service operations manager

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>481144
</div></div><div><div><b>Posted since
</b></div><div>24-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Industry, Inc.
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Bellevue - Washington - United States of America
</li></ul></div></div></div></div></div><div><div><div><div><div><p>Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?</p>
<p>Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn&rsquo;t just about improving buildings; it&rsquo;s about creating perfect places that improve people&rsquo;s lives.</p><br>
<p></p><br>
<p><b>Transform </b><b>the everyday</b><b> with us</b><b>!</b></p>
<p>The<b> Service Operations Manager </b>leads a team responsible for performing service work for building automation and mechanical services. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time &amp; Materials (T&amp;M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $10 million annually.</p><br>
<p></p><br>
<p><b>As a </b><b>Service Operations Manager</b><b>, you will:</b></p>
<ul><li>Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.</li>
<li>Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.</li><li>
Drive expansion of chargeable opportunities, including T&amp;M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.</li><li>
Manage and maintain a Mechanical Services team with an understanding of Local Union labor requirements.</li><li>
Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.</li><li>
Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.</li><li>
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.</li><li>
Maintain excellent organizational and interpersonal skills</li></ul><br>
<p></p><p><b>You will make an impact with these qualifications:</b></p>
<p>Basic Qualifications:</p><ul><li>
Associate degree from a two-year college or technical school</li>
<li>2+ years of experience supervising teams</li><li>
On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management</li><li>
Demonstrated background in mechanical systems supporting a building HVAC infrastructure including installation and commissioning.</li><li>
Demonstrated experience working with Union Labor and familiarity with collective bargaining agreements.</li><li>
Ability to demonstrate an understanding of financial reporting and applying cost control measures</li><li>
On-the-job experience with or educational exposure to</li><li>
HVAC or Building Automation Systems</li><li>
Experience with Microsoft Office</li><li>
Verbal and written communication skills in English</li><li>
Must be 21 years of age and possess a valid driver's license with limited violations</li><li>
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li></ul>
Preferred Qualifications:<br>
<ul><li>Bachelor&rsquo;s degree</li><br>
</ul><p></p><br>
<p><b>Ready to create your own journey?</b> Join us today.</p>
<p><b>About Siemens:</b></p>
<p>We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.</p>
<p><b>Our Commitment to Equity and Inclusion in our Diverse Global Workforce</b></p>
<p>We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.</p><br>
 <p></p><br>
<div>#Zone1-EREF #LI-MPCA</div><br>
</div></div><div></div><div><div><br>
<b>You&rsquo;ll Benefit From</b><br>
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html<br>
The pay range for this position is $122,951 - $210,773 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.<br>
<div></div>
</div></div><div><div><div><p><b>Equal Employment Opportunity Statement</b><br>
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p><p><br>
<b>
EEO is the Law</b><br>
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.</p><p><b><br>
Reasonable Accommodations</b><br>
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you&rsquo;re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.</p><p><b><br>
Pay Transparency</b><br>
Siemens follows Pay Transparency laws.</p><p><br>
<b>
California Privacy Notice</b><br>
California residents have the right to receive additional notices about their personal information. To learn more, click here.</p><div></div><b><br>
Criminal History</b><br>
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.</div></div></div></div></div></div></div><p></p>

