servicenow architect

TESTQ TECHNOLOGIES LTD

<div>Job description:-
This role combines deep ServiceNow platform expertise with specialized knowledge in Artificial Intelligence and Machine Learning (AI/ML), particularly leveraging the platform's native intelligence features. The ideal candidate will design and implement AI/ML solutions within the ServiceNow ecosystem, identify practical use cases, and translate technical capabilities into business value for key stakeholders and Process SMEs. 
Responsibilities
AI/ML Strategy and Architecture
Architect AI/ML Solutions: Design and lead the technical architecture for intelligent solutions within ServiceNow, utilizing native features like Predictive Intelligence and Now Assist, as well as integrating with external AI platforms.
Define Use Cases: Collaborate with business leaders and Process SMEs to define compelling AI/ML use cases that address critical business challenges and drive digital transformation.
Roadmap Development: Create a strategic roadmap for AI/ML adoption on the ServiceNow platform, outlining future capabilities and infrastructure investments.
Data and MLOps: Work with data engineers and ML engineers to establish data pipelines, implement MLOps practices, and manage the full lifecycle of ML models, from experimentation to production.
Ethical AI Governance: Ensure ethical AI practices, data privacy, and security are embedded in all AI/ML solutions.
ServiceNow Platform Expertise
Platform Design: Serve as the technical authority on the ServiceNow platform, designing scalable, secure, and high-performing solutions that adhere to best practices, such as the Common Service Data Model (CSDM).
Integration Leadership: Architect and oversee integrations between ServiceNow, enterprise data platforms, and third-party systems using tools like Integration Hub, APIs, and MID Servers.
Core Module Enhancement: Guide the enhancement and optimization of core ServiceNow modules (ITSM, ITOM, HRSD, etc.) with AI/ML functionality.
Performance Optimization: Implement strategies to ensure the overall health, performance, and scalability of the ServiceNow instance.
Business &amp; Stakeholder Engagement
Technical Advisory: Act as a trusted technical advisor to C-suite executives, business leaders, and product owners.
Stakeholder Communication: Translate complex technical concepts related to AI/ML into understandable business outcomes for both technical and non-technical audiences.
Change Management: Work with delivery teams to ensure successful user adoption of new AI-powered features, addressing the impact of automation on workflows.
Mentorship: Provide guidance and mentorship to development teams on ServiceNow best practices, AI capabilities, and emerging technologies.
Qualifications:-
8+ years of experience in enterprise software architecture, with a minimum of 5 years focused on the ServiceNow platform.
3+ years of hands-on experience designing and deploying AI/ML solutions, preferably within the ServiceNow ecosystem using products like Predictive Intelligence, Now Assist, and Virtual Agent.
Proven experience in architecting and delivering production-ready ML systems in areas such as search, NLP, recommendation, and classification.
Proficiency with ML frameworks (e.g., TensorFlow, PyTorch), cloud AI services (e.g., AWS SageMaker, Azure ML), and MLOps tools.
Extensive experience with ServiceNow development, scripting (JavaScript), integrations (REST/SOAP), and data models (CSDM).
Strong communication and leadership skills, with the ability to influence technical and business stakeholders.
ServiceNow Certified Technical Architect (CTA) or equivalent experience is highly preferred.
Recommendations for Process SMEs
For Process SMEs, the arrival of a ServiceNow Architect with AI/ML experience represents a significant opportunity to optimize and transform business processes. The key is to focus on understanding AI's potential and preparing for its implementation.
1. Shift your mindset from &quot;what to automate&quot; to &quot;what to augment&quot; Identify Predictive Opportunities: Think about where historical data can predict future events. Can AI predict ticket volumes for staffing, incident categories for auto-routing, or potential service outages before they occur?
Augment Decision-Making: Consider how AI can provide recommendations to improve process efficiency and accuracy. For example, for a support agent, an ML-driven system could suggest the next best action or relevant knowledge article based on the incident description.
2. Focus on data quality and readiness
Prioritize Data Cleanup: Work with the architect to identify critical data inconsistencies or gaps. Explain how data is used and its impact on the process. AI/ML models are only as good as the data they are trained on, so data quality is paramount.
Document Data Lineage: Document where your process data comes from, how it's used, and who is responsible for it. This will help the architect design proper data pipelines and governance frameworks.
3. Collaborate on defining clear business outcomes
Define Success Metrics: Instead of focusing on a technical feature, articulate the desired business outcome. For example, rather than &quot;implement predictive intelligence,&quot; a better goal would be &quot;reduce the average time to resolve high-priority incidents by 15% using predictive routing&quot;.
Quantify the Impact: Work with the architect to provide quantitative data that will be used to build the business case. This includes ticket volumes, resolution times, costs, and user satisfaction metrics.
4. Prepare for an iterative approach
Embrace Change: AI/ML solutions are rarely &quot;set and forget.&quot; The models will need to be continuously trained and refined based on new data and feedback.
Provide Continuous Feedback: Your expertise as a Process SME is invaluable. Be prepared to provide feedback on the accuracy and performance of AI-powered features, acting as a crucial part of the feedback loop for model improvement.
5. Become an AI advocate for your process
Promote User Adoption: Be an internal champion for the new AI features within your teams. Help build confidence in the technology and educate end-users on how to interact with AI-powered features like virtual agents or recommendation systems.
Support Ethical Implementation: Help the architect ensure that the AI solutions for your process are fair, transparent, and do not introduce bias. You provide the critical human context that technical teams need to ensure responsible AI development.</div>

