service operations manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 7+ years of experience in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthWork Location: In person

Service Operations Manager

Watson Electrical

<div><h1 class="jobSectionHeader">ABOUT WATSON ELECTRICAL CONSTRUCTION 
Watson Electrical Construction is a leading provider of electrical contracting services, specializing in delivering high-quality solutions for commercial, industrial, and residential projects. Our company prides itself on its commitment to safety, innovation, and customer satisfaction. We are seeking an experienced and detail-oriented Service Operations Manager to join our growing team in Wilson, North Carolina.</h1>
<h1 class="jobSectionHeader">Job Description: Operations Supervisor</h1>
<h2 class="jobSectionHeader">Position Overview</h2>

The Operations Supervisor supervises all service dispatch operations for commercial and residential divisions while managing corporate account processes, bid documentation, and service-related contracts. Responsible for efficient scheduling, routing, technician status tracking, SLA compliance, and maintaining strong corporate client relationships. Ensures high service quality, optimized operations, and organizational excellence. Candidates with experience using ServiceTitan software are strongly preferred.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Dispatch &amp; Scheduling</h3>
<ul><li>Supervise field techs, dispatchers, and coordinators daily.</li>
<li>Ensure customer jobs are scheduled and completed efficiently.</li>
<li>Oversee central service dispatch, scheduling, and route optimization.</li>
<li>Monitor technician performance, safety, driving time, on-site time, completion time, compliance and invoicing.</li>
<li>Lead, train, and coach dispatchers to ensure professionalism and customer-first service.</li>
<li>Resolve or escalate customer and job issues.</li>
<li>Rearrange schedules in real time for optimization and SLA compliance.</li>
<li>Provide expertise on parts availability, quoting accuracy, and collections.</li>
</ul><h3 class="jobSectionHeader">Corporate Accounts &amp; Bids</h3>
<ul><li>Distribute bid-related information, including Invitations to Bid, Addenda, Bid Bonds, and Bid Forms.</li>
<li>Attend weekly preconstruction calls.</li>
<li>Complete and manage pre-qualification forms for corporate clients.</li>
<li>Coordinate and maintain access to Construct Connect, Building Connect, and customer prequalification portals.</li>
<li>Manage preconstruction-related communications and documentation.</li>
</ul><h3 class="jobSectionHeader">Customer &amp; Contract Management</h3>
<ul><li>Oversee customer feedback collection and post-job communications.</li>
<li>Manage service-related contracts and portals, ensuring information remains current.</li>
<li>Post and manage all notifications of billing rate changes.</li>
<li>Assist service coordinators as needed with customer or portal-related tasks.</li>
<li>Assists with collections, quoting, and customer communication when needed.</li>
</ul><h2 class="jobSectionHeader">Performance Management</h2>
<ul><li>Track KPIs: handle time, answer time, abandonment rate, conversion rate, time-to-job, time-to-payment, drive time, first-time fix rate, and arrival accuracy.</li>
<li>Analyze performance data and implement improvements to maximize efficiency.</li>
</ul><h2 class="jobSectionHeader">Reporting Structure</h2>

Reports directly to the Director of Service Operations. Supervises and provides leadership to the dispatch team and collaborates closely with service coordinators, technicians, and corporate account staff.
<h2 class="jobSectionHeader">
Qualifications</h2>
<ul><li>5+ years of service dispatch/operations management (electrical industry preferred).</li>
<li>Leadership experience with dispatcher teams and corporate account management.</li>
<li>Strong scheduling, routing, and optimization expertise.</li>
<li>Experience with bid coordination, prequalification, and service-related contracts.</li>
<li>Excellent communication, coaching, and training skills.</li>
<li>Proficiency with dispatch, reporting, and corporate portal software.</li>
</ul><h2 class="jobSectionHeader">Skills &amp; Attributes</h2>
<ul><li>Highly organized, detail-oriented, and analytical.</li>
<li>Customer-focused with SLA and corporate account commitment.</li>
<li>Strong leadership and team-building skills.</li>
<li>Ability to thrive in a fast-paced, high-volume environment.</li>
<li>Skilled in balancing dispatch optimization with corporate account</li></ul></div>

