service design lead

DICETEK LLC

<div><p>We are seeking a business-oriented Senior Service Designer with strong experience in the banking sector to join the CX Chapter at the BANK. This role will operate under the guidance of the CX Chapter Lead and will be fully aligned with the bank&rsquo;s CX governance framework, tailored specifically to support the BANK&rsquo;s current transformation phase.
</p><p>You will play a key role in shaping seamless customer journeys, bringing together cross-functional stakeholders, and translating complexity into actionable, high-impact service design deliverables.
</p><p>This is a role for someone who can adapt theory to reality and who thrives in a structured, corporate environment and enhances product and service delivery by applying service design methodologies and customer and sales feedback insights. This role uses design thinking, data insights, and cross-functional collaboration to shape seamless, human-centred experiences that drives superior customer experience.
</p><p><b>Functional Responsibilities
</b></p><ul><li>Accountable for Service Design Quality and Governance.
</li><li>Define, maintain, and enforce the CX Chapter service blueprinting standards, templates, and quality checklist.
</li><li>Guide or co-create service blueprints in collaboration with product, design, tech, and business teams.
</li><li>Lead and facilitate cross-functional workshops to co-create or refine service blueprints.
</li><li>Flag risks, blockers, or deviations to the CX Chapter Lead.
</li><li>Ensure each blueprint includes:
</li></ul><p>o End-to-end mapping (customer, frontstage, backstage, systems, SLAs).
</p><p>o Exception paths, compliance rules, and system dependencies.
</p><p>o Review and validate all service blueprint outputs before submission to the Chapter Governance Committee.
</p><p>o Maintain version control and a central repository of approved service blueprints.
</p><p>o Map, analyze, and document customer journeys across various touchpoints (digital, branch, contact center, etc.).
</p><ul><li>Analyse frontline and system data, customer compliants, NPS / CSAT scores and feedback to identify recurring pain points.
</li><li>Conduct customer research (e.g., interviews, surveys, usability tests) to identify pain points and unmet needs.
</li><li>Support development and implementation of design-led enhancements to improve satisfaction, reduce friction, and elevate engagement.
</li><li>Create wireframes or prototypes (low fidelity) to validate improvements with users before development.
</li><li>Monitor post-implementation feedback to assess impact and identify iterative improvements.<br>
</li></ul><p></p><br>
<p><b>COMPETENCIES:
</b></p><p>1. Strong knowledge of banking processes, regulatory requirements, and customer segments preferably in the UAE context.
</p><p>2. Confident working with senior stakeholders and facilitating discussions across cross functional teams.
</p><p>3. Experience in customer journey mapping, service design, and human-centered thinking.
</p><p>4. Strong analytical and research skills; ability to synthesize data into experience narratives.
</p><p>5. Proficiency in design tools (e.g., Figma, Figjam) and basic familiarity with agile and waterfall methodology.</p></div><p></p>

Senior Service Designer (CX Governance)

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Design Director L1
</div></div></div></div><div><div><div><div>Req Id: 110067
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h2 class="jobSectionHeader"><b>Role Purpose
</b></h2><p><b>Do
</b></p><ul><li>Run multiple full-fledged projects with multiple teams
</li><li>Demonstrate excellent time-management and multi-tasking capability
</li><li>Build &amp; manage strategic design practice within the studio; introduce new tools, frameworks &amp; best practices focusing on strategy, service design &amp; design phases
</li><li>Run sales/strategy activities to create new and rebiz opportunities
</li><li>Independently lead projects &amp; accounts; research, strategy, service design &amp; UI/ UX design opportunities
</li><li>Drive thought leadership for clients &amp; industry; public speaking, conduct trainings, design courses
</li><li>Drive cross-discipline development
</li><li>Excel at communication and engagement
</li><li>Groom leaders and own development of teams
</li><li>Establish rituals for sharing, learning, and collaborating
</li><li>Develop strong collaborative and commercial network with other studios
</li><li>Set direction for the studio in line with Designit&rsquo;s strategy
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Program Management .<br>
<p></p>Experience: &gt;10 YEARS .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Design Director L1

