shared services manager

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>The Shared Services Senior Manager will oversee and manage the company&rsquo;s centralized support functions, including Human Resources, Marketing, IT, Purchasing, and Travel, along with additional assigned roles. This position is responsible for driving efficiency, consistency, and excellence across all shared services, ensuring alignment with the organization&rsquo;s strategic objectives. The role requires a strong leader who can integrate cross-functional support, optimize processes, oversee and control departmental budgets, and enhance service delivery to internal stakeholders.</p>
<ul>
<li>Develop and implement the shared services strategy to support business objectives.</li>
<li>Drive operational excellence across HR, Marketing, IT, Purchasing, and Travel.</li>
<li>Monitor service performance and implement continuous improvement initiatives.</li>
<li>Ensure all functions deliver high-quality, cost-effective support to the business.</li>
<li>Implement HR strategies that align with organizational goals and drive business performance.</li>
<li>Collaborate with senior leadership to identify workforce trends and plan for talent needs.</li>
<li>Drive initiatives to enhance organizational culture, employee engagement, and retention.</li>
<li>Develop and monitor HR metrics to assess the impact of HR initiatives.</li>
<li>Foster a positive organizational culture by developing and promoting core values.</li>
<li>Lead internal communication strategies to ensure transparency and alignment across the organization.</li>
<li> Develop programs and initiatives to enhance employee engagement and morale.</li>
<li>Act as a culture ambassador, ensuring that all HR practices reflect and reinforce the company&rsquo;s mission and values. &middot; Conduct regular pulse surveys and feedback sessions to understand employee sentiment and take proactive actions.</li>
<li>Ensure that marketing initiatives align with the company's vision and support its growth.</li>
<li>Oversee internal and external communication strategies.</li>
<li>Guide brand positioning and employer branding efforts.</li>
<li>Direct alignment of IT strategies with organizational needs and smart manufacturing priorities.</li>
<li>Provide leadership and oversight for automation initiatives, ensuring sustainability and integration with core business systems.</li>
<li>Oversee travel operations, including bookings, approvals, and expense management, ensuring effective administration and compliance with policy.</li>
<li>Implement and monitor systems to streamline travel processes, reporting, and budget tracking.</li>
<li>Continuously review travel data and industry trends to optimize travel programs and vendor partnerships.</li>
<li>Oversee supplier evaluation, contract negotiations, and vendor relationship management to secure reliable, cost-effective, and compliant partnerships.</li>
<li>Establish and enforce procurement policies, standards, and internal controls to ensure transparency and compliance.</li>
<li>Monitor purchasing performance and cost optimization initiatives, ensuring efficiency and value creation.</li>
<li>Lead process improvement initiatives to streamline supply chain operations and enhance service delivery to internal stakeholders.</li>
<li>Standardize processes across all shared services functions.</li>
<li>Align policies with global standards while meeting local requirements.</li>
<li>Implement metrics and reporting systems to track efficiency and compliance.</li>
<li>Continuously enhance processes to improve effectiveness, agility, and service quality.</li>
<li>Lead, coach, and mentor shared services teams across multiple functions.</li>
<li>Foster collaboration and cross-functional teamwork.</li>
<li>Develop succession plans and build leadership pipelines.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Strategic Thinking and Business Acumen.</li>
<li>Leadership and Change Management.</li>
<li>Strong Communication and Stakeholder Management.</li>
<li> Financial and Analytical Skills.</li>
<li>Collaboration and Problem-Solving.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><div><br>
<ul><li>Strong knowledge of HR, Marketing, IT, and Procurement operations.
</li><li>Familiarity with ERP systems, HRIS, and digital business platforms.
</li><li>Expertise in process optimization and shared services models.
</li><li>Understanding of compliance, governance, and policy frameworks.</li></ul></div></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in business administration, Industrial Management, or a related field.</p></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Cairo, Egypt</div>
</div><div><div>Company Industry</div>
<div>Industrial Automation</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Management</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div><div><div>Job Division</div>
<div>ARIA<br>
Finance<br>
HR and Administration</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Management</div>
</div><div><div>Years of Experience</div>
<div>Min: 14 Max: 18</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div>

Shared Services Senior Manager

Boston Consulting Group (BCG)

