servicenow administrator

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Project Leo is Amazon&rsquo;s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we&rsquo;ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. 
 
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed. 
 
Leo Devices &amp; Systems team is looking for an experienced ServiceNow Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you&rsquo;ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization. 
 
Key job responsibilities 
<ul><li>Architecture - Knowledgeable of ServiceNow&rsquo;s core capabilities, extensibility, and best practices when designing solutions for business customers.
</li><li>Administration &ndash; Upgrading, configuring, and maintaining ServiceNow&rsquo;s core, modules, workflows, and integrations with minimal disruption to business customers.</li><li>Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization. Oncall required.</li><li>Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.</li><li>Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.</li><li>Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Reporting &amp; Analytics &ndash; Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.</li><li>Train and Mentor - Train and mentor team members and other services support adjacent teams on ServiceNow practices.</li></ul> 
A day in the life 
Leo Devices &amp; Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.
 
 
About the team 
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon&rsquo;s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. 
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we&rsquo;re building an environment that celebrates knowledge sharing and mentorship.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field</li><li>Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD).</li><li>3+ years direct experience working with customers to understand requirements and implementing information technology solutions.</li><li>3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.</li><li>3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.</li><li>3+ years with IT service management and user support.</li><li>1+ years experience developing applications for ServiceNow.</li><li>1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.</li><li>1+ years extending ServiceNow functionality through contemporary integration with resources such as RESTful or SOAP APIs.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working in an Agile or Scrum environment</li></ul>
- Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance. 
<ul><li>Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.</li><li>Experience customizing or developing reports from data residing in relational databases.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 115,800.00 - 160,000.00 USD annually 
USA, WA, Bellevue - 115,800.00 - 160,000.00 USD annually</div>

ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description<div>
Seize your opportunity to make a personal impact as a ServiceNow SAM Administrator/SME supporting Centers for Medicare and Medicaid Services - Cloud Products &amp; Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. 
 
