service operations coordinator

Globe Alliance

<p><b>Required Qualifications:</b></p><p><b>Role Description</b><br/>GAC &ndash; Globe Alliance Company is seeking a proactive and detail-oriented <b>Operations Coordinator</b> to support the Operations Manager in overseeing day-to-day business operations across Facility Management Services, Workforce Solutions, Construction Support Services, Equipment Supply, and other service divisions.</p><p>The Operations Coordinator will serve as a key link between management, site teams, clients, and internal departments to ensure smooth project execution, workforce deployment, and operational efficiency.</p><p><b>Experience Required:</b></p><ul><li>3&ndash;7 years of experience in Operations Coordination, Project Coordination, Facility Management, or related service industries.</li><li>Experience within the Saudi Arabian or GCC market is a must.</li><li>Familiarity with manpower deployment and service operations is an advantage.</li><li>Experience in selling Facility Management Services, Manpower Solutions, Construction Services, Industrial Services, Equipment Rental, or related service industries will be highly preferred.</li><li>Strong network within the Riyadh business community and corporate sector.</li></ul><p><b>Require Qualifications</b></p><ul><li>Bachelor's Degree in Business Administration, Operations Management, Engineering, or related field.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Experience using ERP or operational management systems is preferred.</li></ul><p><b>Company Description</b><br/>Globe Alliance Company (GAC) is a dynamic and growing service-based organisation headquartered in Riyadh, Kingdom of Saudi Arabia, providing comprehensive and integrated business solutions across multiple sectors. We specialise in delivering reliable, cost-effective, and professional services that help organisations improve efficiency, productivity, and operational excellence.</p><p><b>Equal Opportunity Employer</b><br/>Globe Alliance Company is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace that values diversity, professionalism, integrity, and mutual respect. Employment decisions are based on qualifications, merit, experience, and business requirements without discrimination of any kind.</p><p>Work Location: In person</p>

