service engineer

Pedigri Technologies

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The service engineer will carry out service and technical activities in the repair hub.
 <br/>
 <br/>
 <strong>
  Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
  </li>
  <li>
   Provide technical support service to the customers who have technical difficulties within their device and software.
  </li>
  <li>
   Performed all levels of preventive maintenance services as per vendor procedure.
  </li>
  <li>
   Provide 1 hr TAT for walk in repair service.
  </li>
  <li>
   Maintain a record of all tools and test equipment's utilized and ensure their availability by accurate checks and ensure their accuracy as recommended by the manufacturer.
  </li>
  <li>
   Preparing job orders and service report
  </li>
  <li>
   Provide quotation for Out of warranty repair.
  </li>
  <li>
   System updates on the repair activity / claims
  </li>
  <li>
   Complies with company code of conduct and vendor service operating procedure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Education Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 years of experience on the same field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
  </li>
  <li>
   Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
  </li>
  <li>
   Self-starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
  </li>
  <li>
   Ability to comply with all company policies and procedures, proactively protecting Ability to efficiently organize work and manage time to meet deadlines
  </li>
 </ul>
</div>


Service Engineer

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><p>Your mission is to deliver skilled on-site service that keeps our customers&rsquo; equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
</p><ul><li>Perform installation, commissioning, start-up, and operational validation of electric tools and related equipment at customer sites.
</li><li>Execute and deliver the assigned service strategy and maintenance plans effectively to ensure optimal equipment performance and customer satisfaction.
</li><li>Execute and manage Annual Service Agreements (ASAs/AMCs), ensuring compliance with contractual commitments and service standards.
</li><li>Handle customer complaints, including warranty, goodwill, and chargeable service cases, ensuring accurate documentation and timely closure through the QCM database.
</li><li>Provide technical support and troubleshooting across the assigned territory while managing day-to-day service operations efficiently.
</li><li>Ensure adherence to established response time targets and service level agreements (SLAs).
</li><li>Conduct customer training programs to enhance product utilization, improve operational efficiency, and maximize equipment uptime.
</li><li>Collaborate closely with the Service Sales team to ensure successful execution of service contracts, preventive maintenance schedules, and customer support initiatives.
</li><li>Mentor, guide, and support Service Engineers and technicians to ensure effective service delivery and continuous skill development.
</li><li>Manage key accounts and contracted customers, maintaining strong customer relationships and ensuring high levels of customer satisfaction.
</li><li>Conduct customer presentations and technical demonstrations to promote best practices, improve equipment lifecycle performance, and minimize operational downtime.
</li><li>Coordinate with Project and Sales teams to ensure the successful installation, commissioning, and handover of machines assigned to the service function.
</li><li>Analyze technical issues and equipment failures, providing expert guidance and corrective actions to service teams and customers.
</li><li>Ensure compliance with all Safety, Health, and Environmental (SHE) standards and regulations at customer sites and workshops.
</li><li>Identify operational risks and recurring issues, perform root cause analysis (RCA), and implement corrective and preventive actions.
</li><li>Support the Aftermarket Sales team by identifying and generating leads for Annual Maintenance Contracts (AMCs), service agreements, spare parts, and other aftermarket solutions.
</li><li>Demonstrate and maintain strong technical expertise in handheld tools, fixture spindles, pneumatic systems, software products, QAT tools, and associated accessories.
</li><li>Provide regular service activity reports and updates to the Service Team Lead/Supervisor, including customer issues, project status, key risks, and resolution plans.
</li></ul><h2 class="jobSectionHeader"><b>Experience &amp; Qualifications
</b></h2><ul><li>Minimum <b>2&ndash;3 years of experience </b>in service, maintenance, troubleshooting, or technical support within the automotive, manufacturing, industrial equipment, or related industries.
</li><li>Hands-on experience in the <b>servicing, maintenance, and repair of industrial tools and equipment </b>will be considered an advantage.
</li><li>Proven ability to <b>install, commission, diagnose, and repair equipment at customer sites </b>, ensuring minimal downtime and high service quality.
</li><li>Sound knowledge of <b>PLC systems, automation technologies, and industrial control systems </b>, with the ability to troubleshoot and support automated equipment.
</li><li>Experience working with <b>DC fastening tools, electric tools, or torque-controlled assembly systems </b>is highly desirable.
</li><li>Strong technical problem-solving and root cause analysis skills, with the ability to work independently in field service environments.
</li><li>Ability to read and interpret technical drawings, electrical schematics, and service manuals.
</li><li>Excellent customer service, communication, and interpersonal skills with a proactive approach to issue resolution.
</li></ul><h2 class="jobSectionHeader"><b>Your location
</b></h2><div><ul><li>You will be part of our customer center in Cairo, Egypt (EG). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.
</li></ul></div><h2 class="jobSectionHeader"><b>Why it is great to work with us
</b></h2><p>Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers&rsquo; equipment running. Innovation guides how we think and act &ndash; we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you
</p><h2 class="jobSectionHeader"><b>Application process
</b></h2><p>Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
</p><p>Talent Acquisition: Elvina Dunn</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Engineering
</div></div><br>
<div><div>Location: </div><div>Egypt
</div></div><br>
<div><div>City: </div><div>Cairo
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco Group
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Equipment Egypt S.A.E.
</div></div><br>
<div><div>Date of Posting: </div><div>July 28, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>August 13, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

