service operations coordinator

MODERN MECHANICAL SERVICES

<div>Description:

Modern Mechanical Services is seeking an Operations Coordinator to support our commercial HVAC and growing plumbing operations across all Texas regions. This role is based in our Farmers Branch office and is responsible for managing incoming service requests, scheduling and dispatching technicians, coordinating afterhours and on-call coverage, tracking preventive maintenance completion, and maintaining accurate service records. 
This position plays a critical role in keeping technicians productive, customers informed, and service operations running smoothly. The Service Operations Coordinator has direct authority to schedule and assign service calls while working closely with field leadership for support and escalation.
Location
Farmers Branch, TX - Primarily in-office with minimal remote flexibility (90/10)
Reports to CEO
Key Responsibilities<ul><li>
Answer incoming service calls and emails during business hours</li><li>
Gather job details and create work orders in ServiceTrade</li><li>
Schedule and assign service calls to technicians in real time</li><li>
Adjust schedules throughout the day as conditions change</li><li>
Manage afterhours call routing and escalation</li><li>
Maintain HVAC and plumbing on-call schedules</li><li>
Track monthly preventive maintenance requirements</li><li>
Ensure PMs are completed and documented in ServiceTrade</li><li>
Maintain accurate records in ServiceTrade and ServiceChannel</li><li>
Coordinate work authorizations and purchase orders</li><li>
Use Outlook, Teams, Excel, and customer portals daily</li><li>
Communicate directly with technicians regarding assignments</li><li>
Coordinate with Field Service Managers on capacity and escalations</li></ul> 
 What This Role Does Not Do<ul><li>
Perform HVAC or plumbing work</li><li>
Handle technician discipline or performance review</li><li>
Set pricing or prepare sales quotes</li><li>
Make technical or licensing decisions</li></ul>
Requirements:

Qualifications<ul><li>
3+ years experience in service coordination, dispatch, or operations</li><li>
Strong organizational and communication skills</li><li>
Comfortable managing multiple regions and priorities</li><li>
Proficient with Microsoft Outlook, Teams, and Excel</li><li>
ServiceTrade or similar service software experience preferred</li><li>
HVAC, plumbing, or facilities services experience is a plus</li></ul>
Benefits<ul><li>
Performance bonus potential</li><li>
Health benefits, 401k and paid time off</li><li>
Full-time, in-office position</li></ul></div>

Operations Coordinator

ARC Mechanical

<div>Description:

ARC Mechanical is adding a Service Coordinator to our team. The HVAC / Refrigeration Service Coordinator is responsible for supporting our field staff of over 100 technicians.
Key Responsibilities:<ul><li>
Assist in coordinating of parts and equipment to field staff.</li><li>
Receive service requests via phone and e-mail.</li><li>
Schedule and dispatch Service Operations Technicians to appropriate service appointments.</li><li>
Accurately record service requests in our dispatch system and assess urgency.</li><li>
Assign work orders to the appropriate service technician.</li><li>
Continuously communicate with the customer through the work order life cycle.</li><li>
Follow up on service requests that need additional work.</li><li>
Keep service notes and schedule up to date.</li><li>
Schedule Preventive Maintenance tasks.</li><li>
Assure customer procedures are followed.</li><li>
Functions as the primary interface between the customer, and internal expertise surrounding all service activities.</li><li>
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.</li><li>
Champion service module of ERP and maximize efficiencies through interrogation and analysis of key data.</li><li>
Manage work order life cycle from start of service event until completion, approve completed work to be billed.</li><li>
Standard hours will be 7:00am-4:00pm.</li></ul>
Requirements:
<ul><li>A minimum of 3 years&rsquo; experience working with technicians and customers in a high performing services business, preferably in the HVAC/Refrigeration market.</li><li>
Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills.</li><li>
Must be a proactive leader with a proven track record of dispatching and directing the efforts of field technicians in response to customer needs.</li><li>
Possesses a high level of initiative coupled with the intuition to make sound decisions quickly.</li><li>
Experience working in a technical environment (HVAC/industrial refrigeration) is strongly preferred.</li></ul></div>

Service Coordinator

Allmed Solutions

We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs110,000.00 per monthWork Location: In person

Service Coordinator- Biomedical Engineer

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees
 
 representing
 
 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to
 
 30+ global markets
 
 . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Service Coordination &amp; Documentation
 
 
 
 
 
 <ul>
 <li>
 Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, organize, and maintain accurate manual and digital data records in line with company procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare proposals (AMC and T&amp;M) based on technician site inspections.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sort, classify, file, and retrieve information as per content and purpose.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 
 
