servicenow administrator developer

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><div><p>
Seize your opportunity to make a personal impact as a ServiceNow SAM Administrator/SME supporting Centers for Medicare and Medicaid Services - Cloud Products &amp; Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.<br>
<br>
At GDIT, people are our differentiator. A ServiceNow SAM Administrator/SME is responsible for the strategic administration, configuration, and continuous improvement of the ServiceNow Software Asset Management application. This role ensures accurate software license management, compliance, optimization of software spend, and alignment with enterprise IT Asset Management (ITAM) and IT Service Management (ITSM) best practices. They directly support the optimization, implementation, and compliance alignment of SAM modules in ServiceNow SAM Pro Plus in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency&rsquo;s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS.</p><p></p><p>
HOW YOU WILL MAKE AN IMPACT:</p><ul><li>
Guide the implementation, configuration, and maintenance of SAM, ensuring accurate software discovery, license reconciliation, and cost optimization</li><li>
Acts as the bridge between IT Asset Management (ITAM) processes and the technical capabilities of the ServiceNow platform</li><li>
Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization</li><li>
Ensure successful SAM platform integration into ITOM, HAM, and procurement systems</li><li>
Design workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities</li><li>
Applied knowledge in publisher-specific licensing packs and agreements (Adobe, Microsoft, Oracle, IBM) for effective license optimization efforts</li><li>
Work with Infrastructure, Hosting, and Operations teams to align SAM outputs with enterprise IT workflows</li><li>
Engage with procurement and supply chain teams to gather relevant data for CMDB and ServiceNow workflows</li><li>
Support risk mitigation for end-of-life software/hardware compliance and alignment with ITAM data governance protocols</li><li>
Creating, managing, and delivering reports on license usage, compliance, and cost savings to stakeholders</li><li>
Administer and maintain the ServiceNow SAM Pro application, ensuring platform stability, performance, and scalability.</li><li>
Configure SAM modules including Software Discovery Models, Normalization and Content Library usage, Reconciliation rules and license metrics, Entitlement and consumption tracking</li><li>
Manage upgrades, patches, and feature releases in alignment with ServiceNow best practices and release management standards.</li><li>
Maintain data integrity across CMDB, SAM, and related modules.</li><li>
Ensure accurate license position (Effective License Position - ELP) calculations.</li><li>
Implement automated workflows for software request fulfillment and reclamation.</li><li>
Align asset lifecycle processes with ITIL and ServiceNow CSDM frameworks.</li><li>
Perform reconciliation and compliance analysis using ServiceNow SAM Pro capabilities.</li><li>
Maintain normalization accuracy using ServiceNow Content Service.</li><li>
Contribute to and Enforce data governance standards across asset and configuration data.</li><li>
Design, document, and implement scalable SAM processes aligned with ServiceNow best practices.</li><li>
Automate manual tasks via Flow Designer, Business Rules, and IntegrationHub</li><li>
Continuously improve workflows to reduce operational overhead and increase efficiency.</li><li>
Develop dashboards and KPIs</li><li>
Act as a subject matter expert (SME) for ServiceNow SAM capabilities.</li><li>
Ensure adherence to ServiceNow best practices (i.e., Common Service Data Model (CSDM) alignment, CMDB health and governance, scoped application design )</li><li>
Establish and maintain SAM application policies, standards, and procedures.</li><li>
Support internal and external audits with proper documentation and controls.</li><li>
