service team leader

Citi

<div><div><div>Job Req Id:</div>
<div>26961256</div>
</div><div><div>Location(s):</div>
<div>Istanbul, Istanbul, Turkey</div>
</div><div><div>Job Type:</div>
<div>Hybrid</div>
</div><div><div>Posted:</div>
<div>May. 05, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Institutional Customer Service Team Leader is an intermediate management-level position responsible for ensuring that the CitiService Team executes the processes in line with policies and procedures, providing full leadership and direction of a team to provide services, client resolution and support in coordination with the Customer Service team.</p><p></p><p>
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)</li><li>
Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.</li><li>
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area</li><li>
Provide solutions and influence decisions with potential for broader organizational impact</li><li>
Ensure all local regulations and institutional standards; policies, procedures including Compliance and reporting requirements are met.</li><li>
Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact</li><li>
Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels</li><li>
Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact</li><li>
Lead or support special projects and/or task forces and negotiate with external parties, as needed</li><li>
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li><li>
Perform monitoring of key controls. Risk Assessment Model that provides a monthly / quarterly / annually assessment of the risk control environment. Implement and execute effective controls to detect risk areas, weaknesses &amp; issues and develop corrective action plan where needed. Keep documented evidence of control implementation plan and compensating controls.</li><li>
Involve in global, cluster initiatives and forums to represent the team and country.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Over 10 Years experience in service or call center management</li><li>
Previous experience in financial services</li><li>
Management and decision-making skills</li><li>
Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision</li><li>
Demonstrated ability to lead teams to deliver results</li><li>
Ability foster a work environment of coaching, feedback and open communication</li><li>
Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction</li><li>
Demonstrated organizational and problem-solving skills</li><li>
Able to work successfully in a high-pressure environment and closely with peer group</li><li>
Advanced level English</li><li>
Remote management and coordination capabilities</li></ul><p></p><p><b>
Education:</b></p><ul><li>
Bachelor's degree/University degree or equivalent experience</li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Job Family Group:
</b></h2>Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Job Family:</b></h2>
Institutional Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Time Type:</b></h2>
Full time<p>
-</p><h2 class="jobSectionHeader"><b>
Most Relevant Skills
</b></h2>Please see the requirements listed above.<p>
-</p><h2 class="jobSectionHeader"><b>
Other Relevant Skills
</b></h2>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Institutional Customer Service Team Leader

Jotun Group

<div><p>SUMMARY OF THE ROLE</p><p></p>
Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service.<p></p><p>
Responsibilities:</p><div><div><ul><li><p>
Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun&rsquo;s current and future needs.</p></li><li><p>
Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.</p></li></ul></div></div><div><div><ul><li><p>
Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.</p></li><li><p>
Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.</p></li><li><p>
Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers&rsquo; orders.</p></li><li><p>
Support the teams to deliver the correct assignment of tasks and/or plan the team&rsquo;s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.</p></li><li><p>
Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.</p></li></ul></div></div><div><div><ul><li><p>
Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.</p></li></ul></div></div><p></p><p>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</p><p></p><p><b>
Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or related field.</li><li>
3+ years of experience in supply chain \ customer service operations, and knowledge of import-export processes, including customs and regulatory compliance.</li><li>
Strong communication and negotiation skills; proficient in English, advanced Excel, and ERP systems.</li><li>
Experience or strong interest in data science and analytics,</li><li>
Comfortable working cross-functionally</li></ul><p></p><p><b>
Personal Qualities</b></p><ul><li>
Acts on own initiative, makes things happen and accepts responsibility for the results.</li><li>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.</li><li>
Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.</li><li>
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.</li><li>
Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.</li><li>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.</li><li>
Take ownership and initiative for assigned tasks, and be comfortable driving work forward with support and guidance when needed</li><li>
Work independently on tasks while seeking input and feedback from more experienced colleagues when needed.</li></ul><p></p><p><b>
What we offer</b></p><ul><li>
Competitive compensation and benefits</li><li>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</li><li>
Career development opportunities across multiple disciplines and geographies</li><li>
Competitive compensation and benefits</li><li>
A focus on having fun together through team building and social activities</li></ul><p></p><p><b><br>
POSITION INFORMATION</b></p><p></p><p><b>
Company:</b></p>
Jotun MENA L.L.C<p><b><br>
Contract Type:</b></p>
Regular<p></p><p><b>
Time Type:</b></p>
Full time<p></p><p><b>
CLOSING DATE (dd.mm.yyyy):</b></p>
10.05.2026<p></p><p>
WHO WE ARE</p><p></p>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<p></p>
Jotun MENA, established in 2008, is the trading arm for Jotun in the MENA region. With a product range spanning four segments (decorative paints, marine, protective and powder coatings) in countries including Iraq, Jordan, Nigeria, Tanzania, Lebanon, Senegal and Ghana, we have established a leading position in the market over the years. We aim to further strengthen Jotun&rsquo;s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.<p></p><p>
Visit our Career Page to know more about life at Jotun.</p><p></p><p>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</p><p></p><p>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</p><p></p><p>
If you think that this role is what you could be doing next, apply now!</p></div>

