service officer

City of Albany, OR

<div><div><div><h2 class="jobSectionHeader">General Description</h2></div>
<div>Join Our Team as a Community Service Officer 
Serve, Support, and Strengthen Your Community
The City of Albany is seeking a dedicated, community-minded professional to join our Police Department as a Community Service Officer. In this dynamic, customer-service&ndash;focused role, you&rsquo;ll support public safety by enforcing city codes, assisting with traffic control, responding to community concerns, and providing vital non-sworn support to officers and staff. If you thrive in a fast-paced environment, enjoy working both in the field and in the office, and are committed to delivering exceptional service to the public, this position offers a meaningful opportunity to make a direct impact on the quality of life in our community.
As a key representative of the Police Department, you will help resolve neighborhood issues, conduct investigations, support crime scenes, handle animal control duties, and assist with a wide range of essential city functions. We&rsquo;re looking for someone who demonstrates integrity, sound judgment, strong communication skills, and a commitment to the City&rsquo;s mission, vision, and values.
Whether you&rsquo;re beginning your public safety journey or preparing for a future as a sworn officer, this role offers meaningful work, professional development, and the chance to make a direct impact on the quality of life in our community. If you're ready to contribute to a high-performance team, engage with community members, and build a strong foundation for a law enforcement career, we encourage you to apply.<div>
** This role offers valuable, hands-on experience and a strong foundation for those planning to pursue a career as a sworn Police Officer, 
providing practical exposure that supports your path into law enforcement. **</div><div></div><div> 
Salary Incentives: The following shall be applied to base salary upon hire as applicable/assigned:</div><ul><li><div>
3% incentive for Spanish Intermediate Level</div></li><li><div>
5% incentive for Spanish Advanced Level</div></li><li><div>
3% incentive for Associate's degree</div></li><li><div>
6% incentive for Bachelor's degree or higher</div></li></ul> 
Benefits include:<ul><li>
Excellent medical, vision and dental (Download PDF reader)benefit package for the employee and qualified family members with low monthly out-of-pocket cost. (Download PDF reader) Currently, the employee-paid premium is approximately $56 per month for employee-only coverage up to a max of $140 per month for family coverage.</li><li>
City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses. Currently, the annual contribution is $1,000 for employee-only and $2,000 for employee plus dependent(s).</li><li>
Paid time off:<ul><li>
18 hours of vacation leave per month, with progressive increases based on years of service.</li><li>
8 hours of sick leave per month</li></ul></li><li>
Excellent retirement benefits:<ul><li>
City-paid participation in the Oregon Public Employee Retirement System (OPSRP and IAP)</li><li>
City-paid contribution (2.5%) into pre-tax deferred compensation plan</li></ul></li><li>
In addition, other benefits such as education reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses.</li></ul> 

Additional information about this position can be found in the Job Description. 
Candidates must meet all qualifications and requirements listed in the Job Description linked to above. 
<div>
We will begin reviewing applications on Monday, December 8. 
Applications received after Sunday, December 7 will be considered only as needed.</div><div>
This position is open until filled and may close at any time after the initial review without further notice.</div></div>
<div><h2 class="jobSectionHeader">Essential Functions/Duties &amp; Responsibilities</h2></div>
<div>This position is responsible for perform a wide range of duties in support of in the interpretation and enforcement of adopted codes and related rules and regulations, includes animal control, traffic control, and minor traffic crash investigation; and performs related work as required.
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.<ul><li>
Responds to complaints of reported City Code violations relating to signing, nuisances, animals, noise, garbage dumping, alarms, abandoned vehicles, or other code-related matters. Conducts field investigations of potential violations; gathers evidence; questions or interviews complainants, witnesses, and suspects; compares facts to code requirements; makes findings; and issues warnings; correction notices, or citations. Enforces disabled parking ordinances and statutes as approved by the Police Chief.</li><li>
Takes reports from victims of crimes where there are no significant leads or identifiable suspects and where immediate investigative follow-up is not needed.</li><li>
Reports may include, but are not limited to, stolen autos, runaway juveniles, bike thefts, thefts from vehicles, vandalism, and City code violations.</li><li>
Assists with traffic control at traffic collisions. Facilitates the exchange of information on non-injury traffic collisions. Responds to traffic hazards and disabled vehicles.</li><li>
Performs animal apprehension, transport, rescue, and control work.</li><li>
Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services.</li><li>
Transports victims, witnesses, and equipment as needed. Picks up and processes found property. Provides logistical support at crime scenes.</li><li>
Coordinates with other department units; City Planning, Building, and related departments; prosecuting attorneys; and other staff or agencies as needed.</li><li>
Reviews cases being prepared for trial with emphasis on the evidentiary and legal issues crucial to successful prosecution. Prepares detailed reports of activities and investigations made; consults with prosecutors and prepares case reports for court action; testifies in court.</li><li>
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.</li><li>
Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City&rsquo;s mission, vision, and values. Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.</li><li>
Serves as a member of various City committees as assigned.</li><li>
Assists other staff in the performance of their duties as assigned and may provide training and orientation to newly assigned personnel.</li><li>
Maintains regular job attendance and adherence to working hours.</li><li>
Operates a motor vehicle safely and legally.</li><li>
Performs other related duties as required/assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Supervision/Lead Work Exercised</h2></div>
<div>Works under the supervision of the Community Resource Unit Lieutenant.
This is a non-supervisory position. Lead work/coordination of work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.</div>
<div><h2 class="jobSectionHeader">Qualifications &amp; Requirements</h2></div>
<div><div>Education &amp; Experience 
A high school diploma or its equivalent 
and 
two years of customer service experience. 
Or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. 
 