Stay current with ServiceNow roadmap and SAM Pro enhancements.</li><li>
Evaluate and implement new features</li><li>
Drive maturity of the SAM program toward higher capability levels (e.g., optimized/managed states per industry frameworks).</li><li>
Contribute to continuous improvement by supporting more robust CMDB data integration, automation workflows, and reconciliation</li></ul><p></p><p>
WHAT YOU&rsquo;LL NEED TO SUCCEED:</p><ul><li>
Education: Bachelor&rsquo;s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience</li></ul><ul><li>
Required Experience:
<ul><li>5+ years of experience in ServiceNow Administration with a strong focus on Software Asset Management Pro</li><li>
Hands-on experience with ServiceNow SAM Pro implementation and support including entitlement management, normalization, and software compliance</li><li>
Deep understanding of software licensing models (e.g., per user, per device, subscription, SaaS).</li><li>
Experience with ITAM, ITSM, and CMDB frameworks</li><li>
Strong knowledge of discovery tools and data integrations</li></ul></li></ul><ul><li>
Required Technical Skills:<ul><li>
ServiceNow Certified System Administrator (CSA)</li><li>
Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles and their integration into enterprise infrastructure</li><li>
Ability to configure and maintain the SAM module, including SaaS License Management</li><li>
Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems</li><li>
Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Hands-on experience with ServiceNow SAM Pro Plus, including entitlement imports, normalization, and content service configuration</li><li>
Ability to define and create workflows for software asset lifecycles, from acquisition to disposal</li><li>
Strong understanding of software licensing, metrics, and software compliance to avoid vendor penalties</li><li>
Expertise in publisher-specific licensing agreements (e.g., Adobe, Oracle, IBM)</li><li>
Knowledge of publisher packs for major vendors like Microsoft and Oracle</li><li>
Knowledge of discovery tools such as SCCM, JAMF, and APIs</li><li>
Experience in process improvement and automation to reduce dependencies on manual workflows and reporting; Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)</li><li>
Strong team collaboration and process improvement skills; Advanced troubleshooting and bug resolution capabilities</li></ul></li></ul><ul><li>
Attributes for Success: Strong leadership; Strategic thinking with strong attention to detail; Strong communication and stakeholder management skills; Ability to translate technical data into business value</li></ul><ul><li>
Preferred Skills:<ul><li>
Certified Implementation Specialist &ndash; Software Asset Management (CIS-SAM) certification</li><li>
Certified Software Asset Management (CSAM) certification or equivalent</li><li>
Certified Hardware Asset Management Professional (CHAMP) certification or equivalent</li><li>
ITIL preferred</li><li>
Experience with major vendor licensing (Microsoft, Oracle, IBM, SAP)</li><li>
Familiarity with cloud and SaaS asset management</li><li>
Experience with Agile/DevOps environments</li></ul></li><li>
Location: Remote 100%</li><li>
Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years.</li><li>
Work visa sponsorship will not be considered for this role</li></ul><p></p><p>
GDIT IS YOUR PLACE:<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.</p><ul><li>
Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>
Support: An internal mobility team focused on helping you achieve your career goals</li><li>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>
Flexibility: Full-flex work week to own your priorities at work and at home</li><li>
Community: Award-winning culture of innovation and a military-friendly workplace</li></ul><p></p><p>
#GDITFedHealthJobs</p><p>
#GDITPriority</p><p>
#GDITHealthSystems</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

