service manager

Fluence Energy

<div>Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .
Job Description:
Role Overview
The Area Services Manager serves as the primary service and support interface for Fluence Energy Storage projects across a defined region. This role spans multiple project life-cycle phases, from commissioning through post-COD operations, and plays a critical role in ensuring safe, reliable, and high-quality service delivery.
The Area Services Manager partners closely with customers, field technicians, internal teams, and third-party service providers to resolve issues, manage escalations, and drive operational excellence across Fluence-managed assets. This position may be based in Arlington, VA or remotely within the Continental U.S., with significant travel required.
Key Responsibilities
<ul><li>Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
</li><li>Act as the escalation point for technical issues involving customers and Fluence field technicians
</li><li>Support Energy Storage projects across commissioning, operations, and post-COD phases
</li><li>Drive and support O&amp;M service performance across key metrics, including safety, financial performance, and maintenance
</li><li>Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
</li><li>Support and facilitate root cause analysis and management of change activities
</li><li>Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
</li><li>Manage and coordinate third-party service providers to ensure safe and effective execution of O&amp;M services
</li><li>Support the development and deployment of asset management and service strategies for customer assets
</li><li>Lead and support technical training efforts for asset owners and third-party service providers
</li><li>Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives
</li></ul>Required Qualifications and Experience
<ul><li>Bachelor&rsquo;s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
</li><li>10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
</li><li>Demonstrated experience leading safety initiatives in an operational or field-based environment
</li><li>Proven technical troubleshooting and analytical problem-solving skills
</li><li>Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
</li><li>Experience managing complex customer relationships and issue escalations
</li><li>Understanding of financial and business performance considerations related to service delivery
</li><li>Willingness and ability to travel up to 50%
</li><li>Ability to meet physical requirements associated with site and field support
</li></ul>Additional Skills
<ul><li>Experience with income statement management and budget development
</li><li>Familiarity with NetSuite or comparable financial/reporting platforms
</li><li>Experience negotiating and managing third-party service contracts
</li><li>Background in project management and cross-functional coordination
</li><li>Business process management experience, including reporting, work execution, procure-to-pay, and change management
</li><li>SCADA and/or MODBUS experience
</li><li>Experience supporting battery energy storage systems or renewable energy assets
</li></ul>Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We&rsquo;re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Equal Opportunity Employer
 
At Fluence, we believe great teams are built on a collaborative and connected culture. We&rsquo;re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.
Work Authorization
 
To join our team, you&rsquo;ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.</div>

Area Service Manager

Hilltop Residential

<div>Description:

Assistant Service Manager - Windhaven Park
At Hilltop Residential, we are proud of our vibrant culture. We area world-class real estate investment company that provides unparalleled excellence to our customers and investors.
Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first &ndash; Hilltop Residential is it!
Hilltop Residential Offers Great Benefits!
&bull; Competitive Pay &bull; 401k with Company Match &bull; Comprehensive Medical, Dental and Vision Plans &bull; Paid Life Insurance &bull; Employee Referral Program &bull; Short and Long Term Disability &bull; Paid Time Off &bull; Employee Rent Discount Program &bull; Rapidly Growing Company with Opportunities for Growth
Essential Responsibilities<ul><li>
Repair and enhance our community. You will be responsible for repairing and maintaining all plumbing, electrical, appliance, carpentry, and painting needs of the community. On-the-job training will be provided as needed.</li><li>
Be creative. You will be a creative problem solver who is attentive to detail, manage time well and learn quickly.</li><li>
Respond to service requests. You will launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.</li><li>
Know the make-ready schedule. You will monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.</li><li>
Tend to preventive maintenance. You will safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.</li><li>
Notice the details. You will walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.</li></ul>
Requirements:
<ul><li>1+ years of hands-on general maintenance experience</li><li>Availability to work a flexible schedule, including weekends</li><li>Rotating on-call responsibility for after-hours emergencies</li><li>Valid driver's license and/or access to reliable transportation</li><li>EPA license preferred</li></ul>
This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.
Applicants are evaluated on the basis of job qualifications&mdash;not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.</div>

