social services case manager

Hands of Healing

Hands of Healing&rsquo;s Child Placement Agency seeks a responsible Case Manager that is a compassionate, care-driven professional who believes in facilitating wellness for clients and their families.The ideal candidate will have 2 years experience in Social Services Case Management (Non- Profit) be well versed in policies and procedures as it pertains to working for a Child Placement Agency.If you have a passion for helping families and children develop healthy living situations and if you have experience working in this field, get in touch with us about this position.The Case Manager will be responsible for but not limited to:<ul><li>Scheduling and conducting weekly and/or monthly home visits</li><li>Documentation (Treatment Plans, Summary Reports, etc.)</li><li>Establishing a professional rapport with the clients, their families and anyone who provides services to them or cares for them</li><li>Work with families to help them understand how to create a more productive environment for each family member, especially the children placed in their homes</li><li>Collaborate with other public resources to get the best results possible for each family</li><li>Other duties as assigned</li></ul>The Case Manager must have or be able to:<ul><li>Bachelor&rsquo;s Degree (Social Work, Psychology, Criminal Justice or related field)</li><li>Strong written and verbal communication skills</li><li>Proficient with (in) MS Word, MS Excel and Windows-based operating systems</li><li>Flexible and willing to work to meet all deadlines (sometimes beyond normal business hours)</li><li>Proven time management and organizational skills</li><li>Bilingual applicants are highly desired (PREFERRED)</li></ul>Job Type: Full-timePay: $45,000.00 - $48,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Houston, TX 77060 (Required)</li></ul>Ability to Relocate:<ul><li>Houston, TX 77060: Relocate before starting work (Required)</li></ul>Work Location: In person

Case Manager

Volunteers of America

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $22.91 - $24.12 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
<ul><li>Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
<ul><li>Assess barriers facing the clients and develop a case plan.</li>
<li>Coordinate individualized planning with clients to meet short- and long-term needs.</li>
<li>Provide service linkages and support systems to ensure identified needs are met.</li>
</ul></li><li>Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.</li>
<li>Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
</li><li>Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Coaching and Social Support &ndash; accompany participants to activities and services</li>
<li>Coordinate Care and Case Management as part of team, connecting participants to appropriate services</li>
<li>Advocacy for participants before other agencies/community settings</li>
<li>Capacity Building &ndash; motivating participant progress</li>
<li>Outreach and Engagement &ndash; Meet participants and bring into programs</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>HS/GED. Completion of VOALA Case Management training within 6 months of hire.</li>
</ul>
EXPERIENCE:
<ul><li>Minimum 1-year general experience in case management or similar social services role</li>
<li>Or Bachelor&rsquo;s Degree in Social Services related field in lieu of experience</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s Degree (Social Work, Social Services, public administration, public health or related field)</li>
<li>1 year of experience working with target population</li>
<li>HMIS navigation</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Generalist

