service writer advisor

TRANSCHICAGO TRUCK GROUP

<div><p>At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We&rsquo;re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We&rsquo;re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you&rsquo;re the kind of person who likes to learn by doing and see the impact of your work every day, you&rsquo;ve found the right spot.</p><p>
We're looking for a Service Advisor who will be responsible for managing the flow of communication between the customer and service department about vehicle repair needs. You help the customer understand the purpose of repairs and relevant costs, advise on supplemental services, and provide repair status updates on a consistent basis.</p><p><b>
Essential Functions &amp; Responsibilities:</b></p><ul><li>
Greet customers and initiate the write up process by verifying:<ul><li>
Owner of the vehicle and contact information,</li><li>
Owner&rsquo;s preferred method of communication,</li><li>
Method of payment or purchase order number,</li><li>
Who&rsquo;s authorized to approve repairs and future payments,</li><li>
If the unit is under warranty and if there are any open campaigns or recalls,</li><li>
Customer&rsquo;s specific concerns.</li></ul></li><li>
Perform inspections of customer equipment and thoroughly document information about the vehicle&rsquo;s service needs based on findings.</li><li>
Create repair order in dealer management system (Procede), and secure customer signature.</li><li>
Notify foreman and parts department of incoming work and update comments in Decisiv through workflow.</li><li>
Communicate updates from customer to foreman in Decisiv &ndash; ensure all proper documentation updates are attached.</li><li>
Convey diagnosis updates from shop and upsell additional repairs recommended by technician.</li><li>
Ensure that vehicles are parked in designated parking areas, verifying unit is locked and all keys are secured and can be easily located.</li><li>
Manage Work in Process and update customers on a consistent basis.</li><li>
Track status of all trucks in the shop and provide customers with updates according to their preferred method of communication.</li><li>
Acquire customer approvals, provide estimates, book and close all retail service tickets.</li><li>
Assist with closing other repair orders as needed.</li><li>
Answer phones and greet customers with professional and welcoming manner.</li><li>
Effectively communicate all pertinent information acting as liaison between the Service Department and the customer.</li><li>
Communicate with customer throughout the invoice process.</li><li>
Advocate for a positive survey response.</li></ul><p><b>
Required Knowledge, Skills &amp; Abilities:</b></p><ul><li>
Strong customer service skills and the ability to have compassion for customers.</li><li>
Prior experience as a Service Advisor or Writer in the trucking or automotive industry is preferred.</li><li>
Ability to work well with a wide range of personalities and emotional states.</li><li>
Excellent oral and written communication skills (frequent and detailed documentation is required in this position).</li><li>
Mechanical inclination and attention to detail.</li><li>
Commitment to complete Service Advisor training in DTNA ARC, Decisiv, and Procede.</li><li>
Valid driver's license and ability to meet insurance requirements.</li></ul><b>
Compensation &amp; Benefits:</b><ul><li><b>
Compensation: </b>$40,000 base salary plus commission based on repair order tickets written.</li><li><b>
Benefits:</b></li><li><div><ul><li>
Medical Insurance</li><li>
Vision Insurance</li><li>
Dental Insurance</li><li>
Life and AD&amp;D Insurance</li><li>
Disability Insurance</li><li>
Flexible Spending Account (FSA)</li><li>
401(k) with company match</li><li>
Paid Time Off (PTO)</li><li>
Paid Sick Time</li><li>
Paid Holidays</li><li>
Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance</li></ul></div></li></ul><b><br>
</b><p><br>
<i>TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</i></p><p>
</p><p>uzfbfUEHZF</p></div>

