service support representative

Labcorp

<div><p>Labcorp is seeking an on-site <b>Customer Service Representative</b> to join our team in <b>Dublin, OH</b>.</p><p></p><p><b>
Work Schedule:</b> <b>Onsite - </b><b>Tuesday &ndash; Saturday 9:00am- 5:30pm with rotating Sundays/Mondays/Holidays.</b></p><p></p><p><b>
Job Responsibilities</b></p><ul><li>
Act a liaison between Labcorp, the customer base and patients</li><li>
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet</li><li>
Speak with customers in a courteous, friendly, and professional manner using protocol procedures</li><li>
Inquire, clarify, and confirm customer requirements and understanding of the solution</li><li>
Provide additional customer education and information as needed</li><li>
Qualify and establish inbound new customers requesting Labcorp's products and services</li><li>
Work in multiple databases to research complex issues and questions</li><li>
Notify clients of test results in a timely and accurate manner</li><li>
Review test forms for accuracy and report any discrepancies</li><li>
Participate in activities designed to improve customer satisfaction and business performance</li><li>
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance</li></ul><p></p><p><b>
Minimum Qualifications</b></p><ul><li>
High School Diploma or equivalent</li><li>
3 months or more of relevant customer service experience</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Associate's degree or higher</li><li>
3 months or more of contact center or call center environment</li><li>
3 months or more of healthcare industry experience, such as a physician's office or a hospital</li><li>
Bilingual in Spanish</li></ul><p></p><p><b>
Additional Job Standards</b></p><ul><li>
Proficient with Microsoft Office programs</li><li>
Experience with Salesforce.com and/or Laboratory Information Systems</li><li>
Possess a high level of professionalism and a strong customer service orientation</li><li>
Ability to work independently and within a team environment</li><li>
High level of attention to detail with the ability to prioritize and multitask</li><li>
Ability to work in a fast paced production environment and meet established turn-around times</li><li>
Strong communication skills; both written and verbal</li><li>
Ability to handle the physical requirements of the position</li><li>
Flexibility to work overtime or other shifts depending on business needs</li></ul><p></p><p>
At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!</p><p></p><p><b>
**Pay Range: $17.75 - $22.00 per hour</b></p><p>
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</p><p></p><p><b>
Benefits: </b>Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.</p><p></p><p><b>
Labcorp is proud to be an Equal Opportunity Employer:</b></p><p>
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.</p><p></p><p><b>
We encourage all to apply</b></p><p>
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</p></div><p></p>

Customer Service Support Representative - Microbiology

Sealed Air

<div><p>Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance &ndash; a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
A Packaging Machinery Technical Service Support Representative helps remotely diagnose and resolve technical issues with all Sealed Air Protective machinery and products, which include Autobag, InstaPak, Inflatable, Paper, B+, and Shanklin. Technical Support Representatives are also key to supporting our Field Service Team, aiding with triage, parts recommendations, and increasing first-time fix rates. Armed with a high degree of product and service knowledge, the Technical Support Representative provides customer support, technical assistance, and application support to customers in a fast-paced and energetic environment. This role will be responsible for providing timely information and reporting on customer concerns, competitive intelligence, and other relevant data, as required, to ensure a high level of internal and external customer satisfaction. The Technical Support Representative role will work closely with the Engineering team, Technical Support Leadership, the Field Service team, and the Sales team to provide support expertise as needed. This role requires additional training and knowledge, which will be acquired through ongoing involvement in engineering projects, technical publication revisions, equipment service training, product training, manufacturing cell training, peer-to-peer shadowing, and completing customer field service calls with our Technical Service Representatives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilites</b></h2></div><div><ul><li>
Provide clear, concise communications to all customers (internal and external) to address technical needs with practical solutions to concerns. Resolve complex technical issues by applying technical knowledge of equipment and materials, using all available technical documentation and resources.</li><li>
Act as the customer advocate by taking ownership of customer concerns, identifying the root cause, and driving the necessary corrective actions. Facilitate cross-functional participation to deliver both short-term and long-term solutions to internal or external customers.</li><li>
Provide immediate feedback to Technical Support Leadership on any recurring concerns related to product line performance. Enter all daily customer engagement data into the relevant databases quickly to ensure that all customer feedback, product line issues, and inquiries are documented for trend analysis and updating customer history.</li><li>
Serve as a Technical Services Support representative to the Engineering Team, assisting with New Product Development and systemic support issues.</li><li>
Support and represent the Technical Services teams by participating in various special projects as they arise and serving as the main point of communication about these projects to the Field Service and Sales teams.</li><li>
Collaborate with and support Technical Service Training as needed.</li><li>
Ownership and responsibility for field-reported issues, driving resolution, and communication between engineering and the end customer.</li><li>
Update and verify the accuracy of the Technical Services Knowledge Base.</li><li>
Create reference materials like user manuals, operation instructions, service reference documents, noting changes to systems and software.</li><li>
Maintain all demo room/lab machinery and materials as needed.</li><li>
Ability to work well both independently and in a team. Effectively communicate and present ideas to peers, suppliers, and customers, including delivering technical presentations to clients and leadership. Show sensitivity to factors that could impact manufacturing or business outcomes.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
An associate degree or technical school degree is required. 3-5 years of experience in fields such as Field Service, Remote Technical Support, Maintenance Technician, Electro-mechanical, Mechatronics Technologist, Final Assembly and Test, or Test Engineering is acceptable instead of a degree.</li><li>
Knowledge of fully automated and semi-automated integrated machinery operations.</li><li>
Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Familiar with AC/DC components, PLCs, control interfaces, HMIs, and testing equipment used in troubleshooting. Comfortable operating and learning typical applications, programming, and communication tools.</li><li>
Proficient in computer software and PC skills.</li><li>
Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems is a plus.</li><li>
Technical and mechanical skills to repair machinery remotely.</li><li>
Ability to work flexibly while rapidly adapting to new technologies.</li><li>
Strong communication skills, both verbal and written. Strong and flexible team player. Excellent analytical, interpersonal, and communication abilities to explain complex technical issues clearly.</li><li>
Ability to represent the Company professionally and effectively, including strong customer service skills.</li><li>
Capable of working under pressure and de-escalating tense situations.</li><li>
Customer service skills: Strong communication, problem-solving, patience, empathy, and managing user expectations.</li><li>
High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Pay Rate</b></h2></div><div><p>
Remote: No</p><p>
Pay: Up to $30.00 per hour</p><p>
The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.</p></div></div></div><p>
Requisition id: 52974</p><p>
Relocation: No
</p><p>Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.</p><ul><li>Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.</li></ul><p>
LINK1 MON1</p></div><p></p>

