social service coordinator

The Blossoms

<div>The MDS (Minimum Data Set) Coordinator/Nurse is an RN or LPN that conducts federally mandated assessments of the residents at a long-term care facility. MDS Coordinators are responsible for collecting integral data and compiling it into a thorough assessment to help determine the functional capacity with appropriate plan of care and to determine the reimbursement for all payer sources in relation to the RUG-IV 66 and RUG-IV 48 system established by the Centers of Medicare and Medicaid Services.

Essential Job Functions:
<ul>
<li>The MDS Coordinator reports to the facility Administrator</li>
<li>Completion of all OBRA, PPS and Managed Care MDS</li>
<li>Completion of corresponding Admit MDS Tracking Forms, Death in the Facility Tracking Forms and any Discharge Assessments required per the RAI Manual</li>
<li>Completion of all Nursing Care Plans and the coordination of the other disciplines to ensure timely initiation of their Care Plans and/or revised in conjunction with the OBRA schedule and exacerbation of the problem requiring review of the problem, goal or interventions</li>
<li>Care Plan Conferences will be held within the first 21 days of admission and every 90 days thereafter as a minimum standard of practice</li>
<li>Coordination of the Care Plan Conference letters for residents and families (Social Service provides the invitations to the residents and the front office sends the invitation letters to the family members)</li>
<li>Completion of the monthly OBRA calendar by the 20th of the month</li>
<li>Completion of the weekly OBRA, PPS and Care Plan schedule for the IDT</li>
<li>Transmission of OBRA/PPS MDS Assessments to CMS per the Guidelines</li>
<li>Completion and Certifications/Re-certifications when a resident is receiving Medicare Part A Benefits</li>
<li>Coordination of the AB Notices and Medicare Cut Letters</li>
<li>Completion of the 100 day Medicare Part A and Managed Care Log</li>
<li>Completion of the Weekly Medicare Part A/Managed Care and RUG-IV 48 Report</li>
<li>Completion of RUG-IV 48 supporting documentation Audit Tools</li>
<li>Coordination of the RUG-IV 48 Supporting Documentation File Folders</li>
<li>Completion of the ICD-10 DX Module within the EMR System. Completion within 72 hours of admission, review with every re-admission and with every OBRA and/or PPS MDS completion.</li>
<li>Completion and coordination of the Care Area Assessment (CAAs) completion for all Full Comprehensive OBRA Assessment</li>
<li>Completion and Coordinator of the 4 MDS Interviews (BIMS, PHQ-9, Pain and Activity) to ensure completion and signed off within the MDS on the Assessment Reference Date (ARD) or at minimum within the Assessment Reference Period (Observation Period)</li>
<li>Coordination of the completion of the Ancillary Departmental Assessments to provide supportive documentation/validation. These assessments must be completed on the ARD or within the Assessment Reference Observation Period</li>
<li>Weekly Medicare Part A/Managed Care, Medicare Part B and RUG-IV 48 meeting</li>
<li>Coordination of the Insurance/Managed Care/Medicare Replacement caseload and re-authorization for services</li>
<li>Completion and review of the end of the month billing for Triple Check</li>
<li>Reviewing the 24 hour report daily to monitor for any potential Significant Changes in Status and need for an new Full Comprehensive MDS Assessment and/or revisions or development of new Care Plans</li>
<li>Monitoring of the EMR System (ADLs, Restorative Programs, and Mood/Behaviors etc.)</li>
<li>Documentation within POC with each OBRA MDS Assessment ARD period to establish/reinforce accurate ADL coding for the Late Loss ADL&rsquo;s</li>
<li>Printing and Analysis of the Quality Measure/Quality Indicator Reports</li>
<li>Participation in the QI/QM Meetings</li>
<li>Quarterly Review of the HFS Roster</li>
<li>Coordination of the HFS Audit Survey Process (Surveys are random at this time)</li>
<li>Coordination of the MDS Focused Survey Process (Surveys are random at this time)</li>
<li>Coordinate of data collection for the ADR Process (Additional Documentation Requests) for Medicare Part A and B as well as Managed Care.</li>
<li>Other MDS responsibilities per the direction of the MDS Consultant</li>
</ul>
Requirements
<ul>
<li>Registered Nurse (RN) or Licensed Practical Nurse (LPN)</li>
<li>Optional : MDS Certification - American Association of Nurse Assessment Coordinators (AANAC)</li>
</ul>
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

