service operations manager

Qiddiya Investment Company

<div><p>Join Qiddiya Investment Company as a Senior Manager - Operational Readiness and play a crucial role in shaping the future of entertainment and cultural experiences in the region. This leadership position is essential for ensuring that our projects are fully prepared for operation, guaranteeing that each launch meets the high standards of quality and service expected by our guests.</p><p></p>
Key Responsibilities<ul>
<li>Develop strategic operational readiness plans that align with Qiddiya&rsquo;s vision, ensuring that all projects are poised for successful execution.</li>
<li>Facilitate collaboration between various departments to embed operational requirements seamlessly into each project&rsquo;s lifecycle.</li>
<li>Conduct operational readiness assessments to identify readiness levels and potential risks, providing actionable solutions before project implementation.</li>
<li>Design and implement comprehensive training programs that prepare employees for their roles in newly launched projects.</li>
<li>Monitor operational performance through key performance indicators, delivering regular reports and insights to senior management.</li>
<li>Lead risk management initiatives to proactively address operational challenges and ensure contingency protocols are in place.</li>
<li>Enhance guest experience by ensuring operational readiness processes are tailored to meet and exceed customer expectations.</li><br>
</ul><br>
<br>
<b>Requirements</b><ul><li><br>
Bachelor&rsquo;s degree in Business, Hospitality Management, Operations Management, or a related field; a Master&rsquo;s degree is an advantage.</li><li>A minimum of 8 years of experience in operational management or readiness, preferably in the entertainment or large-scale project sectors, with at least 3 years in a managerial position.</li><li>Strong track record of developing and implementing operational strategies that improve efficiency and enhance service delivery.</li><li>Exceptional leadership abilities with experience in managing cross-functional teams effectively.</li><li>Solid analytical and problem-solving skills, capable of making data-driven decisions.</li><li>Excellent communication and presentation skills, able to influence stakeholders at all levels effectively.</li><li>Experience in executing training and readiness programs tailored for a diverse workforce.</li><li>Proven organizational skills with the ability to manage multiple projects simultaneously.</li><li>Familiarity with the cultural landscape and regulatory environment of Saudi Arabia is a plus.</li></ul><b><br>
Benefits</b><p><br>
Comprehensive benefits package</p></div>

Senior Manager - Operational Readiness

Initial Facilities Management

<div>
 <p>
  Job Description
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for all workflow management and all TFM Services Planning and Operations
 </p>
 <p>
  Management matters and activities.
 </p>
 <p>
   Work collaboratively and partner with different departments to ensure that efforts to maintain
 </p>
 <p>
  customer satisfaction are consistent
 </p>
 <p>
   Manage all work flow for the project and maintain control on same
 </p>
 <p>
   Plan &amp; schedule for all third party activities as per scope of work
 </p>
 <p>
   Follow on contractual deliverables and provide a plan of delivery
 </p>
 <p>
   Design and develop plans of action for the various stages of the customer service process
 </p>
 <p>
   Monitor team productivity and address issues to performance Lead as they arise to ensure maximum
 </p>
 <p>
  efficiency and consistent service experiences.
 </p>
 <p>
   Develop and initiate projects improvement process upon contractual changes to fulfil the client
 </p>
 <p>
  requirement.
 </p>
 <p>
   Maintaining an effective FM management strategy, which is aligned with the Contracting Authority&rsquo;s
 </p>
 <p>
  strategy, which is consistent with the Contracting Authorities Asset Register and the Services
 </p>
 <p>
   Make important policy, planning, and strategy decisions
 </p>
 <p>
   Develop, implement, and review operational policies and procedures.
 </p>
 <p>
   Maintaining an organizational structure detailing an adequate resource plan to deliver the TFM
 </p>
 <p>
  Services.
 </p>
 <p>
   Training and developing staff to effectively, deliver the Services requested under the Contract.
 </p>
 <p>
   Attending management meetings and providing all facility management information&rsquo;s.
 </p>
 <p>
   Cooperating and coordinating with the Contracting Authority in implementing improvement
 </p>
 <p>
  initiatives for the premises and adopting a continuous improvement program.
 </p>
 <p>
   Plan inventory levels and locations and execute all forecasting and planning programs
 </p>
 <p>
   Developing and implementing an Occupational Health and Safety (OH&amp;S) program and Safety
 </p>
 <p>
  Management System (SMS) covering all staff and SubContractors as per the requirements of all
 </p>
 <p>
  relevant authorities and the Contracting
 </p>
 <p>
   Responsible to ensure that Implementation and managing of Quality Management System (QMS), in
 </p>
 <p>
  line with ISO Standard and in agreement with the Contracting Authorities policies, procedures
 </p>
 <p>
   Responsible for ensuring the equipment, materials, tools, and consumables are used and stored
 </p>
 <p>
  safely and correctly and in line with any manufacturer recommendations
 </p>
 <p>
   Develop strategies and processes to deliver all the required spare parts and consumables required for
 </p>
 <p>
  project operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  Operations management or Engineering field Bachelor&rsquo;s Degree
 </p>
 <p>
   Have a minimum of 15 to 20 years&rsquo; relevant experience in a similar role
 </p>
 <p>
   Good knowledge of facilities management, negotiations, client relationship management.
 </p>
 <p>
   Experience in the field of Aviation- operations and maintenance dept.
 </p>
 <p>
   Demonstrate expertise knowledge in the field of consultation and conduct rewards and recognition
 </p>
 <p>
  programs.
 </p>
 <p>
   Good command of English and ideally, knowledge of Arabic
 </p>
</div>


