software support analyst

Solifi

<div><div><p><b>Vacancy Name</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Vacancy No</b></p><div> VN819</div></div><br>
<div><p><b>
Job Title</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Work Location City</b></p><div> Bangalore</div></div><br>
<div><p><b>
About Solifi</b></p><div> Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.</div></div><br>
<div><p><b>
About the Team</b></p><div><div><div>
The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers&rsquo; business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.</div></div><br>
</div></div><br>
<div><p><b>
About the Position</b></p><div> As a Senior Application Support Analyst (SASA),
<br>
<br>
This is also a hands-on Support role, handling Incidents or Service Requests regarding the customer&rsquo;s use of Solifi products. The SASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer&rsquo;s desired business outcomes.</div></div><br>
<div><p><b>
Role and Responsibilities</b></p><div> Lead with empathy and ultimately solve customer incidents using effective research and troubleshooting techniques
<br>
<br>
Promptly escalate incidents to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required
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For a designated but limited set of customers accounts, act as an advocate within Solifi Support and be the first point of escalation for any Support or service related matters
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Prepare and deliver service review packs to customers on a monthly basis, and facilitate adhoc meetings to provide updates on incident progress
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By working with the Application Support and Engineering Support managers, ensure customers tickets are kept up-to-date, and provide timely and meaningful updates to customers to avoid escalations
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Participate in the Support &lsquo;on-call&rsquo; rota to ensure any sev-1 and sev-2 customer incidents raised outside of normal business hours are responded to</div></div><br>
<div><p><b>
About You</b></p><div><div><div><p>
Skills/Experience Requirements:</p>
<ul><li><p>3+ years previous experience working directly with customers in a B2B Application Support role</p>
</li></ul><ul><li><p>Ability to serve as a liaison representing Solifi to customers</p>
</li></ul><ul><li><p>ITIL V3 Qualification and/or experience (desirable but not essential)</p>
</li></ul><ul><li><p>Excellent communications skills (both written and verbal)</p>
</li></ul><ul><li><p>Ability to work independently to achieve desired outcomes</p>
</li></ul><ul><li><p>General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer&rsquo;s business preferred</p>
</li></ul><ul><li><p>Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation</p>
</li></ul><ul><li><p>Ability to work collaboratively as part of a team with minimal supervision.</p>
</li></ul><ul><li><p>Ability to effectively problem solve situations using strong troubleshooting and analytical skills</p>
</li></ul><ul><li><p>Exposure to Microsoft Dynamics based solutions preferred</p>
</li></ul><ul><li><p>Willingness to work outside of normal business hours when required</p><br>
</li></ul><p></p><p>Additionally, we are looking for a customer and community-minded professional who embodies the following traits:</p>
<ul><li><p>Communicator &ndash; Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.</p>
</li></ul><ul><li><p>Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem &ndash; be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.</p>
</li></ul><ul><li><p>Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.</p>
</li></ul><ul><li><p>Compassionate &ndash; Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes</p><br>
</li></ul></div></div><br>
</div></div><br>
<div><p><b>Preferred Experience Level</b></p><div> 5 years</div></div><br>
<div><p><b>
Preferred Education Level</b></p><div> Bachelor's Degree</div></div><br>
<div><p><b>
Employment Basis</b></p><div> Full Time</div></div><br>
<div><p><b>
Benefits</b></p><div> Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave</div></div><br>
<div><p><b>
Applications Close Date</b></p><div> 14 Apr 2026</div></div></div>

Senior Application Support Analyst

Accenture

<div>
 <strong>
  Executive Assistant Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Cairo, Egypt
  <br/>
  <br/>
 </strong>
 Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation led company serving clients in more than 120 countries.
 <br/>
 <br/>
 Technology is at the core of change today, and we are one of the world&rsquo;s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
 <br/>
 <br/>
 We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy &amp; Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360&deg; value, enable us to help our clients succeed and build trusted, lasting relationships.
 <br/>
 <br/>
 We measure our success by the 360&deg; value we create for our clients, each other, our shareholders, partners and communities.
 <br/>
 <br/>
 The role of an executive assistant is important to the success of the executive and, as a result, the company. An executive assistant helps the executive for whom they work with tasks such as scheduling; reviewing, prioritizing and responding to emails; answering and returning phone calls; organizing documents; maintaining records; taking notes at meetings and any other administrative tasks that help the executive perform their job.
 <br/>
 <br/>
 <strong>
  Key responsibilities may include:
  <br/>
  <br/>
  <br/>
 </strong>
 <li>
  Manage scheduling for company executive(s)
  <br/>
 </li>
 <li>
  Draft, review and send communications on behalf of company executive(s)
  <br/>
 </li>
 <li>
  Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
  <br/>
 </li>
 <li>
  Office Administration
  <br/>
 </li>
 <li>
  Answer and respond to phone calls, communicate messages and information to the executive
  <br/>
 </li>
 <li>
  Prioritize emails and respond when necessary
  <br/>
 </li>
 <li>
  Coordinate travel arrangements
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 </li>
 <li>
  Maintain various records and documents for company executive(s)
  <br/>
 </li>
 <li>
  Excellent written and verbal communication skills
  <br/>
 </li>
 <li>
  5 to 6 years of work experience within the executive support space
  <br/>
 </li>
 <li>
  Bachelors degree or equivalent
  <br/>
 </li>
 <li>
  Time-management skills
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 </li>
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  Ability to pay attention to detail
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 </li>
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  Organization skills
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 </li>
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  Ability to multitask
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 </li>
 <li>
  Basic understanding of frequently used computer software and programs, such as Microsoft Office
  <br/>
 </li>
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  Interpersonal skills
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  <br/>
 </li>
</div>


