service operations manager

Shrinidhi Enterprises

HVAC Operational Manager Oversee daily operations of HVAC services, ensuring efficiency, quality, and customer satisfaction.Key Responsibilities:- Manage service teams and technicians- Plan and schedule HVAC services and maintenance- Monitor performance, quality, and customer feedback- Manage inventory, logistics, and resources- Ensure compliance with regulations and safety standards- Collaborate with sales and customer service teamsRequired Skills:- HVAC experience and technical knowledge- Leadership and management skills- Strong problem-solving and communication abilities- Organizational and time-management skills- Familiarity with HVAC software and systemsJob Types: Full-time, PermanentPay: &#8377;60,000.00 - &#8377;75,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personExpected Start Date: 22/12/2025

Service Operations Manager

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we&rsquo;ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you&rsquo;ll be part of a pioneering team shaping the future of robotics&mdash;working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
Service Manager<div> 
Your role and responsibilities
In this role, you will have the opportunity to be responsible for sales Of ABB Robots and Systems covering markets Of National Capital Region, North East Of India, Kolkata, UP, Bihar and Other parts Of North India in accordance with strategy. Achieve both qualitative and quantitative sales targets in a profitable way: order growth, revenues, profitability, market share and customer satisfaction. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and dop sales opportunities.
The work model for the role is: #Li_onsite
This role is contributing to the Robotics &amp; Discrete Automation in Bangalore, India.
You will be mainly accountable for:<ul><li>
Handle order booking, factory ordering, material follow&#8209;up, dispatches, warranty order management (including backlog, reverse logistics), and ensure timely RDN closure.</li><li>
Drive revenue assurance through invoicing follow&#8209;up, meeting revenue budgets and &ldquo;Say to Do Ratio,&rdquo; manage reimbursements/re&#8209;exports, and maintain key business parameters (OCF, NWC, EBITA%, WIP) as per targets.</li><li>
Oversee service inventory across warehouses, improve inventory turns, manage decentralization of stores, and support spare parts availability for operations.</li><li>
Coordinate with cross&#8209;functional teams (FES, Finance, SCM, GBS) for SEZ documentation, approvals, receivables, supplier management, and cost optimization initiatives aligned with global targets.</li><li>
Lead operational projects, ensure compliance with ISO requirements, manage case resolution processes, and support continuous improvement in efficiency and customer satisfaction.</li></ul>
Qualifications for the role<ul><li>
Bachelor&rsquo;s degree in Engineering, Robotics, Commerce, or a related field.</li><li>
Minimum 10 years of experience in Customer Service or Operations, preferably within the robotics industry.</li><li>
Proven expertise in SAP (mandatory) and other operational tools, with strong knowledge of CRM and back&#8209;office functions.</li><li>
Demonstrated ability to manage large business operations (over 15 MUSD) and wide geographic scope at country level.</li><li>
Strong techno&#8209;commercial knowledge with clarity on commercial terms and experience in running administrative/office projects.</li><li>
Proficiency in digital platforms, Excel, data analysis, and customer service tools; ability to adapt to new technologies.</li><li>
Excellent communication, presentation, and analytical skills with assertive yet professional customer&#8209;facing capability.</li><li>
Independent, proactive, and resilient in high&#8209;pressure situations, with relevant experience in robotics customer service and sales.</li></ul>
More about us
ABB Robotics &amp; Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics</div> 
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. 
We never ask for money from job applicants.
For current open positions you can visit our career website https://global.abb/group/en/careers and apply.
Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.</div>

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Al Hayat Investments Co.

<div>
 
 
 Job Title: Maintenance Manager
 
 
 
