services manager

CBRE

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Reporting to the Site Facilities Manager, the Technical Services Manager will be accountable for the successful management and delivery of all onsite technical/engineering services. They will demonstrate strong leadership qualities of a team of 5 technicians (including a supervisor), the Technical Services Team are responsible for ensuring the site and team are compliant with statutory and legislative requirements. Working with the Facilities Manager and wider FM Team (on site and on account) the Technical Services Manager will support our client in creating and overseeing maintenance strategies, such as asset life cycle plans, 5-year asset management plans and energy saving initiatives.
<br>Responsibilities
<br><br>
Accountable for successful management and delivery of all onsite technical/engineering services.
<br>Demonstrate strong leadership qualities to drive performance across the expanding business and team.
<br>Develop and oversee engineering/technical strategies for site/s, including life cycle management plan of site assets and energy savings initiatives.
<br>Maintaining and updating asset lists and PPM schedules.
<br>Ensure the overall performance of the site/s and required deliverables, including; contract compliance, performance management against KPIs, cost saving initiatives and customer satisfaction.
<br>To successfully implement initiatives and programs including; financial savings program, energy program, training and development of technical team, and succession planning.
<br>Lead technical team, including Technical Supervisor and 4x technicians.
<br>Enhance culture of ‘best in class’ for wider team to adopt and follow.
<br>Developing scope of works for technical works/projects.
<br>Provide advice and information to projects team to support with successful delivery of capital projects.
<br>Driving continuous improvement of CMMS/CAFM systems.
<br>Build positive relationships with client and key stakeholders.
<br>Ensure company and client QHSE/HSE standards and expectations are always met through the delivery of technical services.
<br>Ensure compliance with regulatory and legislative requirements relating to all onsite technical/engineering services.
<br>Experience Required
<br><br>
Previous experience in a corporate facilities management environment.
<br>Extensive building management/technical services experience and understanding of legislative requirements
<br>Excellent understanding of technical services (HVAC, BMS, life safety systems, building structure, fabric/façade, lighting systems etc.
<br>Excellent understanding of CMMS/CAFM systems operation.
<br>Understanding and experience with SFG20 standard.
<br>Circumstances
<br><br>
Full time - 40 Hours, Monday to Friday.
<br>Core hours 7:30 to 16:30, but site is managed flexibly.
<br>Some out of hours/weekend support may be required.

Technical Services Manager

Bridgezon Services

<p><b>Job Title:</b> Client Services Manager<br/><b>Company:</b> Bridgezon Services<br/><b>Location:</b> Msheireb, Doha, Qatar<br/><b>Salary:</b> QAR 23,000 per month</p><p><b>Job Description:</b><br/>Bridgezon Services is seeking a highly professional and client-focused Client Services Manager to oversee client relationships and ensure the delivery of high-quality service at our Msheireb office in Doha. The ideal candidate will act as the main point of contact for key clients, ensuring satisfaction, retention, and long-term business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain strong relationships with assigned clients</li><li>Serve as the primary point of contact for client inquiries and service delivery</li><li>Ensure client needs are met effectively and in a timely manner</li><li>Coordinate with internal teams to deliver services and resolve issues</li><li>Monitor client satisfaction and implement improvement strategies</li><li>Prepare reports on client performance, feedback, and service outcomes</li><li>Identify opportunities for upselling and business expansion</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field</li><li>Proven experience in client services, account management, or customer relationship roles</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Excellent problem-solving and organizational abilities</li><li>Ability to manage multiple clients and priorities effectively</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary of QAR 23,000 per month</li><li>Opportunity to work with high-value clients in a professional environment</li><li>Career growth and development opportunities</li></ul><p><b>How to Apply:</b><br/>Interested candidates are encouraged to submit their updated CV and cover letter for consideration.</p><p>نوع الوظيفة: دائم</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Client Services Manager

