service designer

Reema Health

<div><p><b>Senior Service Designer</b></p>
<p>
Location: Minneapolis, MN</p>
<p>
FLSA Status: Exempt</p>
<p>
Job Status: Full Time</p>
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Work Model: Hybrid</p>
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Work Schedule:<b> </b>Monday&ndash;Friday with occasional evenings and/or weekends</p>
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Vehicle Required: No</p>
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Amount of Travel Required: None</p>
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Positions Supervised: None</p>
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Reports To: Senior Director of Product Experience and Strategy</p>
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Department: Product</p><br>
<p></p>
<p>
At Reema Health, we're on a mission to make accessing the support people need feel less like navigating a maze and more like connecting with a friendly neighbor. We believe that when care is personal and rooted in community, it becomes truly accessible and breaks down barriers. If you're someone who lights up at the thought of designing experiences that genuinely ease burdens and build bridges between people and the resources that can help them thrive, we encourage you to apply.</p>
<p>
We're a passionate, member-focused tech startup, and we're on the lookout for a talented and empathetic Senior Service Designer to join our growing team. You'll be a key player on the team that shapes how our services come to life, ensuring that every interaction our members have feels thoughtful, seamless, and truly human-centered. We're a team that thrives on championing our users, untangling complex system puzzles, and collaborating to create design solutions that truly make a difference.</p>
<p>
As a Senior Service Designer at Reema, you'll lead the design of our service experiences from the ground up, working at the intersection of service innovation and healthcare transformation. You'll be responsible for creating and continuously improving the processes that power our community-based care models translating customer requirements into seamless member experiences while carefully considering the perspectives of the care team users who interact with our technology. This role sits on the product experience team but works hand-in-hand with program operations, requiring someone who can think like a product manager while deeply understanding the complexities of healthcare service design.</p>
<p>
As a Senior Service Designer at Reema, you'll be:</p>
<ul>
<li>Setting service design direction: You'll own the end-to-end design of our program experiences, systematizing new workflows and continuously improving existing ones based on data and user feedback. This includes designing workflows that seamlessly connect our community guide model with clinical care delivery.</li>
<li>Bridging product and operations: You'll work closely with the program operations team to ensure that every process you design is both member-centered and operationally sound, translating complex healthcare requirements into intuitive experiences for both members and staff.</li>
<li>Driving technology-informed improvements: You'll partner with our technology teams to analyze outcomes data to design and implement workflows that demonstrably improve scalable member experiences and health outcomes.</li>
<li>Building compliant processes that work for people: You'll ensure that compliance and regulatory requirements are seamlessly integrated without compromising the human-centered experience.</li>
<li>Championing integrated care: You'll leverage your deep understanding of delivering scalable services to design experiences that truly meet people where they are.</li>
</ul>
<p>What you'll bring to the team:</p>
<p>
Essential experience and skills:</p>
<ul>
<li>You have 5+ years of hands-on professional experience in a service design or user experience design role</li>
<li>You have experience designing complex service systems in regulated industries with multiple stakeholders that accommodate variation while maintaining quality standards.</li>
<li>You can map end-to-end workflows across different user types and operational constraints, then design scalable processes that work across different contexts.</li>
<li>You think strategically like a product manager while leading with design strengths - you embrace business constraints and use them as design parameters rather than obstacles.</li>
<li>You're comfortable analyzing data to identify service design opportunities and measure the impact of process improvements on user outcomes.</li>
<li>You have hands-on experience creating and implementing new operational processes and iterating based on real-world feedback.</li>
<li>You're comfortable working within regulatory constraints while maintaining focus on user experience - understanding how compliance requirements can be integrated into service design rather than bolted on afterward.</li>
<li>Bonus points: Experience in healthcare, social services, or other mission-driven contexts where you've designed services for vulnerable or underserved populations.</li>
</ul>
<p>If you're ready to lead the strategic design of healthcare experiences that truly make a difference in people's lives, we'd love to hear from you! We know that exceptional candidates may not align perfectly with every requirement, and that fresh perspectives can be invaluable to the company. If you're excited about this role and feel you could bring a unique perspective to our team, we wholeheartedly encourage you to apply &ndash; your background might be exactly what we need to move forward in exciting, creative ways.</p>
<p><b>
Benefits:</b></p>
<ul>
<li>Competitive Salary and Equity Package</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>HSA, FSA, and Life Insurance Options</li>
<li>401(k) Retirement Savings with Company Match</li>
<li>Employee Assistance Program</li>
<li>Flexible Schedules and Remote Work</li>
<li>Technology Stipend</li>
<li>Accrued Paid Time Off</li>
<li>Paid Family and Medical Leave</li></ul><br>
<p></p>
<p>
As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.</p><br>
<p></p>
<p>
Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</p></div>

