service manager

CarMax

<div>7104 - Norcross - 1975 Beaver Ruin Rd, Norcross, Georgia, 30071
CarMax, the way your career should be!
Job Title: Service Manager in Training
Position Overview: At CarMax, all new managers complete a structured training program to ensure they are fully prepared to succeed in their new role. The Service Manager in Training is a temporary role designed to give a newly hired external manager the tools they need to assume the role of Service Manager. All Service Managers in Training must successfully complete the training program before taking on the role of Service Production Manager.
Why CarMax? At CarMax, we are the nation&rsquo;s largest retailer of used cars with stores from coast to coast, and we are still growing. We&rsquo;re rethinking the way people buy cars &ndash; and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you&rsquo;re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview: The Service Manager in Training will be part of a dynamic team focused on delivering exceptional customer service and ensuring the smooth operation of the service department. This role plays a crucial part in mentoring and developing Service Associates to maintain high standards of service and customer satisfaction.
Role Responsibilities:<ul><li>Ensures that all positions are properly staffed at all times.</li></ul><ul><li>Continually observes and mentors all Service Associates to reinforce consistent execution of standard work and customer service skills to ensure &ldquo;Exceptional Customer Service&rdquo; at all times.</li></ul><ul><li>Manages all customer (both internal and external) concerns in a quick, efficient, and friendly manner.</li></ul><ul><li>Tracks VOC scores and customer feedback survey trends on a weekly basis. Creates a culture of development within the team so that all Service Associates will strive to improve their customer service skills.</li></ul><ul><li>Reviews and manages all service-related CRTS concerns and uses these comments to help conduct go and sees in areas of opportunity on the service drive.</li></ul><ul><li>Assists and mentors Service Associates during peak delivery time (i.e., 7:30-9:00am and 4:00pm to 6:30pm), greeting customers and ensuring that all aspects of a proper delivery are completed &ndash; explanation of repairs, answer questions, delivery of vehicle and payment/paperwork processing.</li></ul><ul><li>Manages team on areas affecting customer service and capacity to include scheduling, proper use/management of service appointment systems, phone answer rate execution, retail tech efficiency, NCP, etc.</li></ul><ul><li>Ensures that drive aisle and customer service/waiting areas are kept organized, clean of trash, and vehicles are cleared quickly on the drive aisle at all times through the day.</li></ul><ul><li>Participates and ensures compliance of all CarMax Training and Process initiatives.</li></ul><ul><li>Performs all Asset Protection and EH&amp;S responsibilities expected in the role.</li></ul><ul><li>Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&amp;C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings.</li></ul><ul><li>Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management.</li></ul><ul><li>Drives team and store performance in maintaining all department metric goals.</li></ul><ul><li>Continually develops functional knowledge.</li></ul>
Required Qualifications:<ul><li>Ability to read, interpret, and transcribe data to maintain accurate records.</li></ul><ul><li>Completion of CarMax provided training in all areas of the production process.</li></ul><ul><li>Ability to multi-task in a high energy, fast-paced work environment.</li></ul><ul><li>Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.</li></ul><ul><li>Effective communication skills in dealing with customers and associates across departments.</li></ul><ul><li>1 year of experience as a Manager or Automotive Technician preferred.</li></ul><ul><li>Basic computer skills.</li></ul><ul><li>May require walking or standing for an extended period of time.</li></ul><ul><li>Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions.</li></ul><ul><li>Rotating schedule with shifts that will include nights, weekends, and holidays.</li></ul><ul><li>Occasional travel for meetings, training, and special assignments.</li></ul><ul><li>Adherence to all CarMax Policies, including but not limited to, Asset Protection, EH&amp;S, and Standards of Professional Appearance.</li></ul>
About CarMax: At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation&rsquo;s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For&reg; and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change&mdash;sparking ideas, overcoming challenges, and shaping what&rsquo;s next. Join us in creating a better future&ndash; for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Service Manager

EquipmentShare

<div><div><h1 class="jobSectionHeader">Build the Future with Us &mdash; EquipmentShare is Hiring a Service Manager</h1>

At EquipmentShare, we're not just filling a role &mdash; we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Service Manager at our rental facility in Camden, NJ, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Salary range: $75,000 - $95,000. Factors including past experience and location may affect final compensation rate.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM
<h3 class="jobSectionHeader">
Primary Responsibilities</h3>

As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.
<ul>
<li>Coordination and supervision of quality performance of our equipment mechanics and service personnel
</li>
<li>Scheduling repairs for customer and company owned rental equipment
</li>
<li>Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
</li>
<li>Promptly respond to and resolve customer inquiries, requests, complaints or other communications
</li>
<li>Employee training and development and maintaining a safe work environment
</li>
<li>Other duties, assigned as needed
</li>
</ul><h3 class="jobSectionHeader">Why EquipmentShare?</h3>

Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
<h4 class="jobSectionHeader">
Perks &amp; Benefits</h4>
<ul><li>Monthly Family Dinner Night &mdash; We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply</li>
<li>
Competitive compensation: Base salary plus Company Profit Sharing Plan
</li>
<li>Company provided truck
</li>
</ul><ul><li>Full medical, dental, and vision coverage for full-time employees
</li>
<li>401(k) and company match
</li>
<li>Generous PTO + paid holidays
</li>
<li>Gym membership stipend + wellness programs (earn PTO and prizes!)
</li>
</ul><ul><li>Annual tool and boot reimbursements for those in applicable jobs
</li>
</ul><ul><li>Company events, food truck nights, and monthly team dinners
</li>
<li>16 hours of paid volunteer time per year &mdash; give back to the community you call home
</li>
<li>Career advancement, leadership training, and professional development opportunities
</li>
</ul><ul><li>Access to industry leading diagnostic tools
</li>
</ul><h3 class="jobSectionHeader">About You</h3>

You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:
See challenges as opportunities 
<ul><li>
</li>
Embrace change and continuous improvement 
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul></div><h3 class="jobSectionHeader">Skills and Qualifications</h3>
<h3 class="jobSectionHeader">Required Skills/Abilities:</h3>
<ul>
<li>Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
</li>
<li>Strong interpersonal and problem solving skills.
</li>
<li>Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
</li>
<li>Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
</li>
<li>Superior customer service, teamwork and verbal/written communication skills
</li>
</ul><h3 class="jobSectionHeader">Education and Experience:</h3>
<ul>
<li>High School diploma, Trade school certificate preferred
</li>
<li>Experience in field service, maintenance and repair preferred
</li>
<li>Experience leading maintenance teams</li>
<li>
Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle
</li>
</ul><h3 class="jobSectionHeader">Physical Requirements:</h3>
<ul>
<li>Must be able to move, stand, stoop and bend freely
</li>
<li>Must be able to lift up to 50 pounds at times
</li>
<li>This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
</li>
</ul><h3 class="jobSectionHeader">A Workplace For All</h3>

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; A Workplace For All &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</div>

Al Zayani Commercial Services S.P.C

CORE RESPONSIBILITIES<ul><li>Operational Leadership: Take full accountability for the Service Center&rsquo;s performance. Direct and oversee all activities to ensure smooth, efficient, and highly profitable operations while maintaining world-class customer satisfaction levels.</li><li>Financial Management &amp; Budgeting: Lead the preparation of yearly departmental budgets. Develop and execute sales forecasts for spare parts and consumables, ensuring the department meets or exceeds its revenue and margin targets.</li><li>Inventory &amp; Supply Chain Oversight: Manage and optimize the inventory lifecycle. Approve all re-ordering of spares and consumables, ensuring a strategic balance between &quot;healthy stock levels&quot; and minimized capital tie-up.</li><li>Contract Management: Oversee the entire lifecycle of Maintenance Contracts for all products. Ensure 100% coverage of machines under contract and drive the timely issuance, renewal, and collection of service agreements.</li><li>Technical Team Management: Lead, mentor, and evaluate the performance of the Assistant Service Manager, Service Engineers, and technicians. Identify training needs to ensure the team remains expert in Ricoh and other represented brands.</li><li>Service Quality Assurance: Establish and monitor Key Performance Indicators (KPIs) such as Response Time, First-Time Fix Rate, and Machine Downtime to ensure service excellence.</li><li>Strategic Compliance: Ensure the entire department operates in strict compliance with company policies, international service standards, and health and safety regulations.</li><li>Key Account Support: Act as the final point of escalation for technical issues or customer grievances, maintaining strong relationships with high-value clients.</li><li>Reporting: Provide comprehensive monthly reports to Senior Management regarding operational efficiency, service profitability, and market trends.</li><li>General Management: Carry out any other strategic assignments as instructed by the Management/Board of Directors.</li></ul>Work Location: In person

Morgan Engineering Systems, Inc.

