service desk manager

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service desk lead L2
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>Service desk lead
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do:
</b></p><ul><li>To support the service desk agents in prompt delivery &amp; customer service
</li><li>Advise and collaborate with the agents on current issues and works toward the resolution of tickets
</li><li>Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up
</li><li>Coordinate with other IT teams as appropriate for closure of any escalated ticket
</li><li>Act as a liaison between Service Desk and other teams to ensure effective communication between teams
</li><li>To provide liaison and governance at both internal &amp; client levels
</li><li>Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes &amp; mitigation of escalations
</li><li>Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets
</li><li>Lead in the development of good customer service practices across the service desk
</li><li>Produce statistics and management reports of the service desk to client &amp; management
</li><li>Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines
</li><li>Capacity planning and capability development
</li><li>Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment
</li><li>Conduct shift planning to meet the service requirements of the client as per SLAs agreed
</li><li>Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk
</li><li>Assist SD agents by providing first line support when workloads are high, or where additional experience is required
</li><li>Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers.
</li><li>Team Management
</li><li>Resourcing
</li><li>Forecast talent requirements as per the current and future business needs
</li><li>Hire adequate and right resources for the team
</li><li>Train direct reportees to make right recruitment and selection decisions
</li><li>Talent Management
</li><li>Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &amp;effectiveness
</li><li>Build an internal talent pool of HiPos and ensure their career progression within the organization
</li><li>Promote diversity in leadership positions
</li><li>Performance Management
</li><li>Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
</li><li>In case of performance issues, take necessary action with zero tolerance for will based performance issues
</li><li>Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
</li><li>Employee Satisfaction and Engagement
</li><li>Lead and drive engagement initiatives for the team
</li><li>Track team satisfaction scores and identify initiatives to build engagement within the team
</li><li>Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
</li><li>Exercise employee recognition and appreciation
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service desk lead L2

