soft services manager

Serco

<div>Soft Services Manager 
Impact a better future
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. 
We have been operating in the Middle East since 1947 and have a profound understanding of the region. 
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. 
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world&rsquo;s most complex challenges. 
 
Your Opportunity
The Soft Services Manager will provide advice, guidance, and daily management support to the contract&rsquo;s office services to ensure effective and efficient delivery across the full scope of services. They will be responsible for completing the contracted milestone deliverables and will liaise with and report at least weekly to Serco&rsquo;s senior management and the client on performance and progress, up to completion and sign-off. 
The ideal candidate will have experience in leading and developing diverse, multi-disciplinary teams and large workforces, with a demonstrable focus on client and end-user satisfaction, as well as strong stakeholder management and communication skills. 
This role is part of our team at Zayed University in Abu Dhabi, UAE. 
Key Accountabilities<ul><li>
Manage the day-to-day service delivery and performance of the Soft Services Department, including Cleaning &amp; Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.</li><li>
Ensure that adequate manpower is available at all times, and that all human resource elements of people management - such as discipline, training, performance reviews, objective setting, personal development, mentoring, support, guidance, and counselling - are provided as required.</li><li>
Ensure proper interdisciplinary coordination and effective communication among staff and with other service providers.</li><li>
Manage, support, and coach internal team members to deliver services aligned with company and client objectives.</li><li>
Undertake troubleshooting, customer surveys, quality assessments, and service audits as appropriate to ensure service standards are met.</li><li>
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all identified areas of service.</li><li>
Liaise regularly with all internal stakeholders and customers to identify their future needs and expectations regarding the services provided.</li><li>
Undertake Key Performance Indicator (KPI) and Service Level Agreement (SLA) inspections, and provide service delivery reports to senior management.</li><li>
Coordinate and attend client and supplier meetings, following up on actions with clear visual aids to track and monitor progress.</li><li>
Create and maintain a Stakeholder Management Plan relevant to the Soft Services Department, ensuring that stakeholder engagement levels are monitored and any negative feedback is escalated to the General Manager.</li><li>
Continuously improve systems of communication, maintain business integrity, enhance understanding of customer expectations, and identify and address stakeholder concerns.</li><li>
Respond in a timely manner to standard and non-standard inquiries from all stakeholders - in person, by telephone, email, or in writing - and represent the department in internal and external meetings, workshops, and presentations as required.</li></ul> 
Specific Requirements<ul><li>
7+ years of managerial experience in FM Soft Services, including oversight of large or complex facilities or campus-style environments.</li><li>
Degree or diploma in a relevant discipline.</li><li>
Hands-on CAFM proficiency (e.g., planning, scheduling, KPI/SLA reporting).</li><li>
Proven ability to create, standardize, and continuously improve processes and SOPs.</li><li>
Demonstrated client and end-user focus with strong stakeholder management and communication skills.</li><li>
Experience in leading and developing diverse, multi-disciplinary teams and large workforces.</li><li>
Solid subcontractor/vendor management experience, with strong HSE awareness and performance monitoring against KPIs/SLAs.</li></ul><ul><li>
Experience with SAP, data-driven reporting, and basic budgeting/cost control (preferred).</li><li>
Professional accreditation such as RICS, IWFM, NEBOSH, or similar (preferred).</li><li>
Arabic language skills (preferred).</li><li>
Certified Lean Six Sigma Yellow / Green / Black Belt (preferred).</li></ul> 
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.</div>

Soft Services Manager

AtkinsRéalis

<div>
 
 Overview
 
 
 
 AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.
 
 
 Your role
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
 </li>
 <li>
 Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
 </li>
 <li>
 Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
 </li>
 <li>
 Conduct regular audits and inspections to ensure service excellence and continuous improvement.
 </li>
 <li>
 Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
 </li>
 <li>
 Coordinate with other FM departments to ensure seamless integration of soft and hard services.
 </li>
 <li>
 Manage budgets, procurement, and resource planning for soft services.
 </li>
 <li>
 Foster a culture of customer service excellence and staff development.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
 </li>
 <li>
 Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
 </li>
 <li>
 CFM (Certified Facility Manager) certification is preferred.
 </li>
 <li>
 Strong leadership, communication, and organizational skills.
 </li>
 <li>
 Experience in managing large teams and multiple service lines.
 </li>
 <li>
 Familiarity with CAFM systems and FM reporting tools is an advantage.
 </li>
 <li>
 Previous experience in the Middle East, particularly Qatar, is desirable.
 
