service operations coordinator

Bay Shores Cleaning Company, LLC

Bay Shores Cleaning Company is HiringOperations Coordinator &ndash; Client Scheduling &amp; SupportLocation: Midland, MI Schedule: Monday&ndash;Friday | 7:00 AM &ndash; 4:00 PM (1-hour lunch) Status: Full-Time, In-Office | Benefits EligiblePay: Starting at $21.00/hour (based on experience)About Bay Shores Cleaning CompanyAt Bay Shores Cleaning Company, we believe great service starts with great people. We are a growing company built on strong values, exceptional customer care, and a commitment to supporting both our clients and our team.We are seeking a highly organized, quick-thinking, and customer-focused Operations Coordinator to serve as the communication hub of our office helping coordinate schedules, support our technicians, solve problems in real time, and create an exceptional experience for both clients and staff.This is not a traditional receptionist role. This is an operations-focused position for someone who thrives in a fast-paced environment, enjoys helping people, communicates confidently, and can make thoughtful decisions quickly when priorities shift throughout the day.Our Core Values (C.A.R.E.)Coachable &ndash; Open to learning, feedback, and growth Adaptable &ndash; Able to pivot quickly and stay positive when plans change Reliable &ndash; Consistent, dependable, and trustworthy Empathetic &ndash; Treats others with kindness and understandingPosition OverviewAs our Operations Coordinator &ndash; Client Scheduling &amp; Support, you will play a critical role in keeping daily operations running smoothly.You&rsquo;ll serve as a central point of communication between clients, cleaning technicians, and leadership coordinating technician appointments, managing client communication, handling shared inboxes, solving scheduling challenges, and helping keep both office operations and support systems organized and efficient.This role requires frequent communication throughout the day by phone, email, text, and Slack with clients, technicians, vendors, and leadership. The ideal candidate enjoys communication, can professionally manage a high volume of daily messages, and is comfortable making thoughtful decisions independently.Key Responsibilities Client Communication &amp; Customer Experience<ul><li>Serve as a primary point of contact for incoming calls, emails, texts, and client inquiries</li><li>Respond professionally and promptly to scheduling requests, service questions, and client concerns</li><li>Deliver exceptional customer service with empathy, confidence, and problem-solving</li><li>Provide accurate information regarding services, pricing, scheduling, and company processes</li><li>Maintain a warm, welcoming, and professional office environment</li><li>Represent Bay Shores Cleaning Company at occasional community events</li><li>Maintain strong phone presence professional, warm, clear, and confident communication</li></ul>Scheduling &amp; Operations Coordination<ul><li>Coordinate daily technician appointments and route schedules efficiently</li><li>Make real-time scheduling adjustments when technicians call off, appointments shift, or client needs change</li><li>Match technician availability, skill sets, and service needs to appointments</li><li>Communicate daily updates and operational needs clearly with field staff using Slack, phone, text, and email</li><li>Help troubleshoot scheduling conflicts and operational challenges quickly and professionally</li><li>Track technician attendance, clock-ins/outs, and daily activity updates</li><li>Make thoughtful day-to-day decisions that keep operations moving smoothly</li></ul>Administrative &amp; Office Operations<ul><li>Manage shared email inboxes and office communication channels</li><li>Maintain accurate client records, contact lists, and service notes in company software systems</li><li>Prepare letters, reports, onboarding materials, and administrative documents</li><li>Monitor office and cleaning supply inventory levels, place orders, receive shipments, and maintain organized stock areas</li><li>Keep office supply inventory processed, stocked, and ready for daily team use</li><li>Support daily operational tasks such as laundry processing, office organization, stocking supplies, and maintaining readiness for team operations</li><li>Help maintain a clean, tidy, organized, and professional office environment</li><li>Support new hire onboarding by preparing welcome kits, orientation materials, and office setup tasks</li></ul>Technology &amp; Communication Tools<ul><li>Use company mobile apps daily for communication, scheduling, and operational workflow</li><li>Employees in this role will be required to install and actively use two company-approved mobile apps on their smartphone as part of daily job responsibilities</li><li>Comfortable using email, text communication, and team messaging platforms like Slack is essential</li><li>Working knowledge of Google Workspace is required, including Gmail, Google Calendar, Google Docs, and Google Sheets</li><li>Basic computer proficiency required, including managing emails, calendars, documents, spreadsheets, and digital communication systems</li><li>Training for this role will be provided both in person and virtually through Zoom</li></ul>Professional Standards<ul><li>Comfortable working independently and confidently while working alone in the office at times</li><li>Must handle confidential employee, payroll, client, and company information with discretion and professionalism</li><li>Must be dependable, emotionally mature, positive, and committed to contributing to a respectful, drama-free workplace culture</li><li>Takes pride in maintaining a polished office environment and keeping systems organized, stocked, and running efficiently</li><li>Solution-oriented thinker who naturally looks for answers, takes initiative, and helps solve problems</li></ul>What Makes Someone Successful in This Role✔ Highly organized and detail-oriented ✔ Friendly, polished, and professional in communication ✔ Calm under pressure and able to pivot quickly ✔ Confident making thoughtful decisions independently ✔ Excellent at multitasking and prioritizing competing needs ✔ Comfortable communicating with both clients and staff all day long ✔ Tech-savvy and quick to learn software systems ✔ Comfortable using smartphone apps for work communication and scheduling ✔ Positive, dependable, and solution-oriented ✔ Takes pride in maintaining an organized, stocked, and efficient workspace ✔ Committed to helping create a professional, supportive workplace cultureQualifications<ul><li>High school diploma or equivalent required</li><li>2+ years of experience in operations coordination, scheduling, dispatch, office administration, customer service, or a related role preferred</li><li>Strong verbal and written communication skills</li><li>Basic computer skills required</li><li>Reliable attendance and strong work ethic</li><li>Clean background check required</li><li>Valid driver&rsquo;s license and reliable vehicle required</li></ul>Why Join Bay Shores Cleaning Company<ul><li>Supportive, family-oriented work culture</li><li>Stable Monday&ndash;Friday daytime schedule</li><li>Opportunity to grow with a fast-moving company</li><li>A role where your work truly matters every single day</li><li>Positive team environment focused on service, professionalism, and people</li><li>Professional development opportunities</li></ul>Benefits✅ Health Insurance ✅ Dental Insurance ✅ Vision Insurance ✅ Life Insurance ✅ Paid Time Off (PTO) ✅ Retirement Plan ✅ Employee Discounts ✅ Professional Development AssistancePerformance ExpectationsSuccess in this role is measured by: ✔ Communication responsiveness ✔ Scheduling accuracy ✔ Customer satisfaction ✔ Organization and follow-through ✔ Inventory readiness and office presentation ✔ Problem-solving ability ✔ Helping daily operations run smoothly and efficientlyReady to Apply?If you&rsquo;re a strong communicator, love helping people, thrive in fast-moving environments, and enjoy being the person who helps keep everything running smoothly&mdash;we&rsquo;d love to hear from you.Apply directly on Indeed today and join Bay Shores Cleaning Company.Pay: From $21.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Service Operations Coordinator

