service trainer

Fusion BPO Services

<div>Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Does training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service.
<h2 class="jobSectionHeader">Job Description</h2>
Key responsibilities of the E-Commerce Customer Service Trainer in Howrah:
<ul><li>Conduct end-to-end training programs for new and existing Customer Service CSRs.</li>
<li>Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.</li>
<li>Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.</li>
<li>Prepare and design engaging training materials.</li>
<li>Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.</li>
<li>Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.</li>
<li>Respond to and resolve issues arising from interactions with operations teams.</li>
<li>Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.</li>
<li>Provide floor support as required by the process to ensure smooth operations.</li>
<li>Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).</li>
<li>Provide feedback and conduct sessions as required.</li>
<li>Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Essential skills and qualities of an E-Commerce Customer Service Trainer in Howrah:
<ul><li>Graduated in any field.</li>
<li>Minimum of 1-2 years of experience in the e-commerce process (documented).</li>
<li>Willingness to work 24&times;7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.</li>
<li>Excellent written, oral, and presentation skills.</li>
<li>Proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX in Howrah?</h2>
At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. As a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and have a significant impact on our team&rsquo;s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.</div>

Customer Service Trainer – Chat – E-commerce – Howrah

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

<div>If you are seeking a trainer job in Howrah to make your place in the customer service industry, step into this role and build a rewarding career at Fusion CX! Join us as a trainer for a renowned eCommerce process in Howrah. If you have an innate passion for training and developing talents, this job vacancy in Howrah is your chance to shine and build a career in a global company transforming customer experience. Here, your expertise will help empower Customer Service Representatives (CSRs) to deliver an outstanding customer experience. Dive into the exciting world of trainer jobs in Howrah and make a difference every day!
<h2 class="jobSectionHeader">Job Description</h2>
Here are the key responsibilities of the eCommerce trainer in Howrah:
<ul><li>Conduct comprehensive training programs from start to finish for new and existing CSRs.</li>
<li>Deliver engaging classroom and blended training sessions that add value to learners.</li>
<li>Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.</li>
<li>Design and prepare training materials that effectively convey key concepts.</li>
<li>Generate insightful training reports to monitor progress and areas for improvement.</li>
<li>Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).</li>
<li>Respond to and resolve operational issues as they arise during interactions with Operations.</li>
<li>Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.</li>
<li>Provide necessary floor support as per process requirements.</li>
<li>Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.</li>
<li>Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Here are the required qualities and attributes of an eCommerce process trainer in Howrah:
<ul><li>Graduated in any field.</li>
<li>Minimum 1-2 years of documented experience in telecom processes or the BPO industry.</li>
<li>Willingness to work in 24/7 shifts and six days a week.</li>
<li>Flexibility to accommodate varying schedules and shifts.</li>
<li>Excellent written, oral, and presentation skills.</li>
<li>Proficient in MS Office applications.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX:</h2>
At Fusion CX, your growth is our priority. Explore trainer jobs in Howrah and other diverse opportunities offered by Fusion CX to be part of a transformative journey that elevates customer experiences and your career. Join a collaborative and innovative environment as an eCommerce trainer in Howrah, where you will receive extensive training and opportunities for career advancement. If you are seeking a trainer job in Howrah and want to make an impactful difference, apply today and be part of a team revolutionizing CX!</div>

Trainer – eCommerce – Howrah

<div>Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you&rsquo;re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are seeking an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we&rsquo;re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
<h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
<ul><li>Responsible for conducting end-to-end training programs</li>
<li>Deliver classroom and blended programs that add value to the learner and their business area</li>
<li>Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor</li>
<li>Preparing and designing Training Materials</li>
<li>Generates training reports</li>
<li>Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)</li>
<li>Respond to and resolve issues arising out of interactions with Operations</li>
<li>Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.</li>
<li>Floor support as per the process requirements</li>
<li>Coordination with different LOBs in preparation for TNA</li>
<li>Feedback and sessions are to be conducted as per the requirement</li>
<li>BQM Management</li>
<li>Nesting Compliance.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
<ul><li>Graduate in any field</li>
<li>Min 1-2 years of experience in the telecom process/BPO industry (on paper)</li>
<li>Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.</li>
<li>Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you&rsquo;ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you&rsquo;re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce that transforms customer experiences around the globe.
Here&rsquo;s why you should join us as an Ecommerce trainer in Kalyani:
<ul><li>Competitive Pay &amp; Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.</li>
<li>Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.</li>
<li>Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.</li>
</ul>Ready to take your training career to the next level? Apply now and become part of a forward-thinking company transforming customer experiences!</div>

