service operations manager

GAT Airline Ground Support

GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and continual improvement to join its team of aviation professionals . In joining our team, you will enjoy a competitive salary, great benefits, and a creative and energetic work environment.
 Classification: Full Time, Non-Exempt
 
Job Summary: 
Operations Manager Positions have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.
 Job Duties
 <ul>
<li>Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).</li>
<li>Must be able to conduct flight audits, station audits and "at risk" behavior audits.</li>
<li>Participate in monthly company safety conference calls.</li>
<li>Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.</li>
<li>Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.</li>
<li>Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.</li>
<li>Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.</li>
<li>Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.</li>
<li>Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.</li>
<li>Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.</li>
<li>Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.</li>
<li>Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.</li>
<li>Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.</li>
<li>Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.</li>
<li>Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.</li>
<li>Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.</li>
<li>Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.</li>
<li>Respond to and/or investigate concerns reported by customer's supervisory personnel.</li>
<li>Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.</li>
<li>Other duties as assigned</li>
</ul>
Requirements
 <ul>
<li>Strong understanding of Airline Customer Service Operation</li>
<li>Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.</li>
<li>4 year college degree in relevant field strongly preferred or equivalent experience</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, fluently speak, and understand the English language.</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Must be free of disqualifying crimes and able to pass a pre-employment drug test.</li>
<li>Must have reliable transportation and able to work weekends, holidays, and days off.</li>
<li>Other duties as assigned</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Customer Service - Operations Manager, Customer Experience

Premier Service

Field Operations Manager Premier Service &ndash; West Chicago Premier Service is seeking an experienced Field Operations Manager to lead and support our landscape and snow operations teams. This is a high-impact leadership role responsible for driving service quality, team performance, and operational efficiency across multiple crews. If you are a hands-on leader with strong landscaping knowledge and a passion for building high-performing teams, we want to hear from you. Position Overview The Field Operations Manager oversees daily field operations to ensure crews deliver high-quality service and client satisfaction. This role partners closely with the Branch Manager and Client Account Managers to manage labor, enforce safety standards, coordinate scheduling, and maintain operational excellence. Why Join Premier Service? We offer one of the most competitive compensation packages in the industry: Company Vehicle 401(k) with Company Match Weekly Pay Health Insurance Benefits Paid Vacation, Sick Time &amp; Holidays Year-Round Employment (Green + Snow Season) Key Responsibilities Crew Leadership &amp; Operations Build, train, and manage field crews during green and snow seasons Coordinate daily crew dispatch, schedules, and job assignments Ensure crews are properly equipped with materials and equipment Client Relations Communicate with clients to understand and meet service expectations Partner with Account Managers to resolve service requests and concerns Safety &amp; Compliance Enforce company safety standards and conduct weekly safety meetings Ensure compliance with all company policies and regulatory requirements Workforce &amp; Administrative Management Review and approve crew timesheets to meet payroll deadlines Implement and maintain standard operating procedures (SOPs) Monitor productivity, efficiency, and quality of work Qualifications 3+ years of experience managing landscape or field service crews Strong knowledge of landscape maintenance, lawn care, and horticulture Experience in snow operations is a plus Proven leadership and team development skills Strong communication, organization, and problem-solving abilities Valid Driver&rsquo;s License required (must meet insurability guidelines) Ability to work a flexible schedule, including seasonal weekend availability Physical Requirements Ability to walk job sites and work outdoors regularly Frequent standing, walking, and occasional lifting up to 50 lbs Ability to use a computer and mobile device for extended periods About Premier Service Premier Service is an award-winning, family-oriented company known for delivering exceptional landscape and snow services. We take pride in creating a workplace where employees are respected, supported, and given opportunities to grow.

Field Operations Manager - Landscaping Industry

Brookfield Asset Management

<div>Location
Brookfield Place New York - 225 Liberty Street, 8th Floor
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. 
 