ServiceNow Software Asset Management (SAM) Administrator SME

Openkyber

<div><p>Sr ServiceNow Developer Location: Remote Need active security clearance Role Description : We are looking for a talented ServiceNow developer to deliver world-class ServiceNow applications for our federal clients. As a ServiceNow developer, you will be responsible for configuring ServiceNow components and developing customized solutions within the ServiceNow platform. You will also analyze requirements, user stories, acceptance criteria, wireframes, work in a cross-functional agile delivery team, support testing, deployment, and documentation activities, as well as troubleshoot/resolve errors. To ensure success as a ServiceNow developer, you should have extensive experience working with ServiceNow platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class ServiceNow developer can create dynamic and scalable ServiceNow applications that meet the changing needs of the company.</p>
<p><b>ServiceNow Developer responsibilities:</b> Working as a technical lead for teams and projects (e.g., performing code reviews and giving direct feedback, owning branch strategy and pull requests, defining standards/processes, instilling coding best practices and security, driving DevSecOps practices, authoring custom frameworks, coaching other developers and team members, providing performance reviews, working closely with other project leadership, etc.). Working on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. Developing customized solutions within the ServiceNow platform. Designing, coding, and implementing ServiceNow applications. Writing unit tests and performing due diligence to meet acceptance criteria. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training. Maintaining the security and integrity of the application software.</p>
<p><b>Required certifications:</b> ServiceNow System Administrator Certification, ServiceNow Certified Developer, ICAgile Certified or Certified Scrum Master, ServiceNow Certified System Administrator, 2+ Implementation Specialist and/or Application Developer Certifications.</p>
<p>6+ years experience as a Developer using object-oriented programing languages (e.g. Java, C#, C++), and minimum 3+ years of experience directly with Java, 3+ years experience in low-code/no-code platforms such as Appian, Salesforce, ServiceNow, etc.; Direct ServiceNow configuration experience desired. 5+ years experience in development on RDBMS platforms (e.g., Oracle, SQL, MySQL, MariaDB). 5+ years experience data modeling to include creating and modifying standard and custom objects, writing Stored Procedures, optimizing queries and views, and performing ETL. 5+ years experience in development using web technologies (e.g. JavaScript, HTML, CSS, Bootstrap, etc.). 5+ years experience in JSON, XML, SOAP, REST and working knowledge of application programming interfaces (APIs) to support low-code/no-code platforms. 5+ years experience in working on agile delivery teams (e.g. with POs, testers, architects) as well as performing testing, debugging, root cause analysis, and authoring technical artifacts / documents / deliverables. 5+ years experience using Git with branching / merging, code reviews, and pull requests. 3+ years experience deploying ServiceNow applications.</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

OCI MySQL HeatWave Engineer

<div></div><div><p><b>Date: </b>May 7, 2026
</p><p><b>Location:</b> Springfield, VA, Virginia, United States
</p><p><b>Company: </b>HII's Mission Technologies division
</p><div><p>Requisition Number: 28135</p>
<p>
Required Travel: 0 - 10%</p>
<p>
Employment Type: Full Time/Salaried/Exempt</p>
<p>
Anticipated Salary Range: $90,418.00 - $170,000.00</p>
<p>
Security Clearance: TS/SCI
</p><p>Level of Experience: Mid</p><br>
<p></p>
<p>
This opportunity resides with <b>Warfare Systems (WS)</b>, a business group within HII&rsquo;s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.</p>
<p>
HII works within our nation&rsquo;s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.</p><br>
<p></p>
<p><b>
Leadership Mindset at HII &ndash; Mission Technologies</b></p>
<p>
Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:</p><br>
<ul>
<li><b>Know &amp; Grow Your People</b> &ndash; Commit to learning and supporting team success.</li>
<li><b>Build Relationships</b> &ndash; Communicate openly, collaborate well, and build trust.</li>
<li><b>Take Ownership</b> &ndash; Deliver on commitments and take pride in your work.</li>
<li><b>Customer First</b> &ndash; Focus on the mission and those we serve.</li>
<li><b>Shape the Future</b> &ndash; Bring ideas, curiosity, and continuous improvement.</li>
<li><b>Act with Urgency</b> &ndash; Take initiative and follow through with purpose.</li><br>
</ul>
<p>These capabilities guide how all employees contribute to our shared success across Mission Technologies.</p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Description</b></h2>
</div><div><p>
HII Mission Technologies is seeking an experienced ServiceNow Technical Business Designer. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.</p>
<p>
If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!</p><br>
<p></p>
<p>
Level 3 salary range: 90,418-167,918</p>
<p>
Level 4 salary range: 113-587- 210,948</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Job Responsibilities</b></h2>
</div><div><ul><li>Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)</li>
<li>Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions</li>
<li>Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams</li>
<li>Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability</li>
<li>Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)</li>
<li>Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2>
</div><div><p><b>
Level 3 : </b>6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.</p>
<p><b>
Level 4: </b>10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.</p><br>
<p></p>
<p><b>
Required experience: </b>5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations.
</p><p>Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria.<br>
Experience working on/with Agile/Scrum delivery teams</p><br>
<p></p>
<p><b>
Security + Certification to be obtained within 3 monhts of hire.</b></p><br>
<p></p>
<p><b>
TS/SCI clearance required at time of hire with ability to obtain Poly.</b></p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Preferred Requirements</b></h2>
</div><div><p><b>
Desired certifications or training: </b>ServiceNow Certified Implementation Specialist &ndash; ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master.ServiceNow Certified System Administrator (CSA)</p>
<p><b>
Desired experience: </b>Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.</p></div></div></div><p><br>
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.<br>
<br>
<b>Meet HII&rsquo;s Mission Technologies Division</b><br>
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you.<br>
<br>
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
<br>
<br>
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.<br>
<br>
<b>Why HII</b><br>
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.<br>
<br>
Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.<br>
<br>
<b>Together we are working to ensure a future where everyone can be free and thrive.</b><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.<br>
<br>
<b>Do You Need Assistance?</b><br>
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to <b>buildyourcareer@hii-co.com</b> and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call <b>1-844-849-8463</b> for assistance. Press #3 for HII Mission Technologies.</p></div></div><p></p>