Waad Education

<div><p><b>Waad Education</b> is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.</p><p>
We are currently seeking an experienced <b>Shared Services Manager</b> to join our team and support the effective delivery and management of shared services across our educational institutions. The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
</li><li>Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
</li><li>Ensure compliance with policies, procedures, and quality standards in service delivery.
</li><li>Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
</li><li>Lead process optimization initiatives and implement best practices across all shared services functions.
</li><li>Collaborate with leadership and school units to understand needs and deliver seamless support services.
</li><li>Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Management, or a related field; Master&rsquo;s degree is a plus.
</li><li>7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
</li><li>Proven track record of leading cross-functional teams and driving process improvements.
</li><li>Strong knowledge of HR, finance, procurement, and IT service management.
</li><li>Excellent communication, leadership, and stakeholder engagement skills.
</li><li>Ability to manage multiple projects and deliver results in a fast-paced environment.
</li><li>Fluency in Arabic and English.</li></ul></div>

Shared Services Manager

EasyMarketing Digital Solutions & Business Services Ltd.

<p><b>About the Role</b></p><p><b>EasyMarketing Digital Solutions &amp; Business Services Ltd.</b> operates within the digital marketing and business services sector, supporting brand growth, online visibility, and customer engagement through digital platforms. Organizations in this space typically provide services such as SEO, content creation, and digital advertising strategies.</p><p>We are seeking a <b>Client Services Manager</b> to oversee client relationships, coordinate service delivery, and ensure effective communication between teams and stakeholders. In this role, you will manage client interactions, monitor service performance, and support overall operational efficiency.</p><p>This position is ideal for professionals who are organized, client-focused, and experienced in managing service delivery within digital or service-oriented environments.</p><p><b>Why Join Us?</b></p><p><b>Digital Marketing Environment</b><br/>Work within a company focused on marketing solutions and business growth.</p><p><b>Client-Focused Role</b><br/>Take ownership of client relationships and service coordination.</p><p><b>Operational Impact</b><br/>Contribute to improved client satisfaction and service quality.</p><p><b>Career Growth</b><br/>Opportunities to advance into senior management roles.</p><p><b>Key Responsibilities</b></p><p><b>Client Relationship Management</b></p><ul><li>Manage client communications and service expectations</li><li>Ensure timely response to client needs and requests</li></ul><p><b>Service Coordination</b></p><ul><li>Oversee delivery of digital services and workflows</li><li>Ensure alignment between teams and client requirements</li></ul><p><b>Performance Monitoring</b></p><ul><li>Track service outcomes and client satisfaction metrics</li></ul><p><b>Process Improvement</b></p><ul><li>Support development of efficient service processes</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Prepare reports and maintain client records</li></ul><p><b>What We Are Looking For</b></p><p><b>Experience</b></p><ul><li>4&ndash;8 years of experience in client services, operations, or related roles</li></ul><p><b>Skills</b></p><ul><li>Strong communication and interpersonal abilities</li><li>Organizational and coordination skills</li><li>Problem-solving and decision-making capabilities</li></ul><p><b>Core Competencies</b></p><ul><li>Client-focused mindset</li><li>Adaptability and initiative</li><li>Team collaboration</li></ul><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul><p>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Ulta

