service order dispatcher

Florida Leisure Pool & Spa

Service Department Dispatcher / CSRFlorida Leisure Pool &amp; Spa &ndash; Gainesville, FLFlorida Leisure Pool &amp; Spa is a locally owned pool company serving North Central Florida since 2005. We specialize in pool repair, equipment installation, and service, and we are growing our Service Department team.We are looking for a Service Department Dispatcher / CSR to help manage incoming service requests, troubleshoot with technical know-how, and coordinate repair work between our customers and field technicians.This position is ideal for someone who enjoys problem solving, organization, and working in a fast-paced service environment.What You&rsquo;ll Do<ul><li>Speak with customers to understand pool and spa equipment issues</li><li>Document service requests and coordinate repair appointments</li><li>Schedule technicians and manage daily service routes</li><li>Provide customers with repair estimates and service updates</li><li>Order parts and materials needed for repairs</li><li>Track service jobs and maintain accurate customer records</li><li>Communicate with technicians to ensure jobs are completed efficiently</li></ul>The Type of Person Who Does Well in This Role<ul><li>Organized and detail oriented</li><li>Comfortable talking with customers and technicians</li><li>Good at multitasking and prioritizing</li><li>Mechanically or technically minded</li><li>Fluent typing skills</li><li>Calm and professional when things get busy</li></ul>Experience in a service or contractor environment (HVAC, plumbing, electrical, automotive, construction, equipment repair, etc.) is highly valued, but we are willing to train the right person.Bonus points if you have experience scheduling technicians or coordinating service calls.Position Details<ul><li>Full-time position</li><li>Monday&ndash;Friday</li><li>Start time: 7:00 AM</li><li>On-the-job training provided</li><li>Pay: $18&ndash;$20 per hour depending on experience</li></ul>About UsFlorida Leisure Pool &amp; Spa is a family-owned company based in Gainesville. Our team installs, repairs, remodels and maintains pools throughout the region. We take pride in providing reliable service and maintaining a positive work environment for our team.How to ApplySend us your resume and work history, along with a brief note about any experience scheduling technicians, coordinating service work, or working in a contractor or repair environment. When applying, please include the word &quot;BLUEPOOL&quot; in your application answers.Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Paid time off</li><li>Retirement plan</li></ul>Application Question(s):<ul><li>Please include a brief note about any experience scheduling technicians, coordinating service work, or working in a contractor or repair environment</li><li>Tell us about your customer service and phone etiquette experience</li><li>Tell us about your experience with pools and hot tubs</li><li>What will make you a good fit for this position? </li></ul>Experience:<ul><li>Typing: 5 years (Required)</li><li>Phone etiquette: 5 years (Required)</li><li>Dispatching: 1 year (Preferred)</li><li>Mechanical troubleshooting: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Service Dispatcher / Customer Service

