social and human services assistant

Chesterfield County

<div><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><p><b>Customer Experience: It's Our Business, It's Our Passion.</b></p><p>
The Chesterfield-Colonial Heights Department of Social Services is hiring a <b>Human Service Assistant </b>for their Benefits team to help individuals and families in Chesterfield County and Colonial Heights by providing administrative and customer service support in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF), Childcare, General Relief and Refugee Cash Assistance.</p><p><b>
What You Do and How You Do it:</b></p><p>
As a <b>Human Services Assistant</b>, you will need to demonstrate excellent organizational, oral/written communication, strong customer service, professional and interpersonal skills necessary to work in a team setting. You will also need to have computer experience with word processing, electronic records, and basic spreadsheets. While working in the Benefits team, you will assist our Benefit Programs Specialist by registering applications in the VaCMS automated system. You&rsquo;ll help our clients by conducting searches, assigning client identification numbers, creating case numbers, or associating applications to existing cases. Part of the <b>Human Services Assistant&rsquo;s </b>tasks include screening applications for expedited services, scheduling intake and ongoing interviews, and ensuring all the necessary documents have been received for the application process. Perform other duties as required.</p><p>
As a <b>Human Services Assistant</b>, you would be responsible for various duties to support the Administration and Finance, Benefits and Family Services Divisions. This position will work within the Benefits Division. The position can be rotated to assist with Benefits teams, Customer Relations and Documents Management Teams to serve both internal and external customers on an as needed basis.</p><p>
Duties also include but are not limited to:</p><ul><li>
Clear communication with internal and external customers</li><li>
Sorting mail; scanning, faxing, and filing documents</li><li>
Working in a call center; providing customer assistance at the front desk</li><li>
Data entry (sometimes confidential and sensitive information)</li><li>
Processing work orders and inventory of supplies</li><li>
Troubleshooting/problem solving issues related to daily operations of the Agency.</li></ul><p><b>
Here's What You Need:</b></p><ul><li>
High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work; or an equivalent combination of training and experience.</li><li>
Skills in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.</li></ul><p><b>
The Ideal Candidate will possess:</b></p><ul><li>
Strong attention to detail, ability to multitask, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.</li><li>
Some college course work in Human Services field preferred.</li><li>
Two years of experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business, or related field.</li><li>
Relevant work experience in local government or public administration support work preferred.</li><li>
Bilingual in English/Spanish candidates are encouraged to apply</li></ul><p>
All full-time agency employees are required to participate on an Emergency Shelter Team, reporting for shelter duty when shelters are activated.</p><p><b>
Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check, and education/degree verification request.</b></p><p><b>
Real Talk</b></p><p>
We'll be honest-you will work hard in this job. There's a lot to keep track of and it will be hectic at times, but having a positive attitude helps you handle it in stride. Much of your job is sitting at a desk using multiple automated systems, managing a high volume of telephone calls, and using problem solving skills. That's not all. You must be comfortable with handling multiple priorities and several interruptions all day. Being a Human Service Assistant isn't for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.</p><p><b>
Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish &amp; ASL).</b></p><p>
Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?</p><p><b>
Visit </b>careers.chesterfield.gov <b>to view instructions and to complete and submit an application.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Shift</b></h2></div>
<div><p>Monday - Friday; 8:30 a.m. - 5:00 p.m.</p></div>
<div><h2 class="jobSectionHeader"><b>Work Location</b></h2></div>
<div><p>Social Services</p></div><br>
</div><p></p><div><div><p><b>Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion</b></p></div></div></div>

