servicing manager

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Tulsa - //OK
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>05-08-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF42675N</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland Mortgage Services Inc. is a premier nationwide provider of end to end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support. With over 30 years of experience we have developed an integrated BPO platform. Sutherland has built mutually beneficial relationships with some of the world&rsquo;s most recognized companies. We are a collaborative, considerate and friendly team. Having a diverse, inclusive, and respectful workplace is important to us. And we support your career development, internal mobility, and work-life balance.</p>
</div><div><p>Job Description:</p>
<p><b>Sutherland Mortgage Services, Inc</b>. is seeking an experienced and motivated <b>Team Manager</b> to join our <b>Mortgage Servicing &amp; Collections Team in Tulsa, OK!</b> The ideal candidate will possess exceptional management, mortgage servicing &amp; collections skills along with excellent communication abilities.</p><br>
</div><p></p><div><p>Qualifications:</p>
<ul><li><b>At least 2 years in a Team Management role</b>
</li><li><b>Superior mortgage servicing and collections experience</b>
</li><li>Responsible for day to day operations of a team of 13-15 consultants/collectors</li>
<li>Supervises team in accordance with the company policies and procedures</li>
<li>Manages systems and processes to meeting program productivity and quality goals</li>
<li>Monitors team performance by way of goal planning, process adherence, daily review and review of the KPIs</li>
<li>Establishes team goals and conducts performance appraisals</li>
<li>Completes reports/data analysis, action planning &amp; executive business plans</li>
<li>Attains all quality metrics as determined by the SOW</li>
<li>Develops consultants by using tactical coaching/feedback and providing on-going training</li>
<li>Schedules and conducts team meetings and provide constant communication on product and policy updates</li>
<li>Creates and supports programs that encourage employee engagement</li>
<li>Communicates with management on potential attrition</li>
<li>Partners with HR on disciplinary issues with consultants including and up to termination recommendations</li>
<li>Ensures on-going training and knowledge support to front line staff to continually improve performance of the program</li>
<li>Supports Team Managers and Consultants by providing back-up floor assistance to answer questions</li>
<li>Takes top level customer escalation to provide product, administrative and technical issue resolution for all consultants</li>
<li><b>Internal candidates must be in their current role for a minimum of 6 months with no corrective actions, and MUST be TMU Certified</b>
</li><li><b>Must be able to work onsite at our Tulsa, OK facility initially</b><br>
</li>
</ul></div><p></p><div><p>Additional Information:</p>
<p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p>
<div></div><p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p></div></div></div></div><p></p>