Building Automation Service Operations Manager

Tom Thumb

<div><p><b>A Day in the Life:</b></p>
<p>
As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be successful in this position, you need to value teamwork &amp; camaraderie, recognize each other&rsquo;s contributions, and support your team&rsquo;s growth. Our business is ever growing; not only do you get to be a part of that growth, but you will get to learn and adapt along the way. The possibilities are endless as a Department Manager, as you and your team deliver outstanding customer service daily to earn customers for life. We build belonging by creating a diverse and inclusive workforce, so if this resonates with you, come bring your flavor and join our team!
</p><p></p><p><b>What you bring to the table:</b></p>
<ul>
<li>You are 18 years of age or older.</li>
<li>You have prior experience leading others.
</li><li>You have or are willing to obtain certifications as required.</li>
<li>You have willingness to learn, adapt, and seek new skills &amp; experiences.</li>
<li>A history of ensuring your customers have a seamless shopping experience.</li>
<li>You use your time and resources efficiently and effectively.</li>
<li>You act with integrity, pride, and passion day in and day out.</li>
<li><b>For Bakery</b>: You bring 1 year or more of experience as a Baker.</li>
<li><b>For Meat</b>: You have knowledge of and ability to process different cuts of meat, as well as previous experience working in a meat department and with various tools (grinders, saws, and other meat processing tools).
</li></ul><p></p><p><b>Why you will choose us:
</b></p><p>Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company&rsquo;s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!
</p><p>We also provide a variety of benefits including:</p>
<ul>
<li>Diverse &amp; Inclusive Work Culture</li>
<li>Competitive Wages
</li><li>Bonus Eligible, where applicable</li>
<li>Flexible work schedules</li>
<li>Associate discounts</li>
<li>Leaders invested in your training, career growth &amp; development.</li>
<li>Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)</li>
<li>Vacation / Paid Time Off</li>
</ul>
<p><b>Our Values</b></p>
<ul>
<li>We put people first.</li>
<li>We are customer driven.</li>
<li>We value different perspectives.</li>
<li>We raise the bar.</li>
<li>We act as owners.</li>
<li>We are one team.</li>
<li>We build belonging.</li>
<li>We are committed to a healthy future.</li>
</ul><div><b>About Us</b></div><div><br>
<br>
</div><div><p>Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!</p>
<p>Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw&rsquo;s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson&rsquo;s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico&rsquo;s Community Markets, King&rsquo;s, Balducci&rsquo;s, and Albertson&rsquo;s Market Street.</p>
<p>Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company&rsquo;s success.</p>
<p><b>Bring your flavor</b></p>
<div>Building the future of food and well-being starts with you. Join our team and bring your best self to the table.</div><br>
<p></p><br>
<p>Disclaimer</p>
<p>The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.</p>
<p>Albertsons is an Equal Opportunity Employer</p>
<p>This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.</p>
<p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).</p></div></div>

Service Operations Manager - Dallas, TX

3 Step Recruitment Inc.

<div>
 <strong>
  Operations Manager - Fire Protection &amp; Commercial Ventilation Services
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Brooklyn, New York (on-site leadership role)
 <br/>
 <br/>
 <strong>
  Salary:
 </strong>
 $95,000 - $140,000 per year
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Our client is a leading provider of
 <strong>
  fire protection and commercial ventilation services
 </strong>
 , specializing in the inspection, cleaning, and maintenance of kitchen exhaust and fire suppression systems. With a strong reputation across the New York region, the company is known for its commitment to
 <strong>
  safety, compliance, and exceptional service quality
 </strong>
 . Their team takes pride in protecting lives and property through work that is reliable, professional, and always done right.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As
 <strong>
  Operations Manager
 </strong>
 , you&rsquo;ll be the key operational leader overseeing all day-to-day activities across field and support teams. You&rsquo;ll ensure that technicians, schedulers, and customer service teams work in sync to deliver top-quality service that meets the highest safety and regulatory standards. This is a hands-on leadership role where you&rsquo;ll shape operations, drive performance, and help the company continue its growth across the tri-state area.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead Daily Operations: Supervise all service departments to ensure efficient scheduling, strong communication, and top-tier customer service.
  </li>
  <li>
   Manage Scheduling &amp; Logistics: Oversee technician routing and job assignments to maximize productivity and meet deadlines.
  </li>
  <li>
   Develop and Lead Teams: Hire, train, and mentor technicians and administrative staff, building a culture of safety, accountability, and teamwork.
  </li>
  <li>
   Ensure Safety &amp; Compliance: Maintain adherence to NFPA 96 standards and all local safety and fire codes.
  </li>
  <li>
   Optimize Efficiency: Identify process improvements, monitor KPIs, and streamline workflows to boost productivity and reduce costs.
  </li>
  <li>
   Enhance Customer Experience: Handle escalations, build relationships with clients, and ensure every project meets company quality expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in an operations or service management role, ideally within HVAC, fire protection, or another field-based service industry.
  </li>
  <li>
   Strong leadership and organizational skills with the ability to manage multiple priorities.
  </li>
  <li>
   Solid understanding of safety and compliance standards (NFPA 96 or equivalent).
  </li>
  <li>
   Proficiency in scheduling, CRM, and operational management software.
  </li>
  <li>
   Excellent communication and problem-solving skills in a fast-paced, customer-focused environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join
  <br/>
  <br/>
 </strong>
 This is an opportunity to make a
 <strong>
  direct impact
 </strong>
 in a growing company that values integrity, teamwork, and quality craftsmanship. You&rsquo;ll lead a capable team that takes pride in protecting people, property, and businesses every single day.
</div>


