software support engineer

Sundaram Technologies

Experience:- 1 to 3 YearsQualification:- BSc IT/ MSc IT/ BCA/ MCAJob Role:-<ul><li>Respond to Customer Queries in a timely and accurate way, via phone,email and chat.</li><li>Identify Customer needs and help customers use specific features.</li><li>Analyze and report malfunctions (for example, by testing different scenarios and impersonating users).</li><li>Update our internal databases with information about technical issues and useful discussions with customers.</li><li>Monitor customer complaints.</li><li>Share feature requests and and effective work arounds with team members.</li><li>Inform customers about new features and functionalities.</li><li>Follow up with customers to ensure their technical issues are resolved.</li><li>Gather customer feedback and share with our Product, Sales and Marketing Teams.</li><li>Daily work report to be shared with Project &amp; Team leader.</li></ul>Job Type: Full-timePay: Up to &#8377;27,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Application Question(s):<ul><li>Total years of experience? </li><li>Current CTC?</li><li>Expected CTC?</li><li>Notice period? </li><li>Do you have knowledge of MySQL?</li><li>Current location? </li></ul>Work Location: In person

Software IT Support Engineer

Kazamer

<div><ul><li>Full Time</li>
<li>Dubai</li> 
</ul><div><div><div><div><div>Kazamer Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is perfect for someone who enjoys troubleshooting technical issues, supporting end-users, and ensuring smooth IT operations across the organization.

Key Responsibilities:
<ul>
<li>Provide technical support to staff for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, software, and peripherals.</li>
<li>Monitor and manage network performance, ensuring minimal downtime.</li>
<li>Troubleshoot and resolve IT issues promptly, escalating complex problems when necessary.</li>
<li>Assist in maintaining cybersecurity protocols, backups, and data protection measures.</li>
<li>Support IT-related projects, system upgrades, and software deployments.</li>
<li>Maintain accurate records of IT assets, issues, and resolutions.</li>
<li>Provide training and guidance to staff on IT systems and best practices.</li>
<li>Ensure compliance with company IT policies and procedures.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience as an IT Support Engineer or similar technical support role.</li>
<li>Strong knowledge of computer systems, networks, and troubleshooting techniques.</li>
<li>Familiarity with Windows and Mac operating systems, office software, and network tools.</li>
<li>Excellent problem-solving, communication, and organizational skills.</li>
<li>Ability to work independently and prioritize tasks in a fast-paced environment.</li>
</ul>
Joining Kazamer Tax Consultant in Dubai as an IT Support Engineer offers the opportunity to play a critical role in maintaining efficient IT operations. If you are technically proficient, solution-oriented, and committed to supporting a dynamic team, we encourage you to apply.</div></div></div></div></div></div>

IT Support Engineer

Dicetek LLC

<div>
 Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
 </li>
 <li>
 Performing analyses on software application functionality and suggesting improvements.
 </li>
 <li>
 Ensuring effective front-end and back-end functionality of applications.
 </li>
 <li>
 Providing software application support under the supervision of the Senior Engineer.
 </li>
 <li>
 Finish all assigned tasks with quality within the defined timebox.
 </li>
 <li>
 Conducts unit testing and integration testing, executing the necessary bug fixing.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Managing code migration across environments to ensure continued and synchronized functionality.
 </li>
 <li>
 Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
 </li>
 <li>
 Keeping a record of configuration changes and scheduling application updates.
 </li>
 <li>
 Documenting processes and monitoring application performance metrics.
 </li>
 <li>
 Providing front-end support to clients and colleagues in other departments.
 </li>
 <li>
 Assign and review of users access requests.
 </li>
 <li>
 Answer, evaluate, and prioritize requests for assistance from users
 </li>
 <li>
 Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
 </li>
 <li>
 Develop and report application support analysis reports including tickets details and corrective actions.
 
 
 </li>
 </ul>
 
 Work Experience Minimum
 
 
 
 &squf; 4+ years proven IT experience performing hands-on software development roles.
 
 
 
 Preferred
 
 
 
 &squf; 8+ years of relevant work experience
 
 
 &squf; Agile driven development
</div>

Application Support Engineer

HR Ways

Network Support Engineer (&#65279;IT Security &amp; Network Monitoring)We're hiring forNetwork Support Engineer (&#65279;IT Security &amp; Network Monitoring)About the company we're hiring for Currently:The largest IT companies in Pakistan specialize in offering Personal Computers, Servers, Software and other products.Job Requirements:We are seeking an experienced Software Support Engineer with a strong background in IT security software, firewall management, and network monitoring solutions. The ideal candidate will experience in software support, with expertise in tools like SolarWinds and ManageEngine. The role involves providing technical support, troubleshooting, and configuration of security software and network monitoring solutions for our clients.Key Skills:<ul><li>BS CS / Btec in IT or related field</li><li>2-3 years of experience in software support and pre-sales</li><li>Strong knowledge of security software, firewall management, and network monitoring solutions</li><li>Experience with SolarWinds and ManageEngine</li><li>Excellent troubleshooting and problem-solving skills</li><li>Good communication and customer service skills</li></ul>What We Offer:<ul><li>Competitive salary and bonus structure.</li><li>Comprehensive benefits package.</li><li>Opportunities for professional growth and development.</li><li>A dynamic and collaborative work environment.</li></ul>Other Details:Working Days: Monday - FridayWorking Timings: 9 am to 5.30 pmWork Mode: OnsiteLocation: KarachiExperience: 2+ YearsAbout HR Ways:&#65279;&quot;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.&quot;Job Type: Full-timeWork Location: In person

Network Support engineer

DICETEK LLC

<div>Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need. 
 
