servicenow project manager

AVASO Technology Solutions

<div>
 
 
 Job Opportunity: Project Manager (ServiceNow &amp; Digital Knowledge Platforms)
 
 
 
 
 Location: India, Chennai
 
 
 
 
 Employment Type: Full-Time Employment
 
 
 
 
 Experience: 8+ years
 
 
 
 
 
 
 
 Company Overview
 
 :
 
 
 AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you&rsquo;re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The ServiceNow Software Project Manager leads the planning, execution, and delivery of software initiatives within the ServiceNow platform. This role focuses on end-to-end delivery of ServiceNow modules and custom solutions. The ideal candidate has a software project management background and a solid understanding of ServiceNow architecture and its application lifecycle.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead the full lifecycle of ServiceNow software projects, from scoping and design to release and post-implementation review.
 </li>
 <li>
 Manage agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
 </li>
 <li>
 Collaborate with ServiceNow architects, developers, and business analysts to deliver scalable, high-quality modules and enhancements.
 </li>
 <li>
 Act as the primary stakeholder liaison, ensuring clear communication, transparency, and alignment with business goals.
 </li>
 <li>
 Produce and maintain detailed project documentation, user stories, and technical specifications demonstrating technical writing excellence.
 </li>
 <li>
 Establish and manage project governance, KPIs, and reporting structures aligned with organizational standards.
 </li>
 <li>
 Oversee resource allocation and ensure all initiatives meet cost, schedule, and quality benchmarks.
 </li>
 <li>
 Drive continuous improvement across project management processes, agile maturity, and stakeholder engagement.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, information technology, or engineering.
 </li>
 <li>
 Master&rsquo;s degree or advanced certification (MBA, MS in IT Management) preferred.
 </li>
 <li>
 8&ndash;10 years of progressive project management experience, including at least 5 years delivering ServiceNow software projects.
 </li>
 <li>
 Demonstrated experience managing projects involving Knowledge Base Content Management and CMDB implementations.
 </li>
 <li>
 Proven ability to lead agile software development projects using Scrum, SAFe, or Kanban methodologies.
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred or Required):
 
 
 <ul>
 <li>
 PMP (Project Management Professional) or PMI-ACP (Agile Certified Practitioner).
 </li>
 <li>
 ITIL 4 Foundation or higher (Managing Professional/Strategic Leader).
 </li>
 <li>
 Certified Implementation Specialist (CIS) &ndash; Project Portfolio Management, CMDB, or Knowledge Management (ServiceNow).
 </li>
 <li>
 Certified Scrum Master (CSM) or equivalent Agile certification.
 </li>
 <li>
 ServiceNow Project Management or ServiceNow Fundamentals certification is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why AVASO Technology?
 
 
 <ul>
 <li>
 Join a
 
 dynamic and innovative team
 
 with a global presence.
 </li>
 <li>
 Opportunities for
 
 career growth
 
 and
 
 continuous learning
 
 .
 </li>
 <li>
 Competitive salary and
 
 benefits
 
 package.
 </li>
 <li>
 Work with
 
 cutting-edge technologies
 
 to shape the future of IT solutions.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 Ready to take your career to the next level? Apply now by clicking the
 
 "Easy Apply"
 
 button or send your resume to
 
 ramneek.malhi@avasotech.com .
 
 
 
 
 
 
 
 AVASO Technology
 
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
 
 
 
 AVASO Technology Solutions (referred as &ldquo;AVASO&rdquo;) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and it provides equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
 
</div>

Project Manager

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 
 
 The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead end-to-end ServiceNow implementation and enhancement projects from requirements gathering to deployment.
 </li>
 <li>
 Manage and mentor a team of ServiceNow developers and administrators, ensuring skills development and career growth.
 </li>
 <li>
 Oversee the design, development, and maintenance of custom applications and modules on the ServiceNow platform.
 </li>
 <li>
 Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
 </li>
 <li>
 Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
 </li>
 <li>
 Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
 </li>
 <li>
 Drive integration of ServiceNow with external systems using REST/SOAP APIs.
 </li>
 <li>
 Establish and enforce coding standards, code reviews, and quality assurance processes.
 </li>
 <li>
 Plan and manage ServiceNow upgrade and enhancement cycles.
 </li>
 <li>
 Act as the primary point of contact for escalations, risks, and delivery challenges.
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 7-10 years of working experience in ServiceNow development and implementation.
 </li>
 <li>
 3+ years in a leadership or manager ial role overseeing ServiceNow projects and teams.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) &ndash; required.
 </li>
 <li>
 ServiceNow Certified Application Developer (CAD) &ndash; required.
 </li>
 <li>
 ServiceNow ITSM Certification &ndash; preferred.
 </li>
 <li>
 Experience managing multiple ServiceNow projects simultaneously.
 
