servicenow administrator

Alkami Technology

<div><p>Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing&mdash;each solution can stand alone, but together they deliver more&mdash;to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.</p><p></p><p><br>
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best &amp; Brightest to Work For Nationally; and Comparably&rsquo;s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We&rsquo;re building a culture where each Alkamist can perform to their highest potential, and we&rsquo;re always on the lookout for the best and brightest minds. If you&rsquo;re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.</p><p></p><p><br>
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.</p><p><br>
Follow us on Glassdoor and LinkedIn!</p><p></p>
The Sr ServiceNow Administrator is an experienced individual contributor responsible for the day-to-day administration, configuration, support, and continuous improvement of the ServiceNow platform in support of customer experience operations and enterprise workflow automation. This role applies strong functional and technical knowledge of the platform to maintain core ServiceNow capabilities, deliver well-scoped enhancements, improve process efficiency, and ensure stable and secure platform operations across multiple business workflows. The Sr ServiceNow Administrator works with moderate to high independence on complex support and configuration issues, partners with business and technical stakeholders to translate operational needs into practical platform solutions, and contributes to the adoption of governance standards, release discipline, and data quality practices. This role helps improve service delivery, self-service, reporting visibility, and user experience through effective administration of the ServiceNow AI Platform while ensuring alignment with operational priorities, compliance expectations, and overall broader Customer Experience objectives.
<h2 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities</b></h2><p><b>
Platform Administration &amp; Operations</b></p><ul><li><p>
Administer the ServiceNow AI Platform platform by configuring and maintaining tables, forms, fields, views, notifications, knowledge content, service portals, and user access to support customer experience and enterprise service workflows.</p></li><li><p>
Provide guidance to less experienced administrators, analysts, or business users by sharing platform knowledge, reviewing configurations, and reinforcing sound ServiceNow practices.</p></li><li><p>
Follow established platform administration standards by applying consistent naming conventions, testing discipline, documentation practices, and change control procedures.</p></li><li><p>
Monitor platform performance and adoption by reviewing incidents, integration failures, scheduled jobs, user feedback, and workflow trends to identify issues and recommend improvements.</p></li><li><p>
Develop dashboards, reports, and operational metrics by organizing service data and platform information into useful views that support decision-making, workflow management, and service performance monitoring.</p></li></ul><p></p><p><b>
SDLC, Change &amp; Release Management</b></p><ul><li><p>
Support continuous improvement efforts by identifying opportunities to expand self-service, simplify workflows, reduce manual work, and improve the overall user experience in ServiceNow.</p></li><li><p>
Document platform configurations, procedures, support processes, testing evidence, rollback plans, release notes, and enhancement details to improve maintainability, audit readiness, and knowledge transfer.</p></li><li><p>
Participate in upgrades, patches, clone activities, and release changes by evaluating impacts, executing testing, documenting issues, and supporting production readiness and post-release stabilization.</p></li><li><p>
Partner with stakeholders across Customer Experience organization (CX), operations, engineering, and enterprise technology by gathering requirements, clarifying process needs, and translating business requests into practical ServiceNow enhancements.</p></li></ul><p></p><p><b>
Configuration, Development &amp; Workflow Automation</b></p><ul><li><p>
Configure and support core service management processes by maintaining Case, Incident, Request, Problem, Change, Knowledge, and related workflows using standard ServiceNow administration practices.</p></li><li><p>
Build and enhance workflow automation by using Flow Designer, business rules, UI policies, client scripts, and other platform capabilities to reduce manual effort and improve process consistency.</p></li><li><p>
Support Service Catalog and request fulfillment capabilities by creating and maintaining catalog items, record producers, variables, approvals, task routing, and associated request workflows.</p></li><li><p>
Troubleshoot complex platform issues by analyzing configuration, scripts, integrations, logs, scheduled jobs, and data relationships to identify root causes and implement corrective actions.</p></li></ul><p></p><p><b>
Integrations &amp; Data Management</b></p><ul><li><p>
Contribute to CMDB-related administration by supporting configuration item data maintenance, reconciliation activities, and discovery-dependent workflows where applicable.</p></li><li><p>
Maintain data quality across platform records and configuration elements by monitoring accuracy, resolving inconsistencies, and supporting governance processes that improve the reliability of operational data.</p></li><li><p>
Maintain data access and retention policy adherence.</p></li><li><p>
Support integrations and data exchange by assisting with REST and API connections, import sets, transform maps, IntegrationHub actions, and related interface support activities.</p></li></ul><p></p><p><b>
Security, Compliance &amp; Audit</b></p><ul><li><p>
Maintain platform security and access configurations by administering roles, groups, ACLs, and approval paths in accordance with established governance, privacy, and control requirements.</p></li><li><p>
Maintain platform change log and ensure all configuration changes are traceable, tested, and auditable.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Recommended Experience &amp; Education</b></h2><p></p><p><b>
Minimum Years of Experience</b><br>
 5 years of related experience in ServiceNow administration, supporting one or more product areas for ITSM, CSM, HRSD, ITOM, or custom enterprise platforms, or 3 years with an advanced degree.</p><p></p><p><b>
Education Level</b><br>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Technology, or a related field is preferred; equivalent practical experience may substitute for formal education.</p><p><b>
Required</b></p><p></p><p>
 &middot; Strong knowledge of ServiceNow administration, including tables, forms, fields, roles, groups, notifications, update sets, and core platform configuration.</p><ul><li>Hands-on experience supporting ITSM/CSM capabilities such as Case, Incident, Request, Problem, Change, Knowledge, and Service Catalog administration.</li><li>Experience building and maintaining workflow automation using Flow Designer and standard ServiceNow platform capabilities.</li><li>Working knowledge of platform security concepts, including ACLs, role-based access, approval structures, and secure administrative practices.</li><li>Experience troubleshooting platform issues across configuration, integrations, scripts, data quality, and scheduled processes.</li><li>Working knowledge of REST APIs, import sets, transform maps, IntegrationHub, and common enterprise integration patterns.</li><li>Experience building reports, dashboards, SLA-related metrics, and operational performance views within ServiceNow.</li><li>Strong analytical, documentation, communication, and stakeholder partnership skills with the ability to manage competing priorities effectively.</li></ul><p></p><p><b>
Preferred</b></p><p></p><ul><li> ServiceNow Certified System Administrator certification.</li><li>Additional ServiceNow certifications in areas such as ITSM, Application Development, or Implementation Specializations.</li><li>Experience supporting CMDB, MID server, discovery-related data, asset-related records, or configuration governance practices.</li><li>Working knowledge of JavaScript, Glide concepts, or scripting used to support advanced ServiceNow administration.</li><li>Experience in SaaS, fintech, banking technology, customer support, or regulated operating environments.</li><li>Familiarity with ITIL and SDLC practices, audit support, release management, or compliance-oriented control environments.</li></ul>
The salary range for this position is: $131,000 - $145,000<p></p><h1 class="jobSectionHeader"><b>
Cool Things to Know</b></h1><p></p><p><b>
Not Just Any Company</b>: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.</p><p></p><p><b>
Work Authorization</b>: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.</p><p></p><p><b>
Recruiters</b>: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.</p><p></p><p><b>
Pay Transparency: </b>As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
</p><p></p><h1 class="jobSectionHeader"><b>The Important Stuff</b></h1><p></p><p><b>
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: </b>Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.</p><p></p><p><b>
#LI-REMOTE</b></p></div><p></p>

