service officer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Member Service Officer
</div></div><div><div>Ref #
</div><div>228524
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 27-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>As Member Services Officer, you will be responsible to manage QR network&rsquo;s response/actions to member feedback related to Privilege Club issues and complaints.</p><p>
You will ensure that customer feedback, complaints, issues etc., are objectively investigated, analyzed and responded to as per the member servicing SLA in order to retain customer loyalty and ensure that Qatar Airways and Privilege Club continues to be a customer focused program.</p><p>
Accountabilities:</p><ul><li>
Check and analyze feedback on a regular basis through checking issues/complaints and assist with taking corrective measures to Line Manager to overcome service shortfalls.</li><li>
Conduct a quarterly training session for Contact Centre team on Loyalty system (QLAS)</li><li>
Ensure that the standard operating procedure manual for Loyalty System (QLAS) is updated quarterly and shared with the relevant teams for adherence.</li><li>
Assist all Privilege Club members touch points, with their day-to-day queries / issues related to Loyalty system (QLAS) and if required escalate the issues to the relevant departments for further process.</li><li>
Act as a link between different departments of Qatar Airways &amp; Privilege Club to ensure adherence to all policies &amp; procedures, training &amp; skills are implemented &amp; adhered to.</li><li>
Quarterly review and update of the internal Member servicing policies and escalation matrix for Loyalty operations team to follow.</li><li>
Periodic review of email template used for member communication and ensure upload in the Loyalty system.</li><li>
Train all Qatar Airways network wide staff on Loyalty system (QLAS) as and when required.</li><li>
Evaluate and recommend suitable solution for any Loyalty related escalation received from GCEO office, Customer Care or QR Senior Management.</li><li>
Ensure Member complaints are acknowledged within 24 Hrs of receipt and close the issue as per the agreed Loyalty Operations member servicing SLA.</li><li>
Guide the QR Global Contact Centre team on the day-to-day issues, processes, and complicated member feedback / queries.</li><li>
Support Senior Member Services Officer to ensure new program policies are implemented and communicated to QR staff.</li><li>
Handle all complicated emails, which QR Global Contact Centre teams refer to Doha Privilege Club &ndash; Loyalty Operations team to resolve customer issue.</li><li>
Train all new contact center staff; undertake Privilege Club refresher trainings on processes and policies to ensure compliance.</li><li>
To be the SME on all Privilege Club processes, Terms and Conditions &amp; Program rules.</li><li>
Direct daily activities; train, develop and discipline staff to ensure a high standard of service delivery.</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><p></p><div><div><div><div><div><b>Qualifications - External</b></div><p></p><div><ul><li>
Bachelor&rsquo;s Degree or Equivalent</li><li>
Minimum 4 years of job-related experience</li><li>
Experience handling direct member queries or customer issues &amp; complaints</li><li>
Customer service or customer contact experience</li><li>
Fluency in English Language (Handling escalated calls and Emails)</li><li>
Strong customer handling, training and email writing skills</li><li>
Ability to foster teamwork among team members</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p>
If you&rsquo;re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.</p></div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228524</div></div></div></div></div></div></div></div>

