service operator

Verisk

<div>The Service Operator I is expected to be receptive to Continuous Improvement initiatives and start to contribute their own ideas for improving the Service. They should be able to identify tickets that have not lead to customer success and raise them in team meetings or escalate them.</div>
 <div>Service Request Processing
o Understand our Service Operations processes
o Identify that a ticket is a request for a particular process
o Carry out the process accurately
o Deal with most process deviations and escalate when unable to
<ul><li>Defining, creating and implementing new Service Requests
</li></ul>o Communicate with wider team members about new Service Operations Processes and help to document and standardise them such that they can be routinely handled by any Service Operator
o With support from the team, analyse and document new processes
o Help improve and suggest ideas for existing Service Requests, including assisting with Service Request automations
<ul><li>Identification of Service Operation Processes
</li></ul>o Build relationships with wider team and start to understand opportunities to bring Service Requests into Servicing Team
<ul><li>Other general responsibilities
</li></ul>o Have an awareness of &amp; be proficient in executing and adhering to department processes in which training has been supplied
o Working within a team environment &ndash; helping colleagues to achieve team goals
o Through IT Service Management tooling to collect information relating to client requirements pertaining to service requests
o Undertake administrative tasks needed to deliver support services to the clients
o Escalating/engaging with Technical Support, Development, Client Environment Management and Service Delivery Management teams as required
o Have a basic awareness knowledge of some business processes and associated products which Verisk sells to help clients deliver their business processes
o Developing an understanding of customers&rsquo; business and operational environment
o Assisting with the creation of help centre articles and internal training materials to support business and technical understanding of others
o Ensure that any risks are raised with senior management or via standard process
o Ensure that clients&rsquo; data is secure and properly managed</div>
 <div>A formal tertiary qualification, preferably in computer science, business information systems or other subject which involves some degree of technical analysis, and/or, professional experience which is clearly evidencable
o Strong attention to detail
o Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
o Motivated, Self Starter
o Able to manage own workload and manage expectations of stakeholders
o Confidence to seek support of peers and management as required
o Good grasp of Microsoft Office</div>
 <div>For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work&reg; for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work&reg; Certification, we&rsquo;ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World&rsquo;s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We&rsquo;re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. 
Verisk Businesses
Underwriting Solutions &mdash; provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions &mdash; supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions &mdash; offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions &mdash; provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions &mdash; provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions &mdash; delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions &ndash; offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft &mdash; provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk&rsquo;s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.</div>

Service Operator I

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
</div>

Customer Service Operator - 45024

Beno

<div>Position Overview 
The Jet Ski Service Operator is responsible for the daily maintenance, fueling, servicing, and cleaning of the company&rsquo;s fleet of jet skis to ensure safe and efficient operations. The role requires strong attention to detail, mechanical understanding, and adherence to safety standards to maintain the highest level of customer experience and equipment performance. 
Key Responsibilities<ul><li>
Daily Operations<ul><li>
Perform daily fueling of all jet skis as per operational schedules and safety protocols.</li><li>
Inspect and service jet skis before and after each use to ensure optimal performance.</li><li>
Maintain proper logs for fuel usage, maintenance checks, and service records.</li></ul></li><li>
Maintenance &amp; Servicing<ul><li>
Conduct basic mechanical servicing, oil changes, filter replacements, and engine checks.</li><li>
Report any damages, breakdowns, or irregularities immediately to the supervisor.</li><li>
Coordinate with the maintenance team or external service providers for major repairs.</li></ul></li><li>
Cleaning &amp; Upkeep<ul><li>
Clean jet skis daily after each operation, including hull, seats, and engine compartments.</li><li>
Maintain the cleanliness and orderliness of the service area, tools, and fueling station.</li><li>
Ensure all safety gear and accessories (life jackets, lanyards, etc.) are in good condition.</li></ul></li><li>
Safety &amp; Compliance<ul><li>
Follow all marine safety regulations and company procedures during fueling and servicing.</li><li>
Handle fuel and lubricants safely and store them in compliance with environmental guidelines.</li><li>
Assist in emergency response situations as required.</li></ul></li><li>
Inventory &amp; Documentation<ul><li>
Monitor and record inventory levels for fuel, oil, cleaning materials, and spare parts.</li><li>
Support with periodic equipment audits and maintenance reports.</li></ul></li></ul>
Qualifications &amp; Skills<ul><li>
Minimum 2 years of experience in marine or water sports operations.</li><li>
Basic mechanical or technical knowledge of jet skis and marine engines.</li><li>
Familiarity with fuel handling safety and preventive maintenance procedures.</li><li>
Physically fit and comfortable working outdoors under variable weather conditions.</li><li>
Strong attention to detail and commitment to equipment care.</li></ul>
Performance Indicators<ul><li>
Equipment uptime and operational readiness.</li><li>
Compliance with safety and maintenance standards.</li><li>
Cleanliness and presentation of jet skis and service area.</li><li>
Accurate record-keeping and reporting.</li></ul>
AXGkkD0EQV</div>

Jet Ski Service Operator

Whitespace Global

Position: Telephone Operator (Male) Location: [Specify location, e.g., Dubai] Employment Type: Full-timeJob SummaryThe Telephone Operator is responsible for professionally handling all incoming and outgoing calls, providing accurate information, transferring calls to the appropriate departments or personnel, and ensuring excellent communication flow within the organization.Key Responsibilities<ul><li>Answer and route all incoming telephone calls promptly, courteously, and efficiently.</li><li>Handle internal and external communication lines and ensure messages are accurately recorded and delivered.</li><li>Provide information to callers regarding company services, departments, and contact persons.</li><li>Maintain updated telephone and contact directories.</li><li>Handle emergency calls and assist in following established procedures during emergencies.</li><li>Monitor and report any telephone system faults to the IT or maintenance department.</li><li>Support reception or front desk operations as required.</li><li>Maintain confidentiality of all communications and sensitive information.</li><li>Follow company standards, grooming, and communication etiquette at all times.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent; additional training in communication or customer service is a plus.</li><li>Minimum 1&ndash;2 years of experience as a telephone operator or in a similar customer service role.</li><li>Fluent in English (Arabic or additional languages an advantage).</li><li>Excellent verbal communication and telephone etiquette.</li><li>Professional appearance and polite demeanor.</li><li>Basic computer literacy and familiarity with telephone/PBX systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Work Environment<ul><li>Based in office, hotel, or facility front-office area.</li><li>May require shift-based work, including weekends and holidays, depending on operational needs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,600.00 per month

Telephone Operator - Male

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Millennium Madinah Airport

<div>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:<ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

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