service operations manager

Siemens

<div>
 
 Hello Visionary!
 
 
 
 We empower our people to stay resilient and relevant in a constantly changing world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant team. Siemens Mobility is an independently run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We&rsquo;re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!
 
 
 
 We are looking for a
 
 
 Service Operations Manager (Head of Depot)
 
 
 
 
 You&rsquo;ll make a difference by
 
 
 
 <ul>
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 Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view.
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 Management Function: Responsible for overall Management of Depot operation
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 Leads the maintenance organization and directs section managers with respect to daily business and to long term planning.
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 Managing a safe &amp; efficient maintenance service within the target budget and the contractual performance criteria.
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 Indirect Supervisory: Section Managers of Fleet Maintenance, Maintenance Delivery and Performance Manager, Depot IT, CORMAP KU, Depot SCM, Depot Procurement, Depot M&amp;L, Plant maintenance etc,
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 Commercial Controller, Quality Manager, EH&amp;S Manager, Training Manager, Service engineering, M&amp;L Manager
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 Overall responsibility for all aspects of the depot operations including management of processes, peoples, resources, M&amp;Ps, Locomotives, facilities, and assets.
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 Responsibility for the maintenance budget of the Locomotive fleet, Depot M&amp;Ps and all installed facilities &amp; assets assigned to the depot.
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 Represent Siemens in regular reviews with customer and demonstrate improved service efficiency, product performance and customer satisfaction.
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 Demonstrates organizational commitment and motivates the depot employees on fulfilling EHS, Security &amp; compliance matters.
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 Ensure that the maintenance is carried out in a safe manner and in accordance with the set standards and Processes.
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 Defining and monitoring compliance with security objectives
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 Participate in developing short, medium and long term plans to achieve contract requirements in a cost effective manner.
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 Coordination and agreement of all activities &amp; meeting with the next higher internal and external management level.
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 Ensure availability of adequate &amp; necessary resources for depot operations.
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 Participate in establishing budgets. Responsible for monitoring progress and delivery to budget.
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 Responsible for the implementation and monitoring of the performance regime, like fleet availability and depot performance trends, developing improvement proposals.
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 Monitor control &amp; improve the organizational KPIs, driving business improvement.
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 Leading identification &amp; analysis of business risks including operational, commercial, safety, security etc. and developing mitigation plans to minimize their impact on project outcomes.
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 Drive continuous improvement in productivity &amp; quality using Lean, Six sigma to achieve strategic targets.
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 Take measures to manage all maintenance works following the applicable safety rules and regulations.
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 Overall responsible for Supply Chain Management for all necessary materials, consumables, tools, etc. for maintenance, including procurement strategy, purchase order process, transport, and warehouse management for Depot.
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 Implementation of standard service organization, processes, and roles, without deviations of global organization standard.
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 Responsible for infrastructure (planning, procurement, and maintenance, within the contractual responsibilities of Siemens).
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 Decision about investments, extension of contracts with subcontractors and business partners, from an economic point of view.
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 Ensure training, skill upgradation and competency management activities are executed as per plan.
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 Ensure motivation among the workforce is maintained through adequate engagement, growth talks, rewards &amp; recognition as per Siemens internal guidelines.
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 Initiation of necessary disciplinary actions.
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 Tools, equipment, machinery operated/us - Personal computer and general office software CMMS / CORMAP
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 Is fully responsible for the depot operations budget
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 Overall responsibility for implementation of the safety policy of the organization
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 Overall responsibility for Environment, Health &amp; Safety (EHS). Takes measures for management of all maintenance works in compliance with the applicable safety rules and regulations and, thus, for ensuring a safe maintenance environment.
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 Follows the applicable Safety Rules, Regulations and Procedures and motivates the workforce.
 
 
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 </ul>
 
 Desired Skills:
 
 
 
 <ul>
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 Experience of 15-20 years in leading a large team
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 Bachelor&rsquo;s degree in engineering with min. 20 years of work experience.
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 Must have min. 15 years working experiences in core operations of a rolling stock manufacturing plant or a maintenance depot at managerial positions.
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 Deep Knowledge of railway safety regulation
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 Deep knowledge of LEAN production methodologies
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 Good understanding of depot operation processes
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 Good knowledge of IT systems &amp; CMMS.
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 People Management experience.
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 Special Skills and Aptitudes (Communication, etc.)
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 Good command of both the spoken and written English language
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 Excellent written &amp; verbal communication skills
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 Good understanding of analytical and investigative principles and procedures
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 Strong organizational skills, people Management skill and leadership ability and focus on strategic direction.
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 Requirement for standard initial &amp; ongoing training
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 Siemens Mandatory Induction Trainings &amp; Safety Rules and Regulations
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 D9 locomotive systems/ CMMS/CORMAP/MMIS
 
 
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 </ul>
 
 Join us and be yourself!
 
