service desk analyst

Alisary Group

About Alaysary InstituteAlaysary Institute is a specialized training institute focused on educational and family development. Our strategic mission is to empower educators working in early childhood and primary education, while also equipping parents with practical skills in positive parenting.We work as a trusted partner with government and private sector entities concerned with childhood development, delivering high-impact training programs designed to create sustainable educational outcomes.&nbsp;About the RoleWe are seeking a high-caliber professional who combines strong field presence, persuasive communication, and operational discipline.This is not a desk-based digital marketing role. It is a field-driven and administrative position that requires direct engagement with institutions, decision-makers, and clients, as well as hands-on involvement in the institute’s daily operations.Success in this role is measured by your ability to convert interest into signed contracts and actual revenue, whether with institutions or individual clients.&nbsp;Core MissionTo demonstrate strong closing and deal-conversion capability with:<ul><li>Institutions and organizations (B2B)</li><li>Parents and individual clients (B2C)</li></ul>This includes convincing the target client to choose Alaysary Institute over alternatives and successfully translating that trust into financial agreements.&nbsp;Key Responsibilities1. Field Marketing &amp; Institutional Relations (Top Priority)<ul><li>Conduct regular, structured field visits to targeted institutions (ministries, schools, authorities, organizations).</li><li>Meet with decision-makers (Directors General, Department Heads, Section Managers).</li><li>Professionally present the institute’s profile and tailor service proposals to each entity’s needs.</li><li>Demonstrate persistence, resilience, and professionalism in navigating institutional processes and bureaucracy until contracts are successfully closed.</li></ul>&nbsp;2. Sales &amp; Client Management<ul><li>Handle inquiries and convert leads into confirmed clients through effective negotiation and persuasion.</li><li>Build, maintain, and regularly update a structured client database.</li><li>Develop long-term relationships that encourage repeat business and referrals.</li></ul>&nbsp;3. Administration &amp; Financial Operations (Supporting Role)<ul><li>Oversee daily administrative activities to ensure smooth delivery of training programs.</li><li>Manage basic financial operations, including:<ul><li>Issuing invoices</li><li>Following up on collections and payments</li><li>Monitoring expenses</li><li>Preparing periodic financial reports for management</li></ul></li></ul>&nbsp;Ideal Candidate Profile<ul><li>Strong personal presence and confidence in meetings and formal settings.</li><li>Willingness and ability to perform intensive fieldwork and consider it a core success driver.</li><li>A true multitasker capable of balancing field sales, administration, and financial coordination without loss of focus.</li><li>Demonstrated persuasion, negotiation, and deal-closing capability.</li><li>High level of reliability, discipline, and integrity in handling administrative and financial responsibilities.</li><li>Prior experience in training, education, institutional sales, or service-based businesses is a strong advantage.</li></ul>&nbsp;

Business Development & Operations Officer (Field & Administrative)

Super Bytes

Job Title: Data analyst Location: Dubai (On-site) Salary: 2000-2500aed +perks Benefits:&nbsp;Company-provided accommodation, visa, food, and transportation.&nbsp;Requirements:&nbsp;<ul><li>1–2 years of experience as an Data analyst or similar role.</li><li>Excellent knowledge of MS Excel and Google Sheets (Advanced Level — formulas, pivot tables, dashboards, etc.).</li><li>Strong analytical and reporting skills.</li><li>Ability to handle large data sets and generate daily/weekly/monthly reports</li><li>Good communication and coordination skills</li><li>Attention to detail and accuracy in data management</li><li>Ability to work independently and meet deadlines</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Prepare and maintain daily&nbsp;reports and dashboards.</li><li>Track team performance and operational metrics</li><li>Support management with accurate data insights and analysis</li><li>Coordinate with different departments for data collection and verification</li></ul>

Jr. Data Analyst

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Senior Underwriter/ Data Analyst ( Bahrain Based)

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Alzayani Investments

Job Overview We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities<ul><li>Business Analysis:&nbsp;Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.</li><li>Configuration &amp; Design:&nbsp;Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).</li><li>Implementation:&nbsp;Lead or participate in full lifecycle implementations, including design, build, test, and go-live.</li><li>Integration:&nbsp;Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.</li><li>Support &amp; Troubleshooting:&nbsp;Provide expert support, resolve incidents, and manage post-go-live issues.</li><li>Documentation:&nbsp;Create functional specifications, test cases, and user manuals.</li><li>Training &amp; Communication:&nbsp;Train end-users, communicate with stakeholders, and lead workshops.</li><li>Upgrades and Migration:&nbsp;Assisting in system upgrades, applying&nbsp;SAP&nbsp;Notes, and supporting data migration projects.</li><li>System Integration: Integrate&nbsp;SAP&nbsp;systems with non-SAP&nbsp;applications and cloud services to support end-to-end business processes.</li><li>Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.</li><li>Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.</li><li>Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.</li><li>Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.</li><li>Deliver facts, analyses and recommendations in an accurate, clear and concise manner.</li><li>Handle multiple technically complex projects or engagements simultaneously</li><li>Foster relationships with all divisions at appropriate levels.</li><li>Drive high-quality work products within expected timeframes and on budget. &nbsp;</li></ul>Qualifications<ul><li>Proven 5-7 years of relevant experience in&nbsp;SAP Consulting, with a focus on SAP SD&amp; Service module.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field.</li><li>Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.</li><li>&nbsp;Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li><li>Relevant SAP certifications are highly desirable. &nbsp;</li></ul>

