servicenow consultant

DXC Technology

<div><p><b>Job Description:
</b></p><p>Locations :EGY - CAIRO
</p><p>Time type: Full time
</p><p></p><p><b>Job Summary:
</b></p><p></p><p>We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.
</p><p></p><p><b>Key Responsibilities </b>:
</p><ul><li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
</li><li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
</li><li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
</li><li>Manage integrations between ServiceNow and external systems to support seamless operations.
</li><li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
</li><li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
</li><li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.
</li></ul><p></p><p><b>Required Skills and Experience </b>:
</p><ul><li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
</li><li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
</li><li>Experience in scripting, workflow design, and platform customization.
</li><li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
</li><li>Excellent communication, stakeholder management, and problem-solving skills.
</li><li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.
</li></ul><p></p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
</p><p></p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
</p><p></p><p><b>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</b></p></div><p></p>

ServiceNow Senior Technical Consultant

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><b>Role </b>- ServiceNow ITSM Developer
</div><div><b>Exp</b>. - 5 to 15 year
</div><div><b>Location </b>- Hyderabad</div><br>
<div><br>
</div><div><b>Skill</b></div><br>
<div><br>
</div><ul><li> 6 to 8 + Years of development/ implementation experience with ServiceNow ITOM modules like Discovery (IP, Subnet &amp;Cloud), Service Mapping and CSDM is mandatory
</li></ul><ul><li> A solid understanding of Networking concepts (TCP/IP, DNS) and IT infrastructure is required
</li></ul><ul><li> ITSM Health
</li></ul><ul><li> Mid_Server Management
</li></ul><ul><li> Along with proficiency in scripting JavaScript and PowerShell. Candidate also needs a strong understanding of IT Infrastructure, Networking concepts and cloud platforms (AWS, AZURE, GCP)
</li></ul><ul><li> Certifications like ServiceNow Implementation specialist
</li></ul><div>a. CIS &ndash; Discovery
</div><div>b. CIS &ndash; Service Mapping.</div><br>
<div><br>
</div><div></div><div><b>Key Responsibilities</b></div><br>
<div><br>
</div><div>&bull; &bull; Discovery and Service Mapping &ndash; Implement and maintain ServiceNow Discovery across on-perm, hybrid, and cloud environments (AWS, AZURE, GCP). Configure/customize credentials, MID Servers and patterns to enable complete and accurate infrastructure discovery.
</div><ul><li> Implement best practices for discovery schedules, data reconciliation, and CMDB data hygiene.
</li></ul><ul><li> Design, develop and maintain Service Mapping patterns for customs and OOB Applications
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Consultant</div>
</div><div><div><b>Job Id</b></div>
<div>400561</div>
</div><div><div><b>Desired Skills</b></div>
<div>ITSM</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Servicenow

Deloitte

<div>
 <strong>
  Connect to your career at Deloitte.
  <br/>
  <br/>
 </strong>
 Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology, and corporate finance, we help our clients&rsquo; become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
 <br/>
 <br/>
 What brings us all together at Deloitte? It&rsquo;s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world,
 <strong>
  we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
 </strong>
 These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Collaborate for measurable impact.
 <br/>
 <br/>
 <strong>
  Connect to your opportunity.
  <br/>
  <br/>
 </strong>
 As a ServiceNow consultant, you can expect to be involved in the following activities:
 <br/>
 <br/>
 <ul>
  <li>
   Develop and configure existing and new features according to given requirements.
  </li>
  <li>
   Provide expertise and technical support to application product owners.
  </li>
  <li>
   Optimize and automate existing processes.
  </li>
  <li>
   Support daily administration of the ServiceNow environment and associated applications.
  </li>
  <li>
   Analyze client requirements and deliver solutions adhering to platform best-practices.
  </li>
  <li>
   Create and maintain documentation such as design specifications, process diagrams and instructional documents for the ServiceNow environment and applications.
  </li>
  <li>
   Drive the continuous improvement of service based on end-user feedback.
  </li>
  <li>
   Learn and grow as a developer by extending your ServiceNow certificate portfolio.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Connect To Your Skills And Professional Experience.
  <br/>
  <br/>
 </strong>
 To succeed in this role, you will need the following:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum a bachelor&rsquo;s degree in business informatics, Information Systems or Computer Science
  </li>
  <li>
   3+ years of relevant work experience
  </li>
  <li>
   Experience in Web development languages, specifically JavaScript and/or XML
  </li>
  <li>
   Experience with OOP development on SAAS applications
  </li>
  <li>
   Knowledge of relational databases
  </li>
  <li>
   Experience in agile development environment.
  </li>
  <li>
   Strong oral and written communication skills
  </li>
  <li>
   Excellent command of written and spoken English
  </li>
  <li>
   Knowledge in ITIL Foundation concepts used in IT Service Management.
  </li>
  <li>
   Experience in creating technical design documentation.
  </li>
  <li>
   Knowledge in Integration experience (REST APIs, SOAP, etc.).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Have Qualities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years of experience in configuring and building custom ServiceNow applications.
  </li>
  <li>
   ServiceNow Certified System Administrator.
  </li>
  <li>
   Knowledge of ServiceNow architecture, development, and delivery processes.
  </li>
  <li>
   One or more Implementation Specialist certificates (e.g., HRSD, ITSM).
  </li>
  <li>
   ITIL Foundation Certification.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Connect to your service line.
  <br/>
  <br/>
 </strong>
 Consulting Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients&rsquo; trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.
 <br/>
 <br/>
 <strong>
  Personal independence.
  <br/>
  <br/>
 </strong>
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
 <br/>
 <br/>
 <strong>
  Connect to your Industry.
  <br/>
  <br/>
 </strong>
 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo; Dan, Consulting
 <br/>
 <br/>
 <strong>
  Connect with your colleagues.
  <br/>
  <br/>
 </strong>
 Location: Cairo. Egypt
 <br/>
 <br/>
 Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You&rsquo;ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
 <br/>
 <br/>
 <strong>
  Our commitment to you.
  <br/>
  <br/>
 </strong>
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 <br/>
 <br/>
 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
 <br/>
 <br/>
 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
 <br/>
 <br/>
 <strong>
  Connect to your next step.
  <br/>
  <br/>
 </strong>
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
 <br/>
 <br/>
</div>