Blue Collar Service Pros

Role Overview:We are looking for a sharp, confident, and highly organized professional to take the lead on our service operations. Handling nearly 400 service tickets weekly across residential and commercial accounts, you will be the primary heartbeat of our office. This role is perfect for a tech-savvy &quot;air traffic controller&quot; who enjoys building relationships with clients and keeping field crews perfectly in sync.What You&rsquo;ll Do:<ul><li>Operational Orchestration: Masterfully coordinate daily routes for our diverse service lines, including Landscaping, Trade Services (Plumbing/Electrical), and Snow Removal.</li><li>The Voice of Our Brand: Serve as the professional and personable first point of contact for our customers. You aren't just answering phones; you are managing relationships and ensuring clients feel heard and prioritized.</li><li>Tech &amp; Data Mastery: Own our CRM and Google Drive systems. You will ensure every ticket is logged with precision so that nothing falls through the cracks.</li><li>Agile Problem Solving: Think on your feet to pivot schedules for emergencies or Colorado weather shifts without losing your cool.</li></ul>What We&rsquo;re Looking For:<ul><li>Confident Communicator: You are comfortable, clear, and authoritative on the phone. You know how to handle diverse personalities&mdash;from technicians to commercial property managers&mdash;with poise.</li><li>Exceptional Multi-Tasker: You thrive in a &quot;moving parts&quot; environment. You can juggle a high volume of requests while maintaining a positive, focused energy.</li><li>Precision-Minded: With 400 tickets a week, &quot;close&quot; is not good enough. You take pride in accuracy and have a natural eye for the small details that make a big impact.</li><li>Tech Proficiency: 2&ndash;4 years of experience navigating CRMs, Google Suite, and modern office software. You should be a &quot;power user&quot; who learns new systems quickly.</li></ul>Work Environment &amp; Perks:<ul><li>Competitive Pay: $25.00 &ndash; $30.00 per hour.</li><li>Collaborative Office Culture: Work alongside a dedicated team during your training at the shop.</li><li>Work-Life Balance: Once you&rsquo;ve mastered the role, we offer a hybrid schedule with designated work-from-home days.</li><li>Consistent Schedule: A reliable Monday&ndash;Friday, 40-hour week.</li></ul>Pay: $25.00 - $30.00 per hourWork Location: In person