Human Services Assistant - Application Registration

Omni strategies

<p><b>Job Title:</b> Remote HR Administrative Assistant &ndash; Social Enterprise:The Community Enrichment and Stop the Violence Initiative</p><p><b>About Us</b></p><p>Our team created the Community Enrichment and Stop the Violence Initiative as a mission-driven social enterprise focused exclusively on using the power of individualized education-opportunity, financial resources, collective community elevation, wealth building, and assigned professional assistance as the solution to stopping the out of control Gun Violence, out of control Crime in our Communities, out of control widespread Mass Poverty, especially childhood poverty and living paycheck to paycheck, and Mass Incarceration, and Education Inequality in our nation. These destructive forces have taken countless lives ranging from our children to our elders; it has taken the hope and prosperity from entire communities and entire generations. As a company, as individuals, we could no longer sit on the sidelines and wait for the next horrific travesty to occur so we created The Community Enrichment and Stop the Violence Initiative using our experience as a government contracting company combined with many private equity firm strategies. Our team has worked on government contracts totaling over 1 billion dollars, through this we have been able to assist with helping over 26,000 individuals build over $500,000,000 in wealth. We have seen the power of building wealth within communities across the country and the positive life-changing results, because of this and our desire to help stop the out of control gun violence and crime in our communities across the country we have created The Community Enrichment and Stop the Violence Initiative to help stop these community destroying elements.</p><p>The Community Enrichment and Stop the Violence Initiative at its core is a National Economic Empowerment and Gun Violence Reduction Movement; we will utilize Community Wealth Building, Community Education-Opportunity, Individualized Inspiration-Transformation, Tailored Professional Assistance, and Collective Community Investment Education as a tool to create positive community change, especially in communities with elevated gun violence, mass poverty and crime. We operate as a business with a social heart: every sale directly supports our impact goals. If you're energized by making a difference, you'll fit right in.</p><p>As we grow, we&rsquo;re looking for a detail-oriented and people-focused Human Resources Administrative Assistant to keep our HR related operations running smoothly and help us build a supportive, inclusive workplace.</p><p><b>Role Overview</b></p><p>The Human Resources Administrative Assistant will provide day-to-day HR and administrative support across the employee/independent contractor lifecycle. You&rsquo;ll be the go-to person for HR queries, onboarding, record-keeping, and HR systems, helping ensure our policies and practices reflect our mission and values. This role will include research duties, admin duties, onboarding duties, and program support duties.</p><p>This is a great role for someone who enjoys organization, process, and supporting people&mdash;and wants their work to contribute to positive social change.</p><p><b>Key Responsibilities</b></p><ul><li>Maintain accurate and up-to-date employee records, files, and HR databases/HRIS</li><li>Support recruitment processes: posting jobs on Indeed and other platforms, screening CVs, scheduling interviews, and communicating with candidates</li><li>Coordinate new starter paperwork and assist with onboarding and orientation</li><li>Track employee attendance, leave, and other time-off requests</li><li>Assist with drafting HR documents, including contracts, letters, and policy updates</li><li>Support payroll preparation by collecting and verifying timesheets and changes (e.g., new hires, leavers, salary changes)</li><li>Respond to basic HR-related inquiries from employees and managers in a timely, professional manner</li><li>Help coordinate training sessions, performance review cycles, and staff engagement activities</li><li>Support Administrative Program Success Activities</li><li>Support HR compliance and audit requirements (e.g., right-to-work checks, certifications, mandatory training)</li><li>Contribute to HR projects that promote well-being, diversity and inclusion, and staff development</li></ul><p><b>What We're Looking For</b></p><p><b>Essential:</b></p><ul><li>Previous experience in an administrative, HR assistant, or office support role</li><li>Strong organizational skills with excellent attention to detail and accuracy</li><li>Good written and verbal communication skills</li><li>Discreet and professional, with the ability to handle confidential information</li><li>Comfortable using MS Office/Google Workspace and HR systems or databases</li><li>Ability to manage multiple tasks, prioritize, and meet deadlines</li><li>Genuine interest in social impact, ethical business, and people-centered work</li></ul><p><b>Nice to Have (Not Required):</b></p><ul><li>Experience in an HR support role (HR Assistant, HR Coordinator, HR Administrator)</li><li>Familiarity with HRIS/HR software and applicant tracking systems</li><li>Basic understanding of HR processes and employment documentation</li><li>Experience working in a nonprofit, charity, or social enterprise environment</li></ul><p><b>What We Offer</b></p><ul><li>Competitive base pay + performance-based bonuses</li><li>Flexible/remote working environment</li><li>Opportunities for professional development and HR training</li><li>Ongoing training, mentorship, and clear paths for career growth</li><li>The chance to see the direct social and environmental impact of your work</li><li>A supportive, values-driven culture where your ideas and contributions matter</li></ul><p>If you don't meet every single requirement but are excited about the role and our mission, we encourage you to apply.</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Professional development assistance</li><li>Referral program</li></ul><p>Work Location: Remote</p>

Remote HR Administrative Assistant–Social Enterprise:The Community Enrichment and Stop the Violence