Service Advisor

Papé

<p></p><div><h3 class="jobSectionHeader"><b>PAPE&rsquo; KENWORTH &ndash; SACRAMENTO, CA</b></h3><br>
<p></p>
<p><b>
SERVICE ADVISOR / WRITER (TUES-SAT SHIFT)</b><b>:</b></p>
<p>
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape&rsquo; Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Advisor to join their team in Sacramento, CA.</p>
<p>
At Pape&rsquo;, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.</p>
<p>
Make a difference. Grow your career. Join the Pape&rsquo; Team!</p>
<p><b>
WHAT YOU&rsquo;LL DO</b></p>
<p>
As our Service Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.</p>
<p>
This position will work the Tuesday through Saturday shift.</p>
<p><b>
WHAT YOU NEED:</b></p>
<ul>
<li>Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.</li>
<li>Excellent customer relations and communication skills.</li>
<li>Ability to perform at a high level in a fast-paced and team-oriented environment.</li>
<li>Mechanical aptitude is a plus.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Compensation:</b><b> $26-34/hr (Depending on Experience)</b></h4><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Why work for Pape&rsquo;:</b></h4>
<ul><li><b>Competitive pay based on your skills, training, and experience level.</b></li>
<li><b>Outstanding benefits including &ndash; </b>401(k) &amp; Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.</li>
<li><b>Progressive Vacation Plans, Sick Leave &amp; Paid Holidays </b>&ndash; Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape&rsquo; vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.</li>
<li><b>Advancement</b> &ndash; Pape&rsquo; is a dynamic, growth-oriented organization with a focus on promoting from within.</li>
<li><b>Stability and reputation </b>&mdash; Pape&rsquo; is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape&rsquo; is known for their stability, honesty and integrity.</li>
<li><b>Equipment</b> &ndash; Pape&rsquo; has the largest equipment inventory in the West and an unparalleled parts inventory!</li>
<li><b>Employee impact</b> &ndash; Enjoy an open-door policy where your voice will be heard and your opinions will matter.</li>
<li><b>Training</b> &ndash; You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b><i>
The Pape&rsquo; Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.</i></b></h4>
<p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

United Al Saqer Group

<p><strong>We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.</strong></p><p><strong>Main objectives of the role</strong></p><ul><li><p>Ensure premium service consulting tailored to the individual needs of each customer.</p></li><li><p>Boost sales through selling Aftersales products and services.</p></li><li><p>Loyalise customers and ensure customer satisfaction at any time.</p></li></ul><p><strong>Tasks</strong></p><ul><li><p>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</p></li><li><p>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</p></li><li><p>Maintaining positive customer relationships to ensure repeat business.</p></li><li><p>Ensuring all details on services rendered and costs are related to customers and processing their payments.</p></li><li><p>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</p></li></ul><p><strong>Interfaces</strong></p><ul><li><p>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</p></li></ul><br><p><strong>To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.</strong><br></p><p><strong>To succeed in this role, you should have the following skills and experience:</strong></p><ul><li><p>A bachelor's degree in mechanical engineering or automotive related field</p></li><li><p>Professional service advisor experience of an automotive dealership</p></li><li><p>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</p></li><li><p>Proficiency with industry-specific software.</p></li><li><p>Excellent customer service, interpersonal, and communication skills.</p></li><li><p>Strong organizational, decision making, and problem-solving skills.</p></li><li><p>The ability to communicate with mechanics, customers, and management.</p></li><li><p>UAE driving license</p></li></ul>

