service order dispatcher

Accent Consulting

<div>This role is responsible for efficiently scheduling and dispatching service orders to a team of technicians. They will monitor the progression of jobs and coordinate necessary actions to ensure timely completion. The person in this role will interact directly with customers, addressing inquiries and issues, providing updates and information on service orders and schedules as needed. 
 
Daily duties will include inputting and tracking service orders in the company's database system, prioritizing service calls based on urgency and importance, dispatching orders to appropriate technicians, and following up to monitor progress until completion. This role also involves direct customer engagement, from managing inquiries and complaints to updating customers about their service order status. 
 
The ideal candidate must possess strong communication and organizational skills. They should be capable of multitasking in a fast-paced environment and working under pressure. A strong customer service orientation is necessary, along with basic computer skills, including a familiarity with dispatch software and databases. Experience in a similar service dispatch role is preferred, but not required as training will be provided. The candidate must display a high level of adaptability, teamwork, and commitment to maintaining standards and improving service delivery.<ul><li><div> 
Exceptional communication and interpersonal skills</div></li><li><div>
Familiarity with route planning and logistics</div></li><li><div>
Ability to multitask under pressure</div></li><li><div>
Excellent organization and prioritization skills</div></li><li><div>
Proficiency in scheduling software and programs</div></li><li><div>
Strong problem-solving abilities</div></li><li><div>
Good knowledge of MS Office, especially Excel, and database systems</div></li><li><div>
Ability to work in a fast-paced environment</div></li><li><div>
High school diploma is required, a degree in business or related field is a plus</div></li><li><div>
Experience in a dispatcher or similar role, preferably in service industry</div></li><li><div>
Basic understanding of maintenance procedures</div></li><li><div>
Flexibility to work in different shifts or on weekends.</div></li><li><div>
Sharp customer service skills and ability to handle stressful situations</div></li><li><div>
Strong geographical knowledge.</div></li></ul> 
Dental Insurance 
Health Savings Account 
Life Insurance 
Medical Insurance 
Paid Time Off 
Retirement Savings and Planning 
Vision Insurance 
Certification Training/Reimbursement and Casual Work Culture</div>

IT Service Dispatcher

<div>An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time. 
The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager. 
Position: Dispatcher 
Shift: Friday-Tuesday 11 PM- 7 AM 
Pay: $20/hr. 
The ideal candidate will also possess the following skills and/or experience: 
<ul><li>
2+ years of Customer Service Experience.</li><li>
Excellent knowledge of management methods and techniques.</li><li>
Ensure that dispatching is completed with emphasis on cost effectiveness and time efficient manner.</li><li>
Maintain current knowledge of routes and locations to assure timely service and accurate information.</li><li>
Address problems and requests by transmitting information or providing solutions.</li><li>
Interact and communicate with staff in a professional manner.</li><li>
Utilize critical thinking skills.</li><li>
Utilize tracking/dispatching software &mdash; E-Courier.</li><li>
Maintain regular attendance and dependability.</li><li>
Have excellent communication skills both written and verbal, and interpersonal skills.</li><li>
Have excellent computer skills, including but not limited to data entry, documentation skills, organization.</li><li>
Have excellent analytical and problem-solving skills.</li><li>
Ability to manage multiple projects concurrently, multi-tasking.</li></ul> 
Our excellent benefits packages includes:<ul><li>
Affordable medical, dental, and vision coverage available beginning on your 30th day</li><li>
PTO program for all associates, including paid holidays and vacation</li><li>
401(k) with generous company match</li><li>
Tuition reimbursement program</li><li>
Excellent training and career advancement opportunities</li></ul> 
SDS RX Dispatcher (US)
 
Brand: DHL
 
Address: 7861 Woodland Center Boulevard Tampa, FL - 33614
 
Property Description: 3903 - Tampa FL SERC
 
Property Number: 3903</div>

SDS RX Dispatcher

Blackwell Ford

Blackwell Ford is looking for a Service Dispatcher to join our team and can provide you an excellent working environment. Blackwell Ford strives to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Blackwell Ford is absolutely critical to its success.
 
Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. CDK DMS knowledge preferred with a strong ability to expedite searvice repair orders to advisors and technicians. Organizational skills

Service Dispatch

Cobalt Service Partners

Service Dispatcher Location: Waukesha, WI (On-site) Schedule: Monday &ndash; Friday, 8:00 a.m. &ndash; 4:30 p.m. Position Summary Automatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for our 26‑person installation and service team. You will be the nerve center of our operation&mdash;scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service. This role will handle heavy inbound calls and emails, so the ideal candidate will have customer service experience and be extremely detail oriented! Key Responsibilities Schedule and dispatch technicians for service and preventative‑maintenance calls Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software Serve as primary point of contact for customers, providing status updates and ETA notifications Coordinate parts orders Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service Maintain accurate job notes, photos, and documentation in the CRM Qualifications 2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required) Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred) Proven ability to build accurate quotes and interpret labor/material pricing Strong geographic knowledge of Wisconsin and route‑planning skills Exceptional multitasking, communication, and customer‑service abilities Proficiency with Microsoft 365; comfortable with multiple‑screen workstation High‑school diploma or equivalent; trade‑school or associate degree a plus Compensation &amp; Benefits Hourly Rate: $25-30 per hour (commensurate with experience) Paid Time Off (PTO) after 90 day probationary period Health Savings Account (HSA) with company contributions Comprehensive medical, dental, and vision insurance 401(k) plan with 5% company match Professional development: access to ServiceTitan Academy &amp; manufacturer training About AEW Automatic Entrances of Wisconsin is the dominant Stanley Access distributor in the state, specializing in automatic door installations, service, and cutting‑edge access control solutions. Our mission is to keep Wisconsin moving safely and efficiently through every automated entrance we install or service. AEW is an Equal Opportunity/Affirmative Action Employer. As set forth in AEW's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Applicants may receive a copy of AEW's AA plan upon request.

Service Dispatcher

Hull Lift Truck, Inc.

<div>Hull Lift Truck, Inc. is currently seeking a Service Dispatcher at our South Bend, IN facility. This role will be responsible for dispatching road service technicians to customer facilities to repair or perform routine maintenance on material handling equipment.
This is a Monday through Friday schedule with no evenings or weekends.
Hull Lift Truck, Inc. offers an attractive compensation program as well as a comprehensive benefits package including medical, dental, vision, life, 401(k), paid holidays, paid time off, and continuous improvement opportunities.
Primary Responsibilities:<ul><li>
Maintaining a high level of customer satisfaction by exceeding the customer's expectations</li><li>
Take customer service calls</li><li>
Scheduling and coordination of preventative maintenance with customers and technicians</li><li>
Ensure technicians are dispatched in a prompt, efficient manner</li><li>
Manage the dispatch process to minimize operating expenses and maximize operating efficiency</li><li>
Utilize GPS and Routing software to maintain an efficiently dispatched team of trained technicians deployed throughout the assigned area of operation</li><li>
Over-communicate the status of service calls with customers including start times, parts orders or delays incurred in getting equipment repaired</li><li>
Open, update and complete work orders and status changes to work orders in real time to allow team members access to current and precise information</li><li>
Track part orders required for jobs to ensure work in process can be scheduled and completed timely</li><li>
Assist in the service quote processing and completion</li></ul>
Qualifications:<ul><li>
Prior customer service experience required</li><li>
Dispatching, automotive parts or material handling industry experience helpful</li><li>
Proficient in Microsoft Excel, Word, Outlook</li><li>
Prior experience with scheduling and billing software a plus</li><li>
Superior customer service and problem-solving skills</li><li>
Extremely organized</li><li>
Excellent communication skills, both written and verbal</li><li>
Ability to effectively manage and prioritize multiple customers, tasks, and projects at the same time</li><li>
Show a high degree of initiative</li><li>
Attention to detail, active listening, and interpersonal skills</li><li>
Adaptability to circumstances that change quickly and frequently</li><li>
High tolerance to handle stressful situations</li><li>
Punctuality and good attendance</li></ul>
Since 1962, Hull Lift Truck has provided the highest quality material handling equipment and support services available in the material handling industry.
Today, Hull Lift Truck continues to work as hard as ever to maintain its reputation as an industry leader by focusing on the simple philosophy Ed Hull founded the business on, offer the highest quality material handling equipment at a fair price with sincere commitment to customer satisfaction.</div>

