servicenow consultant

Deloitte

<div><div><div>Location
</div>Riyadh
</div><div><div>Consultant/Senior Consultant | ETP | ServiceNow
About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
During your tenure as a Consultant/Senior Consultant, you will demonstrate and develop your capabilities in the following areas<ul><li>
Create forms, workflows and prototypes</li><li>
Design, code and test technical solutions</li><li>
Identify system deficiencies and recommend solutions</li><li>
Assist in enforcement of development deadlines and schedules</li><li>
Understand the necessity of and contribute to development standards</li><li>
Prioritize multiple tasks effectively</li><li>
Develop applications to fulfill modern data capture</li><li>
Utilize ServiceNow as well as best practices for software development methodologies outlined by Deloitte, to ensure that work is compliant, efficient, and effective</li><li>
Develop custom ServiceNow applications using modern web technologies</li><li>
Integrate ServiceNow application(s) with third party systems/applications via APIs</li><li>
Team members are responsible for requirements analysis, system design, and playing a vital role throughout the entire development lifecycle</li><li>
Members of the development team must also possess the aptitude to search for answers when they aren&rsquo;t easily accessible</li></ul>
Leadership Capabilities:
<ul><li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>Qualifications:<ul><li>
Bachelor's Degree</li><li>
3-5 years of experience as technical consultant/architect/developer</li><li>
Understanding of MySQL databases</li><li>
Hands-on design, development and deployment experience with the Service-Now Platform</li><li>
Working knowledge in ServiceNow Configuration Management, ServiceNow System Administration, ServiceNow Implementation</li><li>
ServiceNow experience of at least 2 years</li><li>
Understanding of enterprise IT architecture and ITSM</li><li>
Experience in implementing, configuring and customizing ServiceNow platform</li><li>
Experience with web services integration, specifically SOAP and REST</li><li>
Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, Ul Policy, Ul Actions, Business Rule etc</li><li>
Experience with Application UI and Workflow configuration</li><li>
Preferred: ServiceNow Implementation certification</li></ul></div></div></div>

ServiceNow Consultant/Senior Consultant | ETP | Riyadh

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 
 Tech for People Unlocks the Future
 
 
 
 At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
 
 
 With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
 
 
 
 Devoteam Culture &amp; Values:
 
 
 
 True innovation is born from a powerful culture, fused with meaningful values.
 
 
 
 Culture:
 
 
 
 
 Fair and courageous
 
 
 
 Everyone is treated fairly &ndash; this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
 
 
 
 
 
 Ambition and results
 
 
 
 Ambition is nurtured at every step &ndash; this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
 
 
 
 
 
 Learning and innovating
 
 
 
 Curiosity and learning are at our core &ndash; this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
 
 
 
 
 
 Caring and sharing
 
 
 
 A caring attitude is infused into our culture &ndash; this encourages sharing. We believe in the power of teams, we promote support and collaboration.
 
 
 At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,&nbsp;
 
 
 
 Values:
 
 
 
 1. Respect
 
 
 2. Frankness
 
 
 3. Passion
 
 
 Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
 
 
 To know more about us, please visit: www.devoteam.com
 
 
 &nbsp;
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a highly skilled ServiceNow Consultant with hands-on experience in ServiceNow GRC to join our cybersecurity team. This role combines business analysis, development, and functional consulting, requiring a solid grasp of Governance, Risk, and Compliance principles and the ability to translate business needs into scalable technical solutions.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a Business Analyst and Developer for ServiceNow GRC implementations, upgrades, and customizations.
 </li>
 <li>
 Gather, analyze, and document business and technical requirements from stakeholders.
 </li>
 <li>
 Design and develop workflows, integrations, and dashboards within ServiceNow GRC.
 </li>
 <li>
 Provide advisory on GRC frameworks (ISO 27001, NIST, COBIT, etc.) and industry best practices
 </li>
 <li>
 Support client readiness for compliance with local Saudi cyber regulations (e.g., NCA, SAMA, CITC).
 </li>
 <li>
 Conduct gap assessments and deliver tailored GRC roadmaps and remediation plans.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven hands-on experience in ServiceNow GRC modules (Policy &amp; Compliance, Risk, Audit, Vendor Risk).
 </li>
 <li>
 Strong background in business analysis, requirements documentation, and stakeholder engagement
 </li>
 <li>
 Working knowledge of leading GRC platforms and tools in the market.
 </li>
 <li>
 Understanding of Governance, Risk, and Compliance concepts and frameworks.
 </li>
 <li>
 Familiarity with Saudi cybersecurity regulations is a strong plus.
 </li>
 <li>
 Excellent communication skills, both technical and non-technical.
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 Business Unit: Cyber Trust
 
 
 
 
 Level: Junior - Mid Level
 
 
</div>

ServiceNow GRC Consultant

DXC Technology

<div>Job Description:
In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
Key Responsibilities:<ul><li>
Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.</li><li>
Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.</li><li>
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.</li><li>
Implement workflows, business rules, and automation to streamline processes and improve user experience.</li><li>
Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.</li><li>
Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.</li><li>
Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.</li><li>
Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.</li><li>
Provide training and support to end users and junior team members as needed.</li></ul>
Required:<ul><li>
Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).</li><li>
Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.</li><li>
Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.</li><li>
Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).</li><li>
Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.</li><li>
Solid understanding of ITIL best practices.</li><li>
Experience in working with Agile methodologies.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Sr. ServiceNow Developer

