service officer

DEOW INTERNATIONAL

Here&rsquo;s a Job Description for a Corporate Services Officer with 3 years of experience and Tagalog language proficiency &mdash; ideal for roles in multicultural environments such as Dubai or the wider UAE:Job Title: Corporate Services OfficerLocation: Dubai, UAE Experience Required: Minimum 3 Years Language Requirement: Must be fluent in Tagalog and English Industry: Corporate Services / Business Setup / PRO Services / Administration Employment Type: Full-timeJob Summary:We are looking for a detail-oriented and experienced Corporate Services Officer to join our team. The ideal candidate will have at least 3 years of experience in handling corporate service functions, such as business setup, PRO services, visa processing, and general administrative support. Fluency in Tagalog and English is essential to effectively communicate with Tagalog-speaking clients and colleagues.Key Responsibilities:<ul><li>Handle end-to-end business setup processes (Mainland, Free Zone, Offshore) in coordination with relevant authorities.</li><li>Prepare and submit applications for visas, Emirates ID, trade licenses, and other government documents.</li><li>Liaise with various government departments such as DED, MOHRE, GDRFA, DMCC, etc.</li><li>Maintain accurate and up-to-date records of all legal and corporate documentation.</li><li>Ensure timely renewal of trade licenses, visas, and other company-related permits.</li><li>Provide administrative support for corporate tasks including typing, filing, document tracking, and coordination.</li><li>Support clients with queries related to company formation and corporate compliance.</li><li>Maintain professional relationships with clients, government officials, and internal departments.</li><li>Translate or explain documents and procedures to Tagalog-speaking clients when needed.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in a similar corporate services or PRO-related role within the UAE.</li><li>Strong knowledge of UAE company formation processes and visa/labor laws.</li><li>Fluent in Tagalog and English (spoken and written).</li><li>Proficient in Microsoft Office (Word, Excel, Outlook).</li><li>Excellent organizational and time management skills.</li><li>High level of attention to detail and accuracy.</li><li>Ability to work independently and within a team.</li><li>Strong interpersonal and customer service skills.</li></ul>Preferred Qualifications:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Management, or related field.</li><li>Experience in dealing with managing Tagalog-speaking customer portfolios.</li><li>Knowledge of CRM systems and digital document management tools.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li> business setup processes (Mainland, Free Zone, Offshore) : 2 years (Required)</li><li>processing applications for visas,EID, trade licenses etc: 2 years (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Corporate Service Officer

Skylink Distributions (Pvt.) Ltd

Position: Customer Service OfficerWe prefer candidates from nearby areas.Job Responsibilities:&middot; Make cold calls to potential clients to promote and sell participation in events (e.g., conferences, expos, trade shows, seminars).&middot; Identify key decision-makers and build rapport to understand their event-related needs.&middot; Clearly communicate event benefits, packages, pricing, and value propositions.&middot; Maintain accurate records of calls, conversations, and outcomes using CRM or spreadsheets.&middot; Follow up on initial contacts to convert leads into confirmed participants or clients.&middot; Provide excellent customer service and handle queries related to event participation.&middot; Coordinate with internal teams (marketing, logistics, production) to ensure smooth client onboarding.&middot; Meet or exceed weekly and monthly outreach and conversion targets.&middot; Collect feedback to improve calling scripts and event positioning strategies.Other details: Good Communication skills, presentable personality and positive attitude is a mandatory requirement.Education: Graduate or intermediateExperience: At least 2 years of customer services with the renowned outsourcing companies.Share your updated profile at careers@skylinkdistribution.comJob Type: Full-timeWork Location: In person

Customer Service Officer

ORBIN

Job Description:We are looking for a motivated Documentation &amp; Customer Service Officer to join our team. The ideal candidate will be responsible for maintaining accurate records, tender management and submissions, coordinating with cross-functional teams, and ensuring smooth operational workflows. If you are a detail-oriented and experienced in Documentation &amp; Customer Service with a solid understanding of financial management, we invite you to apply and contribute to our organization's financial success.Responsibilities:<ul><li>Maintain record of Projects, Tender Sheets, Bid Securities &amp; Performance Guarantee sheet.</li><li>Tender management, including tender search from different e-platforms, formation and submission of tenders.</li><li>Timely tax challans recoveries &amp; payment recoveries or payment follow-ups from customers via calls/emails.</li><li>Submission of Data and Activity/Progress Reports on required frequency.</li><li>Assist team lead in managing daily operations.</li><li>Team Work &amp; Coordination with Cross Functional Teams including pre-sales and sale team.</li><li>To perform any other task assigned by the management.</li></ul>Skills:<ul><li>Tender management</li><li>Strong communication and presentation skills.</li><li>Strong problem-solving and decision-making skills.</li></ul>Experience and Requirements:<ul><li>Familiarity with tender management management.</li><li>Proven experience as an Documentation &amp; Customer Service or in a similar role.</li></ul>Education:<ul><li>University Degree in Business Administration.</li></ul>Timings:<ul><li>09:00am - 06:00pm (Monday - Friday).</li></ul>LinkedIn page:https://www.linkedin.com/company/orbin/mycompany/?viewAsMember=trueCompany Website:https://orbin.com.pk/Contact us and send your CV on email:hr@orbin.com.pkJob Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are currently working?</li></ul>Current and Expected salary? Your Residence? If selected, how soon can you join us?<ul><li>Have you handled tender management, documentation, compliance before?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Documentation &amp; Customer Service : 1 year (Required)</li></ul>License/Certification:<ul><li> Rate your proficiency with MS Excel, MS WORD, Google Sheets? (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

