service sales manager

Lakeland Industries Inc.

<div></div><div><div><b>Job Summary:</b></div><div>
The Business Development Manager &ndash; Fire ISP is the subject matter expert and leading resource supporting targeted regional market growth, fire fighter engagement and education, and strategic fire department acquisition within the developing fire ISP services market. This role focuses on providing fire PPE decontamination, inspection and repair insight and expertise, combined with an understanding of fire department applications and requirements, decontamination equipment, techniques, efficacy and applicable regulatory standards and statutory requirement to help fire departments make educated decisions on ISP service practices and selection. He/she will maintain industry leading awareness of market trends and competitive dynamics to support sustainable growth within Lakeland&rsquo;s regional ISP network, including recommendations and support in identifying and developing new greenfield sites or target acquisitions.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>In conjunction with the President and marketing department, develop and execute market awareness and educational initiatives in targeted strategic geographic regions to drive ISP revenue and margin performance that aligns with company goals.</li><li>Develop and accelerate market penetration with defined services and related products in target geographies as strategically defined through direct fire department and agency networking and interaction.</li><li>Track ISP network performance and coordinate with site leadership to ensure regional marketing and sales outreach and support is provided for each site location to prosper and achieve annual objectives.</li><li>Track new customer business development leads generated through marketing outreach or regional events in the CRM opportunities pipeline to collaborate with the aligned regional site(s) to help convert prospects into new customers.</li><li>Collaborate with the President, marketing and product management in ensuring that regional sites are equipped with the appropriate resources, sales tools and pricing strategies for sustained revenue growth.</li><li>Support market research and analyze industry trends and competitive landscape to identify customer needs, product/service gaps and market opportunities for strategic business development.</li><li>Act as subject matter expert to support Product Management and Marketing teams in their efforts to drive successful new service or product launches and market adoption.</li><li>Support voice of customer integration into company ISP services offerings and performance metrics to help ensure service and support provided is maintained as best in class.</li><li>Provide factual industry expertise presentations to strategically aligned end users and industry audiences to enhance market awareness on standards, best practices and future trends.</li><li>Monitor industry service(s) market pricing and margin position, and related customer satisfaction performance to maintain strategic market positioning to maximize offering value.</li><li>Provide strategic end user training on industry standards and best practices for optimal performance and protection through ISP integration.</li><li>Represent the company at industry summits, conferences, and trade shows to promote services and gather market intelligence.</li><li>Network within appropriate industry associations and sit on applicable standards committees to support the best interests of the company.</li><li>Review, prepare, track, and process contracts, agreements, permits, and related documentation with state and local agencies.</li><li>Monitor changing regulations, licensing requirements, and compliance standards to ensure all contracts and filings remain current and accurate.</li><li>Serve as the primary point of contact for agency communications regarding approvals, renewals, updates, and compliance matters.</li><li>Maintain organized records of contracts, deadlines, renewals, and agency correspondence.</li><li>Identify process improvements to streamline contract management and agency processing procedures.</li><li>Ensure all documentation meets company standards and regulatory requirements before submission.</li><li>Track project timelines and follow up proactively to prevent delays in approvals or processing.</li><li>Other duties as assigned</li></ul><div></div><div><b><br>
Minimum Qualifications:</b></div><ul><li>
Minimum of 5 years of experience in business development, sales, fire service operations, PPE services, industrial safety, or related industry experience.</li><li>
Working knowledge of fire service PPE inspection, cleaning, repair, and applicable NFPA standards, including NFPA 1850 or related standards governing turnout gear care and maintenance.</li><li>
Experience developing customer relationships and driving revenue growth within municipal, industrial, or fire service markets.</li><li>
Strong presentation, communication, and relationship-building skills with the ability to engage fire department leadership, municipal agencies, and industry stakeholders.</li><li>
Experience managing CRM pipelines, tracking opportunities, and supporting strategic sales initiatives.</li><li>
Ability to analyze market trends, customer needs, and competitive activity to identify growth opportunities.</li><li>
Strong organizational and project management skills with the ability to manage contracts, documentation, deadlines, and regulatory requirements.</li><li>
Proficiency in Microsoft Office Suite and CRM software platforms.</li><li>
Ability to travel extensively within assigned regions, including overnight travel for customer visits, trade shows, conferences, and training events.</li><li>
Valid driver&rsquo;s license with acceptable driving record.</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in Business, Fire Science, Occupational Safety, Emergency Management, Marketing, or related field, or equivalent combination of education and experience.</li><li>
Direct experience in the fire service industry, including firefighter, fire officer, fire equipment sales, ISP operations, or fire PPE program management experience.</li><li>
Knowledge of fire department procurement processes, municipal contracting, and government agency requirements.</li><li>
Experience with PPE decontamination technologies, inspection processes, repair programs, and verified ISP operations.</li><li>
Existing relationships within the fire service community, including departments, associations, standards committees, and industry organizations.</li><li>
Experience supporting mergers, acquisitions, greenfield expansion projects, or multi-site operational growth initiatives.</li><li>
Familiarity with applicable OSHA, NFPA, and state regulatory compliance requirements related to fire PPE and contamination reduction.</li><li>
Previous experience presenting at industry conferences, conducting training programs, or participating in standards committees or trade associations.</li><li>
Demonstrated ability to influence strategic initiatives and collaborate cross-functionally with marketing, operations, product management, and executive leadership.</li><li>
MBA or advanced degree in Business, Fire Administration, Occupational Safety, or related field.</li><li>
Certified firefighter, fire instructor, safety professional, or related industry certification preferred.</li></ul></div><div></div>