Burbank Healthcare & Rehabilitation Center

<div><p>We are seeking a Social Services Assistant to join our team! Under the direct supervision of the Social Services Director the primary purpose of your job position is to assist in all aspects of the Social Services department as assigned and in accordance with current and existing Federal, State, and Local standards, as well as our established policies and procedures to ensure that the emotional and social needs of the resident are met and maintained on an individual basis.</p>
<p><b>
We care about your growth!</b> Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.</p><br>
<p><b>
Social Services Assistant Requirements</b></p>
<ul>
<li>Proven work experience as a social worker</li>
<li>Fully vaccinated against COVID-19 including Booster shots</li>
<li>BS degree in social work (BSW) preferred, psychology or sociology preferred, but not a requirement</li>
<li>Working knowledge of social theories and practices</li>
<li>Social perceptiveness and empathy</li>
<li>Ability to build and maintain professional helping relationships</li>
<li>Ability to relate and communicate with diverse population and groups</li>
<li>Resilience along with ability to assess situations</li>
</ul>
<p><b>Primary Social Services Assistant Responsibilities</b></p>
<ul>
<li>Assists in the planning, developing, organizing, implementing, evaluating, and directing of the social services programs of the facility</li>
<li>Meet with administration, medical and nursing staff, and other related departments in planning social services</li>
<li>Develop and maintain a good working rapport with inter-department personnel, other departments within the facility, and outside community health, welfare, and social agencies, to assure that social service programs can be properly maintained to meet the needs of the patient</li>
<li>Assist in the development, administering, and coordinating of department policies and procedures</li>
<li>Assists with the admissions process; assists in the determination of admissions appropriateness, compile assessment information on incoming residents&rsquo; mental and physical condition in addition to financial status, and completes necessary forms</li>
<li>Other duties may be assigned</li>
</ul>
<p><b>PAY SCALE: $20 - $25 / Hour</b></p>
<p>
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.</p>
<p>
#NN</p></div>

Social Services Assistant

Lend-A-Hand Services

<p><b>&lt;Company Overview&gt;</b><br/>Lend-A-Hand Services is dedicated to providing comprehensive Homemaker Personal Care Services to individuals across Columbus, Marysville, Mt Vernon, Newark, Buckeye Lake and Lancaster. Our organization supports adults and children with various waivers, including Level One, I/O, Supported Living, and HCBS waivers, serving those with developmental disabilities, mental health challenges, addiction issues, or hearing impairments. We prioritize culturally sensitive care that respects the choices of individuals and their families.</p><p><b>&lt;Job Overview&gt;</b><br/>We are seeking a motivated and compassionate Intern in Social Work/Human Services to support our team in delivering essential community-based services. This paid internship offers an excellent opportunity for individuals interested in developing their skills in social work, crisis intervention, and behavioral health within a supportive environment. The intern will assist with client engagement, crisis management, and coordination of services aimed at improving the well-being of diverse populations.</p><p><b>&lt;Responsibilities&gt;</b></p><ul><li>Assist in conducting assessments to identify clients' needs related to mental health, addiction, child welfare, or community support.</li><li>Support crisis intervention efforts by providing immediate assistance and de-escalation techniques under supervision.</li><li>Participate in planning and implementing behavioral health and workforce development programs.</li><li>Collaborate with team members to develop individualized service plans that promote client independence and stability.</li><li>Help coordinate services such as Section 8 housing assistance, Medicare support, or childcare resources for clients.</li><li>Engage in mentoring and supportive activities for clients to foster positive socialization and personal growth.</li><li>Document client interactions accurately while maintaining confidentiality and compliance with organizational policies.</li></ul><p><b>&lt;Qualifications&gt;</b></p><ul><li>Currently enrolled in or recent graduate of a degree program in Social Work, Human Services, Psychology, or related field.</li><li>Demonstrated interest or experience in crisis management, addiction counseling, or behavioral health services.</li><li>Familiarity with social service programs such as Section 8 housing, Medicare, or child welfare systems is preferred, but not needed.</li><li>Strong communication skills with the ability to provide empathetic support and active listening.</li><li>Ability to handle sensitive situations with professionalism and discretion.</li><li>Experience in supervising or mentoring others is a plus but not required.</li><li>Knowledge of motivational interviewing techniques and crisis intervention strategies is desirable. This internship provides valuable hands-on experience within a dynamic social services environment dedicated to making a meaningful difference in the lives of individuals and families we serve.</li></ul><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

Intern- Social work/ human services

Amani Care Services

<div><div><div><b>Job Title: Social Service Assistant Manager</b><br>
</div><div><b>Company:</b> Amanicare Services, Inc.<br>
<b>Location:</b> 31 Trail Drive, Mankato, MN 56001<br>
</div><div><b>Position Overview</b><br>
</div><div>Amanicare Services, Inc. is seeking a dedicated and organized <b>Social Service Assistant Manager</b> to support daily operations and ensure high-quality care for clients. This role involves both administrative responsibilities and direct support in service delivery.<br>
</div><div><b>Key Responsibilities</b><br>
</div> <ul><li>Schedule appointments and assist the manager on duty</li>
<li> Organize staffing and participate in &ldquo;on-call&rdquo; rotation</li>
<li> Manage clients&rsquo; funds responsibly</li>
<li> Monitor documentation and charting for accuracy and compliance</li>
<li> Assist in medication monitoring and delivery</li>
<li> Train newly hired staff</li>
<li> Perform various administrative duties as needed</li>
</ul><div><b>Qualifications</b><br>
</div> <ul><li>Bachelor&rsquo;s degree or higher required</li>
<li> Strong organizational and communication skills</li>
<li> Ability to manage multiple responsibilities effectively</li>
<li> Experience in social services or healthcare settings preferred</li>
</ul><div><b>How to Apply</b><br>
</div><div>Please mail your resume to:<br>
<b>Sarah Kerich</b><br>
31 Trail Dr.<br>
Mankato, MN 56001<br>
</div><div><b>Join Amanicare Services, Inc. and make a meaningful impact in the lives of those we serve.</b></div></div></div>

