service officer

Gargash Group

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job&rsquo;s primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 <ul>
 <li>
 Provide exceptional customer service to clients seeking automotive leasing options.
 </li>
 <li>
 Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
 </li>
 <li>
 Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
 </li>
 <li>
 Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
 </li>
 <li>
 Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
 </li>
 <li>
 Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
 </li>
 <li>
 Conduct credit checks and review financial information to assess customers' eligibility for leasing.
 </li>
 <li>
 Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
 </li>
 <li>
 Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
 </li>
 <li>
 Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
 </li>
 <li>
 Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
 </li>
 <li>
 Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
 </li>
 <li>
 Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty
 </li>
 <li>
 Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.
 </li>
 <li>
 Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.
 </li>
 <li>
 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 A minimum of 1-3 years working experience in a similar role.
 </li>
 <li>
 Proven experience in customer service or sales roles, preferably within the automotive industry
 </li>
 </ul>
 
 
</div>

Customer Service Officer

AGILE HR

Job Title: Customer Service OfficerLocation: Phase VII, DHA KarachiShift: MorningCompany: Vehicle TrackingWe&rsquo;re hiring energetic and detail-oriented individuals to join our Fleet Operations Team! You&rsquo;ll monitor vehicles via GPS, coordinate with drivers, handle alerts, and maintain fleet performance reports.Requirements:<ul><li>Bachelor&rsquo;s degree (fresh grads welcome)</li><li>0&ndash;1 year of experience in a similar role</li><li>Strong communication in English &amp; Urdu</li><li>Proficient in MS Office</li><li>Proactive and team-oriented</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

TOWN OF MOUNT PLEASANT

Community Service Officer Levels 1, 2, and 3
 
Department: Police
 Pay Grade: 106
 FLSA Status: Non-Exempt
 
JOB SUMMARY & ESSENTIAL JOB FUNCTIONS: 
Community Service Officer Level 1 – Records
 Reviews reports and reconciles UCR / SCIBRS submissions, processes expungements, assists the public by taking reports, troubleshoots a variety of calls from the public and administration; performs a variety of clerical and secretarial work in maintaining the department’s records as well as aiding the public, vendors, attorneys, and other professionals. This position works 8-hour shifts Monday - Friday when the Town is open between 8:00 a.m. – 4:30 p.m.
 
<ul>
<li>Processes reports in the department; collates, edits, and distributes reports, administrative and operational documents and related forms.</li>
<li>Migrates reports submitted through the Citizen Online Portal.</li>
<li>Maintains the department’s files, automated data systems, and record holding systems.</li>
<li>Reconciles and submits SLED validations from EIS report management system.</li>
<li>Works with the Town Prosecutor and Assistant Prosecutor in obtaining and distributing information.</li>
<li>Assists the general public and distributes police records in accordance with state law and established policy and procedures.</li>
<li>Expunges all records from the system that have been court ordered.</li>
<li>Maintains all collision report data.</li>
<li>Completes incident reports for non-violent crimes that have previously occurred.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions, posts related information in accordance with department procedures, and accepts monies from the public for reports and background checks.</li>
<li>Assists with FOIA requests as needed.</li>
<li>Provides reports to governmental offices (DSS, Homeland Security, FBI NICS, etc.)</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 2 - Patrol
 Performs routine and specialized community service duties including responding to all non-emergency calls and traffic collisions and providing support functions to operations of the police department. This position is designed to introduce policing with the intent to train to become a police officer. Accordingly, one may stay in this position a maximum of 3 years or, if not eligible to become a police officer based on age requirements, within one year of age eligibility. This position works 8-hour shifts, including nights, weekends, and holidays. Position considered essential and must remain at the station through any natural disaster when ordered by the Chief of Police
 
<ul>
<li>Operates department fleet vehicles</li>
<li>Performs traffic control and parking enforcement functions.</li>
<li>Performs various administrative duties including the preparation of detailed written incident reports and other reports as necessary.</li>
<li>Responds to and investigates non-in progress calls for service and minor traffic accidents without injuries.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Performs duties at a crime scene as directed by superior officers.</li>
<li>Supports Patrol Operations by performing various functions, such as, picking up paperwork, getting ice for meetings, lunch for large groups, etc.</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 3 - NCIC
 Responsible for the 24-hour operation of the NCIC terminal located at the Mount Pleasant Police Department; receiving, entering, and retrieving information from the NCIC terminal; receiving non-emergency administrative calls that will be transferred or entered into our CAD system for dispatch; aiding the public when necessary to assist the Records Specialists during busy times. This position works either a set 8-hour shift Monday – Friday or 12-hour shifts during the weekend with the option to “float” two 8- hour shifts between Monday – Friday, depending on shift availability at the time of hire.
 