Senior Service Designer

Volvo Group

<p></p><div><p>Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.</p><div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><div><p>
Volvo Group Connected Solutions in Greensboro, NC is looking for candidates for the position of Specialist Service Designer. Connected Solutions is a global organization within Volvo Group focused on creating the services of tomorrow. We work at the forefront of connectivity by collecting and analyzing telematics data from over one million Volvo assets. This way we can forecast the future and help customers succeed, while increasing the safety, quality, and sustainability of Volvo Group products. Customer Solutions is the function within Connected Solutions that is responsible for the end user services, from idea to development to production. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas&rsquo; portfolios throughout product lifecycles. Together with our stakeholders, we create value through fantastic user experience and business enhancing services and products.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who are you?</b></h2></div><div><p>
You are a highly experienced and self-driven Service Designer with over six years of experience, specializing in bridging the gap between user-centric design and strategic business objectives. With a strong background in management consulting and/or strategic design, this individual excels at identifying and solving complex organizational challenges, ensuring that service solutions are not only desirable for users but also commercially viable and profitable. They are a proven leader in orchestrating organizational change and driving customer-centric transformation.</p><p></p><p><br>
Core Competencies &amp; Skills</p><br>
<p></p><ul><li>
Strategic Service Design: The ability to move beyond individual touchpoints to design and implement holistic, end-to-end service experiences. This includes service blueprinting, customer journey mapping, and ecosystem analysis to understand the complete user and organizational context.</li><li>
Business Acumen &amp; Service Viability: A deep understanding of business operations, gained from management consulting. Key skills include business model innovation, market analysis, and financial modeling. This person is adept at designing viable and profitable digital services, defining and tracking Key Performance Indicators (KPIs) to measure success and demonstrate clear ROI. They can confidently translate user needs into a compelling business case.</li><li>
User-Centric Research &amp; Synthesis: Mastery of a wide range of qualitative and quantitative research methods to uncover latent needs. They possess an exceptional ability to synthesize complex research findings into actionable insights that pinpoint core customer problems and motivations.</li><li>
Jobs To Be Done (JTBD) Expertise: Deep understanding and practical application of the Jobs To Be Done framework to identify the fundamental 'job' a customer is trying to accomplish. This approach shifts the focus from demographics to motivations, leading to more innovative solutions that address real, underlying needs.</li><li>
Driving Customer Experience (CX) Transformation: Proven ability to lead and drive significant Customer Experience change within an organization. This involves developing CX strategy, establishing governance, and championing a customer-first mindset across all departments to create a truly integrated and seamless experience.</li><li>
Orchestration of People &amp; Projects: Exceptional skills in orchestrating cross-functional teams, stakeholders, and complex projects. This individual excels at aligning diverse groups around a shared vision, managing complex workstreams, and ensuring that strategic service initiatives are implemented effectively and efficiently from concept to launch.</li><li>
Design Thinking &amp; Facilitation: Expertise in leading and facilitating workshops and co-creation sessions using Design Thinking methodologies. This person is skilled at guiding diverse groups of stakeholders&mdash;from C-suite executives to frontline employees&mdash;through the creative problem-solving process, fostering collaboration and ensuring buy-in.</li><li>
Self-Managing &amp; Proactive: A highly autonomous professional who can take ownership of complex projects from inception to completion. They are driven, resourceful, and capable of navigating ambiguity, defining project scopes, managing timelines, and delivering results with minimal oversight.</li><li>
Stakeholder Management &amp; Communication: Excellent communication and presentation skills. They are adept at building relationships and influencing senior stakeholders, clearly articulating the value of service design and presenting complex concepts in a clear, persuasive manner.</li><li>
Mentorship &amp; Team Leadership: Acts as a mentor to junior designers and team members, promoting design best practices and fostering a culture of user-centricity within the organization. They can lead cross-functional project teams, ensuring alignment and a shared vision.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Ready for the next move?</b></h2></div><div><p>
Are you excited to bring your skills and disruptive ideas to the table? We can&rsquo;t wait to hear from you. Apply today!</p></div></div></div><p></p><div><br>
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company&rsquo;s growth. For this position, the base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.</div><p></p><div><br>
In addition to a solid package of compensation and benefits, plus you will enjoy:</div><ul><li>Competitive medical, dental and vision insurance.</li><li>Generous paid time off.</li><li>Competitive matching retirement savings plans.</li><li>Working environment where your safety, health and wellbeing come first.</li><li>Focus on professional and personal development through Volvo Group University.</li><li>Programs that make today&rsquo;s challenging reality of combining work and personal life easier.</li></ul><p></p><div><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.</div><p></p><p><br>
We value your data privacy and therefore do not accept applications via mail.</p><p></p><p><b><br>
Who we are and what we believe in</b><br>
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group&rsquo;s leading brands and entities.</p><p></p><p><br>
Applying to this job offers you the opportunity to join <b>Volvo Group</b>. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.</p><p></p><p><br>
At <b>Volvo Group Connected Solutions </b>we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.</p></div>

