soft services manager

Duserve Facilities Management

<div>JOB SUMMARY / PURPOSE 

The incumbent manages the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities and other specified areas are kept in a clean and orderly condition. Inspects facilities, recommends upgrades when needed. The incumbent establish workflows, standard procedures, and quality control plans, manages subordinate staff in the day-to-day performance of their jobs 

The incumbent is responsible for the maintenance of vendor/supplier relationship. Ensures that the assigned area is monitored as per the SLA and KPI of the client and is kept under budget to ensure profitability of the project. 

ROLE AND RESPONSIBILITIES 

<ul><li>Responsible for the overall cleaning performance of the area assigned. Ensure supervisors prepare work schedules for the Operatives. Impart Training to the Supervisors/Operatives on the basic methodologie</li>
<li>Assign Budget for each project to the supervisor. Monitor the consumables expenses are within budge</li>
<li>Ensure timely submission of the attendance report for payroll processing of its staff and the supervisor</li>
<li>Weekly/monthly meeting with the client to ensure the smooth functioning of cleaning operation</li>
<li>Prepare work completion reports. Prepare monthly reports</li>
<li>Ensure reporting structure is properly implemented</li>
<li>Ensure the project is running under the cost</li>
<li>Collate monthly requisitions prepare monthly material requisitions. Ensure proper maintenance schedules for equipment</li>
<li>Create a Team environment.</li>
<li>Ensure Operatives use equipment and chemicals as per the instructions of the supplier</li>
<li>Ensure Health &amp; Safety measures are properly implemented</li>
<li>Ensure personal hygiene is maintained by the Operatives. Impart personal hygiene training</li>
<li>Internal Audit of the cleaning operations- ensures remedial actions are carried out</li>
<li>Suggest methods of improvements to the clients</li>
<li>Ensure all sites have adequate materials for their daily operation</li>
<li>Monthly report to HOD on the performance of the area</li>
<li>Attend monthly meetings to discuss issues related to operations</li></ul> 

 QUALIFICATON 

<ul><li>Bachelor&rsquo;s degree in hospitality any related field</li>
<li>Possesses very good command of the English language both verbal and written. Arabic and other language is an added advantage.</li>
<li>Requires thorough knowledge of proper English usage, grammar, spelling and punctuation, along with good mathematical skills.</li>
<li>Possess a valid UAE driver&rsquo;s license. Familiarity on UAE roads and areas.</li></ul> 

CERTIFICATION 

<ul><li>BICs\Health and Safety certificate awarded by OHSHA, NEBOSH or other awarding bodies.</li></ul> 

KNOWLEDGE, SKILL AND ABILITY 
<ul><li>Applied knowledge of comprehensive housekeeping and laundry operations and procedures.</li>
<li>Applied knowledge in creating work schedules, inventory supplies, and cost supplies.</li>
<li>Applied knowledge of P&amp;L analysis and variance reports</li>
<li>Leadership ability to direct, supervise and maintain high morale among staff</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li>
<li>High attention to detail and good customer relation and negotiation skills.</li></ul> 

EXPERIENCE 
<ul><li>Minimum three (3) Assistant Housekeeping Manager or Assistant Soft Services Manager experience in handling and managing diversified and multicultural team members within a large Facilities Management, hospitality industry or property management companies.</li>
<li>Experience on managing contracts, budgeting, and analytical P&amp;L evaluation.</li></ul> 

Please submit your application only if you MEET the requirements. Interested candidates may submit their CV, passport and visa copy citing their notice period and salary expectations to careers@duservefm.ae
<div>Location: Dubai, UAE</div></div>

