soft services manager

Facilities Maintenance Management

Facilitx Facility Management &amp; Maintenance is seeking a highly experienced and dynamic Security &amp; Soft Services Manager to join our operations team in Qatar.Key Responsibilities:Oversee all soft services operations including housekeeping, fa&ccedil;ade cleaning, pest control, and waste managementManage security operations across multiple sites, ensuring safety of buildings, tenants, and assetsSupervise subcontractors and ensure compliance with service standards and KPIsMonitor service quality, performance, and operational efficiency across all projectsManage access control systems, visitor procedures, and parking operationsHandle tenant coordination, complaints, and operational requirementsPrepare reports, monitor performance, and ensure continuous service improvementSupport tendering processes, pricing evaluation, and operational planning- Requirements:Bachelor&rsquo;s Degree in Facilities Management, Business Administration, Security Management, or related fieldMinimum 7+ years of experience in Facility Management / Soft Services / Security OperationsStrong experience in managing housekeeping, security, and subcontractors across multiple sitesStrong leadership, communication, and stakeholder management skillsAbility to handle multiple projects and operational priorities- Location: Qatar- Eligibility: Candidates must be currently residing in Qatar⚠ Preference will be given to candidates with no notice period or those available for immediate joining- How to Apply: Interested candidates may send their updated CV to: careers@facilitxfm.comJob Type: Full-timeBenefits:<ul><li>Relocation assistance</li></ul>Work Location: In person

Security & Soft Services Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The Soft Services Manager is responsible for leading, coordinating, and governing the delivery of soft facilities management services within the Staff Accommodation portfolio, ensuring a safe, resident‑focused, and high‑quality living environment across mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into day‑to‑day service excellence, operational stability, and continuous improvement. 
Applications closing on the 3rd of May 2026.
Key Responsibilities:
1. Operational Readiness &amp; Mobilisation<ul><li>
Own and deliver the soft services readiness plan, covering people, processes, systems, and service partners, aligned with handover, occupancy, and operational milestones.</li><li>
Ensure all soft services are fully mobilised and operationally ready for day‑one occupancy and phased handovers.</li><li>
Coordinate mobilisation activities across multiple service streams to support scalable future phases.</li></ul>
2. Operating Model &amp; Service Integration<ul><li>
Establish and embed the soft services operating model across residential, communal, and amenity spaces.</li><li>
Ensure effective integration between soft services, hard FM, property management, community operations, and support functions.</li><li>
Define service interfaces, escalation paths, and coordination mechanisms to support efficient daily operations.</li></ul>
3. Handover, Acceptance &amp; Commissioning<ul><li>
Support handover activities to ensure facilities are operationally usable, safe, and resident‑ready, not just technically complete.</li><li>
Contribute to acceptance criteria relevant to soft services, hygiene, safety, and resident experience.</li><li>
Support defect identification, tracking, and resolution related to resident‑facing areas and amenities.</li></ul>
4. Service Provider Oversight &amp; Performance Management<ul><li>
Act as the primary point of contact for soft services delivery and performance governance.</li><li>
Monitor service delivery against agreed KPIs, service levels, and quality standards.</li><li>
Review performance reports, inspections, audits, and corrective action plans.</li><li>
Escalate service risks, non‑performance, or compliance issues through defined governance channels.</li></ul>
5. Resident Experience &amp; Community Operations<ul><li>
Own and maintain resident experience standards, including house rules, service expectations, escalation processes, and communication protocols.</li><li>
Oversee community, lifestyle, and engagement initiatives that promote wellbeing, inclusion, and resident satisfaction.</li><li>
Ensure services are culturally appropriate, accessible, and responsive to resident needs.</li></ul>
6. Systems, Reporting &amp; Data‑Driven Management<ul><li>
Ensure effective use of operational systems supporting soft services delivery, reporting, and performance monitoring.</li><li>
Review dashboards, analytics, and resident feedback to identify trends, risks, and improvement opportunities.</li><li>
Support data‑driven decision‑making and transparency across soft services operations.</li></ul>
7. Launch &amp; Early‑Life Stabilisation<ul><li>
Lead soft services readiness for launch, ensuring a resident‑first and operationally stable go‑live.</li><li>
Manage early‑life operational issues, service tuning, and coordination with service partners.</li><li>
Capture lessons learned and embed improvements for future phases and mobilisations.</li></ul>
8. Steady‑State Operations &amp; Continuous Improvement<ul><li>
Support the Facilities Management Senior Manager in maintaining stable, high‑performing steady‑state operations.</li><li>
Identify and implement cost efficiency and value optimisation initiatives across soft services.</li><li>
Drive continuous improvement through performance reviews, audits, innovation, and resident feedback.</li><li>
Ensure services remain scalable, sustainable, and adaptable as the accommodation portfolio grows.</li></ul>
9. Soft FM Services Oversight (Landscaping, Security, Waste Management, Pest Control ...etc.)<ul><li>
Provide client‑side oversight and coordination for all soft FM services, including landscaping, security, waste management, pest control, and hygiene‑related services.</li><li>
Ensure landscaping services maintain a safe, functional, and visually acceptable environment, supporting resident wellbeing, accessibility, and asset presentation.</li><li>
Oversee security service delivery in coordination with FM leadership to ensure a safe, secure, and resident‑appropriate environment, including access control, patrols, incident reporting, and alignment with site rules and community standards.</li><li>
Monitor waste management services to ensure effective segregation, collection, storage, and removal, supporting hygiene, sustainability objectives, and regulatory compliance.</li><li>
Ensure pest control services are delivered proactively and reactively to maintain a healthy, pest‑free living environment, with effective coordination across cleaning, waste, and landscaping activities.</li><li>
Review service performance, inspections, audits, and incident trends across these soft FM services, ensuring timely corrective and preventive actions.</li><li>
Coordinate interfaces between landscaping, security, cleaning, waste, and community operations to avoid service gaps or duplication.</li><li>
Support the Facilities Management Senior Manager in identifying operational risks, service inefficiencies, and improvement opportunities related to soft FM services.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.</li><li>
8+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.</li><li>
Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
</li><li>Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
</li><li>GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</li><li>
Facilities Management or built‑environment&ndash;related certification (e.g., IFMA, BIFM, RICS, or equivalent) &ndash; desirable.</li><li>
Health &amp; Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) &ndash; desirable.</li><li>
Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) &ndash; advantageous.</li><li>
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)</li></ul></div>

