service team leader

Meijer

<div><p>As a family company, we serve people and communities. When you work at Meijer, you&rsquo;re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family &ndash; take care of your career and your community!</p><p></p><p><b><br>
Meijer Rewards</b></p><ul><li><p>
Weekly pay
</p></li><li><p>Scheduling flexibility</p></li><li><p>
Paid parental leave
</p></li><li><p>Paid education assistance</p></li><li><p>
Team member discount
</p></li><li><p>Development programs for advancement and career growth</p></li></ul><p></p><p><br>
Please review the job profile below and apply today!</p><p></p>
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.<p></p><p><b><br>
What You'll be Doing:
</b></p><ul><li>Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.</li><li>
Responsible for staffing, selection and hiring to achieve staffing needs.</li><li>
Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.</li><li>
Documents and applies disciplinary actions and makes recommendations concerning discharge.</li><li>
Responsible for P&amp;L, achieving sales and maintaining shrink for the department.</li><li>
Models exceptional, fast and friendly customer service.</li><li>
Communicates the Meijer Friendly Initiative in all team meetings and conversations.</li><li>
Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.</li><li>
Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.</li><li>
Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.</li><li>
Communicates the Meijer Friendly Initiative in all team meetings and conversations.</li><li>
Promotes a safe work environment.</li><li>
Reliable and consistent attendance required.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b>
What You Bring with You (Qualifications):
</b></p><ul><li>High school diploma or its equivalent required.</li><li>
2-3 years of related retail experience.</li><li>
One year of management experience.</li><li>
Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.</li><li>
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
</li><li>Demonstrated ability to resolve conflict and by addressing root cause issues.</li><li>
Demonstrated ability to manage multiple tasks.</li><li>
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.</li><li>
Demonstrated ability to lead an organization that practices working safely at all times</li><li>
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.</li><li>
Successful completion of all required certifications.</li></ul></div><p></p>

Service Team Leader

Pamac Finserve Pvt Ltd

<p>Hiring for Team Leader-Utility Process(us shift)</p><p>Location- Goregoan/Malad</p><p>Salary upto 6LPA</p><p>Job Description</p><p>we are looking for an Experiened Team Leader from a BPO/Customer Service background to manage a team handling the us utility process. The role involves monitoring peformace, coaching agents, Handling escalations, ensuring quality &amp; SLA delivery, and driving overall team productivity.</p><p>9373791306</p><p>HR MAMTA</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;25,000.00 - &#8377;40,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer Service Team Leader

DIALDESK

<p><b>Job Description:</b></p><p><b>Job Title: Team Leader &ndash; BPO Operations</b></p><p><b>Company: </b>Dial desk</p><p><b>Location:</b> Noida Sector-62<br/><b>Department:</b> Operations<br/><b>Reports To:</b> Process Manager / Operations Manager</p><p><b>Role Overview:</b></p><p>The Team Leader will be responsible for managing a team of customer support executives to ensure performance targets are met and service levels are maintained. This role involves monitoring team metrics, motivating agents, conducting training sessions, and driving continuous improvement in process quality and efficiency.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, motivate, and manage a team of customer service executives (voice/non-voice/inbound/outbound).</li><li>Ensure daily KPIs such as AHT, SLA, CSAT, and FCR are consistently achieved.</li><li>Conduct daily briefings and regular performance reviews with team members.</li><li>Monitor calls/chats/emails to ensure quality and adherence to process guidelines.</li><li>Provide real-time floor support and resolve escalated customer issues.</li><li>Coordinate with QA, Training, and HR to improve team performance and retention.</li><li>Prepare and share daily/weekly/monthly reports with management.</li><li>Identify skill gaps and plan refresher or upskilling sessions.</li><li>Drive engagement and maintain a positive work environment within the team.</li></ul><p><b>Key Skills &amp; Competencies:</b></p><ul><li>Strong leadership and people management skills.</li><li>Excellent communication (verbal and written) and interpersonal abilities.</li><li>Good analytical and problem-solving skills.</li><li>Sound understanding of BPO metrics and performance management.</li><li>Proficiency in MS Excel and report generation.</li><li>Ability to handle pressure and meet deadlines.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Graduate in any discipline.</li><li>1-3 years of experience in BPO operations, with at least 1 year in a Team Leader role.</li><li>Experience in [Inbound/Outbound]</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;30,000.00 per month</p><p>Work Location: In person</p>

