site operations manager

DeFi Technologies LLC

<p>We are seeking an experienced and highly organized Site Manager / Operations Manager to oversee industrial HVAC, mechanical, electrical, and site operations across multiple projects in the UAE.</p><p>This is a senior-level, hands-on leadership role for someone who can independently manage teams, supervise daily operations, optimize workforce productivity, and ensure projects are completed efficiently, professionally, and on schedule with minimal management involvement.</p><p>The ideal candidate is proactive, operationally strong, detail-oriented, and capable of maintaining full visibility over all employees, site activities, materials, timelines, and expenses at all times.</p><p>Experience in the UAE construction / industrial sector is mandatory.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and supervise industrial HVAC, mechanical, electrical, and infrastructure projects from planning through completion.</li><li>Oversee daily site operations, labor teams, technicians, subcontractors, drivers, and suppliers.</li><li>Ensure all employees are utilized efficiently and productive throughout working hours.</li><li>Monitor project timelines closely and ensure all jobs are completed within deadlines.</li><li>Maintain complete operational visibility across all active projects and workforce activities.</li><li>Prepare and submit structured daily operational and project progress reports to management.</li><li>Use project management and task tracking tools such as Asana to organize operations, assign tasks, monitor progress, and maintain accountability.</li><li>Coordinate manpower planning, scheduling, attendance, and task allocation.</li><li>Supervise site safety, execution quality, and compliance with company procedures.</li><li>Optimize petty cash usage, purchasing, and operational spending while maintaining accurate records and cost control.</li><li>Coordinate material sourcing, procurement, deliveries, and inventory requirements.</li><li>Solve operational and site issues proactively without requiring constant executive involvement.</li><li>Ensure proper documentation, reporting, permits, approvals, and internal coordination.</li><li>Maintain discipline, accountability, and high performance standards across teams.</li><li>Support hiring, onboarding, and workforce supervision where required.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 5 years of UAE experience in industrial HVAC, MEP, mechanical, electrical, or infrastructure projects.</li><li>Industrial HVAC systems</li><li>Cooling systems</li><li>Mechanical and plumbing infrastructure</li><li>Heavy electrical systems and site operations</li><li>Proven experience supervising multiple employees and managing site operations independently.</li><li>Strong leadership, organizational, and operational management skills.</li><li>Experience using project management tools such as Asana or similar platforms.</li><li>Ability to manage multiple priorities while maintaining strong attention to detail.</li><li>Strong cost-control mindset and operational efficiency management.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Ability to work independently with minimal supervision.</li><li>English and Hindi fluency is mandatory. Arabic is an advantage.</li><li>UAE Driving License is mandatory.</li><li>Must currently be based in the UAE.</li></ul><p><b>Ideal Candidate Profile</b></p><p>We are specifically looking for someone who:</p><ul><li>Is proactive and takes ownership of responsibilities.</li><li>Maintains strong organization and reporting discipline.</li><li>Can independently manage employees and site operations.</li><li>Understands urgency, deadlines, and operational efficiency.</li><li>Has a strong &ldquo;get things done&rdquo; mindset.</li><li>Thinks practically and solves problems quickly.</li><li>Can reduce operational inefficiencies and improve workforce productivity.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED6,000.00 - AED10,000.00 per month</p><p>Application Question(s):</p><ul><li>The size of teams you have managed</li></ul><p>Language:</p><ul><li>English and Hindi (Required)</li></ul><p>License/Certification:</p><ul><li>UAE drivers license (Required)</li></ul><p>Work Location: In person</p>

Site Operations Project Manager (On-Field)