Alta Equipment Group

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
 
We provide our employees with the following tools and resources to be successful:
 <ul>
<li>Training</li>
<li>Tuition assistance</li>
<li>Employee stock purchase plan</li>
<li>Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)</li>
<li>401(k) with match</li>
<li>Competitive wages</li>
<li>Paid time off</li>
<li>10 paid holidays</li>
<li>Work schedule: M-F, day shift</li>
</ul>
Alta Equipment Company is seeking a full-time Field Service Dispatcher for our Construction Equipment Group at our Davie, FL location. The primary responsibilities of the position consist of, but are not limited to:
 <ul>
<li>Dispatch Technicians to handle service requests and PM's</li>
<li>Take, record and prioritize customer calls for service requests</li>
<li>Compile and complete customer summary invoicing</li>
<li>Manage field truck expenses, work orders, and truck maintenance</li>
<li>Answering internal and customer service calls</li>
<li>Opening and closing work orders, including accurately recording story lines into each order</li>
<li>Scheduling periodic maintenance for customer equipment</li>
<li>Assist Technicians with finding technical data</li>
<li>Incorporate Alta's Guiding Principles into daily activities</li>
<li>Performs other duties as assigned</li>
<li>Consistent, regular, and reliable attendance including being ready for work at the designated start time</li>
</ul>
Desired Skills and Qualifications: 
<ul>
<li>Previous dispatching, warranty administrative or mechanic experience is highly preferred</li>
<li>A strong technical knowledge base is desired to answer Technician questions</li>
<li>Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.</li>
<li>Possess excellent verbal and written communication skills</li>
<li>Knowledge of the geographic area</li>
<li>Bilingual English and Spanish preferred</li>
<li>Must be willing to answer phone calls throughout all times of the day/night</li>
<li>Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers</li>
<li>Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li>
<li>Ability to apply concepts of basic algebra and geometry.</li>
<li>Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations</li>
</ul>
Physical Demands/Work Environment: 
<ul>
<li>Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.</li>
<li>Vision: No special vision requirements.</li>
<li>Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds</li>
<li>Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles</li>
</ul>
About Alta: 
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
 
If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
 
At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.
 
So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.
 
What We Look For: 
At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.
 
Other Opportunities at Alta: 
Please visit our careers page at altg.jobs to view other openings that may be of interest to you!
 Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

Field Service Dispatcher

Raptor Materials

<div>Dispatch/Customer Services

Department: Ready Mix

Job Title: Dispatch/Customer Services

Work Schedule: Day shift, flexible hours. Overtime as required.

Full or Part Time: Full time only

Reports to: Dispatch Manager

Salary: $21.00 -$28.00

Job Description:

 Provide quality and timely customer service by managing incoming calls, performing order entry, addressing basic questions and concerns on orders. Focus on tasks and be able to manage interruptions and changes in priorities while maintaining composure in a fast-paced environment.

Responsibilities:
<ul>
<li>Interact with and satisfy customer requests for changes in orders and shipping requirements.</li>
<li>Enter orders by gathering efficient information from customers, while also monitoring order placement activity.</li>
<li>Effectively communicate with plant personnel and operations regarding any upcoming special products and out of the ordinary orders. Communicate any job site concerns from customers and or drivers.</li>
<li>Assist with the scheduling of leased drivers, while maintaining cost efficiency.</li>
<li>Effectively communicate with office personnel regarding Project status and any customer concerns.</li>
<li>Delivery: Coordinate Mixer Trucks and/or Aggregate Trucks to efficiently service customer&rsquo;s projects</li>
<li>Order fulfilment: Order tracking, order entry, Order Execution</li>
<li>Team Player: Interface with all aspects of the business: Sales, OC, Operations, Accounting, &amp; Safety</li>
<li>Reporting: Daily, Weekly, Monthly &ndash; Metric reporting for the business</li>
<li>Scheduling: Work with Dispatch Manager to strategically coordinate assets for upcoming deliveries</li>
<li>Other duties assigned.</li>
</ul>
Requirements:
<ul>
<li>Must have basic computer knowledge and data entry skills.</li>
<li>Strong communication skills and the ability to multi-task</li>
<li>Ability to follow written and verbal instructions.</li>
<li>Strong basic math skills</li>
<li>Proficient in Microsoft Excel, Teams, Word</li>
<li>Experience with Command Alkon Platform (preferred)</li>
<li>Diligent Mult-tasking capabilities</li>
<li>Demonstrates the ability to work well with others in a high stress environment.</li>
<li>Geographical knowledge of the Colorado area and the ability to read maps and communicate directions.</li>
<li>Must be a positive team player.</li>
<li>A background in customer service or dispatch is a plus.</li>
<li>Ready-mix Dispatching or Customer service &ndash; related experience (Preferred)</li>
<li>High School Graduate or equivalent</li>
<li>Bilingual (Preferred</li>
</ul>
 Benefits Offered on Your First Day
<ul>
<li>Medical</li>
<li>Telemedicine</li>
<li>Health Advocate Service</li>
<li>Dental &amp; Orthodontics</li>
<li>Vision</li>
<li>FSA Medical &amp; Dependent Care</li>
<li>Paid Parental Leave</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Wellness Incentive Bonus Program</li>
<li>Life and AD&amp;D</li>
<li>Short-Term and Long-Term Disability</li>
<li>Paid Vacation</li>
<li>Paid Holidays</li>
<li>401(k)</li>
</ul>
EEO Statement

Raptor Material LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Dispatch / Customer Service

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10000 service order dispatcher jobs Near Me

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