US ISP Business Development - Arizona

Cellular World- AT&T Authorized Retailer

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Retail Sales Manager</b><br>
<br>
Cellular World, a leading AT&amp;T authorized retailer, is currently looking for strong Retail Sales Managers who are passionate about mobile technology. We are currently accepting resumes for a full-time Retail Sales Manager to join our innovative, best-in-class, and growing company. Your goal, as the Retail Sales Manager, is to ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers. The Retail Sales Manager will also ensure the location exceeds sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be the best in class.<br>
<br>
<b>Job Benefits:</b></div>
<ul><li>Supportive team environment.</li>
<li>Tenure Increase program.</li>
<li>PTO Accrual.</li>
<li>Growth Opportunities.</li>
<li>Medical/Dental and Vision benefits options.</li>
<li>Long-term and short-term disability insurance benefits options.</li>
<li>401(k) plan with a company contribution.</li>
</ul>
<div><br>
<b>Cool perks:</b></div>
<ul><li>An incredible employee discount not to exceed 57% on up to 5 lines on AT&amp;T's premium wireless service.</li>
<li>Huge discounts on accessories and additional AT&amp;T products and services allow you access to the latest and greatest, trending gadgets.</li>
<li>A new hire budget to spend on a wide range of Team Color apparel.</li>
</ul>
<div><br>
<b>Responsibilities:</b></div>
<ul><li>Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.</li>
<li>Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.</li>
<li>Observe customer experience to determine the focus of the AT&amp;T Experience Steps.</li>
<li>Ensures proper opening and closing of the retail location with completion of all open/close procedures.</li>
<li>Training - ensure 100% completion of all required training monthly and annually per AT&amp;T compliance standards.</li>
<li>Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly, and month- end counts as needed.</li>
<li>Provide resolution to customer complaints regarding sales and service.</li>
<li>Develop and manage positive business relationships with staff and customers.</li>
<li>Provide continuous coaching to sales associates in all aspects of wireless sales and service.</li>
<li>Provide positive reinforcement and training to promote the learning and growth of sales associates.</li>
<li>Recognize your top performers and your lower performers to improve.</li>
<li>New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.</li>
<li>Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.</li>
<li>Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&amp;T requirements.</li>
<li>Develop and maintain relationships with co-workers and consumers.</li>
</ul>
<div><br>
<b>Requirements:</b></div>
<ul><li>Must have a valid Driver's License and current auto insurance.</li>
<li>Must be able to pass a background.</li>
<li>Must attend off-site promotional events during and after business hours.</li>
<li>Previous retail or customer service management required.</li>
<li>Proven leadership and employee management skills.</li>
<li>Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.</li>
<li>Tech-savvy and enjoy working with interactive technology devices.</li>
<li>Enjoy working in a team environment &amp; engaging with the consumer. Must be enthusiastic and have the drive needed to complete sales.</li>
<li>Independent and self-motivated team player.</li>
<li>Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.</li>
<li>Reliable transportation.</li>
<li>Must be at least 18 years of age.</li>
<li>This role benefits from bilingual communication, but we encourage all qualified candidates to apply.</li>
</ul>
<div><br>
We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Wireless Retail Store Manager - Lemmonwood