Operations Coordinator

Kurt Bridge

<div>HVAC Service Coordinator
<p><b>Location:</b> Tallahassee, FL</p>
<p><b>Job Type:</b> Full-Time | On-Site</p>
<p><b>Compensation:</b> Competitive Salary (DOE) + <b>Benefits</b></p>
<b>About the Role</b>
<p>We are seeking a highly organized and customer-focused HVAC Service Coordinator to serve as the central point of coordination for a busy commercial service department. This position plays a critical role in ensuring the efficient scheduling, dispatching, communication, documentation, and administrative support of daily service operations.</p>
<p>The HVAC Service Coordinator will work closely with customers, service technicians, vendors, and management to coordinate service requests, prioritize workload, maintain accurate records, support billing activities, and ensure exceptional customer service throughout the service lifecycle. This individual will be responsible for managing multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and responsiveness.</p>
<p>The ideal candidate will have experience supporting field service operations within HVAC, plumbing, mechanical, electrical, controls, facilities maintenance, or related service industries.</p>
<b>Key Responsibilities</b> <b>Customer Service &amp; Communication</b>
<ul><li><p>Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling inquiries, and emergency service situations.</p>
</li><li><p>Respond promptly and professionally to customer calls, emails, and inquiries.</p>
</li><li><p>Provide customers with updates regarding technician arrival times, work status, scheduling changes, and service completion.</p>
</li><li><p>Maintain a high level of customer satisfaction by ensuring clear and proactive communication throughout the service process.</p>
</li><li><p>Resolve routine customer concerns and escalate complex issues when appropriate.</p>
</li></ul><b>Scheduling &amp; Dispatch Coordination</b>
<ul><li><p>Coordinate, schedule, and dispatch service technicians based on customer needs, technician skill sets, location, workload, and service priorities.</p>
</li><li><p>Manage daily technician schedules to maximize productivity and efficiency.</p>
</li><li><p>Coordinate emergency service requests and after-hours service coverage as needed.</p>
</li><li><p>Monitor service calendars and adjust schedules in response to changing priorities and operational demands.</p>
</li><li><p>Work closely with service management to balance workloads and optimize technician utilization.</p>
</li></ul><b>Service Operations Support</b>
<ul><li><p>Manage service requests from initiation through completion.</p>
</li><li><p>Create, update, and maintain work orders, service tickets, and job records.</p>
</li><li><p>Coordinate customer access requirements, site information, equipment details, and service documentation.</p>
</li><li><p>Track job progress and communicate status updates to customers and internal stakeholders.</p>
</li><li><p>Ensure all service activities are properly documented and completed in accordance with company procedures.</p>
</li></ul><b>Administrative &amp; Documentation Management</b>
<ul><li><p>Maintain accurate customer records, technician notes, service histories, purchase orders, and scheduling information within company systems.</p>
</li><li><p>Review technician time entries, work order documentation, and job records for completeness and accuracy.</p>
</li><li><p>Prepare and process service-related documentation, including work orders, service reports, invoices, quotations, and purchase orders.</p>
</li><li><p>Organize and maintain electronic and physical records in accordance with company standards.</p>
</li><li><p>Generate operational reports and assist with departmental recordkeeping as required.</p>
</li></ul><b>Billing, Invoicing &amp; Financial Support</b>
<ul><li><p>Support invoicing activities by ensuring service documentation is complete and accurately processed.</p>
</li><li><p>Review service records to facilitate timely billing and revenue recognition.</p>
</li><li><p>Assist with accounts receivable and accounts payable activities related to service operations.</p>
</li><li><p>Coordinate purchase orders and vendor documentation as necessary.</p>
</li><li><p>Support payroll-related processes through review and verification of technician hours and service records.</p>
</li></ul><b>Team Collaboration &amp; Process Improvement</b>
<ul><li><p>Collaborate closely with technicians, service managers, vendors, and internal departments to ensure smooth service delivery.</p>
</li><li><p>Assist in identifying opportunities to improve scheduling efficiency, customer service processes, communication workflows, and operational effectiveness.</p>
</li><li><p>Participate in departmental initiatives focused on service quality and continuous improvement.</p>
</li><li><p>Support additional service department responsibilities as assigned.</p>
</li></ul><b>Required Qualifications</b>
<ul><li><p>High School Diploma, GED, or equivalent required.</p>
</li><li><p>Minimum of three (3) years of experience in service coordination, dispatching, scheduling, customer service administration, or a related field.</p>
</li><li><p>Experience supporting service operations within HVAC, mechanical, plumbing, electrical, controls, facilities maintenance, construction services, or a similar industry preferred.</p>
</li><li><p>Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and related business applications.</p>
</li><li><p>Strong customer service skills with the ability to professionally interact with customers, vendors, technicians, and management.</p>
</li><li><p>Excellent verbal and written communication skills.</p>
</li><li><p>Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.</p>
</li><li><p>Ability to maintain accuracy while working in a fast-paced service environment.</p>
</li></ul><b>Preferred Qualifications</b>
<ul><li><p>Associate Degree in Business Administration, Accounting, Operations, or a related field.</p>
</li><li><p>Experience utilizing service management, dispatch, scheduling, or field service software.</p>
</li><li><p>Previous experience supporting HVAC, plumbing, mechanical, electrical, or field service operations.</p>
</li><li><p>Familiarity with invoicing, purchase orders, payroll support, accounts receivable, and accounts payable processes.</p>
</li><li><p>Experience coordinating emergency service calls and after-hours dispatch activities.</p>
</li></ul><b>Knowledge, Skills &amp; Abilities</b>
<ul><li><p>Strong understanding of dispatching, scheduling, and service coordination processes.</p>
</li><li><p>Knowledge of customer service best practices and service department operations.</p>
</li><li><p>Ability to effectively prioritize competing service requests and operational demands.</p>
</li><li><p>Strong problem-solving and decision-making abilities.</p>
</li><li><p>Ability to communicate effectively with customers, technicians, vendors, and internal stakeholders.</p>
</li><li><p>Strong attention to detail and documentation accuracy.</p>
</li><li><p>Ability to maintain confidentiality and professionalism in all business interactions.</p>
</li><li><p>Ability to adapt quickly to changing schedules, service emergencies, and evolving operational requirements.</p>
</li><li><p>Strong computer proficiency and ability to learn new software systems.</p>
</li></ul><b>Physical Requirements</b>
<ul><li><p>Ability to sit, stand, walk, bend, and reach throughout the workday.</p>
</li><li><p>Ability to operate computers, telephones, and standard office equipment for extended periods.</p>
</li><li><p>Ability to communicate effectively in person, by phone, and through electronic communications.</p>
</li><li><p>Ability to occasionally lift and/or move up to 25 pounds.</p>
</li><li><p>Manual dexterity sufficient for data entry, document management, and office equipment operation.</p>
</li><li><p>Adequate vision and hearing to effectively perform job responsibilities.</p>
</li></ul><b>Work Environment</b>
<p>This position operates primarily within a professional office environment and requires frequent communication with customers, service technicians, vendors, and internal personnel. The role involves extensive use of computers, telephones, scheduling systems, and service management software while managing multiple priorities in a fast-paced service environment. Occasional visits to warehouse, shop, service, or project locations may be required.</p></div>

