service manager

AMIT International Group FZE

<div><div><div><div><div><div> Key Responsibilities: <ul> <li>Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.</li> <li>Hire, manage and develop resources for projects.</li> <li>Ensure that the service quality and service turnaround times are above expectations of the client.</li> <li>Identify areas of improvement to raise the existing Service turnaround time.</li> <li>Create and maintain service reports on ERPs to safeguard client job history.</li> <li>Monitor all process information entered in ERP, POS processed, and petty cash used.</li> <li>Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.</li> <li>Develop, implement, and review operational policies and procedures.</li> <li>Participate in internal audits.</li> <li>Checking all equipment s, spares &amp; documentation ahead of a job to make sure it is ready.</li> <li>Conducting quality assurance and safety checks on all equipment.</li> <li>Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.</li> <li>Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.</li> </ul> Desired Candidate Profile: <ul> <li>Bachelor s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.</li> <li>Should have a minimum of 8 years &amp; above experience in service &amp; installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.</li> <li>Excellent academics and technical knowledge and ability to apply learned knowledge.</li> <li>Strong computer proficiency in MS Office applications /Project manager.</li> <li>Should have strong leadership &amp; decision-making skills.</li> <li>Strong analytical skills.</li> </ul> </div>
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Service Manager

Inbox Business Technologies

<div>
 Inbox Business Technologies is looking for a highly skilled and experienced
 
 Service Manager
 
 to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead day-to-day operations of IT service delivery in line with ITIL standards.
 </li>
 <li>
 Oversee and manage service requests, incidents, changes, and asset management processes.
 </li>
 <li>
 Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management.
 </li>
 <li>
 Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs
 </li>
 <li>
 Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects.
 </li>
 <li>
 Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
 </li>
 <li>
 Drive continuous improvement in service delivery and support performance.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Sciences or higher
 </li>
 <li>
 5+ Years of experience in relevant field
 </li>
 <li>
 Proficient in ITSM tools (ServiceNow/SNOW preferred)
 </li>
 <li>
 Strong understanding of ITIL processes and ITSM standards
 </li>
 <li>
 Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management
 </li>
 <li>
 Strong project management capabilities, including planning, execution, and delivery
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Effective customer relationship management
 </li>
 <li>
 Effective time management and conflict resolution abilities
 </li>
 <li>
 SLA management skills
 </li>
 <li>
 Certification/Training preferred: ITIL V4, PMP
 </li>
 </ul>
</div>

<div>Inbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Lead day-to-day operations of IT service delivery in line with ITIL standards.
</li><li>Oversee and manage service requests, incidents, changes, and asset management processes.
</li><li>Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management.
</li><li>Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs.</li>
<li>Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects.
</li><li>Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
</li><li>Drive continuous improvement in service delivery and support performance.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Sciences or higher</li>
<li>5+ Years of experience in relevant field</li>
<li>Proficient in ITSM tools (ServiceNow/SNOW preferred)
</li><li>Strong understanding of ITIL processes and ITSM standards
</li><li>Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management
</li><li>Strong project management capabilities, including planning, execution, and delivery</li>
<li>Excellent verbal and written communication skills
</li><li>Strong leadership and people management skills
</li><li>Effective customer relationship management
</li><li>Effective time management and conflict resolution abilities.</li>
<li>SLA management skills</li>
<li>Certification/Training preferred: ITIL V4, PMP</li></ul></div>

Alba Corp

Key Responsibilities <ul> <li> Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution. </li> <li> Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling. </li> <li> Maintain strong relationships with customers to build loyalty and repeat business. </li> </ul> Workshop &amp; Service Management <ul> <li> Manage day-to-day service operations, from routine maintenance to major repairs. </li> <li> Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work. </li> <li> Monitor turnaround times and ensure efficient scheduling of service bays. </li> <li> Ensure parts availability and liaise with suppliers when required. </li> </ul> Team Leadership &amp; Processes <ul> <li> Lead, train, and mentor the service and aftercare team to maintain high standards. </li> <li> Set and implement service policies, SOPs, and complaint-handling procedures. </li> <li> Drive improvements in customer satisfaction and operational performance. </li> </ul> Performance &amp; Reporting <ul> <li> Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores. </li> <li> Prepare reports on service performance, recurring issues, and improvement strategies. </li> <li> Recommend and implement initiatives to enhance the aftersales experience. </li> </ul>

LiuGong Machinery Middle East FZE

<div>
 
 
 岗位职责Responsibilities
 
 
 
 1.指导辖区内柳工经销商售后服务部进行现场保修维修工作、做好辖区内的用户服务工作，提供技术支持；
 
 
 2.定期拜访辖区内的柳工客户，稳定柳工关键客户群；
 
 
 3.制定经销商及用户柳工产品维修知识培训计划及组织实施；
 
 
 4.协调辖区内用户与维修中心的关系，对用户提供必要的技术咨询、培训指导，提高柳工用户的技术水平，正确使用柳工产品；
 
 
 5.制定及指导经销商编写配件采购清单；
 
 
 6.根据《技术服务手册》内容要求，负责监督辖区内柳工经销商售后服务部及时返回公司要求的各种表格，确保售后服务管理工作正常开展；
 
 
 7.密切关注辖区内维修过程中产品故障动态，发现重大、批量质量故障，及时反馈相关部门，提出产品技术改进建议，协助相关部门进行产品技术改进，提高产品质量；
 
 
 8.协调办事处与内部部门的相关业务工作，确保工作完成；
 
 
 9.完成领导临时交办的工作。
 
 
 
 Responsibilities：
 
 
 
 1. Guide the after-sales service departments of Liugong dealers within the jurisdiction to carry out on-site warranty and repair work, provide good user services within the jurisdiction, and offer technical support.
 