Social Service Assistant Manager

State of Illinois

<div><div><b>Job Requisition ID: </b>54841</div><div><b>
Opening Date:</b> 04/13/2026
</div><div><b>Closing Date:</b> 04/24/2026<br>
<b>Agency: </b>Department of Human Services<br>
<b>Class Title:</b> SOCIAL SERVICES CAREER TRAINEE - 41320<br>
<b>Skill Option: </b>None<br>
<b>Bilingual Option: </b>None<br>
<b>Salary:</b> Anticipated Salary: (Effective 7/1/26) $4,747-$6,446 per month ($56,964-$77,352 per year)<br>
<b>Job Type:</b> Salaried<br>
<b>Category:</b> Full Time<br>
<b>County:</b> Winnebago<br>
<b>Number of Vacancies:</b> 66<br>
<b>Bargaining Unit Code: </b>RC062 Technical Employees, AFSCME<br>
<b>Merit Comp Code:</b></div><div><br>
</div><div><b>This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.</b></div><div></div><div><br>
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.</div><div></div><div><b><br>
All applicants who want to be considered for this position </b><b>MUST</b><b> apply electronically through the </b><b>illinois.jobs2web.com</b><b> website. State of Illinois employees should click the link near the top left to apply through the </b><b>SuccessFactors</b><b> employee career portal.</b></div><div><br>
</div><div><b>Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.</b></div><div></div><h1 class="jobSectionHeader"><b><br>
Why Work for Illinois?</b></h1><div></div><div><br>
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you&rsquo;re helping to improve schools, protect our natural resources, or support families in need, you&rsquo;re part of something bigger&mdash;something that touches the lives of every person who calls Illinois home.</div><div></div><div><br>
No matter what state career you&rsquo;re looking for, we offer jobs that fit your life and your schedule&mdash;flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.</div><div><div><div><h2 class="jobSectionHeader"><b>
Position Overview</b></h2></div><div><p>
The Division of Family &amp; Community Services is seeking to hire an energetic and detail-oriented Social Services Career Trainee to receive on the job training for a period of six to twelve months in receiving and assisting customers seeking public assistance services available through Department of Human Services (DHS) programs in the Winnebago Office. This position will develop the knowledge, understanding and practical skills needed to manage a public assistance caseload such as Temporary Assistance to Needy Families (TANF) including earned income cases, Medical Assistance No Grant (MANG) including Spenddown cases, Aid to the Aged, Blind and Disabled (AABD), Group Care, Supplemental Nutrition Assistance Program (SNAP) or other such cases. This position also informs clients of the changes in the State&rsquo;s Welfare Programs, work incentive programs, child support services and encourages client participation in these programs; receives training in managing earned income cases and in determining continued eligibility for TANF; evaluates requests and identifies special needs of client for referral to appropriate services; and receives training in records and updating case status changes, such as change in address, unit composition and number, budget computation, SNAP and medical eligibility. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><div><ul><li>
Receives on the job training for a period of six (6) to twelve (12) months to develop the knowledge, understanding and practical skills needed to manage a public assistance caseload such as Temporary Assistance to Needy Families (TANF) including earned income cases, Medical Assistance No Grant (MANG) including Spenddown cases, Aid to the Aged, Blind and Disabled (AABD), Group Care, Supplemental Nutrition Assistance Program (SNAP) or other such cases.</li><li>
Informs clients of the changes in the State&rsquo;s Welfare Programs, work incentive programs, child support services and encourages client participation in these programs.</li><li>
Receives training in managing earned income cases and in determining continued eligibility for TANF.</li><li>
Evaluates requests and identifies special needs of client for referral to appropriate services.
</li><li>Receives training in records and updating case status changes, such as change in address, unit composition and number, budget computation, SNAP and medical eligibility.
</li><li>Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><ul><li>
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in social science or a related field of the social sciences.
</li></ul></div></div></div><div><b>Work Hours: </b>Mon-Fri, 8:30am - 5:00pm</div><div><b>
Headquarter Location: </b>171 Executive Pkwy, Rockford, Illinois, 61107</div><div>
Division of Family &amp; Community Services</div><div>
Region 2</div><div>
Case Management
</div><div>Winnebago Office/Winnebago County</div><div><b>
Work County: </b>Winnebago</div><div><b>
Agency Contact: </b>DHS.HiringUnit@illinois.gov</div><div><b>
Posting Group: </b>Social Services</div><div></div><div><b><br>
About the Agency:</b></div><div>
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.</div><div></div><div><br>
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:</div><ul><li>
A Pension Program</li><li>
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance</li><li>
3 Paid Personal Business Days annually</li><li>
12 Paid Sick Days annually (Sick days carry over from year to year)</li><li>
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
</li><li><ul><li>Personal, Sick, &amp; Vacation rates modified for 12-hour &amp; part-time work schedules (as applicable)</li></ul></li><li>
13 Paid Holidays annually, 14 on even numbered years</li><li>
Flexible Work Schedules (when available dependent upon position)</li><li>
12 Weeks Paid Parental Leave</li><li>
Deferred Compensation Program - A supplemental retirement plan</li><li>
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)</li><li>
Federal Public Service Loan Forgiveness Program eligibility</li><li>
GI Bill&reg; Training/Apprenticeship Benefits eligibility for qualifying Veterans</li><li>
5% Salary Differential for Bilingual Positions</li><li>
Commuter Savings Program (Chicago only)</li></ul><div>
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html</div><div></div><div><b><br>
APPLICATION INSTRUCTIONS</b></div><div>
Use the &ldquo;Apply&rdquo; button at the top right or bottom right of this posting to begin the application process.</div><div>
If you are not already signed in, you will be prompted to do so.</div><div>
State employees should sign in to the career portal for State of Illinois employees &ndash; a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.</div><div>
Non-State employees should log in on the using the &ldquo;View Profile&rdquo; link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.</div><div>
If you have questions about how to apply, please see the following resources:</div><div>
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid</div><div>
Non-State employees: on Illinois.jobs2web.com &ndash; click &ldquo;Application Procedures&rdquo; in the footer of every page of the website.</div><div>
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.</div><div></div><div><br>
The main form of communication will be through email. Please check your &ldquo;junk mail&rdquo;, &ldquo;spam&rdquo;, or &ldquo;other&rdquo; folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:</div><ul><li>
donotreply@SIL-P1.ns2cloud.com</li><li>
systems@SIL-P1.ns2cloud.com</li></ul></div>