Service Operations Coordinator & Dispatcher

Sunych Integrated Service LLC

Job Title: Service CoordinatorCompany: Sunych Integrated Service LLC Location: Doha, QatarJob SummarySunych Integrated Service LLC is seeking a proactive and detail-oriented Service Coordinator to manage and streamline service operations. The role involves coordinating service requests, scheduling field teams, and ensuring timely and efficient service delivery to clients. The ideal candidate will act as a central point of communication between clients, technicians, and internal departments to maintain high service standards.Key Responsibilities<ul><li>Coordinate and manage incoming service requests and job assignments.</li><li>Schedule technicians and service teams based on availability and priority.</li><li>Act as a point of contact for clients regarding service inquiries and updates.</li><li>Track service progress and ensure timely completion of tasks.</li><li>Maintain accurate records of service activities, reports, and client communications.</li><li>Prepare service reports, work orders, and documentation.</li><li>Coordinate with procurement and inventory teams for required materials and equipment.</li><li>Monitor service quality and ensure compliance with company standards and SLAs.</li><li>Handle customer feedback and escalate issues when necessary.</li><li>Support continuous improvement of service processes and workflows.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>1&ndash;3 years of experience in service coordination, operations, or administrative support.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and customer service skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Ability to work in a fast-paced environment and handle multiple priorities.</li><li>Strong attention to detail and problem-solving skills.</li><li>Fluency in English (Arabic is a plus).</li></ul>Preferred Skills<ul><li>Experience in facility management, maintenance, or technical service industries.</li><li>Familiarity with service management or ticketing systems.</li><li>Strong coordination and scheduling skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic service-oriented environment</li><li>Career growth and development opportunities</li><li>Supportive and collaborative team culture</li><li>Exposure to diverse service operations and client requirements</li></ul>Pay: Up to QAR630,000.00 per yearWork Location: In person

Service Coordinator

JKR IT

Job Title: Technical Coordinator &ndash; Operations &amp; Accounts (HA) Location: Bahrain Department: Service &amp; OperationsPosition Summary: We are looking for a highly driven, result-oriented Technical Coordinator to take full ownership of operations coordination, accounts control, and ERP-driven workflows. This is a high-responsibility role requiring strong control over service operations, financial discipline, and team coordination. Experience in Home Appliances (HA) service operations will be a strong advantage.Key Responsibilities:<ul><li>Take end-to-end ownership of job flow (job creation &rarr; quotation &rarr; approval &rarr; invoicing &rarr; closure) through ERP and manualy as required.</li><li>Drive daily operations coordination ensuring strict TAT adherence</li><li>Control invoicing, expenses, collections, and GP tracking</li><li>Manage VAT documentation and support filing compliance</li><li>Ensure 100% ERP accuracy (job cards, parts, invoices, expenses)</li><li>Enforce process discipline and SOP adherence across teams</li><li>Prepare and monitor MIS reports, KPIs, and performance metrics</li><li>Handle vendor coordination, purchase tracking, and cost control</li><li>Perform secretarial and administrative functions (emails, documentation, follow-ups)</li><li>Support audits, financial reviews, and management reporting</li><li>Act as central coordination point between operations, accounts, and management</li></ul>Requirements:<ul><li>Proven experience in operations coordination + accounting + ERP systems</li><li>Strong knowledge of invoicing, expenses, and VAT processes</li><li>Hands-on experience in VAT documentation / filing support</li><li>Experience in service industry (HA preferred)</li><li>Advanced skills in ERP and MS Excel (mandatory)</li><li>Strong communication and assertive follow-up ability</li><li>Ability to work under pressure and deliver results</li></ul>Preferred Profile:<ul><li>Process-driven and detail-oriented</li><li>Strong commercial mindset (cost control &amp; revenue focus)</li><li>High ownership attitude and execution-focused</li><li>Capable of handling cross-functional coordination</li></ul>Key KPIs:<ul><li>Job closure TAT</li><li>Invoice accuracy &amp; turnaround</li><li>ERP data accuracy</li><li>VAT compliance readiness</li><li>GP tracking &amp; cost control</li><li>Reporting discipline</li></ul>Eligibility: Only candidates currently based in Bahrain will be consideredJob Type: Contract Contract length: 24 monthsPay: From BD300.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accounting : 2 years (Required)</li><li>operations coordination: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>Work Location: In person

