servicenow administrator

Huron Consulting Group

<div><div>Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 
 
Join our team as the expert you are now and create your future.</div><div></div>
We&rsquo;re seeking a Senior ServiceNow Administrator with deep experience in Managed Services delivery and the Customer Service Management (CSM) module. You&rsquo;ll be the platform steward for multiple client environments&mdash;owning configuration, data integrity, and releases&mdash;while enabling scalable service operations. You stay current on Now Assist and the latest ServiceNow capabilities and translate them into practical, outcome-driven improvements for our clients.<div></div><ul><li>
Platform Ownership: Administer and optimize ServiceNow instances, manage updates, upgrades, and Store apps with change controls.</li><li>
CSM &amp; Managed Services: Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals), enable deflection and incident/request handoffs.</li><li>
Automation &amp; AI: Design Flow Designer/Integration Hub automations; implement Now Assist features with governance and KPIs.</li><li>
Stakeholder Engagement: Translate business needs into epics/stories, estimate LOE, advise on platform best practices and roadmaps.</li><li>
Integrations &amp; Governance: Build REST/SOAP/MID integrations, ensure data quality, implement Performance Analytics and CSM reporting.</li><li>
Security &amp; Compliance: Enforce ACLs, encryption, retention policies; support audits and release planning with ATF and rollback strategies.</li></ul><div>
Requirements:</div><ul><li>
Experience: 6&ndash;8+ years in ServiceNow; 3+ years in CSM; MSP/multi-environment background.</li><li>
Skills: ServiceNow admin, CSM config, Flow Designer, Integration Hub, ATF, PA, scripting (JavaScript, Glide APIs), CMDB.</li><li>
AI Knowledge: Familiarity with Now Assist features, prompt design, governance, and value tracking.</li><li>
Practices: ITIL v4, secure config, change/release management.</li><li>
Soft Skills: Strong communication, consultative problem-solving, prioritization in multi-client setups.</li></ul><div></div><div>
Certifications (Preferred):</div><ul><li>
ServiceNow CSA (required), CIS&ndash;CSM (strong plus), CAD/CIS&ndash;ITSM, ITIL&reg; 4 Foundation, micro-certs (Flow Designer, IntegrationHub, ATF, PA).</li></ul><div>
Success Metrics:</div><ul><li>
SLA/OLA compliance, case deflection, backlog health, automation coverage, MTTR reduction, Now Assist impact, CSAT/NPS.</li></ul><div>
Working Model:</div><ul><li>
Agile/Scrum with Jira/Azure Boards, Git-based governance, ATF testing, occasional after-hours support.</li></ul><div></div><div>
Position Level</div>
Manager<div></div><div>
Country</div>
India</div>

Senior ServiceNow Administrator (Managed Services & CSM)

Zone IT Solutions

Description We are hiring a ServiceNow System Administrator for a Long term federal project based in Dubai City. You will joining our Global IT Service provider for an exciting new project. Requirements <ul> <li>ServiceNow certified administrator</li> <li>ServiceNow ITSM modules Configuration and Development skills.</li> <li>Mandatory Experience in Configuration Management Database (CMDB)</li> <li>Understanding of ServiceNow platform architecture and tables structure</li> <li>Experience in creating reports and Dashboards in ServiceNow modules</li> <li>Experience in IT Operations Management (ITOM) features will be a strong plus</li> <li>Ability to consultatively engage with our customers and provide guidance</li> <li>Strong documentation and presentation skills</li> <li>Excellent verbal and written communication skills</li> </ul> About Us Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital ERP and larger IT Services. We offer flexible efficient and collaborative solutions to any organization that requires IT experts. Our agile agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne Sydney and India. If you are looking for new opportunities your profile at or contact us at Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities. Required Experience Unclear Seniority Key Skills Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS Employment Type Contract Experience years Vacancy 1<img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr%2fuyLa%2fPGFR4OdNdWYSTn9Dk" width="0" height="0" />

ServiceNow System Administrator

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 
 
 The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead end-to-end ServiceNow implementation and enhancement projects from requirements gathering to deployment.
 </li>
 <li>
 Manage and mentor a team of ServiceNow developers and administrators, ensuring skills development and career growth.
 </li>
 <li>
 Oversee the design, development, and maintenance of custom applications and modules on the ServiceNow platform.
 </li>
 <li>
 Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
 </li>
 <li>
 Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
 </li>
 <li>
 Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
 </li>
 <li>
 Drive integration of ServiceNow with external systems using REST/SOAP APIs.
 </li>
 <li>
 Establish and enforce coding standards, code reviews, and quality assurance processes.
 </li>
 <li>
 Plan and manage ServiceNow upgrade and enhancement cycles.
 </li>
 <li>
 Act as the primary point of contact for escalations, risks, and delivery challenges.
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 7-10 years of working experience in ServiceNow development and implementation.
 </li>
 <li>
 3+ years in a leadership or manager ial role overseeing ServiceNow projects and teams.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) &ndash; required.
 </li>
 <li>
 ServiceNow Certified Application Developer (CAD) &ndash; required.
 </li>
 <li>
 ServiceNow ITSM Certification &ndash; preferred.
 </li>
 <li>
 Experience managing multiple ServiceNow projects simultaneously.
 
