service support representative

Accenture

<p><b>Project Role : </b>IT Service Management Representative<br>
<b>Project Role Description : </b>Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
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<b>Must have skills : </b>Infrastructure Service Management<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>2</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on service performance metrics to identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL framework and best practices. - Experience with incident management and problem resolution. - Familiarity with service level agreements and performance metrics. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required.</p>
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15 years full time education

IT Service Management Representative

<p><b>Project Role : </b>IT Service Management Representative<br>
<b>Project Role Description : </b>Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
<br>
<b>Must have skills : </b>Infrastructure Service Management<br>
<b>Good to have skills : </b>Cloud Based Service Management Process Design<br>
Minimum <b>2</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on service performance metrics to identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Cloud Based Service Management Process Design. - Strong understanding of ITIL framework and best practices. - Experience with incident management and problem resolution. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.</p>
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15 years full time education

<div><div><p><b>ADP is hiring a </b><b>Payroll Support Representative - Level I.</b> The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.</p>
<ul><li>Client Facing with Assigned Non-Comp Payroll Client Base</li>
<li>Works in an inbound phone support model</li>
<li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
<li>Conducts Initial Issue Troubleshooting</li>
<li>Works with internal teams to resolve complex issues</li>
</ul></div><p><b>At ADP we are driven by your success.</b> We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.</p>
<p>We strive for every interaction to be driven by our <b>CORE</b> values: <b>Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.</b></p>
<p><b>RESPONSIBILITIES:</b></p>
<ul><li>Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.</li>
<li>Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.</li>
<li>Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).</li>
<li>Assists and supports Clients with Payroll processing questions and issues.</li>
<li>Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.</li>
<li>Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.</li>
<li>Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.</li>
</ul><p><b>Completes complex projects including:</b></p>
<p>1. Calculation updates, special reports, tax amendments, company setup, troubleshooting</p>
<p>2. PTO, OT, Double Time, etc. researches historical data for adjustments needed</p>
<p>3. Researches Benefit Accruals recalculates and imports corrections.</p>
<ul><li>Assists Client with tax changes for understanding, conducts research and follow-ups as needed.</li>
<li>Performs other related duties as assigned.</li>
<li>Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.</li>
</ul><div></div><div><b>Functional Responsibility:</b></div>
<div><ul><li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
</ul></div><p><b>Typical Assignments:</b></p>
<ul><li>Typically will focus on smaller and/or less complex clients.</li>
<li>Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.</li>
</ul><div></div><div><b>Decision Making/Judgment:</b></div>
<ul><li>Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members</li>
</ul><p><b>Contact (Internal - External):</b></p>
<ul><li><b>Internal</b>: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas</li>
<li><b>External:</b> ADP Client Contact</li>
</ul><div></div><div><b>QUALIFICATIONS REQUIRED:</b></div>
<p><b>Education:</b></p>
<ul><li>Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).</li>
</ul><p><b>Experience:</b></p>
<p>Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.</p>
<p>Expected to achieve a working knowledge of the following applications:</p>
<ul><li>WFN ( Portal)</li>
<li>PR Module, HR Module, TA Module</li>
<li>Wage Garnishments</li>
<li>Tax Registration</li>
<li>Total Tax Plus</li>
<li>ADP Reporting</li>
<li>GLI</li>
</ul><p>ADP Tools</p>
<ul><li>SharePoint</li>
<li>AutoPay Mainframe</li>
<li>LUMIN</li>
<li>All internal tools to support the offering</li>
</ul><p>Exposure to additional offerings:</p>
<ul><li>Comp Benefits, Comp HR</li>
<li>COBRA</li>
<li>FSA</li>
<li>401k</li>
</ul><p></p><p>Preference will be given to candidates who have the following:</p>
<ul><li>High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.</li>
<li>Basic knowledge of payroll tax principles and wage and hour laws.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to analyze and resolve problems through effective customer interface and communication.</li>
<li>Must be able to work under time constraints to ensure that deadlines are met.</li>
<li>Excellent Professional Customer Service Skills.</li>
<li>Strong Organizational Skills.</li>
<li>Strong Process and documentation skills.</li>
<li>Strong Research Skills.</li>
<li>Proficient in MS Office applications, especially Word and Excel Proficiency in using PC</li>
</ul><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Payroll Support Representative

