service operations manager

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p><b>JOB DESCRIPTION</b></p><p>The Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.</p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul><p><b>SKILLS &amp; ABILITIES</b></p><ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul><p><b>POTENTIAL BACKGROUND</b></p><ul><li>Minimum <b>7+ years of experience</b> in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul><p><b>CERTIFICATIONS (MANDATORY/PREFERRED)</b></p><ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul><p><b>LANGUAGE REQUIREMENT</b></p><ul><li>Arabic or Non-Arabic Speaker</li></ul><p><b>WORK LOCATION</b></p><ul><li>Onshore &ndash; Qatar</li></ul><p><b>SOFT SKILLS</b></p><ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul><p>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.</p><p>Job Type: Full-time</p><p>Pay: QAR15,000.00 - QAR18,000.00 per month</p><p>Work Location: In person</p>

Service Operations Manager

PromoQ

<div><p>The <b>Assistant Operations Manager</b> supports the effective management of salon operations,</p>
<p>
ensuring high standards of service, efficiency, and team performance. Working closely with</p>
<p>
the Operations Manager, this role contributes to business performance, maintains</p>
<p>
operational excellence, and ensures a consistent, premium client experience in line with the</p>
<p>
brand.</p><p></p><p><b><br>
Key Responsibilities</b></p><p></p><p><br>
1. Business &amp; Operational Leadership</p>
<ul>
<li>Oversee daily salon operations to ensure efficiency, consistency, and service excellence</li>
<li>Act as the primary decision-maker in the absence of the Operations Manager</li>
<li>Drive team accountability to ensure smooth execution and high performance</li>
<li>Identify operational gaps and implement improvements to enhance overall performance</li></ul><br>
<p></p>
<p>
2. Commercial Performance &amp; Financial Oversight</p>
<ul>
<li>Drive revenue performance and support achievement of business targets</li>
<li>Monitor KPIs, sales, and productivity, taking corrective action where required</li>
<li>Oversee cost control and operational efficiency</li>
<li>Analyze performance data to support informed decision-making and profitability</li></ul><br>
<p></p>
<p>
3. Sales &amp; Business Growth</p>
<ul>
<li>Support revenue growth through upselling, service optimization, and client engagement</li>
<li>Contribute to the development and execution of promotions and initiatives</li>
<li>Identify opportunities to strengthen service offering and market positioning</li></ul><br>
<p></p>
<p>
4. Leadership &amp; Team Management</p>
<ul>
<li>Lead and support the team to maintain high performance and service standards</li>
<li>Oversee scheduling, workforce planning, and productivity</li>
<li>Support ongoing team development</li>
<li>Promote a culture of professionalism, accountability, and excellence</li></ul><br>
<p></p>
<p>
5. Process Improvement &amp; Compliance</p>
<ul>
<li>Improve operational processes to enhance efficiency and client flow</li>
<li>Ensure compliance with health, safety, and hygiene standards</li>
<li>Maintain adherence to company policies and brand guidelines</li></ul><br>
<p></p>
<p>
6. Vendor &amp; Resource Management</p>
<ul>
<li>Oversee inventory and supplier coordination</li>
<li>Ensure optimal stock levels while maintaining cost efficiencyClient Experience &amp; Brand Standards</li>
<li>Ensure consistent delivery of a premium, personalized client experience</li>
<li>Uphold and enforce luxury service standards across all client touchpoints</li>
<li>Oversee client relationships, including VIP experience and service recovery</li>
<li>Leverage client feedback to improve satisfaction and retention</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul>
<li>Experience in salon, spa, hospitality, or luxury service environments</li>
<li>Strong operational and team management experience</li>
<li>Good commercial awareness and understanding of business performance</li>
<li>Strong organizational, analytical, and problem-solving skills</li></ul></div><p></p>

