software support engineer

Asterisk Solution

Job description:Asterisk Solutions Pvt. Ltd. is seeking a Software Support Engineer to provide technical assistance to customers, troubleshoot software issues, and coordinate with the development team to ensure efficient issue resolution. The ideal candidate should have strong SQL Server expertise, excellent communication skills, and the ability to manage customer queries effectively.Responsibilities:<ul><li>Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues</li><li>Use SQL server programming to diagnose and solve customer issues</li><li>Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System</li><li>Coordinate with development with strategies to resolve software issues</li><li>Use active troubleshooting to resolve hardware or software issues within specified time frames</li><li>Document action taken, escalate call if necessary.</li></ul>Qualification:<ul><li>Masters in Computer Sciences / Bachelors of Computer Sciences</li><li>Hands on experience with Microsoft SQL Server.</li><li>Proven Spoken English skills.</li><li>Troubleshooting software queries Experience with a helpdesk ticketing system.</li><li>Proficiency in English communication is a key requirement for all applicants.</li></ul>Office Timing: 4:00 PM to 1:00 AMOffice Location: E-11/3 Islamabad.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Software Support Engineer

Thinglogix

We are looking for a highly skilled L2 Software Support Engineer to join our team and provide advanced support for AWS-based software projects. The ideal candidate will have strong expertise in AWS services, application troubleshooting, scripting, and hands-on experience with code modifications. This role demands leadership in handling escalated issues, assisting L1 support, and coordinating with development and DevOps teams to ensure seamless support operations.Responsibilities<ul><li>Act as the primary point of escalation for technical issues unresolved by L1 support, ensuring timely resolution.</li><li>Troubleshoot complex customer issues, perform root cause analysis, and provide solutions via calls, remote sessions, or detailed documentation across AWS services (Lambda, API Gateway, RDS, CloudWatch, etc.).</li><li>Collaborate with development teams to resolve defects, push fixes to production, and verify successful deployment.</li><li>Analyze application and system logs (e.g., AWS CloudWatch) to identify patterns, errors, and performance issues.</li><li>Monitor and set up AWS alerts (e.g., cost, error, and traffic alerts).</li><li>Provide hands-on coding/debugging support in technologies such as JavaScript, Node.js, and Angular to reproduce and fix issues.</li><li>Support and troubleshoot issues related to frontend frameworks (Angular preferred, React experience is a plus).</li><li>Query and manage relational databases (PostgreSQL, MySQL), write scripts for automation, and generate reports.</li><li>Manage and prioritize a ticket queue, ensuring adherence to SLAs and maintaining high customer satisfaction.</li><li>Document common issues, troubleshooting steps, and best practices to improve the knowledge base and reduce future escalations.</li><li>Assist in incident management and post-incident reviews to ensure continuous improvement.</li><li>Contribute to DevOps and automation tasks to improve reliability and efficiency of support processes.</li><li>Mentor, coach, and support junior support engineers to strengthen the technical support team.</li><li>Ensure independent ownership of tasks, following up until successful closure.</li><li>Work in rotational shifts as part of a 24x7 support team, with schedules planned in advance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Up to 4 years of experience, and Team lead experience is required</li><li>Previous experience with AWS</li><li>Ability to effectively coach, mentor, and motivate a team.</li><li>Strong coding skills (for example: JavaScript, Node.js, Angular).</li><li>Proficiency in relational databases (PostgreSQL, MySQL) with ability to write queries and manage data.</li><li>Ability to troubleshoot and guide customers to identify and solve issues on call.</li><li>Skilled at performing root cause analysis for new/unknown issues.</li><li>Ability to coordinate with development teams and push fixes into production.</li><li>Proficient in analyzing AWS CloudWatch logs and understanding system/application behavior.</li><li>Exceptional customer service skills with a problem-solving attitude.</li><li>Task-oriented and organized, with experience managing a ticket queue and prioritizing issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work under pressure in dynamic environments.</li><li>Good DevOps skills are a plus.</li><li>Experience with chatbot development is a plus.</li></ul>Job Type: Full-timeWork Location: Remote

