shopper

SpartanNash

<div>As a member of the C&amp;S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family&reg; portfolio of products, to locations in all 50 states.
Our braggingly happy team members &mdash; ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists &mdash; create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company&rsquo;s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
6370 Lake Michigan Dr - Allendale, Michigan 49401 
Position Summary:
This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.
Here&rsquo;s what you&rsquo;ll do:
<ul><li>Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.</li><li>
Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).</li><li>
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction</li><li>
Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.</li><li>
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).</li><li>
Report customer issues, shorts, overages, damages to store management immediately.</li><li>
Research and resolve customer complaints/problems in an appropriate and timely manner.</li><li>
Responsible to provide focused and effective customer service.</li><li>
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.</li><li>
Follow all PPE and Safety Guidelines</li><li>
Follow all Food Safety and Cleaning Expectations</li><li>
Follow Guest Experience Guidelines</li><li>
May be assigned tasks in other departments based on customer experience need</li><li>
Additional responsibilities may be assigned as needed</li></ul>
Here&rsquo;s what you&rsquo;ll need:
<ul><li>High school diploma or GED (preferred)</li><li>
One year of retail or related experience preferred.</li><li>
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.</li><li>
Strong organization and prioritization skills.</li><li>
Ability to make decisions and solve problems.</li><li>
Suggestive Selling/Knowledge of Products</li><li>
Detail Oriented</li><li>
Ability to develop knowledge of products and store layout for efficient picking procedures.</li><li>
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).</li><li>
Ability to work a flexible schedule based on the needs of the department.</li></ul>
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.</div>

Personal Shopper

Nestlé

<div>
 
 Job Purpose:
 
 
 
 The Category &amp; Shopper Activation Manager plays a pivotal role in driving category growth and enhancing shopper engagement through strategic planning and execution of commercial initiatives. This position requires a comprehensive understanding of market dynamics, consumer behavior, and effective budget management to optimize promotional activities and ensure alignment with business objectives.
 
 
 A diversity candidate is preferred.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Integrated Commercial Planning (ICP):
 </li>
 <ul>
 <li>
 Spearhead the Integrated Commercial Planning process, translating the Market Business Strategy (MBS) into actionable plans that outline commercial activities for the upcoming year. This involves collaborating with cross-functional teams to ensure that all initiatives are aligned with the overall business strategy and objectives.
 </li>
 </ul>
 <li>
 Budget Management:
 </li>
 <ul>
 <li>
 Oversee the allocation and management of budgets for category and shopper activation initiatives. This includes forecasting, monitoring expenditures, and ensuring that financial resources are utilized effectively to maximize return on investment (ROI) for promotional activities.
 </li>
 </ul>
 <li>
 Activity Planning &amp; Execution:
 </li>
 <ul>
 <li>
 Develop and implement comprehensive activity plans that drive category growth and enhance shopper engagement. This involves coordinating with marketing and sales teams to ensure timely execution of promotions and campaigns that resonate with consumers.
 </li>
 </ul>
 <li>
 Onus of RDBN: PTS Allocation and BU Alignment:
 </li>
 <ul>
 <li>
 Manage the allocation of Promotional Trade Spend (PTS) and ensure alignment with Business Units (BUs) to maximize the effectiveness of shopper marketing initiatives. This includes analyzing performance metrics and making data-driven decisions to optimize promotional strategies.
 </li>
 </ul>
 <li>
 Quarterly Investment Review (QIR):
 </li>
 <ul>
 <li>
 Conduct Quarterly Investment Reviews to assess the effectiveness of category initiatives. This involves analyzing performance data, identifying gaps, and recommending adjustments to enhance future investments and promotional strategies.
 </li>
 </ul>
 <li>
 Commercial Review Meeting (CRM):
 </li>
 <ul>
 <li>
 Facilitate Commercial Review Meetings to discuss performance insights and strategies for upcoming initiatives. Collaborate with stakeholders to ensure alignment on objectives and actions required to drive category growth.
 </li>
 </ul>
 <li>
 Volume &amp; Promotion Planning:
 </li>
 <ul>
 <li>
 Analyze market trends and shopper insights to forecast volume and develop effective promotion plans. Collaborate with sales teams to ensure promotional activities are aligned with overall sales strategies and objectives.
 </li>
 </ul>
 <li>
 Trade Input Structuring:
 </li>
 <ul>
 <li>
 Structure trade inputs based on insights from retailer buying trends across different channels. This involves identifying key drivers that influence shopper behavior and leveraging this data to optimize promotional strategies.
 </li>
 </ul>
 <li>
 ROI Reviews (Quarterly):
 </li>
 <ul>
 <li>
 Conduct quarterly reviews of return on investment for promotional activities to assess their effectiveness. This includes analyzing sales data and consumer feedback to inform future promotional strategies and ensure continuous improvement.
 </li>
 </ul>
 <li>
 Driving New Product Development (NPD) &amp; Premiumization:
 </li>
 <ul>
 <li>
 Lead initiatives focused on driving new product development and premiumization within the channel. Collaborate with product development teams to ensure alignment with market needs and consumer preferences.
 </li>
 </ul>
 <li>
 Manage PTS Strategy for C&amp;C:
 </li>
 <ul>
 <li>
 Develop and manage the Promotional Trade Spend strategy for the Convenience and Cash &amp; Carry sectors, ensuring that it aligns with overall business objectives and enhances market penetration.
 </li>
 </ul>
 <li>
 Review the Efficacy of Channel Programs:
 </li>
 <ul>
 <li>
 Regularly assess the effectiveness of channel programs to ensure they meet performance targets. Provide insights and recommendations for improvement based on data analysis and market feedback.
 
