shopping centre manager

Al-Futtaim

<div>Job Requisition ID: 171519
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customers</h4> 
<ul><li>
Greet and welcome customers upon arrival at the store.</li><li>
Answer customer inquiries and provide guidance on shopping at IKEA.</li><li>
Handle routine customer complaints promptly and courteously.</li><li>
Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.</li><li>
Ensure customers are dealt with professionally to ensure maximum customer satisfaction.</li><li>
Make announcements and page the person visitors have asked to see.</li><li>
Ensure customer bags are stored safely and securely.</li><li>
Ensure shopping tools and catalogues are available for customers.</li><li>
Provide bags and trolleys as appropriate.</li></ul><h4 class="jobSectionHeader"> 
Operational</h4> 
<ul><li>
Adhere to all system procedures as per policy and procedure.</li><li>
Provide Customer Senior with constant suggestions for improvements.</li><li>
Provide customers with catalogues upon request.</li><li>
Understand the role of shopping tools in increasing sales.</li><li>
Communicate with Duty Manager regarding complaints that require management assistance.</li><li>
Review standard operating procedures regularly.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Proficient in dealing with customers and handling inquiries.</li><li>
Strong analytical skills to assess customer feedback and complaints.</li><li>
Effective communication skills with customers and team members.</li><li>
Problem-solving abilities to resolve customer issues efficiently.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School education.</li><li>
Minimum of 2 years of experience in a similar role.</li><li>
Experience as a Customer Service Assistant or Receptionist.</li><li>
Effective communication and customer handling skills.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip; 

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</div>

Shopping Experience Assistant

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Store Manager | Majid Al Futtaim LifeStyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
 </li>
 <li>
 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
 </li>
 <li>
 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
 <li>
 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
 </li>
 <li>
 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
 </li>
 <li>
 A proven record of maximizing business performance
 </li>
 <li>
 Good understanding of main customer segments and helps team to understand them.
 </li>
 <li>
 Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
 </li>
 <li>
 Makes hard decisions, knows when to make a call versus delegating upwards
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager

Unze Trading (Pvt). Ltd.

We&rsquo;re Hiring! &ndash; Mall Manager (LDS Mall, Jhang)<ul><li>Location: LDS Mall, Jhang</li><li>Position: Mall Manager</li></ul>Responsibilities:<ul><li>Oversee mall operations, including security, housekeeping, and maintenance</li><li>Coordinate with retail tenants and ensure compliance with policies</li><li>Drive footfall and customer engagement through events and promotions</li><li>Monitor budgets, revenue streams, and operational expenses</li><li>Ensure a safe, clean, and customer-friendly environment</li><li>Lead and supervise the mall&rsquo;s operational staff</li></ul>Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business Administration or relevant field</li><li>Minimum 5&ndash;7 years of proven experience in mall/retail management</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to handle tenant relations and operational challenges effectively</li></ul>Interested candidates can send their CVs to: ghanwa@unze.co.ukJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Mall Manager - Jhang

Hermès

<div>
 
 ROLE SUMMERY
 
 
 
 <ul>
 <li>
 As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
 </li>
 <li>
 Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and warmly welcome clients, creating a comfortable and inviting environment
 </li>
 <li>
 Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
 </li>
 <li>
 Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
 </li>
 <li>
 Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
 </li>
 <li>
 Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
 </li>
 <li>
 Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
 </li>
 <li>
 Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
 </li>
 <li>
 Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
 </li>
 <li>
 Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
 </li>
 <li>
 Ensure that all service-related guidelines and brand standards are consistently followed
 </li>
 <li>
 Build strong and enduring relationships with clients to encourage repeat visits
 </li>
 <li>
 Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
 </li>
 <li>
 Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
 </li>
 <li>
 Provide the information about the mall, store services and significant cultural events in the city
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Operational Efficiency and Excellence &ndash; traffic and waiting time management
 </li>
 <li>
 Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
 </li>
 <li>
 Seamless waiting experience &ndash; adherence to service-level expectations
 </li>
 <li>
 Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
 </li>
 <li>
 Consistency in maintaining and organizing client-facing areas
 </li>
 <li>
 Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
 </li>
 </ul>
</div>

Customer Experience Executive - Dubai Mall

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
 
 
 This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a
 
 Restaurant Supervisor
 
 for our
 
 Galleria Mall, Abu Dhabi Branch
 
 . This role will perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the restaurant in the absence of the Restaurant General Manager and Assistant Restaurant Manager, ensuring compliance with the company and brand standards in all areas of operation.
 
 
 <ul>
 <li>
 Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant General Manager or Assistant Manager, including supervising the training employees, opening and closing the store, the safekeeping of all cash and takings, ensuring all food preparation is complete, managing employee breaks and shift changes.
 </li>
 <li>
 Excels in performing all Crew Member tasks
 </li>
 <li>
 Maintains fast, accurate service, ensures an excellent customer experience, and ensure that all products are consistent with the brand standards
 </li>
 <li>
 Makes sure that restaurant adheres to company, local municipality and brand standards with regards to cleanliness, organization, food safety and customer accessibility
 </li>
 <li>
 Works as a team player to support other employees in completing their tasks
 </li>
 <li>
 Offers friendly, fast and efficient customer service
 </li>
 <li>
 Carry out any other reasonable task as assigned by the management
 
 
 
 </li>
 </ul>
 
 Preferred Educational Qualifications And Professional Certifications
 
 
 
 <ul>
 <li>
 College Level or Bachelor's degree in Hospitality Management
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 3 years' experience food and beverage industry and reporting in a fast paced and dynamic environment
 
 
 
 </li>
 </ul>
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 
 
 
 Note
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted
</div>

Restaurant Supervisor - Abu Dhabi Galleria Mall

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
<ul><li>Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li>
<li>Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.</li>
<li>Build and maintain guest experience standards in order to build strong loyalty.</li>
<li>Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.</li>
<li>Execute and participate in projects and community events and activities with minimal supervision.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.</li>
<li>Team Management and Support</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.</li>
<li>Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives</li>
<li>Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager</li>
<li>Create and maintain schedule to ensure full coverage of the shop &#64258;oor and maintain grooming standards of the staff</li>
<li>Customer Centricity</li>
<li>Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.</li>
<li>Manage VIP Guests relationships</li>
<li>Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.</li>
<li>Operational Excellence</li>
<li>Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)</li>
<li>Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements</li>
</ul><ul><li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.</li>
</ul>
What you&rsquo;ll need to succeed 
 
<ul><li>Excellent communication and leadership skills</li>
<li>Minimum 3 years&rsquo; experience in the retail industry</li>
<li>Proficient in Arabic and English, both written and spoken</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Supervisor - Tanagra - Olya Towers Riyadh

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Minimum 3 years&rsquo; experience in the retail industry
 </li>
 <li>
 Proficient in Arabic and English, both written and spoken
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

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