<ul>
<li>Continuously monitors, enters, clears, locates, cancels, second party checks, and modifies wanted persons, missing persons, articles, guns, vehicles, and license plates in the NCIC database and the records management system (EIS).</li>
<li>Maintains, disseminates, controls, and enters warrants into the NCIC database.</li>
<li>Responds and disseminates information to government and various law enforcement agencies upon requests.</li>
<li>Receives, responds, and handles both urgent and routine hits (YR/YQ) relating to wanted persons, articles, vehicles, and guns.</li>
<li>Correctly reads, understands, and communicates the contents of a NCIC III criminal history for use in packages, officer safety issues, crime enhancements, and other processes requiring NCIC restricted information.</li>
<li>Collects disseminates, and files all necessary paperwork to support NCIC documents.</li>
<li>Enters non-emergency calls into CAD as necessary.</li>
<li>Performs monthly validations of NCIC records.</li>
<li>Monitors police radio traffic and assist officers when requested on the Records administrative channel.</li>
<li>Handles FBI NICS correspondence that comes across the NCIC terminal.</li>
<li>Provides RAP and DMV Information to officers, clerk of court and the town attorney.</li>
<li>Handles officers court docket request in preparation for court their respective court dates.</li>
<li>Provides Clerk of Court and Town Solicitor with NCIC information as needed.</li>
<li>Assists with incoming phone calls, routing calls or taking messages.</li>
<li>Attains NCIC certification within 6 months of hire.</li>
</ul>
MINIMUM REQUIREMENTS TO PERFORM WORK: 
<ul>
<li>High School diploma or GED;</li>
<li>CJIS certification required upon hire.</li>
<li>Valid South Carolina driver’s license (only for CSO 2 – Patrol)</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Knowledge of South Carolina Laws, the U.S. Constitution, the Town ordinances and NCIC policies, practices, and procedures;</li>
<li>Skill in the use of CAD and telephone system after proper training.</li>
<li>Skill in the use of oral and written communication;</li>
<li>Skill in data processing and being well organized.</li>
<li>Ability to manage multiple tasks in a detailed and effective manner.</li>
<li>Ability to deal with contacts in a tactful manner.</li>
<li>Ability to prioritize tasks in an effective manner.</li>
<li>Skill in the use of common sense to determine the most appropriate response to emergency situations; (only CSO 2 – Patrol)</li>
<li>Ability to deal with disgruntled or violent members of the public in a safe and tactful manner; Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
<li>Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
</ul>
PHYSICAL REQUIREMENTS: 
While performing the duties of this job, the employee is regularly required to talk or hear.
 Specific vision abilities required by this job include close vision, distance vision, usage of
 computers and reading.
 
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
 
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
 
The work requires some agility and physical strength, such as pushing a disabled car or walking over rough terrain or standing/walking for extended periods of time. Occasionally, work may require lifting heavy objects and carrying them (up to 60lbs). There may be a need to stretch and reach to retrieve materials. (only CSO 2 – Patrol)
 
Specific vision abilities required by this job are those required to possess a valid South Carolina driver’s license. (only CSO 2 – Patrol)
 
WORK ENVIRONMENT: 
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. (only CSO 1 – Records and CSO 3 – NCIC)
 
The work environment involves a high degree of individual tolerance to combinations of extremely unpleasant elements, such as those listed above or mental stress from constant conflicting urgent time and attention demands of the utmost priority. The nature of the physical environment may be such that the employee's personal well-being and/or safety is subject to being compromised from the environment and traffic conditions. The majority of work occurs outside in all types of weather conditions. (only CSO 2 – Patrol)
 
To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Community Service Officer - Police

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Senior Customer Service Officer &ndash; Medical Call Center (MCC) - (MNGHS)
 
 
 
 
 
 
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a
 
 &ldquo;Senior Officer &ndash; Medical Call Center (MCC)&rdquo;,
 
 to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, requests, and complaints, ensure prompt and effective resolution while maintain a high level of customer satisfaction. As a senior officer you will also act as a mentor and provide guidance to junior team members and new joiners onboarding, fostering a positive collaborative team environment in accordance with the company&rsquo;s and department code of conduct and policies &amp; procedures and participate and assists in department activities and tasks as and when requested.
 
