services manager

Dallah Holding Media

<h2>Account Manager, Experience &amp; Technology</h2>&nbsp;Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience &amp; Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.&nbsp;<h3>💼 About the Role</h3>&nbsp;The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.Key Responsibilities (Main focus areas):Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.Commercial Performance (Profit &amp; Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.Reports &amp; Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.Key Challenges:Managing multiple client accounts simultaneously under tight deadlines.Aligning internal team efforts with client expectations, especially under changing circumstances.&nbsp;<h3>🎓 Requirements &amp; Skills</h3>&nbsp;&nbsp;<h4>Minimum Qualifications:</h4>&nbsp;Degree: Bachelor's degree in Marketing, Business, Communications, or a related field.Experience: 3-5 years of experience in account management within a creative agency.Ability to manage multiple projects and client relationships simultaneously.&nbsp;<h4>Key Skills &amp; Qualifications:</h4>&nbsp;<figure class="table"><table><thead><tr><th>Individual Contributor Skills</th><th>Management/Strategic Skills</th></tr></thead><tbody><tr><td>Strong Communication: Clear and effective with clients and teams.</td><td>Strategic Thinking: Develop long-term plans aligned with client and agency goals.</td></tr><tr><td>Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.</td><td>Project Management: Oversee multiple projects, ensuring timelines and budgets are met.</td></tr><tr><td>Resilience: Perform under pressure and manage multiple projects.</td><td>Client Relationship: Build strong partnerships and manage expectations.</td></tr><tr><td>Detail-Oriented: Stay organized with a focus on quality.</td><td>Business Development: Identify growth opportunities through upselling and cross-selling.</td></tr><tr><td>Negotiation: Skilled in handling quotes and resolving conflicts.</td><td>&nbsp;</td></tr></tbody></table></figure>&nbsp;<h3>🌍 Working Conditions</h3>&nbsp;This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.

Account Manager

Confidential

Job Overview Our Group is seeking a dedicated and experienced HR Manager (F&amp;B/Hospitality) to join our dynamic team in Riyadh, Saudi Arabia. This is a Full-Time position within a world-class, professional global company with deep-rooted business fundamentals. The successful candidate will be responsible for managing the full spectrum of human resources operations specifically within our Food &amp; Beverage and Hospitality divisions. You will play a pivotal role in supporting our ambition to hire and develop the most efficient and dynamic people, ensuring our HR strategies align with our commitment to contemporary market trends and organisational excellence. Responsibilities * Develop and implement HR strategies and initiatives that are aligned with the overall business strategy of the F&amp;B/Hospitality division. * Manage the end-to-end recruitment process, from sourcing and interviewing to onboarding new team members, ensuring a high-calibre workforce. * Oversee and manage a performance appraisal system that encourages high performance and employee development. * Nurture a positive and productive working environment by addressing demands, grievances, and other employee relations issues. * Ensure compliance with Saudi Arabian labour law and regulations throughout all human resource management activities. * Maintain and enhance employee benefits programmes, compensation structures, and reward systems. * Work closely with divisional management to identify training needs and implement effective learning and development programmes. * Report to senior management on key HR metrics and provide data-driven insights to support strategic decision-making. * Manage all HR administrative tasks, including payroll, employee records, and HR information systems. Qualifications * Proven experience as an HR Manager, with significant and demonstrable experience within the Food &amp; Beverage or Hospitality industry is essential. * A thorough understanding of Saudi Arabian labour law and HR best practices. * Excellent active listening, negotiation, and presentation skills. * Strong people management skills and the ability to build and maintain effective working relationships at all levels of the organisation. * Competence to build and effectively manage interpersonal relationships with integrity and professionalism. * A bachelor's degree in Human Resources, Business Administration, or a related field. * Professional HR certification (e.g., CIPD, SHRM) is highly desirable. * Excellent command of both spoken and written English; proficiency in Arabic is a significant advantage.