Preference may be given for bilingual skills. 
 
Special Requirements</div><ul><li>
Must pass a thorough background investigation and integrity interview including criminal history and driving check. Records of felony convictions or disqualifying criminal histories are prohibited.</li><li>
Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City&rsquo;s driving standards.</li><li>
Must be available to work all shifts, weekends, and holidays as needed.</li><li>
The individual shall not pose a direct threat to the health or safety of themselves or others.</li></ul><div> 

Knowledge, Skills &amp; Abilities 
Knowledge of: the use of computers including word processing and specialized software; motor vehicle; phone; mobile or portable radio; copy and fax machines; sound or distance measuring equipment; and any other related equipment and tools. 
 
Skill in: operating modern office equipment including computer equipment and specialized software application programs; motor vehicles; defensive tools; radio communication equipment; and operation of listed tools and equipment used. 
 
Ability to: learn the applicable laws, ordinances, and department rules and regulations; communicate effectively orally and in writing; prepare, write, organize, and maintain reports; testify in court in an objective, concise, and professional manner; handle stressful situations and effectively deal with difficult or angry people; effectively and safely deal with animal complaints which may include dangerous, injured, or dead animals that are a threat to public safety, proper use of animal control equipment, handle junk and trash complaints, process and enforce abandoned vehicle codes, enforcement principles and police operations, community policing concepts, community resources; communicate effectively, verbally and in writing; understand and carry out written and oral instructions; establish and maintain effective working relationships with employees, other departments, and the public.</div>
Work Environment 
In the performance of the job duties, the employee will be working both in the office and in field settings. Outdoor work is required in the investigation of various code violations and other matters. Certain duties could place the employee in contact with biohazards such as blood or other bodily fluids, chemicals, or controlled substances. The employee will usually work outside in a broad range of weather conditions and will occasionally work in an office setting. Duties performed in an office environment are under usual office working conditions. The noise level in the work area is typical of most office environments, with telephones, interruptions, and background noises. The noise level in the outside work environment is usually moderately noisy. Occasional travel includes local and regional meetings, and regular visits to work sites that may contain chemicals, machinery, or heavy equipment. This position may regularly be required to work evenings and weekends.
Physical Demands 
The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Detailed information may be available in a supplemental Job Task Analysis document.
Tools &amp; Equipment Used 
In the performance of job duties, the employee will use police radios, mobile data computer, motor vehicle; digital camera; multi-line phone system; cellular phone; various computer systems with associated software; copy and fax machines; and other office related tools.
Safety Equipment: This is not an exhaustive list. Hearing protection (including earmuffs), safety glasses, gloves (nitrile, latex, leather), hardhat, knee pads, dust masks, traffic cones, safety vest, fall-restraint equipment when required. Develops safe work habits and contributes to the safety of self, co-workers, and the public.</div> 

</div><div></div><div><div>_______________________________________
The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.</div></div></div>

