service desk analyst

Xevyte Technologies

<p>We are looking for a customer-focused and proactive Service Desk L1 Support Analyst to provide first-level IT support in an enterprise environment. The role involves handling incidents and service requests, performing basic troubleshooting, and ensuring timely escalation to Level 2 teams while adhering to defined IT service processes.</p><p>Experience Requirement</p><p>0&ndash;2 years of relevant experience in IT End User Services, Service Desk, or On-site Support.</p><p>Experience in an enterprise environment preferred.</p><p>Freshers are Welcome.</p><p>Key Responsibilities</p><p>Log, track, and manage incidents and service requests using ITSM tools.</p><p>Perform basic troubleshooting for laptops, desktops, printers, and peripherals.</p><p>Ensure accurate ticket documentation and timely updates.</p><p>Escalate unresolved or complex issues to L2 support teams.</p><p>Maintain asset inventory records and perform basic compliance checks.</p><p>Provide professional and effective communication to end users .</p><p>Required Technical Skills</p><p>Working knowledge of Windows OS and basic macOS.</p><p>Familiarity with MS Office / Microsoft 365.</p><p>Basic networking concepts (LAN, Wi-Fi, VPN).</p><p>Awareness of endpoint security and antivirus tools.</p><p>Good communication and customer service skills.</p><p>Preferred Certifications</p><p>ITIL Foundation (preferred)</p><p>Microsoft Fundamentals or equivalent certification</p><p>Interested candidates can share their updated resume to prerana@xevyte.com</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: ₹250,000.00 - ₹320,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Service Desk Analyst

endava

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.<br>
<br>
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.<br>
<br>
From prototype to real-world impact - be part of a global shift by doing work that matters.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
We are seeking a dedicated and customer-focused Service Desk Analyst to join our team in Bengaluru, India. As a crucial member of our IT support team, you will be the first point of contact for our clients and internal employees, providing expert assistance and ensuring smooth operations across our organization.</p><ul><li>
Serve as the primary contact for IT-related issues, inquiries, and service requests via various channels including phone, email, and instant messaging</li><li>
Log, classify, and prioritize incidents and requests using ITSM tools and following established procedures - Freshservice (freshworks)</li><li>
Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams</li><li>
Provide clear, professional guidance to customers on appropriate courses of action and expected timelines</li><li>
Collaborate with internal and external departments to deliver high-quality service and maintain user satisfaction</li><li>
Monitor and track open tickets to ensure timely resolution and adherence to service level agreements</li><li>
Working in Shifts</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
2+ years of experience in Service Desk</li><li>
Advanced English language skills (both written and verbal)</li><li>
Strong problem-solving and analytical abilities to diagnose and resolve IT issues efficiently</li><li>
Customer-focused mindset with a passion for delivering exceptional service</li><li>
Proficiency in using ITSM tools and ticketing systems</li><li>
Basic understanding of IT infrastructure, applications, and common troubleshooting techniques</li><li>
Ability to work in a fast-paced environment, manage multiple priorities, and meet tight deadlines</li><li>
Team player with a collaborative approach to problem-solving</li><li>
Detail-oriented with strong organizational skills</li><li>
Adaptability to changing technologies and support requirements</li><li>
Bachelor's degree in Computer Science, Information Technology, or related field (preferred)</li><li>
Relevant IT support certifications (e.g., ITIL Foundation, CompTIA A+) are a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p>
Bangalore location only.</p><div></div><p>
At Endava, we&rsquo;re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives&mdash;because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.</p></div></div></div></div></div><p></p>

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description</b></h1><p><b>
Summary:</b><br>
The Service Desk Analyst position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.</p><p></p><p><b>
Duties &amp; Responsibilities:</b></p><ul><li>
Provide outstanding service to, and build relationships with Huntington colleagues every day</li><li>
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals</li><li>
Maintain up to date knowledge on Huntington products, services, technology, and procedures</li><li>
Compile documentation necessary for effectively fulfilling customer needs</li><li>
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful</li><li>
Follow up with customers to ensure issue has been resolved</li><li>
Drive initiatives that improve the service desk</li><li>
Partner with internal support groups in providing the best service to our colleagues</li><li>
Other duties as assigned</li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li>
1+ year(s) of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.</li><li>
Associate's Degree in Computer Information Systems, or related fields of study OR additional relevant professional experience.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience in ServiceNow ticketing systems, or relevant tools Fresh, etc.</li><li>
Experience with Active Directory and Azure Administration.</li><li>
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule</li><li>
Previous banking environment experience preferred</li><li>
Ability to demonstrate professional verbal communication skills</li><li>
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material</li><li>
Ability to professionally handle dissatisfied callers.</li><li>
Ability to use a headset and to sit for long periods of time</li><li>
Experience with Microsoft Office applications and the Internet</li><li>
A+ and Network+ certifications</li><li>
HDI certifications</li></ul><p><b><br>
Exempt Status: (Yes</b> = not eligible for overtime pay) (<b>No</b> = eligible for overtime pay)</p>
No<p></p><p><b>
Workplace Type:</b></p>
Office<p></p><p>
Our Approach to <b>Office </b>Workplace Type</p><p></p><p>
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.</p><p></p><p>
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.</p><p></p><p>
Huntington is an Equal Opportunity Employer.</p><p></p><p>
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.</p><p></p><p><b>
Note to Agency Recruiters:</b> Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div><p></p>

