software product specialist

Bosch

<div>Company Description 
About Bosch Mobility Platforms (MPS)
Bosch Mobility Platforms (www.bosch-mps.com) is shaping the future of connected mobility and logistics. As a cloud-native, platform-driven business within Bosch, MPS empowers ISVs, mobility providers, and fleets to build, scale, and grow digital solutions faster. With our Digital Tech Stack and Logistics Operating System (L.OS), we serve customers worldwide&mdash;delivering trust, scale, and innovation in a dynamic market environment. 
Job Description 
Job Summary
We are seeking a detail-oriented and experienced professional to join our team as an IoT Hardware and Software Purchase Specialist. In this role, you will be responsible for sourcing, evaluating both products &amp; supplier and purchasing hardware components and systems, Software, Licenses with a specific focus on IoT devices and associated technologies.
 You will work closely with vendors, internal stakeholders, and technical teams to ensure the timely procurement of high-quality hardware &amp; software that meets our company&rsquo;s needs and standards. The ideal candidate will have a strong background in hardware procurement, Software procurement, Supplier evaluation &amp; release excellent negotiation skills, and a deep understanding of IoT technologies and their applications. You are also responsible for implementing process &amp; systems for Purchase. 
 
Primary Responsibilities
<ul><li>Research, evaluate, and select vendors and suppliers for IoT hardware components and general hardware based on quality, cost, reliability, and timeliness of delivery.</li><li>
Research, evaluate, and select vendors and suppliers for Software components and licenses, SaaS model based on quality, cost, reliability, and timeliness of delivery.</li><li>
Audit Supplier, end to end manufacturing &amp; supply chain process &amp; release as per Bosch standards</li><li>
Conduct thorough assessments &amp; curation of software &amp; IoT products.</li><li>
Coordinate with legal and Product teams to review and finalize vendor contracts and agreements.</li><li>
Monitor software license compliance and ensure adherence to usage policies.</li><li>
Evaluate product/solutions for Scalability.</li><li>
Collaborate with IT/Product teams to ensure seamless integration/onboarding/ deployment of new software solutions.</li><li>
Negotiate contracts, terms, and pricing agreements with vendors to ensure favorable terms for the company.</li><li>
Collaborate with internal teams to understand hardware/Software/License requirements and specifications for IoT projects and general hardware/software/license needs.</li><li>
Manage the procurement process from requisition to delivery, ensuring adherence to budgetary constraints and project timelines.</li><li>
Maintain accurate records of purchases, pricing, and inventory levels.</li><li>
Monitor market trends, technology advancements, and regulatory changes related to IoT hardware and Software/License, Data Privacy Acts and advise management on potential impacts.</li><li>
Develop and implement strategies to optimize procurement processes, reduce costs, and improve efficiency.</li><li>
E-Commerce management &agrave; Onboard the product on platform, release &amp; contract with supplier as per e-commerce guidelines</li><li>
Returns management &agrave; Contract with supplier &amp; Logistics Service Provider for customer return management.</li><li>
Coordinate with logistics and warehouse teams to ensure timely receipt and distribution of purchased hardware.</li><li>
Resolve any issues or disputes with vendors regarding quality, delivery, or pricing discrepancies.</li><li>
Implementation Purchase Process as per Bosch &amp; Industry Standards</li></ul> 
Qualifications 
Desired Qualification<ul><li>
Bachelor&rsquo;s degree in Electronics &amp; communication, or Mechanical Engineering</li><li>
Proven experience as a hardware &amp; Software purchase specialist, procurement officer, or similar role, with at least 3-5 years specifically focused on IoT hardware &amp; Software procurement.</li><li>
Deep understanding of IoT technologies, including sensors, embedded systems, connectivity protocols, and hardware platforms.</li><li>
Strong negotiation skills and the ability to build and maintain effective relationships with vendors and suppliers.</li><li>
Excellent analytical and problem-solving abilities.</li><li>
Expertise on relevant procurement software and SAP</li><li>
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.</li><li>
Effective communication skills, both written and verbal, with the ability to present information and influence stakeholders at all levels of the organization.</li><li>
Strong knowledge on Platform Business models</li><li>
Strong knowledge on Cloud, Blockchain &amp; other latest Software</li><li>
Experience in Electronics, Telecommunication &amp; Service Supplier Assessment &amp; Release process</li></ul> 