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 <ul>
 <li>
 Strong leadership, stakeholder management, and project delivery skills.
 </li>
 <li>
 Proficient in JavaScript for client-side and server-side scripting within the ServiceNow platform.
 </li>
 <li>
 Skilled in building custom applications and workflows across modules.
 </li>
 <li>
 Deep understanding of REST and SOAP integrations.
 </li>
 <li>
 Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
 </li>
 <li>
 Proficient in HTML, CSS, XML, SOAP, REST.
 </li>
 <li>
 Skilled in using the ServiceNow App Developer tooling.
 
 
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 In-depth knowledge of ServiceNow ITSM, ITOM, and ITAM modules.
 </li>
 <li>
 Experience with Service Catalog, CMDB, and automation workflows.
 </li>
 <li>
 Familiarity with low-code/no-code development on ServiceNow App Engine.
 </li>
 <li>
 Exposure to ServiceNow Flow Designer.
 </li>
 <li>
 Understanding of Performance Analytics and IntegrationHub.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 Travel Requirements
 
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, ServiceNow Developer - Manager

<div></div><div><div><div><div><ul><div>9 - 12 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><div> 
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader">Role description</h3>
<div>Role Proficiency:

Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.

Outcomes:
<div>
<ul><li> Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)</li></ul>
<ul><li> Maintain regular communication with customer; addressing needs through empathy with their environment</li></ul>
<ul><li> Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.</li></ul>
<ul><li> Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.</li></ul>
<ul><li> Implement the governance model defined for similar projects</li></ul>
<ul><li> Track and reports project KPIs and analyze project health</li></ul>
<ul><li> Effective implementation of software delivery methodologies to improve project KPIs</li></ul>
<ul><li> Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team</li></ul>
<ul><li> Adopt and build software engineering best practices which can be leveraged by other teams</li></ul>
</div>
Measures of Outcomes:
<div>
<ul><li> Sprint velocity/team productivity</li></ul>
<ul><li> Planned schedule vs actual</li></ul>
<ul><li> Planned effort vs actual</li></ul>
<ul><li> Planned cost vs actual</li></ul>
<ul><li> Retention</li></ul>
<ul><li> Requirement stability and effectiveness of scope change management</li></ul>
<ul><li> Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)</li></ul>
<ul><li> Risk management index</li></ul>
<ul><li> Adoption of reusable components and artefacts</li></ul>
<ul><li> Customer satisfaction</li></ul>
<ul><li>Team satisfaction</li></ul>
</div>
Outputs Expected:

Scope Management :
<div>
<ul><li>Conduct requirements analysis 
requirements elicitation 
scope control and prioritization based on customer needs and scope change management</li></ul>
<ul><li>Drive the creation of common standards such as design documents 
traceability matrix 
bridge documents 
analysis methodologies and solution artefacts</li></ul>
<ul><li>Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop</li></ul>
<ul><li>Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization</li></ul></div> 
 
Estimation and Resource Planning:
<div>
<ul><li>Consolidate estimates at a solution level 
evaluate risks and validate estimates from a technical standpoint 
with assumptions 
scope and boundaries defined</li></ul>
<ul><li>Review and validate estimates across service lines</li></ul>
<ul><li>Conduct resource planning (pyramid 
people development) at a project level based on project requirements</li></ul>
<ul><li>Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading</li></ul>
<ul><li>Identify the different roles and skills for each role 
considering the constraints 
pre-requisites and other project specific KPIs</li></ul></div> 
 
Project/ Schedule Management:
<div>
<ul><li>Plan and manage multiple small projects/ modules as defined within UST</li></ul>
<ul><li>Identify risks and mitigation strategies and implement the same to manage simple 
small projects/ modules</li></ul>
<ul><li>Anticipate items that cause schedule delays 
schedule dependencies and manage them following the proper risk management plan</li></ul>
<ul><li>Identify options to fast track the schedule and plans to implement the same</li></ul>
<ul><li>Estimate the work 
plan and track the activities closely and report the progress on a regular basis</li></ul></div> 
 
