service operations manager

malomatia

<div>
 
 
 Job Summary:
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage IT professionals to deliver operational excellence.
 </li>
 <li>
 Serve as primary client contact, ensuring accountability for end-user services.
 </li>
 <li>
 Oversee daily IT service operations, aligning with business objectives and SLAs.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues proactively.
 </li>
 <li>
 Collaborate with cross-functional teams and stakeholders for optimal solutions.
 </li>
 <li>
 Implement ITIL processes across incidents, requests, and changes.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance service quality and efficiency.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements.
 </li>
 <li>
 Design, mobilize, and transition new services, defining service levels and KPIs.
 </li>
 <li>
 Prepare reports on IT service performance, risks, and operational improvements.
 </li>
 <li>
 Ensure compliance with quality systems and project scope change management.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Deep expertise in IT service management frameworks (ITIL, COBIT, SIAM, ISO 20000).
 </li>
 <li>
 Strong understanding of incident, problem, change, and release management.
 </li>
 <li>
 Project management experience in Waterfall, Scrum, and Agile methodologies.
 </li>
 <li>
 Proficiency in IT infrastructure, application management, networking, cloud, and security.
 </li>
 <li>
 Leadership, analytical thinking, and problem-solving capabilities.
 </li>
 <li>
 Excellent written, verbal, and interpersonal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Attributes:
 
 
 <ul>
 <li>
 Customer-focused, service-oriented, and results-driven.
 </li>
 <li>
 Collaborative, inclusive, and adaptable in dynamic IT environments.
 </li>
 <li>
 Strategic thinker with strong accountability and ownership of initiatives.
 </li>
 <li>
 Able to manage high-pressure situations with composure and professionalism.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or related field.
 </li>
 <li>
 10+ years in IT service operations; 4+ years in application management and operations.
 </li>
 <li>
 Proven experience leading teams and managing end-to-end IT service delivery.
 </li>
 <li>
 Track record in process improvement, vendor management, and operational optimization.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 ITIL Foundation or higher (required)
 </li>
 <li>
 PMP, Agile/Scrum, COBIT, SIAM, ISO 20000 (preferred)
 </li>
 </ul>
 
 
 
 
 Interested candidates are invited to apply for this position through the following link:
 
 
 [Service Operations Manager - Malomatia Career Site Careers]
 
 
 
</div>

Service Operations Manager

EPIROC

<div></div><div><div>We are looking for an experienced Service Operations Manager to lead our after‑sales service operations and drive operational excellence within the Parts &amp; Services Division.</div> 
<div></div>
<div>
What You&rsquo;ll Do</div>
<ul>
<li>Lead and develop the service team,</li>
<li>Ensure high‑quality service delivery &amp; customer reporting aligned with customer expectations &amp; company targets,</li>
<li>Collaborate with sales teams to support service product growth (Service Agreements, Workshop business, Customer Engineered Solutions) &amp; ensure customer satisfaction,</li>
<li>Oversee warranty processes and ensure smooth internal/external communication,</li>
<li>Prepare service quotations,</li>
<li>Control key service KPIs,</li>
<li>Ensure compliance with HSE&amp;Q standards and promote continuous improvement.</li></ul> 
<div></div>
<div>
What You Bring</div>
<ul>
<li>Technical or business degree (engineering/mechanics preferred),</li>
<li>Strong experience in service operations in industrial/heavy equipment environment,</li>
<li>Proven leadership skills and ability to manage diverse service teams,</li>
<li>Solid understanding of service sales, warranty, and customer support processes,</li>
<li>Strong planning, communication, and analytical capabilities,</li>
<li>English proficiency (Upper‑Intermediate+).</li></ul> 
<div></div>
<div>
Key Strengths</div>
<ul>
<li>Customer‑oriented</li>
<li>Operationally strong</li>
<li>Data‑driven</li>
<li>Commercially aware</li>
<li>Cross‑functional communicator</li>
<li>High ownership &amp; accountability</li></ul><div></div><div> 
<div><div><div><div>It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.</div>
<div>All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com</div></div></div></div></div></div><div></div>

SSA Group

<div>
 
 Assistant Food Service Operations Manager
 
 
 
