service support representative

St. Charles Health System

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, OR
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 TITLE: Centralized Service Representative
 REPORTS TO POSITION: Ambulatory Access Director or Delegate
 DEPARTMENT: Patient Access Services
 DATE LAST REVIEWED: March 2026
 
OUR VISION: Creating America’s healthiest community, together.
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.
 
POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Responsible for accurately creating or locating patient accounts in the electronic health record system.
 
Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
 
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.
 
Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
 
Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
 
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
 
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.
 
Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.
 
Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.
 
Addresses, deescalates or appropriately routes patient complaints or concerns.
 
Accesses and maintains all department specific files, programs and recall systems.
 
Actively participates in achieving organizational and department goals.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
 
Ability to work as part of a Care Team with providers and clinical staff.
 
Supports the vision, mission, and values of the organization in all respects.
 
Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Provides and maintains a safe environment for caregivers, patients, and guests.
 
Conducts all activities with the highest standards of professionalism and confidentiality.
 
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: N/A
 Preferred: N/A
 
EXPERIENCE: 
Required: Minimum one (1) year of paid customer service work experience.
 Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
 Must adapt quickly to frequent process changes and improvements.
 Is reliable, engaged, and provides feedback to inform process improvement.
 Attends all department, team, and company meetings as required.
 Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
 Requires strong communication, customer service, interpersonal skills and telephone etiquette.
 Ability to prioritize workflow according to pre-set instructions.
 Strong teamwork and collaborative skills.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 Ability to multi-task and work independently.
 Attention to detail.
 Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
Monday-Friday
 
Shift Start End Time: 
8am-5pm

Centralized Service Representative

Wells Fargo

<div>At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
 
 
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
 
 
About this role:
 
 
Wells Fargo is seeking a Business Relationship Support Representative in Global Treasury Management (GTM) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com .
 
 
In this role, you will:
 
 
Please note this role is in an Inbound Call Center Environment: 100% of day is on the phone
<ul><li>Service treasury management products and services
</li><li>Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
</li><li>Identify trends through client interactions
</li><li>Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
</li><li>Train clients on products and services to ensure optimal delivery and meet implementation needs
</li><li>Perform post implementation product usage and customer billing reviews
</li><li>Identify opportunity for process improvements
</li><li>Review and analyze the decision process for customer accounts
</li><li>Verify compliance and report identified issues for resolution
</li><li>Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
</li></ul>Required Qualifications:
<ul><li>2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
</li></ul>Desired Qualifications:
<ul><li>Treasury Management product knowledge and experience
</li><li>Strong telephone etiquette skills
</li><li>Bank Branch experience
</li><li>Ability to lead, train &amp; mentor new hires and internal partners
</li><li>Ability to navigate multiple computer systems, applications, and utilize search tools to find information
</li><li>Intermediate Microsoft Office skills
</li><li>Strong analytical skills with high attention to detail and accuracy
</li><li>Excellent verbal, written, and interpersonal communication skills
</li><li>Effective organizational, multi-tasking, and prioritizing skills
</li><li>Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
</li><li>Ability to work in a fast-paced deadline driven environment
</li></ul>Job Expectations:
<ul><li>Must be able to work at the posted location
</li><li>Hybrid schedule available - 5 days required in office, one week, 5 days at home the next week
</li><li>Position hours are Monday - Friday 9:00 am until 6:00 pm CST, no flex arrangements</li></ul>
***Depending on applicant volume this role could come down early*** 
 
Posting End Date:
 
13 May 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Business Relationship Support Representative - NSG CSO 2

Pritchard Industries

<div>Pritchard Industries is seeking a motivated and detail-oriented ServiceNow Support Specialist to support the implementation, maintenance, and daily operations of our ServiceNow platform. This role is ideal for an individual who recently obtained their ServiceNow certification and is looking to grow their career in platform support, operations systems, and technology administration.

The ServiceNow Support Specialist will assist with work order ticket management, user support, training coordination, reporting, and system maintenance while partnering closely with Operations, IT, and leadership teams during platform rollout and ongoing enhancements.