Shield

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As a <b>Service Desk Analyst</b>, you are responsible for investigating the client&rsquo;s issues by analyzing the symptoms, finding the root cause, resolving level 1 issues, while maintaining client communications through the process. Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager.</div><div>
<br>
<b>Standard work hours: 2:00PM - 11:00PM EST Monday - Friday</b>
</div><div></div><div>
This is a 100 % Remote position- will require participation with general support, answering inbound phone calls and chats quickly, ensuring our procedures are scripts are delivered consistently. Candidates will need to participate working rotating holidays.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Answering inbound phone calls in a call center environment and inbound chats quickly, ensuring our procedures are scripts are delivered consistently</li>
<li>Identify clients, collecting relevant information concerning requests and issues and create support tickets accurately</li>
<li>Assist clients&rsquo; requests and deliver basic/advance technical support</li>
<li>Provide friendly and helpful customer service as a first point of contact</li>
<li>Must have excellent verbal/written communication skills, as well as the ability to multi-task</li>
<li>Ability to work under pressure, organize and prioritize tasks based on ITIL priority matrix</li>
<li>Ability to meet individual KPI&rsquo;s such as a 15-minute average talk time, tickets closed, utilization, and first call resolution</li>
<li>Other duties as assigned by management</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
2+ years&rsquo; experience in a structured IT Support environment (10+ team)</li>
<li>3+ years&rsquo; experience in Customer Service roles, can be outside of IT</li>
<li>1+ CompTIA certifications <b>a must</b>
</li><li>Expert level knowledge of networking, computing, peripherals, business applications like Quickbooks, Office, SAGE, etc.</li>
<li>Experience with remote support tools and network diagnostic tools</li>
<li>STRONG ability to multi task and thrive in a fast paced environment</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About IronOrbit</b></h3><div>
At IronOrbit, we're more than just a technology company - we're a fully integrated Information &amp; Communications Technology partner. As a Specialized Cloud Services Leader, we're dedicated to helping businesses across major industries and verticals plan, deploy, and fuel their digital transformations.<br>
<br>
<i>IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.</i></div></div>

DICETEK LLC

<div><p><b>IT Service Desk Analyst
</b></p><p>Following responsibilities to handle:-
</p><ul><li>Responding to customer calls over the phone, email, chat.
</li><li>Acknowledgment tickets and work toward resolution as first line of support through telephone or remote support.
</li><li>Assign ticket to other support teams</li><li>
Monitor compliance to SLA, coordination with support teams for resolution proper breaching the SLA and ensure SLA is strictly followed
</li><li>Prepare / generate / weekly report and share with all IT teams.</li></ul></div><p></p>

