soft services manager

Ritaj Facilities management

The Soft Services Manager is responsible for delivering high-quality non-technical services within the facility, ensuring a clean, safe, secure, and welcoming environment for all users. This includes overseeing or delivering services such as cleaning, security, reception, pest control, waste management, and catering in accordance with service-level agreements and health &amp; safety standards.Key Responsibilities:<ul><li>Deliver and/or supervise soft services, including:</li><li>Cleaning and housekeeping</li><li>Front-of-house / reception duties</li><li>Waste management and recycling</li><li>Pest control coordination</li><li>Security support (e.g., managing access, liaising with guards)</li><li>Catering and vending services (where applicable)</li><li>Monitor quality standards and conduct regular audits/inspections.</li><li>Ensure compliance with health, safety, and environmental policies.</li><li>Maintain records, incident logs, and service checklists.</li><li>Handle minor service complaints and escalate major issues.</li><li>Liaise with contractors and service providers for scheduled work.</li><li>Support the Facilities Manager with service improvement plans and cost control.</li><li>Participate in emergency procedures and site evacuations as needed.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in soft services or facilities management (1&ndash;3 years depending on role level).</li><li>Strong understanding of cleaning, security, and hospitality protocols.</li><li>Good organizational and time management skills.</li><li>Basic knowledge of health &amp; safety and hygiene regulations.</li><li>Professional appearance and excellent customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>IT literacy (e.g., email, report writing, using CAFM systems) is a plus for coordinator/manager roles.</li></ul>Working Conditions:<ul><li>May involve shift work, including evenings, weekends, or holidays.</li><li>Role may require physical activity (walking, standing, cleaning tasks).</li><li>Uniform and ID badge must be worn while on duty.</li></ul>Preferred Certifications (Optional):<ul><li>BICS (British Institute of Cleaning Science) or equivalent</li><li>First Aid Certificate</li><li>Health &amp; Safety (e.g., IOSH or COSHH awareness)</li><li>Security (e.g., SIA License, if security duties included)</li></ul>Job Title: Soft Services ManagerLocation: Lusail Reports to: Facilities ManagerJob Summary:Responsible for delivering and overseeing non-technical facility services such as cleaning, security support, waste management, reception, and catering. Ensures a clean, safe, and professional environment for staff and visitors.Key Responsibilities:<ul><li>Perform or supervise soft services: cleaning, reception, waste, pest control, catering, and security support.</li><li>Monitor service standards and report issues.</li><li>Ensure compliance with health &amp; safety policies.</li><li>Support service contractors and handle day-to-day queries.</li><li>Maintain service logs and assist in audits/inspections.</li></ul>Requirements:<ul><li>Experience in facilities or soft services (1&ndash;3 years).</li><li>Good communication and organizational skills.</li><li>Basic health &amp; safety knowledge.</li><li>Customer-focused and team-oriented.</li><li>IT skills (for coordinators/managers).</li></ul>Job Type: Full-time

Soft Services Manager

IFM Facilities Management LLC

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

Jones Lang LaSalle Incorporated

Assistant Workplace Experience & Operations Manager (Assistant FM) page is loaded Assistant Workplace Experience & Operations Manager (Assistant FM)remote type: On-sitelocations: Riyadh, SAUtime type: Full timeposted on: Posted Todayjob requisition id: REQ454034 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Assistant Workspace Operations Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders. What your day-to-day will look like: Supplier Management Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions Ensure compliance with contracted requirements and local regulations Coordinate mobilization of services for new client workspaces Champion FM experience, data insights, and sustainability initiatives Experience Management Implement global workplace experience programs to enhance employee satisfaction Execute events, amenities, and workplace services Analyze utilization data and engage stakeholders to optimize offerings Establish experience services during workspace mobilization People & Stakeholder Management Develop high-performing supplier teams and foster collaborative environments Build strong client relationships across all organizational levels Deliver exceptional customer service meeting client expectations Health, Safety & Operations Implement safety procedures and ensure regulatory compliance Support WE&O contract delivery and maintain building performance standards Conduct inspections, audits, and emergency response Assist with operational setup for new workspace mobilization Desired or preferred experience and technical skills: You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach. You have 3-5 years direct facilities management operational experience. You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance You have experience managing a team/ people management skill. You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc. You have a qualification in a related Engineering/Technical field relating to building/facility management (desired, not essential) You have experience overseeing maintenance management and testing of critical systems/environments (desired, not essential). Required Skills and Experience: Arabic & English speaker You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service. You are open and have good communication skills. You strive for excellence in what you do and share ideas for improvement. You are proficient with Word and Excel and have a keen interest in technology. You are adaptable to work to requests and projects that may vary from day to day. Location: On-site -Riyadh, SAUIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .<img src="https://www.jobg8.com/Tracking.aspx?bCBjQJ4zyhTJyP5xw8RKkXDZtgV8z6J2z" width="0" height="0" />

