service sales manager

Nexfit

<p>About the job</p><p>We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.</p><p>An excellent call center manager must be an organized, reliable and results-driven professional.</p><p>They must have a practical mind to solve problems on the spot partnered with an ability to see the &ldquo;big picture&rdquo; and make improvements.</p><p>As a call center manager, you must also have excellent customer service and communication skills.</p><p>The goal is to do everything possible to attain goals and achieve great results for our company.</p><ul><li>Develop objectives for the call center&rsquo;s day-to-day activities.</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</li><li>Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)</li><li>Assume responsibility of budgeting and tracking expenses</li><li>Coach and provide training to personnel to maintain high customer service standards.</li><li>Monitor and improve ordering, telephone handling and other procedures.</li><li>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</li><li>Prepare reports for different departments or upper management.</li></ul><p>Requirements</p><ul><li><b>Proven experience as call center manager or similar position</b></li><li><b>Experience in customer service / call center is a must.</b></li><li>Knowledge of performance evaluation and customer service metrics</li><li>Solid understanding of reporting and budgeting procedures</li><li>Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)</li><li>Proficient in MS Office and call center equipment/software programs</li><li>Outstanding communication and interpersonal skills</li><li>Excellent organizational and leadership skills with a problem-solving ability</li><li>Positive and patient</li><li>Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.</li><li><b>Alexandria resident.</b></li><li><b>English proficiency is a must.</b></li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: E&pound;15.00 - E&pound;20.00 per month</p><p>Experience:</p><ul><li>Call center management: 1 year (Required)</li></ul>

Customer service sales manager

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>482724
</div></div><div><div><b>Posted since
</b></div><div>23-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Sales
</div></div><div><div><b>Company
</b></div><div>Siemens Industry, Inc.
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Austin - Texas - United States of America
</li><li>San Antonio - Texas - United States of America
</li></ul></div></div></div></div></div><div><div><div><div><div><p>Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?</p><p>
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn&rsquo;t just about improving buildings; it&rsquo;s about creating perfect places that improve people&rsquo;s lives.</p><br>
<p><b>Transform the everyday with us!</b></p><p>
The <b>Building Automation </b><b>Service &amp; Solutions</b> <b>Sales Manager</b> is committed to promoting Siemens strong market position for delivering smart building technology to help our customers create outstanding experiences for their customers within the <b>Austin </b>and <b>San Antonio</b>, <b>TX </b>areas. Our Sales Managers lead teams responsible for transforming buildings to be digitally connected and controlled and with your strong leadership skills and passion for team building you&rsquo;ll help find and hire top talent, develop employees, and promote long-term retention.</p><p><b><br>
As a Building Automation </b><b>Service &amp; Solutions</b> <b>Sales Manager you will:</b></p><ul>
<li>Promote team selling and expansion of existing relationships across divisions and/or geographic areas.</li>
<li>Act as a resource to sales employees regarding our products, applications, and services; support the sales process through all phases, including job turnover and implementation.</li>
<li>Communicate goals, provide mentoring to develop skills, lead employee performance, and conduct performance appraisals and coach sellers to strategically assess customer needs and identify customer buying priorities.</li>
<li>Review bids to ensure accuracy to meet company and customer objectives. Assist employees in setting margins, identifying resources, assessing future business, and establishing executive-level relationships with targeted contractors and customers.</li>
<li>Network with field organization, headquarters, and other Siemens divisions to gain knowledge of offerings, share knowledge with your team and other employees, and develop sales forecasts and provide input to sales targets.</li>
<li>Assist the sales team in identifying market opportunities; develop strategies to improve impact to the company. Participate in development of long-range sales planning and growth strategies.</li>
<li>Articulate and drive our digitalization strategy, remote services, and big data analytics and maintain trade contacts and participate in industry association functions.</li>
<li>Travel overnight 70% on average for training and business development.</li></ul><br>
<p><b>You will make an impact with these qualifications:</b></p><p>
Basic Qualifications:</p>
<ul><li>High School Diploma or state-recognized GED</li>
<li>10+ years of sales experience</li>
<li>Must be able to demonstrate:
<ul><li>Technical proficiency in application of mechanical systems, electrical systems, IT, building technologies, and demand-side energy management preferred</li>
<li>Ability to interpret job specifications and drawings to coach sellers in developing winning strategies</li>
<li>Working knowledge and understanding of contracting business with tier of contractors</li>
<li>Organizational, presentation, and negotiation skills</li>
</ul></li><li>Willingness and ability to travel up to 70%</li>
<li>Verbal and written communication skills in English</li>
<li>Experience with Microsoft Office suite</li>
<li>Must be 21 years of age and possess a valid driver's license with limited violations</li>
<li>Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li>
<li>This position supports a Siemens customer that requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons</li></ul><p>
Preferred Qualifications:</p>
<ul><li>Bachelor's degree in Business Administration, Engineering</li>
<li>Management experience in the construction industry</li>
<li>Proficiency with Salesforce CRM</li></ul><p><b><br>
Ready to create your own journey?</b> Join us today.</p><p><b>
About Siemens:</b></p>
<p>We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.</p><p><b>
Our Commitment to Equity and Inclusion in our Diverse Global Workforce</b></p>
<div>We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-KB1 #Zone2-EREF Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration</div><br>
</div></div><div></div><div><div><br>
<b>You&rsquo;ll Benefit From</b><br>
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html<br>
The pay range for this position is $135,303 - $231,948 annually with a target incentive of 25% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.<br>
<div></div>
</div></div><div><div><div><p><b>Equal Employment Opportunity Statement</b><br>
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p><p><br>
<b>
EEO is the Law</b><br>
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.</p><p><b><br>
Reasonable Accommodations</b><br>
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you&rsquo;re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.</p><p><b><br>
Pay Transparency</b><br>
Siemens follows Pay Transparency laws.</p><p><br>
<b>
California Privacy Notice</b><br>
California residents have the right to receive additional notices about their personal information. To learn more, click here.</p><div></div><b><br>
Criminal History</b><br>
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.</div></div></div></div></div></div></div><p></p>

