service team leader

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><p>
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p><b>
Job Function:
</b></p>Customer Management<p><b>
Job Sub Function:
</b></p>Non-Technical Customer Service<p><b>
Job Category:</b></p>
People Leader<p><b>
All Job Posting Locations:</b></p>
Istanbul, Turkey<p><b>
Job Description:</b></p><p><b>
About Vision</b></p><p>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.</p><p>
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.</p><p>
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><p><b>
</b></p><p><b>We are searching for the best talent for Vision Customer Service Team Leader </b>in<b> Istanbul, Turkey.</b></p><p><b>
Job Purpose</b></p><p>
To lead, motivate and monitor the team to ensure optimum performance. To lead and develop the Vision Customer Services team to exceed Customer Service KPIs, driving continuous process improvement and delivering key strategic initiatives. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience. The Team Lead provides elevated leadership support by influencing cross-functional partners, guiding process enhancements, and ensuring the team operates at the highest standard to support Johnson &amp; Johnson Vision&rsquo;s commercial strategy.</p><p><b>
The responsibilities &amp; Impact you will have:</b></p><ul><li>
Motivate and mentor a team to meet/exceed performance targets, goals and objectives and service level agreements.</li><li>
Ensure effective, proactive and timely communication to all internal and external partners of customer service-related issues.</li><li>
Proactively engage with the commercial teams within each market, with view to ensuring ongoing collaboration/alignment between Supply Chain and Commercial</li><li>
Shape and deliver key strategic projects within markets, including order automation, touchless ordering with a view towards driving change and efficiencies.</li><li>
Shape overall customer service experience, through continuous alignment with markets, customers, and the business. In this way continue to both lead and motivate change to support evolving customer expectations.</li><li>
Drive and innovative and collaborative culture across markets, with a commitment to delivering an outstanding quality of customer service</li><li>
Deliver results through aligning with Safety and Quality regulations, trough ensuring teams are fully trained and adhering to all procedures.</li><li>
Liaise with Distribution, Warehouse and Transportation management to develop service improvements and issue resolution.</li><li>
Coach and develop a strong leadership-based team across markets who have ability to manage the day-to-day activities.</li><li>
Act as back-up support to team leaders within the region and the Customer Service Managers</li></ul><p><b>
Experience, skills &amp; proficiencies required:</b></p><p>
Essential:</p><ul><li><p>
Experience within a Customer Service environment, within a regulated industry.</p></li><li><p>
Fluency in Turkish and English, written and verbal.</p></li><li><p>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment</p></li><li><p>
High degree of customer focus</p></li><li><p>
Proactive and creative approach to problem-solving and complaint handling/escalation</p></li><li><p>
Ability to effectively balance cross-functional stakeholder needs</p></li><li><p>
Exceptional time management</p></li><li><p>
Self-motivated, accustomed to a high degree of responsibility</p></li><li><p>
Excellent computer skills and proficiency in Microsoft Office</p></li><li><p>
Effective Communication skills in both written and verbal</p></li><li><p>
Able to work well under pressure and in a fast-paced environment</p></li><li><p>
Ability to adapt / prioritize and manage team and personal workload</p></li></ul><p>
Desirable:</p><ul><li><p>
Proficiency in SAP; automated order entry (EDI/FTP)</p></li><li><p>
Contact center leadership experience</p></li><li><p>
Background in a Supply Chain environment</p></li><li><p>
Understanding of business strategy and specifics of the country</p></li></ul><p><b>
Leadership Behaviors Required</b></p><ul><li><p><b>
LIVE OUR CREDO:</b> Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance &amp; ethics and ensures everyday actions contribute to Our Purpose</p></li><li><p><b>
CONNECT:</b> Builds internal and external relationships based on respect, collaborates openly across boundaries and acts as a team player.</p></li><li><p><b>
SHAPE:</b> Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.</p></li><li><p><b>
Grow:</b> Develops self and others to reach their goals, engages in open &amp; honest conversations and Drives performance by managing energy and taking ownership for outcomes.</p></li></ul><p><b>
What type of mark will YOU make?
</b></p><p>By joining Johnson &amp; Johnson you will find boundless opportunities to craft your path &amp; amplify your impact inside &amp; outside our walls. And with our commitment to be the world&rsquo;s healthiest workforce you can strengthen your body as well and your mind. When you work with us you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there&rsquo;s no end to the lasting impact we can make together. And that changes everything.</p><p><b>
What&rsquo;s in it for YOU?
</b></p><p>It&rsquo;s vital to us that you feel you can bring your whole self to work; at J&amp;J we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include online Digital GP, private healthcare, Retail Vouchers, Discounted &amp; Subsidized Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility program.</p><p><b>
Required Skills:
</b></p><p><b>Preferred Skills:</b></p>
Coaching, Communication, Continuous Improvement, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Omni-Channel Support, Process Oriented, Self-Service Tools, Service Excellence, Service Request Management, Standard Operating Procedure (SOP)</div>