At GDIT, people are our differentiator. A ServiceNow SAM Administrator/SME is responsible for the strategic administration, configuration, and continuous improvement of the ServiceNow Software Asset Management application. This role ensures accurate software license management, compliance, optimization of software spend, and alignment with enterprise IT Asset Management (ITAM) and IT Service Management (ITSM) best practices. They directly support the optimization, implementation, and compliance alignment of SAM modules in ServiceNow SAM Pro Plus in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency&rsquo;s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS.
HOW YOU WILL MAKE AN IMPACT:<ul><li>
Guide the implementation, configuration, and maintenance of SAM, ensuring accurate software discovery, license reconciliation, and cost optimization</li><li>
Acts as the bridge between IT Asset Management (ITAM) processes and the technical capabilities of the ServiceNow platform</li><li>
Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization</li><li>
Ensure successful SAM platform integration into ITOM, HAM, and procurement systems</li><li>
Design workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities</li><li>
Applied knowledge in publisher-specific licensing packs and agreements (Adobe, Microsoft, Oracle, IBM) for effective license optimization efforts</li><li>
Work with Infrastructure, Hosting, and Operations teams to align SAM outputs with enterprise IT workflows</li><li>
Engage with procurement and supply chain teams to gather relevant data for CMDB and ServiceNow workflows</li><li>
Support risk mitigation for end-of-life software/hardware compliance and alignment with ITAM data governance protocols</li><li>
Creating, managing, and delivering reports on license usage, compliance, and cost savings to stakeholders</li><li>
Administer and maintain the ServiceNow SAM Pro application, ensuring platform stability, performance, and scalability.</li><li>
Configure SAM modules including Software Discovery Models, Normalization and Content Library usage, Reconciliation rules and license metrics, Entitlement and consumption tracking</li><li>
Manage upgrades, patches, and feature releases in alignment with ServiceNow best practices and release management standards.</li><li>
Maintain data integrity across CMDB, SAM, and related modules.</li><li>
Ensure accurate license position (Effective License Position - ELP) calculations.</li><li>
Implement automated workflows for software request fulfillment and reclamation.</li><li>
Align asset lifecycle processes with ITIL and ServiceNow CSDM frameworks.</li><li>
Perform reconciliation and compliance analysis using ServiceNow SAM Pro capabilities.</li><li>
Maintain normalization accuracy using ServiceNow Content Service.</li><li>
Contribute to and Enforce data governance standards across asset and configuration data.</li><li>
Design, document, and implement scalable SAM processes aligned with ServiceNow best practices.</li><li>
Automate manual tasks via Flow Designer, Business Rules, and IntegrationHub</li><li>
Continuously improve workflows to reduce operational overhead and increase efficiency.</li><li>
Develop dashboards and KPIs</li><li>
Act as a subject matter expert (SME) for ServiceNow SAM capabilities.</li><li>
Ensure adherence to ServiceNow best practices (i.e., Common Service Data Model (CSDM) alignment, CMDB health and governance, scoped application design )</li><li>
Establish and maintain SAM application policies, standards, and procedures.</li><li>
Support internal and external audits with proper documentation and controls.</li><li>
Stay current with ServiceNow roadmap and SAM Pro enhancements.</li><li>
Evaluate and implement new features</li><li>
Drive maturity of the SAM program toward higher capability levels (e.g., optimized/managed states per industry frameworks).</li><li>
Contribute to continuous improvement by supporting more robust CMDB data integration, automation workflows, and reconciliation</li></ul>
WHAT YOU&rsquo;LL NEED TO SUCCEED:<ul><li>
Education: Bachelor&rsquo;s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience</li></ul><ul><li>
Required Experience:
<ul><li>5+ years of experience in ServiceNow Administration with a strong focus on Software Asset Management Pro</li><li>
Hands-on experience with ServiceNow SAM Pro implementation and support including entitlement management, normalization, and software compliance</li><li>
Deep understanding of software licensing models (e.g., per user, per device, subscription, SaaS).</li><li>
Experience with ITAM, ITSM, and CMDB frameworks</li><li>
Strong knowledge of discovery tools and data integrations</li></ul></li></ul><ul><li>
Required Technical Skills:<ul><li>
ServiceNow Certified System Administrator (CSA)</li><li>
Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles and their integration into enterprise infrastructure</li><li>
Ability to configure and maintain the SAM module, including SaaS License Management</li><li>
Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems</li><li>
Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Hands-on experience with ServiceNow SAM Pro Plus, including entitlement imports, normalization, and content service configuration</li><li>
Ability to define and create workflows for software asset lifecycles, from acquisition to disposal</li><li>
Strong understanding of software licensing, metrics, and software compliance to avoid vendor penalties</li><li>
Expertise in publisher-specific licensing agreements (e.g., Adobe, Oracle, IBM)</li><li>
Knowledge of publisher packs for major vendors like Microsoft and Oracle</li><li>
Knowledge of discovery tools such as SCCM, JAMF, and APIs</li><li>
Experience in process improvement and automation to reduce dependencies on manual workflows and reporting; Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)</li><li>
Strong team collaboration and process improvement skills; Advanced troubleshooting and bug resolution capabilities</li></ul></li></ul><ul><li>
Attributes for Success: Strong leadership; Strategic thinking with strong attention to detail; Strong communication and stakeholder management skills; Ability to translate technical data into business value</li></ul><ul><li>
Preferred Skills:<ul><li>
Certified Implementation Specialist &ndash; Software Asset Management (CIS-SAM) certification</li><li>
Certified Software Asset Management (CSAM) certification or equivalent</li><li>
Certified Hardware Asset Management Professional (CHAMP) certification or equivalent</li><li>
ITIL preferred</li><li>
Experience with major vendor licensing (Microsoft, Oracle, IBM, SAP)</li><li>
Familiarity with cloud and SaaS asset management</li><li>
Experience with Agile/DevOps environments</li></ul></li><li>
Location: Remote 100%</li><li>
Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years.</li><li>
Work visa sponsorship will not be considered for this role</li></ul>
GDIT IS YOUR PLACE: 
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<ul><li>
Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>
Support: An internal mobility team focused on helping you achieve your career goals</li><li>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>
Flexibility: Full-flex work week to own your priorities at work and at home</li><li>
Community: Award-winning culture of innovation and a military-friendly workplace</li></ul>
#GDITFedHealthJobs
#GDITPriority
#GDITHealthSystems
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

ServiceNow Software Asset Management (SAM) Administrator SME

adesso GCC

<div>
 
 
 About the job
 
 
 
 We are looking for a
 
 Junior ServiceNow Consultant
 
 to join our fast-paced, self-managed delivery organization. In this role, you will work closely with IT consultants, delivery managers, QA teams, and cross-functional development squads to operate and continuously improve enterprise-grade data platforms for regional and global clients.
 
