software support engineer

Applied Materials

<div><div><div><div>Job ID</div><div>
R2616439</div></div></div><div><div>
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$86,500.00 - $119,000.00
Location:
Austin,TX
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
1. Analyze and collaborate to resolve Applied Materials&rsquo; equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Provides customer software support via Software Ticketing system.
3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
5. Participates in developing customer focused feature documentation for external software features.
6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
7. Assists in training junior level engineers and detailed product operation.
Functional Knowledge<ul><li>
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.</li></ul>
Business Expertise<ul><li>
Understands key business drivers; uses this understanding to accomplish own work.</li></ul>
Leadership<ul><li>
No supervisory responsibilities but provides informal guidance to new team members.</li></ul>
Problem Solving<ul><li>
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.</li></ul>
Impact<ul><li>
Impacts quality of own work and the work of others on the team; works within guidelines and policies.</li></ul>
Interpersonal Skills<ul><li>
Explains complex information to others in straightforward situations.</li></ul>
Have a passion for self development, customer service and quality work.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div></div></div>

Global software support engineer II

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

NVIDIA

<div>The NVIDIA DGX Cloud organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms. This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves in an ambiguous / fast-moving environment. The support you provide will help our users have a better experience and help shape our platform. 
We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments. 
What will you be doing:<ul><li>
Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms</li><li>
Define and improve operational workflows (runbooks, escalation paths, support processes)</li><li>
Triage/investigate root cause of customer issues and escalate as needed</li><li>
File bugs and report issues while working closely with the Site Reliability team</li><li>
Build tooling to improve customer support process and visibility</li><li>
Deeply understand user workloads and use cases</li><li>
Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success</li><li>
Be part of an on call rotation to support production systems</li></ul> 
What we need to see:<ul><li>
BS/MS degree in Computer science or related areas (or equivalent experience)</li><li>
2+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux</li><li>
Experience with Kubernetes, AWS, Azure, OCI, and GCP</li><li>
Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling</li><li>
Understanding of data storage technologies (databases, file, block, blob)</li><li>
Customer Service/Support Experience</li><li>
Willingness to work up and down the stack as well as across multiple teams</li><li>
Strong skills in troubleshooting and Communication</li></ul> 
Ways to stand out from the crowd:<ul><li>
Experience with MLOps workflows or ML infrastructure</li><li>
Familiarity with GPU workloads or distributed training systems</li><li>
SLURM or HPC previous experience</li><li>
Strong drive to work with internal customers and make them successful</li><li>
A drive to improve process with strong organizational skills</li></ul> 
NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 76,000 USD - 126,500 USD for Level 2, and 108,000 USD - 172,500 USD for Level 3.<div><div><div><div><div><div><div>
You will also be eligible for equity and benefits.</div></div></div></div></div></div></div>
Applications for this job will be accepted at least until April 24, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.</div>

Software Platform Support Engineer - GPU Cloud

Eaton

<div>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries. 
We make what matters work. 
EATON is hiring a 
<h2 class="jobSectionHeader">Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems) 
</h2>This is a hybrid position (3/2) based in Budapest, Hungary 
This is not a call‑centre support role and not a pure software development position. 
 
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
 
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives. 
 
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment. 
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do: 
</h2></div><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio 
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications and skills: 
</h2></div><div><ul><li>Core technical skills:
<ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation 
<li>
</li></ul></li></ul><ul><li>Professional skills:
<ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset 
<li>
</li></ul></li></ul><ul><li>Languages:
<ul><li>Fluent Business English (mandatory)
</li>French (nice to have) 
<li>
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">What we offer: 
</h2></div><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University 
<li>
</li></ul></div></div></div>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-III</div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Apple

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams. 
 
Description 
 
We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures. 
 
&quot;,&quot;responsibilities&quot;:&quot;Partner with engineering teams to prioritize and fix production defects 
 
Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week 
 
Share on-call rotation with other team members to support apps and services in scope 
 
Take knowledge transition from engineering teams for changes being rolled out in production 
 
Assess the need for production monitoring and alert setup 
 
Triage incidents based on the impact, devise and implement mitigation steps to unblock the business 
 
Conduct RCA, log defects and partner with engineering team for prioritization 
 
Automation, maintain support documentation and debug sophisticated production issues 
 
Preferred Qualifications 
 
Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results 
 
Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues 
 
Strong teammate who furthers collaboration; Excellent social skills 
 
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams 
 
Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting 
 
Working experience on cloud infra, like AWS 
 
Experience with one or more - Splunk, monitoring tools, APM &amp; observability 
 
Support experience with eCommerce platform is a plus 
 
Exposure to Incident and Problem Management processes is a plus 
 
Minimum Qualifications 
 
3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering 
 
Coding knowledge in Java, Scala and frameworks related to Java 
 
Good understanding of SQL 
 
Skills and experience in monitoring, alerting, fault analysis, and automation 
 
BS degree or job related work experience 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

Noorka

<div>Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide reliable technical support, and maintain secure systems within a fast-paced logistics and supply chain environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain desktops, laptops, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems efficiently.</li>
<li>Manage user accounts, email configurations, and system access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and firewalls.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support ERP and logistics management systems used by operations teams.</li>
<li>Maintain documentation of IT systems, configurations, and troubleshooting processes.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewalls, antivirus software, and data backup systems.</li>
<li>Familiarity with logistics or supply chain software is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to manage multiple support requests and prioritize tasks</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, reliable IT infrastructure is essential for ensuring efficient operations and seamless service delivery. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic logistics organization.</div>

IT Support Engineer

Zahr Freighters

<div>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide timely technical support, and maintain secure systems within a fast-paced freight and logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems efficiently.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and firewalls.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support logistics and operational software systems used within the company.</li>
<li>Maintain documentation of IT systems, configurations, and troubleshooting processes.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewalls, antivirus software, and backup systems.</li>
<li>Familiarity with ERP or logistics management systems is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zahr Freighters, reliable IT infrastructure is essential for ensuring smooth logistics operations and service delivery. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic freight company.</div>

Search 10000+ Software support engineer jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 software support engineer jobs Near Me

Global software support engineer II

Software Technical Support Engineer

Software Platform Support Engineer - GPU Cloud

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

IT Support Engineer

IT Support Engineer