soft services manager

Confidential Semi-Government

<div>
 <p>
  We are seeking an experienced
  <strong>
   Senior Specialist in Facility Management
  </strong>
  to lead our non-technical, soft-service operations. This role is critical to our daily operations and requires a proactive approach to ensure a clean, safe, and productive workplace. The ideal candidate will be responsible for managing services like cleaning, hospitality, waste management, and landscaping to maintain the highest standards for our facility.
 </p>
 <p>
  <strong>
   Core Purpose:
  </strong>
  To guarantee a high-quality, clean, and welcoming workplace environment by expertly managing all soft services, vendors, and teams.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage and oversee all daily soft services, including cleaning, pest control, waste management, landscaping, hospitality, and workplace supplies.
  </li>
  <li>
   Lead, schedule, and direct in-house service teams and third-party vendors.
  </li>
  <li>
   Manage vendor contracts, monitor performance against SLAs (Service Level Agreements), and oversee the soft services budget.
  </li>
  <li>
   Conduct regular quality and safety audits to ensure compliance with all standards.
  </li>
  <li>
   Develop and implement strategies to continuously improve service quality and efficiency.
  </li>
  <li>
   Serve as the primary point of contact for all soft-service inquiries and issues.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   4+ years of facility management experience, with a strong specialization in soft services.
  </li>
  <li>
   Proven skill in vendor management, contract negotiations, and budget oversight.
  </li>
  <li>
   Strong knowledge of hospitality protocols and best practices in workplace services.
  </li>
  <li>
   Excellent leadership, communication, and problem-solving skills.
  </li>
  <li>
   Ability to manage multiple priorities and ensure high standards in a fast-paced environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Facilities Engineer

Adani Realty

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Design Stage Intervention:
 <br/>
 <br/>
 Provide inputs on placement of soft-service stations, janitor rooms, service corridors, waste collection points, and security cabins in building design.
 <br/>
 <br/>
 Collaborate with architects to ensure soft services logistics are embedded in layouts.
 <br/>
 <br/>
 <strong>
  Financial Modelling
  <br/>
  <br/>
 </strong>
 Conduct manpower productivity and wage modeling.
 <br/>
 <br/>
 Analyze CAM trends and develop cost-optimized staffing schedules for soft services.
 <br/>
 <br/>
 <strong>
  Operations
  <br/>
  <br/>
 </strong>
 Monitor daily housekeeping, security, helpdesk, waste management, and landscaping operations.
 <br/>
 <br/>
 Track service performance through KPIs like response time, cleanliness index, security audits, etc.
 <br/>
 <br/>
 <strong>
  Revenue Model
  <br/>
  <br/>
 </strong>
 Develop revenue opportunities through managed services (concierge, valet, wellness zones).
 <br/>
 <br/>
 Improve aesthetics and branding by enhancing landscape, lobby, and public areas.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education Qualification:
 <br/>
 <br/>
 Bachelor&rsquo;s degree in Engineering (Mechanical/Electrical/Civil) or Architecture
 <br/>
 <br/>
 <strong>
  Work Experience(Range Of Years)
  <br/>
  <br/>
 </strong>
 15+ Years
</div>


Lead - Facilities Management (Soft Services)

ClairvoyantUAE

<p><b>QUALIFICATIONS:</b></p><ul><li>MALE</li><li>Any Nationality</li><li>2-5 years experience in the same field</li><li>UAE Driver's License</li><li>Cancelled visa</li></ul><p><b>RESPONSIBILITIES:</b></p><ul><li><b>Staff and contractor management</b>: Supervise, schedule, train, and evaluate the performance of cleaning staff, janitors, and other service providers.</li><li><b>Service quality and standards</b>: Ensure high standards of cleanliness, hygiene, and other soft services are maintained to meet client expectations and comply with regulations.</li><li><b>Operations and scheduling</b>: Coordinate and oversee daily soft service operations, including managing work schedules, resource allocation, and ensuring efficient use of supplies.</li><li><b>Health, safety, and compliance</b>: Ensure all soft service activities comply with health, safety, and environmental regulations and conduct regular inspections.</li><li><b>Client relations</b>: Act as a liaison with clients to understand their needs, address complaints, and resolve service-related issues promptly.</li><li><b>Reporting and administration</b>: Maintain accurate records of service activities, performance metrics, and incidents.</li><li><b>Inventory and budget management</b>: Monitor inventory for cleaning supplies and equipment, manage operational budgets, and control costs.</li><li><b>Continuous improvement</b>: Identify areas for improvement in service delivery and implement corrective actions as needed.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