Community Service Officer

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

An Nafay Associates

Job Description:Resolve customer complaints and warranty cases received by phone &amp; WhatsApp. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by WhatsApp of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Assign jobs to field technicians7. Track technical staff for resolution of the complains8. Arrangements of required parts for complaints9. Collection of payments received by technical field staff10. Excellent customer service skills11. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude12. Minimum qualification Intermediate13. Proficient in MS Office applications (Word &amp; Excel)Note: This position is for male applicants only.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthExperience:<ul><li>After Sales Service Representative: 2 years (Required)</li></ul>Location:<ul><li>Korangi (Preferred)</li></ul>Work Location: In person

CUSTOMER SERVICE OFFICER

TOWN OF MOUNT PLEASANT

Community Service Officer Levels 1, 2, and 3
 
Department: Police
 Pay Grade: 106
 FLSA Status: Non-Exempt
 
JOB SUMMARY & ESSENTIAL JOB FUNCTIONS: 
Community Service Officer Level 1 – Records
 Reviews reports and reconciles UCR / SCIBRS submissions, processes expungements, assists the public by taking reports, troubleshoots a variety of calls from the public and administration; performs a variety of clerical and secretarial work in maintaining the department’s records as well as aiding the public, vendors, attorneys, and other professionals. This position works 8-hour shifts Monday - Friday when the Town is open between 8:00 a.m. – 4:30 p.m.
 
<ul>
<li>Processes reports in the department; collates, edits, and distributes reports, administrative and operational documents and related forms.</li>
<li>Migrates reports submitted through the Citizen Online Portal.</li>
<li>Maintains the department’s files, automated data systems, and record holding systems.</li>
<li>Reconciles and submits SLED validations from EIS report management system.</li>
<li>Works with the Town Prosecutor and Assistant Prosecutor in obtaining and distributing information.</li>
<li>Assists the general public and distributes police records in accordance with state law and established policy and procedures.</li>
<li>Expunges all records from the system that have been court ordered.</li>
<li>Maintains all collision report data.</li>
<li>Completes incident reports for non-violent crimes that have previously occurred.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions, posts related information in accordance with department procedures, and accepts monies from the public for reports and background checks.</li>
<li>Assists with FOIA requests as needed.</li>
<li>Provides reports to governmental offices (DSS, Homeland Security, FBI NICS, etc.)</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 2 - Patrol
 Performs routine and specialized community service duties including responding to all non-emergency calls and traffic collisions and providing support functions to operations of the police department. This position is designed to introduce policing with the intent to train to become a police officer. Accordingly, one may stay in this position a maximum of 3 years or, if not eligible to become a police officer based on age requirements, within one year of age eligibility. This position works 8-hour shifts, including nights, weekends, and holidays. Position considered essential and must remain at the station through any natural disaster when ordered by the Chief of Police
 
<ul>
<li>Operates department fleet vehicles</li>
<li>Performs traffic control and parking enforcement functions.</li>
<li>Performs various administrative duties including the preparation of detailed written incident reports and other reports as necessary.</li>
<li>Responds to and investigates non-in progress calls for service and minor traffic accidents without injuries.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Performs duties at a crime scene as directed by superior officers.</li>
<li>Supports Patrol Operations by performing various functions, such as, picking up paperwork, getting ice for meetings, lunch for large groups, etc.</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 3 - NCIC
 Responsible for the 24-hour operation of the NCIC terminal located at the Mount Pleasant Police Department; receiving, entering, and retrieving information from the NCIC terminal; receiving non-emergency administrative calls that will be transferred or entered into our CAD system for dispatch; aiding the public when necessary to assist the Records Specialists during busy times. This position works either a set 8-hour shift Monday – Friday or 12-hour shifts during the weekend with the option to “float” two 8- hour shifts between Monday – Friday, depending on shift availability at the time of hire.
 