<div><div><div><b>Retail Sales Manager</b><br>
<br>
Cellular World, a leading AT&amp;T authorized retailer, is currently looking for strong Retail Sales Managers who are passionate about mobile technology. We are currently accepting resumes for a full-time Retail Sales Manager to join our innovative, best-in-class, and growing company. Your goal, as the Retail Sales Manager, is to ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers. The Retail Sales Manager will also ensure the location exceeds sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be the best in class.<br>
<br>
<b>Job Benefits:</b></div>
<ul><li>Supportive team environment.</li>
<li>Tenure Increase program.</li>
<li>PTO Accrual.</li>
<li>Growth Opportunities.</li>
<li>Medical/Dental and Vision benefits options.</li>
<li>Long-term and short-term disability insurance benefits options.</li>
<li>401(k) plan with a company contribution.</li>
</ul>
<div><br>
<b>Cool perks:</b></div>
<ul><li>An incredible employee discount not to exceed 57% on up to 5 lines on AT&amp;T's premium wireless service.</li>
<li>Huge discounts on accessories and additional AT&amp;T products and services allow you access to the latest and greatest, trending gadgets.</li>
<li>A new hire budget to spend on a wide range of Team Color apparel.</li>
</ul>
<div><br>
<b>Responsibilities:</b></div>
<ul><li>Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.</li>
<li>Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.</li>
<li>Observe customer experience to determine the focus of the AT&amp;T Experience Steps.</li>
<li>Ensures proper opening and closing of the retail location with completion of all open/close procedures.</li>
<li>Training - ensure 100% completion of all required training monthly and annually per AT&amp;T compliance standards.</li>
<li>Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly, and month- end counts as needed.</li>
<li>Provide resolution to customer complaints regarding sales and service.</li>
<li>Develop and manage positive business relationships with staff and customers.</li>
<li>Provide continuous coaching to sales associates in all aspects of wireless sales and service.</li>
<li>Provide positive reinforcement and training to promote the learning and growth of sales associates.</li>
<li>Recognize your top performers and your lower performers to improve.</li>
<li>New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.</li>
<li>Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.</li>
<li>Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&amp;T requirements.</li>
<li>Develop and maintain relationships with co-workers and consumers.</li>
</ul>
<div><br>
<b>Requirements:</b></div>
<ul><li>Must have a valid Driver's License and current auto insurance.</li>
<li>Must be able to pass a background.</li>
<li>Must attend off-site promotional events during and after business hours.</li>
<li>Previous retail or customer service management required.</li>
<li>Proven leadership and employee management skills.</li>
<li>Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.</li>
<li>Tech-savvy and enjoy working with interactive technology devices.</li>
<li>Enjoy working in a team environment &amp; engaging with the consumer. Must be enthusiastic and have the drive needed to complete sales.</li>
<li>Independent and self-motivated team player.</li>
<li>Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.</li>
<li>Reliable transportation.</li>
<li>Must be at least 18 years of age.</li>
<li>This role benefits from bilingual communication, but we encourage all qualified candidates to apply.</li>
</ul>
<div><br>
We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div></div>

