servicenow specialist

DXC Technology

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

<div>Job Description:
Job Summary:
We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.
Key Responsibilities:<ul><li>
Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li><li>
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li><li>
Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li><li>
Manage integrations between ServiceNow and external systems to support seamless operations.</li><li>
Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li><li>
Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li><li>
Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li></ul>
Required Skills and Experience:<ul><li>
Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li><li>
Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li><li>
Experience in scripting, workflow design, and platform customization.</li><li>
Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li><li>
Excellent communication, stakeholder management, and problem-solving skills.</li><li>
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Linking Humans

Key Responsibilities - Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM). - Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices. - Engage with stakeholders to gather requirements, document business processes, and develop functional specifications. - Translate business requirements into scalable, efficient ServiceNow solutions. - Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs. - Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery. - Mentor junior team members and provide expert input on process improvements and platform best practices. Required Experience &amp; Qualifications - 4+ years of hands-on ServiceNow experience across multiple modules. - Proven experience in process design, configuration, and consulting. - ServiceNow CSA (Certified System Administrator) required. - At least three ServiceNow CIS (Certified Implementation Specialist) certifications. - ITIL 4 Foundation certification. - Strong stakeholder management, communication, and problem-solving skills. - Ability to work independently and within a team.

ServiceNow Process Architect

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

Optimiza

<div>Optimiza is seeking a detail-oriented and skilled ServiceNow Administrator to join our IT Service Management team. As a ServiceNow Administrator, you will be responsible for the configuration, customization, and management of the ServiceNow platform. You will work closely with various stakeholders to enhance service delivery and optimize workflow processes within the organization.
Key Responsibilities:<ul>
<li>Administer and maintain the ServiceNow platform, ensuring its stability and availability.</li>
<li>Configure and customize ServiceNow modules, workflows, and user interfaces to meet business requirements.</li>
<li>Manage incident, problem, change, and request management processes within ServiceNow.</li>
<li>Develop and maintain ServiceNow reports, dashboards, and performance analytics to provide insights into IT services.</li>
<li>Collaborate with cross-functional teams to gather requirements for ServiceNow enhancements and integrations.</li>
<li>Perform system upgrades, patches, and regular maintenance activities to ensure optimal performance.</li>
<li>Provide troubleshooting and support for ServiceNow-related issues, including user access and functionality.</li>
<li>Document processes, configurations, and best practices to facilitate knowledge sharing.</li>
<li>Stay updated with the latest ServiceNow releases, features, and industry trends.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>3-5 years of experience in ServiceNow administration or similar roles.</li>
<li>Hands-on experience with ServiceNow platform features, including ITSM, ITOM, and ITBM.</li>
<li>Strong understanding of ITIL processes and service management best practices.</li>
<li>Experience with ServiceNow scripting (e.g., JavaScript) for customizations and automation.</li>
<li>Familiarity with ServiceNow integration capabilities (REST, SOAP) and third-party integrations..</li>
<li>Excellent analytical and troubleshooting skills, with a strong attention to detail.</li>
<li>Effective communication skills, with the ability to work collaboratively with both technical and non-technical stakeholders.</li>
<li>Ability to prioritize tasks and manage multiple requests in a fast-paced environment.</li></ul></div>

ServiceNow Administrator

Capgemini - Zcomme

The Role
 Role Summary We are looking for an experienced Senior ServiceNow Developer to configure and customize ServiceNow Health & Safety (H&S) modules, ensuring alignment with architecture standards and business requirements. Primary Skills • ServiceNow modules: ITSM, ITOM, H&S • Strong understanding of ServiceNow platform capabilities Secondary Skills • JavaScript and ServiceNow scripting (Glide API) Key Responsibilities • Configure H&S applications (incident, hazard, inspections, risk assessments) • Build forms, workflows, dashboards, and notifications • Implement role-based access controls (ACLs) • Collaborate with architects and business analysts to deliver solutions
 
Requirements
 <ul>
<li>3–6 years of ServiceNow development experience • Strong skills in JavaScript, Glide API, and ServiceNow Studio • Experience with Flow Designer, App Engine, and Service Portal • ServiceNow Certified System Administrator (mandatory)</li>
</ul>
About the company
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

Senior ServiceNow Developer

The Role Role Summary We are looking for an experienced Senior ServiceNow Developer to configure and customize ServiceNow Health & Safety (H&S) modules, ensuring alignment with architecture standards and business requirements. Primary Skills <ul> <li>ServiceNow modules: ITSM, ITOM, H&S</li> <li>Strong understanding of ServiceNow platform capabilities</li> <li>JavaScript and ServiceNow scripting (Glide API)</li> </ul> Secondary Skills <ul> <li>Flow Designer, App Engine, and Service Portal</li> </ul> Key Responsibilities <ul> <li>Configure H&S applications (incident, hazard, inspections, risk assessments)</li> <li>Build forms, workflows, dashboards, and notifications</li> <li>Implement role-based access controls (ACLs)</li> <li>Collaborate with architects and business analysts to deliver solutions</li> </ul> Requirements <ul> <li>3-6 years of ServiceNow development experience</li> <li>Strong skills in JavaScript, Glide API, and ServiceNow Studio</li> <li>Experience with Flow Designer, App Engine, and Service Portal</li> <li>ServiceNow Certified System Administrator (mandatory)</li> </ul> About the company Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.<img src="https://www.jobg8.com/Tracking.aspx?4kaojKT%2bAE5SZOMqdR%2b%2b8eDpXmCFhSA9n" width="0" height="0" />

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