Trainer – ECommerce – Kalyani

<div>Are you searching for trainer jobs in Navi Mumbai or learning &amp; development roles in Mumbai, Maharashtra? Fusion CX is hiring a Trainer for a seller support process in Mumbai. This role is ideal for professionals who excel in designing training programs, developing learning content, and improving workforce capability within a dynamic contact center environment. Apply now and join us as a Trainer for the seller support team of a leading client in Fusion CX in Mumbai.
<h2 class="jobSectionHeader">Job Description:</h2>
About the Role
As a Trainer &ndash; Seller Support, you will evaluate employee performance, identify skill gaps, and design structured learning programs that strengthen operational readiness. You will create engaging training content, conduct delivery sessions, and ensure that all learning materials align with process updates, product changes, and business objectives.
Key Responsibilities
<ul><li>Assess employee skills, identify training needs, and develop structured training plans.</li>
<li>Design and deliver training modules, including e-learning, workshops, and classroom sessions.</li>
<li>Prepare user manuals, learning guides, presentations, and online resources.</li>
<li>Keep training content updated with new product information, trends, and process revisions.</li>
<li>Measure training effectiveness through feedback, assessments, and performance metrics.</li>
<li>Collaborate with subject matter experts and operations teams to ensure training relevance and accuracy.</li>
<li>Support continuous learning by coaching teams and reinforcing key behaviors.</li>
<li>Maintain structured documentation of training plans, attendance, assessments, and reports. 
Note: Responsibilities may evolve based on business needs.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Education: Bachelor&rsquo;s degree in any relevant field.</li>
<li>Experience: Minimum 2 years of experience as a trainer in e-commerce, seller support, or customer service domains.</li>
<li>Prior experience supporting e-commerce seller support or sales processes is required.</li>
<li>Strong presentation, communication, and interpersonal skills.</li>
<li>Proficiency with multimedia learning tools and training platforms.</li>
<li>Familiarity with Learning Management Systems (LMS).</li>
<li>Proficiency in Microsoft Office Suite or similar software.</li>
<li>Ability to manage multiple training batches in a fast-paced WFO environment.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
Be part of a learning-focused team that shapes performance and service excellence.
<ul><li>Lead impactful training programs that improve agent capability and customer experience.</li>
<li>Work closely with operations and SMEs to deliver high-quality enablement.</li>
<li>Build expertise in instructional design, content development, and digital learning tools.</li>
<li>Grow your career within a supportive, performance-driven organization in Maharashtra.</li>
</ul>If you are looking for trainer jobs in Mumbai or want to advance your learning &amp; development career in Maharashtra, apply now and help empower teams at Fusion CX.</div>

Trainer – Seller Support (Training & Enablement) – Mumbai, India

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is seeking an experienced Call Centre Trainer to deliver paid, session-based training for our call centre agents. This opportunity is ideal for a seasoned professional with a strong background in international B2B support and sales, who can provide impactful training without the commitment of a full-time role.What We&rsquo;re Looking For<ul><li>Proven experience as a call centre trainer with expertise in international B2B customer support and/or sales</li><li>Strong command of professional communication standards, including call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver engaging, practical training sessions tailored to call centre environments</li><li>Confidence in coaching agents on professional etiquette, tone, clarity, and cultural sensitivity when dealing with global clients</li><li>Comfort working as a visiting trainer or consultant, compensated on a per-session basis</li></ul>Key Responsibilities<ul><li>Conduct structured and results-driven training sessions for call centre agents</li><li>Provide guidance on handling international B2B calls professionally and effectively</li><li>Deliver real-time feedback, role-play exercises, and performance improvement strategies</li><li>Support improvements in overall call quality, customer experience, and conversion performance</li><li>Collaborate with leadership to ensure training aligns with operational goals</li></ul>Interested Candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Part-timeExpected hours: 3 &ndash; 5 per weekWork Location: In person

Corporate Trainer (for Call Centre Paid Session Trainings)

Etihad

<div>
 Synopsis
 
 
 
 
 At Etihad Airways, the guest experience is shaped by thousands of frontline moments - and behind every great interaction is great training.
 