Safe Horizon

<div><div><h2 class="jobSectionHeader">Job Details</h2>
</div><div><h3 class="jobSectionHeader">Description</h3>
</div><div>Summary:
The Criminal Court Case Manager, based in the courthouse walk-in reception center, provides comprehensive, client-centered assistance to individuals and families impacted by violence and abuse. Core services provided by the Case Manager include safety assessment and risk management, orientation to court process, information about victims&rsquo; rights and role, crisis intervention and supportive counseling, criminal justice and personal advocacy, and referrals.
Essential Job Functions:
The Case Manager will work with clients who access the Criminal Court reception center and address their immediate needs. The Case Manager&rsquo;s responsibilities include:
<ul><li>Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.</li></ul>
<ul><li>Provides orientation to law enforcement and court process and victims&rsquo; rights and options, and supports clients to make informed decisions;</li></ul>
<ul><li>Liaises with the Criminal Court Bureau and Special Victims Unit, County DA&rsquo;s Office and assists victims scheduled for interviews with County DA&rsquo;s Office staff;</li></ul>
<ul><li>Conducts client-centered safety assessment and risk management planning;</li></ul>
<ul><li>Provides short-term crisis intervention and supportive counseling in person and by telephone;</li></ul>
<ul><li>Assists victims to obtain orders of protection;</li></ul>
<ul><li>Provides updates and assists clients in reporting any continued harassment and other violations;</li></ul>
<ul><li>Assists victims to obtain Office of Victims Services compensation, restitution, and relocation assistance;</li></ul>
<ul><li>Advocates with District Attorney&rsquo;s Office, police, housing, employers, schools, child protective, and other social service agencies;</li></ul>
<ul><li>Provides information about and referrals to governmental and non-governmental organizations including shelters, domestic violence and sexual assault organizations, mental health treatment, public assistance, and legal services;</li></ul>
<ul><li>Provides emergency practical assistance for clients including transportation, financial assistance, and lock replaces;</li></ul>
<ul><li>Enters data into a computerized record keeping system and maintains thorough and accurate case records and statistics;</li></ul>
<ul><li>Maintains routine administrative responsibilities include preparation of correspondence, maintenance of files, mail, e-mail and telephones;</li></ul>
<ul><li>Works collaboratively with partners including County District Attorney&rsquo;s Office, Court staff, New York Police Department, NYC Mayor&rsquo;s Office to End Domestic and Gender-Based Violence, and community based organizations;</li></ul>
<ul><li>Works collaboratively with other Safe Horizon programs;</li></ul>
<ul><li>Participates in staff meetings, supervision, and relevant trainings and seminars;</li></ul>
Knowledge and Skills:
Required skills:
<ul><li>Compassion towards victims/survivors;</li></ul>
<ul><li>Excellent interpersonal and communication skills (be assertive, collaborative, and well-organized);</li></ul>
<ul><li>Ability to work under pressure in a calm and reassuring manner;</li></ul>
<ul><li>Competency using computers, Microsoft Outlook, and systems for managing case records;</li></ul>
<ul><li>Strong work ethic and positive attitude</li></ul>
Desirable:
<ul><li>Understanding of victimization and trauma;</li></ul>
<ul><li>Fluency in Spanish or another second language spoken by client population is strongly preferred;</li></ul>
Education:
Required:
Bachelor&rsquo;s Degree or equivalent experience
Experience:
Required:
Training, employment, internship, and/or volunteer experience in criminal justice, social work, or related field
Desirable:
<ul><li>At least one year of experience working in a social services, domestic violence, criminal justice, or comparable agency</li></ul>
<ul><li>Experience working with people in crisis</li></ul>
<ul><li>Experience working with diverse client population</li></ul>
<ul><li>Familiarity with legal and social service systems in NYC</li></ul>
If hired, I agree to abide by all of Safe Horizon&rsquo;s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
 
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
Know Your Rights: Workplace discrimination is illegal
Hiring range: $23.36 - 24.73 hourly
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
Safe Horizon was named one of City &amp; State New York Top Workplaces of 2025</div></div>

Case Manager - SI Criminal Court

Yakima Valley Farm Workers Clinic

<div>
 
 Job Brief
 
 
 
 Case Manager Toppenish, WA
 
 
 Employment duration:
 
 
 
 Full time
 
 
 
 Exempt Status:
 
 
 
 Non-exempt
 
 
 
 Offer Relocation?:
 
 
 
 No
 
 
 
 ID:
 
 
 
 16830
 
 
 
 
 Join our team as a Case Manager at Safe Haven, Northwest Community Action Center in Toppenish, WA!
 
 
 
 Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
 
 
 Explore our short clips, " are Yakima - WE are Family " and " ," for a glimpse into our dedication to our communities, health, and families.
 
 
 Visit our website at to learn more about our organization.
 
 
 
 Position Highlights:
 
 
 
