service scheduler

Sierra Pacific Industries

<div>We train and promote from within 
Excellent low-cost health benefits 
Retirement plan with employer-paid contributions 
Paid vacation and 10 holidays 
 
At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. 
 
Currently, we are seeking a qualified Service Scheduler to work collaboratively with our Windows Sales Northern California division. The successful applicant should live in the commutable Red Bluff, California area. 
 
About the Position 
<ul><li>
Answer and route incoming calls 
</li><li>
Process accounts payable 
</li><li>
Schedule deliveries and service 
</li><li>
Order service materials 
</li><li>
Communicate with customers and sales representatives, both verbally and in writing 
</li><li>
Process and file service paperwork 
</li><li>
Provide administrative support</li></ul> 

Qualifications
 
<ul><li>3-year prior experience in customer service, office administrative work, and multi-line phones 
</li><li>
Excellent verbal and written communication skills 
</li><li>
Proven ability to work well independently and in a team environment 
</li><li>
Pleasant and professional telephone demeanor 
</li><li>
Proficient in Microsoft Outlook, Word, and Excel 
</li><li>
Able to adapt and prioritize quickly 
</li><li>
Self-motivated, dependable, organized</li></ul> 

Why Join Our Team?
 
Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. 
 
We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. 
<div>
How to Apply 
If you are qualified and would like to join our team,
 
please send a cover letter referencing this position and a resume to: 
 
Sierra Pacific Windows 
Erin McLeod, Human Resources 
11605 Reading Road 
Red Bluff, CA 96080 
(530) 528-3809 
 
or apply online and view all our career opportunities at: spi.careers</div> 

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. 
The general wage range for this position at Sierra Pacific Industries is from $22 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education. 
 
About Our Company
 
Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team.
 
 
We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come. 
 
Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants.
 
 
We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. 
 
About Our Company 
Sierra Pacific Industries started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing more than 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art sawmills and other facilities and others strive to become part of the team. We are a fourth-generation family-owned company based in Northern California. Sierra Pacific owns and sustainably manages more than 2.4 million acres of timberland in California and Washington. We are growing forests for our future, planting over 6 million new trees every year. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is converted into electricity in our seven biomass-fueled power plants. We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees.</div>

Service Scheduler

PowerGen, Inc

About Us:We are a leading provider of emergency backup power solutions across the Bay Area, specializing in generator sales, service, and maintenance for commercial and industrial clients. Our mission is to keep the lights on when our community needs it most.Position Overview:This is a high-energy, logistical role that requires a sharp mind for geography, timing, and technician skill sets. Your primary goal is to maximize the efficiency of our field team by ensuring the right technician is at the right job site, at the right time, with the right information.You will be responsible for managing the daily calendar, responding to emergency service calls, and balancing a mix of preventative maintenance and urgent repairs. We are seeking a proactive problem-solver who can handle the &quot;puzzle&quot; of a moving schedule while maintaining professional communication with our clients.Key Responsibilities:<ul><li>Master Scheduling: Manage and optimize the daily and weekly schedules for a team of field technicians across the Bay Area.</li><li>Emergency Dispatch: Act as the primary dispatcher for urgent &quot;power out&quot; calls, rerouting technicians efficiently to minimize downtime for clients.</li><li>Route Optimization: Plan service routes to minimize travel time and fuel costs while maximizing the number of completed stops per day.</li><li>Client Communication: Notify customers of their scheduled service windows and provide real-time updates regarding technician arrival times.</li><li>Work Order Flow: Review incoming service requests and ensure they are assigned based on technician expertise and location.</li><li>Collaboration: Work closely with the Service Writer to schedule approved repairs once parts have been received and staged.</li><li>Status Tracking: Monitor the progress of technicians throughout the day to identify potential delays and adjust the schedule accordingly.</li><li>Reporting: Assist the Service Manager in tracking &quot;Key Performance Indicators&quot; (KPIs) such as first-time fix rates and billable hours.</li></ul>Qualifications:<ul><li>Logistical Experience: Prior experience in dispatching, scheduling, or logistics, ideally in a trade industry (HVAC, Electrical, Plumbing, or Construction).</li><li>Geographic Knowledge: Strong familiarity with the Bay Area and Central Valley geography and traffic patterns.</li><li>Communication Skills: Calm under pressure with the ability to handle high-volume phone calls and emails professionally.</li><li>Critical Thinking: The ability to &quot;think three steps ahead&quot; when a technician gets stuck on a job or a truck breaks down.</li><li>Tech Savvy: Proficiency in CRM or Dispatching software, high computer proficiency.</li><li>Adaptability: Comfortable in a fast-paced environment where the schedule can change five times before noon.</li></ul>Benefits:<ul><li>401(k) with 4% Matching</li><li>Health, Dental, and Vision Insurance</li><li>Paid Time Off</li><li>Professional development and industry training</li></ul>Work Location: In person (Tracy, CA)Pay: $26.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>How many technicians are you used to managing or scheduling in a single day?</li><li>Describe a time you had to tell a customer a technician was running late. How did you handle it?</li></ul>Work Location: In person

