shopping centre manager

Lakme Academy Powered by Aptech

Job Title: Centre Manager Location: Moradabad Job Type: Full-time | Permanent Salary: ₹20,000 &ndash; ₹40,000 per month Industry: Beauty &amp; Wellness | Education &amp; Training Schedule: Day ShiftJob Description:Lakm&eacute; Academy powered by Aptech is looking for dynamic and result-oriented Admission Counsellors to be the face of our beauty and wellness training centres. The role involves counselling prospective students, promoting courses, and ensuring smooth admission closures through consistent follow-ups and excellent customer engagement.You will be responsible for driving admissions through effective counselling, front office operations, cold calling, and planning/executing local marketing initiatives. The ideal candidate should have excellent communication skills, a strong sales mindset, and the ability to meet admission targets.Key Responsibilities:<ul><li>Counsel walk-in and telephonic inquiries, and convert them into enrollments.</li><li>Generate leads through cold calling, referrals, and local marketing activities.</li><li>Maintain a strong follow-up system to ensure maximum closures.</li><li>Coordinate with the training team and center head for seamless student onboarding.</li><li>Manage front office activities, maintaining a professional and welcoming environment.</li><li>Ensure accurate and timely maintenance of student data in MIS.</li><li>Plan and execute monthly admission and marketing strategies.</li><li>Ensure compliance with all operational and admission SOPs.</li><li>Submit daily reports and updates to the Centre Head/ASH/BP</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly admission target achievement (conversion ratio of leads to admissions)</li><li>Daily lead follow-up and call conversion rate</li><li>Walk-in generation through outbound efforts</li><li>Enquiry-to-registration conversion time</li><li>Data accuracy and timely MIS reporting</li><li>Participation and ROI from local marketing activities</li></ul>Candidate Profile:<ul><li>Graduate in any discipline (mandatory); a background in sales or education preferred</li><li>Excellent communication in Hindi &amp; English</li><li>Confident, persuasive, and target-driven with a pleasant personality</li><li>Strong interpersonal and analytical skills</li><li>Prior experience in counseling, sales, or front office is an advantage</li><li>Must have consultative capabilities</li></ul>If you&rsquo;re passionate about beauty education and thrive in a target-driven environment, we invite you to join one of India&rsquo;s most recognized beauty training academies.Job Type: PermanentPay: ₹20,000.00 - ₹40,000.00 per monthWork Location: In person

Centre Manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174819
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 The Store Manager is responsible for consistent operational excellence in the store and has full P&amp;L responsibility and ensures Brand compliance for the store He/she creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.
 
 
 
 What You Will Do
 
 
 
 
 SALES
 
 
 
 <ul>
 <li>
 Drive Sales
 </li>
 <li>
 Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
 </li>
 <li>
 Challenges the team to improve performance compared to business and shape of chain using relevant metrics.
 </li>
 <li>
 Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.
 </li>
 <li>
 Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
 </li>
 <li>
 Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
 </li>
 <li>
 Layout and Look
 </li>
 <li>
 Delivers store proportionality and implements events with impact and commercial focus.
 </li>
 <li>
 Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.
 </li>
 <li>
 Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
 </li>
 <li>
 Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.
 </li>
 <li>
 Stock Management
 </li>
 <li>
 Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
 </li>
 <li>
 Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.
 </li>
 <li>
 Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.
 
 
 </li>
 </ul>
 
 SERVICE
 
 
 
 <ul>
 <li>
 Service Standards
 </li>
 <li>
 Actively demonstrates and role models service &ndash; Doing the right thing generating excitement and commitment to Service.
 </li>
 <li>
 Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
 </li>
 <li>
 Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.
 </li>
 <li>
 Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks and talks service at every opportunity.
 </li>
 <li>
 Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
 </li>
 <li>
 Ensure the elements of The Service Pyramid is in place to provide an easy to shop environment and staff are consciously delivering Rhythm and Routine, Basic Services
 </li>
 <li>
 and Delight. (Clean, nice smelling, well maintained, proper music, shopping tools in reach, staff well-presented and engaged on floor, at tills and fitting rooms, etc.)
 </li>
 <li>
 Service Measurements
 </li>
 <li>
 Analyses Mystery Shop and CSI report to identify areas for improvement and implements an action plan.
 </li>
 <li>
 Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
 </li>
 <li>
 Fully exploits the service awards budget by rewarding and recognizing excellent service in store on a regular basis supported by clear communication.
 
 
 </li>
 </ul>
 
 STANDARDS
 
 
 
 <ul>
 <li>
 Compliance
 </li>
 <li>
 Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
 </li>
 <li>
 Provides strong leadership in embedding the weekly rhythm and routine through WWF to ensure all management review and sign off the business compliance documentation on time.
 </li>
 <li>
 Ensures employees are knowledgeable and always updated on SOPs.
 </li>
 <li>
 Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.
 