Member Service Officer

City of Albany, OR

<div><div><div><h2 class="jobSectionHeader"><b>General Description</b></h2></div>
<p></p><div><p><b>Join Our Team as a Community Service Officer</b><br>
<b>Serve, Support, and Strengthen Your Community</b></p><p>
The City of Albany is seeking a dedicated, community-minded professional to join our Police Department as a Community Service Officer. In this dynamic, customer-service&ndash;focused role, you&rsquo;ll support public safety by enforcing city codes, assisting with traffic control, responding to community concerns, and providing vital non-sworn support to officers and staff. If you thrive in a fast-paced environment, enjoy working both in the field and in the office, and are committed to delivering exceptional service to the public, this position offers a meaningful opportunity to make a direct impact on the quality of life in our community.</p><p>
As a key representative of the Police Department, you will help resolve neighborhood issues, conduct investigations, support crime scenes, handle animal control duties, and assist with a wide range of essential city functions. We&rsquo;re looking for someone who demonstrates integrity, sound judgment, strong communication skills, and a commitment to the City&rsquo;s mission, vision, and values.</p><p>
Whether you&rsquo;re beginning your public safety journey or preparing for a future as a sworn officer, this role offers meaningful work, professional development, and the chance to make a direct impact on the quality of life in our community. If you're ready to contribute to a high-performance team, engage with community members, and build a strong foundation for a law enforcement career, we encourage you to apply.</p><div><b>
** This role offers valuable, hands-on experience and a strong foundation for those planning to pursue a career as a sworn Police Officer,</b><br>
<b>providing practical exposure that supports your path into law enforcement. **</b></div><div></div><div><b><br>
Salary Incentives: </b>The following shall be applied to base salary upon hire as applicable/assigned:</div><ul><li><div>
3% incentive for Spanish Intermediate Level</div></li><li><div>
5% incentive for Spanish Advanced Level</div></li><li><div>
3% incentive for Associate's degree</div></li><li><div>
6% incentive for Bachelor's degree or higher</div></li></ul><b><br>
Benefits include:</b><ul><li>
Excellent medical, vision and dental (Download PDF reader)benefit package for the employee and qualified family members with low monthly out-of-pocket cost. (Download PDF reader) Currently, the employee-paid premium is approximately $56 per month for employee-only coverage up to a max of $140 per month for family coverage.</li><li>
City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses. Currently, the annual contribution is $1,000 for employee-only and $2,000 for employee plus dependent(s).</li><li>
Paid time off:<ul><li>
18 hours of vacation leave per month, with progressive increases based on years of service.</li><li>
8 hours of sick leave per month</li></ul></li><li>
Excellent retirement benefits:<ul><li>
City-paid participation in the Oregon Public Employee Retirement System (OPSRP and IAP)</li><li>
City-paid contribution (2.5%) into pre-tax deferred compensation plan</li></ul></li><li>
In addition, other benefits such as education reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses.</li></ul><br>
<b><i>
Additional information about this position can be found in the </i></b><b><i>Job Description</i></b><b><i>.</i></b><br>
<b><i>Candidates m</i></b><b><i>ust meet all qualifications and requirements listed in the Job Description linked to above.</i></b><br>
<div><i>
We will begin reviewing applications on Monday, December 8.</i><br>
<i>Applications received after Sunday, December 7 will be considered only as needed.</i></div><div><i>
This position is open until filled and may close at any time after the initial review without further notice.</i></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions/Duties &amp; Responsibilities</b></h2></div>
<p></p><div><p>This position is responsible for perform a wide range of duties in support of in the interpretation and enforcement of adopted codes and related rules and regulations, includes animal control, traffic control, and minor traffic crash investigation; and performs related work as required.</p><p><i>
The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.</i></p><ul><li>
Responds to complaints of reported City Code violations relating to signing, nuisances, animals, noise, garbage dumping, alarms, abandoned vehicles, or other code-related matters. Conducts field investigations of potential violations; gathers evidence; questions or interviews complainants, witnesses, and suspects; compares facts to code requirements; makes findings; and issues warnings; correction notices, or citations. Enforces disabled parking ordinances and statutes as approved by the Police Chief.</li><li>
Takes reports from victims of crimes where there are no significant leads or identifiable suspects and where immediate investigative follow-up is not needed.</li><li>
Reports may include, but are not limited to, stolen autos, runaway juveniles, bike thefts, thefts from vehicles, vandalism, and City code violations.</li><li>
Assists with traffic control at traffic collisions. Facilitates the exchange of information on non-injury traffic collisions. Responds to traffic hazards and disabled vehicles.</li><li>
Performs animal apprehension, transport, rescue, and control work.</li><li>
Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services.</li><li>
Transports victims, witnesses, and equipment as needed. Picks up and processes found property. Provides logistical support at crime scenes.</li><li>