 
 Location: Riyadh
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Maintenance Manager will oversee all maintenance services provided to external customers, ensuring high-quality, timely, and professional delivery. The role involves leading the maintenance team, managing preventive and corrective maintenance schedules, coordinating spare parts needs, and ensuring customer satisfaction through effective follow-up and communication.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and supervise the maintenance team to deliver excellent service to customers.
 </li>
 <li>
 Oversee preventive, corrective, and emergency maintenance for external clients.
 </li>
 <li>
 Monitor customer maintenance requests and ensure timely resolution.
 </li>
 <li>
 Manage spare parts inventory and coordinate purchase requests as needed.
 </li>
 <li>
 Develop and maintain preventive maintenance plans for customer sites.
 </li>
 <li>
 Coordinate maintenance activities with operations, sales, and procurement.
 </li>
 <li>
 Ensure all field work meets safety, quality, and customer standards.
 </li>
 <li>
 Review equipment performance at customer sites and recommend improvements.
 </li>
 <li>
 Prepare accurate maintenance reports, documentation, and service records.
 </li>
 <li>
 Support continuous improvement to enhance service quality and customer experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience as a Maintenance Manager or similar role, preferably in external service operations.
 </li>
 <li>
 Strong knowledge of maintenance practices, troubleshooting, and field service workflows.
 </li>
 <li>
 Proven leadership skills with the ability to manage and motivate teams.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Professional Arabic speaker, with good command of English.
 </li>
 <li>
 Knowledge of spare parts management or CMMS is preferred.
 </li>
 </ul>
</div>

Maintenance Manager

eMarca  Consulting

We are Hiring for an Operations Manager!Industry: Mobile Repairing &amp; Refurbishment Location: DubaiAbout Us: It is a leading mobile repairing and refurbishment company committed to delivering high-quality, reliable, and innovative solutions for smartphones and other electronic devices. We are seeking an experienced and proactive Operations Manager to oversee our day-to-day operations and ensure smooth business processes.Key Responsibilities:<ul><li>Manage daily operations of mobile repair and refurbishment services across branches.</li><li>Supervise teams, including technicians, service staff, and inventory personnel, ensuring high productivity and quality standards.</li><li>Monitor KPIs, prepare operational reports, and implement strategies to improve efficiency.</li><li>Coordinate procurement, inventory management, and logistics to ensure timely availability of parts and materials.</li><li>Implement and maintain standard operating procedures (SOPs) for service, repair, and refurbishment processes.</li><li>Handle customer escalations, ensuring prompt resolution and customer satisfaction.</li><li>Collaborate with management to plan and execute business growth strategies.</li><li>Ensure compliance with health, safety, and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.</li><li>Minimum 3-5 years of experience in operations management, preferably in electronics repair, retail, or service-based industries.</li><li>Strong leadership and team management skills.</li><li>Excellent organizational, analytical, and problem-solving abilities.</li><li>Proficient in MS Office and operational management tools.</li><li>Good communication skills in English.</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Opportunity to work in a fast-growing company</li><li>Career growth and professional development</li></ul>Job Type: Full-timePay: AED9,000.00 - AED10,000.00 per month

Operations Manager

Sunstates Security

<div>Security Operations Manager 
Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts for the Pascagoula, MS area. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers. 
** We are seeking candidates with Secret Clearance ** 
Due to required travel and day-to-day operations for the area the Operations Manager must reside within a reasonable distance to Pascagoula, MS. 
This position offers a full compensation package up to $74,000 - which includes -<ul><li>
Base salary - paid weekly</li><li>
Annual performance-based bonus</li><li>
Additional monthly vehicle allowance</li><li>
Mileage paid at current IRS rate</li><li>
Full medical, dental, vision, and life insurance coverage</li><li>
401k plan with company match</li><li>
Generous PTO</li><li>
Tuition assistance</li></ul><div> 
The Operations Manager will assist in the administration of the region by: 
<ul><li>Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.</li><li>Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.</li><li>Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.</li><li>Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.</li><li>Carrying out site assist visits and audits in accordance with the Quality Assurance program.</li><li>Coordinating with Regional Manager and Regional Director to establish branch goals and objectives and communicate these with branch staff.</li><li>Working with sales and marketing to identify and develop new business opportunities.</li></ul> 

The requirements for the Operations Manager include: 
<ul><li>Bachelor&rsquo;s degree from a four (4) year college or university and three (3) or more years of related experience and supervision in the security industry.</li><li>Excellent organizational, leadership, communication, and time management skills.</li><li>Ability to qualify and be issued a security officer license in all areas under command.</li><li>Computer literacy in MS Office.</li><li>Valid driver&rsquo;s license and good driving record.</li><li>Ability to travel and regularly visit all site locations for the Pascagoula region and surrounding areas.</li></ul> 
May perform other duties as assigned by Management and in coordination with the Branch Manager.</div> 
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 &amp; 2023 and INC&rsquo;s America&rsquo;s Fastest Growing Private Companies list.
Sunstates Security&rsquo;s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.</div>

Security Operations Manager

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