The Sliding Door Company - Space Plus

<div>Position Overview: 
As a Customer Service/ Scheduler, you will have the opportunity to provide excellent customer service with first call resolution and product knowledge. This position requires the ability and desire to provide services by phone 100% of the time. Candidates should be comfortable problem-solving, with a very professional tone and caring demeanor, as well as ensuring top-notch customer satisfaction. 
 
Main Job Tasks and Responsibilities: 
Client Care:<ul><li>
Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller&rsquo;s needs</li><li>
Accurately document client&rsquo;s estimate/order number and the reason for calling in the CRM along with all relevant notes</li><li>
Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner</li><li>
Review installer reports and reconcile discrepancies daily as needed</li><li>
Accurately analyze and coordinate product-related solutions to meet customer&rsquo;s project needs by conferring with supervisor to ensure any associated costs are properly charged</li><li>
Troubleshoot issues and provide solutions related to product and/or processes</li><li>
Prioritize inquiries based on level of urgency, identifying matters that require an immediate response</li><li>
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution</li><li>
Proactively collaborate with other team members to identify and implement process improvement strategies and tactics</li><li>
Work well within a team, always seeking to find understanding and work through challenges</li><li>
Participate in quality assurance processes/programs/initiatives as requested</li><li>
Demonstrate effective and very professional handling of tough calls/ upset or difficult customers</li><li>
Review and troubleshoot sales orders</li><li>
Analyze quotes and measurements provided by Sales and Technicians for accuracy</li><li>
Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams</li><li>
Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project</li><li>
Master product specifications and applications, quoting, order processing, installation process and related field issues</li></ul>
Scheduling:<ul><li>
Contact clients to efficiently schedule installation appointments</li><li>
Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate</li><li>
Follow up and interact with customers and installation teams</li><li>
Proficiently navigate a Windows-based &amp; Web-based system to optimize current &amp; future schedules</li></ul> 
Qualifications:<ul><li>
High school diploma</li><li>
3-5 years of customer support experience or experience as Client Service Representative</li><li>
Strong phone contact handling skills and active listening</li><li>
Customer Orientation and ability to adapt/respond to different types of characters</li><li>
Excellent written, verbal, interpersonal and communication skills</li><li>
Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint)</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Strong work ethic and capacity to handle high work volume in a teamwork environment</li></ul>
Compensation:<ul><li>
Hourly: $19-20/hr</li></ul>
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Customer Service/ Scheduler

Gallagher Fire Equipment Co.