MDS Coordinator

Children's Rescue Fund

<div>PRIMARY FUNCTION/PURPOSE:
The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients&rsquo; long-term goals at intake, and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure their successful progress towards independent living. This position will work with individuals at our Union Hall location in Queens, NY. 
MINIMUM QUALIFICATIONS:<ul><li>
Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire, or obtain licensure within three (3) months of hire</li><li>
At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred</li><li>
Knowledge and experience working with diverse cultures and ethnicities</li><li>
Expertise in strengths-based and solution-focused practice</li><li>
Experience facilitating groups for adults</li><li>
Proficiency in Spanish and/or French a plus</li><li>
Excellent written and verbal communication skills</li><li>
Excellent interpersonal skills and computer literacy in Microsoft-Office are required</li></ul> 
PRIMARY RESPONSIBILITIES:<ul><li>
Complete a comprehensive bio-psychosocial assessment with each client to understand strengths &amp; service needs</li><li>
Provide clear written reports that capture assessment findings &amp; recommendations</li><li>
Assist clients that are homeless as they navigate multiple systems &amp; cope with the stressors &amp; anxiety induced by homelessness</li><li>
Provide outreach services, crisis intervention, risk assessment, safety planning, &amp; pyscho-education</li><li>
Prioritize &amp; conduct unit visits to the high-risk individuals that are in-shelter to coordinate safety planning efforts</li><li>
Prepare clients to accept services</li><li>
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients</li><li>
Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community&ndash;based services</li><li>
Serve as agency/program liaison between government agencies, community&ndash;based organizations, and/or groups</li><li>
Improve access to mental health services for individuals in-shelter by facilitating in-person or telehealth services</li><li>
Enhance delivery &amp; coordination of mental health &amp; related services</li><li>
Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service</li><li>
Confer and consult with professional &amp; technical personnel in implementing a multidisciplinary approach to client care &amp; well-being</li><li>
Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (short counseling &amp; brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) &amp; follow-up</li><li>
Promote in-person or telehealth usage by utilizing H+H Express Care &amp; other telehealth service utilization services via other hospitals &amp; mental health providers of the client&rsquo;s choice</li><li>
Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand-off when possible</li><li>
Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have; if a client did not attend assist with rescheduling &amp; addressing any barriers</li><li>
Utilize motivational interviewing if a client does not want to participate or be linked to treatment; attempt to understand your client&rsquo;s perspective or misconceptions, remove any barriers, and attempt to re-engage
</li><li>Provide therapeutic groups (music, art, general support groups, etc.); facilitate group work to address family issues, enhance life skills, etc.</li><li>
Participate in meetings with case management &amp; housing staff to discuss planning efforts &amp; progress</li><li>
Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary</li><li>
Upon linkage to permanent housing, complete and discuss exit summary with the client, and provide them with referrals and supportive services identified in new community</li><li>
Utilize fact sheets, desk guides, and other material resources in delivering mental health services</li><li>
Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES</li><li>
Compile information/data in regard to needed internal and external reports</li><li>
Attend professional development training &amp; opportunities; participate in FWC mental health trainings delivered by DHS</li><li>
Perform other duties as assigned</li></ul> 
PRINCIPAL RELATIONSHIPS:<ul><li>
Frequent interaction with diverse clients to assess and respond to their needs</li><li>
Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services</li><li>
Outreach and network with community-based and government agencies to secure resources to assist both clients and staff</li></ul> 
OTHER REQUIREMENTS (including Physical Demands):<ul><li>
Lifting and moving objects weighing up to 30 pounds several times a week</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul> 
EEO Statement &ndash; Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. 
#IND1</div>

Client Care Coordinator (Social Worker) (Union Hall)

