service operations coordinator

Blue Collar Services

<div><div><h1 class="jobSectionHeader"><b>HVAC Operations Coordinator</b></h1>
<div><b>Location:</b> Norwalk, CT<br>
<b>Industry:</b> Residential HVAC (Franchise-Backed Company)<br>
</div><div>We are a <b>growing residential HVAC company backed by a nationally recognized franchise</b>, and we&rsquo;re looking for an <b>Operations Admin / Dispatch Coordinator</b> to help support day-to-day operations as we continue to expand.<br>
</div><div>This role is ideal for someone who thrives in a fast-paced environment, understands HVAC service operations, and is excited to help <b>build and grow a business from the ground up</b>.<br>
</div><div>Responsibilities<br>
</div><ul><li>Dispatch technicians and manage daily service schedules using <b>ServiceTitan</b><br>
</li>Coordinate with technicians to ensure efficient routing and job completion<br>
<li>
</li>Manage supplier relationships and assist with ordering equipment and materials<br>
<li>
</li><li>Prepare <b>customer quotes and proposals</b><br>
</li>Support basic sales activities and follow-ups<br>
<li>
</li>Maintain accurate job records and scheduling within ServiceTitan<br>
<li>
</li>Assist with operational coordination as the business continues to grow<br>
<li>
</li></ul><div>Requirements<br>
</div><ul><li>Experience using <b>ServiceTitan</b><br>
</li><li>Previous experience in <b>dispatching or operations within an HVAC, plumbing, or home service company</b><br>
</li>Experience managing suppliers and job materials<br>
<li>
</li>Experience preparing quotes or assisting with sales<br>
<li>
</li>Strong organizational and communication skills<br>
<li>
</li><li><b>High-energy personality with a &ldquo;hustle&rdquo; mindset</b><br>
</li>Excited about helping grow a new and expanding business<br>
<li>
</li></ul><div>Compensation &amp; Benefits<br>
</div><ul><li><b>Salary:</b> $60,000 &ndash; $80,000 annually (plus sales incentives)<br>
</li><li><b>100% employer-paid health insurance</b> (no deductible)<br>
</li>401(k)<br>
<li>
</li>Sales incentive opportunities<br>
<li>
</li>Company tablet<br>
<li>
</li><li>Growth opportunities within a rapidly expanding company</li></ul></div></div>

Operations Admin/Dispatch Coordinator

Top Notch Plumbing LLC

<p><b>Service &amp; Operations Coordinator (Dispatch, Sales, Scheduling)</b></p><p>Greeley, CO<br/>Top Notch Plumbing, Heating &amp; Air</p><p>Top Notch Plumbing is growing and we&rsquo;re looking for a <b>high-performing, organized, and driven individual</b> to join our team as a <b>Service &amp; Operations Coordinator</b>.</p><p>This is NOT a typical &ldquo;dispatcher&rdquo; role.<br/>You will be at the center of our business &mdash; handling incoming calls, booking jobs, supporting technicians, and helping drive revenue.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Answer incoming calls and <b>convert them into booked appointments</b></li><li>Schedule and dispatch technicians efficiently</li><li>Ensure all customer and job details are accurate and complete</li><li>Follow up on missed calls and unsold estimates</li><li>Assist with accounts receivable (calling on past due invoices)</li><li>Manage and schedule annual backflow testing (tracking, reminders, submissions)</li><li>Support permitting for repair &amp; service jobs</li><li>Request and manage customer reviews (Google, etc.)</li><li>Help keep the schedule full and the team productive</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Strong communication skills (phone confidence is a MUST)</li><li>Highly organized and detail-oriented</li><li>Able to work in a <b>fast-paced environment</b></li><li>Comfortable handling multiple tasks at once</li><li>Basic computer skills (email, scheduling systems, spreadsheets)</li><li>Customer service mindset with a <b>sales edge</b></li><li>Reliable, accountable, and proactive</li></ul><p><b>What Success Looks Like</b></p><ul><li>Phones are answered quickly and professionally</li><li>Appointments are consistently booked</li><li>Schedule is full and optimized</li><li>Customers have a great experience from first call to completion</li><li>Follow-ups and systems are handled without being told</li></ul><p><b>Compensation</b></p><ul><li>Hourly pay based on experience</li><li>Performance-based incentives (booking &amp; revenue driven)</li><li>Opportunity to grow with the company</li></ul><p><b>Why Join Top Notch Plumbing</b></p><ul><li>Established, growing company in Northern Colorado</li><li>Strong team environment</li><li>Opportunity to play a key role in company success</li><li>Not just a job &mdash; a chance to build a career</li></ul><p><b>Apply Today</b></p><p>If you&rsquo;re organized, motivated, and ready to be part of a fast-moving team, we want to hear from you.</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service, Dispatch, Sales, Scheduling