SOCIAL SERVICES CAREER TRAINEE

August Healthcare

<div><p><b>Purpose of Your Job Position</b></p>
<p>
The Social Service Assistant will work with residents in the nursing home by identifying their psychosocial, mental and emotional needs along with providing, developing, and/or aiding in the access of services to meet those needs. Services will be provided in accordance with the National Association of Social Workers (NASW) Code of Ethics along with strict adherence to government regulations. The nursing home social worker is responsible for fostering a climate, policies and routines that enable residents to maximize their individuality, independence and dignity in accordance with the Federal Regulations, the requirements of this State, and policies and goals of the facility. This climate shall provide residents with the highest practical level of physical, mental and psychosocial well-being and quality of life.</p>
<p><b>
Delegation of Authority</b></p>
<p>
As Social Service Assistant you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.</p>
<p><b>
Job Function</b></p>
<p>
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.</p>
<p><b>
Primary Duties and Responsibilities</b></p>
<p>
In fulfilling the primary duties and responsibilities, the nursing home Social Service Assistant shall exercise professional judgment in carrying out a variety of activities that maximize the well-being and quality of life of residents. The following is a listing of those duties in accordance with current professional Social Work practice standards.</p>
<p><b>
Administrative</b></p>
<p>
1. Review facility policies and procedures as part of the facility&rsquo;s interdisciplinary team to assure compliance with state and federal regulations. Keep informed of current federal and state regulations, as well as professional standards, and make recommendations on changes in policies and procedures to the Social Services Director (&ldquo;Director&rdquo;) or Administrator.</p>
<p>
2. Develop, maintain and utilize a listing of current community resources that are useful to residents and their families/significant others/responsible parties.</p>
<p>
3. Must adhere to all HIPAA requirements.</p>
<p>
4. Understand and meet all government requirements for Social Service documentation.</p>
<p>
5. Document progress in meeting the psychosocial needs of residents.</p>
<p>
6. Maintain a quality working relationship with the medical profession and other health related facilities and organizations.</p>
<p>
7. Assist in implementing appropriate plans of action to correct identified deficiencies.</p>
<p>
8. Participate in facility surveys (inspections) made by authorized government agencies, as necessary or as may be directed.</p>
<p>
9. Meet with administration, medical and nursing staff, as well as other related departments in planning Social Services interventions.</p>
<p>
10. In the absence of the Director, assume the authority, responsibility, and accountability of directing the Social Service Department.</p>
<p><b>
Advocacy/Resident Rights</b></p>
<p>
1. Work with the interdisciplinary team and administration to promote and protect resident rights and the psychological well-being of each resident. Prevent and address resident abuse as mandated by law and professional licensure.</p>
<p>
2. Identify community changes and opportunities such as legislation, regulations and programs that affect nursing home residents.</p>
<p>
3. Provide information to residents/families/responsible party as to Medicare and Medicaid, and other financial assistance programs available to the resident.</p>
<p>
4. Ensure that all residents upon admission have an accurate Preadmission Screening and Resident Review (PASRR) and that the record is updated and maintained as needed with change in resident condition.</p>
<p>
5. Communicate and coordinate assistance with Medicaid applications as needed.</p>
<p>
6. Ensure that all new residents/family/responsible party on admission have been given resident rights.</p>
<p>
7. Issue and ensure proper notice is given and procedure is followed including time frames, for Notices of Medicare Non Coverage, Skilled Nursing Facility Advanced Beneficiary Notice and Transfer and Discharge Notices.</p>
<p>
8. Review complaints and grievances made by the resident and make a written or oral report to the Director and Administrator indicating what action(s) were taken to resolve the complaint or grievance. Follow facility&rsquo;s established procedures.</p>
<p>
9. Review with the resident/responsible party the resident&rsquo;s advanced directives/code status on admission, quarterly, and with changes in condition.</p>
<p>