SOFT SERVICE SUPERVISOR FACILITY MANAGEMENT COMPANY

Emirates Nuclear Energy

<p></p><div><div><div><div><div><b>Posting Date: </b>25 Dec 2025
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>3425
</div></div></div></div><div><div><div><div><b>Company: </b>ENEC
</div></div></div></div><div><div><div><div><b>Location: </b>Barakah
</div></div></div></div><div><div><div><div><b>Posting Status: </b>Active Recruitment
</div></div></div></div><div><div><div><div><div><div><div><div>Job Purpose</div>
</div><div>To manage all hard and soft services under teslam scope of responsibilities at BNPP Site outside the restricted areas.</div></div><div><div><div>
Key Activities, Responsibility &amp; Accountability</div>
</div><div>Activity:<br>
Operational Panning<br>
Responsibility:
<br>
<ul><li>Coordinate and update systems and processes, as well develop and implement Hard &amp; Soft Services related procedures;</li><li>Implement opportunities for the continuous improvement of practices to increase productivity and operational efficiency;</li><li>Monitor, control and report operational and financial KPIs related to Hard and Soft services provided by teslam;</li></ul><br>
Operations Management<br>
Responsibility:<br>
<ul><li>Coordinate and monitor hard and soft services delivered under TFM agreement (Total Facilities Management);</li><li>Review contractor's performance and KPIs of services delivered;</li><li>Ensure work done in line with agreed standards and SLAs;</li><li>Manage relationship with facilities design and fit out work;</li><li>Coordinate external vendors and contractors to select the bet inputs to the office expansion process;</li><li>Liaise with procurement department to prepare additional / new scope of services and review existing services for improvement, maximize benefit and decrease the cost;</li></ul><br>
Facility Management<br>
Responsibility:<br>
<ul><li>Coordinate routine landscaping and gardening services management at areas on Site;</li><li>Coordinate and supervises general and specialist cleaning services, pest control and waste collection at site offices; accommodation and the guesthouses;</li><li>Organize and monitor catering and laundry services at site ensuring work done meets agreed KPIs &amp; SLAs;</li><li>Supervise utilization of existing office space and provide recommendation plan for office space management improvement;</li><li>Ensure proper management of office pantries across all facilities;</li><li>Participate in projects related to layout design, furniture allocation, interior design modification and review drawings illustrating space utilization efficiency and ergonomic use;</li><li>Participate in special studies, benchmarking and self-assessments, report research and analysis in the area of facilities planning and facilities management of soft and hard services;</li><li>Provide necessary support during internal and supplier auditing along with supplier site audits and create the action plan based on the findings</li></ul><br>
General Service<br>
Responsibility:<br>
<ul><li>Manage all required resources for support services including office services, utilities, housekeeping, transportation and cleaning;</li><li>Ensure the supply of office consumables (stationery, pantries provision, coffee stations provision)</li><li>Monitor pantry services management and coordinate with catering supervisor and Head of Hospitality and Community Management when required;</li><li>Process stationery orders for standard and non-standard stationery type;</li><li>Coordinate reception areas and ensure the excellence of services;</li></ul><br>
HSE, Security &amp; Continuity of Operations<br>
Responsibility:<br>
<ul><li>Adherence all HSE requirements, procedures and policies;</li><li>Ensure all hard and soft services activities comply with HSE requirements and standards;</li><li>Ensure all hard and soft services team have valid certifications, qualifications and work experience to perform job;</li><li>Assess HSE risks of both routine and non-routine;</li><li>Follow all relevant Security policies, procedures and instructions; comply with all Security requirements while maintenance job performed;</li></ul></div></div><div><div><div>
Responsibilities &amp; Accountabilities (contd.)</div>
</div><ul><li>Ensure compliance with corporate requirements or adherence to policies, procedures and instructions related to Crisis Management and Business Continuity to ensure continuity of maintenance critical operations;</li></ul><br>
Responsibility:<br>
<br>
Responsibility:<br>
<br>
Responsibility:<br>
<br>
The incumbent is expected to perform standard activities as per attachments 4 &amp; 5 in the Job Description procedure (relating to Health, Safety and Environment, Security and Business Continuity, People Management, Excellence and Quality Management</div><div><div><div>
Professional Certifications</div>
</div><div>Minimum<br>
Facility Management Certification<br>
<br>
Preferred<br>
PMP</div></div><div><div><div>
Qualifications</div>
</div><div>Minimum<br>
Bachelor Degree in Engineering/Facilities Management or Business Administration<br>
<br>
Preferred<br>
Bachelor Degree in Facilities Management</div></div><div><div><div>
Experience</div>
</div><div>Minimum<br>
Minimum 5 years of relevant experience in Soft &amp; Hard Facilities Management section<br>
<br>
Preferred</div></div></div></div></div></div></div></div><p></p>

