software release manager

Fiserv

<div><p><b>Calling all innovators &ndash; find your future at Fiserv.</b></p><p></p><p>
We&rsquo;re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day &ndash; quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we&rsquo;re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.</p><p></p><p><b>
Job Title</b></p>
Clover - Professional, Release Engineering<p></p><p><b>
Detailed Job Description</b></p><p><b>
Job Posting Title: Release Engineer</b></p><p><b>
Work Location &ndash; Pune</b></p><p><b>
Experience - 2-6 Years</b></p><p><b>
Mandatory Skills - Release Engineer, Deployment, Release, Git, Rundeck</b>, <b>Jenkins or similar tools.</b></p><p></p><p><b>
The Role</b>: Clover delivers a full stack point of sale system with custom hardware, OS, Cloud based POS software, open APIs, and app market with more than 200 apps. Every day, hundreds of thousands of merchants process payments through Clover devices, empowering Small mom and pop stores as well as large stadiums alike.The Release Engineering and Management team at Clover drives software releases across all segments of the stack. We are looking for a passionate release manager, who thrives in complex environments and is looking to make a real impact with how we handle release processes, tools automation, and ultimately our merchant experience.</p><p></p><p><b>
What you will be doing</b>:</p><ul><li>
Manage the technical software release workflows end-to-end through collaboration with technical architects &amp; leads, product owners, infrastructure support, QA, and external teams.</li><li>
Identify and facilitate efficiency improvements in the release process.</li><li>
Measure and monitor progress to ensure releases are delivered on time with minimal service disruptions.</li><li>
Communicate and supervise the release schedule for all applications in conjunction with the maintenance of a release calendar.</li><li>
Manage risks and resolve issues related to release scope, schedule, and quality.</li><li>
Conduct release readiness reviews and milestone reviews.</li><li>
Maintain a release repository containing key information such as build and release procedures, dependencies, and notification lists..</li><li>
Represent the project team in weekly Change-Advisor Board (CAB) status meetings with information about release scope and/or impact.</li><li>
Advise software development and quality assurance (QA) teams on source control usage.</li><li>
Mentor junior staff, as necessary, working on all phases of the application development lifecycle.</li><li>
Research and work with other technical analysts and administrators to implement new configuration management methodologies, processes, and procedures.</li></ul><p></p><p><b>
Basic Qualifications for Consideration:</b></p><ul><li>
Bachelors or Masters STEM major (Science, Technology, Engineering or Math), or equivalent.</li><li>
5 years of experience with a Bachelors STEM major.</li><li>
5+ years of hands-on experience as a Release Manager working with technical teams developing software solutions.</li><li><b>
Mandatory </b>: Experience working with Git, Rundeck, Jenkins or similar tools. Experience deployment of applications into production and lower environment. Working with Pagerduty or similar tools for alerting . Strong understanding of software development principles. Ability to triage issues in close coordination with stakeholders. Experience with environment management, release management, code versioning, deployment methodologies, DevOps practices, and CI/CD tools.</li></ul><p></p><p><b>
Preferred Skills, Experience, and Education:</b></p><ul><li>
Experience with DevOps tools such as Git, Jenkins, Gerrit, Phabricator or Puppet.</li><li>
Experience working with mysql, execution DB migration, working experience with Puppet. Experience with scripting with python or shell scripting. Understanding of SaaS, Android build processes, manual testing experience with android devices and web application</li><li>
Advanced knowledge of software development lifecycle and quality control practices.</li><li>
Experience and training with project management practices, frameworks, and methodologies (Agile/Scrum/Waterfall).</li><li>
Experience with environment management, release management, code versioning, deployment methodologies, DevOps practices, and CI/CD tools.</li><li>
Experience in developing, testing, and deploying applications.</li><li>
Experience with database design concepts and use of SQL.</li><li>
Thorough knowledge of software development lifecycle, especially scrum</li><li>
Experience with API and Web Services (REST/SOAP).</li><li>
Ability to quickly learn and adapt to new technologies and programming tools.</li><li>
Ability to select, adapt, and effectively use a variety of programming methods.</li><li>
Ability to define and solve logical problems for highly technical applications.</li><li>
Ability to recognize and recommend needed changes to software development practices and procedures.</li><li>
Strong communication skills with both technical and non-technical clients.</li></ul><p>
Thank you for considering employment with Fiserv. Please:</p><p></p><ul><li>
Apply using your legal name</li><li>
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).</li></ul><p></p><p><b>
Our commitment to Diversity and Inclusion:</b></p><p>
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.</p><p></p><p><b>
Note to agencies:</b></p><p>
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.</p><p></p><p><b>
Warning about fake job posts:</b></p><p>
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.</p></div><p></p>