Dizel Aktif Automotive & Diesel Systems LLC

About the Role: Dizel Aktif Automotive and Diesel Systems LLC is seeking a highly experienced and results-driven Senior Service Operations Manager (Automotive Systems) to lead service operations in Doha, Qatar. This role focuses on overseeing automotive service centers, ensuring efficient operations, and delivering high-quality service for diesel and automotive systems.Key Responsibilities:<ul><li>Service Operations Leadership: Oversee daily operations of automotive service and maintenance activities</li><li>Workshop Management: Manage service centers, technicians, and diagnostic teams</li><li>Customer Service Excellence: Ensure high standards in service delivery and client satisfaction</li><li>Process Optimization: Improve service workflows, turnaround time, and operational efficiency</li><li>Technical Coordination: Work with engineers and technicians on diesel and automotive systems</li><li>Performance Monitoring: Track KPIs, service output, and operational metrics</li><li>Team Leadership: Manage service advisors, technicians, and operations staff</li></ul>What We Are Looking For:<ul><li>Experience: Senior-level experience in automotive service operations or workshop management</li><li>Skills: Strong leadership, operational, and technical coordination skills</li><li>Education: Degree or diploma in Automotive Engineering or related field</li><li>Industry Knowledge: Experience in diesel systems, automotive repair, or service centers</li><li>Leadership: Ability to manage teams and multi-bay service operations</li></ul>Why Join Us:<ul><li>Automotive Industry Exposure: Work in diesel systems and automotive service sector</li><li>Leadership Role: Manage full-scale service operations</li><li>Career Growth: Opportunities for advancement into operations director roles</li><li>Technical Environment: Work in a hands-on, engineering-driven setting</li></ul>Job Types: Full-time, PermanentPay: QAR15,000.00 - QAR25,000.00 per monthWork Location: In person

Senior Service Operations Manager

PromoQ

<div>The Assistant Operations Manager supports the effective management of salon operations,

ensuring high standards of service, efficiency, and team performance. Working closely with

the Operations Manager, this role contributes to business performance, maintains

operational excellence, and ensures a consistent, premium client experience in line with the

brand. 
Key Responsibilities 
1. Business &amp; Operational Leadership
<ul>
<li>Oversee daily salon operations to ensure efficiency, consistency, and service excellence</li>
<li>Act as the primary decision-maker in the absence of the Operations Manager</li>
<li>Drive team accountability to ensure smooth execution and high performance</li>
<li>Identify operational gaps and implement improvements to enhance overall performance</li></ul> 


2. Commercial Performance &amp; Financial Oversight
<ul>
<li>Drive revenue performance and support achievement of business targets</li>
<li>Monitor KPIs, sales, and productivity, taking corrective action where required</li>
<li>Oversee cost control and operational efficiency</li>
<li>Analyze performance data to support informed decision-making and profitability</li></ul> 


3. Sales &amp; Business Growth
<ul>
<li>Support revenue growth through upselling, service optimization, and client engagement</li>
<li>Contribute to the development and execution of promotions and initiatives</li>
<li>Identify opportunities to strengthen service offering and market positioning</li></ul> 


4. Leadership &amp; Team Management
<ul>
<li>Lead and support the team to maintain high performance and service standards</li>
<li>Oversee scheduling, workforce planning, and productivity</li>
<li>Support ongoing team development</li>
<li>Promote a culture of professionalism, accountability, and excellence</li></ul> 


5. Process Improvement &amp; Compliance
<ul>
<li>Improve operational processes to enhance efficiency and client flow</li>
<li>Ensure compliance with health, safety, and hygiene standards</li>
<li>Maintain adherence to company policies and brand guidelines</li></ul> 


6. Vendor &amp; Resource Management
<ul>
<li>Oversee inventory and supplier coordination</li>
<li>Ensure optimal stock levels while maintaining cost efficiencyClient Experience &amp; Brand Standards</li>
<li>Ensure consistent delivery of a premium, personalized client experience</li>
<li>Uphold and enforce luxury service standards across all client touchpoints</li>
<li>Oversee client relationships, including VIP experience and service recovery</li>
<li>Leverage client feedback to improve satisfaction and retention</li></ul> 


Requirements
<ul>
<li>Experience in salon, spa, hospitality, or luxury service environments</li>
<li>Strong operational and team management experience</li>
<li>Good commercial awareness and understanding of business performance</li>
<li>Strong organizational, analytical, and problem-solving skills</li></ul></div>

