service operations coordinator

Spark Techno Crafts

Service CoordinatorLooking for an organised and self-motivated Service Coordinator urgently who will be responsible for managing service activities. The Service Coordinator&rsquo;s role will include working closely with the Sales &amp; Operations teams.You should be detail-oriented, professional and have excellent written and verbal communication skills, worked in a similar position and proficient in Customer service.Responsibilities:&#9679; Welcome visitors.&#9679; Answering phone calls, responding to emails, coordinating with customers, vendors, suppliers, clients .&#9679; Preparing service schedules, tracking of service performed, procuring parts.&#9679; Preparing quotations, delivery notes, invoices, packing lists, Proforma invoices and system update.&#9679; Maintaining service files, including job files, vendor files and other files related to the service operations.&#9679; Purchasing office supplies, overseeing the maintenance of office facilities and equipment.&#9679; Managing technicians and their requirements.&#9679; Performing other relevant duties.Requirements:&#9679; Bachelor&rsquo;s degree and dicipline, Engineers in Mechanical /Electrical/Automobile can apply.&#9679; 3 - 5 years in handling the administration activities and duties of a service coordinator or in a similar position in the UAE.&#9679; Having experience in the service Industry and handling Annual Maintenance contracts will have an advantage.&#9679; Proficient in a variety of computer software applications and in Online systems&#9679; Multi-tasking and time-management skills, Problem Solving skills, etc.&#9679; Experience in telesales will be an added advantage.&#9679; Service advisors can also apply.Others:&#9679; Salary &ndash; Aed.2500 &ndash; 3500 (depending on the experience)&#9679; UAE driving licence.&#9679; Only immediate joiners and candidates who have their own visa/ NOC need apply.&#9679; Preferred age of applicants- 35 to 45 yearsGender: Male&#9679; Workman Compensation insurance will be provided by the companyJob Types: Full-time, Permanent, Temporary Contract length: 3 -6 monthsPay: AED2,500.00 - AED3,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Service coordinators: 3 years (Required)</li></ul>Language:<ul><li>English, Hindi, Arabic (Required)</li></ul>

Service Coordinator

Confidential Company

Customer Service & Operations Coordinator:EducationBachelor’s degree in Business Administration, Supply Chain Management, International Trade, or a related field.ExperienceMinimum 2 to 4 years of experience in customer service, logistics coordination, orexport/import operations.Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.Experience in handling customer complaints, documentation, and post-sales support is essential. <ul><li>Skills & Competencies:</li></ul> Strong organizational and multitasking skills. Proficient in Microsoft Office Excel, Word, Outlook experience with ERP and systems is a plus. Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders. Attention to detail with a proactive and solution-oriented mindset. Ability to work under pressure and meet tight deadlines.Customer Service & operations Coordinator Key Responsibilities<ul><li>Act as the primary point of contact for all post sales customer inquiries, ensuring prompt</li></ul>and effective communication.<ul><li>Maintain and regularly update the Export Tracker for all outbound shipments.</li><li>Share the daily Export Tracker report by 9 AM, Monday to Saturday, with same-day</li></ul>updates when necessary.<ul><li>Coordinate between the Import, Export, and Sales teams to streamline communication</li></ul>and support cross functional tasks.<ul><li>Foster and maintain strong relationships with third-party vendors to ensure efficient</li></ul>service and support.<ul><li>Collaborate with freight forwarders for Bill of Lading BL draft reviews, confirmations,</li></ul>and Telex releases.<ul><li>Liaise with SGS for documentation processing and draft confirmations.</li><li>Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals.</li><li>Handle and resolve customer complaints efficiently by coordinating with relevant departments.</li><li>Maintain detailed reports on customer-reported discrepancies, shortages, and damages.</li><li>Regularly update the Client Master Database to ensure accuracy of customer information.</li><li>Track and manage customer claims, ensuring timely resolution and documentation.</li><li>Undertake additional responsibilities as delegated by the Reporting Officer, in alignment</li></ul>

