software support analyst

CSE Software

<div><p>CSE Software Inc. is a custom digital solutions provider that has been delivering results since 1990. We are a privately held, woman‑owned business seeking a full‑time, onsite Support Analyst to join our team in Peoria, IL.</p><p><b>
Position Summary</b></p><p>
The Support Analyst provides technical support for desktop applications and PC environments while delivering a high level of customer service. The ideal candidate is customer‑focused, highly organized, detail‑oriented, and motivated to solve problems efficiently in a team‑based environment.</p><p><b>
Key Responsibilities &amp; Qualifications</b></p><ul><li>
Experience troubleshooting PC software and desktop applications</li><li>
Previous help desk or technical support experience</li><li>
Working knowledge of PC operating systems</li><li>
Familiarity with SQL and Microsoft products is a plus</li><li>
Strong written and verbal communication skills</li><li>
Proven ability to deliver outstanding customer service</li><li>
Ability to work effectively both independently and as part of a team</li><li>
Strong organizational and time‑management skills</li><li>
Ability to prioritize tasks from multiple stakeholders</li><li>
Demonstrated problem‑assessment and problem‑solving skills</li><li>
Keen attention to detail and accuracy</li><li>
Professional demeanor</li><li>
Availability to work a flexible schedule</li></ul><p><b>
 </b><b>Schedule</b></p><ul><li>
Day and night/weekend shifts available</li></ul><p><b>
 </b>If you are interested in an exciting, fast‑paced career with a fun, high‑tech company, we would love to hear from you. We work hard and play hard, and we value teamwork, innovation, and great customer experiences.</p><p>
We offer a competitive compensation package including:</p><ul><li>
Salary based on experience</li><li>
401(k)</li><li>
Health insurance</li><li>
Paid holidays</li><li>
Paid time off</li></ul><p>
This position does not include sponsorship for United States work authorization.</p><p>
CSE Software Inc. is an Equal Opportunity Employer. We hire without regard to race, color, religion, sex, age, national origin, ancestry, sexual orientation, marital status, pregnancy, military status, unfavorable discharge from military service, or disability.</p></div>

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><div><p>
Seize your opportunity to make a personal impact as a SAM Analyst supporting the Centers for Medicare and Medicaid Services - Cloud Products &amp; Tools (CMS CPT) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.<br>
<br>
At GDIT, people are our differentiator. As a SAM Analyst our work depends on developing software asset management reporting capabilities, while ensuring accurate data collection, compliance tracking, and cost optimization. In alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs, this role supports the agency&rsquo;s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This role collaborates with procurement, IT, and financial teams to generate insights into asset lifecycle management to reduce costs and meet CMS audit and regulatory requirements.</p><p></p><p>
HOW YOU WILL MAKE AN IMPACT:</p><ul><li>
Develop and maintain detailed reports and dashboards for SAM operations</li><li>
Monitor software utilization, license compliance, and procurement analytics.</li><li>
Generate Effective License Position (ELP) reports and audit-ready documentation</li><li>
Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders</li><li>
Ensure data integrity and consistency across all reporting platforms</li><li>
Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success</li><li>
Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency</li><li>
Serve in a mentoring and/or task leadership capacity to support other team members as required</li></ul><p></p><p>
WHAT YOU&rsquo;LL NEED TO SUCCEED:</p><ul><li>
Education: Bachelor&rsquo;s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience</li><li>
Required Experience: Minimum 5 years of experience in Software Asset Management or IT asset reporting roles</li><li>
Required Technical Skills: Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting; Understanding of SAM/ITAM principles and their integration into enterprise infrastructure; Strong skills with SQL, Excel, and ServiceNow Performance Analytics; Familiarity with software license compliance metrics and entitlement tracking; Knowledge of SaaS usage analytics and license reclamation processes; Ability to interpret cost optimization opportunities from financial models or vendor pricing structures; Understanding of contract and licensing terms and conditions including initial procurement of Hardware, Software, ODCs, and Support/License renewals; Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Experience in process improvement and automation to reduce dependencies on manual workflows and reporting</li><li>
Attributes for Success: Strong team collaboration and process improvement skills.</li><li>
Preferred Qualifications: Certified Software Asset Management (CSAM) certification or equivalent; Certified Hardware Asset Management Professional (CHAMP) certification or equivalent; Familiarity with cloud platforms such as AWS, Azure, or Google Cloud; Working knowledge of advanced predictive analytics tools such as AWS Quicksight or similar; Awareness of data confidentiality and security protocols aligned with compliance requirements; Understanding of regulatory frameworks associated with federal acquisition; Experience with CI/CD pipelines and DevOps concepts</li><li>
Location: Remote working 100%</li><li>
Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years</li><li>
Work visa sponsorship will not be considered for this role</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><p>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.</p><ul><li>
Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>
Support: An internal mobility team focused on helping you achieve your career goals</li><li>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>
Community: Award-winning culture of innovation and a military-friendly workplace</li></ul><p></p><p>
#GDITFedHealthJobs</p><p>
#GDITPriority</p><p>
#GDITHealthSystems</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $85,093 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Software Asset Management (SAM) Analyst