ServiceNow Technical Business Designer

Stellar Solutions

<div><p><b>Title:</b> CMDB Configuration Manager (ServiceNow)</p>
<p><b>Duration:</b> Long Term Extendable Project</p>
<p><b>Location:</b> Onsite 2-3 days/week at Denver International Airport (local candidates only)</p><p><br>
</p><p><b>Role Overview</b></p>
<p>We are seeking a ServiceNow CMDB Configuration Manager to strengthen and mature our CMDB data, which underpins enterprise asset lifecycle management. This role goes beyond basic administration&mdash;responsible for ensuring Configuration Item (CI) and asset data is accurate, complete, compliant, and service‑aware. The position is pivotal in enabling reliable impact analysis, reporting, and operational decision‑making, while actively managing integrations, reconciliations, and stakeholder alignment across Technology Asset Management (TAM), Procurement, and Operations.</p><p><br>
</p><p><b>Required Qualifications</b></p>
<ul><li>Proven experience managing ServiceNow CMDB (Health, Data Manager, Attestation)</li>
<li>Hands‑on expertise with ServiceNow IntegrationHub, ETL processes, and third‑party data sources</li>
<li>Strong knowledge of CI/asset lifecycle alignment and relationships</li>
<li>Solid grounding in ITIL v4 practices (Service Configuration Management, Asset Management)</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or equivalent experience</li></ul><br>
<p></p><p><b>Preferred Qualifications</b></p>
<ul><li>ITIL v4 Foundation certification</li>
<li>ServiceNow CIS in Hardware Asset Management or Discovery</li>
<li>Experience with HAM Professional and advanced CSDM implementations</li>
<li>Track record managing large hardware environments (10,000+ CIs)</li>
<li>Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel</li>
<li>Familiarity with compliance frameworks (SOX, HIPAA, NIST) related to asset/configuration managemen</li></ul></div>

CMDB Configuration Manager (ServiceNow)

