shopping centre manager

Burberry

<div>
 Job description:
 
 
 
 
 Team Manager &ndash; Burberry Riyadh Kingdom Centre Store&nbsp;
 
 
 
 
 Location:
 
 Riyadh, Kingdom Centre&nbsp;
 
 
 Onboarding:
 
 April 2026
 
 
 &nbsp;
 
 
 At
 
 Burberry
 
 , creativity opens spaces. Since 1856, we&rsquo;ve pushed boundaries to create exceptional experiences for our people, customers, and communities. We are seeking a
 
 passionate, dynamic, and experienced Team Manager
 
 to join our new Riyadh store and lead our retail team in delivering the exceptional service our brand is renowned for.
 
 
 &nbsp;
 
 
 
 About the Role:
 
 
 As Team Manager, you will be a key ambassador for Burberry, inspiring your team to deliver outstanding client experiences while driving store performance across all product categories. This role requires a hands-on leader with a proven track record in luxury retail, exceptional relationship-building skills, and a passion for fashion.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Lead, motivate, and develop a high-performing, customer-focused team
 
 </li>
 <li>
 
 Achieve sales targets and KPIs while ensuring the highest service standards
 
 </li>
 <li>
 
 Build and nurture long-term client relationships, enhancing brand loyalty
 
 </li>
 <li>
 
 Act as a brand and product ambassador on the shop floor
 
 </li>
 <li>
 
 Support training and development of team members, ensuring product knowledge and compliance standards are maintained
 
 </li>
 <li>
 
 Monitor market trends, competitor activity, and client feedback to drive business growth
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 Previous experience in luxury retail with demonstrated success in team leadership and sales performance
 
 </li>
 <li>
 
 Strong commercial awareness and experience working towards KPIs
 
 </li>
 <li>
 
 Exceptional client service skills with a deep understanding of luxury customer expectations
 
 </li>
 <li>
 
 Excellent interpersonal, communication, and organizational skills
 
 </li>
 <li>
 
 Genuine passion for fashion and styling with excellent product knowledge
 
 </li>
 <li>
 
 Saudi national candidates only
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Why Join Burberry:
 
 
 <ul>
 <li>
 
 Be part of an iconic, values-driven luxury brand
 
 </li>
 <li>
 
 Work in a creative, inclusive, and dynamic environment
 
 </li>
 <li>
 
 Lead a team in a new store opening in Riyadh
 
 </li>
 <li>
 
 Access to ongoing development opportunities and career growth
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.&nbsp;
 
</div>

Team Manager - Riyadh Kingdom Centre New Store Opening

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175994
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Deputy Sales Manager is responsible for maintaining high service levels and customer satisfaction in sales departments through effective day-to-day management. This role involves promoting the IKEA Concept and working closely with customers to meet their needs, driving sales, and maintaining competitive market awareness. The Deputy Sales Manager leads, inspires, and develops the sales team, optimizes sales and profits, and ensures strategic objectives are met. The role also focuses on people development, empowering team members, and fostering a positive work environment that upholds the IKEA culture and values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Commercial
 
 
 <ul>
 <li>
 Meet the needs of customers by understanding their requirements and developing effective working relationships, establishing trust and confidence.
 </li>
 <li>
 Determine customer requirements and assist them in ordering and advising on new or reserved items.
 </li>
 <li>
 Follow up on quotations to convert them into actual sales.
 </li>
 <li>
 Provide the highest level of customer service and promote sales by spotting opportunities and offering solutions.
 </li>
 <li>
 Suggest sales improvements to the supervisor, identifying slow-moving items and suggesting sales actions.
 </li>
 <li>
 Maintain product displays as per company merchandising methods.
 </li>
 <li>
 Stay aware of local market developments and make market visits to maintain competitive advantage.
 </li>
 <li>
 Keep updated on product range changes and inform the Sales Manager of customer feedback on products.
 
 
 </li>
 </ul>
 Operations
 
 
 <ul>
 <li>
 Lead, inspire, and motivate the sales team to optimize sales and profits.
 </li>
 <li>
 Ensure store maintains 'In Shape as New' standards.
 </li>
 <li>
 Implement store's commercial activities and business plan.
 </li>
 <li>
 Define objectives for continuous evaluation and follow-up.
 </li>
 <li>
 Contribute to the store's commercial team efforts.
 </li>
 <li>
 Develop and implement strategic plans based on business priorities and local market needs.
 </li>
 <li>
 Prepare annual departmental budget and ensure expenses remain within guidelines.
 </li>
 <li>
 Establish annual and monthly sales and profit objectives.
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Develop team members and ensure their training on the IKEA Concept and key guidelines.
 </li>
 <li>
 Empower, support, and coach sales coworkers to enhance performance and growth.
 </li>
 <li>
 Actively develop successors to meet store succession needs.
 </li>
 <li>
 Promote an environment where the IKEA culture and diversity are valued, ensuring the store is a great place to work.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strategic Planning and Analytical Skills
 </li>
 <li>
 Effective Communication Skills
 </li>
 <li>
 Leadership Skills
 </li>
 <li>
 Excellent command of English language, Arabic preferred
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 3-5 years experience in the Home Furnishings business.
 </li>
 <li>
 Minimum 3 years relevant management experience.
 </li>
 <li>
 Proficient in MS Office applications and strategic planning.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Deputy Sales Manager | IKEA | Mall of Arabia

Nextcare

<div>
 
 Job Overview
 
 
 