Servicenow Architect(Solution Architect)

Prodapt Solutions

<div>Overview:
<div>
Roles and Responsibilities</div><ul><li>
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.</li><li>
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB</li><li>
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.</li><li>
Event Management, Discovery, Service Mapping and Orchestration</li><li>
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus</li><li>
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.</li><li>
Apply Agile software development practices for customizations to the platform and applications.</li><li>
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.</li><li>
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.</li><li>
Effectively manage and execute high level tasks assigned via 'stories.'</li><li>
Assists junior analysts through project(s) lifecycles.</li><li>
Manages work against an often-demanding timeline</li><li>
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily</li><li>
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP</li><li>
Flexible and has the ability to manage multiple projects concurrently</li><li>
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting</li><li>
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)</li><li>
Understanding of Agile based approach to software development (SCRUM experience a plus)</li><li>
Ability to work remotely and largely unsupervised, and to deliver to written requirements</li><li>
Effective communication skills via verbal and non-verbal methods</li><li>
Strong attention to detail</li><li>
Problem solving ability.</li></ul><ul><li> 
Secondary Skills</li></ul> 
<ul><li>
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)</li><li>
Understanding of the project delivery lifecycle and processes</li><li>
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff</li><li>
Consultative and analytical approach</li><li>
Real world exposure to cloud technologies and S-a-a-S</li><li>
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.</li></ul>
Responsibilities:
<div>
Roles and Responsibilities</div><ul><li>
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.</li><li>
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB</li><li>
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.</li><li>
Event Management, Discovery, Service Mapping and Orchestration</li><li>
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus</li><li>
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.</li><li>
Apply Agile software development practices for customizations to the platform and applications.</li><li>
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.</li><li>
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.</li><li>
Effectively manage and execute high level tasks assigned via 'stories.'</li><li>
Assists junior analysts through project(s) lifecycles.</li><li>
Manages work against an often-demanding timeline</li><li>
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily</li><li>
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP</li><li>
Flexible and has the ability to manage multiple projects concurrently</li><li>
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting</li><li>
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)</li><li>
Understanding of Agile based approach to software development (SCRUM experience a plus)</li><li>
Ability to work remotely and largely unsupervised, and to deliver to written requirements</li><li>
Effective communication skills via verbal and non-verbal methods</li><li>
Strong attention to detail</li><li>
Problem solving ability.</li></ul><ul><li> 
Secondary Skills</li></ul> 
<ul><li>
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)</li><li>
Understanding of the project delivery lifecycle and processes</li><li>
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff</li><li>
Consultative and analytical approach</li><li>
Real world exposure to cloud technologies and S-a-a-S</li><li>
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.</li></ul>
Requirements:
<div>
Roles and Responsibilities</div><ul><li>
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.</li><li>
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB</li><li>
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.</li><li>
Event Management, Discovery, Service Mapping and Orchestration</li><li>
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus</li><li>
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.</li><li>
Apply Agile software development practices for customizations to the platform and applications.</li><li>
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.</li><li>
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.</li><li>
Effectively manage and execute high level tasks assigned via 'stories.'</li><li>
Assists junior analysts through project(s) lifecycles.</li><li>
Manages work against an often-demanding timeline</li><li>
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily</li><li>
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP</li><li>
Flexible and has the ability to manage multiple projects concurrently</li><li>
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting</li><li>
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)</li><li>
Understanding of Agile based approach to software development (SCRUM experience a plus)</li><li>
Ability to work remotely and largely unsupervised, and to deliver to written requirements</li><li>
Effective communication skills via verbal and non-verbal methods</li><li>
Strong attention to detail</li><li>
Problem solving ability.</li></ul><ul><li> 
Secondary Skills</li></ul> 
<ul><li>
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)</li><li>
Understanding of the project delivery lifecycle and processes</li><li>
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff</li><li>
Consultative and analytical approach</li><li>
Real world exposure to cloud technologies and S-a-a-S</li><li>
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.</li></ul></div>