Clover - Professional, Release Engineering

Paradigm Solutions

<b>Key Responsibilities: <br> </b><ul>
<li>Manage the software release process, ensuring on-time and high-quality deliveries.</li>
 <li>Facilitate communication across teams, aligning priorities and ensuring smooth collaboration.</li>
 <li>Identify opportunities for process improvements and implement best practices for efficient delivery.</li>
 <li>Establish clear release schedules and milestones, keeping stakeholders informed.</li>
 <li>Monitor and mitigate risks that may impact delivery timelines and dependencies.</li>
 <li>Drive continuous improvement, fostering a culture of accountability and operational excellence.</li>
 </ul><b>
 Required Skills &amp; Experience: <br> </b><ul>
 <li>3-5 years of experience in a software delivery or project management role.</li>
 <li>Proven expertise in coordinating software releases and working across multiple functions.</li>
 <li>Strong problem-solving and organizational skills.</li>
 <li>Ability to drive process improvements without enforcing a specific methodology (Agile, Scrum, etc.).</li>
 <li>Excellent communication and stakeholder management abilities.</li>
 <li>Experience with release management and risk mitigation.</li>
 </ul><b>
 Preferred Qualifications: <br> </b><ul>
 <li>Familiarity with software development life cycle (SDLC) and best practices.</li>
 <li>Background in software development and testing is a must.</li>
 <li>Experience in organizations with evolving project workflows.</li>
 <li>Bachelor degree in computer engineering or computer since is a plus.</li></ul><ul>
 </ul>

Mid-Level Delivery Manager

Ehub global solution

<p><b>Job title: WFM Blue Yonder Release Manager</b><br/><b>Work Location: Seattle, WA 98134 (Remote)</b></p><p>Minimum years of experience: 10</p><p>Section B:<br/>Job Description:</p><p>Workforce Management (WFM) release manager</p><p>Expertise in<br/>Release planning<br/>Release management<br/>Release communication<br/>Production deployment coordination<br/>Stakeholder Communication<br/>Scrum ceremonies and agile processes<br/>Jira and Service Now<br/>Workforce Management Domain Knowledge<br/>Excellent Communication Skills</p><p>Thanks &amp; Warm Regards</p><p>Ashok Kumar</p><p><b>Tanisha Systems Inc.</b></p><p>99 Wood Ave South, Suite # 308, Iselin, NJ 08830</p><p>Desk: (732) 746-0367* 603</p><p>Email Id: Ashok.Kumar@tanishasystems.com</p><p>Job Type: Contract</p><p>Pay: $46.49 - $55.99 per hour</p><p>Work Location: Remote</p>