Specialist Service Designer

Inter-American Development Bank

<div><div><div><div><div>City: Washington DC
</div></div></div></div><div><div><div><div>Company: IDB
</div></div></div></div><div><div><div><div>Posting End Date: October 29, 2025
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>We improve lives
</b></h2></div><div><p>The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>About this position
</b></h2></div><div><p>The Innovation and Business Transformation Team is looking for a creative, curious, collaborative Service Designer expert. As a service design expert, you will focus on designing and improving services to make them more useful, usable, efficient, and desirable from a user's perspective, while also aligning with business goals.
</p><p>You will work in the Business Innovation and Transformation division, which is part of the Technology and Digital Transformation department. This team is responsible for ensuring that digital products&mdash;such as websites, apps, and software&mdash;are designed with the user in mind, providing an intuitive and satisfying experience.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do
</b></h2></div><div><ul><li>Conduct user research to uncover insights, needs, and pain points.
</li><li>Create journey maps and service blueprints to visualize the end-to-end experience.
</li><li>Facilitate workshops and co-creation sessions with stakeholders and users.
</li><li>Develop and test service concepts through low- and high-fidelity prototypes.
</li><li>Collaborate with cross-functional teams to ensure smooth implementation.
</li><li>Continuously evaluate and iterate services based on feedback and performance data.
</li><li>Participate in and contribute to design critiques and feedback sessions to refine ideas and ensure alignment with project goals.
</li><li>Analyze both qualitative and quantitative data to inform design decisions and understand user behavior.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll need
</b></h2></div><div><ul><li>Education: Bachelor&rsquo;s degree (or equivalent advanced degree) in User experience, Psychology, Innovation, or other fields relevant to the responsibilities of the role.
</li></ul><ul><li>Experience: At least 2 years of progressive experience in Service Design.
</li></ul><p><b>Additional Education/Experience: </b>Knowledge of artificial intelligence technologies and generative AI in relation to the tasks of a Business Analyst, as well as their potential application in workplace environments. Familiarity with ethical considerations and the responsible use of AI.
</p><ul><li>Languages: Proficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements
</b></h2></div><div><ul><li>Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
</li><li>Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Type of contract and duration
</b></h2></div><div><p>International consultant Full-Time, 12 months, up to 36 months.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What we offer
</b></h2></div><div><p>The IDB group provides benefits that respond to the different needs and moments of an employee&rsquo;s life. These benefits include:
</p><ul><li>A <b>competitive compensation </b>packages.
</li><li><b>Leaves and vacations </b>: 2 days per month of contract + gender- neutral parental leave.
</li><li><b>Health Insurance </b>: the IDB Group provides a monthly allowance for the purchase of health insurance.
</li><li><b>Savings plan </b>: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
</li><li>We offer assistance with <b>relocation and visa applications </b>for you and your family when it applies.
</li><li><b>Hybrid </b>and <b>flexible </b>work schedules.
</li><li><b>Development support: </b>We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
</li><li><b>Health and wellbeing: </b>Access to our Health Services Center which provides preventive care and health education for all employees.
</li><li><b>Other perks: </b>Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Our culture
</b></h2></div><div><div>At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
</div><div>In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
</div><p>We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org .</p></div></div></div></div></div></div></div></div>