STAR Services

<div><p><b>BMS Service Engineer :</b></p><p><b><br>
Job Responsibilities :</b><br>
<b>Preventative maintenance and reactive service of building automation and HVAC control </b><b>systems</b><br>
<b>Fault finding and rectification of control panels, field devices, networks, and software</b><br>
<b>Use of diagnostic tools and remote service platforms to identify and resolve issues</b><br>
<b>Evaluation of customer systems and providing technical recommendations</b><br>
<b>Supporting site safety activities including OH&amp;S compliance and risk assessments</b><br>
<b>Assisting with minor works, upgrades, and commissioning activities</b><br>
<b>Providing technical input into quotes, planning, and service delivery where required</b><br>
<b>Maintaining accurate service records, reports, and customer documentation</b><br>
<b>Building strong working relationships with customers and internal stakeholders</b><br>
<b>To be successful in this role, you will bring a strong technical foundation, a customer focused</b><br>
<b>mindset, and a practical approach to problem solving.</b><br>
<b>Essential skills and experience</b><br>
<b>Solid understanding of HVAC fundamentals and building services systems</b><br>
<b>Experience working in a service or maintenance environment</b><br>
<b>Current Victorian Electrical Licence</b><br>
<b>Strong fault finding and troubleshooting skills</b><br>
<b>Comfortable working independently across multiple sites</b><br>
<b>Clear written and verbal communication skills</b><br>
<b>Strong customer engagement and interpersonal skills.</b><br>
<br>
<b>Desirable skills and experience</b><br>
Experience with Building Automation Systems including Siemens Desigo, or similar platforms<br>
Knowledge of control networks such as BACnet, Modbus, and IP based systems PLC or building controls software exposure<br>
Experience with commissioning, testing, or minor project works<br>
Understanding of energy efficiency and optimisation principles<br>
Confidence using mobile devices, service management systems, and Microsoft tools<br>
Awareness of cyber security and OT network best practice in building systems<br>
To be considered for this opportunity, the successful candidate will possess the following:<br>
Experience with HVAC fundamentals and systems (Siemens systems desirable)<br>
Knowledge and experience Building Automation systems (Siemens systems desirable)<br>
Proficiency with computers, networks and 3rd party software ( i.e. Microsoft )<br>
Experience with Building Automation / PLC / Process software programming<br>
Excellent written and verbal communications skills<br>
The ability to demonstrate strong customer engagement and relationship skills</p></div>