<ul>
<li>Continuously monitors, enters, clears, locates, cancels, second party checks, and modifies wanted persons, missing persons, articles, guns, vehicles, and license plates in the NCIC database and the records management system (EIS).</li>
<li>Maintains, disseminates, controls, and enters warrants into the NCIC database.</li>
<li>Responds and disseminates information to government and various law enforcement agencies upon requests.</li>
<li>Receives, responds, and handles both urgent and routine hits (YR/YQ) relating to wanted persons, articles, vehicles, and guns.</li>
<li>Correctly reads, understands, and communicates the contents of a NCIC III criminal history for use in packages, officer safety issues, crime enhancements, and other processes requiring NCIC restricted information.</li>
<li>Collects disseminates, and files all necessary paperwork to support NCIC documents.</li>
<li>Enters non-emergency calls into CAD as necessary.</li>
<li>Performs monthly validations of NCIC records.</li>
<li>Monitors police radio traffic and assist officers when requested on the Records administrative channel.</li>
<li>Handles FBI NICS correspondence that comes across the NCIC terminal.</li>
<li>Provides RAP and DMV Information to officers, clerk of court and the town attorney.</li>
<li>Handles officers court docket request in preparation for court their respective court dates.</li>
<li>Provides Clerk of Court and Town Solicitor with NCIC information as needed.</li>
<li>Assists with incoming phone calls, routing calls or taking messages.</li>
<li>Attains NCIC certification within 6 months of hire.</li>
</ul>
MINIMUM REQUIREMENTS TO PERFORM WORK: 
<ul>
<li>High School diploma or GED;</li>
<li>CJIS certification required upon hire.</li>
<li>Valid South Carolina driver’s license (only for CSO 2 – Patrol)</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Knowledge of South Carolina Laws, the U.S. Constitution, the Town ordinances and NCIC policies, practices, and procedures;</li>
<li>Skill in the use of CAD and telephone system after proper training.</li>
<li>Skill in the use of oral and written communication;</li>
<li>Skill in data processing and being well organized.</li>
<li>Ability to manage multiple tasks in a detailed and effective manner.</li>
<li>Ability to deal with contacts in a tactful manner.</li>
<li>Ability to prioritize tasks in an effective manner.</li>
<li>Skill in the use of common sense to determine the most appropriate response to emergency situations; (only CSO 2 – Patrol)</li>
<li>Ability to deal with disgruntled or violent members of the public in a safe and tactful manner; Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
<li>Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
</ul>
PHYSICAL REQUIREMENTS: 
While performing the duties of this job, the employee is regularly required to talk or hear.
 Specific vision abilities required by this job include close vision, distance vision, usage of
 computers and reading.
 
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
 
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
 
The work requires some agility and physical strength, such as pushing a disabled car or walking over rough terrain or standing/walking for extended periods of time. Occasionally, work may require lifting heavy objects and carrying them (up to 60lbs). There may be a need to stretch and reach to retrieve materials. (only CSO 2 – Patrol)
 
Specific vision abilities required by this job are those required to possess a valid South Carolina driver’s license. (only CSO 2 – Patrol)
 
WORK ENVIRONMENT: 
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. (only CSO 1 – Records and CSO 3 – NCIC)
 
The work environment involves a high degree of individual tolerance to combinations of extremely unpleasant elements, such as those listed above or mental stress from constant conflicting urgent time and attention demands of the utmost priority. The nature of the physical environment may be such that the employee's personal well-being and/or safety is subject to being compromised from the environment and traffic conditions. The majority of work occurs outside in all types of weather conditions. (only CSO 2 – Patrol)
 
To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Community Service Officer - Police

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

Andaz

<div><div>Summary<div><div><div>
As a Guest Service Officer - Reservation, you are responsible for providing professional and customer-focused service to our guests, ensuring a memorable Andaz experience. You are expected to contribute positively towards the smooth and efficient day-to-day operation of the reservation department and guest services to successfully achieve departmental goals.</div></div> 
</div></div><div>
Qualifications<div><div><div>
Diploma/qualification in Hospitality or Tourism Management 
Excellent English communications on both verbal and writing skills 
Well versed with Opera system are beneficial</div></div></div></div></div>