Packaging Machinery Technical Service Support Representative, Ayer, MA

Alma Aventurera

<div>
 We are seeking a Remote Client Support Representative &ndash; Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.
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 This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Support clients remotely via email, phone, and messaging platforms
  </li>
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   Respond to travel-related inquiries in a timely, professional manner
  </li>
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   Assist with itinerary changes, cancellations, updates, and special requests
  </li>
  <li>
   Provide clear information on destinations, travel requirements, and agency processes
  </li>
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   Monitor upcoming trips and proactively communicate with clients as needed
  </li>
  <li>
   Resolve issues efficiently while maintaining a high level of customer satisfaction
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  </li>
 </ul>
 <strong>
  Ideal Candidate
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 </strong>
 <ul>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Customer service experience (travel, hospitality, or support roles preferred)
  </li>
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   Highly organized, dependable, and detail-oriented
  </li>
  <li>
   Comfortable working independently in a fully remote role
  </li>
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   Able to learn new systems, booking platforms, and digital tools quickly
  </li>
  <li>
   Passionate about travel and delivering excellent client support
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  </li>
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  What We Offer
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   Fully remote position
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   Flexible scheduling options
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   Comprehensive training and ongoing support
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   Growth opportunities within a travel-focused company
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   Access to travel-related perks and industry discounts
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   Supportive and collaborative remote team environment
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  </li>
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</div>