Chubb Insurance

<div><p>The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.
<br>
<br>
This is an office based role and the expectation is to be onsite 5 days a week.
<br>
<br>
<b>Key Responsibilities<br>
</b><br>
<br>
</p><ul><li>Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.
</li><li>Support of Applications and Software both external and internal, external applications include all Microsoft products.
</li><li>Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
</li><li>Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.
</li><li>Participation in projects and initiatives such as:
</li><li>Office Moves and Real Estate Initiatives
</li><li>Hardware Refreshes
</li><li>Major Software Roll Outs
</li><li>Desktop Migrations
</li><li>Security Implementations and Compliance issues
</li><li>Standardisation of End User Services to align the EUS catalogue of services globally.
</li><li>Train and guide staff on hardware and software usage
</li><li>Document resolution to desktop issues, propose solutions to root cause problems.
</li><li>Interact with 3rd party vendors to drive and resolve specific technical problems.
</li>Identify opportunities to improve, automate, or simplify processes or systems.<br>
<li>
<br>
<br>
</li></ul><p>To provide assistance in other countries in the EMEA region when required &ndash; this can comprise remote support of problems or onsite visits
<br>
<br>
<b>Qualifications
</b><br>
<br>
<b>Experience :
</b><br>
<br>
A minimum of 3 years in technical support roles for end-users.
<br>
<br>
<b>Knowledge<br>
</b><br>
<br>
</p><ul><li>Microsoft Certified Desktop Support Technician certification a plus
</li><li>Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
</li><li>Knowledge of Mac OS/Apple iOS a plus
</li>Advance level of English<br>
<li>
<br>
<br>
</li></ul><p><b>Soft Skills<br>
</b><br>
<br>
</p><ul><li>Communication skills to interact with users of different technical levels.
</li><li>Proactive and service-oriented attitude.
</li><li>Ability to prioritize tasks and handle multiple requests simultaneously.
</li><li>Collaboration with other departments, such as IT, to ensure operational continuity.</li></ul></div>