ServiceNow QA

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
You will be part of the Customer Excellence Group. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.
What you get to do in this role:
The Senior Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.<ul><li>
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.</li><li>
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.</li><li>
Provide a variety of architectural knowledge across multiple workflows.</li><li>
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.</li><li>
Translate goals to outcomes into a customer roadmap.</li><li>
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.</li><li>
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.</li><li>
Manage technical governance, and a delivery operating model and governance.</li><li>
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.</li><li>
Support the sales effort by scoping and estimating the engagement and change orders.</li><li>
Be an active contributor of leading practices and expertise related to the ServiceNow Impact platform.</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
8+ years of progressive experience as part of a professional services organization</li><li>
Arabic and English language (C level)</li><li>
Service Management consulting experience</li><li>
Success driving complex issues through analysis and resolution</li><li>
Industry domain expertise</li><li>
Large program experience leading architecture and design</li><li>
Enterprise architecture experience</li><li>
Cloud application technology experience</li><li>
ServiceNow certifications in aligned workflow</li><li>
Ability to travel</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Platform Architect

TAWANTECH

<div>As a Senior ServiceNow Developer at TAWANTECH, you will play a key role in enhancing and optimizing our ServiceNow platform to meet business needs and streamline operations. You will leverage your extensive experience to design, develop, and implement sophisticated ServiceNow solutions in line with industry best practices while leading development efforts across projects.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Lead the design, development, and implementation of complex ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM.
</li><li>Collaborate with business stakeholders to gather requirements and translate them into high-quality technical solutions.
</li><li>Mentor and guide junior developers, fostering a culture of continuous improvement and knowledge sharing.
</li><li>Develop and maintain custom applications, integrations, workflows, and dashboards within ServiceNow.
</li><li>Ensure adherence to coding standards and best practices, conducting code reviews and testing activities.
</li><li>Analyze and resolve technical issues, optimizing performance and user experience of the ServiceNow platform.
</li><li>Stay abreast of new ServiceNow features and functionalities, guiding their implementation effectively.
</li><li>Contribute to the design, development, and customization of ServiceNow applications including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated) modules.</li>
<li>Engage in platform roadmap planning, driving innovation through continuous improvement and platform modernization efforts.</li>
<li>Development and enhancement of the Employee Center.</li>
<li>Review existing services to identify duplicates and improve service categorization.</li>
<li>Refine the design and usability of forms, enhancing the overall user experience across all services.</li>
<li>Streamline and simplify service request workflows to improve efficiency.</li>
<li>Collaborate closely with the Catalog Manager to identify opportunities for service enhancements or the implementation of new services.&quot;</li>
</ul>Requirements<h3 class="jobSectionHeader">
Required Qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>Minimum 5&ndash;7 years of hands-on experience with ServiceNow development, with significant involvement in project leadership.
</li><li>Strong proficiency in ServiceNow scripting languages, including JavaScript, Glide scripting, and the ServiceNow API.
</li><li>Experience with integrating ServiceNow with third-party applications using REST/SOAP APIs.
</li><li>Demonstrated knowledge of ITIL processes and methodologies, specifically within the ServiceNow platform.
</li><li>ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) &mdash; Required
</li></ul><h3 class="jobSectionHeader">Preferred Skills:</h3><ul>
<li>Previous experience with ServiceNow modules beyond ITSM, such as Security Operations, Performance Analytics, or Orchestration.
</li><li>Familiarity with Agile/Scrum methodologies in a development environment.
</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li>
<li>Exceptional communication skills, capable of conveying technical information to non-technical stakeholders.</li></ul></div>

