service operations manager

Z'S MOBILE REPAIR

Service Operations Manager &ndash; Shop Leadership &amp; Team DevelopmentPay: $40,000 &ndash; $55,000 base salary (based on experience) + Performance Bonuses &mdash; total compensation potential up to $95,000/year Location: 1836 HD &ndash; Geronimo Business Park, Seguin, TX (between San Antonio &amp; Austin)Company Overview1836 HD is the Home of Certified Service, proudly serving San Antonio, Austin, Houston, Dallas&ndash;Fort Worth, Texas Hill Country, and Phoenix, AZ with both mobile and in-shop repairs. We specialize in HD trucks &amp; equipment, motorcoaches &amp; RVs, trailers, generators, and construction/ag equipment.We are an established and rapidly growing company and have recently opened a brand-new, state-of-the-art facility at Geronimo Business Park. This clean, modern shop gives our team an exceptional environment to deliver professional, certified service.We are a veteran-friendly organization built on professionalism, certified expertise, and integrity &mdash; backed by a team with over 100 years of combined experience.Position SummaryThis is a hands-on leadership role responsible for organizing and improving service operations while coaching the team to excellence. You&rsquo;ll own the flow from lead intake &rarr; estimating/approvals &rarr; parts coordination &rarr; technician dispatch &rarr; quality control &rarr; payment and follow-up.While 1836 HD is an established and growing company, this position will require you to be actively engaged in the early stages &mdash; stepping into roles such as service advisor, dispatch, and parts management as needed while we staff and train additional team members in our new facility to maintain productivity and customer satisfaction.Key Responsibilities<ul><li>Lead daily operations: service writing, scheduling/dispatch, quality control, customer communications</li><li>Build and improve processes for service, parts, and technician workflow; document SOPs</li><li>Oversee parts sourcing, ordering, inventory accuracy, and vendor relationships</li><li>Drive sales results: convert approved estimates, recommend preventative services, ensure margin targets</li><li>Track and report KPIs (lead conversion, billed hours, cycle time, CSI, parts turns) and implement improvements</li><li>Recruit, hire, onboard, and mentor service advisors, parts personnel, and technicians</li><li>Coordinate with ownership on shop initiatives, facility improvements, and policy updates</li><li>Ensure accurate work orders, approvals, and timely payment collection; maintain professional customer experience</li></ul>Qualifications<ul><li>Experience as a Service/Operations Manager, Service Manager, or Service Advisor (HD diesel or RV strongly preferred)</li><li>Proven leadership with the ability to wear multiple hats and hold teams accountable</li><li>Demonstrated sales acumen: estimating, presenting solutions, overcoming objections, closing approvals</li><li>Strong operational knowledge: dispatch, invoicing, parts, and job costing</li><li>Excellent communication and organization; calm under pressure with multiple active jobs</li><li>Tech-savvy: MS Office (Word/Excel), Outlook, CRM; Fullbay and/or Mitchell 1 highly preferred</li></ul>Schedule<ul><li>Full-time, salaried leadership position: Expect 40&ndash;60 hours per week, including some Saturdays, with schedule flexibility as needed to support shop operations</li><li>After a successful 90-day probationary period and performance review, limited remote options may be available for later-hour coordination and scheduling support</li></ul>What We Offer<ul><li>Base salary: $40,000 &ndash; $55,000/year (DOE)</li><li>Performance-based bonuses with total potential up to $95,000/year</li><li>Bonuses tied to shop revenue, efficiency, customer satisfaction, and KPIs</li><li>Work in a brand-new, modern shop facility designed for efficiency and team comfort</li><li>Clear growth path in Operations/Service leadership</li><li>Supportive, team-oriented environment</li><li>Potential access to benefits as we expand (health, dental, vision)</li><li>Veterans are strongly encouraged to apply</li></ul>How to ApplyApply on Indeed or email your resume to employment@1836mobile.com. For questions, call our shop at 830-510-1836.Job Types: Full-time, Part-timePay: $40,000.00 - $95,000.00 per yearExpected hours: 40 &ndash; 60 per weekBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Service Operations Manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Access hr sollutions