Soft Services Manager - 006 - CDU12

<div>The Senior Manager - Soft Services - Facilities Management at Qiddiya Investment Company is responsible for leading the strategic planning, execution, and governance of all soft services across Qiddiya's assets. This includes managing cleaning, landscaping, waste management, security, pest control, and other support services to ensure a safe, clean, and welcoming environment for employees, visitors, and stakeholders.
The role includes overseeing service delivery by third-party providers, establishing performance standards, ensuring compliance with health and safety regulations, and continuously improving service quality to support the overall guest and employee experience at Qiddiya. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Business Administration, Hospitality, or a related field.</li><li>
Minimum 10 years of experience in soft services management within facilities management, preferably in large-scale mixed-use, entertainment, or leisure sectors.</li><li>
Proven experience managing multiple third-party vendors and service level agreements (SLAs).</li><li>
Strong knowledge of health, safety, and environmental standards applicable to soft services.</li><li>
Demonstrated leadership skills with experience managing multidisciplinary teams.</li><li>
Excellent communication, stakeholder management, and problem-solving abilities.</li><li>
Experience working in the Middle East region is desirable.</li></ul> 

Benefits 
Comprehensive benefits package</div>

Senior Manager - Soft Services - Facilities Management - INV-013 CDU8

Dussmann-Ajlan & Bros

<div>
 
 Responsible for coordinating the planning and of the Annual Cleaning Plan in compliance with Facilities Management Services Provider to comply with all relevant contractual SLA&rsquo;s and industry standards, including BICS.
 
 
 Responsible for reviewing training standards for all FMS, soft services staff and providing feedback against industry best practice.
 
 
 Responsible for the implementation of the PMS Procedure including observations / NCRs to ensure the FMS is complying with contractual deliverables, SLA&rsquo;s and health, safety and environmental standards, to ensure a continual improvement process is fully embedded.
 
