service manager

Gargash Group

<div>
 <p>
  <strong>
   JOB OVERVIEW:
  </strong>
 </p>
 <p>
  The Service manager is responsible for planning, controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. This job is responsible for supervising a team of skilled technicians and service advisors, ensuring efficient operations, and maintaining high-quality service standards
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Manage and support a team of workshop supervisors, service advisors, technicians, and support staff.
  </li>
  <li>
   Provide guidance and performance evaluations to enhance the team's productivity and efficiency.
  </li>
  <li>
   Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
  </li>
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   Ensure excellent customer service experience by addressing and resolving customer concerns promptly and professionally.
  </li>
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   Oversee the scheduling of service appointments and communicate with customers about service status and recommendations.
  </li>
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   Monitor customer feedback and take necessary actions to improve service quality and customer satisfaction.
  </li>
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   Plan and organise daily service operations to maximise efficiency and minimise turnaround time.
  </li>
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   Manage work orders, service requests, and parts inventory to maintain smooth service workflow.
  </li>
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   Collaborate with the parts department to ensure timely availability of required parts and accessories.
  </li>
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   Monitor and ensure the quality of work performed by the service team meets or exceeds dealership and manufacturer standards.
  </li>
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   Implement and enforce safety procedures to maintain a safe working environment. &bull; Set and achieve service department goals in alignment with dealership objectives.
  </li>
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   Analyse service department performance metrics, identify areas for improvement, and implement action plans accordingly.
  </li>
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   Monitor and control expenses while maximising revenue and profitability.
  </li>
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   Ensure compliance with all safety, environmental, and legal regulations related to service operations.
  </li>
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   Stay updated with industry trends, technical advancements, and best practices.
  </li>
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   Uphold company values throughout business practices and utilise sound judgment in decision making.
  </li>
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   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   POSITION REQUIREMENTS WORK EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5-7 years working experience in a similar role with at least 4 years of experience managing a team.
  </li>
  <li>
   Proven experience as a Service Manager in an automotive dealership.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Academic/Professional Training.
  </li>
  <li>
   Vocational School or above.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS/BEHAVIOUR ATTRIBUTES:
  </strong>
 </p>
 <ul>
  <li>
   Strong leadership skills with the ability to motivate and manage a diverse team.
  </li>
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   Excellent communication and customer service skills.
  </li>
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   Thorough understanding of automotive systems and repair processes.
  </li>
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   Knowledge of dealership management systems and software.
  </li>
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   Ability to multitask and prioritize in a fast-paced environment.
  </li>
  <li>
   Problem-solving and decision-making capabilities.
  </li>
  <li>
   Familiarity with automotive industry regulations and compliance standards
  </li>
 </ul>
</div>


Service Manager

Opruss (India) Private Ltd.