L2 software support engineer

We are looking for a Level 1 Support Engineer to join our team and provide first-line support across AWS-based and AI-driven projects. This role requires a mix of DevOps troubleshooting, development fundamentals, and AWS operational skills. You will be the first point of contact for customer issues, helping to debug, investigate, and resolve problems efficiently. Additionally, you will play a key role in tracking AWS costs, optimizing usage, and identifying opportunities for cost reduction.Key Responsibilities<ul><li>Act as the first point of contact for customer support requests through ticketing systems and support desk platforms.</li><li>Monitor and analyze AWS services (Console, CloudWatch, Log Insights) to identify, troubleshoot, and escalate issues.</li><li>Perform log analysis using CloudWatch Log Insights queries for issue investigation and root cause identification.</li><li>Query and analyze data from PostgreSQL databases to support issue resolution.</li><li>Handle tickets end-to-end: logging, categorization, prioritization, resolution, and escalation when needed.</li><li>Collaborate with cross-functional teams (engineering, DevOps, product) to ensure timely fulfillment of customer requests.</li><li>Ensure all tasks are completed within defined SLAs and timeframes.</li><li>Document solutions, processes, and troubleshooting steps for knowledge base articles.</li><li>Demonstrate leadership, accountability, and the ability to work independently with minimal supervision.</li></ul>Requirements<ul><li>Basic AWS skills: familiarity with AWS Console, CloudWatch, and core services.</li><li>Programming knowledge: experience with at least one language (e.g., Python, Java, Node.js, etc.).</li><li>DevOps fundamentals: ability to troubleshoot system issues and work with cloud tools.</li><li>Cost-awareness: understanding of AWS billing, usage, and cost optimization practices.</li><li>Experience working with relational databases, particularly PostgreSQL (writing and executing queries).</li><li>Strong problem-solving and debugging skills.</li><li>Good communication skills to interact with customers.</li><li>Ability to work in rotational shifts (morning &amp; night).</li><li>Experience with ticketing systems and incident management.</li></ul>Job Type: Full-timeWork Location: Remote

Software Support Engineer - L1

We are looking for a highly skilled L2 Software Support &amp; Development Engineer to join our team and provide advanced support for AWS-based software projects. The ideal candidate will bring a strong mix of AWS expertise, application troubleshooting, and hands-on coding skills in technologies like JavaScript, Node.js, and Angular. This role goes beyond traditional support, requiring the ability to analyze logs, debug code, push fixes to production, and mentor junior engineers, while also coordinating with development and DevOps teams to ensure seamless operations.Responsibilities<ul><li>Act as the primary point of escalation for technical issues unresolved by L1 support, ensuring timely resolution.</li><li>Troubleshoot complex customer issues, perform root cause analysis, and provide solutions via calls, remote sessions, or detailed documentation across AWS services (Lambda, API Gateway, RDS, CloudWatch, etc.).</li><li>Collaborate with development teams to resolve defects, push fixes to production, and verify successful deployment.</li><li>Analyze application and system logs (e.g., AWS CloudWatch) to identify patterns, errors, and performance issues.</li><li>Monitor and set up AWS alerts (e.g., cost, error, and traffic alerts).</li><li>Provide hands-on coding/debugging support in technologies such as JavaScript, Node.js, and Angular to reproduce and fix issues.</li><li>Support and troubleshoot issues related to frontend frameworks (Angular preferred, React experience is a plus).</li><li>Query and manage relational databases (PostgreSQL, MySQL), write scripts for automation, and generate reports.</li><li>Manage and prioritize a ticket queue, ensuring adherence to SLAs and maintaining high customer satisfaction.</li><li>Document common issues, troubleshooting steps, and best practices to improve the knowledge base and reduce future escalations.</li><li>Assist in incident management and post-incident reviews to ensure continuous improvement.</li><li>Contribute to DevOps and automation tasks to improve reliability and efficiency of support processes.</li><li>Mentor, coach, and support junior support engineers to strengthen the technical support team.</li><li>Ensure independent ownership of tasks, following up until successful closure.</li><li>Work in rotational shifts as part of a 24x7 support team, with schedules planned in advance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Up to 4 years of experience, and Team lead experience is required</li><li>Previous experience with AWS</li><li>Ability to effectively coach, mentor, and motivate a team.</li><li>Strong coding skills (for example: JavaScript, Node.js, Angular).</li><li>Proficiency in relational databases (PostgreSQL, MySQL) with ability to write queries and manage data.</li><li>Ability to troubleshoot and guide customers to identify and solve issues on call.</li><li>Skilled at performing root cause analysis for new/unknown issues.</li><li>Ability to coordinate with development teams and push fixes into production.</li><li>Proficient in analyzing AWS CloudWatch logs and understanding system/application behavior.</li><li>Exceptional customer service skills with a problem-solving attitude.</li><li>Task-oriented and organized, with experience managing a ticket queue and prioritizing issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work under pressure in dynamic environments.</li><li>Good DevOps skills are a plus.</li><li>Experience with chatbot development is a plus.</li></ul>Job Type: Full-time