Multiskilled Technician

NEW STATE FACILITY MANAGEMENT

Location: Qatar Industry: Facilities Management Employment Type: Full-TimeJob Summary: We are looking for an experienced Senior Facilities Supervisor cum Soft Services Assistant Manager to oversee both hard &amp; soft FM operations across assigned sites. The candidate will be responsible for managing cleaning and support service teams, supervising maintenance activities, ensuring service quality, client satisfaction, and compliance with company and HSE standards.Key ResponsibilitiesFacilities (Hard Services):<ul><li>Supervise daily maintenance activities (MEP, HVAC, plumbing, electrical &amp; civil works)</li><li>Implement preventive &amp; corrective maintenance schedules</li><li>Inspect equipment and ensure proper functioning</li><li>Coordinate breakdown maintenance and emergency responses</li><li>Monitor subcontractors and vendor performance</li><li>Maintain maintenance records and service reports</li></ul>Soft Services Management:<ul><li>Manage housekeeping, cleaning, waste management, pest control &amp; support staff</li><li>Plan manpower deployment and duty schedules</li><li>Conduct site inspections to maintain cleaning quality standards</li><li>Train cleaners and supervisors on procedures &amp; safety practices</li><li>Handle client complaints and ensure timely resolution</li><li>Manage cleaning materials, chemicals and equipment inventory</li></ul>Administrative &amp; Management Duties:<ul><li>Assist Facilities Manager in budgeting and cost control</li><li>Prepare reports, KPIs, and monthly performance summaries</li><li>Ensure compliance with HSE and company policies</li><li>Support mobilization of new projects and staff onboarding</li><li>Maintain strong client relationship and attend meetings</li></ul>Requirements<ul><li>Diploma / Bachelor&rsquo;s Degree in Engineering or Facilities Management</li><li>Minimum 7&ndash;10 years experience in Facilities Management (Soft Services mandatory)</li><li>Minimum 3 years in supervisory/management role</li><li>Strong knowledge of housekeeping standards &amp; FM operations</li><li>Experience managing large manpower teams</li><li>Good communication and leadership skills</li><li>Computer knowledge (MS Office, CAFM preferred)</li><li>Valid Qatar Driving License preferred</li></ul>Preferred Skills<ul><li>Team leadership &amp; conflict resolution</li><li>Quality control &amp; auditing</li><li>Client coordination &amp; reporting</li><li>Budgeting and material control</li><li>Knowledge of HSE standards</li></ul>How to Apply: Interested candidates may send their CV to: cvforjobs7070@gmail.comSubject: Senior Facilities Supervisor ApplicationJob Types: Full-time, PermanentPay: QAR1.00 - QAR10.00 per month

Senior Facilities Supervisor

Assistant Operations Manager

SBK Real Estate

Job Summary:Oversee and manage all soft services (cleaning, security, landscaping, waste management) across SBK Real Estate properties, ensuring high standards, compliance, and tenant satisfaction.Key Responsibilities:<ul><li>Supervise daily operations of soft services teams.</li><li>Conduct inspections to ensure quality and compliance.</li><li>Manage vendors and monitor performance.</li><li>Handle tenant complaints and ensure prompt resolution.</li><li>Maintain service reports and KPIs.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or equivalent experience in Facility Management, Hospitality, or related field.</li><li>3&ndash;5 years&rsquo; experience in soft services/facility supervision.</li><li>Valid driving license is mandatory.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have experience in handling residential buildings </li></ul>License/Certification:<ul><li>UAE Driving Licence (Required)</li></ul>Work Location: Remote