Responsibilities
<ul><li>Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
</li><li>Performing analyses on software application functionality and suggesting improvements.
</li><li>Ensuring effective front-end and back-end functionality of applications.
</li><li>Providing software application support under the supervision of the Senior Engineer.
</li><li>Finish all assigned tasks with quality within the defined timebox.
</li><li>Conducts unit testing and integration testing, executing the necessary bug fixing.
</li><li>Consulting with the software development team, internal users, and clients to improve application performance.
</li><li>Managing code migration across environments to ensure continued and synchronized functionality.
</li><li>Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
</li><li>Keeping a record of configuration changes and scheduling application updates.
</li><li>Documenting processes and monitoring application performance metrics.
</li><li>Providing front-end support to clients and colleagues in other departments.
</li><li>Assign and review of users access requests.
</li><li>Answer, evaluate, and prioritize requests for assistance from users
</li><li>Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
</li><li>Develop and report application support analysis reports including tickets details and corrective actions. 
</li></ul> 
Work Experience Minimum:
<ul><li>4+ years proven IT experience performing hands-on software development roles. 
</li></ul> 
Preferred:
<ul><li>8+ years of relevant work experience
</li><li>Agile driven development</li></ul></div>

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a skilled and dedicated IT Support Engineer to join our growing team in Dubai. This role is ideal for a tech-savvy professional who can provide reliable technical support, troubleshoot issues efficiently, and ensure smooth IT operations across the organization.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, networking, and system-related issues.</li>
<li>Install, configure, and maintain computers, printers, routers, and other IT equipment.</li>
<li>Monitor system performance and ensure minimal downtime.</li>
<li>Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.</li>
<li>Manage user accounts, permissions, and IT security protocols.</li>
<li>Assist in upgrading systems, deploying new technologies, and maintaining IT infrastructure.</li>
<li>Ensure data backup processes and cybersecurity measures are followed.</li>
<li>Document issues, resolutions, and system configurations.</li>
<li>Coordinate with vendors for IT equipment procurement, repairs, and maintenance.</li>
<li>Support employees with remote and on-site IT requirements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or similar IT role.</li>
<li>Strong knowledge of Windows, macOS, networking concepts, and troubleshooting tools.</li>
<li>Familiarity with firewalls, VPN, cybersecurity basics, and cloud platforms is an advantage.</li>
<li>Excellent problem-solving, communication, and time-management skills.</li>
<li>Ability to work independently and manage multiple tasks effectively.</li>
</ul>
Joining Al Haktur IT Solutions in Dubai as an IT Support Engineer offers an excellent opportunity to develop your technical skills while contributing to a forward-thinking IT environment. If you enjoy solving technical challenges and supporting organizational growth, we welcome your application.</div>

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is seeking a skilled and proactive IT Support Engineer to join our growing team in Dubai. This role is ideal for someone who can manage day-to-day technical operations, troubleshoot system issues, and ensure smooth IT functionality across all departments. If you are passionate about technology and problem-solving, this position offers a dynamic and rewarding environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, networks, and internal systems.</li>
<li>Install, configure, and maintain computers, printers, and other IT equipment.</li>
<li>Monitor network performance and ensure secure and uninterrupted connectivity.</li>
<li>Troubleshoot issues related to email, applications, system access, and connectivity.</li>
<li>Assist in setting up user accounts, access controls, and system permissions.</li>
<li>Perform regular system backups, updates, and preventive maintenance.</li>
<li>Coordinate with external vendors for IT equipment and service-related issues.</li>
<li>Maintain IT asset records and ensure timely repairs or replacements.</li>
<li>Support employees with remote access and company software usage.</li>
<li>Ensure all IT operations follow company security policies and best practices.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum 1&ndash;2 years of experience in IT support or technical helpdesk roles.</li>
<li>Strong knowledge of Windows OS, networking, hardware troubleshooting, and MS Office.</li>
<li>Familiarity with basic cybersecurity practices.</li>
<li>Excellent communication, analytical, and problem-solving skills.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as an IT Support Engineer gives you the chance to be part of a team that values innovation, efficiency, and reliability. If you are ready to support a smooth technological workflow and help enhance operational performance, we look forward to having you onboard.</div>

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