Team Manager | Mortgage Servicing & Collections | TULSA | Onsite

Lakeview Loan Servicing

<div>Overview:
<div>
The Principal, Servicing Escrow Management, is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how escrow functions operate and why they operate that way, and can translate that expertise into scalable product capabilities.</div><div></div><div><br>
Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating escrow management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering, ensuring that escrow calculations, borrower obligations, disclosures, disbursements, and regulatory requirements are accurately reflected. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed.</div><div></div><div><br>
This is a fully remote position that offers a competitive salary range of $130,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.</div>
Responsibilities:
<p><b><i>
Product </i></b><b><i>and</i></b><b><i> Operational Alignment</i></b></p><ul><li>
Ensure product design reflects real servicing escrow operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable).</li><li>
Translate escrow operational processes into clear product requirements, business rules, controls, and system logic.</li><li>
Ensure borrower escrow obligations and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability.</li></ul><p><b><i>
End-to-End Workflow Definition </i></b><b><i>and</i></b><b><i> Validation</i></b></p><ul><li>
Define and validate end-to-end (E2E) workflows across escrow domains.</li><li>
Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.</li><li>
Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.</li></ul><p><b><i>
Product </i></b><b><i>Translation &amp; Requirement</i></b><b><i>s Definition</i></b></p><ul><li>
Translate domain expertise into product requirements, business rules, and system logic.</li><li>
Advise Product and Engineering on the operational implications of design and prioritization decisions.</li><li>
Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.</li><li>
Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting.</li></ul><p><b><i>
Engineering Partnership </i></b><b><i>and</i></b><b><i> Delivery Support</i></b></p><ul><li>
Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.</li><li>
Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making.</li></ul><p><b><i>
Testing, Validation, &amp; Automation Contribution</i></b></p><ul><li>
Contribute to the development of known-answer and scenario-based test cases for escrow workflows.</li><li>
Validate system behavior and outputs against expected financial, operational, and regulatory outcomes.</li><li>
Support UAT execution, defect triage, regression testing, and release readiness validation.</li><li>
Partner with QA and engineering to design and implement an automated test suite informed by escrow domain logic.</li></ul><p><b><i>
Functional Ownership: Escrow Requirements</i></b></p><ul><li>
Own escrow administration requirements, including disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exception processing aligned to RESPA/Reg X expectations.</li><li>
Define escrow setup requirements at boarding and transfer intake, including initial escrow configuration, baseline balances, tax/insurance lines, payment schedules, and coordination with Boarding/Transfers.</li><li>
Define requirements for escrow analysis, including projection logic, recalculation rules, cushion treatment, shortage/surplus determination, repayment options, and borrower-facing statement requirements.</li><li>
Define escrow-related borrower communications and disclosures, including analysis statements, change notices, and other required borrower notifications.</li><li>
Establish control frameworks for escrow operations, including reconciliation, approvals, segregation of duties, disbursement validation, and audit evidence standards.</li><li>
Define escrow disbursement requirements for tax, insurance, mortgage insurance, HOA/condo obligations, and claim-related activities.</li><li>
Define logic for escrow advances, escrow funding impacts, delinquency scenarios, partial payments, and exception workflows.</li><li>
Establish requirements for mortgage insurance administration, including premium collection, cancellation rules, borrower-requested and automatic cancellation, investor-specific requirements, disclosure handling, and coordination with amortization and LTV thresholds.</li><li>
Establish logic for interest on escrow, including state-specific requirements, accrual methodologies, calculation timing, posting treatment, and borrower disclosure obligations.</li><li>
Define requirements for HOA/condo fee management, including tracking of obligations, billing expectations, disbursement handling where applicable, and exception workflows for delinquent or missing payments.</li><li>
Own requirements for force-placed insurance, including trigger conditions, notification timelines, premium handling, policy tracking, cancellation/refund processing, and compliance with regulatory and investor requirements.</li><li>
Define workflows for loss drafts and insurance claim processing, including claim intake, funds endorsement, inspection requirements, staged disbursements, escrow holdback management, and borrower/vendor payment controls.</li><li>
Establish requirements for insurance policy tracking and administration, including policy monitoring, renewal tracking, lapse detection, coverage validation, and integration with escrow analysis and disbursement workflows.</li><li>
Build and sign off on known-answer test scenarios for core escrow calculations, support defect triage, regression testing, and release readiness decisions.</li></ul><p><b><i>
Flexible Domain Contribution</i></b></p><ul><li>
Partner closely with Cash Management and other domain leads to ensure consistent handling of payment application impacts, escrow funding, advances, and exception scenarios across the servicing lifecycle.</li><li>
Support adjacent servicing domains as needed based on program priorities and evolving platform needs.</li><li>
Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.</li><li>
Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.</li><li>
Apply servicing expertise to broader platform design decisions beyond primary area of ownership.</li></ul>
Qualifications:
<ul><li>8+ years in mortgage servicing escrow administration (AVP level of experience preferred).</li><li>
Deep expertise in escrow analysis, escrow disbursements, shortage/surplus handling, borrower disclosures, and exception processing.</li><li>
Strong working knowledge of regulatory and investor requirements (ie: RESPA/Reg X escrow requirements), as well as servicing operational best practices.</li><li>
Experience with tax and insurance administration, vendor oversight, force-placed insurance, mortgage insurance, interest on escrow, HOA/condo obligations, and insurance policy tracking preferred.</li><li>
Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners.</li><li>
Experience supporting servicing platform modernization, system implementation, product buildout, or process transformation preferred.</li><li>
Demonstrated ability to translate complex escrow processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams.</li></ul><div></div><div><i><br>
MSR Portfolio Services</i><i> is an Equal Employment Opportunity employer</i><i>. </i><i>All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.</i></div><div></div><div><br>
#LI-Remote</div></div>

