services manager

Serco

<div><p><b>Soft Services Manager</b><br>
<b>Impact a better future</b></p><p>
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.</p><p></p><p><br>
We have been operating in the Middle East since 1947 and have a profound understanding of the region.</p><p></p><p><br>
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.</p><p></p><p><br>
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges.</p><p><br>
<br>
Your Opportunity</p><p>
The <b>Soft Services Manager</b> will provide advice, guidance, and daily management support to the contract&rsquo;s office services to ensure effective and efficient delivery across the full scope of services. They will be responsible for completing the contracted milestone deliverables and will liaise with and report at least weekly to Serco&rsquo;s senior management and the client on performance and progress, up to completion and sign-off.</p><p></p><p><br>
The ideal candidate will have experience in leading and developing diverse, multi-disciplinary teams and large workforces, with a demonstrable focus on client and end-user satisfaction, as well as strong stakeholder management and communication skills.</p><p></p><p><br>
This role is part of our team at <b>Zayed University</b> in <b>Abu Dhabi, UAE</b>.</p><p></p><p><br>
Key Accountabilities</p><ul><li><p>
Manage the day-to-day service delivery and performance of the Soft Services Department, including Cleaning &amp; Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.</p></li><li><p>
Ensure that adequate manpower is available at all times, and that all human resource elements of people management - such as discipline, training, performance reviews, objective setting, personal development, mentoring, support, guidance, and counselling - are provided as required.</p></li><li><p>
Ensure proper interdisciplinary coordination and effective communication among staff and with other service providers.</p></li><li><p>
Manage, support, and coach internal team members to deliver services aligned with company and client objectives.</p></li><li><p>
Undertake troubleshooting, customer surveys, quality assessments, and service audits as appropriate to ensure service standards are met.</p></li><li><p>
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all identified areas of service.</p></li><li><p>
Liaise regularly with all internal stakeholders and customers to identify their future needs and expectations regarding the services provided.</p></li><li><p>
Undertake Key Performance Indicator (KPI) and Service Level Agreement (SLA) inspections, and provide service delivery reports to senior management.</p></li><li><p>
Coordinate and attend client and supplier meetings, following up on actions with clear visual aids to track and monitor progress.</p></li><li><p>
Create and maintain a Stakeholder Management Plan relevant to the Soft Services Department, ensuring that stakeholder engagement levels are monitored and any negative feedback is escalated to the General Manager.</p></li><li><p>
Continuously improve systems of communication, maintain business integrity, enhance understanding of customer expectations, and identify and address stakeholder concerns.</p></li><li><p>
Respond in a timely manner to standard and non-standard inquiries from all stakeholders - in person, by telephone, email, or in writing - and represent the department in internal and external meetings, workshops, and presentations as required.</p></li></ul><p></p><p><br>
Specific Requirements</p><ul><li><p>
7+ years of managerial experience in FM Soft Services, including oversight of large or complex facilities or campus-style environments.</p></li><li><p>
Degree or diploma in a relevant discipline.</p></li><li><p>
Hands-on CAFM proficiency (e.g., planning, scheduling, KPI/SLA reporting).</p></li><li><p>
Proven ability to create, standardize, and continuously improve processes and SOPs.</p></li><li><p>
Demonstrated client and end-user focus with strong stakeholder management and communication skills.</p></li><li><p>
Experience in leading and developing diverse, multi-disciplinary teams and large workforces.</p></li><li><p>
Solid subcontractor/vendor management experience, with strong HSE awareness and performance monitoring against KPIs/SLAs.</p></li></ul><ul><li><p>
Experience with SAP, data-driven reporting, and basic budgeting/cost control (preferred).</p></li><li><p>
Professional accreditation such as RICS, IWFM, NEBOSH, or similar (preferred).</p></li><li><p>
Arabic language skills (preferred).</p></li><li><p>
Certified Lean Six Sigma Yellow / Green / Black Belt (preferred).</p></li></ul><p></p><p><br>
Join Us</p><p>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit <b>careers.serco.com</b> for more information.</p></div>