Assistant Operations Manager – Men’s Luxury Salon

AL AMRI SHIPPING AND LOGISTICS SPC

ASL Express is seeking an experienced and results-driven Operations Manager to oversee and optimize our daily courier and express operations. The ideal candidate will ensure efficient logistics, high service quality, and strong team performance.Key Responsibilities:<ul><li>Manage day-to-day operations of courier and express services</li><li>Oversee logistics, routing, and delivery performance</li><li>Lead and supervise operations staff and drivers</li><li>Monitor KPIs and ensure service level targets are met</li><li>Implement process improvements to increase efficiency and reduce costs</li><li>Ensure compliance with company policies and industry regulations</li><li>Handle client issues and maintain high customer satisfaction</li></ul>Requirements:<ul><li>Minimum 5 years of experience in courier and express companies</li><li>Proven experience in operations management or similar role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Knowledge of logistics systems and operational processes</li><li>Good communication and organizational skills</li></ul>Preferred Qualifications:<ul><li>Experience with fleet management and route optimization</li><li>Familiarity with logistics software and tracking systems</li></ul>Benefits:<ul><li>Competitive salary (based on experience)</li><li>Opportunities for growth and career development</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their CV to: Job Description: ASL Express is seeking an experienced and results-driven Operations Manager to oversee and optimize our daily courier and express operations. The ideal candidate will ensure efficient logistics, high service quality, and strong team performance.Key Responsibilities:<ul><li>Manage day-to-day operations of courier and express services</li><li>Oversee logistics, routing, and delivery performance</li><li>Lead and supervise operations staff and drivers</li><li>Monitor KPIs and ensure service level targets are met</li><li>Implement process improvements to increase efficiency and reduce costs</li><li>Ensure compliance with company policies and industry regulations</li><li>Handle client issues and maintain high customer satisfaction</li></ul>Requirements:<ul><li>Minimum 5 years of experience in courier and express companies</li><li>Proven experience in operations management or similar role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Knowledge of logistics systems and operational processes</li><li>Good communication and organizational skills</li></ul>Preferred Qualifications:<ul><li>Experience with fleet management and route optimization</li><li>Familiarity with logistics software and tracking systems</li></ul>Benefits:<ul><li>Competitive salary (based on experience)</li><li>Opportunities for growth and career development</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their CV to:Email Address : info@aslexpres.com Phone Number : +968 9219 7415Job Type: Full-timeWork Location: In person

Operations Manager – Courier & Express Services

AMERICAN AIR & PLUMBING

******* SIGN-ON BONUS (DOE)********We&rsquo;re a growing home services company looking for a Service Manager to lead, coach, and drive performance from our service technician team. This role is ideal for a strong technical leader with experience managing field teams, operations, and KPIs.Key Responsibilities<ul><li>Hire, train, coach, and retain service technicians</li><li>Conduct ride-alongs, performance reviews, and skill assessments</li><li>Oversee daily scheduling, routing, and dispatch coordination</li><li>Reduce callbacks, rework, and warranty issues</li><li>Handle escalated customer concerns and approve goodwill adjustments</li><li>Monitor revenue, margins, average ticket, close rates, and technician performance</li><li>Support complex diagnostics and ensure quality, code-compliant work</li><li>Use ServiceTitan to track KPIs and improve processes</li><li>Lead team meetings and foster a culture of accountability and growth</li></ul>KPIs You&rsquo;ll Own<ul><li>Revenue per technician</li><li>Average ticket &amp; close rate</li><li>Callback rate</li><li>Customer satisfaction</li><li>Technician efficiency &amp; utilization</li></ul>Qualifications<ul><li>Experience as a Service Manager, Lead Tech, or Operations Manager</li><li>Strong technical background in HVAC</li><li>Proven leadership and coaching ability</li><li>Comfortable with metrics, reporting, and Service Titan software</li></ul>Compensation<ul><li>Starting at $70,000.00</li><li>Performance-based bonus</li></ul>Apply if you&rsquo;re ready to lead technicians, improve performance, and help grow a high-quality service operation.Job Type: Full-timePay: From $70,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Company truck</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>HVAC: 4 years (Required)</li></ul>Work Location: In person