HVAC Service Coordinator

Alliant Communications

<p><b>About Alliant Communications</b></p><p>Alliant Communications is a growing technology and communications company dedicated to delivering exceptional service and support to our customers. We're looking for a highly organized, customer-focused Service Coordinator to coordinate service operations, support our technical team, and ensure an outstanding customer experience.</p><p>If you thrive in a fast-paced environment, enjoy solving problems, and can manage multiple priorities while maintaining attention to detail, we&rsquo;d like to hear from you.</p><p><b>Position Summary</b></p><p>The Service Coordinator serves as the central point of coordination for the Service Department. This position is responsible for scheduling and dispatching technical resources, managing customer communications, monitoring service requests, maintaining service ticket accuracy, and ensuring the timely completion of customer service work.</p><p>The successful candidate will be highly organized, detail-oriented, customer-focused, and able to manage multiple priorities throughout the day.</p><p><b>Primary Responsibilities</b></p><p>&middot; Serve as the primary point of contact for customer service requests.</p><p>&middot; Schedule and dispatch field technicians for service calls, maintenance visits, and project support.</p><p>&middot; Monitor incoming service requests through phone, email, and service management systems.</p><p>&middot; Prioritize and assign service tickets based on urgency, customer commitments, and technician availability.</p><p>&middot; Maintain accurate technician schedules and resource assignments.</p><p>&middot; Communicate appointment details, schedule updates, and service status information to customers.</p><p>&middot; Monitor service ticket progress and ensure timely completion and documentation.</p><p>&middot; Coordinate service follow-up visits and preventative maintenance activities.</p><p>&middot; Escalate service issues requiring management attention.</p><p>&middot; Track loaner equipment, returned equipment, and RMA activity.</p><p>&middot; Assist with service reporting and operational documentation.</p><p>&middot; Provide backup support for customer service functions when needed.</p><p>&middot; Participate in department meetings and continuous process improvement initiatives.</p><p>&middot; Maintain a clean driving record. This position is required to drive on company time.</p><p><b>Required Qualifications</b></p><p>&middot; High school diploma or equivalent.</p><p>&middot; Minimum two (2) years of experience in dispatching, scheduling, customer service, administrative support, or a related role.</p><p>&middot; Strong computer skills, including Microsoft Outlook, Word, and Excel.</p><p>&middot; Excellent written and verbal communication skills.</p><p>&middot; Strong organizational and time-management abilities.</p><p>&middot; Ability to multitask and prioritize work in a fast-paced environment.</p><p>&middot; Professional phone and customer service skills.</p><p>&middot; Ability to work independently and as part of a team.</p><p>&middot; Satisfactory results of a post-offer background check and drug screen.</p><p>&middot; Must have a valid driver&rsquo;s license and vehicle liability insurance.</p><p><b>Preferred Qualifications</b></p><p>&middot; Experience using ConnectWise Manage or similar PSA/service management software.</p><p>&middot; Experience working in IT services, telecommunications, HVAC, electrical, construction, or field service industries.</p><p>&middot; Experience coordinating multiple technicians and service schedules.</p><p>&middot; Experience handling high-volume customer communications.</p><p><b>Key Skills</b></p><p>&middot; Scheduling &amp; Dispatching</p><p>&middot; Customer Service</p><p>&middot; Communication</p><p>&middot; Attention to Detail</p><p>&middot; Time Management</p><p>&middot; Problem Solving</p><p>&middot; Resource Coordination</p><p>&middot; Multitasking</p><p>&middot; Team Collaboration</p><p><b>What Success Looks Like</b></p><p>The successful Service Coordinator will:</p><p>&middot; Maintain accurate and efficient technician schedules.</p><p>&middot; Ensure service requests are dispatched promptly.</p><p>&middot; Communicate proactively with customers.</p><p>&middot; Support high technician utilization.</p><p>&middot; Help maintain excellent customer satisfaction.</p><p>&middot; Keep service tickets organized, accurate, and up to date.</p><p><b>Benefits</b></p><p>We offer a competitive compensation package and benefits program, including:</p><p>&middot; Medical, dental, and vision coverage for employees and eligible dependents.</p><p>&middot; Basic Life and AD&amp;D coverage for employees.</p><p>&middot; Health Savings Account with company contributions.</p><p>&middot; Access to services through Employee Assistance Program.</p><p>&middot; Retirement plan with company match of up to 4%.</p><p>&middot; Six paid annual holidays.</p><p>&middot; Paid time off policy for vacation and sick leave.</p><p>&middot; Paid bereavement and jury duty leave.</p><p><b>Why Join Alliant Communications?</b></p><p>At Alliant Communications, you&rsquo;ll be part of a team that values customer service, teamwork, accountability, and continuous improvement. You&rsquo;ll play a critical role in helping customers receive exceptional support while working alongside a dedicated team of professionals.</p><p><b>Application Instructions</b></p><p>To help us identify candidates who pay attention to detail, please include the word <b>&ldquo;Yakima&rdquo;</b> somewhere in your answer to one of the application questions or cover letter.</p><p>We look forward to hearing from you!</p><p>Pay: $19.00 - $22.00 per hour</p><p>Application Question(s):</p><ul><li>Do you have at least two years of experience in dispatching, scheduling, customer service, or administrative support?</li><li>What hourly wage are you seeking?</li><li>Are you available to work Monday-Friday, 8:00 a.m. - 5:00 p.m. ?</li><li>Have you used ConnectWise, ServiceTitan, Autotask, or similar service management software?</li><li>A technician calls in sick and has six appointments scheduled for the day. What would be your first priority?</li><li>In three to five sentences, tell us why you would be successful in this role. Please include the word &quot;Yakima&quot; somewhere in your response. </li></ul><p>Work Location: In person</p>