 <ul>
 <li>
 $24.77-$30.34 DOE with the ability to go higher for highly experienced candidates
 </li>
 <li>
 Additional pay for your bilingual skills, paid on hours worked
 </li>
 <li>
 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
 </li>
 <li>
 Profit sharing &amp; 403(b) retirement plan available
 </li>
 <li>
 Generous PTO, 8 paid holidays, and much more!
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Build program ‑ specific caseload by seeking out referrals from providers and/or other identified partners to meet program objectives
 </li>
 <li>
 Conduct intake screenings to initially assess clients, identify their immediate needs, and determine appropriate YVFWC case management program services
 </li>
 <li>
 Conduct in ‑ depth client interviews (in person) utilizing a systematic social services assessment to fully determine current status, barriers, and needs
 </li>
 <li>
 Refer clients to appropriate agencies and services based on their identified needs
 </li>
 <li>
 Assist clients with the self ‑ referral process
 </li>
 <li>
 Regularly meet with clients (often in ‑ home) to monitor implementation of the client service plan, provide advocacy, and resolve problems that interfere with active participation in the plan
 </li>
 <li>
 Create, update, and maintain each client&rsquo;s service plan and other required documentation and files in accordance with program guidelines and funding regulatory requirements
 </li>
 <li>
 Establish and maintain relationships with other service providers and agencies, and stay informed about available community resources to assist clients
 </li>
 <li>
 Participate in meetings as needed, including interdisciplinary team case reviews
 </li>
 <li>
 Perform clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements
 </li>
 <li>
 Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a social service field such as Social Work, Behavioral Sciences, Psychology, or Child Development OR
 </li>
 <li>
 Associate&rsquo;s Degree + 2 years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs OR
 </li>
 <li>
 High school or GED + 4 years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs
 </li>
 <li>
 Bilingual (English/Spanish) preferred at a level 10
 </li>
 <li>
 Valid Driver&rsquo;s License and proof of automobile liability insurance coverage
 </li>
 <li>
 This position requires the ability to travel and have reliable transportation for possible coverage at surrounding YVFWC sites
 </li>
 <li>
 Effective verbal, written and listening communication skills
 </li>
 <li>
 Strong customer relations skills including the ability to manage stressful situations
 </li>
 <li>
 Knowledge of medical terminology required
 </li>
 <li>
 Knowledge of cultural differences and impact on appropriate care provided to patients
 </li>
 <li>
 Knowledge of local social and health services
 </li>
 <li>
 Knowledge of how to access local community agencies and resources
 </li>
 <li>
 Ability to develop effective working relationships with social service providers and partners
 </li>
 <li>
 Ability to effectively interact with a variety of clients and employees in a professional manner
 </li>
 <li>
 Basic proficiency with a variety of computer programs including, Microsoft Outlook, Word and Excel
 
 
 </li>
 </ul>
 
 Our Mission Statement
 
 
 
 
 &ldquo;Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.&rdquo;
 
 
 
 
 
 Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
 
 
</div>

Case Manager - Parents as Teachers

Center for Urban Community Services

<div><div>The Center for Urban Community Services, (CUCS), is an acclaimed human services organization and one of the nation's largest providers of housing and social services. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community.</div> 
<div></div>
<div></div>
<div>CUCS invites applications for a case management position at the Street Outreach Program. CUCS is the lead support agency in the Manhattan Outreach Consortium (MOC) that uses the Housing First model. MOC is a coalition of neighborhood-based organizations working together to permanently house homeless people living on Manhattan streets.</div> 
<div></div>
<div></div>
<div>The Case Manager provides a full range of direct services to clients living on the streets and pursuing permanent housing. The Case Manager will work within an interdisciplinary team focusing on moving people off the streets of Upper Manhattan into permanent housing and successfully reintegrating into their communities. The Case Manager&rsquo;s responsibilities will include outreach to clients living on the street as well assisting their caseload with obtaining permanent housing, helping clients live full and satisfying lives in the community, helping their team and program to function well and meeting their contractual obligations including achieving contracted housing placement goals, and striving as appropriate to their role, to fulfill the CUCS programs&rsquo; core purpose, core values and vision statements.</div> 


Success in this role requires strong relationship-building skills, sound judgment, effective crisis intervention, and a commitment to empowering clients through strengths-based, trauma-informed services. 