Executive Support Analyst

Sherwin-Williams

<div><p>The Technical Analyst role is responsible for providing support for manufacturing software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure manufacturing software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.</p><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><ul><li>
Support team with software-as-a-service (SaaS) and enterprise-wide applications in the manufacturing space by assisting in developing and identifying design considerations and business impacts needed for configuration</li><li>
Organize and provide data for internal department planning and activities</li><li>
Perform basic configuration, setup, and updating of manufacturing applications</li><li>
Assist in loading data into established tables, fields, and system databases</li><li>
Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms</li><li>
Build reports that facilitate business management and staff decisions</li><li>
Set up user access and assist in training users on the applications</li><li>
Provide suggestions for changes in applications development, maintenance, and system standards</li><li>
Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems</li><li>
Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications</li></ul><p></p><p><i><br>
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.</i></p><p><i>
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s staff, employees, and business relationships.</i></p><p><b>
Minimum Requirements</b></p><ul><li>
Must be at least 18 years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li></ul><p></p><p><b><br>
Education</b></p><p><b>
Required</b></p><ul><li>
Bachelor's degree or higher in Information Technology (e.g. Computer Science, Technology Management, Software Engineering, Application Development, Web Development and Design, etc.) or in lieu of a degree, at least 3 years of experience in enterprise-wide software support</li></ul><p><b>
Preferred</b></p><ul><li>
Certifications in ITIL, Microsoft, and/or Oracle</li></ul><p></p><p><b><br>
Knowledge and Experience</b></p><p><b>
Required</b></p><ul><li>
2-4 years of experience in manufacturing enterprise-wide software support with in-depth knowledge of software development methodologies</li><li>
Knowledge of manufacturing applications and software platforms</li><li>
Experience with software-as-a-service (SaaS) and enterprise-wide systems</li><li>
Experience in configuring and setting up various enterprise-wide applications</li><li>
Familiarity with applying security designs and principles to technology-based business solutions</li><li>
Experience in database management and maintenance</li><li>
Ability to develop custom queries using query and reporting tools</li><li>
Knowledge of data management best practices and quality control processes</li><li>
Strong analytical and problem-solving skills</li><li>
Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors</li></ul><p><b>
Preferred</b></p><ul><li>
2+ years of experience with Oracle Fusion Cloud Manufacturing, Planning or Inventory</li><li>
Experience with MES / SCADA / IoT / Automation technologies connected to Cloud environments</li><li>
Knowledge of manufacturing processes and shop floor human interfaces</li></ul><p></p><p><b><br>
Technical Skills</b></p><ul><li>
System Configuration</li><li>
Software Development Lifecyle (SDLC) Methodology</li><li>
Cloud Technologies &amp; Platforms</li><li>
Data Analysis</li><li>
Data Modeling</li><li>
Data Warehousing &amp; ETL Processes</li><li>
Reporting Tools</li><li>
Systems Security &amp; Access Control</li></ul></div>