JAFZA Experienced Customer Service(Export Sea Freight Documents)

Global ME Recruitment Network

Job description:Customer Service &amp; Operations Coordinator:Education:Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, International Trade, or a related field.Experience:o Minimum 2&ndash;4 years of experience in customer service, logistics coordination, orexport/import operations.o Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.o Experience in handling customer complaints, documentation, and post-sales support is essential.<ul><li>Skills &amp; Competencies:</li></ul>o Strong organizational and multitasking skills.o Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP and systems is a plus.o Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders.o Attention to detail with a proactive and solution-oriented mindset.o Ability to work under pressure and meet tight deadlines.Customer Service &amp; operations Coordinator &ndash; Key Responsibilities<ul><li>Act as the primary point of contact for all post-sales customer inquiries, ensuring prompt</li></ul>and effective communication.<ul><li>Maintain and regularly update the Export Tracker for all outbound shipments.</li><li>Share the daily Export Tracker report by 9:00 AM, Monday to Saturday, with same-day</li></ul>updates when necessary.<ul><li>Coordinate between the Import, Export, and Sales teams to streamline communication</li></ul>and support cross-functional tasks.<ul><li>Foster and maintain strong relationships with third-party vendors to ensure efficient</li></ul>service and support.<ul><li>Collaborate with freight forwarders for Bill of Lading (BL) draft reviews, confirmations,</li></ul>and Telex releases.<ul><li>Liaise with SGS for documentation processing and draft confirmations.</li><li>Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals.</li><li>Handle and resolve customer complaints efficiently by coordinating with relevant departments.</li><li>Maintain detailed reports on customer-reported discrepancies, shortages, and damages.</li><li>Regularly update the Client Master Database to ensure accuracy of customer information.</li><li>Track and manage customer claims, ensuring timely resolution and documentation.</li><li>Undertake additional responsibilities as delegated by the Reporting Officer, in alignment</li></ul>Job Type: Full-timePay: AED5,500.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Are you ok with the salary range of 5500 - 6000aed ?</li><li>Willing to travel to Jabal Ali freezone and Kindly mention your current location</li><li>Apply only If your female</li><li>Kindly apply to the job if you have hands on experience in export documentation of Sea Freight in JAFZA Location ? If you don't have Experience in JAFZA Freezone please do not apply</li></ul>

JAFZA Experienced Customer service / Logistics Coordinator-Female Export Sea Freight Documentation

Carlton Group

<div>The Operations Support Coordinator II (OSC II) plays a key role in ensuring the efficient and accurate
 
delivery of service operations, including repairs, installations, preventative maintenance, and
 
inspections, across a diverse customer base. The OSC II operates with a high degree of autonomy,
 
demonstrating mastery of responsibilities with minimal supervision. This role takes on greater
 
ownership in the call-to-cash process, mentors and supports other OSC team members, and drives
 
action that supports KPI achievement and branch performance. The OSC II not only fulfills daily
 
service support functions but also helps shape and improve the systems and workflows that power
 