Building Automation Systems & Service Sales Manager

Client of Itineris HR (KU)

<br><b>Main Duties and Responsibilities:<br></b>Process service sales leads and prepare and submit pre-qualification and tender documents to clients.<br>Study inquiries and tenders regarding commercial and technical matters, liaising with the technical department and factory for any required clarifications, support, and assistance.<br>Serve as a liaison between departments, the factory, clients, and stakeholders to provide services that meet clients needs, cost and time constraints, and necessary solutions.<br>Coordinate with other departments (Finance, HSE, etc.) to gather necessary information for submitting quotations and tenders, including arranging bonds and special approvals.<br>Organize and file service sales records such as tenders, specifications, queries, contracts, invoices, receipts, communications, and reports.<br>Review, check, and update all documentation and contact customers to resolve any queries.<br>Maintain service sales records in the system, prepare reports, and provide information to the finance department in coordination with the Service Sales Manager on incoming and completed orders for cash flow forecasting.<br>Clarify client requirements and prepare final agreed specifications and inquiries.<br>Prepare compliance statements for projects in coordination with the Service Sales Manager.<br>Act as the account manager for customers within your portfolio, handling all matters related to their accounts.<br>Be the first point of contact for urgent calls, inquiries, emails, and messages.<br>Manage correspondences and communications between the service sales team and clients/stakeholders.<br>Achieve assigned Renewal, Conversion, Recapture, 3rd-Party, Repair, and MOD sales targets.<br>Ensure timely and accurate processing of orders, responses, and customer feedback.<br>Responsible for the collection of accounts receivables under your portfolio.<br>Monitor customer accounts and provide data analysis, reports, and relevant information to assist the service sales team.<br>Meet with clients, consultants, contractors, and facility management regularly to ensure first-class customer service.<br>Monitor customer accounts and provide data analysis, reports, and relevant information to support the service sales team.<br>Ensure adherence to HSE policies and procedures, IMS, and corporate standards, including compliance with legal and local regulations.<br>Requirements and qualifications:<br>Bachelor s Degree in Engineering (Mechanical/Electrical).<br>Relevant certifications will be an added advantage.<br>3-5 years of experience in the Elevator Industry is a Must .<br>Excellent negotiation and persuading skills.<br>Excellent presentation and creativity skills.<br>Solid technical background in SAP, VIEW, and other Sales software relevant to the industry.<br>Problem-solving and conflict-management skills.<br>Excellent communication skills.<br>Strong decision-making skills.<br>

