services advisor

British Council

<div><p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
</p><p>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
</p><p><b>We connect. We inspire.
</b></p><div><p><b>Role Purpose
</b></p><p>As a Customer Service and Sales Officer, you will be the face of the British Council, acting as a trusted ambassador and delivering an outstanding, end‑to‑end customer experience. You will confidently handle enquiries related to British Council English language programmes and examination services, ensuring every interaction reflects our values and meets agreed service standards and KPIs.
</p><p>The role plays a vital part in driving commercial success by converting enquiries into enrolments and registrations, supporting both Teaching Centre and Exams teams to meet and exceed their sales targets. Working with new and existing students and prospective exams candidates, you will build strong relationships, identify customer needs, and consistently achieve excellent sales and service outcomes.
</p><div><p><b>Main Accountabilities
</b></p><p>The post holder will deliver high‑quality, day‑to‑day customer service across all channels, including face‑to‑face, phone, email, chat and social media, ensuring every interaction reflects the British Council&rsquo;s brand, values and customer service standards. They will provide accurate information, manage customer expectations, maintain complete and up‑to‑date records on CRM and relevant systems, and contribute insights to the Voice of the Customer programme. The role also includes reception, registration and event support duties, ensuring all customer‑facing spaces, communications and behaviours are professional, welcoming and fully compliant with safeguarding and corporate policies.
</p><p>The role is accountable for achieving agreed individual sales and conversion targets by building strong relationships with prospective and existing customers and guiding them through the full journey from enquiry to registration. This includes handling assigned opportunities, making proactive outbound calls, following up lapsed or undecided customers, capturing and nurturing leads through CRM, and maximising cross‑selling and up‑selling opportunities. The post holder will maintain strong product knowledge, monitor conversion performance, handle objections effectively and actively share insights to improve sales outcomes.
</p><p>In support of the Teaching Centre and Exams teams, the post holder will assist with student and candidate registrations, class placements, examinations services delivery and post‑service follow‑up, ensuring a seamless and positive customer journey. The role includes accurate data entry on relevant systems, administering payments and refunds in line with financial and audit requirements, coordinating with internal teams to resolve issues and complaints, and providing operational and administrative support as required to meet income, quality and customer satisfaction targets.
</p><p><b>Qualifications &amp; Experience
</b></p><p><b>Essential
</b></p><ul><li>Professional proficiency in English (B2) and Arabic (C1).
</li><li>Higher Diploma and/or equivalent professional experience
</li><li>Proven experience in customer service and sales
</li><li>Strong knowledge of marketing and negotiation techniques
</li><li>Quick learner with a genuine passion for customers and sales
</li><li>Self‑motivated and results‑driven
 </li></ul><p><b>Desirable
</b></p><ul><li>Customer Service Professional Qualification
</li><li>Relevant qualification or training undertaken in Sales
</li><li>Hands-on experience with CRM software is a plus
</li></ul><p><b>Important Information
</b></p><ul><li>Location: KSA - Dammam
</li><li>Pay Band: 4 H
</li><li>Contract type : 1 year Fixed term Contract
</li><li>Closing date: 10th May 2026
</li><li>Monthly Gross Salary: 4820 SAR
</li><li>Benefits: Housing Allowance -1400 SAR and Transport allowance &ndash; 700 SAR
</li></ul><p><b>The role is open to candidates who have legal right to live and work in the job location.
</b></p></div></div><p>A connected and trusted UK in a more connected and trusted world.
</p><p><b>Equality, Diversity and Inclusion Statement
</b></p><p>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.<br>
</p><p></p><p><b>Safeguarding Statement
</b></p><p>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
</p><p>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</p></div>

Customer Services Advisor

The Travel Corporation (TTC)