Deloitte Innovation Hub | Senior ServiceNow Developer, Cairo, Egypt

Systems Limited

<div>
 <p>
  The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to support business processes. This role requires a deep understanding of ServiceNow modules, best practices, and integration capabilities to deliver scalable, efficient, and compliant systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Karachi, Lahore, Islamabad, Multan, Faislabad.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Design, configure, and customize ServiceNow modules including ITSM, ITOM, HRSD, CSM, and CMDB.
  </li>
  <li>
   Develop and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.
  </li>
  <li>
   Manage system configurations, upgrades, and maintenance while ensuring platform stability and performance.
  </li>
  <li>
   Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and provide technical documentation.
  </li>
  <li>
   Implement automation and process optimization within the ServiceNow environment.
  </li>
  <li>
   Conduct regular platform health checks, performance tuning, and security reviews.
  </li>
  <li>
   Support and mentor junior team members, ensuring adherence to development standards and best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
  </li>
  <li>
   7+ years of experience in ServiceNow administration and development.
  </li>
  <li>
   Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide API), and integration tools.
  </li>
  <li>
   Hands-on experience with ServiceNow modules such as ITSM, CMDB, and ITOM.
  </li>
  <li>
   Proficiency in creating custom applications and automating workflows in ServiceNow.
  </li>
  <li>
   Experience with ServiceNow upgrades, performance optimization, and instance management.
  </li>
  <li>
   Excellent communication, analytical, and client interaction skills with a strong ability to resolve complex problems effectively.
  </li>
  <li>
   ServiceNow certifications (CSA, CAD, CIS &ndash; ITSM or ITOM) preferred.
  </li>
 </ul>
</div>


Servicenow Expert

Phoenix Cyber

<div><h4 class="jobSectionHeader"><b>Phoenix Cyber is seeking a skilled ServiceNow Developer to support our customers&rsquo; configuration and development objectives. This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior.</b><br>
<br>
<b>Qualifications</b></h4><ul><li>
5+ years of Software Development experience</li><li>
3+ years of ServiceNow Development experience.</li><li>
Understanding of Java, Integration, and API Development experience</li><li>
Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment</li><li>
Demonstrated experience with ServiceNow platform capabilities in a client environment</li><li>
Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform</li><li>
Secret/TS Security Clearance required</li><li>
CompTIA Security+</li><li>
ServiceNow Certified System Administrator</li><li>
Certified Scrum Master (CSM) or ICAgile Certified</li></ul><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><ul><li>
A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior</li><li>
Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications</li><li>
Design, develop, and implement custom ServiceNow applications and modules to meet business requirements</li><li>
Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow</li><li>
Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules</li><li>
Build and customize UI components using ServiceNow&rsquo;s UI policies, UI actions, client scripts, and Glide scripting</li><li>
Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring</li><li>
Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality</li><li>
Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides</li><li>
Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed</li><li>
Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives</li><li>
Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements</li><li>
Ensure compliance with security policies and best practices in ServiceNow development and data handling</li><li>
Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools</li><li>
Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations</li><li>
Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies</li></ul><p>
Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team.</p><p>
Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.</p><p>
Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/</p><p></p><p>
</p><p>NeuraHwgo4</p></div>

ServiceNow Developer [JOB ID: 20260319]