Operations Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Operations Manager - Al Maha Services
</div></div><div><div>Ref #
</div><div>227854
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 28-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role:</b></p><p>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our lounges team as an Operations Manager - Al Maha Services who will manage a safe and cost-effective operation of Al Maha services and Al Maha lounges operations. Liaise with service suppliers and stakeholders to ensure QR customer service standards are met or exceeded at all times, and ensure that a high quality of service is maintained which surpasses competitor standards. Manage the operations smoothly ensuring the internal and external customer needs are met, while working along with the Al Maha Services Sales Manager to ensure Al Maha Services generates an overall revenue to the business.</p><p>
</p><p><b>Operational:</b></p><ul><li><p>
Contribute to the design, development, continuous improvement and introduction of Al Maha Operations &amp; Services concepts within the unit.</p></li><li><p>
Ensure that all Al Maha Services, Al Maha and Oryx lounges are well maintained and adequately stocked with food, beverage items and amenities, and with adequate availability to ensure an exemplary experience. Also ensure that it operates within a pre-defined budget, working with other business units to achieve the end goal of operational efficiency</p></li><li><p>
Ensure cost saving programs and lean models are in place to augment the financial position without compromising of service standards and quality.</p></li><li><p>
Works with stakeholders and administration to oversee and supervise the process of checking the stock level and ordering supplies.</p></li><li><p>
Involved in assessing and designing Al Maha specific training to best support future planning and customer service goals and to support the customer journey map.</p></li><li><p>
Support Line Manager to market services to encourage greater passenger usage of certain aspects of the Al Maha services/lounges through strategic operational sales plans and work in harmony with the Al Maha Services Sales manager on commercial initiatives and programs</p></li><li><p>
Drive the successful implementation of corporate initiatives as per the instructions of Senior Management.</p></li><li><p>
Develop and implement procedures to make Al Maha Services a recognised service provider within HIA and GCC. Successfully implement Al Maha Services to customers with a 5-star service at all times.</p></li><li><p>
Submit annual strategic reviews and ideas to higher management of the overall functioning of the department Recommend, suggest and implement new products and services to higher management based on analysis of passenger feedback, data collection and market research.</p></li><li><p>
Support modernizations, innovations and improvement plans within the Al Maha and Oryx Lounges.</p></li><li><p>
Ensure the reliability and uniformity of services are maintained, and work towards providing a unique customer experience keeping a strategic eye on productivity of staff levels.</p></li><li><p>
Responsible to interview, hire, train and develop a varied team of staff in all areas of sales and frontline operations, thereby ensuring consistency in services.</p></li><li><p>
Responds and intervenes with customer complaints and suggestions as and when necessary. Contributes to plans of prevention of customer complaints, systems to minimize complaints through root cause analysis and a recovery process of complaints, to ensure best service.</p></li><li><p>
Initiates processes with an aim to increase profitability and reduce costs without compromising quality in passenger services within Al Maha Services.</p></li><li><p>
Ensure revenue targets are met and exceeded for an efficient running of the business unit.</p></li><li><p>
Perform other department duties related to his/her position as directed by the Head of the Department</p></li></ul><p>
<b>About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><p><b>
Qualifications and Experience:</b></p><p>
High School Qualification / Vocational Qualification [Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 7 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 6years of job-related experience</p><p><b>
Essential</b></p><ul><li><p>
Previous work experience in a similar discipline.</p></li><li><p>
Experience in managing operations</p></li><li><p>
Experience in mana in teams in a customer service industry</p></li><li><p>
Practical and technical knowledge.</p></li><li><p>
Command of English language</p></li><li><p>
Knowledge managing workflow and lead a multicultural team.</p></li><li><p>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227854</div></div></div></div></div></div></div></div>