Senior Software Support Engineer L2 - AWS

Technowave International LLC

Job Title: Software/Hardware Support EngineerLocation: Muscat, OmanEmployment Type: Full-timeKey Responsibilities.Host and manage software applications on IIS Web Server..Manage SQL database tables/pages for data storage and retrieval..Monitor system performance, troubleshoot issues, and provide technical support to end-users..Collaborate with client teams to gather requirements and implement enhancements..Prepare and maintain documentation for processes, configurations, and updates..Install and configure hardware devices, including PDTs, RFID printers, and networking equipment..Perform 70% on-site and 30% office-based work.Qualifications &amp; Skills.Bachelor&rsquo;s Degree in Computer Science, IT, Engineering, or a related field..1&ndash;3 years of experience in software deployment, application support, database management, and hardware support..Basic knowledge of SQL Server database linking..Familiarity with software patching, testing, and deployment cycles..Strong problem-solving abilities with the capacity to work independently..Excellent communication skills for effective interaction with end-users and technical teams..Preference: Candidates with a valid Oman driving license.How to Apply:Interested candidates are invited to send their CV to supportoman@technowavegroup.comJob Type: Full-timePay: RO3,000.000 - RO3,600.000 per year

Software/Hardware Support Engineer

Accenture

Project Role : Software Configuration Engineer 
Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements.
 
Must have skills : Ansible on Microsoft Azure 
Good to have skills : Python (Programming Language) 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve collaborating with team members to assist in the design of software configuration and customization, ensuring that the solutions align with business process designs and application requirements. You will engage in discussions to refine processes and contribute to the overall success of the project, while also addressing any challenges that arise during implementation. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure alignment on configuration management objectives. - Document configuration processes and maintain accurate records to support future reference and audits. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Ansible on Microsoft Azure. - Good To Have Skills: Experience with Python (Programming Language). - Strong understanding of configuration management principles and practices. - Experience with cloud infrastructure management, particularly in Microsoft Azure. - Familiarity with version control systems and deployment automation tools. Additional Information: - The candidate should have minimum 2 years of experience in Ansible on Microsoft Azure. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Software Configuration Engineer

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : ControlM Administration 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles &amp; Responsibilities: &bull; Design and schedule batch jobs using Control-M &bull; Monitor job execution and troubleshoot failures &bull; Apply updates and patches to Control-M environment &bull; Collaborate with application teams for job integration &bull; Maintain documentation of job workflows and configurations &bull; Ensure compliance with operational standards Professional &amp; Technical Skills: Additional Information: - The candidate should have minimum 3 years of experience in ControlM Administration. - This position is based at our Bhubaneswar office. - A 15 years full time education is required.
 
15 years full time education

Application Support Engineer

Search 10000+ Software support engineer jobs near you this September. New roles added regularly across leading industries. Apply today.