Coordinates with other department units; City Planning, Building, and related departments; prosecuting attorneys; and other staff or agencies as needed.</li><li>
Reviews cases being prepared for trial with emphasis on the evidentiary and legal issues crucial to successful prosecution. Prepares detailed reports of activities and investigations made; consults with prosecutors and prepares case reports for court action; testifies in court.</li><li>
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.</li><li>
Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City&rsquo;s mission, vision, and values. Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.</li><li>
Serves as a member of various City committees as assigned.</li><li>
Assists other staff in the performance of their duties as assigned and may provide training and orientation to newly assigned personnel.</li><li>
Maintains regular job attendance and adherence to working hours.</li><li>
Operates a motor vehicle safely and legally.</li><li>
Performs other related duties as required/assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supervision/Lead Work Exercised</b></h2></div>
<p></p><div><p>Works under the supervision of the Community Resource Unit Lieutenant.</p><p>
This is a non-supervisory position. Lead work/coordination of work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications &amp; Requirements</b></h2></div>
<p></p><div><div><b>Education &amp; Experience</b><br>
A high school diploma or its equivalent<br>
<b>and</b><br>
two years of customer service experience.<br>
<i>Or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.</i><br>
<br>
Preference may be given for bilingual skills.<br>
<br>
<b>Special Requirements</b></div><ul><li>
Must pass a thorough background investigation and integrity interview including criminal history and driving check. Records of felony convictions or disqualifying criminal histories are prohibited.</li><li>
Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City&rsquo;s driving standards.</li><li>
Must be available to work all shifts, weekends, and holidays as needed.</li><li>
The individual shall not pose a direct threat to the health or safety of themselves or others.</li></ul><div><br>
<b>
Knowledge, Skills &amp; Abilities</b><br>
Knowledge of: the use of computers including word processing and specialized software; motor vehicle; phone; mobile or portable radio; copy and fax machines; sound or distance measuring equipment; and any other related equipment and tools.<br>
<br>
Skill in: operating modern office equipment including computer equipment and specialized software application programs; motor vehicles; defensive tools; radio communication equipment; and operation of listed tools and equipment used.<br>
<br>
Ability to: learn the applicable laws, ordinances, and department rules and regulations; communicate effectively orally and in writing; prepare, write, organize, and maintain reports; testify in court in an objective, concise, and professional manner; handle stressful situations and effectively deal with difficult or angry people; effectively and safely deal with animal complaints which may include dangerous, injured, or dead animals that are a threat to public safety, proper use of animal control equipment, handle junk and trash complaints, process and enforce abandoned vehicle codes, enforcement principles and police operations, community policing concepts, community resources; communicate effectively, verbally and in writing; understand and carry out written and oral instructions; establish and maintain effective working relationships with employees, other departments, and the public.</div><p><b>
Work Environment</b><br>
In the performance of the job duties, the employee will be working both in the office and in field settings. Outdoor work is required in the investigation of various code violations and other matters. Certain duties could place the employee in contact with biohazards such as blood or other bodily fluids, chemicals, or controlled substances. The employee will usually work outside in a broad range of weather conditions and will occasionally work in an office setting. Duties performed in an office environment are under usual office working conditions. The noise level in the work area is typical of most office environments, with telephones, interruptions, and background noises. The noise level in the outside work environment is usually moderately noisy. Occasional travel includes local and regional meetings, and regular visits to work sites that may contain chemicals, machinery, or heavy equipment. This position may regularly be required to work evenings and weekends.</p><p><b>
Physical Demands</b><br>
The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Detailed information may be available in a supplemental Job Task Analysis document.</p><p><b>
Tools &amp; Equipment Used</b><br>
In the performance of job duties, the employee will use police radios, mobile data computer, motor vehicle; digital camera; multi-line phone system; cellular phone; various computer systems with associated software; copy and fax machines; and other office related tools.</p><p>
Safety Equipment: This is not an exhaustive list. Hearing protection (including earmuffs), safety glasses, gloves (nitrile, latex, leather), hardhat, knee pads, dust masks, traffic cones, safety vest, fall-restraint equipment when required. Develops safe work habits and contributes to the safety of self, co-workers, and the public.</p></div><br>
<p></p>
</div><div></div><div><div><p>_______________________________________</p>
<p><i>The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.</i></p></div></div></div>