 
 
 We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
 
 
 
 Make your mark in our exciting world at Siemens.
 
 
 
 This role is based in Visakhapatnam. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.
 
 
 Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers
</div>

Service Operations Manager (Head of Depot)

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
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 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
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 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
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 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
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 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
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 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
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 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
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 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
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 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
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 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
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 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
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 Deep expertise in customer service principles, contact center operations, and customer experience management.
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 Bachelor&rsquo;s degree in Business Administration or a related field.
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 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
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 Bilingual fluency in English and Arabic (both written and verbal).
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 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
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 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
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 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
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 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
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 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Gee Automotive Companies

<div>Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we&rsquo;re looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence.
We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.
Why Join Tonkin Family of Dealerships?
At Tonkin, we don&rsquo;t just sell and service cars&mdash;we build lasting relationships with our customers and our team. Here&rsquo;s what makes us different:<ul><li>
Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth.</li><li>
Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology.</li><li>
Competitive Pay &amp; Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts.</li><li>
Training &amp; Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network.</li><li>
Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service&mdash;where your contributions are recognized and rewarded.</li></ul>
Service Manager Job Responsibilities
<ul><li>Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.</li><li>
Oversee service department operations, including workflow, scheduling, and quality control.</li><li>
Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.</li><li>
Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.</li><li>
Ensure compliance with manufacturer warranty policies and dealership procedures.</li><li>
Collaborate with sales and parts departments to drive overall dealership success.</li><li>
Handle escalated customer concerns with professionalism and resolve issues effectively.</li></ul>
Service Manager Benefits and Compensation
In addition to competitive pay, we are proud to offer
<ul><li>Top-tier benefits, including Health Insurance starting at under $100 per month</li><li>
Dental, Vision, Pet, and Company-Paid Life Insurance</li><li>
Employee Assistance Plan</li><li>
401k with Company Match</li><li>
Generous Paid Time Off that accrues from Day 1</li><li>
A robust selection of voluntary benefits!</li><li>
Employee pricing for you and your family on vehicles, service, and parts.</li></ul>
Service Manager Qualifications<ul><li>
Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership.</li><li>
Strong knowledge of automotive service operations, warranty processes, and dealership systems.</li><li>
Proven leadership skills with the ability to motivate and develop a team.</li><li>
Excellent customer service, communication, and problem-solving abilities.</li><li>
Proficiency in dealership management software (CDK, Reynolds &amp; Reynolds, etc.).</li><li>
Valid driver&rsquo;s license and clean driving record.</li></ul>
Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.
If you&rsquo;re an experienced Service Manager ready to take the next step in your career, we want to hear from you! Join the Tonkin Family of Dealerships and help us drive success&mdash;one customer at a time!</div>

Service Manager - Tonkin Family of Dealerships

LandPro Equipment

<div>Description:

Competitive Pay, Close to Home, Easy Application Process - Apply Today
Benefits:<ul><li>
Competitive Pay &amp; Bonuses</li><li>
Paid Training</li><li>
Paid Time Off</li><li>
Health Benefits</li><li>
Employee Discount</li><li>
401k &amp; More</li></ul>
Position Specifics:
Department: Service
Reports To: Store Manager
Supervises: Service Clerks/Writers, Service Technicians, Service Staff
Compensation &amp; Benefits:<ul><li>
Extremely Competitive Wages + Bonuses</li><li>
Paid Time Off</li><li>
Health Benefits</li><li>
Employee Discount</li><li>
401k and more</li></ul>
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:<ul><li>
Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction</li><li>
Creates annual Service Department goals and budget, in alignment with the organization&rsquo;s financial and operational objectives</li><li>
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals</li><li>
Coordinates customer clinics, field days, and related promotional events</li><li>
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit</li><li>
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge</li><li>
Reviews work orders for completeness and accuracy prior to customer billing</li><li>
Ensures all departmental tools, equipment, and vehicles are in good working order</li><li>
Manages recruiting, staffing, and employee development activities for employees reporting to this position</li><li>
Responsible for other duties as assigned by your manager</li></ul>
Requirements:

