service operations specialist

SITA

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 WELCOME TO SITA
 <br/>
 <br/>
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 <br/>
 <br/>
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 <strong>
  Great Place to Work
 </strong>
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 <br/>
 <br/>
 Are you ready to love your job?
 <br/>
 <br/>
 The adventure begins right here, with you, at SITA.
 <br/>
 <br/>
 <strong>
  About The Role &amp; Team
  <br/>
  <br/>
 </strong>
 To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 Handle complex incident management.
 <br/>
 <br/>
 Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes. Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, and ensure adherence to SLAs.
 <br/>
 <br/>
 Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
 <br/>
 <br/>
 Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
 <br/>
 <br/>
 Collaborate with technical teams to address product-related service issues and recommend improvements.
 <br/>
 <br/>
 Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams on findings and root causes to implement solutions.
 <br/>
 <br/>
 Ensure documentation is up-to-date for all operational processes, incidents, and service management workflows. Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.
 <br/>
 <br/>
 Required to work in rotating shifts to support customers 24*7.
 <br/>
 <br/>
 Deploy changes as and when needed or based on business requirements.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 WHO YOU ARE
 <br/>
 <br/>
 Minimum 3&ndash;5 years&rsquo; experience in the network (LAN, Wireless, WAN, and SD-WAN) and/or application/system support domain. Must have dealt directly with external customers and delivered according to SLAs.
 <br/>
 <br/>
 Minimum 2&ndash;3 years&rsquo; experience in ACM domain where applicable.
 <br/>
 <br/>
 <strong>
  Experience with Linux systems and Microsoft Azure cloud environments
 </strong>
 , including basic administration, troubleshooting, and support within operational and incident management contexts.
 <br/>
 <br/>
 <strong>
  Airline Experience And/or ATI Know-how.
  <br/>
  <br/>
 </strong>
 KNOWLEDGE &amp; SKILLS
 <br/>
 <br/>
 Functional Skills: Communication, Coordination, Time Management, Problem Solving, Product and Portfolio Management, Incident Management, Problem Management, and Change Management
 <br/>
 <br/>
 Technical Skills: ServiceNow Administration, Operations Monitoring and Diagnostics, Automation and AI, Technical Expertise of Products/Services
 <br/>
 <br/>
 <strong>
  Education &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Educational Background: Degree or equivalent in Computer Science
 <br/>
 <br/>
 Qualifications: Electronic Engineering or equivalent, Telecommunications in-country degree qualification
 <br/>
 <br/>
 Recognized industry certifications such as CCNP, SD-WAN, PCNSE, VCP, AZ-900/700, AIX Advanced, Scripting certification (Terraform/Ansible)
 <br/>
 <br/>
 ITIL Foundation Certificate
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 <br/>
 <br/>
 🏡
 <strong>
  Flex Week:
 </strong>
 Work from home up to 2 days/week (depending on your team's needs)
 <br/>
 <br/>
 ⏰
 <strong>
  Flex Day:
 </strong>
 Make your workday suit your life and plans.
 <br/>
 <br/>
 🌎
 <strong>
  Flex-Location:
 </strong>
 Take up to 30 days a year to work from any location in the world.
 <br/>
 <br/>
 🌿
 <strong>
  Employee Wellbeing:
 </strong>
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 <br/>
 <br/>
 🚀
 <strong>
  Professional Development:
 </strong>
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 <strong>
  LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 </strong>
 and
 <strong>
  Airport Council International
 </strong>
 -available to all employees-to specialized solutions like
 <strong>
  Pluralsight
 </strong>
 for technology upskilling,
 <strong>
  Harvard Business Publishing
 </strong>
 for people leadership,
 <strong>
  Stanford
 </strong>
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 <br/>
 <br/>
 🙌
 <strong>
  Competitive Benefits:
 </strong>
 Competitive benefits that make sense with both your local market and employment status.
 <br/>
 <br/>
 <em>
  SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 </em>
</div>


Senior Service Operations Specialist (Linux & Azure Experience)