Senior Service now Developer

<div>
 As a
 
 Senior ServiceNow Developer
 
 at TAWANTECH, you will play a key role in enhancing and optimizing our ServiceNow platform to meet business needs and streamline operations. You will leverage your extensive experience to design, develop, and implement sophisticated ServiceNow solutions in line with industry best practices while leading development efforts across projects.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead the design, development, and implementation of complex ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM.
 </li>
 <li>
 Collaborate with business stakeholders to gather requirements and translate them into high-quality technical solutions.
 </li>
 <li>
 Mentor and guide junior developers, fostering a culture of continuous improvement and knowledge sharing.
 </li>
 <li>
 Develop and maintain custom applications, integrations, workflows, and dashboards within ServiceNow.
 </li>
 <li>
 Ensure adherence to coding standards and best practices, conducting code reviews and testing activities.
 </li>
 <li>
 Analyze and resolve technical issues, optimizing performance and user experience of the ServiceNow platform.
 </li>
 <li>
 Stay abreast of new ServiceNow features and functionalities, guiding their implementation effectively.
 </li>
 <li>
 Contribute to the design, development, and customization of ServiceNow applications including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated) modules
 </li>
 <li>
 Engage in platform roadmap planning, driving innovation through continuous improvement and platform modernization efforts
 </li>
 <li>
 Development and enhancement of the Employee Center
 </li>
 <li>
 Review existing services to identify duplicates and improve service categorization
 </li>
 <li>
 Refine the design and usability of forms, enhancing the overall user experience across all services
 </li>
 <li>
 Streamline and simplify service request workflows to improve efficiency
 </li>
 <li>
 Collaborate closely with the Catalog Manager to identify opportunities for service enhancements or the implementation of new services."
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 Minimum 5-7 years of hands-on experience with ServiceNow development, with significant involvement in project leadership.
 </li>
 <li>
 Strong proficiency in ServiceNow scripting languages, including JavaScript, Glide scripting, and the ServiceNow API.
 </li>
 <li>
 Experience with integrating ServiceNow with third-party applications using REST/SOAP APIs.
 </li>
 <li>
 Demonstrated knowledge of ITIL processes and methodologies, specifically within the ServiceNow platform.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) &mdash; Required
 
 
 </li>
 </ul>
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Previous experience with ServiceNow modules beyond ITSM, such as Security Operations, Performance Analytics, or Orchestration.
 </li>
 <li>
 Familiarity with Agile/Scrum methodologies in a development environment.
 </li>
 <li>
 Strong analytical, troubleshooting, and problem-solving skills
 </li>
 <li>
 Exceptional communication skills, capable of conveying technical information to non-technical stakeholders.
 </li>
 </ul>
</div>

Next Ventures

<div>
 
 My client, a leading ServiceNow Consultancy, are seeking an experienced
 
 ServiceNow Consultant
 
 to support ServiceNow end client projects, with a focus on the
 
 IRM
 
 module.
 