Wireless Retail Store Manager- Collins Hill

Hermès

<div><p><b>Job Title: Team Manager Abu Dhabi
</b></p><p><b>Reports To: Store Manager
</b></p><p>We are looking for a dynamic and charismatic Team Manager with a luxury fashion and watches &amp; jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence.
<br>
<br>
<b>RESPONSIBILITIES
</b></p><div><b>Leadership &amp; Team Development:
</b><br>
<ul><li>Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
</li><li>Support the Store Manager in driving performance, coaching, and developing individual team members.
</li><li>Foster a collaborative and agile team environment where creativity and initiative are encouraged.
</li><li>Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.
</li></ul></div><div><b>Client Experience &amp; Sales Excellence:
</b><br>
<ul><li>Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
</li><li>Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
</li><li>Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
</li><li>Support the team in upselling, cross-selling, and storytelling to enhance the client journey.
</li></ul></div><div><b>Business &amp; Operations Management:
</b><br>
<ul><li>Monitor key performance indicators (KPI&rsquo;s) and contribute to strategic decision-making to optimize sales.
</li><li>Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
</li><li>Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
</li><li>Support with reporting, team scheduling, and business priorities.
</li></ul></div><div><b>EXPERIENCE
</b><br>
<ul><li>5+ years of experience in a leadership role within luxury fashion and/or watches &amp; jewellery.
</li><li>A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
</li><li>Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
</li><li>Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
</li><li>A natural storyteller with excellent communication and interpersonal skills.
</li><li>Agile, adaptable, and curious, always seeking opportunities to elevate the store&rsquo;s performance.</li></ul></div></div>

Team Manager Abu Dhabi

akme group

<p>Caf&eacute; Manager &ndash; Specialty Coffee</p><p><b>Location:</b> Al Ain, UAE<br/><b>Salary:</b> AED 4,000 &ndash; AED 5,000 per month<br/><b>Job Type:</b> Full-time</p><p>Job Summary</p><p>We are looking for a <b>strong and experienced Caf&eacute; Manager</b> to lead the day-to-day operations of our specialty coffee outlet in <b>Al Ain</b>.</p><p>The ideal candidate must have solid experience managing a <b>busy caf&eacute; or specialty coffee shop</b>, with strong leadership skills, excellent operational knowledge, and the ability to manage the team, service standards, sales, inventory, and overall outlet performance.</p><p>This is a <b>hands-on management role</b> for someone who can take full responsibility for the outlet and maintain high standards across operations, customer service, coffee quality, cleanliness, and team performance.</p><p>Key Responsibilities</p><ul><li>Manage the complete day-to-day operations of the caf&eacute;.</li><li>Lead, supervise, motivate, and develop the caf&eacute; team.</li><li>Ensure excellent customer service and guest satisfaction.</li><li>Maintain high standards of specialty coffee preparation and presentation.</li><li>Monitor staff attendance, grooming, discipline, and performance.</li><li>Prepare and manage staff schedules according to operational requirements.</li><li>Monitor daily sales and work towards achieving outlet targets.</li><li>Control food and beverage costs, wastage, and operational expenses.</li><li>Manage inventory, stock levels, ordering, and receiving.</li><li>Ensure proper opening and closing procedures are followed.</li><li>Maintain cleanliness, hygiene, food safety, and municipality standards.</li><li>Handle customer complaints professionally and resolve operational issues immediately.</li><li>Conduct regular team briefings and ensure SOPs are followed.</li><li>Coordinate with kitchen, coffee, HR, accounts, procurement, and management teams.</li><li>Monitor product quality and consistency.</li><li>Identify opportunities to improve sales, service, and overall caf&eacute; performance.</li><li>Prepare operational reports and provide regular updates to management.</li></ul><p>Requirements</p><ul><li><b>Previous experience as a Caf&eacute; Manager is mandatory.</b></li><li>Strong preference for candidates with <b>specialty coffee shop experience</b>.</li><li>Good understanding of caf&eacute; operations, coffee service, food service, inventory, and cost control.</li><li>Strong leadership and team-management skills.</li><li>Ability to manage a busy outlet independently.</li><li>Strong customer-service and problem-solving skills.</li><li>Good communication skills in English.</li><li>Professional, disciplined, organized, and hands-on approach.</li><li>Must be willing to work in <b>Al Ain, UAE</b>.</li><li>Candidates currently available in the UAE will be preferred.</li><li>Immediate or short-notice joiners will be an advantage.</li></ul><p>Salary</p><p><b>AED 4,000 &ndash; AED 5,000 per month</b>, depending on experience and suitability.</p><p><b>Only candidates with relevant Caf&eacute; Manager / Specialty Coffee management experience are encouraged to apply.</b></p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have previous experience working as a Caf&eacute; Manager?</li><li>Do you have previous experience managing a specialty coffee caf&eacute;?</li><li>How many years of experience do you have as a Caf&eacute; Manager?</li><li>Are you willing to relocate/work in Al Ain?</li><li>Do you have experience managing staff schedules, inventory, stock control, wastage, and daily caf&eacute; operations?</li><li>Do you have experience handling caf&eacute; sales targets, cost control, and outlet performance?</li><li>Are you comfortable with a salary range of AED 4,000&ndash;5,000 per month?</li></ul><p>Work Location: In person</p>