<div>Description:
<p><b>
ABOUT US</b></p><p>
At TTC, we are <b>Enriching lives by connecting people and places.</b> For over 100 years, we&rsquo;ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That&rsquo;s where you come in.</p><p><b>
OUR VALUES</b></p><p>
Everything we do is guided by our five shared commitments:</p><ul><li><b>
Value Every Voice</b> - We put people first.</li><li><b>
Act with Integrity</b> - We do what&rsquo;s right.</li><li><b>
Explore Beyond Boundaries</b> - We&rsquo;re driven by curiosity.</li><li><b>
Own the Outcome</b> - We take responsibility for our decisions.</li><li><b>
Succeed Together</b> - We&rsquo;ve got each other&rsquo;s backs.</li></ul><p><b>
THE OPPORTUNITY</b></p><p>
The Passenger Services Advisor provides expert level customer service to guests and travel advisors, via email, chat and phone for Uniworld Boutique River Cruises. Our vision is to deliver sales and service excellence, befitting of our luxury market, through confident and knowledgeable agents who are adept at one-contact resolution.</p><p><b>
WHAT YOU'LL DO</b></p><ul><li>
Respond to guest and travel advisor inquiries by email, chat and phone.</li><li>
Provide thorough, concise responses in alignment with our luxury brand.</li><li>
Anticipate future issues by quality checking bookings for missing transfers, required visas, and missing PIFs among other things.</li><li>
Suggest add-ons to enhance the cruise experience, such as extensions and Masterpiece Collection tours.</li><li>
Work independently utilizing information from internal and external resources.</li><li>
Collaborate with data analysis teams to leverage feedback to drive improvements.</li><li>
Respond to post departure feedback and inquiries globally.</li></ul>
Requirements:
<p>
 <b>WHAT YOU'LL BRING</b></p><ul><li>
1+ years call center experience in a reservations or administrative role, or similar customer service experience.</li><li>
Strong ability to communicate effectively in writing.</li><li>
Strong drive to provide outstanding customer service.</li><li>
Ability to locate and analyze information from a variety of sources.</li><li>
Ability to work independently according to instruction.</li></ul><p><b>
KEY INDIVIDUAL TRAITS</b></p><ul><li><b>
Service Orientation:</b> Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.</li><li><b>
Attention to detail:</b> Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.</li><li><b>
Collaborative:</b> Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.</li></ul><p><b>
ROLE SUCCESS CRITERIA</b></p><ul><li>
Provides thorough and appropriate responses within the expected response times.</li><li>
Utilizes appropriate resources for researching and reporting.</li><li>
Meets department averages for email, phone and chat volume.</li></ul><p><b>
TRAVEL &amp; OTHER REQUIREMENTS</b></p><ul><li>
Location: Fully Remote (U.S. Eligible)</li></ul><p><b><i>
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!</i></b></p></div>

Passenger Services Advisor, Uniworld

Bank of America

<div><p><b>Job Description:</b></p><p></p><p>
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.</p><p></p><p>
Merrill&rsquo;s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.</p><p></p><p>
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.</p><p></p><p>
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.</p><p></p><p>
As a <b>Financial Solutions Advisor within the centralized segment of the Advisor Development Program, </b>your journey begins by obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor &ndash; from acquiring, building and managing client relationships to considering a client&rsquo;s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. You will then join the centralized team as a Financial Solutions Advisor.</p><p></p><p>
The Financial Solutions Advisors in the centralized segment are phone-based licensed advisors (obtaining series 7 and 66 required) that provide clients with holistic financial advice and guidance by identifying broader product and service solutions that meet their investment, savings and liability management solutions. FSA&rsquo;s demonstrate knowledge of investments and financial markets and apply key principles appropriate to the individual client's investment needs. Additionally, they align Merrill and Bank of America products and services where appropriate. We will equip you with everything you need, as you move through the stages of development and move into the Merrill Financial Advisor role.</p><p></p><p>
During this stage of your journey, you will receive the necessary training and guidance through a defined path to become the financial advisor you want to be. You will have the opportunity to work with both affluent and high net worth clients, identifying needs, developing relationships, reviewing investment goals, and preparing investment recommendations that align with the goals of both existing and prospective clients. Once you have honed your skills and demonstrated success as an FSA, you typically will progress into the next stage of training and development as a Merrill Financial Solutions Advisor (MFSA). This role within the Advisor Development Program provides the opportunity to pursue a career within Merrill Wealth Management.</p><p></p><p><b>
The Academy</b> will support you along the way with dedicated programs, tools and resources throughout your career journey.</p><p></p><p>
We&rsquo;ll help you</p><ul><li><p><b>
Build a successful career</b> at Bank of America through world-class training and on-boarding programs that set you up for success.</p></li><li><p><b>
Get training and one-on-one coaching</b> from Academy managers who are invested in your success.</p></li><li><p><b>
Grow your business knowledge </b>by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.</p></li><li><p><b>
Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses</b> (63 &amp; 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your <b>SIE </b>within 60 days of being hired &amp; your <b>Series 7 &amp; 66 </b>within 120 Days - a requirement for the role.</p></li><li><p><b>
Build your network. </b>Starting at a financial center, you&rsquo;ll interact with banking customers, small business owners and higher net worth clients alike. You&rsquo;ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.</p></li><li><p><b>
Provide end-to-end comprehensive advice</b>, deliver client reviews/presentations with confidence and recommend strategies to help clients achieve their financial goals and life priorities.</p></li><li><p><b>
Collaborate with core banking and investment partners.</b> Connect clients to all of the solutions we provide through Bank of America and Merrill to meet virtually all of their financial needs.</p></li></ul><p></p><p>
As an Advisor Development Program Financial Solutions Advisor in the centralized segment you can look forward to</p><ul><li><p>
Unlimited potential for financial growth.</p></li><li><p>
A strong referral base from across the business through our relationship with one in every two households.</p></li><li><p>
Managing a portfolio of clients by providing exceptional client care with industry leading products, services, and education.</p></li><li><p>
Robust marketing support to reach wider audiences with greater appeal.</p></li><li><p>
Ongoing professional development to deepen your skills and optimize your practice as the industry evolves and changes.</p></li><li><p>
Opportunities to connect with experts including small business consultants, mortgage lenders and investment advisors.</p></li></ul><p></p><p>
We&rsquo;re a culture that</p><ul><li><p>
Believes in responsible growth and has a proven dedication to supporting the communities we serve.</p></li><li><p>
Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience.</p></li><li><p>
Believes diversity makes us stronger, so we can reflect, connect to, and meet the diverse needs of our clients and customers around the world.</p></li><li><p>
Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li><p>
Displays confidence working in a sales role</p></li><li><p>
Builds strong client relationships through effective communication and collaboration</p></li><li><p>
Displays a proactive mindset and effective time management</p></li><li><p>
Demonstrates a results-driven mindset and prioritizes client interests</p></li><li><p>
Identifies appropriate client solutions through application of learnings and new information</p></li><li><p>
Applies relevant regulatory due diligence in daily activities and creating long-term client strategies</p></li></ul><p><b>
Desired Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree and/or a minimum of one year of financial services industry or sales experience</p></li><li><p>
Learns and adapts to new technology or applications</p></li><li><p>
Executes multiple tasks simultaneously</p></li></ul><p></p><p><br>
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.</p><p></p><p><b>
Shift:</b></p>
1st shift (United States of America)<p></p><p><b>
Hours Per Week:</b></p>
40</div><p></p>