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  CX Strategy &amp; Leadership
 </p>
 <ul>
  <li>
   Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
  </li>
  <li>
   Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
  </li>
  <li>
   Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
  </li>
 </ul>
 <p>
  Customer Lifecycle Management
 </p>
 <ul>
  <li>
   Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
  </li>
  <li>
   Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
  </li>
  <li>
   Identify friction points and design proactive interventions to reduce churn and improve engagement.
  </li>
 </ul>
 <p>
  Journey Management &amp; Design Thinking
 </p>
 <ul>
  <li>
   Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
  </li>
  <li>
   Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
  </li>
  <li>
   Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
  </li>
 </ul>
 <p>
  Voice of the Customer (VoC) &amp; Insights
 </p>
 <ul>
  <li>
   Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
  </li>
  <li>
   Translate customer insights into actionable strategies for product, service, and process improvements.
  </li>
  <li>
   Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
  </li>
 </ul>
 <p>
  Cross-Functional Collaboration
 </p>
 <ul>
  <li>
   Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
  </li>
  <li>
   Influence product roadmaps and service delivery models based on customer journey analytics.
  </li>
  <li>
   Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
  </li>
 </ul>
 <p>
  Culture &amp; Capability Building
 </p>
 <ul>
  <li>
   Design and facilitate training programs to instill customer-centric practices across the organization.
  </li>
  <li>
   Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
  </li>
  <li>
   Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Qualifications &amp; Competencies
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
  </li>
  <li>
   7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
  </li>
  <li>
   Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
  </li>
  <li>
   Strong expertise in journey mapping, design thinking, and customer research methodologies.
  </li>
  <li>
   Demonstrated ability to influence at the executive level and drive cross-functional alignment.
  </li>
  <li>
   Exceptional leadership, communication, and stakeholder management skills.
  </li>
  <li>
   Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
  </li>
  <li>
   Familiar with customer engagement platforms
  </li>
  <li>
   Certification in CX (e.g., CCXP) or related fields is highly desirable.
  </li>
  <li>
   Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Customer Experience Senior Manager

Circles

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Besides its SaaS business, Circles operates three other distinct businesses:
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 </p>
 <p>
  The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What you will be doing
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <strong>
    <strong>
     Lead end-to-end Customer Operations:
    </strong>
   </strong>
   Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
  </li>
  <li>
   <strong>
    <strong>
     Design and scale service models:
    </strong>
   </strong>
   Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
  </li>
  <li>
   <strong>
    <strong>
     Deliver on key customer metrics:
    </strong>
   </strong>
   Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
  </li>
  <li>
   <strong>
    <strong>
     Operational transformation:
    </strong>
   </strong>
   Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
  </li>
  <li>
   <strong>
    <strong>
     Cross-functional collaboration:
    </strong>
   </strong>
   Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
  </li>
  <li>
   <strong>
    <strong>
     Build and lead a high-performing team:
    </strong>
   </strong>
   Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What we are looking for
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
  </li>
  <li>
   Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
  </li>
  <li>
   Strong understanding of CX lifecycle management and success in improving customer satisfaction
   <em>
    (NPS, CSAT, CES)
   </em>
   through both strategy and execution
  </li>
  <li>
   Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
  </li>
  <li>
   Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
  </li>
  <li>
   Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
  </li>
  <li>
   Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
  </li>
  <li>
   Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
  </li>
  <li>
   Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 </p>
</div>


Head of Customer Service & Operations, Digital Brand (MENA)