 
 
 
 
 
 Your Role:
 
 
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
 </li>
 <li>
 Handle complex customer inquiries, complaints, and escalations.
 </li>
 </ul>
 
 
 
 Problem-solving and Issue Resolution:
 
 
 
 <ul>
 <li>
 Analyse and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills, by following the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
 </li>
 </ul>
 
 
 
 Product Knowledge:
 
 
 
 <ul>
 <li>
 Develop and maintain a comprehensive understanding of the organization&rsquo;s products or services, including features, table of benefits, terms, and conditions&hellip;etc.
 </li>
 <li>
 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members.
 </li>
 </ul>
 
 
 
 Team Collaboration:
 
 
 
 <ul>
 <li>
 Collaborate with team members, supervisors/team leaders, and other departments to share knowledge, seek assistance and provide feedback on customer issues.
 </li>
 </ul>
 
 
 
 Escalation Management:
 
 
 
 <ul>
 <li>
 Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
 </li>
 </ul>
 
 
 
 Customer Satisfaction and Quality Assurance:
 
 
 
 <ul>
 <li>
 Strive to achieve and exceed customer satisfaction and key performance indicators (KPIs) targets by delivering exceptional customer service through maintaining adherence to SLAs and KPIs and a positive customer experience tend to participate in quality assurance activities and feedback upon requested to ensure adherence to service standards and identify areas of improvement.
 </li>
 </ul>
 
 
 
 Process Improvement:
 
 
 
 <ul>
 <li>
 Support and collaborate in identifying opportunities for process improvement and provide suggestions to enhance efficiency and effectiveness of customer service operations, by being updated on industry best practices and trends and following the company and department policies ad procedure and ensure code of conduct is always applied.
 </li>
 </ul>
 
 
 
 Adaptability and Resilience:
 
 
 
 <ul>
 <li>
 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus.
 </li>
 <li>
 Excellent interpersonal and verbal and written communication skills (Arabic would be an advantage)
 </li>
 <li>
 Strong problem-solving and critical thinking skills and abilities
 </li>
 <li>
 Ability to handle high volume of calls and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using customer service software, systems, and any other relevant tools.
 </li>
 <li>
 Computer Literacy is required.
 </li>
 <li>
 Ability to work flexible hours /shift base, including evening, overnight, weekend, and holidays as per the business requirements
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2-3 years proven experience in a customer service role, preferably in a contact center or call center environment. Experience in the insurance and healthcare industry is a plus.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Senior Customer Service Officer

Virtu Thinko

ObjectivesThe Client Service team will provide information and answers to customers in response to inquiries about all banking products and services (including electronic banking products), as well as assist clients with all specific needs. The team will receive, review, process, and complete all client requests, queries, and complaints. The client service team manages the workflow of all operational client contacts; comprehensive management for inward and outward communication, including any bottlenecks.Acting as a single entry point to clients where the team focuses on queries and the ability to on on-spot replies, managing process requests with speed and efficiency.The client services team aims to simplify workflow processes and build service quality for clients.Direct Responsibilities1. Manage internal &amp; external client inquiries&middot; Ensure all requests and activities of the team are logged in the HOBART tracking tool&middot; Monitor and ensure resolution of all internal &amp; external client requests, mainly related but not limited to payments and general inquiries.&middot; Escalate requests on a need basis to required departments in a precise/ neat manner.&middot; Manages client's daily requests: answering questions/queries/concerns, providing document requirements, statements, status updates, etc&middot; Reports incidents and participates in the resolution of incidents/complaints.&middot; Initiate and maintain an excellent client relationship and ensure satisfaction level.&middot; Understanding the client's business and collaborating on providing beneficial operational solutions to the clients.2. Manage client communication flow and knowledge banking related matters&middot; Contact client on need basis to obtain further information for all types of requests.&middot; Understand and be proficient on all BANKP Banking products&rsquo; functions and features&middot; Inform all impacted parties on any Banking products related issues on a timely and professional manner&middot; Be part of promotional activities of banking products, as necessary3. Participate in client service related projects on behalf of Client Service MEA4. Contribute to team KPIs for business sponsors and internal management on a regular basis5. Abide by department procedures and global/Regional/local SOP&rsquo;s6. Responsible for logging incidents and customers complaints as per standard procedures5. Competencies, Experiences, and SkillsEducation<ul><li>Bachelor's degree</li></ul>Prior Work Experience&middot; 1 to 2 Years of experience, preferably in the field of customer service or operations team with a desire for client facing roleSkills&middot; Comply with the procedures, work independently and work through to completion&middot; General knowledge of Banking products and services&middot; Excellent knowledge of payment and operational processes&middot; Knowledge of MS Office is required to operate swiftly on daily basis&middot; Strong communication skills to communicate with internal and external clients&middot; Team player, handling daily work pressure (tight deadlines, Quick TAT)&middot; Self-motivated to work independently with minimum dependence on others&middot; Highly developed sense of integrity and commitment to customer satisfaction<ul><li>Be flexible on working hours and working days</li><li>Fluent in English</li></ul>Other language(s) &ndash;Arabic, French, HindiJob Types: Full-time, Temporary, Contract Contract length: 4 monthsPay: BD500.000 - BD600.000 per monthLocation:<ul><li>Manama (Preferred)</li></ul>