Hoselton Auto Mall

Hoselton Auto Mall is looking for an experienced Service Manager to join our team!
<br><br>
The Service Manager will lead daily operations within our high-volume import service department. This role is responsible for driving performance, process consistency, and exceptional customer experiences across the service desk and reception lanes utilizing best practices.
<br><br>
As a value-driven organization, Hoselton Auto Mall is committed to integrity, respect, long-term growth, and exceeding guest expectations. This is a leadership opportunity for a process-focused professional who thrives in a fast-paced environment.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Lead, coach, and develop Service Advisors, Express Advisors, Valets, and Shuttle Drivers.</li>
<li>Oversee service desk and lane operations, including write-up, MPI process, repair order flow, and active re-delivery.</li>
<li>Ensure compliance with factory standards, warranty requirements, and company policies.</li>
<li>Monitor and improve key service metrics, including:</li>
<li>Effective Labor Rate (ELR)</li>
<li>Hours per Repair Order</li>
<li>Dollars per Repair Order</li>
<li>Open Repair Orders</li>
<li>Partner with the Service Director and Sr. Management on forecasting, expense control, and profitability.</li>
<li>Drive customer satisfaction improvements using CSI feedback and performance data.</li>
<li>Maintain a clean, professional, and organized service reception environment.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Previous automotive service management or leadership experience.</li>
<li>Strong communication, organization, and team-building skills.</li>
<li>Process-driven mindset with attention to detail.</li>
<li>Ability to multitask and lead in a high-volume service environment.</li>
<li>Dealership DMS experience preferred.</li>
</ul>
Why Hoselton? We Offer.....
<br><br>
<ul>
<li>Competitive compensation, great benefits and long-term career growth.</li>
<li>Commitment to training, development, at our state of the art facility.</li>
<li>Generous Paid Time Off & Holidays!</li>
<li>You will always be busy and, as the welcoming face to our customers, you will personally have an impact on their experience here.</li>
<li>Medical insurance as low as $13/week, dental as low as $4/week and vision as low as $1/week.</li>
<li>$500 employer sponsored FSA benefit card.</li>
<li>401(k) retirement plan (with profit sharing & employer match)</li>
<li>Group Life & Disability Insurances.</li>
<li>The chance to give back and work for a company that is active in the community.</li>
<li>Free tickets to Amerks & Red Wings games.</li>
<li>Annual employee appreciation dinner.</li>
<li>Discounts on CARS, parts, service.</li>
<li>This is a great opportunity to work for a premier auto dealership with a strong reputation that has been doing business since 1920!</li>
<li>See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE</li>
</ul>
You Must...
<br><br>
<ul>
<li>Have a strong work ethic and positive attitude.</li>
<li>Be at least 18 years old and eligible to work in the U.S.</li>
<li>Have a High School Diploma.</li>
<li>Be able to pass a drug screen.</li>
<li>Have a clean valid drivers license.</li>
</ul>
Don't wait... click Apply Now or contact Human Resources at 585-586-7373!
<br><br>
<b>Position Summary:</b><br>
The Service Desk Manager plays a vital role in the service department operations by overseeing all functions of the Main Shop service desk, Express Lane service desk, and Service Reception Lanes.
<br><br>
<b>Daily Duties and Responsibilities:</b><br>
This person is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job. The employee may also perform other duties and responsibilities as needed.
<br><br>
<b>Primary Responsibilities:</b><br>
Employees
<br><br>
<ul>
<li>Manage day-to-day operation of the following assigned employee groups.</li>
<li>Main Shop Service Advisors</li>
<li>Express Lane Service Advisors</li>
<li>Valets</li>
<li>Shuttle Drivers</li>
<li>Assist service director in recruiting, hiring, and training of all assigned employee groups.</li>
<li>Implement training curriculum for current employees (both internal and external) of great onboarding of new employees.</li>
<li>Ensure established company dress code for all assigned employees.</li>
<li>When applicable, complete 30-60-90-day reviews for assigned employees.</li>
<li>Assist service director in identifying performance improvement opportunities for assigned employee groups and drive improvement through the Action Plan for Success process.</li>
<li>Review key performance indicators with assigned employee groups monthly (one on one).</li>
<li>Assist service director with managing and overseeing Open Ro's and Warranty receivables and work with advisors to improve processes when applicable.</li>
</ul>
<b>Process:</b><br>
<ul>
<li>Invoke a process-driven atmosphere at the service desk and service lanes.</li>
<li>Provide training, coaching and accountability for the following processes as well as processes yet to be developed for assigned employee groups:</li>
<li>Service lane reception utilizing established check process.</li>
<li>Service desk reception</li>
<li>Multi-point inspection process including ¼ rule.</li>
<li>Repair order write-up</li>
<li>Tracking repair status utilizing Era Ignite route sheet. 10:00 / 2:00 / 4:00 rule</li>
<li>Repair order close out</li>
<li>Active delivery</li>
<li>Special order parts</li>
<li>Fix It Right the First Time</li>
<li>Reynold Service Snap</li>
<li>Maintaining Compliance with Toyota Factory Warranty repair orders.</li>
<li>Managing receivable schedules. (Factory Warranty / Aftermarket Warranty)</li>
<li>Working directly with Service CCC and Advisors to ensure seamless customer service while making service appointments and addressing customers' concerns / questions.</li>
<li>Assess concerns and offer corrective actions through process improvement, training, and accountability for all assigned employee groups.</li>
<li>Ensure factory warranty compliance is followed by all assigned employee groups if applicable.</li>
<li>Ensure company policy is followed regarding repair order correctness.</li>
<li>Maintain clean and organized service reception and write-up areas.</li>
<li>Maintain a 3-ring phone rule.</li>
</ul>
<b>Performance:</b><br>
<ul>
<li>Work with the service director creating the monthly service department forecast and expense control.</li>
<li>Maintain established monthly goals for the following metrics:</li>
<li>Effective Labor Rate</li>
<li>Hours Per Repair Hour</li>
<li>$ Per Repair Order</li>
<li>Open Repair orders</li>
<li>Policy</li>
<li>Work with service director in managing and improving individual customer satisfaction scores for the service department. Utilizing Dealer Daily as the tool to do so.</li>
<li>Attend weekly service meetings.</li>
<li>Work with Service Director to maintain a profitable department.</li>
</ul>
Job Requirements
<br><br>
<ul>
<li>Ability to multi-task and prioritize workload</li>
<li>Ability to work independently</li>
<li>High work ethic and a positive attitude</li>
<li>Some computer knowledge and/or experience</li>
<li>Ability to communicate clearly and professionally</li>
<li>High School diploma required</li>
<li>Drug test required</li>
</ul>
PHYSICAL DEMANDS
<br><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
<ul>
<li>Stand, walk, sit</li>
<li>Use hands to finger, handle, or feel objects, tools, or controls</li>
<li>Bend, stretch, and reach with arms and legs</li>
<li>Lift and move up to 20 pounds</li>
<li>Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus</li>
<li>Use computers and office equipment as part of their daily functions</li>
</ul>
WORK ENVIRONMENT
<br><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
<ul>
<li>Moderate noise and vibration</li>
<li>Moderate exposure to fumes (e.g., exhaust fumes and paint)</li>
<li>Moderate dust</li>
<li>Extreme exposure to moving mechanical parts and vehicles</li>
<li>Moderate heat and/or cold</li>
<li>Other hazardous and non-hazardous materials</li>
<li>Use computers and office equipment as part of their daily functions</li>
</ul>
WORK SCHEDULE
<br><br>
Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.
<br><br>
Hoselton Auto Mall is an equal opportunity employer.