Service Designer Consultant

PwC Middle East

<div>
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 Senior Associate
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  Job Description &amp; Summary
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 At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
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 In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
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  About PwC ETIC - Egypt Technology And Innovation Centre
  <br/>
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 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
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 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture
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  A Brief Summary Of The Role
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 </strong>
 The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions
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  Key Responsibilities/ Activities
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 Details on the core tasks and activities that the person will perform
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   Service Design and Development:
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 Lead the design and development of service solutions from concept to implementation.
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 Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
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   Research and Analysis:
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 Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
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 Analyze research findings to develop insights and identify opportunities for service improvement.
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  <li>
   Prototyping and Testing:
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 Create prototypes and service blueprints to visualize and test service concepts.
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 Conduct usability tests and gather feedback to iterate and refine service designs.
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   Collaboration and Communication:
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 Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
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 Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
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   Continuous Improvement:
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 Monitor service performance and user feedback to identify areas for ongoing improvement.
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 Stay updated on industry trends and best practices to incorporate innovative approaches into service design.
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 A human-centered approach to innovation and problem-solving that emphasizes understanding the needs and experiences of users.Must HaveIntermediateAbility to apply design thinking principles to projects with some guidance.
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 Ability to support the facilitatation of workshops and guide teams through the design thinking process, including empathy, define, ideate, prototype, and test phases.
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 Ability to identify user needs and pain points and recommended actionable insights.
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 Familiarity with design thinking tools and methods, such as user journey mapping and empathy mapping, and ability to use them effectively in projects.
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  Ideation
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 The ability to generate a wide range of ideas and potential solutions. Ideation encourages creativity and free-thinking, often through brainstorming sessions and collaborative workshops.Must HaveIntermediateAbility to generate a wide range of ideas and solutions independently and in a team setting and can lead brainstorming sessions and encourage participation with support.
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 Proficient in using ideation tools and techniques such as mind mapping, sketching, and collaborative digital tools.
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  Testing
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 The skill of evaluating prototypes and solutions through user feedback and observation. Testing is crucial for understanding how users interact with a design and identifying areas for improvement.Must HaveIntermediateAbility to design and conduct usability tests and gather user feedback. Can analyze results to identify strengths and weaknesses in a design.
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 Understands how to iterate on designs based on test results and user feedback, making informed decisions for improvements.
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 Ability to work effectively with cross-functional teams to integrate testing results into design processes.
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  Collaboration and Communication
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 Ability to effectively communicate and collaborate with stakeholders at various levels of seniorityMust HaveIntermediateAbility to communicate design concepts and ideas clearly to diverse audiences, including non-designers and stakeholders.
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 Ability to work collaboratively in team environments and is able to mediate and resolve conflicts with support.
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 Ability to effectively engage with stakeholders to gather feedback and align design goals with business objectives.
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  Prototyping
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 Creating tangible representations of ideas to explore their feasibility and gather feedback. Prototyping allows designers to test concepts in real-world scenarios and refine them based on user interaMust HaveIntermediateProficient in using prototyping tools (e.g., Sketch, Figma, Adobe XD) to create mid-fidelity prototypes.
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 Ability to design prototypes that are sufficiently detailed to test specific assumptions and gather user feedback.
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 Ability to incorporate feedback into prototypes to refine and improve design solutions iteratively.
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  Qualifications Required
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 Foundational Service Design training or certification is a plus
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 Excellent English language proficiency
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  Product Management Experience With The Above Mentioned Skillset
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 Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}
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ETIC, Service Designer - Senior Associate