Vision Customer Service Team Leader

Target

<div>The starting pay range for this position per hour is $25.00 - $27.00. The full pay range for this position per hour is $25.00 - $42.50<p></p><p>
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.</p><p></p><div><div><div><div><p><b>
ALL ABOUT TARGET</b></p></div><div><p>
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.</p></div><p></p><div><p><b><br>
ALL ABOUT FOOD &amp; BEVERAGE</b></p></div><div><p>
The Food &amp; Beverage team enables a consistent experience for our guests by ensuring the product is fresh, in stock, available and accurately priced and signed on the sales floor. They are experts in operations, process and efficiency. This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food &amp; Beverage areas of the store.</p></div><p></p><div><p><b><br>
At Target</b><b>,</b><b> </b><b>we believe in our</b><b> </b><b>leaders</b><b> </b><b>having meaningful experiences that help them build and develop skills for a career. The role of a Food Service Team Leader can provide you with the skills and experience of:</b></p></div><div><ul><li><p>
Guest service fundamentals and experience building a guest-first and freshness culture on your team</p></li></ul></div><div><ul><li><p>
Food &amp; Beverage business fundamentals: department sales trends, freshness, food safety and quality, inventory management, guest shopping patterns and pricing and promotions strategies</p></li></ul></div><div><ul><li><p>
Planning department(s) daily/weekly workload to support business priorities and deliver sales</p></li></ul></div><div><ul><li><p>
Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent.</p></li></ul></div><p></p><div><p><b><br>
As a</b><b> </b><b>Food Service</b><b> </b><b>Team</b><b> </b><b>Lead</b><b>er</b><b>, no two days</b><b> </b><b>are ever the same, but a typical</b><b> </b><b>day</b><b> </b><b>most</b><b> </b><b>likely</b><b> </b><b>will</b><b> </b><b>include the following responsibilities:</b></p></div><div><ul><li><p>
Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.</p></li></ul></div><div><ul><li><p>
Ensures every team member understands, is trained, and consistently delivers on Target&rsquo;s guest experience commitments and consistent operations.</p></li></ul></div><div><ul><li><p>
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.</p></li></ul></div><div><ul><li><p>
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.</p></li></ul></div><div><ul><li><p>
Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement, including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.</p></li></ul></div><div><ul><li><p>
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.</p></li></ul></div></div><div><div><ul><li><p>
Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels with guidance from your direct leader.</p></li></ul></div><div><ul><li><p>
Walk Food &amp; Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up.</p></li></ul></div><div><ul><li><p>
Follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target&rsquo;s policies and procedures.</p></li></ul></div><div><ul><li><p>
Validate and follow-up on team members&rsquo; progress against department checklists and routines.</p></li></ul></div><div><ul><li><p>
Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable).</p></li></ul></div><div><ul><li><p>
Ensure accurate in-stocks by placing store-initiated orders according to best practices.</p></li></ul></div><div><ul><li><p>
Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.</p></li></ul></div><div><ul><li><p>
Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently.</p></li></ul></div><div><ul><li><p>
Remain up-to-date on relevant trends and products to educate team members.</p></li></ul></div><div><ul><li><p>
Participate in team hiring and onboarding processes.</p></li></ul></div><div><ul><li><p>
At direction of your direct leader, establish clear goals and expectations and hold team members accountable to expectations.</p></li></ul></div><div><ul><li><p>
In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications.</p></li></ul></div><div><ul><li><p>