 
 <ul>
 <li>
 Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Customer &amp; Client Communication
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers to explain information, resolve queries, and support service processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial &amp; Administrative Support
 
 
 
 
 
 <ul>
 <li>
 Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Deposit received payments and cheques into SKM bank accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Arrange payment and AMC agreement collections via courier or cost-effective means.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on overdue payments on behalf of the Regional Sales Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 
 <ul>
 <li>
 Prepare reports, charts, graphs, and statistical information required for branch operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support sales and service teams with presentation, reporting, and administrative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Duties
 
 
 
 
 
 <ul>
 <li>
 Coordinate with internal teams to ensure timely completion of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform clerical duties as assigned to support departmental activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Execute any additional tasks assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proven experience in customer service and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong customer communication and service practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Familiarity with coordination processes in a technical or service environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in English; Arabic is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Customer service orientation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong planning, organizing, and time-management abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-solving and stress tolerance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Presentation and reporting skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good computer literacy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-motivated and task-driven.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behaviours
 
 
 
 
 
 <ul>
 <li>
 Customer-oriented approach.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong teamwork and collaboration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Result-driven mindset.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Effective communication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Priority and time management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At
 
 SKM
 
 , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
</div>

Wärtsilä Corporation

<div></div><div><div><div><div><div>Service Coordinator
</div></div></div></div><div><div><div><div><div>W&auml;rtsil&auml; is leading the transition towards a 100% renewable energy future. We W&auml;rtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know W&auml;rtsil&auml; has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?</div> 
<div>
In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?</div> 
<div></div>
<div>
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.</div> 
<div></div>
<div>
What will you be doing:</div> 
<div></div>
<div>
Your work will focus on these main responsibilities:</div> 
<div></div>
<ul><li>Job schedule preparation and monitoring on daily basis for both Field Service &amp; Workshop jobs.</li></ul>
<ul><li>Manage work orders, scheduling, invoicing, and timesheet validation</li></ul>
<ul><li>Ensure the best use and availability of the Field Service personnel encompassing required coordination.</li></ul>
<ul><li>Resource availability and Utilization in PB.</li></ul>
<ul><li>Assisting the Operations Managers with regular feedback from executed jobs.</li></ul>
<ul><li>Maintain confidentiality of personal details as appropriate.</li></ul>
<ul><li>Interface with the internal and end customer during the work for better understanding and minimizing gap.</li></ul>
<ul><li>Monitor and report the operational KPI's in order to ensure maximum efficiency.</li></ul>
<ul><li>Ensure quality deliverance with &quot;zero Injury mind-set&quot;.</li></ul>
<ul><li>Cooperate with relevant internal stakeholders</li></ul>
<ul><li>Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies.</li></ul>
<ul><li>Adapt to ongoing changes in systems and platforms (e.g., Salesforce - SAP).</li></ul>
<ul><li>Support FSEs throughout the service process, providing guidance and resolving operational challenges.</li></ul> 
<div></div>
<ul>
<li>Education: Any graduate degree</li>
<li>Work experience: 3-5 year in relevant experience.</li>
<li>Skills: SAP/ERP knowledge will be considered as a plus but it is not a prerequisite</li>
<li>Job location- Karachi</li></ul> 
<div></div>
<div>
Why you and us:</div>
<div>
We at W&auml;rtsil&auml; believe in empowerment, ownership and taking responsibility of our work. We support each other&rsquo;s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don&rsquo;t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.</div>
<div>
Are you eager to be part of this ambition?</div> 
<div></div>
<div>
How to apply:</div>
<div>
Contact &amp; next steps</div> 
<div>
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you&rsquo;ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.</div>
<div>
In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.com</div><div></div><div> 
Last application date: 07/01/2026</div> 
<div></div>
<div>
At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 
 
Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.</div></div></div></div></div></div><div></div>