Assistant Service Manager

DP World

<div>We are looking for a Customer Service Manager to join our team in Kocaeli, T&uuml;rkiye. This role offers the opportunity to drive operational excellence and contribute to our commitment to world-class logistics solutions.
Responsibilities:<ul><li>
Ensure timely and accurate service requests from customers are received and fulfilled.</li><li>
Plan and distribute duties among customer service specialists, monitor their development, and take corrective/preventive actions.</li><li>
Monitor invoicing processes to ensure they align with customer expectations and company financial structures.</li><li>
Ensure regular reconciliation of invoices and timely collections.</li><li>
Coordinate with relevant units to initiate legal proceedings in case of disputes in customer account collections.</li><li>
Lead and manage a team, promoting collaboration and ensuring goal alignment.</li><li>
Act as an ambassador for DP World, promoting positive behaviors and ensuring safety and compliance with company policies.</li><li>
Achieve assigned work targets and participate in development programs.</li><li>
Comply with occupational health and safety rules and act environmentally sensitive.</li><li>
Regularly visit Customs and Logistics companies to identify needs and coordinate actions for improvement.</li><li>
Ensure coordination with the Customs Directorate and adapt to legislative changes.</li><li>
Monitor customer service requests, record issues in the CRM system, and lead corrective/preventive actions.</li><li>
Ensure compliance with information security policies and manage related activities.</li><li>
Coordinate information security awareness, incident monitoring, and audit activities.</li></ul>
Profile: 
<ul><li>
Bachelor's degree in relevant fields.</li><li>
At least 5 years in a similar position.</li><li>
Fluent Turkish and English language skills.</li><li>
Knowledge of customs legislation and practices.</li><li>
Proficient in SAP SD-FI, CRM, and Microsoft Office programs.</li><li>
Ability to effectively convey information, listen actively, and engage with customers and team members.</li><li>
Strong analytical skills to identify issues, develop solutions, and implement corrective actions to enhance customer satisfaction.</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone</div>

Customer Service Manager

Cogent Bank

<div>The Client Service Manager is responsible for leading the banking center team to meet and exceed all service quality goals and is responsible for the day to day operation of the banking center in an efficient, profitable, professional and compliant manner. Each team member will focus on delivering exceptional service by handling account openings and resolving account-related issues for all clients, including high net worth individuals, businesses and business owners. This role is essential in providing a seamless client experience while fostering strong relationships and maintaining client satisfaction.<h1 class="jobSectionHeader">
Responsibilities and Duties</h1><ul><li>
Responsible for the administration of service, operational efficiency, risk applications, internal control, and management activities to meet bank objectives for the banking center.</li><li>
Develops a culture within the banking center in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.</li><li>
Performs client service functions including but not limited to opening new accounts, resolving client problems, and handling routine account related service requests.</li><li>
Supports verticals such as Sports and Entertainment Banking or Trust with account related functions</li><li>
Assists with treasury management sales and set up as needed. Supports consumer loan processes, as they are developed.</li><li>
Performs teller functions as needed.</li><li>
Manages, coaches, directs and motivates every team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs and recommending the most appropriate solution to help our customers achieve their goals.</li><li>
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.</li><li>
Proactively identifies process and procedural efficiencies to enable a best in class new account experience. Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.</li><li>
Ensures that all banking center associates understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.</li><li>
Comply with all bank policies, including BSA/AML requirements and regulatory guidelines. Complete all required training courses.</li><li>
File required reports and escalate suspicious activity to BSA Officer</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader">
Qualifications and Skills</h1><ul><li>
3 years banking experience in client service role</li><li>
High School Diploma or equivalent</li><li>
Strong operations and service skills.</li><li>
Demonstrated ability to lead, coach and motivate team to meet Bank objectives.</li><li>
Proven track record of sound decision-making</li><li>
Ability to actively engage in conversations with clients and customers</li><li>
Ability to present oneself as well as the company in a professional manner</li><li>
Excellent verbal and written communication skills</li><li>
Thorough knowledge of industry and regulatory compliance practices</li><li>
Proficient in the use of a personal computer, business software, and banking software</li><li>
Ability to complete tasks with accuracy</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul>
Cogent Bank is an Equal Opportunity Employer</div>

