service support specialist

The Vitality Group

HybridVitality Group International, Inc.Full time
<br><br>
Chicago, Illinois, United States
<br><br>
Description
<br><br>
Job Purpose
<br><br>
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.
<br><br>
<b>Areas of responsibility may include but not limited to:</b><br>
Manage escalated Inquiries from Customer Care and Administration agents
<br>Ensure Rapid Response and Resolution of escalated inquiries are achieved
<br>Maintain and continue to develop knowledge of The Vitality Group’s program, and identify areas to improve to help better our members experience
<br>Receive inbound calls directly from members in a backup capacity to the Call Center
<br>Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns
<br>Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing
<br>Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask
<br>Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
<br>Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues
<br>Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed
<br>Educate clients on the program as well as navigation of the website
<br>Capture events submitted manually and electronically
<br>Attend and or present at client events which may include travel
<br>Create a “we care” atmosphere
<br>Other duties as assigned
<br><br>
PAY RANGE = $39,520-$47,480
<br><br>
Salary varies based on work location (remote or hybrid), existing salary, experience, and relevant skills and qualifications.
<br><br>
Requirements
<br>BA or BS degree or preferred
<br>2-3 years Customer Service experience
<br>Health or Wellness related background preferred
<br>Strong analytical and PC skills
<br>Ability to handle multiple priorities in a fast-paced work environment
<br>Self-starter with the ability to achieve results
<br><br>
<b>Knowledge:</b><br>
Excellent written and oral communication skills
<br>Strong organization, communication and problem-solving skills
<br>Customer focused and responsive
<br>Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
<br>Benefits
<br><br>
Health Care Plan (Medical, Dental & Vision)
<br>Retirement Plan (401k, IRA)
<br>Life Insurance (Basic, Voluntary & AD&D)
<br>Paid Time Off (Vacation, Sick & Public Holidays)
<br>Parental Leave
<br>Short Term & Long Term Disability
<br>Hybrid Work
<br>Catered Food & Snacks
<br>Wellness Resources

Customer Service Support Specialist

Served With Honor LLC

<div><p><b>Location: </b>Remote - US</p><p></p><p><b>
Position Summary:
</b></p><p>The Client Service Support Specialist is responsible for delivering personalized, accurate, and compassionate assistance to clients, their family members, and their caregivers as they navigate complex issues related to support services. The Client Service Support Specialist&rsquo;s goal is to ensure our clients feel heard, valued, and supported, and they will accomplish that goal by responding to inquiries with a balance of efficiency and empathy, ensuring every interaction is meaningful and every concern is met with urgency and understanding.</p><p></p><p><b>
Essential Functions:
</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to
</p><p>perform the essential functions.
</p><ul><li>Serve as the first point of contact for clients seeking support services, appeals, grievance, social service needs, billing issues, and insurance coverage.
</li><li>Listen actively to client concerns, respond with empathy, and deliver accurate, timely solutions across communication channels (phone, chat, email).
</li><li>Support clients navigating complex issues including appeals and grievance submissions and status updates.
</li><li>Billing discrepancies and insurance coverage clarifications.
</li><li>Community-based SDOH-related referrals.
</li><li>Escalations and compliance-sensitive concerns.
</li><li>Provide warm handoffs to internal specialists or external partners when additional expertise or intervention is needed.
</li><li>Document all interactions clearly and accurately in the CRM system to ensure continuity of care and compliance with policies.
</li><li>Recognize urgent or high-risk issues and escalate appropriately using established protocols.
</li><li>Maintain up-to-date knowledge of service offerings and regulations.
</li><li>Collaborate cross-functionally with internal departments.
</li><li>Participate in quality improvement efforts, team meetings, and feedback sessions to ensure excellent client experience.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><ul><li>Bachelor&rsquo;s degree required</li><li>A minimum of 3 years of customer experience in a healthcare contact center setting</li><li>Experience in a virtual contact center with digital navigation preferred</li><li>Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences</li><li>Exceptional verbal and written communication skills, able to simplify complex information with compassion and clarity</li><li>Familiarity with billing processes, insurance plans, appeals, and grievance resolution</li><li>Understanding of Social Determinants of Health (SDOH) and ability to guide clients toward
</li></ul><p>appropriate resources</p><ul><li>Ability to remain calm and professional under pressure, especially when handling escalations</li><li>Demonstrated problem-solving skills and resourcefulness in navigating client needs</li><li>Experience working with HIPAA-regulated data and maintaining client confidentiality</li><li>Comfortable using CRM systems, ticketing platforms and digital communication tools</li><li>Strong organizational skills with attention to detail and follow-through</li><li>Ability to learn new processes and adapt to changes</li><li>Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment</li><li>Use initiative to identify problems and provide solutions</li><li>Exceptional problem-solving and time management skills</li></ul><p></p><p><b>
Served with Honor</b> is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.</p><div></div><p><br>
Compensation Range: $40K - $50K</p></div>

