service team leader

Xemex Pharmaceuticals Private Limited

Position OverviewWe are seeking a motivated and dynamic Telecalling Team Leader to manage our telecalling operations and ensure smooth order, shipping, and MIS management. The ideal candidate will have proven experience in leading a calling team, handling online dashboards, and generating accurate reports for management decision-making.Key Responsibilities1. Telecalling Team Management<ul><li>Lead, guide, and monitor the telecalling team to achieve daily/weekly/monthly targets.</li><li>Train new telecallers on scripts, customer handling, and CRM/ERP usage.</li><li>Ensure high levels of customer engagement, satisfaction, and retention.</li><li>Conduct regular performance reviews and provide constructive feedback.</li></ul>2. Order Management<ul><li>Oversee order intake from calls and ensure accurate entry into the system.</li><li>Coordinate with the sales and operations team to resolve customer queries.</li><li>Track and follow up on pending, cancelled, or delayed orders.</li><li>Ensure proper escalation of customer complaints.</li></ul>3. Shipping Management (Online Dashboard)<ul><li>Manage shipping workflows using online dashboards (e.g., Shiprocket, or similar).</li><li>Track dispatches, deliveries, returns, and cancellations in real-time.</li><li>Coordinate with logistics partners to resolve issues related to shipments.</li><li>Ensure timely updates to customers on their order status.</li></ul>4. MIS &amp; Reporting<ul><li>Maintain and update daily, weekly, and monthly MIS reports.</li><li>Track team performance (calls made, conversions, complaints resolved, etc.).</li><li>Provide insights and actionable data to management for process improvements.</li><li>Ensure data accuracy and timely reporting.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in any discipline (Business/Management preferred).</li><li>3&ndash;5 years of experience in telecalling/customer service, with at least 1&ndash;2 years in a team leader role.</li><li>Strong knowledge of CRM systems, Excel, and shipping dashboards.</li><li>Excellent communication, people management, and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Key Competencies<ul><li>Leadership and team management.</li><li>Customer-centric approach with patience and empathy.</li><li>Analytical mindset with attention to detail.</li><li>Proficiency in MS Office (Excel, PowerPoint) and online dashboards.</li><li>Strong organizational and time management skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;28,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Service Team Leader

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Associate | MAF Properties | West Region
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible of supervising the Customer Service Team including efficient management of the Information Desk, ensuring that all customer service-related activities are carried out in accordance with the set policies and guidelines and to the highest level of service standards.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Customer Service Operations: Oversee smooth functioning of info kiosks by staying informed on mall services, store locations, and promotional activities; step in for Customer Service Officers when needed.
 </li>
 <li>
 Team Management &amp; Grooming: Ensure the Customer Service team adheres to company grooming standards and operational policies; escalate issues as necessary.
 </li>
 <li>
 Customer Complaint Handling: Assist the Customer Service Supervisor in addressing and resolving customer complaints promptly in line with policies.
 </li>
 <li>
 Cash Handling &amp; Reconciliation: Manage daily gift card cash handling, ensure accurate reconciliation, and follow Finance protocols for deposits.
 </li>
 <li>
 Sales &amp; Inventory Targets: Achieve yearly gift card sales targets, maintain accurate stock levels, and ensure zero discrepancies in inventory and cash.
 </li>
 <li>
 Training &amp; Development: Conduct regular training and performance reviews for the Customer Service team to build capability and maintain service standards.
 </li>
 <li>
 Communication &amp; Coordination: Maintain effective communication with tenants, maintenance, and security teams to support overall mall operations.
 </li>
 <li>
 Materials &amp; Directory Management: Ensure brochures are well-stocked and tidy, and update mall directories monthly.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 4 to 6 years of proven experience in Customer Service, preferably within a well-established shopping center or luxury hotel environment in Egypt.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Demonstrated experience in leading and managing teams.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Rojgar group

Job Title: Team Leader Job Overview:We are looking for a Team Leader &ndash; Operations &amp; Coordination to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.Key Responsibilities:<ul><li>Supervise, guide, and mentor a team of calling executives and project coordinators</li><li>Assign tasks, track progress, and ensure deliverables are completed on time</li><li>Monitor team performance using KPIs and maintain quality standards</li><li>Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows</li><li>Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates</li><li>Manage client and internal escalations to ensure timely resolutions</li><li>Conduct regular training, motivation, and feedback sessions with the team</li><li>Foster a collaborative, productive, and growth-oriented work environment</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1&ndash;5 years of team handling experience</li><li>Strong leadership, organizational, and people management skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency in Google Sheets/Excel (Pivot Tables, Formulas, Dashboards)</li></ul>Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;450,000.00 per monthBenefits:<ul><li>Food provided</li><li>Paid sick time</li></ul>Experience:<ul><li>Team management: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personSpeak with the employer +91 7876212244

WOW24-7

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Types: Full-time, PermanentPay: 90,000.00TRY - 110,000.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German?	</li><li>How would you assess your fluency in both spoken and written English?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Service Team Leader (German/Arabic/English)

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Type: Full-timeJob Type: Full-timePay: E&pound;22,000.00 - E&pound;28,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written English?	</li><li>How would you assess your fluency in both spoken and written German?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for Customer Service Team Coordinator / Leader to be located in Istanbul, Turkey.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech .
Purpose:
To lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI&rsquo;s for Customer Service met/exceeded. Areas include managing customer relationships, processing orders, inquiries, and complaints handling across multiple channels. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience.
To provide front line supervisory and leadership support for the market, while being an advocate for the customer across the organisation. Liaise with Commercial Account Managers and other internal stakeholders to ensure full awareness of any customer supply chain issues. Effectively manage the customer relationship and communication channels.
You will be responsible for:
Main duties include, but not limited to:<ul><li>
Deliver on Customer Service key performance indicators and metrics with a team of Customer Service Relationships (CSR) within quality, compliance and safety requirements.</li><li>
Motivate and coach a team of CSRs to meet and exceed performance targets, goals &amp; objectives, and service level agreements.</li><li>
Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues.</li><li>
Establish professional development plans, goal setting and mid- and end-of-year performance reviews.</li><li>
Provide reporting &amp; analytics with the aim to optimize the Supply Chain relationship with customers and drive value-added services.</li><li>
Conduct training, assessments and monitoring and provide constructive feedback and coaching to CSR&rsquo;s.</li><li>
Ensure team members are up to date/trained with latest business critical information/requirements.</li><li>
Work collaboratively with the market&rsquo;s Commercial management team to ensure adequate Customer Service support.</li><li>
Manage all aspects pertaining to workforce management, including forecasting, recruitment, and attendance.</li><li>
Complaint handling: resolve escalated customer complaints related to orders, products, medical issues, policies and other business activities.</li><li>
Maintain comprehensive product, system, and commercial knowledge and soft skills within the team of CSRs, so they can engage the customer and manage the customer relationship.</li><li>
Communicate, demonstrate and inspire in others Johnson &amp; Johnson Credo values.</li><li>
Act as back-up support to other team leaders within the region and the Customer Services Managers.</li></ul>
Qualifications / Requirements:<ul><li>
Experience within a Customer Service environment, ideally within a regulated industry.</li><li>
Fluency in both Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment.</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Tearn player</li><li>
Sound administrative skills.</li><li>
Excellent communication skills</li><li>
Able to work well under pressure.</li><li>
Exceptional time management and organizational skills</li><li>
Self-motivated, accustomed to a high degree of responsibility.</li><li>
Business proficiency in the Microsoft Office suite of software</li></ul>
Good To Have:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact centre leadership experience.</li><li>
Background in project management</li></ul>
#LI-Hybrid</div>

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