service manager

Gables Residential

<div>Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY!
If you pride yourself on your ability to make quick, durable fixes and enjoy making people smile, you&rsquo;re the one we want as our assistant service manager. With the bulk of your duties consisting of responding to service requests safely and efficiently, you&rsquo;ll make plenty of our residents grin. You also please new residents by ensuring their new home is move-in ready. As the right-hand man (or woman) to our service manager, you enjoy additional responsibilities that include preparing associate schedules, monitoring inventory, and prioritizing service requests. Our assistant service manager is a vital position to help our properties maintain excellent curb appeal and provide our residents with a glorious place to call home.<ul><li>
Assist service manager with providing technical skills and training to service team</li><li>
Teach and promote safe work practices</li><li>
Attend and participate in technical training programs to maintain personal skill level</li><li>
Assist with recruiting and hiring of quality staff; recommend promotions and terminations when necessary</li><li>
Communicate professionally and delegate effectively with staff members</li><li>
Assist service manager with staff development through continuous motivation and training; assist with counseling sessions to ensure the team is effective</li><li>
Comply with all personnel management policies and procedures</li><li>
Work with service manager to adhere to budget guidelines and obtain competitive bids on major expenses</li><li>
Purchase supplies as necessary using standard purchase order system and proper bidding procedures under supervision of service manager</li><li>
Prepare staffing schedules consistent with property needs under supervision of service manager</li><li>
Assist service manager with monitoring inventory of parts and supplies and appropriate levels</li><li>
Participate in company meetings</li><li>
Work with service manager to ensure physical condition of property is maintained according to company operating and safety standards</li><li>
Assist service manager with organizing and prioritizing service requests; ensure all service requests and repairs are made correctly and in a timely manner</li><li>
Help service manager oversee completion of service requests in 24 hours or per property policy</li><li>
Work with service manager to ensure excellent curb appeal at all times</li><li>
Inspect grounds, buildings, and other property features as required to minimize liability concerns</li><li>
Assist service manager with overseeing turnkey operations and ensuring that vacant units are made rent-ready in a timely manner</li><li>
Work with service manager to maintain an effective preventative maintenance program</li><li>
Maintain an organized, clean and safe work area</li><li>
Ensure adherence to the company safety and hazard communications programs, policies and procedures</li><li>
Maintain a high level of customer service</li><li>
Communicate effectively with residents, fellow associates, vendors and supervisors</li><li>
Assist service manager with department budgeting and reforecasting as required</li><li>
Other tasks as assigned by the supervisor</li></ul>
Education<ul><li>
No specific level of education is required</li><li>
Ability to read and write English for safety and productivity reasons</li><li>
Ability to accurately perform basic mathematical functions</li></ul>
Professional Experience<ul><li>
One to two years minimum experience in property management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.</li></ul>
Attendance/Travel<ul><li>
Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.</li></ul>
Physical Requirements<ul><li>
Hand-on repairs and maintenance constitutes 90 to 95 percent of the work, with remaining time spent supervising the work of other associates and outside contractors in the absence of the service manager</li><li>
Perform general maintenance repair tasks professionally without endangering yourself, residents or fellow associates</li><li>
Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit</li></ul>
Licenses/Equipment<ul><li>
EPA certification Type I and II</li><li>
Pest control, if performed in-house</li><li>
Other licenses and certifications as required by Gables, state or federal law</li><li>
Own set of basic hand tools; tools not provided by community</li><li>
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents</li><li>
Appropriate safety equipment and apparel that includes proper footwear, such as work boots</li></ul>
Skills<ul><li>
Ability to deal well with people</li><li>
Good verbal communication skills</li><li>
Strong customer service representation</li></ul>
Special skills include ability to diagnose problems with and repair the following:<ul><li>
Major appliances</li><li>
HVAC, with EPA Certification</li><li>
Basic to intermediate plumbing, sheetrock, general carpentry</li><li>
Basic to intermediate electrical , when no license is required</li><li>
Pool care and pest control if required by community</li><li>
Roofs and gutters</li><li>
Wallpaper/painting</li><li>
Irrigation maintenance and repairs</li><li>
Landscaping</li><li>
Fountain maintenance and repairs</li><li>
Foundation/sidewalk repairs</li><li>
Ice/snow removal</li></ul>
Computer Skills<ul><li>
Basic computer and Internet knowledge</li><li>
Intermediate knowledge of MS Word, Excel and Outlook</li></ul>
Learning and Development<ul><li>
Commit to ongoing professional development and career growth</li></ul>
Career Apparel<ul><li>
Must wear career apparel based on defined company standards</li></ul>
Compensation: $25.50-$28.00 hourly plus bonuses. Health and retirement benefits available.
An Equal Opportunity Employer - M/F/D/V.
If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
Not ready to apply? Sign up for our job alerts to learn about future openings of interest by clicking the &ldquo;my account&rdquo; icon at the top of the page and selecting the job alerts option from the drop down.</div>