Café Manager

The Home Depot

<p>Position Purpose:<br/></p><p>Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.<br/></p><p>Key Responsibilities:<br/></p><p>50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.<br/></p><p>15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly<br/></p><p>15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.<br/></p><p>10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.<br/></p><p>10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This position reports to Store Manager<br/></p><p>This position has 0 direct reports.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 5% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/></p><p>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>3<br/></p><p>Minimum Leadership Experience:<br/></p><p>2 + years of leadership experience<br/></p><p>Preferred Leadership Experience:<br/></p><p>3 + years of leadership experience<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/></p><p>Collaborates<br/></p><p>Communicates Effectively<br/></p><p>Customer Focus<br/></p><p>Resourceful<br/></p>

Assistant Store Manager - Operations

Apres Restaurant LLC

<p>1. JOB PURPOSE</p><p>The Branch Manager &ndash; OPUS is responsible for the overall day-to-day management, operational excellence, sales performance, guest experience, team leadership, and profitability of the OPUS branch located at Premium location in Abu Dhabi.</p><p>The role is responsible for maintaining the premium OPUS brand standards while ensuring smooth coordination with Hotel management and operations. The Branch Manager will lead the team to achieve sales targets, deliver exceptional customer service, control costs and inventory, and maximize commercial opportunities within the location.</p><p>2. KEY RESPONSIBILITIESA. Branch Operations</p><ul><li>Manage the complete day-to-day operation of the OPUS branch.</li><li>Ensure the branch opens and closes according to approved operating procedures and timings.</li><li>Maintain high standards of cleanliness, presentation, grooming, merchandising, and service.</li><li>Ensure all company policies, SOPs, health and safety requirements, and hotel operational requirements are followed.</li><li>Conduct daily opening and closing checks.</li><li>Monitor branch activities and resolve operational issues promptly.</li><li>Coordinate with Hotel management regarding operational requirements, events, VIP visits, and special activities.</li><li>Ensure the branch is always ready for VIP guests and high-profile events.</li></ul><p>B. Sales &amp; Revenue Management</p><ul><li>Achieve monthly and annual sales and revenue targets.</li><li>Monitor daily sales performance and identify opportunities to increase revenue.</li><li>Drive upselling, cross-selling, and premium product sales.</li><li>Monitor Average Order Value (AOV) and customer conversion.</li><li>Develop opportunities for corporate orders, gifting, events, weddings, Ramadan, festive occasions, and other activations.</li><li>Review daily, weekly, and monthly sales reports.</li><li>Take corrective action when sales performance is below target.</li><li>Build strong relationships with repeat and high-value customers.</li></ul><p>C. Customer Experience</p><ul><li>Deliver a luxury and personalized customer experience consistent with OPUS standards.</li><li>Personally handle VIP and high-value customers when required.</li><li>Monitor customer feedback and ensure complaints are resolved professionally and promptly.</li><li>Ensure staff demonstrate excellent product knowledge and selling skills.</li><li>Maintain a customer-focused culture within the branch.</li><li>Develop and maintain relationships with regular customers and corporate clients.</li></ul><p>D. Team Management</p><ul><li>Lead, supervise, and motivate all branch employees.</li><li>Prepare staff schedules and ensure appropriate manpower coverage.