<div>
 Who We Are
 <br/>
 <br/>
 Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
 <br/>
 <br/>
 To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 <br/>
 <br/>
 What You'll Do
 <br/>
 <br/>
 As part of our HR Shared Services team, you will lead and be accountable for the successful delivery of HR operational processes across various geographies. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed. As HR Shared Services grows, we seek a seasoned HR Shared Services Leader for our Delhi office, capable of scaling with our organization through its transformation.
 <br/>
 <br/>
 <strong>
  Responsibilities Include, But Is Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.
  </li>
  <li>
   Maintain and monitor service level KPIs and SLAs for all processes.
  </li>
  <li>
   Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
  </li>
  <li>
   Administer and maintain Workday data points to ensure 100% data accuracy and integrity.
  </li>
  <li>
   Manage and resolve escalated queries within defined timelines and organizational guidelines.
  </li>
  <li>
   Harmonize HR processes across business units/geographies and identify opportunities for optimization.
  </li>
  <li>
   Achieve targets and performance standards expected from the Shared Services organization.
  </li>
  <li>
   Participate in internal and external audits as required.
  </li>
  <li>
   Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.
  </li>
  <li>
   Identify and implement service improvement activities using process improvement methodologies and innovative thinking.
  </li>
  <li>
   Understand business goals and market trends to recommend and influence new approaches.
  </li>
  <li>
   Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.
  </li>
  <li>
   Plan and execute strategies, identifying root causes of operational issues.
  </li>
  <li>
   Build relationships with the HRSSC team and stakeholders for better efficiency and responsiveness.
  </li>
  <li>
   Identify and execute opportunities to expand service activities based on stakeholder feedback.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Building Relationships and Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build partnerships with stakeholders within business units, functional departments, and other teams.
  </li>
  <li>
   Work within culturally diverse teams, fostering relationships to drive consensus and alignment across stakeholder groups.
  </li>
  <li>
   Problem Solving, Analytical Skills, and Decision Making
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Identify opportunities and propose projects to improve processes and systems.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solve day-to-day operational issues using strong analytical skills to meet user, business, and group requirements.
  </li>
  <li>
   Organize and prioritize work across a broad range of topics, effectively managing ambiguity, competing priorities, and constraints.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Management, Organization, and Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and organize the growing resources of the team to ensure availability when needed.
  </li>
  <li>
   Keep system training documentation up to date for key stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer and Business Focus
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be pragmatic, exhibit high energy, and demonstrate personal and professional self-confidence.
   <br/>
   <br/>
  </li>
 </ul>
 What You'll Bring
 <br/>
 <br/>
 <ul>
  <li>
   A Bachelor&rsquo;s or Master&rsquo;s degree in Business, Human Resources, Organization Development, or a related field is required.
  </li>
  <li>
   Minimum of 15-20 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
  </li>
  <li>
   Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle.
  </li>
  <li>
   A track record of reliable delivery and continuous improvement in a shared service environment.
  </li>
  <li>
   Knowledge of HR compliance, administration, generalist activities, and management information (MI) reporting.
  </li>
  <li>
   Strong understanding of Data Protection legislation and experience managing data requests.
  </li>
  <li>
   Exceptional interpersonal skills, sound judgment, and the ability to juggle competing priorities.
  </li>
  <li>
   Ability to influence leaders and build relationships across the organization.
  </li>
  <li>
   Project management experience to deliver operational excellence.
  </li>
  <li>
   Comfort working in detail while understanding the big picture.
  </li>
  <li>
   Strong Excel and PowerPoint skills; experience with Slack, Trello, Egnyte, HR Management systems like Workday, and Case Management software is a plus.
  </li>
  <li>
   Flexibility to support a diverse, international set of stakeholders and willingness to be flexible with office timings.
   <br/>
   <br/>
  </li>
 </ul>
 Who You'll Work With
 <br/>
 <br/>
 BCG&rsquo;s Global HR Teams as well as international stakeholders across a range of cohorts and functions. You will report into the
 <br/>
 <br/>
 HR Shared Services &ndash;Director within the Global HR Team.
 <br/>
 <br/>
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 <br/>
 <br/>
 BCG is an E - Verify Employer. Click here  for more information on E-Verify.
</div>


