service operations manager

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Sodexo

<div>Role Overview:
Sodexo is seeking a skilled Multi Service Operations Manager to support a manufacturing client in Iowa City, Iowa. In this role, you will oversee the daily planning, scheduling, and coordination of preventative maintenance, repairs, and facility projects at a large manufacturing facility. The ideal candidate will bring strong expertise in facilities and budget management, critical systems, hard and soft services, and vendor oversight. We're looking for a proven leader with experience managing high-performing teams and fostering a culture of safety, collaboration, operational excellence, and client satisfaction.<div> 
Corporate Services</div><div>
Sodexo provides our corporate service partners with a diverse range of food services and integrated facilities management possibilities. From restaurants to delivery options, to streamlined operations and cutting-edge technology, Sodexo creates a safe, vibrant, and eco-friendly workplace.</div>
What You'll Do:
<ul><li>Oversee preventative, proactive, and reactive maintenance across mechanical, electrical, plumbing, and critical systems, utilizing skilled contracted teams.</li><li>
Administer and optimize the CMMS work order system to track maintenance tasks, improve workflow, and ensure timely completion.</li><li>
Supervise vendor contracts and relationships, ensuring quality service delivery and adherence to agreed-upon terms and performance standards.</li><li>
Manage the operations and maintenance budget, including forecasting, tracking expenses, and identifying cost-saving opportunities.</li><li>
Ensure compliance with all applicable local, state, and federal regulations, including safety and environmental standards.</li><li>
Promote a safe work environment through regular audits, safety training, and consistent communication, while monitoring contractor performance and conducting evaluations.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>Proven track record of effective facilities management with measurable results and accomplishments</li><li>
3 years of maintenance management experience, ideally within a corporate or manufacturing setting</li><li>
Solid technical understanding of mechanical, electrical, plumbing, and HVAC systems</li><li>
Experience managing contracts and vendors and ensuring quality service delivery</li><li>
Strong business and financial acumen, with the ability to manage budgets and drive operational efficiency</li><li>
Excellent leadership, communication, and customer service skills with a focus on team development and relationship building</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Bachelor&rsquo;s Degree or equivalent experience 
Minimum Management Experience - 5 years
 
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services</div></div>

Operations Manager 2, Multi-Service

Miral Experiences

<div>
 
 
 Join Us at Miral Experiences
 
 
 
 At
 
 Miral Experiences
 
 , we don&rsquo;t just create jobs &mdash; we create
 
 extraordinary moments
 
 . As part of the visionary
 
 Miral Group
 
 , we bring to life some of the world&rsquo;s most iconic attractions, including
 
 Ferrari World Abu Dhabi
 
 ,
 
 Warner Bros. World Abu Dhabi
 
 ,
 
 Yas Waterworld
 
 , and
 
 SeaWorld Yas Island
 
 .
 
 
 We are passionate about delivering
 
 unforgettable guest experiences
 
 and shaping the future of leisure and entertainment in the United Arab Emirates. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.
 
 
 If you're looking to be part of something bigger &mdash; where your work directly contributes to
 
 memorable experiences for millions
 
 &mdash; then
 
 Miral Experiences is the place for you
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 Are you passionate about operational excellence, customer service, and fashion-related logistics? We are seeking a
 
 Uniform Services Assistant Manager
 
 to lead the day-to-day operations of our uniform services. This role ensures readiness across all work areas, supports internal customers, and enhances the colleague experience through efficient service delivery.
 