Community Service Officer

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Customer Service Officer

Red Sea Global Hospitality

<div>
 <p>
  <em>
   Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Guest Service Officer
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Guest Experience / Guest Service
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Guest Service Supervisor / Guest Service Assistant Manager
 </p>
 <p>
  <strong>
   Property:
  </strong>
  Shebara Resort
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Guest Service Officer,
  </strong>
  you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Areas of Responsibilities
  </strong>
 </p>
 <p>
  Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Buggy Operations &amp; Transport
  </strong>
 </p>
 <ul>
  <li>
   Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
  </li>
  <li>
   Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
  </li>
  <li>
   Monitor buggy schedules and be on standby to support front office operations as needed.
  </li>
  <li>
   Conduct Villa Orientation and Resort Tour.
  </li>
 </ul>
 <p>
  <strong>
   Buggy Cleanliness &amp; Readiness
  </strong>
 </p>
 <ul>
  <li>
   Inspect and clean all buggies daily to ensure high hygiene and appearance standards.
  </li>
  <li>
   Report any mechanical issues or maintenance needs immediately.
  </li>
  <li>
   Ensure buggies are fully charged or fueled and parked appropriately when not in use
  </li>
 </ul>
 <p>
  <strong>
   Luggage Handling &amp; Assistance
  </strong>
 </p>
 <ul>
  <li>
   Greet guests warmly and assist with their luggage upon arrival and departure.
  </li>
  <li>
   Safely transport and deliver luggage to assigned rooms or storage areas.
  </li>
  <li>
   Tag, record, and handle luggage accurately, ensuring no damage or mix-ups.
  </li>
  <li>
   Maintain organized luggage storage and ensure smooth handling of early arrivals and late departures.
  </li>
 </ul>
 <p>
  <strong>
   Guest Interaction &amp; Check-in/Check-out Support
  </strong>
 </p>
 <ul>
  <li>
   Support front desk during check-in and check-out by coordinating luggage movement.
  </li>
  <li>
   Escort guests to their rooms and offer brief orientation when needed.
  </li>
  <li>
   Offer assistance with directions and general inquiries in a friendly and professional manner..
  </li>
 </ul>
 <p>
  <strong>
   Working Conditions:
  </strong>
 </p>
 <ul>
  <li>
   Outdoor work in varying weather conditions.
  </li>
  <li>
   Flexible working hours including weekends and public holidays.
  </li>
  <li>
   Standing, walking, lifting, and driving for extended periods.
  </li>
  <li>
   Standing for extended periods during shift hours.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Safety &amp; Driving Awareness
  </li>
  <li>
   Physical Strength &amp; Stamina
  </li>
  <li>
   Guest Courtesy &amp; Assistance
  </li>
  <li>
   Time Management &amp; Responsiveness
  </li>
  <li>
   Attention to Detail &amp; Presentation
  </li>
  <li>
   Teamwork &amp; Dependability
  </li>
 </ul>
 <p>
  <strong>
   Guest Experience &amp; Relationship Building
  </strong>
 </p>
 <ul>
  <li>
   Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
  </li>
  <li>
   Handle VIP guests or special requests with a high level of attention to detail and care.
  </li>
  <li>
   Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
  </li>
  <li>
   Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
  </li>
 </ul>
 <p>
  <strong>
   Compliance &amp; Safety
  </strong>
 </p>
 <ul>
  <li>
   Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
  </li>
  <li>
   Follow all health and safety regulations and ensure the safety and security of guests and team members.
  </li>
  <li>
   Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
  </li>
  <li>
   Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In Return, What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
  </li>
  <li>
   Competitive compensation package.
  </li>
  <li>
   Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
  </li>
  <li>
   Health Insurance coverage whilst in service.
  </li>
  <li>
   A supportive and inclusive work environment that values diversity and collaboration.
  </li>
  <li>
   Employee Recognition Programs.
  </li>
  <li>
   Daily meals on duty and uniform dry-cleaning services.
  </li>
  <li>
   Year-round events of social, wellness programs, charity drives, and sports activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accessibility and Adjustments
  </strong>
 </p>
 <p>
  We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
  </em>
 </p>
 <p>
 </p>
</div>


Guest Service Officer

An Nafay Associates

<p>Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.</p><p><b>Duties and Requirements of After Sales Complaint Officer</b></p><p>1. Attend calls or read messages by social media of customer complaints, and warranty issues.</p><p>2. Handle customer complaints &amp; issues promptly and accurately</p><p>3. Assist customers with after-sales service issues (spare parts &amp; repairs)</p><p>4. Provision of advice on any arising questions and the recommendation of upselling services.</p><p>5. Record customer complaints</p><p>6. Liaise closely with pertinent departments to resolve the issue</p><p>7. Assign jobs to field engineers</p><p>8. Track technical staff for resolution of the complains</p><p>9. Arrangements of required parts for complaints</p><p>10. Collection of payments received by technical field staff</p><p>11. Excellent customer service skills</p><p>12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude</p><p>13. Minimum qualification Intermediate</p><p>14. Proficient in MS Office applications (Word &amp; Excel)</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