Customer Service Team Leader - MENA

Target

<div>The starting pay range for this position per hour is $20.75 - $22.75. The full pay range for this position per hour is $20.75 - $35.25<p></p><p>
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.</p><p></p><div><div><div><div><p><b>
ALL ABOUT TARGET</b></p></div><div><p>
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.</p></div><p></p><div><p><b><br>
ALL ABOUT SERVICE &amp; ENGAGEMENT</b></p></div><div><p>
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</p></div><p></p><div><p><b><br>
At Target</b><b>,</b><b> </b><b>we believe in our</b><b> </b><b>leaders</b><b> </b><b>having meaningful experiences that help them build and develop skills for a</b><b> </b><b>career. The role of a Service and</b><b> </b><b>Engagement Team Leader can provide you with the</b><b> </b><b>skills and experience of</b><b>:</b></p></div><div><ul><li><p>
Guest service fundamentals and experience building a guest-first culture and driving loyalty programs</p></li></ul></div><div><ul><li><p>
Guest engagement, problem solving and resolution</p></li></ul></div><div><ul><li><p>
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies</p></li></ul></div><div><ul><li><p>
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals</p></li></ul></div><div><ul><li><p>
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent</p></li></ul></div><p></p><div><p><b><br>
As a</b><b> </b><b>Service and Engagement Team Leader, no</b><b> </b><b>two days</b><b> </b><b>are ever the same, but a typical day will</b><b> </b><b>most likely include</b><b> </b><b>the following responsibilities:</b></p></div><div><ul><li><p>
Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.</p></li></ul></div><div><ul><li><p>
Ensures every team member understands, is trained, and consistently delivers on Target&rsquo;s guest experience commitments and consistent operations.</p></li></ul></div><div><ul><li><p>
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.</p></li></ul></div><div><ul><li><p>
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.</p></li></ul></div><div><ul><li><p>
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.</p></li></ul></div></div><div><div><ul><li><p>
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.</p></li></ul></div><div><ul><li><p>
Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.</p></li></ul></div><div><ul><li><p>
Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.</p></li></ul></div><div><ul><li><p>
Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.</p></li></ul></div><div><ul><li><p>
With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.</p></li></ul></div><div><ul><li><p>
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.</p></li></ul></div><div><ul><li><p>
With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.</p></li></ul></div><div><ul><li><p>
Quickly respond to any concerns with guests&rsquo; shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.</p></li></ul></div><div><ul><li><p>
Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.</p></li></ul></div><div><ul><li><p>
Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.</p></li></ul></div><div><ul><li><p>
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.</p></li></ul></div><div><ul><li><p>
Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.</p></li></ul></div><div><ul><li><p>
Model the execution of physical security processes in order to enhance the instore security culture.</p></li></ul></div><div><ul><li><p>
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices</p></li></ul></div><div><ul><li><p>
If applicable, as a key carrier, follow all safe and secure training and processes.</p></li></ul></div><div><ul><li><p>
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs</p></li></ul></div><div><ul><li><p>
Address all store emergency and compliance needs.</p></li></ul></div><div><ul><li><p>
All other duties based on business needs.</p></li></ul></div></div><p></p><div><div><p><b><br>
WHAT WE ARE LOOKING FOR</b></p></div><p></p><div><p><b><br>
This m</b><b>ay</b><b> </b><b>be the right job for you if:</b></p></div><div><ul><li><p>
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.</p></li></ul></div><div><ul><li><p>
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.</p></li></ul></div><div><ul><li><p>
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).</p></li></ul></div><p></p><div><p><b><br>
The good news is</b><b> </b><b>that we have some amazing training that will help teach you everything you need to know to be a</b><b> </b><b>Service and Engagement</b><b> </b><b>Team</b><b> </b><b>Lead</b><b>er</b><b>.</b><b> </b><b>But</b><b>,</b><b> </b><b>there are a few skills you should have from the get-go:</b></p></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
Must be at least 18 years of age or older</p></li></ul></div><div><ul><li><p>
Previous retail experience preferred, but not required</p></li></ul></div><div><ul><li><p>
Lead and hold others accountable</p></li></ul></div><div><ul><li><p>
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed</p></li></ul></div><div><ul><li><p>
Work independently and as part of a team</p></li></ul></div><div><ul><li><p>
Manage workload and prioritize tasks independently and with a team</p></li></ul></div><div><ul><li><p>
Welcoming and helpful attitude toward all guests and other team members</p></li></ul></div><div><ul><li><p>
Effective communication skills</p></li></ul></div><div><ul><li><p>
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes</p></li></ul></div></div><p></p><div><div><p><b><br>
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</b></p></div><div><ul><li><p>
Access all areas of the building to respond to guest or team member issues</p></li></ul></div><div><ul><li><p>
Interpret instructions, reports and information</p></li></ul></div><div><ul><li><p>
Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed</p></li></ul></div><div><ul><li><p>
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others</p></li></ul></div><div><ul><li><p>
Climb up and down ladders as needed</p></li></ul></div><div><ul><li><p>
Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary</p></li></ul></div><div><ul><li><p>
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed</p></li></ul></div><div><ul><li><p>
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</p></li></ul></div></div></div></div><p></p><p><b><br>
Benefits Eligibility</b></p>
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener informaci&oacute;n sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p></p><p><b>
Americans with Disabilities Act (ADA)</b></p><p></p><p>
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</p></div><p></p>