Technical Coordinator – Operations & Accounts

TRUTECH INFORMATION TECHNOLOGIES LLC

<ul><li>We are an IT Services &amp; Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi &amp; Dubai.</li><li>We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.</li></ul>We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.This role serves as the central point for coordinating all service operations, including managing support tickets, scheduling engineers, monitoring SLAs, ensuring accurate documentation, and maintaining clear and proactive client communication. It acts as the control hub for daily service delivery, with occasional site visits to support coordination and ensure service quality.Responsibilities<ul><li>Monitor &amp; update the ticketing system daily with accurate and timely information.</li><li>Assign support tickets to engineers and monitor progress.</li><li>Managing appointments &amp; schedules of the technical team.</li><li>Collect and verify the ticket updates and update in the system along with time entries of the engineers.</li><li>Processing of all jobs with accuracy and timeliness.</li><li>Track &amp; Monitor ongoing jobs &amp; support.</li><li>Follow-up &amp; updating jobs &amp; tickets closely.</li><li>Get feedback from customers after the job is completed.</li><li>Inform clients of unforeseen delays or problems.</li><li>Gather Feedback &amp; Surveys from customers.</li><li>Track purchases &amp; delivery made for the customers.</li><li>Responding to complaints/suggestions from customers and giving after-sales support.</li><li>Provide excellent customer service &amp; ensure customer satisfaction &amp; Identify ways to improve customer experiences.</li><li>Invoice timely to the clients in coordination with the sales &amp; finance department.</li><li>Track target achievements &amp; monitor the performance of each support engineer.</li><li>Perform assigned clerical &amp; secretarial duties.</li><li>Maintain and manage office premises and stationery.</li><li>Answering phone calls, responding to emails, and preparing documents.</li><li>Planning, designing, and executing effective email marketing strategies.</li><li>Monitoring Social Media Accounts and coordinating with the social media team.</li><li>Visiting client locations and meetings if required.</li></ul>Skills Required:<ul><li>Dynamic &amp; Self Motivated.</li><li>Minimum 3 years experience in similar role.</li><li>Good written &amp; oral command of the English Language is a must.</li><li>Excellent phone &amp; email communication skills.</li><li>Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.</li><li>Demonstrated track record of performance and commitment.</li><li>The ability to manage your time and plan your day effectively.</li><li>Ability to do marketing via developing a database, use of social media, contact circle, and referrals.</li><li>Clerical &amp; other Secretarial tasks.</li><li>Cool-tempered and able to handle rejection.</li><li>Can quickly adapt to a new environment.</li><li>Excellent organizational, communication, and interpersonal skills.</li><li>Competence in Microsoft Office products.</li><li>Willing to be trained and acquire knowledge in less time.</li><li>Good organizational skills.</li><li>Ability to hit deadlines and work under pressure.</li><li>Can easily adapt to new environments.</li><li>Excellent professional image &amp; should be presentable.</li></ul>Pay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your current visa status?</li></ul>Experience:<ul><li>Operations Coordinator: 3 years (Required)</li><li>Handling and managing a team: 3 years (Preferred)</li><li>Handling emails &amp; enquiries: 3 years (Required)</li><li>Monitoring &amp; updating job and schedules: 3 years (Required)</li><li>Customer service: 3 years (Required)</li><li>Helpdesk: 2 years (Required)</li></ul>Language:<ul><li>English (Speak, Read, Write) (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: In person

Operations Coordinator - IT

Allmed Solutions

We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Pay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Service Coordinator / Bio Medical Engineer

upchurch

<div><h2 class="jobSectionHeader">Company Overview</h2>
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions&mdash;from design and installation to ongoing maintenance and emergency support&mdash;helping clients maximize building performance, energy efficiency, and equipment lifespan.<h3 class="jobSectionHeader">
Position Summary</h3>
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Schedule and dispatch service technicians based on priority, location, and expertise.</li><li>
Serve as the primary point of contact for customer inquiries, updates, and follow-ups.</li><li>
Monitor work order progress and ensure timely job completion.</li><li>
Maintain accurate service records and documentation in the company&rsquo;s system.</li><li>
Coordinate with inventory and parts departments to ensure availability for service calls.</li><li>
Prepare and review service reports, including technician hours, parts used, and job status.</li><li>
Collaborate with internal departments to resolve customer concerns and support technician needs.</li><li>
Track service KPIs such as response time, job completion rates, and customer satisfaction.</li><li>
Ensure compliance with company policies, safety standards, and service quality benchmarks.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
2&ndash;4 years of experience in service coordination, customer service, or operations support.</li><li>
Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and ability to prioritize under pressure.</li><li>
Familiarity with field service environments, construction, or technical trades is preferred.</li><li>
High school diploma required; associate&rsquo;s or bachelor&rsquo;s degree in business or related field is a plus.</li></ul>
#LI-UPCHURCH1
Benefits:<ul><li>
Competitive salary based on experience.</li><li>
Health, dental, and vision insurance.</li><li>
Paid time off and holiday pay.</li><li>
Opportunities for professional development and certification assistance.</li></ul>
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

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Service Operations Coordinator

Service Operations Coordinator & Dispatcher

Service Coordinator

Technical Coordinator – Operations & Accounts

Operations Coordinator - IT

Service Coordinator / Bio Medical Engineer

Service Coordinator