Metropolitan Transportation Authority

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Manager, Platform Technology ServiceNow</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$160,963 - $189,990</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Senior Director, Platform Technology</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
Opening</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
About Us</p><p></p><p><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.</p><p></p><p><br>
Summary</p><p></p><p><br>
The Platform Technology Manager will be responsible for overseeing a team of platform engineers, technicians, and administrators and driving the development and evolution of the organization's platform infrastructure, automation tools, storage, and deployment pipelines. You will play a critical role in shaping the technical infrastructure of our organization. Working collaboratively with technology teams, this role will help to drive operations and automation, accelerate product delivery, and ensure consistent and stable services.</p><p></p><p><br>
Various Products, including, but not limited to:</p><ul><li>
Corp Finance/ Capital Planning &amp; Budget</li><li>
Legal, Risk &amp; Safety</li><li>
Enterprise Asset Management
</li><li>Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
</li><li>Employee Experience
</li><li>Platforms/Back-End Operations/DBA
</li><li>Bus &amp; Paratransit</li><li>
Scheduling Crew Pick</li><li>
Transportation Intelligent Systems, Train Control
</li><li>B&amp;T Products
</li><li>Customer Experience
</li><li>Revenue Fare Collections</li></ul><p></p><p><br>
Responsibilities</p><p><b><br>
Critical Skills</b></p><ul><li>
Industry-recognized platform engineering certifications (CSD, CSM, CSSLP, CIS-DF, Microsoft DevOps Engineer Expert) with strong ServiceNow domain expertise across ITSM, CSM, HRSD, ITOM, and related modules.</li><li>
Hands-on programming in JavaScript (ES5/ES6+), Glide Scripting, HTML/CSS, and AngularJS/Now Experience, with experience in DevOps, CI/CD, and scalable platform development.</li></ul><br>
<p></p><ul><li>
Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives</li><li>
Oversees staff workload and quality of work, addressing performance issues when needed.</li><li>
May contribute to or influence the strategic direction of one or more disciplines within IT</li><li>
Assist with the implementation of the strategy</li><li>
Translates policy into operational plans</li><li>
Results may impact the metrics of a functional area within IT and are visible to a variety of internal stakeholders and senior management</li><li>
Leads a workforce focused on a discipline within IT</li><li>
Directs one or more professional individual contributors</li><li>
The role encompasses complex subject matter requiring extensive knowledge in a single discipline and broad knowledge in related disciplines of domains.
</li><li>Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget</li><li>
Work is often focused on the delivery of monthly or quarterly results, and outputs are subject to periodic review against targets.
</li><li>Motivates personnel to create a professional environment that respects individual differences and enables all employees to develop into their full potential, disciplining when necessary
</li><li>Supervises a professional team of IT staff in its selection, adoption, development, and support of one or more product lines through all stages of the product lifecycle, from ideation, definition, prototyping, design, validation &amp; testing, launch, run stage, and eventual product retirement.</li><li>
In collaboration with IT and business leaders, creates, delivers, and manages product and organizational roadmaps to maintain alignment with defined digital agendas and service expectations.</li><li>
Monitors and manages team activities and deliverables for adherence to relevant enterprise and departmental resource, technology, and operational governance/approval processes, and departmentally spanning technology architectures, models, methods, and tools.</li><li>
Leads team in its development and management of system support processes and service levels to ensure the sustainability, viability, and quality of delivered products within agreed service targets.</li><li>
Develops and maintains product lifecycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement.</li><li>
Manages cross-functional teams assigned to design, build, and maintain one or more product lines and/or platforms.
</li><li>Analyzes and monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies.</li><li>