Service & Engagement Team Leader

Eathai restaurant

<p>We are looking for an experienced <b>Restaurant Supervisor cum Team Leader</b> with <b>Bahrain restaurant experience</b> to oversee daily operations, lead the service team, and maintain high standards of customer service and operational efficiency.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise daily restaurant floor operations and service flow</li><li>Lead, motivate, and manage waiters, cashiers, and bar staff</li><li>Ensure excellent guest service and customer satisfaction</li><li>Monitor staff attendance, grooming, and performance</li><li>Handle customer complaints professionally and efficiently</li><li>Coordinate between kitchen and service teams</li><li>Assist management in staff scheduling and shift supervision</li><li>Ensure hygiene, food safety, and company standards are followed</li><li>Support training of new staff members</li><li>Monitor smooth opening and closing operations</li></ul><p><b>Requirements</b></p><ul><li>Previous <b>Restaurant Supervisor / Team Leader experience in Bahrain</b> (mandatory)</li><li>Strong leadership and team management skills</li><li>Good understanding of restaurant operations and service standards</li><li>Ability to manage busy service periods</li><li>Good communication skills in English</li><li>Problem-solving and decision-making ability</li><li>Must be <b>locally available in Bahrain</b></li><li><b>Immediate joining preferred</b></li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in casual dining or fast-paced restaurant</li><li>Knowledge of POS systems and reporting</li><li>Strong customer service background</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Restaurant Supervisor cum Team Leader (Bahrain Experience Required)