GUEST SERVICE OFFICER-RESERVATIONS

City of Brookings

<div>Position Closes 12-17-25
Job Type: Part - Time, Non - Exempt
Department: Police
PT Grade E
Wage $18.75-$21.75/hr 
Animal experience required.
Schedule primarily weekday afternoons 2:45 pm - 7:45 pm, and every other weekend Saturday 10 am - 6 pm and Sunday 11 am - 6 pm. Opportunity to work mornings during the summer. 
General Statement of Duties
Serves at the pleasure of and under the direction of the Chief of Police, under general supervision of the Patrol Lieutenant and the Community Service Officer Supervisor. Is responsible for the participation in the timely and efficient delivery of parking enforcement, animal control, and minor civil and traffic control services to the citizens of Brookings. The position is a year round position that will primarily consist of weekends and possibly holidays but may require working various shifts and workdays as assigned including day and evening shifts. The position handles low priority calls which do not require an armed, sworn Police Officer. 
Typical Duties and Responsibilities<ul><li>
Conducts investigations as needed involving, animal complaints, city parking code violations and other matters of daily business; gathers and preserves evidence; obtains statements from all persons connected with investigations; issues citations where applicable and completes all necessary forms and paperwork as required.</li><li>
Responds to calls for service for animal control, parking complaints and traffic hazards received from citizens and takes necessary actions as appropriate; patrols all areas of the City during their assigned shift.</li><li>
Patrol park systems, trails and special events to make presence known.</li><li>
Completes reports, issues citations to violators as required; submits all reports, statements and other necessary paperwork for filing of charges and prosecuting offenders; testifies in court as required.</li><li>
Direct traffic in and around the scenes of major crimes, traffic accidents, funeral processions or any other disruption to the normal flow of traffic.</li><li>
Represent the department in public relations activities, public educational forums and other functions as required.</li><li>
Attend various workshops, training and seminars as deemed necessary and/or appropriate.</li><li>
Maintain positive relationship and communicate regularly with the Humane Society.</li><li>
Perform all duties in a manner consistent with the safe practices and policies established by the City of Brookings and the Brookings Police Department.</li></ul>
Brief Description of Operational Duties<ul><li>
Operates, maintains, and cleans the City Animal Shelter.</li><li>
Feeds and cares for animals housed at the Shelter.</li><li>
Conducts routine patrols, responds to public complaints, and investigates possible violations of Animal Control and Parking ordinances.</li><li>
Captures and impounds domestic and wild animals that are at large and in violation of laws and ordinances.</li><li>
Observe areas of alleged violations and interview available witnesses to determine if laws are being violated</li><li>
Inform persons perpetrating inhumane acts of laws and penalties for violations. Issue citations to violators.</li><li>
Aid animals in distress.</li><li>
Remove animals from inhumane conditions and drive vehicle to transport animals and to provide shelter for treatment and care</li><li>
Inspect establishments, housing or exhibiting animals to ascertain compliance with local laws and ordinances.</li><li>
Advises animal owners of applicable City Ordinances.</li><li>
Maintains records of animals brought into the Shelter.</li><li>
Responsible for money and receipts.</li><li>
Aids and assists law enforcement when requested.</li><li>
Performs other related duties as may be required.</li><li>
Transport animals to Humane Society</li><li>
Assists City Police with traffic control functions for funeral processions, traffic incidents, and temporary road closures or as directed.</li><li>
Responds to traffic/road hazard complaints, conducts necessary traffic control, and makes necessary notifications.</li><li>
Conducts security checks on residences placed on the vacation home list.</li><li>
Receives reports and files necessary documentation for reports of lost property or incidents that are civil in nature.</li></ul>
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Education and/or Experience<ul><li>
Graduation from a high school or possession of GED certificate or equivalent.</li><li>
Experience caring for and handling domestic and wild animals preferred.</li><li>
Ability to pass background check.</li><li>
Possession of current, valid driver&rsquo;s license with acceptable driving record.</li></ul>
Language Skills<ul><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Ability to write routine reports, correspondence and inter-departmental communications.</li><li>
Ability to speak effectively before groups of citizens or employees.</li></ul>
Mathematical Skills<ul><li>
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li><li>
Ability to perform these operations using units of American money and weight measurement, volume, and distance.</li></ul>
Reasoning Ability<ul><li>
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.</li></ul>
Certifications, Tests and Examinations<ul><li>
Successful competition on written and/or oral interviews.</li><li>
Possession of a valid Driver's License or ability to obtain one upon appointment and an acceptable driving record.</li><li>
Medical examinations.</li><li>
First Aid and CPR certification or ability to obtain certification within one year of appointment.</li><li>
Rabies vaccination</li><li>
Taser Certification</li><li>
Other such examinations as deemed necessary by the City.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk or hear.</li><li>
The employee is regularly required to sit and frequently is required to stand and walk.</li><li>
The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.</li><li>
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.</li><li>
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Eyesight correctable to at least 20/40 in each eye.</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly exposed to outside weather conditions.</li><li>
The employee is occasionally exposed to moving mechanical parts.</li><li>
The noise level in the work environment is usually moderate.</li><li>
Ability to function effectively under stressful conditions.</li></ul>
Pre-Employment Screening
Pre-employment screening may include, but are not limited to, the following: references, criminal background, credit history, drug and alcohol screening, medical history questionnaire, and pre-employment physical.</div>

PT Community Service Officer

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