Operations Manager - Al Maha Services

CRI Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To lead, plan, and manage the entire field service operations for cleaning machines, ensuring high levels of customer satisfaction, efficient service delivery, and profitability through effective team management and technical excellence.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Operations Management
  </li>
  <li>
   Plan and oversee day-to-day field service operations across regions.
  </li>
  <li>
   Ensure timely installation, commissioning, preventive maintenance, and breakdown service support.
  </li>
  <li>
   Develop and implement service policies, procedures, and standards.
  </li>
  <li>
   Team Leadership
  </li>
  <li>
   Lead and mentor field service engineers, supervisors, and technicians.
  </li>
  <li>
   Set performance targets, conduct training programs, and ensure skill upgradation.
  </li>
  <li>
   Monitor manpower utilization and optimize field coverage efficiency.
  </li>
  <li>
   Customer Relationship Management
  </li>
  <li>
   Build and maintain strong relationships with key customers.
  </li>
  <li>
   Handle escalated complaints and ensure quick resolution.
  </li>
  <li>
   Conduct customer satisfaction surveys and implement improvement actions.
  </li>
  <li>
   Technical &amp; Process Improvement
  </li>
  <li>
   Provide technical guidance and support to service teams.
  </li>
  <li>
   Collaborate with R&amp;D and Production teams for product quality feedback and improvements.
  </li>
  <li>
   Drive digital tools adoption for service reporting and monitoring.
  </li>
  <li>
   Business &amp; Financial Management
  </li>
  <li>
   Control service costs and improve service profitability.
  </li>
  <li>
   Monitor AMC (Annual Maintenance Contract) renewals and spare part sales.
  </li>
  <li>
   Analyze service data to identify trends and prepare monthly performance reports.
   <br/>
   <br/>
  </li>
 </ul>
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</div>


Branch Service Head

Integrated Facility Services Hawaii, Inc.