 
 </li>
 </ul>
 Rewards &amp; benefits
 
 
 Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
 
 
 This includes:
 
 
 <ul>
 <li>
 Tax-free salary.
 </li>
 <li>
 Comprehensive life insurance coverage.
 </li>
 <li>
 Premium medical insurance for you and your dependents.
 </li>
 <li>
 Generous annual leave balance.
 </li>
 <li>
 Flexible and hybrid work solutions.
 </li>
 <li>
 Remote work opportunities outside of country.
 </li>
 <li>
 Company gratuity scheme.
 </li>
 <li>
 Discretionary bonus program.
 </li>
 <li>
 Annual flight contribution.
 </li>
 <li>
 Relocation assistance.
 </li>
 <li>
 Transportation &amp; housing allowances (available for remote work locations)
 </li>
 <li>
 Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
 
 
 </li>
 </ul>
 Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
 
 
 
 About AtkinsR&eacute;alis
 
 
 
 We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
 
 
 Find out more.
 
 
 
 #QSF
 
</div>

Soft Service Manager

NEW STATE FACILITY MANAGEMENT

About the Role: We are seeking a proactive and experienced Soft Services Manager to oversee and manage all aspects of our soft services operations. The ideal candidate will ensure high-quality service delivery, lead a dedicated team, and maintain compliance with industry standards.Key Responsibilities:<ul><li>Oversee and manage all soft services operations, including housekeeping, landscaping, pest control, janitorial services, and waste management.</li><li>Develop and implement operational strategies to ensure service excellence and efficiency.</li><li>Manage, train, and supervise a team of soft services staff.</li><li>Ensure compliance with health, safety, and environmental regulations.</li><li>Maintain service quality standards, monitoring performance through KPIs and regular audits.</li><li>Coordinate with clients, vendors, and internal teams to ensure seamless service delivery.</li><li>Prepare reports, budgets, and forecasts for soft services operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Facilities Management, Business Administration, or related field.</li><li>Minimum 5 years of experience in managing soft services or facilities management operations.</li><li>Strong leadership, organizational, and communication skills.</li><li>Knowledge of health, safety, and environmental regulations.</li><li>Ability to manage multiple projects and work under pressure.</li><li>Proficiency in MS Office and relevant facilities management software.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Health insurance</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can send their CV and cover letter to cvforjobs7070@gmail.com with the subject line: &ldquo;Application &ndash; Soft Services Manager&rdquo;.Job Types: Full-time, PermanentPay: QAR30.00 - QAR35.00 per month

<div><h2 class="jobSectionHeader">Overview</h2>
AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.<h2 class="jobSectionHeader">
Your role 
</h2><ul><li>
Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.</li><li>
Develop and implement service delivery strategies aligned with client expectations and contractual obligations.</li><li>
Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.</li><li>
Conduct regular audits and inspections to ensure service excellence and continuous improvement.</li><li>
Monitor and report on KPIs and SLAs, taking corrective actions where necessary.</li><li>
Coordinate with other FM departments to ensure seamless integration of soft and hard services.</li><li>
Manage budgets, procurement, and resource planning for soft services.</li><li>
Foster a culture of customer service excellence and staff development.</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).</li><li>
Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.</li><li>
CFM (Certified Facility Manager) certification is preferred.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Experience in managing large teams and multiple service lines.</li><li>
Familiarity with CAFM systems and FM reporting tools is an advantage.</li><li>
Previous experience in the Middle East, particularly Qatar, is desirable.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations)</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2> 
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
#QSF</div>

Jazeera Airways

<div>Jazeera Airways is looking for Soft Services Supervisor who will ensure that all soft services&mdash;such as cleaning, pest control, waste management, event support, furniture management, and other related services&mdash;are delivered to the highest standards of safety, quality, and efficiency.