Conventus Technologies Pvt Ltd

Role and Responsibilities<ul><li>Prepare and share quotations, proposals, and commercial documents with clients.</li><li>Coordinate with product/technical teams and vendors for pricing.</li><li>Manage sales pipeline updates, follow-ups, and CRM entries.</li><li>Assist sales team with documentation, order processing, and client communication.</li><li>Maintain trackers for leads, proposals, orders, and renewals.</li><li>Support in preparing daily/weekly/monthly sales MIS reports for Sales, Service, and Finance.</li><li>Coordinate with the Service/Support team for ticket assignment and closure in CRM.</li><li>Track AMC/renewal leads, warranty expiry, and service quotations.</li><li>Share service-related proposals &amp; follow up for closure of service deals.</li><li>Maintain service sales database AMC, Preventive Maintenance, Renewals, etc.</li><li>Support in scheduling engineers and ensuring SLA timelines are met.</li><li>Assist in customer communication regarding service status updates.</li><li>Act as the bridge between Sales, Service, Accounts, and Logistics departments.</li><li>Maintain service logs, daily operational trackers, and team progress reports.</li><li>Support in coordinating material dispatch, engineer allocation, and task updates.</li><li>Track SLA performance and escalate delays to the respective team.</li><li>Maintain operational documentation and ensure timely updates to the system.</li><li>Prepare weekly service performance &amp; activity summary reports &amp; review with the client.</li><li>Perform internal checks on documentation, billing, approvals, and processes.</li><li>Identify discrepancies and report irregularities to the management.</li><li>Ensure compliance with internal SOPs across Sales, Service &amp; Operations.</li><li>Maintain audit records and help prepare process improvement reports.</li><li>Monitor data accuracy in trackers, CRM, and financial logs.</li><li>Track client payments and update.</li><li>Coordinate with Accounts for payment follow-up, vendor payments &amp; invoice status.</li><li>Maintain records of advance payments, due payments, and outstanding amounts.</li><li>Highlight payment delays, discrepancies, or pending approvals.</li><li>Maintain organized documentation, digital records, and filing systems.</li></ul>Qualifications and Education Requirements&middot; Minimum graduation is required, Excel certifications or Course would be advantageousEXPERIENCE2&ndash;4 years in Sales Support, Operations, Service Coordination, or Business Support roles.Preferred Skills&middot; Strong communication &amp; coordination ability&middot; Proficiency in Excel, Google Sheets, and documentation&middot; Basic understanding of sales &amp; service workflows&middot; Ability to multitask and manage multiple stakeholdersKnowledge of internal audit or operational compliance is an added advantageJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Business Operations Executive

Ideal International Power Tools FZE

Job Description: Sales CoordinatorPosition: Sales Coordinator Department: Sales &amp; Operations Location: Deira, UAE Employment Type: Full-TimeSalary Range: AED 3000-4000 ( Depends on Experience )Job OverviewWe are looking for a dynamic and detail-oriented Sales Coordinator to support daily sales operations, customer communication, service coordination, and administrative tasks. The ideal candidate should have strong organizational skills, experience in sales support, and the ability to manage multiple communication channels effectively.Key ResponsibilitiesSales Support &amp; Coordination<ul><li>Assist the sales team by preparing quotations, invoices, sales orders, and follow-up schedules.</li><li>Coordinate daily sales activities and ensure timely follow-ups with customers through Instagram, Facebook, Email, Telephone, and WhatsApp.</li><li>Support lead generation efforts through cold calling and prospect identification.</li><li>Maintain and update customer records, sales databases, and CRM systems.</li></ul>Customer Service &amp; After-Sales Handling<ul><li>Manage incoming service inquiries promptly.</li><li>Handle customer complaints, escalate issues when required, and ensure effective after-sales support.</li><li>Coordinate with the service team to schedule repairs, replacements, or product-related support.</li></ul>E-Commerce &amp; Digital Coordination<ul><li>Manage listings, orders, and customer queries on platforms such as Amazon, Noon, Shopify, or other relevant E-commerce channels (as applicable).</li><li>Ensure product availability, pricing updates, and timely order processing.</li></ul>Stock Monitoring &amp; Procurement Support<ul><li>Monitor stock levels daily and coordinate with the procurement/warehouse team regarding stock availability.</li><li>Follow up on pending orders, deliveries, and inventory updates.</li><li>Assist in preparing stock reports and aligning with procurement needs.</li></ul>Reporting &amp; Documentation<ul><li>Prepare professional emails, official communication, and sales reports.</li><li>Generate daily, weekly, and monthly MIS reports, including sales performance, customer follow-ups, and pending orders.</li><li>Assist in maintaining documentation, filing, and administrative workflows.</li></ul>Requirements<ul><li>Proven experience as a Sales Coordinator, Sales Administrator, or similar sales support role.</li><li>Experience in the Power Tools / Hardware / Construction Tools industry is an added advantage.</li><li>Proficiency in MS Office, especially Excel.</li><li>Experience with E-commerce platforms (Amazon, Noon, Shopify, etc.) preferred.</li><li>Ability to multitask, manage time effectively, and work in a fast-paced environment.</li><li>Strong customer service and problem-solving skills.</li><li>Languages Known: English, Hindi.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Power Tools Industry as Sales Coordinator Role?</li><li>Did you manage E-Commerce platform for leads generation?</li><li>Do you have experience in online and off line stock inventory ?</li></ul>Experience:<ul><li>Sales Coordinator : 2 years (Required)</li></ul>

Sales Coordinator

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