Woodward Management Partners

<div><div><b>Regional Service Support</b></div>
<div></div><div><b>SKILLS, KNOWLEDGE &amp; PERSONAL CHARACTERISTICS: </b>The following attributes are desirable for job success: Responsible for maintaining and improving the integrity of the Company&rsquo;s portfolio of physical assets in accordance with the Company's mission, vision, and objectives. This key position will be responsible providing maintenance support functions across multiple locations within a designated region and has the skillset to fill any role within the service department. Service support includes performing technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of assigned properties meet the Company&rsquo;s standards for cleanliness, appearance, safety, and overall functionality. The <b>Regional Service Support </b>must have exceptional apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of life safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, ability to travel overnight roughly 10%, and work a flex work schedule if needed to accommodate property emergencies. Must be able to deliver a high level of customer service. <b>SUMMARY OF FUNCTIONS: </b>As the <b>Regional Service Support </b>you will travel between properties within a designated region as assigned to assist with make readies, work orders, curb appeal, etc. You will be responsible for assisting the assigned regions site teams in their effort of maintaining the physical condition and appearance of the respective properties through collaboration with the assigned communities Service Directors, Service Technicians, Grounds and Housekeeping personnel. Must have the ability to work independently when utilized in all service specific roles where a focus for timely work order execution and make ready completion is priority but must also be capable of organizing, coordinating, supervising, and managing the overall maintenance program when needed at communities where leadership roles are not filled and can comfortably step in to the Service Director role when needed. <b>ESSENTIAL FUNCTIONS: </b>The Regional Service Support is responsible for assisting in the maintenance requirements of the assigned properties within their region, including but not limited to:</div>
<div>1)Will work at communities within portfolio as assigned by Regional Service Director and/or VP of Capital andService Operations.</div>
<div>2)Will have the ability to fill any role necessary within the service department, dependent on need of thecommunity assigned and as communicated by Regional Service Director and/or VP of Capital and ServiceOperations.</div>
<div>3)Completes assigned work orders generated from resident requests for service, as well as recurringpreventative maintenance work orders, by diagnosing the source or cause of the defect or problem, andmaking repairs in accordance with established policies, procedures, safety standards, and code requirements.</div>
<div>4)Completes the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing and new move-ins bycompleting the pre-move-out inspection, creating a &ldquo;punch&rdquo; list of maintenance work needed, schedulingvendors and contractors as needed, obtaining needed supplies and materials, completing all maintenancetasks, and inspecting completed work.</div>
<div>5)Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.</div>
<div>6)Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, notbeing wasteful with materials and supplies, and practicing the correct use for tools and equipment</div>
<div>7)May periodically inspect work performed by contractors, vendors and other service providers to verify the work,materials and services meet quality standards, scope and specifications as required.</div>
<div>8)Will periodically assist in conducting routine property inspections to identify safety and risk managementconcerns, keep the property in good repair, and communicate concerns about the physical needs of theproperty to management.</div>
<div>9)When filling the Service Director role this position will work with property software &ndash; Yardi / App Work&ndash; toreview status of make readies and outstanding work orders. Ensure that adequate scheduling occurs at the sitelevel to make certain that all vacant units are kept ready for occupancy. Provide assistance and oversite forthe push to complete all resident work orders within a 24/48 hour time frame.</div>
<div>10)Inspect vacant units on site visits to ensure units are meeting energy expectations and that vacant ready unitsare being maintained for move in</div>
<div>11)Promote good public relations with residents, co-workers, and company staff. Always display a friendly andcourteous attitude towards prospects, residents, vendors and other employees through the &ldquo;Exceeding yourExpectations&rdquo; culture. Maintain professionalism at all times.</div>
<div>12)Partner with the VP of Capital Projects, Regional Directors, Community Directors, and Service Directors todevelop a high-quality on-site Service Team through implementation of effective training, mentoring, andcoaching programs. Connect with and mentor all Service Team members to identify candidates for futureadvancement.</div>