Role Overview:The Soft Services Manager will lead the strategic planning, execution, and continuous improvement of soft services operations, serving as the primary point of contact and trusted partner for clients. This senior role requires strong decision-making skills, solution-oriented thinking, and exceptional leadership to deliver high-quality services across large-scale, high-profile projects such as malls, airports, and major commercial developments. The Soft Services Manager will represent iFM in all client interactions, ensuring exceptional service delivery while driving operational and financial performance..Key Responsibilities:<ul><li>Act as the senior representative and &ldquo;face of the client&rdquo; for all soft services matters.</li><li>Build and maintain strong client relationships, proactively identifying needs and providing effective solutions.</li><li>Participate in strategic planning, contract negotiations, and service enhancement initiatives.</li><li>Lead client presentations, performance reviews, and formal reporting.</li><li>Oversee large-scale soft services operations, ensuring KPIs, SLAs, and contractual requirements are consistently met.</li><li>Lead project mobilization and demobilization strategies, including workforce planning, procurement, and operational readiness.</li><li>Manage and motivate large, diverse teams (500+ staff) across multiple high-footfall facilities.</li><li>Implement operational best practices, innovation, and sustainability measures.</li><li>Monitor and analyze operational performance data, implementing improvements where necessary.</li><li>Ensure full compliance with QHSE regulations, Municipality Codes, COSHH, HACCP, and ISO standards.</li><li>Drive quality assurance programs, including regular audits, inspections, and feedback reviews.</li><li>Prepare and manage budgets, P&amp;L statements, and cost-control strategies.</li><li>Identify opportunities for cost savings, efficiency improvements, and value-added services.</li><li>Manage supplier relationships and procurement processes for consumables and equipment.</li><li>Lead talent development initiatives, including training programs and succession planning.</li><li>Foster a positive work culture, high morale, and strong team engagement.</li><li>Conduct performance reviews and implement career progression plans for supervisory staff.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Facilities Management, Hospitality, Business or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP, or ISO are highly desirable.</li><li>10&ndash;12 years of progressive experience in Facilities Management soft services with at least 5 years in a senior managerial capacity.</li><li>Proven track record in managing high-profile, large-scale projects such as Malls, Airports or High Footfall Commercial spaces.</li><li>Demonstrated leadership in managing large multi-site workforces (500+ staff).</li><li>Strong decision-making, problem-solving and strategic planning abilities.</li><li>Excellent client relationship management and negotiation skills.</li><li>In-depth knowledge of cleaning standards, modern equipment, chemicals and eco-friendly practices..</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Name the commercial FM projects (Mall / Airport) managed by you</li></ul>Experience:<ul><li>Large scale projects (500+ workforce projects): 10 years (Required)</li><li>Manager - Soft Service or Senior: 10 years (Required)</li></ul>Language:<ul><li>Ready to relocate to Abu Dhabi (Required)</li></ul>

Soft Services Manager - Large Scale Operations (Malls, Airports, EXPO)

