software support engineer

ImageTrend

<div>About Us:
ImageTrend, Inc. is dedicated to connecting life&rsquo;s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description: Under the direction of the Lead Software Support Engineer, The Software Support Engineer provides advanced product support and troubleshooting to the Customer Success Team and analysis of technical troubleshooting to escalate to the development teams to maximize product success and efficiencies across the organization and with our clients.
What You'll Do:<ul><li>
Conduct research and troubleshoot advanced technical items across the organization</li><li>
Create and manage script requests for data cleansing, migrations, imports/exports/uploads, etc</li><li>
Monitor daily applicable support queue and takes action as needed</li><li>
Serve as a subject matter expert for both internal and external stakeholders and provides training and technical expertise as needed</li><li>
Maintain knowledge of department and company policies and procedures</li><li>
Provides high quality project service delivery for unique or high priority projects</li><li>
Identify common issues and trends, and work with the Engineering department on workflows and tools that could be created to reduce and streamline future escalation tickets</li><li>
Document fixes, processes, change in processes, and communicate to the appropriate stakeholders</li><li>
Collaborates with other departments (Sales, Client Services, Engineering, etc.) to foster alignment, open communication, process improvements, and ensuring a positive client experience</li><li>
Delivers training and collaboration experiences within Client Services to bring continuity between product knowledge and understanding</li><li>
Travel to orientation, industry or company events, and other onsite meetings as required</li><li>
Additional duties as assigned</li></ul>
Requirements:<ul><li>
Degree in Computer Science or equivalent combination of education and relevant work experience</li><li>
Experience working professionally with relational databases</li><li>
Strong verbal and written communication and the ability to communicate complex concepts in clear, simple, and understandable terms</li><li>
Possesses effective analytical and critical thinking skills</li><li>
Adept at translating plans into phased actions</li><li>
Technologically savvy and demonstrates willingness to continue to learn new technologies</li><li>
Excellent organizational skills, appreciation of critical timelines, and the ability to self-motivate</li><li>
Strong understanding of standardized data collection</li><li>
Strong attention to detail with the ability to multi-task</li><li>
Ability to work comfortably under pressure</li><li>
Strong Interpersonal skills with an emphasis on providing internal continuous education, sharing knowledge, and skills to better the community</li><li>
Strong work ethic, integrity, honesty, and a positive attitude</li><li>
Advanced proficiency in MS Office Suite</li><li>
Understanding of the software development lifecycle</li><li>
Experience with Agile / Scrum</li><li>
Ability to maintain discretion when handling proprietary and confidential information</li><li>
Enthusiasm for learning and expanding knowledge or skills</li><li>
Strong work ethic, integrity, honesty, collaboration and team orientation</li><li>
Ability to travel up to 10% annually</li></ul>
This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $60,000 - $75,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
Benefits, Time Off &amp; Perks at ImageTrend<ul><li>
Insurance: Core healthcare coverages, plus employer sponsored group policies &amp; additional voluntary plans</li><li>
Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave &amp; Volunteering</li><li>
Retirement: Roth or Traditional 401(k) &amp; Employer Match</li><li>
Flexibility: Remote, Hybrid &amp; Onsite options, Flex &amp; Alternate Scheduling Arrangements</li><li>
Career Advancement: Internal growth, Tuition Reimbursement, Professional Development &amp; LinkedIn Learning access</li><li>
Long-term: Community Gains Incentive Program</li><li>
Other perks: Referral Bonus Program, Employee Assistance Program</li></ul>
ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more. 
This is a remote position.</div>

Software Support Engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring a Software Support Engineer to&hellip;
 
 
 &hellip;work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
 
 
 This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
 
 
 You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
 
 
 
 Location:
 
 This is a remote role, we have teams in all time zones.
 