Risk/Issue management:
<div>
<ul><li>Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan</li></ul>
<ul><li>Identify and closely track the risks in the project and follow escalation path</li></ul>
<ul><li>Document the risks and issues in the project 
communicate them to all relevant stakeholders and closely track the impact</li></ul></div> 
 
Stakeholder Management:
<div>
<ul><li>Identify the internal and external stakeholders on the project</li></ul>
<ul><li>Define the RACIA chart and communicate the roles/responsibilities to the stakeholders</li></ul>
<ul><li>Define the communication plan and implement the same</li></ul></div> 
 
Test and Defect Management :
<div>
<ul><li>Support system integration testing (functional / technical)</li></ul>
<ul><li>Review/mentor team during test execution</li></ul>
<ul><li>Support defining the test strategy and scenarios</li></ul>
<ul><li>Understand the business impact of defects</li></ul>
<ul><li>Prioritize the defects based on their criticality and severity</li></ul>
<ul><li>Participate in defect triage meetings</li></ul>
<ul><li>Identify and analyse root cause of defects
</li></ul><ul><li>Interpret the results</li></ul></div> 
 
Software Development Process Tools &amp; Techniques:
<div>
<ul><li>Define/adopt the right tooling strategy for the project</li></ul>
<ul><li>Independently guide the team to develop efficient and high-quality work products</li></ul>
<ul><li>Meet project goals 
ensure process compliance and mentor the team</li></ul></div> 
 
Governance:
<div>
<ul><li>Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes</li></ul></div> 
 
Domain / Industry Knowledge:
<div>
<ul><li>Understand how the proposed solution meets client requirements</li></ul></div> 
 
Technology Concepts:
<div>
<ul><li>Understand customer's technology landscape
</li></ul><ul><li>Map business requirements to technology requirements</li></ul>
<ul><li>Set expectations with the customer</li></ul>
<ul><li>Leverage that knowledge in day-to-day work or in upgrading skills of the team</li></ul></div> 
 
Profitability Management:
<div>
<ul><li>Analyze profitability for project
</li></ul><ul><li>Create profitability sheet based on resource plan</li></ul>
<ul><li>Modify parameters within profitability sheet and identify impact on margins</li></ul></div> 
 
Pricing Models:
<div>
<ul><li>Define the pricing models for medium complex projects</li></ul>
<ul><li>Conduct estimation for medium complex projects.</li></ul></div> 
 
Knowledge Management (KM):
<div>
<ul><li>Establish a KM plan and platform that can be leveraged by new joiners to the project</li></ul>
<ul><li>Ensure the learning's from the project are contributed to the KM repository</li></ul></div> 
 
Account Management Processes and Tools:
<div>
<ul><li>Work under the guidance of the account manager to drive the account management KPIs relevant for the project
</li></ul><ul><li>Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas 
automation 
etc</li></ul></div> 
 
Solution Structuring:
<div>
<ul><li>Present the proposed solution to customer highlighting the solution benefits
</li></ul><ul><li>Understand the end in mind and the relevance of win themes</li></ul>
<ul><li>Carve out simple solution / POC to build confident in the solution</li></ul></div> 
 
Self-Development and Organizational initiatives:
<div>
<ul><li>Review other project artefacts and assess the health of the same</li></ul>
<ul><li>Actively participate in forums like PM forums and share best practices and learnings from own projects</li></ul>
<ul><li>Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality</li></ul></div> 
 
Team Development:
<div>
<ul><li>Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
</li></ul><ul><li>Nurture the innovation potential within the team</li></ul>
<ul><li>Provide feedback and enable the team to perform independently and grow</li></ul>
</div>
Skill Examples:
<div>
<ul><li> Impact and Influence</li></ul>
<ul><li> Identify project risks and define action plans to manage</li></ul>
<ul><li> Define a project plan by breaking it down into individual project tasks</li></ul>
<ul><li> Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications</li></ul>
<ul><li> Delegate tasks and manage team member contributions appropriately</li></ul>
<ul><li> Assess the project heath using quantitative measures and change the course of action as needed</li></ul>
</div>
Knowledge Examples:
<ul>
<li> Technologies to be implemented within the project
<div> <ul><li>Structured project management methodologies (e.g. agile techniques)</li></ul>
<ul><li> Estimation techniques</li></ul>
<ul><li> Metrics analysis and quantitative management</li></ul>
<ul><li> Root cause analysis</li></ul>
<ul><li> People management including goal setting growth aspects and coaching</li></ul>
<ul><li> Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards</li></ul></div> 
Additional Comments:

