servicenow hrsd analyst

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a highly motivated and skilled ServiceNow Business Analyst with specialization in HRSD to be part of our Colleague Experience team. The ServiceNow HRSD Business Analyst will be responsible for gathering business requirements, and designing and maintaining all HRSD applications (except for Knowledge Management and the Portal).
This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of standardizations and best practices. 
 
Responsibilities:<ul><li>
Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.</li><li>
Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys.</li><li>
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.</li><li>
Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform.</li><li>
Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes.</li><li>
Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures.</li><li>
Provides training and support to users for new or modified features and functionalities.</li><li>
Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings.</li><li>
Develops and manages documentation, including design workbooks and test scenarios.</li><li>
Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.</li></ul><div>
This role may be hybrid (2&ndash;3 days per week in office) at our CVS locations in Richardson, TX; Scottsdale, AZ; Hartford, CT; or Woonsocket, RI. Fully remote will also be considered.</div>
Required Qualifications<ul><li>
5 + years of experience in HR Operations
</li><li><div>5+ years of experience designing, configuring, and maintaining ServiceNow HRSD applications, including writing detailed functional requirements for development teams</div></li><li>
3+ years' experience with backlog, demand, and incident management</li><li>
2+ years' demonstrated problem-solving skills</li><li>
2+ years' experience effectively communicating and collaborating in a diverse team environment</li></ul> 
Preferred Qualifications<ul><li>
ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)</li><li>
Technical background</li><li>
Strong attention to detail</li></ul> 
Education<ul><li>
Bachelor&rsquo;s degree in human resources, Computer Science, Information Technology, or a related field</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/25/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Business Analyst - ServiceNow HRSD

Openkyber

<div>Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a ServiceNow HRSD BSA Job Description:
Job Title: ServiceNow HRSD BSA 
Job Type: Contract 
Job Location: Sunnyvale, CA 
Work Schedule: Hybrid 
Rate: $80,Based on experience
Description:
Top Skills: ServiceNow HRSD, Configurable Workspace, Now Assist
Job Title: ServiceNow HRSD(HR Service Delivery) BSA 
Experience Required: 6+ Years 
Job Summary: We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and IT/ServiceNow development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case &amp; Knowledge Management, Employee Center Pro, and Workday integrations. In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services
Key Responsibilities:
<ul><li>Requirements Gathering &amp; Analysis: Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case &amp; Knowledge Management, and Employee Center Pro.</li>
<li>Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities.</li>
<li>Solution Design &amp; Collaboration: Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions. Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.</li>
<li>Project Delivery Support: Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.</li>
<li>Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.</li>
<li>Configurable Workspace Implementation: Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.</li>
<li>Now Assist Implementation: Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.</li>
<li>Business-As-Usual (BAU) Support: Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage. Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.</li>
<li>Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.</li>
<li>Integration &amp; Data Support: Work with teams to support Workday HCM and other HR system integrations. Ensure data accuracy and consistency across HRSD modules and integrated systems.</li>
<li>Stakeholder Communication: Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities. Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.</li>
<li>Continuous Improvement: Identify opportunities to enhance HRSD processes, tools, and agent experiences. Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.</li>
</ul>Required Skills &amp; Qualifications:
<ul><li>6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments.</li>
<li>Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations</li>
<li>Hands-on experience with Configurable Workspace, Now Assist, Case &amp; Knowledge Management, and Employee Center Pro.</li>
<li>Familiarity with Workday HCM or other HR system integrations.</li>
<li>Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.</li>
<li>Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.</li>
<li>Strong analytical and problem-solving skills, with attention to detail.</li>
<li>Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.</li>
<li>Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.</li>
<li>Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects.</li>
<li>Strong facilitation skills for workshops, demos, and training sessions.</li>
<li>Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa.</li>
<li>Ability to influence and negotiate priorities with multiple stakeholders.</li>
<li>Knowledge of ServiceNow upgrade processes and best practices.</li>
<li>Experience with reporting and analytics within ServiceNow HRSD is a plus.</li>
</ul>Soft Skills:
<ul><li>Strong analytical and problem-solving abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Attention to detail and a commitment to quality.</li>
</ul>Preferred Certifications:
<ul><li>ServiceNow Certified System Administrator (CSA)</li>
<li>ServiceNow HRSD Implementation Specialist</li>
<li>Agile or Scrum certification (CSM/PSM)</li>
</ul>About Maxonic:
Since 2002 OpenKyber has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying? Please apply with your most current resume. Feel free to contact OpenKyber for more details.
For applications and inquiries, contact: hirings@openkyber.com</div>

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