Assistant Operations Manager – Men’s Luxury Salon

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>227854
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing Date: 2026-04-22</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>About the Role:</b></p><p>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our lounges team as an Operations Manager - Al Maha Services who will manage a safe and cost-effective operation of Al Maha services and Al Maha lounges operations. Liaise with service suppliers and stakeholders to ensure QR customer service standards are met or exceeded at all times, and ensure that a high quality of service is maintained which surpasses competitor standards. Manage the operations smoothly ensuring the internal and external customer needs are met, while working along with the Al Maha Services Sales Manager to ensure Al Maha Services generates an overall revenue to the business.</p><p>
</p><p><b>Operational:</b></p><ul><li><p>
Contribute to the design, development, continuous improvement and introduction of Al Maha Operations &amp; Services concepts within the unit.</p></li><li><p>
Ensure that all Al Maha Services, Al Maha and Oryx lounges are well maintained and adequately stocked with food, beverage items and amenities, and with adequate availability to ensure an exemplary experience. Also ensure that it operates within a pre-defined budget, working with other business units to achieve the end goal of operational efficiency</p></li><li><p>
Ensure cost saving programs and lean models are in place to augment the financial position without compromising of service standards and quality.</p></li><li><p>
Works with stakeholders and administration to oversee and supervise the process of checking the stock level and ordering supplies.</p></li><li><p>
Involved in assessing and designing Al Maha specific training to best support future planning and customer service goals and to support the customer journey map.</p></li><li><p>
Support Line Manager to market services to encourage greater passenger usage of certain aspects of the Al Maha services/lounges through strategic operational sales plans and work in harmony with the Al Maha Services Sales manager on commercial initiatives and programs</p></li><li><p>
Drive the successful implementation of corporate initiatives as per the instructions of Senior Management.</p></li><li><p>
Develop and implement procedures to make Al Maha Services a recognised service provider within HIA and GCC. Successfully implement Al Maha Services to customers with a 5-star service at all times.</p></li><li><p>
Submit annual strategic reviews and ideas to higher management of the overall functioning of the department Recommend, suggest and implement new products and services to higher management based on analysis of passenger feedback, data collection and market research.</p></li><li><p>
Support modernizations, innovations and improvement plans within the Al Maha and Oryx Lounges.</p></li><li><p>
Ensure the reliability and uniformity of services are maintained, and work towards providing a unique customer experience keeping a strategic eye on productivity of staff levels.</p></li><li><p>
Responsible to interview, hire, train and develop a varied team of staff in all areas of sales and frontline operations, thereby ensuring consistency in services.</p></li><li><p>
Responds and intervenes with customer complaints and suggestions as and when necessary. Contributes to plans of prevention of customer complaints, systems to minimize complaints through root cause analysis and a recovery process of complaints, to ensure best service.</p></li><li><p>
Initiates processes with an aim to increase profitability and reduce costs without compromising quality in passenger services within Al Maha Services.</p></li><li><p>
Ensure revenue targets are met and exceeded for an efficient running of the business unit.</p></li><li><p>
Perform other department duties related to his/her position as directed by the Head of the Department</p></li></ul><p>
<b>About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><p><b>
Qualifications and Experience:</b></p><p>
High School Qualification / Vocational Qualification [Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 7 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 6years of job-related experience</p><p><b>
Essential</b></p><ul><li><p>
Previous work experience in a similar discipline.</p></li><li><p>
Experience in managing operations</p></li><li><p>
Experience in mana in teams in a customer service industry</p></li><li><p>
Practical and technical knowledge.</p></li><li><p>
Command of English language</p></li><li><p>
Knowledge managing workflow and lead a multicultural team.</p></li><li><p>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227854</div></div></div></div></div></div></div></div><div></div>