Roto-Rooter Plumbing & Water Cleanup

<div><p>The <b>Service Coordinator</b> is responsible for coordinating and supporting service operations across an assigned region. This role ensures the timely scheduling of service technicians, efficient utilization of resources, and clear, accurate communication among customers, field staff, and regional leadership. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across multiple service areas.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<h3 class="jobSectionHeader"><b>
Regional Dispatch</b></h3>
<ul><li>
<p>Coordinate and assign service technicians across the Ohio region based on job priority, skill level, geographic location, and technician availability.</p>
</li><li>
<p>Adjust scheduled jobs to accommodate changing conditions, including lunch breaks, emergencies, and workload imbalances between locations.</p>
</li><li>
<p>Utilize dispatch software, GPS tracking, and related tools to manage assignments and monitor job progress.</p>
</li><li>
<p>Proactively advance jobs when possible to optimize technician productivity and branch availability.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Operational Coordination</b></h3>
<ul><li>
<p>Communicate with operations managers to ensure adequate technician coverage throughout the region.</p>
</li><li>
<p>Monitor daily workflow and communicate schedule changes or operational requirements to technicians and management.</p>
</li><li>
<p>Maintain accurate records of service requests, work orders, technician assignments, and scheduling adjustments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Communication</b></h3>
<ul><li>
<p>Serve as a primary point of communication between technicians, customers, branch staff, and regional leadership.</p>
</li><li>
<p>Provide timely updates regarding job status, scheduling changes, and issues requiring escalation.</p>
</li><li>
<p>Resolve scheduling conflicts and support field operations to ensure seamless service delivery.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Customer Interaction</b></h3>
<ul><li>
<p>Respond to customer inquiries regarding service scheduling, technician arrival times, and general service coordination.</p>
</li><li>
<p>Accurately document customer needs and ensure all relevant information is communicated to technicians and management.</p>
</li><li>
<p>Act as the first point of contact for scheduling-related escalations.</p>
</li><li>
<p>Proactively identify opportunities to prevent job cancellations and retain scheduled service appointments.</p>
</li></ul>
<h3 class="jobSectionHeader"><b>Administrative Support</b></h3>
<ul><li>
<p>Provide regional and branch operations managers with daily summaries of activity, opportunities, and concerns.</p>
</li><li>
<p>Assist with cross-department coordination to support efficient regional operations.</p>
</li></ul><ul><li>
<p>Strong organizational and time-management skills.</p>
</li><li>
<p>Ability to multitask and manage competing priorities in a fast-paced environment.</p>
</li><li>
<p>Excellent written and verbal communication skills.</p>
</li><li>
<p>Proficiency with scheduling/dispatch systems and standard office software.</p>
</li><li>
<p>Ability to analyze scheduling demands and make sound operational decisions.</p>
</li><li>
<p>Experience in dispatching, scheduling, service coordination, or a related operational support role.</p>
</li><li>
<p>Familiarity with service-based or field operations preferred.</p>
</li><li>
<p>Ability to work effectively with diverse teams and customers.</p>
</li></ul><div><b>
EEO:</b></div>
<div><i>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</i></div><br>
<div></div>
<div><i>
#NRL-SJ</i></div></div>