 
 Who are we
 
 :
 
 
 For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
 
 
 We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
 
 
 Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
 
 
 
 Position Title:
 
 Assistant Food Service Operations Manager
 
 
 
 Reports to:
 
 Food Service Operations Manager and General Manager (as applicable)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
 </li>
 <li>
 Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client &amp; SSA expectations.
 </li>
 <li>
 Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
 </li>
 <li>
 Supports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap.
 </li>
 <li>
 Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
 </li>
 <li>
 Ensure SSAfety training(s) completed with all staff upon hire.
 </li>
 <li>
 Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
 </li>
 <li>
 Maintains quality and facility cleanliness.
 </li>
 <li>
 Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
 </li>
 <li>
 Maintain a clean, safe and organized work environment for all employees and guests.
 </li>
 <li>
 Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations.
 </li>
 <li>
 Support facilitation of the maintenance and repairs of facility and equipment.
 </li>
 <li>
 Maintains a close relationship with the client's staff to ensure a positive working relationship.
 </li>
 <li>
 Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
 </li>
 <li>
 Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
 </li>
 <li>
 Supports management of all operational functions of the Food Department.
 </li>
 <li>
 Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
 </li>
 <li>
 Manage employees in accordance with State and Federal labor laws.
 </li>
 <li>
 Schedule appropriate staff levels in accordance with budget and business forecast.
 </li>
 <li>
 Perform other tasks as deemed necessary.
 </li>
 <li>
 Maintain a clean, safe and organized work environment.
 </li>
 <li>
 Uphold and demonstrate a complete understanding of company policies and procedures.
 
 
 </li>
 </ul>
 
 IDEA + Belonging
 
 
 
 <ul>
 <li>
 Promote an inclusive &amp; supportive approach within the Brand team, with networking continuing at all units.
 </li>
 <li>
 Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
 </li>
 <li>
 Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
 </li>
 <li>
 Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
 </li>
 <li>
 Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
 </li>
 <li>
 Exceptional problem solving/decision making skills combined with the ability to be organized.
 </li>
 <li>
 Demonstrates financial management, merchandising, analytical, planning and leadership skills.
 </li>
 <li>
 Demonstrates the ability to remain flexible in a fast-paced environment.
 </li>
 <li>
 Computer knowledge and skill level for basic office functions.
 </li>
 <li>
 Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
 </li>
 <li>
 Ability to work varied hours/days, including nights, weekends and holidays, as needed.
 
 
 </li>
 </ul>
 
 Previous Experience
 
 
 
 <ul>
 <li>
 Two years operations management experience dependent on sales, more years experience may be applicable.
 </li>
 <li>
 ServSafe or Food Handling Certified.
 </li>
 <li>
 All education backgrounds eligible, must be 18 or older.
 
 
 </li>
 </ul>
 This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
 
 
 
 SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
 
 
 
 
 FULL-TIME HOURLY VERBIAGE
 
 
 
 
 Compensation And Benefits
 
 
 
 <ul>
 <li>
 Full-Time, non-exempt, eligible for overtime pay.
 </li>
 <li>
 Paid Time Off plan: up to 144 hours based on tenure.
 </li>
 <li>
 Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
 </li>
 <li>
 Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
 </li>
 <li>
 SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family&rsquo;s serious medical conditions.
 </li>
 <li>
 Up to 40 hours Paid Bereavement.
 </li>
 <li>
 On-Demand Pay Program: Get access to a portion of earned wages before payday.
 </li>
 <li>
 Meal Plan &amp; Employee Discounts where applicable
 </li>
 <li>
 Tuition Discount through Partnership College
 </li>
 <li>
 Holiday pay of 1.5&times; the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
 </li>
 <li>
 Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
 
 
 </li>
 </ul>
 
 Locations include:
 
 Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..
 
 
 Colorado
 
 
 : Employees accrue
 
 1 hour of paid sick leave for every 30 hours worked
 
 , up to
 
 48 hours per year
 
 , under the Healthy Families and Workplaces Act (HFWA).
 
 Maryland
 
 : Employees accrue at least
 
 1 hour of paid sick and safe leave for every 30 hours worked
 
 , up to
 
 40 hours per year
 
 , as required under the Maryland Healthy Working Families Act.
 