Client Service Support Specialist

Recruitment360

<p><b>Customer Service Support &ndash; Packaging Wholesale Distribution</b></p><p>We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.</p><p>The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfilment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.</p><p><b>Requirements:</b></p><p>Previous experience in customer service, preferably in wholesale or distribution</p><p>Strong communication and problem-solving skills</p><p>Ability to manage orders, handle inquiries, and resolve complaints efficiently</p><p>Familiarity with CRM systems and Microsoft Office</p><p>Good organizational skills and attention to detail</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service Support Specialist – Packaging Wholesale Distribution(UK Base-Islamabad)

XTIUM

<div>
 <em>
  The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
  </li>
 </ul>
</div>


Enterprise Service Desk Support Specialist

Grundfos Pumps

<div><div><b>What is the job about?</b></div><div><b><br>
</b></div><p>The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.</p><p>
Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
</p><div>He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner</div><div></div><div><b><br>
Your main responsibilities:</b></div><div><b><br>
</b></div><ul><li>Coordinate and schedule service operations (using Service Management System).</li><li>
Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.</li><li>
Organize travels and site visits.</li><li>
Handle customer requests (phone calls, orders etc.) and prepare simple quotations.</li><li>
Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).</li><li>
Handle escalated complaints from customers and drive to satisfactory conclusion.</li><li>
Assist leadership and colleagues continuous improvement and execution of service plans.</li><li>
Prepare monthly performance reports for the Head of Service &amp; Solutions.
</li><li>Support administration tasks related to service workshop</li><li>
Reports matters related to Safety, Health and Environment</li><li>
Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers</li></ul><div></div><div><b><br>
Your Background:</b></div><div><b><br>
</b></div><ul><li>Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment</li><li>
SAP experience preferred</li><li>
Experience driving well-defined processes within the service environment.</li><li>
Ability to lead minor processes or projects.</li><li>
Ability to lead a well-defined business process within the service environment.</li><li>
Most likely to have 5-10 years of relevant work experience before entering level besides formal education.</li><li>
Technical, functional and professional</li><li>
Ability influence others and follow processes.</li><li>
Some experience supporting key business initiatives.</li><li>
Knowledge of best practices and relevant practices, systems in the service environment</li></ul><div></div><div><b><br>
Do you want to learn more?</b></div><div></div><div><br>
This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.</div><div></div><div><br>
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people</div><div></div><div><br>
We look forward to hearing from you.</div></div><p></p>