Principal, Servicing Escrow Management

Drucker and Falk, LLC

<div><p><b>WATERMAN'S CROSSING
</b></p><p>Weekend hours: On-call as needed</p><p>
The Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community and is under the direction of the Property Manager. He or she must maintain and operate all mechanical equipment and supervise all maintenance employees. The Service Manager will be responsible for maintaining both properties.</p><p><b>
Essential Duties and Responsibilities</b> include the following</p><ul><li>
Train and be responsible for work performed by all staff members under his or her direction.</li><li>
Hire and terminate employees in accordance with Drucker + Falk policy and under the direction of the Property Manager.</li><li>
Counsel (and document) maintenance employees to improve their work and work attitudes.</li><li>
Establish schedules and assign personnel routine maintenance tasks.</li><li><b>
Make certain that the community has maintenance coverage at all times, in case of emergencies or emergency work requests. Able to be on emergency &ldquo;on call&rdquo; status to respond to emergency work order</b>s.</li><li>
Perform all duties with the highest consideration for safety, and train and be responsible for all staff members to do so as well.</li><li>
Conduct monthly safety meetings with staff and document topics discussed. Emphasize safety with all new employees.</li><li>
Continually inspect buildings, grounds, and common areas to identify needed preventative maintenance, to ensure that the buildings and common areas are clean, grounds are being properly maintained and to identify current and potential safety hazards.</li><li>
Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with all OSHA regulations, i.e., maintain Hazard Communication Program, SDS, State and Federal posters and posting OSHA summary forms.</li><li>
Perform necessary maintenance and repairs in apartments with work orders.</li><li>
Strive to see that all work orders are completed within 24 hours.</li><li>
Turn vacant apartments into units ready for occupancy following Drucker + Falk guidelines.</li><li>
Schedule contractors for maintenance related work. Secure bids and proposals as directed.</li><li>
Use contract labor whenever it becomes cost effective, following approval by the Property Manager or Regional Property Manager.</li><li>
Strictly follow established budgetary guidelines.</li><li>
Follow all Drucker + Falk purchasing directives and procedures.</li><li>
Maintain operating manuals, warranty records and other materials pertaining to general inventory and parts replacement and availability.</li><li>
Keep abreast of developments in the field, including new products and new and less expensive ways of making repairs</li><li>
Always maintain the highest standards of resident relations.</li><li>
Complete and return Monthly Preventative Maintenance Sheets.</li><li>
Monitor all O &amp; M Programs (i.e., Asbestos, Lead Based Paint and Mold &amp; Fungi) in place on the community to ensure that all O &amp; M Specialists, Consultants, Contractors and/or employees are notified of the presence of these substances when work to be performed may involve the disturbance of these substances. Ensure that all such work is performed following the established O &amp; M program.</li><li>
The Maintenance Superintendent is also responsible for maintaining all record keeping and reports relating to these O&amp;M programs to ensure that the property is in full compliance.</li><li>
Must be accurate in all phases of technical work.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b><br>
Qualifications</b></p><p><b>
Supervisory Responsibilities </b>- Manages 0-8 employees; in the Maintenance department. Responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws.</p><p><b>
Physical Demands</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include peripheral vision and depth perception.</p><p><b>
Work Environment</b> The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.</p><p><b>
Education and/or Experience </b>- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience</p><p><b>
Certificates, Licenses, Registration</b></p><p>
Current Driver's License, CFC Certificate</p><p><b>
Other Skills and Abilities</b></p><p>
HVAC, CPO Certification, Plumbing Skills, Carpentry Skills, Electrical Skills</p><p>
Knowledge of OSHA regulations, SDS standards</p><p></p><p><br>
Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave</p><p>
Equal Opportunity Employer. Drug-Free Workplace.</p></div><p></p>

Service Manager (1646 - Newport News, Virginia)

