shopping centre manager

Retail Jobs UK Limited

Store manager, Retail Manager, fashion, Retail, Welwyn Garden CityStore Manager Welwyn Garden City. Our client is lovely brand that is focused on giving each customer a personal & positive experience in store. Renowned for fashionable womens clothing. Based in the Howard Shopping Centre, £12.98 per hour40 hours per weekThe ideal candidate:<ul><li>Will have managed in the fashion arena</li><li>Proven background of delivering excellent customer service</li><li>Excellent VM skills</li><li>The ability and passion to stretch a team and business to the next level</li><li>Solid working knowledge and delivery of KPIs / managing budgets and GP</li><li>Excellent people management skills</li><li>Great organisational skills</li><li>Highly presented with excellent communication skills</li></ul>The package:Competitive salary

Store Manager Fashion, Welwyn Garden City

<div>
 
 We at Reliance Jio are currently hiring for Jio Centre Manager for Mumbai
 
 
 
 
 
 The eligible candidate should meet the following parameters:
 
 <ol>
 <li>
 10-15 years of experience (majorly in Telecom Industry)
 </li>
 <li>
 Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.
 </li>
 </ol>
 
 
 
 
 
 Major Job Responsibilities:
 
 
 
 1. Responsible to ensure sales and customer acquisition targets
 
 
 2. Optimize cost and productivity of Jio Centre
 
 
 3. Ensure seamless operation and administration of Jio Centre
 
 
 4. Ensure adherence to statutory compliances and commercial controls
 
 
 5. Obtain permissions required for project execution
 
 
 6. Liaison with channel partners to enhance productivity
 
 
 7. Provide action plan for customer retention and feedback
 
 
 8. Manage, coach and motivate team members
 
 
 
 
 
 
 Skills and Competencies:
 
 
 
 1. Managing profit and loss
 
 
 2. Project management skills
 
 
 3. Team management skills
 
 
 4. Problem solving skills
 
 
 5. Influencing and negotiation skills
 
 
 6. Cross functional expertise
 
 
 
</div>

Jio Centre Manager

La Maison Real Estate

Job PurposeThe Shopping Center Operations Manager is responsible for managing the day-to-day operational activities of the shopping center. To ensure smooth unit handovers to tenants, controls the fit-out process, maintains the overall look and feel of the shopping center, and ensures all tenants comply with approved designs, regulations, and operational standards.Key ResponsibilitiesUnit Handover &amp; Tenant Coordination<ul><li>Manage the handover of retail units for tenants in line with approved schedules.</li><li>Ensure units are handed over in the correct condition (shell &amp; core or as agreed).</li><li>Coordinate access for tenants during fit-out and operation phases.</li></ul>Fit-Out Management<ul><li>Coordinate and issue fit-out guidelines for tenants.</li><li>Review and track shop drawings and fit-out submissions.</li><li>Follow up on the fit-out process to ensure work is completed on time.</li><li>Ensure all fit-out work comply with approved designs, safety rules, and shopping center standards.</li></ul>Design, Look &amp; Feel Control<ul><li>Ensure shops maintain the approved look and feel of the shopping center at all times.</li><li>Monitor shop facades, signage, and front displays to meet shopping center design standards.</li><li>Coordinate with tenants to correct any non-compliant designs or finishes.</li></ul>Tenant DocumentationControl Collect, review, and maintain tenant documents such as:<ul><li>Trade licenses</li><li>Insurance certificates</li><li>Fit-out approvals</li><li>Work permits</li><li>Ensure all documents are valid and up to date before allowing operation.</li></ul>Permits &amp; Access Management<ul><li>Manage work permits for fit-out, maintenance, and special work.</li><li>Control tenant moving-in and moving-out processes.</li><li>Coordinate access timing to avoid disruption to shopping center operations.</li></ul>Tenant Operations &amp; SOP Compliance<ul><li>Ensure tenants comply with shopping center operational SOPs.</li><li>Coordinate opening readiness checks before store launch.</li><li>Handle tenant operational issues and coordinate solutions with relevant teams.</li></ul>General Operations Support<ul><li>Handel FM operation including soft &amp; hard services.</li><li>Coordinate with leasing, marketing, security, cleaning, and maintenance teams.</li><li>Conduct regular inspections to ensure operational standards are maintained.</li><li>Support management in improving tenant experience and shopping center performance.</li></ul>Skills &amp; Qualifications<ul><li>Experience in shopping center or retail operations.</li><li>Strong coordination and communication skills.</li><li>Good understanding of fit-out processes and retail design standards.</li><li>Organized, detail-oriented, and able to manage multiple tenants at once.</li><li>Ability to enforce rules while maintaining good tenant relationships.</li></ul>Why Join La Maison?At La Maison we&rsquo;re not just building structures, we&rsquo;re building careers.Join a certified Great Place To Work&reg; and be part of a team that values innovation, precision, and growth.Job Type: Full-time