Additional Information 
Functional and Behavioral Skills 
<ul><li>Understand the requirements / goals from function team, setting clear priorities and direction.</li><li>
Influence teams, and individuals positively. Leading by example and establishing confident relationships with stakeholders.</li><li>
Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.</li><li>
Analytical &amp; conceptual thinking with systems / process orientation (end to end)</li><li>
Ability to communicate across horizontal &amp; vertical stakeholders in the organization.</li><li>
Result focus and future orientation</li><li>
Adaptability, Service orientation &amp; connect with end user from the perspective of user experience</li></ul></div>

Purchase Specialist– IoT HW, Software_MPIN

Big Ticket

<div>
 
 Company Overview
 
 
 
 Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.
 
 
 At Big Ticket, we&rsquo;re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.
 
 
 
 Purpose and Objectives for the Role
 
 
 
 The Web &amp; App Product Specialist facilitates the delivery and ongoing optimisation of Big Ticket&rsquo;s digital platforms, with a specific focus on native mobile apps. This role acts as a vital link between business stakeholders and technical teams, ensuring that the product roadmap is executed efficiently.
 
 
 Instead of defining high-level strategy, the Product Specialists focuses on tactical delivery, managing the daily workflow, coordinating with vendors, and ensuring that development priorities align with business goals. The role champions a user-centric approach, ensuring that new features and functional updates are delivered to a high standard.
 
 
 
 Overall Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with the E-commerce Channel Manager to deliver the agreed product roadmap. Focus on the practical execution of features, ensuring projects move from the planning stage to release without friction.
 </li>
 <li>
 Maintain a healthy product backlog by organising and prioritising tasks. While not solely responsible for authoring complex Business Requirement Documents (BRDs), the Product Specialist provides critical input to requirements, ensuring developers have the context and clarity needed to execute work without ambiguity.
 </li>
 <li>
 Serve as the day-to-day point of contact for external development partners and internal stakeholders. Monitor timelines and manage the flow of information to ensure that bugs, features, and technical tasks are addressed in the correct order.
 </li>
 <li>
 Coordinate the integration of key technical projects and user journey enhancements. Work with technical teams to ensure smooth implementation of platform updates, functional improvements, and third-party integrations.
 </li>
 <li>
 Support the continuous improvement of the mobile app and web experience. Assist in running A/B tests on UI/UX elements and use performance data to suggest practical improvements to the customer journey.
 </li>
 <li>
 Oversee the quality of releases by coordinating User Acceptance Testing (UAT) and verifying that delivered work meets the agreed success criteria before launch.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Proven experience in a Product or Digital Delivery role, with exposure to both web and mobile app environments.
 </li>
 <li>
 Strong organisational skills with the ability to manage backlogs, support sprint cycles, and keep delivery tracks moving.
 </li>
 <li>
 Ability to understand technical concepts and trade-offs, allowing for effective communication with developers and vendors (without needing to be a technical expert).
 </li>
 <li>
 Excellent interpersonal skills to act as a bridge between commercial teams and technical vendors.
 </li>
 <li>
 Comfortable using tools like GA4 or similar to monitor performance and identify areas for improvement.
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, computer science, marketing, or a related field.
 </li>
 <li>
 Product certification (CSPO, PSPO) is highly desirable.
 </li>
 </ul>
</div>

Web & App Product Specialist

<div>Company Overview

Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.

At Big Ticket, we're more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.

