service officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad) Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service Officer

Tickmill

<div>Tickmill is looking to hire a Client Service Officer that will help the Company with expanding its business operations for multi-asset products in MENA Region. 


The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management. 


About Tickmill. 
 
 
Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures &amp; Options). 
Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide.

Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.
Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. 
We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! 


What the job looks like? 


The Client Service Officer will have the chance to: 

<ul>
<li>Provide comprehensive customer service and support to client by handling trade queries, resolving issues related to execution delays and account management.</li>
<li>Assist clients to understand the market trends, tools and resources available.</li>
<li>Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.</li>
<li>Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.</li>
<li>Handle translations from English to Arabic.</li>
<li>Attend live events and Expos.</li>
<li>Present the company&rsquo;s value proposition to potential partners, negotiate terms, and close partnership deals.</li>
<li>Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.</li></ul> 


What will you need to be able to do the job?
<ul>
<li>Excellent command of English and Arabic language.</li>
<li>Previous working experience in the Financial Services in a similar position, will be considered an advantage.</li>
<li>College or university degree.</li>
<li>Positive can-do attitude, Self-motivation and results orientation.</li>
<li>Outstanding negotiation &amp; communication skills.</li>
<li>Ability to work in a high-pressure and fast-moving environment.</li>
<li>High level of work ethic.</li></ul> 


By joining us, you can expect: 
<ul>
<li> Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance).</li>
<li>Opportunities to learn and grow through our &ldquo;Employee Training &amp; Development program&rdquo;.</li>
<li>A Unique opportunity for a career in a global, fast-growing company.</li>
<li>Loyalty and Birthday Benefits.</li></ul> 


What to expect from our recruitment process: 
<div>
<ul><li>First interview with hiring managers or an HR call</li></ul>
<ul><li>Psychometric test</li></ul>
<ul><li>Final interview with top management</li></ul></div> 


Make your next Career step and apply NOW!
<ul><li>Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.</li></ul></div>

Client Service Officer (MENA)

CREDIT LINK COMMERCIAL BROKER L.L.C

Work and Responsibilities:<ul><li>Answering all queries and questions regarding the product and services offered by the company.</li><li>Asking questions to the clients and understanding their specifications</li><li>Maintain a record of calls made and results achieved.</li><li>Initiate outbound calls and ensuring a steady flow of potential clients to the sales.</li><li>Obtaining client's information and other relevant data.</li><li>Build and maintain strong relationships with clients through regular communication &amp; follow-up</li><li>Educate clients on various mortgage products, terms, and options available in the market</li><li>Guide clients through mortgage applications process, including gathering required documentation.</li><li>Build and maintain relationships with clients, developers, real estate agents, and other stakeholders in the industry</li><li>Maintain up to date knowledge of mortgage regulations, interest rates, and market trends</li><li>Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies</li></ul>Qualifications:<ul><li>Proficiency in English Language</li><li>Ability to build and maintain strong client relationships, excellent negotiation and persuasive skills</li><li>Knowledge of customer service principles and practices</li><li>Demonstrated ability to understand and address clients' needs, fostering positive relationship</li><li>Fluent in written and spoken English, with a clear and concise accent</li></ul>Requirements:<ul><li>Experience in customer service/telecalling</li><li>Proficiency in Microsoft Office Suite (Excel)</li></ul>PAY: Salary + CommissionJob Type: Full-time

Omni Academy Consulting & Technologies 

Hiring: Service OfficerSalary: Rs. 40,000/month + Commission Start Date: 25 Feb , 2026Location : Shahrah e faisal Karachi About Omni AcademyOmni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.We are seeking a dedicated and detail-oriented Service Officer to ensure smooth service operations and deliver exceptional customer support. The ideal candidate will be responsible for handling client queries, resolving service-related issues, coordinating with internal departments, and maintaining service quality standards.Key Responsibilities:<ul><li>Handle customer inquiries, complaints, and service requests professionally</li><li>Ensure timely resolution of operational and service-related issues</li><li>Monitor service delivery standards and maintain quality benchmarks</li><li>Coordinate with technical/operations teams for issue resolution</li><li>Maintain accurate records of service activities and client interactions</li><li>Prepare daily and weekly service performance reports</li><li>Support branch operations to ensure seamless service execution</li><li>Ensure compliance with company policies and service protocols</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or relevant field</li><li>1&ndash;3 years of experience in customer service or operations</li><li>Strong communication and interpersonal skills</li><li>Problem-solving and conflict-resolution abilities</li><li>Proficiency in MS Office and reporting tools</li><li>Ability to work under pressure and manage multiple tasks</li></ul>Core Competencies:<ul><li>Customer Service Excellence</li><li>Operational Coordination</li><li>Attention to Detail</li><li>Time Management</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Service Officer - Shahrah e faisal Karachi

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

ARABIAN CEMENT

<div><div><div><div><h3 class="jobSectionHeader">main job details
</h3></div><div><ul><li>Communicate with customers via inbound and outbound calls to provide information about products and services.</li>
<li>Maintain daily records of customer interactions and transactions, documenting inquiries, complaints, and feedback.</li>
<li>Receive, manage, and resolve customer complaints while providing timely updates on progress and outcomes.</li></ul> 

</div></div></div><div><div><div><h3 class="jobSectionHeader">Requirements
</h3></div><div><div><div>Education</div>
<div>Bachelor&rsquo;s degree.
</div><div>Skills</div>
<div>- Strong communication skills. - Active listening and problem-solving abilities. - Effective time management. - Proficiency in Microsoft Office. - SAP knowledge (preferred). - Good command of both spoken and written English.
</div><div>Experience</div>
<div>From 0 to 3 years of experience, with prior call center background required.
</div><div>Location</div>
<div>HQ (New Cairo)</div></div></div></div></div></div>

Hiring: Sales &amp; Operations OfficerSalary: Rs. 40,000/month + Commission Start Date: 20 Feb , 2026Location : Shahrah e faisal Karachi About Omni AcademyOmni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.Job Summary:The Sales &amp; Operations Officer is responsible for supporting sales growth while ensuring smooth day-to-day operational activities. The role involves lead generation, customer handling, coordination with internal teams, process monitoring, and maintaining service quality to achieve business targets.Key Responsibilities:Sales Responsibilities:<ul><li>Generate and follow up on leads through calls, WhatsApp, emails, and walk-ins.</li><li>Convert inquiries into admissions/sales as per assigned targets.</li><li>Maintain proper follow-up record and update CRM/system regularly.</li><li>Achieve monthly sales and revenue targets.</li><li>Provide product/course information to prospective clients.</li><li>Build and maintain strong relationships with customers.</li><li>Prepare daily and weekly sales reports.</li></ul>Operations Responsibilities:<ul><li>Coordinate with academic/service teams for smooth service delivery.</li><li>Monitor daily attendance and operational workflow.</li><li>Ensure timely sharing of schedules, updates, and announcements.</li><li>Handle post-sale customer issues and ensure timely resolution.</li><li>Maintain documentation and compliance with company policies.</li><li>Support management in improving operational efficiency.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or relevant field.</li><li>1&ndash;3 years of experience in sales, operations, or customer service.</li><li>Strong communication and negotiation skills.</li><li>Ability to work under targets and pressure.</li><li>Proficiency in MS Office and CRM tools.</li></ul>Key Skills:<ul><li>Lead generation &amp; conversion</li><li>Customer relationship management</li><li>Coordination &amp; multitasking</li><li>Reporting &amp; documentation</li><li>Problem-solving ability</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Sales & Operations Officer - Shahrah e faisal Karachi campus

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