operational excellence.
<div>Essential Job Functions 
<ul><li>Answer and direct incoming calls, assisting customers with service inquiries regarding repairs, installations, preventative maintenance, load tests, rentals, and parts sales.</li><li>Schedule preventative maintenance, installations, and repairs to maximize technician productivity.</li><li>Dispatch work orders to technicians and track their status via ServicePro and SmarterCerts applications.</li><li>Create and manage work orders, ensuring timely updates, status documentation, and charge calculations.</li><li>Provide quotes for parts, installations, PM contracts, and repairs as needed.</li><li>Manage the on-call system for after-hours customer service.</li><li>Collaborate with the Sales department to coordinate equipment installations and assign service technicians to various tasks, including repairs and inspections.</li><li>Quickly research and source parts from vendors to support operations, ensuring timely solutions when field demands are urgent.</li><li>Ability to troubleshoot, research, and provide guidance to customers and the operations team to enhance safety, quality, and efficiency.</li><li>Take full ownership of PM contracts, ensuring renewals, accuracy, and strategic price adjustments.</li><li>Identify opportunities to optimize pricing, enhance customer value, and drive business growth.</li><li>Optimize inventory levels by leveraging system data and collaborating with purchasing to</li></ul>
CIS PDS &ndash; Operations Support Coordinator II 
Carlton Scale V2102025HW 
Page 3 of 5 
minimize costs. &bull; Submit purchase orders for inventory, coordinate part orders, and ensure accurate pricing and availability. 
<ul><li>Process inventory returns and warranty claims, including creating vendor return authorizations and tracking returns.</li><li>Manage shipping, receiving, and inventory tagging, ensuring all items are documented and accounted for.</li><li>Partner with the billing team, sales, and operations to ensure work orders are completed- minimizing the need for APS intervention and reducing process inefficiencies.</li><li>Handle new customer setup in NetSuite, including obtaining trade references and researching terms.</li><li>Create cases in NetSuite for various requests, including credits, payment term changes, customer documentation, and continuous improvement opportunities.</li><li>Maintain ownership of open order management, ensuring all notes and statuses are updated timely and accurately. Details Matter.</li><li>Handle accounts receivable, credit terms, and assist with past due AR as needed.</li><li>Train and mentor new OSCs, developing policy and procedures to enhance operational support.</li><li>Serve as a subject matter expert alongside the Operations Support Manager, ensuring best practices are utilized across branches.</li><li>Perform audits for the Administrative Scorecard.</li><li>Support manager by reviewing and approving customer calibration certificates.</li><li>Support multiple branches as needed, acting as a long-term backup when required.</li><li>Assist with physical inventory and work with managers to maintain optimal stock levels.</li><li>Process transfer orders and ensure timely movement of inventory to prevent obsolescence and reduce costs.</li><li>Review and approve time sheets timely and for accuracy, verifying work orders, customer details, and time entries.</li><li>Review and code employee credit card charges timely and for accuracy, ensuring job-related costs are properly recorded.</li><li>Utilize GPS tracking for technician vehicles to optimize dispatching.</li><li>Reconcile petty cash, maintain office equipment, and provide requested reports to management.</li><li>Complete vendor setup documents, W-9s, and other required forms.</li><li>Perform any additional duties assigned by management.</li></ul>
Accountability 
<ul><li>The OSC II plays an active and influential role in the success of the branch, driving action, owning outcomes, and advancing KPI performance through consistent leadership and execution.</li><li>Lead and Live by our Core Value and C10 behaviors.</li><li>Demonstrate and model CIS Core Values and C10 behaviors in all actions and decisions.</li><li>Champion CIS Safety Policies and initiatives through active participation and consistent compliance.</li><li>Operate with self-mastery, executing responsibilities with urgency, accuracy, and minimal supervision.</li></ul>
CIS PDS &ndash; Operations Support Coordinator II 
Carlton Scale V2102025HW 
Page 4 of 5 
<ul><li>Consider the customer&rsquo;s perspective in every decision, protecting CIS&rsquo;s reputation and the value we deliver.</li><li>Drive action daily by taking initiative, solving problems, and preventing delays in workflow.</li><li>Lead and mentor OSC I team members, supporting their development into independent and accountable contributors.</li><li>Own the service-side of the call-to-cash process, ensuring seamless coordination from intake to work order completion in partnership with Corporate Billing.</li><li>Manage and meet branch KPIs through effective scheduling, documentation, and process alignment.</li><li>Identify and eliminate inefficiencies, recommending and implementing improvements to drive operational performance.</li><li>Audit and maintain accuracy across timekeeping, expense coding, inventory, and customer documentation.</li><li>Participate in weekly Action Board meetings to align work priorities, ensure progress, and support branch goals.</li><li>Model personal accountability, consistently following through, delivering results, and setting a high standard for professionalism.</li><li>Uphold company policies and procedures, recognizing that Details Matter in all administrative and customer-facing work.</li><li>Maintain professional communication and appearance as a representative of CIS.</li></ul></div>
<div>Qualifications 
<ul><li>High school diploma required; minimum of 3-5 years of experience in a comparable industrial field service industry, specifically working with technicians who service industrial clients reliant on timely and reliable equipment maintenance and repair. Candidates may demonstrate relevant transferable skills such as being a problem-solver who can juggle multiple tasks and adapt to evolving priorities while leveraging critical thinking and positive customer service skills to ensure operational efficiency in high-demand environments.</li><li>A self-motivated individual who can work independently with minimal supervision.</li><li>Proficient in Microsoft Office; experience with NetSuite and Service Pro preferred.</li><li>Strong verbal, written, and listening skills.</li><li>May need to operate a forklift.</li><li>Must pass drug and background checks to support all CIS &amp; customer requirements.</li><li>Capable and comfortable working in a location by yourself.</li></ul>
Physical Requirements 
<ul><li>Ability to sit or stand at a workstation for extended periods of time.</li><li>Frequent use of hands for typing, handling documents, and working with office equipment such as computers, printers, and telephones.</li><li>Visual ability to view computer screens and read documents for extended periods.</li><li>Ability to lift and carry office materials, such as files or boxes, weighing up to 30 pounds.</li><li>Occasional walking or standing within the office environment.</li></ul></div></div>