Al Bahiya Trading & Services

Job PurposeTo oversee, manage, and ensure the effective delivery of all soft facilities management services across assigned sites or portfolios. The Operations Manager will lead soft services teams, coordinate subcontractors, ensure compliance with contractual obligations, and drive operational excellence, customer satisfaction, and cost efficiency.Key Responsibilities<ul><li>Lead the day-to-day operations of all soft FM services, including housekeeping, landscaping, pest control, security, waste management, and related support functions.</li><li>Manage and monitor service delivery to ensure compliance with SLAs, KPIs, and statutory regulations.</li><li>Develop and implement operational procedures and schedules to maintain the highest standards of cleanliness, safety, and presentation.</li><li>Supervise site teams and service partners, providing direction, performance feedback, and ongoing training.</li><li>Review and analyze operational data, budgets, and reports to identify improvement areas and achieve cost efficiency.</li><li>Ensure compliance with all health, safety, and environmental standards, promoting a safe working environment.</li><li>Build and maintain strong client relationships, attending meetings and providing regular operational updates.</li><li>Support contract mobilization, resource planning, and service transitions.</li><li>Manage procurement and inventory of consumables, equipment, and materials related to soft services.</li><li>Oversee incident management, risk assessments, and emergency response procedures.</li><li>Lead continuous improvement initiatives to enhance service delivery and customer satisfaction.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Facilities Management, Hospitality, Business Administration, or a related discipline.</li><li>Minimum 7&ndash;10 years&rsquo; experience in soft services management, with at least 3 years in an operations management role.</li><li>Proven experience in managing multiple soft service functions within commercial, residential, or mixed-use portfolios.</li></ul>Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>Operations: 6 years (Required)</li></ul>

Operations Manager (FM)

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
Job Description: Senior Manager Facilities
 Location: Hyderabad
 Department: Facilities Management
 Reports To: Regional Facilities Director / Account Director
 Position OverviewWe are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.
 Key ResponsibilitiesCity Operations LeadershipLead and coordinate all facilities operations across client Hyderabad's two premier locations
 
Serve as the single point of accountability for city-wide facilities performance
 
Ensure seamless service delivery and operational consistency between both sites
 
Develop city-specific strategies aligned with client global and regional objectives
 
Drive standardization of processes, procedures, and service quality across locations
 
Soft Services Management & ExpertisePrimary Focus: Lead comprehensive soft services operations including: Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination
 
Hard Services Oversight & CoordinationSecondary Responsibility: Manage and coordinate hard services through technical teams: HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination
 
Team Leadership & DevelopmentManage diverse facilities teams across both locations (20-30+ staff members)
 
Lead Soft Services Managers, Hard Services Coordinators, and operational staff
 
Develop and mentor Assistant Facilities Managers and team leaders
 
Conduct performance management, career development, and succession planning
 
Foster cross-functional collaboration between soft and hard services teams
 
Implement training programs focused on service excellence and technical competency
 
Client Partnership & Service ExcellenceServe as primary facilities contact for client Hyderabad leadership
 
Build and maintain strong relationships with business stakeholders
 
Conduct regular client reviews, satisfaction surveys, and feedback sessions
 
Manage service level agreements and performance metrics
 
Lead client engagement initiatives and workplace experience programs
 
Operational Excellence & Quality ManagementEstablish and maintain service quality standards across all service lines
 
Implement continuous improvement initiatives and best practices
 
Manage vendor relationships, contracts, and performance monitoring
 
Ensure compliance with safety, security, and regulatory requirements
 
Lead emergency response procedures and business continuity planning
 
Drive cost optimization while maintaining service quality
 
Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field
 
12+ years of facilities management experience with strong soft services background
 
5+ years in senior leadership roles managing multi-service operations
 
Proven experience with large corporate clients (financial services preferred)
 
Experience managing integrated soft and hard services teams
 
Core CompetenciesSoft Services Expertise (Primary)
 Deep knowledge of housekeeping operations, standards, and best practices
 
Experience in food services management and catering operations
 
Understanding of security services and access control systems
 
Expertise in guest services, reception, and concierge operations
 
Knowledge of landscaping, grounds maintenance, and environmental services
 
Hard Services Capability (Secondary)
 Working knowledge of building systems and MEP services
 