Sr. ServiceNow Administrator

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Project Leo is Amazon&rsquo;s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we&rsquo;ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.<br>
<br>
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.<br>
<br>
Leo Devices &amp; Systems team is looking for an experienced ServiceNow Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you&rsquo;ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.<br>
<br>
Key job responsibilities<br>
<ul><li>Architecture - Knowledgeable of ServiceNow&rsquo;s core capabilities, extensibility, and best practices when designing solutions for business customers.
</li><li>Administration &ndash; Upgrading, configuring, and maintaining ServiceNow&rsquo;s core, modules, workflows, and integrations with minimal disruption to business customers.</li><li>Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization. Oncall required.</li><li>Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.</li><li>Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.</li><li>Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Reporting &amp; Analytics &ndash; Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Train and Mentor - Train and mentor team members and other services support adjacent teams on ServiceNow practices.</li></ul><br>
A day in the life<br>
Leo Devices &amp; Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.
<br>
<br>
About the team<br>
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon&rsquo;s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br>
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we&rsquo;re building an environment that celebrates knowledge sharing and mentorship.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field</li><li>Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD).</li><li>3+ years direct experience working with customers to understand requirements and implementing information technology solutions.</li><li>3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.</li><li>3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.</li><li>3+ years with IT service management and user support.</li><li>1+ years experience developing applications for ServiceNow.</li><li>1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.</li><li>1+ years extending ServiceNow functionality through contemporary integration with resources such as RESTful or SOAP APIs.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working in an Agile or Scrum environment</li></ul>
- Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.<br>
<ul><li>Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.</li><li>Experience customizing or developing reports from data residing in relational databases.</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 115,800.00 - 160,000.00 USD annually<br>
USA, WA, Bellevue - 115,800.00 - 160,000.00 USD annually</div><p></p>

ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

Stellar Solutions

<div><p><b>Title:</b> CMDB Configuration Manager (ServiceNow)</p>
<p><b>Duration:</b> Long Term Extendable Project</p>
<p><b>Location:</b> Onsite 2-3 days/week at Denver International Airport (local candidates only)</p><p><br>
</p><p><b>Role Overview</b></p>
<p>We are seeking a ServiceNow CMDB Configuration Manager to strengthen and mature our CMDB data, which underpins enterprise asset lifecycle management. This role goes beyond basic administration&mdash;responsible for ensuring Configuration Item (CI) and asset data is accurate, complete, compliant, and service‑aware. The position is pivotal in enabling reliable impact analysis, reporting, and operational decision‑making, while actively managing integrations, reconciliations, and stakeholder alignment across Technology Asset Management (TAM), Procurement, and Operations.</p><p><br>
</p><p><b>Required Qualifications</b></p>
<ul><li>Proven experience managing ServiceNow CMDB (Health, Data Manager, Attestation)</li>
<li>Hands‑on expertise with ServiceNow IntegrationHub, ETL processes, and third‑party data sources</li>
<li>Strong knowledge of CI/asset lifecycle alignment and relationships</li>
<li>Solid grounding in ITIL v4 practices (Service Configuration Management, Asset Management)</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or equivalent experience</li></ul><br>
<p></p><p><b>Preferred Qualifications</b></p>
<ul><li>ITIL v4 Foundation certification</li>
<li>ServiceNow CIS in Hardware Asset Management or Discovery</li>
<li>Experience with HAM Professional and advanced CSDM implementations</li>
<li>Track record managing large hardware environments (10,000+ CIs)</li>
<li>Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel</li>
<li>Familiarity with compliance frameworks (SOX, HIPAA, NIST) related to asset/configuration managemen</li></ul></div>

CMDB Configuration Manager (ServiceNow)

CRI Advantage

<div><p><b>Senior ServiceNow Solution Business Analyst</b><br>
<b>Location: Remote (U.S.-Based)</b><br>
<b>Employment Type: Full-Time (12-month contract with possibility of extension)</b><br>
<b>Citizenship: U.S. Citizenship Required</b><br>
<b>Salary: $105,000&ndash;$125,000</b></p><p>
CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments.</p><p>
This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives.</p><p><b>
Responsibilities</b><br>
Lead by example and promote a culture of continuous improvement<br>
Provide training and support to enhance client team capabilities<br>
Identify opportunities for process improvements and drive implementation<br>
Stay current with industry trends and business analysis best practices<br>
Implement and maintain standards, tools, and best practices for business analysis<br>
Capture customer and service provider requirements in the form of user stories and support solution development with technical teams<br>
Understand customer pain points and recommend appropriate solutions<br>
Participate in design, testing, and transition of ServiceNow solutions<br>
Perform data analysis to support configuration and customization decisions<br>
Analyze and document business processes, workflows, and system interactions<br>
Translate requirements into design models and support the overall build process<br>
Design and execute training and user acceptance testing (UAT)<br>
Coordinate with developers and client teams to ensure thorough testing<br>
Track, report, and ensure timely resolution of defects<br>
Support development teams in troubleshooting and improving ServiceNow solutions<br>
Analyze system performance issues and recommend enhancements<br>
Work with clients to identify automation opportunities and define functional requirements<br>
Evaluate platform performance and recommend improvements</p><p><b>
Required Qualifications</b><br>
3&ndash;7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting<br>
4+ years of experience in business analysis<br>
2+ years in a senior or lead role<br>
Hands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSD<br>
Experience leading or supporting full lifecycle ServiceNow implementations from requirements through deployment<br>
Strong experience writing Agile user stories and working within Scrum teams<br>
Strong analytical skills with the ability to break down complex requirements<br>
Experience leading requirements workshops and facilitating stakeholder discussions<br>
Excellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadership<br>
Strong organizational and time management skills with the ability to manage multiple priorities independently</p><p><b>
Required Education</b><br>
Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree</p><p><b>
Certifications Required</b><br>
ServiceNow Certified System Administrator (CSA)<br>
Certified Scrum Master (CSM) or equivalent Scrum certification</p><p><b>
Certifications Desired</b><br>
Certified Implementation Specialist (CIS) in ServiceNow<br>
ITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT</p><p><b>
Benefits</b><br>
Medical (PPO/HDHP), Dental, Vision<br>
STD, LTD, LifeAD&amp;D<br>
FSA and HSA<br>
PTO, Holidays, Sick Leave<br>
401(k) with Employer Match<br>
EAP and Discount Programs</p><p><b>
About CRI Advantage</b><br>
CRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem.</p></div>