Service Planning and Operation Lead

Red Sea Global

<div><div><div><div><div>Division: Marine Operations-Marina
</div></div></div></div><div><div><div><div>Department: Marine Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div><p><b>Division: </b>Marine Mobility</p>
<p><b>
Department: </b>Marine Mobility</p>
<p><b>
Company: </b>Coastal Transportation Services Company</p><br>
<p></p>
<p><b>
Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations.</b></p><br>
<p></p>
<p><b>
Coastal Transportation Services Company, </b>a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><br>
<p></p>
<p>
Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.</p><br>
<p></p>
<p>
We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time.</p><br>
<p></p>
<p><b>
Join our visionary team and help shape the future of transportation!</b></p><br>
<p></p>
<p><b>
Job Role:</b></p><br>
<p></p>
<p>
To oversee and standardize the interior service operations across the fleet of guest vessels, ensuring consistent, high-quality guest experiences. The role acts as a central liaison between the vessels and shore management for all matter relating interior and exterior service, provisioning, guest readiness, and crew training.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p><br>
<p></p>
<ul>
<li>Develop, implement, train, and monitor SOPs and service standards across all vessels.</li>
<li>Inspect and audit vessels regularly to ensure excellent presentation, cleanliness, and guest readiness.</li>
<li>Liaise with Captains to coordinate turnarounds, provisioning, guest preferences, and special events or charters.</li>
<li>Manage procurement of supplies, uniforms, toiletries, and guest amenities.</li>
<li>Conduct onboarding, familiarization and training for new crew: maintain upskilling programs for service standards.</li>
<li>Act as the main point of contact for shore-based requests and logistics (F&amp;B, flowers, special provisions, etc.).</li>
<li>Coordinate with maintenance and provisioning departments to align timelines and standards.</li>
<li>Maintain records of guest feedback and provide improvement recommendations.</li>
<li>Support recruitment efforts for crew and assist in performance evaluations.</li>
<li>Ensure compliance with hygiene, safety, and company policies.</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p><br>
<p></p>
<ul>
<li>Minimum of 5 years&rsquo; experience in Operations</li>
<li>Experience in luxury hospitality or 5-star service preferred</li>
<li>Training certifications.</li>
<li>Exceptional attention to detail and service standards</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational and multitasking abilities</li>
<li>Leadership in coaching and mentoring</li>
<li>Procurement and budget management experience</li>
<li>Fluent in English; additional languages are an advantage</li>
<li>Shore-based, with frequent onboard vessel trips</li>
<li>Dynamic environment requiring flexibility, confidentiality, and high service standards</li>
<li> Responsible for the supply budget across all vessels</li>
<li> Budget oversight for training and uniforms</li></ul></div></div></div></div></div><p></p>

