software support engineer

Swisslog Healthcare

<div><div><div>The Software Support Technician is responsible for providing customer support and technical issue resolution to all Swisslog Healthcare customers and employees. This individual will assist customers and Field Service staff with software and peripherals installation and configuration. The Software Support Tech will serve as a member of a specialized technical support staff to provide input and direction to all Swisslog Healthcare team members. This individual is a very visible team member to our customers, and must demonstrate exceptional customer service and organizational skills. This position is based in Westminster, Colorado. The ideal candidate will live in the Denver metro area with ability to report into the office 1-2 days per week as needed. However, fully remote work may be considered for highly experienced candidates.
</div></div><div><h3 class="jobSectionHeader"><b>Short Facts</b></h3>
<p></p><div><ul><li><div>Denver, CO, United States
</div></li><p></p><li><div>Customer Service</div>
</li><p></p><li><div>Permanent Position</div>
</li></ul></div></div><div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<div>Make an impact
<ul><li>Provide technical support to internal staff and customers for software related issues, including troubleshooting, resolution, and development of corrective and preventive actions.</li>
<li>Responsible for troubleshooting all interfaces between Swisslog products and customers&rsquo; hospital information systems, security databases, active directories, automated dispensing cabinets and wholesaler interfaces.</li>
<li>Work in conjunction with System Engineers, Software Developers, Field Service Engineers, to respond to general IT related questions.</li>
<li>Participate in on-call, after-hours support rotation as required.</li>
<li>Act as a customer advocate to ensure that the business is doing everything possible to deliver best-in-class customer service, and that the customer is getting the most from their investments in Swisslog Healthcare solutions.</li>
<li>Provide support for project activities as needed.</li>
<li>Record/communicate product quality issues for continuous process and product improvements.</li>
<li>Provide training to Swisslog employees and customers on system operation/functionality.</li>
<li>Advise Software Support Manager of any problems or opportunities that arise within their area of responsibility.</li>
<li>Ensure that required documentation is accurately completed and processed in a timely manner.</li>
<li>Communicate and share information with team members, internal staff and customers.</li>
<li>Travel to customer sites as required.</li>
<li>Other duties as required to support the delivery of best-in-the-business customer support.</li>
</ul></div></div><div><h3 class="jobSectionHeader"><b>Application Requirements</b></h3>
<div>What you need to succeed
<ul><li>1-3 years experience supporting Windows Workstation/Server, Microsoft SQL server.</li>
<li>Associates Degree or equivalent technical education (such as military experience).</li>
<li>Experience with basic troubleshooting of networks and VPN.</li>
<li>Scripting and programming capability.</li>
<li>Microsoft Server Operating System installation and administration experience.</li>
<li>Passionate about providing exceptional customer service, with exceptional communication and interpersonal skills.</li>
<li>Experience with SQL &ndash; Query Experience and Basic SQL Tasks.</li>
<li>Database administration experience.</li>
</ul> Desirable, but not Essential:
<ul><li>Integration / interface troubleshooting experience, preferably in a healthcare environment (HL7, EDI).</li>
<li>Bachelor&rsquo;s degree and/or formal technical training.</li>
<li>Electromechanical or hardware automation experience.</li>
</ul>Compensation: Base salary for this position is $70,000-84,000, plus overtime. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).</div>
</div></div><div><div><div><div><div><div><div>Free Parking</div>
</div></div><div><div><div>Global Opportunities</div>
</div></div><div><div><div>Globally Networked Environment</div>
</div></div><div><div><div>Great Team Spirit</div>
</div></div><div><div><div>Grow with Us!</div>
</div></div><div><div><div>Latest Technology</div>
</div></div><div><div><div>Learn &amp; Grow</div>
</div></div><div><div><div>Meaningful Tasks</div>
</div></div></div></div></div></div><div></div><div><div><p>Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.</p><p><br>
</p><p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us.swisslog-healthcare.com.</p></div></div></div>

Software Support Engineer (Translogic)

