service manager

Top Notch Consultancy

<div>
 Our client, a leading luxury automotive brand, is seeking an experienced
 
 Service Manager
 
 to join their team in
 
 Doha, Qatar
 
 . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage all service operations to ensure adherence to quality and customer satisfaction standards.
 </li>
 <li>
 Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
 </li>
 <li>
 Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
 </li>
 <li>
 Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
 </li>
 <li>
 Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
 </li>
 <li>
 Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
 </li>
 <li>
 Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
 </li>
 <li>
 Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in customer service management within the automotive industry.
 </li>
 <li>
 Proven track record in aftersales service management and sales optimization.
 </li>
 <li>
 Strong leadership and team management skills with the ability to motivate and develop staff.
 </li>
 <li>
 Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
 </li>
 <li>
 Analytical mindset with the ability to interpret data and make informed decisions.
 </li>
 <li>
 Familiarity with dealership management systems and CRM software is an advantage.
 </li>
 <li>
 Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
 </li>
 <li>
 Proficiency in English and Arabic is a must.
 
 </li>
 </ul>
</div>

Service Manager

Wellington Advisors

<div>Job Title: Service Manager
Reports To: Community Manager
Company Overview: Wellington Advisors is a premier Southeastern Real Estate Firm specializing in third party multi-family Property Management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry-leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients assets by operating with the highest level of integrity and transparency, while achieving unique goals. As your chosen management partner, Wellington takes pride in our non-biased ability to extend our professional expertise equally throughout the portfolio.
Job Summary: The on-site staff is the face of the management company. The Service Manager must be a hands on maintenance team member. Aside from the leadership duties of the Service Manager, this position is also responsible for performing routine maintenance needs, daily work orders, make readies, grounds upkeep, inspections, and other maintenances duties for the community under the direction of the Community Manager.
Benefits:<ul><li>
Paid Vacation and Sick Leave; Vacation amount increases with tenure</li><li>
11 Paid Holidays</li><li>
Birthday - Paid 8 hours</li><li>
Volunteer Day - Paid 8 hours</li><li>
Employer-Sponsored Medical, Dental, Life Insurance and Disability</li><li>
Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance</li><li>
401k Retirement Plan with Employer Match</li><li>
Employee Referral Program</li><li>
In-house training and professional development opportunities available</li></ul>
Duties and Responsibilities:<ul><li>
Supervise, train, and mentor Service Technicians and Grounds personnel.</li><li>
Provide excellent customer service to community residents.</li><li>
Communicate daily with Community Manager regarding move-ins, move-outs, work orders, renovations, etc.</li><li>
Perform routine interior and exterior maintenance for the community, minimizing future expenses whenever possible.</li><li>
Daily upkeep of community common areas, including pools if applicable.</li><li>
Diagnose and perform all necessary repairs from service requests in a timely and professional manner. This may include carpentry, electrical, plumbing, and HVAC.</li><li>
Ensure that vacant apartments are made-ready for new Move-Ins according to Wellingtons quality standards.</li><li>
Maintain Vendor relationships in coordination with contracted work to include projects under the directive of the Director of Service/Construction.</li><li>
Responsible for ordering/stocking maintenance supplies for timely and efficient repairs.
</li><li>Conduct required inspections per recommended frequency with mandated documentation.</li><li>
Required On-Call as needed for the property(s), including nights and weekends.</li><li>
Complete training modules as assigned.</li><li>
Personally comply and ensure all other Maintenance personnel comply with all safety guidelines in accordance with OSHA and Company standards.</li><li>
Follow Fair Housing guidelines when working with prospects and residents.</li></ul>
 Education and Experience:<ul><li>
High School diploma or equivalent</li><li>
Two or more years Supervisory Maintenance experience; multi-family preferred;</li><li>
Valid Drivers License required
</li><li>HVAC/EPA Certification required</li><li>
CPO required</li></ul>
Knowledge, Skills, and Other Abilities:<ul><li>
Regular attendance and punctuality</li><li>
Oral and written communication skills</li><li>
Basic math and computer skills, including proficiency with mobile apps</li><li>
Ability to work individually or as a team, dealing with different personalities in a professional manner</li><li>
Supply own tools for all common maintenance repairs; the Community will furnish specialty tools only for unusual repairs</li></ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and sit, climb, or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 75 pounds. In addition, the following may apply:<ul><li>
Work from ladders up to 10 feet</li><li>
Work under sinks and around appliances by bending down or lying on your back
</li><li>Move appliances including refrigerators, dishwashers, washers, dryers, and ranges (requires a 2-person team)</li><li>
Bend over appliances or mechanical equipment for repairs</li><li>
Walk and/or stand for an entire workday</li><li>
Climb flights of stairs to access work on higher floors</li><li>
Assemble small parts in appliances, mechanical equipment, and plumbing</li><li>
Read and interpret diagrams and other repair instructions on a variety of media</li><li>
Log or describe (in writing or electronically) work hours, repairs made and/or materials used</li><li>
Work in inclement weather</li><li>
Operate hand and power tools</li></ul>
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate with some exceptions depending on maintenance repair required. Employees may be in proximity of potentially hazardous materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 The above descriptions of job responsibilities and work environment is an overview of the Service Manager position. It should not be perceived as an exhaustive list of requirements for this position.
Wellington Advisors complies with all state and federal laws when making hiring decisions. 