Assistant Manager - Guest Relation

Sulzer

<div><p>Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
</p><p></p><h1 class="jobSectionHeader"><b>About the role
</b></h1><p></p>Job Summary
<br>
<br>
Responsible for end-to-end Project and Order Management of service orders, including field services, repairs, and complex projects. Ensures successful execution of SSPC service operations by aligning closely with Finance on sales forecasting and backlog phasing. Accountable for meeting monthly sales targets in accordance with the Revenue Forecast Commitment (RFC), while supporting the company&rsquo;s overall business objectives and strategic goals.
<p></p><p><b>Key Responsibilities:
</b></p><p></p><ul><li><p>Lead the Service Project &amp; Order Management team to ensure effective execution of repair and field service activities.
</p></li><li><p>Set, manage, and achieve departmental targets related to RFC performance, on‑time delivery (OTD), revenue, and collections.
</p></li><li><p>Oversee end‑to‑end project and order management, ensuring delivery of all technical, commercial, financial, and customer commitments.
</p></li><li><p>Provide regular reporting to management on project status, RFC, OTD, and field service utilization using agreed KPI frameworks.
</p></li><li><p>Act as the escalation point for customer project issues and manage relationships to ensure satisfaction and issue resolution.
</p></li><li><p>Manage deployment, scheduling, and utilization of field service resources, ensuring availability of required tools and competencies.
</p></li><li><p>Ensure compliance with all operational, cross‑functional, contractual, and Health, Safety &amp; Environment (HSE) requirements while promoting a strong safety culture.
</p></li><li><p>Maintain accountability for project profitability, cash flow, and commercial risk management.
</p></li><li><p>Develop and lead the team through coaching, performance management, appraisals, and capability development aligned with business needs.
</p></li><li><p>Drive continuous improvement initiatives, including Lean principles, operational excellence, and best‑practice implementation.<br>
</p></li></ul><p></p><br>
<p><b>Qualifications / Requirements<br>
</b><br>
</p><ul><li><p>Bachelor of Engineering Discipline and /or relevant Experience within rotating equipment&rsquo;s services
</p></li><li><p>8-10 Years of Experience
</p></li><li><p>Financial Budget Management
</p></li><li><p>Experience of Managing Complex Projects
</p></li><li><p>Experience of contract negotiation in a commercial environment
</p></li><li><p>Supplier/Customer management experience
</p></li><li><p>Staff Management Experience
</p></li><li><p>Client Management Experience
</p></li><li><p>General Computer &amp; Software Skills
</p></li><li><p>SAP Knowledge
</p></li><li><p>PMP
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>What we offer you
</b></h1><p></p><ul><li><p>Excellent opportunities for development, along with a competitive salary and company bonus scheme.
</p></li><li><p>A great working environment.
</p></li><li><p>Work Location: Riyadh- Industrial Area 2<br>
</p></li></ul><p><br>
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.<br>
<br>
</p><p>We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.</p></div>

Head of Project Management Service

Trivandi

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Expo 2030 Riyadh &ndash; SME Support</b><br>
</div><div>Trivandi is supporting the development of the Operations function for Expo 2030 Riyadh, working alongside key stakeholders to help shape the operational foundations of the event.<br>
</div><div>Our focus is on ensuring the masterplan and programme are operationally deliverable &mdash; translating design into reality through validated space requirements, integrated operating models, and functional planning.<br>
</div><div>Given the scale, complexity, and pace of the project, we are looking to engage experienced SMEs with prior World Expo experience to provide targeted advisory support.<br>
</div><div>This is not a delivery role &mdash; the requirement is for senior, credible input to:</div><ul>
<li>Test and challenge planning assumptions</li>
<li>Validate operational requirements and spatial allocations</li>
<li>Provide practical, experience-led insight to shape solutions</li>
<li>Ensure alignment with real-world event delivery</li></ul><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities &amp; Outputs</b></h3><div><b><br>
Key Responsibilities</b></div><ul>
<li>Validate site-wide operating model (central vs district vs venue control)</li>
<li>Test crowd flow, zoning, and operational interfaces</li>
<li>Review BOH allocations and operational adjacencies</li>
<li>Challenge assumptions around peak day operations (415k visitors)</li>
<li>Ensure alignment between venues, public realm, and central operations</li>
</ul><div><b>Outputs</b></div><ul>
<li>Site operations validation report</li>
<li>Venue operations requirements input</li>
<li>FAOP input (Site Ops / Venue Ops)</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
Senior Site Operations leader with World Expo / major event experience</li>
<li>Strong experience in integrated site operations</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Trivandi</b></h3><div>
Trivandi provides advisory, design and delivery services across sport, events, live entertainment and venues.</div><div>
</div><div>
Founded in 2013 from the success of the London 2012 Games, we have grown to over 100 specialists across four global offices in London, Dubai, Riyadh and Brisbane, delivering over 300 projects in 29 countries.</div><div>
</div><div>
Our unique &ldquo;One Team&rdquo; approach brings together the right expertise at the right time, synchronising strategy, design, project management, and operations to simplify complexity and deliver actionable solutions that drive meaningful impact.</div><div>
</div><div>We passionately share our knowledge to empower local teams, unlocking the full potential of each unique experience to inspire positive change and create lasting legacies.</div><div>
</div><div>That&rsquo;s what we mean by creating experiences, better.</div></div>