 </li>
 </ul>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 MBA from a Tier 1 or Tier 2 B School (Mandatory)
 </li>
 <li>
 Atleast 2 years of Core ASM GT experience in a FMCG
 </li>
 <li>
 Atleast 2 years of Trade Marketing Experience in a FMCG
 
 
 </li>
 </ul>
 
 Competencies:
 
 
 
 <ul>
 <li>
 Strategic thinking and problem-solving abilities.
 </li>
 <li>
 Strong project management skills to handle multiple initiatives simultaneously.
 </li>
 <li>
 Ability to adapt to changing market conditions and consumer preferences.
 
 
 </li>
 </ul>
 
 &ldquo;Nestl&eacute; is committed to providing equal opportunities without any discrimination on the grounds of age, color, disability, origin, nationality, religion, race, gender, or sexual orientation. We are an equal opportunity employer, and we value diversity at our company. For any reasonable accommodation in the recruitment process for persons with disabilities, kindly reach out to your recruiter. Reasonable accommodation includes any appropriate modifications to ensure that persons with disabilities are provided an equal platform in the recruitment process.&rdquo;
 
</div>

Category & Shopper Activation Manager

Lowes Foods

Overview: 
You will join a high-energy and fast-paced team that supports Lowes Foods To Go – our online ordering program that guests call “life-changing”. As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, and is capable of having positive and genuine interactions with Lowes Foods guests.
 
Responsibilities: 
1. Pick guests’ orders based on operational guidelines and best practices
 
2. Interact with guests in a genuine, fun, and interactive manner
 
3. Work efficiently and purposefully when picking, staging, and carrying out orders
 
4. Properly greet and review orders with guests
 
5. Effectively and safely handle, bagging, and loading of orders
 
6. Record any variances on guest pick list
 
7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled
 
8. Perform basic maintenance on hardware and software
 
9. Maintain LFTG station including all equipment
 
10. Communicate any service issues with support resources and store management
 
11. Conduct in-store promotion of program
 
12. Periodically assist and/or conduct marketing within the community
 
13. Provide in-store guest service as needed. (bagging, help locating product, cleaning)
 
14. Maintain a professional appearance and attitude at all times
 
15. All other duties assigned by management
 
Qualifications: 
1. Friendly, energetic, genuine, and outgoing personality
 
2. Strong people skills with the ability to communicate clearly, professionally, and concisely
 
3. Ability to work well with others, especially those with differing personalities and viewpoints
 
4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
 
5. Ability to read and understand information and take direction
 
6. Ability to walk, bend, kneel and stand for extended periods of time
 
7. Ability to effectively communicate with, and take direction from supervision
 
8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills
 
9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team
 
#LI-AB2

LFTG Personal Shopper PT

Overview: 
You will join a high-energy and fast-paced team that supports Lowes Foods To Go – our online ordering program that guests call “life-changing”. As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, and is capable of having positive and genuine interactions with Lowes Foods guests.
 