Soft Services Manager

Shear International Co. Ltd

<p><br><strong>Job Overview</strong><br>Shear International Co. Ltd is seeking a highly motivated and experienced <strong>Shared Services Manager</strong> to join our team in <strong>Jeddah, Saudi Arabia</strong>. This is a <strong>full-time</strong> position offering an exciting opportunity to lead and optimise our shared services operations. The Shared Services Manager will be responsible for overseeing a variety of critical functions, ensuring efficient and effective service delivery across the organisation. This role requires strong leadership, communication, and analytical skills, as well as a proven track record of success in shared services management.<br><br><strong>Responsibilities</strong><br>* Manage and oversee the daily operations of various shared services functions, including but not limited to HR, IT, and administration.<br>* Develop and implement strategies to improve efficiency, reduce costs, and enhance service quality across all shared service functions.<br>* Lead and motivate a team of shared services professionals, providing guidance, support, and development opportunities.<br>* Establish and monitor key performance indicators (KPIs) to track performance and identify areas for improvement.<br>* Collaborate with stakeholders across the organisation to understand their needs and ensure service delivery meets their requirements.<br>* Implement and maintain robust processes and controls to ensure compliance with relevant regulations and company policies.<br>* Stay up-to-date with industry best practices and emerging trends in shared services management.<br>* Prepare and present regular reports to senior management on the performance of shared services operations.<br><br><strong>Qualifications</strong><br>* Bachelor's degree in business administration, Management, or a related field.<br>* 10 years' experience in a Shared Services Management role, preferably within a multinational organization.<br>* Strong leadership, communication, and interpersonal skills.<br>* Excellent analytical and problem-solving abilities.<br>* Experience with implementing process improvements and driving efficiency gains.<br>* Proficiency in relevant software and technologies.<br>* Knowledge of relevant industry regulations and best practices.<br>* Ability to work effectively in a fast-paced and dynamic environment.<br><br><br>&nbsp;</p>

Shared Services Manager

PepsiCo

<div>Overview:
<div>
The General Services Manager will be responsible for overseeing all facility operations, maintenance, and safety to ensure a secure and efficient workplace environment. This role will lead facilities planning, budgeting, and vendor management activities while driving continuous improvement in office infrastructure and employee experience.</div>
Responsibilities:
<ul><li>Oversee building and grounds maintenance</li><li>
Organize and plan building installments and refurbishments. Recommend maintenance, mechanical, electrical, and facility design modifications.</li><li>
Ensure all building facilities adhere to proper safety standards and cleaning procedures</li><li>
Ensure security and emergency preparedness procedures are implemented properly. Maintain equipment and building provisions to meet health and safety requirements</li><li>
Supervise facilities staff and communicate with external contractors and vendors. Delegate cleaning and maintenance responsibilities to team members.</li><li>
Manage and review shuttle contracts</li><li>
Communicate workplace safety precautions to employees</li><li>
Forecasts, allocates, and supervises the financial and physical resources of the facility management</li><li>
Lead the organization of placement and furniture of the office regions and the meeting rooms</li><li>
Manage facilities capex budget and ensure properly tracking is in place</li><li>
Conduct and document regular facilities inspections</li></ul>
Qualifications:
<ul><li>10 years of experience in respective area/s</li><li>
University graduate from respective departments</li><li>
Good knowledge of Turkish Labor Law</li><li>
Analytical and well organized</li><li>
Contract handling experience</li><li>
Strong attention in details</li><li>
Excellence in using MS Office Programs</li><li>
Advance knowledge of Turkish</li><li>
Strong communication skills, possess the capability to interact with all levels across the organization</li></ul></div>

General Services Manager

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 The General Services Manager will be responsible for overseeing all facility operations, maintenance, and safety to ensure a secure and efficient workplace environment. This role will lead facilities planning, budgeting, and vendor management activities while driving continuous improvement in office infrastructure and employee experience.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee building and grounds maintenance
  </li>
  <li>
   Organize and plan building installments and refurbishments. Recommend maintenance, mechanical, electrical, and facility design modifications.
  </li>
  <li>
   Ensure all building facilities adhere to proper safety standards and cleaning procedures
  </li>
  <li>
   Ensure security and emergency preparedness procedures are implemented properly. Maintain equipment and building provisions to meet health and safety requirements
  </li>
  <li>
   Supervise facilities staff and communicate with external contractors and vendors. Delegate cleaning and maintenance responsibilities to team members.
  </li>
  <li>
   Manage and review shuttle contracts
  </li>
  <li>
   Communicate workplace safety precautions to employees
  </li>
  <li>
   Forecasts, allocates, and supervises the financial and physical resources of the facility management
  </li>
  <li>
   Lead the organization of placement and furniture of the office regions and the meeting rooms
  </li>
  <li>
   Manage facilities capex budget and ensure properly tracking is in place
  </li>
  <li>
   Conduct and document regular facilities inspections
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10 years of experience in respective area/s
  </li>
  <li>
   University graduate from respective departments
  </li>
  <li>
   Good knowledge of Turkish Labor Law
  </li>
  <li>
   Analytical and well organized
  </li>
  <li>
   Contract handling experience
  </li>
  <li>
   Strong attention in details
  </li>
  <li>
   Excellence in using MS Office Programs
  </li>
  <li>
   Advance knowledge of Turkish
  </li>
  <li>
   Strong communication skills, possess the capability to interact with all levels across the organization
  </li>
 </ul>
</div>