 
 You will manage the full lifecycle of uniforms&mdash;from inbound and inventory to outbound operations&mdash;while fostering a safe, detail-oriented, and service-driven environment.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Lead and supervise on-site contractor teams, promoting a positive and safe work culture
 </li>
 <li>
 Oversee uniform distribution, tailoring, laundry, and inventory operations
 </li>
 <li>
 Maintain SOPs, task schedules, and ensure compliance with safety and service standards
 </li>
 <li>
 Manage inventory levels, replenishment, and waste reduction strategies
 </li>
 <li>
 Respond to colleague feedback and continuously improve service delivery
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 High School Diploma and Professional Certification in a related field.
 </li>
 <li>
 Minimum 3 years in a leadership role within a customer-service environment.
 </li>
 <li>
 Hands-on experience in uniform operations.
 </li>
 <li>
 Strong command of English (verbal and written).
 </li>
 <li>
 Proficiency in Microsoft 365 and ERP systems.
 </li>
 </ul>
 
 
 Desirable:
 
 
 <ul>
 <li>
 Degree or certification in Fashion Retail, Fashion Merchandising, or Garment Technology.
 </li>
 <li>
 5 years in textile-related fields (retail apparel, wholesale).
 </li>
 <li>
 Training in HSE, HACCP, Lean Six Sigma, or Project Management.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 We&rsquo;re looking for someone with:
 
 <ul>
 <li>
 A background in
 
 fashion retail or wholesale
 
 operations.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 A proactive mindset with attention to detail.
 </li>
 <li>
 The ability to work independently and manage multiple tasks.
 </li>
 <li>
 A passion for service excellence and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued &mdash; we&rsquo;d love to hear from you.
 
 Apply now
 
 and take the next step in your career with
 
 Miral Experiences
 
 &mdash; where your work helps shape unforgettable moments every day.
 
</div>

Assistant Operations Manager - Uniform Services

Hcm International

Job Title: Assistant Manager &ndash; Customer Service OperationsLocation: Gujranwala &ndash; Service Branch Reports To: Branch Manager &ndash; ServiceJob PurposeWe are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.Key Responsibilities<ul><li>Supervise daily operations and performance of the Authorized Workshop (AWS).</li><li>Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.</li><li>Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.</li><li>Develop and maintain strong relationships with dealers and franchises to support business growth.</li><li>Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).</li><li>Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.</li><li>Manage daily collections, reconciliations, and deposits, and report to Branch Manager.</li><li>Ensure employees follow SOPs, KPIs, and health &amp; safety protocols.</li><li>Support and guide service staff to achieve operational efficiency and customer satisfaction.</li></ul>Education &amp; Experience<ul><li>graduate Engineer (Industrial, Mechanical, or Electrical).</li><li>1&ndash;2 years of relevant experience in service operations, technical support, or customer service.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and leadership skills.</li><li>Excellent complaint handling and customer service tactics.</li><li>Technical knowledge of home appliances and service operations.</li><li>Ability to manage functional operations effectively.</li><li>Strong problem-solving and analytical skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Manager – Customer Service Operations

Porta Kleen

<div>Overview:
The Operations Manager is a critical leadership role focused on driving operational excellence across Porta Kleen&rsquo;s service lines. This position ensures the successful execution of daily operations, enhances workforce and resource efficiency, and upholds the highest standards of safety and customer service to meet both financial and strategic company goals. 
What you&rsquo;ll do as an Operations Manager at Porta Kleen:<ul><li>
Lead daily operations, including logistics, equipment management, and staffing.</li><li>
Ensure compliance with all safety standards, DOT regulations, and company policies.</li><li>
Recruit, train, and evaluate team members; manage performance and development plans.</li><li>
Analyze operational data and implement strategies to improve productivity and service delivery.</li><li>
Oversee fleet maintenance and inventory management to minimize downtime.</li><li>
Resolve customer concerns with professionalism and urgency.</li><li>
Conduct safety meetings and foster a culture rooted in health and safety.</li><li>
Coordinate staffing and resource allocation for scheduled work, events, and emergencies.</li><li>
May be required to run routes, deliveries, and events as needed.
</li><li>Develop and maintain SOPs that drive operational consistency and efficiency.</li><li>
Collaborate with internal departments such as Sales and Procurement to ensure job execution aligns with expectations.</li><li>
Contribute to strategic planning and budgeting to align operations with company objectives.</li></ul> 
What you&rsquo;ll need:<ul><li>
2-5 years of experience in operations, fleet, or logistics management.</li><li>
Familiarity of OSHA, DOT, and environmental compliance.</li><li>
Experience in Microsoft Office Suite and operational software.</li><li>
Demonstrated ability to lead in a dynamic, fast-paced environment.</li><li>
Strong analytical, decision-making, and interpersonal communication skills.</li><li>
Flexibility to travel and work outside traditional hours as needed.</li></ul> 
Why you'll enjoy working at Porta Kleen:
At Porta Kleen, you&rsquo;ll be part of a team that values Respect, Innovation, Teamwork, Excellence, and Stewardship (RITES) while delivering a premier service experience through safe and innovative solutions. We invest in our employees with competitive benefits, including medical, dental, vision, paid time off, advancement opportunities, and a 401(k) with company matching&mdash;plus a generous $2,000 referral bonus. If you're looking for a workplace where your contributions are valued, your growth is supported, and you can make a real impact, Porta Kleen is the place for you!</div>