TOWN OF MOUNT PLEASANT

Community Service Officer Levels 1, 2, and 3
<br><br>
<b>Department:</b> Police
<br><b>Pay Grade:</b> 106
<br><b>FLSA Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY & ESSENTIAL JOB FUNCTIONS:</b><br>
Community Service Officer Level 1 – Records
<br>Reviews reports and reconciles UCR / SCIBRS submissions, processes expungements, assists the public by taking reports, troubleshoots a variety of calls from the public and administration; performs a variety of clerical and secretarial work in maintaining the department’s records as well as aiding the public, vendors, attorneys, and other professionals. This position works 8-hour shifts Monday - Friday when the Town is open between 8:00 a.m. – 4:30 p.m.
<br><br>
<ul>
<li>Processes reports in the department; collates, edits, and distributes reports, administrative and operational documents and related forms.</li>
<li>Migrates reports submitted through the Citizen Online Portal.</li>
<li>Maintains the department’s files, automated data systems, and record holding systems.</li>
<li>Reconciles and submits SLED validations from EIS report management system.</li>
<li>Works with the Town Prosecutor and Assistant Prosecutor in obtaining and distributing information.</li>
<li>Assists the general public and distributes police records in accordance with state law and established policy and procedures.</li>
<li>Expunges all records from the system that have been court ordered.</li>
<li>Maintains all collision report data.</li>
<li>Completes incident reports for non-violent crimes that have previously occurred.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions, posts related information in accordance with department procedures, and accepts monies from the public for reports and background checks.</li>
<li>Assists with FOIA requests as needed.</li>
<li>Provides reports to governmental offices (DSS, Homeland Security, FBI NICS, etc.)</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 2 - Patrol
<br>Performs routine and specialized community service duties including responding to all non-emergency calls and traffic collisions and providing support functions to operations of the police department. This position is designed to introduce policing with the intent to train to become a police officer. Accordingly, one may stay in this position a maximum of 3 years or, if not eligible to become a police officer based on age requirements, within one year of age eligibility. This position works 8-hour shifts, including nights, weekends, and holidays. Position considered essential and must remain at the station through any natural disaster when ordered by the Chief of Police
<br><br>
<ul>
<li>Operates department fleet vehicles</li>
<li>Performs traffic control and parking enforcement functions.</li>
<li>Performs various administrative duties including the preparation of detailed written incident reports and other reports as necessary.</li>
<li>Responds to and investigates non-in progress calls for service and minor traffic accidents without injuries.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Performs duties at a crime scene as directed by superior officers.</li>
<li>Supports Patrol Operations by performing various functions, such as, picking up paperwork, getting ice for meetings, lunch for large groups, etc.</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 3 - NCIC
<br>Responsible for the 24-hour operation of the NCIC terminal located at the Mount Pleasant Police Department; receiving, entering, and retrieving information from the NCIC terminal; receiving non-emergency administrative calls that will be transferred or entered into our CAD system for dispatch; aiding the public when necessary to assist the Records Specialists during busy times. This position works either a set 8-hour shift Monday – Friday or 12-hour shifts during the weekend with the option to “float” two 8- hour shifts between Monday – Friday, depending on shift availability at the time of hire.
<br><br>
<ul>
<li>Continuously monitors, enters, clears, locates, cancels, second party checks, and modifies wanted persons, missing persons, articles, guns, vehicles, and license plates in the NCIC database and the records management system (EIS).</li>
<li>Maintains, disseminates, controls, and enters warrants into the NCIC database.</li>
<li>Responds and disseminates information to government and various law enforcement agencies upon requests.</li>
<li>Receives, responds, and handles both urgent and routine hits (YR/YQ) relating to wanted persons, articles, vehicles, and guns.</li>
<li>Correctly reads, understands, and communicates the contents of a NCIC III criminal history for use in packages, officer safety issues, crime enhancements, and other processes requiring NCIC restricted information.</li>
<li>Collects disseminates, and files all necessary paperwork to support NCIC documents.</li>