<div><p><b>Title:</b></p>
LCV EUCOM Turkey: GS Site Manager<p></p><p><b><i>
Belong, Connect, Grow, with KBR!
</i></b></p><p></p><p><b>Program Summary</b></p><p><b>
KBR</b> leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the <b>Logistics Civil Augmentation Program contract</b> (<b>LOGCAP</b>). KBR&rsquo;s enduring mission support of the <b>LOGCAP</b> program dates back to 1992 when we served as the contract&rsquo;s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 10 countries.</p><p></p><p><b>
Job Summary</b></p><p>
As a <b>GS Site Manager</b>, you will independently oversee the daily activities and ensure contract compliance for a large-scale project located on-site. Operating within established policies, procedures, and company-approved systems, your responsibilities will span such actions as project setup, transitional activities, vendor management, and client relations. You will manage subordinate Site Managers and direct both technical and administrative aspects of the project.</p><p></p><p><b>
Roles and Responsibilities
</b></p><ul><li>Independently manage daily operations and contract compliance for a large-sized project in accordance with company policies and procedures.</li><li>
Supervise and direct the efforts of the technical and administrative sides of the project, including staffing, personnel management, and reporting.</li><li>
Oversee transitional activities, vendor management, client relations, project setup, and contract changes.</li><li>
Manage subordinate Site Managers and coordinate efforts across multiple project sites.</li><li>
Collaborate with the Task Order Manager and ensure alignment with project requirements in case of differences.</li><li>
Handle responsibilities such as project setup, subcontracting strategy, shop drawing review, processing contract changes, and maintaining relationships with owners, architects, engineers, and subcontractors.</li><li>
Generate required reports for both owners and in-house purposes.</li></ul><p></p><p><b>
Basic Qualifications </b>(Required Education, Experience, Skills, and Certifications)</p><ul><li>
Must have a Bachelor&rsquo;s Degree at least 8 years of operational management of government-sponsored programs, with a background in construction or facility maintenance. An additional 5 years of related experience may be considered in lieu of a degree.</li><li>
Must have a High School Diploma or equivalent.</li><li>
Prior site-level facilities/operations experience is required.</li><li>
Must have experience managing 200-500 employees in dispersed operations across multiple locations.</li><li>
Must be capable of managing an entire project ranging from $7 to $15 million or bid packages on a larger project.</li><li>
Requires a valid passport with at least 12 months of validity and 6 blank pages.</li></ul><p></p><p><b>
KBR Benefits
</b></p><p>KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&amp;D, R&amp;R, an Employee Support Program and more. We support career advancement through professional training and development.</p><p></p><p><i>
Candidates must meet visa and or work permit requirements for the country of assignment to be considered and eligible for employment.</i></p></div><p></p>

LCV EUCOM Turkey: GS Site Manager

Akaa Tent

<p>We are looking for an experienced Site Engineer Manager to oversee tent, tensile shade, car parking shade, pergola, and steel structure projects across the UAE. The role involves managing site operations, manpower, quality, safety, and project execution from start to handover.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and supervise multiple project sites</li><li>Coordinate with clients, consultants, suppliers, and subcontractors</li><li>Review drawings and ensure work is executed as per specifications</li><li>Monitor project schedules, quality, and safety compliance</li><li>Lead site engineers, supervisors, and installation teams</li><li>Prepare progress reports and attend project meetings</li><li>Resolve site-related technical and operational issues</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's Degree in Civil/Structural Engineering</li><li>7+ years of experience, including UAE/GCC experience</li><li>Background in tents, tensile structures, car parking shades, pergolas, or steel structures</li><li>Strong leadership, communication, and project management skills</li></ul><p><b>Note: Call for interview schedule: +971 50 697 5093</b></p><p>Job Type: Full-time</p><p>Pay: From AED5,000.00 per month</p><p>Work Location: In person</p>

