service or work dispatcher

KLC Virtual Restaurants

Key Responsibilities:<ul><li>Coordinate and manage delivery dispatch operations efficiently.</li><li>Ensure smooth communication between kitchen and drivers.</li><li>Assist customers and maintain high service standards.</li><li>Support the restaurant team with daily operations when needed.</li></ul>Requirements:<ul><li>Must be currently in Bahrain.</li><li>Previous experience in dispatching or restaurant service preferred.</li><li>Good communication and coordination skills.</li><li>Energetic, reliable, and a team player.</li></ul>Job Type: Full-timePay: BD200.000 - BD250.000 per month

Dispatcher/Waiter

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 &nbsp;
 
 
 
 
 
 As per our career framework, the Job Title for this role is: Field Engineer
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 As a Field Engineer, you will play a key role in supporting SITA&rsquo;s competitive edge and business growth by delivering high-quality technical field services support for our customers at airports and on-site locations. You will be responsible for executing all scheduling all field services dispatch and management activities in line with SITA&rsquo;s standards and procedures, ensuring exceptional customer satisfaction through top-tier maintenance and on-site support. Additionally, you will coordinate field engineer assignments, ensuring the right resources are deployed to the right tasks at the right time.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Allocate field resources, such as vehicles, tools, and equipment, ensuring that engineers are properly equipped for their assignments.
 
 </li>
 <li>
 
 Manage and optimize daily schedules for field engineers to ensure efficient resource utilization and timely job completion.
 
 </li>
 <li>
 
 Track the location and status of field engineers in real time to ensure job progress and address any delays or issues.
 
 </li>
 <li>
 
 Use dispatch software to optimize routes, minimizing travel time and fuel costs while improving service efficiency.
 
 </li>
 <li>
 
 Act as the central communication point between customers, field engineers, and internal teams, providing clear and timely updates, including service schedules.
 
 </li>
 <li>
 
 Prioritize service requests based on urgency, customer impact, and engineers' availability, ensuring that high-priority jobs are handled promptly.
 
 </li>
 <li>
 
 Handle unexpected issues, such as delays, customer cancellations, or equipment shortages, by making real-time adjustments to the schedule.
 
 </li>
 <li>
 
 Ensure that all service activities are accurately documented in the field service management system for tracking and reporting purposes.
 
 </li>
 <li>
 
 Monitor performance metrics, such as response time, job completion rate, and first-time fix rate, to ensure service quality.
 
 </li>
 <li>
 
 Strictly adhere to standard protocols and applicable rules and regulations.
 
 </li>
 <li>
 
 Provide administrative support to engineers by ensuring they have accurate schedules, job details, and required materials.
 
 </li>
 <li>
 
 Maintain accurate records of job assignments, schedule changes, and service outcomes for reporting and analysis purposes.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOUR SKILLS
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Computer Science, Electronic Engineering, or an equivalent recognized IT qualification.
 
 </li>
 <li>
 
 Minimum 2 years' experience in onsite IT support, including incident support for items such as PCs, printers, and LAN/WAN equipment.
 
 </li>
 <li>
 
 Proven ability to deliver IT services to external customers in line with Service Level Agreements (SLAs).
 
 </li>
 <li>
 
 Proficiency in Field Service Management and Customer Relationship Management (CRM) tools.
 
 </li>
 <li>
 
 Strong data analysis skills to support technical decisions and reporting.
 
 </li>
 <li>
 
 Demonstrated strengths in time management, problem-solving, communication, and collaboration.
 
 </li>
 <li>
 
 Working knowledge of compliance, risk management, conflict resolution, and stakeholder engagement in IT service environments.
 
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in the Airport or Airline industry.
 
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 
 
 
 
 
 
 Flex Week:
 
 
 
 
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 
 
 
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 
 
 
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 
 
 
 
 Employee Wellbeing:
 
 
 
 
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 
 
 
 
 Professional Development
 
 
 
 
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 
 
 
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
 
 
 
 
 &nbsp;
 
 
 
</div>

Workforce Dispatcher (Service Desk)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Field Dispatch Queue Manager will oversee all field service requests, incidents, and problems while managing support operations and scheduling. This position ensures adherence to service-level agreements (SLAs) by coordinating with internal teams and subcontractors, developing ticket escalation processes, and performing quality assurance checks. This role also includes managing and training Field Technicians, maintaining documentation, and ensuring support efficiency.
 