Service Sales Engineer, Elevator Industry Dubai, UAE

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Country Marketing &amp; Sales Manager, ELSE<p></p><div><p><br>
The work model for the role is: {onsite}<br>
<br>
Working within the EMEA Region, Electrification, Services, the Account Manager develops, implements and updates the account strategy for EMEA Region in Adana province from the customer&rsquo;s perspective. In this role, you will coordinate sales activities, creating added value for the customer and ABB, with a clear focus on increasing market share, profitability and customer satisfaction.</p><p></p><p><b>
Your role and responsibilities
</b></p><ul><li>Analyze customer business needs and identify opportunities for ABB&rsquo;s service solutions.</li><li>
Develop and execute sales strategies to achieve defined targets in the assigned market.</li><li>
Utilize installed base data to generate and pursue new service sales opportunities.</li><li>
Promote the full service portfolio, including upgrades and value-added solutions.</li><li>
Build and maintain strong, long-term customer relationships.</li><li>
Monitor market trends and competitor activities to inform sales actions.</li><li>
Represent ABB at marketing events and ensure effective communication of service offerings.</li><li>
Ensure customer satisfaction by delivering reliable, safe, and cost-effective solutions.</li></ul></div><div><br>
<b>
Qualifications for the role
</b></div><div><ul><li>University degree in Electrical Engineering,</li><li>
At least 8 years of experience in field service and/or service sales in relevant markets,</li><li>
Good knowledge in medium &amp; low voltage products, systems, solutions and related operation, maintenance,</li><li>
Excellent command of written &amp; spoken Turkish &amp; English,</li><li>
Action oriented, communicate effectively, customer and market orientation, innovative, problem solving, team work oriented.</li><li>
Proficiency in MS Word, Excel and strong negotiation and presentation skills</li><li>
Having a valid driving license &amp; no obstacle for traveling.</li></ul></div><p></p><p>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</p></div>

Service Account Manager

Jacked Nutrition

<p><b>Position Title:</b> CSR (Customer Service &amp; Sales) Manager<br/><b>Department:</b> Customer Service / Online Sales<br/><b>Reports To:</b> Chief Operating Officer (COO)<br/><b>Location:</b> E-11, Islamabad<br/><b>Employment Type:</b> Full-Time</p><p><b>1. Position Overview</b></p><p>We are seeking a dynamic and results-driven <b>CSR Manager</b> to lead our Customer Service and Online Sales teams. This dual-function role requires a proactive leader who can ensure superior customer service while optimizing online sales operations. The ideal candidate will have a strong background in managing customer service teams, driving digital sales strategies, and collaborating across departments to deliver an exceptional customer experience.</p><p><b>2. Key ResponsibilitiesCustomer Service Management</b></p><ul><li>Supervise and mentor the customer service team to manage inquiries, complaints, and escalations efficiently.</li><li>Develop, document, and enforce SOPs for call handling, order processing, and after-sales support.</li><li>Monitor and analyze performance metrics such as response times, resolution rates, CSAT, and NPS.</li><li>Conduct onboarding, regular training, and refresher programs for CSR team members.</li><li>Implement escalation procedures to ensure timely and effective resolution of critical issues.</li><li>Maintain and utilize customer feedback mechanisms to identify areas for improvement in products and services.</li></ul><p><b>Online Sales Management</b></p><ul><li>Oversee the complete online sales process: lead management, conversions, payments, and delivery coordination.</li><li>Collaborate with Marketing and E-commerce teams to drive digital sales growth and achieve revenue targets.</li><li>Ensure online product listings, descriptions, pricing, and stock status are consistently accurate and up to date.</li><li>Track and improve sales KPIs: conversion rate, cart abandonment, average order value, and customer retention.</li><li>Liaise with warehouse and logistics teams to ensure timely order fulfillment and customer satisfaction.</li><li>Utilize customer interactions to execute upselling, cross-selling, and loyalty-building strategies.</li></ul><p><b>Collaboration &amp; Reporting</b></p><ul><li>Work cross-functionally with Operations, Marketing, IT, and Finance teams to enhance the customer journey and streamline processes.</li><li>Prepare and present regular performance reports on CSR activities, online sales metrics, customer feedback, and operational bottlenecks.</li><li>Contribute insights and suggestions in strategic meetings to align customer service standards with sales goals.</li></ul><p><b>3. Required Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>4&ndash;6 years of experience in customer service and/or online sales management, preferably in a fast-paced e-commerce environment.</li><li>Strong leadership skills with a proven ability to build and manage high-performing teams.</li><li>Exceptional communication, interpersonal, and conflict-resolution skills.</li><li>Proficiency in CRM systems and business platforms such as Odoo ERP.</li><li>Hands-on experience with e-commerce platforms (e.g., Shopify, WooCommerce, Daraz, Amazon) is a strong advantage.</li><li>Analytical mindset with the ability to interpret data and drive actionable insights.</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary: PKR <b>130,000 &ndash; 150,000/month</b></li><li>Lead digital transformation in customer service and e-commerce</li><li>Dynamic and collaborative team culture</li><li>Growth-oriented environment with leadership opportunities</li></ul><p><b>To Apply:</b><br/>Please send your CV via Indeed</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

