service operator

JA Resorts & Hotels

Duties and Responsibilities:<ul><li>Ensure that the telephone is answered according to the telephone etiquette and LQA standards.</li></ul><ul><li>Complete a guest service check for any caller using the services at the telephone operator s cabin, such as local or international calls, fax sending etc.</li></ul><ul><li>Transfer caller to the requested extension or department and take a written message with the correct guest contact details if the call is not answered by the concerned department.</li></ul><ul><li>Use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputation.</li></ul><ul><li>Inform the Duty Manager/Resort Relation in case of difficulties understanding guest or guest not being able to communicate in English.</li></ul><ul><li>Attend to incoming and outgoing faxes by entering them in the register and dispatching them to the concerned guest or department and charging the correct fees to the guest (if applicable).</li></ul><ul><li>Take message for in house guests and forward them to the guest room.</li></ul><ul><li>Take and perform wake up calls as per LQA standards.</li></ul><ul><li>Handles and gives utmost importance to emergency calls by forwarding the information to the Duty Manager and department head and follow up to ensure the emergency situation has been handled.</li></ul><ul><li>Handle fire alarms according to the procedure without any delays and follow up the same till the alarm is reset</li></ul><ul><li>Respond to lift alarms and ensures these are communicated to the concerned departments/associates.</li></ul><ul><li>Receive and handle efficiently any guest requests and follow up the same with the concerned department.</li></ul><ul><li>Update the internal telephone directory as well as the telephone book in the PMS.</li></ul><ul><li>Attends to DND (Do Not Disturb) request.</li></ul><ul><li>Complete the shuttle bus log sheet and inform the Duty Manager in case of delays or unusual situation.</li></ul><ul><li>Forwards any AVAYA system faults or other telephone faults to the IT department.</li></ul><ul><li>Inform the Duty/Night Manager of any suspicious situations, unattended luggage, noise or smell.</li></ul><ul><li>Flexible to carry out any other duties requested by the Management, which may include, amongst others, carrying out duties within other properties of JA Resorts &amp; Hotels.</li><li>Provide a complete hand over to the next shift.</li></ul>

Guest Service Operator

Turing

<div>
 
 
 Role Overview:
 
 
 
 We are seeking
 
 detail-oriented professionals
 
 with hands-on experience in
 
 customer service operations, e-commerce, or operations management
 
 . In this role, you&rsquo;ll help build workflows, datasets, and simulations that power the benchmarking of
 
 large language models (LLMs)
 
 .
 
 
 Your work will focus on
 
 recreating real-world support scenarios
 
 , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Recreate workflows for
 
 ticket handling, chat/email support, refunds/returns, and knowledge base management
 
 .
 </li>
 <li>
 Validate
 
 AI-generated outputs
 
 in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
 </li>
 <li>
 Simulate
 
 escalations, SLA tracking, and quality audits
 
 within support workflows.
 </li>
 <li>
 Provide
 
 structured annotations and datasets
 
 to improve LLM training and evaluation.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service operations
 
 (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
 </li>
 <li>
 Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
 </li>
 <li>
 Strong
 
 attention to detail
 
 and ability to spot weaknesses in AI-generated workflows.
 </li>
 <li>
 Understanding of how
 
 operational data
 
 is used to train and evaluate LLMs.
 </li>
 <li>
 Excellent written English for creating
 
 training-quality datasets
 
 and validating AI outputs.
 </li>
 </ul>
 
 
 
 
 
 Perks of Freelancing with Turing:
 
 
 <ul>
 <li>
 
 Remote-first and flexible
 
 work environment.
 </li>
 <li>
 Opportunity to work on
 
 cutting-edge AI projects
 
 with leading LLM companies.
 </li>
 <li>
 Potential for
 
 contract extension
 
 based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Offer Details:
 
 
 <ul>
 <li>
 
 Commitment:
 
 Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
 </li>
 <li>
 
 Engagement Type:
 
 Contractor / Freelancer (no medical or paid leave).
 </li>
 <li>
 
 Duration:
 
 1 month (possible extension).
 </li>
 </ul>
 
 
 
 
 Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
 
</div>

Customer Service Operator - 45024

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

Hilton Hotels

As a Personal Assistant (Telephone Operator), you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to respond quickly and effectively. You will play a key role in guest communications, ensuring their needs are met and their expectations exceeded. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
 <li>Achieve positive outcomes from guest queries in a timely and efficient manner.</li>
 <li>Accept and deliver all messages correctly and promptly for both guests and management.</li>
 <li>Ensure all wake-up calls are scheduled and delivered accurately and on time.</li>
 <li>Demonstrate knowledge of all hotel facilities, services, and dining options, and use up-selling techniques to promote these offerings where appropriate.</li>
 <li>Handle emergency calls immediately and relay comprehensive and accurate information as required.</li>
 <li>Ensure all guest information and requests are handled discreetly and with the highest level of confidentiality.</li>
 <li>Provide detailed and accurate information during shift handovers to guarantee service continuity.</li>
 <li>Demonstrate a consistently high level of customer service, maintaining a courteous and professional telephone manner at all times.</li>
 <li>Comply with hotel security, fire regulations, and all health and safety legislation.</li>
 <li>Participate in training sessions to enhance communication skills, product knowledge, and customer service techniques.</li>
 <li>Demonstrate in-depth knowledge of local attractions, cultural highlights, landmarks, and services in the hotel s vicinity.</li>
 <li>Ensure compliance with Waldorf Astoria brand standards in all communications.</li>
 <li>Support other departments as necessary to maintain seamless guest service.</li>
</ul>

Personal Assistant (Telephone Operator)

Apollo Motorhome Holidays Pty

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences. Ready to Hit the Road? Start Immediately! Join a fun and supportive company culture Ongoing training and support provided Uniforms included Who Are We? We arethl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. Atthl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry. What We Do Simply put, we're memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well we should we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that's a lot of places. What We Can Offer This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don't worry we'll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure. Given we're in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales. We're eager to find those who love a good road trip and have some of the following qualities and experience in: <ul> <li>Customer service or sales.</li> <li>A valid open driver's license is a must (you'll need this to drive our RV's).</li> <li>You like to go above and beyond to make somebodies day.</li> <li>You maintain a positive attitude and handle challenges with ease.</li> <li>You're great with time management and you like a fast-paced environment.</li> <li>You're creative with communication and a great listener (English isn't the first language for some of our guests).</li> <li>It would be amazing if you spoke German or another European language but it isn't necessary.</li> <li>Proficiency in using technology and apps is required.</li> <li>You are comfortable managing conflict and skilled in negotiation, and</li> <li>You believe teamwork is dream work.</li> </ul> We walk the talk when it comes to ensuring our product quality meets our guests' expectations so training will be provided. One Last Thing So if this sounds like you and you could rock , what are you waiting for? Apply Now We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia. Thank you for your application. Note that only selected candidates will be contacted.

Customer Service Officer

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