Site Support Analyst

Insurity

<div><div><b><i>Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call</i></b><b><i>,</i></b><b><i> with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Recruiters will only reach out from an insurity.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: </i></b><b><i>https://consumer.ftc.gov/articles/job-scams</i></b></div><div></div><div><b>
Who We Are</b></div><div>
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world&rsquo;s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people&mdash;providing the tools, support, and opportunities they need to grow and succeed.</div><div>
</div><div>
We don&rsquo;t just make bold promises&mdash;we deliver results. As the largest cloud-based software provider for the Property &amp; Casualty market, Insurity is trusted by 22 of the top 25 P&amp;C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.</div><div>
</div><div>
While our technology sets us apart, it&rsquo;s our people who truly make the difference. At Insurity, you&rsquo;ll collaborate with some of the most creative and knowledgeable minds in insurance tech&mdash;in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.</div><div></div><div>
Ready to grow your career with an industry leader? Apply today&mdash;we&rsquo;re excited to welcome you. <b>#UatInsurity</b></div><div></div><div><b>
Insurity&rsquo;s Next Product Support Analyst</b></div><div>
The Product Support Analyst will provide technical and functional support for Insurity&rsquo;s insurance-based SaaS products. This role involves troubleshooting low to high complexity issues, analyzing API requests and responses, executing data maintenance scripts, and collaborating across teams to ensure timely resolution. The ideal candidate is detail-oriented, analytical, and eager to learn insurance workflows and complex SaaS systems.</div><div>
</div><div><b>
What Our</b> <b>Product Support Analyst Will Do</b></div><ul><li>
Triage incoming tickets, identify billable work, and update workflow systems with accurate information.</li><li>
Provide day-to-day support and troubleshoot customer issues using SQL, programming logic, and web-based tools.</li><li>
Execute and coordinate data maintenance scripts, escalate issues per procedures, and ensure follow-up to resolution.</li><li>
Contribute to knowledge base articles, assist with root-cause analysis, and support continuous improvement initiatives.</li><li>
Communicate externally with third-party software suppliers and partners, and assist with ad-hoc training for customers and internal teams.</li><li>
Work flexible shifts across global time zones and stay current on industry trends and Insurity products.</li></ul><div><b>
Who We&rsquo;re Looking For</b></div><ul><li><b>
Experience:</b> 2&ndash;4 years in product support, development, or consultancy environment.
</li><li><b>Education:</b> Bachelor&rsquo;s degree in a related field or equivalent work experience.
</li><li><b>Skills &amp; Other Requirements</b></li><li>
SQL proficiency</li><li>
Web-based troubleshooting tools</li><li>
Strong analytical and critical thinking</li><li>
Active listening and empathy</li><li>
Time management and prioritization</li><li>
Ability to learn insurance workflows and SaaS products quickly</li><li>
Flexible to work outside normal business hours, weekends, and holidays</li><li>
Proficient in Microsoft Word, Excel, and PowerPoint</li></ul><div><b>
What&rsquo;s In It For U</b></div><div><b>
Work Where You Thrive</b><br>
Find the work environment that supports your best&mdash;whether that&rsquo;s remote, in-office, or hybrid&mdash;depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.</div><div>
</div><div><b>
Take Time When You Need It</b><br>
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.</div><div>
</div><div><b>
Benefits That Start on Day One</b><br>
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day&mdash;because we know how important these are to you.</div><div>
</div><div><b>
Living Our Values Every Day</b><br>
Our core values are more than words on a wall&mdash;they guide how we hire, grow, and retain the very best talent.</div><div>
</div><div><b>
Award-Winning Onboarding</b><br>
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.</div><div>
</div><div><b>
Grow Your Career from Within</b><br>
We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates.</div><div>
</div><div><b>
Mentorship That Matters</b><br>
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.</div><div>
</div><div><b>
Stay Connected with Coffee for Two</b><br>
Our unique internal networking program helps you build meaningful connections across teams and departments&mdash;one virtual coffee chat at a time.</div><div>
</div><div><b>
Keep Learning, Always</b><br>
Fuel your growth with full access to LinkedIn Learning and Kaplan&mdash;because continuous development is key to success.</div><div>
</div><div><b>
Invest in Your Future&mdash;And Your Family&rsquo;s</b><br>
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.</div><div>
</div><div><b>
Earn When You Refer</b><br>
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.</div><div>
</div><div>
We have five Core Values at Insurity; one of which is to <b><i>Act with Integrity</i></b>. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is 60,000 &ndash; 103,000 USD / CAD. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.</div><div>
</div><div><i>
Languages for Qu&eacute;bec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Qu&eacute;bec. French-language training will be offered to candidates who do not have a good knowledge of French.</i></div><div>
</div><div><b>
Insurity is proud to be an Equal Opportunity Employer</b></div><div>
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.</div><div>
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div>
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.</div><p>
 <b>#LI-Remote</b></p></div>

Product Support Analyst

JPS Interoperability Solutions, Inc.