Automotive Service Manager

Tallahassee Memorial HealthCare

<div>WHO WE ARE &amp; WHAT WE DO:
<div>
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.<br>
<br>
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:</div><ul><li>
Level II Trauma Center</li><li>
Primary Stroke Center</li><li>
Level III Neonatal Intensive Care</li><li>
Pediatric Intensive Care</li><li>
The most advanced cancer, heart and vascular, orthopedic &amp; surgery programs in the Panhandle.</li></ul><div>
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.</div>
HOW YOU'LL MAKE AN IMPACT:
<div>
The end user technology Service Desk Supervisor manages a 24x7 team which resolves technical and IT support issues in the TMH enterprise. This team supports desktops, laptops, handheld communication devices, telephones, and workstation based software. Account administration for all network access is a major component of this position. The Service Desk Supervisor motivates the team to adhere to IT best practices and deliver outstanding customer service and satisfaction to colleagues across all TMH locations.</div><div></div><div><br>
The Service Desk Supervisor is responsible for:</div><ul><li>
Generating weekly and monthly reports</li><li>
Developing metrics and templates to evaluate technical support issue response times</li><li>
Providing solution skills to the team</li><li>
Developing training programs to keep the staff updated on new industry practice</li><li>
Participating in departmental budget preparation</li><li>
Recruitmenting staff</li><li>
Monitoring the purchase of IT hardware, software, and supplies.
</li></ul><div><b>Reports to:</b></div><ul><li>
IT/Operations and Support Manager</li></ul><div><b>
Supervises:</b></div><ul><li>
Desktop Support Tech I and II; Help Desk Support Tech</li></ul>
WHAT YOU&rsquo;LL NEED TO APPLY:
<div><b>
Required Education:</b></div><ul><li>
High School Diploma or equivalent</li></ul><div><b>
Preferred Education</b>:
</div><ul><li>Bachelor&rsquo;s Degree in Information Technology or related field</li></ul><div><b>
Required Experience:
</b></div><ul><li>Three (3) or more years of relevant experience to include one (1) year of supervisory experience.</li></ul><p><b>
Required Certification/License/Registry:</b></p><ul><li>
None</li><li>:
</li></ul><div><i>
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.</i></div></div><div></div>

IT/Service Desk Supervisor

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p>Must Have:</p>
<div>
<ul><li>Good Knowledge in service Desk</li></ul>
<ul><li>Good Knowledge in Desktop Support</li></ul>
<ul><li>Provide Remote Support and Remote software Installation</li></ul>
<ul><li>Good Problem-solving and Troubleshooting skills</li></ul>
</div><div>Good to Have:
</div><div><div><ul><li>Strong Negotiations Skill</li></ul>
<ul><li>Ability to Multi Task</li></ul>
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Bengaluru</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Specialist</div>
</div><div><div><b>Job Id</b></div>
<div>387513</div>
</div><div><div><b>Desired Skills</b></div>
<div>Desktop | IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Service Desk

Zones India

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 To manage the performance of Level 1 and Level 2 services &amp; support clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do As The (Operation Manager)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
  </li>
  <li>
   A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  </li>
  <li>
   An ability to balance and plan the short-term actions of the team.
  </li>
  <li>
   Knowledge and understanding of all relevant industry standards.
  </li>
  <li>
   Knowledge and understanding of best practices for service management.
  </li>
  <li>
   Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  </li>
  <li>
   Provide regular feedback based on the periodic performance review.
  </li>
  <li>
   Motivate team through timely rewards &amp; recognition.
  </li>
  <li>
   Mentor and coach team and staff.
  </li>
  <li>
   Ensure staff compliance with company policies and measures.
  </li>
  <li>
   Knowledge on Service management concepts &ndash; namely Tools and technique.
  </li>
  <li>
   Ability to maintain high confidentiality with sensitive information and data and display integrity.
  </li>
  <li>
   Experience in effectively interacting with employees or leadership team from internal or client organization.
  </li>
  <li>
   Proactively manages risk and maintains proper documentation.
  </li>
  <li>
   Ability to adapt quickly to changing priorities and conditions
  </li>
  <li>
   Should be able to lead from front with no/minimum guidance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience &ndash; Minimum 12 years with minimum 5 years years in an Ops. Manager role.
  </li>
  <li>
   Education &ndash; Preferably PG / minimum Graduation in any discipline.
  </li>
  <li>
   Certification &ndash; ITIL &amp; Six Sigma Certified
  </li>
  <li>
   An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
  </li>
  <li>
   The ability to manage time effectively while setting the tone of the team through modeling and leadership.
  </li>
  <li>
   Proven abilities to work with data, analyze and draw inferences from the data available
  </li>
  <li>
   Ability to articulate effectively while reporting, creating minutes and action plans
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package.
 <br/>
 <br/>
 While we are committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.
 <br/>
 <br/>
 At Zones, work is more than a job &ndash; it's an exciting careers immersed in an inventive, collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
</div>