CSR Manager

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Sales Manager<p></p><p><br>
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world</p><p></p><p>
ABB Motion provides pioneering technology, products, solutions and related services to<br>
industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.</p><p></p><p>
Drives service sales process in collaboration with the Service Sales Manager. Generates service sales opportunities and secures profitable sales within the designated area(s). Focuses on Installed Base (IB) penetration (IB) and sells the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues.<br>
<br>
This Position reports to:<br>
Service Sales Manager</p><p><br>
We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.</p><p></p><ul><li><b>
Offering technical advice and solutions on inquiries from customers, channels, and Sales Specialists about ABB products, systems, and applications; and performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
</b></li><li><b>Responsible for developing technically competitive solutions for motor and generator base services with modernization offerings, analyzing ABB&rsquo;s motor and generator installed base in Saudi Arabia to propose maintenance programs.
</b></li><li><b>Developing and maintaining new sales opportunities, resolving specific customer problems, and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
</b></li><li><b>Ensuring the achievement of budget goals&mdash;including volume targets and profitable growth&mdash;across all assigned product groups and in the respective countries.</b></li><li><b>
Tracking pipeline for motor service business and working on innovative ways to improve hit rate and solution offerings</b></li><li><b>
Visiting customers and collaborate with sales for solution sales related to motor services</b></li><li><b>
Having complete understanding of Saudi Arabia market and position winning solutions to customers
</b></li></ul><p></p><h2 class="jobSectionHeader"><b>Our Team Dynamics</b></h2><p>
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.</p><h2 class="jobSectionHeader"><b>
Qualifications for the Role</b></h2><p></p><ul><li><b>
You are engaged in Motion service tools and the growing market in Saudi Arabia, with over 10 years of experience in the motor service field, possessing enhanced knowledge of motor sizing, motor field service, and motor maintenance.
</b></li><li><b>You are passionate about sales, technical solutions, energy efficiency, and decarbonization, and hold a bachelor&rsquo;s degree in engineering with a demonstrated track record and extensive knowledge of motor services and workshop services for motors.
</b></li><li><b>You are at ease communicating in English, with Arabic as a plus, and you hold a valid work permit in Saudi Arabia; you are knowledgeable in Motsize, vibration solutions, motor internal parts, motor preventive maintenance, motor design, motor engineering, and motor applications.
</b></li><li><b>You are an expert in Salesforce CRM tools and Microsoft Office, with experience in delivering technical presentations at sites related to motors.</b></li></ul><p></p><p>
We empower you to take the lead, share bold ideas, and shape real outcomes. You&rsquo;ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn&rsquo;t just matter, it moves things forward</p><h2 class="jobSectionHeader"><b>
Benefits
</b></h2><p>We invest in our people with benefits that go beyond the basics because your future matters.</p><h2 class="jobSectionHeader"><b>
More about us
</b></h2><p>Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.</p><p></p><p>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</p></div>