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><div>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures</div><h2 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h2><p>
Handle complex incident management.</p><p>
Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes. Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, and ensure adherence to SLAs.</p><p>
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.</p><p>
Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.</p><p>
Collaborate with technical teams to address product-related service issues and recommend improvements.</p><p>
Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams on findings and root causes to implement solutions.</p><p>
Ensure documentation is up-to-date for all operational processes, incidents, and service management workflows. Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.</p><p>
Required to work in rotating shifts to support customers 24*7.</p><p>
Deploy changes as and when needed or based on business requirements.</p>
Qualifications:
<h2 class="jobSectionHeader"><b>WHO YOU ARE</b></h2><p>
Minimum 3&ndash;5 years&rsquo; experience in the network (LAN, Wireless, WAN, and SD-WAN) and/or application/system support domain. Must have dealt directly with external customers and delivered according to SLAs.</p><p>
Minimum 2&ndash;3 years&rsquo; experience in ACM domain where applicable.<br>
<b>Experience with Linux systems and Microsoft Azure cloud environments</b>, including basic administration, troubleshooting, and support within operational and incident management contexts.</p><p>
Airline experience and/or ATI know-how.</p><h2 class="jobSectionHeader"><b>
KNOWLEDGE &amp; SKILLS</b></h2><p>
Functional Skills: Communication, Coordination, Time Management, Problem Solving, Product and Portfolio Management, Incident Management, Problem Management, and Change Management</p><p>
Technical Skills: ServiceNow Administration, Operations Monitoring and Diagnostics, Automation and AI, Technical Expertise of Products/Services</p><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><p>
Educational Background: Degree or equivalent in Computer Science</p><p>
Qualifications: Electronic Engineering or equivalent, Telecommunications in-country degree qualification</p><p>
Recognized industry certifications such as CCNP, SD-WAN, PCNSE, VCP, AZ-900/700, AIX Advanced, Scripting certification (Terraform/Ansible)</p><p>
ITIL Foundation Certificate</p><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p><b>TCS Hyderabad Hiring for Customer Data Specialist</b></p>
<p>
Role:<b> Customer Data Specialist</b></p>
<p>
Experience:<b> 5-8 Years</b></p>
<p>
Job Location: <b>Hyderabad</b></p>
<p><b>
Eligibility:</b></p>
<ul><li>Minimum 15 years of regular, full-time education (10 + 2 + 3)</li></ul>
<ul><li>Should be flexible with night shifts &amp; rotation shifts</li></ul>
<p><b>
Required Skills</b></p>
<ul><li>SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.</li></ul>
<ul><li>SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.</li></ul>
<ul><li>Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.</li></ul>
<ul><li>Expertise in service order lifecycle management, including master data configuration.</li></ul>
<ul><li>Analytical skills to evaluate ATP, IB accuracy, and service readiness.</li></ul>
<ul><li>Effective coordination with service, logistics, and technical teams.</li></ul>
<ul><li>High attention to detail in system configuration and master data governance.</li></ul>
<p><b>
Key Responsibilities</b></p>
<ul><li><b> </b>Own and ensure end-to-end accuracy of service master data across SAP and SMAX.</li></ul>
<ul><li>Act as a key operational support for service contracts, Installed Base, and work order management.</li></ul>
<ul><li>Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.</li></ul>
<ul><li>Proactively identify and address gaps in service setup, parts readiness, and system configuration.</li></ul>
<ul><li>Support continuous improvement through process standardization, system enhancements, and data audits.</li></ul>
<ul><li>Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.</li></ul>
<ul><li>Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.</li></ul>
<ul><li>Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.</li></ul>
<ul><li>Willingness to work in US shift timings</li></ul>
<ul><li>Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.</li></ul>
<ul><li>Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.</li></ul>
<ul><li>Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.</li></ul>
<ul><li>Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.</li></ul>
<ul><li>Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.</li></ul>
<ul><li>Perform New IB setup along with SAP /SMAX location configuration.</li></ul>
<ul><li>Conduct ATP (Available-to-Promise) checks to support service and parts availability.</li></ul>
<ul><li>Manage SW version updates and related system configuration changes.</li></ul>
<ul><li>Ensure accuracy and governance of SMAX part setup and service-related master data.</li></ul>
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>404304</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management | Supply Chain</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