Operations Manager (Arabic &amp; Russian Speaker) &ndash; Auto Service &amp; Detailing BusinessAbout the Role:We are seeking an experienced Operations Manager fluent in Russian and English (Arabic is a strong advantage) to lead our auto service and detailing business. The role involves overseeing daily operations, managing staff, ensuring quality standards, and delivering exceptional customer experiences, especially for high-end and VIP clients.Key Responsibilities:<ul><li>Oversee daily detailing operations including preparation, polishing, PPF (Paint Protection Film) application, ceramic coating, and vehicle delivery.</li><li>Supervise and coordinate staff schedules (detailers, polishers, PPF installers) to maintain performance and service quality.</li><li>Enforce strict quality control standards across all detailing services: PPF, ceramic coating, interior &amp; exterior detailing.</li><li>Manage customer satisfaction, respond to escalations, and handle VIP client requests.</li><li>Monitor inventory levels and coordinate timely reordering of consumables.</li><li>Communicate with suppliers to ensure timely delivery and optimal pricing.</li><li>Assist with budgeting and cost control without compromising service quality.</li><li>Generate operational performance reports for senior management.</li><li>Lead, train, and motivate staff to ensure productivity, efficiency, and customer service excellence.</li><li>Ensure compliance with health, safety, and industry best practices.</li></ul>Candidate Requirements:<ul><li>Minimum 7+ years of experience in operational management or managing an auto service/detailing business.</li><li>Excellent communication skills; fluency in Russian and English is required, Arabic is a strong advantage.</li><li>UAE driving license &ndash; required.</li><li>Deep understanding of detailing services (PPF, ceramic coating, polishing) and luxury automotive standards.</li><li>Proven team management and process optimization abilities.</li><li>Strong organizational, problem-solving, and leadership skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Familiarity with digital tools (CRM, scheduling systems, reporting) is a plus.</li></ul>Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with luxury and high-end vehicles.</li><li>Professional growth and career development opportunities.</li><li>Multicultural and dynamic work environment.</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED10,000.00 per month

Operations Manager (Arabic & Russian Speaker) – Auto Service & Detailing Business

nineDots.io

<div>
 
 Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you&rsquo;ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.
 
 
 
 
 
 This is a hands-on leadership role with real impact. You&rsquo;ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you&rsquo;ll be the bridge between customers, technical teams, and senior management when it matters most.
 
 
 
 
 
 
 The Role:
 
 
 
 As SMC Manager, you&rsquo;ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You&rsquo;ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.
 
 
 
 
 
 You&rsquo;ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you&rsquo;ll keep the team running smoothly and services performing at their best.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 &bull; Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
 
 
 &bull; Monitoring infrastructure across voice, data, internet, and enterprise platforms.
 
 
 &bull; Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
 
 
 &bull; Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
 
 
 &bull; Maintaining accurate incident logs, metrics, and performance reports.
 
 
 &bull; Supporting change management by reviewing planned changes and assessing risk.
 
 
 &bull; Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
 
 
 &bull; Driving continuous improvement in monitoring, escalation, and resolution processes.
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 &bull; 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
 
 
 &bull; Strong incident handling, escalation management, and SLA tracking skills.
 
 
 &bull; Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
 
 
 &bull; Background in tech operations, ISP, or managed services.
 
 
 &bull; ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.
 
 
 &bull; Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
 
 
 &bull; Excellent communication and leadership skills, with the ability to work under pressure.
 
 
 &bull; Bilingual (Arabic &amp; English) preferred, but strong non-Arabic speakers will also be considered.
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 
 &bull; Key leadership role in a mission-critical operations team.
 
 
 &bull; Competitive salary + annual bonus (based on performance).
 
 
 &bull; Opportunity to work at the center of enterprise tech service delivery.
 
 
 &bull; Lead and develop a skilled technical team in a collaborative environment.
 
 
 &bull; Influence processes and service assurance strategies at scale.
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we&rsquo;d love to hear from you. Send your CV or get in touch in confidence to learn more.
 