Demonstrate a culture of ethical conduct, safety and compliance; lead your team to work in the same way and hold others accountable to this commitment.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.</p></li></ul></div><div><ul><li><p>
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching and team interactions.</p></li></ul></div><div><ul><li><p>
Model the execution of physical security processes in order to enhance the instore security culture.</p></li></ul></div><div><ul><li><p>
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.</p></li></ul></div><div><ul><li><p>
If applicable, as a key carrier, follow all safe and secure training and processes.</p></li></ul></div><div><ul><li><p>
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs</p></li></ul></div></div><div><div><ul><li><p>
Address all store emergency and compliance needs.</p></li></ul></div><div><ul><li><p>
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws.</p></li></ul></div><div><ul><li><p>
All other duties based on business needs,</p></li></ul></div><p></p><div><p><b><br>
WHAT WE ARE LOOKING FOR</b></p></div><p></p><div><p><b><br>
This may be the right job for you if:</b></p></div><div><ul><li><p>
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.</p></li></ul></div><div><ul><li><p>
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.</p></li></ul></div><div><ul><li><p>
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).</p></li></ul></div><p></p><div><p><b><br>
The good news is that we have some amazing training that will help teach you everything you need to know to be a</b><b> </b><b>Food Servi</b><b>c</b><b>e</b><b> </b><b>Team Leader.</b><b> </b><b>But</b><b>,</b><b> </b><b>there are a few</b><b> </b><b>things</b><b> </b><b>you</b><b> </b><b>need</b><b> </b><b>from the get-go:</b></p></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
Must be at least 18 years of age or older</p></li></ul></div><div><ul><li><p>
Previous retail experience preferred, but not required</p></li></ul></div><div><ul><li><p>
Strong interest and knowledge of the food service business</p></li></ul></div><div><ul><li><p>
Lead and hold others accountable</p></li></ul></div><div><ul><li><p>
Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed</p></li></ul></div><div><ul><li><p>
Work independently and as part of a team</p></li></ul></div></div><div><div><ul><li><p>
Manage workload and prioritize tasks independently</p></li></ul></div><div><ul><li><p>
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes</p></li></ul></div><div><ul><li><p>
Welcoming and helpful attitude toward all guests and other team members</p></li></ul></div><div><ul><li><p>
Effective communication skills</p></li></ul></div><p></p><div><p><b><br>
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</b></p></div><div><ul><li><p>
Access all areas of the building to respond to guest or team member issues.</p></li></ul></div><div><ul><li><p>
Interpret instructions, reports and information.</p></li></ul></div><div><ul><li><p>
Accurately handle cash register operations as needed.</p></li></ul></div><div><ul><li><p>
Climb up and down ladders if needed.</p></li></ul></div><div><ul><li><p>
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.</p></li></ul></div><div><ul><li><p>
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary</p></li></ul></div><div><ul><li><p>
Ability to work in environments that will include refrigeration and freezer temperatures and conditions; where common allergens may also be handled or present.</p></li></ul></div><div><ul><li><p>
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-Ups, carryout, etc.</p></li></ul></div><div><ul><li><p>
Ability to remain mobile for the duration of a scheduled shifts (shift length may vary)</p></li></ul></div></div></div></div><p></p><p><b><br>
Benefits Eligibility</b></p>
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener informaci&oacute;n sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p></p><p><b>
Americans with Disabilities Act (ADA)</b></p><p></p><p>
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</p></div><p></p>