Job Description
Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield&rsquo;s lines of business.
Position Summary:
The Manager, Recruitment Operations is responsible for leading and optimizing recruitment administration processes within a centralized HR Shared Services environment. This role ensures efficient, standardized, and compliant delivery of recruitment support services across the organization. The Manager oversees recruitment administration teams, manages operational processes, drives service excellence, and partners with HR, Talent Acquisition, and business stakeholders to deliver a seamless candidate and hiring manager experience.
The successful Manager will establish a stable foundation for high touch process execution within each of the supported tasks and administrative functions. The Manager will work closely with the Director, HR Operations, and cross-functional HR teams, as work alongside the other regional HRS managers on process improvement initiatives, new service offerings, vendor management and overall client satisfaction. The Manager will own, contribute, and coordinate projects/tasks with their HRS co-workers, 3rd party vendors, and other HR functional groups to ensure that all operational components are executed in a timely, cohesive, and compliant manner.
Responsibilities:
<ul><li>Lead and manage the recruitment operation function in Canada and US, ensuring efficient and high-quality service delivery.
</li><li>Oversee end-to-end recruitment administration processes including job postings, candidate communications, interview coordination, offer administration, and onboarding support.
</li><li>Ensure that standardized recruitment processes are implemented and maintained across regions or business units.
</li><li>Manage high-volume recruitment operations while maintaining service levels and candidate experience.
</li><li>Lead, mentor, and develop a team of recruitment coordinators and HR operations specialists.
</li><li>Establish service delivery standards, KPIs, and SLAs for recruitment administration services.
</li><li>Monitor team performance and implement continuous improvement initiatives.
</li><li>Promote customer-focused service culture within HR Shared Services.
</li><li>Identify opportunities to streamline recruitment processes, reduce manual work, and improve efficiency.
</li><li>Implement best practices in HR operations and shared services delivery.
</li><li>Drive automation and system utilization within HRIS, ATS, and recruitment tools.
</li><li>Lead operational improvement projects and process documentation initiatives.
</li><li>Partner with Talent Acquisition teams, HR Business Partners, and hiring managers to ensure smooth recruitment operations.
</li><li>Act as the escalation point for recruitment operations issues.
</li><li>Collaborate with HR leadership to align recruitment operations with broader HR strategies.
</li><li>Ensure recruitment processes comply with employment laws, internal policies, and data privacy regulations.
</li><li>Maintain accurate documentation and audit-ready recruitment records.
</li><li>Support governance and reporting requirements related to hiring activities.
</li><li>Track and analyze recruitment operational metrics such as SLA performance, and service quality.
</li><li>Provide operational reports and insights to HR and Talent Acquisition leadership.
</li><li>Use data to drive decision-making and improve recruitment service delivery.
</li></ul>Qualifications &amp; Experience Required:
<ul><li>BS or BA degree in business administration, or related technical field or equivalent experience is required.
</li><li>A minimum of 6 years administrative experience with a high-volume shared services environment (Workday experience is an asset)
</li><li>A minimum of 2 years&rsquo; management or equivalent experience
</li><li>Experience working in a global team
</li><li>Experience with a case management system (SolarWinds experience is an asset)
</li><li>Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook
</li></ul>Key Competencies / Behaviors Required:
<ul><li>Excellent written and verbal communication skills
</li><li>Demonstrates superior self-organization skills, able to manage multiple priorities without sacrificing quality
</li><li>Conscientious with a strong attention to accuracy and details
</li><li>Ability to generate trust, confidence, and credibility within technical and non-technical teams alike.
</li><li>Demonstrates excellent analytical and problem-solving skills
</li><li>Ability to demonstrate sound decision-making, considering team and organizational goals
</li></ul>This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.
Salary Range: $125,000 - $135,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.</div>

Manager, Recruitment Operations (Shared Services)

Infinity HR Consultancy

Senior Facility Manager &ndash; Kuwait (Local candidates only &ndash; Arab nationals preferred)We are looking for an experienced Operations Sr. Manager to lead operations and drive new business development in the Cleaning, Security, and Facilities Management sector in Kuwait. The role involves managing service operations, securing new contracts, handling tender processes, and building client relationships to support business growth.Requirements:<ul><li>10+ years of experience in Operations / FM / Cleaning / Security services</li><li>Proven experience in tendering and winning service contracts</li><li>Strong knowledge of the Kuwait / GCC market</li><li>Strong leadership and business development skills</li></ul>Location: Kuwait Local candidates only &ndash; Arab nationals preferredSend your CV to info@infinity-kwt.com/Whatsapp 66910981Job Type: Full-timePay: KD1,000.000 - KD2,500.000 per month

Senior Facility Manager (Cleaning, Security, and Facilities Management)