Center for Justice Innovation

<div>THE ORGANIZATION
The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we&rsquo;ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:<ul><li>
Operating Programs that pilot new ideas and address local challenges;</li><li>
Conducting original research to evaluate what works&mdash;and what doesn&rsquo;t; and</li><li>
Providing expert assistance and policy guidance to reformers across the country and beyond.</li></ul>
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. 
Learn more about our work at www.innovatingjustice.org.
THE OPPORTUNITY
Staten Island Justice Center (SIJC) seeks to re-engineer the experience of criminal court in Staten Island, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Richmond County Criminal Court along with community-based offices, SIJC is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant&rsquo;s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling.
SIJC seeks a Participant Engagement Specialist for the borough&rsquo;s Supervised Release Program (SRP) which provides supervision, case management, and social service connection to thousands of court-mandated participants each year. Reporting to the Clinical Intake Coordinator, the Participant Engagement Specialist will leverage interpersonal and data-management skills to support participants&rsquo; successful engagement with the program. The Participant Engagement Specialist will provide outreach to program participants who missed program orientation, intake, and those who have been disengaged for 30 days or more. Additionally, this role will effectively communicate and collaborate with intake, case management, and compliance teams to ensure accurate court reporting and continued program engagement.
Responsibilities include but are not limited to:<ul><li>
Complete outreach to all disengaged participants mandated to SRP in Staten Island to re-engage them in the program;<ul><li>
Engage in weekly outreach efforts by phone and email to participants and their collateral contacts and defense attorneys to support program engagement;</li></ul></li><li>
Monitor all participants simultaneously assigned bail and SRP, collaborating with the clinical intake team as appropriate;</li><li>
Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;</li><li>
Collaborate with the Clinical Intake Coordinator and the intake, case management, and compliance teams to ensure outreach to all participants whose orientations or intakes are incomplete or who have been disengaged from the program for 30 days or more;</li><li>
Contribute to consistent and effective cross-team communication;<ul><li>
Participate in team and inter-team meetings;</li></ul></li><li>
Participate in individual supervision and regular staff trainings to develop program expertise and related skill sets;</li><li>
Participate in all-staff and departmental meetings to build team cohesion, communication, and morale;</li><li>
Attend project events, community events, and meetings after hours, as needed; and</li><li>
Additional relevant tasks, as necessary.</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent required;</li><li>
Minimum 1 year direct practice or customer service experience required;</li><li>
Excellent written and verbal communication skills required;</li><li>
Comprehensive knowledge of and/or experience with the criminal legal and related systems is valued but not required;</li><li>
Must be detail-oriented with strong organizational and time management skills;</li><li>
Must be able to work effectively and independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;</li><li>
Ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies; and</li><li>
Bilingual (English-Spanish) strongly preferred.</li></ul>
Position Type: Full-time in-person work required; weekend and evening hours required, as needed.
Position Location: Staten Island, NY.
Compensation: The compensation range for this position is $53,500 - $61,800 and is commensurate with experience.
Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.
The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.
nFStb2TKPe</div>

Participant Engagement Specialist, Supervised Release Program

Kootenai County, ID

<div><div><div><h2 class="jobSectionHeader">Summary</h2></div>
<div>Victim Services Coordinator
Are you passionate about supporting victims of crime and navigating the criminal justice system with compassion, professionalism, and integrity? Join our Kootenai County team as a Victim Services Coordinator, where your work will directly impact the lives of individuals and families during some of their most difficult moments.
Under general supervision, you will plan, organize, and coordinate all activities and operations of the Victim Services Unit&mdash;serving as a trusted advocate, liaison, and resource for crime victims throughout the judicial process.
Why You'll Love This Opportunity:<ul><li>
Competitive Pay: $23.83 to $28.30 per hour depending on experience</li><li>
Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more.</li><li>
Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge!</li><li>
Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future.</li><li>
Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness.</li></ul>
What You'll Do:<ul><li>
Provide direct support to crime victims via phone, written communication, and in person.</li><li>
Notify victims of court hearings and case updates; respond to inquiries with care and accuracy.</li><li>
Serve as the primary liaison between victims and Deputy Prosecuting Attorneys.</li><li>
Schedule and attend victim meetings with prosecuting attorneys.</li><li>
Assist victims with court appearances and accompany them to hearings.</li><li>
Arrange travel and accommodations for victims and witnesses attending court proceedings.</li><li>
Connect victims to counseling services, shelters, and community-based resources.</li><li>
Work with the Idaho Industrial Commission regarding the Crime Victim Compensation Program.</li><li>
Assist victims with restitution requests.</li><li>
Coordinate with the Idaho Department of Correction to maintain updated victim contact information.</li><li>
Take a closer look at the full job description to see if this role is the right fit for you.</li></ul>
You&rsquo;ll manage sensitive and complex caseloads that may include homicide, child abuse, domestic violence, juvenile matters, and sex offenses&mdash;requiring discretion, empathy, and resilience.
What We&rsquo;re Looking For:<ul><li>
Associate&rsquo;s degree, or certification in Social Services, Criminal Justice, or a related field.</li><li>
Minimum two (2) years of related experience and/or training.</li><li>
Working knowledge of the Idaho Criminal Justice System.</li><li>
Experience within the criminal justice system is preferred.</li><li>
Ability to manage multiple priorities and time-sensitive tasks.</li><li>
Strong communication and organizational skills.</li><li>
High level of professionalism and strict confidentiality standards.</li><li>
Ability to work independently with limited supervision.</li></ul>
Why You&rsquo;ll Love Working Here:
You&rsquo;ll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you&rsquo;ll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community&mdash;making it the ideal place to work and live.
Ready to Apply?
Visit our online application page Kootenai County Employment Opportunities to submit your application, cover letter and resume by 5:00 PM PST March 6, 2026.
Candidates for employment must successfully complete the County's pre-employment and drug screening.
Questions? Reach out to our Human Resources team at (208) 446-1640 or email kcrecruit@kcgov.us.
Equal Opportunity Employer/Vets Preference/Drug-Free Workplace</div></div></div>

