servicing manager

Leverage Companies

<div>Please be advised that Leverage Companies does not accept unsolicited resumes or services from third-party recruitment agencies. In the event that a recruiter or agency submits a resume or candidate without a prior agreement, Leverage Companies explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to employees, shall be deemed the property of Leverage Companies. 
About Leverage Companies:
Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions. 
Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and building a world-class team committed to operational excellence, bold growth, and long-term impact. 
Why We Love Working at Leverage Companies:
At Leverage Companies, integrity, entrepreneurial drive, and a commitment to excellence shape everything we do. We move with accountability and ownership, pushing innovation forward through collaboration and a culture that&rsquo;s truly out of this world. Fast‑paced and mission‑driven, we offer real opportunities for growth and a team environment where both collective wins and individual achievements are celebrated. 
How to Apply?
To be considered for employment, please submit your application online. While we appreciate all the interest we receive, only candidates selected for an interview will be contacted directly. You will receive application status alerts via email so make sure your email address is accurate.<h3 class="jobSectionHeader"> 
The Opportunity:</h3>
The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital&rsquo;s in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience. 
This individual will be responsible for building the department&rsquo;s operational backbone&mdash;overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards.
You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.<h3 class="jobSectionHeader"> 
What you will do:</h3>
Servicing Department Buildout<ul><li>
Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios</li><li>
Collaborate cross-functionally to transition note buyers to in-house servicing</li><li>
Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more</li><li>
Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance</li></ul> 
Customer Service &amp; Borrower Retention<ul><li>
Serve as the primary point of contact for borrower servicing inquiries and escalations</li><li>
Train future team members on servicing agreements, loan documents, and customer engagement</li><li>
Establish and manage processes for proactive borrower outreach&mdash;e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities</li></ul> 
Vendor &amp; Technology Management<ul><li>
Select and implement third-party vendors for payment processing, escrow (tax &amp; insurance), and collections</li><li>
Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)</li><li>
Oversee technology integration between LOS, CRM (Salesforce), and servicing systems</li></ul> 
Compliance, Legal &amp; Oversight<ul><li>
Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows</li><li>
Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols</li></ul> 
Investor Reporting &amp; Remittance<ul><li>
Design and deliver standardized monthly reports and fund remittances to note buyers</li><li>
Establish a framework for ad hoc reporting requests and determine fee structure for customizations</li><li>
Support internal stakeholders with servicing performance analytics</li></ul> 
Collections &amp; Payoff Processing<ul><li>
Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution</li><li>
Create escalation and default prevention processes in partnership with vendors</li><li>
Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely</li></ul> 
Team Leadership &amp; Growth<ul><li>
Lead day-to-day servicing operations as the department&rsquo;s founding team member</li><li>
Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts)</li><li>
Support hiring, onboarding, and training of servicing staff over time</li></ul> 
Available Remote Locations: AZ, CA, CT, FL, IN, NY, TX
Salary Range: $60,000 - $80,000/annual<h3 class="jobSectionHeader">
What you will bring to the table:</h3><ul><li>
2+ years of experience in mortgage servicing, ideally in DSCR, non-QM, or business-purpose lending</li><li>
Demonstrated ability to build servicing functions and manage vendor-driven servicing models</li><li>
In-depth knowledge of escrow, collections, payoff, and investor remittance workflows</li><li>
Strong understanding of servicing contracts, borrower documentation, and investor agreements</li><li>
Experience managing servicing tech stacks and integrating with CRM/LOS systems (e.g., Salesforce, Mortgage Automator)</li><li>
Proven leadership and project management skills; able to execute while planning for scale</li><li>
Drive to build a best-in-class servicing department</li><li>
High EQ and excellent communication; borrower-first and note-holder-aligned mindset</li></ul> 
What we prefer to find:<ul><li>
Experience standing up servicing departments or migrating servicing in-house</li><li>
Familiarity with key servicing vendors (FCI, Petra, Lereta, Allied, CoreLogic)</li></ul> 
What we look for in all our staff:<ul><li>
A demonstrated track record of winning; we never stop at &quot;just enough&quot;</li><li>
An insatiable eagerness to continuously learn and to be coached; we are lifelong learners and always make ourselves available to others to teach us something new</li><li>
A possession of strong entrepreneurial spirit; we have a burning passion for building something great out of nothing</li><li>
A big vision for themselves and those around them; we always strive to be the best version of ourselves and help those around us do the same</li><li>
An unwavering sense of integrity; an individual who roots oneself with a core belief that how one does anything is how one does everything</li></ul> 
Additional Information:
Leverage Companies is an equal opportunity and an E-verify employer. We are committed to building a diverse, inclusive, and equitable workforce and do not discriminate based on characteristics of any kind. Leverage Companies is committed to providing reasonable accommodations for any candidates with disabilities who may need assistance during the talent acquisition process. To request a reasonable accommodation, please email hr@leveragecompanies.com 
Leverage Companies highly values having employees working in-office to foster a collaborative work environment and company culture. Under certain circumstances, a hybrid working arrangement with a minimum of 3 days in office in Newark, NJ may be arranged.</div>