Starlink Qatar

<div>
 <p>
  The
  <strong>
   Bilingual Team Leader
  </strong>
  will be responsible for overseeing the daily operations and performance of customer service teams across multiple retail and service projects. This role involves managing a team of bilingual agents to ensure high productivity, quality of service, and adherence to established KPIs. The Team Leader acts as the bridge between management and the frontline, driving excellence in both
  <strong>
   Arabic and English
  </strong>
  communications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountability &amp; Responsibilities of Role:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Performance Management:
   </strong>
   Monitor real-time service levels and team performance to ensure all KPIs (AHT, CSAT, NPS, and FCR) are consistently met or exceeded.
  </li>
  <li>
   <strong>
    Quality Assurance:
   </strong>
   Conduct monthly call monitoring and evaluations. Provide constructive feedback and coaching to agents to improve communication skills and technical accuracy.
  </li>
  <li>
   <strong>
    Team Leadership:
   </strong>
   Lead, motivate, and mentor a team of bilingual agents. Handle escalated customer issues that require senior-level intervention.
  </li>
  <li>
   <strong>
    Operational Reporting:
   </strong>
   Prepare and present daily, weekly, and monthly performance reports for management, highlighting trends and areas for improvement.
  </li>
  <li>
   <strong>
    Roster &amp; Attendance:
   </strong>
   Manage team schedules, attendance, and shift rotations to ensure optimal staffing levels at all times.
  </li>
  <li>
   <strong>
    Process Improvement:
   </strong>
   Identify bottlenecks in the workflow and suggest process enhancements to improve the overall customer journey and agent efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Requirements:
  </strong>
 </p>
 <p>
  <strong>
   Education Background:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Business Administration
   </strong>
   ,
   <strong>
    Communications
   </strong>
   , or a related field.
  </li>
 </ul>
 <p>
  <strong>
   Work Experience:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Language Proficiency:
   </strong>
   Full professional fluency in
   <strong>
    Arabic and English
   </strong>
   (verbal and written).
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Minimum 3&ndash;5 years in a call center environment.
  </li>
  <li>
   <strong>
    Leadership Skills:
   </strong>
   Proven ability to manage a team, resolve conflicts, and drive engagement.
  </li>
  <li>
   <strong>
    Analytical Ability:
   </strong>
   Strong skills in data analysis and reporting; proficient in Excel and call center management software (CMS).
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   Exceptional interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
  </li>
  <li>
   <strong>
    Problem-Solving:
   </strong>
   Ability to think on your feet and make quick, informed decisions in a high-pressure environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Environment &amp; Schedule:
  </strong>
 </p>
 <ul>
  <li>
   Hybrid/Remote options available based on location.
  </li>
  <li>
   Rotational shifts including weekends or holidays, as needed.
  </li>
  <li>
   Ability to manage multiple projects/processes simultaneously.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Networking &amp; Influencing Collaboratively:
   </strong>
   Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
  </li>
  <li>
   <strong>
    Delivering Results &amp; Fostering Ownership:
   </strong>
   Drive for improving business results and attaining higher levels of performance.
  </li>
  <li>
   <strong>
    Building Customer Value:
   </strong>
   Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
  </li>
 </ul>
</div>


Team Leader (Bilingual)

The Mental Health Association in NJ, Inc.

