service team leader

Sybrid Careers

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 Location: Karachi
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 Shift Timings: Rotational
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 Education: Intermediate/Graduation
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 Experience: 1-2 years of customer service experience. Prior exposure to handling inbound &amp; outbound calls is a plus.
 
 
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 Key Responsibilities:
 
 .
 
 
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 Must possess excellent written and verbal communication.
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 Having good technical skills and able to resolve complex issues.
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 Handle escalated calls and resolve customer problems.
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 Must Lead and motivate team to optimum performance levels to achieve agreed targets.
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 Deliver all departmental, self and team KPI's, achieving set targets and objectives.
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 Manage team KPIs and ensure that each member of the team provide optimum level of customer services to the customer.
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Customer Service Team Leader

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
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 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
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 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
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 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
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 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
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 Ensure structured training and development plans for all team members, fostering continuous skill growth.
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 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
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 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
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 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
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 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
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 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
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 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
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 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
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 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
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 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
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 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
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 Minimum 2 years of experience in a contact center environment as a Team Manager.
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 Fluent English (B2+ level), with strong verbal and written communication skills.
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 Analytical and strategic mindset, with a passion for process improvement.
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 Creative problem-solving abilities, with a proactive approach to operational challenges.
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 Proven success in customer service management, with a track record of delivering exceptional results.
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 Bachelor&rsquo;s degree or higher in a relevant field.
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 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
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 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
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 Proven ability to manage escalations and handle demanding customer interactions effectively.
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 High-energy, results-oriented mindset, with a passion for delivering excellence.
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 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
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 Bonus Points for:
 
 
 
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 Experience in financial services, banking, insurance, or investment industries.
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 COPC knowledge, with a strong grasp of customer service frameworks.
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 Expertise in report development and data-driven decision-making.
 
 
 
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 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

Ebrahim Khalil Kanoo B.S.C (c)

<div>
 
 We are looking for an
 
 Automotive Team Leader
 
 for our Vehicle Service Center. You will be responsible for supervising a team of technicians and service staff within the service center. This role ensures smooth daily operations, adherence to quality standards, and delivery of exceptional customer service. The Team Leader will act as a bridge between management and frontline employees, fostering a culture of safety, efficiency, and continuous improvement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Team Leadership &amp; Supervision
 
 
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 Lead, coach, and motivate technicians and service staff to achieve operational excellence.
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 Assign daily tasks and monitor productivity, ensuring timely completion of work orders.
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 Conduct regular team meetings to align staff with company objectives and performance targets.
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 Operations &amp; Quality Control
 
 
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 Ensure all automotive repairs and maintenance work meet company standards.
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 Monitor workflow to minimize delays and optimize resource allocation.
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 Implement health and safety standards in line with Bahrain Labour Law and company policies.
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 Customer Service
 
 
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 Support front-line service advisors in resolving complex customer concerns.
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 Maintain a customer-first mindset to achieve high levels of satisfaction and repeat business.
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 Training &amp; Development
 
 
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 Identify skills gaps and provide training/coaching to team members.
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 Performance &amp; Reporting
 
 
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 Monitor KPIs including job turnaround time, quality of service, and customer feedback.
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 Prepare periodic performance and operational reports for management review.
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 Qualifications &amp; Skills:
 
 
 
 
 Education
 
 :
 
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 Diploma or Degree in Automotive Technology, Mechanical Engineering, or related field.
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 Experience
 
 :
 
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 Minimum 5 years in the automotive industry, with at least 2 years in a supervisory role.
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 Strong knowledge of vehicle maintenance, repair processes, and workshop operations.
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 Skills
 
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 Leadership and people management.
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 Strong diagnostic and problem-solving abilities.
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 Excellent communication in English (Arabic is an advantage).
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 Proficiency in MS Office and familiarity with automotive diagnostic tools.
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 Competencies:
 
 
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 Customer-focused mindset.
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 Ability to work under pressure and manage multiple priorities.
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 Commitment to safety and compliance.
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 Strong organizational and decision-making skills.
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</div>

Team Leader, Service

Millennium Place Doha

We are seeking a motivated and service-driven Team Leader to join our team, a distinguished Arabic restaurant known for its authentic cuisine and exceptional guest experience. The ideal candidate will be of Arabic nationality, fluent in Arabic and English, and possess strong leadership and communication skills to guide the service team in delivering true Arabic hospitality.Key Responsibilities:<ul><li>Supervise and support the service team during daily operations to ensure smooth, efficient, and high-quality service.</li><li>Lead by example, maintaining excellent guest relations and professional behaviour at all times.</li><li>Communicate effectively with guests in Arabic and English, ensuring comfort and satisfaction.</li><li>Train, motivate, and monitor staff performance to uphold service and hygiene standards.</li><li>Coordinate with the kitchen and stewarding teams to ensure timely service and teamwork.</li><li>Handle guest feedback and resolve issues promptly and professionally.</li><li>Ensure the dining area is clean, organized, and ready before and after service.</li><li>Assist management in achieving revenue goals through effective upselling and service quality.</li><li>Maintain accurate reports on daily operations, staff performance, and inventory when required.</li></ul>Requirements:<ul><li>Previous experience as a Team Leader, Captain Waiter, or Senior Waiter in an Arabic or Middle Eastern restaurant.</li><li>Arabic nationality (required).</li><li>Fluent in Arabic and English (spoken and written).</li><li>Strong understanding of Arabic cuisine, culture, and dining traditions.</li><li>Excellent leadership, communication, and customer service skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Knowledge of food safety and hygiene standards.</li><li>Flexibility to work shifts, weekends, and public holidays.</li></ul>Job Types: Full-time, PermanentPay: QAR3,500.00 - QAR4,000.00 per month