TXP Technology x People

<p><strong>Senior Service Designer</strong></p> <p><strong>Location:</strong> London preferred, Manchester considered<strong>Working pattern:</strong> 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up)<strong>Duration:</strong> 4 months<strong>Rate:</strong> (Inside IR35)<strong>Experience level:</strong> 4+ years in senior design roles<strong>Environment:</strong> Highly technical, working alongside data engineers and analysts</p> <strong><strong>Essential Skills</strong></strong><strong><strong>Service Design Expertise</strong></strong> <ul> <li> <p>Proven experience designing and delivering <strong>complex, large-scale services</strong> within <strong>central government</strong> or similar regulated environments</p> </li><li> <p>Strong ability to balance <strong>user needs</strong> with <strong>organisational goals</strong></p> </li><li> <p>Skilled in <strong>service mapping, blueprinting, and storyboarding</strong> to communicate design intent</p> </li><li> <p>Confident in <strong>service prototyping</strong> and transforming concepts into tangible solutions</p> </li></ul> <strong><strong>Communication & Facilitation</strong></strong> <ul> <li> <p>Excellent <strong>storytelling and communication</strong> skills for diverse audiences</p> </li><li> <p>Experienced in <strong>workshop design and facilitation</strong>, driving collaboration and consensus</p> </li><li> <p>Strong capability in engaging with and understanding the needs of <strong>senior stakeholders</strong></p> </li><li> <p>Hands-on approach, working closely with <strong>interaction designers and delivery teams</strong> to realise service designs</p> </li></ul> <strong><strong>Technical Environment</strong></strong> <ul> <li> <p>Strong <strong>technical literacy</strong>, comfortable working with engineers, analysts, and data professionals</p> </li><li> <p>Background in or exposure to <strong>data-driven projects</strong> (highly desirable)</p> </li><li> <p>Confidence working with <strong>numerical and spreadsheet-based information</strong></p> </li><li> <p>Experienced in <strong>agile, multi-disciplinary delivery environments</strong></p> </li></ul> <strong><strong>What You'll Be Doing</strong></strong> <ul> <li> <p>Designing and shaping <strong>large-scale internal services</strong> for senior government users</p> </li><li> <p>Facilitating <strong>stakeholder workshops</strong> and discovery sessions with leadership teams</p> </li><li> <p>Producing <strong>service maps, blueprints, and storyboards</strong> that communicate clear design direction</p> </li><li> <p>Collaborating closely with <strong>interaction designers, data engineers, and analysts</strong> in a technical delivery setting</p> </li><li> <p>Acting as a <strong>bridge between business and technical teams</strong>, translating needs into actionable design outcomes</p> </li><li> <p><strong>Prototyping and iterating</strong> service concepts to validate and refine user experiences</p> </li></ul>

Senior Service Designer

Bupa Türkiye

<div>
 <p>
  Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or a related field.
  </li>
  <li>
   Minimum 6 years of experience in Customer Experience (CX), Service Design, or related fields, with a proven record of leading customer-centric transformation initiatives.
  </li>
  <li>
   Strong command of CX methodologies and tools including Design Thinking, Journey Mapping, Service Blueprinting, and Agile CX.
  </li>
  <li>
   Skilled in designing and optimizing customer journeys across digital and physical touchpoints (mobile, web, and in-person).
  </li>
  <li>
   Experienced in facilitating design thinking workshops and collaborating with cross-functional teams to co-create customer-focused solutions.
  </li>
  <li>
   Proficient in implementing Voice of the Customer (VoC) programs, feedback loops, and sentiment analysis to extract actionable insights.
  </li>
  <li>
   Able to leverage data analytics and AI-driven insights to identify trends, predict needs, and support continuous improvement.
  </li>
  <li>
   Proficient in defining and tracking CX metrics such as NPS, CES, and CSAT.
  </li>
  <li>
   Adept at aligning product, marketing, and operational strategies to deliver measurable CX improvements.
  </li>
  <li>
   Experienced in benchmarking CX best practices locally and globally, sharing insights, and developing initiatives based on findings.
  </li>
  <li>
   Strong analytical skills, with proficiency in data visualization and CX tools (e.g., Miro, Pisano).
  </li>
  <li>
   Conducted performance measurements aligned with key KPIs to improve customer experience, identify areas of development, and perform impact analyses.
  </li>
  <li>
   Collaborated with Customer Analytics teams to transform insights into actionable strategies and support data-driven decision-making.
  </li>
  <li>
   Managed end-to-end processes for new products and services, foreseeing impacted business units and ensuring seamless cross-functional coordination.
  </li>
  <li>
   Created and maintained customer communication content (e.g., emails, SMS) while managing engagement tools and ensuring message consistency.
  </li>
  <li>
   Empathetic, adaptable, and proactive team player with a curious and growth-oriented mindset.
  </li>
  <li>
   Comfortable managing complex, multi-channel CX projects in dynamic environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Expertise in customer journey mapping and service blueprinting, with the ability to select the right approach for each context.
  </li>
  <li>
   Ability to synthesize qualitative and quantitative research insights to inform CX and service design strategies.
  </li>
  <li>
   Strong service design mindset &mdash; approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives.
  </li>
  <li>
   Skilled facilitator who effectively engages stakeholders in workshops and collaborative sessions.
  </li>
  <li>
   Proven ability to balance business objectives, customer expectations, and technological feasibility to deliver effective, scalable solutions.
  </li>
  <li>
   Customer advocate, combining user empathy with business acumen to create meaningful experiences.
  </li>
  <li>
   Excellent communication and influencing skills, capable of navigating complexity and aligning multiple workstreams toward shared goals.
  </li>
  <li>
   Proficient in managing customer engagement tools and communication processes to ensure relevance, timeliness, and impact.
  </li>
  <li>
   Strong coordination and stakeholder management skills, ensuring collaboration across analytics, product, and operational teams.
  </li>
  <li>
   Analytical thinker with a focus on KPI-driven improvement and measurable experience enhancement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is expecting you?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
  </li>
  <li>
   A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
  </li>
  <li>
   Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
  </li>
  <li>
   Birthday leave.
  </li>
  <li>
   Transportation and meal support.
  </li>
  <li>
   Benefits of the senCard Flexi advantages world.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Lead