<p><b>Job Summary</b></p><p>The <b>Community Ambassador Team Leader </b>is responsible for oversight and effective implementation of programs sponsored by Ambassadors 4 Mental Health Access (A4MHA). This role is responsible for coordinating communication and facilitating the sharing of resources and program updates among A4MHA Liaisons. The Team Leader also manages the collection, analysis, and reporting of both qualitative and quantitative data related to program performance and impact.</p><p><i><b>This is a two-year grant funded position, 24 hours a week</b></i></p><p><i>(potential opportunity to expand to 35 hour a week position in future) </i></p><p><b>Principal Duties and Responsibilities</b></p><p>1. Daily oversight of the A4MHA initiative.</p><p>2. Provide technical assistance, guidance, and support to A4MHA Ambassadors and Liaison.</p><p>3. Support the coordination of a Community Impact Board.</p><p>4. Ensure that the principles of a wellness and recovery-based service system are understood and modeled by all staff and promoted to the entire community.</p><p>5. Additionally, these principles must be incorporated in the delivery of all A4MHA workshops, classes, and activities.</p><p>6. Must possess an ability to interact with difficult and disruptive service participants in a calm and empathetic manner to ensure the safety of the individual as well as the other group/activities members (customer service/ boundaries/empathy).</p><p>7. Work with management team to establish policies and procedures that promote wellness principles and embrace diversity and cultural awareness.</p><p>8. Maintain strong relationships with community, partners and wellness consumer resources.</p><p>9. Develops and maintains professional relationships with community stakeholders and providers to ensure program visibility and cooperative coordination of service delivery.</p><p>10. Implement, monitor &amp; maintain A4MHA data. Including monthly technical assistance calls with the funder.</p><p>11. Coordinate all technical aspects of A4MHA service coordination (Microsoft teams/excel/word/PowerPoint, Canva, Zoom, Survey Monkey, Constant Contact, Go-Mo, Facebook, Instagram, TikTok etc.)</p><p>12. Possess the ability to collect, input into the computer and maintain pertinent data, develop reports and take an active part in development of quality improvement plans.</p><p>13. Provide educational opportunities for A4MHA Ambassadors to expand knowledge of all wellness and evidence-based modalities utilized as part of the A4MHA.</p><p>14. Must be able to follow agency policy and procedures, maintain structure for A4MHA program staff and follow policy and procedure.</p><p>15. Follow budget guidelines, submit all paperwork and receipts, and adhere to policies in relation to all fiscal matters related to the program.</p><p>16. Performs other related duties which may be requested by supervisor.</p><p><b>Successful Candidates will have:</b></p><p><b>&middot;Must be a resident of Pleasantville or Atlantic City. </b></p><p>&middot; Effective communication and interpersonal skills (patient, assertive, flexibility, empathetic, task oriented).</p><p>&middot; Ability to oversee liaison and program operations.</p><p>&middot; Ability to accept supervision and follow all directives.</p><p>&middot; Must have strong technical skills &amp; ability to learn several computer programs fast.</p><p>&middot; NJ Driver's License in good standing and a vehicle in good operating condition.</p><p>&middot; Must have strong internet access &amp; technology for remote working.</p><p>&middot; Must have good time management skills.</p><p>&middot; Ability to work collaboratively with others within and outside the agency.</p><p>&middot; Job may require evening and weekend hours.</p><p>&middot; Have extensive experience in mental health services, with working knowledge of community organization.</p><p>&middot; Background in working with mental health consumers and volunteers.</p><p>&middot; Experience with data collection and analysis.</p><p><i><b>Salary Range $21-$24/hour</b></i></p><p>MHANJ is an Equal Opportunity Employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our agency.</p><p><b>About Ambassadors 4 Mental Health Access </b></p><p>The Mental Health Association in Atlantic County (MHA) proposes to establish a network of <i>Ambassadors 4 Mental Health Access</i> to engage directly with marginalized communities, providing culturally competent education, resource navigation, and peer support. By utilizing community leaders from business, faith based, civic, and cultural organizations, we aim to:</p><p>&middot; Build trust</p><p>&middot; Reduce stigma</p><p>&middot; Navigate systemic barriers that prevent people from seeking/receiving care</p><p><i>The Ambassadors 4 Mental Health Access (A4MHA) </i>model builds on the principles of several successful models in use across the US, by training everyday citizens who are natural leaders, those known in their neighborhoods as trusted sources of guidance, compassion, and connection. These <i>community beacons</i> act as living libraries of local knowledge and serve as trusted guides for their peers. Through training and support, ambassadors are empowered to identify and refer to vulnerable at-risk individuals who live independently but may be silently struggling. These are often marginalized adults with limited or no support systems, whose emotional, mental health or physical challenges place them at serious risk of isolation or losing their independence.</p><p>The genius of the <i>A4MHA</i> model lies in its simplicity: ambassadors are not expected to act as counselors or social workers, nor are they asked to alter their everyday responsibilities. Instead, they are trained to recognize <i>warning signs</i>&mdash;subtle or visible red flags such as expressed conversations, illness, confusion, poor hygiene, isolation, or sudden changes in behavior&mdash;that may indicate an individual is struggling. Once identified, <i>A4MHA</i> will work with MHA Community Impact Zone (CIZ) liaison and team leader to refer the individual to the appropriate service providers for support, evaluation, treatment and follow-up.</p><p>Our ambassadors will serve as non-traditional referral sources&mdash;individuals who interact with vulnerable populations during their everyday lives. These may include barbers, postal workers, bodega owners, faith or civic group volunteers, bank tellers, or concerned neighbors. Through targeted training, ambassadors learn to:</p><p>&middot; Recognize early warning signs that someone may need help</p><p>&middot; Communicate their observations to MHA&rsquo;s CIZ liaison who then discusses with them and follows up with appropriate resources to ensure referral and linkage to support those who they identify as need assistance.</p><p>This community-based approach expands the safety net for vulnerable individuals by engaging the people who are already part of their daily environment. By doing so, it empowers the entire community to play an active role in promoting wellness, independence, and dignity.</p><p>Job Type: Part-time</p><p>Pay: $21.00 - $24.00 per hour</p><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Community Ambassador Team Leader