Offered compensation: $24/hr - $27/hr
<h5 class="jobSectionHeader">
Experience and License Requirements</h5>
<ul><li>Certified Pool Operator (optional)</li>
<li>Driver's License (optional)</li>
<li>Electrical (optional)</li>
<li>EPA Type II or Universal (optional)</li>
<li>HVAC (optional)</li>
<li>Plumbing (optional)</li></ul></div>

Carter-Haston

<div>Employment Philosophy

Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

The 5 Basics
<ul><li>
Community Appearance</li><li>
Intentional Presentation</li><li>
Exceptional Homes</li><li>
Prompt Attention</li><li>
Resident Satisfaction</li></ul>

The 5 Ps
<ul><li>
Personality</li><li>
Purpose</li><li>
Passion</li><li>
Preparation</li><li>
Participation</li></ul>

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

Responsibilities
<ul><li>
Responsible for managing the day-to-day maintenance operations of your assigned community and serving as a mentor to Service Technicians and Grounds Keepers</li><li>
Process and schedule service requests to remain in compliance with 24-hour policies; initiate follow up procedures for service requests and communicate action plan to resident for service requests not able to be completed within 24-hours; and obtain and document feedback regarding maintenance performed</li><li>
Schedule and coordinate Maintenance personnel availability to ensure 24/7 coverage for the community&rsquo;s emergency on-call services</li><li>
Coordinate services such as trash collection, extermination, painting, and carpet cleaning/replacement, and others as needed</li><li>
Implement emergency procedures in conjuncture with Community Manager</li><li>
Update make ready board and Onesite daily. Ensure all vacant units are market-ready for occupancy and comply with company standards.</li><li>
Perform preventative maintenance</li><li>
Assist with recruiting, interviewing, hiring, and training individuals for an effective service and grounds staff</li><li>
Conduct daily property walks and remove litter, debris, and pet waste; Complete monthly property walk with Community Manager to maintain Carter-Haston's 5 Basic Standards</li><li>
Responsible for snow/ice removal of community including walkways, sidewalks, and parking lots
 
</li><li>Assess service team member&rsquo;s performance to gauge effectiveness and adherence to company policies and procedures; develop corrective action or performance improvement plans as needed</li><li>
Schedule and inspect work performed by outside contractors/vendors</li><li>
Control expenditures, maintain shop inventory and supply levels, and stay within the parameters set forth in the approved annual budget in conjuncture with Community Manager</li><li>
Fill in as Assistant Service Manager, Service Technician, Groundskeeper, or Housekeeper should the need arise
</li></ul><ul><li>One to three years experience in Multi-family Property Management Maintenance or related field</li><li>
HVAC/EPA Certification</li><li>
Pool Certification</li><li>
CAMT Certification Preferred or willingness to obtain upon employment</li><li>
Proficiency with industry software systems; Onesite preferred</li><li>
Proficiency with various hand and power tools, drywall/appliance/plumbing repair</li><li>
Strong leadership and team management skills and ability to train team members of all positions; promote time management and ability to meet deadlines amongst team members</li><li>
Exceptional oral and written communication skills</li><li>
Ability to work a flexible schedule including on-call and after hour emergency rotations as well as weekends when needed</li></ul>
Benefits Overview

Carter-Haston believes our employees are our most valuable asset and are essential to our continued success. This is why we proudly offer a comprehensive and valuable benefits package designed to fit the needs of our employees and their families.

We offer eligible associates the following:
<ul><li>
Competitive Compensation</li><li>
Paid Vacation, Sick Days, Holidays and Floating Holiday</li><li>
Medical, Dental, Vision and Disability Coverage</li><li>
Apartment Discount Program</li><li>
Recognition and Service Awards Program</li><li>
Educational Assistance Program</li><li>
Employee Assistance Program</li><li>
401k Plan with Employer Match</li></ul>