Responsibilities: 
1. Pick guests’ orders based on operational guidelines and best practices
 
2. Interact with guests in a genuine, fun, and interactive manner
 
3. Work efficiently and purposefully when picking, staging, and carrying out orders
 
4. Properly greet and review orders with guests
 
5. Effectively and safely handle, bagging, and loading of orders
 
6. Record any variances on guest pick list
 
7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled
 
8. Perform basic maintenance on hardware and software
 
9. Maintain LFTG station including all equipment
 
10. Communicate any service issues with support resources and store management
 
11. Conduct in-store promotion of program
 
12. Periodically assist and/or conduct marketing within the community
 
13. Provide in-store guest service as needed. (bagging, help locating product, cleaning)
 
14. Maintain a professional appearance and attitude at all times
 
15. All other duties assigned by management
 
Qualifications: 
1. Friendly, energetic, genuine, and outgoing personality
 
2. Strong people skills with the ability to communicate clearly, professionally, and concisely
 
3. Ability to work well with others, especially those with differing personalities and viewpoints
 
4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
 
5. Ability to read and understand information and take direction
 
6. Ability to walk, bend, kneel and stand for extended periods of time
 
7. Ability to effectively communicate with, and take direction from supervision
 
8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills
 
9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team
 
#LI-JF1

Overview: 
You will join a high-energy and fast-paced team that supports Lowes Foods To Go – our online ordering program that guests call “life-changing”. As a Personal Shopper, you will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests so you can understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel and you will get hands-on experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store. The ideal candidate is naturally outgoing and energetic, and is capable of having positive and genuine interactions with Lowes Foods guests.
 
Responsibilities: 
1. Pick guests’ orders based on operational guidelines and best practices
 
2. Interact with guests in a genuine, fun, and interactive manner
 
3. Work efficiently and purposefully when picking, staging, and carrying out orders
 
4. Properly greet and review orders with guests
 
5. Effectively and safely handle, bagging, and loading of orders
 
6. Record any variances on guest pick list
 
7. Maintain appropriate records applicable to position and LFTG and transmit data as scheduled
 
8. Perform basic maintenance on hardware and software
 
9. Maintain LFTG station including all equipment
 
10. Communicate any service issues with support resources and store management
 
11. Conduct in-store promotion of program
 
12. Periodically assist and/or conduct marketing within the community
 
13. Provide in-store guest service as needed. (bagging, help locating product, cleaning)
 
14. Maintain a professional appearance and attitude at all times
 
15. All other duties assigned by management
 
Qualifications: 
1. Friendly, energetic, genuine, and outgoing personality
 
2. Strong people skills with the ability to communicate clearly, professionally, and concisely
 
3. Ability to work well with others, especially those with differing personalities and viewpoints
 
4. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
 
5. Ability to read and understand information and take direction
 
6. Ability to walk, bend, kneel and stand for extended periods of time
 
7. Ability to effectively communicate with, and take direction from supervision
 
8. Ability to work well with (or learn how work well with) computers, handheld Android/iOS devices and Basic Microsoft Office skills
 
9. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of our Guest Service team
 
#LI-KG1

Overview: 
You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
 
We are excited to announce that Lowes Foods Store 286 in Kannapolis, NC will open soon! The store will be packed with all our Guests’ favorite concepts that we can’t wait to share with this community!
 
Responsibilities: 
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
 
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
 
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
 
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
 
5. Continually motivate and educate your team on expectations and best-practices
 
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
 
7. Operate the department according to strict operational standards
 
8. Cultivate an environment focused on safety, efficiency, and service
 
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
 
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
 
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
 
12. Communicate any service issues with Guest Care Center and store management on a daily basis
 
13. Communicate with guests, via phone and email, to ensure guest satisfaction
 
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
 
15. Maintain a professional appearance and attitude at all times
 
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
 
17. All other duties assigned by management
 
Qualifications: 
1. Ability to supervise, train, and develop other people
 
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
 
3. Capable of communicating clearly and concisely
 
4. Strong attention to detail with the ability to multi-task
 
5. Ability to work well with others, especially those with differing personalities and viewpoints
 
6. Ability to read and understand information and take direction
 
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
 
8. Ability and willingness to learn multiple tasks and technical requirements of the job
 
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
 
10. Ability to bend, kneel and stand for extended periods of time
 
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
 
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
 
13. Knowledge of agricultural products and seasonality of offerings during each
 
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
 
#LI-JS1

Lead Personal Shopper

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122 shopper jobs Near Me

Personal Shopper

Category & Shopper Activation Manager

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LFTG Personal Shopper PT

LFTG Personal Shopper PT

LFTG Personal Shopper PT

Lead Personal Shopper