<li>Enters non-emergency calls into CAD as necessary.</li>
<li>Performs monthly validations of NCIC records.</li>
<li>Monitors police radio traffic and assist officers when requested on the Records administrative channel.</li>
<li>Handles FBI NICS correspondence that comes across the NCIC terminal.</li>
<li>Provides RAP and DMV Information to officers, clerk of court and the town attorney.</li>
<li>Handles officers court docket request in preparation for court their respective court dates.</li>
<li>Provides Clerk of Court and Town Solicitor with NCIC information as needed.</li>
<li>Assists with incoming phone calls, routing calls or taking messages.</li>
<li>Attains NCIC certification within 6 months of hire.</li>
</ul>
<b>MINIMUM REQUIREMENTS TO PERFORM WORK:</b><br>
<ul>
<li>High School diploma or GED;</li>
<li>CJIS certification required upon hire.</li>
<li>Valid South Carolina driver’s license (only for CSO 2 – Patrol)</li>
</ul>
<b>KNOWLEDGE, SKILLS AND ABILITIES:</b><br>
<ul>
<li>Knowledge of South Carolina Laws, the U.S. Constitution, the Town ordinances and NCIC policies, practices, and procedures;</li>
<li>Skill in the use of CAD and telephone system after proper training.</li>
<li>Skill in the use of oral and written communication;</li>
<li>Skill in data processing and being well organized.</li>
<li>Ability to manage multiple tasks in a detailed and effective manner.</li>
<li>Ability to deal with contacts in a tactful manner.</li>
<li>Ability to prioritize tasks in an effective manner.</li>
<li>Skill in the use of common sense to determine the most appropriate response to emergency situations; (only CSO 2 – Patrol)</li>
<li>Ability to deal with disgruntled or violent members of the public in a safe and tactful manner; Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
<li>Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
</ul>
<b>PHYSICAL REQUIREMENTS:</b><br>
While performing the duties of this job, the employee is regularly required to talk or hear.
<br>Specific vision abilities required by this job include close vision, distance vision, usage of
<br>computers and reading.
<br><br>
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
<br><br>
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
<br><br>
The work requires some agility and physical strength, such as pushing a disabled car or walking over rough terrain or standing/walking for extended periods of time. Occasionally, work may require lifting heavy objects and carrying them (up to 60lbs). There may be a need to stretch and reach to retrieve materials. (only CSO 2 – Patrol)
<br><br>
Specific vision abilities required by this job are those required to possess a valid South Carolina driver’s license. (only CSO 2 – Patrol)
<br><br>
<b>WORK ENVIRONMENT:</b><br>
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. (only CSO 1 – Records and CSO 3 – NCIC)
<br><br>
The work environment involves a high degree of individual tolerance to combinations of extremely unpleasant elements, such as those listed above or mental stress from constant conflicting urgent time and attention demands of the utmost priority. The nature of the physical environment may be such that the employee's personal well-being and/or safety is subject to being compromised from the environment and traffic conditions. The majority of work occurs outside in all types of weather conditions. (only CSO 2 – Patrol)
<br><br>
To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Community Service Officer - Police

Beno

<p><u>Job Description :</u> As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.</p><p>Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.</p><p>You will also be responsible for maintaining a welcoming and organized environment.</p><p>Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.</p><p>Assist clients by answering inquiries and guiding them through our services / products.</p><p><b>Manage bookings efficiently.</b></p><p>Build and maintain positive relationships with clients to enhance customer loyalty.</p><p>Handle client feedback and complaints gracefully, ensuring prompt resolution.</p><p>Collaborate with team members to ensure smooth operations and high service standards.</p><p><u>Requirements :</u> Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Professional appearance and a positive attitude.</p><p>Strong problem-solving skills and the ability to remain calm under pressure.</p><p>Flexibility to work in shifts, including weekends and holidays.</p><p>English language is a must, additional languages is an advantage.</p><p><u>What We Offer :</u> Competitive salary and benefits package.</p><p>A dynamic and supportive work environment.</p><p>Opportunities for growth and career development.</p>

Client Service Officer / Hostess

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