<div>13)Provides mentorship and leadership to Service Teams to create the pursuit for exemplary customerservice to residents, fellow employees, vendors, etc. Strives to create a professional environment in allconditions and circumstances to provide the highest level of service.</div>
<div>14)Provide hands on training to Service Directors and Technicians to improve team&rsquo;s ability to diagnose andrepair standard maintenance related issues.</div>
<div>15)Ensure that all physical aspects of the property are fully functional, safe, and attractive. Visually inspectgrounds, buildings, and apartment units on a regular basis. Coach and follow up with site team onimprovements. Notify the VP of Capital Projects and Regional Directors of any risk management issues atthe property.</div>
<div>16)Inspect maintenance shop inventories to confirm that proper inventory levels are maintained, shop meets theWoodward Partners Shop expectations, equipment is well maintained, and that overall organizational practicesare being managed.</div>
<div>17)Perform, and report on, all work according to the safety standards of the company, OSHA, health codes andWoodward partners Service Operations Manual.</div>
<div>18)Ensure all required documentation is completed accurately and according to Woodward Partners policy, asidentified in the Woodward Partners Service Operations Manual (Refrigerant Logs, Pool Chemical Logs,Lighting logs, etc.)</div>
<div><b>ORGANIZATIONAL RELATIONSHIP</b>: Reports directly to the VP of Capital and Service Operations, whohas the primary authority to determine the exact &ldquo;day-to-day&rdquo; duties of the Regional Service SupportSpecialist. This determination will take into consideration the supervisor&rsquo;s skills, experience and careergoals, and how they best fit into the operational needs of the property. Works with vendors, property officepersonnel, Service Teams, Regional Managers, Woodward Executive Team, outside service providers andvendors, and corporate support personnel.</div>
<div><b>OTHER REQUIREMENTS:</b></div>
<div><b>Hours of Work</b>: 8:00/9:00a.m. to 5:00pm/6:00p.m., Monday through Friday.</div>
<div><b>Transportation: </b>Must have a reliable vehicle to transport tools and equipment to job sites. Bondable and ValidDriver&rsquo;s License.</div>
<div><b>PHYSICAL DEMANDS: </b>Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.</div>
<div><b>Tools: </b>Must provide own basic tools or be willing to obtain the required hand tools</div>
<div><b>Specific Skills: </b>Must be knowledgeable and skilled in the safe use and maintenance of the following:</div>
<div><b>Hand tools</b>: Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, post hole diggers, saws, etc.</div>
<div><b>Power Tools</b>: Wrenches, grinder, sander, drill, saws, etc.</div>
<div><b>Moving &amp; Job Aids</b>: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders etc.</div>
<div><b>Mechanical Equipment</b>: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.</div>
<div><b>Measuring Devices</b>: Voltmeters, ohmmeters, testing meters, PH tests, etc.</div>
<div><b>WORKING ENVIRONMENT: </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests is common in the multifamily industry. May need to work outdoors in the climate of the region where the property is located.</div>
<div><b>EDUCATION AND EXPERIENCE: </b>Minimum of 5 years&rsquo; experience in multi-family property maintenance or related field. High school diploma or GED or trade school certification required. EPA Section 608 required. CPO Certification Required. CAMT preferred.</div>
<div><b>COMMUNICATION: </b>Must be able to communicate effectively with residents, staff, supervisors and vendors verbally and in writing. Ability to read, write and verbally communicate in English.</div>
<div><b>REASONING ABILITY</b>: Has the ability to apply common sense understanding to carry out basic written or oral instructions.</div>
<div><b>MATHEMATICAL SKILLS: </b>The ability to add and subtract two-digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s. The ability to perform these operations using units of American money and weight measurement, volume and distance.</div>
<div><b>COMPUTER SKILLS: </b>Microsoft Word, Microsoft Outlook, Microsoft Excel and Yardi Voyager knowledge preferred.</div>
<div><b>PRE-EMPLOYMENT TESTING: </b>Must complete the Maintenance Skills Exam</div>
<div>obtaining the minimum score of at least 80%. Pass drug test and background check requirements.</div>
<div><b>PERSONAL APPEARANCE: </b>Dress, grooming and personal cleanliness standards contribute to the business image of Woodward Partners. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines:</div>
<div>Woodward Partners service uniforms will be issued to all regional service personnel (shirt, jacket and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in and kept in good condition</div></div>