WFM Blue Yonder Release Manager

Raytheon

<div><p><b>Date Posted:</b></p>
2025-10-24<p><b>
Country:</b></p>
United States of America<p><b>
Location:</b></p>
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA<p><b>
Position Role Type:</b></p>
Hybrid<p><b>
U.S. Citizen, U.S. Person, or Immigration Status Requirements:</b></p>
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of &ldquo;U.S. Person&rdquo; go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62<p><b>
Security Clearance:
</b></p>None/Not Required<p></p><p>
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses &ndash; Collins Aerospace Systems, Pratt &amp; Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.</p><p></p><p>
The following position is to join our RTX Corporate, Enterprise Services team:</p><p></p><p>
RTX is seeking a seasoned Change &amp; Release Manager to support Enterprise Services&rsquo; Shared DT Services. The role is a member of a team responsible for the consistent execution of standardized change management processes and operational procedures, ensuring effective governance over changes related to corporate and enterprise digital technology products. As a key member of the Change Management team, the role oversees review, approval, and post-implementation assessments of all service changes, ensuring minimal disruption and maximum service reliability. The role also contributes to the development of a Release Management methodology for corporate infrastructure services, aiming to reduce service interruptions by addressing service interdependencies during implementation planning.</p><p></p><p>
The team works closely with cross-functional ITSM teams (i.e., Metrics &amp; Governance, Problem Management, and Incident Response) to identify continual improvement opportunities in service delivery, drive operational excellence, and proactively reduce change-related service disruptions.</p><p></p><p><b>
What You Will Do</b></p><ul><li><p>
Execute enterprise Change Management process (review, risk assessment, approvals, scheduling, exception management, and post-implementation analysis) for digital services.</p></li><li><p>
Develop and implement key frameworks and procedures such as a Release Management to reduce service disruptions and improve deployment coordination.</p></li><li><p>
Enforce compliance with ITIL/ITSM standards, ensuring changes align with business goals and service delivery needs.</p></li><li><p>
Help facilitate Change Advisory Board (CAB) and related governance forums, driving stakeholder consensus on high-risk or complex changes.</p></li><li><p>
Collaborate with cross-functional teams (e.g., Incident, Problem) to assess change impacts and enhance process effectiveness.</p></li><li><p>
Analyze change performance metrics to identify trends, gaps, and opportunities and drive continuous improvement efforts.</p></li><li><p>
Maintain/develop key documentation such as knowledge articles, SOPs, and training materials.</p></li><li><p>
Test ITSM platform upgrades and changes</p></li><li><p>
Foster a culture of collaboration, accountability, and knowledge sharing across IT and business units.</p></li></ul><p></p><p><b>
Qualifications You Must Have</b></p><ul><li><p>
Role typically requires a university degree or equivalent experience and minimum 8 years, prior relevant experience, or an advanced degree in a related field and minimum 5 years&rsquo; experience</p></li><li><p>
Minimum 5 years&rsquo; experience in a multi-tiered ITSM Change Management environment</p></li><li><p>
Experience writing/publishing Standard Operating Procedures to be followed by change requestors, change managers, and change owners</p></li><li><p>
Experience providing process/procedure training</p></li><li><p>
Experience organizing and/or supporting integrated infrastructure releases</p></li><li><p>
Experience conducting Change Advisory Board (CAB) meetings</p></li><li><p>
Strong understanding of ITSM Problem, Request, Incident, and Configuration Management practices and processes and how they related to Change</p></li><li><p>
Experience analyzing metrics and measures, and collaborate with Problem Management and/or technology service owners to identify trends and gaps leading to disruptions in environmental stability</p></li></ul><p></p><p><b>
Qualifications We Prefer</b></p><ul><li><p>
Understanding of Agile and DevOps practices ITIL V3 or V4 Certified</p></li><li><p>
Experience in process optimization, automation, or documentation management</p></li><li><p>
Knowledge of ITIL best practices or related certifications.</p></li><li><p>
Familiarity with KPIs, service level agreements (SLAs), and IT operations metrics.</p></li><li><p>
Experience with IT Service Management tools (e.g., ServiceNow, Remedy).</p></li><li><p>
Ability to convey technical information to non-technical stakeholders clearly.</p></li><li><p>
Ability to speak publicly to facilitate large meetings or perform executive presentations.</p></li><li><p>
Experience working remotely with geographically distributed teams across multiple time zones</p></li></ul><p></p><p><b>
What We Offer: </b>Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.</p><p></p><p><b>
Learn More &amp; Apply Now</b></p><p>
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.</p><p></p><p><i>
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.</i><b>
</b></p><p></p><p><b>Privacy Policy and Terms:</b></p><p>
Click on this link to read the Policy and Terms</p></div>

