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shopping experience assistant ikea cairo festival city

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 172549
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور:
 
 
 
 يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.
 
 
 
 Overview Of The Role
 
 
 
 The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards
 
 
 
 ما الذي ستقوم به:
 
 
 
 <ul>
 <li>
 استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
 </li>
 <li>
 شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
 </li>
 <li>
 تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
 </li>
 <li>
 التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
 </li>
 <li>
 الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
 </li>
 <li>
 التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
 </li>
 <li>
 التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
 </li>
 <li>
 التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
 </li>
 <li>
 إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
 </li>
 <li>
 الالتزام بجميع إجراءات الطوارئ.
 </li>
 <li>
 الحفاظ على بيئة آمنة للأطفال داخل المنطقة.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
 </li>
 <li>
 Explain Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with agreed activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure the safety of children is the main priority while they are in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Rotate and work at the Information desk to greet customers and address all incoming inquiries.
 </li>
 <li>
 Ensure all system and emergency procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Adhere to all emergency procedures.
 </li>
 <li>
 Maintain a safe environment for children within the area.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
 </li>
 <li>
 مؤهل الإسعافات الأولية.
 </li>
 <li>
 خبرة لا تقل عن سنتين في دور مشابه.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Local qualification in Child Care as per relevant country.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years' experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | Cairo Festival City

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172549
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور:
 
 
 
 يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.
 
 
 
 Overview Of The Role:
 
 
 
 The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards
 
 
 
 ما الذي ستقوم به:
 
 
 
 <ul>
 <li>
 استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
 </li>
 <li>
 شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
 </li>
 <li>
 تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
 </li>
 <li>
 التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
 </li>
 <li>
 الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
 </li>
 <li>
 التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
 </li>
 <li>
 التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
 </li>
 <li>
 التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
 </li>
 <li>
 إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
 </li>
 <li>
 الالتزام بجميع إجراءات الطوارئ.
 </li>
 <li>
 الحفاظ على بيئة آمنة للأطفال داخل المنطقة.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
 </li>
 <li>
 Explain Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with agreed activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure the safety of children is the main priority while they are in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Rotate and work at the Information desk to greet customers and address all incoming inquiries.
 </li>
 <li>
 Ensure all system and emergency procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Adhere to all emergency procedures.
 </li>
 <li>
 Maintain a safe environment for children within the area.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
 </li>
 <li>
 مؤهل الإسعافات الأولية.
 </li>
 <li>
 خبرة لا تقل عن سنتين في دور مشابه.
 
 
 </li>
 </ul>
 
 What You Will Need:
 
 
 
 <ul>
 <li>
 Local qualification in Child Care as per relevant country.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years' experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

<div>
 
 Job Requisition ID:
 
 171519
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customers
 
 
 <ul>
 <li>
 Greet and welcome customers upon arrival at the store.
 </li>
 <li>
 Answer customer inquiries and provide guidance on shopping at IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum customer satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customer bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags and trolleys as appropriate.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Adhere to all system procedures as per policy and procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the role of shopping tools in increasing sales.
 </li>
 <li>
 Communicate with Duty Manager regarding complaints that require management assistance.
 </li>
 <li>
 Review standard operating procedures regularly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in dealing with customers and handling inquiries.
 </li>
 <li>
 Strong analytical skills to assess customer feedback and complaints.
 </li>
 <li>
 Effective communication skills with customers and team members.
 </li>
 <li>
 Problem-solving abilities to resolve customer issues efficiently.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School education.
 </li>
 <li>
 Minimum of 2 years of experience in a similar role.
 </li>
 <li>
 Experience as a Customer Service Assistant or Receptionist.
 </li>
 <li>
 Effective communication and customer handling skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

<div>
 
 Job Requisition ID:
 
 171790
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant is instrumental in enhancing the customer experience for IKEA's online channel by providing professional assistance with customer inquiries, suggestions, and complaints via the IKEA Hotline. Responsibilities include logging feedback into the CRM system, ensuring swift and effective resolutions, and maintaining high standards of communication and brand representation. Collaborating with cross-functional teams to resolve e-commerce issues efficiently is key to success in this role.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Respond promptly and courteously to all e-commerce customer queries via email, chat, social media, or calls, ensuring alignment with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues such as delivery delays, cancellations, refunds, and product issues professionally and efficiently.
 </li>
 <li>
 Handle customer complaints professionally, providing efficient solutions and escalating issues where necessary.
 </li>
 <li>
 Provide clear communication to customers regarding order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback into the CRM system for service improvement purposes.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review, highlighting key findings and areas for improvement.
 