Essential Duties and Responsibilities
<ul>
<li>Serve as a primary support resource for the ServiceNow platform and work order ticket system</li>
<li>Support ServiceNow implementation, rollout, and enhancement initiatives</li>
<li>Assist with monitoring and managing work order ticket workflows, assignments, and escalations</li>
<li>Provide first-level support and troubleshooting for ServiceNow users</li>
<li>Assist with user onboarding and training related to ServiceNow processes and workflows</li>
<li>Support the creation and maintenance of process documentation, training materials, and user guides</li>
<li>Monitor ticket activity and assist with maintaining data accuracy within the platform</li>
<li>Partner with Operations and IT teams to support workflow improvements and operational efficiencies</li>
<li>Assist with dashboard reporting, service metrics, and tracking operational trends</li>
<li>Escalate technical issues and system concerns to appropriate support teams as needed</li>
<li>Help support user adoption and change management initiatives during platform enhancements</li>
<li>Maintain strong communication with leadership and end users regarding ticket status and workflow processes</li>
</ul>
Qualifications
<ul>
<li>ServiceNow Certified System Administrator (CSA) certification preferred or recently obtained</li>
<li>Bachelor&rsquo;s degree preferred or equivalent combination of education and experience</li>
<li>Strong technical aptitude and willingness to learn new systems and processes</li>
<li>Excellent organizational, communication, and customer service skills</li>
<li>Strong problem-solving and multitasking abilities</li>
<li>Experience in administrative support, operations, customer service, or technical support preferred</li>
<li>Proficiency in Microsoft Office Suite, including Excel and reporting tools</li>
<li>Ability to work effectively in a fast-paced, team-oriented environment</li>
</ul>
Preferred Skills
<ul>
<li>Familiarity with ticketing systems, workflow platforms, or service management tools</li>
<li>Experience supporting system implementations or training initiatives preferred</li>
<li>Strong attention to detail and process improvement mindset</li>
<li>Ability to communicate effectively with both technical and non-technical users</li>
<li>Experience in facilities services, janitorial, maintenance, engineering, or service industries is a plus</li>
</ul>
Core Competencies
<ul>
<li>Customer Service Orientation</li>
<li>Technical Aptitude</li>
<li>Problem Solving</li>
<li>Communication &amp; Collaboration</li>
<li>Organization &amp; Time Management</li>
<li>Adaptability &amp; Initiative</li>
<li>Attention to Detail</li>
<li>Process Improvement</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based in Duluth, GA</li>
<li>Occasional travel may be required for training or operational support</li>
<li>Collaborative environment supporting both field and corporate teams</li>
</ul>
Benefits:
<ul>
<li>Full-Time</li>
<li>Shift: Monday to Friday</li>
<li>Salary range: 50,000 - $65,000/year</li>
<li>Paid holidays and vacation time</li>
<li>Health Benefits Package</li>
<li>Ancillary benefits&mdash;Life insurance, Long Term Disability, FSA, and Dependent Spending care</li>
<li>401K</li>
<li>Opportunity for growth</li>
</ul>
Pritchard Industries participates in E-Verify.</div>

ServiceNow Support Specialist

ADF Medical

<div>
 
 JOB OPENING &mdash; Remote Customer Service Representative
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a friendly and professional
 
 Remote Customer Service Representative
 
 to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people &mdash; we want you on our team.
 
 
 
 Role:
 
 Remote Customer Service Representative
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 📍 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Handle patient and client inquiries via phone, email, and chat channels
 </li>
 <li>
 Provide accurate and helpful information on services, appointments, billing, and general support
 </li>
 <li>
 Resolve customer concerns and complaints with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full resolution and satisfaction
 </li>
 <li>
 Escalate complex or sensitive issues to the appropriate department promptly
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet and exceed customer satisfaction targets and service quality standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Remote Customer Service Representative

<div>
 
 Customer Service Representative (Part Time)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a friendly and reliable
 
 Part Time Customer Service Representative
 
 to support our patients and clients with exceptional service. If you're looking for flexible part time work with a growing medical services company &mdash; this opportunity is for you.
 
 
 
 Role:
 
 Customer Service Representative (Part Time)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Part-Time / Flexible Hours
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Handle patient and client inquiries via phone, email, and chat channels
 </li>
 <li>
 Provide accurate information on services, appointments, billing, and general support
 </li>
 <li>
 Resolve customer concerns and complaints with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full resolution and satisfaction
 </li>
 <li>
 Escalate complex or sensitive issues to the appropriate department
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet part time shift requirements and service quality standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive part time pay
 </li>
 <li>
 Flexible scheduling &mdash; choose your hours
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Opportunity to transition to full time employment
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Career growth opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Customer Service Representative - Part Time

<div>
 
 JOB OPENING &mdash; Customer Service Representative (Entry Level)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a motivated and enthusiastic
 
 Entry Level Customer Service Representative
 
 to join our patient support team. No prior medical experience needed &mdash; just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service &mdash; this is your chance!
 
 
 
 Role:
 
 Customer Service Representative (Entry Level)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Respond to patient and client inquiries via phone, email, and chat channels
 </li>
 <li>
 Provide basic information on services, appointments, billing, and general support
 </li>
 <li>
 Direct complex or sensitive inquiries to the appropriate team or department
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure satisfaction and resolution
 </li>
 <li>
 Follow company scripts, guidelines, and communication standards
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Participate in paid training, onboarding, and ongoing coaching sessions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive starting pay
 </li>
 <li>
 Paid training and onboarding
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Mentorship and ongoing support from team leaders
 </li>
 <li>
 Clear path for career growth within ADF Medical Services
 </li>
 <li>
 No experience needed &mdash; we will train you
 </li>
 </ul>
</div>

Entry Level-Customer Service Representative

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 30000 - Rs 45000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

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