Service Coordinator

Stars by Afra general trading

<p>Female Personal Assistant &amp; Operations Coordinator</p><p>Location: Abu Dhabi (Al Zeina / Khalifa City)</p><p>About the Role</p><p>We are seeking a highly organized, proactive, and trustworthy Personal Assistant &amp; Operations Coordinator to support a business owner with both business and personal administrative responsibilities. The ideal candidate will be a strong multitasker who can manage schedules, coordinate suppliers, follow up on tasks, and ensure smooth day-to-day operations.</p><p>Key Responsibilities</p><p>Executive &amp; Personal Support</p><ul><li>Manage calendar, appointments, and scheduling</li><li>Organize meetings and reminders</li><li>Book travel, hotels, and transportation</li><li>Assist with personal errands and appointments</li><li>Coordinate gift purchases and deliveries</li><li>Maintain confidentiality at all times</li></ul><p>Business Administration</p><ul><li>Manage emails and correspondence</li><li>Prepare reports, presentations, and documents</li><li>Maintain organized digital and physical filing systems</li><li>Track deadlines and action items</li><li>Follow up on outstanding tasks and commitments</li></ul><p>Operations &amp; Studio Support</p><ul><li>Coordinate with suppliers and service providers</li><li>Track orders, deliveries, and inventory requirements</li><li>Assist in organizing workshops and events</li><li>Support scheduling of staff and activities</li><li>Follow up on quotations, invoices, and payments</li><li>Ensure smooth communication between team members</li></ul><p>Project Coordination</p><ul><li>Maintain project trackers and task lists</li><li>Follow up with stakeholders to ensure deadlines are met</li><li>Assist with business development and partnership opportunities</li><li>Support marketing and promotional activities when required</li></ul><p>Requirements</p><ul><li>3+ years experience as a Personal Assistant, Executive Assistant, Office Manager, or Operations Coordinator</li><li>Strong organizational and multitasking skills</li><li>Excellent English communication skills (written and verbal)</li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint)</li><li>Comfortable using Google Workspace and WhatsApp Business</li><li>Experience coordinating schedules and multiple priorities</li><li>High attention to detail</li><li>Professional, reliable, and proactive</li><li>UAE driving license preferred</li></ul><p>Preferred Experience</p><ul><li>Events or hospitality industry experience</li><li>Small business or startup experience</li><li>Social media coordination experience</li><li>Experience handling suppliers and procurement</li></ul><p>Personality Traits</p><ul><li>Highly organized</li><li>Problem solver</li><li>Takes initiative without constant supervision</li><li>Calm under pressure</li><li>Friendly and professional</li><li>Trustworthy and discreet</li></ul><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>What is your gender?</li></ul><p>Work Location: On the road</p>