 
 
 
 
 Let&rsquo;s
 
 develop your future
 
 together, where you can
 
 code, grow, and inspire others.
 
 
 
 
 
 
 Location:
 
 Saudi Arabia, Riyadh or United Arab Emirates, Dubai
 
 
 
 
 
 
 
 What will you do?
 
 
 <ul>
 <li>
 Develop innovative solutions and
 
 gain hands-on experience
 
 implementing, configuring, and optimizing
 
 ServiceNow solutions
 
 and custom applications for adesso clients across banking, retail, and manufacturing.
 </li>
 <li>
 Build
 
 customer-specific applications
 
 on ServiceNow.
 </li>
 <li>
 Integrate external systems using
 
 Integration Hub, REST, SOAP, and other web services
 
 .
 </li>
 <li>
 Work closely with senior consultants to
 
 understand technical solution design
 
 .
 </li>
 <li>
 
 Support project implementations
 
 across ServiceNow modules.
 </li>
 <li>
 Learn to map real-world customer processes
 
 in ITSM, CSM, and FSM
 
 .
 </li>
 <li>
 Participate in
 
 client workshops and meetings
 
 .
 </li>
 <li>
 Understand customer needs and
 
 translate them into technical requirements
 
 .
 </li>
 <li>
 Contribute to the growth of the
 
 ServiceNow@adesso GCC Competence Center
 
 through collaboration and cross-project learning.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 University degree (or equivalent) in Software Engineering, Computer Science, or a related field.
 </li>
 <li>
 0&ndash;4 years of relevant ServiceNow experience, or a strong interest in ServiceNow.
 </li>
 <li>
 CSA (Certified System Administrator) certification is a plus. Strong willingness to learn and get certified is highly valued.
 </li>
 <li>
 Strong passion for software development with foundational knowledge of JavaScript, REST APIs, and modern web standards.
 </li>
 <li>
 Knowledge of solution and interface design, and familiarity with AI, ITIL, BPMN, JavaScript, and SQL.
 </li>
 <li>
 Motivated, reliable team player eager to grow in software development and technical consulting.
 </li>
 <li>
 Foundational knowledge of project methodologies such as Waterfall, Agile, Scrum, or hybrid models.
 </li>
 <li>
 Excellent English communication skills required; Arabic communication skills strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Our commitment to you
 
 
 <ul>
 <li>
 A well-established, next-gen global organization
 </li>
 <li>
 Modern working hubs across Riyadh, with remote work flexibility
 </li>
 <li>
 Agile, lean structures and fast decision-making processes
 </li>
 <li>
 Opportunity to work on international, enterprise-scale projects
 </li>
 <li>
 Competitive salary and a comprehensive benefits package
 </li>
 <li>
 Performance-based bonus system
 </li>
 <li>
 Access to unlimited learning platforms (e.g., Udemy)
 </li>
 </ul>
 
 
 
 
 
 About adesso GCC
 
 
 
 At adesso GCC, we bring together German engineering expertise and deep regional understanding to deliver custom software, data, cloud, and IT consulting services.
 
 
 As part of the adesso Group, you&rsquo;ll be connected to a global network of 10,000+ colleagues across 64+ locations.
 
</div>

Junior ServiceNow Consultant

Stellar Solutions

<div>Title: CMDB Configuration Manager (ServiceNow)
Duration: Long Term Extendable Project
Location: Onsite 2-3 days/week at Denver International Airport (local candidates only) 
Role Overview
We are seeking a ServiceNow CMDB Configuration Manager to strengthen and mature our CMDB data, which underpins enterprise asset lifecycle management. This role goes beyond basic administration&mdash;responsible for ensuring Configuration Item (CI) and asset data is accurate, complete, compliant, and service‑aware. The position is pivotal in enabling reliable impact analysis, reporting, and operational decision‑making, while actively managing integrations, reconciliations, and stakeholder alignment across Technology Asset Management (TAM), Procurement, and Operations. 
Required Qualifications
<ul><li>Proven experience managing ServiceNow CMDB (Health, Data Manager, Attestation)</li>
<li>Hands‑on expertise with ServiceNow IntegrationHub, ETL processes, and third‑party data sources</li>
<li>Strong knowledge of CI/asset lifecycle alignment and relationships</li>
<li>Solid grounding in ITIL v4 practices (Service Configuration Management, Asset Management)</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or equivalent experience</li></ul> 
Preferred Qualifications
<ul><li>ITIL v4 Foundation certification</li>
<li>ServiceNow CIS in Hardware Asset Management or Discovery</li>
<li>Experience with HAM Professional and advanced CSDM implementations</li>
<li>Track record managing large hardware environments (10,000+ CIs)</li>
<li>Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel</li>
<li>Familiarity with compliance frameworks (SOX, HIPAA, NIST) related to asset/configuration managemen</li></ul></div>