<div>The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00<p></p><p>
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.</p><p></p><div><div><div><div><p><b>
ALL ABOUT TARGET</b></p></div><div><p>
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.</p></div><p></p><div><p><b><br>
ALL ABOUT</b><b> </b><b>BEAUTY</b></p></div><div><p>
The Beauty team in Core and Ulta Beauty at Target is passionate about Beauty, brings the energy of Beauty to life with compelling in-store recommendations and enabling our guests to make quick and easy self-discoveries. They are welcoming and helpful in meeting guests&rsquo; needs on the sales floor and have resources to provide assistance with color matching, skin care regimen, hair care, and building the basket to drive top line sales, as well as introducing them to rewards programs.</p></div><p></p><div><p><b><br>
At Target</b><b>,</b><b> </b><b>we believe in our leaders having meaningful experiences that help them build and develop skills f</b><b>or a career. The role of a Beauty</b><b> </b><b>Team Leader can provide you with the skills and experience</b><b>s</b><b> </b><b>of:</b></p></div><div><ul><li><p>
Guest service fundamentals and experience building a guest-first culture on your team, including consultations, personalized shopping techniques and selling tactics</p></li></ul></div><div><ul><li><p>
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies</p></li></ul></div><div><ul><li><p>
Planning department(s) daily/weekly workload to support business priorities and deliver on sales goals</p></li></ul></div><div><ul><li><p>
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent</p></li></ul></div><p></p><div><p><b><br>
As</b><b> </b><b>a Beauty</b><b> </b><b>Team Leader,</b><b> </b><b>no two days</b><b> </b><b>are ever the same, but a typical day</b><b> </b><b>most likely</b><b> </b><b>will</b><b> </b><b>include the following responsibilities:</b></p></div><div><ul><li><p>
Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.</p></li></ul></div><div><ul><li><p>
Ensures every team member understands, is trained, and consistently delivers on Target&rsquo;s guest experience commitments and consistent operations.</p></li></ul></div><div><ul><li><p>
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.</p></li></ul></div><div><ul><li><p>
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.</p></li></ul></div><div><ul><li><p>
Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing workload, changes to salesfloor merchandise displays, events and promotions.</p></li></ul></div></div><div><div><ul><li><p>
Understand elevated service standards in Ulta Beauty at Target, and partner with Ulta Beauty field leaders to model and maintain expectations.</p></li></ul></div><div><ul><li><p>
Model and instill in your team behaviors around guest engagement, balancing task and service, promoting loyalty programs, and driving sales.</p></li></ul></div><div><ul><li><p>
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.</p></li></ul></div><div><ul><li><p>
Lead a team that provides a seamless experience for guests navigating between Ulta Beauty and Core beauty.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.</p></li></ul></div><div><ul><li><p>
Support your direct leader to develop a team of consultants who are knowledgeable and passionate about Beauty by staying current on brands, trends and promotions, and hold them accountable to expectations.</p></li></ul></div><div><ul><li><p>
Evaluate and recommend candidates for open positions and develop a guest-centric team.</p></li></ul></div><div><ul><li><p>
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.</p></li></ul></div><div><ul><li><p>