Bechtel

<div><p><b>Requisition ID: </b><b>288543</b></p><ul><li><b>
Relocation Authorized: </b><b>National - Single</b></li><li><b>
Telework Type: </b><b>Full-Time Office/Project</b></li><li><b>
Work Location: Riyadh</b></li></ul><p><br>
</p><div><div><div><h2 class="jobSectionHeader"><b>Extraordinary teams building inspiring projects:</b></h2></div><div><p>
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.</p><p>
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security &amp; Environmental; Energy; Mining &amp; Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.</p><p>
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Project Overview:</b></h2></div><div><p>
Bechtel Mining and Metals offers engineering, procurement, and construction services for customers in the mining sector across multiple commodities including Iron Ore, Bauxite, Alumina, Aluminium, Copper, Gold, Coal, Lithium and Rare Earths markets.</p><p>
Headquartered in Santiago, Chile, the M&amp;M global business unit also has offices in Brisbane, Perth and Adelaide in Australia along with execution units in the United States, Peru, Kingdom of Saudi Arabia, India and other project locations around the world.</p><p>
To support ongoing and future project delivery, Bechtel is currently seeking a Office Services Manager to join the team at our sites in GCC countries (Arab states: Oman, Saudi Arabia, and the United Arab Emirates).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2></div><div><p>
In this role, you will plan and coordinate facility office designs, space allocation and moves, write procedures and instructions, provide guidance to administrative personnel, and stay informed of developments in technology, equipment, software applications, programs, and processes. Your input will help develop and implement new or improved systems and procedures for the facility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Major Responsibilities:</b></h2></div><div><ul><li>
Plans and coordinates detailed phases of the facilities office designs, construction, major moves, renovation activities, space allocation, furniture and equipment control and disbursement, requiring substantial judgment and experience.
</li><li>Develops and implements new or improved systems and procedures
</li><li>Writes procedures and application instructions
</li><li>May provide input to subcontractors and suppliers
</li><li>Provides guidance and/or direction to administrative support personnel.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education and Experience Requirements:</b></h2></div><div><p>
Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Knowledge and Skills:</b></h2></div><div><ul><li>
Proficiency and experience in budget management and preparation of work plans.</li><li>
Knowledge of Bechtel, Government and industry standards, practices, and regulatory requirements related to facility management, office services, and records and information management.</li><li>
Demonstrated leadership ability, including proven success in managing multiple work priorities, driving process improvements, and developing and executing long term plans.</li><li>
Working knowledge in various O&amp;AS disciplines, including knowledge of O&amp;AS policies and programs preferred.</li><li>
Ability to interface effectively with all levels of a diverse, global organization and to make presentations to senior managers, committees, or large gatherings as necessary.</li><li>
Must have the ability to address the concerns of all levels of Bechtel employees and to resolve problems or issues.</li><li>
An experienced senior manager with previous oversight responsibilities directing the activities mentioned above.</li><li>
Candidate must have demonstrated leadership capabilities, with an emphasis on quality, team building, and work process improvement.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Total Rewards/Benefits:</b></h2></div><div><p>
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Diverse teams build the extraordinary:</b></h2></div><div><p>
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.</p><p>
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of &quot;One Team,&quot; respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.</p></div></div></div><p></p><p><b><i><br>
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to </i></b><b>acesstmt@bechtel.com</b></p></div>