 
 The role entails
 
 
 <ul>
 <li>
 Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
 </li>
 <li>
 Maintain a close working relationship with Canonical's Field, Support and product engineering teams
 </li>
 <li>
 Participate in upstream communities
 </li>
 <li>
 Develop bug fixes, backport patches, and work with upstream for inclusion
 </li>
 <li>
 Review code produced by other engineers
 </li>
 <li>
 Demonstrate good judgment in technical methods and techniques
 </li>
 <li>
 Prioritize work and manage your time effectively against those priorities
 </li>
 <li>
 Participate in team discussions to improve processes, tools, and documentation
 </li>
 <li>
 Maintain clear, technical and concise communications
 </li>
 <li>
 Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record
 </li>
 <li>
 Background in Computer Science, STEM or similar
 </li>
 <li>
 Experience with Linux and open source software
 </li>
 <li>
 Experience with at least one of Python, Go, C or C++ on Linux
 </li>
 <li>
 A drive to learn unfamiliar technology and deep-dive difficult issues
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 You love technology and working with brilliant people
 </li>
 <li>
 You are curious, flexible, articulate, and accountable
 </li>
 <li>
 You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
 </li>
 <li>
 You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

OMA GROUP

<ul><li>Desired Prior working experience in technical support or related functions&middot;</li><li>Logging and resolving customer issues&middot;</li><li>Customer correspondence including documentation of user guides and other resources&middot;</li><li>Taking ownership of technical issues, and working with our development group to resolve more advanced issues when necessary&middot;</li><li>Assisting clients for onsite/ offsite technical installation and support.</li><li>QA tasks and technical documentation.</li><li>Administration of SQL databases&middot;</li><li>Maintaining systems by monitoring and correcting software bugs.</li><li>Documenting troubleshooting and problem resolution steps&middot;</li><li>Improvement of existing application by analyzing and identifying areas of modification.</li><li>Participation in providing training to customers as required&middot;</li><li>Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams.</li><li>Perform other related duties as required.</li></ul>Job Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per month

Rapiscan Systems

<div>
 
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Software &amp; I.T Support
 
 Engineer you will reside in the KSA, based in Rapiscan&rsquo;s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.
 
 
 
 
 
 Working with UK and US teams you will work to
 
 diagnose and remediate I.T and software Issues, configure software &amp; I.T. systems to integrate with customer networks solutions.
 
 
 The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.
 
 
 The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 IT Systems Support:
 </li>
 <li>
 Troubleshoot and resolve IT and hardware issues.
 </li>
 <li>
 Support network connectivity in collaboration with customer IT teams.
 </li>
 <li>
 Provide 2nd/3rd line support for IT systems.
 </li>
 <li>
 Software Systems Support:
 </li>
 <li>
 Diagnose software issues, collect logs, and perform initial triage.
 </li>
 <li>
 Coordinate with software engineering teams to identify root causes.
 </li>
 <li>
 Install and validate new software releases.
 </li>
 <li>
 Capture and escalate customer feedback.
 </li>
 <li>
 Provide 2nd/3rd line support for software systems.
 </li>
 <li>
 Patch Management &amp; System Upgrades:
 </li>
 <li>
 Validate and install patches across deployed systems.
 </li>
 <li>
 Support field service teams with patching and upgrades.
 </li>
 <li>
 Assist with configuration and deployment of system upgrades.
 </li>
 <li>
 General Responsibilities:
 </li>
 <li>
 Report status and updates to leadership as required.
 </li>
 <li>
 Uphold company values: Integrity, Innovation, Accountability, Teamwork.
 </li>
 <li>
 Follow Rapiscan&rsquo;s Code of Ethics.
 </li>
 <li>
 Report quality issues to management for corrective action.
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 5+ years of IT and software support experience.
 </li>
 <li>
 Strong experience with Windows OS (server &amp; workstation) and Active Directory.
 </li>
 <li>
 Experience configuring and troubleshooting Active Directory.
 </li>
 <li>
 Knowledge of virtualization platforms (Hyper‑V, VMware preferred).
 </li>
 <li>
 Strong networking knowledge: VLAN, VPN, Firewalls.
 </li>
 <li>
 Software troubleshooting and diagnostics at 2nd/3rd line.
 </li>
 <li>
 Experience working across global teams/time zones.
 </li>
 <li>
 Ability to live and work in KSA.
 </li>
 <li>
 Willingness to travel domestically; some international travel possible.
 </li>
 </ul>
 