 
 
 
 
 
 Location:
 
 Hybrid
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Rate:
 
 Open depending on experience
 
 
 
 Language:
 
 Fluent English
 
 
 
 Duration:
 
 6 Months + Extensions &ndash; multi year projects
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the design and architecture of a greenfield ServiceNow implementation, focusing on IRM.
 </li>
 <li>
 Translate business needs into scalable and secure ServiceNow IRM solutions.
 </li>
 <li>
 Oversee integrations, configuration, and technical governance across the platform.
 </li>
 <li>
 Collaborate with stakeholders and guide delivery teams to ensure best practices.
 </li>
 </ul>
 
 
</div>

ServiceNow Consultant

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 
 Tech for People Unlocks the Future
 
 
 
 At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
 
 
 With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
 
 
 
 Devoteam Culture &amp; Values:
 
 
 
 True innovation is born from a powerful culture, fused with meaningful values.
 
 
 
 Culture:
 
 
 
 
 Fair and courageous
 
 
 
 Everyone is treated fairly &ndash; this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
 
 
 
 
 
 Ambition and results
 
 
 
 Ambition is nurtured at every step &ndash; this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
 
 
 
 
 
 Learning and innovating
 
 
 
 Curiosity and learning are at our core &ndash; this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
 
 
 
 
 
 Caring and sharing
 
 
 
 A caring attitude is infused into our culture &ndash; this encourages sharing. We believe in the power of teams, we promote support and collaboration.
 
 
 At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,&nbsp;
 
 
 
 Values:
 
 
 
 1. Respect
 
 
 2. Frankness
 
 
 3. Passion
 
 
 Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
 
 
 To know more about us, please visit: www.devoteam.com
 
 
 &nbsp;
 
 
 
 
 Job Description
 
 
 
 
 
 Summery&nbsp;
 
 
 
 We are looking for a Technical Lead to manage the implementation and technical execution of ServiceNow Governance, Risk, and Compliance (GRC) modules, including Risk Management, Policy and Compliance, Audit Management, Third-Party Risk Management (TPRM), and Business Continuity Management (BCM). This is a hands-on leadership role requiring deep technical knowledge of the ServiceNow platform and the ability to lead a team of developers and work with business stakeholders.
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead technical design and architecture of ServiceNow GRC modules.
 </li>
 <li>
 Translate business requirements into secure, scalable ServiceNow solutions.
 </li>
 <li>
 Drive configuration, scripting, and integration efforts.
 </li>
 <li>
 Conduct code reviews, ensure best practices, and maintain high-quality standards.
 </li>
 <li>
 Collaborate with cross-functional teams, including risk, compliance, security, audit, and IT.
 </li>
 <li>
 Lead agile ceremonies (standups, planning, retros) and manage sprint deliverables.
 </li>
 <li>
 Mentor ServiceNow developers and administrators.
 </li>
 <li>
 Troubleshoot complex issues and provide ongoing technical support.
 </li>
 <li>
 Monitor platform performance and identify opportunities for optimization.
 
 
 &nbsp;
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 7+ years of hands-on ServiceNow development experience.
 </li>
 <li>
 &nbsp;3+ years working with ServiceNow GRC modules.
 </li>
 <li>
 &nbsp;Demonstrated experience as a technical lead in GRC implementations.
 </li>
 <li>
 Strong knowledge of JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
 </li>
 <li>
 &nbsp;Proven ability to manage technical teams and complex deployments.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder engagement skills.
 </li>
 <li>
 Familiarity with data governance and regulatory frameworks.
 
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 <ul>
 <li>
 ServiceNow Certified Implementation Specialist &ndash; Risk and Compliance.
 </li>
 <li>
 ServiceNow Certified Implementation Specialist &ndash; BCM.
 </li>
 <li>
 ServiceNow Certified Application Developer.
 </li>
 <li>
 ServiceNow Certified System Administrator.
 </li>
 <li>
 ITIL v4 Foundation (preferred).
 </li>
 <li>
 CRISC or equivalent GRC/security certification (a plus).
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 Business Unit: Cyber Trust BU
 
 
 
 
 Level: Senior - Managerial Level
 
 
</div>

ServiceNow GRC Lead Consultant

Search 2308+ Servicenow architect jobs near you this September. New roles added regularly across leading industries. Apply today.

2308 servicenow architect jobs NEAR_ME

Servicenow Architect(Solution Architect)

ServiceNow QA

Senior Platform Architect

Senior Service now Developer

Senior Service now Developer

ServiceNow Consultant

ServiceNow GRC Lead Consultant