Global HR Shared Services Senior Manager

Intuit

<div><p>Category Finance</p>
<p>Location Bangalore, India
</p><p>Job ID 14104</p></div>
<br><div><div><p>Company Overview</p>
<div><p>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.</p>
</div></div><div><p>Job Overview</p>
<p>Intuit Global Sourcing &amp; Procurement (GSP) is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees, enhance performance in our strategic partners, and amplify value delivered for One Intuit. As we adapt to the changing demands of our procurement landscape with controls, compliance and talent considerations, and as we position our reimagined procurement organization to enable both Intuit&rsquo;s evolution as an AI-driven expert platform and Finance&rsquo;s transformation to accelerate sustainable value, the Shared Services Group Manager will play a pivotal role leading the overall strategy and operating rhythm of our move to a dedicated capability center focused on the effectiveness, efficiency and experience utilizing both in-house and third party talent to execute business processes across procurement.
</p><p>The Shared Services Group Manager will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the procurement function and its supporting business processes, with experience operationalizing shared services to effectively consolidate, optimize, standardize and transform our processes, while bringing continuous improvements and best practices to bear based on internal/external insights and performance management of talent. Key responsibilities include developing and operationalizing the target state operating model taking full advantage of third party staff augmentation while evaluating optimization opportunities leveraging in-house employees, partnering with procurement process owners and subject matter experts to standardize and achieve maximum effectiveness and efficiency with current state outsourced service provider talent, while shaping the future state automation roadmap drawing on synergies across the Intuit ecosystem with AI-assisted experiences. Operational leadership of Intuit&rsquo;s procurement function demands a proactive self-starter capable of driving change. The outcomes significantly impact crucial corporate-level objectives, influencing various business units and functional groups within Intuit.</p><p><b><br>
Responsibilities</b></p><p><b>
Leadership and Strategy</b>:</p><ul><li>
Cultivates and coordinates relationships with Sourcing, Procurement, Data &amp; Automation, Controls &amp; Compliance, and Finance stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making.</li><li>
Adept at assessing current state staffing composition, exploring various degrees of captive center vs. OSP strategy, and making recommendations based on a transformational vision.</li><li>
Develops and executes the vision for a best in class shared services procurement program, keeping the customer experience at the forefront while seeking automation and AI-assisted solutions as velocity drivers for GSP. Develops the plan, operational roadmap, and goals in service to that vision.</li><li>
Creates buoyancy for Sourcing, Procurement and Travel &amp; Expense business process owners, acting as the local oversight for OSPs/employees while enabling process owners to maintain governance of the process.</li><li>
Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.</li><li>
Role-models execution with velocity, agility, and excellence.</li><li>
Partners with international teams to ensure globally compliant and locally relevant policies and procedures.</li><li>
Makes pivotal decisions that necessitate collaboration, engagement, and accountability with business and technical leaders, as well as executives across the organization.</li></ul><p><b>
Shared Services Leadership:</b></p><ul><li>
Partners with GSP Leaders, process owners, and OSPs to determine maturity of procurement people, processes and controls against target maturity required to deliver GSP&rsquo;s benefits and goals</li><li>