Sr. ServiceNow Solution BA

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><br>
SAP NS2 ServiceNow Architect</div><div></div><p><br>
NS2 COMPANY DESCRIPTION</p><p>
SAP is the global market leader for business software and related services. SAP National Security Services Inc.&reg; (SAP NS2&reg;) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans<i>. </i>We<i> </i>offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.</p><p><b>
This position requires access to customer data; Must be a U.S. citizen.</b> SAP NS2 does not offer Visa sponsorship for this role. All internals must have manager&rsquo;s approval to transfer.
</p><div><b>REQUIREMENTS:</b></div><div></div><p><b><br>
ServiceNow Architecture &amp; Leadership</b></p><ul><li>
ServiceNow Certified Technical Architect (CTA), or multi-module CIS certification (required)</li><li>
10+ years leading enterprise-scale implementations across ITSM, ITOM, CMDB, CSM, SPM, IRM, and SecOps</li><li>
Deep expertise in platform architecture, multi-instance design, scoping, and performance optimization</li><li>
Experience architecting and operating IL4/IL5 self-hosted environments</li><li>
Strong knowledge of DoD IL4/5/6 requirements and secure government architectures</li><li>
Expertise in NIST 800-53, FedRAMP High, DoD SRG, and continuous ATO processes</li><li>
Experience managing infrastructure (HA/DR, upgrades, cloning, capacity planning)</li></ul><div></div><p><b><br>
AI, Automation, Innovation &amp; Integration</b></p><ul><li>
Expertise in integration architecture (REST/SOAP APIs, MID Servers, ESB, API lifecycle management)</li><li>
Experience designing secure, customer-facing APIs (OAuth 2.0, mTLS, rate limiting)</li><li>
Proven integration with SAP (BTP IAS/IPS, S/4HANA, HCSM) and identity platforms</li></ul><ul><li>
Strong understanding of authorization boundary protection and cross-domain data exchange</li><li>
Experience with ServiceNow AI/ML (NowAssist, GenAI, Predictive Intelligence, Virtual Agent, MCP)</li><li>
Knowledge of intelligent automation (routing, summarization, recommended actions)</li><li>
Hands-on experience with Flow Designer, Process Automation, and ATF</li><li>
Understanding of agentic AI concepts and strategies for &quot;lights out operations&quot;</li></ul><div></div><p><b><br>
Preferred Certifications</b></p><ul><li>
ServiceNow CTA, Togaf, ITIL, Security+ or CISSP, Certified Scrum Master (CSM), SAP BTP certification</li></ul><div></div><div><b><br>
RESPONSIBILITIES:</b></div><div><b><br>
</b></div><p><b>Enterprise Architecture &amp; Strategic Planning</b></p><ul><li>
Define and maintain ServiceNow architecture aligned to SAP NS2&rsquo;s 2026&ndash;2028 roadmap</li><li>
Design multi-instance architecture supporting IL4/IL5/IL6 with secure boundary controls</li><li>
Lead platform expansion across ITSM, ITOM, CSM, SPM, IRM, SecOps, and ITAM</li><li>
Develop technical roadmaps for AI/ML integration, automation strategies, and instance consolidation</li><li>
Develop roadmaps for AI/ML, automation, and instance consolidation</li><li>
Produce architecture artifacts (solution designs, integrations, security, compliance)</li><li>
Plan migration strategies from ServiceNow cloud to IL5 self-hosted and future IL5 cloud environments</li></ul><div></div><p><b><br>
Self-Hosted Instance Architecture &amp; Security</b></p><ul><li>
Lead IL4/IL5 self-hosted architecture, including hardening, monitoring, and ATO sustainment</li><li>
Design infrastructure (compute, storage, database, MID Server) and ensure HA/DR, backup, and continuity</li></ul><ul><li>
Oversee upgrades, cloning, refresh, and environment synchronization</li><li>
Implement security architectures aligned to DoD IL4/5/6, NIST 800-53, and FedRAMP High</li><li>
Establish data classification, boundary protection, and multi-tenant segregation strategies</li></ul><div></div><div><b><br>
API &amp; Integration Architecture</b></div><ul><li>
Architect secure, customer-facing APIs and external integrations</li><li>
