software support engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder-led, profitable, and growing.
 <br/>
 <br/>
 We are hiring a Software Support Engineer to&hellip;
 <br/>
 <br/>
 &hellip;work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
 <br/>
 <br/>
 This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
 <br/>
 <br/>
 This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
 <br/>
 <br/>
 You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 This is a remote role, we have teams in all time zones.
 <br/>
 <br/>
 The role entails
 <br/>
 <br/>
 <ul>
  <li>
   Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  </li>
  <li>
   Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  </li>
  <li>
   Participate in upstream communities
  </li>
  <li>
   Develop bug fixes, backport patches, and work with upstream for inclusion
  </li>
  <li>
   Review code produced by other engineers
  </li>
  <li>
   Demonstrate good judgment in technical methods and techniques
  </li>
  <li>
   Prioritize work and manage your time effectively against those priorities
  </li>
  <li>
   Participate in team discussions to improve processes, tools, and documentation
  </li>
  <li>
   Maintain clear, technical and concise communications
  </li>
  <li>
   Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
   <br/>
   <br/>
  </li>
 </ul>
 What we are looking for in you
 <br/>
 <br/>
 <ul>
  <li>
   An exceptional academic track record
  </li>
  <li>
   Background in Computer Science, STEM or similar
  </li>
  <li>
   Experience with Linux and open source software
  </li>
  <li>
   Experience with at least one of Python, Go, C or C++ on Linux
  </li>
  <li>
   A drive to learn unfamiliar technology and deep-dive difficult issues
  </li>
  <li>
   Willingness to travel up to 4 times a year for internal events
   <br/>
   <br/>
  </li>
 </ul>
 Nice-to-have skills
 <br/>
 <br/>
 <ul>
  <li>
   You love technology and working with brilliant people
  </li>
  <li>
   You are curious, flexible, articulate, and accountable
  </li>
  <li>
   You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  </li>
  <li>
   You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
   <br/>
   <br/>
  </li>
 </ul>
 What we offer colleagues
 <br/>
 <br/>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Programme &amp; Wellness Platform
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass and travel upgrades for long-haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Software Support Engineer

SSI SCHÄFER

<div><div><div>SSI SCHAEFER is a leading material handling company that&rsquo;s been in business since 1937. We&rsquo;re a privately held international company with lots of diversity. You may be wondering about what a material handling company does, and that&rsquo;s okay. We&rsquo;re behind the scenes of our customers, and we make everything happen. Basically, we build small to large-scale projects that provide storage and distribution for manufacturers and retailers alike. This involves energy-efficient robotics, warehouse management software, data analytics, engineering, mechatronics, project management, and software development. Of course, we have a full support team of great people in our customer service, human resources, sales, marketing, accounting, and our very own warehouse teams.</div><div></div><div><br>
We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We&rsquo;ve won Best Places to Work&trade; several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our family team to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we&rsquo;ve got a great DNA culture here at SSI SCHAEFER&mdash;it&rsquo;s that simple.</div><div></div><div><br>
We&rsquo;re also proud to be an equal-opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div><div></div><p><b><br>
Position Overview:</b></p><p>
The Software Support Engineer provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to perform complex troubleshooting and problem solving.</p><p></p><p><b><br>
Essential Functions</b></p><ul><li>
Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).</li><li>
Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution.</li><li>
Designs test scenarios to identify system issues.</li><li>
Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring.</li><li>
Creates documentation and training materials for system users and system service &amp; maintenance.</li><li>
Designs, generates, and maintains reports detailing the daily operations of the systems.</li><li>
Analyzes system daily operation reports to track and identify opportunities for continued improvement.</li><li>
Updates help-desk ticketing system to track, monitor, and resolve issues.</li><li>
Writes and updates knowledgebase articles.</li><li>
Effectively communicates with customers in high-impact scenarios.</li></ul><p><b>
Additional Responsibilities</b></p><ul><li>
Participates in customer and internal meetings.</li><li>
Assists software development team with projects.</li><li>
Works as part of international team to ensure maximum system uptime and performance. Appropriate team for resolution.</li><li>
Writing standard operating procedure (SOP&rsquo;s) for customer and internal use.</li><li>
Training customer on all levels within operation of the warehouse.</li><li>
May travel internationally for training.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>
Minimum 1 year experience in a technical support role, preferably supporting Java-based client-server applications.</li><li>
Solid understanding of Java programming language and experience with debugging and troubleshooting Java applications.</li><li>
Minimum 1+ year of SQL experience - working with relational databases such as MySQL or Oracle.</li><li>
Strong problem-solving skills and the ability to effectively troubleshoot complex technical issues under pressure.</li><li>
Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal teams.</li><li>
Ability to work independently and collaboratively as part of a team in a fast-paced environment.</li><li>
Willingness to work nightshift hours on a rotating schedule, including weekends and holidays, as required.</li><li>
Occasional on-call availability will be required to address critical issues outside of regular hours.</li><li>
Familiarity with ticketing systems and customer support tools for managing and tracking support activities is desired</li><li>
Experience with Linux/Unix environments and shell scripting is a plus.</li></ul></div><br>
<p></p>
Weekend Day shift: Friday-Sunday, 6a-6p</div>

Software Support Engineer - onsite

Noorka

<div><p>Noorka Logistics is looking for a dedicated and technically skilled IT Support Engineer to join our team in <b>Dubai</b>. This role is ideal for a proactive professional who can maintain IT infrastructure, provide timely technical support, and ensure smooth system operations within a fast-moving logistics and supply chain environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide first-line and second-line technical support for hardware, software, and network issues.</li>
<li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment.</li>
<li>Monitor network performance and troubleshoot connectivity problems.</li>
<li>Manage user accounts, access permissions, and email configurations.</li>
<li>Support ERP and logistics management systems used by operations teams.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Maintain IT inventory and documentation of systems and configurations.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
<li>Ensure data security and compliance with company IT policies.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and basic networking concepts.</li>
<li>Experience with firewalls, antivirus software, and data backup systems.</li>
<li>Familiarity with logistics or supply chain software is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Problem-solving mindset</li>
<li>Ability to prioritize tasks and manage multiple requests</li>
<li>High attention to detail and system accuracy</li>
<li>Strong sense of responsibility and confidentiality</li>
<li>Ability to work independently and within a team</li>
</ul>
<p>At Noorka Logistics, technology plays a critical role in ensuring operational efficiency and seamless supply chain management. This IT Support Engineer position in <b>Dubai</b> offers an excellent opportunity to enhance your technical expertise while contributing to a dynamic and growing logistics organization.</p></div>

IT Support Engineer

Search 10000+ Software support engineer jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 software support engineer jobs Near Me

Software Support Engineer

Software Support Engineer

Software Support Engineer

Software Support Engineer

Software Support Engineer

Software Support Engineer - onsite

IT Support Engineer