BMS Service Engineer

Dräger

<div>Field Service Engineer<br>
Jeddah<br>
Vollzeit<br>
<br>
<b>The Job Responsibilities</b><p><b><br>
Purpose of Function:</b></p><br>
<p></p>
<p>
Perform with sole responsibility all tasks in Life Cycle of devices (installation, maintenance, repair, corrective actions, etc.)</p>
<p>
as directed (geographically, by product line, by task, etc.) to ensure safety of patients and users.</p>
<p>
Generate and develop revenue and DVA for LCS business (service, contracts, accessories, etc.) in cooperation with internal and external customers.</p><br>
<p></p>
<p><b>
Tasks and Responsibilities:</b></p>
<ul>
<li>20% Perform corrective repairs / maintenance visits</li>
<li>15% Execute technical corrective actions</li>
<li>20% Generate and develop revenue and DVA in area of responsibility</li>
<li>5% Support installation team, provide basic orientation training (BIO)</li>
<li>5% Feedback quality situation and issues from field to Service and Quality Management</li>
<li>5% Maintain and update installed database of medical devices and related information in area of responsibility</li>
</ul><ul><li>20% Maintain medical device records according to Draeger standards and local regulations</li>
<li>5% Provide support to sales and marketing (replacements, special sales programs, demos,congresses, exhibitions, workshops, etc.)</li>
</ul><ul><li>5% Represent Draeger Arabia in front of customer whenever is requested</li></ul><p></p><b><br>
Your Qualifications</b><p><b><br>
Position Requirements:</b></p>
<p><b>
Education</b></p>
<p>
Bachelor of Engineering or equivalent</p>
<p><b>
Related Experience</b></p>
<p>
At least practical training in Biomedical Engineering &amp; Medical Devises</p>
<p><b>
Skills, Special Competencies, or Certifications</b></p>
<p>
Advanced English language</p>
<p>
Computer knowledge, Basic Networking .</p>
<p>
Communication skills</p><p></p><b><br>
The Dr&auml;ger Workplace</b><p><b><br>
Who We Are:</b></p>
<p>
Dr&auml;ger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in L&uuml;beck in 1889, Dr&auml;ger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dr&auml;ger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.</p>
<p>
Dr&auml;ger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.</p><b><br>
Who we are</b><br>
<b>What we offer</b></div>

Field Service Engineer

Lam Research

<div><div><div><div>Requisition ID</div><div>
200953</div></div><div><div>
Date posted</div><div>
07/11/2026</div></div><div><div>
Work Location Model</div><div>
On-site</div></div><div><div>
Work Location</div><div>
Boise-ID</div></div><div><div>
Work Country</div><div>
United States</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>
The group you&rsquo;ll be a part of</b></h2>
</div><div><p>
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
The impact you&rsquo;ll make</b></h2>
</div><div><p>
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.</p><p>
In this role, you will directly contribute to ___.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><ul><li>Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam&rsquo;s complex electro-mechanical and electronic systems at customer sites.</li><li>
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.</li><li>
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.</li><li>
Maintain records and reports to coordinate activities between Lam and the customer.</li><li>
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.</li><li>
Transparently discuss opportunities and challenges with customer to increase trust.</li><li>
Update customer on status of Lam tools as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we&rsquo;re looking for</b></h2>
</div><div><p><b>
Minimum Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.</li><li>
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.</li><li>
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.</li><li>
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.</li><li>
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.</li><li>
This is a graduate eligible role.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred qualifications</b></h2>
</div><div><ul><li>Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.</li><li>
Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.</li><li>
Communication skills, both written and verbal, in English.</li><li>
Foundational analytical and problem-solving skills.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Our commitment</b></h2>
</div><div><p>
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.</p><p>
Lam Research (&quot;Lam&quot; or the &quot;Company&quot;) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.</p><p><i>
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories &ndash; On-site Flex and Virtual Flex. &lsquo;On-site Flex&rsquo; you&rsquo;ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. &lsquo;Virtual Flex&rsquo; you&rsquo;ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.</i></p><p><i>
#LI-SJ1</i></p><p><i>
IND123</i></p><p><i>
#GD</i></p></div></div></div><p><b>
Our Perks and Benefits</b></p><p><br>
At Lam, our people make amazing things possible. That&rsquo;s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.</p></div></div></div>