Designs, builds and implements the operating model necessary to realize GSP&rsquo;s target state, including optimizing the current state to free-up high value resources, developing the strategy to reduce OSP footprint, evolving the shared services center to a follow the sun model, and driving transactional work to AI/automation.</li><li>
Responsible for the development, management, optimization and scaling of partner performance management of our OSPs, including budget/forecast management and staffing plans.</li><li>
Ensures quality, velocity and compliance of procurement standard operating procedures including purchase order and invoice processing, expense auditing, and help desk operations, fostering a culture of excellence and innovation within the organization.</li><li>
Provides direct management and oversight of the procurement help desk including the development and optimization of our knowledge base that enables both AI-assisted chat and our ability to get end users in the hands of human experts when they need it.</li><li>
Identifies potential risks, ensuring compliance with company policies, and preventing unauthorized expenditures.</li><li>
Collaborates with GSP International Procurement, Controls &amp; Compliance, International Accounting and Compliance and other business partners to support regulatory compliance reporting and audits as required.</li></ul><p><b>
People Management:</b></p><ul><li>
Provides oversight and local management of ~6 teams comprised of 50+ contingent workers supporting critical business operations</li></ul><p><b><br>
Qualifications</b></p><p><b>
Skills, behaviors &amp; competencies:</b></p><ul><li>
Excellent interpersonal skills; can effectively interface and collaborate with employees at all levels</li><li>
Adept and resilient within a high-change environment focused on long term opportunities</li><li>
Solution-oriented with a data-led and data-driven approach</li><li>
Proactive, action-oriented self-starter</li><li>
Exhibits high levels of judgment, innovation and creativity; is a critical thinker</li><li>
Effective use of inquiry and advocacy to work through barriers</li><li>
Coupa, Concur, Amazon Business and other P2P systems experience</li><li>
Strong analytical, written and communication skills</li><li>
Excellent documentation and requirements analysis with experience developing and/or presenting business cases</li><li>
Ability to work independently as well as lead and collaborate in cross-functional team environments</li><li>
Proficient in collaboration and productivity systems such as Microsoft Applications, Google Drive, Salesforce, Smartsheet and Slack</li></ul><p><b>
Qualifications:</b></p><ul><li>
10-15 years industry expertise with excellent operations and program management skills, including relevant experience leading a global shared services procurement program and managing OSPs</li><li>
Strong knowledge of the procurement industry, supplier operations and source selections</li><li>
Customer-focused with strong communication, coordination, and planning skills</li><li>
Excellent analytical skills and ability to make recommendations to senior leadership based on data</li><li>
Ability to apply judgment to balance policy with achievement of business objectives and user experience</li><li>
Ability to influence and gain alignment with others to change the thinking</li><li>
Experience with procurement technology and tools including e-procurement platforms</li><li>
Availability to directly support and interact with multiple international business units</li><li>
Culturally aware; experience communicating with a global audience</li><li>
Bachelor&rsquo;s degree in Business, Finance, Marketing or other quantitative discipline</li><li>
Ability to travel up to 30% of the time</li><li>
Experience working in the High-Tech or Financial Services sector preferred</li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p></div></div><p></p>