Shopping Center Operations Manager

AMA Group

Winter & Taylor, Corio is a large spacious workshop with modern facilities and are fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths.Our solid team of 30 work together and support each other to provide the highest quality repairs for our customers. There is plenty of free street parking available and we are in an easy to reach location from the Geelong city centre. Close to V/Line train station and Geelong bus route system. Easy access to Melbourne's Western Suburbs and celebrate our success with monthly lunches.Winter & Taylor is proud to be multicultural and gender respectful to all it's staff and customers. The Opportunity We have an exciting opportunity for Centre Manager to join the team at Winter & Taylor, CorioReporting to the State Operations Manager, you will take ownership of this centre by providing leadership and motivation to your team whilst having a significant impact on the day to day operational running of the site. This permanent full-time role will be provide you with opportunities for growth, stability and security as part of the bigger AMA Group. Role responsibilities Production Workshop Management:oversee production management of the workshop to ensure targets are achieved and vehicles are repaired to their pre-accident condition in accordance with AMA and Work Provider quality expectations.<ul><li>Quality, Quotes, Parts and Vehicle Management:ensure comprehensive and accurate quotes, QA inspections and vehicles are repaired to their pre-accident condition.</li><li>Customer Service and Stakeholder Management:provide exceptional customer service to all clients and work providers through prompt, professional and friendly interactions.</li><li>Profit and Loss, Reporting and Administration:ensure the site is operating profitability. Prepare and review P&Ls, Budgets, Job costings, KPIs, Management Reports by utilising the tools provided to understand site performance.</li><li>Leadership and People Management:oversee staffing on site and ensure staffing levels and processes are in place. Proactively build and maintain positive work provider relationships.</li><li>Work Health and Safety (WHS):ensure that the site remains safe by maintaining the WHS management system, all WHS policies and procedures are followed and safety incidences/near misses are immediately reported and actioned.</li></ul>Does this sound like you?<ul><li>Highly motivated and driven to exceed targets.</li><li>Proven leadership and people management skills</li><li>Previous experience in a similar Automotive Management role advantageous</li></ul>We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.Benefits<ul><li>Reward & recognition</li><li>Career development and training</li><li>Referral bonus for recommending a friend to work with us</li><li>Discounts on parts and tools</li><li>Uniforms</li><li>24/7 professional counselling for Team members and their immediate families</li></ul>We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.

Centre Manager

Al-Futtaim

<div>Job Requisition ID: 174668
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Team Leadership</h4> 
<ul><li>
Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.</li><li>
Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.</li><li>
Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.</li><li>
Ensure the team is properly trained on product knowledge, customer service standards, and store policies.</li></ul><h4 class="jobSectionHeader"> 
Store Operations Management</h4> 
<ul><li>
Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.</li><li>
Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.</li><li>
Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.</li></ul><h4 class="jobSectionHeader"> 
Customer Service Excellence</h4> 
<ul><li>
Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.</li><li>
Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.</li><li>
Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.</li></ul><h4 class="jobSectionHeader"> 
Stock and Inventory Management</h4> 
<ul><li>
Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.</li><li>
Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.</li><li>
Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.</li><li>
Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Standards</h4> 
<ul><li>
Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.</li><li>
Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.</li><li>
Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.</li></ul><h4 class="jobSectionHeader"> 
Sales and Merchandising</h4> 
<ul><li>
Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.</li><li>
Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.</li><li>
Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.</li><li>
Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.</li><li>
Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.</li><li>
A strong commitment to customer service, with the ability to lead by example in customer interactions.</li><li>
Ability to work under pressure, handle challenging situations, and multi-task effectively.</li><li>
Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.</li><li>
Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.</li><li>
Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.</li><li>
Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.</li><li>
Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.</li><li>
Strong communication skills to interact effectively with customers, staff, and management.</li><li>
Ability to work flexibly and effectively under pressure, especially during peak trading periods.</li><li>
Familiarity with Visual Merchandising and its impact on sales and customer engagement.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Duty Manager

<div>Job Requisition ID: 174721
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Shopping Experience Representative is responsible for overseeing the Info desk and ensuring customers receive friendly and professional support. This role demands attention to detail in cash handling and transactional accuracy, as well as a commitment to customer satisfaction through effective handling of inquiries and complaints. The representative plays a key part in maintaining a safe environment for children at Smaland, facilitating various store services, and contributing to the efficient operation of the Returns &amp; Exchange desk.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Interaction</h4> 
<ul><li>
Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.</li><li>
Assist customers promptly at the Returns &amp; Exchange desk, ensuring the policy is perceived as generous and procedures are quick and easy.</li><li>
Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.</li></ul><h4 class="jobSectionHeader"> 
Cash Handling</h4> 
<ul><li>
Follow SOP for cash handling, receiving payments by cash, cheque, credit cards, vouchers, or automatic debits.</li><li>
Compute and record transactions ensuring 100% accuracy for all register transactions.</li><li>
Count and record the float before trading begins and upon close of trading, ensuring accurate cash handling.</li></ul><h4 class="jobSectionHeader"> 
Smaland Supervision</h4> 
<ul><li>
Ensure the Smaland admission policy is explained in a friendly and professional manner.</li><li>
Prioritize children's safety while they are in Smaland, providing a safe environment within the area.</li><li>
Make necessary announcements to parents if there is an issue with their children in the playroom area.</li></ul><h4 class="jobSectionHeader"> 
Administrative Duties</h4> 
<ul><li>
Ensure all system procedures are adhered to as per policy/procedure.</li><li>
Book IKEA services such as Home Delivery, Assembly, and Measurement.</li><li>
Prepare daily/weekly/monthly transaction reports at the Returns &amp; Exchange desk for cash till reconciliation and store performance analysis.</li></ul><h4 class="jobSectionHeader"> 
Returns and Exchange Management</h4> 
<ul><li>
Handle returns and exchanges based on judgment and authority, making exceptions to retain customers when necessary.</li><li>
Report product faults, safety problems, or transportation issues based on information from the Returns &amp; Exchange desk.</li><li>
Brief the Duty Manager on complaints that require management assistance.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent communication and interpersonal skills.</li><li>
Proactive customer service mindset.</li><li>
Problem-solving capabilities.</li><li>
Fluency in English, with Arabic as a preferred skill.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School diploma.</li><li>
Minimum of 2 years experience in a similar customer service role.</li><li>
Fluency in English; proficiency in Arabic is preferred.</li><li>
Strong interpersonal and communication skills.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip; 

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</div>

UAE National Shopping Experience Assistant

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

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