Salt

<div>
 <p>
  <strong>
   Hiring: Saudi Nationals in CX, Service Design &amp; Strategy
  </strong>
 </p>
 <p>
  Our client, a leading consulting firm driving
  <strong>
   customer experience and digital transformation
  </strong>
  across Saudi Arabia, is seeking
  <strong>
   Saudi talent
  </strong>
  for the following roles:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   CX Strategist (Manager &amp; Senior Consultant)
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Saudi Arabia
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and deliver CX or digital strategy projects.
  </li>
  <li>
   Manage client relationships and small teams.
  </li>
  <li>
   Develop CX frameworks, roadmaps, and insights-driven recommendations.
  </li>
 </ul>
 <p>
  <strong>
   Profile:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;7 years&rsquo; experience in
   <strong>
    CX, digital strategy, or consulting
   </strong>
   .
  </li>
  <li>
   Strong client-facing and leadership skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Designer (Senior Consultant)
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Saudi Arabia
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Map
   <strong>
    customer journeys, personas, and service blueprints
   </strong>
   .
  </li>
  <li>
   Conduct research and translate insights into design outcomes.
  </li>
  <li>
   Support workshops and co-creation sessions.
  </li>
 </ul>
 <p>
  <strong>
   Profile:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;5 years&rsquo; experience in
   <strong>
    service design, UX/CX research, or design thinking
   </strong>
   .
  </li>
  <li>
   Skilled in Miro, Figma, or similar tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Lead (Senior Manager)
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Saudi Arabia
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead
   <strong>
    CX and digital transformation
   </strong>
   projects end-to-end.
  </li>
  <li>
   Manage client engagement, delivery, and project teams.
  </li>
  <li>
   Develop
   <strong>
    strategies, initiatives, and roadmaps
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Profile:
  </strong>
 </p>
 <ul>
  <li>
   6&ndash;10 years&rsquo; experience in
   <strong>
    consulting, strategy, or CX transformation
   </strong>
   .
  </li>
  <li>
   Strong leadership and project management experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📩
  <strong>
   Interested Saudi Nationals
  </strong>
  passionate about
  <strong>
   CX, strategy, and design
  </strong>
  are encouraged to apply or reach out directly for more details.
 </p>
</div>


Customer Experience Consultant

Search 10000+ Service design lead jobs near you this November. New roles added regularly across leading industries. Apply today.