service desk analyst

L.E.K. Consulting

<div>
 Location
 
 
 San Francisco
 
 
 
 Job Description
 
 
 
 
 About L.E.K. Consulting:
 
 
 
 L.E.K. Consulting (&ldquo;L.E.K.&rdquo;) is a global management consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries &mdash; including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go to www.lek.com.
 
 
 
 Overview Of Service Desk Analyst I
 
 
 
 The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
 
 
 The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
 
 
 
 Responsibilities Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
 </li>
 <li>
 Troubleshooting hardware and software issues courteously and expeditiously
 </li>
 <li>
 Keeping inventory accurate and assessing the requirement for IT equipment
 </li>
 <li>
 Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
 </li>
 <li>
 Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
 </li>
 <li>
 Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
 </li>
 <li>
 Managing IT equipment upgrades for the region
 </li>
 <li>
 Work with supplier warranty to repair broken laptop and mobile
 </li>
 <li>
 Other IT related functions and projects as requested that are not limited to daily support
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
 </li>
 <li>
 An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
 
 
 </li>
 </ul>
 
 Work Style
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent customer service, including empathic listening skills
 </li>
 <li>
 Solid self-starter with the ability to work in a team environment
 </li>
 <li>
 Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
 </li>
 <li>
 Excellent organizational skills, prioritizing and managing multiple tasks
 </li>
 <li>
 Solid ability to offer and accept feedback and constructive suggestions
 </li>
 <li>
 Strong people skills and a knack for problem solving
 
 
 </li>
 </ul>
 
 Professional Experience &amp; Education
 
 
 
 <ul>
 <li>
 Experience in a customer focused role
 </li>
 <li>
 Associates and/or bachelor's degree or certificate program
 
 
 </li>
 </ul>
 For more information and to apply, go to
 
 
 <ul>
 <li>
 L.E.K. Consulting is an Equal Opportunity Employer
 </li>
 <li>
 L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
 </li>
 <li>
 In California, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.
 </li>
 <li>
 Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
 </li>
 </ul>
</div>

Service Desk Analyst

All Lines Technology

<div>The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse. They will gather and analyze information about the users issue to resolve their problem. Level 1 may also provide support for identified Level 2 configuration solutions that have been documented. Tier 1 Analysts are responsible for meeting the Service Desk Service Level Agreement and KPI metrics<ul><li>
Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.</li><li>
Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.</li><li>
Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)</li><li>
Escalates/Coordinates with 2nd level support with Tier II to resolve problems when necessary.</li><li>
Assists peers with troubleshooting, SD processes and procedures.</li><li>
Maintains ticket queues by actively communicating with customers and peers.</li><li>
Must be able to act with a sense of urgency and commitment to resolve issues under pressure</li></ul>
Minimum Requirements :<ul><li>
Associates degree in Information Technology or equivalent</li><li>
1-3 years working experience in a Service Desk Role</li><li>
A+ preferred.</li><li>
HDI HelpDesk Professional or ITIL Foundations Required</li><li>
Basic Network Administration</li><li>
Knowledge of hardware and software</li><li>
Protocol and OS Knowledge:</li><li>
Experience with Windows operating systems is required.</li><li>
Experience with IOS required</li><li>
Experience handling customer technical support calls.</li><li>
Ability to effectively explain technical information to people with less technical knowledge.</li><li>
Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.</li></ul></div>

Community Care Physicians

<div>Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm.

Responsibilities:
<ul>
<li>Answer calls from users within Community Care</li>
<li>Help desk ticketing system</li>
<li>Troubleshoot windows and office</li>
<li>User account administration</li>
<li>Participate on a professional help desk, focused on providing exceptional customer support</li>
<li>Use a wide variety of tools to deliver accurate data and information</li>
<li>Ability to quickly transition from project work to incoming call(s)</li>
<li>Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians</li>
<li>Perform other related duties as delegated by immediate supervisor</li>
<li>Work on-call on a rotational basis among Help Desk team</li>
</ul>
<div>If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Compensation: $21.00 - $34.00 hourly