Service Route Scheduler Gallagher Fire Equipment Co., Livonia, MIAre you looking for a stable, rewarding position, with benefits and a supportive team? Gallagher Fire Equipment Co. is a Metro Detroit provider of fire protection services to businesses, school districts, municipalities, healthcare facilities, restaurants and property management companies. As an employer, Gallagher is a unique business that offers a collaborative, friendly small company work culture that places you in the center of the life safety industry.Location: Livonia, MIPosition Summary: We are a dedicated organization within the Life Safety industry seeking an individual with excellent communication and organizational skills to perform daily scheduling activities for our field service team throughout Southeastern Michigan. Additional responsibilities may also include some administrative and quote writing duties.Essential Functions and Responsibilities<ul><li>Receive requests from internal and external customers and process the request efficiently and appropriately.</li><li>Work with customers to define scope of work and scheduling demands to assign the proper technician to the work order.</li><li>Gather support documentation from team members to provide clear definition of assignment requirements to technicians.</li><li>Create Service Requests outlining equipment needs, and other site requirements.</li><li>Manage schedule changes and available resources.</li><li>Occasionally generate reports and other documents in support of department team members.</li></ul>Qualifications<ul><li>High school diploma.</li><li>A valid motor vehicle driver&rsquo;s license.</li><li>Must have experience scheduling external services such as plumbing, electrical, home improvement or other service businesses.</li><li>Should have experience scheduling service work performed at businesses, municipalities, medical facilities, light industrial buildings and apartments/condos.</li><li>Thorough knowledge of MS Office Software, Word, Excel, etc.</li><li>Experience with routing or mapping software.</li><li>Excellent communication and organizational skills.</li></ul>Job Type: Full-timePay: $20.00 - $28.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Application Question(s):<ul><li>Are you able to clearly communicate, both spoken and written, English?</li><li>What is your expected hourly pay rate?</li></ul>Experience:<ul><li>Service Scheduling: 2 years (Preferred)</li><li>Microsoft Office: 3 years (Preferred)</li></ul>Work Location: In person

Service Route Scheduler

Johnson Controls

<div>Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people &ndash; you bring your talent, and we&rsquo;ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.
What we offer:
<ul><li>Competitive Starting Pay
</li><li>On the Job Paid Training
</li><li>Tuition Reimbursement</li><li>Global Advancement Opportunities with Unlimited Career Path</li><li>Company Vehicle (as applicable)
</li><li>Referral Bonuses
</li><li>Comprehensive Benefits
</li><li>Medical/Dental/Vision insurance
</li><li>Health Savings Account (HSA)
</li><li>Life Insurance
</li><li>401(k) savings plan with company match
</li><li>Short-Term and Long-Term Disability
</li><li>Employee Assistance Program
</li><li>Wellness Program
</li><li>And More!
</li></ul>What you will do
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Coordinates customer service requests, from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness. 
How you will do it
<ul><li>Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.</li><li>
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.</li><li>
Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.</li><li>
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.</li><li>
Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.</li><li>
All other duties as assigned.</li></ul> 
What we look for
Required<ul><li>
High School Diploma or equivalent</li><li>
3-5 years of customer service</li><li>
Prior experience working as Fleet Scheduler or Service Coordinator</li><li>
Excellent communication skills</li><li>
Strong organizational skills</li><li>
Strong Microsoft Office Products
</li><li>Experience working in a SimplexGrinnell District or in a fast-paced work environment.</li><li>
Use of ACE/Oracle systems preferred.</li><li>
Product knowledge of life safety (fire alarm &amp; sprinkler) equipment</li></ul>
HIRING HOURLY RANGE: $24.00 -40.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us</div>

Service Coordinator

Prime Mechanical Service, Inc.

Full time HVAC Scheduler/Dispatcher position with Bay Area HVAC (Heating Cooling and Air Conditioning) company located in Livermore. In this position you will be great at handling customer communication to ensure efficient service delivery and high customer satisfaction. We are looking for an extremely detail oriented, friendly, motivated person to join our team.Key duties include booking, confirming, and dispatching appointments, updating CRM systems (Buildops), and managing emergency calls. This role requires strong organizational skills, multitasking abilities, and experience in customer service.Duties will include but not limited to:<ul><li>Customer Service: Act as the primary contact for scheduling service, maintenance, and installations, providing, friendly, and professional support via phone.</li><li>Documentation and Data Entry: Accurately update customer records, track technician job status (time in/out), and process service requests using field management software.</li><li>Communication: Coordinate with field technicians to provide necessary information and update customers on estimated arrival times.</li><li>Problem-Solving: Handle customer complaints and adjust schedules in real-time to manage cancellations, delays, or emergency requests.</li><li>Estimating: Provide timely, accurate estimates when requested.</li></ul>Required Skills and Qualifications:<ul><li>Experience: 1-3+ years in customer service, scheduling, or dispatching, preferably within the HVAC or field service industry.</li><li>Technical Skills: Proficiency in CRM systems and scheduling software.</li><li>Communication: Excellent verbal and written communication skills.</li><li>Multitasking: Ability to handle high-pressure situations and manage multiple priorities simultaneously</li><li>Attention to Detail: Strong accuracy in calculating costs, material quantities, and labor hours.</li></ul>Proficient with Mircrosoft suite - Excel and WordMUST LIVE LOCALLY (within 15 miles)High school diploma or equivalent.Skills Required:<ul><li>Must be computer savvy and have knowledge of or ability to learn Microsoft Office, Build-Ops, G-mail.</li><li>Knowledge of telephone protocol</li><li>Self directed and motivated</li><li>Quick learner / able to take direction</li><li>Troubleshooting and logistics skills</li><li>Efficient and streamlined</li><li>Ability to prioritize and handle multiple tasks and adjust as necessary.</li></ul>Additional Skills that would benefit the position but are not required: HVAC experience.Job Type: Full-timePay: $25.00 - $27.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Microsoft Excel: 1 year (Preferred)</li></ul>Work Location: In person