Site Engineer Manager

Phenix Salon Suites

<p><b>Overview</b></p><p>We are an innovative boutique salon suite franchise offering luxurious, spacious salon suites for independent salon professionals. We are currently seeking a highly organized and experienced Site Manager to oversee daily operations at two of our metro Atlanta locations. The successful candidate will travel regularly between the two sites and play a key role in ensuring smooth daily operations, strong tenant relationships, and a clean, professional environment at each location.We are looking for an outstanding candidate who embodies strong leadership qualities and exceptional interpersonal skills. If you have a keen eye for detail and thrive in a collaborative, fast-paced environment, we want to hear from you. A valid driver's license is required for regular travel between locations.</p><p><b>Responsibilities</b></p><p><b>Daily Site Operations</b></p><ul><li>Oversee daily site operations at both locations, including property maintenance and tenant relations, to ensure smooth functioning.</li><li>Conduct site tours for current and potential licensees.</li><li>Operate and manage company platforms used for suite management and licensee communications.</li><li>Order, review, and approve supply purchases.</li><li>Implement local store marketing initiatives.</li><li>Perform a variety of cleaning tasks on a regular basis.</li></ul><p><b>Tenant Relations</b></p><ul><li>Support tenants with needs related to rent, payments, and account status.</li><li>Assist tenants with on-site maintenance needs, including basic troubleshooting before escalating to a vendor.</li><li>Maintain positive, professional relationships with tenants to ensure a high-quality experience and professional community environment.</li><li>Communicate important updates, policies, and facility information clearly and in a timely manner.</li></ul><p><b>Administrative Duties</b></p><ul><li>Complete weekly reporting on tenant rent status for both locations and provide a clear plan of action for any delinquencies.</li><li>Schedule vendors, coordinate maintenance appointments, and ensure on-site projects are completed and reported to upper management.</li><li>Oversee facility upkeep and submit monthly reports detailing maintenance, cleanliness, and operational needs for each location.</li><li>Maintain accurate administrative records, including data entry, filing, and documentation of facility activities.</li></ul><p><b>Skills</b></p><ul><li>Excellent customer service skills, including professional phone etiquette and experience in client relationship management.</li><li>Ability to effectively manage property maintenance operations, with a preference for facilities management expertise.</li><li>Strong administrative skills encompassing data entry, filing, office management, and record-keeping.</li><li>Proficient in conflict management, capable of handling sensitive situations with diplomacy.</li><li>Efficient multitasking abilities in a fast-paced environment while maintaining attention to detail.</li><li>Experience with handyman tasks (not mandatory).</li><li>Willingness to learn and adapt to new challenges.</li><li>Reliable transportation and a valid driver&rsquo;s license, with willingness to travel regularly between two metro Atlanta locations.</li></ul><p>Pay: From $19.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>What are your expectations regarding your hourly pay rate?</li><li>What is your availability for work each week? Please specify the number of hours.</li><li>Are you able to travel regularly between two locations in the metro Atlanta area?</li></ul><p>Work Location: In person</p>

Site Manager – Metro Atlanta (Full-Time)

Clean and Green Services

<p><b>Location:</b> I-9, Islamabad (On-Site)<br/><b>Salary:</b> PKR 40,000 &ndash; 50,000 per month<br/><b>Working Hours:</b> 9:00 AM &ndash; 6:00 PM<br/><b>Off Days:</b> Rotating Weekly Off</p><p>About the Role</p><p>We are seeking a motivated and detail-oriented Assistant Manager Operations to support and oversee daily operational activities, field operations, procurement, inventory management, fleet coordination, and client relationships. The ideal candidate will be responsible for ensuring smooth branch operations and maintaining high service standards.</p><p>Key Responsibilities</p><ul><li>Oversee daily operational and administrative activities.</li><li>Conduct site visits and monitor ongoing projects and field operations.</li><li>Identify operational challenges and implement timely solutions.</li><li>Coordinate with clients to address concerns and ensure service satisfaction.</li><li>Supervise operational teams and monitor staff performance.</li><li>Manage procurement processes and vendor coordination.</li><li>Maintain inventory records and oversee store operations.</li><li>Manage company vehicles, maintenance schedules, and compliance requirements.</li><li>Monitor attendance, overtime records, and workforce productivity.</li><li>Prepare operational reports and updates for management.</li><li>Ensure compliance with company policies, procedures, and safety standards.</li></ul><p>Requirements</p><ul><li>Bachelor's Degree in Business Administration, Management, or a related field.</li><li><b>2&ndash;4 years of experience</b> in Operations, Administration, Field Coordination, or a similar role.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in client coordination and field operations is preferred.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul><p>Benefits</p><ul><li>Competitive salary package.</li><li>Professional growth and career development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Hands-on exposure to operations management and client handling.</li></ul><p><b>Interested candidates are encouraged to apply with their updated CV.</b></p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Operations - onsite

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite </b><b>Hershel &ldquo;Woody&rdquo; Williams VAMC (Huntington, WV)</b></div><br>
<p></p>
Responsibilities:
<div><b>
Personnel Management:</b></div><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul><div><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</div><div></div><div><b><br>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</div><div></div><div><b><br>
Technical Support and Management:</b></div><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul><div><b>
Communication &amp; Interpersonal Skills:</b></div><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset:</b></div><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Mid Atlantic)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Harry S. Truman Memorial</b></div>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
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