service operations manager

ARS/Rescue Rooter

<div><div><b>Compensation: </b><b>$120,000&ndash;$150,000 + Bonus Opportunity</b><br>
<b>Full-Time | Year-Round | Company Vehicle Provided</b></div><div></div><div><br>
American Residential Services (ARS) is the nation&rsquo;s largest provider of residential HVAC, Plumbing, and Electrical services, employing over 7,000 professionals nationwide. With over 45 years of experience, we offer stability, career advancement, and industry-leading support.</div><div></div><div><b><br>
Check out what we offer:</b></div><ul><li>
Company-provided take-home vehicle, fuel card, and maintenance</li><li><div>
Medical insurance available after 31 days (low-cost plans available)</div></li><li><div>
Dental and vision insurance</div></li><li><div>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</div></li><li>
401(k) with company match</li><li>
Paid time off and paid holidays</li><li>
Company-paid life insurance</li><li>
Ongoing HVAC training and clear career advancement paths</li><li>
Strong leadership support</li><li>
Opportunity to give back to your community through partnership with St. Jude Children&rsquo;s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!</li><li>
Learn more by visiting www.myarsrewards.com/</li></ul><div></div><div><br>
The Assistant General Manager plans and manages designated service and support operations within a service center location. Assists the General Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives and provide quality services to customers and contractors.</div><br>
<ul><li>
Manages and develops designated service center operations staff, which includes hiring, terminating and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
</li><li>Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures. Enters and maintains operational statistics to include call tracking, daily sales, technician tracking, vehicle maintenance, etc.
</li><li>Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for provision of quality installations and services.</li><li>
Performs or manages service functions to ensure quality work, competitive pricing and establishment of appropriate production goals.
</li><li>Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance and reporting.
</li><li>May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims and proper housekeeping.
</li><li>Implements operational plans to achieve profit and growth goals. Monitors departmental expenditures.
</li><li>Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
</li><li>Resolves customer issues and complaints to ensure customer satisfaction.
</li><li>Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the service center.</li><li>
Assists in the establishment, maintenance and monitoring of internal controls and policies and procedures for operational areas.
</li><li>Reviews and promotes the maintenance of a safe, accident free and healthy work environment. Oversees safety reporting.
</li><li>May assist in establishing pricing structures and labor rates.
</li><li>Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise and priority of need.</li></ul><div><b><br>
Skills we're seeking:</b></div><br>
<div></div><ul><li>
A High School diploma or general education degree (GED) is required with 4-6 years of experience in service operations management in the primary business of the service center.
</li><li>Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A Bachelor&rsquo;s degree in business administration is preferred.
</li><li>A working knowledge of plumbing, electricity and air flow are required. Trade licensure is desired.
</li><li>A valid driver&rsquo;s license is required.
</li><li>Must possess a working knowledge of local codes and general industry standards.
</li><li>Strong supervisory, communications, computer and mathematical skills are required.</li></ul><div><b>
How to Apply</b><br>
If you are interested in joining our team, please apply today! Applications for this position are accepted on an ongoing basis</div><p></p><p><b><i><br>
Note:</i></b><i> This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.</i></p></div><p></p>