Mill Creek Residential

<p>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.<br/></p><p>The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.<br/></p><p>Essential Functions/Responsibilities<br/></p><p>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions<br/></p><p>Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations<br/></p><p>Schedule and perform routine preventive maintenance on all appropriate equipment and tools<br/></p><p>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable<br/></p><p>Respond to resident requests in a timely manner, delivering excellent customer service<br/></p><p>Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.<br/></p><p>Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same<br/></p><p>Oversee work of internal and external vendors and maintenance service suppliers<br/></p><p>Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team<br/></p><p>Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers<br/></p><p>Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses<br/></p><p>Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting<br/></p><p>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team<br/></p><p>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations<br/></p><p>Address and complete all other duties as assigned<br/></p><p>Embody the Mill Creek mission, values and brand promise in all that he or she does<br/></p><p>Associate Management and Development<br/></p><p>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations<br/></p><p>Empower, engage and develop associates to achieve great performance and desired business outcomes.<br/></p><p>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members<br/></p><p>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates<br/></p><p>Support associate development. Provide targeted training and growth opportunities<br/></p><p>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto<br/></p><p>Address and complete all other duties as assigned<br/></p><p>Education and/or Experience<br/></p><p>High School diploma or equivalent (GED) preferred<br/></p><p>5+ years maintenance technician work or related experience<br/></p><p>HVAC Certification required<br/></p><p>CAMT preferred<br/></p><p>CPO preferred<br/></p><p>Multi-family housing experience helpful<br/></p><p>Skills/Specialized Knowledge<br/></p><p>Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.<br/></p><p>Accurately take measurements and perform basic arithmetic<br/></p><p>General computer skills in Microsoft Office and property management based software<br/></p><p>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.<br/></p><p>Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.<br/></p><p>Safely work with chemicals, paint, and general cleaning supplies<br/></p><p>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart<br/></p><p>Compensation:<br/>$33-35/ hour<br/></p><p>About the Benefits of joining the Mill Creek Team<br/></p><p>Competitive compensation<br/></p><p>Comprehensive medical, dental and vision<br/></p><p>Employer sponsored short and long term disability, Life and ADD insurance<br/></p><p>401k with employer matching<br/></p><p>Paid time off benefits: Vacation, Sick, Holidays<br/></p><p>Mill Creek is an Equal Opportunity Employer<br/>Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!<br/></p>

Lease Up - Service Manager Modera South SHore

KBR, Inc.