Victim Services Coordinator

Jaypee India Limited

Jaypee India Limited is looking for a highly organized and proactive Service Coordinator to manage customer service operations and coordinate field service engineers. The ideal candidate should have strong communication skills, the ability to handle client calls professionally, and excellent planning skills to allocate service engineers efficiently.This role plays a key part in ensuring timely service support, customer satisfaction, and smooth field operations.Key Responsibilities<ul><li>Handle incoming customer calls regarding service complaints, breakdowns, and maintenance requests.</li><li>Communicate clearly with clients to understand technical issues and record accurate service details.</li><li>Plan and assign service engineers based on:</li><li>Location</li><li>Priority level</li><li>Skillset</li><li>Availability</li><li>Prepare daily movement plans for service engineers.</li><li>Track and monitor:</li><li>Engineer location</li><li>Work status</li><li>Service completion reports</li><li>Ensure proper follow-up with customers after service completion.</li><li>Coordinate with spare parts and technical teams for urgent requirements.</li><li>Maintain service records, call logs, and job cards.</li><li>Ensure quick response time and reduce service delays.</li><li>Prepare daily/weekly service performance reports for management.</li></ul>Required Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong coordination and planning ability.</li><li>Basic technical understanding of construction equipment (preferred).</li><li>Ability to handle customer complaints calmly and professionally.</li><li>Good knowledge of MS Excel and basic reporting.</li><li>Problem-solving mindset.</li><li>Ability to work under pressure.</li></ul>Why Join Jaypee India Limited?<ul><li>Established brand in construction equipment manufacturing</li><li>Growing service network across India</li><li>Opportunity to work closely with technical and operations teams</li></ul>Job Type: Full-timePay: ₹13,000.00 - ₹20,000.00 per monthWork Location: In person

Service Coordinator

AWC, Inc

<div>We&rsquo;re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we&rsquo;re committed to putting those qualities to work on solutions that matter. If you&rsquo;re ready to grow and make an impact, we&rsquo;d love to be on your team.

The Valve Services Coordinator role plays a pivotal role in managing all aspects of valve and service orders, from coordination to execution. Your responsibilities will encompass various facets of our Valve Division, including parts, repair, automation, and field services.

Responsibilities include day‐to‐day execution of shop operations, daily prioritization, and scheduling of production activities. May also be responsible for continuous improvement of our operations while ensuring all products meet/exceed safety, quality, and service expectations as defined by our customers. This is an onsite position located in Deer Park, Tx.