Loan Servicing Manager - Brick City Capital

Point Digital Finance

<div>Local or 100% Remote 

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. 


About the role

The Manager, Servicing Operations is responsible for overseeing the day-to-day operations of the performing servicing team supporting Home Equity Investment (HEI) products. This role ensures high-quality customer service, accurate payoff administration, and effective handling of customer inquiries and escalations related to HEI contracts and servicing activities.

The position leads a team of customer service agents and offshore support staff while ensuring servicing operations meet regulatory, operational, and customer experience standards specific to Home Equity Investments. In addition to operational oversight, the role is responsible for developing and managing servicing performance metrics, building reporting frameworks, and delivering operational insights to leadership. The Manager partners cross-functionally with Operations, Product, Compliance, and Servicing leadership to improve servicing processes, enhance the HEI customer experience, and ensure scalable servicing operations as the portfolio grows. 


Your responsibilities
<ul>
<li>Payoff Administration: Oversee the accurate and timely processing of loan payoffs, ensuring compliance with all applicable regulations and investor guidelines.</li>
<li>Customer Service &amp; Inquiries: Manage the resolution of general customer service inquiries related to loan accounts, including payment processing, account balances, and other loan-related information.</li>
<li>Customer Escalation Management: Handle escalated customer complaints and inquiries, working to resolve issues effectively and maintain positive customer relationships.</li>
<li>Customer Service Standards: Develop and implement customer service standards and procedures to ensure consistent and high-quality service delivery.</li>
<li>Sub-Servicer Oversight: Provide feedback and oversight to sub-servicers on their performance related to performing servicing functions, ensuring adherence to established service level agreements (SLAs). This includes reviewing reports and conducting regular performance reviews.</li>
<li>Call Monitoring &amp; Quality Assurance: Monitor customer service calls to ensure adherence to quality standards and identify areas for improvement. Provide coaching and feedback to team members based on call reviews.</li>
<li>Offshore Team Management: Manage and provide direction to offshore teams involved in performing servicing functions. This includes setting performance expectations, providing training, and monitoring performance.</li>
<li>Default Portfolio Support: Provide support to the default servicing team as needed, which may include assisting with customer communication, data entry, or other administrative tasks.</li>
<li>Customer Communications and Standard Operating Procedures: Develop and manage customer communication strategies, including email templates, letters, and other written communications. Create and maintain standard operating procedures.</li>
<li>Salesforce Administration and Utilization: Utilize Salesforce to manage customer interactions, track inquiries, and generate reports. This includes staying up-to-date on Salesforce best practices and system updates.</li>
<li>Portfolio Oversight: Monitor the performance and operational health of the performing HEI portfolio, tracking key servicing metrics, payoff activity, and customer trends. Identify risks or operational gaps and provide reporting and insights to leadership to support portfolio management and scalable servicing operations.</li></ul> 


About you
<ul>
<li>Experience &amp; Operations
<ul><li>5+ years in mortgage servicing, fintech servicing operations, or Home Equity Investment (HEI) servicing.</li>
<li>Strong understanding of servicing operations, including payoff administration, customer account management, and performance reporting.</li>
<li>2+ years managing or supervising customer service or servicing teams, including offshore teams or third-party/subservicer relationships.</li>
<li>Experience working with CRM systems such as Salesforce.</li>
</ul>Preferred
<ul><li>Experience with HEI products and servicing operations.</li>
<li>Experience building dashboards or reports using BI tools (e.g., Sigma, Tableau, Looker, Power BI).</li>
<li>Strong analytical, problem-solving, and operational improvement skills.</li>
<li>Excellent communication and interpersonal skills, with experience managing cross-functional relationships.</li></ul></li> 
</ul>
Our benefits
<ul>
<li>Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).</li>
<li>Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.</li>
<li>Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.</li>
<li>Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2&ndash;3 days per week while receiving full base pay.</li>
<li>Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.</li>
<li>Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.</li>
<li>Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.</li></ul> 


Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):
<ul>
<li>Tier 1 | San Francisco Bay Area, New York, and Seattle | $115,900 - $128,100</li>
<li>Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles &amp; Santa Barbara | $100,700 - $111,300</li>
<li>Tier 3 | All other US metro areas | $96,900 - $107,100</li>
</ul>
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. 


Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. 


Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.<div>
California Consumer Privacy Act Notice</div></div>

Manager, Servicing Operations

THESKINFIT

Job Title: Account Manager Company: BlinkEstudio Job Type: Full-time Work Mode: In person Working Days: Monday &ndash; Friday Working Hours: 08:00 PM &ndash; 5:00 AMAbout the RoleBlinkEstudio is looking for a confident and organized Account Manager who can manage client relationships while ensuring smooth internal project execution.This role sits at the center of communication &mdash; between clients and internal teams (design, content, marketing, and development). You&rsquo;ll be responsible for understanding client requirements, translating them into clear briefs, and ensuring timely delivery of high-quality work.If you&rsquo;re someone who communicates clearly, stays calm under pressure, and enjoys building professional relationships &mdash; this role is for you.Key Responsibilities<ul><li>Serve as the primary point of contact for assigned client accounts.</li><li>Conduct regular meetings and follow-ups with clients.</li><li>Understand client goals and communicate expectations clearly to internal teams.</li><li>Share project updates, timelines, and performance reports with clients.</li><li>Manage feedback, revisions, and approvals efficiently.</li><li>Prepare project briefs and task breakdowns for internal teams.</li><li>Coordinate with designers, content writers, marketers, and developers.</li><li>Track timelines and ensure deliverables are completed on schedule.</li><li>Identify potential delays or challenges and proactively address them.</li><li>Ensure all deliverables meet quality standards before client submission.</li><li>Assist in preparing campaign reports and performance summaries.</li><li>Ensure KPIs and campaign goals are aligned with client expectations.</li><li>Suggest improvements or optimization ideas where applicable.</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;4 years of experience in Account Management, Project Coordination, or agency client servicing.</li><li>Strong verbal and written communication skills.</li><li>Confident in handling client meetings and presentations.</li><li>Highly organized with strong time management skills.</li><li>Comfortable using project management tools (Trello, Asana, ClickUp, etc.).</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li></ul>Why Join BlinkEstudio?At BlinkEstudio, you&rsquo;ll work with diverse brands across industries, gain exposure to multiple SEO strategies, and grow in a fast-paced agency environment. This is an opportunity to sharpen your execution skills while contributing directly to measurable client growth.Job Type: Full-timePay: Rs80,000.00 - Rs95,000.00 per monthWork Location: In person

Account Manager

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re seven years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 Role Overview
 
 
 
 We are looking for a Manager to join our noon Ads team. The ideal candidate will have strong experience in digital advertising, media management, and client servicing, with a proven track record of building and managing relationships with top brands or agencies.
 
 
 
 What will you do?
 
 
 
 This role requires someone who understands the advertising ecosystem, demonstrates strong commercial acumen, and possesses excellent negotiation and communication skills, key responsibilities are:
 
 <ul>
 <li>
 Manage and grow relationships with key endemic brands on platform and seller partners.
 </li>
 <li>
 Develop and execute ad strategies aligned with brand objectives and business goals.
 </li>
 <li>
 Drive ads discussions, negotiations, and campaign execution.
 </li>
 <li>
 Collaborate with internal teams (Category, Marketing, and Product) to deliver impactful ad solutions.
 </li>
 <li>
 Monitor campaign performance and provide actionable insights and optimizations.
 </li>
 <li>
 Stay informed about advertising trends, competitors, and emerging media opportunities.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 8+ years of relevant experience in digital advertising or media sales.
 </li>
 <li>
 Prior experience working in media agencies or with tier 1 electronics or FMCG brands.
 </li>
 <li>
 Strong understanding of digital ads, media buying, and performance marketing.
 </li>
 <li>
 Excellent negotiation, relationship management, and analytical skills.
 </li>
 <li>
 Smart, proactive and confident communicator with the ability to manage multiple internal and external stakeholders.
 </li>
 <li>
 Prior experience managing a team.
 </li>
 <li>
 Fluency in English and Arabic.
 </li>
 <li>
 This role is based in Egypt, but flexibility to travel is needed
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 Is this you?
 