 The
 
 CareCentre - Assistant Manager
 
 is responsible for supporting the CareCentre - Manager in managing the functions of the CareCentre Department while ensuring that departmental goals, timeline of activities, and compliance measures are met. The incumbent has the responsibility to represent himself/herself as the manager-in-charge for all functional purposes in the absence of the CareCentre - Manager.
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Provides directives along with the CareCentre Manager by providing technical assistance to evaluate complex, high-cost, or escalated claims while ensuring the quality, productivity and service level targets of staff members are met according to operational measures.
 </li>
 <li>
 Monitors and audits daily performance to ensure the best possible customer service.
 </li>
 <li>
 Assists in supervising team outputs as well as individual performance.
 </li>
 <li>
 Assess performance of the team (function) and support in developing skillsets to fulfill task requirements.
 </li>
 <li>
 Provides ongoing support and motivation to the team and encourages their professional growth.
 </li>
 <li>
 Continuously works to identify possible procedure inconsistencies; develops, recommends and implements improvements.
 </li>
 <li>
 Provides support to Medical Claims - Officers to close all escalated claims queries within the agreed turn-around-time.
 </li>
 <li>
 Escalates issues concerning the department and operations to the CareCentre Manager and implement recommended plan of actions.
 </li>
 <li>
 Suggests updates in policies and procedures within the department to be followed by the staff members.
 </li>
 <li>
 Assists in arranging workload distribution and for ensuring adequate staffing/resources daily and on a long-term basis (including hiring process) to ensure optimal customer service.
 </li>
 <li>
 Assists in developing and maintaining accurate MIS system that is applicable on reviewing calls and staff performance for quality and compliance; evaluates statistical reports to monitor trends and identify potential issues that can be managed proactively.
 </li>
 <li>
 Suggests training requirements of staff to ensure productivity and growth.
 </li>
 <li>
 Assists in establishing, training, and overseeing CareCentre management practices, internal controls, technical training, policies &amp; procedures, and process manuals
 </li>
 <li>
 Assists in promoting client relationships and engage in discussions that will help improve internal systems and processes.
 </li>
 <li>
 Operates as a team player and develop strong working relationships to ensure open communication across the board.
 </li>
 <li>
 Assumes complete responsibility of the CareCentre in the absence of the CareCentre Manager by monitoring the department&rsquo;s performance and service levels; ensures smooth and proper execution of tasks and adherence to SOPs and take necessary action to maintain the same.
 </li>
 <li>
 Keeps the CareCentre Manager updated with all reports and relevant information related to workflow and team management, and ensure that all actions taken (on behalf of or in the absence of the CareCentre Manager) are with accordance to operational measures.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background preferred.
 </li>
 <li>
 2+ years experience in a middle management position in a Call Centre environment; Certifications and training in Insurance / Healthcare will be beneficial.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered.
 
 
 
 
 What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 92688 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

Care Centre Assistant Manager

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

Chalhoub Group

<div>
 On behalf of
 
 Zimmermann
 
 , we are hiring for
 
 C
 
 
 lient Advisors
 
 to join team in Kingdom Mall, Riyadh.
 
 
 Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 We are searching for candidates who embody the Zimmermann brand, bringing optimism, creativity and sophistication to everything they do.
 
 
 We are looking for candidates with experience in a luxury retail environment, and who are passionate about creating an elevated and memorable client service experience. We value impeccable attention to detail, strong communication skills and the ability to achieve goals!
 
 
 
 As a Client Advisor, Your Key Responsibilities Include
 
 
 
 <ul>
 <li>
 Providing our clients with a memorable shopping experience
 </li>
 <li>
 Establishing and developing relationships with Zimmermann clients
 </li>
 <li>
 Achieving sales targets and upholding Zimmermann brand standards including store presentation and stock and inventory
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Experience within a client facing role in Luxury Fashion retail
 </li>
 <li>
 Ability to build strong, genuine relationships with clients.
 </li>
 <li>
 Excellent organisation skills and high attention to detail
 </li>
 <li>
 Passion for creating an amazing client experience that exceeds the client's expectations.
 </li>
 <li>
 Enthusiastic team player
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 <ul>
 <li>
 Bespoke development plans and access to strong mentors and industry leaders.
 </li>
 <li>
 Ongoing training and development to grow your career within a luxury fashion brand.
 </li>
 <li>
 Seasonal uniform provided to all team members.
 </li>
 <li>
 Generous employee discount and bonus structure.
 
 
 </li>
 </ul>
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Client Advisor- Zimmermann, Kingdom Mall, Riyadh

<div>
 
 Who we
 
 
 are
 
 
 
 We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
 
 
 To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub, creativity is a team effort! Working as a Store Manager of Faces you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Define, execute and monitor the store action plan to achieve sales targets and KPIs.
 </li>
 <li>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 </li>
 <li>
 Think hybrid by leveraging all type of point of sales online and offline.
 </li>
 <li>
 Team Leadership and Development
 </li>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions
 </li>
 <li>
 Identify, recruit, develop and retain strong talents
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 </li>
 <li>
 Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Experience managing a medium sized team within the retail industry is required
 </li>
 <li>
 Excellent communication skills in English and Arabic, with a proven ability to manage and influence diverse stakeholders.
 </li>
 <li>
 Analytical mindset capable of translating KPIs into actionable business improvements.
 </li>
 <li>
 Skilled in conflict resolution and navigating complex challenges with a solution-oriented approach.
 </li>
 <li>
 Agile professional who thrives under pressure and adapts quickly to changing priorities.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Manager - Faces - Cairo, Egypt

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul>What you'll need to succeed<ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul>For general Fashion Consultant opportunities, please review the careers site for active vacancies
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Tanagra, Marina Mall Abu Dhabi (Emiratisation)

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