Service Coordinator

GRUNDFOS

<div>
 <strong>
  What is the job about?
  <br/>
  <br/>
 </strong>
 The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.
 <br/>
 <br/>
 Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
 <br/>
 <br/>
 He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner
 <br/>
 <br/>
 <strong>
  Your main responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and schedule service operations (using Service Management System).
  </li>
  <li>
   Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.
  </li>
  <li>
   Organize travels and site visits.
  </li>
  <li>
   Handle customer requests (phone calls, orders etc.) and prepare simple quotations.
  </li>
  <li>
   Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).
  </li>
  <li>
   Handle escalated complaints from customers and drive to satisfactory conclusion.
  </li>
  <li>
   Assist leadership and colleagues continuous improvement and execution of service plans.
  </li>
  <li>
   Prepare monthly performance reports for the Head of Service &amp; Solutions.
  </li>
  <li>
   Support administration tasks related to service workshop
  </li>
  <li>
   Reports matters related to Safety, Health and Environment
  </li>
  <li>
   Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Background:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment
  </li>
  <li>
   SAP experience preferred
  </li>
  <li>
   Experience driving well-defined processes within the service environment.
  </li>
  <li>
   Ability to lead minor processes or projects.
  </li>
  <li>
   Ability to lead a well-defined business process within the service environment.
  </li>
  <li>
   Most likely to have 5-10 years of relevant work experience before entering level besides formal education.
  </li>
  <li>
   Technical, functional and professional
  </li>
  <li>
   Ability influence others and follow processes.
  </li>
  <li>
   Some experience supporting key business initiatives.
  </li>
  <li>
   Knowledge of best practices and relevant practices, systems in the service environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Do you want to learn more?
  <br/>
  <br/>
 </strong>
 This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
 <br/>
 <br/>
 If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
 <br/>
 <br/>
 We look forward to hearing from you.
</div>


upchurch

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
Upchurch is a <b>rapidly growing</b>, full-service building engineering company providing <b>mechanical, plumbing, HVAC, and electrical services</b> across the southeastern United States. <b>Founded in 1970</b> and headquartered in Horn Lake, MS, Upchurch has grown through both<b> organic expansion and strategic acquisitions</b>, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions&mdash;from design and installation to ongoing maintenance and emergency support&mdash;<b>helping clients maximize building performance, energy efficiency, and equipment lifespan</b>.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Schedule and dispatch service technicians based on priority, location, and expertise.</p></li><li><p>
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.</p></li><li><p>
Monitor work order progress and ensure timely job completion.</p></li><li><p>
Maintain accurate service records and documentation in the company&rsquo;s system.</p></li><li><p>
Coordinate with inventory and parts departments to ensure availability for service calls.</p></li><li><p>
Prepare and review service reports, including technician hours, parts used, and job status.</p></li><li><p>
Collaborate with internal departments to resolve customer concerns and support technician needs.</p></li><li><p>
Track service KPIs such as response time, job completion rates, and customer satisfaction.</p></li><li><p>
Ensure compliance with company policies, safety standards, and service quality benchmarks.</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><p>
2&ndash;4 years of experience in service coordination, customer service, or operations support.</p></li><li><p>
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong attention to detail and ability to prioritize under pressure.</p></li><li><p>
Familiarity with field service environments, construction, or technical trades is preferred.</p></li><li><p>
High school diploma required; associate&rsquo;s or bachelor&rsquo;s degree in business or related field is a plus.</p></li></ul><p>
#LI-UPCHURCH1</p><p><b>
Benefits:</b></p><ul><li><p>
Competitive salary based on experience.</p></li><li><p>
Health, dental, and vision insurance.</p></li><li><p>
Paid time off and holiday pay.</p></li><li><p>
Opportunities for professional development and certification assistance.</p></li></ul><p><b>
Equal Employment Opportunity:</b></p><p>
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p></div>