Purpose and Objectives for the Role

The Web &amp; App Product Specialist facilitates the delivery and ongoing optimisation of Big Ticket's digital platforms, with a specific focus on native mobile apps. This role acts as a vital link between business stakeholders and technical teams, ensuring that the product roadmap is executed efficiently.

Instead of defining high-level strategy, the Product Specialists focuses on tactical delivery, managing the daily workflow, coordinating with vendors, and ensuring that development priorities align with business goals. The role champions a user-centric approach, ensuring that new features and functional updates are delivered to a high standard.

Overall Responsibilities
<ul>
<li>Collaborate with the E-commerce Channel Manager to deliver the agreed product roadmap. Focus on the practical execution of features, ensuring projects move from the planning stage to release without friction.</li>
<li>Maintain a healthy product backlog by organising and prioritising tasks. While not solely responsible for authoring complex Business Requirement Documents (BRDs), the Product Specialist provides critical input to requirements, ensuring developers have the context and clarity needed to execute work without ambiguity.</li>
<li>Serve as the day-to-day point of contact for external development partners and internal stakeholders. Monitor timelines and manage the flow of information to ensure that bugs, features, and technical tasks are addressed in the correct order.</li>
<li>Coordinate the integration of key technical projects and user journey enhancements. Work with technical teams to ensure smooth implementation of platform updates, functional improvements, and third-party integrations.</li>
<li>Support the continuous improvement of the mobile app and web experience. Assist in running A/B tests on UI/UX elements and use performance data to suggest practical improvements to the customer journey.</li>
<li>Oversee the quality of releases by coordinating User Acceptance Testing (UAT) and verifying that delivered work meets the agreed success criteria before launch.</li>
</ul>
Skills Required
<ul>
<li>Proven experience in a Product or Digital Delivery role, with exposure to both web and mobile app environments.</li>
<li>Strong organisational skills with the ability to manage backlogs, support sprint cycles, and keep delivery tracks moving.</li>
<li>Ability to understand technical concepts and trade-offs, allowing for effective communication with developers and vendors (without needing to be a technical expert).</li>
<li>Excellent interpersonal skills to act as a bridge between commercial teams and technical vendors.</li>
<li>Comfortable using tools like GA4 or similar to monitor performance and identify areas for improvement.</li>
</ul>
Qualifications Required
<ul>
<li>Bachelor's degree in business, computer science, marketing, or a related field.</li>
<li>Product certification (CSPO, PSPO) is highly desirable.</li></ul></div>

Takamol Holding

<div>
 
 The Application Senior Specialist is responsible for
 
 end-to-end ownership of assigned enterprise applications
 
 throughout their lifecycle.
 
 
 The role focuses on ensuring applications are effectively delivered, activated, adopted, stabilized, and continuously improved to meet business and operational needs.
 
 
 This role shifts accountability from project-based delivery to
 
 long-term application ownership
 
 , ensuring sustained value realization, reduced vendor dependency, and alignment with corporate objectives.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Application Ownership &amp; Lifecycle Management
 
 
 <ul>
 <li>
 Own assigned enterprise applications end-to-end, from planning and delivery through go-live, stabilization, and continuous improvement.
 </li>
 <li>
 Act as the primary point of accountability for application performance, stability, utilization, and long-term sustainability.
 </li>
 <li>
 Ensure applications remain aligned with business needs and deliver sustained operational value over time.
 </li>
 </ul>
 
 
 
 
 
 Delivery Oversight &amp; Governance
 
 
 <ul>
 <li>
 Oversee delivery activities to ensure alignment with approved scope, timeline, and budget, while maintaining post-delivery accountability.
 </li>
 <li>
 Identify and manage delivery and operational risks that may impact application stability, adoption, or sustainability.
 </li>
 <li>
 Ensure adherence to approved governance frameworks, policies, standards, and quality expectations.
 </li>
 <li>
 Monitor vendor delivery performance and ensure commitments are met from an application ownership perspective.
 </li>
 </ul>
 