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.
</div>
Requirements:
<div><ul><li>Associate or Bachelor's degree in a computer science related discipline.</li>
<li>Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable</li>
<li>Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required</li>
<li>Knowledge of how to create quality documentation to present accurate analysis</li>
<li>Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians</li>
<li>Highly motivated, with a &quot;can-do&quot; attitude</li>
<li>Excellent analytical and problem-solving skills</li>
<li>Knowledge of general security and HIPAA policies and procedures</li>
<li>Ability to maintain effective and cooperative working relationships</li>
<li>Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude</li>
<li>Availability to work overtime, as needed, is a requirement in this role</li>
<li>Ability to create, maintain, and submit quality technical and business documentation</li>
<li>Basic project management skills and knowledge are desirable.</li></ul></div></div>

<div>
 DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef&filig;cient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
 
 
 
 About The Opportunity
 
 
 
 DMI is looking for a
 
 Service Desk Quality Analyst
 
 to support a federal customer in the DC Metro area.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage a Quality Assurance Program to ensure the Service Desk is delivering quality support.
 </li>
 <li>
 Ability to review tickets, recorded calls, and coach.
 </li>
 <li>
 Preferred experience with ServiceNow and Genesys.
 </li>
 <li>
 Identify trends and create clear actionable plans to effectively improve quality of service.
 </li>
 <li>
 Oversee Quality Assurance activities and track performance against customer requirements.
 </li>
 <li>
 Provide oversight for health of tickets and hold agents accountable.
 </li>
 <li>
 Review tickets and performance metrics to implement corrective action as necessary.
 </li>
 <li>
 Manage operational reports and make Service Desk quality improvement recommendations.
 </li>
 <li>
 Identify and assess quality issues, determine root cause, and communicate appropriately to management and customers.
 </li>
 <li>
 Partner with Human Resource to achieve recruiting and staffing levels to meet demands, develop employee retention strategies, and assist in employee training and development.
 </li>
 <li>
 Continually improve the quality and cost effectiveness of IT services.
 </li>
 <li>
 Address IT service performance that is not meeting expectations.
 </li>
 <li>
 Incident, Call Interaction, E-mail/Chat, and KPI monitoring.
 </li>
 <li>
 Develop and manage a structured training plan for all service desk staff.
 </li>
 <li>
 Maintain constant flow of communication to all sites, management, and customers.
 </li>
 <li>
 Ability to work in a distributed and cross functional team environment.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education and Years of Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree from an accredited college/university in Computer Science or Engineering or a minimum 2 year&rsquo;s equivalent work experience in a fast-paced Service Desk environment.
 
 
 </li>
 </ul>
 
 Required And Desired Skills/Certifications
 
 
 
 <ul>
 <li>
 ServiceNow Certification and ITIL Certification is preferred.
 </li>
 <li>
 Experience performing quality assurance responsibilities in support of ServiceNow.
 </li>
 <li>
 Experience initiating continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals.
 
 
 </li>
 </ul>
 
 Additional Requirements:
 
 Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
 
 
 
 Min Citizenship Status Required:
 
 Must be a
 
 U.S. Citizen
 
 
 
 
 Physical Requirements:
 
 No physical requirement is needed for this position
 
 .
 
 
 
 
 Location:
 
 Arlington ,Virginia
 
 
 
 US Citizenship Required
 
 
 
 
 Working at DMI
 
 
 
 DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together
 
 
 <ul>
 <li>
 Do What&rsquo;s Right &ndash; We lead with honesty and integrity.
 </li>
 <li>
 Own the Outcome &ndash; We take responsibility and deliver.
 </li>
 <li>
 Deliver for Our Customers &ndash; We are relentless about delivering value.
 </li>
 <li>
 Think Bold, Act Smart &ndash; We innovate with purpose.
 </li>
 <li>
 Win Together &ndash; We collaborate and celebrate our success.
 