Personal Assistant

Emterra Group

<div><h1 class="jobSectionHeader"><b>Job Title</b><b>: Operations Coordinator</b></h1>
<h2 class="jobSectionHeader"><b>Location</b><b>: Flint, MI</b></h2>
<h3 class="jobSectionHeader"><b>Company Overview:</b></h3>
<p>Emterra Environmental USA Corp is a leading recycling and waste disposal solution provider. We seek an Operations Coordinator to join our team in Flint, Michigan.</p>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3>
<h4 class="jobSectionHeader"><b><i>Administrative Tasks:</i></b></h4>
<ul><li>Assist the Operations Supervisor with administrative tasks, including scheduling, correspondence, and project coordination.</li>
<li>Maintain and organize files, records, and documentation related to business operations.</li>
<li>Prepare and distribute reports, presentations, and other documents as required.</li>
</ul><h4 class="jobSectionHeader"><b><i>Customer Relations:</i></b></h4>
<ul><li>Serve as a point of contact for clients, addressing inquiries and providing information about our services.</li>
<li>Handle customer complaints and issues, ensuring timely and satisfactory resolution.</li>
</ul><h4 class="jobSectionHeader"><b><i>Operational Support:</i></b></h4>
<ul><li>Coordinate daily route logistics to ensure efficient residential and commercial collection operations across assigned service areas</li>
<li>Assist in planning and adjusting route assignment based on volume fluctuations, staffing levels, equipment availability and service requirements.</li>
<li>Serve as a central point of communication between drivers, dispatch and supervisors to address route issues, missed stops and service disruption in real time.</li>
<li>Track route progress throughout the day, identifying delays, inefficiencies, and missed pickups; implement corrective actions to maintain service level</li>
<li>Support route optimization efforts by analyzing houses per hour, drive time, and route density to improve overall efficiency</li>
<li>Maintain accurate records of route changes, service exceptions, completion status, and customer issues for reporting and follow up.</li>
<li>Coordinate contingency plans for call-off's, equipment breakdowns, weather impacts or high-volume days to ensure continuity of service.</li>
<li>Ensure all routing and logistical activities are performed in compliance with safety standards, DOT guidelines, and company policies.</li>
</ul><div><div><b>Benefits and Compensation:</b></div>
<ul><li>Competitive Pay.</li>
<li>Paid holidays.</li>
<li>PTO up to 2 weeks.</li>
<li>Medical, Dental, and Vision benefits</li>
<li>401K plan</li>
</ul></div><h3 class="jobSectionHeader"><b>Requirements:</b></h3>
<ul><li>Associate degree or higher (Preferred Bachelor's Degree)</li>
<li>Strong organizational and communication skills.</li>
<li>Proficiency in Microsoft Office Suite.</li>
<li>Strong background in Logistics</li>
</ul>
<div></div><div><div><i>Equal Opportunity Statement: Emterra Environmental USA Corp is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</i></div></div></div>