<div>
 <strong>
  Title
  <br/>
  <br/>
 </strong>
 AFCAP V: Kuwait SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)
 <br/>
 <br/>
 <strong>
  Belong, Connect, Grow, with KBR!
  <br/>
  <br/>
 </strong>
 <strong>
  Program Summary
  <br/>
  <br/>
 </strong>
 KBR, through the AFCAP V Program, assists the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services facilitate essential aircraft arrivals and departures services for United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Alternate Site Manager (ASM) is responsible for supporting the day-to-day management, coordination, and performance of all Transient Aircraft Services (TAS) operations at an assigned installation within the Southwest Asia Area of Responsibility (AOR). Reporting directly to the Site Manager, the ASM ensures aircraft servicing operations are executed safely, efficiently, and in full compliance with the Performance Work Statement (PWS), contractual requirements, applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives.
 <br/>
 <br/>
 This position provides leadership across all flight line operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities, while assisting in the supervision of all assigned personnel supporting TAS operations. The ASM serves as the designated authority in the absence of the Site Manager and is accountable for maintaining operational continuity, coordinating with Government stakeholders, and ensuring consistent performance in a high-tempo, 24/7/365 austere environment.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a ZERO Harm workplace by enforcing strict adherence to flight line safety standards, FOD prevention programs, and tool control procedures at all times.
  </li>
  <li>
   Ensure full compliance with Environmental, Safety, and Quality Assurance requirements; support documentation, reporting, and enforcement across TAS operations.
  </li>
  <li>
   Assist in the daily oversight of TAS operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities to ensure PWS performance objectives are met.
  </li>
  <li>
   Lead, supervise, and mentor assigned personnel during shifts; reinforce operational discipline, safety standards, and quality execution.
  </li>
  <li>
   Serve as the acting Site Manager in the absence of the Site Manager, maintaining full authority over daily operations and decision-making.
  </li>
  <li>
   Coordinate daily tasking and priorities; assign work, monitor execution, and resolve operational challenges impacting aircraft flow and mission execution.
  </li>
  <li>
   Schedule personnel (shifts, rotations, coverage) to maintain required 24/7/365 service levels, including surge and contingency operations.
  </li>
  <li>
   Inspect and audit in-process and completed work to verify compliance with PWS requirements, Technical Orders, and airfield procedures; implement corrective actions as required.
  </li>
  <li>
   Oversee execution of aircraft ground handling and servicing operations to ensure safety, efficiency, and compliance with applicable standards.
  </li>
  <li>
   Monitor performance trends, identify operational risks, and assist in implementing corrective actions to sustain mission readiness.
  </li>
  <li>
   Maintain effective coordination with Government stakeholders (COR, ACO, Airfield Management, Maintenance Operations Center (MOC), and other mission partners).
  </li>
  <li>
   Ensure accurate documentation, reporting, and records management, including staffing updates, performance metrics, and operational deliverables.
  </li>
  <li>
   Maintain accountability of on-site equipment, vehicles, and tools; ensure proper use, maintenance, and documentation.
  </li>
  <li>
   Support training, qualification, and readiness of personnel; ensure all team members meet required certifications and standards.
  </li>
  <li>
   Assist with transition, mobilization, and demobilization activities to maintain continuity of operations.
  </li>
  <li>
   Plan, organize, and prioritize multiple competing requirements in a dynamic, austere environment while maintaining mission focus.
  </li>
  <li>
   Perform additional duties and special projects as assigned by the Site Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   U.S. National (USN) with an active Secret Security Clearance
  </li>
  <li>
   Minimum 6 years of experience in aviation operations, aircraft maintenance, or Transient Aircraft Services
  </li>
  <li>
   Demonstrated experience in flight line operations and aircraft servicing
  </li>
  <li>
   Prior experience in a supervisory or leadership role
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strong Knowledge Of
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Aircraft ground handling and servicing procedures
  </li>
  <li>
   Airfield safety requirements and flight line operations
  </li>
  <li>
   Applicable Technical Orders and maintenance practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience managing TAS operations at locations such as:
  </li>
  <li>
   Prince Sultan Air Base
  </li>
  <li>
   Al Udeid Air Base
  </li>
  <li>
   Al Dhafra Air Base
  </li>
  <li>
   Ali Al Salem Air Base
  </li>
  <li>
   Muwaffaq Salti Air Base
  </li>
  <li>
   Prior experience supporting U.S. Air Force TAS operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KBR Benefits
  <br/>
  <br/>
 </strong>
 KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
 <br/>
 <br/>
 <strong>
  R2122659
 </strong>
</div>


AFCAP V: Kuwait SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)