Technical Analyst - Manufacturing Execution Systems

Verisk

<div><p>A Business Support Analyst II is someone who has more than 2 years of experience in IT development and/or application support disciplines and provides an exemplary support services to VSBS highly valued clients putting the client&rsquo;s needs at the forefront of everything VSBS does. Persons filling this role will generally be expected to have a strong grounding in a specific business area or product area, be able to confidently manage their own workload; have excellent customer service and communication skills and be confident to help train and nurture junior members of the team.</p></div>
<br><div><p>Triage, prioritise and investigate both simple and complex user reported issues or service requests which are raised via IT Service Management tooling, initiating client calls where suitable to ensure most efficient route to resolution.
</p><p>Provide exceptional customer service through effective and valuable communication
</p><p>Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products
</p><p>Have a strong knowledge of the business processes and associated products which VSBS sells to help clients deliver their business processes
</p><p>Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required
</p><p>Undertake other administrative tasks needed to deliver support services to the clients
</p><p>Contribute to internal knowledgebases
</p><p>Grow understanding of the London insurance market and associated business processes
</p><p>Develop an understanding of customers&rsquo; business needs and operational environments
</p><p>Assist with the creation of help centre articles which will improve the support service VSBS provides its customers
</p><p>Prioritising issues according to business impact and workload, and escalating within the Business Support team as needed
</p><p>Manage time optimally to ensure contract service level agreements and client expectations are managed and met
</p><p>Attend regular client meetings and engage with key stakeholders in projects and client support teams
</p><p>Be capable of providing basic levels of training as needed internally and externally
</p><p>Visit client offices, and work remotely alongside clients as needed according to demands and any upgrades/periods of increased risk
</p><p>Participate in Service transition, ensuring readiness for projects moving to BAU
</p><p>Ensure that any risks are raised with senior management or via standard process
</p><p>Contribute to continuous improvement (CI) of the VSBS support service
</p><p>Adhere to corporate policies, procedures and standards
</p><p>Ensure that data security and data privacy corporate guidelines and processes are followed
</p><p>Ensure that clients&rsquo; data is secure and properly managed</p></div>
<br><div><p>A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
</p><p>Acquired experience (4-6 years) within a customer-facing software support role
</p><p>Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
</p><p>Comfortable working within a team; ability to motivate and listen to team members
</p><p>Strong problem-solving skills &ndash; demonstrate ability to investigate and resolve a variety of software issues; from business process focused to more technical and database issues
</p><p>Able to demonstrate the ability to investigate and resolve a variety of software application issues; from business process focused to more technical and database issues
</p><p>Affinity for working with complex software products
</p><p>Able to manage a dynamic workload and effectively manage expectations of stakeholders
</p><p>Ability to prioritise and resolve issues to high standards
</p><p>Confidence to seek support of peers and management as required
</p><p>Good grasp of Microsoft Office
</p><p>Understanding of relational databases and server architecture and a proficient ability to write SQL queries</p></div>
<br><p></p><div><p>For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
</p><p>At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
</p><p>For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work&reg; for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work&reg; Certification, we&rsquo;ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World&rsquo;s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
</p><p>We&rsquo;re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.<br>
</p><p></p><p><b>Verisk Businesses
</b></p><p>Underwriting Solutions &mdash; provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
</p><p>Claims Solutions &mdash; supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
</p><p>Property Estimating Solutions &mdash; offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
</p><p>Extreme Event Solutions &mdash; provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
</p><p>Specialty Business Solutions &mdash; provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
</p><p>Marketing Solutions &mdash; delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
</p><p>Life Insurance Solutions &ndash; offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
</p><p>Verisk Maplecroft &mdash; provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
</p><p>Verisk Analytics is an equal opportunity employer.
</p><p>All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk&rsquo;s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
</p><p>https://www.verisk.com/company/careers/
</p><p>Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.</p></div><p></p>

Business Support Analyst II

Dar wa Emaar

<div>
 <p>
  <strong>
   Application Support
  </strong>
 </p>
 <p>
  o Provide support to the users of software applications like troubleshooting, problem solving, and answering questions about the software
 </p>
 <p>
  o Manage end user on-boarding into various applications through account creation and credentials assignment
 </p>
 <p>
  o Support in providing required trainings to employees regarding the applications usage
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Design, Develop and Implement
  </strong>
 </p>
 <p>
  o Design, develop and implement technology solutions to address specific needs. This could include custom software applications, data management systems, and web-based portals
 </p>
 <p>
  o Select a good application with good features and cost-effective prices by negotiating effectively with a selected vendor
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   System Maintenance and Upgrade
  </strong>
 </p>
 <p>
  o Ensure that the software applications are up-to-date and operating correctly
 </p>
 <p>
  o Responsible for upgrading software and implementing new features and functionalities on a regular basis
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Testing and Quality Assurance
  </strong>
 </p>
 <p>
  o Accountable for testing software applications to ensure that they are functioning correctly and meeting the needs of end users.
 </p>
 <p>
  o Identify and resolve any bugs or issues arising during testing
 </p>
 <p>
  o Supervise in identifying, tracking, and reporting the technical issues to the vendors and follow-up with them to ensure that the issues are resolved within the timelines
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analysis and Reporting
  </strong>
 </p>
 <p>
  o Accountable for implementing security measures to protect sensitive data and information
 </p>
 <p>
  o Analyse data related to software applications and reporting on performance metrics and key indicators
 </p>
 <p>
  o Prepare a report on issues request raised, issues solved and issues in queue and resolution time and present it to the concerned stakeholders
 </p>
 <p>
  o Help identify areas for improvement for a well-informed decision making for the company
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration
  </strong>
 </p>
 <p>
  o Work closely with other members of the IT Team and Business units to ensure that software applications are
 </p>
 <p>
  o meeting the needs of the company
 </p>
 <p>
  o Collaborate with software vendors to resolve issues or implement new features
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ol>
  <li>
   Saudi National
  </li>
  <li>
   English Language
  </li>
  <li>
   Bachelor's Degree in IT or any related field
  </li>
  <li>
   SAP Knowledge
  </li>
 </ol>
</div>