Senior Tender Specialist

Allied Fire Protection, LP

<div><b>SERVICE MANAGER</b><div></div><div><div><b><br>
Job Responsibilities include but are not limited to:</b></div><ul><li>
Oversee all service and inspection processes</li><li>
Monitor and report on metrics involving revenue, gross margin, and productivity</li><li>
Develop/implement/continuously improve process to convert installation clients to inspection sales</li><li>
Assist in the growth of alarm/extinguisher/suppression service and inspection business</li><li>
Oversee audits and work instructions improvement process to insure integrity and relevance</li><li>
Seek out opportunities for multi-office service premier or national accounts</li><li>
Coordinate service operations with Premier Accounts to ensure that customer needs are being met</li><li>
Ensure that risk assessment training is delivered to service and inspection employees</li><li>
Develop/augment/update sales pricing program for inspectors and service sales</li><li>
Assist in preparation of service sales budget and resources analysis with CEO</li><li>
Propose ways to leverage technology and process improvement to increase productivity and profitability</li><li>
Travel to other offices for support with premier or national accounts</li><li>
Perform other duties as assigned by executive management or CEO</li></ul><div><b>
Expectations:</b></div><ul><li>
Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily</li><li>
Safety First</li></ul><div><ul><li>
Start each meeting with a Safety Topic</li><li>
Complete Monthly Jobsite Visits/Observations</li><li>
Hold team accountable for all Safety Initiatives</li><li>
Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) &ndash; Self and Team</li></ul></div><ul><li>
Communicate effectively and professionally within the department and with internal and external customers</li><li>
Understand and Follow HR and Safety Initiatives and Processes</li><li>
Conduct Weekly Meetings with Team &ndash; Superintendents, Administration, Sales, Design, etc.</li></ul><div><ul><li>
Update status on all jobs &ndash; materials, equipment rentals, subcontractors, intercompany jobs, etc.</li><li>
Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections</li><li>
Confirm required payment terms on open jobs</li></ul></div><ul><li>
Timely Review and Sign Off on Reports</li></ul><div><ul><li>
Active, Inactive, Greater than 50% Profitability</li><li>
Liens and Notices</li></ul></div><ul><li>
Track and Ensure Profitability of Department</li><li>
Oversee Change Order Management</li><li>
Promote and Track Department Growth &ndash; stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually</li><li>
Support and Ensure Team Adherence to All Company SOPs &ndash; Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.</li><li>
Ensure jobs are set up in the correct department &ndash; i.e. SC, SR, SS, SD, SI, etc.</li><li>
Ensure Inventory Control measures are in place for department</li><li>
Ensure multiple bids for Material Purchasing optimization</li><li>
Manage Subcontractors and review/approve all subcontractor invoices prior to payment</li><li>
Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities</li><li>
Maximize Labor Production and Efficiency while maintaining quality standards</li><li>
Overhead Review &ndash; semi-annual meetings with leadership</li><li>
Maintain Quality Control in all aspects of the department</li><li>
Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities</li><li>
Reduce Turnover and Increase Retention within department</li><li>
Training</li></ul><div><ul><li>
Input and Development of Training Requirements</li><li>
Commitment to Training at all levels for all team members</li></ul></div><ul><li>
Be an Expert on Every Aspect of Your Business/Department</li></ul><div><ul><li>
Reports &ndash; Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.</li><li>
Operations &ndash; Labor/Productivity, Materials Purchasing</li><li>
Sales</li><li>
Administration</li><li>
Teamwork &ndash; maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.</li></ul></div><div><b>
Knowledge:</b></div><ul><li>
Minimum education of High School Diploma or Equivalent</li><li>
Some secondary education is desirable</li><li>
Must possess intermediate skills in Microsoft Word and Excel software</li></ul><div></div><div><b><br>
Work Experience:</b></div><ul><li>
10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems</li><li>
5+ years of experience in Business Management</li><li>
2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales</li><li>
5+ years of experience in fire sprinkler sales and/or service, preferred</li><li>
Experience with fire alarm and suppression systems, preferred</li></ul><div></div><div><b><br>
Skills and Competencies:</b></div><ul><li>
Self-motivated, ambitious, and interactive</li><li>
Communicative, detail-oriented, and organized</li><li>
Demonstrate positive team work and ability to be a team leader and mentor</li><li>
Excellent communication, training, and planning skills required</li><li>
Sense of pride, integrity, and organizational ability required</li><li>
Must be able to work independently and with others</li></ul></div></div><div></div>

Service Manager

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