<div><div>At JPS, we design products to enhance audio communications systems by making them more versatile and robust. For over 30 years, we have provided innovative solutions to solve modern challenges for a variety of industries - both public and private.<br>
</div><div>
We are seeking a <b>full-time</b> <b>Technical Support &amp; Software Test Analyst </b>to support our communications products. This role combines technical support responsibilities with hands-on product testing and validation in our lab environment. This is an on-site position in our Raleigh, NC office.<br>
</div><div>
The position is structured to provide responsive, customer-facing support while also contributing to product quality and development through structured software testing, issue reproduction, and validation of new features and fixes.<br>
</div><div><b>
Why this job might be for you:</b></div><ul><li>
You enjoy a small company atmosphere, including flexibility.</li><li>
You like solving real-world technical problems and helping customers succeed.</li><li>
You enjoy hands-on work with hardware, systems, and software-driven devices.</li><li>
You will have your own office, plus dedicated lab space.</li><li>
Your contributions will make a visible impact across both customer support and product development.</li><li>
You enjoy attention to detail and improving processes.</li><li>
The commute is reasonably good to/from many locations in the Raleigh area.</li><li>
The position is targeted to be filled immediately.</li></ul><div>
</div><div><b>
Role Overview:</b><br>
This is primarily a supportive role, serving as the primary point of contact for customer inquiries, with additional responsibility for supporting product testing and validation efforts.<br>
</div><div><b>
You will work closely with our engineering and support teams to:</b></div><ul><li>
Respond to customer inquiries</li><li>
Troubleshoot common issues</li><li>
Recreate problems in a lab environment</li><li>
Assist in validating new features and fixes</li><li>
Help improve internal knowledge resources</li></ul><div>
<br>
<b>Detailed Responsibilities</b><br>
<b>Technical Support:</b></div><ul><li>
Responding to customer support inquiries via phone, email, and ticketing system.</li><li>
Gathering relevant information to clearly define customer issues.</li><li>
Troubleshooting common configuration, connectivity, and interoperability issues.</li><li>
Providing clear, concise guidance to customers.</li><li>
Identifying recurring issues and contributing to process improvements.</li><li>
Escalating more complex issues other technical staff with well-documented context.</li><li>
Assisting in maintaining and expanding our internal knowledge base.</li></ul><div><b>
Software Testing/Validation:</b></div><ul><li>
Setting up and executing test scenarios for new features, software updates, and bug fixes.</li><li>
Recreating customer-reported issues in a controlled lab environment.</li><li>
Assisting in validating hardware and software functionality.</li><li>
Reporting bugs and unexpected behavior clearly to the development team.</li><li>
Supporting regression testing efforts for software and system updates.</li><li>
Providing feedback to the development team regarding usability, edge cases, and potential improvements.</li></ul><div>
<br>
<b>What We&rsquo;re Looking For:</b></div><ul><li>
3+ years of experience in a technical support, software testing, or similar role <b>or</b> 7+ years of experience in a customer-facing role.</li><li>
Strong overall technical aptitude, including confidence working with computers and software applications.</li><li>
Strong troubleshooting and problem-solving skills.</li><li>
Ability to clearly communicate technical information in a simple, understandable way.</li><li>
Comfort working with both customers and internal engineering teams.</li><li>
Ability to multi-task, manage interruptions, stay organized, and maintain a consistent schedule.</li><li>
Strong attention to detail and follow-through.</li><li>
Willingness to learn new systems and technologies.</li></ul><div>
<br>
<b>Ideal Candidates Will Have:</b></div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in a technical field.</li><li>
Familiarity with troubleshooting software and system-level issues.</li><li>
Basic understanding of IP networking concepts.</li><li>
Comfort working with networked systems, logs, and basic diagnostic tools.</li><li>
Experience working with a ticketing system (Zendesk or similar).</li><li>
Experience with software testing or QA processes.</li><li>
Exposure to land-mobile radio systems or communications equipment.</li></ul><div>
<br>
<b>Additional Notes:</b></div><div>
As JPS is a small company, being a self-starter and taking ownership of tasks is essential. This role is designed to grow over time, with opportunities to deepen technical specialization in either advanced support or product development.<br>
</div><div>
You will be supported by experienced team members while building familiarity with our products and systems, and will play an important role in improving both customer experience and product quality.</div><br>
<b>
About JPS Interoperability Solutions, Inc.:</b><p><br>
JPS was founded in 1988 by three engineers who had a knack for inventing unique solutions to many of the problems faced in the telecommunications industry. 35 years later our mission remains the same, but has expanded to keep pace with changing technology. Our products enhance a variety of communications systems for customers that include Fortune 500 companies, government agencies, global technology leaders, and branches of the military. Over the years a distinct culture has formed at JPS, one that encourages collaboration, inclusiveness, and a sense of family. We believe that everyone plays an important role in our mission. As we continue to design and implement new solutions in the robust communications industry, we are always looking for talented professionals to join our growing team.</p></div>

Technical Support & Software Test Analyst

MedReview Inc.

