service operations manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

AutoNation

<div>open<h1 class="jobSectionHeader">
Lead the Future of Automotive Retail.</h1>
At AutoNation, innovation drives everything we do&mdash;from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we&rsquo;re looking for leaders who are ready to shape the future of automotive retail.<h1 class="jobSectionHeader">
Why You&rsquo;ll Love Working Here:</h1><ul><li>
National scale with entrepreneurial spirit</li><li>
Inclusive culture and diverse leadership</li><li>
Competitive compensation and benefits</li><li>
Opportunities to make a real impact</li><li>
Our values and culture</li></ul><h1 class="jobSectionHeader">
What We&rsquo;re Looking For:</h1><ul><li>
Proven leadership experience</li><li>
Strategic thinking and execution skills</li><li>
Passion for innovation and people development</li></ul>
Explore leadership opportunities at AutoNation today.<h1 class="jobSectionHeader">
Day-to-Day Responsibilities:</h1><ul><li>
Support service and sales staff across all operational areas.</li><li>
Schedule and manage departmental staff and workflow.</li><li>
Identify and execute service operation improvements in areas such as scheduling, dispatch, repair execution, and van/tool handling.</li><li>
Review service forecasts and align staffing and productivity accordingly.</li><li>
Conduct daily stand-up meetings with service and parts teams.</li><li>
Lead and support all department staff, including technical assistance.</li><li>
Create and implement standard operating procedures for store and fleet service operations.</li><li>
Monitor staffing levels, compensation structures, and employee turnover.</li><li>
Manage and grow the technician workforce with a focus on skill development, efficiency, and scheduling.</li><li>
Collaborate daily with the sales, fleet, parts and service teams to ensure operational alignment.</li><li>
Oversee the performance of Repair Production Representatives, Dispatchers, and support staff to grow repair order volume.</li><li>
Ensure accuracy related to duplicate (Tools to CDK) RO processing.</li><li>
Ensure seamless repair order flow across fleet, retail, and franchise operations.</li><li>
Manage accounts receivable related to service work.</li><li>
Serve as the escalation point for customer service issues, offering proactive solutions.</li><li>
Cultivate strong customer relationships to foster repeat and referral business.</li><li>
Report any activities or issues that may compromise dealership integrity.</li><li>
Document employee behavior for any actions that may warrant coaching and/or disciplinary measures, including termination.</li><li>
Enforce adherence to safety policies and ensure prompt accident reporting.</li><li>
Ensure compliance with federal, state, and local regulations, including OSHA and hazardous waste handling.</li><li>
Secure competitive bids for tools, equipment, repairs, and supplies.</li><li>
Ensure proper functionality of all shop equipment.</li><li>
Maintain updated technical documentation, bulletins, and service publications.</li><li>
Conduct quality control checks on completed service jobs.</li><li>
Conduct monthly reviews with the After-Sales Director (ASD) and weekly check-ins with the General Manager (GM).</li><li>
Maintain all required reporting systems for the GM, company, and manufacturer.</li><li>
Build partnerships with vocational and technical schools to support recruiting efforts.</li><li>
Optimize coverage and performance of AutoNation Mobile Service vans.</li><li>
Contribute to the development and execution of the annual service budget and sales forecast.</li><li>
Oversee the parts department, ensuring optimal inventory levels and turn performance.</li><li>
Set and maintain purchasing policies, including order codes and inventory guidelines.</li><li>
Monitor inventory to prevent obsolescence, perform perpetual bin counts, and manage end-of-month reporting, reconciliation, and invoice processing.</li><li>
Prepare and manage the annual operating budget for the parts department.</li></ul><h2 class="jobSectionHeader"> 
Exciting Benefits and Perks Await You:</h2><ul><li>
Competitive compensation and 401k matching</li><li>
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. 
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</div>