 
 </li>
 </ul>
 These values aren&rsquo;t just ideals&mdash;they show up in how we support every part of your well-being:
 
 
 <ul>
 <li>
 Convenience/Concierge &ndash; Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
 </li>
 <li>
 Development &ndash; Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
 </li>
 <li>
 Financial &ndash; Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
 </li>
 <li>
 Recognition &ndash; Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
 </li>
 <li>
 Wellness &ndash; Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
 
 
 </li>
 </ul>
 DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
 
 
 <ul>
 <li>
 No Agencies Please *****************
 
 
 </li>
 </ul>
 Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
 
 
 
 Job ID:
 
 2026-28601
</div>

Braden Business Systems Inc.

<div><div><div>Join a Team Focused on People, Service, and Growth
Braden Business Systems is seeking a Senior Service Desk Analyst. A Senior Service Desk Analyst plays a key role in guiding the Service Desk team by providing hands-on coaching and mentoring. This position is ideal for an experienced IT professional who enjoys mentoring others, solving complex technical issues, and delivering an exceptional client experience in a Managed Services environment.
In this role, you will serve as a reliable technical resource for the team, help guide daily service desk operations, and support clients with professionalism and care. The position blends hands-on technical work , collaboration, and continuous improvement.
Key Responsibilities
<ul><li>Act as a senior technical resource for the Service Desk team, providing guidance, mentorship, and escalation support.</li>
<li>Bring 2&ndash;4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations.</li>
<li>Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations.</li>
<li>Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation.</li>
<li>Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP.</li>
<li>Administer and support Microsoft Windows operating systems across desktop and server environments.</li>
<li>Assist with Microsoft 365 services, including Outlook, Teams, and related applications.</li>
<li>Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks.</li>
<li>Contribute to the continuous improvement of service desk processes, documentation, and team standards.</li>
<li>Communicate clearly and professionally with clients and internal team members, both verbally and in writing.</li>
<li>Participate in an on-call rotation as part of a shared team responsibility.</li>
</ul>
What&rsquo;s in It for You
<ul><li>An opportunity to mentor and coach and make a meaningful impact on service delivery.</li>
<li>The ability to influence client experiences and contribute to the growth of our Service Desk team.</li>
<li>Competitive compensation and a comprehensive benefits package.</li>
<li>A supportive, collaborative work environment where your skills and experience are valued.</li>
</ul>
Qualifications
<ul><li>Proven experience as a Senior Service Desk Analyst or in a similar role.</li>
<li>Prior experience working for a Managed Service Provider is strongly preferred.</li>
<li>Strong troubleshooting and problem-solving skills across hardware, software, and networking.</li>
<li>Experience with ticketing systems and structured service workflows.</li>
<li>Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools.</li>
<li>A service-focused mindset with a demonstrated history of strong client interactions.</li>
<li>A collaborative approach and a desire to support team and organizational success.</li>
</ul>
About Braden Business Systems
Braden Business Systems is a locally owned Managed Service Provider dedicated to delivering dependable, proactive IT support. We partner closely with our clients to ensure their technology aligns with and supports their business goals.
Our culture is fast-paced, people-focused, and rooted in accountability. We invest in our employees through training, support, and clear expectations. Team members who take ownership of their work, communicate effectively, and genuinely care about clients thrive here.
Braden Business Systems is an Equal Opportunity Employer.
What We Offer
<ul><li>Full-time position with consistent hours, Monday through Friday, plus an on-call rotation.</li>
<li>Competitive compensation and benefits.</li>
<li>401(k) with company match.</li>
<li>Health, dental, vision, and HSA options.</li>
<li>Paid time off and referral programs.</li>
<li>A supportive team environment that values growth, learning, and accountability.</li>
<li>Ongoing training and opportunities to expand both technical and leadership skills.</li>
</ul>
Benefits:
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
Work Location: In person
</div>
</div><div>Benefits: 

<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li></ul> 

</div><div>Work Location: In person</div></div>

Senior Service Desk Analyst

EnergyUnited

<div>Join Our Team at EnergyUnited

At EnergyUnited, we are committed to being safe, secure, present, and member focused. We&rsquo;re looking for a skilled and service-driven Service Desk Analyst II to join our IT Services and Analytics team.