HR Manager (F&B/Hospitality)

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Services Agent

Union Properties

We’re Hiring | Infrastructure Manager 📍 Dubai, UAE 🏢 Union Properties&nbsp;Union Properties is looking for an experienced Infrastructure Manager to join our team in Dubai. This role is critical in managing, upgrading, and delivering large-scale infrastructure works across our developments.&nbsp;Key Requirements:&nbsp;<ul><li>Strong Dubai experience is a MUST</li><li>Proven working relationships with Dubai authorities and utility providers (DEWA, RTA, Etisalat, DU, Dubai Municipality, etc.)</li><li>Solid utilities and infrastructure experience within real estate or mixed-use developments</li><li>&nbsp;</li></ul>Key Responsibilities:<ul><li>Manage end-to-end infrastructure projects (roads, utilities, networks, services)</li><li>Lead design review, coordination, and approvals with consultants and authorities</li><li>Plan and execute infrastructure upgrades and enhancements</li><li>Coordinate with internal teams, consultants, contractors, and authorities</li><li>Ensure compliance with local regulations, standards, and authority requirements</li><li>Monitor project timelines, budgets, risks, and quality</li><li>Support handover, testing, commissioning, and close-out activities</li><li>&nbsp;</li></ul>Preferred Profile:<ul><li>Bachelor’s degree in Civil Engineering or related field</li><li>8+ years of experience in infrastructure projects in Dubai</li><li>Strong stakeholder management and communication skills</li><li>Hands-on, proactive, and solution-oriented</li></ul>

Manager - Infrastructure Projects

Alzayani Investments

Job OverviewWe are currently seeking a meticulous and proactive Assistant IT Auditor to join our professional team in Manama, Bahrain. This is a full-time position, ideal for an individual looking to develop their career in IT audit within a forward-thinking and expanding company. The successful candidate will play a key role in supporting the IT audit function, helping to assess and enhance the effectiveness of our risk management, control, and governance processes across our diverse technological landscape.&nbsp;&nbsp;Responsibilities<ul><li>Reports to an assigned immediate superior and ultimately to the Group Internal Audit Manager (GIAM).</li><li>Uphold the Company’s Code of Ethics and the Institute of Internal Auditor’s Code of Ethics specifically the principles of Integrity, Objectivity, Confidentiality and Competency.</li><li>Conduct IT audit engagements following the internal audit department’s policies and procedures e.g., engagement planning, fieldwork, reporting and follow-up.</li><li>Participates in the opening and closing meetings with engagement clients.</li><li>Assists in the conduct of assurance engagements where the work of IT specialist is required.</li><li>Assists in the conduct of consulting engagements e.g., investigations, performance improvement studies, due diligence, etc., where the work of IT specialist is required.</li><li>Review IT purchases such as but not limited to: Laptops and desktop computers, Mobile phones, Internet connectivity, Annual Maintenance Services related to IT assets, etc.</li><li>Do other tasks related to the functions of internal audit department, assigned by the GIAM.</li></ul>&nbsp;Qualifications<ul><li>A bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li><li>Previous experience in an IT audit, internal audit, or IT risk management role is highly advantageous.</li><li>Familiarity with IT general controls and application control concepts.</li><li>Strong analytical, problem-solving, and critical-thinking skills.</li><li>Excellent written and verbal communication skills with a high degree of attention to detail.</li><li>The ability to work collaboratively as part of a team as well as independently.</li><li>A desire to pursue or progress with professional certifications (e.g., CISA, CISM) is desirable.</li></ul>