Scheduler/Jr. Estimator

Colorado Home Services

The Pulse of the Calendar: Home Service SchedulerLocation: Office-Based (Lakewood, CO)Compensation: $22-28/hourThe OpportunityAre you a logistical mastermind who finds deep satisfaction in a perfectly optimized calendar? Do you thrive in high-pressure environments where your quick decision-making directly impacts the success of a multi-trade field team?We are Colorado&rsquo;s leading experts in comprehensive home efficiency, from residential electrification and natural cooling to energy audits and insulation. As a local, family-owned, and veteran-operated company, we are looking for a Home Service Scheduler who will serve as our operational hub. Working under the direction of the Operations Manager, you will be the &quot;Air Traffic Controller&quot; ensuring our technicians are in the right place, at the right time, with the right information.Why You&rsquo;ll Love Working With Us<ul><li>Local &amp; Family-Owned: We aren't a faceless corporation. We are a local team that cares about our reputation in the Denver area.</li><li>Operational Impact: You hold the keys to profitability. By reducing drive time and maximizing technician expertise, you directly impact the bottom line.</li><li>Career Growth: This is a gateway role. For high performers, there is a clear path to grow into a larger Dispatching leadership position with increased independence and decision-making authority.</li></ul>Your MissionReporting to the Operations Manager in our Lakewood office, you will manage the daily heartbeat of our field operations.<ul><li>Calendar Optimization: Execute high-level scheduling for a multi-trade business. You aren't just filling slots; you are puzzles-solving to ensure the right technician is matched to the right job type.</li><li>Service Titan Command: Use Service Titan to manage multiple screens, handle heavy phone traffic, and maintain a real-time view of field execution.</li><li>Quality Control &amp; Intuition: Review job information to ensure every work order has the necessary details for a smooth execution. You must have the intuition to flag potential issues for leadership before they reach the field.</li><li>Front Range Navigation: Use your knowledge of Colorado neighborhoods and traffic patterns to route technicians logically, minimizing wasted time on the road.</li></ul>Primary Role Performance Metrics<ul><li>Technician Efficiency: Minimize unbilled time and drive time through aggressive routing logic.</li><li>Data Integrity: Maintain 100% accuracy in job notes and scheduling details within Service Titan.</li><li>Proactive Problem Solving: Identify and flag scheduling conflicts or resource gaps at least 24&ndash;48 hours in advance.</li></ul>Who We Are Looking ForWe hire on values first, but this role requires a specific &quot;tech-adept&quot; edge. You should be someone who loves the &quot;high-stakes&quot; nature of a busy office and enjoys the challenge of a fast-paced environment.The Essentials:<ul><li>Software Savvy: Advanced technology adeptness is crucial. You must be comfortable managing multiple screens and typing while handling phone calls.</li><li>Service Titan Expertise: Previous experience with Service Titan is a very strong plus.</li><li>Colorado Geography: Deep familiarity with Lakewood, the Front Range, and Denver-area neighborhoods is highly preferred to aid in routing.</li><li>Independent Judgment: While the platform provides data, you must be able to apply independent judgment to settle conflicts and prioritize high-value jobs.</li><li>Full-Time Commitment: This is an hourly, full-time position (Monday through Friday) based in our Lakewood office.</li></ul>Pay: $22.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have experience with Service Titan or a similar field management platform?</li></ul>Experience:<ul><li>complex calendar management: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>Lakewood, CO 80214 (Required)</li></ul>Work Location: In person

Home Services Scheduler / Operations Support

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