In this role, you&rsquo;ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams. 


What You&rsquo;ll Do

As a Service Desk Analyst II, you will:
<ul>
<li>Provide first- and second-level technical support for hardware, software, and network issues</li>
<li>Manage and resolve service requests using our IT ticketing system</li>
<li>Troubleshoot desktops, laptops, mobile devices, printers, and other equipment</li>
<li>Install, configure, and maintain systems and business applications</li>
<li>Support user accounts, access requests, and multi-factor authentication</li>
<li>Assist with device deployment, imaging, and configuration</li>
<li>Escalate complex issues to specialized IT teams when needed</li>
<li>Identify and report potential cybersecurity concerns</li>
<li>Document solutions and contribute to our knowledge base</li>
<li>Support system updates, patching, and software installs</li>
<li>Train and guide users on technology and best practices</li>
<li>Help manage IT inventory and asset tracking</li>
<li>Participate in process improvements and team collaboration efforts</li></ul> 

North Carolina&rsquo;s largest electric cooperative, EnergyUnited, delivers reliable energy and services that improve the quality of life for our customers and communities. We invite you to join our team if you possess the qualities on which we&rsquo;ve based our success for over 60 years &ndash; Safety, Integrity, Commitment and Excellence.

EnergyUnited offers a comprehensive benefit package.
EnergyUnited is an Equal Opportunity &ndash; Affirmative Action Employer

KNOW YOUR RIGHTS (ENGLISH) 
CONOZCA SUS DERECHOS (ESPANOL) 
FLSA INFORMATION 
FMLA INFORMATION
What We&rsquo;re Looking For

Required:
<ul>
<li>Associate degree in IT, Computer Science, Business Administration, or related field (or equivalent experience)</li>
<li>At least 2 years of experience in IT support or service desk environments</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Experience working with ticketing systems</li>
<li>Valid North Carolina driver&rsquo;s license</li>
</ul>
Preferred:
<ul>
<li>Experience in a utility or government environment</li>
<li>CompTIA A+, Network+, or Security+ certifications</li>
<li>Familiarity with ITIL framework</li></ul> 


Work Environment &amp; Expectations
<ul><li>Standard hours: 7:00 a.m. &ndash; 4:00 p.m., with occasional flexibility required</li></ul>
<ul>
<li>Participation in an on-call rotation for after-hours support</li>
<li>Must be available during adverse weather events</li></ul> 


Why EnergyUnited?

At EnergyUnited, you&rsquo;re more than an employee, you&rsquo;re part of a team that powers communities. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact. 


Residency Requirement

Employees must live within EnergyUnited&rsquo;s service area (19 counties) or within a 40-mile radius of an EnergyUnited office. 


As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR &sect; 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR &sect; 60-300, EnergyUnited EMC (hereinafter referred to as &quot;the Cooperative&quot;), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.</div>