Site & Venue Operations SME

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Expo 2030 Riyadh &ndash; SME Support</b><br>
</div><div>Trivandi is supporting the development of the Operations function for Expo 2030 Riyadh, working alongside key stakeholders to help shape the operational foundations of the event.<br>
</div><div>Our focus is on ensuring the masterplan and programme are operationally deliverable &mdash; translating design into reality through validated space requirements, integrated operating models, and functional planning.<br>
</div><div>Given the scale, complexity, and pace of the project, we are looking to engage experienced SMEs with prior World Expo experience to provide targeted advisory support.<br>
</div><div>This is not a delivery role &mdash; the requirement is for senior, credible input to:</div><ul>
<li>Test and challenge planning assumptions</li>
<li>Validate operational requirements and spatial allocations</li>
<li>Provide practical, experience-led insight to shape solutions</li>
<li>Ensure alignment with real-world event delivery</li></ul><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities &amp; Outputs</b></h3><div><b><br>
Key Responsibilities</b></div><ul>
<li>Review workforce numbers, roles, and deployment models</li>
<li>Validate volunteer strategy and integration</li>
<li>Assess training, accreditation, and rostering assumptions</li>
<li>Ensure alignment with operational peaks and site structure</li>
<li>Challenge practicality of staffing models</li>
</ul><div><b>Outputs</b></div><ul>
<li>Workforce model validation</li>
<li>Staffing and volunteer requirements</li>
<li>FAOP input (Workforce)</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
Senior workforce planner with World Expo / major event experience</li>
<li>Strong operational workforce planning background</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Trivandi</b></h3><div>
Trivandi provides advisory, design and delivery services across sport, events, live entertainment and venues.</div><div>
</div><div>
Founded in 2013 from the success of the London 2012 Games, we have grown to over 100 specialists across four global offices in London, Dubai, Riyadh and Brisbane, delivering over 300 projects in 29 countries.</div><div>
</div><div>
Our unique &ldquo;One Team&rdquo; approach brings together the right expertise at the right time, synchronising strategy, design, project management, and operations to simplify complexity and deliver actionable solutions that drive meaningful impact.</div><div>
</div><div>We passionately share our knowledge to empower local teams, unlocking the full potential of each unique experience to inspire positive change and create lasting legacies.</div><div>
</div><div>That&rsquo;s what we mean by creating experiences, better.</div></div>

