service desk analyst

Capgemini Engineering

<div>
 <p>
  <strong>
   Service Desk Analyst
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  PAN India
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  2&ndash;4 years
 </p>
 <p>
  <br/>
 </p>
 <p>
  Choosing Capgemini means choosing a place where you&rsquo;ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. You&rsquo;ll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In this role, you will:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide first-level technical support and resolve incidents efficiently.
  </li>
  <li>
   Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  </li>
  <li>
   Support user onboarding, access provisioning, and basic resource requests.
  </li>
  <li>
   Monitor system health and generate service performance reports.
  </li>
  <li>
   Guide users through self-service portals and support documentation.
  </li>
  <li>
   Coordinate with escalation teams for complex issue resolution.
  </li>
  <li>
   Ensure compliance with SLAs and service quality standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2+ years of experience in IT service desk, help desk, or technical support.
  </li>
  <li>
   Hands-on experience with cloud services support (preferably GCP).
  </li>
  <li>
   Proficiency in ITIL framework and service management processes.
  </li>
  <li>
   Strong troubleshooting skills in application and infrastructure support.
  </li>
  <li>
   Familiarity with remote support tools and basic system monitoring.
  </li>
  <li>
   Excellent communication and customer service skills.
  </li>
  <li>
   Ability to manage multiple tickets and priorities simultaneously.
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Service Management:
   </strong>
   Incident, problem, and change management; SLA tracking; documentation and knowledge base management.
  </li>
  <li>
   <strong>
    Technical Support:
   </strong>
   User access management, application troubleshooting, remote support, and escalation handling.
  </li>
  <li>
   <strong>
    GCP Skills:
   </strong>
  </li>
  <li>
   Console navigation and basic resource management
  </li>
  <li>
   IAM role assignments and access control
  </li>
  <li>
   Compute Engine and Cloud Storage support
  </li>
  <li>
   Monitoring dashboards and alert triage
  </li>
  <li>
   Billing usage analysis and cost monitoring
  </li>
 </ul>
 <p>
  <strong>
   Certifications (Preferred)
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation (Required)
  </li>
  <li>
   Google Cloud Digital Leader or Associate Cloud Engineer
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Love About Working Here
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fast-paced and collaborative work environment.
  </li>
  <li>
   Opportunities to work with global teams and cutting-edge technologies.
  </li>
  <li>
   Continuous learning and certification support.
  </li>
  <li>
   Flexible work arrangements and a strong focus on work-life balance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs&mdash;from strategy and design to operations.
 </p>
 <p>
  To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.
 </p>
 <p>
 </p>
</div>


Service Desk Analyst

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Chennai</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Summary:</b><br>
We are looking for a Tier 1 Service Desk Analyst to provide basic technical support to users. You will be the first point of contact for IT issues related to hardware, software, and network problems. Good communication and problem-solving skills are essential.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><p>Respond to IT support requests via phone, email, chat, or remote tools.</p>
</li>
<li><p>Troubleshoot basic issues (Windows, MS Office, printers, network, etc.).</p>
</li>
<li><p>Log all support activities in a ticketing system.</p>
</li>
<li><p>Escalate complex problems to higher-level support teams.</p>
</li>
<li><p>Maintain a professional and helpful attitude with users.</p>
</li>
<li><p>Stay updated on IT policies and best practices.</p>
</li>
</ul><p><b>Qualifications:</b></p>
<ul>
<li><p>High school diploma or equivalent.</p>
</li>
<li><p>2+ year of experience in IT support or customer service.</p>
</li>
<li><p>Strong communication and problem-solving skills.</p>
</li>
<li><p>Team player with a positive attitude.</p>
</li>
<li><p>Familiarity with operating systems, software, and basic hardware.</p>
</li>
<li><p>Experience with ticketing systems is a plus.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>It Support,Ms Office,Network Connectivity</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Wipro