 
</div>

Software IT Support Engineer

Trufla Technology

<div>Think insurance is boring? Think again. Trufla is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance. Trufla is leading a digital revolution that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices. It&rsquo;s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities. Main Benefits: 
<ul><li>
Competitive Salary</li><li>
Health Insurance</li><li>
Gym Membership</li><li>
Flexible Working Hours</li><li>
Continuing Education Opportunities</li><li>
Work from home</li><li>
Team Building Activities</li><li>
Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.</li></ul>
About You 
As a Software Support Engineer, you will be the first point of contact when our clients are having an issue with our products. This means you are a person who LOVES problem solving and working with others to ensure our clients get back on track when something goes wrong. We will rely heavily on you to share your observations related to client tickets and feedback, supporting our efforts to continually evolve our software to be the most client-friendly option available. You move past the problems by focusing on finding the solutions, and you thrive in a busy environment where quick decisions sometimes must be made. 
As a member of the Client Success team, you will work directly with our product teams; this includes a mix of developers, UX/UI, business analysts and our product owners. We like to think we are a fun group, so a sense of humor is always a benefit to bring to the table. In terms of technical knowledge, you need to have a solid foundation; we are willing to work with the right individual to grow their knowledge base to be truly successful in this role. Your long-term goal is likely focused on earning your way onto one of our product teams, this is the perfect role to learn our products and prove your skills. 
Job Responsibilities 
<ul><li>
Complete tasks related to onboarding new clients onto Trufla products</li><li>
Track issues on JIRA from creation to resolution, within targeted time limits</li><li>
Properly document and escalate issues that cannot be directly resolved by the Client Success team to the appropriate product team for action</li><li>
Provide prompt and accurate feedback to customers collaborating with the Account Managers where needed</li><li>
Collaborate with internal resources to provide accurate solutions to customer issues</li><li>
Prioritize and manage open issues and log all activities related to resolving issues</li><li>
Act as the conduit for translating technical information and updates into language that clients can easily understand
</li><li>Synthesize client requests, needs and feelings into the technical requirements and documentation needed to resolve the issue being identified directly or in collaboration with the product teams
</li><li>Ask customers targeted questions to quickly understand the root of the problem via JIRA, email, or phone</li><li>
Follow up with clients to ensure their issue has been successfully solved to their satisfaction
</li><li>Maintain a positive and friendly relationships with clients</li><li>
Document technical knowledge and provide ideas to the product team for future enhancement.</li><li>
When possible, participate in product planning sessions to stay on top of ongoing product updates and new functionality and features that are being developed</li><li>
Research, diagnose, troubleshoot, and resolve technical issues as they come in from clients</li><li>
If the issue requires client tenant-specific data or code changes then the changes and resolution must be documented clearly on the ticket</li><li>
If the issue is product wide then it must be reviewed, approved, and merged by the product team</li></ul> 

Job Qualifications 
<ul><li>
2+ years&rsquo; experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li>
Willing to shift regular work schedule to support clients in various time zones</li><li>
Proven track record managing client and internal relationships</li></ul> 
Strong understanding of at least some of the following:
<ul><li>MySQL &amp; Django</li><li>
HTML/CSS</li><li>
JavaScript</li><li>
Data processing</li><li>
React</li><li>
Linux Operating System</li><li>
Shell scripting</li></ul>
Familiarity with:<ul><li>
JIRA
</li><li>AWS Cloud Services</li><li>
Apple Developer Program</li><li>
Google Play</li><li>
Docker Containers</li><li>
CI/CD (preferably Gitlab or GitHub)</li></ul>
Nice to have / Willing to learn:<ul><li>
Python</li><li>
NodeJS</li><li>
Angular</li><li>
Git Version Control</li></ul>
Values &amp; Competencies 
<ul><li>
Critical thinker with strong attention to details</li><li>
Client centric thinking to ensure that our clients are always our top priority</li><li>
Outstanding interpersonal and business communications skills, both verbal and written</li><li>
Flexible and adaptable with proven problem-solving ability</li><li>
High degree of professionalism and integrity</li><li>
Exceptional organization and time management skills</li><li>
Works well within a team and independently and able to adjust to tight and changing deadlines</li><li>
Be curious and aware of new industry trends and tools that can be leveraged by Trufla and share thoughts with the team</li><li>
Open to receiving constructive feedback and willing to learn</li></ul>
Trufla is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply. 
Do you think we match? Apply Now! If you have what it takes, apply to the job through the &quot;Apply Now&quot; button above. *After applying, complete your application by taking the required assessment below:https://app.testgorilla.com/s/6tcpu6p3</div>

Software Technical Support Engineer - Canadian time zone

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