SAP Consultant

Roamless

<h2>About Roamless</h2>&nbsp;The origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good.&nbsp;We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable — so we built something better. We made it easy, reliable and affordable for travellers to get connected and stay connected as they roam the world.&nbsp;Our truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi-Fi, no choosing countries or data packs. Your balance never expires, so you can use it across trips with zero hidden fees or expiration dates.&nbsp;In just 3 years, we've grown 4-5x Year on Year and have been trusted by +1M users who overall rate us 4.6 on Trustpilot. We also recently closed a $12M Series A led by Rasmal Ventures, with participation from Shorooq, Revo Capital, Finberg, and JIMCO, to fuel our mission of becoming the world’s first truly global mobile operator.&nbsp;Hiring globally and fully remote, we’re a team of 50 and we’re planning to grow to 100+ in the next ~18 months.&nbsp;<h3>A Note from the Hiring Manager</h3>Hi, I'm Omar 👋, Head of Partnerships for MENA at Roamless. We are at an inflection moment: the product works, the market is ready, and the region is wide open.I'm looking for someone who wants to be in the arena: meeting partners, shaping deals, and building something that didn’t exist before. If you’re excited by ownership, learning fast, and seeing your work turn into real-world impact, this role will stretch and reward you.&nbsp;<h3>Why Join Roamless Now?</h3>The "zero-to-one" phase is the most exciting time to join a startup. We have already proven the product-market fit with over 1M users; now, we are building the regional engine to scale that success into the B2B world.<ul><li>Solve a Universal Pain Point: Roamless is redefining global connectivity. You’ll be selling a product that solves a real, expensive problem for travelers and businesses.</li><li>Build the MENA Blueprint: This role exists to turn our global potential into a regional reality. You won’t just be following a script; you’ll be the one opening doors, shaping partnerships, and launching pilots across Qatar and MENA.</li><li>Establish Industry Dominance: You will lead the charge in making Roamless the default connectivity partner for the region’s biggest sectors, including banks, airlines, travel platforms, and major enterprises.</li><li>A "Builder" Career Path: This is not a "support" role. It is a high-autonomy, high-speed position designed for someone who wants to own their territory and has a clear path toward becoming a regional BD lead as we scale to 100+ people.</li></ul>&nbsp;<h3>What You’ll Do</h3><ul><li>Contribute to business development in Qatar and to partnerships expansion across MENA</li><li>Build and manage a live pipeline of partners (banks, airlines, travel platforms, enterprises, events)</li><li>Lead outbound efforts: research, outreach, discovery calls, and follow-ups</li><li>Qualify opportunities and structure partnership models (affiliate, reseller, co-branded, employee offers, pilots)</li><li>Coordinate pilots and launches with internal teams (product, growth, ops)</li><li>Maintain partner relationships post-signing to ensure momentum and growth</li><li>Feed market insights back into product and growth teams</li><li>Help shape a repeatable BD playbook for the region</li></ul>&nbsp;<h3>What You’ll Bring</h3><ul><li>Strong communication and relationship-building skills</li><li>Commercial instinct and curiosity about how businesses make money</li><li>Structured thinking and follow-through</li><li>Comfort engaging with senior stakeholders</li><li>Grit, ownership, and resilience in ambiguous environments</li><li>Fluency in English; Arabic is a strong plus</li><li>Command of CRM software</li></ul>&nbsp;<h3>Bonus points if you have:</h3><ul><li>A baseline understanding of how telcos and eSIM technology work, or the curiosity to become an expert quickly.</li><li>Technical Fluency: Comfort discussing API or technical integration concepts with potential partners.</li></ul>&nbsp;<h3>Location &amp; Contract</h3><ul><li>We are a fully remote team, however, for this role, we are looking for someone based in Doha, Qatar or someone willing to relocate</li><li>Full-time position</li></ul>Roamless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;<h2>What we offer</h2>&nbsp;💰 Competitive salary💻 The hardware that you need to be most productive.📈&nbsp;Global Impact.&nbsp;Lead growth initiatives that directly shape our market success and global brand recognition.🤗Supportive Culture.&nbsp;Join a diverse and inclusive team committed to collaboration, innovation, and a human-first workplace.💻 Remote-First, Regionally Focused: While you'll be our lead on the ground in Qatar, you are part of a global, distributed team that values results over "desk time."✈️ Relocation &amp; Visa Support: We will manage and cover your work visa process and provide comprehensive support to ensure your relocation to Doha is seamless.🏠 Housing &amp; Local Benefits: To help you settle in, we provide a dedicated housing allowance alongside comprehensive healthcare coverage.&nbsp;We are building out our benefits package, this section will be updated soon with extra benefits such as learning and development budgets, home office budget and budget for in-person team gatherings.

Business Development/Partnerships Associate

Confidential

Job Title: Business Development Executive Experience: 1–3 Years&nbsp;Requirements:&nbsp;<ul><li>Proven experience in lead generation and client acquisition (minimum 1 year)</li><li>Work experience in marketing agencies is required</li><li>Strong communication, negotiation, and presentation skills</li><li>Understanding of IT services such as Web Development, App Development, and Game Development</li><li>Ability to work independently as well as in a team</li><li>Goal-driven and passionate about sales &nbsp;</li></ul>Key Responsibilities:&nbsp;<ul><li>Identify potential clients through various channels (emails, calls, LinkedIn, etc.)</li><li>Pitch company services and convert leads into business opportunities</li><li>Coordinate with internal teams to ensure smooth service delivery and client satisfaction</li><li>Prepare proposals, follow up regularly, and close deals successfully</li><li>Monitor market trends and competitor activities to identify new opportunities</li></ul>

Business Development Executive

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