Field Service Engineer 2

Johnson Controls

<div><div><p>Job Description</p></div>
<div><p>We are seeking a commercial or industrial Field Service Engineer who has a desire to learn and grow in the field of HVAC Controls and Building Automation Systems (BAS) to join our Federal Systems team based at one of the most iconic buildings in the world &ndash; the Pentagon (military experience is not required). We&rsquo;ve supported the Pentagon for nearly 20 years with their energy efficiency and sustainability needs, primarily related to the HVAC Controls and Building Automation Systems (BAS).</p><p><br>
</p><p>At Johnson Controls, we support our nation&rsquo;s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.
<br>
<br>
Pay range: $45.00 - $55.00 per hour to start with designated milestone pay increases for completed training. Negotiable based on experience.<br>
Company Vehicle: Yes, plus gas card<br>
Shift: Day shift, primarily 6:30am-3:00pm, Monday-Friday<br>
Benefits: Eligible for benefits on first day of employment<br>
Vacation: 3 weeks of paid vacation, 5 sick days, 3 floating holidays, and 10 standard holidays per calendar year<br>
Travel: Limited. Primary work will all be at the Pentagon. May travel some initially for training.</p><p><br>
</p><p>As a Field Service Engineer, you will:</p><br>
<ul><li>Perform preventive maintenance, troubleshooting, repair, installation, commissioning, point-to-point checkouts, and/or replacement of HVAC controls systems (BAS systems) and related light commercial mechanical equipment (VAV's, VRF's, AHU's, etc); most work will involve Johnson Controls Metasys and Distech controls<br>
</li><li>Conduct self-study and instructor led training to improve technical proficiency in company's product lines and systems; completes certifications as required</li>
<li>Diagnose and repair a variety of electronic and digital control system malfunctions</li>
<li>Test and perform modifications to systems software when needed</li>
<li>Assist with sketching and documenting field changes and discrepancies for engineering corrections and drawings</li>
<li>Provide training and associated manuals and documentation to customers on electronic control systems operations</li>
<li>Help mechanical staff troubleshoot issues and may help with minor mechanical maintenance</li>
<li>Ensure work performed complies with company, federal regulations, industry standards and guidelines, and customer requirements</li>
<li>Compile project documentation, such as certificate of completion, customer training forms, training certificates and punch lists</li>
<li>Read and properly interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics and operational product manuals</li>
<li>Adhere to Johnson Controls and customer safety standards, provide safety awareness leadership and instruction to technicians and subcontractors on Johnson Controls work sites</li></ul><br>
<p></p><p>Required Qualifications:</p><br>
<ul><li>Experience working with commercial or industrial building technologies; HVAC mechanical equipment, HVAC Controls (Direct Digital Controls), Fire Alarm Systems, Electronic Security Systems, Utilities Systems, Metering, etc</li>
<li>Strong personal computer skills with proficiency with Microsoft Office products (Word, Excel, Powerpoint, etc)</li>
<li>U.S. citizen with the ability to obtain and maintain required government security clearances and/or badges as required to perform site duties. (This involves a background/character, criminal history, employment, and credit check.)</li></ul><br>
<p></p><p>Preferred Experience:</p><br>
<ul><li>Troubleshooting experience with commercial or industrial HVAC mechanical equipment (chillers, boilers, air handlers, VAV's, VRF's, etc)<br>
</li><li>Experience working with Direct Digital Control (DDC) systems</li>
<li>Programming and/or troubleshooting various brands of HVAC controls or PLC controls</li>
<li>Experience with BAS communication and integration protocols; BACnet MSTP, BACnet IP, N2, P1, Modbus, LON, etc</li>
<li>Experience using SMP, SCT, and/or CCT</li><br>
</ul><p></p><br>
<p>Preferred Education:</p><br>
<ul><li>Associates Degree or Bachelor's Degree in Engineering, Computer Science, Electronics, or a related field</li>
Technical schooling in HVAC<br>
<li>
</li></ul><p></p><br>
<p>Who We Are</p>
<p>At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.</p><p><br>
</p><p>To learn more about who we are and what we do, please check out our Take a Journey video.</p><br>
<p>Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms:</p><br>
<ul><li>Named to FORTUNE&rsquo;s &ldquo;Most Admired Companies&rdquo; List</li>
<li>Corporate Knights Global 100 Most Sustainable Corporations in the World</li>
<li>Named to Forbes Net Zero Leaders list</li>
<li>CDP 2023 Climate Change 'A List'</li>
<li>Ranked 67 on the Drucker Institute&rsquo;s list of best-managed companies in America</li>
<li>Forbes Best Employers for Diversity</li>
<li>Newsweek America&rsquo;s Greatest Workplaces for Diversity</li>
<li>Ethisphere 2024 World's Most Ethical Companies list for the 17th time</li>
<li>Newsweek America&rsquo;s Greatest Workplaces for Women in 2024</li>
<li>Named to Newsweek America&rsquo;s Greatest Workplaces for Veterans 2024 / 2025 listing</li>
<li>Named to Forbes America&rsquo;s Best Employers for Veterans 2024</li>
Named one of the top military friendly employers by military.com.<br>
<li>
</li></ul><p>Johnson Controls is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers</p><p><br>
</p><p>Division: JCFS (Johnson Controls Federal Systems)</p><p><br>
</p><p>#LI-MG3</p><br>
<p>#LI-Onsite</p></div></div>

