service order taker

KERZNER INTERNATIONAL LIMITED

We are on the lookout for a talented and motivated individual to join our Food and Beverage Team. If you are comfortable talking and engaging with guests over the telephone? Are you passionate about food and beverage and giving a unique first-class F&amp;B Experience? If you possess these skills, we have the perfect job for you, at Atlantis, The Palm.
As an Order Taker, In Room Dining, you will be responsible for taking the guest orders over the phone and delivering an exceptional standard of service. You will be working closely with both kitchen and service team, making sure that sanitation and safety standards are always followed and maintained. It is also essential that you have full knowledge of the food and beverage menu.
An Order taker, In Room Dining should be patient when dealing with guests, always maintain a positive attitude have a good knowledge of Micros, pay attention to details, passionate about customer service.

Order Taker, In Room Dining

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and efficient Order Taker to join our team in Cairo, Egypt. As an Order Taker, you will play a crucial role in ensuring customer satisfaction by accurately recording and processing customer orders in a timely manner. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.<ul><li>
Answer customer calls and greet walk-in customers promptly and professionally</li><li>
Take accurate food and beverage orders, ensuring all details and special requests are correctly recorded</li><li>
Enter orders into the Point of Sale (POS) system with precision and efficiency</li><li>
Provide customers with detailed information about menu items, including ingredients, preparation methods, and pricing</li><li>
Upsell additional items or promote daily specials when appropriate</li><li>
Communicate order details clearly to kitchen staff and coordinate with the service team for timely order fulfillment</li><li>
Handle customer inquiries, concerns, and complaints with patience and professionalism</li><li>
Process payments accurately and provide correct change when necessary</li><li>
Maintain a clean and organized workspace</li><li>
Stay updated on menu changes, promotions, and company policies</li><li>
Assist with other customer service tasks as needed</li></ul> 

Qualifications 
<ul><li>
Excellent verbal communication and active listening skills</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Proficiency in using Point of Sale (POS) systems and basic computer skills</li><li>
Ability to multitask and work efficiently in a fast-paced environment</li><li>
Keen attention to detail and accuracy in order taking and data entry</li><li>
Basic math skills for handling orders and payments</li><li>
Ability to remain calm and composed under pressure</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays as required</li><li>
Knowledge of food and beverage items (preferred)</li><li>
Previous experience in a similar customer service or order-taking role (preferred)</li><li>
Fluency in English; knowledge of Arabic or other languages is a plus</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Order Taker

Marriott International

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

SOFITEL

The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Update white board daily (AM).</li> <li>Prepare daily cashiering forms and operational forms.</li> <li>Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.</li> <li>Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.</li> <li>Regular check with culinary team for non-availability items.</li> <li>Answer all phone calls promptly and efficiently, using the correct greeting.</li> <li>Carry out correct order taking procedures with recommendations to the guest.</li> <li>Seize opportunity to up sell IRD food and beverage products.</li> <li>Carry out proper cashiering procedures as set by Sofitel standards.</li> <li>The ability to maintain a clean, neat and orderly order taker cabin throughout service.</li> <li>Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.</li> <li>Reporting of any guest comments to the superior, completing guest preference sheet.</li> <li>Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.</li> <li>Will write beverage storeroom requisition for approval by IRD Manager.</li> </ul>

In Room Dining Order Taker

Kempinski Hotel

Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
<ul>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel product and service knowledge to answer guest questions.</li>
<li>Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.</li>
<li>Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.</li>
<li>Verify the physical status of the room and update the Order Taker of any discrepancies found.</li>
<li>Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.</li>
<li>Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.</li>
<li>Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.</li>
<li>Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.</li>
<li>Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.</li>
<li>Keep informed of hotel products and services knowledge to answer guest questions.</li>
<li>Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.</li>
</ul>

Housekeeping Room Attendant

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25177781
 
 
 
 Job Category
 
 Management Development Programs/Interns
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!
 
 
 To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
 
 
 Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
 
 
 marriotthotelinternship
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Order Taker / Trainee

Accor

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive, log, and prioritize all maintenance requests from guests and internal departments.
 </li>
 <li>
 Coordinate with Engineering team members to ensure tasks are assigned and completed promptly.
 </li>
 <li>
 Maintain accurate records of requests, work orders, and completion times.
 </li>
 <li>
 Follow up with departments or guests to ensure issues are resolved satisfactorily.
 </li>
 <li>
 Assist in preparing daily job allocations, reports, and shift handovers.
 </li>
 <li>
 Monitor and track preventive maintenance schedules and support administrative tasks.
 </li>
 <li>
 Handle telephone calls and correspondence professionally and efficiently.
 </li>
 <li>
 Support the Chief Engineer/Engineering Supervisors with documentation and departmental coordination.
 </li>
 <li>
 Ensure compliance with Hilton standards and procedures in all record-keeping.
 </li>
 <li>
 Perform additional tasks as required to support the smooth functioning of the Engineering department.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality.
 </li>
 <li>
 Strong organizational and multitasking skills with excellent attention to detail.
 </li>
 <li>
 Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage.
 </li>
 <li>
 Strong communication skills, with fluency in English (Arabic is a plus).
 </li>
 <li>
 A proactive and professional approach, with the ability to remain calm under pressure.
 </li>
 <li>
 A collaborative, team-focused mindset.
 
 
 </li>
 </ul>
 Additional Information
 
 
 experience is an asset
 
 
 Prior experience working with Opera or a related system
 
 
 Fluency in English
 
 
 additional languages are a plus
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Engineering Order Taker - Sofitel Nile Downtown

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