Johns Hopkins University

<div><p>The Bloomberg Center for Public Innovation at Johns Hopkins University (the Center) seeks a <b><i>i-team Civic Designer, Rochester, NY </i></b>to support a new Rochester Innovation Team.</p><p></p><p><br>
Innovation Teams unlock creativity from within city governments and the communities they serve. These teams take partners and stakeholders through an evidence-based process to tackle the big problems in their cities no one has yet been able to solve, generate more ambitious responses, and test and adapt interventions until they produce impact. They also work closely with the Mayor, the City's leadership team, and City departments to change the culture of city government.</p><p></p><p><br>
The Civic Designer will play a central role in deploying design-based innovation approaches to support the Rochester i-team's work.</p><p></p><p><br>
The ideal candidate will have a strong background in design methodology and the ability to use and apply intentional design processes that includes research, ideation, and delivery with key stakeholders, including community members, centered in the process. Ideally, they will also have experience in designing and delivering impactful public sector programs or services. The Civic Designer is an employee of Johns Hopkins University and based in Rochester City Hall. The Civic Designer will report to the i-team Director.</p><p></p><p><br>
The first of its kind in the world, the Center aims to advance the field of public sector innovation by marrying cutting-edge practice with world-class research to transform the culture of government, deliver exceptional results for residents, and inspire trust in public service.</p><p></p><p><br>
</p><p><b>Specific Duties &amp; Responsibilities</b></p><ul><li>
Guide i-team colleagues, together with collaborators in government and in the community, through a rigorous innovation process, including research, synthesis and framework development, idea generation, prototyping, and testing.</li><li>
Design, plan, and deliver qualitative &quot;design&quot; research.</li><li>
Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts like journey maps, service blueprints, and personas.</li><li>
Employ user research best practices to create a seamless experience for city leaders, and collaborators in government and in the community.</li><li>
Develop templates, tools, and methods that government can use to improve service and program delivery.</li><li>
Create visual frameworks - like journey maps, service blueprints, and ecosystem maps - that help clarify complex challenges in human behaviors, relationships, workflow, and processes.</li><li>
Engage and collaborate deeply with local community organizations dedicated to improving air and water quality, grow economic opportunities, and boost clean energy and infrastructure.</li><li>
Plan and execute co-creation workshops with stakeholders to propose the most viable solution for the given problem.</li><li>
Stay up to date with trends in civic design and public innovation and develop materials spreading best practices and cutting-edge research and participate in a community of practice with i-teams in other cities.</li><li>
Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present to city leaders, community members, BCPI staff, and other partners.</li><li>
Support the i-team and other city government colleagues in agile ways of working, including a high proficiency in using tools like Slack, Figma, Miro, Google Workspace, and work management software like Asana.</li></ul><p></p><p><b><br>
Special Knowledge, Skills &amp; Abilities</b></p><ul><li>
Ability to use and apply and intentional civic design process that includes research, ideation, and delivery with key stakeholders and community members centered in the process.</li><li>
Knowledge of design-based innovation methodologies, including expertise in determining when and how to use specific approaches, frameworks, deliverables, and facilitation methods.</li><li>
Superior organizational skills and ability to set priorities and respond quickly as priorities change.</li><li>
Strong interpersonal skills with an ability to build good relationships with peers and to interact with varied stakeholders.</li><li>
Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary reports.</li><li>
Excellent content creation and writing skills.</li><li>
Ability to manage multiple projects simultaneously and meet tight deadlines.</li><li>
Ability to work both cooperatively within a team and independently.</li></ul><br>
<b>
Minimum Qualifications</b><br>
<ul><li>
Bachelor's Degree in related discipline.</li><li>
Five years of design experience, including instructional, strategic, business, and product design, or related experience.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
Graduate Degree in Instructional Design, Instructional Technology, Education, Applied Anthropology, Demography, Ethnography, User Experience Design or Research, Program Design or related field.</li><li>
Experience conducting user research and translating results into actionable insights.</li><li>
A clear understanding of the types of challenges municipal governments typically faces, either through direct experience working in government or in organizations that collaborate closely with governments.</li><li>
Experience working with community, government, non-profit, or private sector leaders.</li><li>
A customer service orientation and interest in and commitment to building solid relationships with colleagues and partners within government and in the community.</li><li>
Demonstrated experience in working with people from varied backgrounds and a commitment to engaging with a wide range of residents, subject-matter experts, and partners.</li><li>
Demonstrated experience applying equity-centered design frameworks to past projects.</li><li>
A history of using service design and/or product design to scale initiatives or strategies, particularly in large organizations.</li></ul><br>
<p></p>
<p></p><p>Classified Title: i-Team Civic Designer<br>
Job Posting Title (Working Title): i-team Civic Designer, Rochester, NY (i-team, Rochester)<br>
Role/Level/Range: ATP/04/PD<br>
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)<br>
Employee group: Full Time<br>
Schedule: Monday - Friday 9am-5:30pm<br>
FLSA Status: Exempt<br>
Location: New York<br>
Department name: Ctrs for Govt Excellence &amp; Public Innova<br>
Personnel area: Academic and Business Centers</p><br>
<p></p>
<p></p><div><div><p><i>Total Rewards</i><br>
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.</p>
<p><i>Education and Experience Equivalency</i><br>
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.</p>
<p><i>Applicants Completing Studies</i><br>
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.</p>
<p><i>Background Checks</i><br>
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.</p>
<p><i>Diversity and Inclusion</i><br>
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.</p>
<p><i>Equal Opportunity Employer</i><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>
<p><i>EEO is the Law</i><br>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</p>
<p><i>Accommodation Information</i><br>
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.</p>
<p><i>Vaccine Requirements</i><br>
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.</p>
<p><i>The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.</i><br>
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.</p></div></div></div>