Change & Release Manager (Hybrid)

aQovia

<div><p><b>Why Aqovia?</b></p><p>
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.</p><p>
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.</p><p>
This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future</p><p><b>
Role Overview</b></p><p>
Are you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Lahore, Pakistan, is perfect for professional&rsquo;s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.</p><p><b>
Your Role</b>: Bridging Technical Expertise and Client Engagement</p><p><b>
In This Role You Will</b></p><ul>
<li><b>
Guide Technical Teams</b>: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs.</li>
<li><b>Master Client Relationships</b>: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively.</li>
<li><b>Strategic Growth and Risk Management</b>: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.</li>
</ul><p><b>
Key Accountabilities</b></p><ul>
<li><b>
Software Delivery Management</b>: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality.</li>
<li><b>Embrace Agile Practices</b>: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation.</li>
<li><b>Client Coaching in Agile Product Development</b>: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness.</li>
<li><b>Advocate Agile Engineering Practices</b>: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity.</li>
<li><b>Comprehensive Reporting</b>: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities.</li>
<li><b>Nurture and Manage Technical Teams</b>: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers.</li>
<li><b>Client Experience Management</b>: Oversee the client experience, delivering high satisfaction and engagement.</li>
<li><b>Profitability Oversight</b>: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth.</li>
</ul><p><b>
The candidate MUST HAVE</b></p><ul>
<li><b>
Agile Expertise</b>: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework.</li>
<li><b>Leadership Experience</b>: Proven track record in leading software development teams, line management, and project delivery management.</li>
<li><b>Tool Proficiency</b>: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps.</li>
<li><b>Exceptional Communication Skills</b>: Ability to distil complex technical issues into simple terms.</li>
<li><b>Resource Management</b>: Experience in resource allocation and adherence to organisational policies.</li>
</ul><p><b>
Why Join Aqovia?</b></p><ul>
<li><b>
Impactful Work</b> &ndash; Be part of a high-growth organisation shaping the future of fintech.</li>
<li><b>Career Growth</b> &ndash; We invest in talent and provide opportunities for professional advancement.</li>
<li><b>Collaborative Culture</b> &ndash; We value teamwork, transparency, and continuous learning.</li>
<li><b>Comprehensive package</b> &ndash; Competitive salary, healthcare, and much more.</li>
</ul><p><b>
Diversity &amp; Inclusion</b></p><p>
Aqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.</p></div>

Software Delivery Manager

<div><p><b>Why Aqovia?</b></p><p>
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.</p><p>
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.</p><p>
This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future</p><p><b>
Role Overview</b></p><p>
Are you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional&rsquo;s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.</p><p><b>
Your Role</b>: Bridging Technical Expertise and Client Engagement</p><p><b>
In This Role You Will</b></p><ul>
<li><b>
Guide Technical Teams</b>: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs.</li>
<li><b>Master Client Relationships</b>: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively.</li>
<li><b>Strategic Growth and Risk Management</b>: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.</li>
</ul><p><b>
Key Accountabilities</b></p><ul>
<li><b>
Software Delivery Management</b>: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality.</li>
<li><b>Embrace Agile Practices</b>: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation.</li>
<li><b>Client Coaching in Agile Product Development</b>: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness.</li>
<li><b>Advocate Agile Engineering Practices</b>: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity.</li>
<li><b>Comprehensive Reporting</b>: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities.</li>
<li><b>Nurture and Manage Technical Teams</b>: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers.</li>
<li><b>Client Experience Management</b>: Oversee the client experience, delivering high satisfaction and engagement.</li>
<li><b>Profitability Oversight</b>: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth.</li>
</ul><p><b>
The candidate MUST HAVE</b></p><ul>
<li><b>
Agile Expertise</b>: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework.</li>
<li><b>Leadership Experience</b>: Proven track record in leading software development teams, line management, and project delivery management.</li>
<li><b>Tool Proficiency</b>: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps.</li>
<li><b>Exceptional Communication Skills</b>: Ability to distil complex technical issues into simple terms.</li>
<li><b>Resource Management</b>: Experience in resource allocation and adherence to organisational policies.</li>
</ul><p><b>
Why Join Aqovia?</b></p><ul>
<li><b>
Impactful Work</b> &ndash; Be part of a high-growth organisation shaping the future of fintech.</li>
<li><b>Career Growth</b> &ndash; We invest in talent and provide opportunities for professional advancement.</li>
<li><b>Collaborative Culture</b> &ndash; We value teamwork, transparency, and continuous learning.</li>
<li><b>Comprehensive package</b> &ndash; Competitive salary, healthcare, and much more.</li>
</ul><p><b>
Diversity &amp; Inclusion</b></p><p>
Aqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.</p></div>