HVAC Assistant General Manager

CPG Beyond

<div><div>Title: Assistant Manager, Service Operations</div>
<div>Location: Atlanta, GA</div>
<div></div><div><div><b>POSITION SUMMARY</b></div>
<div>The Assistant Manager, Service Operations provides hands-on leadership and operational oversight for multiple service crews supporting mission-critical facilities. This position is responsible for ensuring safe, efficient, and high-quality execution of installation, commissioning, and maintenance services across assigned lines of business.</div>
<div>The Assistant Manager plays a key role in technician development, operational coordination, and customer satisfaction while enforcing company policies, safety standards, and regulatory compliance. This role serves as a critical link between field operations and senior management, ensuring performance expectations are met and continuously improved.</div>
<div></div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li>Provide day-to-day leadership, supervision, and administrative oversight of multiple service crews.</li>
<li>Manage crews across multiple lines of business, including coordination between HVAC and DC Power teams.</li>
<li>Plan, implement, and maintain work systems, procedures, and policies that promote operational efficiency and technician performance.</li>
<li>Delegate tasks, establish priorities, and set clear deadlines for teams.</li>
<li>Perform site walks, labor assessments, and estimating for potential new work opportunities.</li>
<li>Enforce all safety programs, ensuring adherence to OSHA, EPA, and company safety standards.</li>
<li>Ensure operational, maintenance, and emergency Methods of Procedure (MOPs) are strictly followed.</li>
<li>Maintain a high standard of service quality by enforcing customer service expectations and quality control measures.</li>
<li>Identify, analyze, and document operational or project deficiencies and develop corrective action plans to prevent recurrence.</li>
<li>Maintain familiarity with applicable federal, state, and local codes, regulations, and industry standards.</li>
<li>Communicate job expectations clearly and consistently.</li>
<li>Monitor, evaluate, and appraise employee performance.</li>
<li>Coach, train, motivate, and mentor technicians to support skill progression and workforce development.</li>
<li>Address performance issues through counseling, corrective action, and disciplinary processes as needed.</li>
<li>Foster an inclusive, professional, and open communication team environment.</li>
<li>Actively listen to feedback from team members and resolve workplace issues or conflicts.</li>
<li>Review and approve weekly timesheets and labor reporting.</li>
<li>Develop and review SOPs, MOPs, EOPs, JHAs, and other technical documentation and reports.</li>
<li>Maintain accurate operational records and contribute to continuous improvement initiatives.</li>
<li>Travel to additional locations as required (approximately 25&ndash;30%).</li>
</ul><div><b>QUALIFICATIONS</b></div>
<div><b>Education/Experience</b></div>
<ul><li>High school diploma or equivalent required.</li>
<li>Demonstrated knowledge of OSHA and EPA standards related to construction and services.</li>
<li>Experience writing technical documentation, including MOPs, SOPs, JHAs, and operational reports.</li>
<li>Strong organizational, analytical, and problem-solving skills.</li>
</ul><div><b>Computer Skills</b></div>
<ul><li>Excellent written and verbal communication skills.</li>
<li>Ability to communicate effectively with technicians, management, and customers.</li>
<li>Proficiency with Microsoft Office and general business software applications.</li>
</ul><div><b>Certificates and Licenses</b></div>
<ul><li>OSHA certification preferred.</li>
<li>Must be a U.S. citizen.</li>
</ul><div><b>Supervisory Responsibilities</b></div>
<div>This position supervises multiple crews within the Service Operations Department. Responsibilities are carried out in accordance with company policies and applicable laws and include interviewing, hiring, training, assigning work, evaluating performance, rewarding and disciplining employees, and resolving complaints or operational issues.</div>
<div><b>Physical Demands</b></div>
<div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<ul><li>While performing the duties of this job, the employee is regularly required to sit; standing and walking are required.</li>
<li>The noise level in the work environment is usually moderate.</li>
<li>The employee must occasionally lift and carry up to 50 pounds.</li>
</ul><div><i>The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</i></div>
<div></div><div><i>CPG Beyond, INC is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></div>
<div></div><ul><li><i>We utilize E-Verify</i></li></ul>
<div><i>#LI-TG1</i></div></div></div><div></div>

Assistant Manager, Service Operations

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 So what does an
 <strong>
  Operations Manager
 </strong>
 really do?
 <br/>
 <br/>
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 <br/>
 <br/>
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 <br/>
 <br/>
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 <br/>
 <br/>
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 <br/>
 <br/>
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 <br/>
 <br/>
 Do you have what it takes to become an Operations Manager?
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
  </li>
  <li>
   Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
  </li>
  <li>
   Fluent in English
  </li>
  <li>
   Good to have but not required: fluent in Spanish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2503_4164
 <br/>
 <br/>
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Operations Manager