<div>OVERVIEW:
<div><b>
Experience</b> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry&rsquo;s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <b>a real sense of belonging</b>&mdash;even as they&rsquo;re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.</div><div><br>
</div><div>Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.</div><div><br>
</div><div>We are the future of beauty services. Be part of the transformation.</div><br>
<div></div>
 :
<div><b>GENERAL SUMMARY &amp; SCOPE</b></div><div>
The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty&rsquo;s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity),</div><div>
people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.</div><div>
</div><div><b>
PRINCIPAL DUTIES &amp; RESPONSIBILITIES </b>(*Essential Job Functions)</div><div>
The ASM is a champion of Ulta Beauty&rsquo;s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div>
</div><div><b>
Performance</b></div><ul><li>Perform salon hair services, make up applications, skincare analysis, brow services, and product demonstrations with guests.</li><li>Achieve individual productivity goals each week.</li><li>Promote a culture of accountability to meet or exceed the store&rsquo;s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.</li><li>Drive company profitability through operational excellence, top-line sales growth and expense control.</li><li>Support the planning and execution of services events that deliver an unrivaled guest</li></ul><div>
experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.</div><ul><li>Review, analyze, and react to Ulta Beauty&rsquo;s financial and operational reporting</li></ul><div>
regularly, including services visits and audit results, regularly and in a timely manner.</div><ul><li>Address underperforming metrics related to the store&rsquo;s service sales and develop</li></ul><div>
strategies using company programs, tools, and resources to improve and grow these areas of the business.</div><ul><li>Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</li><li>Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.</li></ul><div>
</div><div><b>
People</b></div><ul><li>Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.</li><li>Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.</li><li>Train, coach, and develop services professionals using company programs, tools, and</li></ul><div>
resources.</div><ul><li>Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.</li><li>Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.</li><li>Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.</li><li>Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.</li></ul><div>
</div><div><b>
Process</b></div><ul><li>Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards for the store.</li><li>Regularly review and appropriately react to all company communication in a timely manner.</li><li>Adhere to and enforce Ulta Beauty&rsquo;s dress code.</li><li>Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.</li><li>Use the company&rsquo;s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.</li><li>Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li><li>Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.</li><li>Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals&rsquo; productivity.</li></ul><br>
<div></div>
 :
<div><b>
JOB QUALIFICATIONS</b></div><div><b><br>
Education</b></div><ul><li>Cosmetology school graduate</li><li>Cosmetology license and/or cosmetology management license where required by state law</li></ul><div></div><div><b><br>
Experience</b></div><ul><li>2 &ndash; 3+ years relevant, fast-paced salon management work experience or other relevant work</li></ul>
experience<br>
<ul><li>Demonstrated knowledge of state board of cosmetology regulations and hiring requirements</li><li>Developing financial management: success with driving top-line sales, interpreting reporting</li></ul>
data, managing payroll budgets, and controlling expenses<br>
<ul><li>Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing</li></ul>
collaborative relationships with others, and leading and influencing<div><b><br>
Skills</b></div><ul><li>Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and brow services</li><li>ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.</li><li>Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)</li><li>Strong collaboration and interpersonal skills</li><li>Strong organizational skills to manage multiple tasks</li><li>Ability to react under pressure, use good judgment in ambiguous situations, and be</li></ul>
flexible/adaptable<div><b><br>
SPECIAL POSITION REQUIREMENTS</b></div><ul><li>Work a flexible, full-time schedule to include days, evenings, weekends, and holidays</li><li>Attend corporate business meetings and conferences</li></ul><div><b><br>
WORKING CONDITIONS</b></div><ul><li>Continuous mobility throughout the store during shift</li><li>Frequent standing, bending, reaching, and twisting during shift</li><li>Continuous lifting and/or moving up to 10 lbs. during shift</li><li>Continuous coordination and manipulation of objects during shift</li><li>Frequent use of a computer, telephonic devices, and related office supplies</li></ul><div><br>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div><div><br>
Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from<br>
underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person&rsquo;s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.</div>
 : The pay range for this position is the higher of $15.92 - $23.65 / Hour or services pay for the workweek pursuant to the Company&rsquo;s Services Compensation Plan, with the opportunity for eligible associates to earn additional compensation pursuant to the Company&rsquo;s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:
<div>
At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Assistant Services Manager