 
 
 
 
 Business Engagement &amp; Adoption
 
 
 <ul>
 <li>
 Work closely with business stakeholders to understand operational needs and usage challenges.
 </li>
 <li>
 Drive application activation and adoption across relevant functions.
 </li>
 <li>
 Collect post-go-live feedback, monitor usage, and propose enhancements to improve effectiveness and user adoption.
 </li>
 <li>
 Ensure full and effective utilization of application features, targeting maximum functional coverage.
 </li>
 </ul>
 
 
 
 
 
 Product, Functional &amp; Solution Ownership
 
 
 <ul>
 <li>
 Develop a deep understanding of system functions, features, and workflows and how they support business operations.
 </li>
 <li>
 Participate actively in functional walkthroughs, solution demos, and design discussions.
 </li>
 <li>
 Support prioritization of requirements and enhancements based on business value.
 </li>
 <li>
 Contribute to defining a clear product/solution vision aligned with business objectives.
 </li>
 <li>
 Develop and maintain a delivery-focused roadmap that aligns scope, priorities, timeline, and budget.
 </li>
 </ul>
 
 
 
 
 
 Solution Evaluation &amp; Procurement Support
 
 
 <ul>
 <li>
 Evaluate proposed solutions from a functional and operational perspective.
 </li>
 <li>
 Participate in solution comparison and selection activities.
 </li>
 <li>
 Contribute to RFI and RFP processes, including requirement definition, evaluation support, and vendor clarifications.
 </li>
 <li>
 Ensure selected solutions align with enterprise architecture and long-term sustainability objectives.
 </li>
 </ul>
 
 
 
 
 
 Acceptance &amp; Release Readiness
 
 
 <ul>
 <li>
 Participate in functional and technical acceptance of delivered solutions.
 </li>
 <li>
 Ensure solutions are fit for purpose, compliant with standards, and ready for activation/go-live.
 </li>
 <li>
 Support release readiness and deployment coordination activities
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Operational Support &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Support troubleshooting and issue resolution related to assigned applications.
 </li>
 <li>
 Coordinate fixes and enhancements to minimize operational disruptions.
 </li>
 <li>
 Identify opportunities for optimization, enhancement, integration, and automation.
 </li>
 <li>
 Proactively propose improvements that enhance efficiency, usability, and business value.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong understanding of enterprise applications and business processes.
 </li>
 <li>
 Ability to bridge business needs with technical implementation.
 </li>
 <li>
 Experience working with vendors and cross-functional teams.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Effective communication and stakeholder management.
 </li>
 <li>
 Strong sense of ownership and accountability beyond project delivery.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
 </li>
 <li>
 
 5+ years of experience in application delivery, enterprise systems, or application ownership roles.
 
 </li>
 <li>
 Project management certifications (PMP, PRINCE2, Agile) are considered an advantage.
 </li>
 </ul>
</div>

Application Senior Specialist (Product-Oriented)