 
 </li>
 </ul>
 Operational Coordination
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to ensure smooth resolution of e-commerce issues.
 </li>
 <li>
 Monitor and update order management systems to track progress on issues and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual (English/Arabic) responses where required for customer communication.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Call Center skills for managing high volumes of customer interactions efficiently.
 </li>
 <li>
 Proficiency in CRM System usage for capturing and resolving customer feedback.
 </li>
 <li>
 Effective communication skills in both English and Arabic to ensure clear understanding in bilingual contexts.
 </li>
 <li>
 Strong problem-solving abilities to address and resolve customer issues swiftly and effectively.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma in Commerce, Marketing, or a related field.
 </li>
 <li>
 A minimum of 2 years experience in a similar role within a customer service or ecommerce environment.
 </li>
 <li>
 Proficiency in CRM systems and call center operations.
 </li>
 <li>
 Strong analytical skills and effective communication, with a proven track record in complaint handling.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

Confidential

<div>
 
 The HR Specialist will support the daily human resources operations and administrative functions. This role ensures compliance with company policies and Egyptian labor law while maintaining accurate HR documentation, managing employee relations, and overseeing administrative processes to keep office operations running smoothly and efficiently.
 
 
 
 
 
 
 Working Hours:
 
 Full-time,
 
 Monday to Friday &ndash; 9:00 AM to 6:00 PM (1-hour break)
 
 ,
 
 on-site
 
 in New Cairo, Festival City.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Human Resources:
 
 <ul>
 <li>
 Maintain and update employee records, personal files, and HR databases in compliance with company policies and labor laws.
 </li>
 <li>
 Track attendance, leaves, and overtime to support payroll processing.
 </li>
 <li>
 Coordinate onboarding and offboarding procedures, ensuring proper documentation and system updates.
 </li>
 <li>
 Assist in employee relations and welfare initiatives, including internal communications and engagement activities.
 </li>
 <li>
 Ensure compliance with internal policies, local labor law, and company standards.
 </li>
 <li>
 Handle confidential information with discretion and professionalism.
 </li>
 </ul>
 
 
 
 
 Administration:
 
 <ul>
 <li>
 Oversee office logistics, including supplies, maintenance, and vendor coordination.
 </li>
 <li>
 Manage correspondence, memos, and document filing for HR and administration.
 </li>
 <li>
 Maintain office asset records, contracts, and service agreements.
 </li>
 <li>
 Provide general administrative support to management and other departments when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in HR operations and administrative work.
 </li>
 <li>
 Good understanding of Egyptian labor laws and HR procedures.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong attention to detail, organization, and time management.
 </li>
 <li>
 Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
 </li>
 <li>
 Ability to handle sensitive information with discretion.
 </li>
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 Ability to work independently with minimal supervision.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Social Insurance enrollment.
 </li>
 <li>
 Annual paid leave and public holidays as per the law.
 </li>
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 Paid sick leave in line with labor regulations.
 </li>
 <li>
 Medical insurance coverage.
 </li>
 <li>
 Professional, multicultural work environment and opportunities for career development.
 </li>
 </ul>
 
 
</div>

Human Resources Specialist

<div>
 
 Job Requisition ID:
 
 169625
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To generate and maximize income through commercializing and Specialty Leasing, contributing to the overall business and specialty leasing revenue.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Drive Revenue Contribution: Actively contribute to achieving the mall's annual revenue targets by supporting the execution of leasing strategies, optimizing space utilization, and generating income through effective retail partnerships and activations.
 </li>
 <li>
 Tenant Mix Management: develop and maintain a well-balanced and strategically curated tenant mix that aligns with market trends, enhances customer experience, and supports the mall&rsquo;s positioning.
 </li>
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 Gap Analysis and Concept Development: Conduct continuous market research and performance reviews to identify gaps in the current retail offering. Lead efforts to attract and secure innovative and in-demand retail concepts through targeted headhunting and engagement with emerging brands and concepts that align with the mall&rsquo;s strategic vision.
 </li>
 <li>
 Effective relationship management with the Clients: Ensure clear and effective communication with clients to fully understand their business requirements and retail objectives. Provide guidance on the mall&rsquo;s operational policies, procedures, and leasing terms to align expectations and maintain compliance with our standards. Communication connections with Retailers in Market
 </li>
 <li>
 Establish and maintain strong communication channels with existing and potential retailers in the market. Build lasting professional relationships to support leasing efforts, stay informed of market trends, and identify partnership opportunities that enhance the overall tenant mix.
 </li>
 <li>
 Forecasting potential revenue: Conduct detailed forecasting of potential revenue within designated zones (e.g., Zone 4), based on space availability, market demand, and upcoming leasing opportunities. Ensure forecasting is aligned with the mall&rsquo;s financial targets and strategic planning.
 </li>
 <li>
 Operational Oversight &amp; Effective Management: Ensure smooth execution and follow-up of all retail leasing activities by maintaining structured processes, timely documentation, and cross-department coordination to support business objectives.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum 2-3 years of Specialty Leasing background, in a similar / mall leasing/ property development background.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing or business.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 <li>
 Good Communication skills
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Specialty Leasing Executive | Real Estate | Asset Management

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