Food Service Team Leader (Starbucks Team Leader)

<div>The starting pay range for this position per hour is $22.00 - $24.00. The full pay range for this position per hour is $22.00 - $37.40<p></p><p>
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.</p><p></p><div><div><div><div><p><b>
ALL ABOUT TARGET</b></p></div><div><p>
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.</p></div><p></p><div><p><b><br>
ALL ABOUT SERVICE &amp; ENGAGEMENT</b></p></div><div><p>
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</p></div><p></p><div><p><b><br>
At Target</b><b>,</b><b> </b><b>we believe in our</b><b> </b><b>leaders</b><b> </b><b>having meaningful experiences that help them build and develop skills for a</b><b> </b><b>career. The role of a Service and</b><b> </b><b>Engagement Team Leader can provide you with the</b><b> </b><b>skills and experience of</b><b>:</b></p></div><div><ul><li><p>
Guest service fundamentals and experience building a guest-first culture and driving loyalty programs</p></li></ul></div><div><ul><li><p>
Guest engagement, problem solving and resolution</p></li></ul></div><div><ul><li><p>
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies</p></li></ul></div><div><ul><li><p>
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals</p></li></ul></div><div><ul><li><p>
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent</p></li></ul></div><p></p><div><p><b><br>
As a</b><b> </b><b>Service and Engagement Team Leader, no</b><b> </b><b>two days</b><b> </b><b>are ever the same, but a typical day will</b><b> </b><b>most likely include</b><b> </b><b>the following responsibilities:</b></p></div><div><ul><li><p>
Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.</p></li></ul></div><div><ul><li><p>
Ensures every team member understands, is trained, and consistently delivers on Target&rsquo;s guest experience commitments and consistent operations.</p></li></ul></div><div><ul><li><p>
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.</p></li></ul></div><div><ul><li><p>
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.</p></li></ul></div><div><ul><li><p>
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.</p></li></ul></div></div><div><div><ul><li><p>
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.</p></li></ul></div><div><ul><li><p>
Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.</p></li></ul></div><div><ul><li><p>
Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.</p></li></ul></div><div><ul><li><p>
Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.</p></li></ul></div><div><ul><li><p>
With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.</p></li></ul></div><div><ul><li><p>
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.</p></li></ul></div><div><ul><li><p>
With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.</p></li></ul></div><div><ul><li><p>
Quickly respond to any concerns with guests&rsquo; shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.</p></li></ul></div><div><ul><li><p>
Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.</p></li></ul></div><div><ul><li><p>
Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.</p></li></ul></div><div><ul><li><p>
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.</p></li></ul></div><div><ul><li><p>
Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.</p></li></ul></div><div><ul><li><p>
Model the execution of physical security processes in order to enhance the instore security culture.</p></li></ul></div><div><ul><li><p>
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices</p></li></ul></div><div><ul><li><p>
If applicable, as a key carrier, follow all safe and secure training and processes.</p></li></ul></div><div><ul><li><p>
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs</p></li></ul></div><div><ul><li><p>
Address all store emergency and compliance needs.</p></li></ul></div><div><ul><li><p>
All other duties based on business needs.</p></li></ul></div></div><p></p><div><div><p><b><br>
WHAT WE ARE LOOKING FOR</b></p></div><p></p><div><p><b><br>
This m</b><b>ay</b><b> </b><b>be the right job for you if:</b></p></div><div><ul><li><p>
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.</p></li></ul></div><div><ul><li><p>
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.</p></li></ul></div><div><ul><li><p>
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).</p></li></ul></div><p></p><div><p><b><br>
The good news is</b><b> </b><b>that we have some amazing training that will help teach you everything you need to know to be a</b><b> </b><b>Service and Engagement</b><b> </b><b>Team</b><b> </b><b>Lead</b><b>er</b><b>.</b><b> </b><b>But</b><b>,</b><b> </b><b>there are a few skills you should have from the get-go:</b></p></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
Must be at least 18 years of age or older</p></li></ul></div><div><ul><li><p>
Previous retail experience preferred, but not required</p></li></ul></div><div><ul><li><p>
Lead and hold others accountable</p></li></ul></div><div><ul><li><p>
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed</p></li></ul></div><div><ul><li><p>
Work independently and as part of a team</p></li></ul></div><div><ul><li><p>
Manage workload and prioritize tasks independently and with a team</p></li></ul></div><div><ul><li><p>
Welcoming and helpful attitude toward all guests and other team members</p></li></ul></div><div><ul><li><p>
Effective communication skills</p></li></ul></div><div><ul><li><p>
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes</p></li></ul></div></div><p></p><div><div><p><b><br>
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</b></p></div><div><ul><li><p>
Access all areas of the building to respond to guest or team member issues</p></li></ul></div><div><ul><li><p>
Interpret instructions, reports and information</p></li></ul></div><div><ul><li><p>
Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed</p></li></ul></div><div><ul><li><p>
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others</p></li></ul></div><div><ul><li><p>
Climb up and down ladders as needed</p></li></ul></div><div><ul><li><p>
Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary</p></li></ul></div><div><ul><li><p>
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed</p></li></ul></div><div><ul><li><p>
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</p></li></ul></div></div></div></div><p></p><p><b><br>
Benefits Eligibility</b></p>
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener informaci&oacute;n sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p></p><p><b>
Americans with Disabilities Act (ADA)</b></p><p></p><p>
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</p></div><p></p>