 
 
 Contract Scope of works requirements:
 
 
 <ol>
 <li>
 To oversee and guide activities of FM contractor and subcontractors&rsquo; personnel to ensure complete and satisfactory performance of the work defined in the contract relating to all facility soft services
 </li>
 <li>
 Implementing continuous improvement in all services lines drive value to add and control costs
 </li>
 <li>
 Ownership of KPI&rsquo;s and metrics to manage performance and governance process for daily management operations
 </li>
 <li>
 Ensuring soft services are provided by managing contractors and suppliers per scope of work.
 </li>
 <li>
 Supervisory rile involves contract performance management, people&rsquo;s management, decision making, route cause analysis, inspection and audit, readiness, communication, management of planning/scheduling and assignment and drive overall improvement of productivity.
 </li>
 <li>
 Meet with all standard operating procedures, codes, and regulations, ensure that the BICSc standards are being delivered by the service contractor across the portfolio and to share best practices.
 </li>
 <li>
 Ensure areas and processes are in optimum condition for audit readiness and compliance
 </li>
 <li>
 Execute daily building inspections, and monthly job walks ensuring contracted scope is met.
 </li>
 </ol>
 
 Monitor all on-ground activities handled by FM contractor.
 
</div>

Soft Service Consultant

AQUA CLEAN

Job Description:<ul><li>Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services.</li><li>Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations.</li><li>Maintain strict compliance with healthcare operational standards, infection control protocols, and safety regulations.</li><li>Lead, supervise, and coordinate operational teams to ensure efficient service delivery and workforce productivity.</li><li>Monitor service performance through KPIs, audits, inspections, and client feedback.</li><li>Develop and implement operational plans, schedules, and service improvement initiatives.</li><li>Maintain strong client relationships and serve as the primary liaison between the company and the client organization.</li><li>Ensure adequate staffing levels, training, and workforce management to meet operational requirements.</li><li>Manage budgets, cost controls, and resource allocation related to service delivery.</li><li>Prepare operational reports, performance reviews, and compliance documentation.</li><li>Address operational challenges, complaints, or service disruptions promptly and effectively.</li><li>Ensure adherence to company health, safety, environmental, and quality standards.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree or Diploma in Facilities Management, Healthcare Operations, Business Administration, or a related field.</li><li>Minimum 10 years of experience in facilities management, specifically in soft services operations.</li><li>Minimum 5 years of experience managing services in healthcare facilities such as hospitals, clinics, or medical centers.</li><li>Joint Commission International (JCI) awareness; Key Performance Indicator (KPI) management; incident management; Health &amp; Safety (HSE) induction</li><li>Strong communication and client relationship management abilities.</li><li>Ability to manage multiple services and operational priorities in a high-demand environment.</li><li>Proficiency in reporting, documentation, and performance monitoring systems.</li><li>Knowledge of health and safety regulations applicable to healthcare and facilities management operations.</li></ul>Work Location: In person

Integrated Services Contract Manager

Facility Management

<div>Job Purpose
To perform the assigned role within the Facade Glass package covering facade, high glass, high-level cleaning, BMU/rope-access interfaces, external envelope presentation and work-at-height controls, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Facade Glass package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Control BMU/rope access/high-glass work, dropped-object prevention, exclusion zones, fa&ccedil;ade inspection and safe access windows.
Coordinate work-at-height activities to avoid impact on roads, drop-off zones, passengers, aircraft operations or public safety.
Qualifications, Experience and Courses
Minimum 4 years previous FM experience in GCC and 15+ years hands-on experience leading soft services; knowledge of soft service systems; prepare PPM plans, track work orders and update CAFM; strong manpower management; good MS Office, scheduling and planning.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Work-at-height compliance
Schedule completion
Exclusion-zone and dropped-object control</div>

Facade and High Glass Cleaning Manager

<div>Job Purpose
To perform the assigned role within the Landscape package covering landscape, irrigation, horticulture, vegetation control, external presentation and campus/airside interfaces, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the Landscape package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Maintain landscape assets, irrigation systems, turf, shrubs, planters, vegetation and airport external presentation.
Control vegetation to prevent visibility, wildlife, drainage, FOD, security or airside/landside interface concerns.
Qualifications, Experience and Courses
Minimum 4 years previous FM experience in GCC and 15+ years hands-on experience leading landscaping/soft services; knowledge of landscaping and soft services systems; prepare PPM plans, track work orders and update CAFM; strong manpower management; good MS Office, scheduling and planning.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
Landscape condition
Irrigation uptime
Vegetation and water-efficiency control</div>

Landscape Operations Manager

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