Workforce & Volunteer Operations SME

<div><div><div><div><div>Division: Land Operations
</div></div></div></div><div><div><div><div>Department: Land Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div><p><b>Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations.</b></p><br>
<p></p>
<p><b>
Coastal Transportation Services Company, </b>a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><br>
<p></p>
<p>
Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.</p><br>
<p></p>
<p>
We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time.</p><br>
<p></p>
<p><b>
Join our visionary team and help shape the future of transportation!</b><br>
<br>
<b>Manager - Bus Driver Scheduling</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p><br>
<p>
</p><ul><li>The Manager &ndash; Bus Operations is responsible for the end-to-end management and execution of daily bus transport operations, ensuring safe, reliable, and efficient service delivery across staff, contractor, and guest mobility within Red Sea Global destinations.</li>
<li>The role oversees operational planning alignment, dispatch execution, real-time service control, and driver deployment, ensuring all services are delivered in accordance with approved schedules, service-level agreements (SLAs), and operational standards.</li>
<li>The Manager is accountable for achieving key operational performance targets, including On-Time Arrival (OTA), service reliability, and incident management, while ensuring compliance with ISO standards and maintaining a strong focus on safety, operational control, and continuous improvement.</li>
<li>The position requires continuous oversight of high-volume operations, involving real-time decision-making in dynamic environments, ensuring operational stability, service continuity, and effective coordination across all stakeholders.</li></ul><br>
<p></p>
<p><b>
Job Responsibilities:</b></p><br>
<p></p>
<p>
Operations Execution &amp; Real-Time Control</p><br>
<p></p>
<ul>
<li>Oversee execution of all bus operations across staff, guest, and contractor services.</li>
<li>Ensure service delivery aligns with operational plans and schedules.</li>
<li>Maintain real-time oversight and manage disruptions to ensure continuity</li></ul><br>
<p></p>
<p>
Service Performance &amp; KPI Management</p><br>
<p></p>
<ul>
<li>Monitor and manage overall service performance in line with defined service level agreements (SLAs).</li>
<li>Analyze operational data to identify trends and drive improvements.</li>
<li>Ensure accuracy and integrity of operational reporting</li></ul><br>
<p></p>
<p>
Workforce &amp; Safety Management</p><br>
<p></p>
<ul>
<li>Oversee deployment and utilization of drivers in coordination with planning teams.</li>
<li>Ensure compliance with operational and safety requirements.</li>
<li>Lead response to incidents and ensure timely reporting and investigation</li></ul><br>
<p></p>
<p>
Stakeholder &amp; Commercial Coordination</p><br>
<p></p>
<ul>
<li>Manage operational relationships with internal and external stakeholders.</li>
<li>Ensure alignment between service delivery and stakeholder requirements.</li>
<li>Support accurate service capture for billing and reporting purposes</li></ul><br>
<p></p>
<p>
Risk, Compliance &amp; Continuous Improvement</p><br>
<p></p>
<ul>
<li>Ensure operational risks are identified, monitored, and mitigated.</li>
<li>Maintain compliance with company standards and audit requirements.</li>
<li>Drive continuous improvement initiatives to enhance efficiency and service quality.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p><b>
Qualification and Experience</b></p><br>
<p></p>
<ul>
<li>Bachelor&rsquo;s degree in Transport Management, Operations, Logistics, or equivalent field.</li>
<li>Minimum 4&ndash;6 years of experience in transport scheduling or operations planning, preferably with electric bus fleets.</li>
<li>Proficient in Fleet Management Systems (FMS), GPS tracking platforms, and scheduling software.</li>
<li>Demonstrated experience in route planning, demand forecasting, and service optimization.</li>
<li>Strong communication skills for coordinating between multiple stakeholders and contractors.</li></ul><br>
<p></p>
<p><b>
Skills:</b></p><br>
<p></p>
<ul>
<li>Exceptional organizational and analytical skills.</li>
<li>Advanced Excel and Power BI capabilities.</li>
<li>Solid understanding of EV bus charging and operational dependencies.</li>
<li>Strong stakeholder management and negotiation skills.</li>
<li>Calm, solution-oriented approach in dynamic operational environments.</li>
<li>Fluent in English.</li></ul><br>
<p></p>
<p><b>
Job Context:</b></p><br>
<p></p>
<ul>
<li>The role operates within a high<b>-</b>volume<b>, </b>multi<b>-</b>site<b> </b>transport<b> </b>environment, supporting large-scale mobility operations across Red Sea Global destinations.</li>
<li>The Manager must ensure continuous operational performance while balancing service quality, safety, and efficiency in a dynamic and fast-paced environment.</li>
<li>The role requires flexibility to support 24<b>/</b>7<b> </b>operations, including peak periods, weekends, and operational disruptions.</li></ul><br>
<p></p>
<p><b>
Job Financial Dimensions:</b></p><br>
<p></p>
<ul>
<li>Supports operational efficiency through improved resource utilization.</li>
<li>Ensures alignment between service delivery and commercial billing structures.</li>
<li>Contributes to cost optimization through operational control and process improvement</li></ul></div></div></div></div></div><p></p>

Manager - Bus Driver Scheduling

Explore 1818+ Service operations manager in Riyadh this May. Find roles across top companies and apply now to boost your career.