<div>Overview:
<div>
LMI is seeking a skilled <b>ServiceNow Developer</b> to support our customers&rsquo; configuration and development objectives. This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior.</div><div></div><div><br>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</div><div></div><div><br>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</div><br>
<p></p>
Responsibilities:
<ul><li>Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications.</li><li>
Design, develop, and implement custom ServiceNow applications and modules to meet business requirements.</li><li>
Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow.</li><li>
Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules.</li><li>
Build and customize UI components using ServiceNow&rsquo;s UI policies, UI actions, client scripts, and Glide scripting.</li><li>
Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring.</li><li>
Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality.</li><li>
Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.</li><li>
Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed.</li><li>
Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.</li><li>
Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements.</li><li>
Ensure compliance with security policies and best practices in ServiceNow development and data handling.</li><li>
Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools.</li><li>
Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations.</li><li>
Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies.</li></ul>
Qualifications:
<div>
Required Experience</div><ul><li>
Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment</li><li>
Demonstrated experience with ServiceNow platform capabilities in a client environment</li><li>
Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.</li><li>
This position requires five (5) or more years&rsquo; work experience.</li><li><b>
Ability to pass a USPS background check</b></li><li><b>
Some travel may be </b><b>required</b><b> within CONUS only</b></li><li>
Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.</li></ul><div></div><div><br>
Desired Experience</div><ul><li>
Demonstrated experience with the development of ServiceNow modules, in one or more modules in the Strategic Portfolio Management (SPM) domain (APM, ITBM, PPM) or one or more modules in the Enterprise Asset Management domain.</li><li>
Demonstrated experience implement ServiceNow modules to clients in the US Federal Government</li></ul><div></div><div><br>
Desired Certifications</div><ul><li>
ServiceNow Certified System Administrator</li><li>
ITIL</li></ul><div></div><div><br>
Target salary range: $75,000 - $100,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</div><div></div><p><br>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</p></div>

ServiceNow Developer

Blue Rose Consulting Group, Inc.

<div><p><b>ServiceNow Business Analyst (Service Portal)</b><br>
Location: Remote &ndash; with hybrid support (1&ndash;2 days onsite in Rosslyn, VA)</p>
<p><b>Make an Impact Where It Matters Most</b><br>
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a ServiceNow Business Analyst with strong Service Portal experience to support a federal client in delivering modern, user-centric digital services.</p>
<p>In this role, you will bridge the gap between business needs and technical solutions, helping design and optimize ServiceNow Service Portal experiences that improve usability, efficiency, and mission outcomes. You will collaborate with stakeholders, developers, and program leadership to drive process improvements and scalable ServiceNow solutions in a secure environment.</p>
<p><b>What You&rsquo;ll Do</b><br>
As a ServiceNow Business Analyst, you will:</p>
<ul><li><p>Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on Service Portal solutions</p>
</li><li><p>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria</p>
</li><li><p>Support the design and enhancement of ServiceNow Service Portal interfaces to improve user experience and accessibility</p>
</li><li><p>Collaborate with developers and administrators to implement ITSM workflows (incident, problem, change) and portal integrations</p>
</li><li><p>Analyze current processes and recommend improvements to increase efficiency and reduce manual effort</p>
</li><li><p>Participate in Agile ceremonies and contribute to backlog grooming, sprint planning, and delivery tracking</p>
</li><li><p>Support testing efforts, including UAT coordination and validation of ServiceNow solutions</p>
</li><li><p>Maintain documentation for processes, workflows, and system configurations</p>
</li></ul><p><b>Schedule &amp; Shift Details</b></p>
<ul><li><p>Full-time (40 hours/week)</p>
</li><li><p>Remote with hybrid support (1&ndash;2 days onsite in Rosslyn, VA; East Coast hours required)</p>
</li></ul><p><b>Requirements</b></p>
<ul><li><p>U.S. Citizenship required</p>
</li><li><p>Active Secret clearance required</p>
</li><li><p>Minimum of 5 years of experience as a Business Analyst or related role supporting IT systems</p>
</li><li><p>Minimum of 3 years of hands-on ServiceNow experience, including Service Portal and ITSM modules</p>
</li><li><p>Experience working in Agile environments (Scrum, SAFe)</p>
</li><li><p>Experience supporting SDLC processes</p>
</li><li><p>Demonstrated experience with:</p>
<ul><li><p>ServiceNow Service Portal design and user experience improvements</p>
</li><li><p>ITSM processes (incident, problem, change management)</p>
</li><li><p>Requirements gathering and stakeholder engagement</p>
</li><li><p>Workflow automation and process optimization</p>
</li></ul></li><li><p>Strong communication skills with the ability to work across technical and non-technical teams</p>
</li></ul><p><b>Preferred Qualifications</b></p>
<ul><li><p>ServiceNow Certified System Administrator and/or ITSM Implementation Specialist</p>
</li><li><p>Experience with Predictive Intelligence and workflow automation</p>
</li><li><p>PMP and/or ITIL certification</p>
</li><li><p>Experience supporting federal or government environments</p>
</li></ul><p><b>Why Join Blue Rose?</b></p>
<ul><li><p>Work on mission-critical ServiceNow solutions supporting federal operations</p>
</li><li><p>Collaborate with high-performing Agile teams</p>
</li><li><p>Drive meaningful improvements in user experience through Service Portal innovation</p>
</li><li><p>Contribute to secure, scalable digital transformation initiatives</p>
</li></ul><p><b>Apply Today</b><br>
Email: bluerosestaffing@bluerose-consulting.com<br>
Website: www.bluerose-consulting.com/careers<br>
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/</p></div>

ServiceNow Business Analyst (Service Portal)

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