Soft Service Supervisor

A2ZED FACILITY SERVICES

Job descriptionTasks and Responsibilities:&middot; Manage the daily activities of the Housekeeping department to include appropriate cleaning of all areas.&middot; Monitoring the field officers and Training officers.&middot; Meeting clients and resolving the client queries.&middot; Supporting the Sales team for survey and also with vigilance team if any investigation.&middot; Responsible for payment follow-up with Client &amp; coordinating with Accounts Department.&middot; Ensure the respective field officer to track the Invoices for submission to the client on timely manner.&middot; Coordination with client &amp; inter departmental related payment, invoice, salary, attendance.&middot; Ensuring proper operational &ndash; orientation and monitoring proficiency of the field teams.&middot; Ensuring the site wise materials and machinery related follow-up and resolving the same.&middot; Operations control of the respective personnel such as regarding shifts, maintenance of Client premises have to be strictly enforced and monitored regularly.&middot; Directly responsible in raising the standard of the services, office decorum and procedures and discipline in keeping with the high image of company.&middot; Responsible to support to the Operation team for smooth operation functions.&middot; Daily supervision of the housekeeping staff deployed at client place.&middot; Recruit, schedule and train all new housekeeping staff members as per the shortage.&middot; Uphold the highest standards of cleanliness, safety, and conduct.&middot; Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.Required Knowledge/Skills/Job Qualifications:&middot; Previous experience managing a team of housekeeping employees.&middot; The ability to anticipate customer needs, change goals and direction quickly and multitask.&middot; Advanced knowledge of Housekeeping process and procedures.&middot; Proven excellence in customer service.&middot; Capable of using independent judgment/solid decision making skills ability&middot; Activator/self-motivated to accomplish goals, with a strong sense of responsibility.&middot; Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).&middot; Demonstrated excellent written and verbal communication skills.Desired Candidate Profile&middot; Ideal candidate should be Bachelor&rsquo;s with minimum 05 years of experience in Soft Services operations.&middot; Individual should have independently handled all kind of facilities for large size building complex and companies.&middot; He should have good communication skills and should be able to manage and lead the team.Job Type: Full-timePay: ₹50,000.00 - ₹100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Filed Officer (House Keepig Facility Services): 2 years (Required)</li></ul>Location:<ul><li>Hyderabad, Telangana (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

General Manager(House Keeping Facility Services)

Access hr sollutions

Job Title: Commercial Manager &ndash; Facility Management Experience Required: 10 to 15 Years in UAE (Facility Management Industry)Job Description:We are looking for a highly experienced Commercial Manager with a strong background in Facility Management and Business Development in the UAE market.The candidate will be responsible for driving revenue growth, securing FM contracts, managing commercial performance, and ensuring profitability.Key Responsibilities:<ul><li>Develop and implement commercial strategies for Facility Management services</li><li>Identify and secure new FM contracts (Hard &amp; Soft Services)</li><li>Lead tendering process, pricing strategy, and proposal submissions</li><li>Negotiate contracts and close high-value deals</li><li>Manage client relationships and key accounts</li><li>Monitor revenue, cost control, and profit margins</li><li>Coordinate with operations and finance teams to ensure contract performance</li><li>Analyze market trends and competitor activities</li></ul>Requirements:<ul><li>10 to 15 years UAE experience in Facility Management</li><li>Strong experience in business development and commercial management</li><li>Proven track record of winning FM contracts</li><li>Strong knowledge of Hard and Soft FM services</li><li>Experience handling large government or corporate contracts preferred</li><li>Excellent negotiation and leadership skills</li><li>Strong client network in UAE market</li></ul>Job Types: Full-time, PermanentPay: AED20,000.00 - AED23,000.00 per monthExperience:<ul><li>Facility Management: 5 years (Required)</li><li>Business Development: 10 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Commercial Manager - Facility Management

Big Fish Recruitment

The Role
 We are currently seeking a Facilities Manager on behalf of our client, a Top FM Service Provider based in Dubai. The role is responsible for the optimal planning, delivery, and performance management of Facilities Management (FM) services for mixed-use, residential and high-rise properties. Key Responsibilities: - Handle Hard and Soft FM Services - Track and report the performance of services through defined KPIs and SLAs - Ensure all FM activities comply with health, safety, environmental (HSE), and municipal regulations. - Manage a large diverse work force
 
Requirements
 <ul>
<li>Bachelor’s degree in Mechanical or Electrical Engineering • Experience in Hard and Soft Facilities Management Services • Strong knowledge of FM contracts, SLAs, KPIs, and compliance standards • Strong understanding of contracting, procurement, and budget management. • Must have a valid UAE driver's license</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Facilities Manager

Search 10000+ Soft services manager jobs near you this March. New roles added regularly across leading industries. Apply today.