Advisor Development Program - Financial Solutions Advisor Trainee (Centralized): Park Ave

nineDots.io

<div>
 <p>
  <strong>
   Student Advisor &ndash; Bookings &amp; Support (Early Career)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A scaling, international student services platform is expanding its operations in Bahrain. As a Student Advisor, you&rsquo;ll support students through a high-consideration booking journey, helping them secure accommodation for their studies abroad.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a high-touch, student-facing role where how you communicate, organise, and follow through directly impacts bookings and overall student experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is open to Bahraini nationals only.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  You&rsquo;ll sit at the centre of the student journey, acting as the main point of contact for assigned enquiries. From first message through to booking, payment, and confirmation, you&rsquo;ll guide students step by step.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role blends student support, light consultative guidance, and operational execution. You&rsquo;ll be responsible for keeping bookings moving, answering questions clearly, and making sure students feel confident in their decisions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is not a call-centre role. Ownership, responsiveness, and attention to detail matter.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing
  </strong>
 </p>
 <ul>
  <li>
   Acting as the main point of contact for assigned student enquiries
  </li>
  <li>
   Understanding student needs and helping them choose suitable options
  </li>
  <li>
   Supporting students through the booking journey from enquiry to confirmation
  </li>
  <li>
   Managing bookings end to end, including follow-ups, documentation, and payments
  </li>
  <li>
   Ensuring no enquiry or booking is delayed or dropped
  </li>
  <li>
   Answering questions around accommodation, contracts, payments, and timelines
  </li>
  <li>
   Providing reassurance and support where needed, including with parents
  </li>
  <li>
   Maintaining accurate records in CRM and internal systems
  </li>
  <li>
   Following defined workflows, SLAs, and response standards
  </li>
  <li>
   Sharing feedback to improve processes and student experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Need to Succeed
  </strong>
 </p>
 <ul>
  <li>
   Up to 2 years&rsquo; experience in a customer-facing or support role (internships, part-time, or placements considered)
  </li>
  <li>
   Strong communication and people skills
  </li>
  <li>
   Comfortable communicating clearly and confidently in English, both written and spoken
  </li>
  <li>
   Ability to manage multiple conversations and follow-ups at once
  </li>
  <li>
   High attention to detail with a strong sense of ownership
  </li>
  <li>
   Comfortable working in a fast-paced, time-sensitive environment
  </li>
  <li>
   Candidates who have studied abroad will be viewed favourably, but this is not essential
  </li>
  <li>
   Background in education, hospitality, travel, or services is a plus
  </li>
  <li>
   Familiarity with CRM tools or systems is helpful but not required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in It for You
  </strong>
 </p>
 <ul>
  <li>
   A student-facing role with clear responsibility and ownership
  </li>
  <li>
   Direct exposure to bookings, conversion, and student experience
  </li>
  <li>
   Structured processes with room to learn and develop
  </li>
  <li>
   Bahrain-based role within a growing international platform
  </li>
  <li>
   Competitive salary and benefits
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Next Steps
  </strong>
 </p>
 <p>
  If you&rsquo;re Bahraini and looking for a role where you can work closely with students, stay organised, and see the impact of your work, this could be a strong fit.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply or get in touch to learn more.
 </p>
</div>