Manager 3, Procurement

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Intuit Global Sourcing &amp; Procurement (GSP) is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees, enhance performance in our strategic partners, and amplify value delivered for One Intuit. As we adapt to the changing demands of our procurement landscape with controls, compliance and talent considerations, and as we position our reimagined procurement organization to enable both Intuit&rsquo;s evolution as an AI-driven expert platform and Finance&rsquo;s transformation to accelerate sustainable value, the Shared Services Group Manager will play a pivotal role leading the overall strategy and operating rhythm of our move to a dedicated capability center focused on the effectiveness, efficiency and experience utilizing both in-house and third party talent to execute business processes across procurement.
 <br/>
 <br/>
 The Shared Services Group Manager will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the procurement function and its supporting business processes, with experience operationalizing shared services to effectively consolidate, optimize, standardize and transform our processes, while bringing continuous improvements and best practices to bear based on internal/external insights and performance management of talent. Key responsibilities include developing and operationalizing the target state operating model taking full advantage of third party staff augmentation while evaluating optimization opportunities leveraging in-house employees, partnering with procurement process owners and subject matter experts to standardize and achieve maximum effectiveness and efficiency with current state outsourced service provider talent, while shaping the future state automation roadmap drawing on synergies across the Intuit ecosystem with AI-assisted experiences. Operational leadership of Intuit&rsquo;s procurement function demands a proactive self-starter capable of driving change. The outcomes significantly impact crucial corporate-level objectives, influencing various business units and functional groups within Intuit.
 <br/>
 <br/>
 <strong>
  <strong>
   Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Leadership and Strategy
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Cultivates and coordinates relationships with Sourcing, Procurement, Data &amp; Automation, Controls &amp; Compliance, and Finance stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making.
  </li>
  <li>
   Adept at assessing current state staffing composition, exploring various degrees of captive center vs. OSP strategy, and making recommendations based on a transformational vision.
  </li>
  <li>
   Develops and executes the vision for a best in class shared services procurement program, keeping the customer experience at the forefront while seeking automation and AI-assisted solutions as velocity drivers for GSP. Develops the plan, operational roadmap, and goals in service to that vision.
  </li>
  <li>
   Creates buoyancy for Sourcing, Procurement and Travel &amp; Expense business process owners, acting as the local oversight for OSPs/employees while enabling process owners to maintain governance of the process.
  </li>
  <li>
   Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.
  </li>
  <li>
   Role-models execution with velocity, agility, and excellence.
  </li>
  <li>
   Partners with international teams to ensure globally compliant and locally relevant policies and procedures.
  </li>
  <li>
   Makes pivotal decisions that necessitate collaboration, engagement, and accountability with business and technical leaders, as well as executives across the organization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Shared Services Leadership:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Partners with GSP Leaders, process owners, and OSPs to determine maturity of procurement people, processes and controls against target maturity required to deliver GSP&rsquo;s benefits and goals
  </li>
  <li>
   Designs, builds and implements the operating model necessary to realize GSP&rsquo;s target state, including optimizing the current state to free-up high value resources, developing the strategy to reduce OSP footprint, evolving the shared services center to a follow the sun model, and driving transactional work to AI/automation.
  </li>
  <li>
   Responsible for the development, management, optimization and scaling of partner performance management of our OSPs, including budget/forecast management and staffing plans.
  </li>
  <li>
   Ensures quality, velocity and compliance of procurement standard operating procedures including purchase order and invoice processing, expense auditing, and help desk operations, fostering a culture of excellence and innovation within the organization.
  </li>
  <li>
   Provides direct management and oversight of the procurement help desk including the development and optimization of our knowledge base that enables both AI-assisted chat and our ability to get end users in the hands of human experts when they need it.
  </li>
  <li>
   Identifies potential risks, ensuring compliance with company policies, and preventing unauthorized expenditures.
  </li>
  <li>
   Collaborates with GSP International Procurement, Controls &amp; Compliance, International Accounting and Compliance and other business partners to support regulatory compliance reporting and audits as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   People Management:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Provides oversight and local management of ~6 teams comprised of 50+ contingent workers supporting critical business operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Skills, behaviors &amp; competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent interpersonal skills; can effectively interface and collaborate with employees at all levels
  </li>
  <li>
   Adept and resilient within a high-change environment focused on long term opportunities
  </li>
  <li>
   Solution-oriented with a data-led and data-driven approach
  </li>
  <li>
   Proactive, action-oriented self-starter
  </li>
  <li>
   Exhibits high levels of judgment, innovation and creativity; is a critical thinker
  </li>
  <li>
   Effective use of inquiry and advocacy to work through barriers
  </li>
  <li>
   Coupa, Concur, Amazon Business and other P2P systems experience
  </li>
  <li>
   Strong analytical, written and communication skills
  </li>
  <li>
   Excellent documentation and requirements analysis with experience developing and/or presenting business cases
  </li>
  <li>
   Ability to work independently as well as lead and collaborate in cross-functional team environments
  </li>
  <li>
   Proficient in collaboration and productivity systems such as Microsoft Applications, Google Drive, Salesforce, Smartsheet and Slack
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   10-15 years industry expertise with excellent operations and program management skills, including relevant experience leading a global shared services procurement program and managing OSPs
  </li>
  <li>
   Strong knowledge of the procurement industry, supplier operations and source selections
  </li>
  <li>
   Customer-focused with strong communication, coordination, and planning skills
  </li>
  <li>
   Excellent analytical skills and ability to make recommendations to senior leadership based on data
  </li>
  <li>
   Ability to apply judgment to balance policy with achievement of business objectives and user experience
  </li>
  <li>
   Ability to influence and gain alignment with others to change the thinking
  </li>
  <li>
   Experience with procurement technology and tools including e-procurement platforms
  </li>
  <li>
   Availability to directly support and interact with multiple international business units
  </li>
  <li>
   Culturally aware; experience communicating with a global audience
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Marketing or other quantitative discipline
  </li>
  <li>
   Ability to travel up to 30% of the time
  </li>
  <li>
   Experience working in the High-Tech or Financial Services sector preferred
   <br/>
   <br/>
  </li>
 </ul>
 Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
</div>