Regional Service Support

Eurodiesel Services LLC

<p>We are hiring a <b>Customer Service Representative</b> to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><p><b>Job Opportunity: </b>Customer Service Representative<br/><b>Position Type:</b> Full-Time<br/><b>Monthly Salary:</b> AED 3,000 &ndash; AED 5,000</p><p><b>Customer Service Representative Responsibilities:</b></p><ul><li>Maintaining a positive, empathetic and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements:</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or Bachelor's Degree in Automobile Engineering</li><li>Minimum 2 years of CSR experience in the <b>automotive industry</b></li><li>Proficiency in <b>English and Hindi</b></li><li><b>Immediate joining</b> preferred</li><li>Candidates on <b>visit visa</b> or with <b>cancellation papers</b> are preferred</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are encouraged to send their CV to:<br/><b>careers@eurodieselservices.net</b></p><p>Take this opportunity to be part of a forward-thinking team. Apply now and drive your career forward with Eurodiesel Services!</p><p><b>Note:</b> Only shortlisted candidates will be contacted for further steps.</p><p>Job Type: Full-time</p>

Customer Service Representative for Automobile Industry

Reed

<p>Driver / Customer Service</p> <ul> <li>Annual Salary: £27,500 - £29,000</li><li>Location: North London</li><li>Job Type: Full-time</li></ul> <p>We are seeking a Vending Operator to join our dynamic team. This role involves filling, cleaning, and maintaining premium coffee and vending machines. It's an excellent opportunity for individuals who are customer-focused and eager to work in a fast-growing company specialising in coffee, water, and vending services.</p> <p>Day-to-day of the role:</p> <ul> <li>Clean and replenish coffee and vending machines within a specified territory to ensure hygiene, cleanliness, and safe operation in compliance with company and statutory regulations.</li><li>Ensure all points of service are adequately stocked and products are rotated as necessary.</li><li>Liaise with management and record any machine breakdowns to maintain high standards.</li><li>Perform minor repairs or services and report any major faults to ensure machines are always in good working order.</li><li>Complete all necessary tasks on the company's vend management system and participate in any required training.</li><li>Cash up vending machines and accurately report on cash collected.</li><li>Provide efficient, caring, and friendly service to customers.</li><li>Attend to any reasonable management requests.</li></ul> <p>Required Skills & Qualifications:</p> <ul> <li>Must hold a full clean UK driving licence as the role requires driving a company vehicle.</li><li>A clear DBS certificate is required; the company can obtain this on your behalf.</li><li>Excellent customer service and customer-facing skills.</li><li>Proactive manner and a positive attitude.</li><li>Strong attention to detail.</li><li>Prepared for early starts - latest start time at 5am.</li></ul> <p>Benefits:</p> <ul> <li>4 weeks (20 days) paid holiday, increasing year on year.</li><li>Company van provided.</li><li>Full expense reimbursement.</li><li>Company phone with vend management software installed.</li><li>Extensive training and development opportunities.</li></ul>

Service Representative

Tafaseel Group Holding

Overview <p>Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.</p> Key Responsibilities <ul><li>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner</li><li>Resolve product, order, shipping, and return-related issues efficiently and empathetically</li><li>Process orders, refunds, and exchanges through internal systems</li><li>Monitor and manage customer reviews and feedback to enhance the customer experience</li><li>Collaborate with logistics, warehouse, and product teams to address customer concerns</li><li>Maintain accurate records of customer interactions in CRM tools</li><li>Identify trends in customer issues and suggest improvements to internal processes</li><li>Support promotional campaigns, product launches, and seasonal sales</li></ul> Requirements <ul><li>Proven experience as a Customer Service Representative, preferably in a Freezone environment</li><li>Freezone experience is a must</li><li>Familiarity with customer service tools and platforms</li><li>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and team-oriented mindset</li><li> Preferred Experience handling international customers or multi-language support</li></ul>

Customer Service Representative (Freezone Experience is a MUST)

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