Team Leader

iSchool

<div>iSchool, an innovative online platform specializing in coding and artificial intelligence courses for students aged 6 to 18, is looking for a dedicated Telesales Team Leader to join our dynamic sales team. In this pivotal role, you will lead and motivate a team of telesales representatives to exceed sales goals and drive growth for our educational programs.
Your leadership will be instrumental in promoting our cutting-edge curriculum and inspiring your team to provide exceptional customer service. At iSchool, we are passionate about empowering the next generation with vital technological skills, and we need an enthusiastic leader who shares this vision.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Guide and mentor a team of telesales agents to achieve high performance and sales targets.</li>
<li>Develop and implement effective sales strategies tailored to our target market.</li>
<li>Monitor daily operations, team performance, and individual outcomes, providing constructive feedback and support.</li>
<li>Conduct training sessions to equip the team with product knowledge, sales techniques, and customer service skills.</li>
<li>Maintain an open line of communication with senior management, providing insights on team performance and market trends.</li>
<li>Analyze sales results and create reports to track progress against goals.</li>
<li>Foster a positive team environment that encourages collaboration and continuous improvement.</li>
</ul>Requirements<ul>
<li>Proven experience in a team leadership role, preferably in telesales or a related field.</li>
<li>Strong understanding of sales principles and customer relationship management.</li>
<li>Excellent communication and interpersonal skills to effectively lead and motivate a team.</li>
<li>Ability to analyze data, identify trends, and derive actionable insights.</li>
<li>Experience with CRM software and sales tracking tools.</li>
<li>Self-motivated with a positive attitude and a passion for sales and education.</li>
<li>Familiarity with the EdTech industry is a plus.</li>
<li>Bachelor's degree in business, marketing, or a related field is preferred.</li>
</ul>Benefits
Competitive Salary. 
High Commission Structure. 
Medical Insurance.</div>

Telesales team leader

Rosewood Doha

<div>
 Job Summary:&nbsp;Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 Essential Duties and Responsibilities:
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 Ensures brand standards have been implemented.
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 Ensures that all the Food and Beverage Essentials are implemented.
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 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
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 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
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 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
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 Maintains par stocks of all equipment and guest supplies as required.
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 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
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 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
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 Clears and resets counters or tables at conclusion of each course.
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 Fully conversant with all aspects of the Micros System.
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 Computes bill and accepts payment.
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 Performs the function of cashier as required.
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 Verifies cash received ensuring only genuine money been collected.
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 Verifies all credit cards presented by guest before to validity of the card.
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 Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
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 Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities
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 Comply and adhere to the Rosewood company policies.
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 Take on other tasks in addition to the ones stated, in a reasonable framework.
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 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
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 Model the company&rsquo;s culture, vision, mission, and core values at all times.
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 Appear as a role model to Manor Club/Lounge department.
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 Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
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 Ensures high standards of personal presentation and grooming.
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 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
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 Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
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 Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
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 Attends training sessions and meetings as and when required.
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 Carries out any other reasonable duties and responsibilities as assigned.
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 Elaborate daily closing reports when needed.
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 Confidentiality:
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 Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
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 Health &amp; Safety:
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 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
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 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
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 Report any defects in the building, plant, or equipment according to hotel procedure.
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 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
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 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
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 Be fully conversant with:
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 Regulations
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 Risk Assessments for your department
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 Hotel Fire &amp; Bomb Procedures
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 Other:
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 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
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 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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</div>

Lounge Team Leader

مجموعة الطاير

<div></div><div><h4 class="jobSectionHeader">Team Leader &ndash; Beauty (Areej, Mall of the Emirates)</h4>
About Us 
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
As a Team Leader &ndash; Beauty, you&rsquo;ll play a key role in creating exceptional shopping experiences while leading and developing a talented team.
Job Purpose 
To lead, support, and inspire the Beauty team in delivering excellent customer service, maintaining high retail standards, and ensuring smooth department operations&mdash;including merchandising, stock control, and performance management&mdash;in order to achieve sales targets and uphold the brand&rsquo;s reputation.
What You&rsquo;ll Do<ul><li>
Ensure brand and retail standards are consistently maintained across the department.</li><li>
Lead by example on the shop floor, delivering exceptional customer service and motivating the team to do the same.</li><li>
Coach and support team members in building strong client relationships and delivering high-value sales.</li><li>
Welcome and greet every customer warmly, confidently identify their needs, and recommend suitable products&mdash;including link sales opportunities&mdash;to close each transaction effectively.</li><li>
Handle and resolve customer complaints professionally, escalating to the Store Manager where necessary.</li><li>
Support the induction and training of new team members in coordination with the Store Manager and Training team.</li><li>
Uphold personal grooming and professional standards, encouraging team adherence.</li><li>
Monitor and maintain stock levels daily, reporting to the Store Manager to ensure optimum availability.</li><li>
Minimize stock loss through strong floor vigilance and compliance with company policies.</li><li>
Ensure department compliance with all policies and procedures including refunds, exchanges, security, and health &amp; safety.</li></ul>
<div>What You&rsquo;ll Bring<ul><li>
High school / &ldquo;O&rdquo; Levels (minimum qualification).</li><li>
2&ndash;3 years of experience in sales or customer service, ideally within beauty, fashion, or luxury retail.</li><li>
Strong leadership and coaching skills with the ability to motivate and develop a team.</li><li>
Excellent communication, interpersonal, and customer service skills.</li><li>
A proactive, solutions-oriented mindset with the ability to resolve issues effectively.</li><li>
Passion for beauty, luxury, and delivering a premium customer experience.</li></ul></div></div>

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