Assistant IT Auditor

Dubai DET

JOB OBJECTIVE:&nbsp;The Assistant Manager of Seasonal Festival is responsible for supporting the planning, execution, and performance tracking of marketing campaigns for seasonal festivals such as DSF, DSS, and other key activations. The role focuses on driving public awareness, footfall, and engagement by coordinating with internal teams, retailers, malls, sponsors, and external agencies.&nbsp;The Assistant Manager ensures campaign content, messaging, and visuals are aligned with brand guidelines, while also assisting in managing procurement processes, monitoring campaign performance, and contributing to continuous improvement across all campaign touchpoints. KEY ACCOUNTABILITIES:&nbsp;Core Functional Responsibilities &amp; Subject Matter Expertise<ul><li>Assist in the development and execution of integrated marketing campaigns for seasonal festivals, ensuring alignment with festival objectives, audience profiles, and brand positioning.</li><li>Coordinate campaign timelines, creative briefings, and rollout plans across internal DFRE teams and external agencies.</li><li>Support the creation of compelling multi-channel campaign content and messaging tailored to drive audience awareness and attendance.</li><li>Contribute to audience segmentation strategies to enhance campaign effectiveness and reach across key consumer demographics.</li><li>Prepare and distribute internal communication toolkits and campaign briefs to align DFRE departments, partners, and collaborators.</li><li>Collaborate with retailers, malls, and sponsors to integrate their offerings and activations into the campaign, ensuring strong visibility and cross-promotional alignment.</li><li>Assist in the development of campaign one-pagers, outlining objectives, KPIs, content strategy, budgets, and relevant international benchmarks.</li><li>Review and provide guidance on creative assets to ensure consistency with brand guidelines and storytelling standards across all campaign touchpoints.</li><li>Act as a brand guardian during campaign execution, collaborating with internal teams and agencies to maintain high-quality, cohesive messaging and visual identity.</li><li>Coordinate with creative, media, production, and influencer agencies to manage campaign deliverables and performance tracking.</li><li>Familiarity with procurement processes related to campaign execution, including supporting RFP/RFI preparation, vendor coordination, and tracking of purchase orders and contracts.</li><li>Track and report campaign performance metrics such as reach, engagement, and footfall and provide insights for optimization.</li><li>Maintain strong relationships with retailers, malls, and sponsors to gather feedback, ensure satisfaction, and identify opportunities for future campaign collaboration.</li><li>Conduct research and benchmarking on global festival campaigns to inform strategy and inspire innovation.</li><li>Compile and analyze post-campaign reports and stakeholder feedback to inform future campaign planning and continuous improvement.</li><li>Maintain well-documented records of campaign assets, contracts, vendor files, and performance dashboards in compliance with DFRE and DET policies.</li><li>Stay updated on local regulations, media trends, and best practices in event marketing and high-footfall campaign activations.</li></ul>&nbsp;Qualifications &amp; Experience:<ul><li>Bachelor’s Degree in Marketing, Communications, Marketing, Business Administration, or related fields.</li><li>Professional certifications such as the Project Management Professional (PMP); are advantageous.</li><li>Minimum of 5 years of experience in marketing campaigns, brand communication, or event-related promotions, preferably within the retail, entertainment, or government sector.</li><li>Proven experience coordinating multi-channel marketing campaigns with internal teams and external agencies.</li><li>Experience in reviewing creative assets and ensuring brand alignment across various platforms.</li><li>Familiarity with procurement processes related to marketing services, including RFP preparation, vendor management, and budget coordination.</li><li>Strong understanding of audience segmentation, campaign performance tracking, and post-campaign analysis.</li><li>Previous involvement in large-scale, high-footfall campaigns or festivals is an advantage.</li><li>Experience working with malls, retailers, or sponsors in a campaign or event activation context is highly desirable.</li></ul>

Assistant Manager - Events & Festivals Marketing (National Talent only)

Rakanqn

We are looking for a Business Development Executive with 2–5 years of experience in B2B sales or business development to support our growth, generate new business opportunities, and manage client relationships for project-based services &nbsp;Responsibilities:&nbsp;Identify and pursue new clients and revenue opportunitiesConduct outreach, meetings, and negotiationsSupport closing deals for projects and business servicesBuild and maintain long-term client relationshipsTrack sales pipeline and update CRM with accurate reportsCoordinate internally to ensure smooth project delivery&nbsp; &nbsp;Requirements:&nbsp;2–5 years experience in Business Development / B2B SalesStrong communication and deal-closing skillsAbility to work with sales targets and conversion KPIsExperience in events, media, or creative services is a plusBased in Riyadh – Full-time / On-site&nbsp;

Business Development Executive

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