Student Advisor – Bookings & Support (Early Career)

Ohio University

<div><div><h3 class="jobSectionHeader"><b>Please see Special Instructions for more details.</b></h3>
<div>Please complete and submit the online application and be prepared to attach 3 separate documents:<br>
<br>
1. Cover letter (stating your qualifications and interest in the position)<br>
2. Resume<br>
3. List of five (5) professional references with current contact information, including email addresses<br>
</div><div>
Review of applications will begin immediately and continue until the position is filled. For full consideration, please apply by May 24, 2026.<br>
<br>
Employment is contingent upon successful completion of a criminal background check.</div>
</div><div><div><h2 class="jobSectionHeader"><b>Posting Details</b></h2>
<p></p><p>Applications will be accepted until midnight (Eastern Time Zone) on the &lsquo;Posting End Date&rsquo; shown below.</p><p></p>
<div><div><div>Position Information
</div><p></p><div><div><div><div><b>Business Title</b></div> <div>Success Advisor</div>
</div><br>
<div><div><b>Applications Accepted From</b></div> <div>Public: Open to the Public</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div><div>Please complete and submit the online application and be prepared to attach 3 separate documents:<br>
<br>
1. Cover letter (stating your qualifications and interest in the position)<br>
2. Resume<br>
3. List of five (5) professional references with current contact information, including email addresses<br>
</div><div>Review of applications will begin immediately and continue until the position is filled. For full consideration, please apply by May 24, 2026.<br>
<br>
Employment is contingent upon successful completion of a criminal background check.</div></div>
</div><br>
<div><div><b>This position is eligible for the following benefits:</b></div> <div>medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
</div></div><br>
<div><div><b>Posting Number</b></div> <div>2016347T</div>
</div><br>
<div><div><b>Department Summary</b></div>
<div>Regional Higher Education, invites applicants to the position of <b>Success Advisor </b>at Ohio University Lancaster. The Success Advisor will hold one-on-one academic advising and career coaching appointments on various topics including graduation plans, major/career exploration, decision making, maximizing campus opportunities, and goal clarification. The Success Advisor,reporting to the Director of Student Services, is a member of an integrated campus student services team providing individual academic, career, and related support to an assigned group of regional campus students as they progress through a specific academic program. The Success Advisor provides a supportive environment of educational and career needs by ensuring students follow their approved course of study by building relationships with students while also guiding their career goals and reviewing pathways to graduation. The Success Advisor will engage students in post-graduate success by bridging the gap between college and lifelong career management skills; and develop educational programs and events and maintain key liaison relationships with university stakeholders.<br>
<br>
<b>Academic Advising and Career Coaching Students:</b><br>
<ul><li>Coach students in the appropriate academic and career guided pathways; provide academic advising, career coaching, and experiential learning support towards post-graduate success.</li><li>Deliver comprehensive advising and coaching support to an assigned group of students through degree completion, including academic intervention for struggling students.</li><li>Apply student development philosophy (appreciative advising, career theories) to provide comprehensive academic advising and career coaching to students from diverse backgrounds regarding degree program planning, career exploration and decisions, goal clarification, and personal life management.</li><li>Review student progress and track students through the use of graduation plans and other academic support services</li><li>Develop student graduation plans and provide semester touch points for students.</li><li>Leverage alumni and other relationships to optimize opportunities for career outcomes.</li><li>Collaborate across the regional campus system, various university support offices, and colleges to provide excellent service and resources for students.</li><li>Participate in the development of retention strategies to assist students in completing their goal.</li><li>Regularly collaborate with faculty and other campus staff as needed to support student success.</li><li>Assist in organizing periodic signature events and programs for students, faculty, and staff.</li><li>Maintain accurate notes and review audit reports for each assigned student, recommending appropriate referrals for experiential learning opportunities.</li></ul><br>
<b>
Specific Campus Needs:</b><br>