Service & Engagement Team Leader

<div>The starting pay range for this position per hour is $20.50 - $22.50. The full pay range for this position per hour is $20.50 - $34.85<p></p><p>
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.</p><p></p><div><div><p><b>
ALL ABOUT TARGET</b></p></div><div><p>
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.</p></div><p></p><div><p><b><br>
ALL ABOUT SERVICE &amp; ENGAGEMENT</b></p></div><div><p>
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</p></div><p></p><div><p><b><br>
At Target</b><b>,</b><b> we believe in our </b><b>leaders</b><b> having meaningful experiences that help them build and develop skills for a</b><b> career. The role of a Service and</b><b> Engagement Team Leader can provide you with the</b><b> skills and experience of</b><b>:</b></p></div><div><ul><li><p>
Guest service fundamentals, experience building a guest first team culture and driving loyalty programs</p></li></ul></div><div><ul><li><p>
Guest engagement; problem solving and resolution</p></li></ul></div><div><ul><li><p>
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies</p></li></ul></div><div><ul><li><p>
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals</p></li></ul></div><div><ul><li><p>
Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent</p></li></ul></div><p></p><div><p><b><br>
As a </b><b>Service and Engagement Team Leader, no </b><b>two days</b><b> are ever the same, but a typical day will </b><b>most likely include</b><b> the following responsibilities:</b></p></div><div><ul><li><p>
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.</p></li></ul></div><div><ul><li><p>
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.</p></li></ul></div><div><ul><li><p>
Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.</p></li></ul></div><div><ul><li><p>
Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.</p></li></ul></div></div><div><div><ul><li><p>
Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.</p></li></ul></div><div><ul><li><p>
Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.</p></li></ul></div><div><ul><li><p>
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.</p></li></ul></div><div><ul><li><p>
With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.</p></li></ul></div><div><ul><li><p>
Quickly respond to any concerns with a guests&rsquo; shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.</p></li></ul></div><div><ul><li><p>
Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.</p></li></ul></div><div><ul><li><p>
Evaluate candidates for open positions and develop a guest-centric team.</p></li></ul></div><div><ul><li><p>
Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).</p></li></ul></div><div><ul><li><p>
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.</p></li></ul></div><div><ul><li><p>
Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.</p></li></ul></div><div><ul><li><p>
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.</p></li></ul></div><div><ul><li><p>
Model creating a welcoming experience by greeting guests as you &amp; your team are completing daily tasks.</p></li></ul></div><div><ul><li><p>
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.</p></li></ul></div><div><ul><li><p>
Lead by thanking guests and let them know we&rsquo;re happy they chose to shop at Target.</p></li></ul></div><div><ul><li><p>
Model the execution of physical security processes in order to enhance the instore security culture.</p></li></ul></div><div><ul><li><p>
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices</p></li></ul></div><div><ul><li><p>
If applicable, as a key carrier, follow all safe and secure training and processes.</p></li></ul></div><div><ul><li><p>
Address all store emergency and compliance needs.</p></li></ul></div><div><ul><li><p>
All other duties based on business needs</p></li></ul></div></div><p></p><div><div><p><b><br>
WHAT WE ARE LOOKING FOR</b></p></div><p></p><div><p><b><br>
This m</b><b>ay</b><b> be the right job for you if:</b></p></div><div><ul><li><p>
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.</p></li></ul></div><div><ul><li><p>
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.</p></li></ul></div><div><ul><li><p>
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).</p></li></ul></div><p></p><div><p><b><br>
The good news is </b><b>that we have some amazing training that will help teach you everything you need to know to be a </b><b>Service and Engagement </b><b>Team </b><b>Lead</b><b>er</b><b>.</b><b> </b><b>But</b><b>,</b><b> there are a few skills you should have from the get-go:</b></p></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
Must be at least 18 years of age or older</p></li></ul></div><div><ul><li><p>
Previous retail experience preferred, but not required</p></li></ul></div><div><ul><li><p>
Lead and hold others accountable</p></li></ul></div><div><ul><li><p>
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team</p></li></ul></div><div><ul><li><p>
Manage workload and prioritize tasks independently and with a team</p></li></ul></div><div><ul><li><p>
Welcoming and helpful attitude</p></li></ul></div><div><ul><li><p>
Effective communication skills</p></li></ul></div><div><ul><li><p>
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes</p></li></ul></div><p></p><div><p><b><br>
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</b></p></div></div><div><div><ul><li><p>
Access all areas of the building to respond to guest or team member issues</p></li></ul></div><div><ul><li><p>
Interpret instructions, reports and information</p></li></ul></div><div><ul><li><p>
Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed</p></li></ul></div><div><ul><li><p>
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others</p></li></ul></div><div><ul><li><p>
Climb up and down ladders as needed
</p></li></ul></div><div><ul><li><p>Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary</p></li></ul></div><div><ul><li><p>
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed</p></li></ul></div><div><ul><li><p>
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</p></li></ul></div></div><p></p><p><b><br>
Benefits Eligibility</b></p>
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener informaci&oacute;n sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C<p></p><p><b>
Americans with Disabilities Act (ADA)</b></p><p></p><p>
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</p></div><p></p>