Job Title: ServiceNow Project Manager / Service Delivery Manager Location: All UST Locations (India) Experience: Minimum 10 Years in Project Management and functional exposure to ServiceNow Job Summary: We are seeking an experienced Project Manager / Service Delivery Manager with strong leadership, stakeholder management, and functional understanding of the ServiceNow platform. The SDM will be responsible for end-to-end service delivery oversight, ensuring operational excellence, client satisfaction, and adherence to agreed SLAs and KPIs. This role requires strong governance, coordination across cross-functional and technical teams, proactive issue resolution, and a focus on continuous improvement to ensure that delivery outcomes consistently align with business objectives. Key Responsibilities: Service Delivery &amp; Operations Management Oversee end-to-end delivery of ServiceNow services and solutions, ensuring adherence to SLAs, OLAs, and contractual commitments. Ensure consistent service quality, operational stability, and timely issue resolution across all ServiceNow functions (ITSM, ITOM, HRSD, CSM, etc.). Monitor daily service operations through governance mechanisms, including stand-ups, service reviews, and performance tracking. Coordinate with technical, functional, and support teams to ensure effective prioritization and resolution of incidents, requests, and change activities. Track and report delivery metrics such as SLA compliance, ticket backlog, and customer satisfaction scores. Client &amp; Stakeholder Engagement Act as the primary point of contact for the client for all delivery-related discussions and escalations. Build and maintain strong relationships with client stakeholders, understanding business needs and translating them into actionable delivery priorities. Conduct regular Service Review Meetings (SRMs) and ensure transparent communication of performance reports, risks, and improvement initiatives. Manage client expectations and proactively identify areas for value addition and operational excellence. Governance &amp; Escalation Handling Lead daily/weekly stand-up calls, reviewing progress, blockers, and upcoming deliverables. Manage and resolve high-severity incidents or escalations, coordinating cross-functional teams to restore service and identify root causes. Drive adherence to established governance frameworks, ensuring compliance with company and client standards. Maintain detailed records of escalations, corrective actions, and preventive measures. Team Leadership &amp; Coordination Provide leadership and direction to the ServiceNow delivery team, including developers, admins, and functional consultants. Align resources across multiple workstreams to meet project and operational goals. Mentor and guide team members, ensuring a collaborative, high-performance environment. Partner with Project Managers, Technical Architects, and Business Analysts for smooth coordination and delivery execution. Continuous Improvement &amp; Strategy Identify opportunities for process improvement, automation, and optimization within ServiceNow operations. Implement service improvement plans and ensure continual service enhancement. Support transition and transformation initiatives to enhance service maturity. Contribute to roadmap planning, ensuring the alignment of delivery activities with evolving business and platform objectives. Required Skills &amp; Experience: Minimum 10 years of total experience, with at least 5 years in IT Service Delivery Management. Strong functional understanding of the ServiceNow platform, including ITSM and related modules. Proven experience managing ServiceNow support and enhancement engagements for enterprise clients. Experience in managing SLAs, KPIs, and ITIL-based service operations. Sound knowledge of incident, problem, change, and request management processes. Hands-on familiarity with ServiceNow dashboards, reports, and performance analytics. Experience managing multi-vendor and geographically distributed teams. Proficiency in Agile/ITIL frameworks and service governance practices. Strong leadership, analytical, and stakeholder management skills. Excellent communication, presentation, and conflict-resolution abilities. Preferred Qualifications: ITIL v3/v4 Certification (mandatory or preferred) ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification (preferred) Experience working in managed services or service operations delivery environments. Exposure to contractual service delivery management or enterprise service transformation programs. Soft Skills: Customer-centric mindset with a focus on proactive service improvement. Ability to manage multiple priorities in a fast-paced, dynamic environment. Strong problem-solving, negotiation, and decision-making skills. Excellent documentation and reporting abilities.
</li>
</ul></div><h3 class="jobSectionHeader">Skills</h3>
<div>Project Management,Delivery Management,Servicenow</div></div></div></div>
 <div><h3 class="jobSectionHeader">About UST</h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Project Manager I

DXC Technology

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

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