 
 2. Regularly visit Liugong customers within the jurisdiction to stabilize Liugong's key customer base.
 
 
 3. Formulate and implement training plans for dealers and users on the maintenance knowledge of Liugong products.
 
 
 4. Coordinate the relationship between users within the jurisdiction and the maintenance center, provide necessary technical consultation and training guidance to users, improve the technical level of Liugong users, and ensure the correct use of Liugong products.
 
 
 5. Formulate and guide dealers to compile the purchase list of spare parts.
 
 
 6. In accordance with the content requirements of the "Technical Service Manual", be responsible for supervising the after-sales service departments of Liugong dealers within the jurisdiction to return various forms required by the company in a timely manner, ensuring the normal operation of after-sales service management work.
 
 
 7. Closely monitor the product failure dynamics during the maintenance process within the jurisdiction. Once major or batch quality failures are discovered, promptly report to the relevant departments, propose suggestions for product technical improvement, and assist the relevant departments in making product technical improvements to enhance product quality.
 
 
 8. Coordinate the relevant business work between the office and internal departments to ensure the completion of the work.
 
 
 9. Complete the tasks temporarily assigned by the leader.
 
 
 
 岗位要求Requirement
 
 
 
 1.本科及以上学历，机械设计、机械修理或相关工科类专业;
 
 
 2.五年以上工程机械产品维修工作经验;
 
 
 3.具备一定的工程机械理论及维修知识，熟悉柳工产品结构、原理及性能;
 
 
 4.具备工程机械产品维修技能；具有一定英语读写和沟通能力，英语CET-4或同等水平；熟练使用计算机常用办公软件;
 
 
 5.具有较强的创新能力、分析判断能力，良好的语言和文字表达能力、人际交往能力;
 
 
 6.长期驻外和独立生存能力，有较强的独立办事能力，有坚毅的性格及吃苦耐劳精神;
 
 
 
 Requirement：
 
 
 
 1.Bachelor's degree or above, majoring in mechanical design, mechanical repair or related engineering fields;
 
 
 2. More than 5 years of experience in the maintenance of construction machinery products;
 
 
 3. Possess certain theoretical and maintenance knowledge of construction machinery, and be familiar with the structure, principle and performance of Liugong products;
 
 
 4. Possess maintenance skills for construction machinery products; Have certain English reading, writing and communication skills, CET-4 or equivalent level; Proficient in using common office software on computers;
 
 
 5. Possess strong innovation ability, analytical and judgment skills, as well as good language and writing expression skills and interpersonal communication skills;
 
 
 6. Possessing the ability to work abroad for a long time and survive independently, having strong independent working skills, a resolute character and a spirit of hard work and endurance.
 
 <li>
 </li>
 
 
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Options outsourcing

Job Title: Customer Service ManagerCompany: Options OutsourcingLocation: Mohandessin, Cairo, EgyptJob Type: Full-timeNet Salary: EGP 28,000 / month---Job Description:Options Outsourcing is looking for an experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.Responsibilities:- Manage and support the customer service team to achieve performance goals.- Ensure high-quality service delivery and customer satisfaction.- Handle escalated customer issues and resolve them efficiently.- Monitor KPIs and prepare performance reports.- Provide coaching and feedback to team members.Requirements:- 3&ndash;4 years of experience as a Customer Service Manager.- English level B2+/C1 &ndash; strong verbal and written communication skills.- Experience in Consolidation or Debt Relief is preferred.- Excellent problem-solving and organizational skills.- Able to work under pressure and meet deadlines.Work Conditions:- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM- Days Off: Thursday &amp; Friday- Start Date: ASAP- Transportation is provided for females after shifts.Job Type: Full-timePay: E&pound;28,000.00 per monthApplication Question(s):<ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul>Experience:<ul><li>Customer Service Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Sunlight Batteries USA Inc

<div>The Aftermarket Service Manager is responsible for overseeing all post-sale service operations, ensuring customer satisfaction, driving service revenue, and managing the technical service team. This role focuses on optimizing service delivery, managing warranty and repair processes, and developing strategies for aftermarket growth.
 Key Responsibilities:<ul><li>
Lead and manage the Aftermarket Service Team including technicians and Service Coordinators</li><li>
Develop and implement service strategies to improve customer satisfaction and retention.</li><li>
Oversee warranty claims, repairs, maintenance contracts, and service parts sales.</li><li>
Monitor service KPIs and drive continuous improvement in response times, resolution rates, and customer feedback.</li><li>
Collaborate with sales and product teams to identify aftermarket opportunities and support product lifecycle management.</li><li>
Ensure compliance with safety, quality, and regulatory standards.</li><li>
Provide input for the service budgets, forecasts, and cost control initiatives.</li><li>
Build strong relationships with key customers and act as a point of escalation for service-related issues.</li><li>
Train and upscale service personnel to maintain high performance and technical expertise.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in engineering, Business Administration, or related field (or equivalent experience).</li><li>
5+ years of experience in service management, preferably in an industrial or technical environment.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and customer service abilities.</li><li>
Proficiency in service management software and CRM tools.</li><li>
Ability to analyze data and make strategic decisions.</li><li>
Knowledge of warranty processes, spare parts logistics, and field service operations.</li></ul>
 Preferred Skills:<ul><li>
Experience with Lean or Six Sigma methodologies.</li><li>
Familiarity with ERP systems such as SAP</li><li>
Technical background in electrical engineering helpful</li></ul></div>

Aftermarket Service Manager

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