10. Educate the resident and responsible party regarding rights related to advanced directives. Assist the resident/responsible party and coordinate with nursing and the Attending Physician the resident/responsible party regarding the resident&rsquo;s wishes and expectation for advanced directives/code status.</p>
<p>
11. Assist the resident in completing Health Care Proxies, Durable Power of Attorney, and Living Wills.</p>
<p>
12. Utilize the state designated orders for life sustaining treatment, i.e. DMOST, POLST, MOLST, and facility forms as directed by the Administrator and Medical Director.</p>
<p>
13. Educate the resident/responsible party and the interdisciplinary care team on resident&rsquo;s bed hold rights in accordance with the regulations specific to Federal and State guidelines.</p>
<p>
14. Coordinate resident room changes including documentation in the resident&rsquo;s medical record that the resident and responsible party if applicable were notified of the room change and accepting of the room change, the reason for the room change and documentation that the resident&rsquo;s roommate was also notified of receiving a new roommate.</p>
<p>
15. Assess and provide support for adjustment to a new room and/or new roommate.</p>
<p><b>
Clinical Assessment and Care Planning</b></p>
<p>
1. Complete a social history, complete relevant sections of the Resident Assessment Instrument, MDS, and CAA Summary, and Social Services evaluations for all residents.</p>
<p>
2. Communicate any significant changes in a resident&rsquo;s condition based on MDS assessments, observation, documentation, and critical thinking.</p>
<p>
3. Complete psychosocial assessment for each resident that identifies social, emotional, and psychological needs.</p>
<p>
4. Participate in the development of a written, interdisciplinary plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate interventions.</p>
<p>
5. Ensure that all Social Services personnel are aware of the Care Plan and that Care Plans are used in providing daily Social Services to the resident.</p>
<p>
6. Ensure that all charted progress notes are informative and descriptive of the services provided and of the resident&rsquo;s response to the service.</p>
<p>
7. Review nurses&rsquo; notes to determine if the Care Plan is being followed. Report problem areas to the Director of Nursing Services.</p>
<p>
8. Coordinate with the resident/responsible party and interdisciplinary team regarding referrals for Hospice/Palliative Care.</p>
<p>
9. Review the clinical dashboard daily for due and outstanding User Defined Assessments (UDAs), Care Plan reviews, draft notes, and high-risk progress notes.</p>
<p><b>
Clinical
</b></p><p><b>Therapeutic and Behavioral Interventions</b></p>
<p>
1. Ensure or provide therapeutic interventions to assist residents in coping with their transition and adjustment to a long- term care facility, including their social, emotional, psychological needs and are Care Planned appropriately.</p>
<p>
2. Ensure or provide support and education to residents/family members/significant others/responsible party to assist in their understanding of placement and facility issues in addition to referring them to the appropriate Social Service Agencies when the facility does not provide the needed services.</p>
<p>
3. Provide support groups for residents/family members/significant others/responsible party as appropriate to their needs,</p>
<p>
i.e. dementia, substance abuse, grief and loss, etc.</p>
<p>
4. Provide clinical interventions to address catastrophic events that occur during the resident&rsquo;s stay in the facility.</p>
<p>
5. Coordinate referrals for mental health services for the residents while in the nursing home in accordance with the mental health resources available at the facility, i.e. in house psychiatry, psychology, clinical social work, outpatient psychiatry, telemedicine services.</p>
<p>
6. Review mental health consults for recommendations related to behavioral interventions and update the resident&rsquo;s Care Plan appropriately.</p>
<p>
7. Update the resident&rsquo;s Care Plan for changes in psychotropic medications per MD orders.</p>
<p>
8. Communicate appropriately and timely with the responsible clinician and follow the facility protocol for monitoring self-harm in response to residents with suicidal ideation, for example thoughts that the resident would be better off dead or hurting themselves in some way.</p>
<p>
9. Communicate appropriately and timely with the responsible clinician and follow the facility protocol for monitoring homicidal ideation.</p>
<p><b>
Clinical
</b></p><p><b>Discharge Planning</b></p>
<p>
1. Maintain written and verbal communication on resident discharges to the community with the Interdisciplinary Team.</p>