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Customer Service Operations Manager is a hands-on leadership role responsible for identifying problems and trends, determining root causes, and executing solutions. The desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. Additionally, the Customer Service Operations Manager will utilize call center data to continually improve operations and the customer experience. ServiceMac is looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.<p><b>
What You&rsquo;ll Do</b></p><ul><li>
Provide leadership to customer service representatives and develop growth opportunities within the Call Center</li><li>
Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and performance management.</li><li>
Implement and monitor key controls and manage appropriate operational risks.</li><li>
Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center</li><li>
Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables</li><li>
Excellent verbal and written communications skills</li><li>
Reviewing various Call Center reports to identify coaching and performance opportunities.</li><li>
Ability to work hard and long when conducting research and awaiting results</li><li>
Able to react to change productively and handle other essential tasks as assigned</li><li>
Establish and maintain relationships with the company&rsquo;s vendors and operational support departments.</li><li>
Other duties, responsibilities, and job functions as assigned</li></ul><p></p><p><b>
What you&rsquo;ll Bring</b></p><ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
High school diploma or GED</li><li>
Previous mortgage servicing experience is preferred</li><li>
VOS experience is preferred</li><li>
3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking or fintech</li><li>
3 years of supervisory experience (preferably in a call center)</li><li>
Knowledge of mortgage lending/servicing industry</li><li>
Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong results.</li><li>
Must have comprehensive understanding of call center metrics and technologies.</li><li>
Must have compelling communication and influencing skills to win the support of senior management and influence strategic decisions.</li><li>
Ability to maintain composure in a fast-paced environment</li><li>
Analytical with the ability to detect problems in workflow</li><li>
Ability to multitask on various items while meeting strict timelines and deadlines</li></ul><p></p><p><b>
Primary Hours</b></p><p>
Working hours are Tuesday-Friday 11 am &ndash; 8:00 p-m &amp; Saturday, 9 am ET &ndash; 3 pm ET.</p><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Customer Service Front Line Supervisor-ServiceMac

Booz Allen Hamilton

<div>Service Level Manager<p><b>
The Opportunity:</b></p><p>
On our team, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget, and with the highest quality. As a Service Level Manager, you will be responsible for defining and implementing the metrics gathering process for the program and using the metrics to ensure service delivery meets customer performance requirements.</p><p></p><p>
Join us. The world can&rsquo;t wait.</p><p></p><p><b>
You Have:</b></p><ul><li><p>
8+ years of experience evaluating Service Level Agreements (SLAs) and how best to measure those requirements against stated service specification goals</p></li><li><p>
5+ years of experience in Service Level management</p></li><li><p>
3+ years of experience in enterprise operations management</p></li><li><p>
3+ years of experience in vendor or third-party service management</p></li><li><p>
3+ years of experience automating measurement and reporting of performance metrics</p></li><li><p>
Secret clearance</p></li><li><p>
Bachelor&rsquo;s degree</p></li></ul><p></p><p><b>
Nice If You Have:</b></p><ul><li><p>
Ability to work across task areas to achieve mission success</p></li><li><p>
Possession of excellent leadership and team management skills</p></li><li><p>
Possession of excellent customer or cross-functional stakeholder management skills, including a service mindset</p></li><li><p>
PMP Certification</p></li></ul><p></p><p><b>
Clearance:</b></p><p>
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.</p><p></p><p><b>
Compensation</b></p><p>
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.</p><p></p>
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.<p></p><p><b>
Identity Statement</b></p><p>
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</p><p></p><p><b>
Candidate AI Usage Policy</b></p><p>
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on <b>your </b>own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited <b>unless permission is explicitly provided</b>.
</p><p></p><p><b>Work Model</b><br>
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.</p><ul><li><p><b>
Remote</b>: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</p></li><li><p><b>
Hybrid</b>: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</p></li><li><p><b>
Onsite</b>: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</p></li></ul><p></p><p><b>
Commitment to Non-Discrimination</b></p><p>
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</p></div><p></p>