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role: Service Desk Analyst</b><br>
Location: Client location &ndash; Hinjewadi Phase 1, Pune. 24*5 with self-travel</p><p>
 Job Responsibilities:</p><ul><li>Provide assistance and support to users with L1 Type of queries/issues.</li><li>Provide single Point of Contact (SPOC) for assistance with IT Services under</li></ul><p>
scope.</p><ul><li>Monitor and respond quickly and effectively to requests received through the</li></ul><p>
IT Helpdesk system.</p><ul><li>Follow standard help desk procedures.</li><li>Log IT related (incidents, service requests, events) from users received</li></ul><p>
through phone, mail, or employee self- service.</p><ul><li>Recording, tracking, and updating incident information in Service Now.</li><li>Respond to requests for technical assistance in person, via phone or</li></ul><p>
electronically.</p><ul><li>Route service requests to the appropriate teams.</li><li>Assist with the onboarding and off boarding of employees.</li><li>General account management.</li><li>Identify and escalate incidents based on priority.</li><li>Mange user and computer properties on systems like SSO, MFA and AD.</li><li>Perform upgrade/maintenance of system and software applications.</li><li>Configure and provide end user support for desktops and laptops.</li><li>Configure network settings using DHCP, DNS and 3-party software.</li><li>Generate service management reports as mutually agreed from the ticketing</li></ul><p>
tool and publish.</p><ul><li>The same to the respective stakeholder.</li><li>Verify/Assign incidents based on the priority matrix.</li><li>Document internal procedures and update knowledge articles accordingly.</li><li>Ensure incidents are resolved on time.</li><li>Be a champion to our customers.</li></ul><p></p><p><br>
Skills Required:</p><ul><li>Diploma/bachelor&rsquo;s degree in science or equivalent experience.</li><li>Experience: Min 1.5 years</li><li>Working knowledge of fundamental operations of relevant software</li></ul><p>
background and others.</p><ul><li>Knowledge of relevant call tracking applications.</li><li>Knowledge of Active Directory.</li><li>Should have good written and verbal communications skills.</li><li>Knowledge and experience of customer service practices.</li><li>Related experience and training</li><li>User support experience, including remote support.</li></ul></div></div></div><br>
<p></p>
Mandatory Skills: TIS Service Desk.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Stantec

<div><p>Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what&rsquo;s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what&rsquo;s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.</p>
<p>Primary Purpose of Position:</p>
<p>The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk</p>
<p>Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.</p>
<p>Key Accountabilities:</p>
<ul><li>Be willing to find answers to all questions addressed to them.</li>
<li>Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.</li>
<li>Obtain and evaluate all relevant information to handle inquiries.</li>
<li>Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.</li>
<li>Advise customers on appropriate action.</li>
<li>Identify and appropriately escalate situations requiring urgent attention.</li>
<li>Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.</li>
<li>Stay current with system information, changes and updates</li>
<li>Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.</li>
<li>Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.</li>
<li>Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.</li>
<li>Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.</li>
<li>Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.</li>
<li>Follow standard Service Desk operating procedures;</li>
<li>Accurately log all interactions using ticketing software.</li>
<li>Process forms according to procedure.</li>
<li>Manage customers' accounts.</li>
<li>Participate in an on-call rotation if required.</li>
</ul><p><b>Primary Location:</b> India | Pune
</p><p><b>Organization:</b> Stantec IN Business Unit
</p><p><b>Employee Status:</b> Regular
</p><p><b>Travel:</b> No
</p><p><b>Schedule:</b> Full time
</p><p><b>Job Posting:</b> 09/09/2025 07:09:58
</p><p><b>Req ID:</b> 1002156</p></div><p></p>

K2 Services LLC

<div><b>Overview:</b><br>
The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services LLC who will be based out of our client&rsquo;s office. This position will be onsite, full time, 40 hours a week and joining a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, and personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it.<br>
<br>
<b>Responsibilities:</b><ul><li>
Provide quality technical service to end users via deskside, phone, and email support.</li><li>
Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.</li><li>
Evaluate, deploy, and support all desktop applications and develop seamless integrations among desktop applications.</li><li>
Perform routine software updates to enhance functionalities and security. Troubleshoot and resolve escalated desktop application and OS issues.</li><li>
Assist in creating custom group policies for workstations.</li><li>
Assist in maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades.</li><li>
Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems and mobile devices, and application software.</li><li>
Assist with any project hardware rollouts and applications/data migrations ranging from small user groups to firmwide technology transitions.</li><li>
Monitor office network and internet connectivity to ensure all network environments are operational.</li><li>
Assist in maintenance of network/server equipment and network security.</li><li>
Perform client new hire user IT onboarding training as well as day-to-day application training as needed.</li><li>
Carry out other IT duties, including testing and documenting, and professionally interacting with client service managers and engineers.</li><li>
Additional responsibilities as needed.</li></ul><b>
Qualifications:</b><ul><li>
Bachelor&rsquo;s or Associate's degree in Computer Science, Information Technology, Engineering, or equivalent experience.'</li><li>
Minimum of 4 + years of desktop support, application support, and supporting operating systems in a Microsoft Windows enterprise environment.</li><li>
Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.</li><li>
Experience with VDI, Citrix, VMWare, Office 365, Microsoft Teams, Zoom, iManage Work 10 is desired.</li><li>
Word processing experience a plus.</li><li>
Learning Management System experience, a plus.</li><li>
Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies.</li><li>
Previous experience working in a law firm environment a plus.</li><li>
Experience in legal specific applications a plus &ndash; Document Management, document creation, forms/templates, etc.</li><li>
Previous experience with IT user training preferred.</li><li>
Industry-based certifications are a plus.</li></ul>
K2 Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.<br>
<p>
</p><p>KD7tK9i2Xa</p></div>