Ace Handyman Services Isle of Wight Suffolk

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>Bonus based on performance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
</ul></div><div><div>Customer Service Representatives &mdash; are you ready to take your customer service experience and turn it into a challenging and rewarding career in the home services industry? Join our TEAM at Ace Handyman Services! 
</div><div>We are a national leader in home improvement and repair services, built around the needs of our customers. As we continue to grow, we are looking for a highly organized and motivated CSR/Dispatcher to help ensure efficient and smooth daily operations. 
</div><div>In this role, you will handle inbound and outbound calls, educate customers on our services and solutions, and play a key role in managing the daily schedule. You will be responsible for helping customers solve problems and ensuring the right craftsman is matched to the right job. 
</div><div>This is not an entry-level role. Experience in home services, dispatching, or ServiceTitan is strongly preferred. 
</div><div>This is a great opportunity to grow into a leadership role while applying your skills in a fast-paced environment where every day brings new challenges. We offer competitive compensation, strong benefits, and the opportunity to work with a national brand while maintaining a local, team-oriented culture. 
</div><div>If this sounds like the opportunity you&rsquo;ve been looking for and you meet the qualifications, we want to hear from you! 
</div><div>What We Offer: 
</div><ul><li>$23&ndash;$26 per hour + performance bonuses ($300&ndash;$800/month) 
</li>401(k) 
<li>
</li>Paid vacation (after 90 days) 
<li>
</li>Performance bonuses 
<li>
</li>Company credit card 
<li>
</li>Advancement and growth opportunities 
<li>
</li>Regular pay reviews 
<li>
</li>And more 
<li>
</li></ul><div>Job Responsibilities: 
</div>Respond to job leads in a timely manner 
<ul><li>
</li>Handle inbound and outbound calls, converting leads into booked jobs 
<li>
</li>Coordinate scheduling and dispatching for multiple craftsmen 
<li>
</li>Utilize ServiceTitan (or similar software) for scheduling and job management 
<li>
</li>Order materials and coordinate with vendors/suppliers 
<li>
</li>Follow up with customers and maintain strong relationships 
<li>
</li>Perform administrative tasks including paperwork and data entry 
<li>
</li>Support daily operations to ensure a smooth customer experience 
<li>
</li></ul><div>Job Requirements: 
</div><ul><li>Minimum 3 years of CSR/Dispatcher experience (home services preferred) 
</li><li>ServiceTitan experience strongly preferred 
</li>Experience ordering materials and working with vendors is a plus 
<li>
</li>Comfortable with sales and customer interactions 
<li>
</li>Strong organizational and multitasking skills 
<li>
</li>Excellent communication and problem-solving abilities 
<li>
</li>Proficient with computers and technology 
<li>
</li>Team player with the ability to work independently 
<li>
</li></ul><div>Preferred Qualifications: 
</div>Call center experience 
<ul><li>
</li>QuickBooks Online or basic accounting knowledge 
<li>
</li>Background in home improvement, construction, or trades 
<li>
</li>Sales or marketing experience 
<li>
</li></ul><div>Build fun and rewarding career with an industry leader!</div>
<div>Apply now!</div>
</div>
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.</div>

ServiceTitan Dispatcher Customer Service Home Service

Eastern Lift Truck

Eastern Lift Truck Co.
 
Service Dispatcher
 
Currently, we are seeking a Service Dispatcher to support our Upper Marlboro, MD location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!
 
Main Duties: 
Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines
 Schedule and dispatch planned maintenance to ensure timely completion
 Receive service requests from customers and coworkers
 Enter information into the computer
 Assist with paperwork and prepare reports
 May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors
 
Requirements: 
Dispatch experience desired
 Must possess unwavering customer service drive and focus
 Ability to multi-task and work in a fast-paced environment
 Must be a team player
 Pleasant phone demeanor
 Stable work history
 
Proficient with Microsoft Word and Excel
 
Compensation: 
This position is paid hourly with a pay range of $20.00/hr. to $25.00/hr. Compensation is based on experience.
 
Benefits: 
Medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.
 
Who is Eastern Lift Truck Co.?
 
Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.
 
Find out more at: www.easternlifttruck.com
 
“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets”