Always demonstrate a culture of ethical conduct, safety and compliance; hold the team accountable to work in the same way.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.</p></li></ul></div><div><ul><li><p>
Model the execution of physical security processes in order to enhance the instore security culture.</p></li></ul></div><div><ul><li><p>
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.</p></li></ul></div><div><ul><li><p>
If applicable, as a key carrier, follow all safe and secure training and processes.</p></li></ul></div><div><ul><li><p>
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs</p></li></ul></div><div><ul><li><p>
Participate in team hiring and onboarding processes.</p></li></ul></div><div><ul><li><p>
Address all store emergency and compliance needs.</p></li></ul></div><div><ul><li><p>
All other duties based on business needs.</p></li></ul></div><p></p><div><p><b><br>
WHAT WE ARE LOOKING FOR</b></p></div></div><p></p><div><div><p><b><br>
This m</b><b>ay</b><b> </b><b>be the right job for you if:</b></p></div><div><ul><li><p>
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.</p></li></ul></div><div><ul><li><p>
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.</p></li></ul></div><div><ul><li><p>
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).</p></li></ul></div><p></p><div><p><b><br>
The</b><b> </b><b>good news is that we have some amazing training that will help teach you everything you need to know to be a</b><b> </b><b>Beauty</b><b> </b><b>Lead.</b><b> </b><b>But</b><b>,</b><b> </b><b>there are</b><b> </b><b>a few</b><b> </b><b>things</b><b> </b><b>you</b><b> </b><b>need</b><b> </b><b>from the get-go:</b></p></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
Age 18 years of age or older</p></li></ul></div><div><ul><li><p>
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes</p></li></ul></div><div><ul><li><p>
Previous retail experience preferred, but not required</p></li></ul></div><div><ul><li><p>
Lead and hold others accountable</p></li></ul></div><div><ul><li><p>
Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed work independently and as part of a team</p></li></ul></div><div><ul><li><p>
Manage workload and prioritize tasks independently</p></li></ul></div><div><ul><li><p>
Welcoming and helpful attitude toward all guests and other team members</p></li></ul></div><div><ul><li><p>
Effective communication skills</p></li></ul></div><p></p><div><p><b><br>
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics</b><b> </b><b>that</b><b> </b><b>we expect:</b></p></div><p></p><div><ul><li><p><br>
Access all areas of the building to respond to guest or team member issues</p></li></ul></div><div><ul><li><p>
Interpret instructions, reports and information</p></li></ul></div></div><div><div><ul><li><p>
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.</p></li></ul></div><div><ul><li><p>
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)</p></li></ul></div><div><ul><li><p>
Accurately handle cash register operations, as needed</p></li></ul></div><div><ul><li><p>
Climb up and down ladders as needed</p></li></ul></div><div><ul><li><p>
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others</p></li></ul></div><div><ul><li><p>
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary</p></li></ul></div></div></div></div><p></p><p><b><br>
Benefits Eligibility</b></p>
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener informaci&oacute;n sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p></p><p><b>
Americans with Disabilities Act (ADA)</b></p><p></p><p>
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</p></div><p></p>

Beauty Team Leader

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