SAP Officer

Nextech Packages Pvt. Ltd

<p><b>Job Title:</b> Software Support Officer<br/><b>Location:</b> TradeUnleashed, Gulberg II, Lahore<br/><b>Job Type:</b> Full-Time</p><p><b>Note:</b> immediate joiners are given preference</p><p><b>About Us:</b><br/>TradeUnleashed is a fast-growing technology-driven company providing retail and supply chain solutions. We are looking for a proactive and skilled <b>Software Support Officer</b> to join our team and provide technical and functional support for our ERP and retail systems.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide day-to-day software and ERP support to end users.</li><li>Troubleshoot and resolve system or process-related issues efficiently.</li><li>Coordinate with the technical team to ensure smooth software operations.</li><li>Support Omni, Supply Chain, and Retail modules.</li><li>Document support activities and ensure timely follow-ups.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (BBA-IT / BSCS preferred).</li><li>1&ndash;2 years of experience in software or ERP support (fresh graduates with strong knowledge may also apply).</li><li>Hands-on knowledge of <b>Omni, Supply Chain, and Retail</b> systems.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Dynamic and supportive work environment.</li></ul><p><b>Location:</b> TradeUnleashed, One-R, MM Alam Road, Gulberg II, Lahore<br/><b>To Apply:</b> Send your CV to <b>hr@tradeunleashed.com</b> with the subject line <i>&ldquo;Software Support Officer &ndash; Application&rdquo;</i>.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
The Job:</div><div>
We are seeking a Software Support Representative to provide customer support for our suite of products, including accounting, at the Contour Office in Lahore, Pakistan. In this role, you are expected to demonstrate deep understanding of our software and efficiently address customer questions on usage or troubleshoot problems, ultimately improving customer satisfaction with our products.</div><div></div><div>
Successful candidates must have a passion for software, exceptional problem-solving abilities, strong work ethic, and a keen drive to help others.</div><div></div><div>
Responsibilities</div><div>
1. Learn the industry we serve, our product offerings, and the challenges faced by our customers:</div><ul><li>Acquire in-depth knowledge of our suite of products and add-on modules</li><li>Maintain basic bookkeeping skills to address common accounting issues (journal entries, financial reporting, reversing transactions, reconciliations, etc.)</li><li>Develop an understanding of dealership operations and the business processes our products support</li><li>Attend key industry events and user conferences as required</li></ul><div></div><div>
2. Deliver best in class customer service to our customers:</div><ul><li>Respond to incoming emails, calls, and chats from customers, aiming to resolve issues on the spot or track them for later follow up, with a goal of taking 7-10 tickets per day</li><li>Maintain a closure rate of 80% or higher for tickets on the same day they are opened</li><li>Master the ability to triage numerous tasks at the same time while providing excellent customer support</li><li>Own every customer interaction, ensuring timely follow-up communications and aiming for a 98% or higher customer satisfaction (CSAT) score on ticket follow up surveys</li><li>Contribute to the enhancement of the Knowledge Base by creating new articles</li><li>Assist with testing and replicating software and hardware problems reported by customers, and troubleshoot these issues</li><li>Support fellow team members in making follow-up calls to address customer issues</li><li>Continuously enhance your customer service skills through ongoing education on platforms like LinkedIn Learning and Open Sesame</li></ul><div></div><div>
3. Keep data in our internal tools up-to-date and correct:</div><ul><li>Maintain high levels of Ticket Accuracy in monthly audits (95% or higher)</li><li>Complete special projects and tasks as assigned by the Support Team Lead</li></ul><div></div><div>
Profile of a Successful Candidate:</div><ul><li>2+ years of software service experience</li><li>Strong computer troubleshooting skills</li><li>Bookkeeping experience or knowledge</li><li>Experience with QuickBooks, Peachtree, or other business management systems with accounting integration</li><li>Familiarity with payment gateways and integrations (such as Keenu, PayFast, JazzCash, EasyPaisa, 1LINK, and VISA/MasterCard networks) would be an asset</li><li>Knowledge of local settlement cycles, chargebacks, and refund processes within Pakistan&rsquo;s financial ecosystem, along with proficiency in SQL and Excel for tracking and reconciling payment and settlement data, would be an asset</li><li>Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries</li><li>Proven ability to build relationships with customers over the phone, understand their concerns, and provide clear guidance and solutions</li><li>Willingness to interact with customers in a professional, productive manner that enhances customers&rsquo; experience</li><li>Strong organizational skills to manage multiple customer interactions</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support Representative

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