Mondelēz International

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Are You Ready to Make It Happen at Mondel&emacr;z International?
  <br/>
  <br/>
 </strong>
 <strong>
  Join our Mission to Lead the Future of Snacking. Make It Matter.
  <br/>
  <br/>
 </strong>
 You are a specialist in a process, workstream or area in Mondel&emacr;z International Digital Services, working to support impeccable service operations.
 <br/>
 <br/>
 <strong>
  How You Will Contribute
  <br/>
  <br/>
 </strong>
 You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel&emacr;z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
 <br/>
 <br/>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
 <br/>
 <br/>
 <ul>
  <li>
   Your specific process area
  </li>
  <li>
   Working in a shared service organization
  </li>
  <li>
   Being a good team player and influencing others
  </li>
  <li>
   Process design and mapping, and business requirement gathering experience
  </li>
  <li>
   Communicating effectively, applying interpersonal skills and taking initiative
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 No Relocation support available
 <br/>
 <br/>
 <strong>
  Business Unit Summary
  <br/>
  <br/>
 </strong>
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 <br/>
 <br/>
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 <strong>
  Job Type
  <br/>
  <br/>
 </strong>
 Regular
 <br/>
 <br/>
 Service Operations (Delivery)
 <br/>
 <br/>
 Global Business Services
</div>


Junior Finance Analyst

<p></p><div><div><p>Job Description</p><p></p><p><b>
Are You Ready to Make It Happen at Mondelēz International?</b></p><p></p><p><b>
Join our Mission to Lead the Future of Snacking. Make It Matter.</b></p><p></p><p>
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.</p><p></p><p><b>
How you will contribute</b></p><p></p><p>
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.</p><p></p><p><b>
What you will bring</b></p><p></p><p>
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:</p><ul><li>
Your specific process area</li><li>
Working in a shared service organization</li><li>
Being a good team player and influencing others</li><li>
Process design and mapping, and business requirement gathering experience</li><li>
Communicating effectively, applying interpersonal skills and taking initiative</li></ul><p></p>
No Relocation support available<p></p><p>
Business Unit Summary</p><p></p><div>
Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.</div><p></p><p>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p>
Job Type</p><p></p>
Regular<p></p>
Service Operations (Delivery)<p></p>
Global Business Services</div></div><p></p>