Define authentication frameworks (OAuth 2.0, mTLS, certificates, API keys)</li><li>
Implement API security controls (rate limiting, throttling, validation, secrets management)</li></ul><ul><li>
Design onboarding workflows and self-service API access models</li><li>
Lead integrations with SAP (S/4HANA, BTP IAS/IPS, HCSM) and external systems</li><li>
Enable cross-domain, event-driven architectures while maintaining IL boundary integrity</li></ul><div></div><p><b><br>
AI, Automation &amp; NowAssist Implementation</b></p><ul><li>
Lead AI strategy and implementation (NowAssist, Generative AI, Predictive Intelligence)</li><li>
Design intelligent automation (routing, summarization, Virtual Agent, recommended actions)</li><li>
Architect workflows, RPA integrations, ATF, and CI/CD enablement</li><li>
Implement predictive analytics for service optimization and capacity planning</li><li>
Drive automation to reduce manual effort and enable low/no-touch operations</li><li>
Establish AI governance and agentic AI capabilities</li></ul><div></div><p><b><br>
Solution Design &amp; Technical Leadership</b></p><ul><li>
Lead architectural design for complex ServiceNow implementations across multiple products and modules</li><li>
Define CMDB strategy, Event Management, SecOps (SIR, VR), and CSM integrations</li><li>
Provide technical leadership, mentorship, and oversight of development teams</li><li>
Conduct architecture/design reviews and guide sprint planning</li><li>
Establish development standards, manage technical debt, and resolve complex issues</li><li>
Partner on capacity planning and delivery execution</li></ul><div></div><p><b><br>
Stakeholder Engagement &amp; Platform Optimization</b></p><ul><li>
Collaborate with cross-functional stakeholders (OCOO, OCTO, Customer Success, Security)</li><li>
Present architecture, strategy, and roadmap to leadership and customers</li><li>
Lead customer discussions on platform capabilities and API enablement</li><li>
Monitor performance and drive optimization across self-hosted and cloud environments</li><li>
Evaluate new ServiceNow capabilities and lead innovation initiative</li><li>
Support RFPs, audits, compliance reviews, and ATO activities</li></ul><div></div><p><b><br>
WORK EXPERIENCE:</b></p><ul><li>
5+ years of ServiceNow architecture, design, and implementation experience</li><li>
5+ years leading ServiceNow technical teams</li><li>
Experience architecting self-hosted ServiceNow instances in IL4/IL5 or FedRAMP High environments (required)</li><li>
Experience designing customer-facing API solutions with external entity access</li><li>
Strong experience with ServiceNow AI/ML capabilities including NowAssist implementation</li><li>
Experience integrating ServiceNow with SAP platforms (BTP IAS/IPS, S/4HANA, HCSM) (preferred)</li><li>
Experience supporting DoD or Federal government customers with classified and unclassified systems (preferred)</li><li>
Demonstrated success implementing multiple ServiceNow products (ITSM, ITOM, CMDB, CSM, SPM, IRM, SecOps)</li><li>
Strong experience with Agile/Scrum methodologies, platform governance, and automated testing frameworks</li></ul><div></div><div><b><br>
QUALIFICATION</b>:</div><ul><li>
Minimum 4-year University degree in Computer Science, Information Systems, or related field, or equivalent work experience</li><li>
English: Fluent</li><li>
Travel: 0-10%</li><li>
Active or ability to obtain U.S. security clearance</li></ul><div><b>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div><br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</div><div></div><div><b><br>
Compensation Range Transparency</b>: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP&rsquo;s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 116700-245600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.</div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 451295 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