<p><b>URGENTLY REQUIRED</b></p><p><b>Company Name : PT Ecological Serivces Pvt Ltd</b></p><p><b>Position: Service Manager</b></p><p><b>Qualification: Bachlor of Engineering </b></p><p><b>Experiance : - 5 to 10 Years</b></p><p><b>Salary : 4 LPA - 7.2 LPA</b></p><ul><li><b>Key Performance Indicators (KPIs):</b></li><li>Customer Satisfaction Score (CSAT)</li><li>First Time Resolution (FTR) Rate</li><li>Service Turnaround Time (TAT)</li><li>Complaint Recurrence Rate</li><li>Team Productivity &amp; Utilization</li><li>Cost per Service Call</li></ul><p><b>Key Skills Required:</b></p><ul><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Customer-centric mindset with strong interpersonal skills</li><li>Data-driven approach and proficiency in service metrics</li><li>Technical knowledge of the product/service domain</li><li>Proficient in CRM and service management tools</li></ul><p><b>Key Responsibilities:</b></p><ul><li><b>Leadership &amp; Team Management</b></li><li>Lead, mentor, and manage a team of service engineers, technicians, and customer service executives.</li><li>Develop departmental goals and ensure alignment with organizational objectives.</li><li>Conduct regular team meetings, performance evaluations, and training sessions.</li><li><b>Service Operations</b></li><li>Oversee the end-to-end service lifecycle including installations, repairs, maintenance, and complaint resolution.</li><li>Ensure adherence to service SLAs and KPIs.</li><li>Implement SOPs to streamline service processes and improve response times.</li><li><b>Customer Experience Management</b></li><li>Build and maintain strong relationships with key clients and stakeholders.</li><li>Handle escalated service issues and ensure effective resolutions.</li><li>Monitor customer feedback and take proactive steps to enhance satisfaction.</li><li><b>Performance Monitoring &amp; Reporting</b></li><li>Track and report service metrics including TAT (Turnaround Time), FTR (First Time Resolution), CSAT (Customer Satisfaction), etc.</li><li>Prepare and present monthly service performance reports to top management.</li><li><b>Process Improvement &amp; Strategy</b></li><li>Identify areas for improvement in service delivery and implement corrective actions.</li><li>Drive digital transformation and automation initiatives within the department.</li><li>Collaborate with cross-functional teams for product feedback and quality improvements.</li><li><b>Compliance &amp; Safety</b></li><li>Ensure all service operations comply with company policies and statutory regulations.</li><li>Promote a culture of safety and adherence to all safety protocols.</li><li>First Time Resolution (FTR) Rate</li><li>Service Turnaround Time (TAT)</li><li>Complaint Recurrence Rate</li><li>Team Productivity &amp; Utilization</li><li>Cost per Service Call</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;400,000.00 - &#8377;720,000.00 per year</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p><p>Application Deadline: 22/11/2025</p>

Morgan Properties

Take Charge of Excellence – Become Our Next Service Manager!
<br><br>
Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.
<br><br>
<b>What You'll Do:</b><br>
<ul>
<li>Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.</li>
<li>Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.</li>
<li>Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.</li>
<li>Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.</li>
<li>Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.</li>
</ul>
<b>Who We’re Looking For:</b><br>
<ul>
<li>Proven leadership experience in service or maintenance, preferably in a large residential setting.</li>
<li>Strong problem-solving abilities and the capacity to make timely, effective decisions.</li>
<li>Excellent communication skills for leading teams and engaging with residents.</li>
<li>Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.</li>
<li>A passion for delivering outstanding customer service and upholding high standards of quality.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Must have a valid driver's license.</li>
<li>Must live within a 30-minute commute of the property.</li>
<li>HVAC/EPA/CFC Certification preferred.</li>
<li>3+ years of managerial experience at an apartment community</li>
</ul>
<b>The Benefits of Employment:</b><br>
<ul>
<li>Pay Range: $26.00-$29.00/Hr.</li>
<li>Up to 100% Rent Discount</li>
<li>Property Staff Shared Renewal Commissions – paid monthly</li>
<li>$300 Morgan Essentials – paid quarterly</li>
<li>On-call Appreciation: $15/day for holding the on-call phone</li>
<li>Employee Referral Payment Program – up to $750</li>
<li>Education/Tuition Reimbursement</li>
<li>Medical, Dental, and Vision benefits</li>
<li>Life/AD&D Insurance</li>
<li>Long and Short-Term Disability</li>
<li>401(k) Retirement Plan with company match</li>
<li>Generous paid time off, including 10 holidays per year and sick leave</li>
<li>Employee Assistance Program</li>
<li>Additional employee discounts available!</li>
</ul>
#AC4373