 
 
</div>

Senior Manager, Ads Sales

Invespy

Job DescriptionThe Director of Client Servicing is responsible for leading client relationships, overseeing account strategy, and ensuring the successful execution of campaigns. He / She act as the main point of contact for senior clients, driving business growth and ensuring exceptional service delivery.Key Responsibilities:<ul><li>Lead and manage client relationships, serving as a strategic partner.</li><li>Develop and oversee account strategies, ensuring alignment with client objectives.</li><li>Drive revenue growth by identifying new business opportunities and expanding existing accounts.</li><li>Monitor financial performance, ensuring profitability and budget adherence.</li><li>Drive Agency standing by consistently improving the quality of service and output</li><li>Oversee the execution of 360-degree branding and advertising campaigns, ensuring quality and efficiency.</li><li>Collaborate with creative, media, and production teams to ensure seamless project execution.</li><li>Manage and mentor account teams, fostering professional growth and independent operation.</li><li>Task Management: Delegate responsibilities across teams, ensuring workflow efficiency and accountability.</li><li>Campaign Oversight &amp; Performance Monitoring: Track campaign progress, analyze performance metrics, and optimize strategies for improved results.</li><li>Stay updated on industry trends, competitive activities, and market dynamics.</li></ul>We are looking for someone who has:<ul><li>Minimum 8&ndash;12 years of experience in client servicing, account management, or agency leadership</li><li>At least 3&ndash;5 years in a senior leadership role (Account Director / Client Services Lead / Business Director)</li><li>Experience in a full-service marketing agency (creative, digital, media, branding, production) is preferred.</li><li>GCC/Middle East market experience is a strong advantage</li><li>Ability to act as the primary strategic advisor to key accounts</li><li>Experience in leading Account Managers, Account Executive and cross-functional teams</li><li>Strategic thinker with strong commercial mindset</li><li>Confident, diplomatic, and solutions-oriented</li><li>Highly organized and deadline-driven</li><li>Strong negotiation and conflict resolution skills</li></ul>Job Type: Full-time