Plant Services Delivery Specialist

GE Vernova

<div><div><div>He will be responsible for managing and driving the administration and security organization in the Site. Install, maintain, and repair internal Admin , soft services &amp; Canteen equipment. Supervise employees who perform the maintenance and soft service operations. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li>
Manage the entire canteen administration in the location independently, under the guidance of the Site HR Head, Ensure employee grievances and complaints w.r.t. Canteen are resolved immediately.</li><li>
Develop and Implement robust systems for employees transport system in Site &amp; Cab management and adherence to legal requirements</li><li>
Handle Hotel arrangements for Customers and Expats travelling to the unit &amp; responsible for complete arrangements for annual events, conferences, seminars and other functions from time to time .</li><li>
Analyzing the need, developing and executing the support systems and putting in place required systems for services like housekeeping, pantry operations&amp; office stationery.</li><li>
Plan, organize, direct and control the work activities of the team members in order to provide prompt and efficient services to internal customers</li><li>
Ensure that All soft services equipment and tools are in good condition for use. Propose plans for preventive maintenance and corrective action.</li><li>
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.</li><li>
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.</li><li>
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.</li><li>
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
For roles outside of the USA- This role requires basic experience in the Admin &amp; Maintenance. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with experience level of 5-7years in manufacturing industry.</li></ul><p></p><p><b>
Desired Characteristics</b></p><ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.</li><li>
Cost Optimization of Admin and Transport Expenses.</li><li>
Canteen and Transport Issue resolutions.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div></div></div><p></p>

Manufacturing Maintenance & Admin Specialist

BESIX

Soft Services Operations Management <p>Supervise daily operations of soft services (cleaning landscaping pest control waste management) ensuring all activities are executed efficiently safely and in line with the international standards and cleaning schedules.</p> Team Leadership & Performance Monitoring <p>Lead and coordinate a team of soft services staff and supervisors ensuring proper shift coverage task assignment attendance and performance. Assist the Facilities Manager in evaluating staff productivity performance and identifying training needs.</p> Service Provider Oversight & Quality Assurance <p>Act as a key liaison for outsourced service providers monitoring deliverables service quality and adherence to SLAs / KPIs. Conduct regular inspections audits and spot checks to maintain high standards and drive continuous improvement.</p> Health Safety & Compliance Management <p>Enforce strict compliance with health and safety regulations child protection protocols and schoolspecific policies. Prepare and review risk assessments work permits and safe work method statements (SWMS). Organize safety briefings toolbox talks and emergency drills.</p> Stakeholder Engagement & Issue Resolution <p>Serve as the primary contact for resolving soft servicesrelated issues raised by school management teaching staff and stakeholders ensuring timely and effective followup.</p> Inventory & Procurement Support <p>Manage consumables and cleaning supply inventory raising procurement requests (PR / PO) as needed and ensuring materials are always available to support smooth operations.</p> Documentation & Reporting <p>Maintain uptodate records for audits inspections staff onboarding and operational reporting. Provide regular updates to the Facilities Manager on service performance compliance and improvement opportunities.</p> Event & Special Activity Coordination <p>Support school events and special activities by coordinating logistics with service providers ensuring soft services are aligned with event requirements</p> Qualifications <ul> <li>Diploma or Bachelors degree in Facilities Management Hospitality or a related field.</li> <li>Minimum 710 years of relevant experience in soft services with at least 3 years in a supervisory or senior supervisory role preferably within school facilities.</li> <li>Strong leadership team management and conflictresolution skills.</li> <li>Indepth knowledge of hygiene cleaning protocols and safety practices within a school or similar setting.</li> <li>Experience with CAFM systems and reporting tools is preferred.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work under pressure and manage multiple priorities effectively.</li> </ul> Additional Information <p>We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.</p> <p>Remote Work: No</p> <p>Employment Type: Fulltime</p> <p>Experience: years</p> <p>Vacancy: 1</p>

