service team leader

justclean

Job Summary:The Customer Service Team Leader is responsible for supervising and guiding a team of customer service representatives to ensure excellent service delivery, high customer satisfaction, and efficient handling of inquiries and complaints. The role involves coaching, monitoring performance, analysing service metrics, and implementing process improvements to enhance the customer experience.Key Responsibilities:<ul><li>Supervise, motivate, and support the customer service team to achieve individual and team KPIs.</li><li>Handle escalated customer issues and ensure timely and effective resolution.</li><li>Monitor daily operations and ensure consistent service quality and productivity.</li><li>Conduct regular team meetings to communicate updates, provide feedback, and promote engagement.</li><li>Evaluate team performance through call reviews, reports, and customer feedback.</li><li>Train and mentor new team members to ensure proper onboarding and skill development.</li><li>Prepare and present performance reports to management on service levels and customer satisfaction.</li><li>Identify opportunities for process improvement and contribute to the development of service policies.</li><li>Ensure compliance with company policies, service standards, and data protection regulations.</li><li>Foster a positive, customer-focused culture within the team.</li></ul>Qualifications and Skills:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in customer service, including at least 1&ndash;2 years in a supervisory or team leader role.</li><li>Strong leadership and people management skills.</li><li>Excellent communication, problem-solving, and conflict-resolution abilities.</li><li>Proficiency in CRM systems and Microsoft Office Suite.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong analytical and reporting skills.</li></ul>Job Type: Full-timePay: E&pound;12,000.00 per month

Customer Service Team Leader

Jadeer

<div><h4 class="jobSectionHeader">Key Responsibilities:</h4><ul>
<li>Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. 
</li>
<li>Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. 
</li>
<li>Analyze performance metrics to identify areas for improvement and implement proactive solutions. 
</li>
<li>Manage customer queries and complaints, ensuring swift and satisfactory resolutions. 
</li>
<li>Coordinate with other teams to streamline processes and enhance overall service delivery. 
</li>
<li>Drive initiatives aimed at improving team morale and increasing job satisfaction among members. 
</li>
<li>Stay updated on industry practices and customer service technologies. 
</li>
<li>Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</li>
</ul><h4 class="jobSectionHeader">Job Requirements:</h4><ul>
<li>Bachelor's degree in Business Administration, Communication, or a relevant field. 
</li>
<li>Proven experience of 3+ years as a Team Leader in a Contact Center environment. 
</li>
<li>Fluent or near-native proficiency in Spanish with excellent communication skills. 
</li>
<li>Strong leadership and team management skills, with the ability to motivate and support team members. 
</li>
<li>Proficient in using CRM software and contact center technologies. 
</li>
<li>Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. 
</li>
<li>Exceptional problem-solving and decision-making skills. 
</li>
<li>Experience in the Translation &amp; Localization industry is a plus. 
</li>
</ul><h4 class="jobSectionHeader">Job Conditions:</h4><ul>
<li>Full-Time Position</li>
<li>Position located in Maadi, with options for partial remote work.</li>
</ul><ul>
</ul>Work Conditions:<ul>
<li>
Working Hours: US shift.</li>
<li>Working model: Hybrid (Office and remotely)</li>
<li>Working Days: 5 days (2 days Off)</li>
<li>Reporting To: Service Delivery Assistant Manager. (SDAM)</li></ul></div>

Service Delivery Team leader-SPANISH

Projects Access and Scaffolding

Are you a dynamic leader with a passion for luxury hospitality and the art of in-room dining? We are seeking an experienced, dedicated, and highly polished Room Service Supervisor or Team Leader to elevate the in-room dining experience at our prestigious 5-star resort.This is more than a job; it&rsquo;s an opportunity to lead a dedicated team in delivering flawless, discreet, and memorable moments to our discerning guests.Key Responsibilities<ul><li>Team Leadership &amp; Training: Directly supervise the Room Service Attendants, managing daily operations, scheduling, and providing on-the-job training to maintain and exceed 5-star service standards.</li><li>Operational Excellence: Oversee the swift, accurate, and elegant delivery and presentation of all in-room dining orders, ensuring temperature, quality, and presentation are perfect every time.</li><li>Guest Experience: Handle guest requests, inquiries, and any service recovery situations with professionalism, grace, and an immediate focus on guest satisfaction.</li><li>Inventory &amp; Control: Manage operating supplies, equipment, and linen inventory, and ensure compliance with all health, safety, and hygiene regulations.</li><li>Communication: Act as a critical link between the kitchen, front office, and the guest, ensuring seamless service and clear communication across departments.</li></ul>What You BringTo excel in this role, you should possess:<ul><li>Proven Experience: A minimum of 2-3 years of supervisory or team leader experience within a Room Service, F&amp;B, or similar luxury hospitality environment. Experience in a 5-star setting is highly preferred.</li><li>Exceptional Service Orientation: An innate understanding of luxury service standards and an unwavering commitment to exceeding guest expectations.</li><li>Leadership Skills: Demonstrated ability to motivate, manage, and mentor a diverse team in a fast-paced environment.</li><li>Impeccable Presentation &amp; Communication: Professional appearance and outstanding verbal and written communication skills.</li><li>Knowledge: Strong understanding of food and beverage knowledge (including basic wine/spirit knowledge) and POS systems.</li></ul>How to ApplyIf you are ready to take the next step in your luxury hospitality career and believe you have the skills and dedication to lead our Room Service team to new heights, please submit your resumeJob Type: Full-time