Essential functions include, but are not limited to:
<ul><li>
Develop and maintain collaborative, professional relationships with clients while creating, implementing, and regularly updating individualized service plans that reflect each client's strengths, goals, and needs.</li><li>
Conduct ongoing assessments and monitor client progress, adjusting service plans as appropriate to support long-term stability and recovery.</li><li>
Coordinate comprehensive services and referrals to address housing, healthcare, behavioral health, substance use, employment, education, financial, and social service needs.</li><li>
Assist clients with obtaining and maintaining public benefits by completing applications, coordinating appointments, monitoring renewals, and advocating with federal, state, and local agencies.</li><li>
Support clients in securing and maintaining permanent housing, including housing searches, application completion, move-in coordination, landlord communication, annual recertifications, apartment inspections, and tenancy preservation.</li><li>
Provide crisis intervention, institutional visits, discharge planning, and coordination with hospitals, shelters, emergency responders, and other community providers.</li><li>
Deliver services both onsite and throughout the community, including home visits and accompanying clients to medical appointments, housing interviews, court appearances, benefits offices, schools, job interviews, and other essential appointments.</li><li>
Facilitate individual and group services, including recreational activities, psychoeducational groups, evidence-based interventions, and wellness programming.</li><li>
Support clients with activities of daily living, including personal care, housekeeping, laundry, hoarding mitigation, pest remediation, donation coordination, and maintaining safe living environments.</li><li>
Support new client admissions by assisting with orientation, distributing essential household items, processing belongings through the PackTite system, and assisting with bed bug remediation when necessary.</li><li>
Maintain timely, accurate, and comprehensive documentation, including progress notes, assessments, Individualized Living Plans (ILPs), benefit documentation, and other required records in accordance with agency, regulatory, and funder requirements.</li><li>
Maintain required monthly client contact standards and ensure all services are delivered in compliance with agency policies, licensing requirements, and contractual obligations.</li><li>
Protect client confidentiality and uphold all ethical, professional, and regulatory standards.</li><li>
Participate in required trainings, team meetings, supervision, and professional development activities.</li><li>
Perform other duties as assigned.</li><li>
Please note: Specific responsibilities may vary based on program assignment, funding requirements, and client population.</li></ul><div>
A valid drivers license is required.</div>
<div>Four 12am-5am shifts per year are required for quarterly counts.</div>
<h3 class="jobSectionHeader">Education &amp; Experience</h3>
<ul><li>Case Manager I: High School Diploma or equivalent and two (2) years of relevant work experience (Non-HASA funded sites only).</li><li>
Case Manager II: Bachelor's Degree; or High School Diploma or equivalent and four (4) years of relevant work experience.</li><li>
Case Manager III: Bachelor's Degree and two (2) years of relevant work experience; or BSW and one (1) year of relevant work experience; or High School Diploma or equivalent and six (6) years of relevant work experience.</li><li>
Case Manager IV: Bachelor's Degree and four (4) years of relevant work experience; or BSW and three (3) years of relevant work experience; or High School Diploma or equivalent and eight (8) years of relevant work experience.</li><li>
Case Manager V: Internal Only</li></ul>

Note: For applicants without a college degree, every 30 college credits earned may be substituted for one (1) year of relevant work experience. At HASA-funded sites, college credits may not be substituted unless the applicant has at least four (4) years of relevant work experience. Relevant experience must directly relate to the essential functions of this position. 

<h3 class="jobSectionHeader">
Knowledge, Skills &amp; Abilities</h3>
<ul><li>Demonstrated ability to provide services to specialized populations.</li><li>
Proficiency with Microsoft Office Suite and general computer applications.</li><li>
Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with diverse audiences.</li><li>
Excellent organizational, time management, collaboration, and interpersonal skills.</li><li>
Ability to work independently while contributing effectively as part of a multidisciplinary team.</li><li>
Bilingual/multilingual language skills, as required or preferred by the assigned program.</li></ul>
<h3 class="jobSectionHeader">Physical Requirements</h3>
<ul><li>Ability to sit and stand for extended periods of time.</li><li>
Ability to walk, bend, reach overhead, grasp, push, pull, and perform routine physical movements.</li><li>
Ability to lift and move items weighing up to 30 pounds.</li><li>
Ability to walk up and down stairs (most agency locations are equipped with elevators).</li><li>
Ability to work primarily indoors in a standard office environment and operate standard office equipment. Some community-based programs may require working outdoors.</li><li>
Ability to read computer screens and written documents and accurately enter data into electronic systems.</li><li>
Ability to accompany clients using public transportation for extended periods.</li><li>
Ability to travel to various locations to provide client escort services.</li></ul>