SAP NS2 ServiceNow Architect

Cognizant

<div><p>00068003701</p>
<ul><li>Date published <b>Mar 30 2026</b>
</li><li>Location <b>Riyadh</b><b> / </b><b>Saudi Arabia</b>
</li><li>Job category <b>Technology &amp; Engineering</b>
</li><li>Work model <b>Work from Office</b>
</li></ul><p></p><div><div><div><div><div>We are seeking enthusiastic fresh graduates to join our team as Graduate Trainees &ndash; ServiceNow. This role is designed for individuals looking to build a career in IT Service Management (ITSM) using the ServiceNow platform. The trainee will gain hands‑on experience in configuring, supporting, and maintaining ServiceNow applications aligned with ITIL best practices.</div><div></div><div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Assist in the configuration and administration of ServiceNow ITSM modules (Incident, Request, Change, Problem)</li><li>
Support user and role management, access controls, and system configurations</li><li>
Help create and maintain workflows, business rules, and notifications</li><li>
Assist in managing Service Catalog items and request flows</li><li>
Support report creation and dashboard configuration for operational visibility</li><li>
Troubleshoot basic ServiceNow issues and provide platform support</li><li>
Participate in testing, validation, and documentation of ServiceNow solutions</li></ul><p></p><div><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, or related field</li><li>
Basic understanding of IT Service Management (ITSM) concepts</li><li>
Strong analytical and problem‑solving skills</li><li>
Good communication skills and ability to work in a team environment</li></ul></div></div>
<p></p><p><b>The Cognizant community:</b>
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We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p>
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
<p><b>About us:</b>
<br>
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World&rsquo;s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p>
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Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p>
<p>
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.</p>
<p><i>
Disclaimer:
</i><br>
<i>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</i></p>
<p><i>
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</i></p><br>
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<div><p> </p><p>d</p></div></div></div></div></div></div></div><div></div>

ServiceNow - Programmer Analyst Trainee

Openkyber

<div><p>Sr ServiceNow Developer Location: Remote Need active security clearance Role Description : We are looking for a talented ServiceNow developer to deliver world-class ServiceNow applications for our federal clients. As a ServiceNow developer, you will be responsible for configuring ServiceNow components and developing customized solutions within the ServiceNow platform. You will also analyze requirements, user stories, acceptance criteria, wireframes, work in a cross-functional agile delivery team, support testing, deployment, and documentation activities, as well as troubleshoot/resolve errors. To ensure success as a ServiceNow developer, you should have extensive experience working with ServiceNow platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class ServiceNow developer can create dynamic and scalable ServiceNow applications that meet the changing needs of the company.</p>
<p><b>ServiceNow Developer responsibilities:</b> Working as a technical lead for teams and projects (e.g., performing code reviews and giving direct feedback, owning branch strategy and pull requests, defining standards/processes, instilling coding best practices and security, driving DevSecOps practices, authoring custom frameworks, coaching other developers and team members, providing performance reviews, working closely with other project leadership, etc.). Working on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. Developing customized solutions within the ServiceNow platform. Designing, coding, and implementing ServiceNow applications. Writing unit tests and performing due diligence to meet acceptance criteria. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training. Maintaining the security and integrity of the application software.</p>
<p><b>Required certifications:</b> ServiceNow System Administrator Certification, ServiceNow Certified Developer, ICAgile Certified or Certified Scrum Master, ServiceNow Certified System Administrator, 2+ Implementation Specialist and/or Application Developer Certifications.</p>
<p>6+ years experience as a Developer using object-oriented programing languages (e.g. Java, C#, C++), and minimum 3+ years of experience directly with Java, 3+ years experience in low-code/no-code platforms such as Appian, Salesforce, ServiceNow, etc.; Direct ServiceNow configuration experience desired. 5+ years experience in development on RDBMS platforms (e.g., Oracle, SQL, MySQL, MariaDB). 5+ years experience data modeling to include creating and modifying standard and custom objects, writing Stored Procedures, optimizing queries and views, and performing ETL. 5+ years experience in development using web technologies (e.g. JavaScript, HTML, CSS, Bootstrap, etc.). 5+ years experience in JSON, XML, SOAP, REST and working knowledge of application programming interfaces (APIs) to support low-code/no-code platforms. 5+ years experience in working on agile delivery teams (e.g. with POs, testers, architects) as well as performing testing, debugging, root cause analysis, and authoring technical artifacts / documents / deliverables. 5+ years experience using Git with branching / merging, code reviews, and pull requests. 3+ years experience deploying ServiceNow applications.</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

OCI MySQL HeatWave Engineer

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