How you&rsquo;ll make an impact:
<ul>
<li>Assists Inside Sales and Shop with Order Coordination
<ul><li>Sending material and equipment rental order to vendors and updating material costs</li>
<li>Code Material orders as need for both in-progress orders and shop consumables</li>
<li>Send Packing Slips to Shipping and Receiving</li>
<li>Follow up on past due to vendor orders</li>
<li>Notify Inside Sales of potential production issues due to material delays</li>
<li>Change and Update Service Orders</li>
<li>Authorize Technicians for Expenses</li>
<li>Change Tag Data Statuses</li>
<li>Process BOM Changes for orders in production, and review labor allocation</li>
<li>Review, QC, update order notes, and send to Shipping for closeout and invoicing</li>
</ul></li><li>Review, edit, and send valve quality documentation including Repair Reports to customers</li>
<li>Keep management informed of all activity, including timely preparation of reports/quality documentation</li>
<li>Schedule Field Service Project Pre‐Job meetings to document work scope, schedule, equipment needed, safety concerns, etc.</li>
<li>Prepare all Field service Paperwork and Job Binders for project orders as required</li>
<li>Update Service Orders and Service Calendar of Technician Assignments</li>
<li>Close Out Jobs on Field Service Calendar</li>
<li>Attend Warehouse production meetings and send meeting recaps with production and service priorities to all attendees and absent invitees</li>
<li>Examine ways to offer practical, creative alternatives that increase AWC&rsquo;s chances of successfully closing orders quickly</li>
<li>Review work processes to ensure that internal and external quality standards are followed and suggest improvements</li>
<li>Communicate with customers, as required, to develop and maintain good working relationships</li>
<li>Assist in the implementation of QC procedures and continuous improvement</li>
</ul>
Skills you&rsquo;ll need:
<ul>
<li>High School Diploma required; Bachelor's degree or equivalent preferred</li>
<li>Collaborative team player with strong verbal and written communication skills</li>
<li>Demonstrated leadership abilities with a proactive approach to problem-solving</li>
<li>Proficiency in Microsoft Office applications</li>
<li>Exceptional organizational skills with keen attention to detail</li>
<li>Effective time-management skills to handle multiple tasks simultaneously</li>
<li>Knowledge of material flow within shop operations preferred</li>
<li>Ability to work independently and collaboratively, taking direction when needed</li>
</ul>
Here&rsquo;s what will set you apart:
<ul>
<li>Previous experience as a Service Coordinator or Valve Technician</li>
</ul>
 The Rewards:
<ul>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>401(K) Match</li>
<li>Competitive Pay</li>
<li>Medical, Dental and Vision Insurance Package</li>
<li>Employer Paid Life Insurance</li>
<li>Paid Time Off and Holiday Pay</li>
<li>Career Development Opportunities</li>
</ul>
About AWC

As employee co-owners, we&rsquo;re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world&rsquo;s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners&rsquo; technologies, we&rsquo;re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.</div>

Optus, Inc

<div>THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR. 
 
The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs. Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process. The Service Delivery Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position. Will communicate using multiple sources such as &ndash; email, phone, Instant Messaging, Salesforce case updates, and face-face. 
 
Responsibilities:<ul><li>
Provide exceptional customer service to a diverse group of internal and external customers</li><li>
Answer incoming queue calls in a fast paced environment and triage based on type of call</li><li>
Responsible for dispatching standard break/fix or MAC tickets</li><li>
Conduct daily follow up calls with subcontractors to ensure daily appointments are met</li><li>
Complete check in/out or dispatch confirmation calls</li><li>
Dispatch emergency tickets based on skillset and workload assignments</li><li>
Use GeoPointe to identify/schedule subcontractors for service and negotiate rates to maximize profitability</li><li>
Respond to standard customer or tech inquiries via email, Salesforce, or phone</li><li>
Understand high-level customer specific account requirements and ensure proper cost/billing</li><li>
Update service tickets using the appropriate fields in Salesforce</li><li>
Review requests for equipment orders and submit for processing &amp; delivery</li><li>
Escalate complex issues &amp; customer escalations to Tier 2 and/or Management if needed</li><li>
Train new &amp; current team members on internal/external processes, workflows, and changes</li><li>
Participate in 24x7x365 on call rotation after a minimum of 90 days in position or management discretion</li><li>
Model appropriate behavior in regard to Optus&rsquo; Core Values and Code of Ethics policies and support Optus&rsquo; team approach to quality to drive Optus forward</li><li>
Other duties or tasks assigned by management</li></ul>
 
Requirements:<ul><li>
College degree preferred, High school degree or equivalent required</li><li>
Experience with Microsoft Word, Excel and Outlook required</li><li>
Previous telephony experience a plus</li><li>
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills</li><li>
Strong written and verbal communication skills required</li><li>
A keen attention to detail and great organizational habits are mandatory</li><li>
Participation in scheduled on call rotation during nights and weekends</li><li>
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities</li></ul>
Who We Are: 
At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America. 
We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life. 
 
What We Offer: 
401(k) 
401(k) matching 
AD&amp;D insurance 
Dental insurance 
Disability insurance 
Employee assistance program 
Flexible spending account 
Health insurance 
Health savings account 
Life insurance 
Paid time off 
Professional development assistance 
Referral program 
Tuition reimbursement 
Vision insurance 
 
Physical Demands: 
Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. 
 
&ldquo;Equal Opportunity M/F/Disability/Vet Employer&rdquo; 

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Service Delivery Coordinator

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