<ul><li>Success Advisors may assist with orienting students to Ohio University and supporting campus retention efforts. This may include advising students through orientation prior to each semester, teaching University College (UC) courses, supporting campus-specific student programming, and participating in campus recruiting events. The specific requirements for each position depend on the needs of the campus.</li></ul><br>
The Lancaster campus serves traditional, first-generation, College Credit Plus, and non-traditional students throughout central ohio, employs full-time faculty, adjunct faculty, and staff; and offers a variety of associate and baccalaureate degree options, as well as community and workforce development training. Learn more at<br>
<br>
Ohio University&rsquo;s Regional Higher Education, consists of five regional campuses; in addition to Southern, there are locations at Chillicothe, Eastern (St. Clairsville), Lancaster, and Zanesville. Each campus offers unique opportunities for a student-centered environment and to build campus/community relationships. Learn more at</div>
</div><br>
<div><div><b>Position Profile</b></div>
<div>Assists and empowers students to achieve academic success and social adjustment through a variety of student support activities. Coordinates services including academic tutoring, student learning centers, life skills support and coaching, etc. Shares resources with students through engagement and outreach opportunities.</div>
</div><br>
<div><div><b>Level Summary</b></div>
<div>Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.</div>
</div><br>
<div><div><b>Supervisory Responsibilities</b></div>
<div>Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.</div>
</div><br>
<div><div><b>Fiscal Responsibilities</b></div>
<div>May have budgetary responsibility for small-scale projects or initiatives.</div>
</div><br>
<div><div><b>Problem Solving</b></div>
<div>Solves complex problems, often with limited guidance.</div>
</div><br>
<div><div><b>Independence of Action</b></div>
<div>Works independently; seeks guidance for unusual situations.</div>
</div><br>
<div><div><b>Communication and Collaboration</b></div>
<div>Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.</div>
</div><br>
<div><div><b>Physical Requirements</b></div>
<div>This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.</div>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<div>Requires a Bachelor&rsquo;s degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.</div>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<div>Master&rsquo;s degree in College Student Personnel, Education/Higher Education, Communication or related field.</div>
</div><br>
<div><div><b>Department</b></div> <div>LNCSTR Student Services</div>
</div><br>
<div><div><b>Pay Rate</b></div>
 <div>Pay is commensurate with experience and credentials and is accompanied by our generous university benefits such as tuition for self and dependents, a comprehensive insurance package (including but not limited to health, prescription, vision, dental, and life insurance), an excellent retirement plan including company contributions, parental leave, adoption reimbursement, and more. OHIO is also proud to offer wellness programs, and a generous employee assistance program. Additional Information is available at</div>
</div><br>
<div><div><b>Total Compensation Estimator (For Full-Time Benefits Eligible Employees)</b></div>
<p></p><div><p>Discover the full value of joining Ohio University by clicking this link:<br>
</p>
<p></p><p>Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more.<br>
<br>
See details on what we offer in one place and compare different options for retirement and insurance.</p>
<p></p><p>Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents.</p></div><br>
</div><br>
<div><div><b>Pay Grade</b></div> <div>16</div>
</div><br>
<div><div><b>Pay Range</b></div> <div>$44,592.00-$74,196.00</div>
</div><br>
<div><div><b>FLSA Status</b></div> <div>Exempt</div>
</div><br>
<div><div><b>Job Category</b></div> <div>Administrative at-will appointment</div>
</div><br>
<div><div><b>Employment Type</b></div> <div>full-time regular</div>
</div><br>
<div><div><b>Job Family</b></div> <div>Academic Services
</div></div><br>
<div><div><b>Job Sub Family</b></div> <div>Student Academic Support</div>
</div><br>
<div><div><b>Job Level</b></div> <div>IC3</div>
</div><br>
<div><div><b>Job Open Date</b></div> <div>05/08/2026</div>
</div><br>
<div><div><b>Posting End Date</b></div> <div>05/24/2026</div>
</div><br>
<div><div><b>Planning Unit</b></div> <div>Regional Higher Education</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div>Typically M-F 8a-5p; may occasionally work evenings/weekends.</div>
</div><br>
<div><div><b>Months</b></div> <div>12 month</div>
</div><br>
<div><div><b>Campus</b></div> <div>Lancaster</div>
</div><br>
<div><div><b>Expected hours worked per week</b></div> <div>40 hours</div>
</div><br>
<div><div><b>Expected duration of assignment</b></div> <div>ongoing</div>
</div><br>
<div><div><b>Applicants may contact this person if they have questions about this position.</b></div> <div>Cindy Mayle, maylec@ohio.edu</div>
</div><br>
<div><div><b>Non-Discrimination Statement</b></div>
<div>Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.</div></div></div></div></div></div></div></div></div><p></p>