All benefits are subject to change.</div>

Bryant Heating and Cooling

Job Description: The position of Service Manager reports to the Owners. The role of Service Manager is to plan, direct and control the functions of the service department, with direction and leadership from the owners. The Service Manager is responsible for leadership, management, customer complaints and performance in the service department. The Service Manager is responsible for the profitability of service department.2025 Service Dept. Measured Key Performance Indicators (KPI) To be managed:<ul><li>Maintenance agreements 1000 per 1 million/revenue</li><li>Revenue/vehicle $200k/ Annual</li><li>Recalls 1% or Less</li><li>Monthly Tech Conversion- Use Excel Spreadsheet$300-$400 maintenance calls $550-$750 repair calls.</li><li>Technicians in 4- 5 homes/day everyday</li><li>Net Billable Efficiency-Service Dept. productivity 65%-85%</li><li>100 % NATE certified</li></ul>Required Assignments: Daily Duties:<ul><li>- Verify technicians have jobs assigned. Technicians need 4 calls a day minimum.</li><li>- Assist service technicians with technical issues and utilize phone support &ldquo;Scot Oliver&rdquo;and manufacture tech support.</li><li>- Make job site visits with technicians for technical assistance when appropriate.</li><li>- Make job site visits for customer complaints with technicians when necessary.</li><li>- Assist service dispatcher with questions and location of special parts/supplies.</li><li>- Maintain a standby technician when needed for on call. (Let Brittany know)Summer weekend temperatures 90F and above Winter 25F and below</li><li>- Work with dispatcher to keep unassigned service list clear</li><li>- Verify Technicians are following mandatory lead condition process</li><li>- Keep Vehicle Clean and Organized, passenger seat and rear window should not be obstructed.</li><li>- Record technicians start times daily. Required for comp time accumulation.</li><li>- Other duties as assigned</li><li>Weekly duties:</li><li>- Complete service Payroll reports for accounting by Wednesday morning 8 a.m.</li><li>- Turn in payroll business unit hours report for departmentalization.</li><li>- Generate weekly technician report for Revenue, Recall caused, Net billable efficiency.</li><li>- Generate and share weekly technician lead conversion report.</li><li>- Generate weekly membership summary report.</li><li>Monthly Duties:</li><li>- Schedule two technical training sessions a month</li><li>- Schedule and perform monthly safety meetings with service dept.</li><li>- Schedule Monthly vehicle cleaning and tool inspections.</li><li>- Dispose of warranty parts once claims are paid.</li><li>- File warranty papers for scrapped parts.</li><li>- Return Refrigerant for buy back and replace recovery cylinders.</li><li>Yearly Duties:</li><li>- Performance reviews and increases if necessary.</li><li>- Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract goals.</li><li>- Verify technicians have completed training for NATE Hours.</li></ul>Job Type: Full-timePay: $54,142.25 - $65,203.57 per yearBenefits:<ul><li>401(k)</li><li>401(k) 7% Match</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

HVAC Service Manager

Dead River Company

<div>Position Summary:
<div>
The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. 
 
Essential Functions: 
1. Assumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently. 
2. Assures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce. 
3. Hires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.
 
4. Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors. 
5. Inspects the work of service technicians for quality control purposes and provides guidance and advice as necessary. 
6. Reconciles customer complaints and ensures proper resolution. 
7. Assumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines. 
8. Provides cost estimates for internal parts and labor on equipment installations when requested. 
 
Other Tasks: 
Performs other work-related duties as assigned. 
 
Experience: 
Two to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required. 
 
Other Attributes Required: 
<ul><li>Leadership skills and a desire to lead</li><li>Strong communication and interpersonal skills</li><li>Focused on customer service
</li><li>Technical, mechanical and analytical (troubleshooting) skills</li><li>Ability to work independently and in a dynamic environment</li><li>Dependability</li><li>Flexibility</li><li>Delegation and follow-up skills with an emphasis on quality control</li><li>Ability and interest in training others</li></ul> 

Education: 
A high school diploma is required. 
 
Certification and Testing: 
The Field Service Manager must have a Master Oil Burner License and CETP propane certification.
 
 
Contacts:
 
There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers. 
 
Decisions Made: 
<ul><li>Determines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers.</li><li>Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.</li></ul> 

Safety Considerations: 
The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness. 
 
Equipment Used: 
Office equipment used in this position includes a calculator, networked personal computer, various printers, photocopiers, FAX machine and telephone. In addition the Field Service Manager uses and must be familiar with all types of heating equipment and the equipment and tools necessary for installations. 
 
Work Environment: 
Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty. 
 
Weight or Force Moved: 
The Field Service Manager, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved, the Manager, as well as technicians, should request assistance. (See accompanying Physical Requirements Analysis for more detail).</div><h4 class="jobSectionHeader"> 
Licenses &amp; Certifications</h4>
Preferred<ul><li>
DL Drivers License</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Field Service Manager

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
 </li>
 <li>
 Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check &amp; balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
 </li>
 <li>
 Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
 </li>
 <li>
 Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
 </li>
 <li>
 To ensure employees are well aware of health and safety precautions.
 </li>
 <li>
 To control warranty, costs, expenses, revenue generation, and monitor &amp; analyze the quality improvement services.
 </li>
 <li>
 Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
 </li>
 <li>
 To ensure the branch runs smoothly and policies &amp; regulations made by upper management are properly implemented &amp; practiced.
 </li>
 <li>
 To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
 </li>
 <li>
 To perform any job or task assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 Undergraduate Engineer - having 1-2 years of experience in the relevant field
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Complaint handling tactics
 </li>
 <li>
 Technical knowledge of the products
 </li>
 <li>
 Education in industrial, mechanical, or electric engineering
 </li>
 <li>
 Functional experience
 </li>
 </ul>
</div>

Assistant Service Manager

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

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