HVAC Service Manager

malomatia

<div>
 
 Job Description
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 Responsibilities
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Demonstrate expertise in all facets of transition and service delivery for operational projects.
 </li>
 <li>
 Act as a primary customer contact and take accountability for end-user services.
 </li>
 <li>
 Cultivate and sustain productive relationships with clients, support teams, and vendors.
 </li>
 <li>
 Lead, mentor, and manage a collaborative team of IT professionals.
 </li>
 <li>
 Collaborate with diverse stakeholders to achieve operational objectives and optimal solutions.
 </li>
 <li>
 Ensure effective communication within the technical team (FS, L1, L2, and L3 support) for timely bug resolution and documentation.
 </li>
 <li>
 Oversee daily IT service operations alignment with business objectives and SLAs, minimizing downtime and disruptions.
 </li>
 <li>
 Collaborate with cross-functional teams to develop and enhance IT service processes and procedures.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues to maintain operational efficiency.
 </li>
 <li>
 Develop and maintain key stakeholder relationships to understand IT service needs and priorities.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance IT service quality, efficiency, and cost-effectiveness.
 </li>
 <li>
 Ensure effective application of ITIL processes during incidents, requests, and changes.
 </li>
 <li>
 Report project status updates to senior management.
 </li>
 <li>
 Coordinate with teams to mitigate risks and propose operational improvements.
 </li>
 <li>
 Monitor, control, and support production services, ensuring adherence to processes and standards.
 </li>
 <li>
 Execute daily operational tasks efficiently, ensuring adherence to organizational processes.
 </li>
 <li>
 Attend regular meetings with stakeholders to track team and task status.
 </li>
 <li>
 Prepare and present regular reports on IT service performance, highlighting achievements and improvement areas.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements to meet IT service expectations.
 </li>
 <li>
 Stay updated on industry best practices and emerging technologies for innovation.
 </li>
 <li>
 Ensure service quality and performance meet growth and project demands.
 </li>
 <li>
 Lead internal and third-party performance and quality review meetings.
 </li>
 <li>
 Design and mobilize a new service management function, including defining service levels and KPIs.
 </li>
 <li>
 Manage the transition of new services to standard production and post-launch support.
 </li>
 <li>
 Oversee service operations and quality metrics in a multi-vendor environment.
 </li>
 <li>
 Effectively mediate among multiple third parties.
 </li>
 <li>
 Demonstrate strong business acumen, including project finance management.
 </li>
 <li>
 Continuously improve production environment services.
 </li>
 <li>
 Track service delivery acceptance and manage client concerns for mutually beneficial resolutions.
 </li>
 <li>
 Submit accurate and high-quality weekly and monthly status reports and invoice requests.
 </li>
 <li>
 Establish trust with clients to ensure timely invoice processing.
 </li>
 <li>
 Lead and chair regular project meetings, addressing operational and technical issues.
 </li>
 <li>
 Document, assign, and monitor project risks and issues for minimal impact on progress.
 </li>
 <li>
 Conduct performance evaluations and provide input for hiring and promotions.
 </li>
 <li>
 Identify training needs and hire additional staff as necessary.
 </li>
 <li>
 Collaborate with SMO and MSQT to ensure compliance with quality systems.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Possess comprehensive knowledge of IT service management frameworks like ITIL, COBIT, SIAM, and ISO 20000.
 </li>
 <li>
 Command a deep understanding of the Information Technology Infrastructure Library (ITIL) framework and IT service delivery procedures.
 </li>
 <li>
 Exhibit a strong grasp of incident, problem, change, and release management processes.
 </li>
 <li>
 Familiarity with IT service monitoring and management tools is essential.
 </li>
 <li>
 Showcase exceptional project management abilities, enabling efficient task prioritization and execution in dynamic environments.
 </li>
 <li>
 Acquire experience in various software development approaches, including Waterfall, Scrum, and Agile.
 </li>
 <li>
 Demonstrate proficiency in IT infrastructure components, Application Management, encompassing networking, cloud technologies, and security principles.
 </li>
 <li>
 Develop expertise in vendor management practices, including vendor evaluation processes.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Demonstrate leadership capabilities to inspire and guide teams towards shared objectives.
 </li>
 <li>
 Exhibit excellent written and verbal communication skills to facilitate effective collaboration and stakeholder management.
 </li>
 <li>
 Apply analytical thinking to evaluate data, trends, and metrics, enabling well-informed decision-making.
 </li>
 <li>
 Possess a strong problem-solving aptitude, particularly in troubleshooting complex technical issues.
 </li>
 <li>
 Proficiently manage projects, encompassing planning, execution, and simultaneous tracking of multiple initiatives.
 </li>
 <li>
 Collaborate seamlessly with cross-functional teams, engaging with developers, quality assurance, and other stakeholders to achieve common goals.
 </li>
 <li>
 Skillfully create and maintain various types of documentation, including risk management, service availability, operations manuals, service improvement plans, and best practices.
 
 
 </li>
 </ul>
 
 Qualification And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 A minimum of 10 years of experience in IT service operations or a related field, 4 years of which application management and operations
 </li>
 <li>
 Proven track record of managing teams and overseeing IT service delivery.
 </li>
 <li>
 Experience with process improvement and optimization initiatives.
 </li>
 <li>
 Familiarity with managing vendor relationships and contracts.
 </li>
 <li>
 Excellent problem-solving skills and the ability to analyze complex technical challenges.
 </li>
 <li>
 Effective communication skills to interact with both technical and non-technical stakeholders.
 </li>
 <li>
 ITIL Foundation or higher certification is a must.
 </li>
 <li>
 PMP (Project Management Professional) certification is preferred.
 </li>
 <li>
 Agile/Scrum certification (e.g., Certified ScrumMaster) is preferred.
 </li>
 <li>
 COBIT Foundation Certification or higher is preferred.
 </li>
 <li>
 ISO 20K Consultant or Lead Auditing Certification is preferred.
 </li>
 <li>
 Service Integration and Management (SIAM) framework to manage multiple service providers and integrate their services into a cohesive IT service for an organization is preferred
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Manager - Services Operation

Search 10000+ Service operations manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 service operations manager jobs Near Me

Service Operations Manager

Service Operations Manager

Senior Service Operations Manager

Assistant Operations Manager – Men’s Luxury Salon

Operations Manager – Courier & Express Services

HVAC Service Manager

Senior Manager - Services Operation