Client Service Officer

CITY OF FREMONT

To be considered for this or any position with our organization, candidates must complete and submit an official City of Fremont Application for Employment, available through the City&rsquo;s official website (https://fremontne.gov/jobs). If you are viewing this posting through any other website (Indeed, ZipRecruiter, etc.), please visit our website to submit your application. COMMUNITY SERVICE OFFICERPay Range: $21.86 - $30.76NATURE OF WORKThis position is responsible for municipal law enforcement work in a non-sworn class within the police department. The Community Service Officer shall perform enforcement procedures related to city codes dealing with animal control, parking and vehicle ordinance, health and safety ordinances and with assisting with the storage and disposal of police property and evidence.Work will include picking up stray and injured animals and arranging for their care and conducting investigations into animal bites, animal abuse/neglect and inspections of commercial animal establishments, Work will also include notifying citizens of violations of city ordinances dealing with parking, junk, weeds, health and safety. Additionally, Community Service Officers will be required to work with certified police officers in the enforcement of the all-city ordinances, as well as other duties as assigned. The incumbent must be able to act without direct supervision and exercise independent judgment in meeting both routine and emergency situations. Work is performed under the supervision of the Community Service Supervisor who in return works under the direction of a police administratorInstructions are received based upon the type of assignment and situation at the time. Working a scene or situation with either an Investigator or Patrol Officer, CSOs will work in conjunction with and at the direction of those sworn staff.ESSENTIAL FUNCTIONS: The following examples of work are illustrative only and are not intended to be all inclusive:<ul><li>Serves as a linkage person between the department and other city agencies/departments in enforcing codes/ordinances; may write citations for code violations.</li><li>Assists sworn officers by monitoring and enforcing city ordinances on parking violations including overtime, abandoned vehicles, handicapped parking; junk vehicles, nuisance and junk properties, unsanitary homes or businesses and all other city ordinance violations dealing with health safety and quality of life in the city. Also acts as liaison with area towing companies and manages city impound lot.</li><li>On an assigned basis, assists the Evidence Technician by receiving, storing, and disposing of property and evidence and maintaining the chain of evidence, maintaining records of property and evidence.</li><li>Maintains complete and accurate records and prepares reports as directed.</li><li>When available, assists customers of the police department at the front window by relying on information to help the customer get the service that they need.</li><li>Rolls fingerprints for police department customers that have paid for law enforcement fingerprinting.</li><li>Assists zoning department when necessary.</li><li>Serves as a crime scene technician involving processing of crime scene, providing officer drawings, taking photographs, fingerprinting, and constructing diagrams, when necessary, at the direction of the Evidence Technician or other department supervisor.</li><li>Responds to calls from the public, the police department, or others, picks up or captures animals that are stray or injured, and transports them to the designated shelter.</li><li>Cleans and disinfects kennels, cages, and shelter facilities according to schedule or as needed to maintain a safe and healthy environment for the animals, staff, and public.</li><li>Cares for animals in the immediate capture or recovery prior to being placed at the shelter.</li><li>Works with the city contracted company for the housing of animals in accordance with city ordinance and state law.</li><li>Informs and instructs pet owners on good care and sanitation for their pets; facilitates the expedient return of pets to pet owners.</li><li>Pursues and investigates cases of animal neglect, abuse, or overpopulation; notifies the Nebraska Department of Health and Human Services regarding unhealthy situations regarding household with children or elderly occupants.</li><li>Operates a light truck to patrol the community, transports animals, and supplies; maintains live trap program.</li><li>Maintains a variety of records on the animals housed and operates personal computer to record the records kept on the same, prepares reports, tracks occurrences of animal issues, identifies possible cases of chronic abuse or neglect; coordinates with City Prosecutor regarding cases requiring legal action with respect to animals.