<p>
2. Coordinate the resident discharge planning process and make referrals for appropriate home care services prior to the resident&rsquo;s return to the community, i.e. Home Health Care Agency, Area on Aging, community Social Services Agencies, etc.</p>
<p>
3. Complete and audit the status of Section Q referrals and referrals to the Local Contact Agency.</p>
<p>
4. Make referrals for durable medical equipment for the resident&rsquo;s needs in the community, i.e. hospital bed, oxygen, wheel chair, shower chair, rolling walker, etc.</p>
<p>
5. Coordinate referrals for outpatient services including outpatient rehabilitation, mental health follow up, primary care physician appointments and other consults that are assessed as needed by the Attending Physician and Interdisciplinary Team, i.e. cardiology, pulmonology, dialysis, wound care, etc.</p>
<p>
6. Ensure that Transition of Care Booklets are completed timely, and are provided to the resident/family/responsible party/healthcare coach as well as PCP and community agencies as indicated and as approved by the resident/ responsible party.</p>
<p>
7. Provide telephone follow up contact with the discharged resident and/or responsible party within 24-72 hours post discharge.</p>
<p>
8. Maintain accurate record of the discharge follow up call.</p>
<p>
9. Communicate with the Interdisciplinary Team and the Home Health Care Agency as needed regarding any needs that were discussed by the resident/responsible party during the post discharge follow-up call.</p>
<p><b>
Clinical
</b></p><p><b>Therapeutic Leave of Absence</b></p>
<p>
1. Communicate with the resident, the family/responsible party and interdisciplinary team regarding requests for therapeutic leaves of absence (LOA).</p>
<p>
2. Assist in ordering necessary equipment for LOA, i.e. portable oxygen.</p>
<p>
3. Coordinate the assessment for caregiver training needs for the LOA.</p>
<p>
4. Document in the resident&rsquo;s medical record the purpose of the LOA, the location, the length of time, and method of transportation.</p>
<p>
5. Assist in planning for transportation needs for the LOA.</p>
<p>
6. Communicate with the Interdisciplinary Team and resident/responsible party regarding allotted days for the therapeutic leave of absence in accordance with state and federal guidelines.</p>
<p><b>
Education</b></p>
<p>
1. Educate the staff regarding the psychosocial needs of the residents and their families/significant others/responsible party regarding the needs of aging and disability.</p>
<p>
2. Educate staff regarding cultural diversity and each staff member&rsquo;s importance when caring for residents.</p>
<p>
3. Educate staff regarding resident rights and how to recognize and prevent abuse, neglect and maltreatment.</p>
<p>
4. Educate residents and families/significant others/responsible party regarding their rights and responsibilities, effective problem solving and the extent of community, health and Social Services that are available to them, including those necessary for effective discharge planning.</p>
<p>
5. Supervise students assigned to Social Services in accordance with the respective school guidelines and monitor and document the progress of their work.</p>
<p><b>
Committee Functions</b></p>
<ul><li>Serves on, prepares for, participates in, and attends various committees of the facility including Daily clinical meeting, daily case management, resident care conference, weekly utilization review, weekly risk management, and monthly Quality Assurance.</li></ul>
<ul><li>Participate and schedule Rapid Recovery Meetings.</li></ul>
<ul><li>Evaluate and implement recommendations from established committees as they may pertain to Social Services.</li></ul>
<ul><li>Participate in resident or group council meetings, as requested, and provide support services to such council.</li></ul>
<p><b>
Personnel Functions</b></p>
<ul><li>Maintain an excellent working relationship with other department supervisors and coordinate Social Services to assure that daily Social Services can be performed without interruption.</li></ul>
<ul><li>Make daily rounds to assure that social services personnel are performing required duties, and to assure that appropriate Social Service procedures are being rendered to meet the needs of the facility and the residents. Report problem areas to the Director and/or Nursing Home Administrator.</li></ul>
<ul><li>Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility&rsquo;s policies and procedures governing accidents and incidents.</li></ul>
<ul><li>Complete ambassador rounds and check list daily as directed by the Administrator.</li></ul>
