service order dispatcher

SPATCO Energy Solutions

SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.
<br><br>
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
<br><br>
If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.
<br><br>
SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers. You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner. This will require clear and concise writing/verbal communication with department managers, employees, and customers.
<br><br>
<b>Essential Functions:</b><br>
<ul>
<li>Dispatch service technicians to appropriate locations according to customer requests and local branch standards</li>
<li>Enter service call information into computer systems</li>
<li>Confer with customers or supervising personnel in order to address questions, problems, and requests for service</li>
<li>Relay work orders, messages, and information in writing and/or verbally</li>
<li>Use GPS programs to monitor locations of service technicians to assist in dispatching calls</li>
<li>Assist in processing and billing of service invoices</li>
</ul>
Experience, Competencies and Education
<br><br>
<ul>
<li>Previous dispatch experience preferred</li>
<li>Experience dealing with customers</li>
<li>Prior use of Microsoft office (Word, Excel, Office)</li>
<li>Must be dependable and detailed oriented</li>
<li>Strong communication: Must have the ability to listen and communicate effectively</li>
<li>Able to multitask and perform a variety of tasks effectively</li>
<li>Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter</li>
<li>Work under time constraints efficiently and have the ability to work well with others</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Paid holidays</li>
<li>Paid vacation and sick time, Up to four weeks’ vacation with tenure</li>
<li>401K match</li>
<li>Health, Dental, Vision Insurance as well as supplemental coverages offered</li>
<li>Company-paid Life Insurance</li>
</ul>


Service Dispatch (Dallas, TX Area)

Westbrook Honda

<div><p>Westbrook Honda, Proud member of the Lorensen Auto Group, is growing and we need to add an experienced Service Dispatcher. We are a 7 time Presidents Award winner highly focused on a World Class customer experience. Customer satisfaction starts with employee satisfaction. We work as a tight knit team, and the right candidate will be a consummate team player.</p><br>
<p></p>
<div>
The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.</div>
<div></div>
<div><b>Key Responsibilities:</b></div>
<ul><li><div><b>Schedule and Dispatch Work:</b> Assign repair orders to technicians based on skill level, availability, and job complexity</div>
</li><li><div><b>Workflow Management:</b> Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met</div>
</li><li><div><b>Proactive Planning:</b> Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs</div>
</li><li><div><b>Communication:</b> Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays</div>
</li><li><div><b>Process Awareness:</b> Apply organizational and planning skills to streamline operations and improve turnaround times</div>
</li><li><div><b>Documentation:</b> Maintain accurate records of work assignments, job status, and completion times</div>
</li><li><div><b>Customer Focus:</b> Support the service team in delivering timely and high-quality service to customers</div>
</li></ul><div><b>Qualifications:</b></div>
<ul><li><div>Strong organizational and time-management skills</div>
</li><li><div>Ability to balance multiple tasks and priorities in a fast-paced environment</div>
</li><li><div>Excellent communication and problem-solving skills</div>
</li><li><div>Proficiency with scheduling tools and basic computer applications</div>
</li><li><div>High attention to detail and methodical approach to planning</div>
</li></ul><div><b>Ideal Candidate Profile:</b></div>
<ul><li><div>Highly organized and proactive.</div>
</li><li><div>Comfortable working in a dynamic environment with frequent changes</div>
</li><li><div>CDK experience</div>
</li><li><div>Strong interpersonal skills to coordinate between multiple departments</div></li></ul><div><br>
<div>
</div></div><p></p><p><b>Benefits:</b></p>
<ul>
<li>401(k)</li>
<li>Excellent 401(k) match</li>
<li>Medical and Dental insurance</li>
<li>Disability insurance</li>
<li>Ongoing monthly training and reviews</li>
<li>Performance Incentives</li>
<li>Flexible schedule</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Free lunch on Saturdays</li>
<li>Closed Sunday's and all Major Holidays</li></ul><br>
<p></p>
<p><i>
Lorensen Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Lorensen Auto Group are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.</i></p></div><p></p>

