service desk analyst

MEEZA QSTP

<div>
 
 
 Service Desk Analyst
 
 
 
 The primary responsibilities of the Service Desk Analyst:
 
 
 
 
 
 Functional Responsibilities:
 
 <ul>
 <li>
 Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
 </li>
 <li>
 Provide telephone and email support for clients and users.
 </li>
 <li>
 Proactively monitor support mailboxes and log in to the system.
 </li>
 <li>
 Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
 </li>
 <li>
 Create, document, and review work instructions to help deal with similar incidents and requests.
 </li>
 <li>
 Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
 </li>
 <li>
 Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
 </li>
 <li>
 Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
 </li>
 <li>
 Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 
 Academic &amp; Professional Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
 </li>
 </ul>
 
 Experience:
 
 <ul>
 <li>
 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Strong problem-solving abilities to diagnose and resolve customer issues.
 </li>
 <li>
 Excellent written and verbal communication skills, with a keen focus on effective customer service.
 </li>
 <li>
 Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
 </li>
 <li>
 Hands-on experience with Microsoft Operating Systems and the Office suite.
 </li>
 <li>
 Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
 </li>
 <li>
 Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
 </li>
 <li>
 Knowledge of fundamental IT security principles.
 </li>
 <li>
 Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
 </li>
 <li>
 Proficiency in Microsoft Active Directory, Exchange, and O365.
 </li>
 <li>
 
 Preferred
 
 : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
 </li>
 <li>
 
 Preferred
 
 : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
 </li>
 <li>
 
 Preferred
 
 : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

RLDatix

<div>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 The Desktop Support Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 
 
 Your Tasks Will Include
 
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 
 What Will Be Your Advantage
 
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Cover-More Group

Introduction: 
Are you ready to grow your career in our global tech hub?
 
Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
 
As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.
 
So, what’s the job?
 
You’ll provide exceptional customer service to internal and external customers within company guidelines.
 
You’ll make use of customer insights to provide direction for business initiatives
 
You’ll ensure best practice customer initiatives are adopted and applied
 
You’ll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA’s
 
You’ll ensure all confidential information is handled in accordance with company and partner protocols and procedures
 
You’ll ensure high levels of customer relationship management are maintained
 
You’ll Ensure all contact and interactions are of the highest standards (written/phone/face to face), communicating clearly and appropriately to all stakeholders
 
You’ll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group
 
You’ll ensure all communication is in line with the delivery of our Brand Promise to all stakeholders
 
And what are we looking for?
 
You’ll have either relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) or proven experience in a Service Desk / Operations is preferred
 
You’ll Minimum 5 years of experience with or an understanding of Windows Operating Systems, Active Directory + Azure Directory, Exchange + M365 Solution, AWS + AWS Workspace, Networking principles, Critical Incident Management
 
You’ll be working with remote support tools in a 24*7 set up
 
You’ll be using ticket management systems such as ServiceNow, JIRA.
 
You’ll use Desktop applications such as Adobe Reader, Microsoft Office etc.
 
You’ll have good to know about – PS Scripts,
 
You’ll show Active interest in developing your own technical ability
 
Self-reliant and able to research own solutions
 
Good communication both verbal and written
 
Flexible and willing to assist with team tasks
 
So, why choose us?
 
We value optimism, caring, togetherness, reliability and determination.
 
We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
 
Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
 
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
 
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
 
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary or birthday leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
 
Other Perks: 
Mediclaim insurance cover in case of any health emergency
 
Coverage under group personal accident insurance
 
Flexible and compressed work weeks and hybrid working options.
 
Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays
 
An extra day off for you to take on your birthday or your annual work anniversary.
 
Apply today and let’s go great places together!

Service Desk Analyst -L1-IND

Slipstream IT

<div>Shift
<ul><li>3pm - 12am ET Monday - Friday</li></ul>
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream&rsquo;s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
<ul><li>Provide white-glove, End User Service Desk Support via phone, email, and chat.</li>
<li>Manage incidents and requests within the ServiceNow ticketing system.</li>
<li>Perform and document daily ticket follow-ups with end users within respective ticketing system.</li>
<li>Resolve username and password problems.</li>
<li>Perform uninstall/reinstall of approved software applications to devices.</li>
<li>Provide Multifactor Authentication, Single Sign-On and VPN Support.</li>
<li>Perform software and application support.</li>
<li>Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.</li>
<li>Provides support for general &ldquo;how-to&rdquo; inquiries.</li>
</ul>
Required Skills
<ul><li>Must have a reliable, high-speed Internet connection to be considered</li>
<li>CompTIA A+ certification.</li>
<li>Experience supporting Microsoft 365, Windows 10, and Active Directory.</li>
<li>1+ year Mac OS experience.</li>
<li>Experience with the ServiceNow ticketing system.</li>
<li>Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.</li>
<li>Experience Remotely troubleshooting windows hardware and software break/fix issues.</li>
<li>2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.</li>
<li>Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.)</li>
<li>Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.</li>
<li>Understanding of call center metrics and KPIs.</li>
<li>College or technology school degree preferred.</li>
<li>Ability to multi-task and experience working in a fast-paced environment.</li>
<li>Strong technical troubleshooting and customer service skills.</li>
<li>Strong verbal and written communication skills.</li>
</ul>
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.</div>

Service Desk Analyst - 3 pm - 12 am US ET

<div>Shift
<ul><li>8am -5pm Monday - Friday</li></ul>
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream&rsquo;s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
<ul><li>Provide white-glove, End User Service Desk Support via phone, email, and chat.</li>
<li>Manage incidents and requests within the ServiceNow ticketing system.</li>
<li>Perform and document daily ticket follow-ups with end users within respective ticketing system.</li>
<li>Resolve username and password problems.</li>
<li>Perform uninstall/reinstall of approved software applications to devices.</li>
<li>Provide Multifactor Authentication, Single Sign-On and VPN Support.</li>
<li>Perform software and application support.</li>
<li>Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.</li>
<li>Provides support for general &ldquo;how-to&rdquo; inquiries.</li>
</ul>
Required Skills
<ul><li>Must have a reliable, high-speed Internet connection to be considered</li>
<li>CompTIA A+ certification.</li>
<li>Experience supporting Microsoft 365, Windows 10, and Active Directory.</li>
<li>1+ year Mac OS experience.</li>
<li>Experience with the ServiceNow ticketing system.</li>
<li>Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.</li>
<li>Experience Remotely troubleshooting windows hardware and software break/fix issues.</li>
<li>2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.</li>
<li>Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.)</li>
<li>Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.</li>
<li>Understanding of call center metrics and KPIs.</li>
<li>College or technology school degree preferred.</li>
<li>Ability to multi-task and experience working in a fast-paced environment.</li>
<li>Strong technical troubleshooting and customer service skills.</li>
<li>Strong verbal and written communication skills.</li>
</ul>
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.</div>

Service Desk Analyst -8 am - 5pm US ET

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