Experience, Education, Skills, and Knowledge:<ul><li>
3+ years experience in Service Department operations
</li><li>Ability to use standard desktop load applications such as Microsoft Office and internet functions</li><li>
Ability to write and speak effectively to individuals and groups</li><li>
Familiar with John Deere and competitive products</li><li>
Basic understanding of financial principles relative to Service Department operations</li><li>
Ability to analyze and interpret internal reports</li><li>
Ability to work extended hours and weekends</li><li>
Excellent customer service skills</li><li>
High School Diploma or equivalent experience</li></ul>
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.</div>

Service Manager

Factor Human Resources Pvt Ltd

Operations ManagerLocation: Cochin Job Type: Full-time, Permanent Experience Required: Minimum 4 years Salary: ₹40,000 per monthJob SummaryWe are looking for a detail-oriented and proactive Operations Manager with proven experience in managing day-to-day operational activities. The role involves team supervision, service quality monitoring, coordination with internal departments, and ensuring smooth facility operations in line with organizational standards.Key ResponsibilitiesOperations &amp; Team Management<ul><li>Supervise daily operations and coordinate staff schedules, shifts, and responsibilities.</li><li>Ensure smooth execution of operational processes across the facility.</li><li>Monitor performance of therapists, housekeeping, and support staff.</li></ul>Client Service &amp; Quality Monitoring<ul><li>Maintain service quality standards and ensure timely delivery of services.</li><li>Address client concerns and service-related issues in a professional manner.</li><li>Support personalized service coordination for high-priority clients.</li></ul>Internal Coordination<ul><li>Coordinate with doctors regarding scheduling, treatment planning, and patient follow-ups.</li><li>Liaise with the sales team to support bookings, onboarding, and service continuity.</li><li>Ensure proper shift handover for uninterrupted client care.</li></ul>Inventory, Food &amp; Laundry Coordination<ul><li>Oversee stock requisitions and inventory control processes.</li><li>Coordinate with head office logistics for branch stock requirements.</li><li>Monitor inventory usage and report discrepancies when identified.</li><li>Ensure quality standards for treatment materials and consumables.</li><li>Supervise food services, diet schedules, and laundry operations to maintain hygiene standards.</li></ul>Facility &amp; Hygiene Oversight<ul><li>Ensure cleanliness and upkeep of clinical and non-clinical areas.</li><li>Monitor waste management and hygiene practices.</li><li>Conduct regular facility checks and report maintenance requirements.</li></ul>Reporting &amp; Documentation<ul><li>Review daily and weekly operational reports.</li><li>Track service delivery efficiency and client feedback.</li><li>Prepare monthly summary reports for management review.</li></ul>Training &amp; Compliance<ul><li>Support staff training on internal processes, hygiene practices, and service protocols.</li><li>Ensure adherence to company policies and standard operating procedures.</li><li>Assist in performance evaluations and team development initiatives.</li></ul>Petty Cash Coordination<ul><li>Review petty cash requests submitted by the operations team.</li><li>Ensure requests are supported with proper documentation and justification.</li><li>Forward verified requests to the finance team for approval.</li><li>Track usage to ensure transparency and audit compliance.</li></ul>Workplace Standards<ul><li>Maintain professional conduct and respectful communication at all times.</li><li>Follow organizational policies related to workplace behavior and interaction.</li></ul>Dress Code<ul><li>Adhere to prescribed uniform and grooming guidelines.</li><li>Maintain a neat and professional appearance during work hours and official meetings.</li></ul>Benefits<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Paid sick leave</li></ul>Job Type: Full-timePay: ₹35,317.80 - ₹40,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Paid sick time</li></ul>Work Location: In person