CarMax

<div>4018 - Carrollton - 115 Battey Street, Carrollton, Georgia, 30117
CarMax, the way your career should be!
Job Title
Front Line Manager in Training
Position Overview
At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.
Training includes learning the following:<ul><li>Roles and responsibilities of functional areas within Service Operations</li></ul><ul><li>End-to-end production process including inventory management, cosmetic and mechanical repair</li></ul><ul><li>Fundamental management skills of leaders at CarMax through our Management Development Program</li></ul>
Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.
Why CarMax?
At CarMax, we are the nation&rsquo;s largest retailer of used cars with stores from coast to coast, and we are still growing. We&rsquo;re rethinking the way people buy cars &ndash; and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you&rsquo;re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
Supports the Service Operations department by preparing new managers to lead teams across various functional areas. This role plays a critical part in ensuring operational excellence and leadership readiness across the store.
Role Responsibilities<ul><li>Ability to demonstrate learnings throughout the training program</li></ul><ul><li>Support the execution of store procedures and processes</li></ul><ul><li>Successfully complete the Management Development Program</li></ul>
Required Qualifications<ul><li>Work through and manage a team to achieve goals</li></ul><ul><li>Read, interpret and transcribe data in order to maintain accurate records</li></ul><ul><li>Demonstrate the ability to multi-task</li></ul><ul><li>Speak and listen effectively in working with customers/associates, both in person and over the phone</li></ul><ul><li>Demonstrate computer skills with a variety of common and proprietary software</li></ul><ul><li>Possess a valid Driver&rsquo;s License</li></ul><ul><li>Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions</li></ul><ul><li>Requires walking or standing for extended periods of time</li></ul><ul><li>Variety of work schedules with shifts that may include nights, weekends, and holidays</li></ul><ul><li>Occasional travel to other work locations</li></ul><ul><li>Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance</li></ul><ul><li>Wears CarMax clothing (acquired through the company store) at all times while working in the store</li></ul>
Preferred Qualifications<ul><li>3+ Years of experience as a Manager preferred</li></ul>
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation&rsquo;s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For&reg; and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change&mdash;sparking ideas, overcoming challenges, and shaping what&rsquo;s next. Join us in creating a better future&ndash; for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Front Line Manager

Infinite pl

<div>
 
 Infinite pl,
 
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 
 
 
 Infinite pl&rsquo;s
 
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 
 
 
 "We're not just players; we're game-changers."
 
 
 
 Job Summary:
 
 
 
 <ul>
 <li>
 We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
 
 
 
 
 
 </li>
 </ul>
 
 Key Objectives:
 
 
 
 <ul>
 <li>
 Oversee stable operations for the platform with 99.99% availability
 </li>
 <li>
 Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
 </li>
 <li>
 Ensure SLA / SLO compliance, operational readiness, and performance reporting
 </li>
 <li>
 Maintain strong security posture and ensure adherence to applicable compliance requirements
 
 
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 1) Service Operations Leadership
 </li>
 <li>
 Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
 </li>
 <li>
 maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
 </li>
 <li>
 Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
 </li>
 <li>
 2) ITSM Process Ownership &amp; Compliance
 </li>
 <li>
 Own and enforce ITSM processes end-to-end
 </li>
 <li>
 Audit operational adherence and drive corrective actions for non-compliance
 </li>
 <li>
 3) SLA, Availability, and Reliability Management
 </li>
 <li>
 Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
 </li>
 <li>
 Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
 </li>
 <li>
 Lead post-incident reviews and drive measurable improvements
 </li>
 <li>
 4) Security &amp; Compliance, Partner with security teams to ensure:
 </li>
 <li>
 Timely patching and remediation
 </li>
 <li>
 Secure configuration baselines
 </li>
 <li>
 Audit readiness and evidence collection
 </li>
 <li>
 Incident response alignment and reporting
 </li>
 <li>
 Enforce least privilege access and periodic access reviews
 </li>
 <li>
 5) Monitoring, Observability, and Operational Tooling
 </li>
 <li>
 Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
 </li>
 <li>
 Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
 </li>
 <li>
 6) Stakeholder &amp; Vendor Management
 </li>
 <li>
 Act as the primary operations interface for internal stakeholders and external partners/vendors
 </li>
 <li>
 Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
 </li>
 <li>
 Provide clear operational communications during incidents and planned maintenance
 </li>
 <li>
 7) Reporting &amp; Governance
 </li>
 <li>
 Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
 </li>
 <li>
 Maintain an operational risk register and ensure mitigation plans are executed
 </li>
 <li>
 Present service health and improvement plans to leadership
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
 </li>
 <li>
 5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
 </li>
 <li>
 Strong hands-on understanding of operating high-availability platforms (24/7 environments)
 </li>
 <li>
 Proven experience implementing and running ITSM processes in production (ITIL-aligned)
 