<div>Crane Service Manager<div><div><div><div><div><div><div><div>
Position Summary: 
 For over 150 years, Morgan has led the way in transforming the metals industry. We don&rsquo;t just build world-class material handling systems&mdash;we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability.
Due to continued growth, we are seeking a full-time Crane Service Manager to join our team.
This role involves assembling, installing, and maintaining Morgan&rsquo;s industrial overhead cranes at customer sites across the U.S. You&rsquo;ll be part of a team that ensures innovation comes standard with every order.
Join us in fulfilling our vision: To challenge the possibilities of today by thinking differently. 
Responsibilities:<ul><li>
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide.</li><li>
Perform preventative maintenance and inspections on overhead cranes.</li><li>
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components.</li><li>
Work in field-based environments including industrial sites and manufacturing facilities.</li><li>
Safely operate at heights and heavy equipment in varying weather conditions.</li></ul> 
Education/Experience:<ul><li>
High school diploma or GED required.</li><li>
3&ndash;5 years of experience in crane service, maintenance, or a related field.</li><li>
Welding experience is a plus.</li><li>
Strong knowledge of mechanical, electrical, and hydraulic systems.</li><li>
Ability to read blueprints and use metrological instruments (e.g., micrometers).</li><li>
Basic organization, communication, and problem-solving skills.</li><li>
Familiarity with OSHA regulations and crane safety standards.</li><li>
Valid driver&rsquo;s license and clean driving record.</li><li>
Ability to travel 75&ndash;90% of the time, including overnight stays.</li><li>
Must pass a background check and drug screening.</li><li>
Must be 21 years or older.</li></ul>
Preferred Skills in One or More Areas:<ul><li>
Millwright work</li><li>
Iron work</li><li>
Pipefitting</li><li>
Electrical meters</li><li>
Basic machining</li><li>
Basic welding</li><li>
Basic rigging</li></ul> 
Benefits:<ul><li>
Guaranteed minimum of 40 hours per week</li><li>
Competitive wages based on experience</li><li>
Travel per diem and expense reimbursement</li><li>
Comprehensive benefits package including:<ul><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li><li>
401(K) with matching</li><li>
Paid time off</li></ul></li><li>
Company-provided tools and equipment.</li></ul> 
About Morgan:
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients&rsquo; businesses forward. To learn more about our company or apply for this position, visit www.morganengineering.com. 
Disclaimer:
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div></div></div></div></div></div></div></div></div>

SERVICE MANAGER

Hy-Vee, Inc.

<div>Additional Considerations (if any):<ul><li></li></ul>
At Hy-Vee our people are our strength. We promise &ldquo;a helpful smile in every aisle&rdquo; and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.<div><div><div><div><div><div><div> 
Job Description:</div></div></div></div></div></div></div>
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer&rsquo;s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:<ul><li>
Partnerships</li><li>
Growth mindset</li><li>
Results oriented</li><li>
Customer focused</li><li>
Professionalism</li></ul>
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:<ul><li>
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.</li><li>
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.</li><li>
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee&rsquo;s designated department or elsewhere in the store.</li><li>
Makes an effort to learn customers&rsquo; names and to address them by name whenever possible.</li><li>
Assists customers by: (examples include)<ul><li>
escorting them to the products they&rsquo;re looking for</li><li>
securing products that are out of reach</li><li>
loading or unloading heavy items</li><li>
making note of and passing along customer suggestions or requests</li><li>
performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>
Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>
Performs as a leader and role model and maintains positive employee relations.</li><li>
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.</li><li>
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.</li><li>
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.</li><li>
Ensures proper customer service throughout the store and addresses specific customer issues.</li><li>
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.</li><li>
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.</li><li>
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.</li><li>
Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)</li><li>
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.</li><li>
Trains workers in store policies, department procedures, and job duties.</li><li>
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.</li><li>
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.</li><li>
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.</li><li>
Explains store services to potential personal and business account customers to generate additional business for the store.</li><li>
Understands the basics of store accounting.</li><li>
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>
Adheres to company policies and individual store guidelines.</li><li>
Reports to work when scheduled and on time.</li></ul>
Secondary Duties and Responsibilities:<ul><li>
Determines the motivational needs of employees and provides the appropriate environment.</li><li>
Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).</li><li>
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.</li><li>
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).</li><li>
Handles cash registers.</li><li>
Recommends cost reduction programs.</li><li>
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.</li><li>
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.</li><li>
Assists in other areas of store as needed.</li><li>
Performs other job related duties and special projects as required.</li></ul> 
Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>
Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.</li></ul>
Education and Experience:<ul><li>
High School or equivalent experience.</li><li>
Two years or more of similar or related work experience preferred.</li></ul>
Supervisory Responsibilities (Direct Reports):<ul><li>
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.</li><li>
Selects new employees and acts on employee problems.</li><li>
Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.</li></ul>
Physical Requirements:<ul><li>
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.<div><div><div><div><div><div><div>
Are you ready to smile, apply today.</div></div></div></div></div></div></div>
Employment is contingent upon the successful completion of a pre employment drug screen.</div>