Responsibilities and Duties:
<ul>
<li>Check and confirm the materials, tools and equipment used by various contractors.</li>
<li>Establish and monitor daily facility checklists.</li>
<li>Observe and prepare review reports for each contractors against SLAs and KPIs.</li>
<li>Manage soft service store, maintaining store records, preparing consumption data.</li>
<li>Review and monitor cost allocation against budget for OPEX and CAPEX.</li>
<li>Verification and management of daily, weekly and monthly FM reports.</li>
<li>Follows up on client/occupant/tenant/ other department complaints.</li>
<li>Preparation and submission of quotations and estimates</li>
<li>To respond in a prompt and efficient manner to all reactive issues and call center requests.</li>
<li>Report to Facilities Manager on work progress and issues daily.</li>
<li>Compile daily inspection checklist to monitor standard of work and completion to the schedule.</li>
<li>Coordinate with other teams/departments.</li>
<li>Display a sound knowledge of all soft service activities.</li>
<li>Strong teamwork ethic and promotion of customer service excellence.</li>
<li>Adopt a caring attitude in all interactions with staff.</li>
<li>Establish procedures for work for staff.</li>
<li>Ensure the provision of a safe and healthy working environment for all personnel.</li></ul> 
 
Requirements and Qualifications:
<ul>
<li>Bachelor Degree/Diploma with relevant soft services qualifications and or knowledge.</li>
<li>Minimum 5 years&rsquo; experience in a similar role.</li>
<li>Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.</li>
<li>Experience of safe working practices, risk assessments, method statements and permit-to-work systems</li>
<li>Good teamwork ethics and promotion of customer service excellence.</li></ul></div>

Soft Services Supervisor

Dussmann-Ajlan & Bros

<div>
 
 
 ey Responsibilities
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Oversee day-to-day soft services operations including housekeeping, pest control, landscaping, waste management, laundry, security, and concierge services.
 </li>
 <li>
 Develop and implement standard operating procedures (SOPs) and service level agreements (SLAs).
 </li>
 <li>
 Ensure all services are delivered in accordance with company and client policies, health and safety standards, and contractual KPIs.
 </li>
 <li>
 Conduct periodic site inspections, audits, and performance reviews.
 </li>
 <li>
 Monitor vendor performance and recommend service improvements or corrective actions.
 </li>
 </ul>
 
 
 Consultancy &amp; Advisory
 
 
 <ul>
 <li>
 Provide expert consultancy to clients on soft services planning, procurement strategies, and cost optimization.
 </li>
 <li>
 Conduct gap analysis and develop improvement plans for clients&rsquo; existing soft service operations.
 </li>
 <li>
 Support clients in tendering processes, including scope definition, technical evaluation, and vendor selection.
 </li>
 <li>
 Develop benchmarking reports, FM audits, and compliance assessments for clients.
 </li>
 <li>
 Advise clients on sustainability initiatives (waste reduction, green cleaning, recycling programs, etc.).
 </li>
 <li>
 Track and report financial performance against KPIs and SLAs.
 </li>
 </ul>
 
 
 People &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Lead and develop on-site soft service teams and service providers.
 </li>
 <li>
 Liaise with clients, tenants, and internal departments to ensure smooth coordination.
 </li>
 <li>
 Conduct training and development programs for service staff to maintain high service quality.
 </li>
 </ul>
 
 
</div>

Soft Service Manager / Specialist

Confidential Government

<div>
 
 We are seeking an experienced
 
 Senior Specialist in Facility Management
 
 to lead our non-technical, soft-service operations. This role is critical to our daily operations and requires a proactive approach to ensure a clean, safe, and productive workplace. The ideal candidate will be responsible for managing services like cleaning, hospitality, waste management, and landscaping to maintain the highest standards for our facility.
 
 
 
 Core Purpose:
 
 To guarantee a high-quality, clean, and welcoming workplace environment by expertly managing all soft services, vendors, and teams.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and oversee all daily soft services, including cleaning, pest control, waste management, landscaping, hospitality, and workplace supplies.
 </li>
 <li>
 Lead, schedule, and direct in-house service teams and third-party vendors.
 </li>
 <li>
 Manage vendor contracts, monitor performance against SLAs (Service Level Agreements), and oversee the soft services budget.
 </li>
 <li>
 Conduct regular quality and safety audits to ensure compliance with all standards.
 </li>
 <li>
 Develop and implement strategies to continuously improve service quality and efficiency.
 </li>
 <li>
 Serve as the primary point of contact for all soft-service inquiries and issues.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 4+ years of facility management experience, with a strong specialization in soft services.
 </li>
 <li>
 Proven skill in vendor management, contract negotiations, and budget oversight.
 </li>
 <li>
 Strong knowledge of hospitality protocols and best practices in workplace services.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple priorities and ensure high standards in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Senior Facilities Engineer

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