IT Service Desk Analyst

Hollingsworth & Vose Company

<div><p><b>Role Purpose</b></p>
<p>Your job is to help people. When someone at H&amp;V has an IT problem &mdash; they can&rsquo;t log in, their laptop is acting up, they need access to something &mdash; you&rsquo;re the person they reach out to. How you handle that interaction matters. You listen, you communicate clearly, you follow through, and you don&rsquo;t disappear on them. When you do this well, people trust IT. When you don&rsquo;t, they stop calling and start working around us.</p>
<p>For many employees, you&rsquo;ll be the only direct interaction they have with IT. That means you&rsquo;re not just fixing technical problems &mdash; you&rsquo;re shaping how the entire organization experiences IT support. Technical skill matters, but it&rsquo;s secondary to your ability to connect with people, understand what they actually need, get them back to productive work, and spot ways to make things better.</p>
<p><b>Key Responsibilities</b></p>
<p><b>Customer Partnership &amp; Communication</b></p>
<ul>
<li>You&rsquo;re the first point of contact for IT requests &mdash; via the service management platform, Teams, email, walk-ups, or phone</li>
<li>You approach every interaction with patience, recognizing that the person reaching out may be frustrated, pressed for time, or not technical</li>
<li>You listen first to understand the actual problem and its impact before jumping to solutions</li>
<li>You keep people informed throughout &mdash; no one should have to wonder what&rsquo;s happening with their request</li>
<li>You follow up to make sure the fix actually worked</li>
<li>If you need to escalate or hand something off, you make sure the customer knows what to expect and nothing gets dropped</li>
</ul>
<p><b>Incident &amp; Request Triage</b></p>
<ul>
<li>You log tickets accurately with good documentation &mdash; the next person who looks at it should understand what&rsquo;s going on</li>
<li>You balance speed with doing things right; not every issue needs to be escalated, but the ones that do shouldn&rsquo;t sit</li>
<li>You work your queue and meet the service levels the team commits to</li>
<li>You know the escalation paths and hand off cleanly when needed</li>
</ul>
<p><b>Technical Support (L1 Scope)</b></p>
<p>You provide first-level support across these areas:</p>
<p><i>Identity and Access Management</i></p>
<ul>
<li>Password resets, account unlocks, MFA issues including Authenticator app setup and recovery</li>
<li>Basic Active Directory tasks &mdash; verifying accounts, checking group memberships, and provisioning access per documented procedures</li>
<li>New hire onboarding and departure offboarding &mdash; laptop setup, account creation/deactivation, equipment collection</li>
</ul>
<p><i>Endpoint &amp; Hardware Support</i></p>
<ul>
<li>Common Windows issues &mdash; login failures, slow performance, application crashes</li>
<li>Laptops, desktops, docking stations, monitors, printers, scanners, and peripherals</li>
<li>Mobile devices (iOS and Android) &mdash; email setup, connectivity, basic troubleshooting</li>
<li>Deployment of approved applications and licenses</li>
</ul>
<p><i>Microsoft 365 &amp; Collaboration</i></p>
<ul>
<li>Outlook, Teams, OneDrive, SharePoint &mdash; access issues, sync problems, permissions</li>
<li>Conference room A/V systems</li>
</ul>
<p><i>Additional Responsibilities</i></p>
<ul>
<li>VPN, wireless, and wired network connectivity troubleshooting</li>
<li>Endpoint security &mdash; verifying BitLocker and antivirus status, escalating potential security issues</li>
<li>IT asset inventory &mdash; keeping records accurate, coordinating equipment through its lifecycle, following procedures for decommissioning</li>
</ul>
<p><i>Manufacturing Site Support</i></p>
<ul>
<li>Onsite support for shop floor environments &mdash; PCs, terminals, barcode scanners, label printers</li>
<li>Triaging manufacturing application issues (ERP, MES) and routing them to the applications team with clear documentation of what&rsquo;s happening and why it matters</li>
</ul>
<p><b>Team Collaboration &amp; Learning</b></p>
<ul>
<li>You work across shifts in a follow-the-sun model and keep your teammates informed on handoffs</li>
<li>You share what you learn &mdash; contributing to the Knowledge Base instead of keeping solutions in your head</li>
<li>You&rsquo;re committed to learning ITSM fundamentals and growing your skills over time</li>
<li>You serve as eyes and ears for network, security, and infrastructure teams &mdash; flagging issues, gathering information, and communicating clearly so problems get resolved faster</li>
</ul>
<p><b>Required Skills &amp; Behaviors</b></p>
<ul>
<li>You genuinely like helping people and have the patience to work with someone who&rsquo;s frustrated or confused</li>
<li>You communicate clearly and keep people in the loop &mdash; no one should have to chase you for an update</li>
<li>You own your work and follow through until the problem is actually solved, not just passed along</li>
<li>You can troubleshoot methodically but also know when to ask for help</li>
<li>You speak up when something doesn&rsquo;t look right</li>
<li>You follow procedures, but you push back when they don&rsquo;t make sense</li>
<li>You&rsquo;re someone people enjoy working with</li>
</ul>
<p><b>Technical Knowledge (Foundational)</b></p>
<ul>
<li>Windows client operating systems</li>
<li>Microsoft 365 &mdash; Outlook, Teams, OneDrive, SharePoint</li>
<li>Mobile devices &mdash; iOS and Android phones and tablets, including email configuration, app management, and Wi-Fi connectivity</li>
<li>Active Directory basics &mdash; accounts, groups, password management</li>
<li>Multi-factor authentication</li>
<li>Endpoint security fundamentals &mdash; antivirus, encryption</li>
<li>Basic networking &mdash; TCP/IP, DNS, DHCP, VPN, Wi-Fi</li>
<li>Printers and peripheral devices</li>
<li>Familiarity with manufacturing or industrial environments is a plus</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>1&ndash;3 years in IT support or a customer-facing technical role</li>
<li>Associate&rsquo;s degree in IT or equivalent experience preferred</li>
<li>ITIL Foundation or CompTIA A+ is a plus</li>
<li>You can work onsite during business hours, with on-call availability for emergencies</li>
</ul>
<p><b><i>Apply</i></b></p>
<p>Salary: $40,000+</p>
<p><i>Hollingsworth &amp; Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.</i></p></div>