Success Advisor

FirstRand

<div><h1 class="jobSectionHeader"><b>Job Description</b></h1><p></p>
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.<div><div><p><b>
Hello Future Universal Advisor</b></p></div><p></p><div><p>
Welcome to <b>FNB</b>, the home of the <b>#changeables</b>. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.</p></div><div><p>
As part of our <b>FNB Points of Presence (POP)</b> team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.</p></div><div><p>
As a <b>Universal Advisor</b>, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.</p></div><div><p>
Now&rsquo;s the time to imagine your potential in a team where you can become the best version of yourself.</p></div><p></p><div><p><b><br>
Are you someone who can:</b></p></div><div><ul><li><p>
Engage customers in a positive and professional manner by being helpful</p></li></ul></div><div><ul><li><p>
by living up to our brand promise of &ldquo;How can we help you?&rdquo; at all times</p></li></ul></div><div><ul><li><p>
Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions</p></li></ul></div><div><ul><li><p>
Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms</p></li></ul></div><div><ul><li><p>
Fulfil transactions above set benchmarks while delivering exceptional service</p></li></ul></div><div><ul><li><p>
Manage leads, referrals, and customer follow-ups within agreed turnaround times</p></li></ul></div><div><ul><li><p>
Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance</p></li></ul></div><div><ul><li><p>
Always conduct yourself in an ethical and professional manner</p></li></ul></div><div><ul><li><p>
Take accountability for personal performance, learning, and career development</p></li></ul></div><div><ul><li><p>
Stay informed on product offerings, systems, and industry developments</p></li></ul></div><div><ul><li><p>
Contribute to team success and adapt to changing customer and business needs</p></li></ul></div><p></p><div><p><b><br>
Qualification &amp; Experience Requirement</b></p></div></div><div><div><ul><li><p><b>
Minimum Qualification: Grade 12/ NQF Level 4</b></p></li></ul></div><div><ul><li><p><b>
Preferred Qualification: NQF Level 5 Certificate</b> in Banking, Business Administration, Customer Service, or related fields recognized by FAIS</p></li></ul></div><div><ul><li><p><b>
1&ndash;3 years of experienc</b>e in customer‑facing environments, service delivery, or client support within financial services</p></li></ul></div><p></p><div><p><b><br>
You will be an ideal candidate if you</b><b> </b><b>possess</b><b> </b><b>the following:</b></p></div><div><ul><li><p>
Strong understanding of FAIS, TCF principles, and regulatory compliance</p></li></ul></div><div><ul><li><p>
Proven ability to meet sales, service, and customer experience targets</p></li></ul></div><div><ul><li><p>
Must not be an unrehabilitated insolvent</p></li></ul></div><p></p><div><p><b><br>
You will have access to:</b></p></div><div><ul><li><p>
Opportunities to build strong customer relationships within a dynamic POP environment</p></li></ul></div><div><ul><li><p>
A challenging, fast-paced branch setting</p></li></ul></div><div><ul><li><p>
Continuous learning and development aligned to your career path</p></li></ul></div><div><ul><li><p>
Opportunities to make a meaningful impact as a brand ambassador within a local market</p></li></ul></div><p></p><div><p><b><br>
You can be a match if you are:</b></p></div><div><ul><li><p>
Client-focused with a strong ethical mindset</p></li></ul></div><div><ul><li><p>
Passionate about service excellence and problem-solving</p></li></ul></div><div><ul><li><p>
Confident in needs-based selling and solution delivery</p></li></ul></div><div><ul><li><p>
Agile, adaptable, and comfortable in a high-volume environment</p></li></ul></div></div><div><div><ul><li><p>
A strong communicator with excellent interpersonal skills</p></li></ul></div><div><ul><li><p>
Results-driven with strong planning and organisational skills</p></li></ul></div><div><ul><li><p>
Detail-oriented with high compliance awareness</p></li></ul></div><div><ul><li><p>
Able to work independently and collaboratively within a team</p></li></ul></div><p></p><div><p><b><br>
Apply now</b> if you are ready to take the next step in your career as an <b>FNB Points of Presence: Universal Advisor</b>. We look forward to engaging with you!</p></div><div><p>
All appointments will be made in line with <b>FirstRand Group&rsquo;s Employment Equity Plan</b>. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.</p></div></div><p></p><h1 class="jobSectionHeader"><b><br>
Important Closing Date Note</b></h1><p><b>
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.</b></p>
16/05/26<p></p><div><div><div><div><div><div><div><p>
All appointments will be made in line with FirstRand Group&rsquo;s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.</p></div></div></div></div></div></div></div></div>