Operations Manager

<div></div><div><div><div><div><p>Must Have:</p>
<div>
<ul><li>Good Knowledge in service Desk</li></ul>
<ul><li>Good Knowledge in Desktop Support</li></ul>
<ul><li>Provide Remote Support and Remote software Installation</li></ul>
<ul><li>Good Problem-solving and Troubleshooting skills</li></ul>
</div><div>Good to Have:
</div><div><div><ul><li>Strong Negotiations Skill</li></ul>
<ul><li>Ability to Multi Task</li></ul>
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Chennai</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Specialist</div>
</div><div><div><b>Job Id</b></div>
<div>387511</div>
</div><div><div><b>Desired Skills</b></div>
<div>Desktop | IT IS_Service Desk | Service Desk</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Swiggy

<div>
 <strong>
  Crew Captain (L4)
  <br/>
  <br/>
 </strong>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As a
 <strong>
  Captain
 </strong>
 within Swiggy&rsquo;s premium personal assistance service &ndash;
 <strong>
  CREW
 </strong>
 &ndash; you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and you&rsquo;ll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination.
 <br/>
 <br/>
 This is a
 <strong>
  customer-facing role
 </strong>
 with a focus on high ownership, creativity, and operational excellence. You&rsquo;ll act as the single point of contact for the assigned category of service, from request intake to final execution.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle user requests from intake to fulfillment within your assigned service desk (Travel, Events &amp; Gifting, Govt/ Official process guidance, and Visa).
  </li>
  <li>
   Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
  </li>
  <li>
   Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
  </li>
  <li>
   Customize solutions based on client preferences and context.
  </li>
  <li>
   Track request status, vendor performance, and user satisfaction metrics.
  </li>
  <li>
   Adhere to SOPs while applying creative problem-solving to enhance service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desk Allocation:
  <br/>
  <br/>
 </strong>
 Candidates will be assigned to dedicated desks based on the nature and relevance of their prior experience. Desk categories include events, travel, Gifting, government/documentation, and Visa support.
 <br/>
 <br/>
 <strong>
  Ways Of Working
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CREW is a 24x7 service; Crew Captains work in rotational shifts (5 days/week).
  </li>
  <li>
   Weekend availability is required based on the roster.
  </li>
  <li>
   Work From Office is mandatory for all working days.
  </li>
  <li>
   The primary working shift is from morning to evening. Some desks may have late-night shifts.
  </li>
  <li>
   If you meet the above background and are also deeply enthusiastic about either travel, food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background For Hiring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College graduates (MBA, BBA, B.Com, B.Tech, etc.)
  </li>
  <li>
   2&ndash;5 years of experience in one of the listed verticals.
  </li>
  <li>
   Background in event planning, travel itinerary designing, visa assistance, restaurant onboarding &amp; partnerships, and handling social media for food brands
  </li>
  <li>
   Excellent communication and coordination skills.
  </li>
  <li>
   Ability to follow SOPs while thinking creatively for premium service delivery.
  </li>
  <li>
   Strong vendor interaction or planning background.
  </li>
  <li>
   Punctuality in working from the office.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KRAs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High responsiveness and proactivity
  </li>
  <li>
   Efficient task planning and fulfillment
  </li>
  <li>
   Strong adherence to desk-specific SOPs
  </li>
  <li>
   High user satisfaction and service delight
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Task Completion Rate
  </li>
  <li>
   Customer Satisfaction Score
  </li>
  <li>
   Turnaround Time (TAT) per task
  </li>
  <li>
   SOP Compliance %
  </li>
  <li>
   First Response Time
  </li>
 </ul>
</div>


Crew Captain (Gifting/Events Category)

Search 10000+ Service desk manager jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 service desk manager jobs NEAR_ME

Service desk lead L2

Automotive Service Manager

IT/Service Desk Supervisor

Service Desk

Operations Manager

Service Desk

Crew Captain (Gifting/Events Category)