Client Services Director

Navy Federal Credit Union

<div>Overview
To manage, plan, and direct fraud, legal mitigation, quality service and program management frameworks, measurements, methodologies, policies, standards, and procedures for the Real Estate Lending (REL) Strategy &amp; Support Division. Ensure Specialized Mortgage Servicing &amp; Support processes and strategies align with REL business initiatives, achieve business objectives, improve the quality of service, mitigate exposure to fraud and legal concerns, and provide support to the entire division in regulatory changes, process improvements and risk liaison activities. Direct and manage high profile security and operational risk issues to mitigate possible loss of Navy Federal assets. Collaborate with REL business units, Compliance, Office of General Counsel, and Security to assess and support operations by developing effective strategies, tactics, and solutions. Support senior management in developing and executing strategic and business objectives.
Responsibilities
<ul><li>Oversee strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with departmental/organizational objectives</li><li>
Direct and oversee security/legal responses involving complex cases and escalated situations to ensure optimum response</li><li>
Manage and direct operations and ensure targets, service level agreements and corporate objectives are met</li><li>
Identify existing and new issues pertaining to compliance with state and federal regulations to ensure necessary policies, strategies and procedures are implemented</li><li>
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency</li><li>
Serve as strategic advisor to senior management</li><li>
Act as primary liaison with Security and the Office of General Counsel for security-related matters involving financial crimes, fraud investigations, etc.</li><li>
Identify, plan and implement business requirement changes based on actions taken by government, competitors, trade associations and NCUA as they relate to specialized mortgage risk management and quality control.</li><li>
Create projects and assign responsibilities/tasks based on priority, staff availability, and resources</li><li>
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements</li><li>
Ensure compliance with all applicable state and federal regulations and legislation</li><li>
Establish key parameters to track and monitor department/division/branch activities and results</li><li>
Analyze new and existing federal regulations to ensure that Navy Federal is in compliance with established standards</li><li>
Ensure proper quality control measures are implemented; review related activities and results</li><li>
Analyze work quality, work methods, processes, procedures, production standards and production statistics</li><li>
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management</li><li>
Provide overall leadership to large strategic projects or programs</li><li>
Establish/direct internal/ external controls for compliance/audit purposes with applicable statutory requirements and organizational policies</li><li>
Collaborate/advise senior management on functional matters</li><li>
Recommend and develop long-term/short-term strategies and initiatives</li><li>
May have final decision making authority on business/operational matters</li><li>
Perform other related duties as assigned
</li></ul>Qualifications
<ul><li>Advanced knowledge of mortgage products, services, programs, policies and procedures</li><li>
Advanced knowledge of mortgage operational risk, regulatory requirements, and related policies and procedures</li><li>
Expert knowledge of related state and federal regulations and legislation, e.g. the Equal Opportunity Act, Home Mortgage Disclosure Act, SAFE Act, Fair Credit Reporting Act, Real estate Settlement Procedures Act, Truth In Lending Act, NCUA, CFPB, BSA, etc.</li><li>
Advanced knowledge of mortgage lending concepts and principles</li><li>
Advanced knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs</li><li>
Significant experience in the mortgage lending industry</li><li>
Advanced knowledge of Fannie Mae, Freddie Mac, and/or VA mortgage servicing guidelines</li><li>
Advanced knowledge of mortgage and equity lending industry best practices</li><li>
Extensive and progressively responsible experience in a multi-functional mortgage lending operation</li><li>
Significant experience in examining and re-engineering operations and procedures, formulating policy and implementing new strategies and procedures</li><li>
Significant experience in leading large projects/initiatives which have business risk and impact</li><li>
Significant experience in problem resolution including determining root cause, scope and scale of issues</li><li>
Significant experience working effectively with diverse internal and external contacts</li><li>
Advanced knowledge of banking/financial industry standards and practices</li><li>
Extensive experience in supervising and leading employees</li><li>
Advanced verbal and written communication skills</li><li>
Advanced skill in to influence, negotiate &amp; persuade to reach agreeable exchange &amp; positive outcomes</li><li>
Advanced skill in building effective relationships through rapport, trust, diplomacy and tact</li><li>
Advanced skill exercising initiative and using good judgment to make sound decisions</li><li>
Advanced skill in presenting findings, conclusions, alternatives and information clearly and concisely</li><li>
Advanced skill in analytical thinking skills including summarizing &amp; identifying key patterns/results</li><li>
Bachelor's or advanced degree in a related field, or the equivalent combination of education, training, and experience</li></ul> 
Desired Qualifications<ul><li>
Knowledge of Navy Federal's functions, philosophy, products, and services</li><li>
Risk Management or Regulatory Compliance Certification such as CRCM (Certified Regulatory Compliance Manager), NCCO (NAFCU Certified Compliance Officer), ICBBR, FRM</li><li>
Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus
</li><li>Master's Degree in Business Administration, Education, Finance, Accounting or a related field, or the equivalent combination of education, training, and experience</li></ul> 
Hours: Monday - Friday, 8:00AM - 4:30PM 
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. 
Our approach to careers is simple yet powerful: Make our mission your passion.<ul><li> 
Fortune 100 Best Companies to Work For 2025</li></ul><ul><li> 
Yello and WayUp Top 100 Internship Programs</li></ul><ul><li> 
Computerworld&reg; Best Places to Work in IT</li></ul><ul><li> 
Newsweek Most Loved Workplaces</li></ul><ul><li> 
2025 PEOPLE&reg; Companies That Care</li></ul><ul><li> 
Newsweek Most Trustworthy Companies in America</li></ul><ul><li> 
Military Times 2025 Best for Vets Employers</li></ul><ul><li> 
Best Companies for Latinos to Work for 2025</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Large Employers</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for New Grads</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for Tech Workers</li></ul><ul><li> 
2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li></ul><ul><li> 
Military.com Top Military Spouse Employers 2025</li></ul><ul><li> 
2025 Handshake Early Talent Award</li></ul> 

From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. 
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. 
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. 
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. 
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. 
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Assistant Vice President, Specialized Mortgage Operations & Support

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Assistant Vice President, Specialized Mortgage Operations & Support