EquipmentShare

<div><div><h1 class="jobSectionHeader"><b>Build the Future with Us &mdash; </b><b>EquipmentShare is Hiring a Service Manager</b></h1>
<p>
At EquipmentShare, we're not just filling a role &mdash; <b>we're assembling the best team on the planet to build something that's never been built before</b>. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.</p>
<p>
We're hiring a <b>Service Manager</b> at our rental facility in <b>Minneapolis, MN</b>, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).</p>
<p><b><i>
Salary range: $75,000-$105,000. Factors including past experience and location may affect final compensation rate.</i></b></p>
<h3 class="jobSectionHeader"><b>
Primary Responsibilities</b></h3>
<p>
As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.</p>
<ul>
<li><p>Coordination and supervision of quality performance of our equipment mechanics and service personnel</p>
</li>
<li><p>Scheduling repairs for customer and company owned rental equipment</p>
</li>
<li><p>Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business</p>
</li>
<li><p>Promptly respond to and resolve customer inquiries, requests, complaints or other communications</p>
</li>
<li><p>Employee training and development and maintaining a safe work environment</p>
</li>
<li><p>Other duties, assigned as needed</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Why EquipmentShare?</b></h3>
<p>
Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports <i>you</i>, and you drive <i>us</i> forward.</p>
<p>
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of <b>building something special</b>.</p>
<h4 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h4>
<ul><li><b>Monthly Family Dinner Night</b> &mdash; We treat you <i>and your family</i> to dinner every month, because family comes first. <i>(An employee favorite!) *restrictions apply</i></li>
<li>
<p>Competitive compensation: Base salary plus Company Profit Sharing Plan</p>
</li>
<li><p>Company provided truck</p>
</li>
</ul><ul><li><p>Full medical, dental, and vision coverage for full-time employees</p>
</li>
<li><p>401(k) and company match</p>
</li>
<li><p>Generous PTO + paid holidays</p>
</li>
<li><p>Gym membership stipend + wellness programs (earn PTO and prizes!)</p>
</li>
</ul><ul><li><p>Annual tool and boot reimbursements for those in applicable jobs</p>
</li>
</ul><ul><li><p>Company events, food truck nights, and monthly team dinners</p>
</li>
<li><p>16 hours of paid volunteer time per year &mdash; give back to the community you call home</p>
</li>
<li><p>Career advancement, leadership training, and professional development opportunities</p>
</li>
</ul><ul><li><p>Access to industry leading diagnostic tools</p>
</li>
</ul><h3 class="jobSectionHeader"><b>About You</b></h3>
<p>
You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.</p>
<p>
We're looking for people who:</p>
See challenges as opportunities<br>
<ul><li>
</li>
Embrace change and continuous improvement<br>
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills and Qualifications</b></h3>
<h3 class="jobSectionHeader"><b>Required Skills/Abilities:</b></h3>
<ul>
<li><p>Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.</p>
</li>
<li><p>Strong interpersonal and problem solving skills.</p>
</li>
<li><p>Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.</p>
</li>
<li><p>Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.</p>
</li>
<li><p>Superior customer service, teamwork and verbal/written communication skills</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Education and Experience:</b></h3>
<ul>
<li><p>High School diploma, Trade school certificate preferred</p>
</li>
<li><p>Experience in field service, maintenance and repair preferred</p>
</li>
<li>Experience leading maintenance teams</li>
<li>
<p>Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Physical Requirements:</b></h3>
<ul>
<li><p>Must be able to move, stand, stoop and bend freely</p>
</li>
<li><p>Must be able to lift up to 50 pounds at times</p>
</li>
<li><p>This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen</p>
</li>
</ul><h3 class="jobSectionHeader"><b>A Workplace For All</b></h3>
<p>
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; <i>A Workplace For All</i> &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.</p>
<p>
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.</p>
<p><b>
EquipmentShare is an EOE M/F/D/V.</b></p>
<p><b><i>
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</i></b></p></div><p></p>