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:</div></div><div><div>
At <div>CSIPay</div>, a Jonas company, we are dedicated to empowering Constellation&rsquo;s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.</div></div><div></div><div><div><br>
Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (TSE: CSU) &mdash; a global Canadian-based software leader at a $96B market cap and the 7th largest software company in the world &mdash; we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
We are seeking a highly organized and proactive Release Engineer / Scrum Master to lead software release cycles and champion Agile practices across cross-functional teams. This role offers a unique opportunity to drive both technical execution and team collaboration, ensuring smooth, high-quality deployments and continuous delivery of value.</div></div><div><div>
As a Release Engineer, you will oversee the end-to-end release process&mdash;from compiling release-ready items and coordinating with DevOps to validating deployments and managing post-release activities. As a Scrum Master, you will facilitate Agile ceremonies, support backlog refinement, and foster a culture of transparency, continuous improvement, and team empowerment.</div></div><div><div>
You&rsquo;ll also have the chance to leverage AI tools to enhance productivity, automate reporting, and uncover insights that drive smarter decision-making. Occasional travel (up to once per quarter) may be required for team alignment and stakeholder engagement.</div></div><div><div>
This is a dynamic role ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and is passionate about delivering impactful software solutions through Agile excellence.</div></div><div></div><div><div><br>
The successful hire will be located and work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</div></div><div></div><div><div><br>
Primary Responsibilities: Release Management</div></div><div><ul><li><div>
Compile list of items marked as &lsquo;Ready for Release&rsquo; from Jira.</div></li></ul></div><div><ul><li><div>
Collect GitHub tags and create deployment tickets.</div></li></ul></div><div><ul><li><div>
Document release scope including:</div></li></ul></div><div><ul><li><div>
Major features, bug fixes, microservices, components, and release number.</div></li></ul></div><div><ul><li><div>
Create tasks for Release Engineer/DevOps to:</div></li></ul></div><div><ul><li><div>
Cut annotated release tag from master branches.</div></li></ul></div></div><div><div><ul><li><div>
Freeze master branches during release prep.</div></li></ul></div><div><ul><li><div>
Create release tag and generate release notes from Git repositories.</div></li></ul></div><div><ul><li><div>
Tag format: yyyy.mm.dd (e.g., 2023.09.15)</div></li></ul></div><div><ul><li><div>
Create a Release Branch using the same naming convention as the release tag.</div></li></ul></div><div><ul><li><div>
Unfreeze master branches post-tagging.</div></li></ul></div><div></div><div><div>
Coordination &amp; Documentation</div></div><div><ul><li><div>
Reconcile &ldquo;Release Ready&rdquo; tickets and release notes with Tech Leads.</div></li></ul></div><div><ul><li><div>
List dependencies for each microservice and deployable component.</div></li></ul></div><div><ul><li><div>
Ensure Tech Leads document:</div></li></ul></div><div><ul><li><div>
Backup steps, deployment steps, rollback procedures, and responsible stakeholders.</div></li></ul></div><div><ul><li><div>
Obtain release approvals from:</div></li></ul></div><div><ul><li><div>
Tech Leads, Program Management, and CTO.</div></li></ul></div><div><div>
Testing &amp; Validation</div></div><div><ul><li><div>
Assign QA resources to run regression test suites in UAT.</div></li></ul></div><div><ul><li><div>