Universal Advisor

Johns Hopkins University

<div><div><div>Baltimore, MD, United States</div>
</div><div>
</div><p></p><div><div><div>Find out how well you match with this job</div>
<div></div><div>
</div></div></div><div><div><div><div><div><div><div>Job description
 </div><div></div><p>Working at JHU
</p></div></div></div><div><div><div><div><div>Affiliated Office Address</div>
<div>Baltimore, MD, United States</div>
</div><div><div>Requisition ID</div>
<div>121133</div>
</div><div><div>Date Created</div>
<div>April 30, 2026</div>
</div><div><div>Job Function</div>
<div>Student Services</div>
</div><div><div>Exempt Status</div>
<div>Exempt</div>
</div><div><div>Shift Type</div>
<div>Casual / On Call</div>
</div><div><div>Schedule</div>
<div>M-F, 10 hrs/wk</div>
</div><div><div>Worksite</div>
<div>01-MD:Homewood Campus</div>
</div><div><div>Work Modality</div>
<div>Hybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)</div>
</div></div><div><div><p>The Whiting School of Engineering's Center for Educational Leadership is seeking a <b><i>Sr. Student Success Advisor </i></b>to support undergraduate and graduate students in developing clear, effective, and audience-centered communication skills across academic and professional contexts at their Technical Communication Lab. The Lab serves students from a wide range of disciplines, with particular emphasis on STEM communication. The Sr. Student Success Advisor will work closely with students in one-on-one and small-group settings, providing feedback on a variety of materials, including policy briefs, white papers, research articles, reports, presentations, and professional application documents.</p><br>
<p></p><br>
<p>This Sr. Student Success Advisor supports students with navigating through complex academic milestones and challenges during the student experience journey. The role focuses on ensuring that students' progress on schedule, with positive outcomes, enrichment experiences and overall academic success. The position may also oversee graduate assistants in support of program activities.</p><br>
<p></p><br>
<p><b>Specific Duties &amp; Responsibilities</b></p><br>
<p></p><br>
<p><i>Academic Advising
</i></p><ul><li>Provide holistic small group advising to pre-identified students and, on a limited as-needed basis, individual advising, that prioritizes students&rsquo; knowledge of the specialized pathways and skill-building needs, including pre-med.</li>
<li>Manage the collaboration with the internal advising offices and support to ensure students have tailored academic advising and success coaching, and holistic health professional guidance and application support.</li>
<li>Stay abreast of current and national trends of URG, first-generation, and/or limited-income college students pursuing careers in the health professions. Remain current in the field of pre- health advising, AAMC holistic review practices, and medical school admissions.</li>
<li>With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.</li>
<li>Advise undergraduates on academic opportunities and requirements, policies and procedures.</li>
<li>Provide early interventions identifying and communicating with at-risk students identified by faculty in each academic term.</li>
<li>Facilitate referrals as appropriate.</li><br>
</ul><p></p><br>
<p><i>Success Coaching</i></p>
<ul><li>Support the success of designated students, by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues including major choice, internships, full- time employment, graduate school opportunities, and other postbaccalaureate positions.</li>
<li>Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies.</li>
<li>Possesses current-state knowledge of assigned students&rsquo; experiences through high-contact methods that mirror year in school and/or current students&rsquo; needs.</li>
<li>Track advisees&rsquo; progress via the university&rsquo;s comprehensive intervention system, including tracking advisee use of academic support services.</li>
<li>Make timely referrals for personal or academic issues as appropriate and engage on-going contact with faculty as needed.</li><br>
</ul><p></p><br>
<p><i>Programming &amp; Collaboration</i></p>
<ul><li>Collaborate with appropriate faculty, campus partners, and students to develop programs, services, or opportunities to support the success of students within designated area of oversight.</li>
<li>Work closely with key campus partners (Student Outreach Services, Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.</li>
<li>Participate on divisional committees, as requested.</li>
<li>Work with the Life Design, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.</li>
<li>Collaborate with students, faculty and/or staff to develop and facilitate out-of-classroom educational experiences that support the needs of students within a designated area of oversight.</li><br>
</ul><p></p><br>
<p><i>Supervision &amp; training
</i></p><ul><li>Hire, train and supervise graduate assistants to support programming (event coordination) and program administration (logistical outlines, procurement, budget, etc.) and program communications, as requested by Program leadership.</li>