Office Services Manager

Jazeera Airways

<p></p><div><p>Jazeera Airways is seeking a Technical Services Manager who will be responsible for overseeing all technical support, airworthiness, and engineering compliance functions to ensure the safe, efficient, and cost-effective operation of the airline&rsquo;s fleet. The role involves leading the Technical Services team in maintaining compliance with Kuwait DGCA regulations, optimizing fleet performance, managing technical documentation, and supporting maintenance planning and reliability programs.</p>
<p><b>
Responsibilities and Duties:</b></p>
<ul>
<li>Provide technical support, operational decision-making, and cost optimization to ensure best-in-class fleet performance.</li>
<li>Oversee the Fleet Reliability Program, ensuring continuous surveillance of aircraft health and close coordination with reliability and maintenance teams.</li>
<li>Ensure the Aircraft Maintenance Program (AMP) is reviewed, updated, and maintained in compliance with Kuwait DGCA regulations and manufacturer documentation.</li>
<li>Monitor and ensure timely implementation of Airworthiness Directives (ADs), Service Bulletins (SBs), and modification requirements.</li>
<li>Develop and maintain cost&ndash;benefit analyses for Service Bulletins, modifications, and engineering projects to ensure optimal resource allocation.</li>
<li>Administer and evaluate modifications and engineering changes, ensuring their compliance with airworthiness requirements.</li>
<li>Ensure the Mass &amp; Balance Statements accurately reflect aircraft configuration and status.</li>
<li>Liaise with manufacturers, suppliers, and maintenance providers to address technical issues and ensure effective communication flow.</li>
<li>Oversee the issuance and renewal of Certificates of Airworthiness, ensuring ongoing compliance with DGCA and regulatory requirements.</li>
<li>Lead the development and implementation of technical policies and procedures aligned with company safety and quality standards.</li>
<li>Support the implementation of Quality Management Systems (QMS), Safety Management Systems (SMS), and Compliance Monitoring processes.</li>
<li>Develop and deliver training programs for Technical Services personnel to maintain competency and regulatory awareness.</li>
<li>Participate in maintenance contract negotiations, ensuring clarity, compliance, and cost efficiency.</li></ul><br>
<p><br>
<b>Requirements and Qualifications:</b></p>
<ul>
<li>Engineering degree from aeronautical, mechanical, electrical, electronic, avionic or other studies relevant to the maintenance and continuing airworthiness of aircraft/aircraft components and / or DGCA / EASA license in either Airframe and Power plant category or avionics category.</li>
<li>Minimum 10 years of relevant work experience combining aircraft maintenance, continuing airworthiness management (engineering), or regulatory oversight out of which at least 3 years in managerial position.</li>
<li>In-depth knowledge of DGCA regulations, AOC contents, operations specifications, and other applicable standards.</li>
<li>Proficient in QMS, SMS, AVSEC, Human Factors (HF), and engineering documentation systems.</li>
<li>Familiarity with KCASR 1, Part-66 Appendix III Level 1 General Familiarization training requirements.</li>
<li>Proficiency in airline ERP systems and aviation maintenance applications (preferably AMOS).</li>
<li>Strong decision-making abilities, and effective problem solving and negotiations skills.</li>
<li>Excellent command of English, both written and spoken.</li></ul></div><p></p>

Technical Services Manager

MC Ledger

<div><b>Job Description</b><p><b><br>
Job Purpose</b></p><p>
The Manager leads the Financial Services unit and reports directly to the Director of Tax and Financial Services. He oversee the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.</p><p><b>
Key Responsibilities</b></p><ul><li><p>
Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.</p></li><li><p>
Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.</p></li><li><p>
Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.</p></li><li><p>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.</p></li><li><p>
Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.</p></li><li><p>
Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.</p></li><li><p>
Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</p></li><li><p>
Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.</p></li><li><p>
Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.</p></li><li><p>
Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.</p></li><li><p>
Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.</p></li><li><p>
Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.</p></li><li><p>
Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.</p></li><li><p>
Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.</p></li><li><p>
Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Bachelor&rsquo;s degree in Accounting, Finance, or related field. A Master&rsquo;s in Finance or an MBA (with finance focus) can be a plus but is not mandatory if experience is strong.</p></li><li><p>
Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.</p></li><li><p>
10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.</p></li><li><p>
Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.</p></li><li><p>
Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.</p></li><li><p>
Familiarity with the business environments in GCC countries, particularly UAE / KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.</p></li><li><p>
Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.</p></li><li><p>
Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.</p></li><li><p>
Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights</p></li><li><p>
Fluency in English (C1+) is required.</p></li></ul></div>

Financial Services Manager

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