<ul><li>Participate in concierge program for greeting new residents as scheduled by the Administrator.</li></ul>
<ul><li>Participate in the Manager on Duty Program.</li></ul>
<p><b>
Staff Development</b></p>
<ul><li>Attend and participate in Continuing Educational programs designed to keep you abreast of changes in your profession, as well as to maintain your license on a current status.</li></ul>
<ul><li>Ensure that all Social Services personnel attend and participate in annual facility in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.).</li></ul>
<p><b>
Safety and Sanitation</b></p>
<ul><li>Assist in developing safety standards for the Social Services Department.</li></ul>
<ul><li>Ensure that the Social Services Department&rsquo;s policy and procedure manual identifies safety precautions and equipment to use when performing tasks that may result in bodily injury.</li></ul>
<ul><li>Monitor Social Services personnel to assure that they are following established safety regulations in the use of equipment and supplies.</li></ul>
<ul><li>Ensure that Social Service work areas are maintained in a clean and sanitary manner.</li></ul>
<ul><li>Ensure that all Social Services personnel follow established departmental policies and procedures, including appropriate dress codes.</li></ul>
<ul><li>Ensure that Social Services personnel participate in and conduct all fire safety and disaster preparedness drills in a safe and professional manner.</li></ul>
<ul><li>Assist in the development, implementation, and revising of written aseptic and isolation techniques.</li></ul>
<ul><li>Ensure that Social Services personnel follow established infection control procedures when isolation precautions become necessary.</li></ul>
<ul><li>Develop, implement, and maintain a procedure for reporting hazardous conditions or equipment.</li></ul>
<p><b>
Equipment and Supply Functions</b></p>
<ul><li>Develop and implement procedures that ensure Social Service supplies are used in an efficient manner to avoid waste.</li></ul>
<ul><li>Ensure that MSDSs are on file for hazardous chemicals used in the Social Services department.</li></ul>
<p>
Miscellaneous</p>
<ul><li>Be prepared to handle emergencies as they come up (i.e., rescheduling work assignments and work schedules, etc.).</li></ul>
<p><b>
Working Conditions</b></p>
<ul><li>Works in office areas as well as throughout the facility.</li></ul>
<ul><li>Is involved with residents, personnel, visitors, government agencies or personnel, etc., under all conditions and circumstances.</li></ul>
<ul><li>Communicates with the medical staff, nursing service, and other department directors.</li></ul>
<ul><li>Maintains a liaison with other department supervisors to adequately plan for Social Services activities.</li></ul>
<p><b>
Education</b></p>
<ul><li>A minimum of a high school diploma.</li></ul>
<p><b>
Experience</b></p>
<ul><li>Prior work with elders in a community or long-term care setting is preferred.</li></ul>
<ul><li>The nursing home Social Service Assistant must have skills in communication, assessment and social work methods and techniques. The Social Service Assistant should be able to work effectively with a variety of disciplines in an individual and team setting and should have a working understanding of social systems along with the ability to implement pertinent state and federal regulations.</li></ul>
<p><b>
Specific Requirements</b></p>
<ul><li>Must be able to read, write, speak, and understand the English language.</li></ul>
<ul><li>Must possess the ability to make independent decisions when circumstances warrant such action.</li></ul>
<ul><li>Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.</li></ul>
<ul><li>Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing Social Services.</li></ul>
<p><b>
Physical and Sensory Requirements</b></p>
<p><b>
(With or Without a Reasonable Accommodation)</b></p>
<ul><li>Must be able to move intermittently throughout the workday.</li></ul>
<ul><li>Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.</li></ul>
<ul><li>Must meet the general health requirements set forth by the policies of the facility, which may include a medical and physical examination.</li></ul>
<ul><li>Based on the Occupational Safety and Health Administration's Guidelines for Nursing Homes Ergonomics for the Prevention of Musculoskeletal Disorders and the American Conference Governmental Industrial Hygienists' Threshold Limit Values for Lifting the Facility has identified that this job may require the lifting of residents, equipment, or other objects. Accordingly, this job may require a minimum of 5 pounds and a maximum of 25 pounds lifting, periodically and or as needed</li></ul></div>

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