software support engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Eaton

<div>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries. 
We make what matters work. 
EATON is hiring a 
<h2 class="jobSectionHeader">Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems) 
</h2>This is a hybrid position (3/2) based in Budapest, Hungary 
This is not a call‑centre support role and not a pure software development position. 
 
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
 
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives. 
 
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment. 
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do: 
</h2></div><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio 
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications and skills: 
</h2></div><div><ul><li>Core technical skills:
<ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation 
<li>
</li></ul></li></ul><ul><li>Professional skills:
<ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset 
<li>
</li></ul></li></ul><ul><li>Languages:
<ul><li>Fluent Business English (mandatory)
</li>French (nice to have) 
<li>
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">What we offer: 
</h2></div><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University 
<li>
</li></ul></div></div></div>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-III</div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Chubb Insurance

<div>We are seeking a motivated and detail-oriented Software Support Engineer to join our IT team. This role is ideal for entry-level candidates who are passionate about technology and eager to build a career in software support and system operations. 
 
The Software Support Engineer will be responsible for supporting internal applications, troubleshooting technical issues, and collaborating with development and business teams to ensure smooth system operations.
Key Responsibilities:
<ul><li>Provide technical support for internal software applications and systems.
</li><li>Investigate, troubleshoot, and resolve user-reported issues in a timely manner.
</li><li>Monitor system performance and ensure availability and reliability.
</li><li>Work closely with development teams to escalate and resolve complex issues.
</li><li>Assist in testing new features, bug fixes, and system enhancements.
</li><li>Maintain documentation for issues, solutions, and system configurations.
</li><li>Support data validation, basic queries, and reporting tasks (SQL-based).
</li><li>Communicate effectively with business users to understand and resolve issues.
</li><li>Participate in system deployments and post-release support.</li></ul></div>
 <div><div>Qualifications
 
Education:
 
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
</li></ul> 
Technical Skills:
 
<ul><li>Basic understanding of programming concepts (any language such as Java, Python, or JavaScript).
 </li><li>Familiarity with databases (preferably Oracle) and basic SQL queries.
 </li><li>Understanding of APIs and how systems integrate is a plus.
 </li><li>Familiarity with tools like Excel, Power BI, logging tools, and ticketing systems.
</li></ul> 
Soft Skills:
 
<ul><li>Strong problem-solving and analytical skills.
 </li><li>Good communication skills (both written and verbal).
 </li><li>Ability to work under pressure and manage multiple tasks.
 </li><li>Strong attention to detail.
 </li><li>Willingness to learn and grow in a fast-paced environment.
</li></ul> 
⸻
 
 
Work Environment
 
<ul><li>Collaborative team environment with exposure to real business systems.
 </li><li>Opportunity to learn from experienced engineers.
 </li><li>Career growth path.</li></ul></div></div>

Application Support Engineer

Zahr Freighters

<div>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is ideal for a technology-focused professional who can ensure smooth IT operations, provide reliable technical support, and maintain system efficiency within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Ensure data security through backups, updates, and antivirus protection.</li>
<li>Support network infrastructure and resolve connectivity issues.</li>
<li>Maintain documentation of IT systems and support activities.</li>
<li>Assist in implementing new technologies and system upgrades.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration roles.</li>
<li>Strong knowledge of hardware, software, and networking concepts.</li>
<li>Experience with troubleshooting and system maintenance.</li>
<li>Familiarity with Microsoft systems and cloud platforms is an advantage.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Good communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting skills</li>
<li>Attention to detail and system accuracy</li>
<li>Time management and multitasking abilities</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zahr Freighters, reliable IT systems are essential for ensuring smooth logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and dynamic freight organization.</div>

IT Support Engineer

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 5221
 
 
 Join the energy revolution with #teamsonnen!
 
 
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 
 
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 
 
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 
 
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 
 
 For our location in Cairo, we are looking for an experienced
 
 Platform Software Engineer
 
 that, with the company headquarters in Wildpoldsried (Germany), you will work in a distributed team from our office in M&aacute;laga (Spain).
 
 
 The &ldquo;ECU&rdquo; (Electronic Control Unit) team develops the control unit of each sonnenBatterie.
 
 
 
 Overview
 
 
 