Operational Manager

Magic Myna Pvt Ltd

Job SummaryWe are seeking an experienced Operations Manager to oversee and streamline operations across Drone manufacturing, Sales support, and Service delivery. The role ensures efficient production, timely order fulfillment, high service quality, regulatory compliance, and cost-effective operations while supporting business growth in the drone and UAV sector.Key ResponsibilitiesSales &amp; Order Fulfillment SupportManufacturing &amp; Production OperationsService &amp; Field OperationsCompliance &amp; SafetyTeam &amp; Resource ManagementProcess Improvement &amp; ReportingQualifications &amp; SkillsEducation<ul><li>Bachelor&rsquo;s degree in Engineering (Mechanical, Electronics, Aerospace, Robotics) or Operations Management.</li><li>MBA / PG Diploma in Operations or Supply Chain is a plus.</li></ul>Experience<ul><li>8&ndash;15 years of experience in operations management.</li><li>Prior experience in drone manufacturing, electronics, robotics, aerospace, or high-tech hardware industries preferred.</li><li>Experience managing both manufacturing and service operations is highly desirable.</li></ul>Technical &amp; Industry Knowledge<ul><li>Strong understanding of UAV systems, manufacturing processes, and quality standards.</li><li>Knowledge of DGCA regulations, UAS compliance, and documentation.</li><li>Familiarity with supply chain management, vendor development, and inventory control.</li><li>Exposure to ERP / MIS systems is an advantage.</li></ul>Soft Skills<ul><li>Strong leadership and people management skills.</li><li>Excellent planning, coordination, and problem-solving abilities.</li><li>High attention to detail and process orientation.</li><li>Ability to work in a fast-paced, startup or scale-up environment.</li></ul>Preferred Skills<ul><li>Experience with ISO, or similar quality systems.</li><li>Knowledge of after-sales service, AMCs, and customer support models.</li><li>Experience supporting government or enterprise drone projects.</li><li>Ability to manage multi-location operations.</li></ul>Interested, please drop your cv to hr@magicmyna.inJob Type: Full-timePay: ₹75,000.00 - ₹100,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Operation Manager

Remas Group

Job Title: Operations Manager Company: Remas Cleaning LLC Location: Ruwi Job Type: Full-Time, Exempt About Remas Cleaning LLC Remas Cleaning LLC is a well-established and thriving cleaning services provider with a proud history spanning over 10 years. We are a two-owner partnership company committed to delivering exceptional service across our region. With a dedicated team of 200 employees and structured Marketing, Finance, and Operations departments, we pride ourselves on efficiency, quality, and a supportive work environment. Position Summary We are seeking a results-driven and experienced Operations Manager to oversee and optimize our daily service delivery operations. This pivotal role involves leading a large team, managing resources effectively, ensuring client satisfaction, and driving operational excellence to support the continued growth of the company. The ideal candidate will be a strategic thinker with proven leadership skills in a service-oriented industry.Key Responsibilities Operational Leadership: Direct and manage all facets of the operations department, ensuring all cleaning services are delivered on time, within budget, and to the highest quality standards. Team Management &amp; Development: Lead, mentor, and manage a large team of field supervisors and cleaning staff (200+ employees). Oversee scheduling, performance reviews, and daily task delegation. Process Improvement: Identify bottlenecks and inefficiencies within current operational workflows and implement streamlined processes, systems, and best practices to enhance productivity and service quality. Resource Management: Manage equipment inventory, supplies procurement, and fleet logistics to ensure all teams have necessary resources while adhering to budget constraints. Client Relations: Serve as a key point of contact for major client operational concerns, ensuring high levels of client retention and satisfaction. Compliance &amp; Safety: Ensure all operations adhere to local health, safety, and environmental regulations. Foster a strong safety culture within the operations team. Collaboration: Work closely with the Finance department on budgeting and cost control initiatives, and with the Marketing department to ensure operational capacity aligns with sales targets. Qualifications and Skills Experience: Minimum of 5+ years of experience in an operations management role, preferably within the cleaning, hospitality, facility management, or a related service industry. Leadership: Strong proven leadership and people management skills with experience managing large, diverse teams. Education: A Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field is preferred. Skills: Excellent problem-solving abilities, strong organizational skills, and proficiency with operational software and Microsoft Office Suite. Communication: Exceptional interpersonal and communication skills, both written and verbal. Hiring Process &amp; Training We have a structured and thorough hiring process to ensure the right fit for both the candidate and our company: Application Review &amp; Shortlisting Round 1 Interview: In-person interview with HR and a Department Head. Round 2 Interview: In-person interview with the Company Owners. Offer &amp; Onboarding The successful candidate will undergo a comprehensive 15-day training period to fully integrate with our systems, culture, and operational standards.Job Types: Full-time, Temporary Contract length: 24 months

Operation manager

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