i-team Civic Designer, Rochester, NY (i-team, Rochester)

Kapur & Associates

<p>Company: Kapur &amp; Associates</p><p>Job Position: Gas Utility Engineer/Designer</p><p>Location: Madison, WI</p><p><b>About Kapur:</b></p><p>Kapur &amp; Associates is a well-established, employee-owned consulting engineering firm that has been providing engineering, survey, site design, transportation, municipal, construction inspection, and construction management services to clients across the United States for over 40 years. We have grown to over 400 professionals and have multiple offices in Wisconsin, Illinois, Kentucky, Indiana, Pennsylvania, and Florida.</p><p>At Kapur, we&rsquo;re looking for candidates who share our ALL-IN commitment to excellence. We are seeking individuals who are passionate about their work, have a strong work ethic, and are committed to delivering outstanding results. We value teamwork, and we are looking for individuals who are collaborative and enjoy working in a team environment</p><p><b>Summary:</b></p><p>Kapur is looking for a Gas Utility Engineer/Designer with 1-5 years of experience. The position is based in Madison, Wisconsin working in either the Kapur or MGE office. The position is responsible for designing and developing construction plans for gas service systems.</p><p><b>Responsibilities:</b></p><ul><li>Create detailed drawings for gas main and service installations using design software</li><li>Design and update comprehensive base drawings, piping plans, and bills of materials</li><li>Ensure compliance with industry standards, safety regulations, and best practices</li><li>Review and check designs for adherence to standards and regulations</li><li>Coordinate with other design disciplines including right of way permitting, environmental, and project engineers/managers as well as homeowners and customers</li><li>Produce construction prints</li><li>Analyze and interpret engineering data, survey/site plans, and customer requirements</li></ul><p><b>Qualifications:</b></p><ul><li>Associate&rsquo;s degree or certificate in CAD, Drafting, or Design from an accredited institution or equivalent work experience is required. Bachelor&rsquo;s degree in engineering from an accredited institution is preferred.</li><li>1-5 years of experience in gas service or distribution design is preferred</li><li>Strong knowledge of natural gas systems principles, practices, and methods of operation</li><li>Understanding of pipes, meters, regulators, and materials common to natural gas distribution systems</li><li>Familiarity with public works design standards, materials, and construction is a plus</li><li>Strong problem-solving skills and attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Ability to work on and manage multiple projects at the same time.</li><li>Ability to perform mathematical calculations and cost analysis for gas load and project estimation</li><li>Civil (road construction and improvement experience) experience a plus</li><li>Ability to work independently and as part of a team</li><li>Willingness to learn from others and mentor other staff</li></ul><p>This role requires a combination of technical expertise, design skills, and project management abilities to ensure the efficient and safe development of natural gas distribution systems.</p><p><i><b>Kapur </b></i>is an Affirmative Action / Equal Opportunity Employer. We use <b>E Verify</b> to confirm the eligibility of employees to work in the United States.</p><p>Job Type: Full-time</p><p>Pay: $30.00 - $38.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Gas Utility Designer