Understanding of preventive maintenance programs and asset management
 
Ability to coordinate with technical teams and engineering professionals
 
Basic knowledge of building automation and facility technologies
 
Experience in managing capital projects and renovations
 
Leadership & Management Skills
 Exceptional people management and team development capabilities
 
Strong business acumen and P&L management experience
 
Excellent communication and stakeholder management skills
 
Crisis management and problem-solving expertise
 
Change management and process improvement experience
 
Technical SkillsProficiency in facilities management software (CAFM/IWMS)
 
Knowledge of workplace technologies and smart building systems
 
Strong analytical skills and data-driven decision making
 
Understanding of sustainability practices and green operations
 
Familiarity with local regulations and compliance requirements
 
Key Performance IndicatorsClient satisfaction scores and service excellence metrics
 
Soft services quality standards and performance benchmarks
 
Overall operational efficiency and cost management
 
Team engagement, retention, and development metrics
 
Safety and compliance performance across all services
 
Vendor performance and contract optimization results
 
Budget adherence and cost per square foot optimization
 
Preferred BackgroundHotel/Hospitality Management with corporate facilities experience
 
Corporate Facilities Management with strong soft services focus
 
Integrated Facilities Management with multi-service expertise
 
Financial Services or similar corporate environment experience
 
Compensation & BenefitsCompetitive salary package commensurate with experience
 
Performance-based incentives and annual bonuses
 
Comprehensive health and wellness benefits
 
Professional development and certification support
 
JLL career advancement opportunities
 
Location & Working ConditionsPrimary base in Hyderabad with regular presence at both locations
 
Flexibility for regional travel as required
 
24/7 availability for emergency response and critical situations
 
Occasional travel to other JLL/client locations for best practice sharing
 
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Sr. Manager, Facilities

Job Title: Soft Services ExecutiveLocation: UAE (Abu Dhabi/Dubai) Industry: Facilities Management Experience Required: Minimum 3 years in soft services, especially cleaning operations Employment Type: Full-time Availability: Immediate joiners preferredJob Summary:The Soft Services Executive will be responsible for managing and supervising non-technical services within the facility, with a strong emphasis on cleaning operations. The role ensures high standards of hygiene, safety, and customer satisfaction across all service areas.Key Responsibilities:<ul><li>Cleaning &amp; Housekeeping:</li><li>Supervise daily cleaning operations across all designated areas.</li><li>Conduct regular inspections to ensure hygiene and cleanliness standards.</li><li>Coordinate with cleaning vendors and in-house staff for optimal service delivery.</li><li>Vendor Management:</li><li>Liaise with outsourced service providers to ensure SLAs and KPIs are met.</li><li>Monitor contractor performance and resolve service issues promptly.</li><li>Staff Supervision:</li><li>Manage soft services staff including attendance, grooming, and training.</li><li>Ensure compliance with health, safety, and quality standards.</li><li>Waste Management &amp; Pest Control:</li><li>Oversee waste segregation, recycling, and disposal processes.</li><li>Schedule and monitor pest control activities.</li><li>Customer Service:</li><li>Address client and tenant concerns efficiently.</li><li>Maintain a feedback loop to improve service delivery.</li><li>Reporting &amp; Compliance:</li><li>Prepare service performance reports and audit documentation.</li><li>Ensure adherence to local regulations and company policies.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor's in Facilities Management, Environmental Science, or related field.</li><li>Minimum 3 years of experience in soft services, especially cleaning.</li><li>Strong knowledge of cleaning procedures, equipment, and safety standards.</li><li>Familiarity with UAE regulations (e.g., Dubai Municipality).</li><li>Excellent communication and leadership skills.</li><li>Proficiency in CAFM systems and MS Office.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many days of notice period?</li><li>Current salary</li><li>Expected salary</li></ul>Experience:<ul><li>FM: 2 years (Required)</li></ul>

Soft Service Executive

Search 10000+ Soft services manager jobs near you this October. New roles added regularly across leading industries. Apply today.

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Soft Service Executive