Automotive Service Dispatch

Acree Plumbing, Air & Electric

<div><p><b>Dispatcher- Sarasota, Florida</b></p><p>
In this position, the Dispatcher supports the technicians, management, and all customers. The Dispatcher/Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher/Service Coordinator will always provide high-level customer service during their daily responsibilities.</p><p><b>
Essential Job Functions:</b></p><ul><li>
Represent the Acree way- <i>Positive, Passionate, and Professional.</i></li><li>
Deliver exceptional customer service.</li><li>
Prepare detailed work orders and supporting documents for every order.</li><li>
Dispatch technicians promptly and provide ongoing scheduling services.</li><li>
Utilize Service Titan to manage and monitor customer relationships.</li><li>
Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.</li><li>
Ensure adequate supplies and materials by creating and maintaining purchase orders.</li><li>
Provide clients with comprehensive warranty information and process all warranties promptly.</li><li>
Make sure that permits are pulled and closed promptly.</li><li>
Contribute to accounts payable/receivable activities and provide the necessary documentation.</li><li>
Generate weekly status reports tracking work orders, estimates, inquiries, etc.</li><li>
File, scan, and other office tasks as required.</li><br>
<li>
Outbound calling to our customer database to schedule appointments</li><li>
Follow up satisfaction calls to our completed jobs</li><li>
Participate in training so that you grow and develop as a professional.</li><li>
Maintain communication with dispatch and your manager.</li><li>
Ability to stay calm in high-stress situations and keep a professional, calm demeanor</li><li>
Conveys a positive impression of the company while establishing and building long-term customer relationships</li><li>
Communicates effectively and collaborates with all internal departments to satisfy customer needs</li><li>
Contributes to the department and company's success by meeting and exceeding all performance objectives</li><li>
Maintains proficiency of performance by staying current on all updates processes and changes</li><li>
Proactively identify areas for process change to improve customer-handling procedures</li><li>
Train incoming new hires</li><li>
Generate internal reports</li><li>
Attend daily huddle meetings</li><li>
Provide cancellation reports to manager.</li><li>
Job scrubbing</li><li>
Online bookings</li><li>
Update technician job order</li></ul><p><b>
Qualifications:</b></p><ul><li>
1-2 years of Home Service Dispatching Experience required.</li><li>
Ability to multi-task with a high level of accuracy and attention to detail and prioritization</li><li>
Strong communication skills, written and verbal.</li><li>
Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook</li><li>
Prior customer service experience is a PLUS!!!</li><li>
High School Diploma or GED equivalent.</li><li>
Computer Skills (Microsoft Office).</li></ul><p><b>
Experience/ Education:</b></p><ul><li>
High School Diploma or equivalent required, associates and college degrees preferred.</li></ul><p><b>
Compensation:</b></p><ul><li>
$24- $26 per hour.</li></ul><p><b>
Benefits:</b></p><ul><li>
Competitive Dental, Vision, and Healthcare Plans</li><li>
401(k) matching</li><li>
Short-Term and Long-Term Disability</li><li>
Life Insurance</li><li>
PTO</li><li>
Paid Holidays</li><li>
Employee Assistance Program (EAP)</li></ul><p><i>
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.</i></p><p><b><i>
EOE</i></b></p></div>

Dispatch Lead

DELEGATE AUTO REPAIR WORKSHOP

<ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul><p>Job Type: Full-time</p>

AUTOMOTIVE ADVSOR OR INCHARGE

Eastside Service

<p>We are a growing HVAC/R company that is committed to the growth of our team and customers. We are looking to hire an experienced and driven dispatcher/office assistant with exceptional communication skills and superb customer service. As a dispatcher/office assistant you will be a significant asset to our team and our customers.</p><p><b>Responsibilities:</b></p><ul><li>Receive incoming service requests/scheduling of work orders.</li><li>Quarterly PM scheduling</li><li>Part facilitation to team members</li><li>Invoice processing</li><li>Schedule, dispatch, and check-out technicians.</li><li>Prioritize service calls based on urgency and strategic planning of technician locations.</li><li>Communicate effectively with technicians, customers, and management team providing necessary information and updates.</li><li>Monitor technician schedules and ensure timely arrival to service locations.</li><li>Estimate drafting.</li><li>Inventory upkeep</li><li>Purchase Order processing and upkeep.</li><li>KPI tracking</li><li>Remote on call 1 cycle a month.</li></ul><p><b>Qualifications:</b></p><ul><li>Experience in a dispatching role, preferably in the HVAC/R industry.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication skills with the teams best interest.</li><li>Familiarity with HVAC/R systems and terminology is a plus.</li><li>Ability to work in a fast-paced environment and handle pressure effectively.</li><li>Customer-focused mindset with a commitment to delivering exceptional service.</li></ul><p>Job Type: Full-time</p><p>Pay: $20.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: On the road</p>