Delco Air

<p><b>Support Operational Excellence Across New Jersey</b></p><p><b>Delco Air HVAC</b> is a growing provider of HVAC installation, maintenance, repair, and equipment solutions serving residential and commercial customers throughout New Jersey. Our continued success is built on dependable service, efficient operations, and strong relationships with suppliers, vendors, and customers.</p><p>We are currently seeking a highly organized and detail-oriented <b>Supply Chain Coordinator</b> to support procurement, inventory management, logistics coordination, vendor communications, and operational planning throughout <b>New Jersey</b>.</p><p>This position plays a critical role in ensuring materials, equipment, parts, and supplies are available when needed to support field operations, customer projects, and company growth.</p><p><b>Position Overview</b></p><p>The Supply Chain Coordinator is responsible for helping manage the flow of materials and information throughout the supply chain. This role works closely with vendors, warehouses, operations teams, and management to maintain efficient inventory levels, coordinate deliveries, and support business objectives.</p><p>The ideal candidate is proactive, analytical, and capable of managing multiple priorities in a fast-paced environment.</p><p><b>Location</b></p><p><b>New Jersey</b></p><p>This position supports supply chain, procurement, logistics, and operational activities throughout New Jersey and may involve coordination with suppliers, warehouses, service teams, and distribution partners located across multiple regions within the state.</p><p><b>Schedule</b></p><ul><li>Full-Time</li><li>Monday through Friday</li><li>Day Shift</li></ul><p><b>Why Join Delco Air HVAC?</b></p><p>At Delco Air HVAC, efficient supply chain management is essential to delivering outstanding service and maintaining operational excellence. We invest in professionals who are organized, solution-oriented, and committed to continuous improvement. Join a growing company where your contributions directly impact business performance, customer satisfaction, and long-term success.</p><p>Pay: $64,710.00 - $76,960.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: On the road</p>

