service operations coordinator

Birminghamplumbing

Overview Family-owned Plumbing, Heating and Cooling company is seeking a Service Coordinator to join our team. We are seeking an individual that is reliable, has an excellent work ethic and thrives in a fast-paced environment. The ideal candidate will have the ability to maintain clear and concise communication with our customers, our technicians and our internal teams. The primary goal of this position is to execute efficient service coordination for our service and installation departments, ensuring delivery of the highest level of customer satisfaction to our customers, and driving efficiency to keep our service operations running smoothly.Duties and Responsibilities: <ul><li>Process incoming service requests via phone, email and web requests.</li><li>Maintain daily dispatch schedules for service and installation, ensuring that calls are scheduled on the appropriate technician, updating customers as needed of technicians ETA, return visits, call statuses.</li><li>Maintain up-to-date schedule changes to achieve the goal of the best possible customer service in the most efficient time and at the least possible cost.</li><li>Monitor open call reports to ensure efficient delivery of service and call completion.</li><li>Schedule return visits based on part/equipment receipt, technician availability, geographic location, etc.</li><li>Maintain communications with managers, co-workers and customers, keeping all apprised of job status and service schedule.</li><li>Monitor call completions to ensure efficient invoice delivery.</li><li>Technician timesheet verification.</li><li>Provide superior customer service to both internal and external customers.</li><li>Maintain open lines of communication with technicians and other departments via email, text message and phone.</li><li>Manage customer scheduling concerns, working to resolve them efficiently.</li><li>Maintain open communication with service technicians and customers regarding job statuses.</li><li>Maintain the on-call and vacation schedules for service technicians.</li><li>Maintain customer database as required.</li><li>Participate in On-Call Phone Coverage for after-hours emergency service.</li><li>Other duties as assigned by management.</li></ul>Skill Requirements<ul><li>Excellent communication skills across phone, email and text.</li><li>Promote, maintain and participate in a TEAM environment.</li><li>Deadline-oriented, possess excellent time management and people skills.</li><li>Ability to work independently with little supervision.</li><li>Excellent organizational skills and follow through.</li><li>Must be decisive and have the ability to handle urgent situations with professionalism.</li><li>Experience with Microsoft Word and Excel.</li><li>Service Titan experience a plus.</li></ul>Pay: $21.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 3 years (Preferred)</li></ul>Ability to Commute:<ul><li>Troy, MI 48084 (Required)</li></ul>Work Location: In person

Service Operations Coordinator

ACFM

Service &amp; Repair CoordinatorLocation: Houston, TX 77086 Company: ACFM, Inc.Full Time Position: 40hr per week/OvertimeAbout ACFM: ACFM is a leading Distributor, Authorized Packager and Repair Center for Roots Blowers, Centrifugal Blowers, Regenerative Blowers and Vacuum Pumps located in Northwest Houston. We serve a broad range of applications, including but not limited to wastewater treatment, pneumatic conveying, power generation, and process gases. Our focus is on providing technical expertise, reliable equipment, and responsive service to our customers.Position OverviewWe are seeking a detail-oriented and technically skilled Service &amp; Repair Coordinator to support our Rotating Equipment operations. This role is critical in coordinating service activities, managing repair workflows, and supporting daily operations through accurate order processing.The ideal candidate will have hands-on experience with industrial blowers (preferably positive displacement blowers) and strong computer skills to manage job orders and purchasing transactions efficiently.Key Responsibilities<ul><li>Coordinate field service schedules and timelines</li><li>Act as primary customer contact for service and repairs</li><li>Evaluate equipment and assist with blower cause of failure reports</li><li>Create and manage daily Sales Orders and Purchase Orders</li><li>Track jobs from intake to completion and delivery</li><li>Source parts and coordinate with vendors</li><li>Work with Sales team. Follow up on quotes and maintain repair quote log</li><li>Maintain service records, job files, and status updates</li><li>Support inventory for service and repair parts</li><li>Assist with proposals working with Service Manager for final review</li><li>Review completed job files prior to invoicing</li><li>Provide job status reporting to management</li></ul>Qualifications<ul><li>Required:</li><li>Experience working with Positive Displacement Blowers or similar rotating equipment</li><li>Strong understanding of mechanical systems, troubleshooting and cause of failure</li><li>Proficiency with computer systems (ERP systems (QuickBooks), Excel, order entry, etc.)</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment</li><li>Excellent communication and organizational skills</li><li>High School Diploma. 2-5 years plus related job experience.</li><li>Must be able to pass physical, drug screen and background check</li><li>Must have Valid Drivers License &amp; Authorization to work in the United States</li><li>Preferred:</li><li>Previous experience in service coordination, inside sales, or repair operations</li><li>Experience with inventory or supply chain processes</li></ul>Key Skills<ul><li>Mechanical aptitude</li><li>Attention to detail</li><li>Customer service mindset</li><li>Problem-solving ability</li><li>Time management and prioritization</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Health, dental, and vision insurance.</li><li>401(k) plan with 6% company match.</li><li>Paid vacations and holidays</li></ul>Pay: $30.00 - $34.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service and Repair Coordinator

Allmed Solutions

We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Pay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Service Coordinator / Bio Medical Engineer

Job description:We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Pay: Rs80,000.00 - Rs120,000.00 per hourWork Location: In person

Bio Medical Engineer/ Service Coordinator (Male)