Rapid Micro Biosystems

<div><div>Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today&rsquo;s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky&rsquo;s the limit.</div><div></div><div><br>
Careers at RMB are fast-moving, with the high growth you&rsquo;d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You&rsquo;ll do more, learn more, and have the ability to make a profound impact on our business.</div><div></div><div><p><br>
The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.</p>
</div>
<h3 class="jobSectionHeader"><b>Responsibilities
</b></h3><div><ul><li>Perform successful installations at new and existing customer sites
</li><li>Complete regularly scheduled Preventative Maintenance activities on time</li>
<li>Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract</li>
<li>Complete all paperwork within departmental goals</li>
<li>Will complete service reports, expense reports, and SFDC requirements</li>
<li>Complete all necessary training on time to meet Quality requirements
</li><li>Develop working knowledge of industry practices and company policies</li>
<li>Support the new instrument Sales Process by performing site inspections
</li></ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3><div>
<div><div><ul><li>Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies</li>
<li>Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions</li>
<li>Ongoing development of professional output including written and verbal communications</li>
<li>Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management</li>
<li>Computer/Microsoft Office proficiency, especially in Outlook, Excel</li>
<li>Professional email etiquette</li>
<li>Presents recommendations and receives support and guidance from a supervisor and senior-level FSE</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Knowledge</b></h3><div>
<div>
<ul><li><p>Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms</p>
</li>
</ul></div><div><ul><li><p>Experience working directly on software-controlled instruments</p>
</li>
</ul></div><div><ul><li><p>Demonstrated experience working in ISO or GMP controlled environments in the life science field</p>
</li>
</ul></div><div><ul><li><p>Acquired knowledge of computer networking</p>
</li>
</ul></div><div><ul><li><p>Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.</p>
</li>
</ul></div><div><ul><li><p>Understanding of the FSE role and openness to mentoring by senior-level FSEs</p>
</li>
</ul></div><div><ul><li><p>Knowledge of procedures to effectively contribute to updates and procedure improvements</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Education</b></h3><div>
<div>
<ul><li><p>Minimum of technical degree or equivalent military experience, bachelor&rsquo;s degree preferred</p>
</li>
</ul></div><div><ul><li><p>2+ years of relevant work experience</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Environmental Factors</b></h3><ul>
<li>May be required to work on client sites for extended hours</li>
</ul><div>
<p>Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.</p>
<p>
The base annual salary hiring range for this position is <b>$90,000 - $115,000.</b></p>
<p>
Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.
</p></div><div><b>ABOUT RAPID MICRO BIOSYSTEMS:</b></div><div>
Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.</div><div></div><div><br>
The company&rsquo;s Growth Direct&trade;&mdash;the first and only growth-based system to automate rapid compendial QC Micro testing&mdash;ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.</div><div></div><div><br>
Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.</div><div></div><div><br>
Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research &amp; development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.</div><div></div><div><b><br>
Equal Opportunity:</b></div><div>
Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

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