Client Service Manager

ArtHaus Management

Service ManagerAbout ArtHaus PropertiesThe expanded ArtHaus Properties operating company is a wholly owned subsidiary of Arthaus Partners, purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It&rsquo;s an exciting moment to lead, build, and leave your mark.About the RoleThe Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the successful completion of maintenance requests, preventive maintenance programs, capital projects, and unit turnovers. The Service Manager leads the maintenance team, upholds safety standards, and ensures all work is completed efficiently, on schedule, and in compliance with company policies and local regulations.Primary ResponsibilitiesMaintenance Leadership and Team Management<ul><li>Supervise, train, and develop all maintenance staff, including Assistant Service Managers, Technicians, and Porters.</li><li>Conduct daily maintenance briefings and assign work orders and priorities based on urgency.</li><li>Perform daily quality control inspections to ensure all maintenance work meets company standards.</li><li>Maintain team productivity above 90% work order completion rate per week.</li><li>Ensure emergency and on-call procedures are clearly communicated and followed by all team members.</li></ul>Operational Maintenance and Repairs<ul><li>Oversee completion of service requests within company timelines:</li><li>Emergency work orders: Completed within 2 hours.</li><li>Non-emergency work orders: Completed within 48 hours.</li><li>Manage the make-ready process to ensure vacant apartments are turned within 5 business days or less.</li><li>Conduct regular inspections of building systems, roofs, grounds, and amenities to maintain functionality and aesthetics.</li><li>Ensure maintenance shop, tools, and equipment are clean, organized, and in good working condition.</li><li>Manage vendor relationships and ensure all contractors meet insurance and performance requirements.</li></ul>Preventive Maintenance and Safety<ul><li>Develop and maintain a preventive maintenance schedule for HVAC, plumbing, electrical, and common area systems.</li><li>Ensure all property systems (fire alarms, sprinklers, boilers, elevators, etc.) meet weekly inspection and maintenance standards.</li><li>Enforce company safety policies and OSHA compliance; conduct monthly safety meetings and maintain related documentation.</li><li>Maintain zero preventable safety incidents and report all incidents promptly to management.</li></ul>Financial and Inventory Management<ul><li>Manage maintenance expenses and inventory within approved budgets.</li><li>Monitor and approve purchase orders for supplies, parts, and vendor services.</li><li>Maintain accurate records of inventory, ensuring proper cost control and accountability.</li><li>Support the Community Manager and Area Manager in developing and tracking maintenance-related budgets and forecasts.</li></ul>Resident Service and Communication<ul><li>Communicate professionally and courteously with residents, ensuring all maintenance issues are resolved promptly.</li><li>Maintain resident maintenance satisfaction scores of 80% or higher.</li><li>Coordinate maintenance-related resident communications, including notices for scheduled work or inspections.</li><li>Assist in maintaining positive resident relationships to support retention goals.</li></ul>Qualifications<ul><li>High school diploma or equivalent required; technical or trade school certification preferred.</li><li>Minimum of five years of maintenance experience in multifamily or commercial property management, including supervisory experience.</li><li>Strong working knowledge of HVAC, electrical, plumbing, and appliance repair.</li><li>EPA Type II or Universal Certification required; HVAC certification preferred.</li><li>Valid driver&rsquo;s license and reliable transportation required.</li><li>Proficiency in maintenance management software (Yardi Maintenance and EliseAI preferred).</li></ul>Compensation and Benefits<ul><li>Hourly rate range: $34-$40 per hour based on experience</li><li>Medica, Dental, Vision</li><li>401k with employer match</li><li>Company phone</li></ul>Pay: $34.00 - $40.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Apartments Service Manager

Exchange Bank

<div>This position is scheduled 40 hours per week, 8:30 to 5:30 Monday through Friday and on Saturday (Rotate). The schedule is subject to change based on the business needs of the Bank.

ESSENTIAL FUNCTIONS:
<ul>
<li>Operations</li>
</ul>
<ul><li>Demonstrate sound decision making by approving exception items and transactions; through the review of overdrawn accounts and determination on whether to pay items; and by identifying when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure a superior</li></ul>
customer experience. 
<ul><li>Lead daily operational tasks ensuring compliance and risk mitigation; ensure operational tasks occur within required time frames including routine guide, payroll approvals, and callback.</li><li>Process and audit bank transaction activities, including daily overdrafts, vault/counting cash, night drop, ATM procedures and certifications.</li><li>Act as an escalation point and resource for more navigating more complex customer transactions and issues.</li><li>Audit, correct, and update records, files authorizations, etc. held at branch.</li><li>Cross-train employees on various positions and tasks within the branch.</li><li>Act as an escalation point and resource in branch for more complex customer transactions and issues.</li><li>Provide input on recruitment, selection, training, and performance feedback for employees.</li><li>In partnership with Retail Service Manager, set the tone regarding goals and expectations for the branch team. Frequently communicate the Bank&rsquo;s strategic direction, goals, products, and programs to the team and help them connect their work to the Bank&rsquo;s results.</li></ul>
<ul>
<li>Management</li>
</ul>
<ul><li>Monitor and adjust staffing for transaction patterns to ensure adequate staffing. Partner with other Retail Service Managers to assign staff as needed to cover for absences.</li><li>Recommend staffing and work assignments</li><li>Conduct staff and coaching meetings</li><li>Suggest processes and procedures to improve branch productivity.</li><li>Assist with implementing and monitoring Bank policies and procedures</li></ul>
<ul>
<li>Customer Experience</li>
</ul>
<ul><li>Perform Relationship Banker duties as needed to ensure an optimum customer experience.</li><li>Resolves customer complaints in branch to ensure a positive customer experience</li></ul>
<ul>
<li>Sales</li>
</ul>
<ul><li>Provide leadership and support of sales efforts through one-on-one coaching, branch huddles, and brainstorming creative solutions to customer needs.</li><li>Demonstrate and assist management to lead branch to grow the business following the Relationship Banker Model including making a connection, discovering needs, sharing recommendations and growing relationships.</li><li>Determine financial needs of customers and offer appropriate products.</li><li>Identify cross-sell opportunities and refer customers to other Bank partners for additional products.</li></ul>
<ul>
<li>Other Duties</li>
</ul>
<ul><li>Other duties as assigned.</li></ul>