Whole Foods Market

<div><p>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.</p>
<div>Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
<p><b>Job Responsibilities:</b></p><ul><li>
Models and delivers outstanding customer service.</li><li>
Sets and achieves the highest standards of retail execution.</li><li>
Works with Team Leader to achieve cost, margin, expense and labor targets.</li><li>
Follows through on all customer questions and requests; resolves concerns as needed.</li><li>
Works with Team Leader to resolve team concerns or issues.</li><li>
Evaluates and documents Team Member work performance.</li><li>
Functions as point person and departmental person in charge in absence of Team Leader.</li><li>
Consistently communicates and models WFM vision and goals.</li><li>
Sets and achieves the highest standards of retail execution.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.</li><li>
Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.</li><li>
Provides timely, thorough, and thoughtful performance evaluations.</li><li>
Consistently communicates and models WFM vision and goals.</li></ul><p></p><p><b>
Job Skills:</b></p><ul><li>
High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.</li><li>
Demonstrates advanced product knowledge, maintains awareness of new products.</li><li>
Growth mindset towards greater responsibility and ownership.</li><li>
Desire to coach and mentor others for growth.</li><li>
Excellent interpersonal, motivational, team building, and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Product knowledge.</li><li>
Advanced knowledge of regulatory and safety policies and procedures.</li><li>
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.</li><li>
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.</li><li>
Proficiency with email, Microsoft Office, and operations-related applications.</li></ul><p><b>
Experience:</b></p><ul><li>
18+ months retail Team Member experience and 6+ months of supervisory experience.</li></ul><p></p><p><b>
Physical Requirements / Working Conditions:</b></p><ul><li>
Must be able to lift 50 pounds.</li><li>
In an 8-hour work day: standing/walking 6-8 hours.</li><li>
Hand use: single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting and reaching.</li><li>
Exposure to FDA approved cleaning chemicals.</li><li>
Exposure to temperatures: &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit.</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul><p></p><p><b>
Note</b><b>:</b> <i>The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.</i></p><p></p>
The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.<br>
<br>
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.<br>
<br>
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Atlantis Resorts

<p>Join to apply for the <b>Team Leader, VIP Services</b> role at <b>Atlantis Resorts</b>.</p><p>( 17533 )</p><p>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.</p><p>Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.</p> About The Role <p>As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</p> About You <p>Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.</p><p>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p>

Team Leader, VIP Services

Thermo Fisher Scientific

<div><p><b>Work Schedule</b></p>
Standard (Mon-Fri)<p></p><p><b>
Environmental Conditions</b></p>
Office<p></p><p><b>
Job Description</b></p><p></p><div><div><div><div><p><b>
Position Summary:</b></p></div><p></p><div><p><br>
We are seeking a highly motivated and expert Team Leader to join our Customer Service Department in Bangalore. This role is pivotal in ensuring the highest standards of customer service and relations, driving customer dedication, and aligning with overall business objectives to foster growth.</p></div><p></p><div><p><b><br>
Key Responsibilities:</b></p></div><p></p><div><ul><li><p><br>
Ensure the success of daily team operations.</p></li></ul></div><div><ul><li><p>
Communicate cross-functionally with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems as required.</p></li></ul></div><div><ul><li><p>
Meet key performance metrics for Customer Services.</p></li></ul></div><div><ul><li><p>
Support key Customer Care strategies to drive customer loyalty and improve CAS scores.</p></li></ul></div><div><ul><li><p>
Provide guidance to Sales to enhance the customer experience.</p></li></ul></div><div><ul><li><p>
Participate in key projects supporting local and corporate initiatives.</p></li></ul></div><div><ul><li><p>
Identify and implement key improvement opportunities, such as system enhancements, processes, and tools.</p></li></ul></div><div><ul><li><p>
Manage customer-related data within ERP systems.</p></li></ul></div><div><ul><li><p>
Train and present to other teams on relevant customer care tools, initiatives, and strategies.</p></li></ul></div><div><ul><li><p>
Support and drive order entry automation projects and complaint reduction initiatives.</p></li></ul></div><div><ul><li><p>
Stabilize the Order Teams to reduce attrition rates and boost team seniority through effective coaching and mentoring.</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience Required:</b></p></div></div><p></p><div><div><ul><li><p><br>
Proven experience as a team leader, preferably in a customer care or shared services environment.</p></li></ul></div><div><ul><li><p>
Experience with Oracle or SAP, and in order management.</p></li></ul></div><div><ul><li><p>
Strong results focus and attention to detail.</p></li></ul></div><div><ul><li><p>
Demonstrated ability with systems including Outlook, PowerPoint, and Excel.</p></li></ul></div><div><ul><li><p>
Good organizational skills and the ability to use initiative and collaborate within a team.</p></li></ul></div><div><ul><li><p>
Ability to handle confidential and/or proprietary information.</p></li></ul></div><div><ul><li><p>
Excellent analytical, presentation, written, and oral communication skills.</p></li></ul></div><div><ul><li><p>
Demonstrated skills in people management and development.</p></li></ul></div><div><ul><li><p>
Experience in supporting projects and interfacing effectively with internal and external customers.</p></li></ul></div><p></p><div><p><b><br>
Education:</b></p></div><p></p><div><ul><li><p><br>
Bachelor&rsquo;s degree from a four-year college or university or equivalent work experience.</p></li></ul></div></div></div></div></div><p></p>

Team Leader, Customer Service

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