Assistant Service Manager

Hunter Auto Group

<div>Service Manager 
Join the Hunter Automotive Group Team

Hunter Automotive Group is looking for an experienced, outgoing, and customer-focused Service Manager to lead our Service Department. This is a great opportunity for an automotive professional who enjoys working with customers, supporting a team, solving problems, and helping create an exceptional service experience.

As a Service Manager, you will play an important role in guiding customers through the service and repair process while supporting your team and ensuring the department operates efficiently. We are looking for someone who is confident, organized, proactive, and committed to delivering outstanding customer service.

As a fourth-generation, family-owned company, Hunter Automotive Group has proudly served Western North Carolina since 1940. We provide the stability of an established company while offering opportunities for career growth and professional development. 
What You'll Do

Customer Experience
<ul>
<li>Welcome service customers with a friendly and professional attitude.</li>
<li>Listen to customer concerns and identify their needs.</li>
<li>Explain recommended repairs and services clearly.</li>
<li>Present factory-recommended maintenance and services.</li>
<li>Keep customers informed about the progress of their vehicles.</li>
<li>Provide detailed explanations of completed work and final invoices.</li>
<li>Build strong, long-term relationships with customers.</li></ul> 


Service Operations
<ul>
<li>Prepare accurate estimates and review repair recommendations.</li>
<li>Identify repairs that may be covered under manufacturer warranties.</li>
<li>Ensure service paperwork and billing are completed accurately.</li>
<li>Help maintain an efficient workflow throughout the service department.</li>
<li>Address customer concerns and find effective solutions.</li>
<li>Support the service team in delivering a consistent, high-quality customer experience.</li></ul> 


Leadership &amp; Team Support
<ul>
<li>Lead and support service team members to achieve department goals.</li>
<li>Promote teamwork, accountability, and continuous improvement.</li>
<li>Help train and develop team members.</li>
<li>Lead by example and demonstrate Hunter's Core Values in daily interactions.</li>
<li>Identify opportunities to improve processes and overall department performance.</li></ul> 


What We're Looking For
<ul>
<li>Previous automotive service experience is required.</li>
<li>Previous leadership or management experience preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Friendly, outgoing, and customer-focused personality.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Ability to think quickly and effectively in a fast-paced environment.</li>
<li>Basic computer skills and ability to learn dealership software.</li>
<li>Strong organizational and multitasking skills.</li>
<li>Professional attitude and strong work ethic.</li></ul> 


Benefits &amp; Perks
<ul>
<li>Competitive Pay</li>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>401(k) with Company Match</li>
<li>Life Insurance</li>
<li>Wellness Program</li>
<li>Paid Time Off</li>
<li>Employee Discounts</li>
<li>Career Growth Opportunities</li>
<li>Leadership and Professional Development Programs</li>
<li>Company Events and Celebrations</li>
<li>Positive, Team-Oriented Work Environment</li></ul> 