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 <ul>
 <li>
 Strong leadership, stakeholder management, and project delivery skills.
 </li>
 <li>
 Proficient in JavaScript for client-side and server-side scripting within the ServiceNow platform.
 </li>
 <li>
 Skilled in building custom applications and workflows across modules.
 </li>
 <li>
 Deep understanding of REST and SOAP integrations.
 </li>
 <li>
 Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
 </li>
 <li>
 Proficient in HTML, CSS, XML, SOAP, REST.
 </li>
 <li>
 Skilled in using the ServiceNow App Developer tooling.
 
 
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 In-depth knowledge of ServiceNow ITSM, ITOM, and ITAM modules.
 </li>
 <li>
 Experience with Service Catalog, CMDB, and automation workflows.
 </li>
 <li>
 Familiarity with low-code/no-code development on ServiceNow App Engine.
 </li>
 <li>
 Exposure to ServiceNow Flow Designer.
 </li>
 <li>
 Understanding of Performance Analytics and IntegrationHub.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 Travel Requirements
 
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, ServiceNow Developer - Manager

DXC Technology

<div>Job Description:
Key Responsibilities:<ul><li>
Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li><li>
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li><li>
Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li><li>
Manage integrations between ServiceNow and external systems to support seamless operations.</li><li>
Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li><li>
Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li><li>
Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li></ul>
Required Skills and Experience:<ul><li>
Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li><li>
Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li><li>
Experience in scripting, workflow design, and platform customization.</li><li>
Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li><li>
Excellent communication, stakeholder management, and problem-solving skills.</li><li>
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Senior Technical Consultant

Linking Humans

Key Responsibilities - Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM). - Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices. - Engage with stakeholders to gather requirements, document business processes, and develop functional specifications. - Translate business requirements into scalable, efficient ServiceNow solutions. - Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs. - Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery. - Mentor junior team members and provide expert input on process improvements and platform best practices. Required Experience &amp; Qualifications - 4+ years of hands-on ServiceNow experience across multiple modules. - Proven experience in process design, configuration, and consulting. - ServiceNow CSA (Certified System Administrator) required. - At least three ServiceNow CIS (Certified Implementation Specialist) certifications. - ITIL 4 Foundation certification. - Strong stakeholder management, communication, and problem-solving skills. - Ability to work independently and within a team.

ServiceNow Process Architect

Takamol Holding

<div>
 
 Job Description
 
 
 
 We are seeking a highly skilled and motivated
 
 Lead ServiceNow Engineer
 
 to oversee the design, development, implementation, and maintenance of ServiceNow solutions across the enterprise. This role requires deep expertise in the ServiceNow platform, hands-on development skills, and leadership capabilities to guide a team of ServiceNow developers and administrators. The ideal candidate will act as a technical lead, ensuring best practices, performance optimization, and successful delivery of ServiceNow projects aligned with business objectives.
 
 
 
 Job Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the design and development of ServiceNow solutions including ITSM, ITOM, HRSD, SecOps, or other modules as needed.
 </li>
 <li>
 Provide architectural guidance and best practices for ServiceNow implementation and integrations.
 </li>
 <li>
 Translate business requirements into well-architected technical solutions.
 </li>
 <li>
 Manage and mentor a team of ServiceNow developers and administrators.
 </li>
 <li>
 Collaborate with cross-functional teams (IT, Security, HR, etc.) to gather requirements and implement platform enhancements.
 </li>
 <li>
 Ensure platform governance, compliance, and alignment with ITIL standards.
 </li>
 <li>
 Lead upgrade and patch management processes, testing, and deployment of new features.
 </li>
 <li>
 Develop custom applications, workflows, UI policies, business rules, and integrations with external systems via REST/SOAP APIs.
 </li>
 <li>
 Monitor platform performance and implement improvements as needed.
 </li>
 <li>
 Maintain comprehensive documentation for configurations, procedures, and support.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).
 </li>
 <li>
 6+ years of experience in ServiceNow development and configuration.
 </li>
 <li>
 2+ years in a lead or senior role overseeing ServiceNow projects and teams.
 </li>
 <li>
 Strong understanding of ServiceNow architecture and data model.
 </li>
 <li>
 Proficiency in JavaScript, Glide, Flow Designer, IntegrationHub, and ServiceNow scripting.
 </li>
 <li>
 Experience with ServiceNow integrations using REST/SOAP, MID Servers, and 3rd-party platforms.
 </li>
 <li>
 In-depth knowledge of at least two major ServiceNow modules (e.g., ITSM, ITOM, SecOps, HRSD).
 </li>
 <li>
 Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, ServiceNow Agile).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 ServiceNow Certified System Administrator (CSA) &ndash; required
 </li>
 <li>
 ServiceNow Certified Implementation Specialist (CIS) in one or more areas &ndash; preferred
 </li>
 <li>
 Experience with CMDB, Discovery, and Service Mapping
 </li>
 <li>
 ITIL v3/v4 certification
 </li>
 <li>
 Leadership experience in enterprise-level ServiceNow implementations
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to prioritize tasks in a fast-paced environment
 </li>
 <li>
 Comfortable working both independently and in a team
 </li>
 </ul>
</div>

ServiceNow Product Engineering Lead

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