Boeing

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is currently seeking a Mid-Level Data Catalog Product Specialist to join the team in Seattle, AZ; Mesa, AZ; or Plano, TX.
The selected candidate will support the adoption, capability development, and product lifecycle for the Alation Data Catalog across Boeing. This role sits on the Enterprise Artificial Intelligence and Data (EAI&amp;D) Data Governance team and partners across Data Engineering, Analytics, Business Intelligence (BI), Security, Business Units (BUs), and Suppliers to deliver a catalog-driven data ecosystem that improves discoverability, trust, access, and stewardship of Boeing data.
The successful candidate will combine product management discipline (roadmaps, user research, value propositions, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), etc.) with hands-on experience in data governance, common data platforms, and business intelligence to accelerate catalog adoption and drive measurable business outcomes.
Position Responsibilities:<ul><li>
Support &amp; drive product vision, strategy, and roadmap for the Alation Data Catalog to support data discovery, data lineage, stewardship workflows, access policies, and metadata management across Boeing</li><li>
Conduct user research and stakeholder discovery (data stewards, analysts, engineers, data consumers, security teams) to define product requirements and prioritize backlog using outcomes/KPI-driven decision making</li><li>
Define, measure, and iterate on KPIs (e.g., catalog adoption, active users, metadata coverage, stewardship SLA, search success rate, data asset usage) and deliver regular product metrics and reports</li><li>
Partner with Data Engineering and Platform teams to integrate Alation with enterprise data sources and metadata harvesters (Teradata, Google BigQuery, AWS Redshift, cloud object stores, data warehouses, etc.), ensuring scalable, secure integrations</li><li>
Act as a primary business-facing product owner for the catalog: run demos, onboard new user groups, design training/enablement, and evangelize value internally and externally where needed</li><li>
Design and deliver BI/analytics for product metrics and user-reported outcomes; build dashboards and reports to track adoption, value delivered, and areas for improvement</li><li>
Support data governance processes (data ownership/stewardship assignments, access controls, policy enforcement workflows) and help operationalize governance playbooks with tooling</li><li>
Facilitate governance forums, stakeholder working groups, and prioritize enhancements that reduce friction and increase trust in corporate data assets</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
3+ years of experience in technical product management or product ownership, specifically in data science, AI, data products, or related technical domains</li><li>
3+ years of experience in an agile work environment</li><li>
3+ years of experience with data governance frameworks and compliance standards relevant to data management</li><li>
3+ years of experience with analytics technology stacks; Azure, GCP, Teradata, etc.</li><li>
Willing and able to travel domestically 10% of the time</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
Certifications or formal training in product management, data governance, or cloud data technologies</li><li>
Experience working directly with Alation or another enterprise data catalog or metadata management tool</li><li>
Experience integrating metadata harvesters, catalog connectors, or APIs between catalogs and data platforms</li><li>
Experience with cloud data architectures (AWS, GCP, Azure) and cloud-native data services</li><li>
Experience with data security/privacy frameworks and implementing access controls in catalog tooling</li><li>
Experience designing and implementing adoption programs, training curricula, and community of practice models for governance/stewardship</li><li>
Experience with metrics instrumentation and building product health dashboards to demonstrate ROI</li></ul>
Conflict of Interest:
Successful candidates for this job must satisfy the Company&rsquo;s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay &amp; Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $105,400 &ndash; $152,950 
Applications for this position will be accepted until Mar. 10, 2026 
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift 
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</div>

Mid-Level Data Catalog Product Specialist

BlackStone eIT

<div>BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.</li>
<li>Collaborate with development teams to identify and troubleshoot software bugs and performance issues.</li>
<li>Conduct system installations, configurations, and upgrades as necessary.</li>
<li>Develop and maintain detailed documentation on system configurations, processes, and user guides.</li>
<li>Assist in training end-users on software functionalities and best practices.</li>
<li>Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.</li>
<li>Participate in project planning and execution to ensure alignment between technical solutions and client needs.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 3 years of experience in a technical support or specialist role.</li>
<li>Proficiency in troubleshooting software applications, systems, and networks.</li>
<li>Solid understanding of database management and SQL.</li>
<li>Experience with software installation, configuration, and upgrade processes.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills with a focus on customer service.</li>
<li>Ability to work independently as well as part of a collaborative team environment.</li>
<li>Familiarity with Agile methodologies is a plus.</li>
<li>Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.</li>
</ul>Benefits<ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Technical Specialist

FlairsTech

<div><div><div><div>Requirements and responsibilities<div>
Description
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.
Main Responsibilities<ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul>
Skills and Knowledge<ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

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10000 software product specialist jobs Near Me

Purchase Specialist– IoT HW, Software_MPIN

Web & App Product Specialist

Web & App Product Specialist

Application Senior Specialist (Product-Oriented)

Mid-Level Data Catalog Product Specialist

Technical Specialist

Technical Support Specialist