CMDB Configuration Manager (ServiceNow)

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe ITSM Administrator is responsible for managing and maintaining IT Service Management (ITSM) platforms, ensuring efficient handling of service requests, incidents, and changes. The role focuses on supporting system stability, implementing configuration updates, and managing a high volume of changes once the platform is stabilized. The administrator will work closely with operations and technical teams to ensure smooth service delivery aligned with ITIL best practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Administer and maintain ITSM tools and platforms (e.g., ServiceNow, BMC, etc.)</li><li>Manage and implement change requests in a controlled and efficient manner</li><li>Handle high volumes of system updates and configurations post-stabilization</li><li>Support Incident, Problem, and Change Management processes</li><li>Configure workflows, forms, and modules within the ITSM platform</li><li>Monitor system performance and ensure availability and reliability</li><li>Troubleshoot and resolve platform-related issues</li><li>Collaborate with technical teams for enhancements and integrations</li><li>Maintain documentation for configurations, changes, and processes</li><li>Ensure compliance with ITSM governance and best practices</li></ul>SKILLS &amp; ABILITIES<ul><li>Experience working with ITSM tools (ServiceNow, Remedy, etc.)</li><li>Good understanding of ITIL processes and frameworks</li><li>Ability to manage and implement bulk changes efficiently</li><li>Strong analytical and problem-solving skills</li><li>Basic knowledge of workflows, scripting, or configurations is a plus</li><li>Good communication and coordination skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 3+ years of experience in ITSM Administration / IT Support</li><li>Experience handling change management and system configurations</li><li>Exposure to enterprise IT environments</li><li>Experience in platform stabilization and post-deployment support is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL Foundation &ndash; Preferred</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &amp; Offshore</li></ul>SOFT SKILLS<ul><li>Strong attention to detail and accuracy</li><li>Ability to handle repetitive and high-volume tasks efficiently</li><li>Good organizational and time management skills</li><li>Proactive and solution-oriented mindset</li><li>High ownership and accountability</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR8,000.00 - QAR10,000.00 per monthWork Location: In person

ITSM Administrator

Pritchard Industries

<div>Pritchard Industries is seeking a motivated and detail-oriented ServiceNow Support Specialist to support the implementation, maintenance, and daily operations of our ServiceNow platform. This role is ideal for an individual who recently obtained their ServiceNow certification and is looking to grow their career in platform support, operations systems, and technology administration.

The ServiceNow Support Specialist will assist with work order ticket management, user support, training coordination, reporting, and system maintenance while partnering closely with Operations, IT, and leadership teams during platform rollout and ongoing enhancements.