<div>Additional Considerations (if any):
Must be 18+<ul><li></li></ul>
At Hy-Vee our people are our strength. We promise &ldquo;a helpful smile in every aisle&rdquo; and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.<div><div><div><div><div><div><div> 
Job Description:</div></div></div></div></div></div></div>
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer&rsquo;s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:<ul><li>
Partnerships</li><li>
Growth mindset</li><li>
Results oriented</li><li>
Customer focused</li><li>
Professionalism</li></ul>
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:<ul><li>
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.</li><li>
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.</li><li>
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee&rsquo;s designated department or elsewhere in the store.</li><li>
Makes an effort to learn customers&rsquo; names and to address them by name whenever possible.</li><li>
Assists customers by: (examples include)<ul><li>
escorting them to the products they&rsquo;re looking for</li><li>
securing products that are out of reach</li><li>
loading or unloading heavy items</li><li>
making note of and passing along customer suggestions or requests</li><li>
performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>
Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>
Performs as a leader and role model and maintains positive employee relations.</li><li>
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.</li><li>
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.</li><li>
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.</li><li>
Ensures proper customer service throughout the store and addresses specific customer issues.</li><li>
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.</li><li>
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.</li><li>
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.</li><li>
Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)</li><li>
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.</li><li>
Trains workers in store policies, department procedures, and job duties.</li><li>
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.</li><li>
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.</li><li>
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.</li><li>
Explains store services to potential personal and business account customers to generate additional business for the store.</li><li>
Understands the basics of store accounting.</li><li>
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>
Adheres to company policies and individual store guidelines.</li><li>
Reports to work when scheduled and on time.</li></ul>
Secondary Duties and Responsibilities:<ul><li>
Determines the motivational needs of employees and provides the appropriate environment.</li><li>
Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).</li><li>
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.</li><li>
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).</li><li>
Handles cash registers.</li><li>
Recommends cost reduction programs.</li><li>
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.</li><li>
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.</li><li>
Assists in other areas of store as needed.</li><li>
Performs other job related duties and special projects as required.</li></ul> 
Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>
Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.</li></ul>
Education and Experience:<ul><li>
High School or equivalent experience.</li><li>
Two years or more of similar or related work experience preferred.</li></ul>
Supervisory Responsibilities (Direct Reports):<ul><li>
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.</li><li>
Selects new employees and acts on employee problems.</li><li>
Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.</li></ul>
Physical Requirements:<ul><li>
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.<div><div><div><div><div><div><div>
Are you ready to smile, apply today.</div></div></div></div></div></div></div>
Employment is contingent upon the successful completion of a pre employment drug screen.</div>

<div>Additional Considerations (if any):<ul><li></li></ul>
At Hy-Vee our people are our strength. We promise &ldquo;a helpful smile in every aisle&rdquo; and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer&rsquo;s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:<ul><li>
Partnerships</li><li>
Growth mindset</li><li>
Results oriented</li><li>
Customer focused</li><li>
Professionalism</li></ul>
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:<ul><li>
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.</li><li>
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.</li><li>
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee&rsquo;s designated department or elsewhere in the store.</li><li>
Makes an effort to learn customers&rsquo; names and to address them by name whenever possible.</li><li>
Assists customers by: (examples include)<ul><li>
escorting them to the products they&rsquo;re looking for</li><li>
securing products that are out of reach</li><li>
loading or unloading heavy items</li><li>
making note of and passing along customer suggestions or requests</li><li>
performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>
Answers the telephone promptly and provides friendly, helpful service to customers who call.</li><li>
Performs as a leader and role model and maintains positive employee relations.</li><li>
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.</li><li>
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.</li><li>
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.</li><li>
Ensures proper customer service throughout the store and addresses specific customer issues.</li><li>
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.</li><li>
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.</li><li>
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.</li><li>
Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)</li><li>
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.</li><li>
Trains workers in store policies, department procedures, and job duties.</li><li>
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.</li><li>
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.</li><li>
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.</li><li>
Explains store services to potential personal and business account customers to generate additional business for the store.</li><li>
Understands the basics of store accounting.</li><li>
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.</li><li>
Adheres to company policies and individual store guidelines.</li><li>
Reports to work when scheduled and on time.</li></ul>
Secondary Duties and Responsibilities:<ul><li>
Determines the motivational needs of employees and provides the appropriate environment.</li><li>
Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).</li><li>
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.</li><li>
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).</li><li>
Handles cash registers.</li><li>
Recommends cost reduction programs.</li><li>
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.</li><li>
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.</li><li>
Assists in other areas of store as needed.</li><li>
Performs other job related duties and special projects as required.</li></ul> 
Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>
Ability to do arithmetic calculations involving fractions, decimals, and percentages.</li><li>
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.</li></ul>
Education and Experience:<ul><li>
High School or equivalent experience.</li><li>
Two years or more of similar or related work experience preferred.</li></ul>
Supervisory Responsibilities (Direct Reports):<ul><li>
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.</li><li>
Selects new employees and acts on employee problems.</li><li>
Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.</li></ul>
Physical Requirements:<ul><li>
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.</li><li>
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.</li><li>
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.</div>

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