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
Join Intuit as a Senior Product Designer on the Identity team, within the Platform and Development Acceleration Group (PDX) CORE Design team. This full-time role is dedicated to authentication experiences, focusing on shaping how customers and prospects effortlessly sign in, sign up, recover, and manage their Intuit Accounts across our ecosystem.</p><p>
You will play a critical role in creating intuitive platform experiences that are smart, fast, reliable, protected, and compliant. We are looking for a designer who is passionate about building secure, user-friendly authentication experiences, a collaborative team player, a creative problem solver, a strong communicator, and a constant advocate for the customer. This position requires a solution-oriented individual who is excited to learn quickly and deliver in a fast-paced, highly collaborative environment. This role will involve hybrid-in-person work in the Mountain View office three days per week.</p><p><b><br>
Responsibilities</b></p><p>
As a Senior Product Designer for Identity (Authentication), you will:</p><ul><li><b>
Design intuitive and secure end-to-end user experiences:</b> Apply strategic thinking to create seamless, compliant, and highly secure core authentication flows, including modern methods like passkeys. Translate complex visions into simple, easy-to-use designs that balance user needs, business goals, and technological realities across web and mobile platforms. Work closely with stakeholders to build trust into all identity experiences.</li><li><b>
Steward the platform and communicate design vision:</b> Utilize existing components and patterns to deliver consistent, yet scalable experiences and flows. Be a great storyteller, capable of influencing audiences by visualizing ideas and complex concepts for internal teams, partners, and customers, often through presentations. Deliver designs using key tools like Figma for design specs and wireframes, AI-based prototyping tools for design prototypes, and clear documentation for cross-functional team members in Google Slides.</li><li><b>
Drive outcomes through leadership and data:</b> Utilize facilitative leadership skills to drive the best outcomes for multiple stakeholders across a matrixed organization, fostering cross-functional collaboration with engineering, product management, and user research teams. Participate in customer research with clear goals, testable hypotheses, and learning plans, conceptualizing a broad spectrum of ideas and narrowing them based on experimentation and data-driven insights. Possess a strong point of view, supported by quantitative and qualitative data such as KPIs, funnel metrics, customer observations, and industry trends.</li><li><b>
Manage complex projects effectively:</b> Manage multiple and complex projects simultaneously, utilizing strong communication skills to manage time and expectations appropriately.</li></ul><p></p><p><b><br>
Qualifications</b></p><p>
We are looking for an experienced product designer with:</p><ul><li>
A Bachelor's degree in Product Design, Human-Computer Interaction Design, graphic design, or another relevant field, or equivalent work experience. A graduate degree is a plus.</li><li>
6+ years of experience in interaction design, product design, service design, or a related field, with a proven track record in identity and authentication experiences.</li><li>
Demonstrated experience designing authentication flows, including sign-up, sign-in, and account recovery, and a strong understanding of the associated security and fraud considerations</li><li>
Strong knowledge of user experience methods, design principles, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, and problem-framing skills.</li><li>
A customer-centric design mindset and proven ability to drive and apply user-centered design processes while collaborating with customers and cross-functional teams.</li><li>
Experience working in technically complex initiatives, capable of marrying user experiences with technical architecture. Prior experience in a platform team is a plus.</li><li>
Experience designing for and working with design systems and reusable component libraries.</li><li>
Mastery of design tools such as Figma (essential for delivering prototypes and specifications) and proficiency in Google Workspace tools like Google Slides to effectively collaborate with non-design partners.</li><li>
Effective communication, presentation, and strategic skills to articulate complex visions through simple, elegant designs and build collaborative relationships across teams.</li><li>
Ability to design across web and native (iOS, Android) platforms.</li><li>
A strong online portfolio available for viewing, demonstrating your craft excellence and process.</li></ul><p></p><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><p></p><p><br>
Bay Area California: 148,500- 201,000</p></div><p></p>

Senior Product Designer

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