india

<div><p><b>About the Job:</b><br>
<br>
To schedule and coordinate engineering resource, following defined operating procedures and within agreed contractual service levels. To provide support to engineering resources throughout the Work Order lifecycle.<br>
<br>
<b>What will you do?</b><br>
</p><p></p><ul><li> Receive, triage, and process each customer Work Order and, following known and agreed processes, schedule or coordinate internal or 3rd party partner engineering resource to resolve the Work Order within contractual SLAs.</li></ul>
<ul><li> For each Work Order, verify that the correct priority, SLA and category have been populated alongside a detailed scope of work.</li></ul>
<ul><li> Identify the correct Assignment Group for each customer Work Order and ensure that clear and concise information is recorded to enable efficient Work Order management and resolution within SLA.</li></ul>
<ul><li> Own Work Orders and ensure scheduling and coordination updates are recorded within the Work Order throughout the Work Order lifecycle.</li></ul>
<ul><li> Obtain confirmation from engineers and partners that Work Order Tasks have been accepted and are being progressed and obtain/schedule ETAs and resolution plans as needed to ensure SLAs are achieved.
</li></ul><ul><li> Ensure that all activities, including any chases or follow ups, are added to call management toolsets or, where applicable, the customers&rsquo; databases to enable continuous support from ESP&rsquo;s Global Service Desks.</li></ul>
<ul><li> Proactively monitor, identify, and follow up on any Work Orders that are in jeopardy of breaching contractual obligations and, where necessary, escalate in line with operating procedures.</li></ul>
<ul><li> Serve as the first point of contact for engineering resource requiring support from ESP's Global Service Desk</li></ul>
<ul><li> Maintain high standards of customer service at all times to encourage an excellent customer experience.</li></ul>
<ul><li> Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from all contact channels are logged and added to the correct Work Order.</li></ul>
<ul><li> Ensure that all defined contact channel and Work Order response SLAs are met.</li></ul><p><b>
What will you bring to ESP?</b></p><p><br>
</p><ul><li> At least 1 years' experience in either a customer facing / customer service role or ticket management/dispatch service role, with an IT background for role holder to perform fully and effectively in the job.</li></ul>
<ul><li> Good knowledge of MS Office products.</li></ul>
<ul><li> Knowledge of call management systems, preferably ServiceNow</li></ul>
<ul><li> Self-motivated with a willingness to learn and adapt to any new change or situation.</li></ul>
<ul><li> Upper Intermediate/Advanced English verbal and written communication skills.</li></ul>
<ul><li> Process driven with the ability to be innovative.</li></ul>
<ul><li> Excellent inter-personal skills, ability to communicate with customers at all levels</li></ul><br>
<p></p>
<p><b>
If you are&hellip;.</b><br>
Motivated to develop your career in Service Desk, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.<br>
<br>
<b>What we will offer:</b><br>
<br>
Personal &amp; Professional Development<br>
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&amp;D system, that cater to helping you reach career goals or objectives &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.<br>
<br>
<b>Diversity, Inclusion &amp; Belonging</b><br>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.<br>
<br>
<b>Salary:</b><br>
We offer a competitive range based upon suitability or experience.<br>
<br>
<b>Benefits:</b></p>
<ul><li> Holiday Leave</li></ul>
<ul><li> Medical Insurance</li></ul>
<ul><li> Perkbox discounts</li></ul>
<p><b>
Who are we:</b><br>
<br>
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that&rsquo;s manages over 1,000 tickets a day for more than 200 customers.<br>
<br>
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.<br>
<br>
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.</p>
<p>
ESP Global Services is an equal opportunity employer.</p></div>

Global Service Desk Analyst Dispatch - Pune India

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Global Service Desk Analyst Dispatch - Pune India