 
 What you&rsquo;ll do as the Field Dispatch Queue Manager:
 
 
 Employees employed in the role of Field Dispatch Queue Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Oversee all requests, incidents, and problems.
 </li>
 <li>
 Manage and coordinate urgent and complicated support issues.
 </li>
 <li>
 Act as escalation point for all requests and incidents.
 </li>
 <li>
 Develop and mature ticket escalation processes to ensure free flowing escalation and information within the organization.
 </li>
 <li>
 Assist in determining root cause of issues and communicate appropriately to internal and external customers and team members.
 </li>
 <li>
 Manage scheduling of Field Technicians to meet customer SLA requirements.
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians.
 </li>
 <li>
 Perform staff scheduling to ensure support coverage during all shift hours and on-call periods as required.
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW.
 </li>
 <li>
 Provide data and reporting of SLAs, KPIs and trends on a weekly, monthly, and quarterly basis.
 </li>
 <li>
 Oversee metrics to develop strategies for continuous improvement.
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource.
 </li>
 <li>
 Route and manage subcontractor work orders.
 </li>
 <li>
 Work within proprietary systems to track, manage, and communicate work status.
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager.
 </li>
 <li>
 Oversee a team of Coordinators to manage performance and efficiency.
 </li>
 <li>
 Train incoming team members on all systems and platforms.
 </li>
 <li>
 Build internal training manuals specific to customer needs.
 </li>
 <li>
 Ensure policies, processes and procedures are documented and in place for support team reference.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 The following are the experience and key skills required for the position:
 
 
 
 Mandatory
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems.
 </li>
 <li>
 Previous experience in leading a team of support desk professionals with a focus on efficiency and documented success.
 </li>
 <li>
 Strong interpersonal and customer service skills.
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment.
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment.
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Experience with Service Desk tool suites.
 </li>
 <li>
 Concepts of networking fundamentals.
 </li>
 <li>
 Experience with ServiceNow.
 </li>
 <li>
 Resource supervisory experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job Timings: 8:00 PM to 5:00 AM (Pk time) and it&rsquo;s a rotational shift position.
</div>

Field Dispatch Queue Manager

Alphalogic Industries Limited

We are a leading manufacturer of industrial and warehouse storage solutions. Headquartered in Pune and operating across India, the company is listed on the BSE and committed to delivering quality, efficiency, and reliability in every project.Role Overview:We are looking for a Store and Dispatch Executive to handle day-to-day store management and dispatch operations. The role involves managing stock records, planning dispatches, and ensuring timely delivery of materials for projects across India.Key Responsibilities:<ul><li>Receive and record incoming materials and finished goods.</li><li>Maintain stock registers and documentation in Excel.</li><li>Plan, coordinate, and execute dispatches as per project timelines.</li><li>Prepare delivery challans, packing lists.</li><li>Coordinate with production, logistics, and transport teams.</li><li>Track dispatches and maintain proof of delivery (POD).</li><li>Conduct regular stock verification and report discrepancies.</li></ul>Requirements:<ul><li>Graduate / Diploma in Supply Chain, Logistics or related field.</li><li>1&ndash;2 years of experience in stores or dispatch (preferably in manufacturing).</li><li>Proficiency in MS Excel.</li><li>Good communication, coordination, and time management skills.</li></ul>Why Join Us:<ul><li>Work with a leading industrial storage solution provider.</li><li>Exposure to pan-India operations and large-scale projects.</li><li>Growth-oriented and professional work environment.</li></ul>Job Types: Full-time, FresherPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Store and Dispatch Executive/ Dispatcher

Soot Happens Towing & Recovery

Dispatcher &ndash; Soot Happens Towing &amp; RecoverySoot Happens Towing &amp; Recovery is seeking a dependable and detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for handling incoming calls, coordinating tow truck drivers, and ensuring efficient and professional service for our customers.Key Responsibilities:<ul><li>Answer and document all service calls promptly and accurately</li><li>Dispatch drivers based on workload, location, and service type</li><li>Maintain clear communication between drivers, customers, and management</li><li>Monitor job progress and provide updates as needed</li><li>Ensure all dispatch records are complete and organized</li></ul>Qualifications:<ul><li>Excellent communication and multitasking skills</li><li>Ability to remain calm and professional in high-pressure situations</li><li>Basic computer and phone system knowledge</li><li>Previous dispatch or towing experience preferred but not required</li></ul>Schedule: Full-time including days, evenings, and weekends.Job Type: Full-timePay: $13.00 - $18.00 per hourExpected hours: 40 per weekPeople with a criminal record are encouraged to applyWork Location: In person