Halan - حالا

<div>
 <p>
  Job Summary:
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <br/>
  <li>
   Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
  </li>
  <br/>
  <li>
   Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
  </li>
  <br/>
  <li>
   Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
  </li>
  <br/>
  <li>
   Log all technical issues comprehensively in the support system to ensure traceability and accountability.
  </li>
  <br/>
  <li>
   Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
  </li>
  <br/>
  <li>
   Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
  </li>
  <br/>
  <li>
   Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
  </li>
  <br/>
 </ul>
 <p>
 </p>
 <p>
  Requirements:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <br/>
  <li>
   Bachelor's degree in Information Technology or Computer Science
  </li>
  <br/>
  <li>
   Experience 0-1 Years in the tech field
  </li>
  <br/>
  <li>
   Fintech Oriented
  </li>
  <br/>
  <li>
   Great problem-solving skills &amp; Critical thinker
  </li>
  <br/>
  <li>
   Experience working with API testing tools, such as Postman
  </li>
  <br/>
  <li>
   Great understanding of computer systems, mobile devices and other tech products
  </li>
  <br/>
  <li>
   Ability to diagnose and troubleshoot technical issues
  </li>
  <br/>
  <li>
   Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
  </li>
  <br/>
  <li>
   Familiarity with ticketing software
  </li>
  <br/>
  <li>
   Flexibility to work in shifts and provide on-call support when required.
  </li>
 </ul>
</div>


Software Technical Support Engineer

Luciq

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Responsible for playing a core role in creating the Ultimate Customers' overall experience. He/She will work closely with cross-functional teams towards the objective of offering the best product-value offering, world-class support and retaining these Ultimate accounts as long-term, loyal customers of Luciq.
 <br/>
 <br/>
 Job Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Expert on how Luciq product portfolio works; helping our ultimate customers understand the features and all of the benefits that could fit their business needs.
  </li>
  <li>
   Ensure delivery of the best support possible for our high-priority customers through working on customized initiatives, with collaboration with other cross-functional teams.
  </li>
  <li>
   Track all customer issues efficiently &amp; effectively including SLAs, ETAs and updates; and provide them with timely updates.
  </li>
  <li>
   Conduct technical troubleshooting, root cause analysis, debugging and solving technical cases in a highly responsive manner with the highest quality to determine the best technical solution.
  </li>
  <li>
   Work closely with the engineering team on escalated technical issues.
  </li>
  <li>
   Work closely with the product team to communicate feature requests, prioritize issues and development.
  </li>
  <li>
   Work proactively on customer retention initiatives with the customer success team.
  </li>
  <li>
   Identify common customer challenges and proactively find ways to improve our product and processes.
  </li>
  <li>
   Build a knowledge base for Ultimate common cases across the different products with verified solutions and quality standards.
  </li>
  <li>
   Drive operational excellence through quality closures and proper escalation of issues
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or any equivalent major.
  </li>
  <li>
   2-4 years of experience providing technical support to engineers, preferably for a B2B product.
  </li>
  <li>
   Customer service experience (bonus for SaaS/tech startup customer support experience).
  </li>
  <li>
   Good ability to lead troubleshooting calls and interact with customers live to debug and investigate technical issues.
  </li>
  <li>
   Experience in reproducing customer environments in order to identify root cause issues.
  </li>
  <li>
   Superb communication and interpersonal skills.
  </li>
  <li>
   Fluent in English verbal &amp; written, a second language is a plus.
  </li>
  <li>
   Good ability to identify customer needs and successfully implement solutions.
  </li>
  <li>
   Good ability to learn and adapt so that you can help and teach others.
  </li>
  <li>
   Multitask efficiently.
  </li>
  <li>
   Experience at a technology startup is a plus
  </li>
 </ul>
</div>


Instabug

<p></p><div><p><b>Job Purpose
</b></p><p>Responsible for playing a core role in creating the Ultimate Customers' overall experience. He/She will work closely with cross-functional teams towards the objective of offering the best product-value offering, world-class support and retaining these Ultimate accounts as long-term, loyal customers of Luciq.<br>
</p><p></p><br>
<p><b>Job Responsibilities
</b></p><ul><li>Expert on how Luciq product portfolio works; helping our ultimate customers understand the features and all of the benefits that could fit their business needs.
</li><li>Ensure delivery of the best support possible for our high-priority customers through working on customized initiatives, with collaboration with other cross-functional teams.
</li><li>Track all customer issues efficiently &amp; effectively including SLAs, ETAs and updates; and provide them with timely updates.
</li><li>Conduct technical troubleshooting, root cause analysis, debugging and solving technical cases in a highly responsive manner with the highest quality to determine the best technical solution.
</li><li>Work closely with the engineering team on escalated technical issues.
</li><li>Work closely with the product team to communicate feature requests, prioritize issues and development.
</li><li>Work proactively on customer retention initiatives with the customer success team.
</li><li>Identify common customer challenges and proactively find ways to improve our product and processes.
</li><li>Build a knowledge base for Ultimate common cases across the different products with verified solutions and quality standards.
</li>Drive operational excellence through quality closures and proper escalation of issues<br>
<li>
</li></ul><p></p><br>
<br>
<p><b>Job Requirements
</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science or any equivalent major.
</li><li>2-4 years of experience providing technical support to engineers, preferably for a B2B product.
</li><li>Customer service experience (bonus for SaaS/tech startup customer support experience).
</li><li>Good ability to lead troubleshooting calls and interact with customers live to debug and investigate technical issues.
</li><li>Experience in reproducing customer environments in order to identify root cause issues.
</li><li>Superb communication and interpersonal skills.
</li><li>Fluent in English verbal &amp; written, a second language is a plus.
</li><li>Good ability to identify customer needs and successfully implement solutions.
</li><li>Good ability to learn and adapt so that you can help and teach others.
</li><li>Multitask efficiently.
</li><li>Experience at a technology startup is a plus</li></ul></div>

