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assistant soft services manager

service operations manager

Tabby | تابي

<div>
 <strong>
  Department:
 </strong>
 Customer Support Ops
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Romans Solovjovs
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 ر.س15,000 - ر.س20,000 / month
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Customer Service Operations Manager - Contact Center - Saudi National

Services Delivery Manager – MSSP

Alaan الآن

<p>Join to apply for the <strong>Operations Manager - Accounting</strong> role at <strong>Alaan الآن</strong></p> <p><strong>About Alaan</strong></p> <p>Alaan is the Middle East's first AI-powered spend management platform, built to help businesses save time and money.</p> <p>Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights-designed to simplify finance operations and maximize control over company spend.</p> <p>Founded in 2022, Alaan is already the trusted partner of over 1,300 leading businesses across the UAE, including G42, Careem, McDonald's, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.</p> <p>In just three years, Alaan has become the expense management platform in the Middle East-and we've done it while becoming profitable.</p> <p>Backed by Y Combinator and top global investors-including founders and executives of leading startups-Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.</p> <p>We're not just building software. We're reimagining how finance works for modern businesses across the region.</p> About The Role <p>As an Operations Manager - Accounting at Alaan, you will be a go-to expert for all customer-facing accounting-related issues and queries. You'll work cross-functionally with customer success, customer support, product, and engineering teams to guide integration best practices, troubleshoot accounting issues, enhance our product, and strengthen internal tools and processes. If you enjoy applying your accounting knowledge to solve operational challenges, you'll thrive in this role.</p> What You'll Do <ul> <li>Delight our customers with your knowledge of setup, troubleshooting, and optimization of accounting systems</li> <li>Educate customers on best practices in reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows</li> <li>Empower the customer support team to handle basic accounting issues confidently by maintaining internal documentation and training resources</li> <li>Build tools, playbooks, and processes to streamline support for accounting and finance-related queries</li> <li>Act as an escalation point for complex or high-impact accounting issues</li> <li>Work closely with the product team to design, test, and roll out accounting features, ensuring they meet customer expectations and real-world accounting standards</li> <li>Collaborate with engineering to debug technical issues that affect accounting logic, data accuracy, or sync reliability</li> <li>Advocate for improvements to accounting-related user experience based on customer feedback and support trends</li> </ul> What We Are Looking For <ul> <li>3-6 years of experience in an operations or accounting role at a fintech, SaaS, or financial services company</li> <li>Familiarity with accounting systems and concepts; and deep knowledge of at least two: Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, Odoo</li> <li>Strong problem-solving skills and comfort working with technical teams and APIs</li> <li>Owner mentality and hands-on approach, demonstrating a willingness to cover various Operations tasks</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask, prioritize, and manage time effectively</li> <li>Proven ability to work independently and make decisions autonomously</li> </ul> What's In It For You <ul> <li>Contribute to building the Middle East's most beloved fintech brand from the ground up</li> <li>Benefit from a role with significant ownership and accountability</li> <li>Thrive in a flexible hybrid culture with ample work-life balance</li> <li>Participate in exciting offsite events</li> <li>Competitive salary and equity</li> <li>Enjoy additional perks like travel allowances, gym memberships, and more</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management and Manufacturing</li> </ul> <p>Get notified about new Operations Manager jobs in <strong>Riyadh, Riyadh, Saudi Arabia</strong>.</p> <p>Other similar roles include Business Operations Manager, Customer Service Operations Manager, Senior Operations Manager, and more, located across Riyadh and KSA.</p> <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p><img src="https://www.jobg8.com/Tracking.aspx?vBomb1%2bz1okojovJQLYg%2bHMJK3YIqOeWu" width="0" height="0" />