Piramal Pharma Solutions

<div><p><b>JOB OVERVIEW: </b>Manage the accounts payable function with the Global Business Shared Services Team<br>
</p><p></p><p><b>KEY STAKEHOLDERS: INTERNAL
</b></p><p>Business &amp; Corporate Finance team
</p><p>Internal Audit team
</p><p>Supply Chain team (mainly the procurement organization)
</p><p>Other Shared Service functions
</p><p>Company employees<br>
<br>
</p><p><b>KEY STAKEHOLDERS: EXTERNAL
</b></p><p>Vendor&rsquo;s Accounts Receivable team
</p><p>Bankers
</p><p>Statutory Auditors
</p><p><b>REPORTING STRUCTURE:
</b></p><p>Will report to - Vice President Shared Services<br>
</p><p></p><p><b>QUALIFICATION:
</b></p><p>Accounting Graduate/Post Graduate with Professional Qualifications like CMA or MBA<br>
</p><p></p><p><b>EXPERIENCE:
</b></p><p>1.Relevant post qualification &amp; work-experience of at least 4-7 years mainly in shared services environment, managing large teams.
</p><p>2.In-depth understanding of the payable value stream with relevant experience in management of end to end accounts payable process in SAP environment.
</p><p>3.Proficient in written &amp; spoken English
</p><p>4.Good analytical mind, detail orientation and excellent decision making skills
</p><p>5.Should have the experience of handling functional training for the payables team
</p><p>6.Strong exposure in creating a high performance-driven culture, employee engagement and customer centricity
</p><p>7.Experience of Lean Management principles.<br>
</p><p></p><p><b>KEY ROLES &amp; RESPONSIBILITIES<br>
</b></p><p></p><div><ul><li><b>Functional Responsibilities:
</b></li></ul></div><p>1.Continually assess opportunities to improve the efficiency and effectiveness of the Accounts Payable department and the level of services provided to internal and external clients (vendors).
</p><p>2.Participate as a lead in the development of action plans related to the crucial metrics
</p><p>3.Maintain team&rsquo;s work engagement by providing on-site guidance and timely identification and remediation of training gaps
</p><p>4.With help of team reporting to the position, take ownership in managing below activities
</p><p>5.Suggest and implement various process, system and people control by leveraging the SAP system and functional knowledge.<br>
</p><p></p><p><b>2. MIS and Reporting
</b></p><p>1.Ensure monthly MIS as prescribed by corporate finance
</p><p>2.Timely review of key balance sheet and P&amp;L accounts to ensure that the balances stated are accurate, justified and under control
</p><p>3.Quarterly MIS like P&amp;L schedules and variance, Balance sheet schedules and variance including creditors review, advance review, provisions review , GR/IR review with aim to understand the underlying reasons of variations, define actions to be taken for control and implement the action items
</p><p>4.Provide various reports for monthly, bimonthly and quarterly governance calls
</p><p>5.Ensure right provisioning/accruals, tracking of provision knock-offs and provision reversal<br>
</p><p></p><p><b>3. Vendor Payments Management
</b></p><p>1.Ensure a clean book in terms of open creditors with line wise explanation of open creditor
</p><p>2.Generate payment forecast and work with treasury team/site finance for fund management
</p><p>3.Ensure team performs scheduled and ad-hoc payment runs for all Indian and international sites on a timely basis
</p><p>4.Work with banks on any trouble shooting in terms of DAN, LC , Import payments etc.
</p><p>5.Check cases of duplicate payment, advance knock-off misses etc., debit balance cases at the time of payment.
</p><p>6.Oversee the payment team&rsquo;s communications and interactions with business units/sites to ensure effective and appropriate communication occurs as required.
</p><p>7.Ensure that systems and procedures are in compliance with company policies and applicable regulations.<br>
</p><p></p><p><b>4. Tax Management
</b></p><p>1.Ensure team is trained in tax accounting related to AP (direct and indirect taxes)
</p><p>2.Review accuracy of the GST accounting and TDS deducted by Invoice processing team
</p><p>3.Ensure timely TDS payments and TDS returns filing
</p><p>4.Right and timely submission related to tax audits
</p><p>5.Guide team on 15CA,15CB, W9 for the international vendors
</p><p>6.Provide right answers to tax team/auditors queries
</p><p>7.Consult on withholding tax while setting up the vendor
</p><p>8.Provide complete details to tax auditors and ensure tax audits are closed on time without any observation
</p><p>9.Monitor and review the demand notices raised by tax department, provide necessary explanation/corrections to ensure timely closure of tax demand notices
</p><p>10.Provide timely information to tax officers in case of any query. Ensure that information is readily available</p></div>

Manager / Senior Manager - Accounts Payable

Bunge

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41233</p><div></div><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.
<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.
<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.
<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.
</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager - Customer Service & Settlements

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41893</p><div><div><div><b>
Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
&bull; Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. &bull; Expertise in driving organizational transformation, change management, and stakeholder engagement.<br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div><br>
</div><p>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager- Sales Operations

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