Dispatcher

Sweet Express

Sweet Express, LLC a local growing transportation company based in Kentwood, MI is looking to hire a full time Driver Manager with transportation experience for our Breton Road, Grand Rapids, MI terminal. Sweet Express takes family to new levels! We over a full range of health and welfare benefits that start on day one. The schedule for this position is generally 8am to 5pm, Monday through Friday.As a member of our Sweet Express team, you will:<ul><li>Manage a fleet of drivers to adhere to schedules and deliverables.</li><li>Update Transportation Management System with current shipment information, complete daily logs and trackers</li><li>Provide drivers with complete load details and detailed instruction to ensure successful runs</li><li>Have clear understanding and be able to apply DOT hours of service rules</li><li>Actively identify cost savings opportunities</li><li>Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations and perform other duties as assigned by leadership</li><li>Proactively work to assist others in achieving the organization's objectives</li><li>Monitor on-time pickup and delivery performance</li><li>Comply and reinforce the US Department of Transportation laws and regulations along with company policy</li><li>Look for ways to improve and promote quality and productivity</li><li>Monitor drivers&rsquo; behavior and ensure a high level of customer service</li><li>Communicate load information to drivers</li><li>Monitor out of route miles</li><li>Document and communicate all service-related issues</li><li>Create and maintain an environment where drivers are satisfied and where overall morale is positive</li><li>Communicate directly and daily with the driving force</li><li>Work to resolve questions or issues that arise</li></ul>We are looking for the privilege of working with a person who possesses<ul><li>At least one year of experience in transportation, over the road, dry-van experience preferred</li><li>Basic knowledge of FMCSA and HOS</li><li>Basic personal computer or host terminal skills</li><li>Strong attention to detail</li><li>Ability to excel in a team environment</li><li>Looks for ways to improve and promote quality and productivity</li><li>Demonstrates accuracy and thoroughness</li><li>Has strong organizational and multitasking skills</li><li>Takes independent actions and calculated risks</li><li>Has excellent verbal and written communication skills</li><li>Must be able to work in a high pressure and dynamic environment</li></ul>An ideal applicant would have the following:<ul><li>Preferably 2 + years in the transportation industry</li><li>Have previous experience with TMS software preferably McLeod</li><li>Feel comfortable learning and using new programs</li><li>Have previous knowledge of booking broker freight</li></ul>Pay is commensurate with experienceWork Remotely<ul><li>No</li></ul>Dispatcher Dispatcher Dispatcher Dispatcher DispatcherJob Type: Full-timePay: $1,000.00 - $1,200.00 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Driver Coordinator Dispatcher Transportation

kiwiride

Fleet Dispatcher to support and complete administrative processes and resolve process. As a Fleet Dispatcher, you will monitor, control and overall manage fleet activities. This will be accomplished through the utilization of KIWIride Fleet Management Systems and direct communication with Customers which are basically the Riders, Head Fleet Dispatcher, Fleet Controller, and Operation Manager. The Dispatcher is expected to use an open, interactive communication style to meet company performance goals. This position will set you on your way to a career of interesting challenges and limitless opportunities.
 Duties and responsibilities include but are not limited to: 
<ul>
 <li>Master KIWIride mobile application for Android and iOS, Fleet Management Systems(FMS) which are the main tools in accessing all information of customer details, scooter location/status, activities, payments, reports which basically the overall customer and scooter status covered.</li>
 <li>Monitor scooter within the operation areas ensuring that scooters are secure that all scooters deployed are complete and nothing is missing.</li>
 <li>Directly communicate with customer through calls and chat to support them regarding technical and non-technical inquiries making sure customer satisfaction about availing the service.</li>
 <li>Check registered customers on FMS if information is correct, if not need to communicate to the customer to do the right action.</li>
 <li>Resolve issues like customer report about scooter trouble, scooter damaged and the like.</li>
 <li>Relay customer concerns to team if the topic is not covered by the Fleet Dispatcher.</li>
 <li>Analyze customer details, concerns, ride activities, history before making conclusion then give recommendation about the subject concern.</li>
 <li>Review and Analyze payment transaction before relaying to IT for proper action.</li>
 <li>Communicate well to Head Fleet Dispatcher for a successful operations based on plan</li>
 <li>Attend group meeting, sharing work status, related concerns for the improvement of operations team.</li>
 <li>Coordinate to Fleet Controller for the inventory of scooters, scooters availability, incident report, delivery, collection, recovery and other related important concerns ensuring proper operation.</li>
 <li>Ability to make decision tactfully should challenges arise.</li>
</ul>
 Our preferred candidate will have: 
<ul>
 <li>College degree, with 2-3 year work experience in handling fleet and customer support.</li>
 <li>Ability to prioritize workload and thrive in a fast paced team environment</li>
 <li>Demonstrated sound judgment, initiative and tactful communication skills while dealing with critical information</li>
 <li>Creative problem solving and decision making skills</li>
 <li>Ability to adapt easily to changing priorities</li>
 <li>Strong work ethic with a professional, positive attitude</li>
 <li>Excellent written and verbal communication skills</li>
 <li>An innovative, goal-oriented and results driven approach</li>
 <li>Excellent attention to detail</li>
</ul>

Fleet Dispatchers

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