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service experience manage expert

Keeta

<div>
 
 Reporting to Logistic operation Strategy team leader in Kuwait.
 
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 Job demands:
 
 
 Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 
 
 
 Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 
 
 
 Proven experience solving complex problems locally, with ability to identify and address key issues in challenging situations.
 
 
 
 
 
 Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 
 
 
 Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Service Experience Manage Expert

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 Network Administrators work in a team environment on routine maintenance tasks as well as provide customers with solutions to more complex issues. Network Administrators (NA) troubleshoot network problems, outages, anomalies as required. This includes the gathering of all pertinent information about the problem and knowing which related work centers or sites should be involved. Knowledge of sub-netting, switching and Cisco IOS is essential. NAs have a background and are knowledgeable in network security procedures and is responsible for reporting all pertinent information about any anomalies on the network. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Individual will be responsible for overseeing maintenance and operations of switches, routers and encryption devices.
 </li>
 <li>
 Monitor availability and reliability of LAN/WAN systems.
 </li>
 <li>
 Troubleshoots LAN/WAN connectivity.
 </li>
 <li>
 Provide technical support for VoIP networks.
 </li>
 <li>
 Ensure outages and corrective actions are reported to OIC, Site Manager, Regional Network Operations Center and Regional Cyber Center-Southwest Asia.
 </li>
 <li>
 Resolve customer interface/user issues.
 </li>
 <li>
 VLAN administrator
 </li>
 <li>
 ACL configuration
 </li>
 <li>
 Use Spectrum (and other software application tools) to manage and administer the network.
 </li>
 <li>
 Plan network development and expansion as needed.
 </li>
 <li>
 Knowledge of sub-netting, switching and Cisco IOS and train new NA I personnel.
 </li>
 <li>
 Enforces network security procedures, to include DISA STIG Compliance and best security practices.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience may be substituted for one year of education if degree is required.
 </li>
 <ul>
 <li>
 Associate Degree in Information Technology (IT) or a related field is preferred.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNA: Certified Network Associate - Security (Cannot be used as a dual qualifier)
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 Cisco: CC-DN-P: DevNet Professional
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Collaboration
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Enterprise Infrastructure
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Enterprise Wireless
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Routing &amp; Switching
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Security
 </li>
 <li>
 Cisco: CCIE: Certified Internetwork Expert - Service Provider
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate - Routing and Switching
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate - Security (Cannot be used as a dual qualifier)
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate: Service Provider
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Collaboration
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Enterprise
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Routing &amp; Switching
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Service Provider
 </li>
 </ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 Requires two (2) years of experience in a networking environment.
 </li>
 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Network Administrator I

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>Network Administrators work in a team environment on routine maintenance tasks as well as provide customers with solutions to more complex issues. Network Administrators (NA) troubleshoot network problems, outages, anomalies as required. This includes the gathering of all pertinent information about the problem and knowing which related work centers or sites should be involved. Knowledge of sub-netting, switching and Cisco IOS is essential. NAs have a background and are knowledgeable in network security procedures and is responsible for reporting all pertinent information about any anomalies on the network. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Individual will be responsible for overseeing maintenance and operations of switches, routers and encryption devices.</li><li>
Monitor availability and reliability of LAN/WAN systems.</li><li>
Troubleshoots LAN/WAN connectivity.</li><li>
Provide technical support for VoIP networks.</li><li>
Ensure outages and corrective actions are reported to OIC, Site Manager, Regional Network Operations Center and Regional Cyber Center-Southwest Asia.</li><li>
Resolve customer interface/user issues.</li><li>
VLAN administrator</li><li>
ACL configuration</li><li>
Use Spectrum (and other software application tools) to manage and administer the network.</li><li>
Plan network development and expansion as needed.</li><li>
Knowledge of sub-netting, switching and Cisco IOS and train new NA I personnel.</li><li>
Enforces network security procedures, to include DISA STIG Compliance and best security practices.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance:<ul><li>
Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience may be substituted for one year of education if degree is required.<ul><li>
Associate Degree in Information Technology (IT) or a related field is preferred.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco: CCNA: Certified Network Associate - Security (Cannot be used as a dual qualifier)</li><li>
Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Cisco: CC-DN-P: DevNet Professional</li><li>
Cisco: CCIE: Certified Internetwork Expert - Collaboration</li><li>
Cisco: CCIE: Certified Internetwork Expert - Enterprise Infrastructure</li><li>
Cisco: CCIE: Certified Internetwork Expert - Enterprise Wireless</li><li>
Cisco: CCIE: Certified Internetwork Expert - Routing &amp; Switching</li><li>
Cisco: CCIE: Certified Internetwork Expert - Security</li><li>
Cisco: CCIE: Certified Internetwork Expert - Service Provider</li><li>
Cisco: CCNA: Certified Network Associate</li><li>
Cisco: CCNA: Certified Network Associate - Routing and Switching</li><li>
Cisco: CCNA: Certified Network Associate - Security (Cannot be used as a dual qualifier)</li><li>
Cisco: CCNA: Certified Network Associate: Service Provider</li><li>
Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)</li><li>
Cisco: CCNP: Certified Network Professional - Collaboration</li><li>
Cisco: CCNP: Certified Network Professional - Enterprise</li><li>
Cisco: CCNP: Certified Network Professional - Routing &amp; Switching</li><li>
Cisco: CCNP: Certified Network Professional - Service Provider</li></ul></li><li>
Experience:
<ul><li>Requires two (2) years of experience in a networking environment.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