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Team
The Expert Services Team, part of the Customer Excellence Group (CEG) at ServiceNow, collaborates with customers to help them achieve their business outcomes by providing
implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their ServiceNow investment.
Within Expert Services, we have product-specific expert practices. One of these practices is the ServiceNow Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.
The Role
As a Principal Technical Consultant within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.
What you get to do in this role:<ul><li>
Collaborate with customers in their efforts to take advantage of their ServiceNow investment</li><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Lead customer workshops on architecture (Cloud and On-Prem), design and integrations</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities</li><li>
Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges</li><li>
Contribute towards continuous improvement of leading practices</li><li>
Grow and mentor other members of ServiceNow and the partner ecosystem</li><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture</li><li>
Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space</li><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Work and travel within MEA, based on customer and project demands</li></ul> 

Qualifications 
Qualifications
In order to be successful in this role, we need someone who has:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment</li><li>
Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective</li><li>
Understanding on-premise self-hosted environments and architecture</li><li>
Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others</li><li>
Experience and/or willingness to grow in ServiceNow NowAssist products</li><li>
Excellent communication and presentation skills</li><li>
Experience in advising and analysing Product strategies based on business priorities</li><li>
Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team</li><li>
Fluency in Arabic and English is essential</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - ServiceNow Platform (Creator Workflows)

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team &ndash; consulting with customers and configuring ServiceNow Integrations based on configuration best practices &ndash; all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.
What you get to do in this role:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Devising integration development plans and strategies while formulating architectures for systems integrations.</li><li>
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers</li><li>
Developing solutions specific to user requirements gathered in workshops.</li><li>
Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.</li><li>
Ensuring that best practices in integration processes are followed by the organization.</li><li>
Act as an SME to solve complex user issues related to Integrations and AI solutions.</li><li>
Checking and correcting conflicts in data configurations and overlaps.</li><li>
Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.</li><li>
Identifying, debugging, and advising on system errors or architecture issues.</li></ul> 
Qualifications 
To be successful in this role, we need someone who has:<ul><li>
Active Security Clearance Required</li><li>
At least 6years of configuration/development experience for complex, highly capable, integration technologies</li><li>
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems</li><li>
Maintain at least 2 ServiceNow mainline CIS certifications</li><li>
Maintain ServiceNow Certified Application Developer (CAD) certification</li><li>
Act as a technical lead on any engagement</li><li>
Experience with architecting systems integrations and creating complex high level architecture diagrams</li><li>
Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies</li><li>
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.</li><li>
Experience with ServiceNow&rsquo;s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.</li><li>
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)</li><li>
Experience with data management, database design, and database concepts</li><li>
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies</li><li>
Connect chat, agent chat, and virtual agent configuration and design experience</li><li>
Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)</li><li>
Understanding and/or development experience with MID Servers, Notify, Orchestration</li><li>
Strong Javascript skills with practical experience</li><li>
Experience with Self Hosted implementations and/or Domain Separation is a plus</li><li>
Experience with data management, database design, and database concepts</li><li>
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment</li><li>
Proven team builder with the ability to mentor and develop talent</li><li>
Analytical and problem-solving abilities</li><li>
A keen eye for detail and the ability to spot and fix errors in complex code</li><li>
Ability to perform tasks independently</li><li>
Good presentation and report-writing skills</li><li>
Up to 30% travel annually</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Technical Consultant , Platform (Federal)

TESTQ TECHNOLOGIES LTD

<div>Job Summary: 
We are seeking a skilled ServiceNow Developer / Administrator with 4&ndash;6 years of hands-on experience to support an US client in enhancing and providing operational support. The candidate needs to be based in Bangalore, comfortable working from the office during evening shifts, and flexible to accommodate extended hours as per US customer demands. 
Key Responsibilities: 
Design, develop, configure, and administer solutions in the ServiceNow platform.
Handle day-to-day administration, support, and maintenance of ServiceNow modules.
Work on enhancements, customizations, and support during ServiceNow releases/upgrades.
Manage and resolve operational tickets and service requests related to ServiceNow.
Support core ServiceNow modules:
ITSM (Incident, Problem, Change, Request)
SPM (Strategic Portfolio Management / PPM)
ITAM (Software Asset Management, Hardware Asset Management, and Application Lifecycle Management)
Collaborate with cross-functional teams and stakeholders to gather requirements and deliver scalable ServiceNow solutions.
Participate in unit testing, UAT, and deployment of ServiceNow updates.
Provide timely support during and after business hours based on customer needs. 
Preferred Skills:
Strong hands-on experience with ServiceNow ITSM, SPM, and ITAM (SAM/HAM/ALM) modules.
Experience working on ServiceNow enhancements, platform upgrades, and release management.
Familiarity with GRC (Governance, Risk &amp; Compliance) and Employee Center is a strong plus.
Knowledge of scripting (JavaScript), workflows, UI Policies, and Business Rules in ServiceNow.
Understanding of integrations (REST/SOAP APIs) is an added advantage.
ITIL Foundation certification preferred. 
Other Requirements:
Willingness to work in evening shifts with flexibility to extend as per business needs.
Must be committed to working from the Bangalore office.
Strong communication and problem-solving skills.
Ability to work independently and in a team-oriented environment.</div>

ServiceNow Developer / Administrator

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