Essential Duties and Responsibilities
<ul>
<li>Serve as a primary support resource for the ServiceNow platform and work order ticket system</li>
<li>Support ServiceNow implementation, rollout, and enhancement initiatives</li>
<li>Assist with monitoring and managing work order ticket workflows, assignments, and escalations</li>
<li>Provide first-level support and troubleshooting for ServiceNow users</li>
<li>Assist with user onboarding and training related to ServiceNow processes and workflows</li>
<li>Support the creation and maintenance of process documentation, training materials, and user guides</li>
<li>Monitor ticket activity and assist with maintaining data accuracy within the platform</li>
<li>Partner with Operations and IT teams to support workflow improvements and operational efficiencies</li>
<li>Assist with dashboard reporting, service metrics, and tracking operational trends</li>
<li>Escalate technical issues and system concerns to appropriate support teams as needed</li>
<li>Help support user adoption and change management initiatives during platform enhancements</li>
<li>Maintain strong communication with leadership and end users regarding ticket status and workflow processes</li>
</ul>
Qualifications
<ul>
<li>ServiceNow Certified System Administrator (CSA) certification preferred or recently obtained</li>
<li>Bachelor&rsquo;s degree preferred or equivalent combination of education and experience</li>
<li>Strong technical aptitude and willingness to learn new systems and processes</li>
<li>Excellent organizational, communication, and customer service skills</li>
<li>Strong problem-solving and multitasking abilities</li>
<li>Experience in administrative support, operations, customer service, or technical support preferred</li>
<li>Proficiency in Microsoft Office Suite, including Excel and reporting tools</li>
<li>Ability to work effectively in a fast-paced, team-oriented environment</li>
</ul>
Preferred Skills
<ul>
<li>Familiarity with ticketing systems, workflow platforms, or service management tools</li>
<li>Experience supporting system implementations or training initiatives preferred</li>
<li>Strong attention to detail and process improvement mindset</li>
<li>Ability to communicate effectively with both technical and non-technical users</li>
<li>Experience in facilities services, janitorial, maintenance, engineering, or service industries is a plus</li>
</ul>
Core Competencies
<ul>
<li>Customer Service Orientation</li>
<li>Technical Aptitude</li>
<li>Problem Solving</li>
<li>Communication &amp; Collaboration</li>
<li>Organization &amp; Time Management</li>
<li>Adaptability &amp; Initiative</li>
<li>Attention to Detail</li>
<li>Process Improvement</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based in Duluth, GA</li>
<li>Occasional travel may be required for training or operational support</li>
<li>Collaborative environment supporting both field and corporate teams</li>
</ul>
Benefits:
<ul>
<li>Full-Time</li>
<li>Shift: Monday to Friday</li>
<li>Salary range: 50,000 - $65,000/year</li>
<li>Paid holidays and vacation time</li>
<li>Health Benefits Package</li>
<li>Ancillary benefits&mdash;Life insurance, Long Term Disability, FSA, and Dependent Spending care</li>
<li>401K</li>
<li>Opportunity for growth</li>
</ul>
Pritchard Industries participates in E-Verify.</div>

ServiceNow Support Specialist

CMT Services INC

<div>ABOUT US: 


CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. 


Position Title: BMC Track‑It! Administrator, Service Desk 


Place of Performance:
Peace Corps HQ

1275 NE First St,

Washington, DC 20526

On-site

Full time 
Position Summary: The BMC Track-It! Administrator, Service Desk will administer and maintain the BMC Track-It! ticketing environment supporting the Peace Corps IT Service Desk. This position is responsible for workflow configuration, ticket categories, coding changes, dashboards, metrics, platform maintenance, upgrades, vendor coordination, Self-Service Portal support, SharePoint updates, Knowledge Base support, and process documentation. 


Key Responsibilities
<ul>
<li>Administer BMC Track-It! workflows, ticket categories, custom fields, dashboards, reports, queues, and role-based views.</li>
<li>Configure and maintain ticket coding, routing, escalation logic, and SLA/PRS reporting support.</li>
<li>Support planned and unplanned platform maintenance and upgrades.</li>
<li>Troubleshoot BMC Track-It! issues and coordinate with vendor support when needed.</li>
<li>Maintain executive, operational, and technician-level dashboards.</li>
<li>Support ticket metrics, SLA reporting, trend analysis, and recurring deliverables.</li>
<li>Administer and support the BMC Track-It! Self-Service Portal.</li>
<li>Update and maintain the Domestic Support Services SharePoint page and IT Services Knowledge Base.</li>
<li>Develop and maintain ticketing-system support process documentation.</li>
<li>Support change control, testing, configuration management, and reporting integrity.</li></ul> 


Required Qualifications
<ul>
<li>Experience administering BMC Track-It! or a comparable ITSM/ticketing platform in a production service desk environment.</li>
<li>Experience with workflow configuration, ticket categories, dashboards, reporting, platform maintenance, vendor coordination, and user support.</li>
<li>Knowledge of ITIL-based incident, request, escalation, knowledge, configuration, and reporting processes.</li>
<li>Experience supporting Self-Service Portals, Knowledge Bases, SharePoint pages, and service desk documentation.</li>
<li>Strong attention to data integrity, reporting accuracy, configuration control, and process discipline.</li></ul> 


Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in information technology, Computer Science, Information Systems, Systems Administration, Data Management, Business Systems.</li></ul> 


Required Certification
<ul>
<li>Preferred: BMC Helix, BMC Remedy, ServiceNow, Jira Service Management, Zendesk, Microsoft Power BI, SQL, SharePoint, Microsoft 365 Administrator, CompTIA A+, Network+, or Security+ certification.</li></ul> 


Join Our Team: 


At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you. 


Disclaimer:

By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.</div>

BMC Track‑It! Administrator, Service Desk

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