Senior Soft Services Supervisor

Assiyana

<p><b>Job Brief:</b></p><p>The Facilities Engineer is responsible for overseeing and coordinating both <b>hard and soft facilities management services</b> to ensure the safe, efficient, and compliant operation of assigned properties. The role involves managing maintenance activities, service providers, and operational standards while ensuring optimal asset performance, customer satisfaction, and adherence to regulatory and contractual requirements. The Facilities Engineer works closely with internal stakeholders, service partners, and vendors to deliver high-quality facilities services across the portfolio.</p><p><b>Job Responsibilities:</b></p><p><i><b>Hard Services Management</b></i></p><ul><li>Oversee preventive, corrective, and reactive maintenance of mechanical, electrical, plumbing (MEP), HVAC, firefighting, and building systems.</li><li>Ensure all hard services are delivered in accordance with statutory requirements, manufacturer recommendations, and best engineering practices.</li><li>Monitor asset performance, breakdown trends, and maintenance records to improve reliability and lifecycle management.</li><li>Coordinate inspections, testing, and certifications with relevant authorities and third-party contractors.</li></ul><p><i><b>Soft Services Management</b></i></p><ul><li>Supervise soft services including cleaning, housekeeping, pest control, landscaping.</li><li>Ensure soft services meet defined service levels, hygiene standards, and customer experience expectations.</li><li>Conduct regular site inspections and audits to ensure service quality and compliance.</li></ul><p><i><b>Contract &amp; Vendor Management</b></i></p><ul><li>Manage and monitor service providers&rsquo; performance against SLAs, KPIs, and contractual obligations.</li><li>Review work orders, method statements, risk assessments, and service reports.</li><li>Support cost control initiatives, evaluate quotations, and assist in budget management for facilities services.</li></ul><p><i><b>Health, Safety &amp; Compliance</b></i></p><ul><li>Ensure full compliance with HSE standards, Qatar regulations, and company policies.</li><li>Identify risks, conduct site safety inspections, and ensure corrective actions are implemented.</li><li>Support incident investigations and preventive measures.</li></ul><p><i><b>Reporting &amp; Coordination</b></i></p><ul><li>Prepare regular operational reports, performance dashboards, and maintenance summaries.</li><li>Coordinate with clients, and internal departments to address issues and ensure service continuity.</li><li>Support project works, minor refurbishments, and handover activities as required.</li></ul><p><b>Job Requirements:</b></p><p><i><b>Education &amp; Certification</b></i></p><ul><li><b>Bachelor&rsquo;s Degree in Mechanical Engineering</b> from a recognized university (<b>mandatory</b>).</li><li><b>Valid Qatari driving license</b> (<b>mandatory</b>).</li><li>PMP (Project Management Professional) certification &ndash; <b>added advantage</b>.</li><li>Certified Facilities Manager (CFM) &ndash; <b>added advantage</b>.</li><li>BICSc certification &ndash; <b>added advantage</b>.</li><li>UPDA/MMUP Engineering License &ndash; <b>added advantage</b>.</li></ul><p><i><b>Experience</b></i></p><ul><li>Minimum <b>5&ndash;8 years</b> of experience in facilities management, property management, or engineering operations.</li><li>Proven experience overseeing <b>both hard and soft services</b> within commercial, retail, residential, or mixed-use developments.</li><li>Experience in contractor and vendor management within the GCC, preferably Qatar.</li></ul><p><i><b>Technical &amp; Professional Skills</b></i></p><ul><li>Strong knowledge of MEP systems, HVAC, building services, and FM best practices.</li><li>Solid understanding of soft services operations and quality standards.</li><li>Familiarity with CAFM/CMMS systems and maintenance reporting tools.</li><li>Strong problem-solving, planning, and coordination skills.</li><li>Ability to read technical drawings, specifications, and maintenance manuals.</li></ul><p><i><b>Competencies</b></i></p><ul><li>Strong organizational and multitasking abilities</li><li>Excellent communication and stakeholder management skills</li><li>High attention to detail and quality</li><li>Proactive, hands-on, and solution-oriented mindset</li><li>Ability to work under pressure and manage multiple sites or priorities</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you currently based in Qatar?</li><li>Do you hold a valid QID?</li><li>Do you hold a valid Qatari driving license?</li><li>Do you hold a Bachelor&rsquo;s degree in Mechanical Engineering?</li><li>How many years of experience do you have managing hard services?</li><li>How many years of experience do you have managing soft services?</li><li>Are you PMP certified?</li><li>Are you BICs certified?</li><li>Are you a certified facilities manager? </li><li>Are you UPDA certified?</li><li>How many years of experience do you have using CAFM systems?</li><li>What is your current total salary package (all inclusive)?</li><li>What is your availability to join?</li></ul>

Facilities Engineer (Hard & Soft)

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