Room Service: Supervisor / Team Leader (experience)

Marriott International

<div>Additional Information 
Job Number25164950 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-MJ1
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Service Expert (Team Leader)

Neeco Global ICT Services

Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage.Are you an experienced Customer Service professional ready to take the next step in your career? We&rsquo;re looking for a Customer Services Team Leader to lead our Indian Customer Services team and ensure smooth daily operations, excellent client communication, and high-quality service delivery.What you&rsquo;ll doAs a Team Leader, you will:<ul><li>Oversee daily operations of the Customer Services team, ensuring timely and accurate order processing.</li><li>Act as the main point of contact for clients, maintaining a professional and customer-focused approach.</li><li>Lead, motivate, and support the team through regular 1-on-1 meetings, feedback sessions, and daily guidance.</li><li>Manage operational escalations and ensure quick, effective resolution by coordinating with internal teams and external suppliers.</li><li>Monitor team performance, quality standards, and adherence to internal processes and KPIs.</li><li>Support the CS Manager in achieving SLA and service quality goals, providing input on process improvements and client satisfaction.</li><li>Represent the company in meetings with clients to discuss projects, resolve issues, and build strong relationships.</li><li>Collaborate with the Czech Customer Services team to take over selected projects as part of a regional transition.</li><li>Participate in hiring, onboarding, and development of new team members.</li></ul>What we&rsquo;re looking for<ul><li>5-8 years of experience in Customer Service or Order Management.</li><li>At least 2 years in a team leader or supervisory role.</li><li>Fluent English, both written and spoken, with confidence in communicating with international clients.</li><li>Strong organizational and problem-solving skills, with the ability to stay calm under pressure.</li><li>Proven experience in managing client relationships and resolving escalations.</li><li>Proficiency with ERP/CRM systems and Microsoft Office tools.</li><li>Ability to coordinate across time zones and multicultural environments.</li><li>Experience in logistics, supply chain, or IT service management is an advantage.</li></ul>Who you areYou&rsquo;re a proactive and people-oriented leader who thrives in a fast-paced environment. You value teamwork, clear communication, and continuous improvement. You take ownership, think ahead, and inspire others to do the same.Interested? Send us your CV and a brief note about your experience leading customer service teams. We&rsquo;d love to hear from you!Job Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>When are you available to start?</li><li>What are your salary expectations?</li></ul>Experience:<ul><li>Leadership: 2 years (Required)</li><li>Customer Service or Order Management: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Mumbai, Maharashtra (Required)</li></ul>

Customer Services Team Leader

Etraveli Group

<div>Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate &amp; Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry&rsquo;s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. 
Location: Mumbai 
 