 
 </li>
 </ul>
 
 HEALTH AND SAFETY
 
 
 
 <ul>
 <li>
 Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
 </li>
 <li>
 Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
 </li>
 <li>
 Cleaning contractors are regularly reviewed to ensure they are delivering to M&amp;S cleaning specifications and escalate risks appropriately.
 
 
 </li>
 </ul>
 
 DUTY MANAGEMENT
 
 
 
 Ensures that all the duty managers are trained and able to carry out the Duty Manager role and manage major incidents competently.
 
 
 WWF is applied to organize the weekly activities across the store.
 
 
 
 PEOPLE
 
 
 
 <ul>
 <li>
 People policies and Process
 </li>
 <li>
 Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
 </li>
 <li>
 Demonstrates an understanding of the HR policies to drive improvement in employee&rsquo;s behaviour &amp; outcome.
 </li>
 <li>
 Develops with HRBP a robust succession plan at all levels within the store that supports the regional succession plan.
 </li>
 <li>
 Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.
 </li>
 <li>
 Voice of Employee
 </li>
 <li>
 Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
 </li>
 <li>
 Reviews and identifies the key learning&rsquo;s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.
 </li>
 <li>
 Performance Development (PDR)
 </li>
 <li>
 Personally, demonstrates all aspects of performance &amp; development management, career, and succession planning.
 </li>
 <li>
 Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
 </li>
 <li>
 Partners with L&amp;D Manager to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
 </li>
 <li>
 Drives a rhythm and routine in recognizing and rewarding success across the store formally and informally.
 
 
 </li>
 </ul>
 
 COSTS
 
 
 
 <ul>
 <li>
 Profitability
 </li>
 <li>
 Deliver an efficient use of FTE in the store which is comparable to peer stores
 </li>
 <li>
 Embeds a weekly rhythm and routine around Bottom Line
 </li>
 <li>
 Tuesday and takes a leadership role to ensure all cost KPIs are probed and a clear action plan generated to improve performance
 </li>
 <li>
 Challenges direct reports to deliver GM and Food shrinkage targets through accurate management of all stock systems and people processes.
 </li>
 <li>
 Cost improvement
 </li>
 <li>
 Creates a robust Cost Improvement action plan for their store and embeds a rhythm and routine which looks for opportunities to drive improvement
 </li>
 <li>
 Actively measures efficiency across the store and compares output against peer group average and proposes action to improve where performance is not in line
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 Ability to demonstrate critical thinking and problem-solving skills as well as good organizational,
 
 
 management, communication and sales skills.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Graduate Degree
 </li>
 <li>
 Retail and Whole sales experience
 </li>
 <li>
 Motivated and can work towards set targets and KPI'S
 </li>
 <li>
 Experience with and passion for premium fashion brands
 </li>
 <li>
 Commercial Acumen
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Minimum 8 years of relevant experience
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National Store Manager | Retail | Marks & Spencer | Bahrain

CHANEL

<div>
 
 CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, the Sales Manager manages a team of versatile Fashion advisers with a strong stylistic sensitivity.
 
 
 
 
 Highly present on the floor, he/she follows his team in the different universes of the boutique to support them on a daily basis in their role as a true ambassador of Style and Brand Image and thus contributes to making CHANEL the ultimate reference in luxury.
 
 
 
 
 Combining strong leadership, a strong team spirit, a passion for Fashion and a strong results orientation and business acumen, the Sales Manager develops the individuals potential, excellence of the customer experience of his/her team and paves the way for success of his/her business activity.
 
 
 
 
 Enthusiastic, pro-active and attentive, he/she works closely with the Client Experience Manager team and the Boutique management and thus promotes collaboration and the successful achievement of results.
 
 
 
 Reporting to the Deputy Boutique Manager, you will contribute to the success of the boutique through ensuring excellent client experience, demonstrating proper planning, follow up and efficient leadership. The Sales Manager develops the potential of each individual team member and paves the way for success of his/her business activity. As a true ambassador of Style and Brand Image, the Sales Manager contributes to making CHANEL the ultimate reference in luxury.
 
 
 
 Your main responsibilities are:
 
 
 
 Managing a team of Fashion Advisors
 
 
 
 <ul>
 <li>
 Ensure the teams proper understanding and deployment of the House's strategy.
 </li>
 <li>
 Coach the team to bring it to a high level of style expertise and client experience.
 </li>
 <li>
 Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
 </li>
 <li>
 Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Deputy Manager on this topic.
 