Rapiscan Systems

<div>
 <p>
  Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
  </li>
  <li>
   Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
  </li>
  <li>
   Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.
  </li>
  <li>
   Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
  </li>
  <li>
   Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
  </li>
  <li>
   Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
  </li>
  <li>
   Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
  </li>
  <li>
   Provide backup support for the MEA Service team during absences or sickness.
  </li>
  <li>
   Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
  </li>
  <li>
   Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
  </li>
  <li>
   Develop scalable systems and processes to support business growth.
  </li>
  <li>
   Monitor and maintain service KPIs in line with targets set by service management.
  </li>
  <li>
   Prepare and deliver reports to senior management as required.
  </li>
  <li>
   Promote a culture of continuous improvement and support service management initiatives.
  </li>
  <li>
   Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork
  </li>
 </ul>
 <p>
  <strong>
   Candidate Requirements
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in a similar role.
  </li>
  <li>
   Experience with Microsoft D365 (preferred).
  </li>
  <li>
   Previous experience in an airport environment (advantageous).
  </li>
 </ul>
 <p>
 </p>
</div>


Service & Logistics Coordinator

TK Elevator

<div><div><p>What we expect</p><div><b>
The first 3 letters in workplace safety are Y-O-U!</b><b>TK Elevator </b>is currently seeking an experienced <b>Operations Coordinator</b> in<b> Tallahassee, FL.</b><p>
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.</p><p><b>
ESSENTIAL JOB FUNCTIONS:</b></p><ul><li>
Performs Install Base maintenance as needed. Creates safety inspection tickets.</li><li>
Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.</li><li>
Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.</li><li>
Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.</li><li>
Tracks Operations systems and tool audits.</li><li>
Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)</li><li>
Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)</li><li>
Completes manual payroll entry forms, includes daily DVR processing and cost corrections.</li><li>
Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.</li><li>
Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.</li><li>
Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox</li><li>
Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.</li><li>
Assigns tickets to mechanics, as needed.</li><li>
Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).</li><li>
Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).</li><li>
Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.</li><li>
Reviews Work in Progress report (weekly) and submits to regional billers.</li><li>
Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.</li><li>
Opens and distributes mail and faxes. (N/A if office has office manager)</li><li>
Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)</li><li>
Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)</li></ul></div></div><div><p>
Who we are looking for</p><div><p><b>
EDUCATION &amp; EXPERIENCE:</b></p><ul><li>
High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration</li><li>
Some elevator repair administrative work preferred</li><li>
Oracle database knowledge</li></ul></div></div><div><p>
What we offer</p><div><p>
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered</p><ul><li>
Medical, dental, and vision coverage</li><li>
Flexible spending accounts (FSA)</li><li>
Health savings account (HSA)</li><li>
Supplemental medical plans</li><li>
Company-paid short- and long-term disability insurance</li><li>
Company-paid basic life insurance and AD&amp;D</li><li>
Optional life and AD&amp;D coverage</li><li>
Optional spouse and dependent life insurance</li><li>
Identity theft monitoring</li><li>
Pet insurance</li><li>
Company-paid Employee Assistance Program (EAP)</li><li>
Tuition reimbursement</li><li>
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.</li></ul><p>
Additional benefits include:</p><ul><li>
15 days of vacation per year</li><li>
11 paid holidays each calendar year (10 fixed, 1 floating)</li><li>
Paid sick leave, per company policy</li><li>
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)</li></ul><p>
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.</p></div></div><div><p>
Additional information</p><div><p>
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.</p><p>
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.</p></div></div></div>

Operations Coordinator- Service/Repair (Tallahassee)

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Operations Coordinator- Service/Repair (Tallahassee)