R H ALARBASH

We are seeking a results-driven Sales Executive to join our team in the gold and jewellery industry. The ideal candidate will have a proven track record in sales, a passion for luxury products, and excellent customer service skills. You will be responsible for providing a top-tier customer experience and achieving sales targets.Key Responsibilities:<ul><li>Engage with customers to understand their needs and provide expert guidance on our gold and jewellery products.</li><li>Achieve and exceed monthly and quarterly sales targets.</li><li>Handling day to day store operation.</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Ensure the sales floor and product displays are kept to a high standard.</li><li>Manage and process sales transactions accurately and efficiently.</li></ul>Qualifications:<ul><li>Proven experience in retail or luxury sales, preferably within the jewellery sector.</li><li>Strong communication and interpersonal skills.</li><li>A professional and confident demeanor.</li><li>Ability to work in a fast-paced retail environment.</li></ul>Visa Must be 18 TransferableProficiency in English and little Arabic is mandatory.Understanding in gold jewelry industry is mandatory.Some Microsoft Office skills is preferable.Some Social Media handling skills is a bonus.Job Type: Full-timePay: KD250.000 - KD300.000 per monthExperience:<ul><li>3year: 1 year (Preferred)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>

Salesman (Jewelry)

<div>
 Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities Provide an implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems. Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks. Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic. Provides expert technical support for existing and expanding Voice &amp; Video networks, services, system upgrades, and equipment purchases to the customer. Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems. Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance. Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA&rsquo;s Security Technical Implementation Guides (STIGs). Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs). Create and track network issues/requests using the ServiceNow ticketing system. Create, update, and maintain detailed network diagrams. Performs other duties and assignments as required. Qualifications Qualifications Security Clearance Requires an active Secret Clearance Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco CCNP: Security CompTIA CASP ce ISACA CISA ISC2 CISSP (or Associate) GIAC GCED GIAC GCIH COMPUTING ENVIRONMENT (CE): Cisco CCNP: Enterprise Cisco CCNP: Collaboration Cisco CCIE: Enterprise Infrastructure Cisco CCIE: Collaboration Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems. The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments. Experience with a customer service-oriented company. Skills &amp; Technology Used: Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies. Ability to manage asset documentation for accreditation and authorization. Ability to assess networking requirements and provide solutions. Ability to make accurate and independent decisions under pressure. Ability to successfully execute many complex tasks simultaneously. Expert ability to troubleshoot infrastructure equipment. Excellent organizational, interpersonal, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to successfully execute many complex tasks simultaneously across departmental boundaries. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
</div>

VOIP Engineer

Deutsche Bahn

<div>
 Railways for the world of tomorrow .
 
 
 Railways for the world of tomorrow!
 
 
 DB Engineering &amp; Consulting (DB E&amp;C) is a part of the DB group, a world leading global railway company with an extensive organization in Germany and projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. With our sustainable concepts, gained from our experience in project work for decades, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.
 
 
 We are seeking a
 
 Key Account Manager (Railway Freight Business) as a part of DB E&amp;C Team in Qatar
 
 . In your role, you will be responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. The job open-ing is located in Riyadh, Doha or Abu Dhabi, and offers exciting challenges and potential for career growth.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway.
 </li>
 <li>
 Identify potential future clients and make initial contact with them.
 </li>
 <li>
 Discuss potential specific business opportunities with future clients, determine client needs and develop commercial models.
 </li>
 <li>
 Support the Railway Business Expert and the Freight Expert in the development of the rail freight business plan for the GCC Railway.
 </li>
 <li>
 Support the Rail Freight Business Expert in performing a Market Study by approaching potential future customers and discuss their appetite for using rail.
 </li>
 <li>
 Support preparation of tender documents or any other documents required in the procurement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Master&rsquo;s or bachelor&rsquo;s degree in economics, in Industrial Engineering or equivalent.
 </li>
 <li>
 15+ years&rsquo; experience within international transport and logistics holdings providing railway services as a core business. Sales representative of a logistics service provider. Development of sales agreements between railways and clients.
 </li>
 <li>
 Must be fluent in both English and Arabic.
 </li>
 <li>
 Deep knowledge of sales activities of a logistics service provider with focus on rail business.
 </li>
 <li>
 Solid ability to conduct sales meetings and negotiate with potential clients.
 </li>
 <li>
 Able to sell the advantages of rail freight over other alternatives.
 </li>
 <li>
 Development of sales agreements, MoUs, LoIs and such like.
 </li>
 <li>
 Excellent skills in MS Office.
 </li>
 </ul>
</div>

Key Account Manager - NME (f/m/d)

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Proactively oversees and manages the service desk operations and staff.
 </li>
 <li>
 Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
 </li>
 <li>
 Act as an escalation point where difficult or controversial calls are received.
 </li>
 <li>
 Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
 </li>
 <li>
 Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
 </li>
 <li>
 Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
 </li>
 <li>
 Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
 </li>
 <li>
 Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
 </li>
 <li>
 Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
 </li>
 <li>
 Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
 </li>
 <li>
 Takes overall responsibility for incident and service request handling
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance:
 </li>
 <li>
 Requires an active Secret Clearance
 </li>
 <li>
 Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
 </li>
 <ul>
 <li>
 High School diploma or GED required.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNA Security
 </li>
 <li>
 Cisco: CCNP Security
 </li>
 <li>
 CompTIA: A+ ce
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst
 </li>
 <li>
 CompTIA: Network+ ce
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
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 Microsoft: MCT: Certified IT Professional
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 Microsoft: MCT: Certified Systems Administrator
 </li>
 </ul>
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 Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
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 <ul>
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 Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
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 Proven experience with leading a workforce in a high-tempo environment.
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 Excellent customer service skills are mandatory.
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 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
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Service Desk Administrator II

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