Service Desk Analyst II

Capgemini

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div>Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
</div></div><div><div><h2 class="jobSectionHeader"><b>Job Description - Grade Specific
</b></h2></div><div>Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to&Atilde;&#130;&Acirc; deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.</div></div></div></div>

Major Incident Management

infinite Computer Solution

<p></p><div><div><div><div><p>35010</p><p></p><p><b><br>
Skills &amp; Requirements:</b></p><p>
Job Type: Service Desk Engineer</p><p>
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)</p><p>
Experience: 0&ndash;2 Years</p><p>
Shift Timing: Rotational (24x7x365 coverage)</p><p>
Prerequisite: Must be open to night shifts and weekend coverage</p><p>
Range of Year Experience &ndash; 1 &ndash; 2 Years</p><p>
RTO &ndash; Hybrid Model</p><p>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</p><p>
Familiarity with ITSM platforms (e.g., ServiceNow)</p><p>
Strong understanding of Windows OS, basic networking, and enterprise applications.</p><p>
Excellent communication skills in English (written and verbal).</p><ul><li>
ITIL Foundation Knowledge/certification.</li><li>
Experience with remote desktop and diagnostic tools.</li><li>
Ability to create and maintain SOPs and user guides.</li><li>
Strong problem-solving and analytical skills.</li></ul><p><b>
Role Summary:</b></p><p>
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.</p><p>
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.</p><p><b>
Key Responsibilities:</b></p><p>
Enable and guide end users in using self-help tools for basic software and hardware issues.</p><p>
Support incident and service request reporting.</p><p>
Assist with password reset tools and account recovery processes.</p><ul><li>
Respond to &ldquo;how-to&rdquo; queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).</li><li>
Log, categorize, and track incidents and requests to closure.</li><li>
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.</li><li>
Run diagnostics and perform remote support for complex incidents.</li><li>
Coordinate field services for part ordering and desk-side visits as per client policies.</li><li>
Ensure proper documentation and escalation to Level 2 support when necessary.</li></ul><p><br>
35024</p><p></p><p><br>
Skills &amp; Requirements:</p><p>
Job Type: Service Desk Engineer</p><p>
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)</p><p>
Experience: 2 -7 Years</p><p>
Shift Timing: Rotational (24x7x365 coverage)</p><p>
Prerequisite: Must be open to night shifts and weekend coverage</p><p>
Range of Year Experience &ndash; 2 &ndash; 7 Years</p><p>
RTO &ndash; Hybrid Model</p><p>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</p><p>
Familiarity with ITSM platforms (e.g., ServiceNow)</p><p>
Strong understanding of Windows OS, basic networking, and enterprise applications.</p><p>
Excellent communication skills in English (written and verbal).</p><ul><li>
ITIL Foundation Knowledge/certification.</li><li>
Experience with remote desktop and diagnostic tools.</li><li>
Ability to create and maintain SOPs and user guides.</li><li>
Strong problem-solving and analytical skills.</li></ul><p>
Role Summary:</p><p>
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.</p><p>
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.</p><p>
Key Responsibilities:</p><ul><li>
Enable and guide end users in using self-help tools for basic software and hardware issues.</li><li>
Support incident and service request reporting.</li><li>
Assist with password reset tools and account recovery processes.</li><li>
Respond to &ldquo;how-to&rdquo; queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).</li><li>
Log, categorize, and track incidents and requests to closure.</li><li>
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.</li><li>
Run diagnostics and perform remote support for complex incidents.</li><li>
Coordinate field services for part ordering and desk-side visits as per client policies.</li><li>
Ensure proper documentation and escalation to Level 2 support when necessary.</li></ul></div><br>
</div><div><p><b>Qualifications</b></p>
<div>Graduation</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>2</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>5</div></div></div></div><div></div>

Technical Consultant

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