 
 
 </li>
 </ul>
 Driving the business and managing an activity
 
 
 
 <ul>
 <li>
 In collaboration with Deputy Manager contribute to the development and implementation of the boutique overall business strategy.
 </li>
 <li>
 Oversee the compliance with Boutique procedures and the Boutique Charter.
 </li>
 <li>
 Pro-actively propose suggestions for a better client experience and boutique operational efficiency.
 </li>
 <li>
 Manage and monitor sales of an activity to ensure strong progress towards the goal.
 </li>
 <li>
 Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
 </li>
 <li>
 Perform quantitative analyses to make recommendations related to business and product strategy.
 </li>
 <li>
 Set up action plans aimed at developing business and performance of his activity.
 </li>
 <li>
 Make regular reports to the Boutique Management.
 </li>
 <li>
 Ensure the visibility of the product line in collaboration with Visual Merchandising.
 </li>
 <li>
 Optimize inventory management and follow sell-through and inventory objectives for his category.
 
 
 
 </li>
 </ul>
 Being an ambassador of the brand
 
 
 
 <ul>
 <li>
 With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
 </li>
 <li>
 Always embody the environmental and societal values of the House and acts as an ambassador of the house.
 </li>
 <li>
 Use Chanel Brand Image as a filter in decision making.
 
 
 
 </li>
 </ul>
 
 You are energised by:
 
 
 
 
 <ul>
 <li>
 You are results driven with excellent communication skills and strong leadership capabilities.
 </li>
 <li>
 Your solution-oriented and detail-oriented mindset in addition to your empathetic approach in complex and ever-changing environment.
 </li>
 <li>
 You are driven by developing people and supporting teams to grow and succeed together.
 
 
 
 </li>
 </ul>
 
 You will bring:
 
 
 
 
 <ul>
 <li>
 Natural leadership and strong managerial skills Curiousity and innovative thinking.
 </li>
 <li>
 Comfortable in the field of coaching and formalizing individual action plans for development of his team
 </li>
 <li>
 Exemplarity, accuracy and detail-oriented mindset.
 </li>
 <li>
 Knowledge of fashion, style and current trends.
 </li>
 <li>
 Intercultural openness.
 </li>
 <li>
 Flexibility towards the airport shifts and strong sense of teamwork.
 </li>
 <li>
 Excellent spoken and written English skills are a must.
 
 
 
 </li>
 </ul>
 
 Position based in Dubai Mall
 
</div>

Sales Manager - Dubai Mall Fashion

Sustainable Property

The Mall Manager will be responsible for the full operational, financial, and tenant management performance of the mall. The role requires strong leadership, hands-on supervision, and the ability to maximize occupancy and profitability while maintaining excellent service standards.Key Responsibilities1️ Operations &amp; Facility Management<ul><li>Oversee daily mall operations (security, cleaning, maintenance).</li><li>Conduct regular inspections of common areas and retail units.</li><li>Ensure compliance with safety regulations and local authority requirements.</li><li>Coordinate preventive and corrective maintenance activities.</li><li>Monitor service providers and vendor performance.</li></ul>Leasing &amp; Tenant Management<ul><li>Maintain strong relationships with tenants.</li><li>Follow up on rent collection and outstanding payments.</li><li>Support leasing activities to improve occupancy rates.</li><li>Handle tenant complaints and resolve operational issues within SLA timelines.</li><li>Coordinate move-in / move-out procedures.</li></ul>Financial &amp; Reporting<ul><li>Monitor mall revenue, service charges, and operational costs.</li><li>Prepare monthly performance reports (occupancy, arrears, footfall, maintenance).</li><li>Ensure cost control while maintaining service quality.</li><li>Work closely with finance team for accurate billing and collections.</li></ul>Marketing &amp; Growth<ul><li>Support marketing initiatives to increase footfall.</li><li>Coordinate seasonal promotions and small-scale mall events.</li><li>Identify new income opportunities (kiosks, advertising spaces, unused areas).</li></ul>Compliance &amp; Documentation<ul><li>Ensure all leases are registered (Ejar when applicable).</li><li>Maintain updated tenant documentation and contracts.</li><li>Ensure regulatory compliance and reporting standards.</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Al-Kharj (Required)</li></ul>

Mall Manager

noon

<div>
 
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 As General Manager, you will have full P&amp;L ownership and be responsible for the end-to-end performance of the Dubai Mall Online. This role requires an experienced operator with a deep understanding of eCommerce or fashion marketplace operations, including logistics, fulfilment, last-mile delivery, and commercial execution. You will work closely with Product and Technology teams to define and deliver the overall customer value proposition, ensuring the platform experience meets customer expectations, supports retailer success, and aligns with Dubai Mall&rsquo;s premium positioning.
 