Operations Support Coordinator II

Jamar Company

<div><div>Company: The Jamar Company 
Job Title: Service Coordinator 
Location: On-site &amp; Duluth, MN 
Opportunity Type: Non-Union 
Employment Type: Full-time

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Are you a master of coordination and customer care? Join our team as a Service Coordinator, where you will play a pivotal role in keeping projects and service operations running seamlessly. In this dynamic position, you will:
<ul>
<li>Facilitate crew scheduling for projects, maintenance, inspections, and service calls in our Service Department.</li>
<li>Be the first point of contact for client inquiries, ensuring accurate information and exceptional service.</li>
<li>Collaborate with Project Managers and Service Account Managers to deliver flawless project and service experiences.</li>
<li>Manage service requests from start to finish, oversee technician schedules, and keep everything on track through our dispatch system.</li>
</ul>
If you thrive in a fast-paced environment, love problem-solving, and enjoy being the link between clients and teams, this is your chance to make an impact!

Essential Duties &amp; Responsibilities: 
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Coordinate with Project Managers and Service Account Managers to schedule field labor for large contracts, small service projects, and recurring maintenance/inspections.</li>
<li>Monitor manpower and open work order spreadsheets; schedule technicians promptly.</li>
<li>Answer service calls and follow up with customers in a timely manner.</li>
<li>Document and categorize work requests received via phone, email, or verbally.</li>
<li>Confirm billing details&mdash;such as &ldquo;bill to,&rdquo; PO numbers, limits, warranty status, and billable work&mdash;before entering requests into dispatch software.</li>
<li>Actively manage the dispatch console, including technician rescheduling.</li>
<li>Enter service requests into dispatch software and oversee allocation through completion.</li>
<li>Verify inspection completion, review forms, prepare field quotes, and collaborate with Service Account Managers for approval.</li>
<li>Accurately input new maintenance and warranty inspection contracts.</li>
<li>Provide training and support to technicians and service team to ensure smooth workflow and customer satisfaction.</li>
<li>Handle customer complaints and escalate to management when necessary.</li>
<li>Assist with timesheets, time tracking, accounts receivable collections, and billing support.</li>
<li>Conduct customer surveys as requested.</li>
<li>Support Architectural Department initiatives, including adherence to SOPs.</li>
<li>Perform other duties as assigned.</li>
</ul>
Required Education &amp; Experience:
<ul>
<li>One year or more of experience in a service-oriented or complex business office, with emphasis on scheduling and client management.</li>
<li>Proficient in Microsoft Office (Outlook, Word, Excel) or similar record-keeping software.</li>
<li>Ability to quickly learn and navigate company systems, including CenterPoint, WebApps, Samsara, and SharePoint.</li>
<li>Working knowledge of iPhone and iPad functionality.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Strong attention to detail, organizational skills, and ability to multitask effectively.</li>
</ul>
Other Details:
<ul>
<li>This position will report regularly in person to Duluth, MN.</li>
<li>All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.</li>
</ul>
What Sets Us Apart: 
Safety &ndash; You are part of a team that practices safety first in all we do. 
Innovative Culture &ndash; Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking. 
Onboarding &ndash; Coordinated support to ensure integration into the company, complete understanding of role and team members, 
Collaborative Environment &ndash; Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams. 
Continuous Learning &ndash; Access to resources and opportunities for day-to-day learning, and professional development 
Community Engagement &ndash; We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities 
Impact &ndash; Be a part of a company that makes a difference, both the in market and in the community.