<li>Hire, train and supervise undergraduate student interns, as requested by Program leadership.</li>
<li>Perform other related duties as requested.</li><br>
</ul><p></p><br>
<p><i>In addition to the duties described above</i></p>
<p></p><ul><li>Supporting students across multiple areas of communication, including</li>
<li><ul><li>Technical and professional writing</li>
<li>Scientific communication</li>
<li>Document design and data visualization</li>
<li>Oral presentations and public speaking</li>
<li>Job application materials and interview preparation</li>
</ul></li><li>Providing individualized consultations on writing, presentations, and professional communication</li>
<li>Offering constructive feedback on organization, clarity, concision, and audience awareness</li>
<li>Supporting students at all stages of the writing and revision process</li>
<li>Assisting with argument development, use of evidence, and document design</li>
<li>Maintaining a welcoming and inclusive environment in the Lab</li>
<li>Completing brief session reports and contributing to ongoing program assessment</li><br>
</ul><p></p><br>
<p><b>To apply, please submit</b></p>
<ul><li>A cover letter describing your experience with writing instruction or tutoring</li>
<li>A curriculum vitae or resume</li>
<li>A sample of your professional or technical writing</li>
<li>(Optional) A sample of written feedback provided to a student or writer</li><br>
</ul><br>
<br>
<b>Minimum Qualifications</b>
<br>
<ul><li>Master's Degree in Counseling, Higher Education, a health-related field or science required.</li>
</ul><ul><li>Five years&rsquo; experience in advising, mentoring or guiding college students.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Ph.D. in Technical Communication, Rhetoric and Composition, English, Communication, or a closely related field.</li>
<li>Demonstrated experience teaching or tutoring writing.</li>
<li>Student-centered educators.</li>
<li>Excellent communication skills.</li>
<li>Ability to work with students from diverse disciplinary and cultural backgrounds.</li>
<li>Experience outside academia is especially valued.</li>
<li>Ability to work in a cross-cultural environment.</li>
</ul><ul><li>Must be available and willing to work some evenings / weekends as required for events and programming.</li>
</ul><ul><li>Ability to use appropriate judgment when dealing with sensitive issues.</li>
</ul><ul><li>Extensive knowledge and experience managing holistic advising, assessment, academic and student affairs collaborations, diversity, and inclusion. In particular, ability to influence societal and workplace attitudes that honor principles to create a more inclusive community.</li>
<li>Exceptional interpersonal, oral, public speaking, writing, and listening skills.</li>
</ul><ul><li>Demonstrated experience developing, articulating, operationalizing, and assessing strategic priorities.</li>
</ul><ul><li>Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.</li>
<li>Proven track record of establishing strategic relationships to strengthen program and service delivery</li><br>
</ul><p></p><br>
<p><b>Competencies</b></p>
<ul><li>Pursues Excellence</li>
<li>Flexibility and Readiness</li>
<li>Creativity and Initiative</li>
<li>Collaboration</li>
<li>Decision Making and Reasoning</li>
<li>Inclusion and Belonging</li>
<li>Continuous Learning</li>
</ul><p></p><p>Classified Title: Sr. Student Success Advisor
<br>
Role/Level/Range: ACRP/04/ME
<br>
Starting Salary Range: $33.12 - $58.10 HRLY (Commensurate w/exp.)
<br>
Employee group: Casual / On Call
<br>
Schedule: M-F, 10 hrs/wk
<br>
FLSA Status: Exempt
<br>
Location: Hybrid/Homewood Campus
<br>
Department name: Center for Leadership Education
<br>
Personnel area: Whiting School of Engineering</p>
</div></div><p></p><div><div><div><div><div><p><b><i>Total Rewards</i></b>
<br>
The referenced base salary range represents the low and high end of Johns Hopkins University&rsquo;s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.</p>
<p><b><i>Education and Experience Equivalency</i></b>
<br>
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.</p>
<p><b><i>Applicants Completing Studies</i></b>
<br>
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.</p>
<p><b><i>Background Checks</i></b>
<br>
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.</p>
<p><b><i>Diversity and Inclusion</i></b>
<br>
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.</p>
<p><b><i>Equal Opportunity Employer</i></b>
<br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>
<p><b><i>EEO is the Law</i></b>
<br>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</p>
<p><b><i>Accommodation Information</i></b>
<br>
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.</p>
<p><b><i>Vaccine Requirements</i></b>
<br>
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.</p>
<p><b><i>The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.</i></b>
<br>
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.</p></div></div></div></div></div></div></div></div></div></div></div>

Sr. Student Success Advisor (Center for Leadership Education)

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