Assign Business resources to validate functionality in the Release Branch.</div></li></ul></div><div><ul><li><div>
Deploy release tag to Sandbox environment:</div></li></ul></div><div><ul><li><div>
Run automated Key Business Function (KBF) test suite.</div></li></ul></div><div><ul><li><div>
Close deployment if KBF passes.</div></li></ul></div><div><ul><li><div>
Coordinate issue resolution or rollback if needed.</div></li></ul></div><div></div><div><div>
Post-Release Activities</div></div></div><div><div><ul><li><div>
Work directly with TPM to distribute release notes to all stakeholders.</div></li></ul></div><div><ul><li><div>
Coordinate with Support team for enhanced monitoring for 48 hours post-deployment.</div></li></ul></div><div></div><div><div>
Secondary Responsibilities: Agile Scrum Master</div></div><div></div><div><div>
Agile Facilitation:</div></div><div><ul><li><div>
Lead Agile ceremonies including stand-ups, sprint planning, demos, retrospectives, and backlog refinement.</div></li></ul></div><div><ul><li><div>
Collaborate with Technical Program Manager to refine and prioritize backlogs.</div></li></ul></div><div><ul><li><div>
Foster team engagement, transparency, and continuous feedback.</div></li></ul></div><div></div><div><div>
Process Optimization &amp; Reporting:</div></div><div><ul><li><div>
Identify and implement workflow improvements.</div></li></ul></div><div><ul><li><div>
Track team performance using velocity, throughput, and dashboards.</div></li></ul></div><div><ul><li><div>
Resolve impediments and document lessons learned.</div></li></ul></div><div></div><div><div>
Cross-Team Collaboration:</div></div><div><ul><li><div>
Coordinate across Engineering, QA, Product, and business units.</div></li></ul></div><div><ul><li><div>
Standardize communication and promote Agile best practices.</div></li></ul></div><div></div><div><div>
Strategic &amp; AI-Driven Contributions:</div></div><div><ul><li><div>
Leverage AI tools to automate tasks, enhance decision-making, and identify performance trends.</div></li></ul></div><div><ul><li><div>
Mentor junior team members and contribute to knowledge-sharing initiatives.</div></li></ul></div><div></div><div><div><br>
Required Qualifications</div></div><div><ul><li>
Bachelor's degree in Computer Science, Engineering, or a related field.</li></ul></div></div><div><div><ul><li>
Minimum of 3 years of experience as a Release Engineer or in a similar role.</li></ul></div><div><ul><li>
Experience in Agile development methodologies, such as Scrum or Kanban.</li></ul></div><div><ul><li>
Knowledge of continuous integration and continuous delivery practices.</li></ul></div><div><ul><li>
Familiarity with cloud-based platforms and technologies, such as AWS or Azure.</li></ul></div><div><ul><li>
Certification in release management or a similar field is a plus.</li></ul></div><div><ul><li>
Excellent communication and interpersonal skills.</li></ul></div><div></div><div><div><br>
Preferred Qualifications:</div></div><div><ul><li><div>
Payment&rsquo;s domain knowledge</div></li></ul></div><div><ul><li><div>
General conceptual understanding of programming and DB querying.</div></li></ul></div><div><ul><li><div>
Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM).</div></li></ul></div><div><ul><li><div>
SAFe certification and Kanban certification are a plus.</div></li></ul></div><div><ul><li><div>
Ability to work collaboratively with cross-functional teams.</div></li></ul></div><div><ul><li><div>
Prior knowledge of Agile project management tools, such as Jira or Trello.</div></li></ul></div><div><ul><li><div>
Ability to lead and facilitate Scrum ceremonies.</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Release Engineer/Scrum Master

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