Service Level Manager

State of Maine

<div><h2 class="jobSectionHeader"><b><i>If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State&rsquo;s career page and indicate on the application that they have previously worked for the State.
</i></b></h2><p><i>.
</i></p><p></p><div><p><b>Office of Information Technology<br>
</b></p></div><p></p><div><p><b>Opening Date: </b>June 11, 2026
</p></div><div><p><b>Closing Date: </b>June 25, 2026<br>
</p></div><div><p><br>
<b>Grade </b><b>/ Admin Unit </b><b>: </b>32 / Confidential
</p></div><div><p><b>Job Class Code: </b>MH32
<br>
<b>Salary: </b>$85,685.60 - $121,080.96*/Annually (*includes a 10% recruitment and retention stipend)
<br>
<b>Position Number: </b>004600861
</p></div><div><p><b>Location: </b>Augusta
</p></div><div><p><b>Telework: </b>Available<br>
</p></div><p></p><div><p><b><i>Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
</i></b></p></div><p></p><p><b>OVERVIEW:
</b></p><p>As the Security Operations Center (SOC) Manager, you&rsquo;ll lead MaineIT&rsquo;s enterprise cybersecurity operations program, overseeing the teams, technologies, and processes responsible for detecting, analyzing, and responding to cyber threats targeting the State of Maine. This is far more than a traditional SOC leadership role. You&rsquo;ll oversee a multi-functional cyber defense operation that includes security monitoring, vulnerability management, endpoint security, threat intelligence, physical security operations, and incident response coordination. Reporting directly to the Deputy Chief Information Security Officer (CISO), this position plays a critical role in protecting the systems and services relied upon by agencies and citizens across Maine state government. This is a unique opportunity to mature and modernize enterprise cyber defense capabilities while leading a highly visible operational security program with statewide impact.
</p><p></p><p>MaineIT is seeking a highly creative Security Operations Center Manager who will represent our core CARE values in all that they do. At MaineIT, our CARE values represent how we:
</p><ul><li>Practice <b>Customer-focus </b>, ensuring that our customers are heard, and their needs are met.
</li><li>Hold ourselves to a high level of <b>Accountability </b>by being transparent with our stakeholders.
</li><li>Maintain an effective level of <b>Responsiveness </b>by providing timely updates in a proactive manner.
</li><li>Strive to provide <b>Empathy </b>driven, people-focused services by applying emotional intelligence skills and behaviors.
</li></ul><p></p><p><b>Hybrid Work Opportunity </b>&ndash; This position has the potential to work from home as much as 90% of the time with management approval.
</p><p></p><p><b>WHAT YOU'LL DO:
</b></p><p>No two days look quite the same in MaineIT&rsquo;s Information Security Office. In general, you can expect to:
</p><ul><li><b>Lead Cyber Defense Operations: </b>Manage and mentor technical leads, analysts, interns, and contracted professionals responsible for enterprise security monitoring and response operations.
</li><li><b>Drive Threat Detection &amp; Monitoring: </b>Oversee SIEM, endpoint detection and response (EDR), intrusion detection/prevention systems, cloud security monitoring, physical security monitoring integrations, and operational alerting capabilities.
</li><li><b>Coordinate Incident Response: </b>Lead cybersecurity incident investigations, containment activities, escalations, recovery efforts, after-action reviews, and post-incident improvement initiatives.
</li><li><b>Oversee Vulnerability Management: </b>Guide enterprise vulnerability identification, prioritization, remediation coordination, and operational risk reduction efforts.
</li><li><b>Advance Threat Intelligence: </b>Support proactive threat analysis, intelligence integration, threat hunting, and detection engineering activities to improve enterprise visibility.
</li><li><b>Strengthen Operational Readiness: </b>Enhance response playbooks, operational processes, automation capabilities, 24x7x365 escalation readiness, and cyber resilience initiatives across the environment.
</li><li><b>Collaborate Across Government: </b>Partner with infrastructure teams, application teams, agency leadership, vendors, and business stakeholders to align security operations with operational needs and serve as a key operational liaison during cybersecurity incidents by communicating risks, impacts, response actions, and operational updates.
</li><li><b>Develop Operational Metrics: </b>Define, track, and report SOC KPIs, KRIs, dashboards, executive reporting, situational awareness, and operational insights that help leadership make informed cybersecurity decisions.
</li><li><b>Support Workforce Development: </b>Foster analyst growth, technical mentoring, operational maturity, and continuous learning throughout the security operations program.
</li></ul><p></p><p><b>WHY THIS ROLE STANDS OUT:
</b></p><p>As a cybersecurity professional you have a lot of options when it comes to your career. We get it. Here&rsquo;s what makes this role stand out:
</p><ul><li><b>Strategic Influence: </b>Help shape the future direction of cyber defense operations for Maine state government.
</li><li><b>Mission-Driven Impact: </b>Help protect critical public services and sensitive information that directly affect the lives of Maine citizens.
</li><li><b>Enterprise-Scale Responsibility: </b>Defend one of the largest and most complex IT environments in the State of Maine.
</li><li><b>Operational Leadership: </b>Lead multiple cybersecurity operational functions including SOC monitoring, threat intelligence, vulnerability management, endpoint security, physical security operations, and incident response coordination.
</li><li><b>Meaningful Technical Challenges: </b>Respond to real-world cyber threats while continuously improving operational capabilities and resilience.
</li><li><b>Professional Growth: </b>Work with evolving technologies, modern detection platforms, and emerging cybersecurity threats in a fast-paced environment.
</li><li><b>Supportive Culture: </b>Collaborate with talented, mission-focused professionals committed to innovation, public service, and operational excellence.
</li></ul><p></p><p><b>WHY YOU'LL LOVE WORKING HERE:
</b></p><p>If you are seeking a culture that supports growth, fosters success, and allows you to play a central role in defending critical State systems and services, then MaineIT is where you need to be. Within MaineIT&rsquo;s Information Security Office, team members can expect:
</p><ul><li>One of the most generous hybrid work opportunities within Maine state government.
</li><li>A collaborative, fast-paced environment that values innovation and continuous improvement.
</li><li>Opportunities to lead meaningful cybersecurity initiatives with statewide impact.