Service Manager

<div><p><b>Title:</b></p>
AFCAP V: Jordan SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)<p></p><div><p><b>
Belong, Connect, Grow</b><b>, with</b><b> </b><b>KBR!</b></p></div><p></p><div><p><b><br>
Program Summary</b></p></div><div><p>
KBR, through the AFCAP V Program, assists the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services facilitate essential aircraft arrivals and departures services for United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.</p></div><p></p><div><p><b>
Job Summary</b></p></div><div><p>
The Alternate Site Manager (ASM) is responsible for supporting the day-to-day management, coordination, and performance of all Transient Aircraft Services (TAS) operations at an assigned installation within the Southwest Asia Area of Responsibility (AOR). Reporting directly to the Site Manager, the ASM ensures aircraft servicing operations are executed safely, efficiently, and in full compliance with the Performance Work Statement (PWS), contractual requirements, applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives.</p></div><p></p><div><p>
This position provides leadership across all flight line operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities, while assisting in the supervision of all assigned personnel supporting TAS operations. The ASM serves as the designated authority in the absence of the Site Manager and is accountable for maintaining operational continuity, coordinating with Government stakeholders, and ensuring consistent performance in a high-tempo, 24/7/365 austere environment.</p></div><p></p><div><p><b>
Roles and Responsibilities</b></p></div><div><div><ul><li><p>
Maintain a ZERO Harm workplace by enforcing strict adherence to flight line safety standards, FOD prevention programs, and tool control procedures at all times.</p></li></ul></div><div><ul><li><p>
Ensure full compliance with Environmental, Safety, and Quality Assurance requirements; support documentation, reporting, and enforcement across TAS operations.</p></li></ul></div><div><ul><li><p>
Assist in the daily oversight of TAS operations, including aircraft arrival, marshaling, parking, servicing, turn-around, and departure activities to ensure PWS performance objectives are met.</p></li></ul></div><div><ul><li><p>
Lead, supervise, and mentor assigned personnel during shifts; reinforce operational discipline, safety standards, and quality execution.</p></li></ul></div><div><ul><li><p>
Serve as the acting Site Manager in the absence of the Site Manager, maintaining full authority over daily operations and decision-making.</p></li></ul></div><div><ul><li><p>
Coordinate daily tasking and priorities; assign work, monitor execution, and resolve operational challenges impacting aircraft flow and mission execution.</p></li></ul></div><div><ul><li><p>
Schedule personnel (shifts, rotations, coverage) to maintain required 24/7/365 service levels, including surge and contingency operations.</p></li></ul></div><div><ul><li><p>
Inspect and audit in-process and completed work to verify compliance with PWS requirements, Technical Orders, and airfield procedures; implement corrective actions as required.</p></li></ul></div><div><ul><li><p>
Oversee execution of aircraft ground handling and servicing operations to ensure safety, efficiency, and compliance with applicable standards.</p></li></ul></div><div><ul><li><p>
Monitor performance trends, identify operational risks, and assist in implementing corrective actions to sustain mission readiness.</p></li></ul></div><div><ul><li><p>
Maintain effective coordination with Government stakeholders (COR, ACO, Airfield Management, Maintenance Operations Center (MOC), and other mission partners).</p></li></ul></div><div><ul><li><p>
Ensure accurate documentation, reporting, and records management, including staffing updates, performance metrics, and operational deliverables.</p></li></ul></div><div><ul><li><p>
Maintain accountability of on-site equipment, vehicles, and tools; ensure proper use, maintenance, and documentation.</p></li></ul></div><div><ul><li><p>
Support training, qualification, and readiness of personnel; ensure all team members meet required certifications and standards.</p></li></ul></div><div><ul><li><p>
Assist with transition, mobilization, and demobilization activities to maintain continuity of operations.</p></li></ul></div><div><ul><li><p>
Plan, organize, and prioritize multiple competing requirements in a dynamic, austere environment while maintaining mission focus.</p></li></ul></div><div><ul><li><p>
Perform additional duties and special projects as assigned by the Site Manager.</p></li></ul></div></div><p></p><div><p><b><br>
Basic Qualifications</b></p></div><div><div><ul><li><p>
U.S. National (USN) with an active Secret Security Clearance</p></li></ul></div><div><ul><li><p>
Minimum 6 years of experience in aviation operations, aircraft maintenance, or Transient Aircraft Services</p></li></ul></div><div><ul><li><p>
Demonstrated experience in flight line operations and aircraft servicing</p></li><li><p>
Prior experience in a supervisory or leadership role</p></li></ul></div><p></p><div><p><b>
Strong knowledge of:</b></p></div><div><ul><li><p>
Aircraft ground handling and servicing procedures</p></li></ul></div><div><ul><li><p>
Airfield safety requirements and flight line operations</p></li></ul></div><div><ul><li><p>
Applicable Technical Orders and maintenance practices</p></li></ul></div></div><p></p><div><p><b>
Preferred Qualifications</b></p></div><div><div><ul><li><p>
Prior experience managing TAS operations at locations such as:</p></li></ul></div><div><ul><li><p>
Prince Sultan Air Base</p></li></ul></div><div><ul><li><p>
Al Udeid Air Base</p></li></ul></div><div><ul><li><p>
Al Dhafra Air Base</p></li></ul></div><div><ul><li><p>
Ali Al Salem Air Base</p></li></ul></div><div><ul><li><p>
Muwaffaq Salti Air Base</p></li></ul></div><div><ul><li><p>
Prior experience supporting U.S. Air Force TAS operations</p></li></ul></div><p></p><div><p><b><br>
K</b><b>BR Benefits</b></p></div><div><p>
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p></div></div></div><p></p>

AFCAP V: Jordan SWA Transient Aircraft Services: Alternate Site Manager (Secret Clearance)

Search 10000+ Servicing manager jobs near you this May. New roles added regularly across leading industries. Apply today.