BNB Technologies

Job DescriptionThe position is responsible for managing incoming service requests, coordinating technician schedules, and ensuring timely and efficient delivery of services to clients. This role serves as a central point of communication between clients, technicians, and internal teams, ensuring all service activities are properly organized, tracked, and completed. The position involves handling customer inquiries, creating and assigning service tickets, dispatching technicians based on priority and availability, and maintaining accurate documentation of all service interactions. The coordinator monitors ongoing service work, follows up on unresolved or aging tickets, and ensures technicians stay on schedule and informed. Additionally, this role supports daily operations by assisting walk-in clients, tracking technician attendance, and completing end-of-day reporting. Success in this position requires strong organizational skills, effective communication, attention to detail, and the ability to adapt quickly in a fast-paced environment while maintaining a high level of customer service.Key Responsibilities<ul><li>Answer and manage incoming service and support calls in a timely manner</li><li>Verify client account status and route calls to appropriate teams</li><li>Create, assign, and track service and maintenance tickets</li><li>Coordinate and dispatch technicians based on service requirements and priority</li><li>Schedule and confirm onsite service appointments with clients</li><li>Manage and adjust technician schedules, including contract cable technicians</li><li>Monitor technician attendance, time off, and call-ins; report updates to HR as needed</li><li>Oversee service board and follow up on aging or unresolved tickets</li><li>Maintain consistent communication with technicians to ensure efficiency and accountability</li><li>Ensure all service tickets are accurate, detailed, and properly documented</li><li>Assist walk-in clients and gather detailed information about service issues</li><li>Complete end-of-day reporting and ensure office operations are properly closed</li></ul>Qualifications<ul><li>Strong communication and customer service skills</li><li>Excellent organizational and multitasking abilities</li><li>Ability to thrive in a fast-paced, dynamic environment</li><li>Strong problem-solving skills and attention to detail</li><li>Experience with scheduling, dispatching, or service coordination preferred</li><li>Basic understanding of IT or technical service environments is a plus</li></ul>What We're Looking For<ul><li>Adaptable and flexible with changing priorities</li><li>A team player who can effectively support and manage technicians</li><li>Proactive mindset with strong ownership of tasks and follow-ups</li><li>Experience in service management, scheduling, or dispatch operations</li></ul>Pay: $40,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

IT Service Manager - Dispatcher

GRUNDFOS

<div>
 
 What is the job about?
 
 
 
 The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.
 
 
 Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
 
 
 He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner
 
 
 
 Your main responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate and schedule service operations (using Service Management System).
 </li>
 <li>
 Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.
 </li>
 <li>
 Organize travels and site visits.
 </li>
 <li>
 Handle customer requests (phone calls, orders etc.) and prepare simple quotations.
 </li>
 <li>
 Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).
 </li>
 <li>
 Handle escalated complaints from customers and drive to satisfactory conclusion.
 </li>
 <li>
 Assist leadership and colleagues continuous improvement and execution of service plans.
 </li>
 <li>
 Prepare monthly performance reports for the Head of Service &amp; Solutions.
 </li>
 <li>
 Support administration tasks related to service workshop
 </li>
 <li>
 Reports matters related to Safety, Health and Environment
 </li>
 <li>
 Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers
 
 
 </li>
 </ul>
 
 Your Background:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment
 </li>
 <li>
 SAP experience preferred
 </li>
 <li>
 Experience driving well-defined processes within the service environment.
 </li>
 <li>
 Ability to lead minor processes or projects.
 </li>
 <li>
 Ability to lead a well-defined business process within the service environment.
 </li>
 <li>
 Most likely to have 5-10 years of relevant work experience before entering level besides formal education.
 </li>
 <li>
 Technical, functional and professional
 </li>
 <li>
 Ability influence others and follow processes.
 </li>
 <li>
 Some experience supporting key business initiatives.
 </li>
 <li>
 Knowledge of best practices and relevant practices, systems in the service environment
 
 
 </li>
 </ul>
 
 Do you want to learn more?
 
 
 
 This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
 
 
 If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
 
 
 We look forward to hearing from you.
</div>

Service Coordinator

Grundfos Pumps

<div><div>What is the job about?</div><div> 
</div>The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.
Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
<div>He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner</div><div></div><div> 
Your main responsibilities:</div><div> 
</div><ul><li>Coordinate and schedule service operations (using Service Management System).</li><li>
Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.</li><li>
Organize travels and site visits.</li><li>
Handle customer requests (phone calls, orders etc.) and prepare simple quotations.</li><li>
Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).</li><li>
Handle escalated complaints from customers and drive to satisfactory conclusion.</li><li>
Assist leadership and colleagues continuous improvement and execution of service plans.</li><li>
Prepare monthly performance reports for the Head of Service &amp; Solutions.
</li><li>Support administration tasks related to service workshop</li><li>
Reports matters related to Safety, Health and Environment</li><li>
Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers</li></ul><div></div><div> 
Your Background:</div><div> 
</div><ul><li>Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment</li><li>
SAP experience preferred</li><li>
Experience driving well-defined processes within the service environment.</li><li>
Ability to lead minor processes or projects.</li><li>
Ability to lead a well-defined business process within the service environment.</li><li>
Most likely to have 5-10 years of relevant work experience before entering level besides formal education.</li><li>
Technical, functional and professional</li><li>
Ability influence others and follow processes.</li><li>
Some experience supporting key business initiatives.</li><li>
Knowledge of best practices and relevant practices, systems in the service environment</li></ul><div></div><div> 
Do you want to learn more?</div><div></div><div> 
This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.</div><div></div><div> 
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people</div><div></div><div> 
We look forward to hearing from you.</div></div>

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