About Hunter Automotive Group

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. We believe in developing our employees, promoting from within, and creating opportunities for long-term career growth. 
Our Core Values
<ul>
<li>Honesty</li>
<li>Continuous Improvement</li>
<li>Strong Work Ethic</li>
<li>Positive Attitude</li>
</ul>
Hunter Automotive Group is an Equal Opportunity Employer.</div>

Automotive Service Manager

Pep Boys

<div>Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties &amp; Responsibilities
<ul><li>Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
</li><li>Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
</li><li>Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.</li>
<li>Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.</li>
<li>Assist the Store Manager of Service in training and coaching service selling associates on &quot;Pep Boys Customer Care Process,&quot; Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.</li>
<li>Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.</li>
<li>Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
</li><li>Effectively communicates with all store associates, management, and customers.</li>
<li>In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.</li>
<li>Key holder and responsible for basic and detailed opening and closing responsibilities.</li>
<li>Maintain an organized and neat shop.</li>
<li>Adhere to all company policies, procedures, safety and environmental rules.</li>
<li>Other duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>High school diploma or equivalent required.</li>
<li>One year of experience in automotive service environment.</li>
<li>One year of automotive service sales experience preferred.</li>
<li>Valid Driver's License .</li>
<li>Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
</li><li>Acted as a work lead or supervisor previously.</li>
<li>Ability to exercise judgement and to work independently.
</li><li>Strong customer service skills.
</li><li>Ability to handle difficult customer situations.
</li><li>Comfortable utilizing up-sell techniques.
</li><li>Strong cash handling skills, including the use of POS systems.
</li><li>Strong verbal communication skills.
</li><li>Demonstrated consistency, accuracy and follow-through.
</li><li>Ability to work Days, Nights, Holidays and Weekends.</li>
</ul>
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
<ul>
<li>Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.</li>
<li>Frequent standing and walking for long periods of time.</li>
<li>Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.</li>
<li>Climb up and down ladders to retrieve and stock merchandise.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Enters and locates information on computer.</li>
<li>Presents information to small and large groups.</li>
<li>Visually verifies information, often in small print.</li>
<li>Safely operates a motor vehicle.</li>
</ul>
<div><div>Benefits
</div><ul><li>Medical, dental, and vision benefits</li>
<li>Life insurance</li>
<li>Short Term Disability</li>
<li>Supplemental benefits
</li><li>401(k) with company match</li>
<li>PTO and holiday pay</li>
<li>On-demand pay partner (DailyPay)</li>
<li>Reduced benefits available for part-time team members</li>
</ul><div>Pay Range</div>
<ul><li>$18.90 to $24.00 per hour based on experience</li>
<li>Commission and Bonus potential</li>
</ul></div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

VanCleef-Aprels

<div>Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &amp; Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef &amp; Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes. 
 
What are we expecting from you?
As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link. 
 
In this role, you will:
<ul><li>Maintain and nurture ongoing relationships with select clients and sales teams.
</li><li>Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
</li><li>Provide advanced product and service information, addressing complex client questions with expertise.
</li><li>Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
</li><li>Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
</li><li>Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
</li><li>Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
</li><li>Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
</li><li>Deliver exceptional service to encourage continued use of the Maison&rsquo;s products and services.
</li><li>Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
</li><li>Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
</li><li>Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
</li><li>Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities. 
</li></ul>More than a role&hellip; We recruit for a career!
By joining Van Cleef &amp; Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams. 
 