Service Dispatcher

HP Sales NE

Service Manager / DispatcherHP (Henny Penny) Sales Northeast &ndash; South Jersey Headquartered Premier Food Service DistributorJob Type: Full-Time<ul><li>401K, Medical, PTO</li><li>$50,000 to $65,000 per year</li></ul>Work Location: Mount Laurel, NJ OfficeWhy Work Here? Awesome environment and exciting work.HP Sales Northeast seeks a Service Manager / Dispatcher to join its industry leading team working in our Mount Laurel, New Jersey office.We are seeking a dynamic and strategic Service Manager / Dispatcher to lead our Service Department and Dispatching operations. You will be responsible for coordinating, scheduling and dispatching our service repair technicians to customer locations. You will act as the central point of communication between our service repair technicians, our customers and our vendors. You will oversee the Service process, ensure quality customer service, timely service delivery, and manage our service repair technicians that are on the road within our territory. Maintain strong relationships with our customers (ie. Wendy's, McDonald's, Chick-fil-A, ShopRite, etc.), service technicians, company team members and vendors. The position offers an opportunity to organize and manage our distribution network while supporting company growth an customer satisfaction. We are seeking a customer service-oriented individual to provide our customers with quality support and communication.If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a growing company offering excellent benefits.Responsibilities:<ul><li>Scheduling and dispatching service technicians based on job requirements and timely need of job</li><li>Communicate clearly with customers regarding appointment times and updates</li><li>Coordinate emergency and priority service calls</li><li>Monitor technicians' progress and adjust schedules as needed</li><li>Utilize geotagging tools and software to track service technician locations and optimize delivery routes for maximum efficiency and cost-effectiveness.</li><li>Maintain and update accurate records and schedules for service technicians - reporting of same in company systems</li><li>Basic knowledge of transportation regulations, safety procedures, compliance requirements over our service territory.</li><li>Handle after-hours and/or on-call coordination when required</li></ul>Requirements:<ul><li>Experience of 1+ years Customer Service and Dispatch</li><li>Office setting and proficiency with standard office equipment; computers, phones, printers, etc.</li><li>Strong organizational skills with attention to detail</li><li>Strong communication skills; problem solving, ability to multi-task and deal with customers, vendors and company team members</li><li>Experience with Salesforce, a plus</li><li>High School diploma or equivalent.</li><li>Possess a valid Driver's License and acceptable Motor Vehicle Record.</li><li>Must be able to pass a drug screen and physical exam</li></ul>About HP Sales Northeast &ndash; Henny Penny:For more than 35 years, HP Sales Northeast has been a family business with deep roots in the high-end foodservice market. As one of the most successful Henny Penny distributors in the world, we know how to deliver value to every customer through premium and supportive foodservice solutions. Therefore, our core mission is to create remarkable experiences through people, products, and food.HP Sales has proudly served the world&rsquo;s most demanding kitchens for over 60 years. OUr Northeast territory covers from Delaware to Maine. If you&rsquo;ve ever been to a McDonalds, Chick-Fil-A, Maggiano&rsquo;s, Texas Roadhouse, Chili&rsquo;s, Wendy&rsquo;s, Sonic, Friendly&rsquo;s, Arby&rsquo;s, or Cracker Barrel, there&rsquo;s a good chance you&rsquo;ve seen us hard at work.Benefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Job Type: Full-timePay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What kind of products have you handled?</li></ul>Experience:<ul><li>Customer Service and Dispatch: 1 year (Preferred)</li></ul>Work Location: In person

Service Manager / Dispatcher

Townsend Energy

<div>Townsend Energy, Danvers, MA.
Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do!
We are an equal opportunity employer.
We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do!
We have an immediate opening for an HVAC Service Dispatcher.
Job Summary:
The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits:
<ul><li>Medical Insurance with company contribution for individuals and family; FSA and HSA options</li><li>
Vision and Dental Insurance</li><li>
Basic Life and AD&amp;D Insurance</li><li>
Long-Term Disability</li><li>
401k with company match</li><li>
80 hours of vacation; accrued</li><li>
40 hours of sick leave
</li><li>9 Paid Holidays, including floating holidays</li><li>
Employee Assistance Program</li><li>
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles</li><li>
Discount on Townsend Energy products and services</li><li>
Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental</li></ul>
Job Title: HVAC Service Dispatcher / Schedule Coordinator
Pay: $23.00 - $31.25 Per hour. We pay for experience
Work Hours: 7:30am - 3:30pm, Monday to Friday
Work Type: Full-Time
Location: Onsite in Danvers, MA
What you will be doing:
<ul><li>Answering incoming calls, and emails</li><li>
Handling customers inquiries, providing professional and courteous responses. Ensuring all customer service requests are promptly addressed and scheduled for appropriate action</li><li>
Plans and optimize service routes to maximize efficiency and driving times while considering technician availability</li><li>
Scheduling service callsdispatching technicians</li><li>
Coordinate and schedule planned maintenance accounts</li><li>
Updating customers with service status / lead time for service calls</li><li>
Accurately update and maintain records of service calls, and customer interactions in dispatch software system</li><li>
Maintains constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.</li></ul>
Qualifications / Skills:
<ul><li>2 + years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience</li><li>
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous</li><li>
Excellent communication skills and ability to remain composed under pressure.</li><li>
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.</li><li>
Proficiency in using dispatch software, GPS, and other relevant tools.</li><li>
High school diploma or equivalent</li></ul>
Learn more about us online: www.townsendtotalenergy.com</div>