Griffin Ford

<div><div>The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.</div><br>
<div></div>
<div>
By working at a Ford dealership, you can be a part of a <b>brand</b> that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!</div><br>
<p></p>
<div><b>
Service Advisor Compensation and Benefits:</b></div>
<ul>
<li><div>Competitive Pay</div>
</li>
<li><div>Flexible Working Hours</div>
</li>
<li><div>Health Insurance</div>
</li>
<li><div>PTO &amp; Sick Leave</div>
</li>
<li><div>401(K)</div></li></ul><br>
<p>
</p><div><b>Service Advisor Responsibilities:</b></div><br>
<div></div>
<ul>
<li><div>Greet customers promptly</div>
</li>
<li><div>Obtain customer and vehicle information</div>
</li>
<li><div>Clearly report all vehicle symptoms as described by the customer</div>
</li>
<li><div>Determine and recommend maintenance base on age, mileage and history of vehicle</div>
</li>
<li><div>Prepare a complete and accurate estimate of cost for labor and parts</div>
</li>
<li><div>Establish follow up time</div>
</li>
<li><div>Monitor the progress of each vehicle throughout the day, and update customers frequently</div>
</li>
<li><div>Verify that the final invoice reconciles with the work performed on the repair order</div>
</li>
<li><div>Explain all completed work and charges to customers</div></li></ul><br>
<p>
</p><div><b>Service Advisor Requirements:</b></div><br>
<div></div>
<ul>
<li><div>Previous experience at a Ford dealership is a plus</div>
</li>
<li><div>Ability to identify the problem quickly</div>
</li>
<li><div>Knowledge of automobiles</div>
</li>
<li><div>Proven record of achieving exceptional customer satisfaction</div>
</li>
<li><div>Past experience as a service advisor, assistant lane manager or service consultant</div>
</li>
<li><div>Very energetic personality</div>
</li>
<li><div>A desire for a long-term career with a growing organization</div>
</li>
<li><div>Personal and professional integrity</div>
</li>
<li><div>Computer skills and willingness to learn new programs</div>
</li>
<li><div>Ability to learn new technology and repair and service procedures and specifications</div>
</li>
<li><div>Minimum of 1 year in service department</div>
</li>
<li><div>Ability to lift 50 pounds and work on your feet for extended periods of time</div>
</li>
<li><div>Ability to work in a fast-paced environment</div>
</li>
<li><div>Basic computer skills</div>
</li>
<li><div>Positive, friendly attitude</div>
</li>
<li><div>High school diploma or equivalent</div></li></ul><br>
<p>
</p><div>We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</div></div>

United Al Saqer Heavy Equipment LLC

<p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Job Description<br><br></strong><strong>We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.<br><br></strong><strong>Main objectives of the role<br><br></strong><ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.<br><br></li></ul><strong>Tasks<br><br></strong><ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.<br><br></li></ul><strong>Interfaces<br><br></strong><ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.<br><br></li></ul>Job requirements<br><br><strong>To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.<br><br></strong><strong>To succeed in this role, you should have the following skills and experience:<br><br></strong><ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></p></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul><p>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2x</p><p>Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Customer Service Advisor - Arabic speaker (Abu Dhabi) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago</p> Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Officer- Customer Service (Emiratized Role) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago</p> Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago</p> Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi <p>Abu Dhabi Emirate, United Arab Emirates 6 hours ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago</p><p>Abu Dhabi Emirate, United Arab Emirates 3 weeks ago</p><p>Abu Dhabi Emirate, United Arab Emirates 3 weeks ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Toretto Auto Services