Urban Developers Group

<p>Job Title: Service Manager</p><p>Location: Air Avenue Luxury Apartments DHA Phase 8 - Ex Air Avenue Block Q DHA Phase 8, Lahore, 54000</p><p>Project of Urban Developers</p><p>We are looking for an experienced and proactive Service Apartment Manager to oversee the daily operations of our serviced apartments.</p><p>Key Responsibilities:</p><p>&middot; Manage and update listings on online booking platforms (e.g., Airbnb, Booking.com, etc.).</p><p>&middot; Handle guest communications, inquiries, and reviews promptly and professionally.</p><p>&middot; Coordinate smooth check-in and check-out processes.</p><p>&middot; Supervise housekeeping and maintenance teams to ensure cleanliness and readiness of all apartments.</p><p>&middot; Address guest concerns and resolve issues effectively.</p><p>&middot; Monitor occupancy rates, pricing strategies, and coordinate with the sales/marketing team to maximize revenue.</p><p>&middot; Maintain stock and inventory of amenities, linens, and supplies; ensure cost-effective usage.</p><p>&middot; Coordinate with vendors and service providers for maintenance, repairs, and cleaning.</p><p>&middot; Prepare regular operational and performance reports for management.</p><p>Qualifications &amp; Skills:</p><p>&middot; Master&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</p><p>&middot; 3&ndash;5 years of experience in hotel operations, serviced apartments, or Airbnb-style property management.</p><p>&middot; Strong knowledge of online booking systems (Airbnb, Booking.com, etc.).</p><p>&middot; Excellent communication and guest service skills.</p><p>&middot; Strong leadership, organizational, and multitasking abilities.</p><p>&middot; Flexible to work in shifts, weekends, or holidays as required.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Take Charge of Excellence – Become Our Next Service Manager!
<br><br>
Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.
<br><br>
<b>What You'll Do:</b><br>
<ul>
<li>Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.</li>
<li>Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.</li>
<li>Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.</li>
<li>Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.</li>
<li>Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.</li>
</ul>
<b>Who We’re Looking For:</b><br>
<ul>
<li>Proven leadership experience in service or maintenance, preferably in a large residential setting.</li>
<li>Strong problem-solving abilities and the capacity to make timely, effective decisions.</li>
<li>Excellent communication skills for leading teams and engaging with residents.</li>
<li>Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.</li>
<li>A passion for delivering outstanding customer service and upholding high standards of quality.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Must have a valid driver's license.</li>
<li>Must live within a 30-minute commute of the property.</li>
<li>HVAC/EPA/CFC Certification preferred.</li>
<li>5+ years of managerial experience at an apartment community of 500 units or more.</li>
</ul>
<b>The Benefits of Employment:</b><br>
<ul>
<li>Excellent Base Pay $68,000 - $75,000/year</li>
<li>Up to 100% Rent Discount</li>
<li>Property Staff Shared Renewal Commissions – paid monthly</li>
<li>$300 Morgan Essentials – paid quarterly</li>
<li>On-call Appreciation: $15/day for holding the on-call phone</li>
<li>Employee Referral Payment Program – up to $750</li>
<li>Education/Tuition Reimbursement</li>
<li>Medical, Dental, and Vision benefits</li>
<li>Life/AD&D Insurance</li>
<li>Long and Short-Term Disability</li>
<li>401(k) Retirement Plan with company match</li>
<li>Generous paid time off, including 10 holidays per year and sick leave</li>
<li>Employee Assistance Program</li>
<li>Additional employee discounts available!</li>
</ul>
#AC4373

Beztak

<div><div>Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence.</div>
<div></div><div>Beztak is looking to hire a <b>Service Manager </b>to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly appealing.</div>
<div></div><div><b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Oversees the coordination of building space allocation and layout, communication services, and facility expansion.</li>
<li>Plans budgets and schedules facility modifications, including cost estimates.</li>
<li>Inspects construction and installation progress.</li>
<li>Motivate and hold accountable a team to provide excellent customer service and high-quality repairs in a timely manner.</li>
<li>Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.</li>
<li>Responsible for the hiring of team members and providing continuous learning and development of their team.</li>
<li>Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.</li>
<li>Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.</li>
<li>Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.</li>
</ul>
<div></div><div><b>PERSONAL QUALITIES:</b></div>
<ul><li>Flexible, innovative, and demonstrates the ability to lead and manage</li>
<li>High integrity, positive attitude, mission driven and self-directed</li>
</ul><div><b>QUALIFICATIONS AND EDUCATION:</b></div>
<ul><li>High school diploma or related Vocational Training and/or equivalent work experience</li>
<li>HVAC knowledge and EPA certification preferred</li>
<li>1-2 years supervisory experience</li>
</ul><div><b>BEZTAK PERKS &amp; BENEFITS:</b></div>
<div></div><div>Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don&rsquo;t have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E&rsquo;s: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.</div>
<div></div><div>Some of our most popular benefits include:</div>
<div></div><ul><li>401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation</li>
<li>Generous Paid Time Off in addition to paid company holidays and a &ldquo;Float&rdquo; Holiday to celebrate a day or holiday that you hold special</li>
<li>Life Insurance, provided at no cost to the employee.</li>
<li>Five medical plan options &ndash; several including a Health Savings Account with an employer contribution</li>
<li>Employee Assistance Program &ndash; free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!</li>
<li>Employee Referral Program</li>
<li>Tuition Reimbursement Program</li>
</ul>
<div></div><div><b>PHYSICAL DEMANDS
</b></div>
<div></div><div>This position requires frequent standing and walking with occasionally climbing stairs, bending over, or reaching overhead. Pulling, lifting, or carrying up to 50 pounds.</div>
<div></div><div><b>WORK ENVIRONMENT</b></div>
<ul><li>Work is performed in both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.</li>
<li>Exposure to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.</li>
<li>Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors and other airborne particles.</li>
<li>Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.</li>
<li>Exposure to moderate to loud noise levels from tools, machinery, and equipment.</li>
<li>May involve working in confined spaces, heights, and areas with limited ventilation.</li>
<li>Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.</li>
</ul>
<div></div><div><b>REASONABLE ACCOMODATION STATEMENT
</b></div>
<div></div><div>Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.</div></div>