Compensation &amp; Benefits:
<ul>
<li>The expected hourly compensation range for this position is $22.60 - $33.90. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.</li>
<li>This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
<ul><li>Comprehensive Health Coverage: Medical, Dental, &amp; Vision Options</li>
<li>Employer-Paid Coverage: Group Term Life, Short &amp; Long-Term Disability Coverage</li>
<li>401K with Employer Match</li>
<li>Discounted Company Stock (Employee Stock Purchase Plan)</li>
<li>Profit Sharing</li>
<li>Generous Paid Time Off &amp; Paid Holidays</li>
<li>Employee Referral Bonus Program</li>
<li>Robust Training/Development &amp; Professional Growth Opportunities</li>
<li>Exclusive Discounts: Access to Perks Marketplace Discount Program</li>
<li>Company Engagement, and More</li>
</ul>
</li></ul>Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.
</div><div><div>Jamar endeavors to make www.jamarcompany.us accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 218-628-1026 or humanresources@jamarcompany.us.

Jamar is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.

If you&rsquo;d like more information on your EEO rights under the law, please click here</div></div></div>

Eros Group

Location: DubaiExperience: 5-6 yearsKey Responsibilities: -Coordinate daily service operations, ensuring timely job scheduling, technician deployment, and customer follow-ups.- Handle customer inquiries, complaints, and feedback, providing excellent customer service.- Collaborate with technical teams to resolve issues and improve service delivery.- Manage service documentation, maintain accurate job records, and track progress in systems like SAP or CRM.- Assist with invoicing, payment follow-ups, and expense tracking.- Support billing, cost entry, and coordination with the accounts department.- Utilize MS Office (Excel, Word) to generate reports and track performance metrics.Requirements: - Strong communication and coordination skills, with proficiency in English and Hindi.- 5-6 years of experience in service coordination or a similar role.- Basic knowledge of accounting principles and experience with service operations. - Excellent problem-solving, multitasking, and time management skills.- Positive attitude, reliable, and able to work under pressure.Job Type: Full-timePay: AED2,800.00 - AED3,500.00 per month

Service Coordinator (AC Background)

STAR SERVICES LLC

Position Title: HR Operations Coordinator Location: Dubai Investment Park (DIP), Dubai, UAEJob Description: We are looking for an experienced HR Operations Coordinator to support daily HR functions, recruitment activities, and client coordination. The ideal candidate will have a background in the recruitment/staffing industry and a strong understanding of HR processes in the UAE.Key Responsibilities:<ul><li>Support HR operations, including employee records, onboarding, and documentation.</li><li>Assist with recruitment coordination and candidate communication.</li><li>Handle client interactions and ensure smooth service delivery.</li><li>Ensure compliance with UAE labor laws and company policies.</li><li>Maintain accurate HR records and generate regular reports.</li></ul>

HR Operations Coordinator

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JAFZA Experienced Customer Service(Export Sea Freight Documents)

JAFZA Experienced Customer service / Logistics Coordinator-Female Export Sea Freight Documentation

Operations Support Coordinator II

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