Service and Operations Manager - AutoNation USA Houston

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

Dreammithra Pvt Ltd

Job Title: Operations Manager (Mobile Repair)Location: Peenya, Bangalore Industry: Mobile Service / Repair Operations (Not Manufacturing) Experience: 5 &ndash; 8 years Salary: 60,000 to 83,000 per month (8- 10 LPA) Qualification: Diploma / B.E. / B.Tech in Electronics or related fieldJob SummaryWe are seeking an experienced Operations Manager to lead and optimize our mobile repair and service operations. The ideal candidate will have a strong background in service industry operations&mdash;preferably in mobile repair or refurbishment&mdash;with proven skills in workflow optimization, resource management, and process improvement.Key ResponsibilitiesOperational Oversight<ul><li>Oversee day-to-day operations to ensure smooth execution across repair and service functions.</li><li>Develop and implement Standard Operating Procedures (SOPs) for consistency and efficiency.</li><li>Track and analyze operational metrics, identify gaps, and implement corrective actions.</li></ul>Workflow Optimization<ul><li>Identify process bottlenecks and lead initiatives for automation, lean improvements, or workflow redesign.</li><li>Collaborate with cross-functional teams (technical, logistics, QC, sourcing) to enhance turnaround time and service quality.</li></ul>Resource &amp; Capacity Management<ul><li>Plan and allocate manpower, equipment, and inventory based on operational needs.</li><li>Forecast demand and ensure optimal utilization of resources to meet SLAs.</li></ul>Quality &amp; Compliance<ul><li>Enforce compliance with company policies, industry standards, and regulatory requirements.</li><li>Implement Quality Assurance (QA) processes to ensure consistent service excellence.</li><li>Promote workplace safety, preventive maintenance, and continuous improvement practices.</li></ul>Reporting &amp; Analysis<ul><li>Prepare and present detailed reports on KPIs, resource utilization, and cost efficiency.</li><li>Provide actionable insights for strategic planning and business optimization.</li></ul>Team Leadership<ul><li>Lead, mentor, and develop teams across departments (repair, logistics, QA, customer service).</li><li>Conduct regular reviews, set team objectives, and drive a culture of performance and accountability.</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma / B.E. / B.Tech in Electronics or related discipline.</li><li>5&ndash;8 years of experience in multi-brand mobile repair or refurbishment operations.</li><li>Hands-on experience in mobile parts sourcing and vendor management.</li><li>Strong leadership, analytical, and decision-making abilities.</li><li>Proficiency with operations management tools, ERP systems, and reporting dashboards.</li></ul>Preferred Skills<ul><li>Lean Six Sigma or PMP certification.</li><li>Proven success in high-volume service operations management.</li><li>Understanding of safety and compliance standards in repair and refurbishment environments.</li></ul>Why Join Us<ul><li>Opportunity to lead end-to-end operations in a fast-growing service industry.</li><li>Exposure to advanced repair technologies and operational excellence practices.</li><li>Collaborative work culture with growth and leadership opportunities.</li></ul>Contact: HR Balaji +91 93646 78644Job Type: Full-timePay: &#8377;60,000.00 - &#8377;83,000.00 per monthWork Location: In person

Mobile Repair Operations Manager

Burlington Stores

<div>Position Overview
Are you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you&rsquo;ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company&rsquo;s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You&rsquo;ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
<ul><li>Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.</li>
<li>Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.</li>
<li>Manage the overall execution of operations and receiving SOPS.</li>
<li>Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.</li>
<li>Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.</li>
<li>Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.</li>
<li>Assist in the management of other store operations areas as needed.</li>
<li>Communicate effectively with the District and Regional Management teams.</li>
</ul>You'll Come With
<ul><li>3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization</li>
<li>Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.</li>
<li>Ability to lift and move boxes weighing up to 40 lbs.</li>
<li>Experience utilizing scheduling and reporting computer software.</li>
<li>Travel may be required from time to time.</li>
</ul>Come join our team. You&rsquo;re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington&rsquo;s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $28.20 - $42.60
Posting Number R101512
Location California-Milpitas
Address 1400 Great Mall Drive
Zip Code 95035
Pay Rate Hourly
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No</div>

