service support representative

PRECOA

<div>You&rsquo;re an outgoing person who loves interacting with different personalites. You thrive in an environment where you can problem solve and provide top notch customer service. You enjoy multi-tasking and have a strong attention to detail. If this sounds like you, the Precoa Agent Support Team wants to meet you!
What you&rsquo;ll do (and why you&rsquo;ll love doing it)
As an Agent Support Representative, you will be a go-to contact for our field sales team. Your primary role will be fielding requests and assisting with operational duties to ensure that our sales reps can perform at the highest level. You will also assist our inside sales team with special requests and maintain leads and data in our CRM.
This role requires someone with customer service skills, strong work ethic and the ability to communicate in multiple formats (phone, email, chat etc.)
What we offer you as part of #PrecoaLife<ul><li>
Work remotely from home or in a hybrid setting at Precoa headquarters<ul><li>
Residence in the Pacific time zone or willingness to work a late schedule is preferred</li></ul></li><li>
Competitive hourly pay based on experience plus company bonuses</li><li>
18 days PTO and minimum 6-weeks paid weeks parental leave</li><li>
Health, Dental, and Vision benefits</li><li>
401k, with company match and $25,000 Life Insurance Policy</li></ul>
If you have these skills, we want to talk with you!<ul><li>
1-2 years&rsquo; work experience in administrative/customer service related fields or undergraduate degree</li><li>
Proficient in Microsoft Office, Google Drive, Zoom, ADP</li><li>
Communication &ndash; Speaks clearly, listens and obtains clarification, and is empathetic</li><li>
Strong written communication and composition skills</li><li>
High level of professionalism</li><li>
Task Management &ndash; Works well taking direction from different team members; Balances competing tasks efficiently with a positive attitude; Gathers and organizes information for analysis; Identifies problems and raises a flag in a timely manner</li></ul>
About Precoa
Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed&reg;️.
Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian&rsquo;s top workplaces for 14 consecutive years, and we support our external and internal partners with these core values in mind.
Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together.
Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.</div>

Agent Support Representative

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 Destination Knot is seeking a detail-oriented
 
 Remote Reservation Support Specialist
 
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 
 
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests submitted by clients
 
 
 Support booking coordination across various service categories, including accommodations and related services
 
 
 Maintain accurate client records and reservation details in internal systems
 
 
 Communicate professionally with clients via email, phone, or messaging platforms
 
 
 Provide general customer service support and follow established processes
 
 
 Review confirmations and documentation for accuracy and completeness
 
 
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 Qualifications
 
 
 
 Strong written and verbal communication skills
 
 
 Excellent attention to detail and organizational abilities
 
 
 Comfortable using online systems, email, and basic digital tools
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 
 Customer Service Or Administrative Support Experience Preferred
 
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Supportive, structured team environment
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Reservation Support Specialist

SHI International

<div><h1 class="jobSectionHeader">About Us
</h1>Since 1989, SHI International Corp. has helped organizations change the world through technology. We&rsquo;ve grown every year since, and today we&rsquo;re proud to be a $16 billion global provider of IT solutions and services. 
Over 17,000 organizations worldwide rely on SHI&rsquo;s concierge approach to help them solve what&rsquo;s next. But the heartbeat of SHI is our employees &ndash; all 7,000 of them. If you join our team, you&rsquo;ll enjoy:
<ul><li>Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
</li><li>Continuous professional growth and leadership opportunities.
</li><li>Health, wellness, and financial benefits to offer peace of mind to you and your family.
</li><li>World-class facilities and the technology you need to thrive &ndash; in our offices or yours.
</li></ul><h1 class="jobSectionHeader">Job Summary
</h1>We are seeking a detail-oriented, customer-focused ServiceNow Support Analyst to join our ServiceNow practice. In this role, you will support the day-to-day administration, maintenance, and optimization of the ServiceNow customer deployments. You&rsquo;ll collaborate closely with end users, IT teams, and process owners to ensure SHI&rsquo;s implementations on the platform operate smoothly and continue to meet business needs.
Role Description
<div><ul><li>Serve as the primary support point of contact for newly onboarded Service Now customers, ensuring a smooth transition post -implementation
</li></ul></div><div><ul><li>Provide Tier 1&ndash;2 support for ServiceNow incidents, requests, and inquiries
</li></ul></div><div><ul><li>Troubleshoot customer-reported incidents, triage with internal ServiceNow and Sales teams, and provide timely , accurate updates through resolution
</li></ul></div><div><ul><li>Deliver ongoing guidance and best practice recommendations to help customers maximize the value of implemented SHI functionality
</li></ul></div><div><ul><li>Maintain documentation, internal and external support cases, recurring issues, and drive enhancement opportunities to improve support efficiency and customer outcomes
</li></ul></div><div><ul><li>Contribute to knowledge base articles, troubleshooting guides, and internal playbooks to continuously improve support readiness, response efficiency, and effectiveness
</li></ul></div><div><ul><li>Perform user administration, including roles, groups, access management, and onboarding/offboarding tasks
</li></ul></div><div><ul><li>Monitor system performance, troubleshoot errors, and escalate advanced issues when necessary
</li></ul></div><div><ul><li>Assist with configuration updates, platform upgrades, and testing activities 
</li></ul></div> 
 