About this role 
The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.<h3 class="jobSectionHeader"> 
Job Summary:</h3>
The Team Leader is responsible for guiding and supporting team members to achieve daily operational goals while fostering a positive, collaborative, and trust-based work environment. This role involves coaching, performance monitoring, managing schedules, handling escalations, and driving continuous improvement initiatives to ensure exceptional customer service and team productivity.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul>
<li>Lead and support team members in their daily tasks, fostering a collaborative and respectful environment.</li>
<li>Deliver on-the-job training, conduct regular 1:1 coaching sessions, team meetings, and set personal development targets to promote individual growth.</li>
<li>Monitor team behavior, customer and colleague interactions, performance, creativity, attitude, strengths, and weaknesses.</li>
<li>Evaluate team members&rsquo; performance, including quality of service, mistakes, losses, productivity, and work on improvements.</li>
<li>Assess and act on feedback from clients and colleagues to enhance team effectiveness.</li>
<li>Manage team schedules, supervise attendance, enforce time adherence policies, and ensure timely completion of assigned tasks.</li>
<li>Monitor calls, delegate cases appropriately, and handle escalated customer complaints professionally.</li>
<li>Recognize and celebrate team achievements to maintain motivation and engagement.</li>
<li>Organize and run regular team meetings and one-on-one sessions to groom and mentor team members.</li>
<li>Prepare and present daily and weekly performance reports, including a daily summary, and escalate issues or challenges to management promptly.</li>
<li>Collaborate with Workforce Management and cross-functional teams to optimize staffing, streamline workflows, and support continuous process improvements.</li>
<li>Drive employee engagement initiatives to improve satisfaction and promote knowledge-sharing and creative problem-solving.</li>
<li>Support the Operations Manager in reviewing team performance, discussing service quality, productivity, and improvement areas, and implementing corrective actions.</li>
Ensure the overall effective functioning of the team, promoting a positive and productive work environment. 
<li>
</li>
</ul>Requirements<ul>
<li>
Minimum 2years in team leadership, preferably in travel or related fields.</li>
<li>Strong coaching, communication, and customer service skills.</li>
<li>Experience managing KPIs (CSAT, FCR, Quality, Productivity).</li>
<li>Knowledge of ADM and retail loss management is a plus.</li>
<li>Skilled in handling escalations with professionalism.</li>
<li>Familiar with GDS systems (Sabre, Amadeus, Galileo) and MS Office/Google Apps.</li>
<li>Minimum Graduate; degrees in Tourism or Business preferred.</li>
<li>Fluent in English; additional languages advantageous.</li>
<li>Detail-oriented, proactive team player.</li></ul></div>

Team Lead- Escalations, Schedule Change

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
 Tabby is looking for an Operations Team Leader who is observant, goal-oriented, analytical, accountable, dynamic, and people-oriented. We want to collaborate with you if you want to establish a rewarding career and are certain that you have the abilities and experience to help us succeed! The ideal applicant enjoys interacting with others and proactively resolving problems. As part of service delivery, you will be in charge of managing customer deliverables, process maintenance and improvement, and people management. You will be responsible for identifying methods to improve our customer experience, and you should have an extensive understanding of customer engagement channels as well as experience in a related business. A top-tier customer experience leader will have expertise that results in exceptional customer relationship management and a strong brand image.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3><div> 

Responsibilities:
</div><ul><li>Work closely with the team, motivating and coaching them.</li>
<li>Facilitate meetings with supervisors to discuss performance issues and provide feedback on progress.</li>
<li>Participate in Quality monitoring.</li>
<li>Manage a performance improvement routine, set priorities, and improve procedures toward achieving SLAs</li>
<li>Ensure training and development plans are maintained for all team members.</li>
<li>Use company methodology, team input, and initiative to ensure attendance and retention targets are achieved.</li>
<li>Manage the fair and consistent application of performance management and disciplinary measures as necessary.</li>
<li>Support the Operations Manager in highlighting operational risks and areas for improvement.</li>
<li>Lead and inspire a team to deliver excellent levels of individual/team performance and customer satisfaction.</li>
<li>Support the Head of Operations to deliver business targets and objectives and create a performance-oriented culture.</li>
<li>Keep up to date with any industry changes affecting the business and relay this knowledge back to the team.</li>
<li>Work with the management team to identify and deliver positive change and business efficiencies.</li>
<li>Deliver the allocated part of the operation within agreed budgets, service levels, and business targets.</li>
<li>Escalate any appropriate problems to senior management.</li></ul><div> 
</div> 
<h3 class="jobSectionHeader">Skills, Knowledge &amp; Expertise</h3><div> 
Requirements:</div> 
<div></div><ul>
<li>
Analytical mindset,</li>
<li>Creative thinking</li>
<li>Demonstrated success in the CS management field.</li>
<li>Bachelor&rsquo;s degree or higher qualification in a relevant discipline</li>
<li>Fluency in English (your English level must be B2 or higher)</li>
<li>Coaching and communication skills</li>
<li>Minimum of 2 years of experience within a contact center environment as a Team Manager</li>
<li>Strong coaching and people-development skills</li>
<li>Ability to deal with demanding customers and escalations.</li>
<li>Energetic and motivating individual</li>
<li>Flexibility with working in an onsite setting</li>
</ul><div>Would be a plus:</div><ul>
<li>Experienced with financial services, investment, banking, insurance, and similar industries</li>
<li>COPC knowledge</li>
<li>Report development</li></ul> 
<h3 class="jobSectionHeader">
Job Benefits</h3><div> 
.</div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Operations Team Leaders

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