Additional Requirements (as applicable to the position):
<ul><li>
Field-based position requiring travel throughout the five boroughs of New York City and, when necessary, locations outside of New York City.</li><li>
Valid driver's license with a satisfactory motor vehicle record (MVR).</li><li>
Ability to spend the full workday in the field.</li><li>
Ability to work in various weather conditions, including inclement weather.</li></ul>
Benefits We Offer:
<ul><li>
Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 10 Sick days, 3 personal days, 12 paid holidays</li><li>
Comprehensive medical, vision, and dental plans</li><li>
Employee Assistance Program (EAP)</li><li>
403(b) Retirement Plan</li><li>
Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)</li><li>
Transit Subsidy</li><li>
Paid Family Leave; Short-Term Disability insurance</li><li>
Health Savings account</li><li>
Life insurance</li><li>
Tuition reimbursement</li></ul></div>

Samaritan Village, Inc

JOB OVERVIEW The Emergency Bed Program Case Manager helps to screen referrals, coordinate emergency admissions, and welcome new participants into Samaritan Village's Emergency Bed Program, ensuring immediate safety, stabilization, and access to essential services. This position conducts comprehensive needs assessments, develops individualized stabilization and service plans, and collaborates with community agencies, healthcare providers, victim service organizations, businesses, faith-based organizations, and other community partners to coordinate participant care.This position provides trauma-informed, survivor-centered case management through crisis intervention, emergency resource coordination, advocacy, safety planning, and rapid service linkage while supporting participants as they transition from emergency shelter into longer-term housing, restorative programming, or other appropriate community placements. The Case Manager maintains timely and accurate documentation, promotes participant empowerment and recovery, and upholds the security and confidentiality required for this specialized program.DUTIES<ul><li>Screen participant referrals and coordinate emergency admissions based on program eligibility and participant safety needs.</li><li>Coordinate timely access to medical care, behavioral health services, victim advocacy, legal resources, and other emergency support services based on participant needs.</li><li>Conduct comprehensive assessments and develop individualized stabilization and service plans that address participants' immediate safety needs, goals, and ongoing recovery.</li><li>Monitor participant progress, reassess needs, and modify stabilization and service plans to promote successful outcomes and transitions.</li><li>Collaborate with participants to review shopping lists and arrange bi-weekly shopping for common groceries and household/cleaning supplies.</li><li>Coordinate emergency and community-based services including healthcare, behavioral health, legal assistance, financial assistance, transportation, education, employment, and other supportive services.</li><li>Provide relevant referrals to agencies and service providers based on the goals and objectives mutually agreed upon with the resident/participant.</li><li>Build and maintain collaborative relationships with community partners to ensure participants have timely access to essential resources and supportive services.</li><li>Collaborate with healthcare providers and service providers to facilitate care coordination.</li><li>Develop individualized transition and a personalized discharge plan for each participant.</li><li>Coordinate participant appointments, transportation, and service schedules to ensure timely access to required services.</li><li>Assist with providing life-skills and survivor care curricula</li><li>Maintain accurate and up-to-date case records while maintaining confidentiality.</li><li>Documentation of reports must be timely, accurate and objective as required by agency standards and program expectations.</li><li>Actively participate in staff meetings and trainings</li><li>Rotate on-call duties as scheduled.</li><li>Perform other related duties as required.</li></ul>ESSENTIAL SKILLS<ul><li>Skilled in crisis management, conflict resolution, and de-escalation techniques (preferred).</li><li>Self-starter shows initiative for effective work without direct supervision (administration and organization)</li><li>Effective communication and collaboration skills</li><li>Administrative and computer proficiency, including use of search engines, email, Google Workspace, and Microsoft Office Suite.</li><li>Able to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc., and able to develop rapport, provide information, and refer with sensitivity to cultural issues</li><li>Ability to be proactive and detail-oriented</li><li>Ability to lift, stoop, bend, reach, and move about freely</li></ul>QUALIFICATIONS<ul><li>Bachelor's degree in a human services-related field and a minimum of two (2) years of experience in human trafficking services or a related social services setting; OR</li><li>A minimum of four (4) years of progressive administrative or management experience, combined with at least two (2) years of experience in human trafficking services or a related social services setting.</li><li>Experience with anti-trafficking programs, trauma informed case management, crisis stabilization/intervention, emergency services (preferred)</li><li>Possess reliable transportation</li><li>Schedule availability to support a 24/7 emergency shelter operations/ environment. Flexibility among shifts may be required from time to time (holidays, weekends, and on call)</li><li>Must pass criminal background checks</li><li>Possess a valid driver&rsquo;s license and proper insurance</li><li>Must be able to operate a six-passenger vehicle.</li><li>CPR/First Aid Certification (preferred) or obtained within required</li></ul>Job Type: Full-timePay: $40,000.00 - $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a bachelor's degree in a human services-related field or 4 years of progressive administrative/ case management experience?</li><li>Do you have at least 2 years of professional experience in human trafficking services or relates social services?</li><li>Do you have a valid driver's license ?</li><li>Are you willing and able to successfully complete all required background screenings?</li></ul>Work Location: In person