Service Coordinator

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Support &amp; System Maintenance:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide tier-one technical support to end users via phone, email, or in person.
  </li>
  <li>
   Install, modify, and perform minor repairs on computer hardware and software systems.
  </li>
  <li>
   Monitor hardware, software, and system performance metrics to ensure optimal operation.
  </li>
  <li>
   Update computer software and upgrade hardware and systems as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network Design &amp; Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the design and implementation of networks, ensuring compatibility and performance.
  </li>
  <li>
   Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Consultation &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consult with users to determine appropriate hardware and software needs and assist in placing orders.
  </li>
  <li>
   Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System Testing &amp; Compatibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
  </li>
  <li>
   Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System &amp; Asset Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
  </li>
  <li>
   Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
  </li>
  <li>
   Arrange and set up conference calls and meeting rooms as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Remote Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
  </li>
  <li>
   Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 4 years of experience in IT service support or a related role.
  </li>
  <li>
   Strong understanding of computer hardware, software systems, and IT service management.
  </li>
  <li>
   Experience in updating software and upgrading hardware and systems.
  </li>
  <li>
   Proven ability to troubleshoot and resolve complex IT issues.
  </li>
  <li>
   Knowledge of network design and implementation.
  </li>
  <li>
   ITIL, Network+, MCSA, and CCNA certifications are advantageous.
  </li>
  <li>
   Excellent communication skills, with the ability to train and support users at all levels.
  </li>
  <li>
   Ability to work independently and as part of a technical team.
  </li>
  <li>
   Strong organizational skills and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes
 </strong>
 &ndash; Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters
 </strong>
 &ndash; Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 🚒
 <strong>
  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 🛠️
 <strong>
  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Great Place to Work&reg; Certified
  <br/>
  <br/>
 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 <br/>
 <br/>
 <strong>
  Certified for Excellence
  <br/>
  <br/>
 </strong>
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


IT Support Engineer

Unlimited Service Group

<div></div><div><div><div><b>***HIRING IMMEDIATELY!!!****</b></div><div></div><div>
Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</div><div><b>
Visit &quot;Whaley Careers&quot; to find your place to grow.</b><br>
<b>www.whaleyfoodservice.com/careers</b></div></div><p></p><div>
Whaley Foodservice, LLC is currently searching for an experience Administrative Assistant to join our team. This position is responsible for meeting the daily, weekly and monthly parts and inventory needs of the branch location.<br>
<div><b>
JOB TITLE:</b> Branch Service Support and Dispatch</div><div><b>
STATUS:</b> Non-Exempt</div><div><b>
SUPERVISION:</b> Reports to the Area Manager</div><div>
</div><div><b>
POSITION SUMMARY:</b></div><div>
This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.</div><div>
</div><div><b>
MAJOR RESPONSIBILITIES:</b></div><ul><li>
Answer high volume of incoming customer calls.</li><li>
Open service orders as needed in the computer system.</li><li>
Close service orders for billing upon completion of order using the computer system.</li><li>
Assist in resolving customer problems/complaints.</li><li>
Insure return of warranty parts to corporate warranty department.</li><li>
Run daily and monthly reports. Submit reports as required to corporate office.</li></ul><div><b>
ADDITIONAL RESPONSIBILITIES:</b></div><ul><li>
Provide technicians with any necessary information needed for their service calls.</li><li>
Route parts calls as necessary.</li><li>
Maintain clean and professional office environment.</li><li>
Performs other duties as required.</li></ul><div><b>
CONTACTS:</b></div><ul><li>
Internal &ndash; Daily with service technicians; occasionally with corporate staff at all levels.</li><li>
External &ndash; Frequent and regular contact with customers.</li></ul><div><b>
MINIMUM QUALIFICATIONS:</b></div><ul><li>
A High School diplomas or the equivalent in experience.</li><li>
1-3 years of previous administrative experience combined with 2 years of computer experience.</li></ul><div>
</div><div><b>
SKILLS, ABILITIES AND OTHER REQUIREMENTS:</b></div><ul><li>
Strong windows based computer skills including Microsoft Word and Excel.</li><li>
Good verbal and written communication skills combined with good interpersonal skills.</li><li>
High level of accuracy.</li><li>
Strong attention to detail.</li><li>
Ability to handle multiple tasks simultaneously including multiple incoming phone calls.</li><li>
Typing speed of 50 WPM or better.</li></ul><div>
</div><div><b>
WORKING/ENVIRONMENTAL CONDITIONS:</b></div><ul><li>
Some lifting up to 50 pounds may be required.</li><li>
Heave phone contact and computer usage (80% - 100%)</li><li>
Some infrequent travel, mainly to corporate office.</li></ul></div></div>

Branch Service Support / Dispatch

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