</li><li>Monitor attendance, punctuality, grooming, and discipline.</li><li>Conduct daily briefings and regular performance discussions.</li><li>Set individual and team KPIs.</li><li>Identify training requirements and coordinate training with the relevant departments.</li><li>Ensure employees have adequate product and brand knowledge.</li><li>Conduct performance evaluations and recommend development plans.</li><li>Address staff performance and disciplinary matters in coordination with HR.</li></ul><p>E. Inventory &amp; Stock Control</p><ul><li>Monitor daily stock levels and product availability.</li><li>Ensure accurate receiving, storage, display, and issuing of products.</li><li>Monitor fast-moving and slow-moving products.</li><li>Minimize wastage, damages, expiry, and stock discrepancies.</li><li>Conduct regular stock counts and support monthly stock audits.</li><li>Ensure proper handling and storage of flowers, cakes, chocolates, gifts, packaging, and other products as applicable.</li><li>Coordinate replenishment with the production, procurement, and warehouse teams.</li><li>Report stock shortages and discrepancies immediately.</li></ul><p>F. Visual Merchandising &amp; Brand Standards</p><ul><li>Maintain OPUS luxury brand standards throughout the branch.</li><li>Ensure all products are presented according to approved visual merchandising guidelines.</li><li>Maintain attractive displays and seasonal/festive presentations.</li><li>Ensure packaging, uniforms, signage, and customer-facing materials meet OPUS standards.</li><li>Coordinate with the marketing team for campaigns, activations, and promotional activities.</li><li>Protect the reputation and premium positioning of the OPUS brand.</li></ul><p>G. Financial &amp; Cost Control</p><ul><li>Monitor branch revenue, expenses, wastage, and profitability.</li><li>Ensure all transactions are properly recorded through the POS system.</li><li>Monitor cash handling and ensure compliance with company procedures.</li><li>Review daily cash and sales reconciliation.</li><li>Control operational expenses within approved budgets.</li><li>Identify opportunities to reduce wastage and improve profitability.</li><li>Report financial and operational variances to management.</li></ul><p>H. Events &amp; Hotel team Coordination</p><ul><li>Coordinate with hotel management for hotel/property events and activations.</li><li>Support VIP visits, weddings, corporate events, festive activations, and internal hotel requirements.</li><li>Identify opportunities to increase OPUS sales through hotel's guest, event, and corporate network.</li><li>Ensure timely execution of special orders and event requirements.</li><li>Maintain professional communication with hotel departments and management.</li></ul><p>I. Reporting &amp; Administration</p><ul><li>Prepare daily sales and operational reports.</li><li>Submit weekly performance updates to management.</li><li>Monitor branch KPIs and prepare action plans where required.</li><li>Maintain accurate records for attendance, stock, sales, wastage, complaints, and operational incidents.</li><li>Ensure all required documents and reports are completed on time.</li><li>Escalate operational, financial, staffing, or customer-related issues to management.</li></ul><p>3. DAILY / WEEKLY RESPONSIBILITIES</p><p><b>Daily</b></p><ul><li>Conduct opening operational checks.</li><li>Conduct staff briefing and review daily sales targets.</li><li>Monitor sales, customer service, and product availability.</li><li>Check product quality and presentation.</li><li>Monitor staff attendance and grooming.</li><li>Review stock levels and replenishment requirements.</li><li>Handle customer feedback and complaints.</li><li>Coordinate with hotel operations when required.</li><li>Review daily sales and cash reconciliation.