Supply Chain Coordinator

Department of Finance

<div></div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Administrative Operations Coordinator
</b></h1></div><div><div><div><div><ul><li>DEPARTMENT OF FINANCE</li></ul>
</div></div><div><div><div><p>Posted on</p>
<p>06/12/2026</p>
</div></div></div><div><div><ul><li>Full-time</li></ul>
</div></div><div><div><p>Location</p>
<p>MANHATTAN</p>
</div></div></div><div><div><div><ul><li>Exam may be required</li></ul>
</div></div><div><div><div><p>Department</p>
<p>D/C of Tax Audit &amp; Enforcement</p>
</div></div></div><div></div><div>Salary range: $61,656.00 &ndash; $70,904.00
</div></div></div><div><div><p>Save</p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
</div><div><div><div>IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE, ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE EXAM NO. 1128, OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE MAY BE CONSIDERED FOR AN INTERVIEW.
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PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1128.
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NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
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DOF&rsquo;s Tax Audit and Enforcement Division is charged with the audit of all business and excise taxes administered by New York City. The division conducts audits related to corporate, personal, sales, and use taxes. City tax auditors conduct audits of selected audit candidates with a goal of determining the appropriate tax liability of each taxpayer and applying NYC rules and laws in accordance with the City&rsquo;s policies and procedures.
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The Office of Tax Audit is charged with the audit of all business and excise taxes administered by the City of New York. Tax Audit conducts audits of general corporation tax, business corporation tax, commercial rent tax, unincorporated business tax, hotel tax, utility tax, real property transfer tax, and bank tax. Tax Audit also conducts NYC personal income tax and sales and use tax audits within New York City. Tax auditors conduct audits of selected candidates in the various administered taxes, with a goal of determining the appropriate tax liability of each taxpayer. The Office of Tax Audit includes the Field Unit, which conducts audits in the field, and the Non-field Unit, which conducts correspondence audits.
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Tax Audit is seeking a highly motivated, organized and detail-oriented individual, to serve as an Administrative Operations Coordinator, for the Deputy Commissioner of Tax Audit and Enforcement unit. Reporting to the Supervisor of Administrative Operations, the selected candidate&rsquo;s duties and responsibilities will include, but are not limited to the following:
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<ul><li>Prepare and coordinate with the supervisor, manager, coordinator on all Tax Audit and Enforcement Division's &quot;Other Than Personnel Services&quot; (OTPS) operations, such as Employee Move Information, work orders using Office Space, Telephone Directory updates, keep inventory of all printers, copiers, fax machines, scanners, PC's, laptops, date time machines and telephones.
</li><li>Prepare and assist the Operations Coordinator with OTPS, for the PassPort System, purchasing office supplies for the division by browsing on-line vendor catalogs, creating requisitions/purchase requests and submitting the order(s) for approval via the PassPort System. Following up with deliveries of requested items.
</li><li>Assisting the Disclosure Officer with audit and tax document requests from auditors and managers to NYS for the purposes of the NYS Sharing Agreement Exchange Program and the Exchange of Information Agreement Program between NYS and NYC. Facilitate the exchange of information between DOF and NYS.
</li><li>Prepare Out-of-Town Travel Requests, obtaining receipts for up to two (2) days of travel. Ensuring that travel requests forms are complete with detailed information, with all required signatures. Research cost using General Services Administration (GSA) government standard cost allocation.
</li><li>Assist with reviewing and the submission of the division's Authorized Driver applications and renewal process. Ensure all supporting documents are submitted with the applications. Requests for City Vehicle are submitted to supervisor for review and submitted to Facility Management Fleet Coordinator for processing.
</li><li>Assist with personnel services, work schedules changes, work unit changes, and reporting changes. Distribution of paychecks and pay stubs.
</li><li>Answering phones, managing calendars, scheduling meetings, preparing and editing correspondence, spreadsheets, presentations and other documents, maintaining files and retrieving documents and reference materials.
</li><li>Coordinate and administer audit/tax document requests from managers to Federal and NYS.
</li><li>Assist with IT related issues such as inventory and equipment repairs, PC's Laptops, phones, and office equipment. Assist with the Assistant Commissioner's front desk coverage and calendar appointments. Perform general office administrative functions and special projects requested by the division's executive staff.
</li><li>Ensure equipment is operational and stocked with necessary supplies.
</li><li>Perform special projects as directed by supervisor.
</li></ul><br>
Additional Information:
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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.
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A strong working knowledge of MS Office is required.
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PRINCIPAL ADMINISTRATIVE ASSOC - 10124</div><br>
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<h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2><br>
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<p>1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
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2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in &quot;1&quot; above; or
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3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in &quot;1&quot; above;
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4. Education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;, or &quot;3&quot; above. However, all candidates must possess the one year of administrative or supervisory experience as described in &quot;1&quot; above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in &quot;1&quot; above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3&frac12; years.</p><br>
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<h2 class="jobSectionHeader"><b>Preferred Skills</b></h2>
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- Excellent written and verbal communication skills. - Strong organizational skills. - Detailed oriented and able to handle multiple assignments. - Strong interpersonal and teamwork skills.
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<h2 class="jobSectionHeader"><b>55a Program</b></h2>
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This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
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<h2 class="jobSectionHeader"><b>Public Service Loan Forgiveness</b></h2>
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As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.
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<h2 class="jobSectionHeader"><b>Residency Requirement</b></h2>
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New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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<h2 class="jobSectionHeader"><b>Additional Information</b></h2><br>
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<div></div><p>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p>
</div></div><div><div>Apply <p>Save</p>
</div></div></div></div><div><div><div><div><div><div><p>Job ID</p>
<p>783033</p>
</div></div><div><div><div><p>Posted until</p>
<p>06/26/2026</p>
</div></div></div><div><div><div><p>Title code</p>
<p>10124</p>
</div></div></div><div><div><div><p>Civil service title</p>
<p>PRINCIPAL ADMINISTRATIVE ASSOC</p>
</div></div></div><div><div><div><p>Title classification</p>
<p>Competitive-1</p>
</div></div></div><div><div><div><p>Business title</p>
<p>Administrative Operations Coordinator</p>
</div></div></div></div><div><div><div><ul><li>Experience level: Experienced (non-manager)</li></ul>
</div></div><div><div><div><p>Job level</p>
<p>02</p>
</div></div></div><div><div><div><p>Number of positions</p>
<p>1</p>
</div></div></div><div><div><div><p>Work location</p>
<p>375 Pearl Street</p>
</div></div></div><div><div><ul><li>Category: Administration &amp; Human Resources</li></ul>
</div></div></div></div></div></div><div><div><div><div><p>Administrative Operations Coordinator</p></div></div></div></div></div><div></div>

Administrative Operations Coordinator

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