 
 Washington
 
 
 : Employees accrue
 
 1 hour of paid sick leave for every 40 hours worked
 
 , in accordance with the Seattle Paid Sick and Safe Time.
 
 
 
 SSA Holdings and its affiliated companies, including SSA Group, A&amp;F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
 
 
 
 
 All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
 
 
 
 
 
 
 San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
 
</div>

Food Service - Assistant Operations Manager

CRESCITA Contracting

Job SummaryWe are seeking an experienced Operations Manager to oversee and optimize daily operations within our service-based organization. The ideal candidate will have a strong background in managing large teams, streamlining operational processes, and handling administrative functions to ensure efficiency, quality service delivery, and business growth.Key Responsibilities<ul><li>Manage and oversee end-to-end daily operations across multiple departments or locations</li><li>Lead, supervise, and motivate a large team to achieve performance and service targets</li><li>Develop, implement, and monitor operational policies and procedures</li><li>Ensure high standards of service quality, customer satisfaction, and compliance</li><li>Handle administrative responsibilities including reporting, documentation, scheduling, and coordination</li><li>Analyze operational performance, identify gaps, and implement continuous improvement initiatives</li><li>Coordinate with senior management to align operations with business goals</li><li>Manage workforce planning, training, and performance evaluations</li><li>Control operational costs while maintaining service excellence</li></ul>Requirements &amp; Qualifications<ul><li>Minimum 7 years of experience in operations management within the service industry</li><li>Proven experience managing large teams effectively</li><li>Strong background in administration and operational coordination</li><li>Excellent leadership, communication, and problem-solving skills</li><li>Ability to multitask and perform under pressure in a fast-paced environment</li><li>Strong organizational and time-management abilities</li><li>Proficiency in operational reporting and basic office systems/tools</li></ul>Preferred Skills<ul><li>Experience handling multi-location or high-volume service operations</li><li>Strong decision-making and conflict-resolution skills</li><li>Ability to drive process improvements and operational efficiency</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Growth and advancement opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: PermanentPay: QAR6,000.00 - QAR7,500.00 per month

Operations Manager

Eagle Fire

<div>Eagle Fire is seeking a driven, customer-focused Service Manager to lead the daily operations, sales growth, and team performance of a designated service location. This role is responsible for ensuring exceptional customer satisfaction, driving inspection and service revenue, maintaining strong technician utilization, and developing a high-performing team.
The Service Manager plays a critical leadership role in expanding service opportunities, maintaining backlog, and ensuring compliance with fire protection codes, safety standards, and Eagle Fire operational procedures.
Key Responsibilities 
<ul><li>
Direct and manage daily service operations within the assigned location.</li><li>
Supervise, coach, and develop technicians and administrative staff.</li><li>
Approve timesheets, PTO requests, and expense reports.</li><li>
Maintain appropriate staffing levels to support service demand.</li><li>
Plan, schedule, and assign work to technicians.</li><li>
Coordinate material purchasing and equipment procurement.</li><li>
Audit completed job files to ensure compliance with Eagle Fire policies and procedures.</li><li>
Ensure all inspections, installations, and repairs are properly documented for internal records, customers, and AHJs</li><li>
Serve as the primary contact for customers within the assigned region.</li><li>
Resolve service issues promptly and professionally.</li><li>
Ensure consistent customer satisfaction and positive brand representation.</li><li>
Handle transactions in a manner that strengthens Eagle Fire&rsquo;s reputation.</li><li>
Honor commitments and ensure all obligations are fulfilled.</li><li>
Develop and manage budgets for the service location.</li><li>
Monitor operational performance and profitability.</li><li>
Support field personnel with cost estimates, proposals, submittals, and drawings.</li><li>
Ensure alignment with financial targets and company standards.</li></ul>
Qualifications
Required Skills &amp; Competencies<ul><li>
Strong leadership skills with the ability to foster a team environment.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational and time-management abilities.</li><li>
Ability to manage multiple projects and prioritize effectively.</li><li>
High level of professionalism and customer service orientation.</li><li>
Ability to resolve conflict and adapt to change with minimal supervision.</li><li>
Proficiency in Microsoft Office and industry-related software.</li><li>
Valid driver&rsquo;s license with acceptable driving record.</li><li>
Fluent in reading, writing, and speaking English.</li></ul>
Technical Requirements<ul><li>
Practical knowledge of fire protection codes and standards.</li><li>
Strong understanding of inspection, service, and contract work processes.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent required.</li><li>
10+ years of experience in the fire protection industry.</li><li>
5+ years of management experience.</li><li>
Minimum NICET Level II certification in applicable discipline required; Level III preferred.</li><li>
Equivalent combination of education and experience may be considered.</li></ul>
Physical Requirements<ul><li>
Ability to drive and travel as required.</li><li>
Ability to sit for extended periods.</li><li>
Ability to use standard office equipment including phone and computer.</li></ul>
In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.</div>