Operations/Service Manager IV

Global Catering services

GUEST EXPERIENCE <ul><li> Manage guest relations and ensure customer satisfaction.</li><li> Monitor the effectiveness of workflow and Sequence of Service during service periods </li><li> Address guest concerns and resolve issues swiftly and professionally.</li><li> Maintain a strong floor presence, greeting guests, and ensuring they are well-served </li><li> Anticipate guests&#x27; needs and provide personalized service </li><li> Handle guest inquiries, complaints, or requests promptly and professionally </li><li> Follow the GCS Restaurant Sequence of Service to ensure guests have a memorable dining experience</li></ul>SERVICE OPERATIONS <ul><li> Ensure that FOH operations run smoothly, including table assignments, table turnover, reservations, and special requests. </li><li> Monitor food and beverage delivery times and overall service quality. </li><li> Assist in taking orders, overseeing the flow of service, and responding to guest needs. </li><li>Coordinate closely with the kitchen and bar teams to ensure smooth service </li><li>Maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition. </li><li> Monitor staff performance and provide feedback to the Supervisor / Assistant Restaurant / Restaurant Manager </li><li> Address/solve any service issues or complaints promptly and professionally.</li></ul>COMPLIANCE & STANDARDS <ul><li> Ensure that health, safety, and hygiene standards are strictly followed. </li><li> Ensure adherence to restaurant standards for food quality, presentation, and service. </li><li>Enforce service protocols and procedures. </li><li> Monitor completion of weekly cleaning schedules. </li><li> Conduct regular inspections to ensure the cleanliness and readiness of the FOH area</li><li> Complete knowledge of how to use the Due Diligence Book Front of House part </li><li> Maintain a detailed log of all maintenance tasks </li><li> Maximize sales and profit by providing excellent value and service and utilizing suggestive and upselling techniques. </li><li> Maintain a working knowledge of relevant sections within the Company Food Hygiene SOP and assist the management to ensure the Outlet meets these standards at all times. </li></ul>OPERATIONAL <ul><li> Assist the Supervisor / Assistant Restaurant / Restaurant Manager with daily reporting and analysis of sales and customer feedback. </li><li> Work closely with other departments (kitchen, bar, and management) to ensure consistent </li></ul>communication <ul><li> Assist in managing FOH inventory, ensuring adequate stock levels of service items such as cutlery, napkins, and condiments.</li><li> Report shortages or equipment issues to the Supervisor / Assistant Restaurant / Restaurant Manager </li><li> Oversee the daily operations of the restaurant, ensuring smooth service flow. </li><li> Efficiently and promptly arrange tables for groups of customers who arrive without reservations, ensuring a seamless dining experience. </li><li> Contribute to the implementation of marketing activities to achieve desired results. </li></ul>PEOPLE MANAGEMENT <ul><li> Supervise Captains and waitstaff, ensuring efficient service and adherence to company standards. </li><li> Oversee the work schedules and assignments for the FOH team </li><li> Provide guidance and training to Captains and junior staff </li><li>Lead the Shift Briefings to communicate daily specials, promotions, and key operational updates </li><li> Assist in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the outlet&#x27;s objectives. </li><li>Prepare and participate in the daily briefings and attend meetings as required </li><li> Assist in evaluating the performance of Captains and service staff </li><li> Provide coaching, feedback, and development opportunities for team members </li><li> Assist with onboarding of new FOH team members </li><li> Demonstrate trust, support and respect towards team members in day-to-day work activities. </li><li> Train service colleagues in suggestive selling and up-selling techniques to assist in achieving maximum profitability. </li><li> Communicate new or amended procedures to relevant colleagues promptly, ensuring they have been understood </li><li> Assist in controlling department forms and records according to the Company and Brand standards for Document Control</li></ul>

Restaurant Supervisor

TECHNICAL CARE

About the Role:Tech Care is expanding its business with a new B2B Annual Maintenance Contract (AMC) division while strengthening our on-site service operations.We are hiring a Business Development &amp; Operations Manager who can lead this growth handling both new business development and team operations for existing field services.Key Responsibilities:Business Development:<ul><li>Develop and expand the B2B AMC business with corporate clients, offices, schools, and institutions.</li><li>Prepare AMC proposals, quotations, and contracts.</li><li>Identify new business opportunities and partnerships.</li><li>Promote on-site services and generate regular business leads.</li></ul>Operations &amp; Team Management:<ul><li>Hire and manage staff for AMC and on-site service operations (technicians, sales, and support).</li><li>Supervise daily field operations, ensuring quality service and customer satisfaction.</li><li>Improve efficiency and performance of the on-site service team.</li><li>Coordinate between sales, technicians, and management for smooth workflow.</li><li>Monitor AMC renewals, customer retention, and reporting.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in business development or service operations management.</li><li>Knowledge of technical services, maintenance, or electronics repair industry preferred.</li><li>Strong leadership, recruitment, and communication skills.</li><li>Capable of handling both field and office operations efficiently.</li><li>Valid driving license (preferred).</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives on AMC and service growth.</li><li>Company support for business development initiatives.</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR3,500.00 per month

Business Development & Operations Manager

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