ESFM

<p></p><div><p><b>Position Title: CLIENT SERVICES MANAGER</b></p><p><b>
Shift: Mon - Fri 7:30am - 4:30pm</b></p><p><b>
Salary: $60,000 - $65,000</b></p><p><b>
Other Forms of Compensation:</b> none</p><p></p><p><br>
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).</p><p></p><p><br>
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance &amp; Engineering, ESG Programming, Laboratory Support Services, Janitorial &amp; Industrial Cleaning, Landscaping &amp; Grounds Management, Workplace Solutions and Managed Services.</p><p></p><p><br>
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM&rsquo;s clients include many household names from the life sciences, technology, oil &amp; gas and manufacturing markets.</p><p></p><p><b><i><br>
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the &lsquo;job search&rsquo; in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on &lsquo;referral tracking.&rsquo; For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.</i></b><b><i>
</i></b></p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
</div><div><p>
The <b>Client Service Manager</b> will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.<br>
<br>
<b>Key Responsibilities:</b></p><br>
<p></p><ul><li>
Provides continued high standard of service and communication to maintain client base</li><li>
Surveys existing accounts for new opportunities</li><li>
Manipulates data as needed for internal business reviews/meetings</li><li>
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance</li><li>
Manages internal resources to problem solve for issues that have happened in the field</li><li>
Serves as liaison between client and sector to ensure all relevant information is communicated</li><li>
Performs other duties as assigned</li></ul><p></p><p><b><br>
Qualifications:</b></p><br>
<p></p><ul><li>
3-5 years of relevent experience or experience in hospility, restaurant, or retail is a plus</li><li>
Demonstrated ability to prepare, analyze and present complex business reviews to Clients</li><li>
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation</li><li>
Demonstrated ability to use analytical and intuitive judgment and sound decision making</li><li>
Strong problem solving skills</li><li>
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel</li></ul></div></div></div><p><b>
Apply to ESFM Services today!</b></p><p><i>
ESFM is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at ESFM are offered many fantastic benefits.</b></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p></p><p><br>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</b></p><p><b>
Certain positions may require Florida Level 2 background screening. Details: </b><b>https://info.flclearinghouse.com/</b></p><p></p><p><br>
Applications are accepted on an ongoing basis.</p><p></p><p><br>
Eurest Services maintains a drug-free workplace.</p><p></p><p><br>
Req ID:1524768</p><p>
ESFM</p><p>
Brandy Wilson</p></div>

CLIENT SERVICES MANAGER

Omni Hotels

Omni Nashville Hotel
<br>The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
<br><br>
The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
<br><br>
Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!
<br><br>
To facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly.
<br><br>
Responsibilities
<br><ul>
<li>Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference</li>
<li>Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues</li>
<li>Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups</li>
<li>Conduct pre-planning meetings to include necessary departments when requested by client</li>
<li>Entertain clients in a professional manner to establish closer working relationships</li>
<li>Initiates the method of payment process and assist the credit manager in all accounting procedures</li>
<li>Collects information to create master account estimates 90 days and 21 days prior to conference/event</li>
<li>Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager</li>
<li>Distributes BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting</li>
<li>Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting</li>
<li>Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue</li>
<li>Conducts pre-conference meetings with meeting planner and all appropriate department heads</li>
<li>During conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently</li>
<li>Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise</li>
<li>Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested</li>
<li>Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator</li>
</ul>
Qualifications
<br><ul>
<li>A minimum of 2 years previous experience as a Conference/Convention Services Manager in a high volume upscale hotel required</li>
<li>Delphi or equivalent systems knowledge required</li>
<li>Bachelor’s Degree preferred</li>
<li>Certified Meeting Planner (Optional)</li>
<li>Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel</li>
<li>Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations</li>
<li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages</li>
<li>Ability to clearly and pleasantly communicate in English with guests, management and co-workers, both in person, by telephone and by radio</li>
<li>Ability to accurately and efficiently input information into computer systems</li>
<li>Ability to work cohesively with co-workers both within and outside of your department</li>
<li>Ability to think clearly, quickly and make concise decisions</li>
<li>Ability to work well under pressure, dealing with many guest requests/questions within a short period of time</li>
<li>Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment</li>
<li>Must be able to work a flexible schedule including nights, weekends and holidays</li>
<li>Stand, walk or sit for an extended period or for an entire work shift</li>
<li>Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance</li>
<li>Stand, walk or sit for an extended period or for an entire work shift</li>
<li>Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Convention Services Manager

Search 10000+ Services manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 services manager jobs Near Me

Technical Services Manager

Client Services Manager

Shared Services Manager

Client Services Manager

Assistant Services Manager

CLIENT SERVICES MANAGER

Convention Services Manager