 
 We are seeking a
 
 Manager Training (Soft Skills)
 
 to design and deliver world-class behavioural and customer service training programmes that elevate the performance, confidence, and professionalism of our frontline teams. This role plays a critical part in shaping how Etihad is experienced by millions of guests each year &mdash; from the contact centre to the airport, from check-in to boarding and beyond.
 
 
 This is a hands-on, design &amp; delivery-focused role, ideal for a senior learning professional who thrives in frontline environments, enjoys being close to the operation, and is passionate about developing people through practical, high-impact learning.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Develop comprehensive, interactive, and engaging soft skills training curricula tailored for diverse frontline roles (contact center, check-in, boarding, lounge, baggage, etc.).
 </li>
 <li>
 Create learning content using modern instructional design principles and adult learning methodologies (e.g., blended learning, microlearning, scenario-based learning). Ensure content reflects airline service philosophy, cultural sensitivity, and regulatory compliance standards.
 </li>
 <li>
 Deliver high-impact classroom, virtual, and on-the-job training sessions focused on communication, emotional intelligence, conflict resolution, service recovery, and customer empathy.
 </li>
 <li>
 Develop and maintain annual training calendars, ensuring timely delivery of mandated and developmental training programs.
 </li>
 <li>
 Evaluate training effectiveness using metrics such as performance KPIs, customer satisfaction (NPS), and employee feedback to continuously improve content and delivery.
 </li>
 <li>
 Maintain accurate training records and compliance documentation in line with company and regulatory requirements.
 </li>
 <li>
 Partner with department heads, HR, and operational managers to identify learning needs and align training outcomes with business goals.
 </li>
 <li>
 Coach and mentor internal trainers and subject matter experts to build facilitation capability within the organization
 </li>
 <li>
 Support leadership development initiatives for supervisory and team leader levels within frontline operations.
 </li>
 <li>
 Stay abreast of global best practices in learning technology, behavioral science, and service excellence.
 </li>
 <li>
 Integrate digital learning tools (LMS, e-learning, simulations, gamification) to enhance learner engagement and scalability.
 </li>
 <li>
 Foster a culture of continuous learning and development within the frontline workforce.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Proven track record in designing and delivering soft skills or customer service excellence training programs for large, multicultural teams. knowledge of airport operations, passenger handling, ground services, and safety requirements.
 </li>
 <li>
 Excellent facilitation, presentation, and communication skills.
 </li>
 <li>
 Expertise in soft skills topics: communication, empathy, resilience, cultural awareness, and customer engagement.
 </li>
 <li>
 Strong analytical and problem-solving skills with ability to measure and demonstrate ROI of training.
 </li>
 <li>
 High emotional intelligence and cultural sensitivity, with ability to engage a diverse workforce.
 </li>
 <li>
 Expertise in instructional design, facilitation, adult learning principles, experiential learning methods and e-learning development.
 </li>
 <li>
 Proven ability to design and implement large-scale and multi-station training programs
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Education, Psychology, Business Administration, or related field
 </li>
 <li>
 Minimum 7&ndash;10 years of experience in learning and development, with at least 3&ndash;5 years in a lead trainer role within the aviation, hospitality, or service industry.
 </li>
 <li>
 Proven track record in designing and delivering soft skills or customer service excellence training programs for large, multicultural teams
 </li>
 <li>
 Instructional Design certification (e.g., ATD, CIPD, or Kirkpatrick).
 </li>
 <li>
 Train-the-Trainer or Master Trainer certification.
 </li>
 <li>
 Certification in Emotional Intelligence, Customer Experience, or Coaching is highly desirable.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Manager Training (Soft Skills)

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