</li><li>Support for career development, training, certifications, and advancement.
</li><li>Exposure to a broad range of cybersecurity disciplines and technologies.
</li><li>Competitive compensation, comprehensive benefits, and generous time off.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>Bachelor&rsquo;s degree in computer science, information technology, cybersecurity, or a related field, and
</li><li>A minimum of 5 years of experience in cybersecurity, information security, or security operations roles, with at least 3 years in a managerial or leadership capacity overseeing technical cybersecurity teams.
</li></ul><p></p><p><b>Preference will be given to those candidates with:
</b></p><ul><li>Certifications such as CISSP, GIAC, GCIA, GCIH, CISM, CEH, or similar credentials.
</li><li>Demonstrated experience leading security operations, incident response, threat detection, or cyber defense programs in an enterprise environment.
</li><li>Strong understanding of cybersecurity frameworks and standards including the National Institute of Standards and Technology (NIST) SP 800 series guidance.
</li><li>Experience working with SIEM platforms, endpoint security technologies, intrusion detection/prevention systems, vulnerability management platforms, cloud security monitoring capabilities, physical security operations capabilities, and enterprise platforms such as Microsoft Defender, Trellix, Splunk, Microsoft Sentinel, Rapid7, AppScan, or comparable technologies.
</li><li>Experience coordinating cybersecurity incidents, operational escalations, physical security-related security operations escalations, and cross-functional response efforts.
</li><li>Experience in cloud security operations, detection engineering, threat hunting, automation, public-sector cybersecurity environments, or physical security operations within an enterprise security operations program.
</li></ul><p></p><p><b>Preferred Competencies:
</b></p><ul><li><b>Capable: </b>Strong in cybersecurity operations, incident response, and enterprise threat detection.
</li><li><b>Receptive: </b>Builds trusted partnerships across technical teams, agencies, and business stakeholders.
</li><li><b>Adept: </b>Confident leading operational teams and managing high-pressure cybersecurity incidents.
</li><li><b>Versatile: </b>Balances operational priorities, technical depth, and strategic objectives in a fast-moving environment.
</li><li><b>Curious: </b>Continuously adapts to emerging threats, technologies, and evolving cybersecurity practices.
</li><li><b>Collaborative: </b>Encourages teamwork, mentorship, and operational excellence across diverse cybersecurity functions.
</li><li><b>Operationally Ready: </b>Understands the expectations of 24x7x365 monitoring, escalation, incident communication, after-action improvement, and integration of cyber and physical security operations.
</li></ul><p></p><div><p><b>APPLICATION INSTRUCTIONS:
</b></p></div><div><p>Please submit a cover letter along with a current resume and three (3) professional references .
</p></div><p></p><div><p>In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
</p></div><p></p><div><p><b>CONTACT INFORMATION: </b>For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov
</p></div><p></p><div><p><b><i>The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
</i></b></p></div><p></p><div><div><p><b>Benefits of working for the State of Maine:
</b></p></div><div><p>No matter where you work across Maine state government, you find employees who embody our state motto&mdash;&quot;Dirigo&quot; or &quot;I lead&quot;&mdash;as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
</p></div><div><ul><li><p><b>Work-Life Balance </b>&ndash; Rest is essential. Take time for yourself using <b>13 paid holidays, 12 days of sick leave, </b>and <b>3+ weeks of vacation leave </b>annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
</p></li></ul></div><div><ul><li><p><b>Health Insurance Coverage </b>&ndash; The State of Maine pays <b>85%-100% </b>of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State .
</p></li></ul></div><div><ul><li><p><b>Health Insurance Premium Credit </b>&ndash; Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .
</p></li></ul></div><div><ul><li><p><b>Dental Insurance </b>&ndash; The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
</p></li></ul></div><div><ul><li><p><b>Retirement Plan </b>&ndash; The State of Maine contributes 18.91 % of pay to the Maine Public Employees Retirement System ( MainePERS ), on behalf of the employee .
</p></li></ul></div><div><ul><li><p><b>Gym Membership Reimbursement </b>&ndash; Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
</p></li></ul></div><div><ul><li><p><b>Health and Dependent Care Flexible Spending Accounts </b>&ndash; Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
</p></li></ul></div><div><ul><li><p><b>Public Service Student Loan Forgiveness </b>&ndash; The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .
</p></li></ul></div><div><ul><li><p><b>Living Resources Program </b>&ndash; Navigate challenging work and life situations with our employee assistance program.
</p></li></ul></div><div><ul><li><p><b>Parental leave </b>is one of the most important benefits for any working parent. All employees who are welcoming a child&mdash;including fathers and adoptive parents&mdash;receive <b>forty-two (42) consecutive calendar days of fully paid parental leave </b>. Additional , unpaid leave may also be available, under the Family and Medical Leave Act .
</p></li></ul></div><div><ul><li><p><b>Voluntary Deferred Compensation </b>&ndash; Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.<br>
</p></li></ul></div><p></p><div><p>State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about <b>additional </b><b>wellness benefits </b>for State employees from the Office of Employee Health and Wellness .
</p></div><p></p><div><p>Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
</p></div><p></p><div><p><i>There's </i><i>a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants </i><i>demonstrate </i><i>job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
</i></p></div><p></p><div><p><i>As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
</i></p></div></div><p></p><div><p><i>If </i><i>you&rsquo;re </i><i>looking for a great next step, and want to feel good about what you do, </i><i>we&rsquo;d </i><i>love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
</i></p></div><p></p><div><p><b>Thinking about applying?
</b></p></div><div><p>Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you&rsquo;re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.<br>
</p></div><p></p><div><p>If you require a paper application, please download and print one HERE
</p></div><p></p><p>.
</p><p><b>If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.</b></p></div>