Sanitation Operations Manager

Johnson Controls Arabia

<div>
 
 We are seeking an experienced Aftermarket Services Manager to lead and elevate our maintenance and service operations across Egypt. The ideal candidate will be an accomplished professional in the HVAC industry, with a proven track record in aftermarket services and a strong commitment to customer satisfaction and operational excellence. This role is integral to ensuring the highest standards of service delivery and continuous improvement within our organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute robust aftermarket strategies to maximize service quality and enhance customer retention.
 </li>
 <li>
 Oversee all HVAC maintenance operations, including warranty management and timely resolution of service issues.
 </li>
 <li>
 Lead, mentor, and motivate a team of skilled service technicians and support staff.
 </li>
 <li>
 Collaborate with suppliers and vendors to ensure timely procurement of parts and technical support.
 </li>
 <li>
 Ensure full compliance with Egyptian regulations and international HVAC standards.
 </li>
 <li>
 Continuously monitor service KPIs, analyze performance data, and present comprehensive reports to senior management.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering or HVAC Technology; MBA is an advantage.
 </li>
 <li>
 Minimum of 10 years&rsquo; experience in HVAC aftermarket services or technical operations.
 </li>
 <li>
 Demonstrated leadership abilities and exceptional communication skills.
 </li>
 <li>
 Advanced proficiency in CRM/ERP systems and service analytics.
 </li>
 <li>
 Fluent in both English and Arabic.
 </li>
 </ul>
 
 
</div>

Aftermarket Manager

Arpatech (Pvt.) Ltd

We are seeking a Service Delivery Manager / Key Account Manager to manage international corporate clients, ensuring smooth operations, SLA compliance, and strong customer relationships. The role requires close coordination with internal teams, OEMs, and procurement stakeholders, along with data analysis and catalog management.Role and Responsibilities:<ul><li>Build and maintain strong relationships with client stakeholders.</li><li>Ensure all Service Level Agreements (SLAs) are met; analyze and report breaches with corrective actions.</li><li>Conduct risk analysis across customer operations and recommend solutions.</li><li>Prepare and deliver quarterly/semi-annual business reviews with clients.</li><li>Coordinate with procurement teams, OEMs, and manufacturers to fulfill client requirements.</li><li>Manage catalog updates (pricing, product specifications, EOL products) and design customer-specific catalogs globally/regionally.</li><li>Drive customer requirements internally across operations, catalog, and supply chain teams. Identify and share new sales opportunities with the commercial team.</li><li>Generate and present reports from customer data (monthly, quarterly, yearly).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree required; MBA is a plus.</li><li>3+ years&rsquo; experience in Customer Service, Account Management, or Service Delivery. Experience in the IT Hardware industry and handling international clients is preferred. Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to work under pressure with a proactive, problem-solving mindset.</li><li>Flexible to work in 3:00 PM &ndash; 12:00 AM PKT (Mon&ndash;Fri) shift</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager

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