Documentation & Customer Service Officer

Credencial management system

We are seeking a Customer Service Executive to join our team. The ideal candidate will be customer-focused, proactive, and skilled in problem-solving. As a Customer Service Executive, you will be the first point of contact for customers, ensuring their inquiries are handled professionally, efficiently, and to their satisfaction. You will play a critical role in maintaining positive customer relationships and representing the brand in the best possible way.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and social media, providing accurate information in a timely manner</li><li>Resolve customer complaints or issues with empathy, professionalism, and efficiency</li><li>Process orders, returns, and exchanges accurately</li><li>Provide product or service information, including details about features, pricing, and availability</li><li>Track customer feedback and suggest improvements to enhance service delivery</li><li>Assist in order processing, coordinating with relevant departments (e.g., sales, logistics) to ensure timely delivery</li><li>Maintain customer records in the CRM system, updating personal information and order details as necessary</li><li>Ensure customers are fully informed of the status of their orders or service requests</li><li>Escalate issues to senior staff or department heads when necessary</li><li>Contribute to a positive customer experience, ensuring customer satisfaction at every touchpoint</li><li>Document customer interactions and issues in the system for future reference and analysis</li><li>Assist in preparing customer reports and feedback surveys to help improve services</li></ul>Skills &amp; Qualifications:<ul><li>Excellent communication skills, both verbal and written, with the ability to explain technical information clearly</li><li>Strong problem-solving skills and the ability to think on your feet</li><li>Ability to work well in a team environment as well as independently</li><li>Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk)</li><li>Strong organizational and multitasking skills to manage multiple customer inquiries at once</li><li>High level of attention to detail and accuracy when processing orders and customer data</li><li>Empathy and a positive, friendly attitude when interacting with customers</li><li>Patience and resilience when handling difficult or irate customers</li><li>Ability to work efficiently in a fast-paced environment</li><li>Fluency in English (or additional language skills as needed)</li></ul>Job Types: Full-time, PermanentPay: &#8377;14,086.00 - &#8377;20,769.78 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Slimmers' Club Tariq Road

ELIGIBILITY CRITERIA: 1- Intermediate qualified 2- Must have negotiation skills with parents &amp; teachers. RESPONSIBILITIES: 1- To make contact between clients &amp; teachers as per matched requirements . 2- To set meetings between both parties, taking meeting update of both parties. 3- Negotiation, settlement for successful sales OFFERS: Basic Salary +Commission +Bonus +Attendance AllowanceOFFICE TIME: 10 am to 7 pmOFFICE LOCATIONS: FAHAD Tutors Academy, Suit 335, Bhayani Shopping Center, Block M, Block M North Nazimabad Town, Karachi, 74800CONTACT ON: 03109995996Job Type: Full-timePay: Rs20,000.00 - Rs22,000.00 per monthApplication Question(s):<ul><li>Do you have negotiation skills or sales experience?</li></ul>Work Location: In personApplication Deadline: 20/08/2025

CUSTOMER SERVICE OFFICER

Oval Dental Clinic

<ul><li>Previous experience in guest services, customer service, hospitality, or healthcare reception is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage time effectively.</li><li>Proficiency in English and Arabic (additional languages are an asset).</li><li>Computer literacy (MS Office, scheduling systems, CRM software).</li><li>Patient, empathetic, and service-oriented personality.</li><li>Professional appearance and well-groomed at all times.</li><li>Courteous, approachable, and welcoming attitude.</li><li>Strong sense of responsibility and reliability.</li><li>Ability to work well under pressure and in a fast-paced environment.</li><li>Team player with a proactive and positive outlook.</li><li>Knowledge of customer service standards and guest relations etiquette.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Guest Service Officer

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
MAIN DUTIES:
Administration:<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul>
Financial and Revenue Responsibilities:<ul><li>
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li></ul>
Training and Human Resources:<ul><li>
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Service Responsibilities:<ul><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li></ul><ul><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li><li>
To strictly respect the room keys and section keys handover procedures</li></ul> 

Qualifications 
<ul><li>
To be a Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To properly follow all CID and local government requirements concerning hotel guests and files.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To daily follow the checklists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitors&rsquo; offerings and rates.</li><li>
To liaise closely with the Sales and Reservations on rate management.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

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