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.</div>

Client Service Manager

مجموعة الطاير

<div>Job Description: To manage the efficient operations of service for BU while ensuring the highest levels of customer service to deliver quality repair services that exceed customer expectations and maximize workshop profitability</div>
 <div><ul>Responsibilities: Roles &amp; Responsibilities: 
 
Participate in the development of the After Sales strategy by providing input from the perspective of the service function, ensuring that relevant goals and objectives are incorporated. 
Participate, as and when required, in the development of a policies and procedures framework for the Workshop function to effectively meet its objectives and targets, in line with the overall strategy and direction of the Group. 
Review and report to the Area Service Manager of BU After Sales, the effectiveness of such policies and procedures, to identify opportunities for continuous improvement. 
Provide input on the function&rsquo;s budget requirements to the Area Service Manager of BU After Sales, and accordingly control expenses of the Workshop function, ensuring it stays within its operating budget 
Supervise and manage the daily activities in the workshop, allocate work as required and maximize the use of available resources in order to maintain high level of productivity and ensure work carried out in the most efficient and effective manner. 
Coordinate with Autoline staff for any change in the system, report making, shift timing etc. 
Oversee customer reception area and ensure customers are greeted in a friendly and professional manner and their requirements are discussed and confirmed to ensure efficient handling of customers and reduce the number of customer complaints. 
Conduct periodic facility checks and review service jobs to ensure timely and quality work is performed and critical issues/problems are resolved in a timely manner. 
Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule. 
Support technical staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect. 
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the workflow, quality standards, profit, availability of parts and customer satisfaction is maintained. 
Ensure customers are contacted to set-up periodic maintenance reviews of their cars. 
Keep customers fully and regularly informed of changes to costs and expected completion times/dates and ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements. 
Oversee submission of product quality feedback to Principals, check quality of product defect reports and follow up with Principals for resolution of product issues to ensure timely and quality service. 
Develop and maintain profitable relationships with existing suppliers. 
Facilitate periodic audit through Warranty Manager to ensure specify repair order write-up process and correct workshop procedures are followed. 
Implement Health, Safety, and Security policies and procedures at the BU specified by the Group Asset Protection Manager at the Corporate to maintain a safe and secure working environment and ensure best practice guidelines are embedded in everyday operations. 
Coordinate training with the Human Resources function to ensure that the staff is well trained to meet the set workshop service standards. 
Provide leadership and direction to subordinates towards the achievement of goals and objectives. 
Ensure that team members are acquainted with the changing situation and the developments of ATG. 
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. 
Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices. 
 
Qualification &amp; Experience: 
 
 Graduate Degree in engineering (Mechanical/technical) discipline and management qualification 
Previous experience of workshop management experience, with at least 7 years experience in workshop management in auto brands 
Understanding of fleet business (B2B) and End consumer marketing know-how (B2C) 
Strategically and conceptual thinking. 
Should have strong leadership and proven experience in resources planning and deployment. 
Should be able to communicate effectively and have excellent negotiation skills. 
Should have skills in project, quality and strategy management. 
Should be able to participate and facilitate group meetings. 
Should be able to lead and motivate teams. 
<li>
Should be able to plan, organize and prioritize workload, and ensure deadlines are met</li></ul></div>
 <div>Qualifications: .</div>