Remote Client Support Representative - Travel

<div><div><p><b>ADP is hiring a </b><b>Payroll Support Representative - Level I.</b> The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.</p>
<ul><li>Client Facing with Assigned Non-Comp Payroll Client Base</li>
<li>Works in an inbound phone support model</li>
<li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
<li>Conducts Initial Issue Troubleshooting</li>
<li>Works with internal teams to resolve complex issues</li>
</ul></div><p><b>At ADP we are driven by your success.</b> We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.</p>
<p>We strive for every interaction to be driven by our <b>CORE</b> values: <b>Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.</b></p>
<p><b>RESPONSIBILITIES:</b></p>
<ul><li>Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.</li>
<li>Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.</li>
<li>Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).</li>
<li>Assists and supports Clients with Payroll processing questions and issues.</li>
<li>Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.</li>
<li>Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.</li>
<li>Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.</li>
</ul><p><b>Completes complex projects including:</b></p>
<p>1. Calculation updates, special reports, tax amendments, company setup, troubleshooting</p>
<p>2. PTO, OT, Double Time, etc. researches historical data for adjustments needed</p>
<p>3. Researches Benefit Accruals recalculates and imports corrections.</p>
<ul><li>Assists Client with tax changes for understanding, conducts research and follow-ups as needed.</li>
<li>Performs other related duties as assigned.</li>
<li>Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.</li>
</ul><div></div><div><b>Functional Responsibility:</b></div>
<div><ul><li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
</ul></div><p><b>Typical Assignments:</b></p>
<ul><li>Typically will focus on smaller and/or less complex clients.</li>
<li>Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.</li>
</ul><div></div><div><b>Decision Making/Judgment:</b></div>
<ul><li>Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members</li>
</ul><p><b>Contact (Internal - External):</b></p>
<ul><li><b>Internal</b>: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas</li>
<li><b>External:</b> ADP Client Contact</li>
</ul><div></div><div><b>QUALIFICATIONS REQUIRED:</b></div>
<p><b>Education:</b></p>
<ul><li>Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).</li>
</ul><p><b>Experience:</b></p>
<p>Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.</p>
<p>Expected to achieve a working knowledge of the following applications:</p>
<ul><li>WFN ( Portal)</li>
<li>PR Module, HR Module, TA Module</li>
<li>Wage Garnishments</li>
<li>Tax Registration</li>
<li>Total Tax Plus</li>
<li>ADP Reporting</li>
<li>GLI</li>
</ul><p>ADP Tools</p>
<ul><li>SharePoint</li>
<li>AutoPay Mainframe</li>
<li>LUMIN</li>
<li>All internal tools to support the offering</li>
</ul><p>Exposure to additional offerings:</p>
<ul><li>Comp Benefits, Comp HR</li>
<li>COBRA</li>
<li>FSA</li>
<li>401k</li>
</ul><p></p><p>Preference will be given to candidates who have the following:</p>
<ul><li>High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.</li>
<li>Basic knowledge of payroll tax principles and wage and hour laws.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to analyze and resolve problems through effective customer interface and communication.</li>
<li>Must be able to work under time constraints to ensure that deadlines are met.</li>
<li>Excellent Professional Customer Service Skills.</li>
<li>Strong Organizational Skills.</li>
<li>Strong Process and documentation skills.</li>
<li>Strong Research Skills.</li>
<li>Proficient in MS Office applications, especially Word and Excel Proficiency in using PC</li>
</ul><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Payroll Support Representative

YMCA of Honolulu

<div><b>PAY RANGE:</b><br>
$20 per hour<br>
<br>
<b>POSITION SUMMARY:</b><p>
The Service Center Representative handles inbound and outbound customer service inquiries as well as sales transactions, support collections (AR), and customer registrations. All while maintaining positive client relationships through proactive outreach.</p><b><br>
ESSENTIAL FUNCTIONS/JOB DUTIES:</b><ul><li>
Handles inbound and outbound calls, emails, or chat interactions with professionalism and empathy.</li><li>
Addresses customer inquiries, complaints, and support issues in a timely and accurate manner.</li><li>
Documents customer interactions in CRM systems and escalates complex issues when necessary.</li><li>
Guides customers through product/service offerings and supports their purchasing journey.</li><li>
Upsells or cross-sells relevant products or services during interactions when appropriate.</li><li>
Accurately processes orders and transactions in the system, ensuring compliance with internal policies.</li><li>
Makes outbound calls to follow up on outstanding invoices or overdue accounts.</li><li>
Negotiates payment arrangements within established guidelines.</li><li>
Maintains accurate records of collection efforts and coordinates with finance teams as needed.</li><li>
Contacts leads generated from marketing campaigns, referrals, or web inquiries.</li><li>
Qualifies leads based on criteria such as interest, budget, and purchasing timeline.</li><li>
Schedules follow-ups and pass warm leads to the appropriate sales team members.</li><li>
Conducts periodic relationship-building calls with existing clients to ensure satisfaction.</li><li>
Identifies opportunities to enhance service delivery or offer additional solutions.</li><li>
Gathers client feedback and relay insights to relevant departments for improvement</li><li>
Assists customers in completing registration processes over the phone.</li><li>
Troubleshoots registration issues and provides step-by-step guidance.</li><li>
Verifies and updates customer data to ensure completeness and accuracy.</li></ul><br>
<b>
QUALIFICATIONS:</b><br>
<br>
<b>Skills/Knowledge:</b><ul><li>
Proven experience in a call center, customer service, or sales support role is a plus.</li><li>
Strong verbal and written communication skills.</li><li>
Proficient in using CRM platforms and call center software.</li><li>
Ability to multitask, prioritize, and manage time effectively.</li><li>
Basic knowledge of sales and collections practices is a plus.</li><li>
Able to relate effectively to diverse groups of people from all social and economic segments of the community.</li></ul><b>
Education/Training:</b><ul><li>
High school diploma or equivalent; college degree preferred.</li></ul><h3 class="jobSectionHeader"><b>
WHY THE Y?:</b></h3><ul><li>
Free Y membership with employment</li><li>
Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*</li><li>
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.</li></ul><p><b><br>
Child Protection Commitment</b></p><p>
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.</p><p></p><ul><li><br>
See job opportunities page for full details</li></ul><p>
</p><p>Pa8djvOOeC</p></div>

Service Center Representative

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10000 service support representative jobs Near Me

Customer Service Support Representative - Microbiology

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Remote Client Support Representative - Travel

Remote Client Support Representative - Travel

Payroll Support Representative

Service Center Representative