Royal Farms

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.</li></ul></div></li></ul><div><b>
Operations &amp; Compliance</b></div><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.</li><li>
Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.</li></ul></div></li></ul><div><b>
Food &amp; Beverage Execution</b></div><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.</li></ul></div></li></ul><p><b>
Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a more senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li></ul></div></li></ul><div><b><br>
Preferred</b></div><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.<ul><li>
Internal candidates should be employed for at least 90 days.</li></ul></li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Team Leadership:</b> Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence:</b> Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability:</b> Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Must be available to primarily work second/third shift, weekends, and holidays based on business needs.</li><li>
Must be flexible with the work schedule to assist with the changing needs of the business.</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Must maintain reliable transportation and consistent, on-time attendance.</li></ul>
Pay Range: USD $17.00 - USD $21.00 /Hr.</div>

Team Leader

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Sales</b></div><ul><li><div><ul><li>
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).</li><li>
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.</li><li>
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.</li></ul></div></li></ul><div><b>
Operations &amp; Compliance</b></div><ul><li><div><ul><li>
Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.</li><li>
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.</li><li>
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)</li><li>
Consistently follow all safety and security procedures to protect team members, customers, and company assets.</li><li>
Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.</li></ul></div></li></ul><div><b>
Food &amp; Beverage Execution</b></div><ul><li><div><ul><li>
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.</li><li>
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.</li></ul></div></li></ul><p><b>
Store Appearance &amp; Maintenance</b></p><ul><li><div><ul><li>
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)</li><li>
Maintain a clean and organized work area to ensure safe working conditions</li><li>
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Demonstrate accountability by completing assigned tasks with attention to detail.</li><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Supervises all store employees in the absence of a more senior leader.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 18 years old.</li><li>
Must have a high school diploma or GED.</li><li>
Must possess strong written, verbal, and interpersonal communication skills.</li><li>
Must possess strong supervisory and organizational skills.</li><li>
Demonstrated strong leadership skills.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li></ul></div></li></ul><div><b><br>
Preferred</b></div><ul><li><div><ul><li>
Minimum of 1 year of food service or retail management experience.<ul><li>
Internal candidates should be employed for at least 90 days.</li></ul></li><li>
A current ANSI-approved Food Safety Manager Certification.</li><li>
Demonstrated ability to encourage, inspire, and develop team members.</li><li>
Basic business math, accounting, computer, analytical, and decision-making skills.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Team Leadership:</b> Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.</li><li><b>
Operational Excellence:</b> Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.</li><li><b>
Accountability:</b> Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.</li><li>
Must be available to primarily work second/third shift, weekends, and holidays based on business needs.</li><li>
Must be flexible with the work schedule to assist with the changing needs of the business.</li><li>
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.</li><li>
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Must maintain reliable transportation and consistent, on-time attendance.</li></ul>
Pay Range: USD $14.00 - USD $19.00 /Hr.</div>

Pronoss

<p></p><div><p>The Service team Leader is responsible for the overall performance of the service department, including profitability, productivity, customer satisfaction, and team leadership. This role drives operational excellence by managing people, processes, and workflow to ensure efficient, high-quality repairs and a safe work environment.</p><ul><li>
Lead and manage Shop Foreman, Team Leaders, Service Advisors, and Technicians</li><li>
Set clear expectations and hold team accountable for performance</li><li>
Foster a high-performance, <b>&ldquo;Team of 1&rdquo; ownership culture</b></li><li>
Oversee daily shop operations and workflow</li><li>
Handle disciplinary actions and employee relations</li><li>
Own and drive department profitability</li><li>
Develop and execute plans to hit monthly and annual targets</li><li>
</li><li>Be visible and engaged on the shop floor daily</li><li>
Drive continuous improvement in people and processes</li><li>
Build a culture of discipline, safety, and results</li></ul><p>
Enforce all safety policies and procedures</p><p>
</p><ul><li>7+ years experience in heavy-duty truck/trailer service</li><li>
3+ years in a leadership/management role</li><li>
Strong financial and operational understanding</li><li>
Proven ability to lead teams and drive results</li><li>
Excellent communication and problem-solving skills</li><li>
Proficiency in shop management systems</li><li>
</li><li>Take full ownership of department performance</li><li>
Lead with urgency and accountability</li></ul></div>

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