<div>
 <p>
  <strong>
   Position Summary:&nbsp;
   <br/>
  </strong>
  The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
  <strong>
   This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Responsibilities:&nbsp;
   <br/>
  </strong>
  This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Resolve help desk tickets including software and end user hardware issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for ticket triage, assignment and follow up.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in team meetings.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasionally participate in server rack installations and cable patching.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Installation and administration of local and network printers.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshooting user account issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ensure timely computer and account setup of new users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enforcing company policies and procedures related to identity and access management.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Involved in troubleshooting and resolving IAM issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Process and policy monitoring.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Good organizational skills and attention to detail.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to work individually and as part of a team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasional evening/weekend work.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Microsoft Office&nbsp;365&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Remote Desktop support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Azure/Intune administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Active Directory&nbsp;administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Printer/peripheral troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer imaging processes&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    World class&nbsp;customer service and troubleshooting skills&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer moves/device setup&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    New user&nbsp;onboarding&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory/hardware lifecycle management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    At least&nbsp;10+ years supporting a windows environment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred&nbsp;Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Powershell or similar scripting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Soft&nbsp;phone setup and administration&nbsp;
   </p>
  </li>
 </ul>
</div>


Senior IT Support Analyst

Sherwin-Williams

<div><p>The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.</p><p><b><i>
This position is not hybrid/remote and will be located at our Cleveland Headquarters office.</i></b></p><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><ul><li>
Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration</li><li>
Organize and provide data for internal department planning and activities
</li><li>Perform basic configuration, setup, and updating of applications
</li><li>Assist in loading data into established tables, fields, and system databases
</li><li>Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
</li><li>Build reports that facilitate business management and staff decisions
</li><li>Set up user access and assist in training users on the applications
</li><li>Provide suggestions for changes in applications development, maintenance, and system standards
</li><li>Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
</li><li>Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications
</li></ul><p><b><i>This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.</i></b></p><p><b><i>
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s staff, employees, and business relationships.</i></b></p><p><b><i>
Must be eighteen years or older</i></b></p><p><b>
EDUCATION</b></p><p><b>
Required:</b></p><ul><li>
Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 3 years of experience in enterprise-wide software support</li></ul><p><b>
Preferred:</b></p><ul><li>
Certifications in ITIL, Microsoft, and/or Oracle</li></ul><p></p><p><b><br>
KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
Required:</b></p><ul><li>
2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
</li><li>Knowledge of enterprise-wide applications and software platforms
</li><li>Experience with software-as-a-service (SaaS) and enterprise-wide systems
</li><li>Experience in configuring and setting up various enterprise-wide applications
</li><li>Familiarity with applying security designs and principles to technology-based business solutions
</li><li>Experience in database management and maintenance
</li><li>Ability to develop custom queries using query and reporting tools
</li><li>Knowledge of data management best practices and quality control processes
</li><li>Strong analytical and problem-solving skills
</li>Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors<br>
<li>
</li></ul><p></p><p><b>Preferred:</b></p><ul><li>
Warehousing/DSC Operational Background &ndash; Order Fulfillment/Shipment/Receiving/Inventory</li><li>
Oracle Apex 21.2 or 24.2 proficiency</li><li>
DSC Operational Experience/Reporting</li><li>
SQL Knowledge &ndash; Ability to understand current queries and create new custom queries</li></ul><p></p><p><b><br>
Technical Skills</b></p><ul><li>
System Configuration
</li><li>Software Development Lifecyle (SDLC) Methodology
</li><li>Cloud Technologies &amp; Platforms
</li><li>Data Analysis
</li><li>Data Modeling
</li><li>Data Warehousing &amp; ETL Processes
</li><li>Reporting Tools
</li><li>Systems Security &amp; Access Control</li></ul></div>

Technical Analyst, WMS Technical Support

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