 We are seeking a highly skilled Platform Software Engineer to join our team. The ideal candidate will have a strong background in software engineering and linux administration in Embedded Systems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain software solutions.
 </li>
 <li>
 Write clear and concise documentation for code and system functionality.
 </li>
 <li>
 Adhere to best practices in code style, testing, and version control.
 </li>
 <li>
 Debug and resolve issues in development and production environments.
 </li>
 <li>
 Develop and manage containerized applications using Docker.
 </li>
 <li>
 Monitor system performance and ensure system security.
 </li>
 <li>
 Automate tasks and processes using scripting languages.
 </li>
 <li>
 Administer and manage Linux-based embedded systems.
 </li>
 <li>
 Implement and manage basic CI/CD pipelines using tools like GitLab CI and GitHub Actions.
 </li>
 <li>
 Assess/Integrate third-party and open source software.
 </li>
 <li>
 Work with embedded communication interfaces and network protocols.
 </li>
 <li>
 Create and manage root filesystems for embedded devices.
 </li>
 <li>
 Develop, configure and integrate device drivers and other linux kernel components.
 </li>
 <li>
 Interface with hardware design and development.
 </li>
 <li>
 Collaborate with cross-functional teams to design and implement system architecture.
 </li>
 <li>
 Provide technical support and guidance to team members.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Programming experience in system languages such as C or C++.
 </li>
 <li>
 Experience in scripting languages like shell and Python.
 </li>
 <li>
 Experience with object-oriented programming, design patterns, and software architecture patterns.
 </li>
 <li>
 Strong understanding of code compilation (qmake, cmake), debugging tools (gdb, strace), profiling (perf), and software integration, especially in embedded systems.
 </li>
 <li>
 Familiarity with version control systems, particularly Git.
 </li>
 <li>
 Familiarity with Linux-based operating systems and system administration tools (systemd).
 </li>
 <li>
 Experience in hands-on development and troubleshooting on embedded targets.
 </li>
 <li>
 Knowledge of root filesystem build tools such as chroot, multistrap, Buildroot or Yocto.
 </li>
 <li>
 Experience with kernel development for Linux (drivers, device tree, patches).
 </li>
 <li>
 Familiarity with bootloaders like U-Boot or Barebox.
 
 
 </li>
 </ul>
 
 Nice To Have Qualifications
 
 
 
 <ul>
 <li>
 Understanding of some of these network protocols: MQTT, SSH, DNS, SSL/TLS.
 </li>
 <li>
 Basic understanding of some of these embedded protocols: UART, I2C, SPI, Modbus, or CAN.
 </li>
 <li>
 Experience with Docker and container management.
 </li>
 <li>
 Knowledge of infrastructure monitoring using tools like the Elastic Stack.
 </li>
 <li>
 Familiarity with microcontroller programming and real-time operating systems like FreeRTOS.
 
 
 </li>
 </ul>
 You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to
 
 #teamsonnen
 
 !
 
 
 
 sonnen - energy is yours!
 
 
 
 
 Stellensegment:
 
 Embedded, Testing, Open Source, Linux, Technical Support, Technology
</div>

Platform Software Engineer (m/f/d)

VigorCare Pediatric Services

<div>We are seeking an experienced IT Support Engineer to join our team and provide technical support for our healthcare organization. The ideal candidate will have a strong background in IT support and be able to troubleshoot and resolve technical issues in a timely and efficient manner. This is a full-time, permanent position with opportunities for growth and development within our organization.
Key Responsibilities:<ul><li>Provide technical support to all employees and departments within the organization</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Monitor and maintain network security and data backup systems</li><li>Manage user accounts and access permissions</li><li>Train and support employees on the use of technology and software</li><li>Develop and maintain technical documentation and procedures</li><li>Collaborate with IT team to implement new technology and systems</li><li>Stay up-to-date with industry trends and advancements in technology</li></ul>
Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>2+ years of experience in IT support or a similar role</li><li>Strong knowledge of computer systems, hardware, and software</li><li>Experience with network administration and security</li><li>Excellent troubleshooting and problem-solving skills</li><li>Ability to work independently and in a team environment</li><li>Strong communication and interpersonal skills</li><li>Proven ability to manage multiple tasks and prioritize accordingly</li><li>Certifications in relevant IT areas (e.g. CompTIA A+, Network+, Microsoft, etc.) are a plus</li></ul></div>

Eleganz Luxury

Job Title: Software Support Specialist/Engineer Department: Technical Support/ Engineering Reports to: Support Manager/ Lead DeveloperRole Summary: We are looking for a Software Support Specialist to troubleshoot and resolve technical issues related to our software and integrated systems. The role involves supporting users, collaborating with developers on bug fixes, and using AI tools to improve support efficiency.Key Responsibilities: Diagnose and resolve software issues, configuration errors, and performance problems via email, chat, or remote sessions. Maintain and update knowledge base articles and user guides. Reproduce and document bugs with clear technical details for the development team. Monitor systems to identify and address issues proactively Conduct user onboarding sessions and create training materials. Utilize AI tools to streamline support processes and automate repetitive tasks.Required Skills &amp; Qualifications: Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience) 4&ndash;5 years of experience in the corporate industry Familiarity with Windows, macOS, and Linux Basic SQL knowledge for querying databases Understanding of Python, JavaScript, or Java (for debugging/log reading) Awareness of cloud platforms (AWS, Azure, or Google Cloud) Strong communication and problem-solving skillsPreferred Experience: Experience with tools like Zendesk, Jira, or ServiceNow Familiarity with API tools such as Postman Basic knowledge of CI/CD processes Certifications like CompTIA A+, ITIL, or AWS Cloud PractitionerCompany: Eleganz Luxury Pvt. Ltd. Location: Lahore Pay: Market CompetitiveApplication Process: Interested candidates are encouraged to submit their resumes at: Farzana@eleganzluxury.comPay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Software Support Specialist

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Software Technical Support Engineer

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