MINIMUM QUALIFICATIONS

Education &amp; Experience:

Associate&rsquo;s degree in business administration or related field; or a combination of equivalent education and experience. and 3 years of experience in branch operations.

Licenses &amp; Certifications:
<ul>
<li>National Mortgage Licensing System (NMLS)</li>
</ul>
Knowledge, Skills, and Abilities:
<ul><li>Working knowledge of managerial principles, practices and techniques</li><li>Thorough knowledge of relationship banker operations.</li><li>Thorough knowledge of State and Federal banking regulations.</li><li>Knowledge of all banking systems.</li><li>Knowledge of business and consumer products and services and ability to refer.</li><li>Knowledge of teller and new accounts operations.</li><li>Knowledge of State and Federal banking regulations.</li><li>Skills operating a personal computer including word processing, spreadsheet, presentation and</li></ul>
 banking software. 
<ul><li>Ability to attend early morning and after hour meetings and events.</li></ul>

Physical Requirements:

Branches/CCC: Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time spent standing and/or sitting alternatively at a desk or teller window. The employee must be able to work schedules that meet the needs of the business, which may include early morning, evening and/or weekend hours.

Compensation

The hiring range for this position is to $24.75 to $30.32 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.

Who We Are

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy. Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides a competitive compensation and benefit package.

Our Mission - From generation to generation, we invest in people, business and community to build a strong future.

Commitment &ndash; Respect &ndash; Integrity &ndash; Teamwork</div>

Assistant Retail Service Manager

Helios HVACR Services, LLC

<div>HVAC/R Service Managers will oversee daily area operations and manage technicians to ensure we meet our customers' needs within their required SLAs. The Service Manager reports to the Regional Director of Operations and has Field Supervisors and Service Technicians as direct reports. The number of field staff will vary by state.

What Sets Helios Apart:
<ul>
<li>Health benefits start DAY ONE (includes an employee-only ZERO cost option)</li>
<li>401K with company match</li>
<li>Very generous PTO policy &ndash; in addition to paid holidays</li>
<li>Career growth opportunities, promote from within culture</li>
<li>Incredible bonus and recognition programs</li>
<li>Company vehicle, fuel card, smart phone, and uniforms</li>
<li>Continuing education course offered on Helios University</li>
</ul>
What Helios Needs From You:
<ul>
<li>Lead a team and manage team communication, ensuring all parties are aware of needed information</li>
<li>Provide the highest level of professionalism, communication, and integrity to our customers</li>
<li>Manage Supervisors, Technicians and assess training needs by selecting training programs for team members</li>
<li>Participate in the hiring, training, and coaching of field staff</li>
<li>Maintain stock, parts, tools, and safety equipment in the vehicle</li>
</ul>
What Sets You Apart:
<ul>
<li>5+ years of HVAC field experience</li>
<li>Previous experience in service management roles</li>
<li>Universal EPA certification</li>
<li>Valid driver's license</li>
<li>Knowledge with advance principles of air conditioning, refrigeration, and heating</li>
<li>Excellent written, verbal, and interpersonal skills</li>
<li>Basic computer skills for iPad/cell phone communication and documentation</li>
</ul>
Helios determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $95,000 to $105,000 annually. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.
<ul><li>Helios is an equal opportunity employer. The company provides equal opportunity to qualified persons without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment.</li></ul>

#LI-JM3</div>

Commercial HVAC/R Service Manager

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