</div>

Service Management Center Manager

Homegenie Building Products Pvt Ltd

Homegenie Building Products Pvt Ltd req Customer Service &amp; Installation ManagerInterested candidates can you share your resume on this no : 9345910127Company: Homegenie Building Products Pvt. Ltd. Location: Chennai (Head Office / Factory &ndash; Poonamallee Bypass Road, Vanagaram, Chennai &ndash; 600095)About UsHomegenie Building Products Pvt. Ltd. is a 17-year industry leader in manufacturing high-quality building products. With four state-of-the-art factories across Tamil Nadu and a strong presence across South India, we are committed to innovation, quality, and customer satisfaction.Job SummaryWe are seeking a dynamic and experienced Customer Service &amp; Installation Manager to lead our customer service and installation operations. This role is crucial in ensuring seamless post-sales support, smooth installation processes, and exceptional customer experience.Key Responsibilities<ul><li>Lead and manage customer service and installation teams</li><li>Plan, schedule, and oversee product installations at client sites</li><li>Handle escalations and ensure timely resolution of customer issues</li><li>Monitor installation quality and adherence to safety standards</li><li>Coordinate with production, sales, and logistics teams to meet delivery timelines</li><li>Develop SOPs to enhance service operations and customer satisfaction</li><li>Train and mentor service staff and field technicians to build capabilities</li></ul>Qualifications<ul><li>Education: Graduate in Mechanical/Civil Engineering, Business Management, or a related field (preferred)</li><li>Experience: 10&ndash;15 years in customer service, installation, or project execution roles in building materials or related industries</li><li>Salary Range : 40,000 to 50,000</li><li>Skills: Leadership, problem-solving, communication, and stakeholder management</li><li>Knowledge: Installation processes, service operations, and customer handling</li><li>Ability: To lead field teams in a fast-paced, deadline-driven environment</li></ul>Why Join Us?<ul><li>Competitive pay + performance-based incentives</li><li>Opportunity to lead a key function in a growing organization</li><li>Career growth with exposure to modern service &amp; installation practices</li></ul>How to Apply:Send your updated CV to career@homegeniegroup.comCall/WhatsApp: 9345910127Job Types: Full-time, PermanentPay: &#8377;40,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Service & Installation Manager

Tata Consultancy Services

<div>
 
 Greetings from TCS
 
 
 WE Are Hiring For
 
 
 
 
 SCOM (System Center Operations Manager)
 
 
 
 
 EXP 8+
 
 
 Location : Bangalore
 
 
 
 
 
 
 
 Services description:
 
 
 
 
 
 
 SCOM (System Center Operations Manager) Engineer
 
 
 
 is responsible for managing and maintaining the health, performance, and reliability of IT services across data centres and client devices using Microsoft's System Center Operations Manager.
 
 
 
 
 
 
 
 Experience Level: E3
 
 
 
 
 
 
 
 Required Experience &amp; Skillset:-
 
 
 <ul>
 <li>
 More than 8+ years of relevant Experience in the required area (System Center Operations Manager - SCOM)
 </li>
 <li>
 Required:
 </li>
 <li>
 Expert knowledge of managing, maintenance &amp; troubleshooting of SCOM Infrastructure
 </li>
 <li>
 Expert knowledge of Implementation and upgrade of existing SCOM 2019/2022 Landscape
 </li>
 <li>
 Experience in application/OS performance and availability monitoring
 </li>
 <li>
 Strong experience with writing SQL queries.
 </li>
 <li>
 SQL Azure Cloud Experience with the installation, configuration and administration of Microsoft System Center Operations Manager 2019/2022
 </li>
 <li>
 Experience using Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
 </li>
 <li>
 Experience with System Center Orchestrator
 </li>
 <li>
 Ability to understand XML configuration files for Management Packs
 </li>
 <li>
 Familiarity with Enterprise Hardware and Infrastructure solutions with integration to SCOM Landscape.
 </li>
 <li>
 Understanding of Windows Server Administration
 </li>
 </ul>
 
 
 Desired:
 
 
 <ul>
 <li>
 SCOM Application Updates
 </li>
 <li>
 Server Patch management
 </li>
 <li>
 Knowledge of Networking
 </li>
 <li>
 Knowledge of SQL
 </li>
 <li>
 Knowledge of Windows/Linux Servers
 </li>
 <li>
 Experience with ITIL processes especially incident, change and service level management
 </li>
 <li>
 Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
 </li>
 <li>
 Able to work in 8/5 support shift, adaptive to rotational shift in case of business need.
 </li>
 <li>
 Willingness to learn new skills and technologies.
 </li>
 <li>
 Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
 </li>
 <li>
 A keen eye for detail and a result driven approach.
 </li>
 <li>
 Effective analysis: Ability to listen, analyze and summarize.
 </li>
 <li>
 Ability to work in stressful situations. Conflict management skills is a plus.
 </li>
 <li>
 Customer and team-work oriented.
 </li>
 <li>
 Outstanding communication skills. Excellent English written and oral communication skills.
 </li>
 </ul>
 
 
</div>

System Center Operations Manager

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