</li><li>Notifies owners of stray animals found bearing license tags or identification; collects feed and fines in accordance with Department policy.</li><li>Maintains regular attendance and punctuality on the job.</li></ul>DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS<ul><li>Ability to obtain knowledge of departmental procedures, rules and regulations.</li><li>Ability to obtain knowledge of street layout and geography of the City.</li><li>Some knowledge of applicable federal, state, and local laws and ordinances.</li><li>Some knowledge of modern law enforcement practices and methods.</li><li>Ability to deal firmly and courteously with the public.</li><li>Ability to communicate effectively, both orally and in writing.</li><li>Ability to maintain required records and to prepare reports,</li><li>Ability to operate a personal computer and to operate a computer-aided dispatch program.</li><li>Ability to meet such physical requirements as may be established by the City.</li><li>Ability to operate both audio and video recording equipment.</li><li>Ability to handle animals in a calm and effective manner.</li><li>Ability to act without direct supervision and exercise independent judgment in meeting both routine and emergency situations.</li><li>Ability to understand, interpret and communicate code requirements thoroughly and accurately.</li><li>Ability to establish and maintain an effective working relationship with City officials, City employees and the general public.</li><li>Proven ability to maintain confidentiality of work-related information in a professional manner</li><li>Ability to read City maps.</li><li>Ability to deal with stressful situations involving the need to make discretionary decisions based on information at hand.</li><li>Ability to follow oral and written directions.</li><li>Ability to work with minimal supervision.</li><li>Ability to learn computer applications.</li><li>Ability to hear, talk, walk significant distances, bend, stoop, stand, sit, ride and kneel.</li><li>Ability to operate general office equipment, such as photocopier, scanner, voice mail systems and personal computers, and lift or move 50 lbs. by self.</li><li>Ability to perform repetitive motion (keystroke) for prolonged periods.</li><li>Ability to travel from site to site working in inclement weather.</li><li>Ability to work in the capacity of an emergency Dispatcher.</li></ul>MINIMUM QUALIFICATIONS<ul><li>High school graduate or equivalent.</li><li>Valid Nebraska Operator&rsquo;s License and good driving record.</li><li>Must have computer/word processor experience and be able to prepare and file his or her own correspondence.</li><li>Pass background check and any required physical exam.</li></ul>PREFERRED EDUCATION AND EXPERIENCE<ul><li>Some Law Enforcement-related experience</li><li>Previous course of work or experience within the care or handling of pets or farm animals</li><li>CPR certification</li><li>Emergency Dispatch experience</li></ul>WORKING ENVIRONMENT <ul><li>Work is generally performed in a standard office setting or building facility with normal conditions of heat, humidity, fumes, odors, or dust.</li><li>But will regularly involve driving and working in a variety of weather conditions outside.</li><li>Work also involves exposure to various hazards involving animal bites, exposure to diseases and parasites carried by animals; as well as walking, stooping, bending and moderately heavy lifting.</li><li>Work involves considerable interdepartmental and public contact; dealing with members of the public who may be agitated or emotionally frustrated.</li></ul>Job Type: Full-timePay: $21.86 - $30.76 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>457(b)</li><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Military leave</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Community Service Officer (CSO)

ruya

<div>
 
 The Customer Service Officer&rsquo;s primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer&rsquo;s query / issue and communication around this.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer&rsquo;s needs.
 </li>
 <li>
 Take ownership of providing resolution to customers
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
 </li>
 <li>
 Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
 </li>
 <li>
 Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
 </li>
 <li>
 Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
 </li>
 <li>
 Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
 </li>
 <li>
 Participating in regular performance reviews and actively seeking feedback for improvement.
 </li>
 <li>
 Understanding clients&rsquo; financial needs and address at the same time, educating customers about our products and services offered and to cross sell bank products to the customers if required.
 </li>
 </ul>
</div>

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