<p><b>Aloha &amp; Mabuhay! Join the IFSH &#699;Ohana as a Site Management Operations Manager</b></p><p><b>About the Role</b><br/>Integrated Facility Services Hawai&#699;i (IFSH) is looking for a skilled <b>Site Management Operations Manager</b> to collaborate with the Director of Site Management in overseeing multiple properties across the islands. This role is responsible for ensuring operational excellence, consistent service standards, and strong leadership support for Site Managers and their teams.</p><p>The ideal candidate is a detail-oriented, people-focused leader who thrives on developing talent, maintaining high-quality standards, and fostering interdepartmental collaboration.</p><p><b>Schedule:</b> Monday&ndash;Friday | 8:00 AM &ndash; 5:00 PM<br/><b>Employment Type:</b> Full-Time<br/><b>Salary Range:</b> $60,000 &ndash; $70,000 per year (based on experience)</p><p><b>Key Responsibilities</b></p><p><i>Leadership &amp; Operations</i></p><ul><li>Provide guidance and operational support to Site Managers and property teams</li><li>Conduct quarterly inspections to assess service quality, safety compliance, and site performance</li><li>Mentor Site Managers to enhance efficiency, leadership skills, and career development</li><li>Act as backup or interim Site Manager during emergencies (e.g., fires, flooding, equipment issues)</li><li>Review and verify monthly reports from Site Managers before submission</li><li>Represent IFSH professionally at property board meetings</li><li>Oversee staffing and scheduling to ensure coverage during absences or vacation periods</li><li>Approve Site Manager timesheets and maintain payroll accuracy</li><li>Set quarterly and annual performance goals for Site Managers aligned with company objectives</li><li>Provide operational updates and reports to the Director of Site Management</li><li>Support onboarding of new Site Managers and newly acquired properties as needed</li><li>Address performance issues and implement corrective actions when necessary</li><li>Assist with recruitment, PTO management, and after-hours on-call scheduling</li></ul><p><i>Training &amp; Development</i></p><ul><li>Review property board reports for accuracy and completeness</li><li>Develop and maintain property-specific Operations Manuals</li><li>Organize staff development sessions, including technical and safety training with vendors</li><li>Conduct quarterly performance evaluations and provide constructive feedback for growth</li></ul><p><i>Administrative &amp; Compliance</i></p><ul><li>Prepare and distribute company updates, announcements, and policy communications</li><li>Ensure reports are submitted on time and meet compliance standards</li><li>Maintain organized digital files using SharePoint and OneDrive</li><li>Support the creation and consistent implementation of updated company procedures and policies</li></ul><p><b>Employee Benefits</b></p><ul><li>Free employee-only basic medical coverage for new hires</li><li>Competitive pay based on experience</li><li>Health, dental, and vision insurance options</li><li>Paid holidays and personal leave, including a birthday holiday</li><li>401(k) retirement plan with employer contributions</li><li>Complimentary cancer insurance</li><li>Employee referral incentives</li><li>Leadership training and career advancement opportunities</li><li>Supportive, team-oriented workplace culture</li></ul><p><b>Join Our &#699;Ohana</b><br/>Become part of Integrated Facility Services Hawai&#699;i (IFSH), one of Hawai&#699;i&rsquo;s top facility management companies recognized for excellence, teamwork, and professional growth. Help us provide reliable, high-quality service that keeps Hawai&#699;i&rsquo;s properties operating efficiently and safely.</p><p><b>Apply Today</b></p><ul><li><b>Website:</b> www.ifshi.com</li><li><b>Phone:</b> (808) 892-9297</li><li><b>Email:</b> admin@ifshi.com</li></ul><p>Job Type: Full-time</p><p>Pay: $60,000.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Site Management Operations Manager

‏Zamil Services

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  The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
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  📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Southern Region.
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  🔧 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:
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   10 years&rsquo; experience in Electromechanical /HVAC fields; including 5 years minimum in a managerial role as service manager.
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  🎓 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻:
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   B.E./ in electrical /Mechanical Engineering /Associate's degree or equivalent experience.
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  💪 𝙒𝙝𝙖𝙩 𝙒𝙚&rsquo;𝙧𝙚 𝙇𝙤𝙤𝙠𝙞𝙣𝙜 𝙁𝙤𝙧:
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   Strong leadership and communication skills.
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   Proficient in computer systems and documentation.
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   Fluency in English &amp; Arabic.
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   Willingness to travel and work flexibly (weekends/holidays if needed).
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   Excellent written and verbal communication skills
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   preferably in a related business sector managing major client relationships preferably in a related business sector managing major client relationships
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   Strong analytical and problem-solving skills.
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   Highly motivated, competitive and results oriented
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  🔧 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
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   Lead and manage day-to-day service operations, technicians, and workshop activities.
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   Build and maintain strong relationships with clients.
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   Ensure top-notch service quality, safety, and customer satisfaction.
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   Develop and execute service strategies to meet company goals.
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   Oversee team training, performance, and development
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   Collaborate cross-functionally with Sales and serve as the key liaison to sales and management to ensure consistent customer satisfaction
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   Deliver the services Management strategy for Contractual Sites of the assigned assets while ensuring contractual commitments are successfully met.
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   Participate and recommend actions to maximize the effective achievement of the Site Contract&rsquo;s objectives through leading the Site Operations team, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
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   Contribute and assist the Operation Manager in defining an optimum structure for the division so that resources are optimally utilized, and communication takes place in an efficient manner.
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   Participate in the budgeting process for the Site Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
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   Lead and manage Site Operations while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
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   Monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
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   Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, IT, etc.).
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   Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
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   Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
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   Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
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   Ensures operational audits of staff and customers are conducted to gather feedback and monitor satisfaction in order to improve the Site operations and facilities management services.
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Service Manager

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