HVAC Service Dispatcher

Unlimited Service Group

<div></div><div><div>Service Dispatcher
</div><div>Please note: This is a full-time, in person position located at our Las Vegas office &ndash;</div><div>
1840 Stella Lake Street, Las Vegas, NV 89106</div><div>
Hours are Mon-Fri 7:30AM-4PM / Dispatch Rotation - After hours and weekends.</div><div>
Pay Range: $18.00-$25.00 Full time</div><div></div><div>
Overview
</div><div>Hi-Tech Commercial Service is looking for a Service Dispatcher to join our team in Las Vegas, NV.</div><div></div><div>
Essential Responsibilities
</div><ul><li>Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers.</li><li>
Demonstrate the ability to dispatch calls in an organized customer centered approach.</li><li>
Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift.</li><li>
Maintain up-to-date records of parts and job status on dispatch boards.</li><li>
Follows all company credit procedures for billing and COD calls.</li><li>
Follows all manufacturer authorization procedures prior to work being done</li><li>
To successfully perform this job an individual must be able to perform each essential job functions and other assigned duties that may be assigned in the course of work and business.
</li></ul><div>Qualifications
</div><ul><li>1-2 years of customer service experience in a related field</li><li>
Knowledge of dispatch systems or logistics</li><li>
Demonstrates the ability to work as a team</li><li>
Outstanding organizational and multitasking skills</li><li>
Fast data entry</li><li>
Experience working with Microsoft Office programs</li><li>
Strong active listening and communication skills</li><li>
Completion of a satisfactory background check and drug screen is required.</li><li>
Must be at least 18 years of age.</li></ul><div>
Benefits of Joining Our Team
</div><ul><li>Medical, dental, and vision insurance coverage</li><li>
Optional short term disability coverage</li><li>
Company paid, long-term disability and life insurance coverage.</li><li>
Paid time off for vacations and holidays</li><li>
401(k) Retirement plan with company match</li><li>
Competitive starting hourly rate</li></ul><div>
Hi-Tech Commercial Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div><div></div>

Beacon Hill

<div>
 
 
 Service Dispatcher - Richmond, VA
 
 
 
 We're hiring a Service Dispatcher to support a fast-paced service operations team. This role is responsible for coordinating technicians, managing service requests, and ensuring timely response for both emergency and scheduled work.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Dispatch technicians for service calls and emergencies
 </li>
 <li>
 Manage incoming requests and prioritize based on urgency
 </li>
 <li>
 Optimize daily schedules and adjust in real time
 </li>
 <li>
 Track job progress and maintain accurate documentation
 </li>
 <li>
 Coordinate preventative maintenance visits
 </li>
 <li>
 Communicate updates clearly with customers and internal teams
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 2+ year of experience in customer service, admin, scheduling, or dispatch
 </li>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Excellent communication and attention to detail
 </li>
 <li>
 Proficiency in Microsoft Office
 </li>
 <li>
 Experience in dispatch, logistics, or service-based industries is preferred
 </li>
 </ul>
 
 
 Additional Info
 
 
 <ul>
 <li>
 Onsite in Richmond, VA
 </li>
 <li>
 Monday-Friday 7:30am-4:40pm
 </li>
 <li>
 Temp-to-perm opportunity with growth potential
 
 </li>
 </ul>
 
 Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
 
 
 
 
 California residents:
 
 Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 
 If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
 
 
 
 Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
 
 
 Company Profile:
 
 
 Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
 
 
 Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
 
 
 Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
 
 
 
 Benefits Information:
 
 
 
 Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
 
 
 
 
 
 We look forward to working with you.
 
 
 Beacon Hill. Employing the Future (TM)
 
</div>

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