Eaton

<div><p>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.<br>
</p><p></p><p><b>We make what matters work.<br>
</b></p><p></p><p>EATON is hiring a<br>
</p><p></p><h2 class="jobSectionHeader"><b>Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems)<br>
</b></h2><p></p><p>This is a hybrid position (3/2) based in Budapest, Hungary<br>
</p><p></p><p>This is not a call‑centre support role and not a pure software development position.<br>
</p><p><br>
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
<br>
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.<br>
</p><p><br>
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.<br>
</p><p></p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><p></p><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications and skills:<br>
</b></h2></div><p></p><div><ul><li><b>Core technical skills:
</b><ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Professional skills:
</b><ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Languages:
</b><ul><li>Fluent Business English (mandatory)
</li>French (nice to have)<br>
<li>
</li></ul></li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What we offer:<br>
</b></h2></div><p></p><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<li>
</li></ul></div></div></div><p></p><p>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</p><p>#LI-III</p></div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

VaporVM

<div><div><div><b>Date Posted:</b></div>
16 March, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VaporVM</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><h3 class="jobSectionHeader"><b>Location:</b><b> Lahore, Pakistan</b></h3>
<h3 class="jobSectionHeader"><b>Job Summary:</b></h3>
<p>
The IT Support Engineer is responsible for providing technical support, troubleshooting, and maintenance of the company&rsquo;s IT systems, networks, and hardware. This role ensures smooth operation of IT infrastructure and timely resolution of technical issues for employees.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3>
<ul><li>Provide <b>first-line technical support</b> to internal users via email, phone, or in-person.
</li><li>Troubleshoot and resolve hardware, software, and network issues.
</li><li>Install, configure, and maintain computers, servers, printers, and other IT equipment.
</li><li>Monitor and maintain the <b>company&rsquo;s network infrastructure</b>.
</li><li>Ensure <b>data backups and security protocols</b> are followed.
</li><li>Assist in deploying and maintaining company software applications.
</li><li>Document technical issues and resolutions for knowledge management.
</li><li>Coordinate with vendors for hardware/software repairs and procurement.
</li><li>Provide guidance and training to employees on IT policies and software usage.
</li></ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications:</b></h3>
<ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Information Technology, or a related field</b>.
</li><li><b>4&ndash;5 years of proven experience</b> as an IT Support Engineer or in a similar role.
</li><li>Strong knowledge of <b>Windows, Linux, and/or MacOS environments</b>.
</li><li>Experience with <b>networking, VPNs, firewalls, and server management</b>.
</li><li>Familiarity with <b>cloud services</b> (e.g., Office 365, AWS, Azure) is a plus.
</li><li>Excellent <b>problem-solving and communication skills</b>.
</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul></div></div><p></p>

IT Support Engineer

Zahr Freighters

<div><p>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our technical team in <b>Dubai</b>. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide timely technical support, and maintain secure systems within a fast-paced freight and logistics environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems efficiently.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and firewalls.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support logistics and operational software systems used within the company.</li>
<li>Maintain documentation of IT systems, configurations, and troubleshooting processes.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewalls, antivirus software, and backup systems.</li>
<li>Familiarity with ERP or logistics management systems is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
<p>At Zahr Freighters, reliable IT infrastructure is essential for ensuring smooth logistics operations and service delivery. This IT Support Engineer position in <b>Dubai</b> offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic freight company.</p></div>

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