Public Service Manager II - Security Operations Center (SOC) Manager

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Job Duties</b></h2>
</div><div>Under direct supervision, performs the rigging up and down of Multiple Service line equipment and Job Safety Analysis (JSA) and safety meetings. Assembles and prepares equipment for installation and service. Assists in the running of a job. Maintains general housekeeping, cleanup, repair, and preparation of equipment for the next job. Performs pre/post job equipment inspections. Responsible for safe crane and rigging operations during the delivery of services in accordance with Customer's design and KPI's. Operates High Pressure fluid pump and coil tubing support equipment (flow back package). Performs hydrostatic testing on Blow Out Prevention Equipment (BOPE) and reels during pre/post job procedures including Preventative Maintenance (PM's). Mentors peers and trains Operator Assistants. Monitors well control parameters and calculations before and during job applications. Performs and completes preventative maintenance on all associated equipment. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. Consequences of error are easily measured and can be confined. Skills typically acquired through completion of high school diploma or similar education and typically 6 months experience. Licensure to drive commercial vehicles may be required. Product Service Line (PSL) specific equipment/job skills required. Must have completed essential math, red book and Coil Tubing I training. Must possess good interpersonal skills and the ability to communicate effectively with others. Basic reading comprehension and writing skills are required. Basic computer skills are required.</div>
</div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
</div></div></div><div></div><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p>
<p></p><p><b>Location</b></p>
<p>Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia</p>
<p></p><p><b>Job Details</b></p>
<p><b>Requisition Number:</b> 208341
<br>
<b>Experience Level: </b>Experienced Hire
<br>
<b>Job Family:</b> Operations
<br>
<b>Product Service Line: </b>Production Enhancement
<br>
<b>Full Time / Part Time: </b>Full-time</p>
<p><b>Additional Locations for this position:</b></p>
<p></p><p><b>Compensation Information</b>
<br>
Compensation is competitive and commensurate with experience.</p></div>

Service Operator I-PM

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