Service Manager - Freelander, Dubai

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

Cedars-Sinai Medical Center

<div><div><div><div>Job ID 16608 Location Los Angeles, California, United States Job Category Strategic Plan / Business Dev Date posted 07/29/2026
</div></div><div>
</div></div><div><h2 class="jobSectionHeader">Job Description</h2>
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News &amp; World Report's &quot;Best Hospitals 2024-25&quot; rankings, and it's all thanks to our team of 14,000+ remarkable employees!
What you will be doing in this role:
The Revenue Cycle Client Services Manager oversees and manages client relationships with Physician Billing Services (PBS) in all areas of the Revenue Cycle. Coordinates responses to client concerns/issues effectively with the PBS Management team. Duties include:
<ul><li>Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations.</li>
<li>Has a good understanding of services provided by the client and how these services are accurately billed to payers.</li>
<li>Functions as the primary point of contact for the client to front-end revenue cycle issues and helps streamline business operations as they relate to the revenue cycle. Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback.</li>
<li>Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.</li>
<li>Guides and participates with appropriate PBS management team members in conducting &ldquo;special projects&rdquo; as requested by the client.</li>
<li>Participates in monthly management meetings to organize, coordinate and enhance service functions and provides monthly Client Activity Summaries and Progress Reports to Executive Management.</li>
<li>Maintains regular communications with Coding Department to monitor APCs and resolves subsequent coding issues.</li>
<li>Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers.</li>
<li>Handles in a professional and confidential manner all correspondence, documentation, and files Personnel Management. Responsible for managing personnel, including the preparation of employee performance reviews; job interviewing and hiring; determination of raises, promotions, transfers, and terminations.</li>
<li>Manages daily activities, including determining specific employee work assignments. Reviews employee activities for completeness, accuracy, and effectiveness, adjusting staff workload and/or monitoring staff productivity.</li>
<li>Counsel's employees regarding work, attendance, etc. as appropriate, and within departmental guidelines analyses reports on, and provides recommendations for billing, collection, and accounts receivable results, such as A/R aging, volumes and trends.</li>
<li>Recommends Epic system changes as appropriate, documents monthly trends for the key performance indicators of aging days, charges, revenue, denials trend and quality reviews. Includes analysis of these trends and action plans for resolution, as appropriate.</li>
<li>Understands trends and issues affecting collections for overall divisions as well as specific physicians; compiles research and reports for director and physicians accurately and timely.</li>
<li>Prepares and delivers oral and written presentations to PBS Director and client, keeps employees advised of client issues and concerns. Communicates in a clear, effective, and timely manner.</li>
<li>Attends monthly or quarterly meetings with Departmental Managers and Supervisors to discuss client progress. Works closely with other Supervisors and Managers to resolve issues identified during report analyses, and to decide upon future plans of action.</li>
</ul>*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*
<h2 class="jobSectionHeader">Qualifications</h2>
Requirements:
A minimum of 5 years of hands on medical (physician) billing experience, with full understanding of all aspects for pro-fee revenue cycle including reimbursement and A/R management or the equivalent required.
A minimum of 5 years of experience and a working knowledge of CPT and ICD-10 coding, as well as State and Federal regulations and guidelines required.
High School Diploma or GED required. Bachelor's degree in healthcare, business management, finance, economics, hospital administration or a related major preferred.
Why work here?
In addition to offering outstanding benefits including paid time off and a 403(b)m we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.
</div><div><div>Req ID 16608</div> <div>Working Title Client Service Manager (Professional Revenue Cycle)</div> <div>Department CSRC PB - Group 3 CSMCF</div> <div>Business Entity Cedars-Sinai Medical Center</div> <div>Job Category Strategic Plan / Business Dev</div> <div>Job Specialty Sales</div> <div>Overtime Status EXEMPT</div> <div>Primary Shift Day</div> <div>Shift Duration 8 hour</div> <div>Base Pay $93,600.00 - $163,800.00</div></div></div>
 <div><div><h3 class="jobSectionHeader">Diversity and Inclusion at Cedars-Sinai</h3>
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve &ndash; because that&rsquo;s what our patients, colleagues and communities deserve Quality Care and Research&mdash;For All, By All.
</div><div><h3 class="jobSectionHeader">Our compensation philosophy</h3>
We offer a competitive compensation package for our employees. The base pay range shown generally applies to the greater Los Angeles area and may vary based on work location. Our range takes into account the wide range of factors that are considered in making compensation decisions, including knowledge/skills: relevant experience and training, education/certifications/licensure; and other business and organizational factors. The base pay range does not include any incentive payments that may be applicable to a role. Pay Transparency Non-Discrimination Provision (PDF) .
</div><div><h3 class="jobSectionHeader">Cedars-Sinai is an Equal Employment Opportunity employer.</h3>
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.</div></div>

Client Service Manager (Professional Revenue Cycle)

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