</li></ul><p><b>Weekly</b></p><ul><li>Review branch sales performance against targets.</li><li>Review staff performance and manpower requirements.</li><li>Review inventory movement and wastage.</li><li>Monitor customer feedback.</li><li>Review upselling and AOV performance.</li><li>Submit weekly operational and sales reports.</li><li>Identify business development opportunities.</li></ul><p>4. KEY PERFORMANCE INDICATORS (KPIs)</p><ul><li>Achievement of monthly and annual sales targets.</li><li>Revenue growth.</li><li>Average Order Value (AOV).</li><li>Gross profit and branch profitability.</li><li>Customer satisfaction and complaint resolution.</li><li>Customer retention and repeat business.</li><li>Stock accuracy.</li><li>Reduction in wastage and damages.</li><li>Staff attendance and productivity.</li><li>Staff turnover and training completion.</li><li>Compliance with OPUS and hotel operational standards.</li><li>Successful execution of events and activations.</li></ul><p>5. QUALIFICATIONS &amp; EXPERIENCE</p><ul><li>Bachelor's degree or diploma in Hospitality, Business Administration, Retail Management, or a related field preferred.</li><li>Minimum <b>3&ndash;5 years of experience</b> in branch management, retail, luxury hospitality, F&amp;B, gifting, lifestyle, or a similar customer-facing business.</li><li>Previous experience managing a premium/luxury brand is highly preferred.</li><li>Experience in the UAE hospitality or retail industry is an advantage.</li><li>Proven experience in achieving sales targets and managing teams.</li><li>Strong knowledge of POS, inventory, sales reporting, and basic financial controls.</li></ul><p>6. REQUIRED SKILLS &amp; COMPETENCIES</p><ul><li>Strong leadership and people-management skills.</li><li>Excellent customer service and communication skills.</li><li>Strong sales and commercial awareness.</li><li>Ability to work in a luxury hospitality environment.</li><li>Strong organizational and problem-solving skills.</li><li>Good knowledge of inventory and stock control.</li><li>Ability to analyze sales and operational reports.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>Professional appearance and strong interpersonal skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong attention to detail and brand standards.</li></ul><p>7. WORKING RELATIONSHIPS</p><p><b>Internal:</b></p><ul><li>Brand Manager</li><li>Operations Manager</li><li>HR Department</li><li>Finance Department</li><li>Procurement &amp; Warehouse</li><li>Production Team</li><li>Marketing Team</li><li>Sales Team</li></ul><p><b>External:</b></p><ul><li>Hotel Management and Departments</li><li>Corporate Clients</li><li>VIP Customers</li><li>Event Partners</li><li>Suppliers and Service Providers</li></ul><p>8. AUTHORITY &amp; ACCOUNTABILITY</p><p>The Branch Manager is accountable for the overall operational and commercial performance of the OPUS branch at premium hotel Abu Dhabi and is expected to take ownership of branch performance, customer experience, team productivity, inventory control, and compliance with company and hotel standards.</p><p>The Branch Manager must escalate significant financial, operational, employee, customer, safety, or reputational matters to the relevant management immediately.</p><p>9. GENERAL RESPONSIBILITIES</p><ul><li>Maintain confidentiality of company and customer information.</li><li>Follow all company policies, procedures, and SOPs.</li><li>Comply with UAE labour, health and safety, and applicable regulatory requirements.</li><li>Maintain professional conduct at all times.</li><li>Protect company assets, products, equipment, and brand reputation.</li><li>Perform any other duties reasonably assigned by management in line with the position.</li></ul><p>Pay: AED7,000.00 - AED15,000.00 per month</p><p>Work Location: In person</p>

Branch Manager

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