Snider Fleet Solutions

<div><p><b>Snider Fleet Solutions</b> is one of the largest commercial tire dealers and retread service providers in the nation. We are committed to excellence and recognize the dedication it takes to do a great job. If you take pride in your work and are passionate building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do!</p>
<p><b>Join Our Team as a Mechanical Service Manager!</b></p>
<p>Snider Fleet Solutions is looking for a dynamic and results-driven <b>Mechanical Service Manager</b> to provide the daily direction and distribution of work orders to technicians. In addition, the <b>Mechanical Service Manager </b>provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.</p>
<p><b>We Offer:</b></p>
<ul><li>Competitive salary</li>
<li><b>Comprehensive benefits package</b> including Medical, Dental, Vision, and Employer-Paid Life &amp; Short-Term Disability</li>
<li><b>401(k) with company match</b></li>
<li><b>Paid Time Off (PTO) &amp; Paid Holidays</b></li>
<li>Opportunities for <b>professional development, skill growth, and career advancement</b></li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li><b>2+ years </b>of experience assigning service work orders to technicians</li>
<li>Proficient in MS Office Suite and the able to learn other software (AS400, SAP, BTN, etc.)</li>
<li>Federal Annual and Brake Inspector certification (preferred)</li>
<li>Medium/Heavy Truck ASE certifications <b>(strongly preferred)</b></li>
<li>Prior knowledge or ability to learn, implement, and monitor state/federal OSHA regulations.</li>
<li>Strong working knowledge of both diesel and gasoline powered class 5 through 8 heavy trucks</li>
<li>Proficient understanding of VMRS codes and TMC recommended practices</li>
<li>Knowledge of OEM and aftermarket parts/suppliers within the mechanical industry</li>
<li>Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul><li>Receives, creates, assigns, and monitors all service work orders to technicians</li>
<li>Responsible for the productivity of technicians, with a focus on monthly revenue goals</li>
<li>Assist branch and operations manager with maintaining up to date employee administrative files, DOT Med Cards, ASE/TIA certifications, forklift safety, employee evaluations, etc.</li>
<li>Provides sales staff support and supervision through service quotes, product look-ups, alleviating any customer disputes or requests, etc.</li>
<li>Manage customer scheduled fleet work, scrap tire analysis, and other customer needs</li>
<li>Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)</li>
<li>Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment in order to ensure safety, compliance, cleanliness, and organization</li>
<li>Ensures proper branch opening and closing procedures are being followed</li>
</ul>
<p><b>Skills and Abilities:</b></p>
<ul><li>Exemplary leadership, organizational, and time management skills</li>
<li>Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints</li>
<li>Demonstrate strong analytical thinking and business insight</li>
<li>Reliable and dependable with self-initiative</li>
</ul>
<p><b>Why Join Us? We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If you&rsquo;re ready to grow your career in a supportive and dynamic environment, we&rsquo;d love to hear from you!</b></p>
<p><i>Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.</i></p></div>

Mechanical Service Manager

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