 
 
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills:
 
 
 
 <ul>
 <li>
 Deep understanding of incident/problem/change management, operational readiness, and service governance
 </li>
 <li>
 Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
 </li>
 <li>
 Ability to define, track, and improve operational KPIs and reliability metrics
 </li>
 <li>
 Strong stakeholder management, structured communication, and decision-making under pressure
 
 
 
 
 
 </li>
 </ul>
 
 Preferred Certifications:
 
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
 </li>
 <li>
 ISO 27001 awareness/certification or security-related certifications
 </li>
 <li>
 Cloud certifications (GCP) is a plus
 
 
 
 
 
 </li>
 </ul>
 
 Working Model:
 
 
 
 <ul>
 <li>
 Full-time, includes on-call leadership and participation in major incident bridges as required
 
 
 
 
 
 </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
 
 
 Let's disrupt logistics together and explore infinite opportunities!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Manager

<div><div>Infinite pl, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.</div><div>
&quot;We're not just players; we're game-changers.&quot;</div> 
<div></div>
<h3 class="jobSectionHeader">
Job Summary:</h3><ul><li>
We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders.</li></ul><h3 class="jobSectionHeader">
Key Objectives:</h3><ul><li>
Oversee stable operations for the platform with 99.99% availability.</li><li>
Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB).</li><li>
Ensure SLA / SLO compliance, operational readiness, and performance reporting.</li><li>
Maintain strong security posture and ensure adherence to applicable compliance requirements.</li></ul><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
1) Service Operations Leadership</li><li>
Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services.</li><li>
maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans.</li><li>
Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events.</li><li>
2) ITSM Process Ownership &amp; Compliance</li><li>
Own and enforce ITSM processes end-to-end.</li><li>
Audit operational adherence and drive corrective actions for non-compliance.</li><li>
3) SLA, Availability, and Reliability Management</li><li>
Ensure continuous tracking and achievement (availability, response time, resolution time, performance).</li><li>
Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning.</li><li>
Lead post-incident reviews and drive measurable improvements.</li><li>
4) Security &amp; Compliance, Partner with security teams to ensure:</li><li>
Timely patching and remediation</li><li>
Secure configuration baselines</li><li>
Audit readiness and evidence collection</li><li>
Incident response alignment and reporting</li><li>
Enforce least privilege access and periodic access reviews.</li><li>
5) Monitoring, Observability, and Operational Tooling</li><li>
Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events.</li><li>
Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management).</li><li>
6) Stakeholder &amp; Vendor Management</li><li>
Act as the primary operations interface for internal stakeholders and external partners/vendors.</li><li>
Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements.</li><li>
Provide clear operational communications during incidents and planned maintenance.</li><li>
7) Reporting &amp; Governance</li><li>
Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions.</li><li>
Maintain an operational risk register and ensure mitigation plans are executed.</li><li>
Present service health and improvement plans to leadership.</li></ul><h3 class="jobSectionHeader">
Required Qualifications:</h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience.</li><li>
5+ years in IT operations / production support roles, with 2+ years leading teams for critical services.</li><li>
Strong hands-on understanding of operating high-availability platforms (24/7 environments).</li><li>
Proven experience implementing and running ITSM processes in production (ITIL-aligned).</li></ul><h3 class="jobSectionHeader">
Technical &amp; Professional Skills:</h3><ul><li>
Deep understanding of incident/problem/change management, operational readiness, and service governance.</li><li>
Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred.</li><li>
Ability to define, track, and improve operational KPIs and reliability metrics.</li><li>
Strong stakeholder management, structured communication, and decision-making under pressure.</li></ul><h3 class="jobSectionHeader">
Preferred Certifications:</h3><ul><li>
ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)</li><li>
ISO 27001 awareness/certification or security-related certifications</li><li>
Cloud certifications (GCP) is a plus</li></ul><h3 class="jobSectionHeader">
Working Model:</h3><ul><li>
Full-time, includes on-call leadership and participation in major incident bridges as required.</li></ul><div>
Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Search 10000+ Service operations manager jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 service operations manager jobs Near Me

Customer Service - Operations Manager, Customer Experience

Field Operations Manager - Landscaping Industry

Manager, Recruitment Operations (Shared Services)

Senior Facility Manager (Cleaning, Security, and Facilities Management)

Front Line Manager

Operations Manager

Operations Manager