Operations Manager - Al Maha Services

Libera Consultants

<div>
 <p>
  Site Operations Manager &ndash; Doha, Qatar
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a proactive and experienced Site Operations Manager for an expatriate position based in Doha, Qatar. This opportunity can be offered on either a project basis or as a permanent role, depending on your preference.
 </p>
 <p>
  <br/>
 </p>
 <p>
  About the Company
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are representing a dynamic player in the global shipping and logistics sector, with a growing footprint in Qatar and across the Middle East. Operating at the heart of major energy and maritime projects, they deliver end-to-end logistics, marine support, and industrial solutions, playing a key role in supporting offshore operations, supply chains, and large-scale infrastructure developments.
 </p>
 <p>
  With strong international backing and strategic regional partnerships, we are driving efficiency, innovation, and growth across one of the world&rsquo;s most important energy hubs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of their expansion, they are launching new production operations in Qatar in collaboration with a key shipyard partner. As Site Operations Manager, you will play a pivotal role in overseeing on-site operations, ensuring efficient execution, and driving performance across all activities. You will lead a team of supervisors while acting as the key interface between project stakeholders and site operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead and manage all site operations to ensure smooth and efficient execution
  </li>
  <li>
   Oversee fabrication, production, and project delivery activities
  </li>
  <li>
   Manage and support a team of site supervisors
  </li>
  <li>
   Act as the primary liaison with project management teams
  </li>
  <li>
   Ensure compliance with HSE, quality, and operational standards
  </li>
  <li>
   Drive performance, productivity, and continuous improvement initiatives
  </li>
  <li>
   Monitor project timelines, resources, and budgets
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What We&rsquo;re Looking For:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience in site or operations management within industrial, marine, or offshore environments
  </li>
  <li>
   Strong leadership and team coordination skills
  </li>
  <li>
   Experience working on large-scale fabrication or production projects
  </li>
  <li>
   Excellent stakeholder management and communication ability
  </li>
  <li>
   A proactive, solutions-driven mindset
  </li>
  <li>
   Commitment to safety, quality, and operational excellence
  </li>
 </ul>
 <p>
 </p>
</div>


Site Operation Manager

ICSS UAE - Doha Office

<p><b>Job Overview</b></p><p>We are seeking a highly skilled and proactive <b>Security Operations Manager</b> to oversee and enhance our organization&rsquo;s security operations. This role is responsible for managing security personnel, implementing safety protocols, mitigating risks, and ensuring a secure environment for employees, clients, and assets.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and manage day-to-day security operations across facilities or sites</li><li>Develop and implement security policies, procedures, and emergency response plans</li><li>Supervise and train security staff, including guards and supervisors</li><li>Conduct risk assessments and identify vulnerabilities</li><li>Coordinate incident response, investigations, and reporting</li><li>Ensure compliance with safety regulations and security standards</li><li>Manage security systems such as CCTV, access control, and alarm systems</li><li>Liaise with law enforcement and external security agencies when necessary</li><li>Monitor and analyze security reports, trends, and performance metrics</li><li>Oversee vendor management for security services and equipment</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Criminal Justice, Security Management, Business Administration, or related field (preferred)</li><li>At least <b>5+ years of experience</b> in security operations or related roles</li><li>Proven leadership experience managing security teams</li><li>Strong knowledge of security protocols, risk management, and incident handling</li><li>Experience with security technologies (CCTV, access control, surveillance systems)</li><li>Excellent problem-solving and decision-making skills</li><li>Strong communication and leadership abilities</li></ul><p>Job Type: Full-time</p><p>Pay: QAR38,000.00 per month</p><p>Work Location: In person</p>