Establishes assurance processes throughout the team that are reliable and satisfy the organization&rsquo;s stated quality and safety objectives within organizational risk tolerance. Proposes risk mitigation strategies.</li><li>
Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.</li><li>
Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance.
</li><li>Maintain an engaged workforce and foster a positive culture throughout organizational change.</li><li>
Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high-impact regulatory changes.
</li><li>Provides expert-level guidance and training to the IT community, and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks as assigned.</li><li>
May need to work outside of normal work hours (i.e., evenings and weekends)</li><li>
Travel may be required to other MTA locations or other external sites.</li><li>
Observing the work performed by the contractor.</li><li>
Reviewing invoices and approving them if the work has contractual standards.</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p></p><p><br>
Required Qualifications</p><ul><li>
Education:
</li></ul><p>Knowledge &amp; Skills</p><ul><li>
A bachelor&rsquo;s degree. A combination of education and experience may be considered in lieu of a degree.
</li><li>A minimum of 5 plus years of relevant technology experience. Leadership ability.</li><li>
Demonstrate ability for leadership.</li><li>
Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li></ul><p>
Technical Skills</p><ul><li>
Must possess an expert/highly proficient understanding of technology</li><li>
Expert/Highly Proficient ability to develop and implement enterprise product solutions. Ability to prioritize, handle multitasking, and work in an agile environment. Ability to quickly learn and understand new technologies</li><li>
Expert/Highly Proficient, proven ability to manage projects and initiatives</li><li>
Expert/Highly Proficient ability to fit in with the constant shifting needs and demands of the business Departments.</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
A platform engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), AWS Certified Solutions Architect, RedHat Certified Engineer, Kubernetes Certified, Azure DevOps Solutions Certifications.</li><li>
, Ar, Microsoft Certified: Azure Solutions Architect Expert, Oracle Products Certifications including OCI Platform Certificates, Certified Software Test Lead (CSTL), Certified Automation Professional (CAP), AWS Certified DevOps Engineer - Professional Certificate, Certified Kubernetes Administrator (CKA), Docker Certified Associate (DCA), Microsoft Certified: DevOps Engineer Expert</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, Kotlin, Bash, C++, COBOL, Puppet, Perl, PHP, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, Linux, PeopleSoft, ServiceNow, Google Cloud, Red Hat OpenShift, and Anypoint Platform).</li></ul><p>
Behavioral Skills</p><ul><li>
Must possess active listening, attention to detail, customer service, prioritization, and problem-solving skills.
</li><li>Ability to work independently and strategically.</li><li>
Demonstrated expertise in identifying and analyzing risks and developing effective mitigation strategies.</li><li>
Strong technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.</li><li>
Excellent critical thinking, problem-solving, and decision-making skills.</li><li>
Strong interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.</li><li>
Proven ability to manage multiple projects simultaneously and prioritize tasks based on urgency and impact.</li><li>
Extensive hands-on experience with related tools.</li><li>
Solid working knowledge of IT domains.
</li><li>Ability to work under pressure and meet deadlines individually and collaboratively. Think logically, assess problems, and be results-oriented.</li><li>
Ability to identify complex business and technology risks and associated vulnerabilities. Prioritize multiple tasks and switch between tasks quickly.</li><li>
Ability to communicate effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).</li><li>
Ability to establish and maintain effective working relationships with employees at all levels within the organization, and with both internal and external customers.</li></ul><p>
Competencies</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Collaborates</p><p><br>
Expert</p><p><br>
Building partnerships and working collaboratively with others to meet shared objectives</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Expert</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Expert</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Values Diversity</p><p><br>
Expert</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Manager, Platform Technology - ServiceNow