 
 You will lead cross-functional teams to ensure operational excellence, scalable growth, and a seamless customer and retailer experience across the platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Own the full vision, strategy, execution, and P&amp;L for Dubai Mall Online
 </li>
 <li>
 Build and scale a category-defining digital retail platform from the ground up
 </li>
 <li>
 Translate ambition into clear priorities, operating plans, and measurable outcomes
 </li>
 <li>
 Lead all functions end to end, including Product, Engineering, Commercial, Operations, Marketing, and Customer Experience
 </li>
 <li>
 Build a world-class organization, hiring and developing exceptional talent
 </li>
 <li>
 Drive retailer growth by acquiring, onboarding, and enabling brands at scale
 </li>
 <li>
 Design simple, repeatable models that allow hundreds of retailers to operate seamlessly on the platform
 </li>
 <li>
 Create fulfilment and logistics models that enable ultra-fast local delivery, regional scale, and global reach
 </li>
 <li>
 Set a new benchmark for customer experience across discovery, checkout, delivery, and returns
 </li>
 <li>
 Build technology and product experiences that deliver a seamless, premium omni-channel journey
 </li>
 <li>
 Use data and insight to continuously improve performance, efficiency, and customer outcomes
 </li>
 <li>
 Serve as the senior operational leader across noon and Dubai Mall stakeholders, ensuring strong governance, transparency, and execution excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 12-15+ years of experience across ecommerce, digital platforms, consumer technology, retail, or high-growth businesses
 </li>
 <li>
 Or equivalent experience as a top-performing generalist in management consulting
 </li>
 <li>
 Strong commercial acumen with ownership of performance metrics
 </li>
 <li>
 Experience launching or scaling new businesses, platforms, or major initiatives
 </li>
 <li>
 Proven ability to lead large, cross-functional teams in fast-paced environments
 </li>
 <li>
 Exceptional operator able to turn ambiguity into execution
 </li>
 <li>
 Highly analytical, data-driven, and structured in problem solving
 </li>
 <li>
 Strong judgment balancing growth, efficiency, and customer experience
 </li>
 <li>
 Entrepreneurial, hands-on, and comfortable building before everything is defined
 </li>
 <li>
 High ownership mindset with a clear bias for action
 </li>
 <li>
 Resourceful, resilient, and energized by complexity
 </li>
 <li>
 Curious, bold, and motivated by building something from zero and scaling it fast
 </li>
 </ul>
</div>

General Manager, Dubai Mall Online

Landmark Group

<div>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</div>
 <div><div>Max Fashion is a prominent retail brand based in Dubai, is part of the Landmark Group, a renowned retail conglomerate in the Middle East.
</div><div>Launched in 2004 in the UAE, Max caters to both the value conscious and fashion savvy consumers - offering clothing and accessories for women, men and children along with footwear, accessories, toys and home d&eacute;cor.
</div><div>The brand offers an inspiring and shopper friendly experience for its consumers every day. The range of clothing and accessories are designed in-house and marketed to a very widespread demographic across the Middle East and GCC. Max also offers an Omni-Channel proposition for the customers through stores and online shopping platform.
</div><div>Max Fashion is well-regarded for its blend of style, value, and convenience, making it a popular choice for fashion-conscious shoppers in Dubai and beyond. It has also made a strong presence in India and South East Asia. Our team is passionate about empowering creativity and fostering innovation. We believe in nurturing a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives, thereby achieving collective success.
</div><div>With a commitment to Landmark Group values, we are dedicated to making a meaningful impact on our customers, employees, and the community at large.</div></div>

Store Associate_Retail Operations_Almazaa City Center - Max, EGY_Sheraton, Sheraton Al Matar, El Nozha_Max

Chalhoub Group

<div>
 
 Who we
 
 
 are
 
 
 
 We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
 
 
 To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub, creativity is a team effort! Working as a Store Manager of Faces you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Define, execute and monitor the store action plan to achieve sales targets and KPIs.
 </li>
 <li>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 </li>
 <li>
 Think hybrid by leveraging all type of point of sales online and offline.
 </li>
 <li>
 Team Leadership and Development
 </li>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions
 </li>
 <li>
 Identify, recruit, develop and retain strong talents
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 </li>
 <li>
 Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Experience managing a medium sized team within the retail industry is required
 </li>
 <li>
 Excellent communication skills in English and Arabic, with a proven ability to manage and influence diverse stakeholders.
 </li>
 <li>
 Analytical mindset capable of translating KPIs into actionable business improvements.
 </li>
 <li>
 Skilled in conflict resolution and navigating complex challenges with a solution-oriented approach.
 </li>
 <li>
 Agile professional who thrives under pressure and adapts quickly to changing priorities.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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Store Manager - Faces - Cairo, Egypt

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