<p><b>Job Description: Service Advisor &ndash; Automotive</b></p><p>The Service Advisor serves as the primary liaison between customers and the workshop. They are responsible for understanding customer concerns, preparing accurate job cards, recommending necessary services, and ensuring timely and high-quality delivery of vehicles. The role requires strong communication skills, technical understanding of automotive systems, and a focus on customer satisfaction.</p><p><b>Key Responsibilities </b></p><p><b>Customer Interaction</b></p><ul><li>Greet customers and understand their vehicle concerns and service requirements.</li><li>Document customer complaints clearly and translate them into actionable repair orders/job cards.</li><li>Provide accurate service estimates including costs, labor, and timelines.</li><li>Communicate recommended maintenance and repair services and obtain customer approval.</li></ul><p><b>Service Coordination</b></p><ul><li>Coordinate with the workshop team (technicians, parts, quality control) to ensure proper service workflow.</li><li>Monitor vehicle progress and update customers proactively on status, delays, or additional findings.</li><li>Ensure availability and correct issuance of spare parts required for service tasks.</li><li>Conduct final inspection in coordination with technicians before delivery.</li></ul><p><b>Delivery &amp; Follow-Up</b></p><ul><li>Explain the work performed, billing details, and warranty coverage to the customer at delivery.</li><li>Ensure timely closure of service orders and maintain accurate documentation.</li><li>Follow up with customers post-service to ensure satisfaction and gather feedback.</li><li>Handle customer concerns, escalations, and coordinate with management for resolutions.</li></ul><p><b>Sales &amp; Service Targets</b></p><ul><li>Achieve monthly service revenue, upselling, and customer satisfaction (CSI) targets.</li><li>Promote value-added services, annual maintenance contracts, extended warranties, etc.</li><li>Drive repeat business by building strong customer relationships.</li></ul><p><b>Required Skills &amp; Competencies</b></p><ul><li>Strong communication and interpersonal skills.</li><li>Basic to intermediate knowledge of automotive systems and repair processes.</li><li>Customer-focused approach with problem-solving skills.</li><li>Ability to multitask in a fast-paced workshop environment.</li><li>Familiarity with DMS (Dealer Management System) software preferred.</li></ul><p><b>Qualifications</b></p><ul><li>Diploma/Degree in Automobile Engineering or related field (preferred).</li><li>1&ndash;3 years of experience as a Service Advisor or in automotive customer service (freshers may be considered based on company policy).</li></ul><p><b>Work Environment</b></p><ul><li>Service center/workshop setting.</li><li>Requires regular interaction with customers, technicians, suppliers, and management.</li><li>May involve standing for long periods and occasional test drives.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

LGTC Recruitment

<p><b>About the Role</b></p><p>We are seeking a <b>customer-focused and technically knowledgeable Service Advisor</b> to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.</p><p>This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Diploma or Bachelor&rsquo;s Degree in <b>Automotive Technology, Mechanical Engineering</b>, or a related field.</li><li>2&ndash;3 years of experience as a <b>Service Advisor</b> in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in <b>Microsoft Office Suite</b> and <b>service management systems</b>.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul><p><b>Requirements</b></p><ul><li>Transferable residency (<b>VISA 18 Regular</b>).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than <b>40 years old</b>.</li><li>Proven background in <b>automotive service operations</b> or <b>customer support</b>.</li></ul><p><b>Key Success Factors</b></p><ul><li><b>Customer Satisfaction:</b> Deliver exceptional customer service and maintain long-term relationships.</li><li><b>Accuracy &amp; Efficiency:</b> Prepare complete and precise job cards to avoid errors and delays.</li><li><b>Effective Communication:</b> Facilitate clear and consistent communication between customers and technicians.</li><li><b>Technical Competence:</b> Understand vehicle systems and provide trustworthy recommendations.</li><li><b>Upselling &amp; Service Maximization:</b> Identify and recommend preventive maintenance opportunities.</li><li><b>Timely Follow-Up:</b> Ensure repair progress updates and on-time completion.</li><li><b>Problem-Solving:</b> Resolve issues quickly while maintaining customer trust.</li><li><b>Teamwork:</b> Collaborate effectively with technicians, parts, and management.</li><li><b>Compliance:</b> Adhere to safety, warranty, and documentation standards.</li></ul><p><b>Key Behavioral Competencies</b></p><ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul><p><b>Career Growth and Development</b></p><ul><li><b>Skill Enhancement:</b> Continuous learning in automotive technologies, diagnostics, and service management.</li><li><b>Performance-Based Advancement:</b> Opportunities for promotion to <b>Senior Service Advisor</b>, <b>Service Coordinator</b>, or <b>Service Manager</b> roles.</li><li><b>Cross-Functional Exposure:</b> Collaboration with technicians, parts departments, and customer relations teams.</li><li><b>Leadership Development:</b> Access to training and mentorship programs to prepare for supervisory roles.</li><li><b>Recognition:</b> Outstanding performance rewarded through incentives and internal recognition programs.</li></ul><p>Job Type: Full-time</p><p>Pay: KD300.000 - KD350.000 per month</p>

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