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Description - Junior ServiceNow Developer</b></p>
<p><b>
Location:</b> Hyderabad / Chennai (Hybrid)<br>
<b>Employment Type:</b> Full-time<br>
<b>Experience Required:</b> 1-2 years of relevant experience</p>
<p><b>
Role Overview</b></p>
<p>
We are looking for a motivated <b>Junior ServiceNow Developer</b> with foundational knowledge of the ServiceNow platform to support development, configuration, and maintenance activities. The ideal candidate should have basic hands-on experience in ServiceNow development and a strong willingness to learn and grow in a fast-paced delivery environment.</p>
<p>
This role will involve working closely with senior developers, business analysts, and project teams to build and enhance ServiceNow solutions.</p>
<p><b>
Key Responsibilities</b></p>
<h3 class="jobSectionHeader"><b>
Development &amp; Configuration</b></h3>
<ul><li>Assist in developing and configuring ServiceNow applications and modules</li>
<li>Work on:
<ul><li>Business Rules</li>
<li>Client Scripts</li>
<li>UI Policies</li>
<li>UI Actions</li>
<li>Script Includes</li>
</ul></li><li>Support development of Service Catalog items, record producers, and workflows</li>
</ul><h3 class="jobSectionHeader"><b>Platform Support</b></h3>
<ul><li>Perform basic instance administration activities</li>
<li>Assist in data imports using transform maps and import sets</li>
<li>Support issue resolution and bug fixing</li>
<li>Participate in platform upgrades and release activities</li>
</ul><h3 class="jobSectionHeader"><b>Collaboration &amp; Learning</b></h3>
<ul><li>Work with senior developers to understand requirements and technical designs</li>
<li>Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)</li>
<li>Learn and apply best practices for ServiceNow development</li>
<li>Document configurations and development work</li>
</ul><h3 class="jobSectionHeader"><b>Testing &amp; Quality</b></h3>
<ul><li>Perform unit testing for developed features</li>
<li>Support QA and UAT cycles</li>
<li>Fix defects and ensure quality delivery</li>
</ul>
<p><b>Mandatory Skills &amp; Qualifications</b></p>
<h3 class="jobSectionHeader"><b>
Education</b></h3>
<ul><li>Bachelor s degree in Engineering, Computer Science, or related field</li>
</ul><h3 class="jobSectionHeader"><b>Experience</b></h3>
<ul><li>1-2 years of experience on the ServiceNow platform (internships + project experience can be considered)</li>
</ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3>
<ul><li>Basic understanding of <b>ServiceNow platform</b></li>
<li>Knowledge of:
<ul><li>JavaScript fundamentals</li>
<li>ServiceNow scripting (basic level)</li>
</ul></li><li>Familiarity with:
<ul><li>ITSM processes (Incident, Change, Problem)</li>
</ul></li><li>Understanding of:
<ul><li>Tables, forms, fields, and relationships in ServiceNow</li>
</ul>
</li></ul><p><b>Preferred Skills</b></p>
<ul>
<li>Exposure to Service Catalog, Flow Designer, or workflows</li>
<li>Basic understanding of REST APIs and integrations</li>
<li>Experience with version control tools like<br>
Git</li>
<li>Familiarity with Agile / Scrum methodology</li>
<li>Exposure to Service Portal or UI Builder (nice to have)</li>
</ul>
<p><b>Soft Skills</b></p>
<ul>
<li>Good communication and interpersonal skills</li>
<li>Strong willingness to learn and adapt</li>
<li>Problem-solving mindset</li>
<li>Ability to work in a team environment</li>
<li>Attention to detail</li>
</ul>
<p><b>Preferred Certifications</b></p>
<ul>
<li>ServiceNow Certified System Administrator (CSA) - (good to have, not mandatory)</li>
</ul>
</div><p></p><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>servicenow,servicenow platform,business rules,client scripts,itsm processes,workflows,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Developer II - Software Engineering

aramco digital

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Functional Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Application Lifecycle Management:
   </strong>
   Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
  </li>
  <li>
   <strong>
    Transition &amp; Release Management:
   </strong>
   Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
  </li>
  <li>
   <strong>
    ERP Systems Operations:
   </strong>
   Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
  </li>
  <li>
   <strong>
    Platform Support Management:
   </strong>
   Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
  </li>
  <li>
   <strong>
    Custom Application and Platform Support:
   </strong>
   Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
  </li>
  <li>
   <strong>
    Incident, Problem, and Change Management:
   </strong>
   Drive proactive incident resolution, root cause analysis, and structured change management across application services.
  </li>
  <li>
   <strong>
    Vendor and Contract Management:
   </strong>
   Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
  </li>
  <li>
   <strong>
    Continuous Improvement:
   </strong>
   Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
  </li>
  <li>
   <strong>
    Business Stakeholder Engagement:
   </strong>
   Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Education:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
  </li>
  <li>
   12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
  </li>
  <li>
   Strong technical background across enterprise systems, application integrations, and platform administration.
  </li>
  <li>
   Expertise in ITSM practices for application support operations.
  </li>
  <li>
   Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
  </li>
 </ul>
</div>


Application Support Manager

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