Case Manager- Emergency Bed Program

Episcopal Community Services of San Francisco

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.
 
This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.
 
Position Summary
 
Under the supervision of the Support Services Manager, the Case Manager is responsible for carrying a caseload of approximately 35 participants. The Case Manager performs assessments and develops Individual Service Plans with the participants. The Case Manager will meet with participants to implement Individual Service Plans and collaborate with program leadership to help the organization maintain compliance with local, county, state and federal regulations.
 
Primary Duties
 
Manage a caseload of approximately 35 participants.
 
Perform Individual Service Needs Assessments.
 
Collaborate with the participant to develop an Individual Service Plan that identifies needs with the primary focus being housing.
 
Create an action plan to assist the participant with accomplishing goal(s).
 
Report participant’s progress to Program Leadership as required.
 
Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.
 
Track and encourage participants to attend scheduled appointments.
 
Maintain accurate participant files and records by entering documentation of all assessments, services, crisis management, and discharge services into various electronic systems for all participants in compliance with ECS practices and contract requirements.
 
Assist participants with planned exits from the program and link to appropriate services.
 
Adhere to agency, state, and funder regulations.
 
Other duties.
 
Minimum Requirements
 
High School Diploma + 4 years’ experience or AA degree in similar field + 3 years’ experience, or CHW Certificate/CADC + 2 – 4 years’ experience, or BA/BS degree in similar field + 2 – 4 years’ experience, or MA/MS degree in similar field + 1 year experience.
 
As a Bilingual (Spanish-speaking) Case Manager, must be fluent in both written and oral communication and comprehension in Spanish.
 
PLUS: 
Associate degree in psychology, counseling, social work, or another related field and 3 years of relevant work experience
 
CCSF Community Health Worker Certificate and 2 – 4 years of relevant work experience
 
High school diploma/GED and 4 years of relevant work experience
 
Experience working in integrated service teams using person-centered harm-reduction and trauma-informed approaches.
 
Background working with unhoused individuals.
 
Effective communication skills (written and oral).
 
Excellent organizational and time management skills.
 
Strong administrative and organizational skills. Must possess excellent charting, recordkeeping, and professional writing skills.
 
Knowledge of Microsoft Office programs and experience documenting services into electronic record systems.
 
Must be able to problem solve and quickly assess/respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution and de-escalation interventions, as well as other types of crises.
 
Operate with cultural humility in a diverse program and staff population.
 
Possess a knowledge of and sensitivity to adults with substance abuse, domestic violence, incarceration, HIV/AIDS, mental health including co-occurring disorders, and history of trauma.
 
Lived experienced preferred, but not necessary.
 
Other Requirements
 
Must secure fingerprint image screening and annual TB screening.
 
Must be able to meet physical requirements of the position, which may include lifting up to 30 lbs.
 
Mission Essential
 
Demonstrate behavior that supports the organization’s mission, vision, and values.
 
Adhere to all company and department programs, policies, and procedures.
 
Communicate effectively and model integrity, fairness, and ethical business practices.
 
ECS offers industry leading healthcare benefits to support your physical and mental well-being.
 
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
 
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

Case Manager - Bilingual

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