Security Operations Manager

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 <p>
  On behalf of Huawei, a world-renowned IT and Communications company, we are seeking a skilled
  <strong>
   Service Solutions Manager
  </strong>
  to support the development and delivery of our telecom customers.
 </p>
 <p>
  In this role, you will work closely with sales, technical teams, and customers to design network solutions, prepare technical proposals, and drive opportunities from initial engagement through to contract closure.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
  :
 </p>
 <p>
  &bull; To work with the account team for market planning development and opportunity analysis for Huawei services business.
 </p>
 <p>
  &bull; Develop competitive software and service solutions to ensure market target and sales targets are achieved.
 </p>
 <p>
  &bull; Understand service requirements in RFP/RFQ to prepare effective service sales solutions including compliances, proposals &amp; and pricing.
 </p>
 <p>
  &bull; Ensure effective inter-alia team coordination and build synergy with related domains/departments to obtain information required to output considerable service solutions.
 </p>
 <p>
  &bull; Efficiently drive internal reviews and conduct project analysis meetings with Sr. Management of pursuit strategy, solution design, risk analysis, etc.
 </p>
 <p>
  &bull; Deft in designing service BOQs in the CPQ system.
 </p>
 <p>
  &bull; Follow established iSales system processes and consistently utilize the provided tools to document project interactions, ensuring efficient lead management.
 </p>
 <p>
  &bull; Proactive in customer communication to ensure deliverables are met in a considerable time frame.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Requirements:
  </strong>
 </p>
 <p>
  &bull; Shall possess sound knowledge of Huawei CNBG industry product lines (Wireless, Fixed, Core, IT, etc.).
 </p>
 <p>
  &bull; Embrace curiosity, actively listen, and focus on continuous learning.
 </p>
 <p>
  &bull; Customer-focused, team worker, who is flexible, adaptable, and able to work with little direct supervision.
 </p>
 <p>
  &bull; Demonstrates determination and know-how to take ownership and responsibility of a project for achieving desired results.
 </p>
 <p>
  &bull; Excellent communication, interpersonal, and negotiation skills.
 </p>
 <p>
  &bull; Proven administration, problem-solving, and analytical skills.
 </p>
</div>


Service Solution Manager

C2HR LLP

<p><b>Job Summary:</b></p><p>Location Manager / Unit Manager to oversee all aspects of location under the guidance of Operations Manager. The ideal candidate should have strong leadership skills, excellent organizational ability, and proven experience as Location Manager / Camp boss / Unit Manager. You are responsible for attaining high level of customer satisfaction, employee morale and achieve financial objectives in line with the strategic and operating plans, procedures and forecasts within the set parameters.</p><p><b>Key Responsibilities:</b></p><p>- Plan, organize, and control catering operations in a professional manner, ensuring prompt, efficient, and high-quality service delivery in accordance with contractual specifications and management instructions.</p><p>- Ensure food production and service are delivered on time and meet agreed standards and client requirements.</p><p>- Monitor and coordinate workflow between kitchen, service, and support teams to ensure smooth and efficient operations.</p><p>- Optimize the utilization of manpower, equipment, and resources to maximize productivity and minimize waste.</p><p>- Implement and enforce Standard Operating Procedures and industry best practices across all operational areas.</p><p>- Ensure consistency in food quality, taste, presentation, and portion control at all times.</p><p>- Monitor strict adherence to recipes, production methods, and portion standards.</p><p>- Ensure full compliance with food safety standards, including HACCP and local regulatory requirements.</p><p>- Identify staff training needs and initiate training programs in coordination with senior management.</p><p>- Develop and maintain strong working relationships with clients through regular communication and engagement.</p><p><b>Desired Candidate Profile:</b></p><p>- Bachelor's degree / Diploma / Certification in Hospitality Management or related field.</p><p>- Minimum 8 years of experience in managing catering operations, preferably in catering companies or similar.</p><p>- At least 2 years of experience in a supervisory or managerial role.</p><p>- Certification in Food Safety and Hygiene.</p><p>- Excellent leadership and interpersonal skills, ability to work under pressure and manage a diverse team.</p><p>- Strong organizational skills, attention to detail, and ability to work in a remote and challenging environment.</p><p>Job Type: Permanent</p><p>Pay: QAR5,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years have you worked in your last company?</li><li>Notice Period?</li><li>Current salary?</li></ul><p>License/Certification:</p><ul><li>food handling certificate (Preferred)</li><li>experience certificate (Preferred)</li></ul><p>Work Location: In person</p>

Location Manager / Unit Manager

Explore 1630+ Service operations manager in Doha this May. Find roles across top companies and apply now to boost your career.