Dispatcher/Customer Service

South Glens falls Central School District

<div><p>The district has an anticipated vacancy for a dispatcher.
</p><p><b>DISTINGUISHING FEATURES OF THE CLASS:</b></p>
<p>This is a competitive Civil Service position which requires the applicant to be on a current Civil Service List for School Bus Dispatcher, or be able to complete the required examination. Position provides assistance and support to the Transportation Supervisor. The work is performed under the general supervision of the Transportation Supervisor. In addition, related work shall be assigned as required by the Transportation Supervisor or Central Office Administration.</p>
<p>Reports to: School Business Administrator/Transportation Supervisor</p>
<p>Description:</p>
<ul><li>Establishes and reviews bus routes, trains new drivers, dispatches buses to provide safe and timely transportation to children</li>
<li>Drive bus</li>
<li>Establish bus routes</li>
<li>Call subs when drivers are absent</li>
<li>Train and test new drivers</li>
<li>Check and approve time cards for accuracy</li>
<li>Collect maintenance records from bus mechanics</li>
<li>Collect proper records for bus drivers' folders to comply with the laws of 19A and the state education department</li>
<li>Performs other related duties as assigned</li>
</ul><br>
<b>Civil Service Title:</b> Dispatcher</div>

Dispatcher

CrossCountry Freight Solutions

<div><p><b>Job Title:
</b></p>Dispatcher
<p></p><p><b>Department:
</b></p>Dallas TX
<p></p><p><b>Job Status:
</b></p>No
<p></p><p><b>Compensation:
</b></p><p></p><p><b>Reports to:
</b></p>Patrick Hennen (SUP_011599)
<p></p><p><b>Direct Reports:
</b></p>No
<p></p><p><b>COMPANY OVERVIEW
</b></p><p>CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, &amp; Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
</p><p></p><p><b>JOB TITLE: </b>Dispatcher
<br>
<b>DEPARTMENT: </b>Operations
<br>
<b>JOB STATUS: </b>Non-Exempt
<br>
<b>SHIFT: </b>Monday-Friday (10am-6pm)
<br>
<b>WAGE: </b>$25.00/hr
<br>
<b>REPORTS TO: </b>Service Center Manager
<br>
<b>DIRECT REPORTS: </b>No
</p><p><b>COMPANY OVERVIEW
</b></p><p>CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, &amp; Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
</p><p><b>JOB SUMMARY
</b></p><p>We are seeking a tech savvy and organized dispatcher to join our team. This will be a regional dispatcher role responsible for coordinating pick-up and delivery of freight accurately and efficiently for three of our locations in Texas. They will utilize our company&rsquo;s technology system to process and close driver trips while supporting the operations team with administrative tasks.
</p><p><b>ESSENTIAL JOB DUTIES
</b></p><ul><li>Plans and implements methods and procedures for efficient pickup and delivery of freight.
</li><li>Verifies accuracy of pick-up orders placed by Customer Service Representatives.
</li><li>Maintain and facilitate communication with drivers to ensure optimum operational efficiency.
</li><li>Communicates with Operations and Customer Service Representative personnel to resolve operational and freight issues.
</li><li>Other duties as assigned
</li></ul><p><b>MINIMUM REQUIREMENTS
</b></p><ul><li>At least 18 years of age
</li><li>Able work irregular hours when necessary.
</li><li>Knowledge of the city/urban literacy
</li><li>Detailed oriented, analytical, and time management skills
</li><li>Excellent communication and problem-solving skills
</li><li>Previous forklift experience preferred
</li></ul><p><b>BENEFITS
</b></p><ul><li>Medical, Dental, Vision, and Life Insurance
</li><li>PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
</li><li>401k Retirement Plan
</li><li>Biweekly Pay
</li></ul><p>#CCADM
</p><p></p><p><b>BENEFITS:
</b></p><ul><li>Medical, Vision, Dental, Supplemental, and Life Insurances available.
</li></ul><ul><li>Paid time off, paid holidays, paid community volunteer time
</li></ul><ul><li>401k retirement plan</li></ul></div>

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Service Dispatch (Dallas, TX Area)

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Dispatcher

Dispatcher