Behaviors and Competencies
<ul><li>Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
</li><li>Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
</li><li>Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
</li><li>Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
</li><li>Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
</li><li>Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
</li><li>Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
</li><li>Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.
</li><li>Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
</li><li>Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. 
</li></ul> 
 
Skill Level Requirements
<ul><li>The ability to effectively utilize applications like Word, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
</li><li>Proficient in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic
</li><li>Knowledge of various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects. - Basic
</li><li>Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources. - Basic
</li><li>Competence in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis. - Basic 
</li></ul> 
 
Other Requirements
<div><div><ul><li>1&ndash;3 years of experience supporting ServiceNow or similar ITSM platforms
</li></ul></div><div><ul><li>Working knowledge of ITIL processes (Incident, Problem, Change)
</li></ul></div><div><ul><li>Strong troubleshooting and customer service service service skills
</li></ul></div><div><ul><li>Experience with basic ServiceNow administration (user management, configuration, updates)
</li></ul></div><div><ul><li>Ability to communicate clearly with technical and non technical users
</li></ul></div></div><div><div><ul><li>Strong attention to detail, organization, and follow - through
</li></ul>Preferred Requirements
<div><ul><li>ServiceNow Certified System Administrator (CSA)
</li></ul></div><div><ul><li>Experience creating reports, dashboards, and performance analytics
</li></ul></div><div><ul><li>Familiarity with ServiceNow playbooks , workflows, UI policies, and business rules
</li></ul></div><div><ul><li>Experience supporting enterprise CSM and ITSM environments
</li></ul></div></div></div>The estimated annual pay range for this position is $70,000 - $110,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity &ndash; M/F/Disability/Protected Veteran Status</div>

ServiceNow Support Analyst

API Consulting Group

API Consulting Group is a leading sales and marketing company in Fairfax, committed to bringing Verizon FiOS to local neighborhoods. We&rsquo;re hiring an Entry‑Level Client Services Representative to help families understand their FiOS choices and feel comfortable upgrading. Your guidance will make their transition to fiber feel simple and stress‑free.As an Entry-Level Client Services Representative, you adopt a client-first mindset while completing structured training on Verizon FiOS services. The Entry-Level Client Services Representative works with customers, helping them understand home internet and mobile options while building trust, confidence, and long-term customer relationships.Role Requirements for an Entry-Level Client Services Representative<ul><li>Serve as the main point of contact for customers, helping them adopt Verizon Fios fiber-optic Internet with confidence</li><li>Assess household connectivity needs and recommend Verizon Fios solutions that improve streaming, remote work, and smart home use.</li><li>Provide simple demonstrations of Verizon Fios tools and apps, ensuring residents feel confident managing their accounts.</li><li>Support enrollment by verifying account details, walking residents through setup, and ensuring smooth service activation.</li><li>Assist with billing questions, service upgrades, and troubleshooting in a professional, approachable manner.</li><li>Reinforce customer trust by helping households access Verizon&rsquo;s Mobile + Home Rewards program for added value.</li></ul>What You&rsquo;ll Gain as an Entry-Level Client Services Representative<ul><li>Learn how to support territory growth through consistent client engagement.</li><li>Build a foundation for leadership through structured training pathways.</li><li>Gain insight into client behavior to shape stronger service outcomes.</li><li>Develop confidence in presenting connectivity options that improve daily life.</li></ul>Qualities That Set You Apart as an Entry-Level Client Services Representative<ul><li>Experience in customer service or management roles is a plus</li><li>Clear communicator who can make Verizon Fios benefits easy to understand for households.</li><li>Highly motivated learner with the discipline to manage structured training schedules.</li><li>Ambitious professional eager to grow from entry-level client services into leadership positions.</li></ul>Job Type: Full-timePay: $55,000.00 - $60,000.00 per yearBenefits:<ul><li>Paid training</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: In person

Entry-Level Client Services Representative

ASK Development

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Human Resources Cum Helpline Agent

Fresh Graduate

Customer care Representative

Search 10000+ Service support representative jobs near you this March. New roles added regularly across leading industries. Apply today.