Operations Manager - Accounting

Confidential

<p>Our Group is seeking an experienced and passionate <strong>Operations Manager (Specialty Coffee)</strong> to lead our specialty coffee division in <strong>Riyadh, Saudi Arabia</strong>. This is a <strong>FULL TIME</strong> position for a dedicated professional who will oversee all aspects of our coffee operations, from supply chain management to customer service. The ideal candidate will be a strategic leader with a deep understanding of the specialty coffee industry, committed to driving operational excellence, maintaining the highest quality standards, and fostering a positive team culture. You will be instrumental in ensuring the efficiency, profitability, and growth of our coffee business.<br><br><strong>Responsibilities</strong><br>&nbsp;</p><ul><li>Oversee the day-to-day operations of all specialty coffee outlets, ensuring seamless execution and adherence to brand standards.</li><li>Develop, implement, and refine operational policies and procedures to enhance efficiency, productivity, and service quality.</li><li>Manage the entire supply chain, including the sourcing of high-quality coffee beans, vendor relationships, and inventory control for all supplies.</li><li>Lead, train, and mentor a team of baristas and support staff, promoting a culture of continuous improvement and passion for coffee.</li><li>Ensure strict compliance with all health, safety, and food hygiene regulations.</li><li>Manage budgets, analyse financial performance, control costs, and implement strategies to maximise profitability.</li><li>Uphold an exceptional level of customer service, ensuring a premium experience for every guest.</li><li>Collaborate with the marketing team to support promotional activities and contribute to the development of new products and services.</li><li>Implement and maintain rigorous quality control standards for all beverages and food items served.<br>&nbsp;</li></ul><p><strong>Qualifications</strong><br>&nbsp;</p><ul><li>Proven experience in an operations management role, specifically within the specialty coffee or premium food and beverage sector.</li><li>In-depth knowledge of coffee, from bean-to-cup, including sourcing, roasting profiles, and various brewing methods.</li><li>Strong leadership, team management, and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent financial acumen, with demonstrable experience in budgeting, P&amp;L management, and cost control.</li><li>Exceptional organisational, problem-solving, and decision-making abilities.</li><li>Outstanding written and verbal communication skills.</li><li>A genuine passion for the specialty coffee industry and a steadfast commitment to quality.</li><li>A degree in Business Administration, Hospitality Management, or a related field is highly desirable.</li></ul><p><br><strong>Benefits</strong><br>&nbsp;</p><ul><li>A competitive salary package commensurate with experience.</li><li>Opportunities for professional growth and career development within a reputable group.</li><li>A dynamic, collaborative, and supportive work environment.</li><li>Comprehensive health insurance and other benefits.</li></ul><p>&nbsp;</p>

Operations Manager (Specialty Coffee)

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

SITA Switzerland Sarl

<div>Overview:
<p><i>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</i></p><p></p><p><i><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a </i><b><i>Great Place to Work&reg;</i></b><i> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</i></p><p></p><p><i><br>
Are you ready to love your job?</i></p><p></p><p><i><br>
The adventure begins right here, with you, at SITA.</i></p><h2 class="jobSectionHeader"><b>
About the role &amp; the team</b></h2><p>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities.</p><p></p><div><b><br>
What You Will Do</b></div><br>
<div></div><ul><li>
Receiving incidents related to applications and services, analysing them and providing the required support work (Level 1).</li><li>
communicating with technical team to complete the analysis of incidents and then resolving them.</li><li><b>
monitoring the operation of system services 24 hours a day( Night shift only)</b>, ensuring that the incidents are resolved and then closed. following work flow for handling incidents.</li><li>
escalating incidents to Level2 support when incidents are impacting business, ensuring customer&rsquo;s satisfaction after resolving incidents.</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent education.</li><li>
Applicant must be a Saudi national to be considered for this position.</li><li>
3 years of experience in providing technical support for enterprise IT systems.</li><li>
Ability to work on night shifts only.</li></ul><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Specialist Service Operations

Coco Riki

<div><div><div><div>Job Vacancy: Assistant Operations Manager &ndash; F&amp;B
 Location: KSA-Riyadh
 Employment Type: Full-time
<br>
We are looking for a dynamic and experienced Assistant Operations Manager to join our team in the Food &amp; Beverage sector. The ideal candidate will support the Operations Manager in ensuring smooth daily operations, maintaining high service standards, and driving overall business performance.
<br>
Key Responsibilities:
<br>
<ul><li>Supervise daily restaurant and outlet operations to ensure quality and efficiency.
</li><li>Monitor staff performance and provide coaching and training when needed.
</li><li>Maintain excellent customer service and handle customer feedback professionally.
</li><li>Ensure compliance with health, safety, and hygiene regulations.
</li><li>Assist in inventory management, cost control, and ordering.
</li><li>Support in planning and executing operational strategies to meet business goals.
</li><li>Prepare daily/weekly reports and support the Operations Manager in decision-making.
</li></ul>Qualifications &amp; Skills:
<br>
<ul><li>Minimum 2&ndash;3 years of experience in a managerial role in F&amp;B.
</li><li>Strong leadership, communication, and organizational skills.
</li><li>Ability to work under pressure and solve problems quickly.
</li><li>Knowledge of F&amp;B operations, health, and safety standards.
</li><li>Fluency in English and Arabic; French is a plus.
</li></ul>Why Join Us:
<br>
<ul><li>Competitive salary and benefits.
</li><li>Opportunities for growth and career development.
</li><li>Dynamic and supportive work environment.
</li></ul> To apply, send your CV to: recruitment@coco-riki.com
 For more information: 81-817785
</div></div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Company Profile</b></h4></div></div></div><div></div>

Assistant Operations Manager F&B

Explore 2075+ Service operations manager in Riyadh this November. Find roles across top companies and apply now to boost your career.