Service Manager

Job SummaryWe are seeking an experienced and dynamic Operations Manager to oversee and streamline daily operations within our service organization. The ideal candidate will have a minimum of six years of relevant experience in the service industry, with proven expertise in managing large teams and handling office administration functions effectively. This role requires strong leadership, organizational, and problem-solving skills to ensure operational excellence and service quality.Key ResponsibilitiesOperations Management<ul><li>Plan, oversee, and coordinate daily operational activities to ensure smooth service delivery.</li><li>Develop and implement operational policies and procedures to improve efficiency and productivity.</li><li>Monitor performance metrics and ensure targets and service standards are consistently met.</li><li>Identify process improvement opportunities and implement best practices.</li></ul>Team Leadership &amp; Workforce Management<ul><li>Manage, supervise, and lead a large team across various functions.</li><li>Allocate responsibilities, set performance goals, and conduct regular evaluations.</li><li>Provide guidance, coaching, and training to enhance team performance.</li><li>Ensure proper manpower planning, scheduling, and deployment.</li></ul>Office &amp; Administrative Management<ul><li>Oversee office administration, facilities management, and general workplace operations.</li><li>Ensure compliance with company policies, industry regulations, and health &amp; safety standards.</li><li>Manage vendor relationships and coordinate with internal departments.</li></ul>Client &amp; Stakeholder Coordination<ul><li>Maintain strong relationships with clients to ensure service satisfaction.</li><li>Address operational issues, escalations, and service-related concerns promptly.</li><li>Collaborate with senior management to align operational strategies with business objectives.</li></ul>Financial &amp; Reporting Responsibilities<ul><li>Assist in budgeting, cost control, and expense monitoring.</li><li>Prepare operational reports and present performance updates to management.</li><li>Ensure cost-effective resource utilization.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Minimum 6 years of experience in the service industry.</li><li>Proven experience managing large teams (50+ employees preferred).</li><li>Strong office management and administrative experience.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office and operational management systems.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Management</li><li>Strategic Planning &amp; Execution</li><li>Operational Efficiency</li><li>Decision-Making &amp; Problem-Solving</li><li>Client Relationship Management</li><li>Time Management &amp; Multitasking</li></ul>Job Types: Full-time, PermanentPay: QAR5,500.00 - QAR7,500.00 per month

Operations Head

Digital HR Consultancy

Job SummaryWe are looking for an experienced and results-driven Service Manager to lead and oversee our service operations in Jeddah. The ideal candidate will be responsible for managing service teams, ensuring high customer satisfaction, improving operational efficiency, and maintaining service quality standards.Key Responsibilities<ul><li>Manage day-to-day service operations and field service activities</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely completion of service requests and maintenance tasks</li><li>Monitor KPIs and prepare service performance reports</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with sales and technical teams for smooth project execution</li><li>Manage service budgets, inventory, and spare parts planning</li><li>Improve service processes to enhance customer satisfaction and profitability</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5+ years of experience in service management (preferably technical/industrial sector)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Knowledge of service KPIs, reporting, and operational planning</li><li>Proficiency in MS Office and service management software</li><li>Valid KSA driving license (preferred)</li></ul>Preferred Skills<ul><li>Experience in managing after-sales service operations</li><li>Ability to work under pressure and meet deadlines</li><li>Strong customer service orientation</li><li>Fluency in English (Arabic is an advantage)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current location?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>

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