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><h2 class="jobSectionHeader"><b>
ABOUT THE ROLE &amp; TEAM</b></h2><p>
The <b>Senior Specialist &ndash; Service Operations</b> is a highly experienced operational engineer within <b>PSO PAX</b>, responsible for <b>end‑to‑end technical ownership</b>, <b>advanced troubleshooting</b>, and <b>operational excellence</b> across mission‑critical passenger processing systems.</p><p>
This role goes beyond execution of SOPs. Senior Specialists act as <b>technical anchors</b> within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with <b>SRE, Engineering, and Field Operations</b> to improve system reliability and reduce operational risk.</p><h2 class="jobSectionHeader"><b>
WHAT YOU WILL DO</b></h2><h3 class="jobSectionHeader"><b>
Advanced Operational Ownership</b></h3><ul><li>
Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).</li><li>
Act as <b>technical lead</b> during Major Incidents (P1/P2), driving investigation, coordination, and recovery.</li><li>
Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.</li><li>
Proactively identify operational risks and stability gaps based on incident trends and telemetry.</li></ul><h3 class="jobSectionHeader"><b>
Deep Application &amp; System Troubleshooting</b></h3><ul><li>
Perform advanced root cause analysis across:<ul><li>
Application stacks</li><li>
Middleware and integrations</li><li>
Backend services and databases</li><li>
Hardware interfaces and external airport systems</li></ul></li><li>
Own the <b>end‑to‑end technical narrative</b> of incidents and problems (what failed, why, how it propagates).</li><li>
Support and sometimes lead <b>post‑incident reviews</b>, ensuring clear corrective and preventive actions.</li><li>
Serve as escalation point for Specialists during complex or ambiguous technical issues.</li></ul><h3 class="jobSectionHeader"><b>
Automation, Scripting &amp; Reliability Engineering</b></h3><ul><li>
Design and maintain <b>production‑grade automation</b> using PowerShell (primary) and Python (preferred).</li><li>
Lead automation initiatives such as:<ul><li>
Proactive health checks</li><li>
Self‑healing workflows</li><li>
Noise reduction and false‑alert elimination</li></ul></li><li>
Partner with SRE teams to translate operational pain points into automation or platform improvements.</li><li>
Review and improve scripts created by Specialists to ensure quality, safety, and reusability.</li></ul><h3 class="jobSectionHeader"><b>
Operational Excellence &amp; Continuous Improvement</b></h3><ul><li>
Own or co‑own <b>Problem Records</b> for recurring or systemic issues.</li><li>
Drive SOP, runbook, and knowledge base improvements with a focus on:<ul><li>
Clarity</li><li>
Reusability</li><li>
Shift‑left enablement</li></ul></li><li>
Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.</li><li>
Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.</li></ul><h3 class="jobSectionHeader"><b>
Coaching, Mentorship &amp; Leadership</b></h3><ul><li>
Mentor and coach Service Operations Specialists:<ul><li>
Troubleshooting approach</li><li>
Log analysis</li><li>
Incident documentation quality</li></ul></li><li>
Act as a role model for operational discipline, ownership, and technical rigor.</li><li>
Support Service Operations Managers with technical insight, risk assessment, and decision support.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>WHO YOU ARE</b></h2><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li>
5+ years of experience in:
</li><li><ul><li>Service operations</li><li>
Application support</li><li>
Systems or platform operations</li></ul></li><li>
Strong scripting expertise:
</li><li><ul><li><b>PowerShell (expert)</b></li><li>
Python (strongly preferred)</li></ul></li><li>
Deep understanding of:
</li><li><ul><li>Distributed application architectures</li><li>
API‑based integrations</li><li>
Windows‑based environments (Linux beneficial)</li></ul></li><li>
Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).</li></ul><h3 class="jobSectionHeader"><b>
Operational &amp; Leadership Mindset</b></h3><ul><li>
Proven ability to lead complex troubleshooting efforts under pressure.</li><li>
Strong ITIL knowledge with practical application in Major Incident and Problem Management.</li><li>
Ability to balance <b>short‑term recovery</b> with <b>long‑term reliability improvements</b>.</li><li>
High standards for documentation, automation quality, and operational consistency.</li></ul><h3 class="jobSectionHeader"><b>
Behavioral &amp; Soft Skills</b></h3><ul><li>
Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.</li><li>
Ownership‑driven, proactive, and improvement‑oriented.</li><li>
Trusted technical advisor within Service Operations and across PSO PAX.</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION &amp; QUALIFICATIONS</b></h2><div>
Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate</div><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

Lumi | لومي

<div>
 <p>
  About:
 </p>
 <p>
  We are looking for a proactive and detail-oriented Operations Control Officer to act as the central control point for operational requests, ensuring efficient ticket handling, SLA adherence, and seamless coordination across the Call Center, branches, and internal departments, while driving service excellence and continuous improvement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Manage all operational and back-office tickets (internal and external), ensuring timely resolution within SLAs.
  </li>
  <li>
   Act as the central control point for requests by validating, redirecting, or escalating when required.
  </li>
  <li>
   Handle customer complaints and escalations across non-call channels, ensuring proper resolution and documentation.
  </li>
  <li>
   Coordinate with branches, IT, and internal teams to ensure smooth and efficient service delivery.
  </li>
  <li>
   Monitor SLA performance and identify bottlenecks or delays in ticket handling.
  </li>
  <li>
   Prepare daily and weekly reports, analyzing trends and highlighting recurring issues.
  </li>
  <li>
   Provide actionable insights and recommendations to improve operational performance.
  </li>
  <li>
   Identify workflow inefficiencies and support process improvement and automation initiatives.
  </li>
  <li>
   Ensure quality, accuracy, and compliance with internal policies and procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   3&ndash;6 years of experience in Customer Service or operations.
  </li>
  <li>
   English Language.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Sr. Operation Support Officer

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