service desk engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
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Service Desk Engineer

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Lahore
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Openkyber

<div>IT Service Desk Engineer Location: Atlanta, GA Role Summary The IT Service Desk Engineer plays a key role in ensuring stable, responsive IT support for end users across multiple locations. This position serves as a frontline technical resource, resolving issues efficiently while coordinating with internal teams and external vendors when escalations are required. In this role, you will troubleshoot hardware, software, and connectivity issues, maintain accurate documentation, and contribute to continuous improvement efforts within the service desk function. Your work will directly support business productivity and user satisfaction while reinforcing operational standards and best practices.
Key Responsibilities:
<ul><li>Diagnose and resolve hardware, software, and system issues through Tier 1 support and coordinated escalation</li>
<li>Provide support for connectivity issues including Ethernet, TCP/IP, DNS, VPNs, and wireless access</li>
<li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li>
<li>Assist with administration and support of Windows environments, Active Directory, Office 365, Azure, Intune, and Exchange</li>
<li>Maintain accurate ITSM ticket documentation and update knowledge base articles as needed</li>
<li>Collaborate with infrastructure, engineering, and vendor partners to resolve complex issues</li>
<li>Identify recurring issues and recommend process or technical improvements</li>
<li>Support IT field projects, equipment deployments, and on-site technical needs as required</li>
</ul>Key Requirements:
<ul><li>2+ years of experience in a service desk, help desk, or technical support role supporting end users</li>
<li>Hands-on experience with Windows 10/11, Windows and Mac environments, and Microsoft Active Directory</li>
<li>Working knowledge of Microsoft Office 365, Azure, and Intune</li>
<li>Familiarity with ITSM/ticketing systems and standard incident management processes</li>
<li>Exposure to server infrastructure, printers, scanners, and mobile devices (iOS/Android)</li>
<li>Strong troubleshooting, documentation, and organizational skills</li>
<li>Excellent communication skills with the ability to support both technical and non-technical users</li>
</ul>Additional Requirements:
<ul><li>Availability for occasional after-hours support</li>
<li>Ability to lift and move IT equipment (approximately 5 15 lbs.)</li>
<li>Valid driver's license and willingness to travel up to 20%</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

Active Directory Administrator

Deloitte

<div><div><div>Location
</div>Jeddah
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:<ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul>Leadership capabilities:<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul>Qualifications:<ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

<div>
 
 
 Senior System Engineer (Infrastructure &amp; Cloud / Middleware Support)
 
 
 
 
 Job Description:
 
 
 
 We are looking for a highly skilled Senior System Engineer to design, implement, and support complex IT infrastructure and enterprise systems. The role involves working across cloud platforms, virtualization, middleware, and production environments to ensure high availability, performance, and security.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, implement, and manage enterprise IT infrastructure (cloud, on-prem, hybrid)
 </li>
 <li>
 Administer and support Linux, Windows, and UNIX-based environments
 </li>
 <li>
 Manage virtualization platforms (VMware, Proxmox, Hyper-V, etc.)
 </li>
 <li>
 Deploy, configure, and support middleware and application platforms (e.g., WebSphere, IBM stack)
 </li>
 <li>
 Monitor system performance using tools like Zabbix, Datadog, New Relic, APM tools
 </li>
 <li>
 Handle incident, problem, and change management in SLA-driven environments
 </li>
 <li>
 Act as L2/L3 escalation point for complex technical issues
 </li>
 <li>
 Support cloud environments (AWS, GCP, Azure, OpenShift)
 </li>
 <li>
 Implement and manage backup &amp; recovery solutions
 </li>
 <li>
 Automate tasks using scripting (Bash, YAML, Ansible, etc.)
 </li>
 <li>
 Collaborate with internal teams and external stakeholders across multiple regions
 </li>
 <li>
 Ensure system security, compliance, and high availability
 </li>
 <li>
 Participate in on-call rotations and production support
 </li>
 </ul>
 
 
 Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field
 </li>
 <li>
 2 to 3 years of experience in: Systems Engineering / Infrastructure - Cloud or Middleware Support - Enterprise IT environments
 </li>
 <li>
 Systems &amp; OS:
 </li>
 </ul>
 
 Linux (RedHat, CentOS, SUSE)
 
 
 Windows Server / UNIX (AIX is a plus)
 
 
 Cloud &amp; Platforms:
 
 
 AWS / GCP / Azure
 
 
 OpenShift / container platforms
 
 <ul>
 <li>
 Virtualization:
 </li>
 </ul>
 
 VMware vSphere, Proxmox, Hyper-V
 
 
 Middleware (Strong Plus):
 
 
 IBM WebSphere, MQ, DB2, IHS, Cognos
 
 <ul>
 <li>
 Monitoring &amp; Tools:
 </li>
 </ul>
 
 Zabbix, Datadog, New Relic
 
 
 Ticketing tools (Jira, Service Desk, etc.)
 
 
 Networking &amp; Security:
 
 
 Firewalls (Fortigate, PFSense, etc.)
 
 
 Basic networking (CCNA level knowledge)
 
 <ul>
 <li>
 Automation:
 </li>
 </ul>
 
 Bash scripting, Ansible, YAML
 
</div>

Senior System Engineer

SISL Global

<div>
 
 
 Job Title : Desktop Support Engineer (Band III)
 
 
 
 
 Location : North Chicago, IL 60064
 
 
 
 
 Duration : Fulltime
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 &ldquo;Break Fix&rdquo; support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
 </li>
 <li>
 OEM Vendor co-ordination for faulty or new hardware requirements
 </li>
 <li>
 &ldquo;IMAC&rdquo; is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
 </li>
 </ul>
 
 &ldquo;Desk Side Support&rdquo; includes all types of physical assistance required at the desk of an end user to resolve IT related issues
 
 
 
 In Scope:
 
 
 <ul>
 <li>
 Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
 </li>
 <li>
 Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
 </li>
 <li>
 Co-ordination with OEM on Hardware/Software issues
 </li>
 <li>
 Ticket information documentation using ITSM tool.
 </li>
 <li>
 Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
 </li>
 <li>
 Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
 </li>
 <li>
 Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
 </li>
 <li>
 Hardware and software provisioning (check-in and check-out)
 </li>
 <li>
 Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
 </li>
 <li>
 Articulate technical solutions to non-technical users in simple and easy to understand terms
 </li>
 <li>
 Uplift and reimage of leaver equipment and update of asset management system/CMDB.
 </li>
 <li>
 Update of asset management system/CMDB according to Joiner Mover Leaver Process
 </li>
 </ul>
 
 
</div>

Desktop Support Engineer

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

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Service Desk Engineer

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Associate - IT Helpdesk Engineer | Information Technology

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Desktop Support Engineer

Help Desk Technician