Service Desk Analyst II

Seattle's Union Gospel Mission

<div>We are seeking a motivated and detail-oriented Service Desk Analyst with 1&ndash;3 years of helpdesk experience to provide Tier 1 and Tier 2 technical support across our organization. This in-office role is responsible for delivering high-quality end-user support, troubleshooting technical issues methodically, and ensuring timely resolution through effective ticket management. The ideal candidate has strong experience supporting Windows devices, Software as a Service (SaaS) applications, networking fundamentals, and user lifecycle management (onboarding/offboarding). A passion for automation and continuous improvement is highly encouraged. 
Scheduled: Monday - Friday 8:30AM - 5:00PM 
Target starting pay: $29.62 
How you will serve<ul><li> In-person, five days a week, provide remote and in-person technical support for hardware, software, and SaaS applications.</li><li> In addition to primarily working at our Administration Office, work onsite at additional Mission locations to support office hours is required.</li><li> Troubleshoot issues methodically using structured problem-solving techniques.</li><li> Diagnose and resolve Windows operating system issues, device configuration problems, and application errors.</li><li> Escalate complex issues appropriately while maintaining ownership and communication.</li><li> Manage and document incidents and service requests in the internal ticketing system.</li><li> Prioritize and track tickets to ensure SLA compliance.</li><li> Maintain detailed documentation of resolutions and recurring issues.</li><li> Contribute to internal knowledge base documentation.</li><li> Support cloud-based SaaS platforms (e.g., Microsoft 365, Google Workspace, CRM, HRIS, etc.).</li><li> Troubleshoot login, access, and configuration issues.</li><li> Assist with license management and permissions.</li><li> Execute onboarding and offboarding processes, including management of user accounts across systems.</li><li> Configure new devices and ensure secure setup standards.</li><li> Coordinate access control based on security policies.</li><li> Basic troubleshooting of:</li></ul>
o Wi-Fi connectivity
o Network access issues
o VPN connections
o Firewall-related access problems<ul><li> Understand and follow IT security best practices.</li><li> Support endpoint security tools and patching processes.</li><li> Attend and participate in all Mission, Division and Department meetings and training, as required.</li><li> Any other job-related duties as assigned by supervisor.</li></ul> 
How you qualify<ul><li> 1 to 3 years of experience in a Service Desk or Helpdesk role.</li></ul><div></div><ul><li> 
 Experience providing Tier 1 and Tier 2 technical support (required).</li></ul><div></div><ul><li> 
 Strong knowledge of Windows operating systems and end-user device troubleshooting.</li></ul><div></div><ul><li> 
 Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk, etc.).</li></ul><div></div><ul><li> 
 Basic networking knowledge (Wi-Fi, TCP/IP fundamentals, DNS, DHCP, firewalls).</li></ul><div></div><ul><li> 
 Experience supporting SaaS applications.</li></ul><div></div><ul><li> 
 Understanding of onboarding and offboarding processes.</li></ul><div></div><ul><li> 
 Experience with asset and inventory management.</li></ul><div></div><ul><li> 
 Associate&rsquo;s degree (AA) or equivalent technical training.</li></ul><div></div><ul><li> 
 Exposure to identity management tools (Okta, Azure AD, etc.).</li></ul><div></div><ul><li> 
 CompTIA A+ Certification (strongly preferred).</li></ul><div></div><ul><li> 
 Experience with Microsoft 365 administration (preferred).</li></ul><div></div><ul><li> 
 Basic scripting or automation experience (PowerShell preferred).</li></ul><div></div><ul><li> 
 Experience in security-conscious or regulated environments (preferred).</li></ul><div></div> 
How we support each other
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
Faithfully upholds The Mission and your team in prayer.
Participates in team devotions as schedule permits.
Demonstrates behavior aligned with the Mission&rsquo;s Statement of Faith, Standard of Conduct, policies, and expectations.
Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. 
Benefits
All regular full-time employees, you are eligible to participate in our generous benefits package:<ul><li>
Medical / Dental / Vision</li><li>
Basic Life Plan &ndash; 100% company paid</li><li>
Voluntary Products including Life, AD&amp;D, Disability, Accident and Critical Illness insurance</li><li>
EAP and 24/7 Virtual Mental Health &ndash; 100% company paid</li><li>
4 weeks of paid vacation (accrued)</li><li>
Accrued paid sick time</li><li>
11 paid holidays + 1 Floating Holiday</li><li>
Personal Day and Birthday holiday</li><li>
Retirement benefits w/ company match</li><li>
Continuing Education Reimbursement Program</li></ul> 
Work Environment 
While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Occasionally employee will stand, balance, twist, stoop, kneel and reach with hands/arms. Frequently uses computers, keyboarding and talks on the phone. Occasionally lifts up to 40 pounds and walks, use stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. 
Statement of Faith 
We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
We believe in the deity and humanity of our Lord Jesus Christ:
His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
His sinless life (Phil. 2:5-11)
His miracles (Matt. 4:23)
His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
His future return in power and glory (1 Thess. 4:16-18)
We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) 
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors. 
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored. 
Pre-Employment
This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.</div><div></div>

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